Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 11/26/2025 00:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Newport, Pontypridd and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Wi-fi
United KingdomWeston-super-Mare Internet
United KingdomCardiff Internet
United KingdomCaerphilly Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.

  • Daleos1 Dale Perry (@Daleos1) reported from Cardiff, Wales

    @PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough

  • Tweet_Hazel Hazel (@Tweet_Hazel) reported from Cardiff, Wales

    @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks

  • EmmaLouiseTho13 Emma 🌈 🖤 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🎃 (@EmmaLouiseTho13) reported from Cardiff, Wales

    @agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia Yes, but it only takes around 30 seconds and says there is no issue.

  • tibbo133no David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers

  • LeesaEdwards1 Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales

    @virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue

  • tibbo133no David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?

  • berryleigh Berry (@berryleigh) reported from Beechwood, Wales

    @virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!

  • harveyhound73 Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales

    @virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.

  • JeffHopkinsCDF Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported from Cardiff, Wales

    @virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • BowenAmByth David Bowen 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BowenAmByth) reported from Cardiff, Wales

    @virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.

  • WayneAssiratti WelshWayno (@WayneAssiratti) reported from Penarth, Wales

    @virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • quadtee Tim Quadling (@quadtee) reported

    @virginmedia could your website be anymore rubbish? Logon > account home > eventually track down a link to change package > you have to be logged in to use this (already logged in). Oh well click button > Welcome account home ????????? Also 150 just get message that you are busy.

  • BABYWAlFUU Lou ☽ angel of death (@BABYWAlFUU) reported

    Lol I hate virgin media :)) never playing comp again 🖕🏽🖕🏽🖕🏽

  • wally_cycles Wallington Cycles (@wally_cycles) reported

    @PasDeDeuxBetty @virginmedia Wouldn't even mind if they could just get close to the deal, but no, 53pm for a new customer, 75pm for me

  • richwilson26 Richard Wilson (@richwilson26) reported

    @SkyHelpTeam hi- trying to log into sky sports (through the link for virgin media customers) but it won't work. Keeps timing out and saying site can't be reached. Is this a known issue? Cheers

  • AK4INSURANCE Andrew Kirby 😷 (@AK4INSURANCE) reported

    @everton_toffee1 @virginmedia We swapped contract into my wife’s name, massive “new customer” discount. It’s wrong.

  • richwilson26 Richard Wilson (@richwilson26) reported

    @virginmedia Hi- no known issues. The app works fine but the link to sign into sky just keeps loading and then timing out.

  • Jenn7_4 Jenny Talia (@Jenn7_4) reported

    @Archangel_One @virginmedia They're crap. I changed to Sky, much better.

  • JacquelineBolto Jacqueline Bolton (@JacquelineBolto) reported

    @virginmedia Page unobtainable, husband tried to use his personal account to send email to our virgin email but it said it was unavailable... it's a big issue as this account is how my son's college communicate with us.

  • davidbewsey David Bewsey (@davidbewsey) reported

    @virginmedia Is there a problem with webmail? I've been unable to access it.

  • bazza141 Barry bhoy (@bazza141) reported

    @virginmedia Obviously tells@me@your product is infact poor and you expect the customers just to accept this kind off service ?