Virgin Media Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Newport, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

City	Problem Type	Report Time
Cardiff	Internet	9 hours ago
Weston-super-Mare	Internet	16 hours ago
Newport	Internet	22 hours ago
Cardiff	E-mail	2 days ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Dave T (@fin_father) reported 6 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Benjamin Hartrey (@benj8min) reported 8 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Gareth Jones (@gazthebluebird1) reported 9 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Christina Macaulay (@macauc01) reported 9 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Rob Downer (@NobbyD27) reported 10 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 15 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Benjamin Hartrey (@benj8min) reported 15 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Gareth Thwaite (@GarethThwaite) reported 15 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  MaartenX. (@MaartenSleeckx) reported 17 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  lee williams (@thelee_x_w) reported 26 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Mento5 (TAFKAB) (@Mento56) reported 31 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Gareth Jones (@gazthebluebird1) reported 31 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Mark Smith (@markccfc70) reported 32 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Benjamin Hartrey (@benj8min) reported 36 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Rob Downer (@NobbyD27) reported 40 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  lee williams (@thelee_x_w) reported 41 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  MaartenX. (@MaartenSleeckx) reported 43 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  Benjamin Hartrey (@benj8min) reported 43 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Moseph Mellars (@stfcjoner1986) reported 52 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Benjamin Hartrey (@benj8min) reported 52 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Goddess (@Goddess52277914) reported 5 minutes ago

  @virginmedia Yes, this is a terrible service, to come into someone’s home and leave it in damage state

• 
  Andrew Singleton (@singostokey) reported 8 minutes ago

  @virginmedia what’s with the internet connection? It’s been poor for the last few days in N16

• 
  Jay Kay (@Kay16979767Jay) reported 10 minutes ago

  @virginmedia To resolve the issue , this internet has caused work to be lost and constant dropping out of online meetings as well as consoles iPads and PCs cannot run any games without huge lag or not even connecting this is nothing like what was promised and it’s infuriating that we were

• 
  3lawe (@ali_attalla) reported 11 minutes ago

  @virginmedia I've made complaints. The reason for complaints is to get something done. Nothing is getting done. I can't believe the customer service in this company!

• 
  Ken Adams (@KenAdam63311447) reported 13 minutes ago

  @virginmedia you webpage is a joke. Weeks I've tried to upgrade through your website and it says "oops" No i don't want to talk to one of your customer services over the phone. Just sort your webpage out.

• 
  M (@MMMM44439) reported 18 minutes ago

  @virginmedia @virginmedia yes still no fix can’t even send an email but shows as live and connected getting 1mb download on Speed test been like this for a month

• 
  Ian Gallagher (@iangallagher82) reported 19 minutes ago

  @virginmedia Thanks, I've already made a complaint. Virgin TV Go not working when I want to watch live football, plus my broadband dropping out three times during client meetings in one week is not the service you should be providing for what you charge.

• 
  Sole.Surfer (@W45EMS) reported 21 minutes ago

  @virginmedia @Kay16979767Jay Your WiFi service is dogshit

• 
  amy (@amythomas_xx) reported 22 minutes ago

  @virginmedia The service page is now saying there isn’t an issue but if we call, it says there is. This is so frustrating. We were also due an engineer on 8 Jan who never showed up. Please can someone look into this directly?

• 
  Will Price Studio (@willpricestudio) reported 22 minutes ago

  Hey @virginmedia, how do I get in touch with you? I can't email, there isn't a chat facility and nobody is answering the 0345 454 1111 help number. #stayconnected