Virgin Media Outage Report in Cardiff, Wales
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF23 , CF3 , CF5 and CF11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Internet | 6 hours ago |
|
Newport
|
Internet | 1 day ago |
|
Cardiff
|
TV | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Weston-super-Mare
|
Internet | 2 days ago |
|
Newport
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales@virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!
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bert33uk (@bert33uk) reported from Cardiff, Wales@bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.
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James Clark (@James76clark) reported from Cardiff, WalesTrying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡
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MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Newport, Wales@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
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Huw Llewellyn (@huwgat) reported from Cardiff, WalesThank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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Huw (@HuwCCFC) reported from Cardiff, Wales@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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Peter Williams (@meribelman) reported from Penarth, Wales@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Simon Phillips (@simmo_phillips) reported from Barry, Wales@virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!
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Simon Phillips (@simmo_phillips) reported from Barry, Wales@virginmedia Avoid at all cost’s! A terrible company!
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Simon Phillips (@simmo_phillips) reported from Barry, Wales@virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!
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James (@jamesbrinning) reported from Cardiff, Wales@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
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Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales@virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months
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Ian Rawlings (@IanRawlings2) reported from Newport, WalesGot to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯
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Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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ʇǝʇ🖤 (@TetDavis) reported from Cardiff, WalesPay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev
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MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
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Soozles 🏴 (@soozles_) reported from Barry, Wales@virginmedia and the signal on box office has gone again! Bloody ridiculous 😡
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James Clark (@James76clark) reported from Cardiff, Wales@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ronan (@roznan242) reported@virginmedia It says no issues !
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WendyBentick (@wwendben) reported@virginmedia No to both. They’re in their 80s. They’ve already paid £180 and they have no service. I think that warrants somebody coming out?
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Geraint Thomas (@pastiepower) reported@virginmedia Another complaint logged and another day wasted with calls to @virginmedia. Now awaiting another manager callback within 3 days. Can you do more?
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Steve N. (@TheMightyNews) reported@virginmedia So thought I’d try again today and follow this route. 20mins then cut off from call. Called back, 20mins, discussing resolution options, all of a sudden “I need to call you back in 5-10min” 20mins later here I am. No call, no internet. Yay
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Sam Hughes (@HamSughes) reported@virginmedia Yes, it has not solved the issues
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ady packham (@adypackham) reported@virginmedia Hi Im having major problems with my broadband today & have lost a days work as a result. Are there issues in Worthing today ??
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rory gee (@rorygee3) reported@virginmedia been on the phone for 43 minutes and then cut off AGAIN was told 2 hours ago someone would call me straight back, PLEASE CANCEL MY CONTACT
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K Singh (@KSinghLDN) reported@virginmedia how are you this bad? You make me call because your website is useless, go through automated steps and then text me a link that is no help and end the call? I've heard your customer service is **** but I didn't expected it to be this bad.
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Lauren Glynn (@glynn_lauren) reported@virginmedia Thank you but im advised the same thing to do each time, it's never that and I don't know how to fix it given how much we pay you each month!
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Benrufc18 (@benrufc17) reported@virginmedia bad internet in s13 keeps going off and on again