Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

City	Problem Type	Report Time
Cardiff	TV	2 hours ago
Cardiff	Internet	17 hours ago
Cardiff	Internet	1 day ago
Cardiff	Internet	1 day ago
Newport	Internet	1 day ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Louise Dare (@lou_dare) reported 11 seconds ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Ryan Davenport (@Welsh_Saint14) reported 3 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  andy lanyon (@andylance1977) reported 6 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Gareth Jones (@gazthebluebird1) reported 7 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Right Direction (@BackOnTrack__) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Sam Tempest (@SATempest) reported 16 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 18 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Sam Tempest (@SATempest) reported 26 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Gareth Jones (@gazthebluebird1) reported 28 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Sam Tempest (@SATempest) reported 28 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Benjamin Hartrey (@benj8min) reported 29 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Rob Downer (@NobbyD27) reported 31 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Charl Balcombe (@CharlBalcombe) reported 31 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Tim Burns (@TimmyGrunt) reported 32 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 39 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

• 
  Joshua Watson (@josh_wats09123) reported 45 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  andy lanyon (@andylance1977) reported 45 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  lee williams (@thelee_x_w) reported 47 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 55 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  stadiamap 🏟️ (@StadiaMap) reported 58 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicky Gray (@grayn59) reported 4 minutes ago

  @virginmedia why is my broadband off and why does this repeatedly happen? Your broadband service checker also does not currently work.

• 
  Alex (@Ahead18251112) reported 5 minutes ago

  @repeatall @virginmedia @K_simple_k Upgrading? Major outage?

• 
  Dawn Rose (@drosey) reported 11 minutes ago

  @virginmedia Signed up for updates on the TV outage (into 2nd day now). Absolutely ZERO emails..not even one! Hope there's plenty of compensation for loss of service

• 
  Dumitru Langham (@DumitruLangham) reported 13 minutes ago

  @ITV Are you guys having problems!!!!! On my virgin media tv channel it blank screen!!!’

• 
  Neil Hedge (@parkgateblade) reported 17 minutes ago

  @virginmedia Hi my virgin tv hasn’t worked for 8 hours I’ve rung the number and it says it’s a fault at your end and you’ve got engineers on it. Can I suggest getting new engineers it’s still not working #refundplease

• 
  Bryan B 🇻🇨 🔥 (@BryanB_LFC) reported 22 minutes ago

  @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech

• 
  Simon Parry (@sparry951) reported 24 minutes ago

  @virginmedia In laws have NO TV again this evening. Status checker says there is a TV issue, LE2 9AA

• 
  Debi Williamson (@Debi0709) reported 25 minutes ago

  @virginmedia Getting fed up now had issues with our box this morning

• 
  Bear Holland (@follow_the_bear) reported 26 minutes ago

  @virginmedia @VespaPX12570 Why no compensation for loss of TV it makes up one third of monthly payment for broadband, phone and TV services. If TV goes down for a day should get 33% minimum of contract cost for the days loss of TV service. What would CISAS say? #CISAS

• 
  mec337 (@mec337) reported 27 minutes ago

  @virginmedia I can tell you the problem is with the head end. No great surprise there