Virgin Media Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Newport, Cardiff, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

City	Problem Type	Report Time
Weston-super-Mare	Internet	3 hours ago
Newport	Internet	8 hours ago
Cardiff	E-mail	1 day ago
Cardiff	Total Blackout	1 day ago
Cardiff	Internet	1 day ago
Cardiff	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Julie Wells (@juliewells77) reported 1 minute ago from Cardiff, Wales

  @virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬

• 
  Sarah Tamsin (@Tamsininnit) reported 4 minutes ago from Pontypridd, Wales

  What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡

• 
  anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported 5 minutes ago from Grangetown Community, Wales

  @virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.

• 
  Byron (@Byron69768507) reported 5 minutes ago from Pontypridd, Wales

  @virginmedia Crap day and yet again crap broadband

• 
  Drew Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@dae_1989) reported 6 minutes ago from Pontypridd, Wales

  Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.

• 
  Ken Daniels (@KenDaniels9) reported 16 minutes ago from Cardiff, Wales

  @clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do

• 
  Ken Daniels (@KenDaniels9) reported 19 minutes ago from Cardiff, Wales

  @virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails

• 
  🌈Knazzer (@knazzer) reported 25 minutes ago from Cardiff, Wales

  @virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭

• 
  Liam Eynon (@leynon24) reported 26 minutes ago from Cardiff, Wales

  @virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?

• 
  Jordan McDonnell (@Jordanmac95) reported 28 minutes ago from Cardiff, Wales

  @virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.

• 
  Ken Daniels (@KenDaniels9) reported 33 minutes ago from Cardiff, Wales

  @virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one

• 
  Ken Daniels (@KenDaniels9) reported 34 minutes ago from Cardiff, Wales

  @virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider

• 
  karen (@karen16464933) reported 37 minutes ago from Cardiff, Wales

  @channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss

• 
  Tom Griffiths (@tomgriffiths88) reported 47 minutes ago from Cardiff, Wales

  @virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!

• 
  Dan Pip (@official_danpip) reported 49 minutes ago from Barry, Wales

  Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄

• 
  Jonny Ex (@jonny_ex9) reported 49 minutes ago from Cardiff, Wales

  Can you just fix my internet please? @virginmedia I really can’t be arsed with this today

• 
  Sophie Simmonds (@smoph_star) reported 53 minutes ago from Cardiff, Wales

  Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭

• 
  Christopher Guy (@ChrisJG1988) reported 54 minutes ago from Pontypridd, Wales

  @virginmedia how can I get in contact with customer services?

• 
  Huw Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@huwtroberts) reported 58 minutes ago from Cardiff, Wales

  @virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.

• 
  Ash Downey (@AshDowney1) reported 59 minutes ago from Cardiff, Wales

  @CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Burning Astronomers (@astronomer1971) reported 7 minutes ago

  @virginmedia Your service checker is also either down or collapsing under the volume of other customers trying to reach you. What’s happening and when will it be fixed?

• 
  One Eyed Woody (@OEW_Creations) reported 8 minutes ago

  @virginmedia Down again

• 
  Dragonzey (@Levievans01) reported 11 minutes ago

  @virginmedia Your service is down again ! This much of inconsistency is pathetic and will be moving onto a much better provider in the future

• 
  R.Ussell (@ukrus64) reported 12 minutes ago

  @virginmedia Broadband down in the Orpington area... And your website / service status appears uncontactable...??

• 
  Hiren Patel (@hirenp92) reported 12 minutes ago

  @virginmedia Bruv, sort it out, Internet down in NN3.

• 
  Mike Stanton (@MrMikeStanton) reported 12 minutes ago

  I see @virginmedia is down again ffs... Im not paying the new hiked prices good bye virgin

• 
  Dean01966 (@TheExploited0ne) reported 13 minutes ago

  @virginmedia It's also down for me yet again, price increase and even poorer service from virgin

• 
  coxy (@GarethCox16) reported 13 minutes ago

  @virginmedia just called to cancel my contract and convieniantly got cut off from the advisor now i apparently your too busy for me to even connect. Just another reason i want out!!!

• 
  DoefCakes (@wesinel) reported 15 minutes ago

  @virginmedia Internet down in Bedfordshire. Went off at around 16:32

• 
  Jack Peters (@jackjt8) reported 19 minutes ago

  @virginmedia Are you aware it's gone down again? Because the internet has. Can't even access the service status page as it's down for maintenance lol