Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF11 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Porth, Cardiff, Newport, Pontypridd, Caerphilly, Barry, Weston-super-Mare, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
-
𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
-
Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
-
🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
-
Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
-
Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
-
Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
-
LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
-
ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
-
Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
-
Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tyie
(@TyieDesign) reported
@virginmedia I want to report a full outage of service in NG11 0HE. No internet for over 30mins now. Landline says "check phone line" and my virgin TV service is down too.
-
John Gibson
(@JohnGib49909576) reported
@virginmedia Why chap my door and offer a service you cant deliver or update on the failed delivery. Absolute Joke.
-
Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
-
🤔
(@ZoeGlen) reported
@virginmedia We have. They just read from a script and didn't understand the issue even though we have said. And spent hours on the phone.
-
John Patterson
(@MrJ_Patto) reported
@virginmedia @O2 Ok so why are you trying to charge me £48 late payment fees for an account that's never been in my name from 3 years ago ? Stay connected
-
Richard Kendall
(@richardkendall) reported
Having mixed customer service from @virginmedia support team, they don't seem to know if exterior connection has been done, even though it has - we just want some Wi-Fi back
-
Tyie
(@TyieDesign) reported
@virginmedia I have called that number three times (you really need a check all option) to check all three services. All say no known issues, yet here I am still without service on all of them. I was using the internet up until 3.45pm when it completely died. I have rebooted hub three times.
-
Miss Speed
(@MissSpeedPE) reported
@virginmedia Been a customer for five years, ridiculous you will not allow us to temporarily pause our account for one month while we wait for our new house to be completed? Customer services saying no not possible. Why?? Do you want to lose a customer?
-
Riccardo Del Bello
(@RickDelBello) reported
@virginmedia @O2 How about providing a phone service that doesn't make you waste minutes with pointless messages to speak to a human being and having actually decent people that won't hang the phone in your face when you call for help???
-
Alex Romeo
(@AlexRomeo) reported
@virginmedia If you read back through all my replies, you’d see that I’ve tried that several times and the complaint doesn’t register - it’s obviously a bug on the page. As soon as you press submit, it gives you *** as a ref number and then says “there is no complaint to track” or something.