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Virgin Media

Virgin Media outages and service status in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 23, 4:42 PM GMT+1.
  • 74% Internet (74%)
  • 13% Wi-fi (13%)
  • 6% Total Blackout (6%)
  • 6% TV (6%)

The latest reports from users having issues in Cardiff come from postal codes CF24 and NP10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypridd, and Weston-super-Mare.

CityProblem TypeReport Time
Cardiff Internet 6 hours ago
Newport Internet 4 days ago
Caerphilly Wi-fi 6 days ago
Cardiff Internet 10 days ago
Cardiff Internet 10 days ago
Pontypridd TV 11 days ago

Nearby cities with recent reports

Newport

1 recent signals

4 days ago
Caerphilly

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • MsWhippet1
    Trudi Foster (@MsWhippet1) reported from St. Julians, Wales

    @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged ยฃ25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

  • welshcuriosity
    Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • fredljones_
    Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

  • damianKerlin
    damian Kerlin ๐Ÿณ๏ธโ€๐ŸŒˆ (@damianKerlin) reported from Cardiff, Wales

    @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. โ€ฆand what about that refund, as we are paying for internet which we are not getting?

  • JamesMartin02
    ๐˜‘๐˜ข๐˜ฎ๐˜ฆ๐˜ด ๐˜”๐˜ข๐˜ณ๐˜ต๐˜ช๐˜ฏ (@JamesMartin02) reported from Pontypridd, Wales

    @virginmedia Iโ€™m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

  • welsh1lad
    Rob Weaver (@welsh1lad) reported from Rhoose, Wales

    @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. Iโ€™ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why canโ€™t you pick up the phone?

  • paulo1927
    Paul ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@paulo1927) reported from Cardiff, Wales

    @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

  • 3EyedTiger
    ๐“๐ก๐ž ๐“๐ข๐ ๐ž๐ซ (@3EyedTiger) reported from Caerphilly, Wales

    @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

  • ivinsp
    Paul Ivins ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ โ™Ž ๐Ÿ’™๐Ÿณ๏ธโ€๐ŸŒˆ ๐Ÿณ๏ธโ€โšง๏ธ ๐Ÿ‡ช๐Ÿ‡บ (@ivinsp) reported from Cardiff, Wales

    @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

  • roseall87907765
    rose allen (@roseall87907765) reported from Cathays, Wales

    @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • GarethThwaite
    Gareth Thwaite (@GarethThwaite) reported from Barry, Wales

    @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

  • josh_wats09123
    Joshua Watson (@josh_wats09123) reported from Barry, Wales

    @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • LaurenKetchley
    LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened โ€ฆ

  • Mento56
    Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales

    @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chrishenry88
    Sir Christopher (@chrishenry88) reported

    @virginmedia my services will be suspended because of an outstanding bill , however , this is not the first time , that the bill was paid , screenshots taken and now itโ€™s up to Virgin media . Why should I be paying for a shoddy service , at best , anyway ?

  • Notts52
    Mo (@Notts52) reported

    @virginmedia DM about what? From my post you have my details, the situation that repeats and repeats and repeats. None of this happened until VM decided that you would make changes for better security by having the VMO2 p'word. Is this problem just us or are others affected? #virginmedia #O2

  • SteveRedfearn2
    Steve Redfearn ๐Ÿฆ‰ (@SteveRedfearn2) reported

    @JFab208 @virginmedia Really poor. US Open tennis starts next week. I hope it's sorted before then.

  • Keeleyeveline_
    Keeley ๐ŸŒป (@Keeleyeveline_) reported

    @teenarani @virginmedia Hopefully it gets back up and running ASAP. Went to go onto my laptop and couldn't connect to the Internet that's the only reason I new it was down otherwise I wouldn't have

  • MickeyDN7
    (tez7n2) (@MickeyDN7) reported

    @virginmedia @TheAFC0522 Here's the thing ! We don't want to use a ******* website or an app ! We have a thing called a TV !!!!! Get the ****** sorted or give back the money you're taking from people's bank accounts for a **** service !

  • stephenm68
    Stephen Maddock (@stephenm68) reported

    @Joyevnm @virginmedia Exactly the same tactics here. Delayed weekly since 27 July. Now on Day 26 with absolutely no service and no useful information. @virginmedia

  • MalcDaySTFC
    Malcolm Day ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@MalcDaySTFC) reported

    @virginmedia @Carolestfc1 Cancel the subscription as not fit for purpose! Either that or a refund is the least you should expect.

  • andy_nicks60
    Andy Nicholls ๐Ÿซงโš’๏ธโœ๏ธ (@andy_nicks60) reported

    Well @virginmedia certainly have great customer service people that just feed you absolute lies about not stocking 360 boxes anymore then when they lose the argument they say you canโ€™t have one because youโ€™re not a new customer, and promptly end the conversation.

  • GazzaAdams
    Gary Adams (@GazzaAdams) reported

    @UKDan86 @virginmedia I have read the T&Cs, Dan. Working from home isn't the basis of my complaint โ€” paying for a broadband service that's been repeatedly intermittent for four weeks is. Virgin Media themselves acknowledge an ongoing fault. Whether I use my connection for work, Netflix or watching cat videos is irrelevant to expecting the service I'm paying for to actually work.

  • doozerlyn
    doozerlyn (@doozerlyn) reported

    @Ofcom.... Are Virgin Media in breach of contract for not supplying services as agreed, ie red button Sky Sports+? If so, are you going to do anything about it?? Can we cancel contract and or withhold payments?? If not, why not?