Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Cardiff	Internet	12 hours ago
Newport	TV	3 days ago
Cardiff	Wi-fi	4 days ago
Cardiff	Internet	4 days ago
Pontypridd	E-mail	5 days ago
Cardiff	Total Blackout	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 3 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Paul Burnell (@Paulyb65) reported 7 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Fred Jones (@fredljones_) reported 10 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Michelle (@msb1302) reported 14 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Behnaz (@behnazakhgar) reported 15 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Right Direction (@BackOnTrack__) reported 15 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Sam Tempest (@SATempest) reported 17 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 21 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  cheryl (@cherylockerby) reported 27 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  Sam Sims (@mantha_1976) reported 31 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Dave T (@fin_father) reported 34 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Mark (@MarkAnstee2) reported 34 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  andy lanyon (@andylance1977) reported 43 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Ryan Davenport (@Welsh_Saint14) reported 49 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Darren Coomber (@Dazc090861) reported 52 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Trudi Foster (@MsWhippet1) reported 53 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 54 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Louise Dare (@lou_dare) reported 55 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Moseph Mellars (@stfcjoner1986) reported 59 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  squeaks (@dodo1960) reported 59 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ¯\_(ツ)_/¯ (@WraggyTheGamer) reported 6 minutes ago

  @virginmedia reliability has dramatically dropped recently. In the 8 years of being with them we have never had any outages at all, However, the last 3 month, it's pretty much going down every single day I think I need to look at other internet providers

• 
  James (@Surreycricfan) reported 6 minutes ago

  @virginmedia hi, how can I get my login for HBO max? I have TNT sports. Thanks

• 
  chris phillips (@chrisphillips66) reported 7 minutes ago

  After being locked out of my @virginmedia email for five weeks in May/June with no explanation or compensation given . I have yet again been locked out, shocking service.

• 
  matt (@sirtrevsheader) reported 7 minutes ago

  I was told I would get £40 credit on my account for poor service but it had not been taken away from my bill,instead ypu have stated that I owe £40 from last month instead. Lying again. @virginmedia

• 
  Sam ❤️ 🐈 🐘 (@MrsGuiltyRage) reported 7 minutes ago

  @trapdoor456 @virginmedia Switched in November from BT and we never looked back.

• 
  Liam Moran (@lpearsemoran) reported 8 minutes ago

  @Rugby_Scoop @daphmc_ @virginmedia 100% Crap

• 
  keith bird (@birdybank) reported 9 minutes ago

  @virginmedia @JiffyRugby i've had an unresolved issue going on with Virgin since March! Supposed to be coming tomorrow at the 7th attempt - Will they finally turm up??

• 
  Mark 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MrMarkW67) reported 14 minutes ago

  @virginmedia I’m really struggling with my Wi-Fi coverage at home. I have a security camera mounted right above my window, but it constantly drops connection due to weak signal. To make matters worse, I get virtually no Wi-Fi signal at all when I am sitting in my back garden, which is really frustrating. Given how close these areas are to the house, I shouldn't be losing connection like this. Could someone please check my Hub settings/signal or advise on getting Wi-Fi Pods to fix these dead zones? Thanks,

• 
  Jan (@geminicat7) reported 17 minutes ago

  🛜 I’m safely back from the dentist’s 😷 (only a 6 monthly check-up and all was well) but now our internet is down and not likely to be resolved until 17:30! @virginmedia 👋 I can’t afford to use up my mobile data chatting on social media so I’ll see you when / if it’s sorted!

• 
  Jeremy Darby-Fox 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@FoxJereny) reported 24 minutes ago

  @virginmedia any chance you might actually get the internet working in Didcot anytime soon? Been several days now. Estimated fix date keeps being pushed back. Getting ridiculous now. It’s not cheap paying our bill for no internet