Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF3, CF5 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Newport |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kellymiller
(@keighanizzy) reported
@virginmedia They tell me it’s a problem from your end? We have no idea but this can’t be left.
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Ron parsons
(@ParsonsRon) reported
@virginmedia Could you get someone quicker than Friday though as 4 days unable to work is not good, could I also ask that my bill is revised for the four days I will have no service please.
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tom turton
(@tomturton1) reported
Absolutely awful customer service @virginmedia ! Tried ringing all day and been on chat since 1030am this morning being passed around and ignored
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Bea Smith 🇬🇩
(@Miss_Cherry_B_) reported
I really can’t believe o2 have merged with those crablouses, Virgin Media! Down the drain goes a fairly decent service now, I suspect! I need to look into my options because my money going into VM pockets in any way, shape or form will make me sick
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Ovais Shah
(@ovais_shah) reported
@virginmedia Thanks CC, I tried that link and logged a complaint - however that also was just marked as resolved with the same line - "will get fixed once the service outage ends". How can it resolve a hardware fault where the box is not even switching on?
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Liz Lawson
(@br0kenb3tty) reported
@virginmedia Yes I did check before contacting you and also ran the diagnostic test. Nothing is shown. However others in my street have had problems as well.
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Kellymiller
(@keighanizzy) reported
@virginmedia No, they haven’t said. Please help. We can’t leave them with no way to call emergency services should they need it.
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AndrewBrooks
(@AndrewJBrooks) reported
I’d never imagined what worst companies were to merge until I saw the news about Virgin Media and O2! That’s surly going to create the worlds biggest Customer Service nightmare?
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Andy Croy
(@AndyCroy) reported
@virginmedia Oh this address? The one which is nowhere to be found on your website? Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham NG2 3GG
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NWA CHOPPA
(@nwachoppa) reported
@virginmedia I have been a customer for the last 7 years my neighbours just got virgin media and you are running it off my box. I have had nothing but problems since. I want all the cable lines taking out of my garden and the account closing.