Virgin Media Outage Report in Cwmafan, Neath Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmafan, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmafan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cwmafan, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot, Swansea and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Phone | |
| Port Talbot |
Total Blackout | |
| Swansea |
Internet | |
| Swansea |
Internet | |
| Bridgend |
Wi-fi | |
| Neath |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cwmafan, Wales
Latest outage, problems and issue reports in Cwmafan and nearby locations:
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Treacle
(@itstreacle) reported
@virginmedia Yes. PlayStation is connected via ethernet and cannot connect to net and WiFi devices are not connecting either currently my phone is showing "fail to obtain IP address"
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⭐️ 𝕊𝕥𝕒𝕣 ⭐️
(@StarCur1) reported
@virginmedia hi, I’m trying to use your live chat function but it’s going round in circles. I’ve only got a simple question. How can I get help please?
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Chris Haycock
(@Chris__Haycock) reported
@virginmedia 25th June which is unacceptable when it should of been yesterday given it was only yesterday they emailed me saying it been rescheduled! They would say they are passing me through to a team that can help and hang up on me and refuse me a manager
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Ryan Pearce
(@ryanpearce1997) reported
@virginmedia I have checked and it says there’s an issue, but I wouldn’t trust you guys as far as I could throw you when it comes to solving issues.
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eggsnchips
(@doubleeggnchips) reported
@virginmedia No I havent because this works perfectly fine every other day of the week. I can see on other websites that Virginmedia have a massive problem currently and your status update is not being honest with customers.
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Gary Adams
(@GazzaAdams) reported
1/2 @virginmedia not usually one to complain especially when it comes to the internet as ours is relatively reliable 80% of the time. However, our broadband is down today until approx 3pm for ‘service improvements’. What I’m particularly annoyed about is that my wife is hosting
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Íde Corley (she/her)
(@CorleyI) reported
@virginmedia you scheduled RedHouse installation for me yesterday but didn't arrive although I rang/WhatsApp'd you four times & you confirmed my appointment each time & you did not cancel or explain no show. This is awful service. When will my wifi be installed?
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Ben Heyworth 😷🏳️🌈🇬🇧🇪🇺🇭🇰
(@ThisMorningCall) reported
Has @virginmedia gone down this morning - we have no WiFi whatsoever….??
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Dr Juliet Dunstone
(@JulietDunstone) reported
Woken up to the genuinely delightful news that @CISASUK have ruled in my favour that @virginmedia have "broken a term of the contract between it and the customer and breached the duty of care it owed to the customer" & owe me £282 & a written apology.
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boratAVFC
(@davidturleyuk) reported
@virginmedia No point…it’s down again this morning…that’s 4 times within a week major problems being down for long periods….I need more than £8 a day compensation…not being able to work from home for key worker….you just don’t care