Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10, CF23 and CF15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Weston-super-Mare |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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Phillip Nifield
(@NifieldPhillip) reported
from
Cardiff, Wales
@virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????
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Mr Bowe - Abbeywood CS
(@ABoweACS) reported
from
Newport, Wales
@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?
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Siôn Edwards 🏴🇪🇺
(@Sionedwards) reported
from
Cardiff, Wales
....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca JD2317
(@RJd2317) reported
@virginmedia you need to sort out the Internet its a joke , it's off and on all day everyday . Everytime the wheather is bad there is always a problem . Even when there is no problem there's a problem , im sorry but you need to do better.
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Alexandra Sedgemore
(@alexandrathommo) reported
@virginmedia Hi still cutting in and out. And yes I’ve checked the status online page. I’ve also wiggled the cables 😱 can someone please update me asap as I’m paying way over the odds for intermittent service while trying to wfh
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Peter Divers
(@pistopete82) reported
@virginmedia Says network cable unplugged
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Alexandra Sedgemore
(@alexandrathommo) reported
@virginmedia Now there are issues in my area. There are ALWAYS issues! I have no broadband at all right now
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James Tumilty
(@EmeraldHitman) reported
My @virginmedia is so bad, I've had to switch to my mobile data to get twitter updates for the football results. And apparently I have a gigabit connection. Shocking service.
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Sara - Colin 💖
(@Privateer809) reported
@virginmedia help needed. My broadband has been off since 12.30 yesterday 10/1. Website and customer care number keep saying it’ll be fixed asap but someone else on the street has now been told you’ve no idea when it’ll be fixed. I work from home and I can’t keep
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wooks7619
(@wooks7619) reported
When will @premierinn do something about the wifi in their hotels?????? It's bloody awful wherever I stay, and I stay in a lot of them!! @virginmedia you are bloody useless!!!!
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Lord,Professor Premble Von Twint
(@PrembleVonTwint) reported
@virginmedia I've just had an email from you guys. Wow. Nihilistic or what. I've had a contract with you for years... 20 probably. You write to say you're doubling the cost but "Hey, feel free to **** off" You never even upgraded my TiVo from 2011 Are you guys just giving up?
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scouselegacy 💫
(@scousenat) reported
@virginmedia quite possibly the worst internet I’ve ever had ….months of phone calls makes no difference. The tech team just waffle the same crap from whatever script they are told.
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Matt ‘Barnsey’ Barnes
(@matt18barnes) reported
@virginmedia The issue is that the Wi-Fi drops in the afternoon everyday since October last year. We have had 3 new hubs, 3 engineers and even he couldn’t connect!!! Said we needed pods but if there’s no Wi-Fi how are the pods going to work? Never shows any issues with Wi-Fi to the hub