Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 11/28/2025 09:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Newport, Pontypridd and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Wi-fi
United KingdomWeston-super-Mare Internet
United KingdomCardiff Internet
United KingdomCaerphilly Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • welsh1lad Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

  • welsh1lad Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

  • welsh1lad Rob Weaver (@welsh1lad) reported from Rhoose, Wales

    @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

  • fin_father Dave T (@fin_father) reported from Weston-super-Mare, England

    @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

  • Mento56 Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales

    @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

  • jonny_ex9 Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please, I don’t have the minerals for this tonight @virginmedia

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

  • staceyjlipowski Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales

    @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

  • GarethThwaite Gareth Thwaite (@GarethThwaite) reported from Barry, Wales

    @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

  • LaurenKetchley LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Villa9535630173 Villa (@Villa9535630173) reported

    @virginmedia #virginmediadown The Internet has been down all day. There is supposedly no issue in my area, but the problem only started after scheduled work at 12AM I've since reset the hub 4. Slowly pulses a white light on and off with a faster flashing blue light in between

  • daveymc28 David McGuinness (@daveymc28) reported

    @virginmedia Is there a problem with the signal or anything in Dublin? My Channels are skipping and little squares are showing in the screen

  • Kaboom_13 kaboom! 🇮🇪 🇺🇦 (@Kaboom_13) reported

    WTF is a "ballet merchant"?? #VirginMedia #ChampionsLeague #BrianKerr

  • DaveOh09 Dave Oh (@DaveOh09) reported

    @virginmedia @Villa9535630173 Not again!!!! @virginmedia gone down again! Why I am even paying for this crap service of yours.

  • ADW61 Dave WⓋ🌱 (@ADW61) reported

    @virginmedia I prefer online chat because there's a record of the conversation, which is why the button not working is frustrating. I'll ring in the morning, thanks.

  • smiffaker C. Smiffaker (@smiffaker) reported

    @virginmedia Is this a joke? These are the people I've been speaking to all day who have failed to resolve the problem. Can you please escalate this to a manager to call me in the morning. Happy to share my account details of you DM me

  • smiffaker C. Smiffaker (@smiffaker) reported

    @virginmedia My direct debit has now been cancelled. If one of you or perhaps @pottsydj can get a supervisor to call us we may be able to resolve this but threatening me with repercussions when I clearly have a written invitation to cancel is not acceptable

  • crazymosslady sarah blakey (@crazymosslady) reported

    @virginmedia @virginmedia we have and continue to reach out to your business team. We have five open fault tickets, I have made three calls today alone. We still have no resolution and no idea why you would give us at least one blacklistednip address.

  • sammyjpeg Samantha Jones (@sammyjpeg) reported

    @virginmedia I asked why he didn't say that at the beginning of our call if it was as simple as that! I really think he was trying to fob me off as he didn't have an answer. I can't explain how angry and unhappy I am to be wasting my time talking to people who are unable and unwilling to help

  • Adventurooga Jiraffe (@Adventurooga) reported

    @virginmedia They go to the boxes in the street, stare at it for ten minutes and then leave. Your website then claims it’s fixed but whenever we run a test it says “looks like there’s a problem”, same with multiple neighbours. Told we’d get compensation, it never happened.