Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF11, CF5 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Pontypridd, Cardiff, Caerphilly, Porth, Barry, Weston-super-Mare, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia That's not going to help me reset my password.
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia Cancel the contract and go to Sky
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
from
Cardiff, Wales
@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Mark Smith
(@markccfc70) reported
from
Cwmbran Central, Wales
Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ⒼⒶⓊⓇⒶⓋ
(@gauravsohoni) reported
@virginmedia @virginmedia They pushed it back and din't turn up on the 2nd at all. Arranged an appt for today, tech said he was expecting the new cabling which hasn't been put in. I am on M100 and the today's patch up work atm is giving 8 Mbps with intermittent BB service.
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cookii3s
(@cookii3szs) reported
@virginmedia finally got through to some one have five and half hours only to have them put the phone down on me
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bigballskev
(@bigballskev1) reported
@virginmedia no your not im still on the chat service been here for 3 day s your college s are just sending me round in circles , im not joking you just offered to upgrade me to get better speeds your providing me with 1mbs lol lol lol lol lol lol lol it s a sick joke
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Matt Blair twitch.tv/mattblairuk
(@themattblair) reported
@virginmedia Totally screwed over today. Was sold your service on the PROMISE that we would be set up today. Apparently you don’t have enough stock. We work from home. We can’t be without. Waiting for a call back to find out when you can solve the problem. Waiting since 11:30am.
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john mccreadie
(@johnmccreadie32) reported
@virginmedia Yes I did i needed to get another WiFi booster as only one was sent I was told I was entitled to them with the current package I have but now its costing me a extra £2 a month then had a cheek to try and charge me delivery the service just keeps getting better
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David
(@stupidflysAL2) reported
@virginmedia Have spent the past 3 hours 22 minutes and 02 seconds (and counting) on VM looing for support. Have been through three seperate call takers and still not any further on. I dpend on this internet when working from home feel incredibly let down by VM.
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Tom Kennedy
(@Standard_Tom) reported
@virginmedia can someone please tell me what is happening to my very broken very expensive internet and why you think it's ok to put someone on hold for 57mins before hanging up on them?
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Trudy - aka Mrs G
(@TrudyUnoWho) reported
@virginmedia your remote control app has updated and has now stopped working properly. Your guidance has been followed but not resolved the issue. If you look at the app comments it’s not just me. Not good advertising for a tech firm!!
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Trudy - aka Mrs G
(@TrudyUnoWho) reported
@virginmedia your website is nigh on impossible to make complaints. I was cut off twice after 40 minutes each today on the phone. Afternoon wasted listening to trungalung. And still no resolution!
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M****T
(@Sko0lyard) reported
@MIkey_smith13 @virginmedia I’ll be switching I think had enough of their rubbish service