Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Weston-super-Mare, Newport, Pontypridd, Caerphilly, Porth, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Barry |
Internet | |
| Barry |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Belmont
(@clairebelmont) reported
@virginmedia Yes. I am going to try get an RJ45 cable w/ USB-C adapter to test wired connection. Seeds are slow afternoons and evenings. At 6am speeds are good. My sense is you have too many ppl sharing a line. I’be write to customer service complaints.
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Scott
(@eaglesnation911) reported
@virginmedia @ItsBigZuu @YUAFOfficial 3 hours on hold. Even for your joke of a company that's bad
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Julie Rogers
(@julie_rogers11) reported
@virginmedia No-ish my internet is slow and drops so I have tried to upgrade on several occasions online, I get an order number on each occasion but nothing else. Now the offer that I hoped to take advantage of is no longer available.
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blitza700
(@blitza700) reported
@virginmedia what a surprise still not getting the service that i am paying for and once again not able to get through to customer service why wont any one tell us what is going on its happening all over the uk not just a couple of areas
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Cremo
(@iamcremo) reported
Absolutely shocking how you guys are milking me and providing me a terrible service @virginmedia I am on a 100mb plan and according to your website I should receive at least 50mbps of download speed. I regret joining virgin! I play bloody £38 for nothing the engineers are useless
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blitza700
(@blitza700) reported
@Garyonline1 @virginmedia you are a lucky one i'm being told complete loss of service fore 48 hours but they can cut my internet speeds to pretty much nothing and still charge me £61
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AliceInSfflk
(@AliceSfflk) reported
@virginmedia how have I been with u +4 yrs?? quote for M350 package £12 a mth because I’m unfortunate enough to be an existing ‘loyal’ customer! No more, there are better offers, so I’’m off #TreatLoyaltyLikeRoyalty #bbcwatchdog
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Colin Harvey
(@ColinHa28153707) reported
Called Virgin Media to renew broadband contract- 40 mins on phone, the sales person could not help- will call me back within 5 days or email me??? Obviously don’t want to keep customers when the customer discovers they are paying over £20 per month more!!
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Julie Rogers
(@julie_rogers11) reported
@virginmedia No problem , I just wanted some customer services, not your fault.
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meg
(@_megaanlily) reported
@virginmedia you’re texting my number when I’m not even a customer with an address that isn’t related to me. I have no idea how to get in contact with you as it seems I have to be a customer to do so