Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Newport, Pontypridd and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Rob Weaver
(@welsh1lad) reported
from
Rhoose, Wales
@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Dave T
(@fin_father) reported
from
Weston-super-Mare, England
@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Gareth Thwaite
(@GarethThwaite) reported
from
Barry, Wales
@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Villa
(@Villa9535630173) reported
@virginmedia #virginmediadown The Internet has been down all day. There is supposedly no issue in my area, but the problem only started after scheduled work at 12AM I've since reset the hub 4. Slowly pulses a white light on and off with a faster flashing blue light in between
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David McGuinness
(@daveymc28) reported
@virginmedia Is there a problem with the signal or anything in Dublin? My Channels are skipping and little squares are showing in the screen
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kaboom! 🇮🇪 🇺🇦
(@Kaboom_13) reported
WTF is a "ballet merchant"?? #VirginMedia #ChampionsLeague #BrianKerr
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Dave Oh
(@DaveOh09) reported
@virginmedia @Villa9535630173 Not again!!!! @virginmedia gone down again! Why I am even paying for this crap service of yours.
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Dave WⓋ🌱
(@ADW61) reported
@virginmedia I prefer online chat because there's a record of the conversation, which is why the button not working is frustrating. I'll ring in the morning, thanks.
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C. Smiffaker
(@smiffaker) reported
@virginmedia Is this a joke? These are the people I've been speaking to all day who have failed to resolve the problem. Can you please escalate this to a manager to call me in the morning. Happy to share my account details of you DM me
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C. Smiffaker
(@smiffaker) reported
@virginmedia My direct debit has now been cancelled. If one of you or perhaps @pottsydj can get a supervisor to call us we may be able to resolve this but threatening me with repercussions when I clearly have a written invitation to cancel is not acceptable
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sarah blakey
(@crazymosslady) reported
@virginmedia @virginmedia we have and continue to reach out to your business team. We have five open fault tickets, I have made three calls today alone. We still have no resolution and no idea why you would give us at least one blacklistednip address.
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Samantha Jones
(@sammyjpeg) reported
@virginmedia I asked why he didn't say that at the beginning of our call if it was as simple as that! I really think he was trying to fob me off as he didn't have an answer. I can't explain how angry and unhappy I am to be wasting my time talking to people who are unable and unwilling to help
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Jiraffe
(@Adventurooga) reported
@virginmedia They go to the boxes in the street, stare at it for ten minutes and then leave. Your website then claims it’s fixed but whenever we run a test it says “looks like there’s a problem”, same with multiple neighbours. Told we’d get compensation, it never happened.