Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF5, CF23 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Weston-super-Mare |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia It says there are no known issues with my broadband
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusiness @Forbes I'd just like our service to work ...
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
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Emma Giles
(@slim3110) reported
from
Cardiff, Wales
@virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....
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Adam Gardner⚡
(@adamxgardner) reported
from
Llanyrafon, Wales
@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@virginmedia Still not working... 3 days.. wont hold my breath
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
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Naomi Haughton
(@Nogsynoos) reported
from
Tonypandy, Wales
@virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben 'AUBA' Cooper 💙
(@goonercoopz) reported
@BallzDeepXRP @virginmedia Now pushed back to 4pm !!! @virginmedia I'm very close to cancelling your pure lack of communication is terrible
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MattyXRP
(@BallzDeepXRP) reported
@virginmedia Still down in #brodetails with the time of completion gradually getting pushed further and further back. Day 2 and Christmas Eve, and we haven't heard about when this is going to get resolved. Is there any update on to what has happened and when we can get our services back?
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Ben 'AUBA' Cooper 💙
(@goonercoopz) reported
@virginmedia Internet services still down in thanet and not going to be back on by estimated 4pm, maybe if you told us what the issue is and how it's occurred people might not be so frustrated, rather than just staying silent maybe give us your customers a bit of respect.
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Thomas Charlesworth
(@rexthomc) reported
@VMO2News @O2 @virginmedia Estimated time of fix just keeps getting pushed forward every time it gets nearer. This is a terrible way to say Happy Christmas to your customers.
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Lisa Coulam
(@LisaCoulam) reported
@virginmedia any chance someone can update the issues in ct10 area, instead of just the generic crap you continue putting out, it's now saying 4 p.m, but we all know that's very unlikely, and even more unlikely to be fixed in time for Xmas, what are people supposed to do!!!
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Nathan Long
(@Nato013) reported
@virginmedia Still no service, yes it’s listed and I’ve signed up to the updates. They are constantly changing…due to be repaired at 9pm yesterday…then 2pm today then 12pm then 2pm then 1pm and now 4pm! It’s maybe the 6 or 7th time she has lost service this year!
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Mark Drayson
(@drayson_mark) reported
@virginmedia Yet again as the day goes on Virgin keep moving the return to normal service. It all started was 7:00 hrs Thursday 23 Dec, when I was told all will be back by 21.30hrs, No! so to bed Friday 24 Dec when I phoned told 10:30 hrs No, then 14:00 hrs,the latest 16:00 ???
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Gemma Robinson
(@gemmajennifer) reported
@virginmedia well done at not answering the phone and just sending people to an auto text for the complete outage on internet & TV. Suppose to be repaired, still waiting.
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Erin ⴵ
(@_erinmelizabeth) reported
@virginmedia service page won’t even let me check if the internet is down… please help
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Thomas Sturgess
(@ThomasSturgess3) reported
@virginmedia sorry but this is a joke now. Website says issue in thanet Dover area has been fixed but still no Internet!!