Virgin Media Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

City	Problem Type	Report Time
Cardiff	E-mail	8 hours ago
Cardiff	Total Blackout	9 hours ago
Cardiff	Internet	9 hours ago
Cardiff	Wi-fi	1 day ago
Cardiff	Internet	3 days ago
Newport	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  StevenNott (@StevenNott) reported 19 seconds ago from Cwmbran Central, Wales

  @chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.

• 
  Huw Llewellyn (@huwgat) reported 1 minute ago from Cardiff, Wales

  @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

• 
  Nige ⚡ (@niamunna1) reported 3 minutes ago from Newport, Wales

  @virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.

• 
  StevenNott (@StevenNott) reported 5 minutes ago from Cwmbran Central, Wales

  @chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.

• 
  Nigsy (@TheRealNigsy) reported 6 minutes ago from Newport, Wales

  @virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?

• 
  LauraT 🔶 (@emilyjane73) reported 6 minutes ago from Cardiff, Wales

  @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

• 
  Paul Hunter (@PaulHunter1969) reported 8 minutes ago from Cardiff, Wales

  @virginmedia please can you DM me? I can’t get through to the help desk.

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 13 minutes ago from Cardiff, Wales

  @virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 14 minutes ago from Victoria, Wales

  @virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!

• 
  StevenNott (@StevenNott) reported 15 minutes ago from Cwmbran Central, Wales

  @chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.

• 
  rancid insane 🤪 (@rancid_insane) reported 18 minutes ago from Newport, Wales

  @virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department

• 
  Darren Jones (@76DarrenJ) reported 19 minutes ago from Cardiff, Wales

  @virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬

• 
  Enfys Jones (@Jones1Enfys) reported 31 minutes ago from Cardiff, Wales

  @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 33 minutes ago from St. Julians, Wales

  @virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.

• 
  John Bachelor (@johnnybach175) reported 35 minutes ago from Weston-super-Mare, England

  @virginmedia That’s terrible. Are you saying Continuously for 24 hours? Because we’ve all lost over 24 hours in the last 3 days already?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported 49 minutes ago from Victoria, Wales

  @virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!

• 
  Huw Llewellyn (@huwgat) reported 49 minutes ago from Cardiff, Wales

  Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

• 
  StevenNott (@StevenNott) reported 50 minutes ago from Cwmbran Central, Wales

  @chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.

• 
  Kate Jones (@katejones_cymru) reported 50 minutes ago from Cardiff, Wales

  @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

• 
  rancid insane 🤪 (@rancid_insane) reported 50 minutes ago from Newport, Wales

  @TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Saint-Natszamin (@YoungNatsz) reported 5 minutes ago

  Horrible company @virginmedia

• 
  AHairyHamburger (@Shawncarr0286) reported 6 minutes ago

  @DayleBarron @virginmedia ******** on iv had with them over the last few months is a joke! still aint spoke to them either

• 
  Stu Brewer (@StudioBrewdio) reported 10 minutes ago

  What a time for my internet to die, mid-lesson! Apparently there’s big outage with Virgin Media, anyone else having problems? 😡🤬 @virginmedia

• 
  Michael Bell (@bellers2203) reported 11 minutes ago

  @neil_silcock @mcgreevy_declan @virginmedia I just refuse to ring them now mate and they won't be getting a penny from me until they contact me they are the worst customer service going without a doubt #virginmedia

• 
  Heeyeon Chloe Cho (@heeyoni94) reported 12 minutes ago

  @virginmedia Not sure if you got this tweet- an advisor named Sandra informed me that there's an outage in my area which has been ongoing since 11th and expected to last til 27th. Towards the end of the call I expressed my frustrations to which she responded rudely. No fault ref no. given.

• 
  Tim Dawson (@timdnottingham) reported 20 minutes ago from Leicestershire, England

  @virginmedia help! I dropped my virgin TV remote in my drunk and now it won't work! What do I need to to do to get a new one?

• 
  Jamie Dawson (@JamieDawson89) reported 22 minutes ago

  @virginmedia Just to top off the worst customer service i've ever experienced I spent an hour waiting for someone to answer the phone and booked a technician to come out today between 12-4pm and they haven't showed up, no call to say way, now on the phone to you guys and have been on hold

• 
  Mick (@quigley_mick) reported 23 minutes ago

  Is virgin media down we lad can’t get on his x box

• 
  Dean Martin (@deanmartindj) reported 24 minutes ago

  @virginmedia Your broadband service has been awful lately, paying for 500meg lucky to get 70meg, have reboot router 2/3 times per day!!

• 
  Heeyeon Chloe Cho (@heeyoni94) reported 31 minutes ago

  @virginmedia Just been on the phone to one of your advisors named Sandra who informed me that there's infact an outage in my area which has been ongoing since 11th and expected to last til 27th. Towards the end of the call I expressed my genuine frustrations to which she responded rudely;