Virgin Media Outage Report in Cardiff, Wales
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 , CF5 and CF11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 8 hours ago |
|
Cardiff
|
TV | 8 hours ago |
|
Cardiff
|
Internet | 8 hours ago |
|
Newport
|
Internet | 23 hours ago |
|
Newport
|
Internet | 2 days ago |
|
Cardiff
|
TV | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Beth (@bethanjane22) reported from Cardiff, WalesWhen I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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Rhys Caswell (@CaswellAlun) reported from Pontypridd, WalesVirgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Huw (@HuwCCFC) reported from Cardiff, Wales@virginmedia can you send me your customer service e-mail address please.
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Curtis_Tyler (@OfficialCurtiss) reported from Cwmbran Central, Wales@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
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sandra burnett (@sandraburnett3) reported from Cardiff, Wales@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
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Liam (@liam_oharaccfc) reported from Cardiff, Wales@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
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Iestyn T Davies (@iestyntdavies) reported from Newport, WalesJust been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
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Glenn Villis (@thebaronvillage) reported from Cardiff, Wales@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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DiMarco (@atouchofthomas) reported from Cardiff, WalesWhat a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
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MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@virginmedia anyone thinking of getting their Wi-fi, think again. We’ve been with the now since NTL days and this HUB 3.0 has been the worst!! Not as good as the make out. The router is in a good position not hidden away yet it’s still crap!!
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Ashxox (@_eeelhsa) reported from Victoria, Wales@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
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Ian McIntosh (@iantosh4) reported from Newport, Wales@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
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Chris Roberts 🏴🌹 (@ObsrvntPheasant) reported from Cardiff, WalesTories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
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Dr Victoria Silverwood (@SilverwoodVS) reported from Cardiff, Wales@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
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Dylan Lewis (@DesignFourTweet) reported from Cardiff, WalesPassed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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Kristian Brimble (@kristianbrimble) reported from Cardiff, WalesAfter calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
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Adam Lee (@AdamLee2011) reported from Newport, Wales@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
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Ashxox (@_eeelhsa) reported from Victoria, Wales@virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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neiltoon (@neiltoon2) reported@virginmedia wait till its on youtube and you will see how vm treat customers, you will hear all the lies and how they are told to lie by managers to say they are in meetings, i have every recording and screen shots so vm cant lie out of this
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Lauren Etherington (@lauren_ethers) reported@virginmedia I am yes! It’s not been great service this week so I was having a look then noticed it says Weak Security all of a sudden. Thanks!
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JC (@jc_tattooer_) reported@virginmedia Yeah did that and I get a massive total of 27mps. Which is ****. You cannot deliver what you promise. I’m currently on the phone for the 10th time today speaking to your ‘technicians’ to get no where more than likely
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Marie Lyon (@Malriel) reported@virginmedia We are a charity and desperately need access to email our members. My email stopped working on Monday and my husband’s on Friday. Our Charity supports families with badly damaged children. It is essential I am available to support them. Please help
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Joseph Hughes (@J_HSH93) reported@virginmedia hello, please can I be advised of next steps regarding loss of service on certain channels. I have flagged this multiple times on here and have heard nothing back regarding compensation or resolution.
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James (@james_mad_11) reported@virginmedia Just been on the phone to your team who have told us we’ve ordered 6 separate “adult movies” across 2 different days a week apart… we’re writing a formal complaint because that just hasn’t happened
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Marie Lyon (@Malriel) reported@virginmedia How do I post on the options as the phone contact is struggling to help. Is there a complaint process I can use to raise this issue
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Heather Bain (@Mewiimew) reported@virginmedia @simonha08675244 Having similar issues. Definitely something wrong at @virginmedia end.
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VinnytheMackem (@VinnytheMackem) reported@virginmedia 1/2 Problem in G20 area too for past two hours. Your status check is telling me there is no problem and that my equipment isn't connected correctly. It is connected correctly. My phone, when trying to connect, is reporting it can't find the IP address/
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Ralph Mariano ⚒ (@PryceApryce29) reported@virginmedia already done that… none reported. Says mine has an intermittent fault. Would appear strange that no engineers have been allocated even though we’ve been experiencing problems for ages now which have been reported but it’s now getting to the point where it unusable.