Virgin Media

Virgin Media Outage Report in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 02/27/2026 19:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Weston-super-Mare, Newport, Pontypridd, Caerphilly, Porth, Pontyclun and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomBarry Internet
United KingdomBarry Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do

  • AshDowney1 Ash Downey (@AshDowney1) reported from Cardiff, Wales

    @CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails

  • juliewells77 Julie Wells (@juliewells77) reported from Cardiff, Wales

    @virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Pontypridd, Wales

    What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one

  • smoph_star Sophie Simmonds (@smoph_star) reported from Cardiff, Wales

    Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭

  • tomgriffiths88 Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales

    @virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!

  • huwtroberts Huw Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@huwtroberts) reported from Cardiff, Wales

    @virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.

  • EmmaEvans95 Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!

  • official_danpip Dan Pip (@official_danpip) reported from Barry, Wales

    Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄

  • knazzer 🌈Knazzer (@knazzer) reported from Cardiff, Wales

    @virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @virginmedia how can I get in contact with customer services?

  • jonny_ex9 Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Can you just fix my internet please? @virginmedia I really can’t be arsed with this today

  • EmmaEvans95 Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!

  • leynon24 Liam Eynon (@leynon24) reported from Cardiff, Wales

    @virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?

  • karen16464933 karen (@karen16464933) reported from Cardiff, Wales

    @channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss

  • Jordanmac95 Jordan McDonnell (@Jordanmac95) reported from Cardiff, Wales

    @virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.

  • iainmspillane anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported from Grangetown Community, Wales

    @virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Fizzypalmer Fiona Palmer (@Fizzypalmer) reported

    @virginmedia I’ve followed the fix my broadband on the app about 30 times - sometimes it says problem in area and other times it says it’s the box. It’s a hub 3. It’s just intermittent - it drops a lot to 10-20mps and we can’t watch tv or do WhatsApp calls etc - just want an engineer to look!

  • Charles59825129 Charles Taylor (@Charles59825129) reported

    @virginmedia I was not told of one. I was sold a contract of WiFi hub cw a 02 sim card. £32 so I was happy. I phoned up to say I don't use or need the sim card so the customer service guy on the phone removed the sim, didn't tell me the monthly bill would be £64. Virgin broke the contract.

  • TotoDiVita Toto Di Vita (@TotoDiVita) reported

    @virginmedia It not others in the area… others in the same building have NO ISSUES… theirs is working fine… my router fault was diagnosed BEFORE the so called area problem… the technician said it was definitely my router and the area was working fine… this will be 10 days tomorrow…

  • AdamCav98043736 Adam Cave (@AdamCav98043736) reported

    @virginmedia worst ran company in the UK, have been stealing money off us for months and won't pay this back have spent 8 hours on the phone trying to sort this out, don't ever sign up with virgin!

  • mattywelsh88 Matt Welsh (@mattywelsh88) reported

    @virginmedia I'm experiencing issues with my upload and download speeds from my hub and its slowing everything down and trying to watch stuff and it's all fuzzy

  • DoctorBeeching1 JM Molyneux (@DoctorBeeching1) reported

    @virginmedia box crashed again. When you pay good money you expect a service that does not crash or reboot on an almost weekly occurs ce

  • _lisaeli Lisa Eli (@_lisaeli) reported

    @Anna__Demetriou @virginmedia Ahh that really sucks!😔I had the same issues with the network on OBS myself, I assumed it was the ethernet at the time. I hope you find out what the issue is with it soon!

  • davis0688 Allan Davis (@davis0688) reported

    Broadband been down all night. @virginmedia currently advising 4:30pm tomorrow before it’s fixed. Absolutely ridiculous. A week after they inform us they want to double our bill when our contract ends next month. Yep. See you later.

  • SymmonsPauline Pauline Symmons (@SymmonsPauline) reported

    @virginmedia As we don’t have a password for the account we have no option but to cancel the direct debit

  • Victoria1867 Victoria (@Victoria1867) reported

    Hello @virginmedia I need some help setting up my app - how do I find my area reference?