Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Porth, Cardiff, Pontypridd, Barry, Weston-super-Mare, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Wi-fi | |
| Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan
(@Megan22082484) reported
@virginmedia Thank you for replying at this point I don’t know! I have had no internet since 1pm Monday and on my 8 phone calls to you since then I have been told different things! One call it’s a isolated issue we have then the next it’s areas outage!
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J-Bear🌹🦋⚫
(@RosieJess13) reported
@virginmedia Sale for everyone else. But for someone already a customer with you, we get an email telling us of a price hike? Interesting... but don't worry, the moment I can get out of this contract, I'll be making my way back to @skytv who we never once had an issue with in 5 years.
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Megan
(@Megan22082484) reported
@virginmedia We have had a call with a someone from a tech support team who said we will send you and router and cables. We only got the router and no cables and the router doesn’t work!! I now have to wait till next Wednesday for a engineer!
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Jon
(@Jonboy19821982) reported
@virginmedia employing the 'keep them on hold' tactic when a customer is trying to cancel their contract. Hour and a half so far. What is it £70 for new customers and £145 for existing? Plenty of competitors out there. Dooesnt seem like the best business to me.
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james
(@james43885678) reported
@virginmedia @virginmedia i have been awaiting a callback from a manger for months , a callback regarding my formal complaint for over 8 weeks. i have had no tivo services from before christmas, wasted 20hours of my life trying to speak to you. i had no internet for 2 weeks and a pixelated tv
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Jeremy B
(@Jerbla) reported
@virginmedia Yes does not help me meet mine or my children’s deadlines!
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Paul Smith
(@dreamendstate) reported
heads up, @bt_uk isn’t doing any fibre installations during lockdown but forgetting to tell customers. I’m leaving @virginmedia because of terrible customer service, so not a great start. 😬
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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Abel 💾
(@AbelInUK) reported
@virginmedia But the prices are automatically risen after finishing the contract anyway, then when trying to renew, with the counteroffer, you never keep the same price, it’s always more than before...
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Darren O'Rourke
(@_thinkrandom) reported
@DavidFe94748244 @chrishallrides @virginmedia Some may say it's a cartel! Of it wasn't for the internet I would not be with sky - once I'm out of contract I will be looking for a ISP service only.