Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Ystrad Mynach, Caerphilly, Pontypridd, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	1 day ago
Cardiff	Total Blackout	1 day ago
Newport	Internet	2 days ago
Newport	Internet	4 days ago
Newport	Internet	5 days ago
Cardiff	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Lee Smith 🌻 (@djleekee) reported 53 seconds ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Darren Coomber (@Dazc090861) reported 1 minute ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Pauline Lomax (@RedhillsAnnie) reported 2 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Mark (@MarkAnstee2) reported 4 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Benjamin Hartrey (@benj8min) reported 9 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Sam Tempest (@SATempest) reported 21 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Rob Weaver (@welsh1lad) reported 23 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 25 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Benjamin Hartrey (@benj8min) reported 25 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Behnaz (@behnazakhgar) reported 29 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Benjamin Hartrey (@benj8min) reported 37 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Stuart Ropke (@stuart_chc) reported 37 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  lee williams (@thelee_x_w) reported 38 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 38 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  𝗣S. (@philscully) reported 48 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  lee williams (@thelee_x_w) reported 51 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Samantha (@Samanth82113398) reported 53 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Moseph Mellars (@stfcjoner1986) reported 55 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 56 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Ed Morris (@edmorrispt) reported 59 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Edward Clements (@eddie10oo) reported 3 minutes ago

  @daviesa02 @virginmedia Avoid Virgin at all costs, their customer service is horrific.

• 
  Paul Hulse (@paulpresenteruk) reported 3 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  Tom J Jarvis (@TomJJarvis) reported 4 minutes ago

  @virginmedia Your salesperson confirmed by text that his manager had approved covering that £6 for the term. I have the messages. It has never appeared on my bill. He asked me to email a compensation request, which I did. No reply. Chased three times since. No reply. 2/

• 
  Ed Jones (@edujones14) reported 5 minutes ago

  @Johnty14 @virginmedia Better than when they came to my house. I’m not a customer but they still came while I was out and dug up plants in my front garden to access connecting services I didn’t ask for. Then refused any contact with me afterwards due to not being a customer!

• 
  ℂ𝕒𝕣𝕣𝕪𝔾𝕒𝕣𝕪 🇬🇧 (@CarryGaryUK) reported 6 minutes ago

  Virgin Media has such crap service honestly. No Internet for one week is just not good enough @virginmedia.

• 
  Trevor Ellis-Jones (@TrevtheDJ) reported 13 minutes ago

  @virginmedia are there issues in london Se23 (area 21) ? Nothing working

• 
  Virgin Media News (@VirginMediaNews) reported 14 minutes ago

  Residents in parts of Nepal are being warned to move to higher ground as the threat of further flooding continues. Hundreds have been killed, thousands remain missing, and families in some worst-hit areas are returning to homes buried in mud to salvage what they can. More on Virgin Media PLAY

• 
  Alex Davies (@daviesa02) reported 16 minutes ago

  @virginmedia an engineer visited over the weekend to install my broadband, but the external work wasn’t finished. CS booked another engineer for today, but they don’t need them anymore because the roadworks are is being completed today. £25 to cancel myself, can this be sorted?

• 
  Bev Terry 🏆🏆🏆🏆🏆🏆 (@Bev2810) reported 16 minutes ago

  @virginmedia you don’t bother looking after loyal customers do you ? want to offer my renewal for more than what I can get as a new customer

• 
  Our Electric World (@O_E_W) reported 17 minutes ago

  @TheEvEngineer @gigaclear @MartinSLewis I used to get the same with Virgin Media when it was our only option. Simple solution is to swap and change to the cheaper deals. I got an Orbi mesh router a while back. It should help simplify our next swap as it keeps the same network name whatever company we’re with.