Virgin Media Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Newport, Weston-super-Mare, Cardiff, Barry, Caerphilly and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
TV | |
| Newport |
Internet | |
| Newport |
Internet | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
-
Brody
(@brodyanderson_) reported
from
Cardiff, Wales
@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
-
Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
-
Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
-
Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
-
🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
-
Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia And now when I call you are "currently experiencing system problems" ridiculous
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
-
Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
David Hawkins
(@superssonic) reported
@virginmedia And all this i apparently put in a complaint in December 2020 thats why they refuse to compensate me as I can now see into the future. Total joke of a company
-
David Hawkins
(@superssonic) reported
@virginmedia Well for a start the cable that was reported broken in March 2020 got to the point where instead of 10mbps it went to 0mbps as was corroded so bad. Then the engineer came laid half the cable and left saying the rest was not his problem
-
Sharon shuttlewood
(@Sharonshutt) reported
@virginmedia I have several times, that’s why I tweeted you. I was offered boosters free of charge and when I chased them up someone else said I need to pay. I already pay £100 per month to virgin media, I am not prepared to pay anymore. This service is terrible! Getting no where!
-
David Hawkins
(@superssonic) reported
@virginmedia I call and speak to a manager who said they will offer me £23 for the loss of service for over one year and there is nothing more they can do. Pathetic. I am taking up with cisas
-
hayley pierce
(@hayleyppierce) reported
@virginmedia Yes no known issues and no issues when I run the test
-
Mike Freedman
(@thewordthatcuts) reported
Finally I get a manager at @VirginMedia who says his name is Mike Massey and tells me that the 'package charge' is a price rise fee that he can't change, even though it says that it was applied on 12/3 at my request, which I never made. /10
-
Sharon shuttlewood
(@Sharonshutt) reported
@virginmedia My brother has just joined virgin media and has been given 2 boosters free of charge because of same problem I am now having! He told me you get the first 2 free!!
-
Jo Cole ♿️ FBM CFS DCD TMJ
(@FBM_Warrior) reported
So @virginmedia how do I get hold of a hub 4??! I am sick to death of my hub 3 having crap WiFi & constantly resetting itself!! We never had as many issues with the hub 2!
-
Claire/Jess
(@geordielasssie) reported
@virginmedia why does my 79 year old father get daily notifications saying that his direct debit has been cancelled & he can’t use his service? He’s called many times but it’s not being rectified - this is very stressful to him and horrendous customer service!
-
Ysf
(@_Ysffb) reported
@virginmedia Yes but you’re all useless and keep telling me to do the same ****