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Virgin Media outages and service status in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Jun 12, 10:42 AM GMT+1.
  • 71% Internet (71%)
  • 12% Wi-fi (12%)
  • 9% TV (9%)
  • 5% Total Blackout (5%)
  • 3% E-mail (3%)

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF11 , CF14 , CF23 , CF3 , CF15 , CF10 and CF5 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 14: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Barry, Newport, Cardiff, Weston-super-Mare, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.

CityProblem TypeReport Time
Barry Internet 2 days ago
Newport Total Blackout 6 days ago
Cardiff Internet 6 days ago
Weston-super-Mare Internet 8 days ago
Cardiff Total Blackout 8 days ago
Cardiff Internet 8 days ago

Nearby cities with recent reports

Barry

1 recent signals

2 days ago
Newport

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • FindlayEquality
    Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported from Cathays, Wales

    @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

  • roseall87907765
    rose allen (@roseall87907765) reported from Cathays, Wales

    @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • ROMEROISACUTI
    ROMEROISACUTI (@ROMEROISACUTI) reported from Barry, Wales

    @virginmedia wifi has gone down in CF62 area of Barry.

  • SewScandalous
    Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales

    Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

  • MissAzzaB
    Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

  • GiantVeg
    Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales

    @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

  • fin_father
    Dave T (@fin_father) reported from Weston-super-Mare, England

    @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

  • Justine_F1
    Justine (@Justine_F1) reported from Cardiff, Wales

    @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

  • Cluchman1
    Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported from Treforest, Wales

    Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

  • fredljones_
    Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

  • dodo1960
    squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BaltimoreClips
    Johnny Sacrimoni (@BaltimoreClips) reported

    @virginmedia my WiFi is broken help thack you

  • SallyBriars
    Sally Briars (@SallyBriars) reported

    @virginmedia I already have, multiple times and it says nothing is wrong, no issues in my area! I want to book an engineer but the website keeps sending me in circles!

  • StephenHampson
    Stephen Hampson (@StephenHampson) reported

    @gblondon1 @skytv Wait till the new customer vibes runs out and they treat you the way sky did. Increase in bills and decrease in customer service. Isn't this right @virginmedia

  • EdwardThorpe
    Edward Thorpe (@EdwardThorpe) reported

    @virginmedia are you having issues in the HD4 area? My broadband has been completely down since at least 6pm yesterday

  • aldismaldi
    𝐀𝐥𝐝𝐢 𝐒𝐦𝐚𝐥𝐝𝐢🗨 (@aldismaldi) reported

    @virginmedia @gblondon1 Until you get problems with the box and they treat you appallingly!!

  • kenshinnnjay
    jak cool (@kenshinnnjay) reported

    so sad for Tom's stream, and **** Virgin Media

  • andrewtalbot72
    Andy T (@andrewtalbot72) reported

    @virginmedia @gblondon1 Good luck with that….!!! I did the same 18 months ago… after 4 months of Virgin messing up my bills I moved back to @skytv The call centres are simply the worst I’ve ever encountered A much better service imo…

  • padmeosc
    Niamh⁸ ¹| #20💿🎮 (@padmeosc) reported

    Virgin media fix your **** i wanna watch f1

  • Craig21Wilson
    Craig Wilson (@Craig21Wilson) reported

    @virginmedia problems in the area again, told it will be sorted by 1:05am. Are you joking me, World Cup starts today. Disgrace of a company

  • Corrinaaaaaaaa_
    Corrina (@Corrinaaaaaaaa_) reported

    @virginmedia @RobNoonan007 It has stopped for everyone Virgin. This isn’t a localised issue!