Virgin Media outages and service status in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Cardiff, including 4 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 18, 9:07 PM GMT+1.
- Internet (45%)
- TV (36%)
- Wi-fi (9%)
- Total Blackout (7%)
- E-mail (2%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF5 , CF11 , CF23 , CF3 and CF15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 19: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Newport, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 5 hours ago |
|
Barry
|
TV | 7 hours ago |
|
Cardiff
|
Internet | 7 hours ago |
|
Cardiff
|
10 hours ago | |
|
Cardiff
|
TV | 1 day ago |
|
Cardiff
|
Internet | 2 days ago |
Nearby cities with recent reports
9 recent signals
7 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
-
Mark (@MarkAnstee2) reported from Weston-super-Mare, England@paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.
-
Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
-
LK (@LaurenKetchley) reported from Cardiff, Wales@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
-
amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
-
Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
-
Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
-
andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
-
𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
-
Stuart Ropke (@stuart_chc) reported from Cardiff, Wales@eggynewydd @virginmedia Dismally slow. Yes.
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
-
𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
-
andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
-
Jordan (@welshcuriosity) reported from Cardiff, WalesUpgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
-
Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
-
Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
-
Gareth Thwaite (@GarethThwaite) reported from Barry, Wales@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
-
Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
-
Michelle (@msb1302) reported from Treforest, Wales@virginmedia Nope still down and isn't just me in the area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
G (@GarthSiner) reported@Benleo @virginmedia Three do 5G Broadband WiFi. No cables needed. Quick enough and far cheaper the Virgin (I had so many problems I swore to never use them).
-
Coxy 🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻 (@StephenPie) reported@Benleo @SteveMartin_TM @virginmedia That call centre is the worst.5 calls, online chat. Got it wrong every time. Bangalore rubbish
-
Limey (@Limey31649474) reported@Benleo @virginmedia Same experience over weekend. Too much to write here but the worst I’ve been seen, incompetent beyond compare. Will be cancelling and expect them to wave the £108 they want to charge me to do so. Have a complaint raised, apparently I can’t respond to it for 8 weeks! Crap.
-
HNF1BTecNerd (@t2tecnerd) reported@Benleo @virginmedia Bens not smart …. Ben had a problem with virgin so he upgrade his contact and gave them more money …. Don’t be like Ben
-
AndyC (@ACforReformUK) reported@Benleo @virginmedia This "quality" service is endemic in the UK these days, there's no accountability, if you got £50 for every aborted attempt, you can bet they'd get it done 1st time every time. OFCOM should punish these firms with huge fines and bring in accountability, otherwise this will just go on.
-
cclinton.! (@grancake) reported@virginmedia I cannot access,any apps what is going on fault after fault every single day refunds are due or joining a new network disgusting
-
Rick (@rickta1) reported@virginmedia @Benleo Generic replies and absolutely unforgivable call centres off shores just to make that bit more money out of millions- all the while providing an awful service!!!!! Leave them like so many of us all have. Loyalty means nothing to them.
-
Some Cockney Bloke (@SomeCockney) reported@Benleo @virginmedia They are truly awful. You wait until you try cancelling your contract. Then the fun really starts.
-
Sue Metcalf. 🌈 (@suemetty) reported@virginmedia my tv and broadband aren’t working and haven’t been for 3 days now, you say you will fix it on the 20/05 but I can’t even get on the app to log it, so how do I claim? NE8 3 JP
-
Snowdawg😳 (@snowdawg2020) reported@Benleo @virginmedia Just cancel it will be easier on you