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Virgin Media outages and service status in Cardiff, Wales

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Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Cardiff, including 5 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and TV.
  • The most recent signal from this area was received Sep 9, 11:46 AM GMT+1.
  • 76% Internet (76%)
  • 15% Total Blackout (15%)
  • 6% TV (6%)
  • 3% Wi-fi (3%)

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 and CF5 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Newport, Ystrad Mynach, Caerphilly, and Weston-super-Mare.

CityProblem TypeReport Time
Cardiff Internet 9 hours ago
Pontypridd Internet 15 hours ago
Newport Total Blackout 16 hours ago
Newport Internet 20 hours ago
Newport Internet 23 hours ago
Cardiff Internet 1 day ago

Nearby cities with recent reports

Newport

9 recent signals

16 hours ago
Pontypridd

1 recent signals

15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

  • SteveMowat4
    Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England

    @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

  • Paulyb65
    Paul Burnell (@Paulyb65) reported from Cardiff, Wales

    @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

  • amandaroberts10
    amanda roberts (@amandaroberts10) reported from Cardiff, Wales

    @virginmedia is there a problem in the CF23 area ... no WiFi??

  • JamesMartin02
    𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported from Pontypridd, Wales

    @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • GiantVeg
    Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales

    @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

  • NobbyD27
    Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

  • edmorrispt
    Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • welsh1lad
    Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

  • mantha_1976
    Sam Sims (@mantha_1976) reported from Newport, Wales

    hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

  • fredljones_
    Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • cherylockerby
    cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?

  • markccfc70
    Mark Smith (@markccfc70) reported from Cwmbran Central, Wales

    Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BurnNotice85
    Burn Notice (@BurnNotice85) reported

    @VirginMediaNews Note to Virgin Media : stop platforming that religious zealot and fantasist - even at the opportunity cost re: a young journalist's tv screen time & professional exposure. He's on his way back to prison when another warrant comes down from the bench, in coming days and weeks.

  • eddie10oo
    Edward Clements (@eddie10oo) reported

    @daviesa02 @virginmedia Avoid Virgin at all costs, their customer service is horrific.

  • Irate_Jobbie
    Irate_Jobbie (@Irate_Jobbie) reported

    @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

  • VirginMediaNews
    Virgin Media News (@VirginMediaNews) reported

    Residents in parts of Nepal are being warned to move to higher ground as the threat of further flooding continues. Hundreds have been killed, thousands remain missing, and families in some worst-hit areas are returning to homes buried in mud to salvage what they can. More on Virgin Media PLAY

  • Alanw47
    Alan Wright 🦫 (@Alanw47) reported

    @Englandgav @virginmedia Recycled hub not properly reset? But I agree it must be a GDPR issue and VM can't just ignore it

  • William232393
    William (@William232393) reported

    I had Virgin Media - for 10 hours, I also had Virgin Money, I will never EVER touch anything at all with Virgin in front of its name.

  • SharonWill65057
    Sharon Williams (@SharonWill65057) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV53 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • Ant78uk
    antony coyne (@Ant78uk) reported

    @virginmedia I'm guessing it's a @virginmedia issue coa it's only that channel when the same program was on sky sports main event it was fine is also fine on the sky sports app

  • caz_fizz
    Caz (@caz_fizz) reported

    @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

  • Mears1Sarah
    sarah (@Mears1Sarah) reported

    @DAZNBoxing Not working in @virginmedia