Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Pontypridd, Newport, Cardiff, Weston-super-Mare, Porth, Caerphilly, and Barry.

City	Problem Type	Report Time
Pontypridd	Internet	1 day ago
Newport	Internet	2 days ago
Cardiff	Total Blackout	3 days ago
Newport	Wi-fi	5 days ago
Pontypridd	Internet	7 days ago
Cardiff	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Christina Macaulay (@macauc01) reported 4 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 5 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  squeaks (@dodo1960) reported 8 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Sam Tempest (@SATempest) reported 13 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 14 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 20 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Trudi Foster (@MsWhippet1) reported 20 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Mark Smith (@markccfc70) reported 26 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Ariane (@MissAzzaB) reported 29 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 29 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 32 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Sam Tempest (@SATempest) reported 43 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  stadiamap 🏟️ (@StadiaMap) reported 45 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  MaartenX. (@MaartenSleeckx) reported 45 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  Benjamin Hartrey (@benj8min) reported 48 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Rob Weaver (@welsh1lad) reported 49 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

• 
  andy lanyon (@andylance1977) reported 51 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 54 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Steve Mowat (@SteveMowat4) reported 55 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Gareth Jones (@gazthebluebird1) reported 57 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joshy R 🌒 (@JJRussell95) reported 7 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

• 
  tim.. (@timmorr17294439) reported 7 minutes ago

  @GreyBlackstone @virginmedia mine went down 350 mb didn't have to ask got email followed link boom cheaper deal ..

• 
  dragons are cool (@motherpeacher) reported 8 minutes ago

  @virginmedia why is ur customer service so bad, I've been on the line for an hour and nobody bothers to answer, typical really, u take our money and provide terrible service!!!

• 
  OnTheMeter (@OnTheMeter) reported 8 minutes ago

  @misselledee @virginmedia Despite the content of your message, they answer you like this is the first contact. I’ve been with them from day one because I always seem to get a good deal. But god help you if you need customer services. In my experience, they tie with Vodafone as the worst in the world.

• 
  Sharon Hall (@sharonmariahall) reported 9 minutes ago

  @virginmedia @El_Lloydie Dont bother. You wont get any satisfaction. I sent a webform complaint in 27 march and an email to the CEO last weekend. Still waiting for a response

• 
  MJC (@CP1861) reported 15 minutes ago

  @virginmedia my account has now been locked for 3 months and therefore I’m unable to watch virgin tv go, one of the main reasons I’m your customer. I’ve phoned your customer services 7 times now and spent numerous hours on the phone speaking to your staff and on hold.

• 
  Riggers (@dononerigby) reported 19 minutes ago

  @virginmedia truly awful customer service stay on hold for an hour then get cut off I pay for services and then don't get them and then you can't get hold of them

• 
  Karen Cheney (@loubylou60) reported 21 minutes ago

  @virginmedia your customer service is abysmal- sort it out

• 
  Scott (@scottowen81) reported 22 minutes ago

  @sharonmariahall @virginmedia Never had an issue with them

• 
  Becca Jane (@BeccaJane182124) reported 29 minutes ago

  @virginmedia not impressed with customer service! As a loyal customer for over 5 years I was looking to upgrade to the sports package with Netflix and WiFi. I was refused the £52.99 deal as that is “only for new customers”. I was told I would need to pay £130 for the same deal!