Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Newport, Pontypridd, Weston-super-Mare, Porth, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Newport |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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EyeBallPaul
(@Brad7Harrington) reported
from
Cardiff, Wales
@virginmedia sort your WiFi out for **** sake 😭😭
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Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc
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Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BR1NGTH3P4YNE
(@Christo62584173) reported
@virginmedia No your not sorry, your company couldnt give a ****!! For 9 months we have had wifi issues and NOTHING IS BEING DONE! We had a router replacement 2 days ago which I told you idiots we needed at the start, So we had it changed and the WIFI is worse than it was before
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Kris kross
(@KanjiPuja) reported
@virginmedia signed up to virgin media yesterday. Your agent took my name down incorrectly. Both first and last. I gave this to almost 4 times. Called today to amend. Was on phone for over 15 minutes now have an email to give proof of name and fill in form?!
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thedarkmitchell
(@thedarkmitchell) reported
@virginmedia Over 12 months ago however our account showed TiVo, we've had to send a photo of the home screen and remote as your staff think we are lying. Piss poor service frankly.
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Loulabelle
(@loulabelle_moi) reported
@virginmedia how do I book a technician? I need some old wiring disconnected from your box at front of house that is no longer used. Don’t want to do it myself in case I cause an issue. Thanks
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Rachel Mayhew
(@Rachel_Mayhew) reported
@virginmedia Disappointed to hear it takes 45 working days from disconnection for you to issue a significant refund to a long term customer. Absolutely no need for it, BACS payments clear in 3 working days! #refund #delay
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IA 🇵🇸
(@IXA__7) reported
@shuhel_miah86 @virginmedia That’s why I cancelled them and went to Sky. It was constantly down. So annoying.
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SplinteredRose
(@cheekybunbuns) reported
@virginmedia I've rebooted everything and it's still not working.
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Jim
(@jimcallaghan) reported
@virginmedia Home now. Has been a crap couple of days. Began to work on Friday morning but stopped again not long after. I’d made no changes to my handset. Astonishing how dependent we become on our phone eh!? Had to get to airport and use their WiFi to get emails for boarding pass etc. faff
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Just Peter
(@PugManPete) reported
I was signed up to a sim only deal by @virginmedia but I cancelled in my cooling off period as I never asked for it.
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F U
(@FU19802002) reported
@virginmedia 5 business days have passed and 7 days in total since I raised this recurring issue (since May 2022). Why does it take so long to get his right? Virgin reneged against the terms agreed in May 2022 and we are still trying to sort this (with all the evidence in b/w) in April 2023!!