Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 02/17/2026 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Newport, Pontypridd, Pontyclun, Caerphilly, Ynysddu, Weston-super-Mare and Barry.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Total Blackout
United KingdomPorth Internet
United KingdomNewport Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia is there anybody in your customer services department today?

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.

  • catrin_davies1 catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • cherylockerby cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • greg_williams11 Greg Williams (@greg_williams11) reported from Barry, Wales

    @virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia Had issues this morning, but seem ok now.

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.

  • H7WEJ Jason Howe (@H7WEJ) reported from Caerphilly, Wales

    Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MacScotland4 Mac :: Scotland (@MacScotland4) reported

    @virginmedia I'd like to post back the kit you installed with super dooper gold cables bcs the 1st guy you sent was drunk I kicked him out; drilling holes & sobriety stuff. You cut me off when I was out of contract but I'm now "in contract" BCS I didn't cancel when cut off. Genius scheme

  • ArcticFox1977 ArcticFox19779 (@ArcticFox1977) reported

    @virginmedia I wish I could celebrate. Fue to no engineer to sort my 2 month issue I can't 😞

  • SJ48938715 SJ (@SJ48938715) reported

    @virginmedia I can see this has just been updated. It does not let me record loss of service without ringing - can you do this for me? No internet since 6pm!

  • KitemanX Kiteman (@KitemanX) reported

    @virginmedia @oxongardengirl A poor attitude to security like this potentially primes customers to be scammed, since originating phone numbers can be spoofed. You ought to set up two sets of security questions: one for customers to prove their ID, and one for you to prove yours if you call us.

  • KimboPercy KimHumsTeacher (@KimboPercy) reported

    @virginmedia Who knows? I got BB and phone last November. Phone line has never worked. Can’t log in online. Can never get a contact for anyone. Generally poor service.

  • hjnaps Hamers ☘️ (@hjnaps) reported

    @virginmedia I've just spoken to my grandad who said someone was up today and fixed some wires. 1. I had said that yes the wires were left in a mess from the original visit but the main issue was that the engineer had moved the phone and his personal alarm into a room where he couldn't hear

  • arthurmillar arthur millar (@arthurmillar) reported

    @virginmedia the standard of service at virgin is abismal. A customer for 30 years and I've been lied to 3times to upsell @O2 Sim in last week and had 4 different contract arrangements sent only to have services switched off since Friday 17/06 until 23/06. Please get in touch

  • HelenRParry Helen Forbes (@HelenRParry) reported

    @virginmedia Up shot is im paying more than I was 3 weeks ago, for the same service, and being charged for the solution. Have replied to the complaint ‘resolution’ and not even received acknowledgement.

  • ArcticFox1977 ArcticFox19779 (@ArcticFox1977) reported

    @virginmedia Is one of your prizes a virgin engineer to fix my 2 month issue??

  • sasparella88 Sarah Field (@sasparella88) reported

    @virginmedia how do you cancel your broadband contract when you can’t even have a conversation on the phone after 40mins on hold for the phone to be answered and put down! Terrible customer service. Dm required!