Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Newport, Pontypridd, Ynysddu, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
TV | |
| Pontypridd |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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Dan Pip
(@official_danpip) reported
from
Barry, Wales
Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Apisol
(@apisol1) reported
@virginmedia The new one raised today is showing at the moment, the initial complaint in Dec 2020 was raised and closed, there is a call from 04/05/2021 which was meant to have one raised but the agent didn't do so.
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Big Pompey Dave
(@davesargent) reported
@virginmedia I don’t want to complain about that I want the email address for a manager in Customer Relations.
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20 companies are responsible for 1/3 all emissions
(@Zoelalalaa) reported
Is @virginmedia awful or is technology awful
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Neil Williams
(@neilrwilliams) reported
@virginmedia It's been 17 hours since it went down and nearing 7 since the engineer visit was put on hold. Some information or reassurance would be good.
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Karrade
(@karrade) reported
@virginmedia Hi, it mostly loses internet connection. Or the other issue is all smart devices in the house suddenly disconnect & a reboot is the only way to get them all to reconnect. Some days it does the reboot itself without any warning. Half way through a film or something daft like that
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Allan
(@ajo1978) reported
@virginmedia No strangely it wouldn’t let me sign in said error and not the main account holder or something
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Jan
(@LeytonCatLady) reported
@virginmedia Hey guys, internet access seems to be down in N17. I tried rebooting already. If there's an area wide issue, do you know when we can expect it to be fixed by? Just a rough estimate will do. Ta
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stewart jordan
(@tweetwithstew) reported
@virginmedia Your customer service is the worst. Trying to get a fault fixed, tech team never gets back to me, stuck in an endless loop with customer complaints telling me to speak to customer service who never fix the fault. Infuriating doesn't come close #cancelmycontract
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zak marshall
(@marshallzak) reported
@virginmedia honestly I was dreading calling up the customer service line today to ask to switch my broadband but Anna was an absolute gem, well mannered and patient. Lovely lady from Scotland who is a credit to your team!
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Charmaine Faith
(@charfaith84) reported
@virginmedia Not sure how that's going to help my current situation when your SLA for complaints is stated as 7 to 21 days!! I just want the services I've paid for to be reconnected and, considering this is YOUR error, I dont think over 72 hours is acceptable!