Virgin Media outages and service status in Cardiff, Wales
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 11, 6:44 PM GMT+1.
- Internet (39%)
- Total Blackout (32%)
- Wi-fi (23%)
- TV (6%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Barry, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 9 hours ago |
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Cardiff
|
Wi-fi | 2 days ago |
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Cardiff
|
Total Blackout | 3 days ago |
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Cardiff
|
Wi-fi | 3 days ago |
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Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
Wi-fi | 3 days ago |
Community Discussion
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Jambo🏴 (@Cluchman1) reported from Treforest, WalesVirgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Brody (@brodyanderson_) reported from Cardiff, Wales@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England@virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??
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𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England@bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke
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Rob Weaver (@welsh1lad) reported from Rhoose, Wales@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
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Mark Smith (@markccfc70) reported from Cwmbran Central, WalesBeen with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported from Pontypridd, Wales@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elle 🌸🗽 (@hellosunshine52) reported@MichelleBeckett @SkyUK @VodafoneUK I’m so sorry for your loss. I can’t imagine how hard all this is. For your info with regard to your issue - virgin media have just been fined £28m for preventing people ending their contracts. Perhaps talks to the culture internally that you are describing
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citizen_first (@citizen_first25) reported@virginmedia why have you got rid of Channel 150 that's TV does a price go down on my subscription ? As this is one of the channels, I watch every day very disappointed
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Bob (@ChrisJordan1002) reported@MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…
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Stato (@mattflack90) reported@Stsantek @virginmedia contract was up for renewal, new company offered me better terms, told Virgin im leaving, followed the rules on cancelling at end of contract. then got billed again, virgin said id signed up to a new 24mnth deal, couldnt provide evidence, had to go to the ombudsman to cancel it,
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Alex Burton (@AlexBass08) reportedMore issues with @virginmedia. My nan was out of contract and they repeatedly called with "better deals". She wanted to lower her bill but ended up paying more after being sold 500Mb broadband and Sky Cinema. She lives alone. I called back and said it felt like elder abuse. Why?
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Julia Coombs (@JuliaCoombcj) reported@Stsantek @virginmedia Unfortunately this is standard procedure. Tried to cancel Sky TV just before contract ended as price had risen,watched the date like a hawk. They advised me to take out the 2 years again and cancel on the date. Hope you never notice. Why isn’t this illegal?
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JS. (@ExCathedra44) reported@virginmedia I have just installed your 360 platform. Got it working but starting this AM the set top boxes ( I have 2)do not switch on automatically and show a No signal sign.Been on to your help line for hours as thought it might be software upgrade. Manual no use.
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Pazuzu (@Craig_Higgins) reportedHey @virginmedia we've recently just renegotiated our internet with yourselves after the price became completely unaffordable but based on the news Ofcom has found you guilty of deliberately mishandling customer calls, was this an unwise move?
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Prab 🏴 (@Prab188) reportedThird time in the space of about 3 ish weeks that my WiFi has gone down again. Why are you so ******* dogshit @virginmedia??
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Jimmy Jones (@_James_Jones_) reported@AdamT1875 @virginmedia Correct! I managed to use Starbucks WiFi to send the message. I reckon their own staff are also suffering with poor connections due to not responding after requesting info... they are currently arguing the toss on chat saying, you sure its not in the box? GAPING HOLE SAYS NO!