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Virgin Media

Virgin Media Outage Report in Cardiff, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 , CF5 and CF11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

CityProblem TypeReport Time
Newport Internet 41 minutes ago
Cardiff TV 10 hours ago
Cardiff Internet 23 hours ago
Weston-super-Mare Internet 1 day ago
Newport Internet 1 day ago
Cardiff E-mail 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service

  • cherylockerby
    cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!

  • ILSdiva
    Sarah Hills (@ILSdiva) reported from Penarth, Wales

    @virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!

  • WildthingJ74
    Johnathan Williams (@WildthingJ74) reported from Cardiff, Wales

    @emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????

  • simmo_phillips
    Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Courtswoolloff
    Courtney Woolloff (@Courtswoolloff) reported

    @virginmedia what’s a service request do i need to be in for it?

  • WellsTalk
    The Southpaw Mouth (@WellsTalk) reported

    @virginmedia Please tell me why you book somebody in for a web chat at 3.00pm then don’t turn up for your own booking? Again well done Virgin media yet another occasion when a customer have been let down!!!

  • hayley23886
    hayley rose (@hayley23886) reported

    @virginmedia What a suprise. Its 4pm on the 18th march and the internet is still not working! A service is being paid for and i am not receiving what i should be! You wouldn’t accept me not paying my bill but you are happy to take my money for 2 weeks without giving me what i am paying for!!

  • HoganShogan
    KatieHogan (@HoganShogan) reported

    @virginmedia Literally said I've done all trouble shooting. Can you just confirm the outage? I work from home so need to make other plans

  • MrsA2905
    Sarah Austin (@MrsA2905) reported

    Disgusting customer service getting installation tomorrow to now be told I have to wait another 10 days #virginmedia #awfulservice

  • TrustPhalanges
    M.A Mouse (@TrustPhalanges) reported

    @virginmedia Hi I reported a broken green street cabinet with exposed wires and extensive damage. Haven’t got confirmation yet?? Open reach said it’s not one of theirs.

  • TheLizAinslie
    Liz Ainslie (@TheLizAinslie) reported

    @virginmedia Still trying to get you to reconnect my landline you stopped before my contract was up. This is now 10 days of incompetence, your systems down and 'it will be 2 to 72 hours'. Have tried to phone customer service and was hung up on when asked to speak to a manager.

  • momatwoboys
    Sonya Goodwin (@momatwoboys) reported

    @virginmedia Then why did you provide me with poor customer service; now you won’t release my phone number to my new provider for another 5 days, you cut us off 7 days ago after we gave you the rqd 30 days notice. #shame on you.

  • Jmc19753
    Jmc1975 (@Jmc19753) reported

    @virginmedia When you going to add sky sports uhd as getting fed up with all the lies over the past few years of you saying it's coming soon,and your customer service is a complete disgrace and staff are extremely rude and arrogant

  • HoganShogan
    KatieHogan (@HoganShogan) reported

    @virginmedia Look, nothing online is helping, can you just confirm the outage and fix time so I can plan, as I said WFH so rely on the internet