Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF3, CF5, CF10 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypridd, Ynysddu, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?
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EyeBallPaul
(@Brad7Harrington) reported
from
Cardiff, Wales
@virginmedia sort your WiFi out for **** sake 😭😭
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Mr Bowe - Abbeywood CS
(@ABoweACS) reported
from
Newport, Wales
@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!
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Siôn Edwards 🏴🇪🇺
(@Sionedwards) reported
from
Cardiff, Wales
....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?
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Phillip Nifield
(@NifieldPhillip) reported
from
Cardiff, Wales
@virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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di
(@dianew2021) reported
@virginmedia No u won't at all I've just spoken to a manager who was no help at all doesn't matter what vulnerability is in my house still telling me I have to pay 80 to have Internet back on today when I was told last month that my payment date had been changed anyway till 29th liars
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Steph
(@neffy1959) reported
@virginmedia Why is your broadband down today in Kent? Had nothing for a couple of hours
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alfatrack
(@alfatrack2) reported
@the_pieface @virginmedia I use Virgin's business broadband and that is much the same, forever having to reset my antiquated router (the one they said they would replace 3 times and never have) and losing internet regularly after midnight.
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David🇵🇱
(@David65243316) reported
@virginmedia ur internet is the worst ******* thing in existence ******* scammers can't watch YouTube or netflix without ******* lagging out. Every single day at least 4times
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di
(@dianew2021) reported
@virginmedia Never seem to be able to help me always making excuses
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Adam Cree
(@Arcamede) reported
from
Redcar, England
@virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!
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Pinkz
(@pinkz_afc) reported
@virginmedia Cancel my contract. Everytime i call your poxy call centre to cancel, i get cut off.
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Ricardo
(@djslicuk) reported
@virginmedia Thanks for your help, I was expecting some sort of notification which didn’t happen. I now have someone looking into for I am staff and it’s a staff account.
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Cal Clegg
(@CleggCal) reported
@virginmedia Yeah but my mobile is broken so I need we chat :)
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Paul Smenis 🐜
(@baldyid) reported
@few1971 @virginmedia Nightmare. My issue is still not resolved. Basically told they can’t help me and I have to wait until they sort themselves out