Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF10, CF15, CF14 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Newport, Pontypridd and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Rob Weaver
(@welsh1lad) reported
from
Rhoose, Wales
@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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Dave T
(@fin_father) reported
from
Weston-super-Mare, England
@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SuzyQ Sturdy
(@sturdy_sue) reported
@virginmedia They did yes , Haven’t had accounts for at least 7 years, these 2 have popped up as of 2017, have no idea of account numbers , any past accounts were closed and Ive never been informed otherwise
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BaileyBop
(@DerekBetts) reported
@virginmedia I’ve already migrated my service away from virgin but despite 2 lengthy calls to CS I still haven’t received any confirmation that it’s actually been cancelled. Could you look into my account and confirm please?
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MishWeaver
(@MishWeaver) reported
So cross. @virginmedia dont answer phone, transfer you, cut you off, put you on hold, pass you aorund depts, cut you off again. Then tell you you havent verbally cancelled your contract and send you a bill. Then! They wont cancel your contract because you have a bill outstanding!
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MishWeaver
(@MishWeaver) reported
Beyond furious. Have been trying to cancel my virgin media contract for two weeks. I have phoned, visited website, been on chat, wrote a hand written letter to the address given as the right one to write to. @virginmedia #improperpractice #outrageouscustomerdiservice
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Across the Pond🇬🇧🇺🇸
(@j0hnhill) reported
@virginmedia Just WiFi, my son has now fixed what your customer service would not help with. Thanks for the reply
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ST👀 🏴🏳️🌈
(@s711art) reported
@xjamielister @virginmedia Iv experienced some of theeeee worst customer service with Virgin in the last few months
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Phoebe Lamb
(@PhoebesLamb) reported
@virginmedia Yeh my housemate spent 30 minutes explaining the circumstances and they said there is nothing they can do. Not even a sorry to hear about the fire. Every other service have been amazing. I’m shocked
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Ricardo Motti
(@RMotti) reported
@virginmedia No solution. Service can only happen when lockdown is over — which is understandable. Charging for the service, of course, is not understandable.
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paul corrigan
(@132starman) reported
Hi all how have virgin media I have been informed today that my services are rubbish because I am out of contract and being out of contract I get a rubbish signal that's why I have my TV going into little cubes can't watch it and my wifi is useless but if I renew it will be good
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L
(@leah05733909) reported
@virginmedia Just the WiFi box. I think? Tried rebooting it but still not working.. not connecting to my phone or my iPad.