Virgin Media Outage Report in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF11, CF5 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Pontypridd, Cardiff, Caerphilly, Porth, Barry, Weston-super-Mare, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
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Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
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James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link
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Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aidan Torbitt
(@AidanTorbitt) reported
@virginmedia Yes the ongoing issue is that a the cable outside the house was cut on Friday & no one has been out to repair it
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Mandy Tighe
(@TigheMandy) reported
@virginmedia Have been able to check and they have said that their is a problem, it has been off since about 6pm last night not good when you have Alexa run home not happy
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Jay's Space
(@jays_space3) reported
@virginmedia I'm not hopeful of either option. We tried cancelling the TV package recently by phone, and wound up having to give notice by writing in post. We've also tested the service this morning by plugging in a corded phone. no dial tone.
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ESB w Keys
(@ESBWKEYS) reported
@ImberVarsha @virginmedia Mine is also down and the router has gone red
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Rebecca Lewis
(@becklewis2) reported
@virginmedia my phone line, Internet and TV are all down. I've managed to report/log the problems with the tv and Internet. But for some reason I can't report the landline fault. Can you help?
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Jayne Devlin 🐾
(@Jdev1962) reported
@virginmedia still not working , anybody wish to answer????
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Mandy Tighe
(@TigheMandy) reported
@virginmedia @stadsyerda No internet no tv no phone, mobile phone very week signal
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Josh Fry
(@JoshFrydEgg) reported
@virginmedia Had a horrible experience on the phone to your team. They have managed to completely mess up the dates for engineers to come to the house and have been cut off a week early. Had a date set for someone to come out which apparently now that appointment never existed?
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James
(@WilJamTom) reported
@virginmedia Hi there, yes it’s always been kept out of sunlight and standing up. Ive tried a hard reset and the issue persists. So far there’s no constant functionality loss, just a red or reddish hued light instead of a white light. I feel like it’s only a matter of time though
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Love2knit4love
(@Love2knit4love) reported
@virginmedia Can you please give me a contact number or email for complaints I have had enough of the unprofessional service. I was abandoned at 6pm last night on WhatsApp I assume you close then so I guess it’s procedure just to leave customers hanging half way through sorting an issue 1/1