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Virgin Media outages and service status in Cardiff, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jun 29, 9:25 PM GMT+1.
  • 46% Internet (46%)
  • 29% Total Blackout (29%)
  • 14% Wi-fi (14%)
  • 11% TV (11%)

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 and CF23 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 1: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Cardiff, Barry, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.

CityProblem TypeReport Time
Weston-super-Mare TV 2 days ago
Cardiff Wi-fi 3 days ago
Cardiff Internet 3 days ago
Cardiff Total Blackout 4 days ago
Cardiff Total Blackout 5 days ago
Cardiff Wi-fi 6 days ago

Nearby cities with recent reports

Weston-super-Mare

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • mz_drennan
    mz f Drennan (@mz_drennan) reported from Cathays, Wales

    @virginmedia you ,mean the awful service you usually provide is even worse,,

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

  • MsWhippet1
    Trudi Foster (@MsWhippet1) reported from St. Julians, Wales

    @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

  • welsh1lad
    Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

  • josh_wats09123
    Joshua Watson (@josh_wats09123) reported from Barry, Wales

    @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

  • Carl_E88
    This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported from Cardiff, Wales

    @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

  • MissAzzaB
    Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

  • stuart_chc
    Stuart Ropke (@stuart_chc) reported from Cardiff, Wales

    @eggynewydd @virginmedia Dismally slow. Yes.

  • Justine_F1
    Justine (@Justine_F1) reported from Cardiff, Wales

    @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

  • GillibrandPeter
    Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

  • darth_noga
    Noga Fett (@darth_noga) reported from Barry, Wales

    Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

  • reddevil1975
    Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

  • 3EyedTiger
    𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales

    @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GeekyHairy
    GeekyHairyBestia (@GeekyHairy) reported

    @virginmedia what the hell. Yet again service down in my area. It’s been consistent the two years I’ve been here but you’re the only option but yet again this week it’s been consistent. It’s clear you can not provide on your network to all houses in area so so it we pay for this

  • BendyBen999
    Ben (@BendyBen999) reported

    @virginmedia @Ash_GW The most useless customer services ever. Just a bot reply

  • walton_bhoy
    John Bhoy Walton (@walton_bhoy) reported

    @virginmedia Intermittent signal again in ML5 area again this is shocking there clearly an issue some where that is not getting fixed its happening every week.

  • amieldh
    Amiel (@amieldh) reported

    @virginmedia how long do I need to wait to receive my welcome email with my login details? Ordered my broadband on June 29, 2026.

  • buzzkilljames
    James Prosser (@buzzkilljames) reported

    @virginmedia I've requested to return equipment multiple times through chat bot but the promised return pack never arrives. Please can you help me receive one?

  • TheModSmithYT
    TheModSmith (@TheModSmithYT) reported

    My household has been with @virginmedia for around 25 years. We’re told new customers at our address can get full fibre/XGS-PON, but existing customers can’t migrate. So we’re stuck on older HFC/DOCSIS with Gig1 upload around 100Mbps. Why must loyal customers cancel/rejoin?

  • jofraojju
    Fifa World cup IPTV (@jofraojju) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @ offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • gloucesterglass
    Gloucester Glass (@gloucesterglass) reported

    @virginmedia Yes, it said issues with broadband and tv, but it’s been 3 consecutive days now. Plus like I said I can’t get mobile signal and I don’t live in the middle of nowhere so dependent on wifi calls unfortunately.

  • Jason29wctb
    jason (@Jason29wctb) reported

    @virginmedia All they say is need a engineer and I tell them no but send them any way knowing they can't fix it ,if I cancel £1600 ,even tho it's illegal to hold me I a contract with a service that's not fit for purpose

  • shadd4p
    Jackson (@shadd4p) reported

    @Kirsty_x85 @virginmedia it's just a leaflet you retard.