Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Newport	TV	12 hours ago
Cardiff	Wi-fi	2 days ago
Cardiff	Internet	2 days ago
Pontypridd	E-mail	3 days ago
Cardiff	Total Blackout	4 days ago
Cardiff	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  andy lanyon (@andylance1977) reported 2 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 7 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Pauline Lomax (@RedhillsAnnie) reported 9 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  𝗣S. (@philscully) reported 12 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Moseph Mellars (@stfcjoner1986) reported 21 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 22 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  Pauline Lomax (@RedhillsAnnie) reported 22 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Behnaz (@behnazakhgar) reported 23 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Trudi Foster (@MsWhippet1) reported 26 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 26 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 34 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Brody (@brodyanderson_) reported 36 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  andy lanyon (@andylance1977) reported 45 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Lee Smith 🌻 (@djleekee) reported 47 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Joshua Watson (@josh_wats09123) reported 48 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 51 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Steve Mowat (@SteveMowat4) reported 51 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Louise Dare (@lou_dare) reported 58 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Darren Coomber (@Dazc090861) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

• 
  lee williams (@thelee_x_w) reported 59 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Jones (@PaulFJonescom) reported 5 minutes ago

  @virginmedia are totally incompetent. Cancelled my service. Was told I will get a final bill and can ignore my current bill. Now have final bill and have a late payment charge for previous bill added. Cant get through on phone lines. Be wary when cancelling your services people!

• 
  Nick S. (nickncs) (@nickncs_cP) reported 14 minutes ago

  @virginmedia something is wrong with your internet network. maybe DNS server issue? some sites down on all devices but able to reach them if using a vpn.

• 
  Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported 15 minutes ago

  @virginmedia we have sent back the equipment using the box provided. We have proof we sent it, spent an hour on the phone last week and receive another message saying we are being billed. Please sort it out this is very poor.

• 
  Joanna Ayliffe (@joanna_ayliffe) reported 20 minutes ago

  @virginmedia how do you manage to charge me for a service you barely provided but won't let me bill you £25 for an engineer who did not arrive between 8 and 12 on the day in question?

• 
  G IREL (@TJAYIREL) reported 22 minutes ago

  @virginmedia @KatReynolds5 hi any problems in the dublin area? internet went down at some point in the last hour.

• 
  Kakistocracysucks (@AR59446899) reported 23 minutes ago

  @Rugby_Scoop @virginmedia Agreed, as a Bok supporter,when we crunched them half to death last November they started to call for scrumming laws to be changed,good to see that the ABs are back,looking forward to a tough series now…just get rid of that **** Ben Smith he’s giving AB rugby a bad name.

• 
  Patrick Watson (@pwatsonmontrose) reported 24 minutes ago

  @virginmedia I am a customer. Please stop sending me messages on Twitter to other customers of yours .. {mainly to customers wanting to leave Virgin!)

• 
  lucy barnett (@lucebarnett) reported 25 minutes ago

  @EE I was on a call for 42 minutes this morning and got nowhere. Nobody wants to take any responsibility and suggesting I didn’t order despite the fact SIMs have moved over to One plan and Virgin Media contacted me about leaving. Very poor service

• 
  MugsyLeeds (@mugsyleeds) reported 28 minutes ago

  @virginmedia hi. Can you advise why my internet is so poor at 5 York House Leeds LS28 5DE?

• 
  brooklynn dakota phillips (@LeisaPh20037124) reported 28 minutes ago

  @virginmedia yet again broadband down again 2nd time in a week this is getting ridiculous now you charge enough each month and for what crap broadband that always goes off