Virgin Media

Virgin Media Outage Report in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 02/12/2026 09:25

February 12: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Newport, Pontypridd, Ynysddu, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff TV
United KingdomCaerphilly Internet
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet
United KingdomCardiff TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • DarronKnibbs Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • EmilyEvaGill Em Gill (@EmilyEvaGill) reported from Cardiff, Wales

    Dear @virginmedia why are you so bad?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • PeterFortune5 Peter Fortune (@PeterFortune5) reported from Cardiff, Wales

    @cerysfurlong @virginmedia Wondered why my internet was down

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling

  • msrupertbear Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales

    @matyd88 @virginmedia Not great service at all.

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

  • katczeks K a t C z e k a j (@katczeks) reported from Cardiff, Wales

    @tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Still not working

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia I have had NO service at all for nearly three weeks. No that's not helpful

  • GraingerNorman NormanGrainger (@GraingerNorman) reported from Cardiff, Wales

    Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING

  • Andrew20061976 AJR PhotoArt (@Andrew20061976) reported from Cardiff, Wales

    @virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HowDare22555048 HowDareYou (@HowDare22555048) reported

    @virginmedia On the phone to someone called Lau who is offering a max of £10 compensation for all the issues and ongoing stress you have all put me through. ACC-315495801 THIS IS AN INSULT!!!

  • wingiebadgie James Brogan (@wingiebadgie) reported

    @virginmedia be nice if someone would pick the phone up at a media company. nah , virgin medialess, they don’t have any support , they make you type issues to people that aren’t even human then cut you off.

  • salesy07 brian sales (@salesy07) reported

    @virginmedia 2 hours before the europa league final build up and still no tv or internet due to an issue you have been working in all day?? Meant to be sorted by 345 now saying 745??

  • Ca33ieKins Caz (@Ca33ieKins) reported

    @virginmedia please tell me why my Internet speed has completely dropped to the point that I am unable to save anything. Trying to work from home is so difficult. I am paying for a service I am not getting. TQ1 area. Should have a refund for lack of service. No Internet now 😡

  • wingiebadgie James Brogan (@wingiebadgie) reported

    @virginmedia why can this media company have someone at the other end of a phone , O wait they used cheap labour in developing companies and don’t care about there customers. 3 hours still can’t get prob resolved. Sky must love your poor service.

  • _kedem KK (@_kedem) reported

    @virginmedia - it's been 24 hours since the internet has stopped working and still no solution. How does one cope with faults like this one when working from home? Come on.. 24 hours. Fix it.

  • BristolCladding Heartbroken Leaseholder 💔 (@BristolCladding) reported

    @virginmedia We even had a new router delivered and tested. Are you able to help at all? Or are you just going to keep taking our money while providing zero service?

  • Fodeninho_ Haaland 2021 (@Fodeninho_) reported

    I’m just after finding out the Europa league final’s today. Shows that nobody cares about two virgin media installers playing it out to see who’s less ****

  • Stocks95147507 Stocks (@Stocks95147507) reported

    @virginmedia @C4Gogglebox @BAFTA Any virgin customers still having the issue of WiFi dropping out , I have been put into 200mb in attenp to keep me as a customer yet still same issue , seems WiFi is unstable , green light flashes on hub ? , Seems virgin maybe aware of an issue , 2hz channel still runs 15mb + ??

  • PounderRodney Rodney Pounder (@PounderRodney) reported

    @virginmedia I am in the midst of your txt service now who have offered me a price 36 pounds per month more than just offered on phone and 57 more than the first person I spoke to your system is a shambles