Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Weston-super-Mare, Tonypandy, Caerphilly, Pontypridd, and Porth.

City	Problem Type	Report Time
Cardiff	Internet	2 hours ago
Cardiff	Internet	23 hours ago
Cardiff	Internet	2 days ago
Newport	TV	2 days ago
Barry	TV	2 days ago
Cardiff	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Mento5 (TAFKAB) (@Mento56) reported 11 seconds ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  andy lanyon (@andylance1977) reported 1 minute ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Lee Smith 🌻 (@djleekee) reported 1 minute ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 7 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Sam Tempest (@SATempest) reported 8 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported 11 minutes ago from Barry, Wales

  Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

• 
  Behnaz (@behnazakhgar) reported 15 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Peter Gillibrand (@GillibrandPeter) reported 15 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  cheryl (@cherylockerby) reported 16 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  amanda roberts (@amandaroberts10) reported 20 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Stuart Ropke (@stuart_chc) reported 22 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Louise Dare (@lou_dare) reported 28 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Rob Downer (@NobbyD27) reported 35 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Darren Coomber (@Dazc090861) reported 35 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  Brody (@brodyanderson_) reported 37 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  LK (@LaurenKetchley) reported 43 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 45 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Steve Mowat (@SteveMowat4) reported 52 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  lee williams (@thelee_x_w) reported 55 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 60 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SRao (@leelamalur) reported 4 minutes ago

  @virginmedia No one to help and besides have charged a penalty for non- payment. Terrible service. Will find a way to get out of the contract.

• 
  J Corbi (@JCorbinHus) reported 5 minutes ago

  @virginmedia 19hrs + no broadband security system down in a high crime area. This morning I was offered comp £10 by customer service agent as a “goodwill gesture” for inconvenience 🙄

• 
  HazAwaiz (@HazAwaiz) reported 6 minutes ago

  @virginmedia It says internet issue will be resolved by 22nd May! That’s a bit too long!!!! Not too happy with this

• 
  lou pitt 🤓 (@loopyloupy) reported 7 minutes ago

  @virginmedia I have no service at all telling me to look at service checker doesn't help

• 
  Daniel Clein 🔶️🌸🎗🇪🇺 (@cleinofficial) reported 8 minutes ago

  Today's burning question: what is the worst broadband supplier in the UK, and why is it Virgin Media?

• 
  Dee H (@Dee_Har1762) reported 8 minutes ago

  @virginmedia ITV still not working

• 
  Bear Holland (@follow_the_bear) reported 8 minutes ago

  @virginmedia You should be compensating 33% of daily contract price per day of outage. If not maybe if enough customers group together and approach CISAS then they’ll force you to compensate for loss of service plus interest.

• 
  Kylie McVicar (@kylie_mcvicar) reported 10 minutes ago

  @virginmedia is yer internet down. I had an engineer out today and now nothing is working tonight? I need help and can’t get help through the other channels.

• 
  Ty Gould (@TyDGould) reported 11 minutes ago

  @virginmedia 24 hours now without TV. Any chance of a decent update as to what the outage is and when you expect to fix it. RG22 area

• 
  Anna Maliniak (@AnnaMaliniak) reported 15 minutes ago

  @BriefcaseMike @virginmedia Lost my service for several hours yesterday. Seems to be increasingly an issue.