Virgin Media Outage Report in Cwmafan, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmafan, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmafan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Cwmafan, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
Wi-fi | |
| Swansea |
Phone | |
| Neath |
TV | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cwmafan, Wales
Latest outage, problems and issue reports in Cwmafan and nearby locations:
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
-
Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
-
Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sadie
(@sadienorfolk) reported
@richardbranson what's going on with yours @virginmedia call centres 3 hours in hold, now your closed? Been trying for 3 days to get through to someone? No WiFi, dismal customer service, a joke!
-
PetShopYeltz
(@iamdarrenburke) reported
@virginmedia @SkySports I will listen to the radio while I wait for you to sort out the login for the service I pay for
-
Blue Tomorrow
(@Blue_Tomorrow8) reported
@philmansell1992 @SkyHelpTeam Loads of us having the same issue, Sky say to ask Virgin, Virgin simply don't reply. @virginmedia
-
cerianne Talbot
(@cerianne_talbot) reported
@virginmedia Yes it says the Ethernet cable is not connected. I spent 2 hours on the phone with your call centre trying to sort and they were referring to the technical faults team but I’ve heard nothing like I’ve already said. It has never been connected by Ethernet cable it’s just happened
-
Dan O'Sullivan
(@dano_afc) reported
@virginmedia Yea both are causing issues. More so WiFi connections but also the hub itself providing internet.
-
Dwayne Pipe
(@dwaynepipe0) reported
@SkyHelpTeam Sky Sports is not letting me sign in with my Virgin Media UK details. When I enter my email and password it just sends me to the Sky Sports homepage and doesn't log me in, so I can't watch anything. I've missed 20 minutes of Liverpool v Burnley already...
-
Alan Cowsill
(@Alancowsill) reported
Hey @virginmedia wants to explain to all your customers paying a fortune for Sky Sports through your service why they can't access it on your TV TO GO app at the moment? Or don't you care about your customers...
-
föxintheböx2001 ❤️🧡💛💚💙💜
(@foxinthebox2010) reported
@virginmedia This problem is still not resolved, does anyone actually care about customer service there? YOU ARE CHARGING ME FOR A SUBSCRIPTION I CANT GET.
-
kar0t
(@kar0t) reported
@virginmedia I have been on hold to you for the past hour and a bit. I want to leave you as a customer.. can this be taken as notification I want to terminate my contract. Wait is ridiculous #rubbishcustomerservice
-
Alan Cowsill
(@Alancowsill) reported
Any other @virginmedia customers having trouble logging into Sky Sports through their TV to Go app?