Virgin Media

Virgin Media Outage Report in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 02/12/2026 15:25

February 12: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontyclun, Caerphilly, Newport, Pontypridd, Ynysddu, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomPontyclun Internet
United KingdomCardiff TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault

  • SilverwoodVS Dr Victoria Silverwood (@SilverwoodVS) reported from Cardiff, Wales

    @JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦

  • kristianbrimble Kristian Brimble (@kristianbrimble) reported from Cardiff, Wales

    After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.

  • atouchofthomas DiMarco (@atouchofthomas) reported from Cardiff, Wales

    What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia

  • ciaran_keohane Ciaran Keohane (@ciaran_keohane) reported from Cardiff, Wales

    @virginmedia is actually SHIT

  • iantosh4 Ian McIntosh (@iantosh4) reported from Newport, Wales

    @virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.

  • OfficialCurtiss Curtis_Tyler (@OfficialCurtiss) reported from Cwmbran Central, Wales

    @virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia

  • ObsrvntPheasant Chris Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿🌹 (@ObsrvntPheasant) reported from Cardiff, Wales

    Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from St. Julians, Wales

    @virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @virginmedia can you send me your customer service e-mail address please.

  • DesignFourTweet Dylan Lewis (@DesignFourTweet) reported from Cardiff, Wales

    Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡

  • sandraburnett3 sandra burnett (@sandraburnett3) reported from Cardiff, Wales

    @davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.

  • bethanjane22 Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • thebaronvillage Glenn Villis (@thebaronvillage) reported from Cardiff, Wales

    @virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company

  • liam_oharaccfc Liam (@liam_oharaccfc) reported from Cardiff, Wales

    @virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Still another 12 min and nothing time to cancel I think😡@virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sharon_TLC Sharon Doyle (@Sharon_TLC) reported

    @paulgreenwood5 @virginmedia Hey Paul thanks for this! Unfortunately they. Never moved my account to the new house when I moved so I cannot set a new password as it doesn’t recognise me. But I understand they are changing that also

  • AlwithaCamera Alex Lagarejos (@AlwithaCamera) reported

    @virginmedia Hi, broadband and tv been down for about 2 and a half hours but nothing on the service status for Area 21.

  • DavidODonovan1 David O'Donovan (@DavidODonovan1) reported

    @VirginMediaIE Rte1 not working on virgin Media box problem. what's going on?

  • mummysgrumpy CJH (@mummysgrumpy) reported

    @virginmedia why do I not have ITV+1 ( V053) re booted and still not working

  • tisonlyagame Matthew B (@tisonlyagame) reported

    @virginmedia No it’s not an “outage” but he said they had quite a lot of customers affected following a DOCSIS upgrade? Some form of timeline on a fix would be good as it’s pretty much unusable. Cheers.

  • vispuri Vishal Puri (@vispuri) reported

    @Ofcom @virginmedia Thanks @Ofcom. Virgin media continues to charge a full amount of subscription without living up to the agreed speed. Every household in my neighbourhood has the same problem. They suggested I pay extra for a booster to get the service I should be getting by default.

  • B_W_Henderson Barry Henderson (@B_W_Henderson) reported

    @virginmedia yes but it took far longer than it should have and when I contacted Virgin for the second time, they would not expedite delivery to atone for their error. No idea about customer service

  • mr2sly MrMaNeKoPiTe #19🏆 (@mr2sly) reported

    @virginmedia why has my box gone down, literally waiting 10 mins and still not working again!!

  • NmotionSweat sweatNmotion (@NmotionSweat) reported

    @virginmedia Services are still down and I expect them to be down all weekend. I keep getting told via your web site that an engineer is working on the case and that it will be resolved by 3pm that same day, nothing happens. I'm giving up and will cancel my subscription.

  • _AimEHart_ Amy Hart (@_AimEHart_) reported

    @virginmedia Hey my wifi has gone off and nothings working to fix it?