Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Barry, Newport, Cardiff, Weston-super-Mare, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.

City	Problem Type	Report Time
Barry	Internet	24 hours ago
Newport	Total Blackout	5 days ago
Cardiff	Internet	5 days ago
Weston-super-Mare	Internet	7 days ago
Cardiff	Total Blackout	7 days ago
Cardiff	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Mark (@MarkAnstee2) reported 4 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  cheryl (@cherylockerby) reported 8 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  rose allen (@roseall87907765) reported 10 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  andy lanyon (@andylance1977) reported 13 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 20 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  Rob Weaver (@welsh1lad) reported 26 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Gareth Thompson (@gareth_thmpsn) reported 27 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Lee Smith 🌻 (@djleekee) reported 32 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Fred Jones (@fredljones_) reported 35 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Ed Morris (@edmorrispt) reported 37 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Darren Coomber (@Dazc090861) reported 38 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Ryan Davenport (@Welsh_Saint14) reported 43 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Ryan Davenport (@Welsh_Saint14) reported 48 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Dave T (@fin_father) reported 51 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Pauline Lomax (@RedhillsAnnie) reported 54 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 55 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Mento5 (TAFKAB) (@Mento56) reported 57 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Gareth Thompson (@gareth_thmpsn) reported 58 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 58 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Darren Coomber (@Dazc090861) reported 1 hour ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rebecca ann jarvis (@rebeccaann1989) reported 4 minutes ago

  Hey @virginmedia any reason why your new update and the tv360 is unworkable and more confusing the help pages don't even answer my questions nor to they say what every single button on the remote do this needs fixing as soon as possible as before the update it was fine and worked

• 
  Chris Lavis (@Tot181) reported 4 minutes ago

  @virginmedia @gblondon1 If only Kevin knew what a **** show you lot are as well….

• 
  pentor coley (@PentorC32526) reported 7 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV13 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Max (@MaxWebster7) reported 8 minutes ago

  @virginmedia you guy's are **** and are liars. Never use this company they just fob you off.

• 
  JibbaJabba (@Lou_Pole11) reported 8 minutes ago

  @gblondon1 @skytv @virginmedia Give it time new customer, the price will shoot up. Same problem is why I left VM

• 
  Philip Greenwood (@PGreenwoodCBFM) reported 9 minutes ago

  @virginmedia. 2 hours on a call trying to sort things out, to be told I was now cutting out, so the mobile team would call me straight back. 40 minutes later still waiting. Mention complaint and they cut me off 😡😡😡😡

• 
  David McQuillan (@DavMcQ84) reported 10 minutes ago

  @virginmedia It’s been 66 days, 4 lengthy phone calls and a few hours of repeatedly trying to explain to your poorly trained call centre team that my ‘myvirginmedia’ account has been locked and still no solution despite repeated promises it would be. It is absolutely pathetic.

• 
  LP (@____LP____) reported 10 minutes ago

  Just been ghosted by @virginmedia AI chat bot. Never been ghosted by someone designed to reply to every message before.

• 
  paul Borrowdale (@BorrowdalePaul) reported 12 minutes ago

  @gblondon1 @skytv @virginmedia you might regret that virgin awful . keeps braking down. and they constantly ringing you.

• 
  paul wilson (@PaulWilson7785) reported 12 minutes ago

  @virginmedia sort out your crap service