Virgin Media

Virgin Media Outage Report in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF5 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 01/27/2026 05:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomNewport Wi-fi
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • jon_wakefield Jon Wakefield (@jon_wakefield) reported from Locking, England

    wow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusiness @Forbes I'd just like our service to work ...

  • sumz88 Craig Summerfield (@sumz88) reported from Cardiff, Wales

    Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice

  • RhysThomas1991 Rhys 'Trev' Thomas (@RhysThomas1991) reported from Alway, Wales

    @virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.

  • wingnut1927 Mark Letman (@wingnut1927) reported from Cardiff, Wales

    @virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.

  • K_J_Wheeler kevin wheeler (@K_J_Wheeler) reported from Cwmbran Central, Wales

    Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales

    @virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.

  • wingnut1927 Mark Letman (@wingnut1927) reported from Cardiff, Wales

    @virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.

  • MarkBowhouse Mark Bowie (@MarkBowhouse) reported from Cardiff, Wales

    @virginmedia no internet in Cardiff and your website is down 👍

  • morganlowry3 Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales

    @virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....

  • sumz88 Craig Summerfield (@sumz88) reported from Cardiff, Wales

    So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia It says there are no known issues with my broadband

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!

  • Chasmeister Chas D (@Chasmeister) reported from Cardiff, Wales

    @HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • waveyx1970 Dave (@waveyx1970) reported

    @virginmedia yet again my 350Mbps broadband is operating between 20 and 56Mbps. This is causing issues for my daughter’s on line A level lessons now. Virgin this is a joke and no one seems to care!

  • Ayresie_ Ayresie (@Ayresie_) reported

    @iambaddiee @virginmedia used a different cable, Im not gonna try fix anything now though, just gonna wait until virgin media see it so I can show proof that its actually **** lmao

  • Ebb1 Eb (@Ebb1) reported

    @Jcobleuk @virginmedia Time to vote for Virgin Media customer service. Retweet for a fair representation.

  • tiaralove_uk Jill (@tiaralove_uk) reported from Edinburgh, Scotland

    @virginmedia Been trying to cancel account for weeks, moving house very soon. Do I disconnect equipment when I leave and cancel DD! Appalling customer service, will now not be using Virgin at new house.

  • villa_sol21 James (@villa_sol21) reported

    @officialrobert0 @virginmedia Never had this happen to me and my bill is going up again. They also make it hard to find a deal on the website when you already have an account. I'm surprised @Ofcom haven't cracked down on this kind of thing yet

  • Leeds_Demon E K D (@Leeds_Demon) reported

    @Keir_Starmer @SteveTheQuip Maybe tech & internet companies can help out a bit more. The Govt, can't force businesses, such as @virginmedia to provide free internet access, although a fair few have reduced prices.

  • ScanlanWithAnA Michael S (@ScanlanWithAnA) reported

    Despite cancelling with @virginmedia two weeks ago, we keep getting phonecalls offering to knock the price down. Top tips, lads, if you'd made that offer first time around, we wouldn't have cancelled. Don't make customers jump through hoops.

  • jackodwyer7 Jack O'Dwyer (@jackodwyer7) reported

    @AntoCondon That’s it yeah, would much rather be forking out a bit for virgin media broadband at least that works consistently. Eir is brutal and the customer service is non existent

  • iambaddiee 𝗠𝘆𝘁𝗵𝗼𝘀 𝙞𝙖𝙢𝙗𝙖𝙙𝙙𝙞𝙚𝙚 (@iambaddiee) reported

    @Ayresie_ @virginmedia About time! I hope they fix it lad! Is it only your pc? Have you tried another new cable? Tried that test on your phone?

  • PiersJH Piers #StayHomeSaveLives (@PiersJH) reported

    @Ofcom That doesn't apply to Virgin Media's network where I can receive usable speeds. I can't on OpenReach/BT networks. Perhaps time to look into opening up the cable market?