Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
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Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natasha
(@Natasha49312983) reported
@virginmedia DO NOT give Virgin your money!!!!! They will refuse to cancel your contract. I've been in a cancellation queue for 16 days and now received another bill!!!
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Ministry Of Geeks
(@MinistryOfGeeks) reported
@MoG_Cibion @tescomobile @virginmedia At least they're not asking me to do dumb troubleshooting bullshit that doesn't make sense, and are honest about their unwillingness to help. Haha. To be fair though, Virgin really does have some great deals on phones which I wouldn't have checked out without Tescos incompetence
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naus mohammed
(@naus881) reported
@virginmedia @jpn4253154 Life would be much easier if you can provide facility to cancel the contract online.Obviously you are having difficulty answering calls.Would cancelling direct debits be the way forward to get a response
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Geoff Airey
(@geoffairey) reported
@virginmedia I’m very, very annoyed and frustrated at the moment. I was promised I would be called back within 72 hours of speaking to one of your agents last Thursday, even accounting for the weekend, that should have been on Tuesday and now I cannot get through to your contact centre. Poor.
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Rob
(@StudlandRob) reported
@virginmedia The speed has improved (to 15Mb) now and I’m unable to stop my housemates working to start running speed tests, so please focus on my original reason for reaching out and ensure I get a response to the complaint
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𝒩𝒾𝒸💭𝓁𝒶 𝑀𝒶𝒶𝓈𝒹𝒶𝓂
(@nikkiloumaz) reported
@virginmedia WiFi has been on & off for the last 2 days. Have restarted, rebooted, done online tests etc nothing working. Your website says there's no local fault. Can't get through to customer services as it says you're too busy so to try later then hangs up 🤬 £87pcm for this?!
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Gerry Whittington
(@GwManheim) reported
@virginmedia 23 hrs when ringing back because none answers You are chasing me for £172 I dont owe You were unable to provide the service promised from 0512 You were unable to correct faults You cancelled the agreement on 4th and took kit out on 11th but still pursue the bill I rang no answer?
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Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈
(@maros_joker) reported
@virginmedia XXI century we have! I said this 3 times! Please ask @richardbranson if he will wait forever to sort out his issue? I be he not because if he paid he expect is simple! So start treating customers seriously! or stop charging stupid money !
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Gregor Ferguson
(@GregorFerguson2) reported
@virginmedia The point is the text chat system doesn't work. And it's the same slot that I changed from. Why not just say we have appt on such and such date text 1 to accept or 2 to reject.
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Sarah Weston
(@Sarahweston28) reported
@virginmedia my wifi is shockingly crap, your app doesn’t work and you don’t answer you phones. Presumably if I cancel my direct debit you’ll get in contact with me pretty quick then??