Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF14, CF24, CF5 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Newport, Pontypridd, Weston-super-Mare, Barry and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
||
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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catrin davies
(@catrin_davies1) reported
from
Cardiff, Wales
Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia Had issues this morning, but seem ok now.
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Sarah Hills
(@ILSdiva) reported
from
Penarth, Wales
@virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia is there anybody in your customer services department today?
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Jarvis-Davies
(@Nick_JDavies) reported
@OfficialTracieB @virginmedia Awful awful company with terrible cust service. I vowed never to go with them again after I left. I’m also taking steps to leave 02 mobile after many many years die to them having now merged with Virgin. I hope you get this resolved Tracie 🙏
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Jon Holloway 📫
(@jph98) reported
@virginmedia I tell you what - I’ll post the entire chat to twitter and leave people to make their own mind up. Service cancelled. Finally.
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Boroboy1980
(@Boroboy1980) reported
@virginmedia *************** out of my parents. Horrible company. Thought you were doing away with the old TiVo boxes?
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Hannah
(@Thisgirl862969) reported
@virginmedia I managed to ring it took an hour in total. It was showing a stability issue. I rebooted a second time and we have been on no problems since. 🤞no more issues
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jakki
(@jakki27954462) reported
@virginmedia what a joke trying to talk to one of your staff on WhatsApp is just as bad as trying to explain on phone am so sick of this
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Vegan join a union
(@Veganforever67) reported
@virginmedia I really don't call it customer service I call it people's nightmare
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Joseph Cosgrove
(@JosephCosgrove7) reported
@virginmedia Mustafa (South African sounding accent) has now cut the customer off. They await a call-back with limited confidence in @virginmedia to deliver such a service
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prm bostonthecat
(@bostonthecatfn) reported
@NoblePracServer @virginmedia my internet is really bad help
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Hedley Harrison 💙
(@HedleyHarrison) reported
@virginmedia I don’t want to raise a formal complaint, it’s pointless. Why doesn’t somebody from VM contact me directly, maybe a dm on here or an email, to sort out the latest issue? Your records should show that we’ve had a lot of exchanges with Bethany recently. And, my name is Hedley.
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Nat Thompson
(@NatThompsonPho) reported
@virginmedia @virginhelp Cld however I was told they can’t change my direct debit until after 18th. All I want is both Broadband & Mobile on 14th. Surely as a customer (owner of the accounts) passes (security measures) but isn’t able to something very basic… there’s something seriously wrong!! help