Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF11, CF5 and CF10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 03/15/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Porth, Pontypridd, Barry, Weston-super-Mare, Pontyclun and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCaerphilly Wi-fi
United KingdomPorth Wi-fi
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • JulieNicholas_ Julie Nicholas (@JulieNicholas_) reported from Newport, Wales

    And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks

  • karl_luke Karl Luke (@karl_luke) reported from Cardiff, Wales

    @virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    @virginmedia WTF is going on with my services. None of my channels are working!!!

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!

  • pops_74 St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia They have replied but say i am being transferred because I have a pricing issue

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia internet down, sort it out!! #virginmediadown

  • FrankieJ4m3s Francesca James (@FrankieJ4m3s) reported from Cardiff, Wales

    The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!

  • Brad7Harrington EyeBallPaul (@Brad7Harrington) reported from Cardiff, Wales

    @virginmedia sort your WiFi out for **** sake 😭😭

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.

  • Scrimmers James Scrimshire (@Scrimmers) reported from Newport, Wales

    @virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding

  • honeys_ Claire Louise (@honeys_) reported from Cardiff, Wales

    @virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.

  • 23xhannahx Hannah Hughes (@23xhannahx) reported from Cardiff, Wales

    Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkDar99838629 Mark Darby (@MarkDar99838629) reported

    @virginmedia None that I’m aware. Phone shows that it has full 4 and 5G signal. Can still accept phone calls but can’t make any and there is not data… doing a speed test shows that the phone can’t event connect to the internet

  • pabloesc2021 Pablo (@pabloesc2021) reported

    @ppandgems @virginmedia Join sky much better service

  • phinqstv phinqs (@phinqstv) reported

    Please @virginmedia, fix my internet… I want to play games with my friends.

  • ronsbigthumb Flea Morris (@ronsbigthumb) reported

    @virginmedia The phone help lines are useless in less you have your customer account number .The same as the websites I haven't got a landline either just broad band

  • Charles11522381 Charles (@Charles11522381) reported

    @virginmedia Does the 0800 number talk to me using telepathy or do you not understand what deafness is? I'm not downloaded a third party app that will spy on my phone data so I can contact a internet provider with poor customer service!

  • malcailles malcolm ailles (@malcailles) reported

    @virginmedia After having no broadband tv or phone service since Friday 16/7 have just got tv and broadband back but no phone. When is this disaster coming to an end.

  • HawkinsPhill Phill Hawkins (@HawkinsPhill) reported

    @virginmedia Thank you for your reply. However the link you sent is to exactly the same page that I can’t get anywhere. Confirming your ‘customer service’ levels are what I am coming to expect 😡

  • pabloesc2021 Pablo (@pabloesc2021) reported

    @virginmedia @malcailles Use this code with sky IF2JWLB81N u get £75 voucher and so do I but that will easy pay for the install and give you some money back. I’ve had sky tv for years and they discount every year. Virgin has never given me anything off out bill @virginmedia disgraceful service

  • Garry46010321 Garry (@Garry46010321) reported

    @virginmedia is this the worst internet, tv provider ever,

  • Reasons2bC Reasons2bCheerful (@Reasons2bC) reported

    @leonagraham @virginmedia We have the same issues Leona..does our heads in!