Virgin Media outages and service status in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
- Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 31, 10:18 AM GMT+1.
- Internet (48%)
- TV (33%)
- Wi-fi (11%)
- Total Blackout (5%)
- E-mail (3%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF11 , CF5 , CF3 , CF23 , CF15 and CF10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, Barry, Weston-super-Mare, and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 23 hours ago |
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Internet | 2 days ago |
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Wi-fi | 3 days ago |
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TV | 3 days ago |
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Total Blackout | 4 days ago |
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Internet | 4 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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Steve George๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@George66Steve) reported from Cathays, Wales@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why canโt you pick up the phone?
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia Your company is awful. Iโve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
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stadiamap ๐๏ธ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Paul Ivins ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ โ ๐๐ณ๏ธโ๐ ๐ณ๏ธโโง๏ธ ๐ช๐บ (@ivinsp) reported from Cardiff, Wales@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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rose allen (@roseall87907765) reported from Cathays, Wales@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Paul ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@paulo1927) reported from Cardiff, Wales@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Stuart Ropke (@stuart_chc) reported from Cardiff, Wales@eggynewydd @virginmedia Dismally slow. Yes.
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you โimprovedโ it.
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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๐๐ข๐ฎ๐ฆ๐ด ๐๐ข๐ณ๐ต๐ช๐ฏ (@JamesMartin02) reported from Pontypridd, Wales@virginmedia Iโm trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean ๐๐ (@SeanSmi59697180) reported@OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.
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๐ธ ๐ Teresa Cooper (@Teresacooper) reported@virginmedia Virgin media are screwing their customers over. There is no way an engineer takes this many days to fix a large outage. Many disabled customers are put in danger bc their equipment & emergency equipment use Virgin. They charge a lot of money for a terrible service.
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spidella's kitkat๐ซ || exams (@kkitkat_exe) reported@OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker
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Urban Groove (@Urban__Groove) reported@virginmedia How dare you give your crap partners O2 @O2 permission to set up a direct debit in my account without my permission? ๐ก Next time you pull a stunt like that i will end my contract immediately and go else where, You thieving B******* ๐ก
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๐ดโโ๏ธ๐ดโโ๏ธ Jenny ๐ดโโ๏ธ๐ดโโ๏ธ (@jen_moxon) reportedThe crap I've heard about Virgin Media. I wouldn't go near them
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Sufyaan (@Scintilla_A7) reported@virginmedia internet been down since yesterday and youโre so incompetent that you canโt fix the WiFi until the 1st of June? This is ridiculous
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john campbell (@John_M_Campbell) reported@virginmedia any idea why you cancelled my subscription last night at midnight when I renewed my contract a fortnight ago? Terrible service here, get it sorted!
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Kyle (@daddytoatribe) reported@virginmedia If you can offer a deal to a new customer you should be able to offer the same deal for existing customers. This is why your retention rate is diabolical because the introductory offers expire and the new offer is 300% more than what they was paying. Should be illegal
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Jim_Bo (@burchett84) reported@virginmedia Hi, can someone please help regarding a bill please
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Terry McCann (@hit_him_terry) reportedFor a service they failed to provide, @virginmedia isn't that fraudulent under consumer protection laws?