Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Cardiff	Internet	1 day ago
Newport	TV	4 days ago
Cardiff	Wi-fi	5 days ago
Cardiff	Internet	5 days ago
Pontypridd	E-mail	6 days ago
Cardiff	Total Blackout	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  cheryl (@cherylockerby) reported 4 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 6 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Ritch Zablan (@blue_murdock) reported 10 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  Charl Balcombe (@CharlBalcombe) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Benjamin Hartrey (@benj8min) reported 17 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Rob Weaver (@welsh1lad) reported 23 minutes ago from Barry, Wales

  @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

• 
  Michelle (@msb1302) reported 26 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 27 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Gareth Thompson (@gareth_thmpsn) reported 29 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Darren Coomber (@Dazc090861) reported 34 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  Mento5 (TAFKAB) (@Mento56) reported 42 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Fred Jones (@fredljones_) reported 43 minutes ago from Barry, Wales

  @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 44 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  Paul Burnell (@Paulyb65) reported 44 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 49 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  MarcB (@555Husker) reported 52 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  stadiamap 🏟️ (@StadiaMap) reported 54 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 58 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  MaartenX. (@MaartenSleeckx) reported 58 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  Samantha (@Samanth82113398) reported 59 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john rowan (@jokewapo) reported 3 minutes ago

  Since @O2 and @virginmedia got together what shite show it is. O2 signal is terrible and Virgin WiFi has went from being brilliant to petty poor

• 
  Michelle Wright (@EDsetMefree) reported 5 minutes ago

  @virginmedia been with you ever since you were ntlworld, you recently changed my phone to digital with back up emergency phone, the engineer didn’t take my disability into account, has put my phone where I can’t even get to it, impossible to get through to you as you cut the call before connecting, your now not giving me the service I am paying for and in breach of contract, so I am going to cancel my direct debit for all services including tv

• 
  ＮＩＣＫ🇬🇧 ⚽ＬＥＩＣＥＳＴＥＲ.ＣＩＴＹ.ＦＣ⚽ (@Nick_LCFC_fan_1) reported 5 minutes ago

  @virginmedia The biggest problem I'm having with virgin 360 is the removal of the best features from the old software. Where is the "wishlist" recording mode so I can record anything that has "*random city name*" in the description? I have so many more problems. We need a money discount..

• 
  Paul pearce (@mrpaulpearce01) reported 6 minutes ago

  @virginmedia you are an absolute disgrace. Internet down since Friday and you are saying the 30th to put right? Absolute joke why the delay?

• 
  Adam Fletcher (@Fletchmyster85) reported 6 minutes ago

  @virginmedia 3-4 weeks now I've had issues with my broadband and TV. Tried calling but have to drop off because I don't have 30+ mins to wait. Start chats, after the long AI process I sit waiting for a person. Leave chat 30+ mins. Fill out complaints asking for a call from you...

• 
  kieran Phillpot (@K_Phillpot) reported 7 minutes ago

  @virginmedia shocking shocking behaviour from your colleagues on hold for 26 mins then I explain my issue your guys just hang up??

• 
  Jan Hobbs (@CleanzineEditor) reported 12 minutes ago

  @virginmedia I've just sent a message & X told me there was a problem & my message would be saved. I'm hoping you receive it soon.

• 
  Andrea ™ 🏳️‍🌈 (@I_am_Leighton_) reported 14 minutes ago

  Apparently to change to a new contract within @virginmedia they have to leave me with no tv etc for 4 days even though I’m already with them. I’ve never heard anything more ridiculous. Think I’ll be just be cancelling. Keep your renewal offer lol joke of a company

• 
  British and annoyed (@_J_8_7_) reported 14 minutes ago

  @trapdoor456 @virginmedia Definately going to look into them now. Worst part about Virgin is the inconsistent price rises as soon as the contract is up. Had to leave them and join as a new customer pretty much every year just to nearly half the monthly payment. ******* ridiculous.

• 
  Elaine McIntyre (@Elycat) reported 17 minutes ago

  Is @virginmedia down in G40 area? Been without internet now for 2hours @status_is_down