Virgin Media Outage Report in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Porth, Cardiff, Newport, Pontypridd, Barry, Weston-super-Mare, Caerphilly, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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James
(@jamesbrinning) reported
from
Cardiff, Wales
@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia is there anybody in your customer services department today?
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.
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cheryl
(@cherylockerby) reported
from
Penarth, Wales
@virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too
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catrin davies
(@catrin_davies1) reported
from
Cardiff, Wales
Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia Had issues this morning, but seem ok now.
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billy💫
(@billxm1) reported
from
Cardiff, Wales
@virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?
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Greg Williams
(@greg_williams11) reported
from
Barry, Wales
@virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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David Oliver
(@davidtoliver) reported
from
Cardiff, Wales
@virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy slater
(@Andyslater12) reported
@virginmedia Don’t do social media! I should be able to speak to your customer services and get the problem sorted but you just get passed off and ignored! Worst broadband company I’ve ever had the displeasure to be associated with. Roll on cancellation but I’m sure that will b painful
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Mark 🐈⬛ 🐈⬛
(@TheBossnME) reported
@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
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Andy slater
(@Andyslater12) reported
@virginmedia Don’t do social media! I should be able to speak to your customer services and get the problem sorted but you just get passed off and ignored! Worst broadband company I’ve ever had the displeasure to be associated with. Roll on cancellation but I’m sure that will b painful
-
Mark 🐈⬛ 🐈⬛
(@TheBossnME) reported
@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
-
Mark 🐈⬛ 🐈⬛
(@TheBossnME) reported
@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
-
Andy slater
(@Andyslater12) reported
@virginmedia Don’t do social media! I should be able to speak to your customer services and get the problem sorted but you just get passed off and ignored! Worst broadband company I’ve ever had the displeasure to be associated with. Roll on cancellation but I’m sure that will b painful
-
Andy slater
(@Andyslater12) reported
@virginmedia Don’t do social media! I should be able to speak to your customer services and get the problem sorted but you just get passed off and ignored! Worst broadband company I’ve ever had the displeasure to be associated with. Roll on cancellation but I’m sure that will b painful
-
Andy slater
(@Andyslater12) reported
@virginmedia Don’t do social media! I should be able to speak to your customer services and get the problem sorted but you just get passed off and ignored! Worst broadband company I’ve ever had the displeasure to be associated with. Roll on cancellation but I’m sure that will b painful
-
Mark 🐈⬛ 🐈⬛
(@TheBossnME) reported
@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
-
Mark 🐈⬛ 🐈⬛
(@TheBossnME) reported
@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...