Virgin Media outages and service status in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 6 outage signals in the last 24 hours around Cardiff, including 6 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 9, 2:43 PM GMT+1.
- Internet (50%)
- Wi-fi (24%)
- Total Blackout (11%)
- E-mail (8%)
- TV (8%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 and CF5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 2 hours ago |
|
Cardiff
|
Internet | 6 hours ago |
|
Cardiff
|
TV | 7 hours ago |
|
Cardiff
|
Total Blackout | 9 hours ago |
|
Cardiff
|
Internet | 19 hours ago |
|
Cardiff
|
Wi-fi | 21 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
-
Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
-
Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
-
Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
-
Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
-
Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
-
Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
-
Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
-
lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia The image attached shows you have notified me of an issue
-
Rob Weaver (@welsh1lad) reported from Rhoose, Wales@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
-
MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
-
This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
-
🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@virginmedia do you have issues in CF83 ? Our business broadband is down again.
-
MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
-
Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
-
Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
-
Paul 🏴 (@paulo1927) reported from Cardiff, Wales@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
-
Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Negduke (@NegdukeG) reportedJeez still no broadband service from @virginmedia in wa11 area. Not getting much work done today #virginmedia
-
HAYLEY (@Hayleycauchie) reported@virginmedia @futureminds Yes itv live is not working also not on the app
-
Brett Downes (@tterbsenwod) reported@virginmedia your companies customer service is an absolute disgrace. I have 5 outstanding complaints with you, and each time you sent some kind of automated response saying all been sorted!
-
Bob (@madjack1300) reported@virginmedia How come my wifes phone bill has gone up from £7.80 Feb to March then £10.30 March to April .It looks like another customer for Gifgaff
-
Highflier_100 (@highflier_100) reported@virginmedia who can I talk to about the poor service you provide to your broadband customers? My contract ends in a month and I can’t wait to get rid!
-
TheShannimal (@TheShannimal_) reportedMaybe not. Internet is down for a second day running. At least @virginmedia aren’t trying to double the price of our monthly broadband if we stay with them… oh wait, they are.
-
Sohaila Ahmad (@sohailaahmad) reported@Hayleycauchie @virginmedia @futureminds Just came on...so just missed the news..no bad thing I guess
-
Tidder green (@TidderG) reported@youfibre been trying to upgrade for a over a week now but keep getting passed on if the phone system doesn't go in a loop or tell you there's a application error and hang up on you and today I come home to see that I don't have the public IP i pay for going back to Virgin Media as soon
-
Alex (@wecipedia) reportedTNT Sports quality on Virgin Media has been absolutely pathetic of late. Leeds vs West Ham game had audio issues and the picture on Real vs Bayern keeps cutting out. Great stuff 👍
-
rick_x (@rick_x) reported@virginmedia I haven't raised a complaint there is no log number and nothing has been confirmed by email. All attempts to do this via PM have been a joke with you asking me to tell you when I'm available, not responding for hours then giving me 5 mins to enter my security details.