Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Newport	TV	2 days ago
Cardiff	Wi-fi	3 days ago
Cardiff	Internet	4 days ago
Pontypridd	E-mail	5 days ago
Cardiff	Total Blackout	6 days ago
Cardiff	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Brody (@brodyanderson_) reported 4 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Peter Gillibrand (@GillibrandPeter) reported 7 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 8 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Gareth Thompson (@gareth_thmpsn) reported 14 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Steve Mowat (@SteveMowat4) reported 14 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  Right Direction (@BackOnTrack__) reported 18 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  LK (@LaurenKetchley) reported 22 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 30 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Pauline Lomax (@RedhillsAnnie) reported 31 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Ryan Davenport (@Welsh_Saint14) reported 44 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  𝗣S. (@philscully) reported 44 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 45 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  lee williams (@thelee_x_w) reported 46 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 48 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  Behnaz (@behnazakhgar) reported 48 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  stadiamap 🏟️ (@StadiaMap) reported 53 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Pauline Lomax (@RedhillsAnnie) reported 55 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Dave T (@fin_father) reported 56 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 58 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Steve Mowat (@SteveMowat4) reported 59 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 🇺🇸 (@BettySwollock) reported 2 minutes ago

  @trapdoor456 @virginmedia Ive been with the now virgin media used to be known as ntl for 30 years , never really had major issues To be honest, I have 1GB and practically get most of that speed , latency is fine , download speeds are atrocious , customer service could do with a overhaul, other than that Nps for me.

• 
  mr b (@uxbridgeblade) reported 3 minutes ago

  @virginmedia when are you going to fix the broadband issue in ub9 6be? It’s been dreadful since Monday 20th July

• 
  Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported 4 minutes ago

  @virginmedia we have sent back the equipment using the box provided. We have proof we sent it, spent an hour on the phone last week and receive another message saying we are being billed. Please sort it out this is very poor.

• 
  🌈april🐾 (@77razr) reported 6 minutes ago

  Im back online. Spent hours troubleshooting our new router which was only doing Ethernet and not wireless. I lug my pc downstairs to check the settings. OUR PRINTED PASSWORD IS MISSING TWO ******* CHARACTERS **** VIRGIN MEDIA **** YOU

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 7 minutes ago

  @virginmedia - But you can do this in the app. Download app. Login. Accept renewal offer. - Am told new contract has been sent to an email address I removed from my account ~1 year ago. - Return to "my Account" in app. Still says my account is due for renewal

• 
  MugsyLeeds (@mugsyleeds) reported 7 minutes ago

  @virginmedia hi. Can you advise why my internet is so poor at 5 York House Leeds LS28 5DE?

• 
  Chris Love (@chrislove_89) reported 9 minutes ago

  @virginmedia 4x since I’ve moved across from BT, the service has been completely down in my area, this in space of just a few months. This has affected exam revision, kids bedtime routines, among other things. Terrible, pathetic service and can’t wait until my contract expires!

• 
  James Durrant (@je_durrant) reported 9 minutes ago

  @virginmedia I did that earlier today and your colleague confirmed nothing can be done until 17th August, over a month since this started. Now you’re saying it’s £1660 to exit a service I can’t even use. “Taking responsibility” and “monitoring” doesn’t solve my problem

• 
  Andy Mac (@andy_mac21) reported 12 minutes ago

  @chrislove_89 @virginmedia Into em .. they’ve got your cash and don’t give a ****. Won’t get a reply or support

• 
  Urm (@erm2urm) reported 13 minutes ago

  Not long upgraded to 360. Is there a reason I need to login to @BBCiPlayer every single time I open it? I can't get into my @DisneyPlus account on one of the boxes. Not too happy with this 360 service atm. Could you help please @virginmedia