Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Weston-super-Mare, Barry, Cardiff, Caerphilly and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
TV | |
| Weston-super-Mare |
Wi-fi | |
| Newport |
Internet | |
| Barry |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
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DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
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Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
Virgin Media WiFi is down yet mine is working fine 🤷
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel
(@DanBircho9) reported
@virginmedia No it doesn’t, it advises me to restart everything, yet when I call the automated message tells me there is intermittent faults in my area. I have one complaint number - C-211122295. All other contact I haven’t been given one as there is only one that can be logged at a time.
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Kenny Milliner
(@KennyMilliner) reported
@virginmedia Thanks - how do get through the phone system to talk to someone rather than do a broadband check and hang up?
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David
(@Aethiral) reported
@virginmedia -it talks about advertised speed vs normal speed. Pre contract says between 505-545 and the contract says between 506-544. But both contracts say the same M500, WiFi Pod and wifi max service.
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8bitnitwit
(@8bitnitwit) reported
@virginmedia It's the same on Windows (LAN and wifi) and Android. I don't have any problems elsewhere with Telegram, just on VM.
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ScizorUnleashed
(@Revbot) reported
Hey @virginmedia I'm out of contract on a broadband only contract and I'm paying far too much for the privilege. I see @youfibre is available in my area for a much more competitive rate (both speed and cost). Fancy saving me some money and retaining a customer?
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Thomas Srss Cousins
(@VWlupoThomas) reported
@virginmedia hi wondering if you could help. I've been paying for the 350 box and I've never ever had the pleasure of getting anywhere near this most I've got is 240 and I'm really not happy
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Daniel
(@DanBircho9) reported
@virginmedia This is Wi-Fi issues only. Every team I have spoken with have told me different things from a ‘fault’ to ‘update’. The fixing date has been extended more than 3 times now. It’s a complete joke.
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Raggycat Rattyman - 🐭🐱
(@Ragdollcatman) reported
@virginmedia The main issue is that I get weird stuff going on with the TiVo box where I need to unplug it and plug it back in because it's either lost signal (turn it on and nothing) or it's lost audio (I have a soundbar connected to my TV)
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Julia Evans
(@JuliaEv03941262) reported
How can I complain to Virgin media and somebody actually help?!
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Bill Craske
(@crask1) reported
@virginmedia Yes thanks but just left waiting, phone is just as bad,thanks anyway, Virgin has really gone downhill, you are the best I dealt with though, I will have to try next week.