Virgin Media outages and service status in Cardiff, Wales
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No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 and CF5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 2 days ago |
|
Cardiff
|
TV | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Newport
|
Internet | 3 days ago |
|
Newport
|
Internet | 4 days ago |
|
Cardiff
|
TV | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺 (@ivinsp) reported from Cardiff, Wales@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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Samantha (@Samanth82113398) reported from Cardiff, Wales@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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damian Kerlin 🏳️🌈 (@damianKerlin) reported from Cardiff, Wales@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, WalesHello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Paul Burnell (@Paulyb65) reported from Cardiff, Wales@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Ed Morris (@edmorrispt) reported from Cardiff, WalesWifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Sam Sims (@mantha_1976) reported from Newport, Waleshey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Jordan (@welshcuriosity) reported from Cardiff, WalesUpgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🎄🍄 trina 🍄🎄 (@treandrawsit) reported@Reecerules75 @virginmedia MinE DIDNT GO DOWN??
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Freemo (@Freemo79) reported@VJrBhatia @virginmedia Did they fix been getting this since Wednesday?
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Charlene (@BurgessCharlene) reported@virginmedia Both. I’m just getting fed up off these interruptions for a service I’m paying for. It’s not right that this keeps happening. Work was carried out recently and whatever they’ve done, this shouldn’t happen.
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Catherine Hall (@CatherineHall5) reported@virginmedia I am not giving you credit card details to connect me to a tech specialist. What on earth are you thinking. Please fix this. #virginmedia #virginmediadown
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Dani (@dani_tweetz) reported@virginmedia Christmas Day and left with no TV sound. Unable to watch the TV. Unable to get an engineer out til next week. So left with no TV throughout the Christmas period…not impressed with technical help either. Is this what I pay £54 a month for?
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Sam McCulloch ✨ (@thatsamimac) reported@virginmedia Hahahah. This seems to have backfired a little. Guess everyone just wants decent internet, tv and service…. Sadly it looks like @virginmedia are struggling to provide any of those things!
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salt052 (@salt052) reported@MoulaFN ong got no wifi all christmas and offices are all **** virgin media can actually suck themselves off
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Greg Moule (@GMLTFC) reported@alishakins_ @virginmedia Have you gone into your routers settings and changed the port forwarding addresses? I did this when I first set up my PC mainly for WZ. I'm with virgin on their M100 package and never had packet loss.
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salt052 (@salt052) reportedgot no wifi over christmas, @virginmedia shittest wifi company in all of the UK how ******** is your company so ******* ****, you try take quintuple the amount of money you’re supposed to EVERY ******* month and now my household has no access to the internet for Christmas Thanks
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SSGR (@GazRobinson1) reported@virginmedia your internet is the worst in your universe