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Virgin Media

Virgin Media outages and service status in Cardiff, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Cardiff, including 3 direct reports.
  • The most common problems reported in this area mention Total Blackout, Internet, and Wi-fi.
  • The most recent signal from this area was received Jul 20, 4:49 PM GMT+1.
  • 46% Total Blackout (46%)
  • 33% Internet (33%)
  • 17% Wi-fi (17%)
  • 4% TV (4%)

The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 20: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Weston-super-Mare, Barry, Newport, Hengoed, Pontyclun, Caerphilly, and Porth.

CityProblem TypeReport Time
Cardiff Total Blackout 3 hours ago
Pontypridd Internet 10 hours ago
Cardiff Total Blackout 20 hours ago
Cardiff Internet 2 days ago
Cardiff Wi-fi 2 days ago
Cardiff Total Blackout 2 days ago

Nearby cities with recent reports

Pontypridd

1 recent signals

10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

  • fredljones_
    Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

  • darth_noga
    Noga Fett (@darth_noga) reported from Barry, Wales

    Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

  • cherylockerby
    cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

  • paulo1927
    Paul ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@paulo1927) reported from Cardiff, Wales

    @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

  • StadiaMap
    stadiamap ๐ŸŸ๏ธ (@StadiaMap) reported from Taff's Well, Wales

    @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

  • edmorrispt
    Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

  • jonny_ex9
    Jonny Ex ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ ๐Ÿ‡ฌ๐Ÿ‡ท (@jonny_ex9) reported from Cathays, Wales

    Imagine my shock that @virginmedia is down AGAIN. Please fix it

  • cymboi
    MH ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡ช๐Ÿ‡บ #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia On hard wired, approx 250mbs out of 350mbs. Itโ€™s a hub 4 with new connectors added and bits of cable, but again Iโ€™m having to call support to see why our intellipods arenโ€™t working.

  • SteveMowat4
    Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England

    @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! ๐Ÿ˜ ๐Ÿ˜ 

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Iโ€™m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we wonโ€™t have one until tomorrow #nithoodenough

  • AlMaManshp
    AM๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿพ๐Ÿˆโ€โฌ›๐Ÿˆ๐Ÿ•โ€๐Ÿฆบ๐Ÿ•๐Ÿ“ (@AlMaManshp) reported from Beechwood, Wales

    @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

  • welsh_stu
    ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ Stuart ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@welsh_stu) reported from Caerphilly, Wales

    @virginmedia do you have issues in CF83 ? Our business broadband is down again.

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia The image attached shows you have notified me of an issue

  • GarethThwaite
    Gareth Thwaite (@GarethThwaite) reported from Barry, Wales

    @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @OldSparky6 @virginmedia Iโ€™m never going with them again. Genuinely donโ€™t know how they are still a company that is allowed to operate when the customer service is this bad!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • YvonneWard0
    Yvonne Ward (@YvonneWard0) reported

    @virginmedia I would like a telephone number in the uk that I can ring please we have an ongoing complaint that is not being addressed. We have been on the phone many times and always told they can help they never do and fobbed off that tech will ring us. Emails not replied to.

  • AKA_The_RC_One
    Mystery Bird (@AKA_The_RC_One) reported

    @Simon_Whale @virginmedia Don't use Onestream, awful service, kept having mast problems so internet kept failing daily and i couldn't get out of the contract.

  • phil66uk
    Phil66 (@phil66uk) reported

    @virginmedia What in the hell is going on with TV your page now saying wont be fixed until 22nd so that be a week with no TV what is the problem want so detail and why is my next door neighbour TV fine had no problms????? and Net now statting to go up and down time to time so what going on ??

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    Current @virginmedia contract - ยฃ75. Contract renewal with #VirginMedia - ยฃ155. Get to ****.

  • JXXSL
    Jeremy Leeor (@JXXSL) reported

    @gwfvrowell @virginmedia The word "service" is a stretch.

  • sephiroth17181
    Seph (@sephiroth17181) reported

    @virginmedia no matter how many router reboots, pc restarts cable checks and so on IT STILL DOESNT WORK LIKE I PAY FOR. a complete and utter joke

  • VirginMediaNews
    Virgin Media News (@VirginMediaNews) reported

    The mother of a 9-year-old seriously injured in an e-scooter incident says the consequences of these crashes can be life-changing. Her son was hit by a 15-year-old while on his way home in Leixlip last summer and, a year on, is still walking with a limp. Hear from her on the News at 5.30pm. ๐Ÿ“บ More on Virgin Media PLAY and Virgin Media One.

  • Notts_Blade
    Notts Blade (@Notts_Blade) reported

    @Simon_Whale @virginmedia I've still got mine. I told them they would have to collect it as I wasn't able to take it anywhere. They never charged me, or collected it.

  • bahallathegreat
    Emily Atkins (@bahallathegreat) reported

    @mariah56_c @virginmedia Mines just gone down so not happy

  • Bluebro1lfc
    Thomas (@Bluebro1lfc) reported

    @kingoftheshed @virginmedia Fault on mine from 6 July and to be sorted on 22 July shocking service