Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Newport, Pontypridd, and Barry.

City	Problem Type	Report Time
Cardiff	Total Blackout	3 hours ago
Cardiff	Internet	15 hours ago
Cardiff	Wi-fi	23 hours ago
Cardiff	Internet	1 day ago
Cardiff	Internet	2 days ago
Weston-super-Mare	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Charl Balcombe (@CharlBalcombe) reported 11 seconds ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Darren Coomber (@Dazc090861) reported 3 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Tim Burns (@TimmyGrunt) reported 4 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  cheryl (@cherylockerby) reported 6 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  Gareth Jones (@gazthebluebird1) reported 6 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Michelle (@msb1302) reported 9 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Brody (@brodyanderson_) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Ritch Zablan (@blue_murdock) reported 15 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  Pauline Lomax (@RedhillsAnnie) reported 20 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Benjamin Hartrey (@benj8min) reported 20 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Jordan (@welshcuriosity) reported 21 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Sam Tempest (@SATempest) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Rob Weaver (@welsh1lad) reported 30 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Rob Downer (@NobbyD27) reported 33 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Christina Macaulay (@macauc01) reported 35 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Benjamin Hartrey (@benj8min) reported 38 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Gareth Jones (@gazthebluebird1) reported 44 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Stuart Ropke (@stuart_chc) reported 46 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Mark (@MarkAnstee2) reported 53 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  andy lanyon (@andylance1977) reported 59 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jacqueline Bolton (@JacquelineBolto) reported 3 minutes ago

  @virginmedia My private messages don't appear to be being sent. Am having to use phone data to message you. We live in Surrey. Not prepared to give my postcode here. No Internet since 5am. Independent sites say there is an outage that would cover our area.

• 
  Rob Cur (@NC20023) reported 3 minutes ago

  @O2 why oh why have you made it so damned difficult to login to my account now that Virgin Media are involved ! All I want to do is login to my account the old fashioned way without the need to check my email, return to the original page etc…..

• 
  Matt Fowler (@306notout) reported 5 minutes ago

  Abysmal service from @virginmedia today, no problem I’ll source broadband from @VodafoneUK instead. 👋👋

• 
  GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GW_Mktg) reported 6 minutes ago

  @O2 terrible signal in my own home. @virginmedia have let me down (yet again) so no WiFi equals no use of phone. Long-standing client and not really feeling that benefit. Started a DM conversation which went dead. Please help

• 
  MakkaZilla (@MakkaZilla) reported 8 minutes ago

  @virginmedia I moved back to you 6 months ago, and until recently things were going okay. But I've just lot service again, I've lost count of how many times we've lost connection in the last 2 weeks or so. What on earth is going on???

• 
  hayden willan (@Hayden_Willan) reported 13 minutes ago

  @virginmedia So what’s the point of the online renewal journey? Is the system designed to help customers, or just to annoy them?

• 
  Amrit Phull (@Amrit_Phull) reported 16 minutes ago

  @virginmedia I have now received three seperate text messages saying the problem has been fixed, when it clearly hasn’t……..I’m still offline. Not only is your service terrible, you add to that deceptive and wrongful communication to your customers. I expect compensation

• 
  Paul Turner™ (Personal) (@PaulTurner140) reported 17 minutes ago

  @virginmedia @1StaceyBowman Don’t waste your time Stacey. I’ve been waiting four days for a proper interaction with them and have sent four “private messages” as requested. They simply ask you to DM them to keep their atrocious service and your full complaint from public view.

• 
  Yogendra Singh (@Yogendras41) reported 17 minutes ago

  @virginmedia It's always broadband issue in Mansfield Uk almost every month 2 or 3 days why I am paying bill if always has the issues so NOT RECOMMENDED FOR ANY NEW USER go with another broadband services

• 
  GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GW_Mktg) reported 21 minutes ago

  @Girlw0ndr Yep steer clear of @virginmedia. Their broadband is down as we speak!