Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Pontypridd, and Barry.

City	Problem Type	Report Time
Newport	Internet	2 hours ago
Cardiff	Internet	3 hours ago
Cardiff	Internet	20 hours ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Sam Sims (@mantha_1976) reported 54 seconds ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 2 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 2 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  lee williams (@thelee_x_w) reported 7 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 7 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  Lee Smith 🌻 (@djleekee) reported 11 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 22 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Mento5 (TAFKAB) (@Mento56) reported 25 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Right Direction (@BackOnTrack__) reported 25 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 30 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 30 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Benjamin Hartrey (@benj8min) reported 32 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Fred Jones (@fredljones_) reported 38 minutes ago from Barry, Wales

  @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 39 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Stuart Ropke (@stuart_chc) reported 45 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 46 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  cheryl (@cherylockerby) reported 50 minutes ago from Barry, Wales

  @virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?

• 
  Pauline Lomax (@RedhillsAnnie) reported 51 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Pauline Lomax (@RedhillsAnnie) reported 54 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Gareth Jones (@gazthebluebird1) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  One Club Since 1888 🍀🇮🇪 (@1888oneclub) reported 58 seconds ago

  @RFC5572_ You just got beaten off a virgin media WiFi password ya helmet. Pipe ******** down!!

• 
  Andrew ☺️ (@Andync93) reported 2 minutes ago

  @shaggydudley @virginmedia Awful 🙄

• 
  Jacqueline Bolton (@JacquelineBolto) reported 4 minutes ago

  @virginmedia How do I report the broadband outage? You chatbot is hopeless

• 
  Paul Turner™ (Personal) (@PaulTurner140) reported 9 minutes ago

  @DrealSMAK @virginmedia Don’t waste your time. They only want you to DM them to keep your complaint from public view.

• 
  nigel (@redwallreality) reported 9 minutes ago

  @biggle1908 Virgin media broadband is excellent. Problems start when you phone them…if you understand Indians with a less than rudimentary ability to speak English, go for it.

• 
  Sam Sheehan (@SamanthaJane_H) reported 10 minutes ago

  @virginmedia I did direct message 4 days ago, nobody read or replied. I’ll recap- 2 weeks no service, five engineers sent to diagnose the same problem multiple times, no fix. Complaints team open and close complaints immediately with no resolution. Fix not due for at least another week.

• 
  Zoe Smith (@ladyspeakerz) reported 11 minutes ago

  @andyburnham PLEASE READ THIS TWEET EVERYONE. IF ANY VIRGIN MEDIA STAFF AT BAGULEY MANCHESTER CALL CENTRE WHERE I WORKED WERE RESPONSIBLE FOR SLANDERING ME / FRAMING ME. THEN HERES PROOF THAT COMPANY ARE A BUNCH OF CRUEL UNETHICAL IMMORAL SCAMMERS YOU DONT THINK IF THEY CAPABLE OF DOING THIS TO THEIR CUSTOMERS WHAT THEY CAPABLE OF DOING TO A WOMAN THEY HATE AND NO DOUBT JEALOUS OF here’s some confirmed validated real evidence NOT THEM BEING FRAMED that the staff at Virgin media call centres were all pardoned allowed to scam MILLIONS of their customers Here is proof Copied and pasted from Google please refer to articles in the press that confirm this what I’ve tweeted here If you think moral decent people do this to their customers scamming them in a cruel cold way SEEK JESUS  Virgin Media was fined a record £28 million by Ofcom in July 2026 for deliberately making it difficult for customers to cancel their contracts and switch to rival providers. Investigation Findings The regulatory investigation covered calls made between January 1, 2022, and September 11, 2024. Ofcom found that MILLIONS of customer service interactions were mishandled to prevent or delay cancellations. Specific tactics included: • Deliberately dropping or hanging up calls when customers asked to cancel. Putting callers on hold for no reason to frustrate them Excessive and unnecessary call transfers between departments. Using a two-tier retention system where only specific agents were allowed to process final cancellations. THIS LOT ARE CONFIRMED CRUEL SCAMMERS

• 
  Gary (@gazi1684) reported 12 minutes ago

  @virginmedia @rayquannnnnnn Is there a problem in the wallsend area with broadband?

• 
  Wingssherpa (@WingsSherpa) reported 22 minutes ago

  @VirginMedia_TV Shouldn’t it be ‘heavy entertainment’? I’ll look forward to that on Virgin Media Player. Actually, no I won’t because it never puts anything on there for UK viewers.

• 
  🇬🇧 Rob @No-Bull-Politics 🇬🇧 (@bull_robin56713) reported 25 minutes ago

  @virginmedia I'm sure I'm not alone in having asked you to reduce my service, such as cancelling a second set-top box, in order to reduce my bills. As you can see here I asked for my bills to be reduced in Jan 2024. Yet notice how those bills have crept up again ever since. There has been no increase or improvement in the service you provide to justify this. According to my analysis, despite having gained a better paid job recently, my net income is down 4.2% compared with 5 years ago. Like many, I am going to have to tighten my belt, and those bills that increase without any prior warning must be the first to go.