Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

City	Problem Type	Report Time
Cardiff	Internet	15 hours ago
Cardiff	Internet	1 day ago
Newport	TV	1 day ago
Barry	TV	1 day ago
Cardiff	TV	2 days ago
Newport	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  stadiamap 🏟️ (@StadiaMap) reported 12 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 15 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported 19 minutes ago from Barry, Wales

  Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 21 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Lee Smith 🌻 (@djleekee) reported 21 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Behnaz (@behnazakhgar) reported 26 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 29 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Tim Burns (@TimmyGrunt) reported 34 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Ed Morris (@edmorrispt) reported 34 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 41 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  andy lanyon (@andylance1977) reported 43 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Jordan (@welshcuriosity) reported 45 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Michelle (@msb1302) reported 49 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 49 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Joshua Watson (@josh_wats09123) reported 50 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Right Direction (@BackOnTrack__) reported 51 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 52 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  Benjamin Hartrey (@benj8min) reported 56 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Benjamin Hartrey (@benj8min) reported 58 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Ariane (@MissAzzaB) reported 58 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samuel Williams (@SamuelWill64467) reported 3 minutes ago

  @DanAaronTaylor @virginmedia I had this issue and MEGANCODE took care of it.

• 
  Onyourbikeson (@MableandMeUK) reported 5 minutes ago

  @virginmedia your O2 account integration is through worst ever. All I want to do is check my O2 bundle and I'm stuck in a never ending loop of being asked to link my accounts. Been crap for so long.

• 
  Bill (@NewGolfer1414) reported 6 minutes ago

  @virginmedia is an absolute joke of a company, been on hold 3 times for over 15mins for them just to hang up! Cancelling that direct debit then, *****!!!

• 
  South Coast Commuter (@CS_Hants) reported 7 minutes ago

  Well, turns out @skytv are just as useless as @virginmedia. Installed broadband today, forgot to sort out TV and Virgin TV doesnt work with Sky fibre. Now have no telly until they find an install date. Why is this so complicated, why are these firms allowed to be so poor @Ofcom

• 
  * Vicky * (@vickypost29) reported 8 minutes ago

  @virginmedia Itv is still not working....

• 
  Paul (@Santaxmas) reported 19 minutes ago

  Is virgin media tv still down?

• 
  Orla "You're not a sucker to have integrity" (@Orlaaus) reported 19 minutes ago

  @TadhgHickey worst day for Virgin Media TV service to go down!

• 
  Andrew Harding (@AndrewNuttah) reported 20 minutes ago

  @virginmedia Is PBS off air permanently or just part of the ongoing issues?

• 
  Sue (@bob7bob) reported 20 minutes ago

  @virginmedia What has happened to the community pages on your site? Your email system has lost folders and keeps moving emails. The community pages are the only place where people actually help. Thanks.

• 
  Sarah (@sarahdaxsarah) reported 28 minutes ago

  @virginmedia been on hold to Customer Services for an hour, no TV signal all day, appalling service !!