Virgin Media outages and service status in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Cardiff, including 4 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 17, 7:04 AM GMT+1.
- Internet (46%)
- TV (36%)
- Wi-fi (10%)
- Total Blackout (7%)
- E-mail (1%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF5 , CF11 , CF3 and CF23 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 9 hours ago |
|
Cardiff
|
Internet | 18 hours ago |
|
Cardiff
|
Internet | 20 hours ago |
|
Newport
|
Internet | 21 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 2 days ago |
Nearby cities with recent reports
8 recent signals
7 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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๐๐ข๐ฎ๐ฆ๐ด ๐๐ข๐ณ๐ต๐ช๐ฏ (@JamesMartin02) reported from Pontypridd, Wales@virginmedia Iโm trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, heโs 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying ยฃ40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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mz f Drennan (@mz_drennan) reported from Cathays, Wales@virginmedia you ,mean the awful service you usually provide is even worse,,
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Steve George๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@George66Steve) reported from Cathays, Wales@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, Iโve rang 5 times since to check as heard nothing- each time was told โwithin 48hrsโ. Move out next Friday, what am I supposed to do????
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged ยฃ25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Tim Burns (@TimmyGrunt) reported from Cardiff, WalesAnyone suffering internet outage from @virginmedia ??
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This is Carl๐ณ๏ธโ๐๐บ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying ยฃ32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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LK (@LaurenKetchley) reported from Cardiff, Wales@virginmedia @garyketchley Yes was told a manager would call us and it never happened โฆ
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Ling (@NigelLing641626) reported@virginmedia Any update to when the @virginmedia channels are going to work, I was told earlier today by the Virgin media customer service that it will be guaranteed to up and running by 6 pm this evening- but still No Tv ?????????????????
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Edna Krabapple ๐ (@EdnaKrabapple1) reportedAnyone else having issues with 'channels not authorised' on @virginmedia? During the week, we couldn't get BBC1 for that reason but now it's other BBC channels.
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JoShine06 (@JShine06) reportedWhy can't you speak to an actual human being from @virginmedia ? They were meant to call my mum back weeks ago and they never bothered.
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Andy W (@AndrewW12290183) reported@virginmedia 9 online applications 2 customer services call. I was assured an engineer would collect my Virgin equipment yesterday. Yep no call and they never turned up. I am beginning to think this is a scam from Virgin to charge me ยฃ90. I need to contact Trading Standards
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Richard (@RHawkins05) reported@virginmedia it's now getting beyond a joke, 3 days now without TV, and when you call all you get is "our engineers are working on the issue". Not good enough service
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M E B ๐ ๐ (@mrsmosieposie) reported@virginmedia very frustrating trying to claim my Refer a friend reward Several attempts but keeps saying password not valid and account number not valid when I have entered them both correctly. Expires tomorrow! Help please.
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Dollynoocat (@dollynoocat) reported@virginmedia going to message @MartinSLewis to see if he can highlight the standards of service you allegedly provide.
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Daniel Clein ๐ถ๏ธ๐ธ๐๐ช๐บ (@cleinofficial) reportedToday's burning question: what is the worst broadband supplier in the UK, and why is it Virgin Media?
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Dollynoocat (@dollynoocat) reported@virginmedia yes did that yesterday when BBC1 wasn't working. The usual 20 minutes to reconnect and today my internet went down for 6 hours. Superb service (not) 34 years a customer and phoning Sky tomorrow !!
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... (@GrantRfc89) reported@ArmchairAdml Just give notice or switch to a different provider. I had similar with Virgin media recently and literally had to have my wife try and open a new account at the address before I got a deal comparable to the new customer one.