Virgin Media

Virgin Media Outage Report in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 03/13/2026 08:20

March 13: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Porth, Cardiff, Pontypridd, Barry, Weston-super-Mare, Pontyclun and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCaerphilly Wi-fi
United KingdomPorth Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems

  • FerriesAndy Andy Ferries (@FerriesAndy) reported from Cardiff, Wales

    @virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    @virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰

  • SAULYD_ saul (@SAULYD_) reported from Newport, Wales

    @virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****

  • JasperDommett 𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported from Cardiff, Wales

    @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

  • PhilippaWillia1 Philippa Williams (@PhilippaWillia1) reported from Penarth, Wales

    @virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped

  • GreggC_CC Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported from Newport, Wales

    @rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    @virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.

  • dlrwills Dan Williams (@dlrwills) reported from Cwmbran Central, Wales

    @virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.

  • PentwynP Pentwyn & Llanedeyrn Pickers (@PentwynP) reported from Cardiff, Wales

    @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

  • TaffieBaggie Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported from Cardiff, Wales

    @EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.

  • judealdridge Jude Aldridge (@judealdridge) reported from Taff's Well, Wales

    Looks like @virginmedia having issues again!

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • nicholasmith6 Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported from Cardiff, Wales

    @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • PerformandGrow Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • DebbieWharton Debbie Wharton (@DebbieWharton) reported from Cardiff, Wales

    @WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WattoPhotos WattoPhotos (@WattoPhotos) reported

    @virginmedia I have the old style hub been a customer for 5 yrs with same hub. wifi and internet is on off every few days and for £44 a month just for broadband I am consider changeing provider

  • WattoPhotos WattoPhotos (@WattoPhotos) reported

    @virginmedia No that is no help I know how to turn a hub on and off. Can I get a new hub I have had same 1 for 5years. look it is simple I am paying £44 a month just for broadband for a service and your not providing the service

  • Nadia90775400 Nadia (@Nadia90775400) reported

    @virginmedia absolutely horrendous service!!! This company gets rich off innocent people taking out phones and abuse them!!!!

  • deanwalker07 Dean Walker (@deanwalker07) reported

    @virginmedia Yes that didn’t help, passed to 3 different departments including one where i think the person was half asleep and just kept putting me on hold and a computer saying my wifi is good despite not being here!

  • MatKlik Mat Klik (@MatKlik) reported

    @virginmedia Um this doesn’t sound like the solution to my issue. If I do this the connection to quite a few of my devices will die as the router has been renamed from the default.

  • SteelCity_ENT Mr Miran Pankhania (@SteelCity_ENT) reported

    @Ofcom @virginmedia @Plusnet Thanks. I have submitted an advisory form to make a formal log of my issue. I will have this investigated further if it is not resolved with a view to pursuing an independent decision from either of the bodies mentioned.

  • Nadia90775400 Nadia (@Nadia90775400) reported

    @virginmedia HORRENDOUS CUSTOMER SERVICE U SHOULD BE ASHAMED!!!!!!!!!!!!!!!

  • MatKlik Mat Klik (@MatKlik) reported

    @virginmedia The extender is a 3rd party not yours but my connection issue is direct to your router not the extender.

  • janhavi1092 Janhavi Agrawal (@janhavi1092) reported

    @virginmedia Today was the fourth time I was given an appointment to install faceplate and nobody showed up again. I lodged a complaint on 14th August - haven't heard any update on that yet. Calling the pre-installation team on 08000521734, they refuse to help. How can I escalate this?

  • EnrichMarketing Jo Rich (@EnrichMarketing) reported

    @virginmedia 12pm is good. I'll take anything since I can't call Customer Services because the system is flawed and won't accept my call unless I pay the bill which is incorrect due to Virgin Media making a mistake. I don't know how you're not yet being investigated by @financialombuds