Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF5 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypridd, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Justine
(@Justine_F1) reported
from
Cardiff, Wales
@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Steve Mowat
(@SteveMowat4) reported
from
Weston-super-Mare, England
@virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Callum
(@Callumreal1) reported
@virginmedia why is is it so hard to make a complaint against you!? Surely you have to make this as easy as possible?
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Gus Alston (he/him)
(@GusAlston) reported
@virginmedia Great. So total outage gets compensation, but you've decided it's OK to just charge your full amount for 4+ days of intermittent faults directly caused by your team
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John Palmer
(@Japester3) reported
@virginmedia As I tweeted. The Virgin letter gives a complaint ref# and the link to check on the progress of resolution of the complaint, I can't access as the system does not recognise my email address. Despite the system using my email to send me your bills. More...
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A.phillips
(@Aphilli61928603) reported
@virginmedia Paying for upto 400mbps but for months been getting 18.15mbps can't get through on the phone, spends more time down than up in South yorkshire ... can't wait for contract to end so I can go with a more stable provider
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Mark linley
(@Lordlinley) reported
@virginmedia u clearly just as bad as the rest can u not read Iv been going through this for 3 days do u realise u have more upset customers than u have happy customers
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Gus Alston (he/him)
(@GusAlston) reported
@virginmedia Words and apologies aren't really enough. For an outage this bad compensation should be sorted immediately.
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Kenny Dewar
(@gylearab) reported
@virginmedia We've had no WiFi since yesterday lunchtime. Customer Service and virtual technician unable to resolve but there's a local network problem (estimated to be fixed 18/02/22!) and they think we need a new hub but can't send one out. (1/2)
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emma mees
(@Embotaloonie) reported
@virginmedia absolutely fuming arranged a connection for tomorrow as we are moving only to be told there's been a mistake and its not being done until Wednesday when no one is available to be at the house what an absolute joke please help
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lynnmckellar
(@lynnmckellar1) reported
@virginmedia As a loyal customer of Virgin Media for 34 years (formerly Mercury) I have just rang to ask for an extension to my disconnection date of 23/2 due to new supplier issues but told by Shazel at VM this is not possible - We will be left with no services after this date
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Jake
(@SaucyULTRA) reported
@virginmedia Last night I reset the WiFi (via the button on the router) and now the WiFi Pods I've got doesn't work anymore, I unplugged and plugged in it like 5 times already and still don't work