Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Newport, Pontyclun, Caerphilly, Ynysddu, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ArchieinRye
(@ArchibaldPug) reported
@VirginMediaCorp have a brilliant wheeze if you try and cancel your contract. The retentions team pretend it’s a poor line and can’t hear you then hang up. Is this in their training manual ? #virginmedia
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Dave Haworth
(@DaveDoubleH) reported
So Virgin Media can lose 2 5 days of broadband service to an entire postal vote area and not pay a single penny in compensation to anyone. In effect they are paid by numerous customers for 2.5 days for no service. I'd say that's theft. #virginmedia
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Wild Heart
(@WildHeart3000) reported
@premierinn @virginmedia my Wi-Fi isn’t working in my hotel room, it’s working elsewhere in the hotel I’ve been down to reception where they have kindly given me free access to the ultimate Wi-Fi however this isn’t working either, any advice on how to get it to work?
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Исмаил адам 📿
(@ISMAIL2326) reported
@virginmedia my landline 📞 is not working when I ring my house phone and someone picks it up my phone cuts off #help and same is someone rings from a landline
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Gavin Pickup 💙💛
(@KTMGav) reported
@virginmedia any chance of getting round to fix my wifi??? I’m sick of it dropping off!! #crapwifi #poorservice
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Исмаил адам 📿
(@ISMAIL2326) reported
@virginmedia Anyone’s virgin media phone playing up As mines is Who ever rings our house phone as soon as we pick it up other side cuts off I also tried ringing with my own mobile & soon as I accept the call from house phone mobile cuts off #help
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Stuart McCullagh
(@stumccullagh) reported
@Ofcom @virginmedia keep telling me there is a problem in the street (my neighbours are all ok) been happening for 3 months they’re telling me I can’t leave although I’m paying for a svc I’m not getting nobody helps me & they won’t let me leave
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Janet
(@janetstephens47) reported
@virginmedia hello I have tried all week through online chat and today 4 times ringing and being cut off , to tell you my dad has moved to assisted living , he longer requires his virgin media , virgin media do not supply his new address , can someone please please help thank you
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Olie Bosley
(@Olski) reported
from
Abingdon, England
@virginmedia how embarrassing is it for you that I would rather pay @skytv more per month just to not have to deal with your appalling customer service?
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Katy F
(@KateBlahRah) reported
@virginmedia That’s another shambles. Replies to online complaints don’t address the point. Looks like they’re produced by bots. They answer some other complaint, not mine.