Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

City	Problem Type	Report Time
Cardiff	Internet	9 hours ago
Cardiff	Internet	1 day ago
Newport	TV	1 day ago
Barry	TV	1 day ago
Cardiff	TV	1 day ago
Newport	TV	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

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  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 1 minute ago from Cardiff, Wales

  @virginmedia awful customer service

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  Fred Jones (@fredljones_) reported 13 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

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  Rob Weaver (@welsh1lad) reported 14 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

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  Lee Smith 🌻 (@djleekee) reported 17 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

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  Joshua Watson (@josh_wats09123) reported 24 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

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  rose allen (@roseall87907765) reported 31 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

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  Darren Coomber (@Dazc090861) reported 35 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  andy lanyon (@andylance1977) reported 36 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

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  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 38 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

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  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 39 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

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  Noga Fett (@darth_noga) reported 44 minutes ago from Barry, Wales

  Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

• 
  Samantha (@Samanth82113398) reported 46 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

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  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 47 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

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  Sam Sims (@mantha_1976) reported 47 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

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  Steve Mowat (@SteveMowat4) reported 48 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

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  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 48 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

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  andy lanyon (@andylance1977) reported 53 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

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  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 55 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Right Direction (@BackOnTrack__) reported 58 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Right Direction (@BackOnTrack__) reported 59 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John B (@JohnBar72896911) reported 10 minutes ago

  @ian_Leeds_UK @LouiseTregidgo @virginmedia Mine is not fixed! 24-48 hours they said, if so I miss the football, which I pay extra for. Im aware bigger issues but doesnt mean people cant expect updates hours after an issue occured.

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  Gillian Carrick (@gillian_carrick) reported 11 minutes ago

  @virginmedia Are people still having problems this evening. My 95 year old mam still has no TV?

• 
  Samuel Williams (@SamuelWill64467) reported 11 minutes ago

  @DanAaronTaylor @virginmedia I had this issue and MEGANCODE took care of it.

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  Michael Portal (@Mortalportal01) reported 14 minutes ago

  @virginmedia Can you please explain.. when you set up a new c9ntract with VM you end up having a contract with 02 as well, never asked for or agreed to. And now im struggling to get them to cancel the 02 contract as 02 have incorrect email address and never received a sim card?

• 
  Dean (@DSB4454) reported 16 minutes ago

  @virginmedia My Tv service is still down Pe7 area. Every week we have issues with distorted and pixellated channels. What the hell is wrong with you people. No apology ever given. The service is a disgrace.Been with you for 12+ years. Contract up in July and then you can go to hell

• 
  Shorty (@ClassicSoulDJ) reported 16 minutes ago

  @virginmedia Put the phone down after one hour on hold - why is @virginmedia not brought to account in their terrible customer services and they still put pricing up - to pay for what - it’s certainly not investing in CS

• 
  Mark Burgess (@markburgess1984) reported 17 minutes ago

  @virginmedia are we getting compensation for it being down all day

• 
  Marttech Solutions (@MarttechSol) reported 20 minutes ago

  The Virgin Media Service Status page is also experiencing issues. Virgin Media’s current ETA on getting the TV issues fixed is 10:05am tomorrow.

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  Neil (@NeilOMahoney3) reported 21 minutes ago

  @AW4Eva123456 @virginmedia yeah I have the same problem with ITV

• 
  Andrew Harding (@AndrewNuttah) reported 23 minutes ago

  @virginmedia Is PBS off air permanently or just part of the ongoing issues?