Virgin Media outages and service status in Cardiff, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 9, 4:06 PM GMT+1.
- Internet (37%)
- Total Blackout (33%)
- Wi-fi (23%)
- TV (7%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Barry, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 2 days ago |
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Cardiff
|
Total Blackout | 3 days ago |
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Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
Total Blackout | 4 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Michelle (@msb1302) reported from Treforest, Wales@virginmedia Nope still down and isn't just me in the area.
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Katieeeeeeeeeeeee ๐ป (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here ๐ @virginmedia
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia โฆ is there network cover problem here cardiff now?
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where ๐๐ customer service skills at best
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AM๐ฌ๐ง๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐พ๐โโฌ๐๐โ๐ฆบ๐๐ (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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MH ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ณ๏ธโ๐๐ช๐บ #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @Dionne96310374 We werenโt offered that when ours went down
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying ยฃ40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Ed Morris (@edmorrispt) reported from Cardiff, WalesWifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Paul Ivins ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ โ ๐๐ณ๏ธโ๐ ๐ณ๏ธโโง๏ธ ๐ช๐บ (@ivinsp) reported from Cardiff, Wales@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why canโt you pick up the phone?
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Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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๐ฃS. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Here we go again. No TV service and the service webpage is downโฆโฆsighsโฆ..
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Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Mark (@MarkAnstee2) reported from Weston-super-Mare, England@paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Porter (@ste_porter) reported@virginmedia I've resigned up for a new 24 month contract on 10th June (contract expiring 5th july). And when I now log in you tell me my contract has expired. Always find your customer services so bad. Please fix - I have my order confirmation and contract details.
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b๐ (@joonipure) reported@Stsantek @virginmedia Cost me ยฃ200 to disconnect! **** virgin media!
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Matthew Lock (@nubnutts) reported@Stsantek @virginmedia damn i feel bad for you, i mean i pay ยฃ40 for gigabit on VM
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UK France premium subscription (@garam14746) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: โข 300,000+ live channels โข 65,000+ VODs โข PPV events ๐ โข l โข 78,000+ movies
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That Autistic Guy ๐ฌ๐ง ๐ฎ๐ฑ ๐ (@thatautisticguy) reported@Stsantek @virginmedia Lemme guess? Indian call centre full of scumbags who have no concept of english, customer service or anything else thats civilised?
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Dr A (@thetweetslayer) reported03337331234 This is the only number on your website Its been off for more than a week What Virginmedia-esque dystopian crap customer support is this????
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Virgin Media News (@VirginMediaNews) reportedAt least 11 people are dead and 19 remain missing after Spainโs worst wildfire in more than two decades. Tourists, some from the UK, are feared to be among those who have died. Around 150 firefighters are battling the blaze, with at least 1,000 residents evacuated. Several victims were reportedly found inside burnt-out vehicles. More on Virgin Media PLAY. #VMNews
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keith jones (@keithdavidjones) reported@virginmedia my internet service is still down from yesterday 10/7/2026 been trying to contact you been on WhatsApp as well to be told contact you tomorrow??
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Diego Kruger (@livingdaylite) reported@Ofcom In other words @Ofcom are informing us about their systematic failings in curbing the systematic failings of criminal cartel that is "Virgin Media" who make BILLIONS by charging extortionate prices and providing s#!t service what a "regulator" you are @Ofcom ๐คก
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Ana Cristina ฯ (@_AnaCristina_) reported@virginmedia It's been an outage on and off but now it's outage is fixed I'm still not connected