Virgin Media outages and service status in Cardiff, Wales
No problems detected
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- Virgin Media generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 13, 10:47 PM GMT+1.
- Internet (68%)
- Wi-fi (16%)
- Total Blackout (14%)
- TV (2%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF11 , CF23 and CF5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypridd, Weston-super-Mare, Porth, and Barry.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 6 hours ago |
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Internet | 2 days ago |
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Internet | 3 days ago |
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Wi-fi | 5 days ago |
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Internet | 5 days ago |
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Internet | 5 days ago |
Nearby cities with recent reports
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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MH ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ณ๏ธโ๐๐ช๐บ #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia On hard wired, approx 250mbs out of 350mbs. Itโs a hub 4 with new connectors added and bits of cable, but again Iโm having to call support to see why our intellipods arenโt working.
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AM๐ฌ๐ง๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐พ๐โโฌ๐๐โ๐ฆบ๐๐ (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Sam Sims (@mantha_1976) reported from Newport, Waleshey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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stadiamap ๐๏ธ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Mark (@MarkAnstee2) reported from Weston-super-Mare, England@paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! ๐ ๐
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๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟโฝ๏ธ๐Gareth Lloyd ๐โฝ๏ธ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where ๐๐ customer service skills at best
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Samantha (@Samanth82113398) reported from Cardiff, Wales@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, heโs 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Define active, if you mean do I have Serviceโs no , do I still use my email account yes.
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Mark Smith (@markccfc70) reported from Cwmbran Central, WalesBeen with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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Brody (@brodyanderson_) reported from Cardiff, Wales@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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Dave T (@fin_father) reported from Weston-super-Mare, England@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when itโs down.
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๐๐ก๐ ๐๐ข๐ ๐๐ซ (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Katieeeeeeeeeeeee ๐ป (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here ๐ @virginmedia
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why canโt you pick up the phone?
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia any issues.. Np199gf ? No internet.. and yes Iโve checked everything 1st
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia Iโm on virgin and itโs not that great Sye, I was going to sky before I renewed but had the same problem as you because Iโd of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because Iโve been waiting 3 weeks just to get back into contact with someone!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neha Patel (@Nehajp1) reported@virginmedia Nope still waiting for a resolution
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MouseMat (@andymousemat) reported@virginmedia been a customer for over 12 years and given you approx ยฃ12k - Is there any chance you can replace my 6 year old hub 4 - which is old technology now.
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Bhavin Shah (@bhavinnagda) reported@virginmedia on 150 and 50 mins plus. You say its better to go on vm chat but that is not working. Are you guys working on saturday or saying we can contact virgin between 8am - 8pm was just a lie
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Alice (@tayloralicex) reportedAnyone else know how to fix this @virginmedia keep billing me when Iโve given my notice to leave? Each staff member I try to contact about tells me something different and itโs a lot of money that will come out of my account which I cannot afford #virginmedia
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Malcolm Hall (@malhal) reported@bazzaclem @virginmedia If you use their whatsapp chat bot and choose cancel itโll offer a new customer contract pricing probably a bit lower than ยฃ26.99 but contacts are now 2 years (They say to save you having to use the chat bot every year but I donโt find it that much of a hassle!)
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Stephen Old German - English Translator (@old_stephen) reported@virginmedia Cannot log into VM again. Were you born useless or did you have to practice? I am going to change to another provider which has better customer service. I am told that Sky customers only have to make a phone call to get help.
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Jeff Smith (@jeffsmithspurs) reported@virginmedia Hi Iโm desperate to talk to someone regarding my broadband as itโs cancelling but I need it to continue. I cannot get through on WhatsApp, phone or through the chat. Can you help this is critical for me. Iโm a long term customer and have been on hold for two days!
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Dave Flower (@flower15218) reported@virginmedia They can call me when they know theyโre coming down and I can take them to the cabinet. Might be easier ๐
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Stephen Old #FBPE (@StephenOld) reported@virginmedia So, since the technological geniuses who run your company, who don't think they need to provide proper customer service or physical shops, have made changes which mean I can no longer receive blueyonder emails or phone calls - tell them they will have to write 2 me
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a (@Peter_ldn_ire) reported@virginmedia Iโve been on phone trying to speak to someone for over an hour waiting / web chat is not not working - what is going on