Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF11, CF24, CF10 and CF3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 05/29/2025 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Penarth, Rhoose, Hengoed, Pontypridd and Caerphilly.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomBarry Total Blackout
United KingdomCardiff Internet
United KingdomNewport TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • DarronKnibbs Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

  • katczeks K a t C z e k a j (@katczeks) reported from Cardiff, Wales

    @tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC

  • msrupertbear Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales

    @matyd88 @virginmedia Not great service at all.

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

  • PeterFortune5 Peter Fortune (@PeterFortune5) reported from Cardiff, Wales

    @cerysfurlong @virginmedia Wondered why my internet was down

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • GraingerNorman NormanGrainger (@GraingerNorman) reported from Cardiff, Wales

    Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?

  • Andrew20061976 AJR PhotoArt (@Andrew20061976) reported from Cardiff, Wales

    @virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Still not working

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia I have had NO service at all for nearly three weeks. No that's not helpful

  • EmilyEvaGill Em Gill (@EmilyEvaGill) reported from Cardiff, Wales

    Dear @virginmedia why are you so bad?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • julieoakley22 Julie Oakley (@julieoakley22) reported

    @virginmedia Ours has been out all day do you know when service is going to be back up and running

  • reevesy2403 john reeves (@reevesy2403) reported

    @TomG1989 @virginmedia @O2 I am with them it’s crap and it gone up £9 in April

  • thegvrpnhaters The Shade Against GVRPN is big! (Just like valid!) (@thegvrpnhaters) reported

    @virginmedia ofc your ghetto wifi is our u stupid *** brand. Lets deduct 500 from our bills so u have u pay us u clown *** @jaljapanairline1 right queen

  • TeddieBo6 Debbie 🌹 (@TeddieBo6) reported

    Absolutely terrible service, down again. Had to tether to my mobile so I could work 😤 #virginmedia

  • hsdsaunders Stu S (@hsdsaunders) reported

    @Beyonaire @virginmedia And pay ALL YOUR CUSTOMERS 30 quid, if it is problem your end not ours!

  • KateronaBiscuit Kate 🍅 Proud Demon 👹 (@KateronaBiscuit) reported

    @virginmedia I cannot access anything on my broadband only my phone but I can’t even login for report this on your website at all. That’s not loading on anything

  • TrossTheProcess adeyemi 🚩 (@TrossTheProcess) reported

    @virginmedia fix your ******* connection before i get mad

  • DitpoYT Ditpo 👑 (@DitpoYT) reported

    @Jb_radley @virginmedia we're literally paying virgin media more money than any other isp for the worst service imaginable

  • Joncue5 Joncue (@Joncue5) reported

    @virginmedia This is not good enough..what a **** show of a company

  • rach_lee1996x Rachel (@rach_lee1996x) reported

    Anyone else having issues with @virginmedia my Wi-Fi hasn't been right all day