Virgin Media Outage Report in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Weston-super-Mare, Newport, Pontypridd, Caerphilly, Porth, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Barry |
Internet | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
-
Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
Virgin Media WiFi is down yet mine is working fine 🤷
-
Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
-
Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
-
Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
-
Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
-
welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
-
Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
-
Chris QK 🔞
(@QuietlyKinky) reported
from
Newport, Wales
@madsmithyt @virginmedia I also have the same issue. South Wales
-
DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
-
Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
-
Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
-
Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
-
Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
-
Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
-
James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
-
jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Michelle Emery
(@memery22) reported
@sammy_pye @virginmedia I know! I was with sky and think I’ll have to go back and no one ever to talk too! My internet is on and off all the time and even when raising an official complaint I still don’t have a technical person to talk to!
-
Chris Page
(@ChrisPage18) reported
@virginmedia I don’t see the point in the live message service. The website one used to work now it just says use WhatsApp but nobody ever comes back and when they do they go on a 4 day 40mim break
-
Michelle Emery
(@memery22) reported
@virginmedia Better connected!!!!! Internet on off on off and no technical team to call!!!! Terrible customer service even raised an official complaint and nothing! Will have to contact the ombudsman at this rate
-
Nicki Wadley
(@nickiwadley1) reported
@virginmedia how do I get to speak to an actual person to book an engineer visit? I know we have a loose connection following the trouble shooting steps. I don’t want to WhatsApp a bot or scroll your help pages!
-
ART Digital Media
(@ARTDMUK) reported
@virginmedia Internet down in South Cambridge and as usual your useless service checker says everything is fine. Fix it!
-
Jamie Irvine
(@JamieIrvine5) reported
@virginmedia customer service is shocking 🤬. I asked to raise a complaint and the advisor refused 🤬 I asked to speak to a manger he said there are no managers available 🤬 he said a manager would call me back but no one did 🤬. This is not acceptable @Ofcom @libertyglobal
-
Shaun Armstrong
(@Shaun_Htfc) reported
@virginmedia I've just bought the boxing on box office for £20.95 and I'm just getting a black screen please help
-
Tzafrir Barak
(@TzafrirBarak) reported
@virginmedia I am new customer but having an issue with install. Could someone please call me to discuss further?
-
Gary Cross
(@garycross) reported
from
Corby, England
@virginmedia why advertise your call centre being open til 8PM if you're hanging up on me at 19:10? Having issues with my TV and your online tools aren't doing anything.
-
Matt
(@gokifafa) reported
@virginmedia had issues with your internet for the past 5 days. Booked a engineer and you cancelled it with no new appointment. Not happy I want this solving asap.