Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF5 and CF3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 01/17/2026 02:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypridd, Weston-super-Mare, Barry and Tonypandy.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomNewport Internet
United KingdomNewport Wi-fi
United KingdomCaerphilly E-mail
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • robkbangor Rob Knowles (@robkbangor) reported from Cardiff, Wales

    @virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Good luck @virginmedia must have the worst post sales customer service in the known universe

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

  • PentwynP Pentwyn & Llanedeyrn Pickers (@PentwynP) reported from Cardiff, Wales

    @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Still not working

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???

  • Phoebe98935634 Phoebe (@Phoebe98935634) reported from Cardiff, Wales

    @virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks

  • dlrwills Dan Williams (@dlrwills) reported from Cwmbran Central, Wales

    @virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.

  • DjDonna105 Donna Wigmore (@DjDonna105) reported from St. Julians, Wales

    @virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.

  • lfmortgages lisafletchermortgages (@lfmortgages) reported from Barry, Wales

    Terrible service from #virginmedia for 3 months+. Spent hours on the phone for the goalposts to be moved again. Apparently if you are residential customer intermittent service in a 24 hour period is acceptable, even if that is 10 minutes Bye bye 🖐🏻🖐🏻#bonvoyage

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks

  • ItsLau_xo 🦋Laura 🦋 (@ItsLau_xo) reported from Cardiff, Wales

    So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    @virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Superfoz Fozzy (@Superfoz) reported

    Virgin media are ****.

  • SandeepJayawant SandyJay (@SandeepJayawant) reported

    @virginmedia Thanks for prompt response There has been no service for several hours today but some service restored now Some TV channels intermittently off air and pixelated Wifi also cutting out intermittently and then good speed Any idea how long the issue will last as no updates yet

  • tom_bourlet Tom Bourlet SpaghettiTraveller (@tom_bourlet) reported

    @virginmedia Hey, I appreciate your help the other day. We had the engineer out and he changed some of the wiring, worked for a week but now back to failing all day. Any help would be hugely appreciated

  • midgers550 Mr Midgers 💙 (@midgers550) reported

    After nearly 20 years with @skytv they’ve failed to match @virginmedia “new customer” offer. Notice given. Need to starting looking at deals 👀

  • AllHopeLost3 Seriously Annoying #FBPA (@AllHopeLost3) reported

    @virginmedia Your website suggests you have known this is a (common?) problem since August. Rather than putting the onus on customers, perhaps you should be looking at yourselves?

  • AlisonPG Alison (@AlisonPG) reported

    . @virginmedia has been down all day and I’m conversing with support via @WhatsApp Then that packs in too 🙄 is it me? 🥺

  • olimortimer Oli Mortimer (@olimortimer) reported

    Email from @virginmedia 5 mins ago, saying that we won't have internet tomorrow until 6pm, due to works to modernise the network. Thanks for giving us plenty of notice, especially as it reads it's planned modernisation. Will we be receiving credit for the downtime?

  • thomas5i9 T (@thomas5i9) reported

    @virginmedia I have went through all the possible steps online and still have slow speeds when not right by the router.

  • AllHopeLost3 Seriously Annoying #FBPA (@AllHopeLost3) reported

    For weeks we have had problems with @virginmedia e-mail. Locked out of a/c requiring password reset again & again. Need a reliable provider. Latest lockout cost work/money. Webpage/forum gives no long term resolution. What are you doing about it @virginmedia?

  • gregbeech Greg Beech (@gregbeech) reported

    Been having some WiFi issues recently, perhaps because my @virginmedia hub is about a decade old. So gave them a call and from Thursday I'll have the latest router and gigabit download speeds. I'm always surprised how good their customer service actually is nowadays.