Virgin Media outages and service status in Cardiff, Wales
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If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 and CF5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 2 days ago |
|
Cardiff
|
TV | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Newport
|
Internet | 3 days ago |
|
Newport
|
Internet | 3 days ago |
|
Cardiff
|
TV | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Sally Evans (@PerformandGrow) reported from Barry, WalesPlease help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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πππ¬π©ππ« ππ¨π¦π¦πππ (@JasperDommett) reported from Cardiff, Wales@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem π
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The Lansdowne (@Thelansdownepub) reported from Cardiff, WalesPhoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far π°
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Nige (@niamunna1) reported from Newport, Wales@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
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Nichola-Louise ππ΄σ §σ ’σ ·σ ¬σ ³σ Ώπ (@nicholasmith6) reported from Cardiff, Wales@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Gregg π΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@GreggC_CC) reported from Newport, Wales@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
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Pentwyn & Llanedeyrn Pickers (@PentwynP) reported from Cardiff, Wales@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported from Cardiff, Wales@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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Jude Aldridge (@judealdridge) reported from Taff's Well, WalesLooks like @virginmedia having issues again!
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Leanne Everest β€πβ€ (@reddevil1975) reported from Barry, WalesHere we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! π π π π π π
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.
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Andy Ferries (@FerriesAndy) reported from Cardiff, Wales@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
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Big Dog (@BigDogWrestler) reported from Newport, Wales@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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Claire Perks (@perkie7) reported from Cardiff, Wales@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
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Philippa Williams (@PhilippaWillia1) reported from Penarth, Wales@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just βwait another 72 hoursβ .....It was email, Facebook and twitter messages that helped
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Big Dog (@BigDogWrestler) reported from Newport, Wales@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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Leigh Hawkins (@leohawkins123) reported from Cardiff, WalesOnce again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer π.
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saul (@SAULYD_) reported from Newport, Wales@virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****
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Wyn Emanuel (@WynfordE) reported from Cardiff, Wales@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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Debbie Wharton (@DebbieWharton) reported from Cardiff, Wales@WillHayCardiff @virginmedia Same here, itβs awful. We canβt get hold of them and the website complaints section isnβt much help either!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hailee (@HaileeBacardi) reported@SCOTTAMANIA @virginmedia No, thatβs not what I was getting at. I wanna use my Xbox on the TV like I would when Iβm on the WiFiβ¦ except my WiFi is shockingly bad!
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Lorvin Afonso (@AfonsoLorvin) reported@virginmedia really disappointed with your service , I recently moved houses and was meant to get everything installed , the engineer came and fixed the broadband and left. And 5 days later I still don't have e my TV box set up. Really disappointed.
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John Truesdale (@JohnTru90613516) reported@virginmedia really disappointed in the ongoing poor service you are providing Wifi is terrible & although entitled to 3 boosters was provided with 1 which has made no difference to the poor speed/quality Canβt speak to anyone as the system set up is to avoid any customer support
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πThe Beauty Belle (@bellasbeauty5) reported@virginmedia yes i will do but u think the forums will help this problem ok ?
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Damien Fitzgerald (@Damofitz) reported@virginmedia come on Virgin, I've just worked 7 days straight, come home hoping to chill out and catch up on some gaming and Netflix and the sodding Internet is down with a eta fix of 8 hours away. Can't wait to bin you appalling service off once my current contract is up
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Victoria Edwards (@Ticvoria3) reported@virginmedia @virgin customer reports that you issued a PAC code to a fraudster allowing them to steal your user's number and invalidating every bit of 2FA they've set up. Their bank account already under attack. You do nothing.
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Sam K (@samko1235) reported@virginmedia Just the yellow one at the bottom. I've been over the various resets with your phone team a few times and none of them have been able to sort. The hub is clearly not working correctly and needs and engineer to fix it.
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Alan Surgeon (@AlanSurgeon) reported@virginmedia will the known problems in EH1 / #Edinburgh be fixed soon ?
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Julie Fryer (@JulieFryer14) reportedDear @virginmedia - please can you tell me where @KerrangMagazine tv has disappeared off to & why ******** the box is on every channel?!
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P.A.T.V. Scunthorpe (@PATVOne1) reported@HapG86 @virginmedia Ongoing issues from Sat 25th Sept at Red Bee Media, who playout the channels, means they are still off air after a fire incident. They are being repaired, but their servers have been damaged, so as The Box is working, it is being used as a back up feed for its sister channels.