Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Porth, Pontypridd, Pontyclun, Caerphilly, Ynysddu, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
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Trudi Foster
(@MsWhippet1) reported
from
St. Julians, Wales
@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert McMillan
(@AlbaGuBeard) reported
@virginmedia Just the usual, reset the router etc etc. Honestly so fed up with how horrible this is
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Greg Morris
(@GR36) reported
The fact that you have to cancel your contract with @virginmedia to get a deal that's actually cost effective is disgusting. They don't listen to what I want, push things I don't need and downright lie to me, but are nice and friendly when I want to leave!
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MAURICE SAXBY
(@MAURICESAXBY2) reported
VIRGIN MEDIA HAS REALLY MESSED THINGS UP FOR ME I WILL BE WITHOUT LANDLINE OR INTERNET AFTER TODAY UNTIL 10TH OF JUNE CONTRACT WITH THEM WAS CANCELED ON 18TH MAY 1 DAY AFTER INSTALATION IT WAS MADE VERY CLEAR TO THEM, SO WHY GO AHEAD AND REQUEST MY SERVICE FROM BT NO RIGHT TO DO
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T🌷
(@itsaadeeswife) reported
@virginmedia no offence lol but please sort your network out
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Nin
(@Nin_Boombox) reported
@Rant_75 @virginmedia They did same 2 me. Charged well over. Took ages 2 sort. Now put me in new 18mth cntrct cos I removed voicemail. Best bet, ask 4 copy of all recordings, notes 4rm account & then put in a complaint with the @TheFCA , they’re basically mis-selling. I’m planning on doing the same.
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Keava
(@keavaoloan) reported
@virginmedia our remote won’t work - any button we press is just coming up as 8. We’ve replaced the batteries ans reset the box, also tried resetting and pairing it again but the same problem keeps happening. Can we get a replacement?
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kathleen reid
(@independencekat) reported
@virginmedia be a loyal customer for 5 years never missed a bill. Find out you have switched off all my services while I've been away. You know my child's seizure alarm equipment depends on our WiFi. Phone up twice told ,10mins, then 1 hour, now I ring, on top of my £181 bill I
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May
(@AimoAio) reported
@virginmedia have been having intermittent outages since yesterday at 11pm but your service status checker claims there are no issues. Speaking to my neighbours it seems like there is an issue in the area but this is not mentioned anywhere? ETA for a fix?
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Heather 💙
(@easternsparkle) reported
@Suffolk1953 @virginmedia That was always my gripe - when we moved to Vodafone for half the price, there was no difference in the speeds even though Virgin was supposed to be much better. And we haven’t had a single outage either!
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We. Never. Stop.
(@mhaddog) reported
@virginmedia really appalling customer service. I reported on Monday morning that my cable had been cut. Had to wait until now before someone came round and they said I'll get a fibre engineer booked in. I told you on Monday what was wrong!!!!!!