Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

Virgin Media signals over the past 24 hours, with local activity from Cardiff, Wales and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Cardiff, Wales and nearby areas
• Service-wide baseline

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Ystrad Mynach, Caerphilly, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	9 hours ago
Cardiff	Wi-fi	5 days ago
Newport	Internet	5 days ago
Cardiff	Total Blackout	9 days ago
Cardiff	Total Blackout	10 days ago
Newport	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Rob Downer (@NobbyD27) reported 3 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  andy lanyon (@andylance1977) reported 6 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Fred Jones (@fredljones_) reported 8 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  LK (@LaurenKetchley) reported 12 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Sam Tempest (@SATempest) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  MaartenX. (@MaartenSleeckx) reported 13 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 15 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Louise Dare (@lou_dare) reported 18 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Right Direction (@BackOnTrack__) reported 20 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Gareth Thwaite (@GarethThwaite) reported 22 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  squeaks (@dodo1960) reported 23 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Ryan Davenport (@Welsh_Saint14) reported 32 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Trudi Foster (@MsWhippet1) reported 33 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 34 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Darren Coomber (@Dazc090861) reported 39 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Right Direction (@BackOnTrack__) reported 40 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Charl Balcombe (@CharlBalcombe) reported 41 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  𝗣S. (@philscully) reported 53 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Rob Weaver (@welsh1lad) reported 57 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

• 
  Benjamin Hartrey (@benj8min) reported 59 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrea Jones (@Ang_Jones72) reported 3 minutes ago

  @Graelwyn So many people have had issues with virgin media. Cancelling was a nightmare for my parents.very bad company

• 
  dharmi04 (@Dharmi04) reported 8 minutes ago

  @virginmedia my broadband seems to be down, can you check and fix ?

• 
  Khal (@khal_lfc) reported 9 minutes ago

  @Bev2810 @virginmedia I moved to YouFibre as @virginmedia was just too expensive and the service has been appalling over the last year

• 
  Helen Bailey (@helenbaileyuk) reported 16 minutes ago

  @virginmedia neither myself nor my husband have received any emails today (we have ntlworld email addresses) and even ones we've sent to ourselves from other accounts haven't come through. Is there an issue with emails?

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 17 minutes ago

  @LeilaniDowding @EE Lellani, it's not just EE, it's everyone. Even those on cable (Virgin Media) still have to have the phone plugged into the router. Seems like a good idea, until you get a power cut (which can be supported by a back-up battery, which is NOT given as standard) If the internet goes down, then so does your phone. Great if you have a mobile, but if you live in an area with a poor mobile signal, so reply on 'Wi-Fi calling' in the house, then when the internet goes down, you also have no mobile service. It's called progress!!

• 
  Stephen Maddock (@stephenm68) reported 17 minutes ago

  @alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.

• 
  Dermot Carmody (@DermotCarmody) reported 18 minutes ago

  @virginmedia hi. Your phone service and chat service are both failing after I input my account number.

• 
  Karen Barker 🐈 🔭🐝🌹🍅 (@Kiai_Kas) reported 21 minutes ago

  Why are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough

• 
  meg (@MeganJuliaaa_) reported 26 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service

• 
  Tom J Jarvis (@TomJJarvis) reported 27 minutes ago

  @virginmedia I was sold Gig2 2Gbps symmetric in June. The upload was never delivered at the contracted speed. After three separate calls got nowhere, your Faults team corrected it, then applied a £6/month surcharge for the speed I had already bought. 1/

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