Virgin Media Outage Report in Cardiff, Wales
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF3 , CF5 , CF23 and CF11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 15 hours ago |
|
Cardiff
|
Internet | 2 days ago |
|
Newport
|
Internet | 2 days ago |
|
Weston-super-Mare
|
Wi-fi | 2 days ago |
|
Cardiff
|
Internet | 3 days ago |
|
Newport
|
Total Blackout | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Soozles (@soozles_) reported from Barry, Wales@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
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Joshua Watson (@josh_wats09123) reported from Dinas Powys, Wales@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@TwitterSupport This account @VIRGINMEDIA is making out it's @virginmedia and causing a **** up. Do the right thing and laser beam their house. 👍 You have my permission.
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Roger Perks (@perks18) reported from Cardiff, Wales@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
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Karen Murphy (@Johnsbigsister) reported from Barry, Wales@PeriPusher @RiannaSandu @virginmedia Listen idiot, if I pay for a service I expect to get it. If I don't I want my money back.
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Charliesays (@sb208) reported from Cardiff, Wales@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Jon Capistrano (@JonWillCap) reported from Penarth, WalesVirgin media went down because China is secretly building 6G towers accross the UK
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Claire Perks (@perkie7) reported from Cardiff, Wales@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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Rob Knowles (@robkbangor) reported from Cardiff, Wales@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
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StevenNott (@StevenNott) reported from Cwmbran Central, WalesMy neighbour has the same issues. @virginmedia
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales@monotron_ Tbf, virgin media's network is on the shit side
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Phillip Lockley (@7084phil) reported from Cardiff, Wales@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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Lee Gilbert (@LeeMGilbert) reported from Pontypridd, Wales@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Joshua Watson (@josh_wats09123) reported from Barry, WalesVirgin Media WiFi is down yet mine is working fine 🤷
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@Chrisitv They've got a duplicate account in CAPITALS @VIRGINMEDIA not helping. Stupid wuckfits all of em
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Sam Harrison (@SammyHarrison89) reported from Cardiff, Wales@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Linzi Bretherton (@LinziBretherton) reported@virginmedia......quite possibly the WORST customer service I have EVER experienced. 2.5 hours on the phone and still no further forward.
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Neetu Dhillon (@NeetuDhillon9) reported@virginmedia @CarersUK I have spent so many hours on the phone to the installation team and no one is telling me what's going on. I am so fed up. Even on here, you just respond asking if it's been resolved yet rather than offering a solution. It's not resolved yet.
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david wines (@harlequin675) reported@virginmedia Yes, we have been through these, our broadband has always been poor, but for the last 3 months of homeschooling and working from home have been abysmal, I was told when installed I had the worst connection in the street - but this was the only connection available at the time.
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Arsenal2Ø11 (@AntiBarca2011) reportedVirgin Media BT Sport streaming is shockingly awful. Cannot believe people are paying for this.
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Dan (@TrashPanda_UK) reported@SleeeperStreams @virginmedia Dont even know what to say, thats so so bad! How are you meant to do either of you’re jobs!!
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Leah Baldrick (@SleeeperStreams) reported@TrashPanda_UK @virginmedia I’m switching provider - the last couple weeks have been none stop issues - I’ve two jobs from home work and streaming and I can’t even stream now
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stan bones the dog 🐶 (@malcolmreeds) reportedpast week ive constantly been getting nuisance calls from ppl claiming to be from virgin media sales department, its so annoying!!!!! i never answer i just google the numbers and its always the same thing 😡
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Sian (@sianny_E) reported@virginmedia You have entered private property today without permission!!! Dug a trench and drilled through a house without leaving any information, we are also not customers of yours!!! I have raised a complaint and I hope I am contacted ASAP!! This is appalling!!!
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Godwin Stewart (@grshorwich) reported@stevelitchfield @virginmedia Jealous :) It's not fun living in an area with crap internet access, no hope for cable to be installed and no mobile coverage except patchy 2G or 3G!
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Beyzade Beyzade (@b_beyzade) reported@mouthwaite @virginmedia Go to Vodafone. Hardly no issues since I changed to them. I was with virgin for a while.