Virgin Media outages and service status in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Cardiff, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 4, 12:07 PM GMT+1.
- Internet (67%)
- Wi-fi (17%)
- Total Blackout (9%)
- TV (7%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF5 and CF11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Porth, Barry, Pontypridd, Weston-super-Mare, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Internet | 3 hours ago |
|
Newport
|
Internet | 8 hours ago |
|
Cardiff
|
Wi-fi | 23 hours ago |
|
Porth
|
TV | 1 day ago |
|
Newport
|
Wi-fi | 2 days ago |
|
Barry
|
Internet | 3 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
-
Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
-
MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
-
Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia It's not intermittent, it's completely down in CF23.
-
Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
-
Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
-
Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
-
cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
-
Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
-
This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
-
Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
-
𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
-
AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓 (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
-
Joshua Watson (@josh_wats09123) reported from Barry, Wales@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
-
Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
-
Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
ScouseRasta (@ScouseRasta) reported@virginmedia 3 times in the last 2 days my broadband has been down for, around 5 hours this morning and again for the past hour! Get your **** together before I move to different provider along with a lot of other people. Don’t even offer any compensation for an outage, shocking!
-
iWalkOutdoors (@iWalkOutdoors) reported@jollyjapes Zero. Never have in the full 15yrs of trading. Don’t know how much a van costs? You think there’s enough left for dividends? Perhaps you’re mistaking me & my biz for a CEO of BP or a regional manager of VirginMedia. I bloomin live on a housing estate with other working ppl.
-
Eden Gem (@edengem) reported@virginmedia A pop up message stating virgin has blacklisted my a/c. Gadget rescue has sent a list of complicated instructions saying I’ve sent too many suspicious emails! Not true: I use this for work. Is it O2 causing the issue?
-
Sean Hanlon (@seanhanlon77) reported@SziIlar @RacingTV It’s on RTV extra but RTV app is horrid and worse quality, prob watch it on Virgin Media or Sky
-
Casilda Malagon (@casilda1) reported@virginmedia I fear this is terrible customer service. I’m switching providers as soon as possible and will be advising by network to do the same.
-
✫ Sharon Bellamy 🦖 (@socialshazza) reportedO @vmbusiness how can it be when my order was placed in January my rescheduled install date isn't until the middle of May? I am going to be without connection for over 2 weeks .. the original plan was to have a week cross over of my service - why do i pay for business ?? (1 of 2)
-
Asa McGrath (@amcgrath1uk) reported@virginmedia I know that there’s an issue in the area. It went early this morning. I’ve seen the spike of reports. I’ve seen the bot say it’s gonna get fixed. Then the bot is saying the issue is with our box. Even though I know there’s tons in the area still having issues. Basically, it lies
-
Ben C (@BenChubb4) reportedHey @virginmedia still 2hrs and 20 mins remaining to call me like you said you would to update/fix the fact that I’ve had no email access on any device for 11 days. Only 2 days over your last SLA. P.s. Thanks m not available to speak to Saturday, Sunday Monday
-
Chris Ohanians (@COhanians) reported@virginmedia Your message button is not working. Just resets the x page over and over
-
karen (@karenwigg1) reported@virginmedia Everyone apologises, but I'm left with paying for a service that I can't use. It seems Virgins's time is more valuable than mine bc I'm threatened with a £25 fine if I miss the appt.. I feel that I'm owed at least some sort of refund for ny inconvenience and loss of service