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Virgin Media Outage Report in Cardiff, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 , CF5 and CF11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Newport, Cardiff, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

CityProblem TypeReport Time
Weston-super-Mare Internet 3 hours ago
Newport Internet 8 hours ago
Cardiff E-mail 1 day ago
Cardiff Total Blackout 1 day ago
Cardiff Internet 1 day ago
Cardiff Wi-fi 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • juliewells77
    Julie Wells (@juliewells77) reported from Cardiff, Wales

    @virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬

  • Tamsininnit
    Sarah Tamsin (@Tamsininnit) reported from Pontypridd, Wales

    What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡

  • iainmspillane
    anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported from Grangetown Community, Wales

    @virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.

  • Byron69768507
    Byron (@Byron69768507) reported from Pontypridd, Wales

    @virginmedia Crap day and yet again crap broadband

  • dae_1989
    Drew Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@dae_1989) reported from Pontypridd, Wales

    Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.

  • KenDaniels9
    Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do

  • KenDaniels9
    Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails

  • knazzer
    🌈Knazzer (@knazzer) reported from Cardiff, Wales

    @virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭

  • leynon24
    Liam Eynon (@leynon24) reported from Cardiff, Wales

    @virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?

  • Jordanmac95
    Jordan McDonnell (@Jordanmac95) reported from Cardiff, Wales

    @virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.

  • KenDaniels9
    Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one

  • KenDaniels9
    Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider

  • karen16464933
    karen (@karen16464933) reported from Cardiff, Wales

    @channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss

  • tomgriffiths88
    Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales

    @virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!

  • official_danpip
    Dan Pip (@official_danpip) reported from Barry, Wales

    Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄

  • jonny_ex9
    Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Can you just fix my internet please? @virginmedia I really can’t be arsed with this today

  • smoph_star
    Sophie Simmonds (@smoph_star) reported from Cardiff, Wales

    Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @virginmedia how can I get in contact with customer services?

  • huwtroberts
    Huw Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@huwtroberts) reported from Cardiff, Wales

    @virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.

  • AshDowney1
    Ash Downey (@AshDowney1) reported from Cardiff, Wales

    @CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • astronomer1971
    Burning Astronomers (@astronomer1971) reported

    @virginmedia Your service checker is also either down or collapsing under the volume of other customers trying to reach you. What’s happening and when will it be fixed?

  • OEW_Creations
    One Eyed Woody (@OEW_Creations) reported

    @virginmedia Down again

  • Levievans01
    Dragonzey (@Levievans01) reported

    @virginmedia Your service is down again ! This much of inconsistency is pathetic and will be moving onto a much better provider in the future

  • ukrus64
    R.Ussell (@ukrus64) reported

    @virginmedia Broadband down in the Orpington area... And your website / service status appears uncontactable...??

  • hirenp92
    Hiren Patel (@hirenp92) reported

    @virginmedia Bruv, sort it out, Internet down in NN3.

  • MrMikeStanton
    Mike Stanton (@MrMikeStanton) reported

    I see @virginmedia is down again ffs... Im not paying the new hiked prices good bye virgin

  • TheExploited0ne
    Dean01966 (@TheExploited0ne) reported

    @virginmedia It's also down for me yet again, price increase and even poorer service from virgin

  • GarethCox16
    coxy (@GarethCox16) reported

    @virginmedia just called to cancel my contract and convieniantly got cut off from the advisor now i apparently your too busy for me to even connect. Just another reason i want out!!!

  • wesinel
    DoefCakes (@wesinel) reported

    @virginmedia Internet down in Bedfordshire. Went off at around 16:32

  • jackjt8
    Jack Peters (@jackjt8) reported

    @virginmedia Are you aware it's gone down again? Because the internet has. Can't even access the service status page as it's down for maintenance lol