Virgin Media outages and service status in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Total Blackout, Internet, and Wi-fi.
- The most recent signal from this area was received Jul 26, 12:43 PM GMT+1.
- Total Blackout (46%)
- Internet (28%)
- Wi-fi (18%)
- TV (5%)
- E-mail (3%)
The latest reports from users having issues in Cardiff come from postal codes CF24 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 27: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Weston-super-Mare, and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
TV | 19 hours ago |
|
Cardiff
|
Wi-fi | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Pontypridd
|
3 days ago | |
|
Cardiff
|
Total Blackout | 4 days ago |
|
Cardiff
|
Internet | 5 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Stuart Ropke (@stuart_chc) reported from Cardiff, Wales@eggynewydd @virginmedia Dismally slow. Yes.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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andy lanyon (@andylance1977) reported from Newport, WalesProperly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Joshua Watson (@josh_wats09123) reported from Barry, Wales@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
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Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, WalesHello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, WalesHi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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ROMEROISACUTI (@ROMEROISACUTI) reported from Barry, Wales@virginmedia wifi has gone down in CF62 area of Barry.
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Jonny Ex 🏴 🇬🇷 (@jonny_ex9) reported from Cathays, WalesImagine my shock that @virginmedia is down AGAIN. Please fix it
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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rose allen (@roseall87907765) reported from Cathays, Wales@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil 🏴 (@GeordieNeilo) reported@virginmedia YOUR SERVICE IS ******* ****!!!!!
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Kakistocracysucks (@AR59446899) reported@Rugby_Scoop @virginmedia Agreed, as a Bok supporter,when we crunched them half to death last November they started to call for scrumming laws to be changed,good to see that the ABs are back,looking forward to a tough series now…just get rid of that **** Ben Smith he’s giving AB rugby a bad name.
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Jags Arthurson (@JagsArthurson) reportedWARNING I've had the dreadful new @virginmedia 360 box imposed on me (Virgin updated box without my consent and wiped all my recordings) With the old (36) box, to go to an alphabetical list of recordings was ONE button press With the 360 box it's FOURTEEN!!! Truly awful
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¯\_(ツ)_/¯ (@WraggyTheGamer) reported@virginmedia reliability has dramatically dropped recently. In the 8 years of being with them we have never had any outages at all, However, the last 3 month, it's pretty much going down every single day I think I need to look at other internet providers
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Oscar (@OsCraven) reported@virginmedia can you improve your customer app experience? Your app is broken and your *** clearly aren't using it to see how broken it is. 1. App refreshes when swapping apps to get your requested information disconnecting Comms with a human with no ability to return 2. Unable to lodge a complaint within app 3. 2 plus hour waiting times on phone 4. Showing incorrect information about my contract (says it's ended, but it definitely hasn't) I've been without WiFi for 3 days and once again I'm stuck having to reach out on twitter to be heard.
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🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported@virginmedia - They need to talk to someone about my account options. They will call me back "later". - They hang up while I am pleading with them to stay on the line.
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🇮🇪MartinMurphy72 (@MartinMurphy72) reported@daphmc_ @Rugby_Scoop @virginmedia Not at all 2023 is in the past We have never won a QF so the last QF won’t leave any lasting impression…
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krono aka a dogtor in 2 years (@octoexp490) reported@DeviateDefiant @virginmedia @MoneySupermkt Telecom contracts in this country don't make any sense to me. Anywhere else in the world, the more loyal you are to the operator, the better deals they give you to keep you as a customer.
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Steve Wright (@SWright1steve) reported@GrahamCompton @MartinSLewis @ao Reminds me of the 6 months I spent trying to cancel Virgin Media. Sky are almost as bad.
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Maureen (@lifeisnuts123) reported@trapdoor456 @virginmedia Been with 4 providers so far inc Virgin and all been terrible when it comes to sorting problems. Pot luck I think. Can't wait to get away from the one I'm with now when the contract runs out.