Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Porth, Cardiff, Newport, Pontypridd, Barry, Weston-super-Mare, Caerphilly, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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lisafletchermortgages
(@lfmortgages) reported
from
Barry, Wales
Terrible service from #virginmedia for 3 months+. Spent hours on the phone for the goalposts to be moved again. Apparently if you are residential customer intermittent service in a 24 hour period is acceptable, even if that is 10 minutes Bye bye 🖐🏻🖐🏻#bonvoyage
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Still not working
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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shark
(@SadrAmir) reported
@virginmedia Constantly get disconnected, if you work from home avoid Virgin Media at all cost. Unreliable, poor service with no support and automatic answering machine. What a waste! Congratulations @virginmedia for being the worst ever broadband service in UK!
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HoneySarfo
(@HoneySarfo) reported
@virginmedia I feel completely helpless. 2-3 years I was unwell and recently regained good health and independence. Now I have to ask family and friends to babysit me in case I fall and need emergency assistance and can't get to the phone, and I have to take time off work.
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Victoria Wicks
(@VicWicks) reported
@virginmedia I’m trying so hard to cancel 8 orders with you that haven’t activated yet, your customer service is awful! They’ve hung up on me 5 times so I can’t cancel. I’m so stressed!!.
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Giovanni
(@GiovanniSW6) reported
@virginmedia 10 days without internet not good enough really have been with @virginmedia for over 15 years top package in all that time I’ve always paid on time every month but receive no customer services at all
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Mad News UK
(@madnewsuk) reported
@virginmedia is there an issue with broadband connection in the Lewisham SE13 area? I have been experiencing intermittent disruption since 12pm
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Paige Wilson ✨
(@x_paigeey) reported
@virginmedia Well can you tell your advisors this? They are adamant I must pay it. Also an advisor has just put the phone down on me. And I’ve been waiting for a supervisor to ring me since yesterday.
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Dominic Attenborough
(@DomAttenborough) reported
Big day - it’s taken me 6 months but I’ve finally managed to cancel my Virgin Media contract 🙌🙌🙌
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Nathan Paul
(@Nathpaul91) reported
@virginmedia Hi I’ve being charged £96 on my next bill when my issue should of being sorted but yet again it hasn’t!!!
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Floppy Lion
(@RealFloppyLion) reported
@Adam_S_Bullock @virginmedia Something like that.... With yesterday's outage, there didn't seem to be any mobile data for an hour either....🙃
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Stealthy🎮👾🥔
(@EllieMcConnel18) reported
@virginmedia Could you please pass that onto Gareth. He did ask me to do so if I had anything or needed help