Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Weston-super-Mare, Newport, Pontypridd, Caerphilly, Porth, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Barry |
Internet | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Dan Pip
(@official_danpip) reported
from
Barry, Wales
Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Palmer
(@Fizzypalmer) reported
@virginmedia I’ve followed the fix my broadband on the app about 30 times - sometimes it says problem in area and other times it says it’s the box. It’s a hub 3. It’s just intermittent - it drops a lot to 10-20mps and we can’t watch tv or do WhatsApp calls etc - just want an engineer to look!
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Charles Taylor
(@Charles59825129) reported
@virginmedia I was not told of one. I was sold a contract of WiFi hub cw a 02 sim card. £32 so I was happy. I phoned up to say I don't use or need the sim card so the customer service guy on the phone removed the sim, didn't tell me the monthly bill would be £64. Virgin broke the contract.
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Toto Di Vita
(@TotoDiVita) reported
@virginmedia It not others in the area… others in the same building have NO ISSUES… theirs is working fine… my router fault was diagnosed BEFORE the so called area problem… the technician said it was definitely my router and the area was working fine… this will be 10 days tomorrow…
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Adam Cave
(@AdamCav98043736) reported
@virginmedia worst ran company in the UK, have been stealing money off us for months and won't pay this back have spent 8 hours on the phone trying to sort this out, don't ever sign up with virgin!
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Matt Welsh
(@mattywelsh88) reported
@virginmedia I'm experiencing issues with my upload and download speeds from my hub and its slowing everything down and trying to watch stuff and it's all fuzzy
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JM Molyneux
(@DoctorBeeching1) reported
@virginmedia box crashed again. When you pay good money you expect a service that does not crash or reboot on an almost weekly occurs ce
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Lisa Eli
(@_lisaeli) reported
@Anna__Demetriou @virginmedia Ahh that really sucks!😔I had the same issues with the network on OBS myself, I assumed it was the ethernet at the time. I hope you find out what the issue is with it soon!
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Allan Davis
(@davis0688) reported
Broadband been down all night. @virginmedia currently advising 4:30pm tomorrow before it’s fixed. Absolutely ridiculous. A week after they inform us they want to double our bill when our contract ends next month. Yep. See you later.
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Pauline Symmons
(@SymmonsPauline) reported
@virginmedia As we don’t have a password for the account we have no option but to cancel the direct debit
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Victoria
(@Victoria1867) reported
Hello @virginmedia I need some help setting up my app - how do I find my area reference?