Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Newport, Weston-super-Mare, Barry, Caerphilly and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia are absolute jokes! Nothing but problems after problems! Cancelled our account in our old house and made a new account for the people buying the house! This was despite us saying no we haven’t moved yet and give them the moving date, leaving us without internet or TV
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Shaun Chaffer
(@SocTheOracle) reported
@virginmedia at it again not only cut my internet and tv off in my old house to set an account up for people who didn't live there but now made us wait 10 days to install internet to tell us it cant be done till the 23rd? Virgin media is a joke!! Most unhelpful customer service!!
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John Williams
(@snappy131313) reported
@virginmedia I notice more comments in the VM forums on this issue, with no reply from VM at the moment. I am still having the same issue this morning.
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Miss crabstick
(@lucyjanebrown47) reported
@virginmedia And this morning it is still out, that's 24 hours now, bf called up and a man said give it another 6 hours without any reason for the failure, another fob off, I am pushing hard to cancel you and move to another provider.
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Stiggy McNasty
(@Stignasty2) reported
@virginmedia One customer replied saying it's your network. No VM replied at all, not surprised by that. Forgive me if I say your fault reporting systems are geared to fending off customers not assisting their service restoral.151 have no technical expertise and are extremely frustrating.
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jamesburtt
(@JamesBurtt) reported
@virginmedia @virginmedia after 12 years you’ve lost me as a client. The level of customer service after 6 weeks of faults is disgusting - all your ‘managers’ want to do is upsell me into another package to get a better speed. I don’t want better I want what I’ve paid for.@Ofcom investigating
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Robert Snedden
(@rsnedden1950) reported
@virginmedia Looks like Food Network is the only channel not working
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Gary
(@GaryNE15) reported
@virginmedia Hello. I’ve had some fella call and text me from his mobile saying he works for you and needs to do some external works at our house to fix broadband in the area. How do I verify he is who he says he is?
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Ellie Lexie
(@ellielexx) reported
@virginmedia I have called your automated broadband line more than 20 times in the past six months and just get as far as the automated tests. Our box is constantly red lit, our WiFi is absolutely knackered but there’s nothing I can do to get the problem sorted. You guys SUCK.
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Mario Avossa
(@MarioAvossa) reported
@virginmedia My broadband came back for about 8 hours and now is down again. Really annoying now. Again this is what happened when I had 2 weeks of no broadband. Get the thing fixed. No more excuses.