Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF5 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 01/26/2026 22:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomNewport Wi-fi
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • ThomasMumford Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • gingio Shane (@gingio) reported from Cardiff, Wales

    Another poor show from @virginmedia. They’re going downhill...

  • pontyboi daniel james lewis (@pontyboi) reported from Cardiff, Wales

    @virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.

  • SheilaDuers Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.

  • bighumphs Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • charliewong87 Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • DeanConway1 Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • Magadocious82 Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WMalpass Woza (@WMalpass) reported

    @virginmedia John, happy to have a webchat but this is only one issue we have had and still not resolved.

  • jackoncc1701 Shaun Jackson (@jackoncc1701) reported

    @virginmedia So order placed watch included & charge, not sent, advised it would follow in 28 days, then not being sent, being called a liar, advised complaint legitimate then closed, advised I’m being charged for Watch that has not & will not be sent, damn straight going to @financialombuds

  • Angie_Spoto Angie Spoto 🔮 (@Angie_Spoto) reported

    @virginmedia It would be helpful to get an accurate estimate so we can plan ahead, instead of getting uninformative updates AFTER we were told the fix was supposed to be complete. How can we be confident we'll have Internet before the work week?

  • willanderson93 William Anderson (@willanderson93) reported

    @virginmedia @LutzSchueler perhaps you can help help out here? I'm sure 6 broken promises isn't how virgin wants to operate. Can you please just get me a call back for the 7th time asking. Your WhatsApp team have my case.

  • HeyItsOst Phil 🏳️‍🌈 (@HeyItsOst) reported

    @virginmedia Service checker advised no issues. Done pin hole and reboot. Couldn't find a number to call so raised a complaint on my account.

  • jjsmoothie Jean Jacques Smoothie (@jjsmoothie) reported

    @virginmedia Please I beg you give me an email contact so I don't have to waste anymore time on the phone and can explain my problem!!

  • SCubair Steaphan Cùbair (@SCubair) reported

    @Angie_Spoto @virginmedia You ain't the same affected area I am. No one is able to tell when service will be restored. But according to Virgin there's no breach of contractual obligations...

  • ihatewestwood Ihatewestwood (@ihatewestwood) reported

    @virginmedia No, I needed my user name and password which is the issue.

  • RussTaylor83 Russ Taylor (@RussTaylor83) reported

    @virginmedia Incomming connection is continually unstable. Goes between 1MBPS to 40MBPS to 10 MBPS constantly…

  • willanderson93 William Anderson (@willanderson93) reported

    @virginmedia @LutzSchueler , you see what I'm dealing with?! Please wade in here before your Twitter team tell me to phone you after they have broken 6 call back promises to me over the course of a few weeks. You do run a telephony company don't you?! 🤔