Virgin Media outages and service status in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 4, 2:47 PM GMT+1.
- Internet (48%)
- Total Blackout (34%)
- Wi-fi (10%)
- TV (7%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 5: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Cardiff, Barry, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Weston-super-Mare
|
Internet | 22 hours ago |
|
Cardiff
|
Internet | 2 days ago |
|
Cardiff
|
Total Blackout | 2 days ago |
|
Cardiff
|
Total Blackout | 3 days ago |
|
Weston-super-Mare
|
TV | 6 days ago |
|
Cardiff
|
Wi-fi | 7 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Mark Smith (@markccfc70) reported from Cwmbran Central, WalesBeen with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
-
This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
-
Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
-
Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
-
andy lanyon (@andylance1977) reported from Newport, WalesProperly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
-
Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
-
Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
-
𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
-
Benjamin Hartrey (@benj8min) reported from Cardiff, WalesAnother day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
-
Joshua Watson (@josh_wats09123) reported from Barry, Wales@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
-
Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
-
andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
-
cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?
-
Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
-
MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales@virginmedia @O2 Why is your Hotspot so poor? Never connects!
-
Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Troy Pemberton (@tpembe1) reported@virginmedia Just rang customer service and now been promised a date of 8th of July at 3pm. Like I said previously the date keeps moving.
-
James Robertson (@JameskRobbo) reported@virginmedia make it impossible to cancel tv subscription. Unhelpful when I tell them the registered email is an old work email. They will get there equipment back smashed to pieces
-
Eugene Reid (@eugenereid) reported@virginmedia why can’t we get access to my mobile phone account???? Absolutely terrible service!
-
iyda (@notiyda) reported@RichardLXXII @virginmedia so basically you go **** yourself and rub the bill over ur ******* cause they don't care XD
-
Molecule (@MoleculeClips) reportedThank **** the World cup games are on RTE and not @VirginMediaIE because holy **** the virgin media player is so bad. Like I can't even watch Love island Island on it. I keep getting a "Failed to connect to To streams API" pop up. Tech team must be asleep
-
Julybird (@Julybird) reported@y_alibhai @virginmedia Change your internet provider. Or ring their cancellation number and they'll likely push heaven and earth to help you then. If they don't, definitely change. I was with them years ago, absolute rubbish of a service.
-
Kari 💋🤍 (@KariJaexo) reportedIts time to switch Wifi from Virgin Media cause why the 2 days im WFH im getting wifi issues!!!!!!!!!
-
Kat (@catsmum27) reported@Elainebks @y_alibhai @virginmedia They monitor, but the responses are purely performative as resolutions never achieved.
-
Keivin Crane (@kcranebda) reported@virginmedia At you can see, attention to detail has been missed within this response. My name is spelled wrong. Why am I not surprised. I’ve contacted their customer service 4 times and even walked into stores. It is still not resolved. They should reach out to me. #not-impressed
-
Alexander Stone (@mikael_gatfi) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_IPTV_PRO6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies.