Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 11/30/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Wi-fi
United KingdomWeston-super-Mare Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • ElUnicoblog El Unico (@ElUnicoblog) reported from Liswerry, Wales

    @virginmedia Awful service, trying to charge me four times my bil!!!!!!

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed

  • misselisamartin Elisabeth (@misselisamartin) reported from Cardiff, Wales

    @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!

  • clareasimpson Clare Simpson (@clareasimpson) reported from Caerphilly, Wales

    @virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?

  • RobertPeledie Rob Peledie (@RobertPeledie) reported from Weston-super-Mare, England

    @virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting

  • stfcjoner1986 Moe Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

  • wenglishpaul Paul Scanlon 🏃‍♂️🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏃🎖 (@wenglishpaul) reported from Cardiff, Wales

    Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.

  • josh_wats09123 Joshua Watson (@josh_wats09123) reported from Barry, Wales

    @virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working

  • nathanspackman Nathan Spackman (@nathanspackman) reported from Barry, Wales

    @virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?

  • jonny_ex9 Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please @virginmedia

  • dma990 Dania.M (@dma990) reported from Cardiff, Wales

    @virginmedia tv box not turning on, tries to start up and then turns back off help pls

  • hugemassiff Simon Hughes (@hugemassiff) reported from Cardiff, Wales

    @virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please

  • rhysforan rhysforan (@rhysforan) reported from Cardiff, Wales

    @virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.

  • KerryMordey Kerry Mordey (@KerryMordey) reported from Cardiff, Wales

    .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.

  • RupaliaSunny Sunny Rupalia (@RupaliaSunny) reported from Penarth, Wales

    @virginmedia have the worse broad band service....customer service is a shambles and all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Eddy_with_aY Eddy (@Eddy_with_aY) reported

    @virginmedia As a whole, got an Xbox that’s wired that keeps cutting out, and then a few phones and a tablet with the same issue. I’ve done all the resets etc but the issue persists

  • jonmhoward ☕Jon Howard☕ (@jonmhoward) reported

    @virginmedia I am having signal issues in B97 area. Are you having issues? I have reset my phone but still not working

  • bhardwar Ritika Kalia (@bhardwar) reported

    @virginmedia We asked the agent that we needed the pack that supports Voot app (channel 800). We were given asiana pack, only to find out that we need to add Desi pack on top to use Voot. Which was still fine, the problem is that on our box we can't see channel 800 or voot app at all.

  • goyalam AG (@goyalam) reported

    @virginmedia It’s ok, I am speaking with @HyperopticCS. They don’t have any mobile dongle of their own but, unlike you, still trying to find a solution for me, even when this is not a problem created by them but you.

  • AdoptionAdvent1 Adoption.Adventures (@AdoptionAdvent1) reported

    @virginmedia I’ve seen poor customer service but wow, yours is taking the lead right now. I’ve been in a “chat” with your “customer service” team for 36 hours and still nothing getting any reasonable response! Shocking!

  • MayanTurner Mayan Turner (@MayanTurner) reported

    @virginmedia what’s up with customer service today? Been waiting to speak to someone on the WhatsApp for over 2 hours now and no response to my previous tweet either?!

  • O_Widow E.C. Pirie (@O_Widow) reported

    @virginmedia I've checked multiple times it always says there are issues in the area but when we called two days ago we were told it would be sorted in 24 hours. The internet still drops out every so often. Honestly your service is normally good but this is abysmal

  • TerryTurner1985 Terry PFC Turner (@TerryTurner1985) reported

    @virginmedia No it was not, below par service considering the amount t of money I pay you

  • david_harman_uk 🇪🇺 David Harman 🇪🇺 No Rules 4 Me (@david_harman_uk) reported

    @virginmedia Do your overpaid bosses really think this is a good time to increase the prices by an obscene, inflation-busting amount at this time? @ofcom why does #virginmedia allow to do everything online EXCEPT cancel their services, this obviously isn't fair!

  • Horcrux76 This Username Is A Horcrux (@Horcrux76) reported

    @virginmedia Badly need a new hub but the email you sent me offering one then said I don’t qualify for the campaign? Also why are you raising my mobile bills 3.9% above inflation. Your price increases and lack of good customer service tempt me to leave