Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, Barry, Weston-super-Mare, and Tonypandy.

City	Problem Type	Report Time
Cardiff	Internet	6 minutes ago
Cardiff	Wi-fi	23 hours ago
Cardiff	TV	1 day ago
Newport	Total Blackout	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Gareth Thwaite (@GarethThwaite) reported 8 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 10 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  lee williams (@thelee_x_w) reported 11 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  Samantha (@Samanth82113398) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Mark Smith (@markccfc70) reported 13 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Mark (@MarkAnstee2) reported 20 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Darren Coomber (@Dazc090861) reported 20 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Dave T (@fin_father) reported 25 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 26 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Benjamin Hartrey (@benj8min) reported 27 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 29 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 32 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  Ritch Zablan (@blue_murdock) reported 33 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  amanda roberts (@amandaroberts10) reported 38 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 41 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 45 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  Steve Mowat (@SteveMowat4) reported 50 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 54 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  andy lanyon (@andylance1977) reported 56 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 57 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Corax (@Refan80) reported 5 minutes ago

  @virginmedia @Vikk3rs146 Sorry isn't good enough. The link you gave tells us nothing we didn't already know. We want actual answers and some real customer service. All it tells me is my internet is down, well no **** Sherlock the flashing red light and no connection on my computer told me that.

• 
  Andrew Morrison (@mozrover) reported 7 minutes ago

  @virginmedia broadband is off again 3rd time this week showing a outage again,not good this

• 
  Antty (@Antty629802) reported 16 minutes ago

  @PeteUK7 @virginmedia That's awful. Whenever you leave they always try and squeeze a bit more cash out. Disgraceful

• 
  Rob Holroyd (@RobHolroyd) reported 16 minutes ago

  @PeteUK7 @virginmedia We're having the same problem, been a year now, my dad is having to pay bills manually and incurring additional charges as they won't recognise his wife has died after countless emails and calls. It's disgusting.

• 
  Rick Barrow (@TheGreenBarrow) reported 20 minutes ago

  @virginmedia And then I get through for a phone call and then disconnected again. I'm boxing your equipment up and all will be returned even though I'm two months into new contract. Had nothing but trouble with it for this duration

• 
  Lawrence Landray (@Glawsloz) reported 21 minutes ago

  How about you supply the service I’m paying you for instead @virginmedia I now can’t have an engineer until 1st June so no Internet until

• 
  Sharon (@SharonHerbert) reported 21 minutes ago

  @GeoffJonners @virginmedia They did this to us - went from £124 to £211 so we did the switching service with Sky. Virgin then called to offer us the same package for £74. Too late I’m afraid! 👋

• 
  ִ (@peebthis) reported 22 minutes ago

  @Synifx @PeteUK7 @virginmedia saying this is an "edge case" is absolute bad faith. this exact case happens MULTIPLE TIMES PER DAY for a company like that

• 
  markrmifsud (@markrmifsud) reported 23 minutes ago

  @virginmedia @RumouredRebecca My bb and tv are still offline. Planned fix is still 17:05 today

• 
  mike davies (@DavMichael) reported 24 minutes ago

  @virginmedia Not good enough really though is it 2 days without any service at all now saying 5 pm today which will undoubtedly change