Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF3, CF5 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Ynysddu, Caerphilly, Cardiff, Newport, Pontypridd, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Ynysddu |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
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Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jonathan reeder
(@jonreeder) reported
100 pounds a month to be treated like this @richardbranson virginmedia is becoming a byword for poor customer service - that’s sad to see
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Krypto King
(@kryptokinguk) reported
@itsmitchh_dota Because virgin media is garbage. Since I’ve lived in my flat I’ve had daily loss of service. I’ve got over 10 engineer text messages in my phone. I’m cancelling, this is nonsense
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Stuart
(@HawkEbon) reported
@virginmedia and to add insult to injury, we got disconnected from@our call to customer support with a message saying the offices were now closed. After you message me at home 7:30pm to tell me my installation will be delayed rather than happening TOMORROW
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Ricky Moore
(@RickyMoore1983) reported
@virginmedia And yes to confirm, im using the coverage tracker - but its not giving anywhere near enough detail. Currently saying ‘network gets busy here’…
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Kieran Doyle
(@KieranDoyle9) reported
@virginmedia Was on phone 30 mins waiting finally answered then put phone down straight away still not fixed think I’m going to @SkyUK and all my 140 work places I have contacts with
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Kim Peniston
(@rankinmissp) reported
@virginmedia We can all be very quick to get on here and complain about bad customer service, believe me I was ready to do just that earlier, then I spoke to Demi who listened to what had gone wrong for me and showed empathy and understanding, most of all she did exactly what she promised! (1
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Beth 🇨🇦🏴
(@BBBeth1) reported
@virginmedia Negotiate, change or cancel our TV & WiFi package.
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Stuart
(@HawkEbon) reported
Hey @virginmedia we told you a month ago we’re moving and you booked in our service move for tomorrow. Now this evening we’re told it’s more work than you expected and it’s delayed over 2 weeks. How are we supposed to work from home now??
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Paul McClure
(@chiefmackers) reported
@virginmedia Ps oh trust me I will be putting in a complaint. It’ll be about 10 pages of delays and virgin staff blatant lies & I’ll show why your constant last minute delays are costing me money, which u can refund me after you eventually install.
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tiffany
(@shimmerandrot) reported
@virginmedia Please advise of your complaints procedure as Ela is ignoring me every time I have asked to either raise a complaint or have a contact method to complain.