Virgin Media outages and service status in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 19, 9:56 PM GMT+1.
- Internet (69%)
- Wi-fi (14%)
- Total Blackout (9%)
- TV (6%)
- E-mail (3%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and NP10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Cardiff, Pontypridd, and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Internet | 1 day ago |
|
Caerphilly
|
Wi-fi | 4 days ago |
|
Cardiff
|
Internet | 7 days ago |
|
Cardiff
|
Internet | 7 days ago |
|
Pontypridd
|
TV | 8 days ago |
|
Cardiff
|
Total Blackout | 8 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Mark (@MarkAnstee2) reported from Weston-super-Mare, England@paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.
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Paul Burnell (@Paulyb65) reported from Cardiff, Wales@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia And now when I call you are "currently experiencing system problems" ridiculous
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andy lanyon (@andylance1977) reported from Newport, WalesProperly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
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Sam Sims (@mantha_1976) reported from Newport, WalesInternet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia Cancel the contract and go to Sky
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Jambo🏴 (@Cluchman1) reported from Treforest, WalesVirgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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Michelle (@msb1302) reported from Treforest, Wales@virginmedia Nope still down and isn't just me in the area.
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Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
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mz f Drennan (@mz_drennan) reported from Cathays, Wales@virginmedia you ,mean the awful service you usually provide is even worse,,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tilal Manzoor (@tilalx) reported@virginmedia Another day, another excuse from your service team. I message them and they have say nobody is coming: "I'm really sorry for the inconvenience caused. As I checked, the appointment was not attended due to technician unavailability."
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Phil66 (@phil66uk) reported@virginmedia @alexand979677 And they don't take off anything if your service is down either
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cbHatter (@cbHatternew) reported@virginmedia how long till your engineers resolve the red button issue on @SkySport ?
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IAmTheSavageSho (@IAmTheSavageSho) reported@virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔
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Veronica Dodd (@Vonk9) reported@WHUbluesman @virginmedia They denied there was a problem when I rang. Sent out an engineer who told me there was a known problem. What's the excuse?????
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Andy (@sadelta99) reported@virginmedia so your customer services promised that the broadband would be working by the end of the day…… it isn’t so more lies. Tv now apparently not going to work till tomorrow. Half expected as engineers went home around 18.00 leaving it broken
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Carole Yeo 🌻 (@Carolestfc1) reportedAnother football season and STILL @virginmedia cannot sort out the games on the red button. What the hell do I pay for? Complete incompetence. I want the service I pay for or a significant refund!'
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Liam Bolger (@LiamBolger7) reported@virginmedia @CliveR39 I still think it is not a technical issue but some sort of contractual issue between Sky and Virgin. Next step will be ‘technical issue’ logging on to Sky sports as a VM customer.
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Stephen Maddock (@stephenm68) reportedDay 23 without our @virginmedia broadband (or phone, or TV) so I’ve celebrated by spending 90 minutes on hold with the “Customer Services” team and responding to the email from the Complaints team telling me that they had fixed my issue (spoiler: they hadn’t). Pathetic!
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Captain_red_waffle (@Cptredwaffle) reported@virginmedia 3rd street-wide outage this year in LS6 tonight. Surveyors have confirmed my property is infra-locked with zero Openreach/Altnet access. Virgin holds a total monopoly here, yet the local street infrastructure is failing. Shambolic really, I need this escalating.