Virgin Media outages and service status in Cardiff, Wales
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Cardiff, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 17, 9:31 PM GMT+1.
- Internet (45%)
- TV (37%)
- Wi-fi (10%)
- Total Blackout (7%)
- E-mail (1%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF5 , CF23 , CF11 and CF3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 9 hours ago |
|
Cardiff
|
Internet | 24 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 1 day ago |
|
Newport
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 2 days ago |
Nearby cities with recent reports
8 recent signals
7 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, heโs 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?
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Katieeeeeeeeeeeee ๐ป (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here ๐ @virginmedia
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Gareth Thwaite (@GarethThwaite) reported from Barry, Wales@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! ๐ ๐
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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๐๐ก๐ ๐๐ข๐ ๐๐ซ (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you โimprovedโ it.
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This is Carl๐ณ๏ธโ๐๐บ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying ยฃ32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia Iโm never going with them again. Genuinely donโt know how they are still a company that is allowed to operate when the customer service is this bad!
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Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia And now when I call you are "currently experiencing system problems" ridiculous
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Graham Findlay FRSA ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ช๐บ (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia Your company is awful. Iโve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported@virginmedia Mines by down at least 24hrs. Ridiculous and told they are working on it. Not good enough considering how much we pay. I live in Liverpool. It seems to be affecting different areas differently. I just get to welcome on the screen and nothing else. Tried rebooting etc nothing
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Style Conscious โ๏ธ (@StyleConscious) reported@virginmedia I need to speak to someone about my account. No one picks up the phone. The app canโt help me.
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standfreered (@standfreered1) reported@virginmedia absolutely shameful treatment of my elderly mother in law on your chat service this afternoon. First of all the bill increase to over ยฃ100 for a pensioner on her own, she understandably struggles with technology and has gone on the chat to try to reduce her bill or
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Bob (@Trebor0501) reported@virginmedia when are you going to fix the โwatch from startโ function?
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Paul McKigen (@paulmc_96) reported@virginmedia wifi and tv down again same as yesterday. What are we paying for
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Jamie Caffrey (@jjrebel31) reported@RavinandnSingh @VirginMediaIE @virginmedia Same issue there the worst made the switch
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Ted (@tkly57) reported@virginmedia I have had no TV since Thursday morning. Every year your prices go up above the rate of inflation and the is NO improvement in service. I have no reason to stay with Virgin Media.
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Bill (@NewGolfer1414) reported@virginmedia got African fraudsters calling me now! Absolutely shocking service!!!
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Sue (@bob7bob) reported@virginmedia What has happened to the community pages on your site? Your email system has lost folders and keeps moving emails. The community pages are the only place where people actually help. Thanks.
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lou pitt ๐ค (@loopyloupy) reported@virginmedia I have no service at all telling me to look at service checker doesn't help