Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10, CF23 and CF15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 12/07/2025 10:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @virginmedia and the signal on box office has gone again! Bloody ridiculous 😡

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues

  • TetDavis ʇǝʇ🖤 (@TetDavis) reported from Cardiff, Wales

    Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Newport, Wales

    @virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!

  • IanRawlings2 Ian Rawlings (@IanRawlings2) reported from Newport, Wales

    Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • meribelman Peter Williams (@meribelman) reported from Penarth, Wales

    @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia Avoid at all cost’s! A terrible company!

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • bert33uk bert33uk (@bert33uk) reported from Cardiff, Wales

    @bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    @virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IanTaylorAlmond Ian Taylor (@IanTaylorAlmond) reported

    @virginmedia call for technical help, call ends with a text for technical support which then says I have to call you?!! Please can I speak to someone?

  • HighburyHighs_ HighburyHighs (@HighburyHighs_) reported

    @_KXIV @virginmedia It’s not your Ethernet cable, it’s them, they’ve had problems for a few months and try blaming your equipment, I’ve had engineers come out and say all is fine my end. They won’t admit it’s their fault because that means they’re liable for compensation which could go into the-

  • TheMinnieCat Minnie Hawkins (@TheMinnieCat) reported

    .@virginmedia I honestly feel as though I might explode if I have to hotspot to my damn phone 1 more time today! Trying my best to work from home but really not helped by Virgin Media super fast internet which crashes on a regular basis nearly every day.😡🤬

  • barry_butler07 BB07 (@barry_butler07) reported

    @virginmedia how can i contact someone about your shocking customer service?

  • Markbdlon Is it over yet? (@Markbdlon) reported

    So no Internet or landlines only TV from @virginmedia yet their service tracker says all is well apart from the TV??. Tried to ring them and they have an automated voice saying maybe I should ring later as they are busy so goodbye!?! Awesome service, not.

  • Tory_slugs Mr Teeny (@Tory_slugs) reported

    @virginmedia Been trying to get in contact to fix a faulty TV box, disconnected the setup that your engineers installed because the WiFi service has been awful since startup, put it back together and now the TV box is not switching on. Can't get in contact with customer service.

  • murray_rogers Murray Rogers (@murray_rogers) reported

    @virginmedia Looking to speak to someone but damn crap music is doing my head in! Customer Services? Out of contract and looking to make changes but only change will be to an other provider!!

  • leemaycock Lee Maycock (@leemaycock) reported

    @virginmedia Already checked service statuses and run checks on the line. No faults detected.

  • Ben_Barker1989 Ben Barker (@Ben_Barker1989) reported

    @Psychobel @virginmedia Bt have always been really good with me. If I’ve had issues they’ve generally been resolved pretty quickly.

  • Manny84150471 Manny (@Manny84150471) reported

    @squeak_easy @GoogleStadia @virginmedia I don't know if it's good enough and that's why I'm asking Google, seems you nailed your understanding of the problem in your firsts sentence and could've stopped there 🤔. Maybe if you read my timeline your understanding will improve and you'll have something worth adding.