Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Ystrad Mynach, Caerphilly, and Weston-super-Mare.

City	Problem Type	Report Time
Cardiff	Wi-fi	6 hours ago
Newport	Internet	12 hours ago
Cardiff	Total Blackout	4 days ago
Cardiff	Total Blackout	6 days ago
Newport	Internet	6 days ago
Cardiff	Total Blackout	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  andy lanyon (@andylance1977) reported 2 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Darren Coomber (@Dazc090861) reported 3 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Louise Dare (@lou_dare) reported 4 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 6 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Rob Weaver (@welsh1lad) reported 8 minutes ago from Barry, Wales

  @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

• 
  Lee Smith 🌻 (@djleekee) reported 9 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Pauline Lomax (@RedhillsAnnie) reported 13 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Michelle (@msb1302) reported 16 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 20 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Stuart Ropke (@stuart_chc) reported 23 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 23 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Moseph Mellars (@stfcjoner1986) reported 27 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Benjamin Hartrey (@benj8min) reported 29 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Paul Burnell (@Paulyb65) reported 30 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  MaartenX. (@MaartenSleeckx) reported 31 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 34 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Joshua Watson (@josh_wats09123) reported 35 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  andy lanyon (@andylance1977) reported 39 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  𝗣S. (@philscully) reported 46 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  stadiamap 🏟️ (@StadiaMap) reported 46 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Helen Bedford (@helenxbedford) reported 1 minute ago

  @virginmedia I have an engineer visit booked but it’s not showing on the app. I’ve raised a complaint about that but my complaint isn’t showing on the app. I started a live chat and was asked to move to WhatsApp’s, but didn’t receive any comms. How can I get a response from you?

• 
  Juanito (@JuanSpanishfly) reported 2 minutes ago

  @lionking2014 @LPXIOP @virginmedia It is, just like when u call with ur mobile phone using wifi cos uve no service

• 
  Connor Wilson (@ConnorTWilson) reported 4 minutes ago

  Virgin Media wifi is just **** innit

• 
  sarah (@Mears1Sarah) reported 5 minutes ago

  @DAZNBoxing Not working in @virginmedia

• 
  A Serial Investor🪙📈🏡 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿⚡️ (@ASerialInvestor) reported 5 minutes ago

  I’m getting starlink installed, sick of Virgin media Any followers have it and can you give me any good, bad , indifferent feedback. Not bothered about the cost….. …..if it’s good it good 🤝

• 
  Karen Barker 🐈 🔭🐝🌹🍅 (@Kiai_Kas) reported 6 minutes ago

  Why are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough

• 
  Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported 7 minutes ago

  @virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.

• 
  Success W Lewis (@SuccessWLewis1) reported 8 minutes ago

  @virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.

• 
  Declan Carty (@declancarty) reported 12 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  Paul O'Brien (@PaulOBrienKil) reported 19 minutes ago

  @VMSportIE I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.