Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF11, CF5 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Porth, Pontypridd, Barry, Weston-super-Mare, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Internet | |
| Newport |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
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Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
Virgin Media WiFi is down yet mine is working fine 🤷
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
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Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashleigh Sheppard
(@AshShep3) reported
@virginmedia @TomMockeridgeVM yes we are moving but the instruction was for disconnection in March not 12th Feb. No one seems to be able to help us get our internet reconnected.
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Tim Rapson
(@Timrapson1) reported
I know I've said this about 4 times b4 but Virgin media are fuking useless, they will probably text me in about 10 minutes & ask what my problem is. Im cancelling your subscription cos your a bunch of wankers, don't ask me for money, 👍
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raj kanabar
(@rajkan69) reported
@virginmedia I have rang 3 times this morning and got cut off waiting to get through to you. I have had issues with my tv and internet that I have spoke to you about and still hasn’t been resolved. My tv flickers and sound my internet should be 100 mbps and I’m getting 5 lol.
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jassim salim
(@jassim89) reported
@virginmedia I have just been waiting on the phone for half an hour, only for someone to put the phone down on me as soon as i am connected! I need a password reset sent to my email as I don't use the phone number linked with my account anymore.
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Geoff Airey
(@geoffairey) reported
@virginmedia I’m not experiencing any issues any longer as I recently left, but lost packets and excessive latency made your broadband unusable regularly enough to limit my ability to work from home. The abysmal standard of customer service i experienced was the final straw. #losingmyvirginit
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itsbysimon
(@itsbysimon) reported
@virginmedia Hi. Your online chat service seems to be unavailable, and I'm trying to contact you from abroad to cancel or downgrade my service. Which number should I use?
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Tony pharo
(@tony_pharo) reported
@virginmedia To be fair, the covid situation has nothing to do with my issues!. Please don't blame your companies failure on covid, its been like this for a long time!
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Kitty Walker
(@Kitty4006) reported
@virginmedia hi I need to cancel my contract but cannot get through on the phone. I’ve tried 4 times now. Can you give me an address to write to?
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𖤐 mizan 𓆗
(@shitmizan) reported
virgin media’s customer service is going to make me hate my own kind
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Eb
(@Ebb1) reported
@mollocar @richardbaildon @virginmedia VM contacted me to say: VM have advised that only way to cancel, buried in small print,as per T&C small print you have to write giving 30 days notice to: 2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;