Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10, CF23 and CF15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 12/06/2025 22:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • SophieCloake Sophie Cloake (@SophieCloake) reported from Cardiff, Wales

    @VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia

  • kersy28 Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales

    @virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!

  • soozles_ Soozles (@soozles_) reported from Barry, Wales

    @virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue

  • kersy28 Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales

    @virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!

  • QuietlyKinky Chris QK 🔞 (@QuietlyKinky) reported from Newport, Wales

    @madsmithyt @virginmedia I also have the same issue. South Wales

  • _eeelhsa Ashxox (@_eeelhsa) reported from Victoria, Wales

    @virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.

  • ciaran_keohane Ciaran Keohane (@ciaran_keohane) reported from Cardiff, Wales

    @virginmedia why are you so shit

  • DesignFourTweet Dylan Lewis (@DesignFourTweet) reported from Cardiff, Wales

    Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @virginmedia can you send me your customer service e-mail address please.

  • iantosh4 Ian McIntosh (@iantosh4) reported from Newport, Wales

    @virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)

  • Welshcake74 welshcake74 (@Welshcake74) reported from Cardiff, Wales

    @virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!

  • CaswellAlun Rhys Caswell (@CaswellAlun) reported from Pontypridd, Wales

    Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.

  • _eeelhsa Ashxox (@_eeelhsa) reported from Victoria, Wales

    @virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.

  • tomgriffiths88 Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales

    @virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia anyone thinking of getting their Wi-fi, think again. We’ve been with the now since NTL days and this HUB 3.0 has been the worst!! Not as good as the make out. The router is in a good position not hidden away yet it’s still crap!!

  • bethanjane22 Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • liam_oharaccfc Liam (@liam_oharaccfc) reported from Cardiff, Wales

    @virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service

  • ciaran_keohane Ciaran Keohane (@ciaran_keohane) reported from Cardiff, Wales

    @virginmedia is actually SHIT

  • thebaronvillage Glenn Villis (@thebaronvillage) reported from Cardiff, Wales

    @virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Rich32938759 Rich (@Rich32938759) reported

    @virginmedia I want to negotiate my package to keep my cost down

  • JohnAlm82861113 John Almond (@JohnAlm82861113) reported

    @virginmedia I spoke with a mendber of the support team today who told me that the price rise was due to Ofcom and out of Vigins control. Further the £21.50 was a standing price increase for everyone on the same package ie not individual as you state above. 1/2

  • Hannah_and_Lola Hannah and Lola (@Hannah_and_Lola) reported

    Still next to no internet service from #virginmedia in work today and still apparently nothing they can do till Thursday despite having in our contract that faults should be fixed within 16 hours! 🤬

  • keithdrickards Keith Rickards (@keithdrickards) reported

    @virginmedia One of the issues. No. The other issue I tried again last night & did it within an hour..Hour. 😭😭 I want to increase channels but its such a hassle, time consuming & frustrating. Why it can't be done online is beyond me. It's like trying to run a marathon, a convo with vrigin

  • Bobalisk Jason Barnes (@Bobalisk) reported

    @virginmedia I'm not entirely sure how this works as customer service but I'll share a story. Called for support Me: My superhub has factory reset itself twice since late last night, I have to keep setting it back up. *continued in comments

  • nan2thou PAT WEBB (@nan2thou) reported from Enfield Lock, England

    When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.

  • elbee81 Lois 💙 NHS Procurement (@elbee81) reported

    @virginmedia I have an intermittent service and I need to work from home. I’ve called and got through to the automated recording. I’ve followed all the instructions but have to wait 24 hours to see if the service returns? I need to work today

  • TheMums Marian (@TheMums) reported

    @virginmedia It was internet and tv but it’s back up again this morning. How long for is another thing. Must say have noticed your having more problems than you used to

  • MikeAppo Mike Appo (@MikeAppo) reported

    @virginmedia I am still having intermittent issues! It's impacting my work again. An engineer is coming on Thursday for installation of new package, will this resolve my issue or is this something else?

  • Bobalisk Jason Barnes (@Bobalisk) reported

    @virginmedia Virgin: There's an intermittent internet issue in your area that will take 24-48hrs to resolve Me: And this external issue is causing my hub to factory reset itself? Virgin: Spend £5 more a month and we'll increase your connection and send a new hub 3.0!