Virgin Media outages and service status in Cardiff, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Aug 13, 7:01 PM GMT+1.
- Internet (60%)
- Total Blackout (21%)
- Wi-fi (12%)
- TV (5%)
- E-mail (2%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and NP10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Newport, and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 1 day ago |
|
Pontypridd
|
TV | 2 days ago |
|
Cardiff
|
Total Blackout | 2 days ago |
|
Cardiff
|
Internet | 3 days ago |
|
Cardiff
|
Internet | 3 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia The image attached shows you have notified me of an issue
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damian Kerlin 🏳️🌈 (@damianKerlin) reported from Cardiff, Wales@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
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Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Sam Sims (@mantha_1976) reported from Newport, Waleshey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
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Gareth Thwaite (@GarethThwaite) reported from Barry, Wales@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Benjamin Hartrey (@benj8min) reported from Cardiff, WalesAnother day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Martin (@Ryhope_Wood) reported@virginmedia I need your help. I am having a nightmare with Hub 5.
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m (@Marcus_Campana) reported@virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???
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Rachel (@sixtiesrachel) reported@virginmedia @saltyy_savage This isn't an isolated issue. It is happening to many people. What is going on? @MartinSLewis
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Eric Byrne (@EricByrne35) reported@virginmedia broadband down about two or three hours now in Clondalkin, that's a day off my bill now for the inconvenience, surely?
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Matt (@blmatt1) reportedHey @virginmedia, are there issues in my area again? Broadband went off suddenly yet service status suggests there are no issues?
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Anne Bradford (@AnneGBradford) reportedSo had a request from what was supposed to be your help care centre - but they are a scam!! @virginmedia
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David Nolan (@blessdavo) reported@virginmedia Intermittent signal. As it was earlier this morning. It says you're looking into it!
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Kathy Miller (@KathyMi25429227) reported@virginmedia I am NOT setting up a passcode. I ought to be able to SPEAK HUMAN TO A HUMAN. I gave spent an hour amd finally spoke to someone but am still complaining to Ofcom 4 a variety of reasons about appalling customer service
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GioFon79 (@ItalianraverGio) reportedMy broadband is down in the LA area. Can you please help?? Or can you confirm there is an actual issue @virginmedia
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m (@RamsbottomMark) reported@cxdi55 @skytv @SkyHelpTeam got the same with virgin media ..needs a regulation like with car insurance where they have to offer you the same deal as a new customer