Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Porth, Newport, Cardiff, Pontypridd, Pontyclun, Caerphilly, Ynysddu, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keith Hollinshed
(@Braincapers) reported
@virginmedia No it says “We can’t see any issues affecting M34***”
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1st Break
(@1stBreakalways) reported
@virginmedia Still issue I am experiencing right now
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richard beaumont
(@richbeaucoach) reported
@virginmedia arranged pre site visit for yesterday and nobody showed. After 50mins wait on telephone was advised ‘no engineer’ available. No contact with me to advise. Awful service. I took a day off work for that !
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Stuart Marshall
(@spidersoft_uk) reported
@virginmedia I’ve also registered every single time you have outages (so over 20 times in the last year) for SMS updates and to date haven’t received a single update. Abysmal customer service.
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CecilParkMark
(@humphris_mark) reported
@virginmedia are there broadband problems in the HA5 area?
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Joe
(@JoeLawton4) reported
@virginmedia internet going down every 5 minutes, shite.
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Nisar Hussain
(@nisar_hussain) reported
.@virginmedia internet gone down AGAIN in SE5 8NY area. You are most unreliable service provider. Seriously regretting renewing my contract with you.
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Nikki Phillips
(@nikkiutd) reported
@virginmedia Waiting 5 days with not being able to work or anything isn't really acceptable, and no one is willing to help.
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Ashley Redman
(@DJRedders) reported
@virginmedia Thanks for this - unfortunately still didn't work as remote just won't react to anything. Tried downloading the app to my phone as well but that wouldn't work as apparently TiVo box couldn't be found "on the current network" despite being on the same one as the phone?
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#GraphicsJackson™
(@GraphicsJackson) reported
@virginmedia It’s just to give a date when I can pay my bill to avoid a loss of service