Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Nathan Spackman
(@nathanspackman) reported
from
Barry, Wales
@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Rob Peledie
(@RobertPeledie) reported
from
Weston-super-Mare, England
@virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Rebellion DPad
(@RebellionDPad) reported
@virginmedia is there an issue with your broadband in willenhall area? The webpage to check isn't working so don't know if it's just my house or an area outage
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Marek Paul
(@mp_1963) reported
@virginmedia They don’t even realise its broken (intermittent) I suspect
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monicaosullivanwasassultedbykirsrtbulterpdsa.
(@Monica10203756) reported
@virginmedia I'm just ripped off monthly for £68 to have talk weekend landline. Basic channels. Very basic and Internet. You tell me any changes will increase my monthly bill. No interest in helping a long-term customer
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HANCOCK
(@HANCXCK) reported
@CapriCavey @virginmedia had this problem in august for 3 months, it got fixed now it’s back :)
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Jack Creasey
(@jackcreasey) reported
Cut off by @virginmedia trying to cancel subscription. Absolute sheisters.
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Martyn
(@martynhardacre) reported
@virginmedia No they couldn't give a date. I subscribed to a text update service which said there are no more updates and they will not send any more until the issue is resolved. Post code areas are BB10 3JW and BB11 9SA where the issues are.
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David Peril
(@_PearlsAsinger) reported
Finally got rid of @virginmedia after my contract ended 7 mths ago. Cut off 3x, put on hold 5x during the hour. Tried selling me broadband for £40 a mth. Final question for me "do l have any friends or family l would like to refer" also charged a disconnection fee!! Never again!!
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Luke Wattis
(@lukew_81) reported
@virginmedia Just wondering how you can put a bill up from £76 per month to a £128.50 a month?? Can you cancel my contract? Rip off!!
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Layla
(@Liz72591) reported
@virginmedia Please dont play games with people. You are answering people's complaints so you know everyone is having issues with ther INTERNET. The link you keep sending says there is nothing wrong with the connection in our area,and yet still i have no internet.
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Kerrie 🇬🇧
(@Kerrieball81) reported
@virginmedia I've had the same issue crap