Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

City	Problem Type	Report Time
Cardiff	Internet	15 hours ago
Newport	TV	17 hours ago
Barry	TV	19 hours ago
Cardiff	TV	19 hours ago
Newport	TV	20 hours ago
Barry	TV	20 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 6 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 7 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Noga Fett (@darth_noga) reported 16 minutes ago from Barry, Wales

  Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

• 
  Right Direction (@BackOnTrack__) reported 18 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Mark (@MarkAnstee2) reported 22 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 23 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  mz f Drennan (@mz_drennan) reported 24 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Brody (@brodyanderson_) reported 30 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Mark Smith (@markccfc70) reported 34 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Gareth Thompson (@gareth_thmpsn) reported 37 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 41 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Ed Morris (@edmorrispt) reported 44 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  MaartenX. (@MaartenSleeckx) reported 47 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Samantha (@Samanth82113398) reported 47 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  𝗣S. (@philscully) reported 53 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  rose allen (@roseall87907765) reported 53 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  Benjamin Hartrey (@benj8min) reported 55 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Gareth Thompson (@gareth_thmpsn) reported 56 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Sam Tempest (@SATempest) reported 59 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  MaartenX. (@MaartenSleeckx) reported 60 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Natalie Whittle ⭐⭐ (@nataliewhittle6) reported 14 minutes ago

  @virginmedia Itv1 still not working any ideas when it will be up and running again

• 
  James Price (@VIKINGJP74) reported 15 minutes ago

  @virginmedia Hello what’s the problem in my area today ST3 Stoke On Trent No picture for hours on my TiVo box ??

• 
  John Smith ⚒ 🇬🇧 (@JohnSmi34115189) reported 16 minutes ago

  @virginmedia I still haven't forgiven @virginmedia for forcing me to update from my old box. Didn't send the correct kit to actually be able to install it, and then charged me for an enigineer to fix their problem. Now this nonsense

• 
  Shaun Riley (@shaunriley1954) reported 16 minutes ago

  @virginmedia @Da8blue It took long enough to fix

• 
  Dumitru Langham (@DumitruLangham) reported 17 minutes ago

  @ITV Are you guys having problems!!!!! On my virgin media tv channel it blank screen!!!’

• 
  Ant Trevers-Footitt (@FootittAnt) reported 19 minutes ago

  @virginmedia ITV still down

• 
  martyn coombes (@martyncoombes72) reported 19 minutes ago

  @Jennababes @virginmedia There is an outage

• 
  Investor (@UrTradingDiary) reported 22 minutes ago

  Anyone else having the same issue? Just got the following update. This is ridiculous! Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012285465. The estimated repair time is now: 18/05/2026 10:10:00. 🙀🙀🙀 @virginmedia time to switch?

• 
  Dave (@Dave_Syracuse) reported 23 minutes ago

  @virginmedia your WiFi is still not working. Please sort it out.

• 
  caileachcrubach (@caileachcrubach) reported 24 minutes ago

  @virginmedia I sincerely hope you remove any charges for the outage time scale. Bloody awful 'service'.