Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 03/10/2026 23:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Porth, Cardiff, Newport, Pontypridd, Barry, Weston-super-Mare, Caerphilly, Pontyclun and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomPorth Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • cherylockerby cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.

  • IanRawlings2 Ian Rawlings (@IanRawlings2) reported from Newport, Wales

    Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia Avoid at all cost’s! A terrible company!

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

  • TetDavis ʇǝʇ🖤 (@TetDavis) reported from Cardiff, Wales

    Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!

  • greg_williams11 Greg Williams (@greg_williams11) reported from Barry, Wales

    @virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!

  • bert33uk bert33uk (@bert33uk) reported from Cardiff, Wales

    @bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @virginmedia and the signal on box office has gone again! Bloody ridiculous 😡

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CoachsHotline Coach's Hotline (@CoachsHotline) reported

    @virginmedia website down ?

  • JacobBatten_ Jacob Batten (@JacobBatten_) reported

    I've spent the last 30 mins trying to complete kessie but not being able to get on the game or it freezing to realise that virgin media & fifa are having problems...

  • XviuX Shaun (@XviuX) reported

    @PercyBysshe @virginmedia All virgin servers are down

  • karenlasykes Karen Sykes (@karenlasykes) reported

    @virginmedia our on demand service is down and can’t get on your website to report?!?

  • 94_bradlee Brad (@94_bradlee) reported

    @virginmedia is your website down?

  • Squigion JP (@Squigion) reported

    @virginmedia I cannot connect to the virgin media website to access account details whilst connected to my virgin media WiFi?! But if I use three mobile 4G connection I can.... Please help!

  • shannonpark08 Shannon Lucy-Marie (@shannonpark08) reported

    @virginmedia my internet and TV are not working. Can I have assistance?

  • BeardedStu Stu (@BeardedStu) reported

    anyone else @virginmedia tv go app not working ?

  • silverfoxgooner Nicky C (@silverfoxgooner) reported

    Another Saturday night when @virginmedia decides to go tits up. Joke of a service. @skytv what you saying 🙃 got any offers for an old customer?

  • anthonytheobold Anthony Theobold (@anthonytheobold) reported

    @virginmedia @Wimbledon I can’t even get onto your website to see if the internet is down in our area! I am on a terabyte speed with the new hub and it has been terrible the last two days. Can’t contact anyone either