Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Ystrad Mynach, Caerphilly, Pontypridd, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	7 hours ago
Newport	Internet	2 days ago
Cardiff	Total Blackout	2 days ago
Newport	Internet	3 days ago
Newport	Internet	6 days ago
Newport	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 7 seconds ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 5 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 7 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Moseph Mellars (@stfcjoner1986) reported 7 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Sam Tempest (@SATempest) reported 8 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 10 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Benjamin Hartrey (@benj8min) reported 12 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Right Direction (@BackOnTrack__) reported 12 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  MaartenX. (@MaartenSleeckx) reported 13 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  Ritch Zablan (@blue_murdock) reported 14 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 14 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Rob Downer (@NobbyD27) reported 15 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 26 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 30 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  andy lanyon (@andylance1977) reported 36 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Monkenstien. (@3_monk) reported 37 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 49 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Right Direction (@BackOnTrack__) reported 53 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Peter Gillibrand (@GillibrandPeter) reported 55 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  LK (@LaurenKetchley) reported 58 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Tindall (@chewytheleftie) reported 4 minutes ago

  @alan_reddish @sibelian62 @virginmedia They are a terrible company for internet. Fortunately for us we have plenty of their direct rivals who we use instead now after they made it clear our custom was of no interest to them

• 
  dharmi04 (@Dharmi04) reported 7 minutes ago

  @virginmedia my broadband seems to be down, can you check and fix ?

• 
  Karen Barker 🐈 🔭🐝🌹🍅 (@Kiai_Kas) reported 7 minutes ago

  Why are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough

• 
  Cass 🍊 (@DannyCass1) reported 7 minutes ago

  @charlieldrv @SkyHelpTeam If you can move to Virgin Media. Never had a problem and always turn out rapid for the few repairs I’ve needed.

• 
  sergio pani (@sergiopani62) reported 9 minutes ago

  @virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Can’t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.

• 
  Bev Terry 🏆🏆🏆🏆🏆🏆 (@Bev2810) reported 14 minutes ago

  @virginmedia you don’t bother looking after loyal customers do you ? want to offer my renewal for more than what I can get as a new customer

• 
  Steve Kelly (@kellyokid) reported 16 minutes ago

  @MelJanie @virginmedia I was with Virgin for years but got treated like a piece of crap on their shoe with multiple issues so I’ve left! Customer service is non existent! They just don’t care!

• 
  Steve (@Northvein) reported 21 minutes ago

  @virginmedia hi … looks like you have an outage in LS25 (Garforth, Leeds) :(

• 
  Nim O'Hall (@nimohally) reported 21 minutes ago

  @virginmedia your service is so bad that I can’t even call your customer service and when I do there’s acc no way to get pass that Cara thing to speak to a real live person !

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 24 minutes ago

  @virginmedia @YussellaJoyce Virgin media come n fix what your unqualified engineer damaged at my property 2months now and you keep playing me around