Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF5 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Wi-fi | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Woza
(@WMalpass) reported
@virginmedia John, happy to have a webchat but this is only one issue we have had and still not resolved.
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Shaun Jackson
(@jackoncc1701) reported
@virginmedia So order placed watch included & charge, not sent, advised it would follow in 28 days, then not being sent, being called a liar, advised complaint legitimate then closed, advised I’m being charged for Watch that has not & will not be sent, damn straight going to @financialombuds
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Angie Spoto 🔮
(@Angie_Spoto) reported
@virginmedia It would be helpful to get an accurate estimate so we can plan ahead, instead of getting uninformative updates AFTER we were told the fix was supposed to be complete. How can we be confident we'll have Internet before the work week?
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William Anderson
(@willanderson93) reported
@virginmedia @LutzSchueler perhaps you can help help out here? I'm sure 6 broken promises isn't how virgin wants to operate. Can you please just get me a call back for the 7th time asking. Your WhatsApp team have my case.
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Phil 🏳️🌈
(@HeyItsOst) reported
@virginmedia Service checker advised no issues. Done pin hole and reboot. Couldn't find a number to call so raised a complaint on my account.
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Jean Jacques Smoothie
(@jjsmoothie) reported
@virginmedia Please I beg you give me an email contact so I don't have to waste anymore time on the phone and can explain my problem!!
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Steaphan Cùbair
(@SCubair) reported
@Angie_Spoto @virginmedia You ain't the same affected area I am. No one is able to tell when service will be restored. But according to Virgin there's no breach of contractual obligations...
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Ihatewestwood
(@ihatewestwood) reported
@virginmedia No, I needed my user name and password which is the issue.
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Russ Taylor
(@RussTaylor83) reported
@virginmedia Incomming connection is continually unstable. Goes between 1MBPS to 40MBPS to 10 MBPS constantly…
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William Anderson
(@willanderson93) reported
@virginmedia @LutzSchueler , you see what I'm dealing with?! Please wade in here before your Twitter team tell me to phone you after they have broken 6 call back promises to me over the course of a few weeks. You do run a telephony company don't you?! 🤔