Virgin Media outages and service status in Cardiff, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and TV.
- The most recent signal from this area was received Sep 5, 8:52 PM GMT+1.
- Internet (77%)
- Total Blackout (12%)
- TV (8%)
- Wi-fi (4%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Ystrad Mynach, Caerphilly, Pontypridd, and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Internet | 2 days ago |
|
Cardiff
|
Total Blackout | 2 days ago |
|
Newport
|
Internet | 2 days ago |
|
Newport
|
Internet | 5 days ago |
|
Newport
|
Internet | 5 days ago |
|
Cardiff
|
Internet | 5 days ago |
Nearby cities with recent reports
5 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Paul Burnell (@Paulyb65) reported from Cardiff, Wales@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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mz f Drennan (@mz_drennan) reported from Cathays, Wales@virginmedia you ,mean the awful service you usually provide is even worse,,
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
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Jambo🏴 (@Cluchman1) reported from Treforest, WalesVirgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Jonny Ex 🏴 🇬🇷 (@jonny_ex9) reported from Cathays, WalesImagine my shock that @virginmedia is down AGAIN. Please fix it
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia That's not going to help me reset my password.
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Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
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Jonny Ex 🏴 🇬🇷 (@jonny_ex9) reported from Cardiff, WalesFix my internet please, I don’t have the minerals for this tonight @virginmedia
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Our Electric World (@O_E_W) reported@TheEvEngineer @gigaclear @MartinSLewis I used to get the same with Virgin Media when it was our only option. Simple solution is to swap and change to the cheaper deals. I got an Orbi mesh router a while back. It should help simplify our next swap as it keeps the same network name whatever company we’re with.
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Robert Grace (@Beastial_Maggot) reportedDear @virginmedia whilst trying to sign into virgin tv go,I find myself trapped in a never ending loop off misery and frustration 😫🤬
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Chris Wiper (@chris_wiper) reported@virginmedia @Bigdeano88 Hi @virginmedia I am experiencing the same issue?
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M-O-O-N (@Borgle1) reported@caz_fizz @MelJanie @virginmedia Virgin are terrible now. Since the Welsh and North East staff were laid off. The overseas workers are untrained and promise the earth but deliver nothing and cause hours of phone calls for issues that could and should be solved in 3 minutes.
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sarah (@Mears1Sarah) reported@DAZNBoxing Not working in @virginmedia
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Russell Frew (@rhfrew) reported@virginmedia The landing page is a pain in the backside. The user should be able to disable it if they want. Please issue a fix!
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. (@AlexparkerI) reported@MelJanie @virginmedia I’ve just left virgin media. Their customer service is abysmal
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Connor gower (@Connorgower3) reportedI have had issues with my broadband for the last 48 hours so far where it keeps being intermittent it's not the first time it's happened and pushing me closer to leaving @virginmedia
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Pekalton (@Pekalton) reported@ConorPDunne I agree Connor. It’s time for a complete change of direction for RTÉ. I’ve lost interest in the LLS and RoT. I get RoT brings tourism to Kerry but it’s time for a change. RTÉ is still living in the times gone past. What exactly are we paying TV licence for? Virgin Media is as bad
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Helen Bedford (@helenxbedford) reported@virginmedia Hello! I have an engineer visit booked but it’s not on the app. I’ve raised a complaint about that but my complaint isn’t on the app. I started a live chat and was asked to move it to WhatsApp’s, but didn’t receive any comms. How can I get any response from Virgin?