Virgin Media

Virgin Media Outage Report in Cardiff, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 03/10/2026 16:50

March 10: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Porth, Cardiff, Newport, Pontypridd, Barry, Weston-super-Mare, Caerphilly, Pontyclun and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomPorth Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • greg_williams11 Greg Williams (@greg_williams11) reported from Barry, Wales

    @virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • cherylockerby cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia Had issues this morning, but seem ok now.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • catrin_davies1 catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia

  • H7WEJ Jason Howe (@H7WEJ) reported from Caerphilly, Wales

    Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia is there anybody in your customer services department today?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • steveygreen Steveygreen (@steveygreen) reported

    @virginmedia do you have an escalation or complaint process that doesn't involve transfering me and hanging up on me..I just want to become a virgin customer you have your chamber on my private driveway and tell me I can't be connected. If it doesn't exist I guess I'll dig it up?

  • GogoplataFTW SpudPieSte(vens) (@GogoplataFTW) reported

    @virginmedia Yeah 100% , it's been fine for the last 15 years I've been with Virgin, but I renewed my deal after it expired and it went crap overnight , I don't get it

  • tobypalmer1 Toby Palmer (@tobypalmer1) reported

    @virginmedia No, other than I have to wait 3months due to a banking error that delayed 1 payment. Witch has been paid and over the last 6 year payments of upto £200pm have never been missed I find it very disappointing

  • JSambrooks John Sambrooks💙 (@JSambrooks) reported

    Hi @virginmedia any chance you can sort your complaints team and engineers to speak to each other. Another date change on visit, another complaint and no call. Won’t be accepting £10 compensation this time. Appalling service for 20 yr customer.

  • aaronlwevans Aaron (@aaronlwevans) reported

    @virginmedia I was and I was disappointed that it's been moved back a week it intially was moved 2.5 weeks, I would expect better for customer onboarding

  • DPage1992 Dan Page (@DPage1992) reported

    @virginmedia Hey, it seems to be the case while I'm at work and it's only been this week. My colleague (also on virgin) is having the same issues (he listens to the radio on his phone and it keeps cutting out). My texts and calls are absolutely fine, it just seems to be 1/2

  • Richard18593976 Richard Kay (@Richard18593976) reported

    @virginmedia I've made another complaint using that link reference C-150922722 . I think the previous complaint appeared closed by VM without my consent as it didn't appear on any list, and without any resolution.

  • _Clean_Nuclear Nuclear (@_Clean_Nuclear) reported

    @virginmedia Your online services and whatsapp service can't help me. I keep getting passed between call centres located all over the world. Worst service I've ever had from a supplier bar none.

  • jammergilmore James Gilmore (@jammergilmore) reported

    @virginmedia @72sav I’ve lost £600 in earnings over the last 2 days as mine is down ? £8 compensation doesn’t even cover my coffee while im waiting ?

  • RazKoller Raz Koller ☮️ (@RazKoller) reported

    @virginmedia All I can do really is inform others on social media so they'll stay away from you, and maybe write to MPs to make UK law match other countries where it is illegal to charge an early exit fee. After all, if people could just leave, your service would be impeccable.