Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontyclun, Newport, Caerphilly, Pontypridd, Porth, Barry, Weston-super-Mare, and Tonypandy.

City	Problem Type	Report Time
Cardiff	Internet	5 hours ago
Pontyclun	Wi-fi	13 hours ago
Newport	Internet	16 hours ago
Newport	Internet	16 hours ago
Cardiff	E-mail	2 days ago
Caerphilly	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Sam Tempest (@SATempest) reported 2 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Peter Gillibrand (@GillibrandPeter) reported 6 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Sam Tempest (@SATempest) reported 14 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Benjamin Hartrey (@benj8min) reported 15 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Darren Coomber (@Dazc090861) reported 15 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 15 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Paul Burnell (@Paulyb65) reported 19 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 24 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Rob Downer (@NobbyD27) reported 33 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Charl Balcombe (@CharlBalcombe) reported 35 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Right Direction (@BackOnTrack__) reported 36 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  lee williams (@thelee_x_w) reported 37 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  Ryan Davenport (@Welsh_Saint14) reported 40 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 40 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Joshua Watson (@josh_wats09123) reported 47 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported 48 minutes ago from Barry, Wales

  Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

• 
  Darren Coomber (@Dazc090861) reported 51 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Right Direction (@BackOnTrack__) reported 51 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  lee williams (@thelee_x_w) reported 51 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Right Direction (@BackOnTrack__) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vicky Leigh (@vickiferris) reported 5 minutes ago

  I call customer services and then told oh they do 360 boxes for existing customers but if it worked OK then the box was fine. However the email says the boz will work and look OK until it doesn't so I ask for a replacement or engineer to check it (4) @virginmedia

• 
  Mike Fuller (@ninepine) reported 9 minutes ago

  @virginmedia Apology accepted but your data is clearly bad and your systems faulty if you have to rely on assumptions not truth. Sadly symptomatic of @virginmedia - @ICOnews should investigate. When your systems also wrongly say I haven't paid my bill in full it's systemic not unusual.😡

• 
  HRCastle (@hrcastle) reported 10 minutes ago

  @virginmedia Is there an issue in the BH21 area? Been having issues all week, and impossible to actually speak to a human.

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 13 minutes ago

  @virginmedia For the last 72 hours the internet goes down around 930 and comes back up in the evening. What is going on? I have sent a DM and not getting a response

• 
  TraderPaulAI ✿ (@TraderPaulFX) reported 16 minutes ago

  @CityFibre have blanket banned anyone from having fast fibre broadband who has a Telecare device (warden alarm system). @virginmedia the only realistic alternative in my area, had me up and running within 3 days of ordering. No dramas, excellent service!

• 
  Jonathan Tyler (@jonotyler80) reported 22 minutes ago

  @virginmedia Hi im Having trouble with my Internet can you confirm there's an issue please DE75 7DH no26

• 
  Vicky Leigh (@vickiferris) reported 23 minutes ago

  @virginmedia Fingers crossed for Wednesday and Saturday and hopefully not more broken promises. @virginmedia need to send me all the transcripts because I cannot wait to go through them.

• 
  Katy ☆ﾟ.*･｡ﾟ☆ﾟ☾ .⭒˚ 🐈‍⬛🌌🌙 (@celestialdawwnn) reported 24 minutes ago

  @virginmedia broadband has been down all day in da14, when is this expected to be resolved? Thank you

• 
  DJ Chaka Finchos 🐏 (@DJChakaFinchos) reported 24 minutes ago

  So glad I screenshotted my whole chat with @virginmedia because I knew the “agent” I spoke to at would mess up my house move by the stupid questions they were asking. Cut my old house off (that I’m still in) a day early.

• 
  InquisitorMercy (@Inquisitormerci) reported 25 minutes ago

  @virginmedia Hi, We got a message on our TV that as of June our Tivo device will no longer be able to support TV We had NO warning of this prior to this message!