Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Roach
(@carlroach) reported
@virginmedia I tried but this checks the service at my home, not where my phone is, i.e. at work, this is why I used the EE service checker based on postcode. I can't use the VM app either as this needs access to the SIM which can't be seen as I have no mobile signal.
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Scott Hanna
(@HannaWSP) reported
@virginmedia John, I mean that I’m on M350 and want to buy M1000 or see the piece increase for it, but it’s not available, I’m also a broadband only customer
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Callum Findlay
(@CallumCFindlay) reported
@virginmedia My partner was just on the phone to one of your apparent customer service team. I say apparent because they were abhorrently rude and made my partner leave the call in tears. Absolutely disgusting.
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ジェニファー 🍼
(@JennyBandicoot) reported
@virginmedia Go away. Fed up with being asked the same questions as if it's an issue on my part when clearly the service you provide is just inconsistent and ****.
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Sanjay Patel
(@SanjayP66196597) reported
@virginmedia 28 days?? That’s about as long as it took to fix the problem. Your problem is the lack of communication and your general arrogance. Others have commented on how awful your service actually is. I’ve been a loyal customer for 5 years with different addresses. Not any more.
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Liam Dunn
(@imliamobv) reported
@virginmedia Been trying to cancel for the past hour and I'm just been going around in circles and hung up on and was told they'd call me back if the call drops and they
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Paul Durrant
(@Leafs1201) reported
@virginmedia once again no tv or internet, to say your service is absolutely disgraceful would be be an understatement, no point in you telling me you call this number or whatever because it’s the same shoddy service, a cancellation of services coming up very soon from me. 😡🤬
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Egg the Great
(@wadafett) reported
@virginmedia Yep, yur engineer came, after 20 minutes he left saying he fixed it and it should be working in 10 minutes. It's not fixed, and the dude just left. Now waiting for another person to come tomorrow. Since I paid for faster service, do I get paid back for bad service?
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Kieno
(@Kieenoo) reported
@virginmedia Broadband down in Carlow town, I assume as a result of the storm. When will it be back?
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John....Just a Calton Bhoy.
(@JAE21458) reported
@virginmedia Complaint sent ..not going away