Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypridd, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	18 hours ago
Cardiff	TV	7 days ago
Cardiff	Internet	8 days ago
Newport	Internet	12 days ago
Caerphilly	Wi-fi	14 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Fred Jones (@fredljones_) reported 12 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Behnaz (@behnazakhgar) reported 12 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Pauline Lomax (@RedhillsAnnie) reported 13 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Louise Dare (@lou_dare) reported 16 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Sam Sims (@mantha_1976) reported 17 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Moseph Mellars (@stfcjoner1986) reported 22 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Brody (@brodyanderson_) reported 23 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 28 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Louise Dare (@lou_dare) reported 29 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Charl Balcombe (@CharlBalcombe) reported 34 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 38 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Samantha (@Samanth82113398) reported 43 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Tim Burns (@TimmyGrunt) reported 50 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Moseph Mellars (@stfcjoner1986) reported 50 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 51 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Justine (@Justine_F1) reported 54 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 56 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Pauline Lomax (@RedhillsAnnie) reported 58 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Right Direction (@BackOnTrack__) reported 58 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Kevin Fortey (@GiantVeg) reported 59 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  1965 Blue 1878 (@noimspartakus) reported 4 minutes ago

  @virginmedia do you have any issues in WA9? My internet has gone down 😡

• 
  Our Electric World (@O_E_W) reported 8 minutes ago

  @TheEvEngineer @gigaclear @MartinSLewis I used to get the same with Virgin Media when it was our only option. Simple solution is to swap and change to the cheaper deals. I got an Orbi mesh router a while back. It should help simplify our next swap as it keeps the same network name whatever company we’re with.

• 
  Virgin Media News (@VirginMediaNews) reported 9 minutes ago

  Residents in parts of Nepal are being warned to move to higher ground as the threat of further flooding continues. Hundreds have been killed, thousands remain missing, and families in some worst-hit areas are returning to homes buried in mud to salvage what they can. More on Virgin Media PLAY

• 
  Monty Kumbulla (@KumbullaMonty) reported 11 minutes ago

  @virginmedia What are the chances of a very-light-use customer that has been with you for THIRTY YEARS getting a deal at the same cost as a brand new customer?

• 
  Declan Carty (@declancarty) reported 13 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  / Judge Drokk / (@JudgeDrokk) reported 15 minutes ago

  @mdf200 @virginmedia Someone actually with something nice to say about Virgin media. That's a first. We're legacy Telewest>Virgin users here, never really had any issues in 24 years.

• 
  Mark vix (@Vikk3rs146) reported 19 minutes ago

  @virginmedia @JDFantasyPop Guess what it’ll keep going down ,you get no compensation..I left after 25 years this year .

• 
  Magnolia’s Art (@Magnoli23215778) reported 19 minutes ago

  @CheekyVic @virginmedia 100% agreed. Every fecking month I have an engineer coming. I’ve to do a whole rigmarole to turn my tv on @Virginmedia. I need to get rid. £92 a month I pay for crap!!!

• 
  Tony Payne (Main Account) (@Poddys_bu1) reported 20 minutes ago

  @CheekyVic @virginmedia It's almost impossible to get through to an English call centre, the Indians never have a clue what we actually want. Moved on now and our local provider, Toob is really good.

• 
  Jenny Do Nascimento (@jdonascimento) reported 21 minutes ago

  @virginmedia I moved house on August 28th and Virgin has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. #Sutton #England #SOS