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Virgin Media

Virgin Media outages and service status in Cardiff, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and TV.
  • The most recent signal from this area was received Sep 7, 8:55 PM GMT+1.
  • 77% Internet (77%)
  • 12% Total Blackout (12%)
  • 8% TV (8%)
  • 4% Wi-fi (4%)

The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

September 8: Problems at Virgin Media

Virgin Media is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Ystrad Mynach, Caerphilly, Pontypridd, and Weston-super-Mare.

CityProblem TypeReport Time
Newport Internet 7 hours ago
Newport Internet 2 days ago
Cardiff Total Blackout 2 days ago
Newport Internet 3 days ago
Newport Internet 6 days ago
Newport Internet 6 days ago

Nearby cities with recent reports

Newport

5 recent signals

7 hours ago
Ystrad Mynach

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • cymboi
    MH ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡ช๐Ÿ‡บ #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @Dionne96310374 We werenโ€™t offered that when ours went down

  • jonny_ex9
    Jonny Ex ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ ๐Ÿ‡ฌ๐Ÿ‡ท (@jonny_ex9) reported from Cathays, Wales

    Imagine my shock that @virginmedia is down AGAIN. Please fix it

  • ivinsp
    Paul Ivins ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ โ™Ž ๐Ÿ’™๐Ÿณ๏ธโ€๐ŸŒˆ ๐Ÿณ๏ธโ€โšง๏ธ ๐Ÿ‡ช๐Ÿ‡บ (@ivinsp) reported from Cardiff, Wales

    @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @OldSparky6 @virginmedia Iโ€™m never going with them again. Genuinely donโ€™t know how they are still a company that is allowed to operate when the customer service is this bad!

  • cymboi
    MH ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡ช๐Ÿ‡บ #yescymru (@cymboi) reported from Newport, Wales

    @virginmedia @O2 Why is your Hotspot so poor? Never connects!

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, heโ€™s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • MaartenSleeckx
    MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

  • blue_murdock
    Ritch Zablan (@blue_murdock) reported from Cardiff, Wales

    @virginmedia โ€ฆ is there network cover problem here cardiff now?

  • cymboi
    MH ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡ช๐Ÿ‡บ #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

  • NobbyD27
    Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia Iโ€™m on virgin and itโ€™s not that great Sye, I was going to sky before I renewed but had the same problem as you because Iโ€™d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

  • SewScandalous
    Katieeeeeeeeeeeee ๐Ÿ‘ป (@SewScandalous) reported from Newport, Wales

    @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! ๐Ÿ™„

  • George66Steve
    Steve George๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

  • 3_monk
    Monkenstien. (@3_monk) reported from Beechwood, Wales

    @virginmedia I get your bills, that is how I realised as a loyal customer I am paying ยฃ40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

  • SewScandalous
    Katieeeeeeeeeeeee ๐Ÿ‘ป (@SewScandalous) reported from Newport, Wales

    Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to ๐Ÿ™„ Absolute rubbish.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • GillibrandPeter
    Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if youโ€™re citing inflationโ€ฆ a little bit of transparency may helpโ€ฆ!

  • LaurenKetchley
    LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened โ€ฆ

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chewytheleftie
    Chris Tindall (@chewytheleftie) reported

    @alan_reddish @sibelian62 @virginmedia They are a terrible company for internet. Fortunately for us we have plenty of their direct rivals who we use instead now after they made it clear our custom was of no interest to them

  • Dharmi04
    dharmi04 (@Dharmi04) reported

    @virginmedia my broadband seems to be down, can you check and fix ?

  • Kiai_Kas
    Karen Barker ๐Ÿˆ ๐Ÿ”ญ๐Ÿ๐ŸŒน๐Ÿ… (@Kiai_Kas) reported

    Why are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough

  • DannyCass1
    Cass ๐ŸŠ (@DannyCass1) reported

    @charlieldrv @SkyHelpTeam If you can move to Virgin Media. Never had a problem and always turn out rapid for the few repairs Iโ€™ve needed.

  • sergiopani62
    sergio pani (@sergiopani62) reported

    @virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Canโ€™t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.

  • Bev2810
    Bev Terry ๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ† (@Bev2810) reported

    @virginmedia you donโ€™t bother looking after loyal customers do you ? want to offer my renewal for more than what I can get as a new customer

  • kellyokid
    Steve Kelly (@kellyokid) reported

    @MelJanie @virginmedia I was with Virgin for years but got treated like a piece of crap on their shoe with multiple issues so Iโ€™ve left! Customer service is non existent! They just donโ€™t care!

  • Northvein
    Steve (@Northvein) reported

    @virginmedia hi โ€ฆ looks like you have an outage in LS25 (Garforth, Leeds) :(

  • nimohally
    Nim O'Hall (@nimohally) reported

    @virginmedia your service is so bad that I canโ€™t even call your customer service and when I do thereโ€™s acc no way to get pass that Cara thing to speak to a real live person !

  • KayApex673
    Kay Apex ๐Ÿ‡ฌ๐Ÿ‡ง (@KayApex673) reported

    @virginmedia @YussellaJoyce Virgin media come n fix what your unqualified engineer damaged at my property 2months now and you keep playing me around