Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Hengoed, Newport, Pontyclun, Caerphilly, Pontypridd, Porth, Barry, Weston-super-Mare, and Tonypandy.

City	Problem Type	Report Time
Cardiff	Internet	4 hours ago
Cardiff	Internet	7 hours ago
Cardiff	Internet	17 hours ago
Cardiff	Internet	18 hours ago
Hengoed	TV	19 hours ago
Newport	Internet	21 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Moseph Mellars (@stfcjoner1986) reported 2 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Benjamin Hartrey (@benj8min) reported 4 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 5 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 6 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  Gareth Jones (@gazthebluebird1) reported 8 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Benjamin Hartrey (@benj8min) reported 13 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Kevin Fortey (@GiantVeg) reported 14 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  MaartenX. (@MaartenSleeckx) reported 14 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  Steve Mowat (@SteveMowat4) reported 15 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  MaartenX. (@MaartenSleeckx) reported 24 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 25 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Tim Burns (@TimmyGrunt) reported 30 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Ryan Davenport (@Welsh_Saint14) reported 32 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Pauline Lomax (@RedhillsAnnie) reported 36 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  andy lanyon (@andylance1977) reported 40 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Ariane (@MissAzzaB) reported 41 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Justine (@Justine_F1) reported 48 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Sam Tempest (@SATempest) reported 50 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Michelle (@msb1302) reported 50 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Monkenstien. (@3_monk) reported 57 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mrs c (@w47carr) reported 7 minutes ago

  When you have to use 4g because @virginmedia is down due to storm 😡😡

• 
  Mark Logan | Ecommerce Consultant (@mlogandigital) reported 9 minutes ago

  So you get a bill from @virginmedia to say your bill is doubling from tomorrow but can't get in touch with anyone on support to sort it out. @skytv just come and take my money

• 
  SJA505 (@SJA505) reported 10 minutes ago

  @virginmedia @PeteUK7 3months to update an auto send template. Media savvy VM at the cutting edge of tech and customer service.

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 10 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Chris Stephenson (@4sec7) reported 20 minutes ago

  @JamieGBarry @virginmedia Cancel. Then they will Hassle you daily as you get closer to cut off day offering you the same deal (or better!) you asked for in the first place

• 
  Syni (@Synifx) reported 22 minutes ago

  @marlino @PeteUK7 @virginmedia Just speculating based on industry patterns. A lot of the understaffing has come because companies think that AI is the future, despite how incompetent it still is at customer service matters. More stuff gets escalated to fewer people.

• 
  Angeltt (@Angeltt_tt) reported 23 minutes ago

  @PeteUK7 @IDHDRUM @virginmedia Win95 wouldve taken 3 weeks, not 3 months, theyre lying ******* trying to save face for their disgusting behaviour. Theyre predators, mis-selling + overcharging for services they simply arent (+ never) providing + their service as a whole is worse than running on timed dial up.

• 
  irons1de (@irons1de1) reported 24 minutes ago

  @JamieGBarry @virginmedia Having the same issue with @virginmedia I just have the internet with them and they have just doubled my price and won’t offer anything where as a new customer can get the same deal for just over £20 it’s disgusting no incentive to remain a customer with them

• 
  Fletch (@ItsMeFletch_) reported 33 minutes ago

  @PeteUK7 @virginmedia Proper *****…! When my old man died, I called into tell them and try to cancel, explained that I was doing all I could when the call handler asked “could I speak to the account holder to confirm the details” Absolute **** stain of a company.

• 
  Deborah Guina (@DeborahGuina1) reported 34 minutes ago

  @alisterrussell @PeteUK7 @virginmedia My sis in law was in ICU on a ventilator, I had just brought my brother back from another hospital after an MI. A debt collector for a utility Co knocked at his door. Atm the hospital rang to say we had to go down ( SIL later died) the debt guy said not to worry & offered a lift!