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Virgin Media

Virgin Media outages and service status in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and TV.
  • The most recent signal from this area was received Sep 5, 8:52 PM GMT+1.
  • 77% Internet (77%)
  • 12% Total Blackout (12%)
  • 8% TV (8%)
  • 4% Wi-fi (4%)

The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Ystrad Mynach, Caerphilly, Pontypridd, and Weston-super-Mare.

CityProblem TypeReport Time
Newport Internet 1 day ago
Cardiff Total Blackout 1 day ago
Newport Internet 2 days ago
Newport Internet 4 days ago
Newport Internet 5 days ago
Cardiff Internet 5 days ago

Nearby cities with recent reports

Newport

5 recent signals

1 day ago
Ystrad Mynach

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • djleekee
    Lee Smith ๐ŸŒป (@djleekee) reported from Cardiff, Wales

    @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! ๐Ÿ˜ ๐Ÿ˜ 

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

  • MarkAnstee2
    Mark (@MarkAnstee2) reported from Weston-super-Mare, England

    @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

  • welsh1lad
    Rob Weaver (@welsh1lad) reported from Rhoose, Wales

    @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

  • SewScandalous
    Katieeeeeeeeeeeee ๐Ÿ‘ป (@SewScandalous) reported from Newport, Wales

    Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here ๐Ÿ™„ @virginmedia

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

  • stuart_chc
    Stuart Ropke (@stuart_chc) reported from Cardiff, Wales

    @eggynewydd @virginmedia Dismally slow. Yes.

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

  • JamesMartin02
    ๐˜‘๐˜ข๐˜ฎ๐˜ฆ๐˜ด ๐˜”๐˜ข๐˜ณ๐˜ต๐˜ช๐˜ฏ (@JamesMartin02) reported from Pontypridd, Wales

    @virginmedia Iโ€™m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

  • philscully
    ๐—ฃS. (@philscully) reported from Cardiff, Wales

    @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

  • cymboi
    MH ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡ช๐Ÿ‡บ #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @Dionne96310374 We werenโ€™t offered that when ours went down

  • edmorrispt
    Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • eddie10oo
    Edward Clements (@eddie10oo) reported

    @daviesa02 @virginmedia Avoid Virgin at all costs, their customer service is horrific.

  • paulpresenteruk
    Paul Hulse (@paulpresenteruk) reported

    Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would getโ€ฆ I have tried to contact through various methods to cancel.

  • TomJJarvis
    Tom J Jarvis (@TomJJarvis) reported

    @virginmedia Your salesperson confirmed by text that his manager had approved covering that ยฃ6 for the term. I have the messages. It has never appeared on my bill. He asked me to email a compensation request, which I did. No reply. Chased three times since. No reply. 2/

  • edujones14
    Ed Jones (@edujones14) reported

    @Johnty14 @virginmedia Better than when they came to my house. Iโ€™m not a customer but they still came while I was out and dug up plants in my front garden to access connecting services I didnโ€™t ask for. Then refused any contact with me afterwards due to not being a customer!

  • CarryGaryUK
    โ„‚๐•’๐•ฃ๐•ฃ๐•ช๐”พ๐•’๐•ฃ๐•ช ๐Ÿ‡ฌ๐Ÿ‡ง (@CarryGaryUK) reported

    Virgin Media has such crap service honestly. No Internet for one week is just not good enough @virginmedia.

  • TrevtheDJ
    Trevor Ellis-Jones (@TrevtheDJ) reported

    @virginmedia are there issues in london Se23 (area 21) ? Nothing working

  • VirginMediaNews
    Virgin Media News (@VirginMediaNews) reported

    Residents in parts of Nepal are being warned to move to higher ground as the threat of further flooding continues. Hundreds have been killed, thousands remain missing, and families in some worst-hit areas are returning to homes buried in mud to salvage what they can. More on Virgin Media PLAY

  • daviesa02
    Alex Davies (@daviesa02) reported

    @virginmedia an engineer visited over the weekend to install my broadband, but the external work wasnโ€™t finished. CS booked another engineer for today, but they donโ€™t need them anymore because the roadworks are is being completed today. ยฃ25 to cancel myself, can this be sorted?

  • Bev2810
    Bev Terry ๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ† (@Bev2810) reported

    @virginmedia you donโ€™t bother looking after loyal customers do you ? want to offer my renewal for more than what I can get as a new customer

  • O_E_W
    Our Electric World (@O_E_W) reported

    @TheEvEngineer @gigaclear @MartinSLewis I used to get the same with Virgin Media when it was our only option. Simple solution is to swap and change to the cheaper deals. I got an Orbi mesh router a while back. It should help simplify our next swap as it keeps the same network name whatever company weโ€™re with.