Virgin Media Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

City	Problem Type	Report Time
Newport	Internet	2 hours ago
Cardiff	E-mail	18 hours ago
Cardiff	Total Blackout	19 hours ago
Cardiff	Internet	19 hours ago
Cardiff	Wi-fi	2 days ago
Cardiff	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Dave T (@fin_father) reported 4 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Right Direction (@BackOnTrack__) reported 10 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Gareth Thwaite (@GarethThwaite) reported 10 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 10 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Rob Downer (@NobbyD27) reported 13 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  lee williams (@thelee_x_w) reported 13 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  Mento5 (TAFKAB) (@Mento56) reported 19 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Benjamin Hartrey (@benj8min) reported 20 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Gareth Jones (@gazthebluebird1) reported 21 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Benjamin Hartrey (@benj8min) reported 31 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  LK (@LaurenKetchley) reported 32 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Rob Weaver (@welsh1lad) reported 32 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Right Direction (@BackOnTrack__) reported 33 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Rob Weaver (@welsh1lad) reported 36 minutes ago from Barry, Wales

  @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

• 
  Rob Weaver (@welsh1lad) reported 36 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

• 
  Right Direction (@BackOnTrack__) reported 43 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Moseph Mellars (@stfcjoner1986) reported 43 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Gareth Jones (@gazthebluebird1) reported 52 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Benjamin Hartrey (@benj8min) reported 53 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Moseph Mellars (@stfcjoner1986) reported 59 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon (@si_av_82) reported 6 minutes ago

  @virginmedia your internet provision is shocking - it’s gone down in my area for the 10th time this week. That’s beyond a joke.

• 
  David Peters (@DavidPeters__) reported 8 minutes ago

  @virginmedia is there a problem right now I can’t load my channels?

• 
  Sarah Groom (@groomy1975) reported 11 minutes ago

  @virginmedia can you explain why I have had an engineer booked for a week for this morning between 8am and 12pm, because of appalling broadband service and no one has turned up. No call or message. I work all week and have things to do.

• 
  George Hardman (@george_hardman) reported 15 minutes ago

  @virginmedia your wifi service is offensive and i hope you all have a terrible day

• 
  Megann (@meg_evvv) reported 15 minutes ago

  @Netflixhelps Netflix is down on my virgin media tv 😭😭😭

• 
  Matthew Hopkins (@matthewy2) reported 17 minutes ago

  Internet constantly dropping and won’t be fixed till Monday 😩. Wtf are you meant to do in lockdown 🤯. Come on @virginmedia, get it sorted!

• 
  Anaïs Peiffer (@PeiffAnais) reported 19 minutes ago

  @virginmedia We have no problems it’s just multiple households report weekly problems on our street. Because we are barely ever experiencing this we are wondering how they can contact you efficiently to have their equipment checked !

• 
  CharlieMills♥ (@ChazzyMillsxx) reported 25 minutes ago

  @virginmedia I have tried to buy a new iPhone 12 with you 3 times this week!! Each time it is out for delivery and then recalled woth some rubbish excuse as to why I can’t have it. Have given up trying to buy a phone from you and will go somewhere else as your customer support was no help

• 
  Lizzie_Bee🕷🏳️‍🌈🇪🇺🇬🇧🦄⚫️ (@meejahoar) reported 26 minutes ago

  @virginmedia Nothing stopping your customer service team from ringing me back when they cut me off after 1.5 hours of holding for two different teams, is there?

• 
  Reid Oscar (@k333vrl) reported 31 minutes ago

  @virginmedia two hours on hold for you to disconnect the call ,, tell you what you don't I won't pay my bill 350mbs I pay for yet I receive 20mbs , and poor customer service