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Virgin Media

Virgin Media outages and service status in Cardiff, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 15, 11:23 AM GMT+1.
  • 44% Internet (44%)
  • 37% TV (37%)
  • 10% Wi-fi (10%)
  • 8% Total Blackout (8%)
  • 1% E-mail (1%)

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF5 , CF14 , CF11 , CF3 and CF23 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 16: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

CityProblem TypeReport Time
Cardiff Internet 15 hours ago
Cardiff Internet 1 day ago
Newport TV 1 day ago
Barry TV 1 day ago
Cardiff TV 2 days ago
Newport TV 2 days ago

Nearby cities with recent reports

Barry

8 recent signals

1 day ago
Newport

6 recent signals

1 day ago
Weston-super-Mare

2 recent signals

2 days ago
Caerphilly

2 recent signals

7 days ago
Tonypandy

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • StadiaMap
    stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales

    @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

  • SewScandalous
    Katieeeeeeeeeeeee πŸ‘» (@SewScandalous) reported from Newport, Wales

    @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! πŸ™„

  • reddevil1975
    Leanne Everest πŸ™β€ 🌈 πŸ¦„ (@reddevil1975) reported from Barry, Wales

    Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

  • cymboi
    MH πŸ΄σ §σ ’σ ·σ ¬σ ³σ ΏπŸ³οΈβ€πŸŒˆπŸ‡ͺπŸ‡Ί #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

  • djleekee
    Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales

    @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • staceyjlipowski
    Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales

    @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

  • TimmyGrunt
    Tim Burns (@TimmyGrunt) reported from Cardiff, Wales

    Anyone suffering internet outage from @virginmedia ??

  • edmorrispt
    Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

  • SewScandalous
    Katieeeeeeeeeeeee πŸ‘» (@SewScandalous) reported from Newport, Wales

    Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to πŸ™„ Absolute rubbish.

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

  • welshcuriosity
    Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • msb1302
    Michelle (@msb1302) reported from Treforest, Wales

    @virginmedia Nope still down and isn't just me in the area.

  • damianKerlin
    damian Kerlin πŸ³οΈβ€πŸŒˆ (@damianKerlin) reported from Cardiff, Wales

    @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

  • josh_wats09123
    Joshua Watson (@josh_wats09123) reported from Barry, Wales

    @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • ROMEROISACUTI
    ROMEROISACUTI (@ROMEROISACUTI) reported from Barry, Wales

    @virginmedia wifi has gone down in CF62 area of Barry.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

  • MissAzzaB
    Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SamuelWill64467
    Samuel Williams (@SamuelWill64467) reported

    @DanAaronTaylor @virginmedia I had this issue and MEGANCODE took care of it.

  • MableandMeUK
    Onyourbikeson (@MableandMeUK) reported

    @virginmedia your O2 account integration is through worst ever. All I want to do is check my O2 bundle and I'm stuck in a never ending loop of being asked to link my accounts. Been crap for so long.

  • NewGolfer1414
    Bill (@NewGolfer1414) reported

    @virginmedia is an absolute joke of a company, been on hold 3 times for over 15mins for them just to hang up! Cancelling that direct debit then, *****!!!

  • CS_Hants
    South Coast Commuter (@CS_Hants) reported

    Well, turns out @skytv are just as useless as @virginmedia. Installed broadband today, forgot to sort out TV and Virgin TV doesnt work with Sky fibre. Now have no telly until they find an install date. Why is this so complicated, why are these firms allowed to be so poor @Ofcom

  • vickypost29
    * Vicky * (@vickypost29) reported

    @virginmedia Itv is still not working....

  • Santaxmas
    Paul (@Santaxmas) reported

    Is virgin media tv still down?

  • Orlaaus
    Orla "You're not a sucker to have integrity" (@Orlaaus) reported

    @TadhgHickey worst day for Virgin Media TV service to go down!

  • AndrewNuttah
    Andrew Harding (@AndrewNuttah) reported

    @virginmedia Is PBS off air permanently or just part of the ongoing issues?

  • bob7bob
    Sue (@bob7bob) reported

    @virginmedia What has happened to the community pages on your site? Your email system has lost folders and keeps moving emails. The community pages are the only place where people actually help. Thanks.

  • sarahdaxsarah
    Sarah (@sarahdaxsarah) reported

    @virginmedia been on hold to Customer Services for an hour, no TV signal all day, appalling service !!