Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Newport	TV	1 day ago
Cardiff	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Pontypridd	E-mail	4 days ago
Cardiff	Total Blackout	5 days ago
Cardiff	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Fred Jones (@fredljones_) reported 1 minute ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 7 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 8 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Jordan (@welshcuriosity) reported 8 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Darren Coomber (@Dazc090861) reported 12 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Gareth Jones (@gazthebluebird1) reported 14 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Michelle (@msb1302) reported 15 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Right Direction (@BackOnTrack__) reported 16 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Brody (@brodyanderson_) reported 19 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Right Direction (@BackOnTrack__) reported 24 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Darren Coomber (@Dazc090861) reported 27 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 31 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 34 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Sam Sims (@mantha_1976) reported 35 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 43 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Ariane (@MissAzzaB) reported 46 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Rob Downer (@NobbyD27) reported 46 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Gareth Jones (@gazthebluebird1) reported 47 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 51 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Pauline Lomax (@RedhillsAnnie) reported 53 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fretz8 (@FretzFNBR) reported 2 minutes ago

  @nickncs_cP @zexyvfx @Acttx I’m virgin media aswell it’s not a virgin media problem

• 
  Dirk Diggler (@dirkdiggler44) reported 3 minutes ago

  @virginmedia can’t log into my account.Rang customer service and their script doesn’t cover my problem. gets usual change password advise yet I can log on with my phone so nt a password issue. They have to escalate which takes 5-10 working days. No wonder Ofcom fine you millions

• 
  Berk (@trapdoor456) reported 6 minutes ago

  Switching from @virginmedia today, going for just broadband with YouFibre & saving £70 a month for a speed more than 3x what Virgin wanted £10 a month more for. Hoping it does what it says, but Virgin service & Customer Service have been diabolical this year. Anyone use YouFibre?

• 
  Jo (@WhitmoreJo) reported 6 minutes ago

  I'm on call to one of your sales team and trying to cancel phone and tv and just have broadband but I'm being told that's not ok and I can't? @tradingstandards @virginmedia @virginmedia

• 
  Sleepy (@Sleepyteacher3) reported 7 minutes ago

  @virginmedia Hello! I still haven’t had an activation email to be able to watch TNT through HBO App. I have TNT in my package. I have chatted on live chat to different people who keep saying ‘wait 24 hours for email’. 24 hours later… no email! Getting no support😔

• 
  David G Boyes (@WordMediaCo) reported 8 minutes ago

  @virginmedia Interrupted signal on your much-vaunted new 360. Why? What do I do to improve matters? Paying you over £100 a month. Not impressed.

• 
  brooklynn dakota phillips (@LeisaPh20037124) reported 11 minutes ago

  @virginmedia yet again broadband down again 2nd time in a week this is getting ridiculous now you charge enough each month and for what crap broadband that always goes off

• 
  Fleebee (@imfleebee) reported 12 minutes ago

  @lou_xen @Jaym7t5 @virginmedia Been down for me since yesterday

• 
  M (@s1hell) reported 18 minutes ago

  @trapdoor456 @virginmedia Virgin tried to charge me £240 to cancel my dads service after he DIED, they are s bunch of shysters!

• 
  funkeechicken (@funkeechicken1) reported 18 minutes ago

  @virginmedia @markkinga Hey, Virgin Media do you do a service in SA69?