Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 11/24/2025 22:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Newport, Pontypridd and Penarth.

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City Problem Type Report Time
United KingdomCardiff E-mail
United KingdomCardiff Wi-fi
United KingdomWeston-super-Mare Internet
United KingdomCardiff Internet
United KingdomCaerphilly Internet
United KingdomCardiff Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • knazzer 🌈Knazzer (@knazzer) reported from Cardiff, Wales

    @virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭

  • darth_noga Darth Noga (@darth_noga) reported from Barry, Wales

    @virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do

  • iainmspillane anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported from Grangetown Community, Wales

    @virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.

  • juliewells77 Julie Wells (@juliewells77) reported from Cardiff, Wales

    @virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬

  • gerard120474 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 gerard JOCK dowdall (@gerard120474) reported from Newport, Wales

    @virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one

  • EmmaEvans95 Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia Any idea why I was not notified about the outage?

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails

  • tomgriffiths88 Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales

    @virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!

  • EmmaEvans95 Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem

  • EmmaEvans95 Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!

  • huwtroberts Huw Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@huwtroberts) reported from Cardiff, Wales

    @virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.

  • official_danpip Dan Pip (@official_danpip) reported from Barry, Wales

    Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄

  • kirkyboy79 captains log (@kirkyboy79) reported from Cardiff, Wales

    That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider

  • AshDowney1 Ash Downey (@AshDowney1) reported from Cardiff, Wales

    @CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning

  • EmmaEvans95 Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!

  • karen16464933 karen (@karen16464933) reported from Cardiff, Wales

    @channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gavin_bowen Gavin Bowen (@gavin_bowen) reported

    Here's a tip. If ever you need customer services with @virginmedia #VirginMedia tread carefully & take a big stick!...just lost an hour of my life in an argument over £64.50 they were trying to bill me for when I changed to Sky in January....incompetent! STEER CLEAR! IDIOTS!

  • johnsherry2 john sherry (@johnsherry2) reported

    @virginmedia Does intermittent service means available once every ten days

  • Andrew59882232 Andrew (@Andrew59882232) reported

    @virginmedia my fibre optics appears to have gone down, and this causes serious issues for both me and my employer. Is there an issue? Many thanks

  • charleshadji Charles Hadji (@charleshadji) reported

    @virginmedia Nobody called me back, the issue remains. I spoke today with Preeti who promised a manager call back (didn’t happen), Katie and Kavita (the rudest person in the world). Nobody can tell me if a technician checked your network as instructed by James earlier this week. Please advise

  • charleshadji Charles Hadji (@charleshadji) reported

    @virginmedia And Kavita has tried to raise a complaint and she told me “the complaint tool is not working and I cannot raise a complaint on your behalf” and then disconnected the call when I asked why. Great service 👍

  • scottmckinnell Scott Mark Mckinnell (@scottmckinnell) reported

    @virginmedia Yes I have spoken with them who said to contact the tv manufacturer about connection issue but the problem is with the signal. Never known so many issues. The router needs to be moved from where it is to get better signal.

  • johnsherry2 john sherry (@johnsherry2) reported

    Virgin Media # rubbish service down for 10 days classed as intermittent fault

  • scottmckinnell Scott Mark Mckinnell (@scottmckinnell) reported

    @virginmedia poor signal, asked for an engineer to move the router but apparently due to covid we can’t have anyone out so we will just have to pay for poor internet. Wonder if people are still having engineers out to install new connections or has that stopped too 😠

  • sjobrien86 Sarah-Jane O'Brien (@sjobrien86) reported

    @virginmedia Well I know that but it’s disappointing that we have been let down by you but are unable to leave your service without paying a charge. We were told it could take up to three days to reconnect.

  • robpburns1965 Rob Burns (@robpburns1965) reported

    @virginmedia I have been overcharged by more than £180 and getting nowhere - the access to @virginmedia via phone is just awful. I request a refund, not a credit on my account, are you able to help John?