Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

City	Problem Type	Report Time
Newport	Internet	29 minutes ago
Cardiff	Internet	11 hours ago
Cardiff	Internet	1 day ago
Cardiff	Internet	2 days ago
Newport	TV	2 days ago
Barry	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 30 seconds ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Sam Tempest (@SATempest) reported 1 minute ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Peter Gillibrand (@GillibrandPeter) reported 9 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Rob Weaver (@welsh1lad) reported 14 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

• 
  Darren Coomber (@Dazc090861) reported 17 minutes ago from Cardiff, Wales

  @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

• 
  Steve Mowat (@SteveMowat4) reported 20 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 21 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Rob Downer (@NobbyD27) reported 22 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 25 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Benjamin Hartrey (@benj8min) reported 28 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 29 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Lee Smith 🌻 (@djleekee) reported 38 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Sam Tempest (@SATempest) reported 40 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Samantha (@Samanth82113398) reported 46 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Sam Tempest (@SATempest) reported 52 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  Sam Tempest (@SATempest) reported 54 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 55 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 57 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  Ryan Davenport (@Welsh_Saint14) reported 59 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Brody (@brodyanderson_) reported 59 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John M (@john1mccarthy) reported 9 minutes ago

  @virginmedia A phone call about a complaint resolution

• 
  Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported 11 minutes ago

  @virginmedia When is this likely to be? I have stuck on the welcome page for over 24hrs. This is not acceptable and no information being shared on what the problem is and when service is likely to be resumed. Very poor

• 
  Bigwows 💚🤍💜 ✖️✖️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@bigwows) reported 13 minutes ago

  @cmairsy @virginmedia Zen for internet - rock solid and great customer service, not that you’ll need it. But after ditching Virgin we went down the freeview route, I’m afraid.

• 
  Bear Holland (@follow_the_bear) reported 13 minutes ago

  @virginmedia @VespaPX12570 Why no compensation for loss of TV it makes up one third of monthly payment for broadband, phone and TV services. If TV goes down for a day should get 33% minimum of contract cost for the days loss of TV service. What would CISAS say? #CISAS

• 
  Lee Summers (@LeeSum71) reported 17 minutes ago

  @virginmedia 2 days now. App content is still hit and miss. I’m your biggest supporter, customer since the beginning but really ?

• 
  Neil (@NeilOMahoney3) reported 18 minutes ago

  @AW4Eva123456 @virginmedia yeah I have the same problem with ITV

• 
  Bigwows 💚🤍💜 ✖️✖️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@bigwows) reported 25 minutes ago

  @cmairsy @virginmedia Zen for internet - rock solid and great customer service, not that you’ll need it. But after ditching Virgin we went down the freeview route, I’m afraid.

• 
  AnnieGE2 (@AnnieGE2) reported 25 minutes ago

  @virginmedia What the hell Virgin Media, BBC1 ch 101 completely not working on my V6 box (though other channels ok earlier) denying me live Eurovision semi!! Service status checker site not working either so I can't even report it or get info??! This after another big fault recently, shocking

• 
  Swansea Jack 🦢 🐶 (@SwanseaSnoopDog) reported 25 minutes ago

  @virginmedia It’s been 2 days since my mums tv has been down and no channels - she is 86 and heavily relies on it for entertainment. Any idea when it will be back please?

• 
  Drew Sheridan (@DrewSheridan1) reported 26 minutes ago

  @virginmedia My 75 year old mums tv not working according to your checker then is a internet issue which will not be repaired until the 18/05/26!. Totally unacceptable! 4 days with no tv or internet I thought you were the best out there clearly not. Be quick or will be cancelled