Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Barry, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.

City	Problem Type	Report Time
Cardiff	Total Blackout	11 hours ago
Cardiff	Wi-fi	13 hours ago
Cardiff	Wi-fi	13 hours ago
Cardiff	Wi-fi	15 hours ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Steve Mowat (@SteveMowat4) reported 1 minute ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Darren Coomber (@Dazc090861) reported 4 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Sam Sims (@mantha_1976) reported 10 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Moseph Mellars (@stfcjoner1986) reported 13 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Benjamin Hartrey (@benj8min) reported 21 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Gareth Thompson (@gareth_thmpsn) reported 23 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Mark (@MarkAnstee2) reported 25 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Right Direction (@BackOnTrack__) reported 26 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Christina Macaulay (@macauc01) reported 27 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Sam Tempest (@SATempest) reported 33 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  mz f Drennan (@mz_drennan) reported 35 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Joshua Watson (@josh_wats09123) reported 35 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Dave T (@fin_father) reported 39 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  𝗣S. (@philscully) reported 42 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  rose allen (@roseall87907765) reported 44 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  Louise Dare (@lou_dare) reported 45 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Jordan (@welshcuriosity) reported 49 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Ritch Zablan (@blue_murdock) reported 49 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  Tim Burns (@TimmyGrunt) reported 55 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Lee Smith 🌻 (@djleekee) reported 57 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  still looking (@newshound2018) reported 6 minutes ago

  Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers

• 
  Denise Swif5 (@DeniseSwif5) reported 7 minutes ago

  @VirginMediaIE Day 6 of no broadband or TV, got a new modem yesterday but there outside box needs to be repksced as there is no signal. Rang Virgin media you ssk when it would be replaced to be told there was an outage in my area and to contact the technican who had called earlier with the

• 
  Shaun (@shauny67) reported 9 minutes ago

  @virginmedia @StevePi15233586 The issue would be their servers potentially blocked the account for some reason like too manh attempts to loginSuggest forget Virgin Mail set up a Gmail account & when finally get in forward to Gmail in meantime send the people that would contact you the new Gmail email address

• 
  Sir Paul A (@PaulAllen007) reported 10 minutes ago

  Brilliant news. The worst of the worst. Moved house, no virgin media at new property and they would not cancel the contract. @virginmedia never use these con artists.

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 14 minutes ago

  Mishandling calls isnt reserved for virgin media but the NHS and all their staff members. I received a long awaited call from 111 regarding my toddler. Id like to note irs very late and he is now asleep. Before id even said hello after answering the phone call she rudely asked if i can hear her not even saying hello herself. That was an indication the rest of the call was going to be pointless. WTF?

• 
  PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reported 19 minutes ago

  Virgin Media was fined a record £28 million by the UK communications regulator, Ofcom, on July 8, 2026, for using deliberate tactics to trap customers trying to cancel their broadband, landline, or pay-TV services #News

• 
  Ian Archard (@archard_ia53975) reported 23 minutes ago

  Virgin Media has been fined £28M for blocking, trapping customers in contracts they desperately wanted to leave. By dropping calls and using abusive tactics, they weaponised customer service to force retention. They are a spiteful company that got away with bullying for years.

• 
  Aidan Costello (@aidan_codtello) reported 24 minutes ago

  @entrustTMF @virginmedia Good reminder for me to chase them up about my poor broadband WiFi in the house and to renew contract or move.

• 
  Jake Maddocks (@MakeJaddocks) reported 27 minutes ago

  @LBC Virgin Media overcharged me when I tried to cancel and then gave me a default when I cancelled my DD I’ve appealed to them and the credit scoring agencies with evidence but no responses If anyone has any advice, please let me know

• 
  Alison Metcalfe (@cocowills) reported 27 minutes ago

  @virginmedia broadband down again!!PR2 area!!