Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10, CF23 and CF15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 12/05/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @Dionne96310374 We weren’t offered that when ours went down

  • edmorrispt Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

  • fredljones_ Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

  • GarethLloyd18 🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported from Cardiff, Wales

    @virginmedia awful customer service

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

  • blue_murdock Ritch Zablan (@blue_murdock) reported from Cardiff, Wales

    @virginmedia … is there network cover problem here cardiff now?

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • damianKerlin damian Kerlin 🏳️‍🌈 (@damianKerlin) reported from Cardiff, Wales

    @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • behnazakhgar Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • djleekee Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales

    @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

  • MissAzzaB Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

  • fredljones_ Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

  • reddevil1975 Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

  • philscully 𝗣S. (@philscully) reported from Cardiff, Wales

    @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

  • mantha_1976 Sam Sims (@mantha_1976) reported from Newport, Wales

    hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • localdriver2 localdriver (@localdriver2) reported

    @virginmedia Nothing technical about my last twit. July 26 you say issue being fixed. Aug 6 I say still broken. Aug 6 you say contact forum as its an account issue. Thus, inferring that you had received info., that it is 'an account issue'. I was seeking clarification of that inference.

  • feckingpassword georgia (@feckingpassword) reported

    @virginmedia is it actually possible to speak to a customer care advisor on the phone?

  • ukpbz ukpbz (@ukpbz) reported

    @virginmedia @virginmedia the status check tells me you have had problems and engineers hoping to fix it soon. How soon is soon. Have you stopped my payments during this time?

  • Anthony95150605 Anthony Turner (@Anthony95150605) reported

    @virginmedia Been on phone to customer services and the service is a joke they don't listen and just read out the same scripted talk they are told to say, they can't even answer a question, when u pull them on it, they put you on hold and come back talking about something else 🤬

  • PaulMacGill Paul MacGillivray (@PaulMacGill) reported

    After a month of being in my new house, Virgin media are finally installing the internet. This was supposed to be done a month ago and has kept getting delayed. The service has been really poor so far but I'm just happy that it's finally here.

  • ewcars Elegance Weddingcars (@ewcars) reported

    @virginmedia Problem in my area but Virgin say it’s my problem. My neighbour is old & has Virgin her phone is not working I’m getting her to go to by by

  • coolcuk Shaun Connick (@coolcuk) reported

    @virginmedia I'm basically telling you that we have a faulty modem but you as a company are refusing to replace the modem or send an engineer out to look at the issue. Instead I'm suggested to go on a forum and post my problem, not very helpful to be honest. Pretty poor actually.

  • Sue81964 Sue (@Sue81964) reported

    @virginmedia No got no explanation whatsoever to be honest I've been with virgin over 20 odd years and think this will be my last you've lost a loyal customer

  • Soze1172 Michelle Rulton (@Soze1172) reported

    @virginmedia Finally the hub and box is working...but day 3 (ringing daily) on trying to get you to add on the children's "fun" package reinstalled after one of your customer services reps removed it. Starting to think 10 minutes is actually 10 days🤬

  • Tradoch Tradoch (@Tradoch) reported

    @virginmedia My email address is not working so I asked to be contacted by phone.