Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Ystrad Mynach, Caerphilly, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	4 hours ago
Cardiff	Total Blackout	4 hours ago
Newport	Internet	1 day ago
Newport	Internet	2 days ago
Cardiff	Internet	4 days ago
Pontypridd	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  rose allen (@roseall87907765) reported 3 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  Noga Fett (@darth_noga) reported 7 minutes ago from Barry, Wales

  Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

• 
  Charl Balcombe (@CharlBalcombe) reported 8 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 12 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  Sam Tempest (@SATempest) reported 15 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Ryan Davenport (@Welsh_Saint14) reported 16 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Sam Tempest (@SATempest) reported 19 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Sam Sims (@mantha_1976) reported 20 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Ariane (@MissAzzaB) reported 23 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 24 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Paul Burnell (@Paulyb65) reported 31 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Gareth Thompson (@gareth_thmpsn) reported 32 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  mz f Drennan (@mz_drennan) reported 32 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Trudi Foster (@MsWhippet1) reported 35 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Benjamin Hartrey (@benj8min) reported 35 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  andy lanyon (@andylance1977) reported 50 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Sam Tempest (@SATempest) reported 51 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 51 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  amanda roberts (@amandaroberts10) reported 54 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 57 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul O'Brien (@PaulOBrienKil) reported 6 minutes ago

  @virginmedia @MizzCQ I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.

• 
  Ed Jones (@edujones14) reported 8 minutes ago

  @Johnty14 @virginmedia Better than when they came to my house. I’m not a customer but they still came while I was out and dug up plants in my front garden to access connecting services I didn’t ask for. Then refused any contact with me afterwards due to not being a customer!

• 
  GunnerF77ox🦊 (@ifoxy1977) reported 9 minutes ago

  Hello I've had no internet for a week now I had a engineer come out on Wednesday the 26 and he said I need a new wire as the one outside was cut by workmen and another engineer came out on Thursday and I've heard nothing since help please @virginmedia

• 
  ⚫️ Ali 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@alibali50) reported 12 minutes ago

  @virginmedia Not my issue. Read post above.

• 
  Virgin Media News (@VirginMediaNews) reported 13 minutes ago

  A man in his late teens is in a critical condition following a crash involving an e-scooter in Co Longford. The single-vehicle incident happened on Battery Road in Longford Town at around 10.40pm last night. He was taken to Regional Hospital Mullingar with serious injuries. A teenage girl is being treated for injuries believed to be non-life threatening. More on Virgin Media PLAY and #VMNews

• 
  Alexander Battine (@TimeLord09) reported 14 minutes ago

  @virginmedia Virgin Media Are your technicians aware of the Intermittent internet signal problem in the NP20 5HT area. Are your technicians trying to fix this problem. This problem has been going on now for a about two week. Alex B

• 
  Jenny Do Nascimento (@jdonascimento) reported 15 minutes ago

  I moved house on August 28th and Virgin Media has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. @Virgin #England

• 
  Success W Lewis (@SuccessWLewis1) reported 20 minutes ago

  @virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.

• 
  Lord Lee Harding (@leeharding1980) reported 21 minutes ago

  @virginmedia Hello.... The Sky Sports News channel on the Sky Sports app is lagging and the audio keeps cutting out... I've contacted Sky, they told me to contact you as the account is a Virgin Media... Can you help?

• 
  dEBT shredder (@andybearz) reported 21 minutes ago

  @robert_grieve @virginmedia Yup Terrible customer service Seems to be once they have you signed up they no longer give a ****