Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Newport, Weston-super-Mare, Barry, Caerphilly and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
Anyone else in Roath, Cardiff having broadband connectivity issues with @virginmedia #CF24
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🏴🇮🇪EricPullhard🇬🇧🏴
(@Ericpullhard) reported
from
Cardiff, Wales
@virginmedia It wasn’t my mobile service that was suspended it was my virgin media broadband that was suspended for £12
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
Getting really annoyed with bad internet service with @virginmedia we pay for the top package yet still not able to connect today! Upgrade of hub is in need of i think as I’ve heard lots of bad reviews on the one we have
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
Anyone else in Roath, Cardiff having broadband connectivity issues with @virginmedia #CF24 #Cardiff
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Annie 👱🏻♀️👣😻🏴
(@anniefeeter) reported
from
Penarth, Wales
How lovely to receive a @virginmedia bill with a totally unexpected 20% price increase. No letter, no email, no warning - and no help on the phone! This now makes a total 50% increase in two years ... next job is switch provider 🤨
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I’m on the phone as I have problem with the WIFI and the manager in the call centre is screaming at your call centre staff. Really, really incorporate. Disgusting.
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Eric Arthur Blair
(@EricArthurBlai4) reported
from
Weston-super-Mare, England
.@SkyHelpTeam was due to have Sky broadband fitted on Feb 1st ... it is now March 25th & I just get fobbed off with you blaming @WeAreOpenreach If only @virginmedia coverd my postcode I wouldn’t have this problem ..
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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kate dixon
(@Lil_Dix1984) reported
from
Victoria, Wales
@virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia Engineer has just left. We’re up to 200Mbps now. Still want compensating for no service for Thur & Fri though!
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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B E L L E
(@tat2belle86) reported
from
Cardiff, Wales
@virginmedia HELP! our WiFi is awful 😫
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
@virginmedia please sort out your fiber broadband! I have only been with you since the end of Dec & have had nothing but problems, I work from home but sometimes have to go to the local @CostaCoffee to use theirs to save me & be able to do my job just because yours is so unstable
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Paul Middleton
(@pimlights) reported
from
Newport, Wales
@virginmedia crawling to a halt again. Yesterday evening very slow - 1.5Mb download. Now so low that can’t login to any online services or run Speedtest - latency too low. Virgin Media app says “good service”, but the Help Desk admits it is not going to be fixed until 29th Mar!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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QT
(@QuebecTango) reported
@THAT_Jane I once had a Christmas tree up in my lounge for 18 months. I only took it down so that I didn't have to explain it to the Virgin Media engineer in June. I don't have a tree any more as Gregory would destroy it.
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Stu
(@_deja_stu) reported
@stevelonie @virginmedia Yeah I hung up after 45 mins on account of going mad. Tried ringing back and going down the cancel route and got a message to expect waiting times of over an hour!
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Sir P McGee
(@MrMacG) reported
@virginmedia Cancel John
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Bethan Blake
(@BethanBlake) reported
Any known issues with @virginmedia wifi in the TS16 area? Having a nightmare, no WiFi all day, tried everything it says on the site to do and my daughter needs to use Teams for homeschooling and she’s having to use the data on my phone.
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Olredsfan
(@Olredsfan2) reported
@virginmedia That’s of absolutely no use whatsoever . It send me back on line to your website which does not fix the problem ( I believe its the Gen 3 Hub ! ) and you are sending me back to where I started this is beyond belief .
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Sir P McGee
(@MrMacG) reported
@virginmedia Cancel cancel cancel cancel 😠😡😠😡
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nimo1
(@johnwickyebs) reported
@virginmedia Spoke to someone on phone who helped had internet for 5 mins now not working again. I reseted boosters like he said. Still in same position
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Saints FC
(@SaintsF47872352) reported
@virginmedia has the PO area got a problem no internet at the moment ???
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Matt Nuttall
(@MattNuttall1989) reported
@virginmedia - Trying to return the equipment after 2 months of receiving a terrible (Non existent) service. Surprisingly, all of it does not fit in the bag you sent me. So the question is, what do you not want? The Media box, Wifi Router, or the cables?
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Sean Boonham
(@theshank11) reported
@virginmedia I’ve had internet speed problems since renewing my contract 6 months ago I’ve tried calling no response constantly on hold you are uncontactable ! If I stop paying my bill you will be in touch then ! Worst customer service out there.. Still on hold 45 minutes plus !