Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 01/06/2026 21:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Weston-super-Mare, Barry, Caerphilly and Tonypandy.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomPontypridd TV
United KingdomNewport Internet
United KingdomNewport Internet

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • robkbangor Rob Knowles (@robkbangor) reported from Cardiff, Wales

    @virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬

  • GreggC_CC Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported from Newport, Wales

    @rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Good luck @virginmedia must have the worst post sales customer service in the known universe

  • JasperDommett 𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported from Cardiff, Wales

    @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

  • PerformandGrow Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • Phoebe98935634 Phoebe (@Phoebe98935634) reported from Cardiff, Wales

    @virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing

  • nicholasmith6 Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported from Cardiff, Wales

    @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    @virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.

  • PhilippaWillia1 Philippa Williams (@PhilippaWillia1) reported from Penarth, Wales

    @virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    @virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!

  • PentwynP Pentwyn & Llanedeyrn Pickers (@PentwynP) reported from Cardiff, Wales

    @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

  • dlrwills Dan Williams (@dlrwills) reported from Cwmbran Central, Wales

    @virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.

  • TaffieBaggie Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported from Cardiff, Wales

    @EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AnninaKaski Annina Kaski (@AnninaKaski) reported

    @virginmedia My issue still remains. I would like to speak to someone on the phone to get it fixed or to book an engineer

  • madcook2809 john parkinson (@madcook2809) reported

    @virginmedia I was offered everything I currently have for £54 pcm. However the kids channels disappeared and was told it would be an extra £5pcm. Spoke to aisha in customer relations and she said they'd look at getting a £5 monthly rolling credit added to compensate for this. Is this done?

  • LondonHayden1 LondonHayden (@LondonHayden1) reported

    @itvnews Virgin Media Internet still down after 4 days!

  • LondonHayden1 LondonHayden (@LondonHayden1) reported

    @standardnews Virgin Media Internet still down after 4 days!

  • LondonHayden1 LondonHayden (@LondonHayden1) reported

    @SkyNewsBreak Virgin Media Internet still down after 4 days!

  • RyanVeal9 Ryan Veal (@RyanVeal9) reported

    @virginmedia I am not calling any more, you need to act on this I have invested over 3 hours now and just been cut off or not called. You must get someone to call me at an agreed time. You say your customer service is excellent well start living to that statement

  • Morvaridp Morvarid (@Morvaridp) reported

    @virginmedia Also, when they said you can sign a new contract and you have 28 days cooling off period which you can cancel (as we are moving out). Now yesterday we were told that’s not the case! This is absolutely ridiculous. We are moving out end of may.

  • RyanVeal9 Ryan Veal (@RyanVeal9) reported

    @virginmedia That someone would call me and they haven’t. I just want to cancel my services. This has been going on for so long now my new service have been delivere and installed.

  • Morvaridp Morvarid (@Morvaridp) reported from Barnet, England

    @virginmedia We signed a new contract and we were meant to have internet connection by Monday/Tuesday. We still don’t! We called then on Wednesday and they said they call back. They never did. We called yesterday. They said they’ll look into it. Nothing yet!!

  • DavidDrumm8 David Drumm (@DavidDrumm8) reported

    @virginmedia I received a letter from you yesterday saying that Sky Sports channels will be switched off on our multi room box from June 30th, 'this is happening because it's an older box and will no longer be possible to support Sky Premiums.' ...