Virgin Media Outage Report in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Porth, Cardiff, Pontypridd, Barry, Weston-super-Mare, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Wi-fi | |
| Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
-
StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.
-
Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
-
Leanne Everest ❤💛❤
(@reddevil1975) reported
from
Barry, Wales
Here we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! 🙏 🙏 🙏 🙏 🙏 🙏
-
Sam Harrison
(@SammyHarrison89) reported
from
Cardiff, Wales
@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
-
Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
-
Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
-
StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@TwitterSupport This account @VIRGINMEDIA is making out it's @virginmedia and causing a **** up. Do the right thing and laser beam their house. 👍 You have my permission.
-
Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
-
StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
My neighbour has the same issues. @virginmedia
-
Karen Murphy
(@Johnsbigsister) reported
from
Barry, Wales
@PeriPusher @RiannaSandu @virginmedia Listen idiot, if I pay for a service I expect to get it. If I don't I want my money back.
-
Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
-
Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
-
StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
-
Ben Lloyd 🔰
(@BenLloyd91) reported
from
Cardiff, Wales
@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
-
Roger Perks
(@perks18) reported
from
Cardiff, Wales
@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
-
StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Chrisitv They've got a duplicate account in CAPITALS @VIRGINMEDIA not helping. Stupid wuckfits all of em
-
Joshua Watson
(@josh_wats09123) reported
from
Dinas Powys, Wales
@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
-
Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
-
The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
🇮🇪Jamie 'Frodo' H (@Dorm-Room Dogfights)🇮🇪
(@JamieFrodoMMA) reported
@virginmedia customer service is genuinely the worst I've ever interacted with. Your agents are condescending, unhelpful and generally full of sh*t. I've spent the past four weekends trying to complete my service change and have now been charged for a service I no longer have.
-
DR Mukesh chugh
(@chugh28m) reported
@virginmedia Tried everything , not working , you can escalate this from your end
-
John Davies
(@AdriandaviesJ) reported
@virginmedia No fix time all engineers have left the area. Half our street have been left with no internet, phone and TV. Not the best way to start the weekend.
-
Emma Lovelace
(@EmmaLovelace) reported
Virgin media streaming service requires a £35 "setup fee" Why?
-
Nelly
(@nelly_france) reported
@virginmedia nearly 48 hours on to your WhatsApp just to cancel my service with you. Is it any wonder!!!
-
Simon Cross
(@djxcdjxc) reported
@virginmedia hello, twice now on a Friday at this time my router is failing to connect to the internet. The WiFi symbol is solid but the two connect buttons keep flashing and I cannot connect. GU111YX shows on the service status of your website as having no issues. Please help!
-
Barry Spencer
(@Redbazza23) reported
@virginmedia Used WhatsApp before never got a reply.
-
Divine Box Ltd
(@DivineBox1) reported
@virginmedia we have been without internet and telephone all day! We run a business and cannot do the postage for orders today! Please advise on the issue and when it will be resolved.
-
Dave Seel
(@Wocker35) reported
@virginmedia Yes I did lodge a complaint. I cannot understand why force customers to sign 2 contracts 1 with another company. This may effect credit scores for some 🙁. It’s not logical. Happy to speak to a manager.
-
Niall Scott 🇪🇺
(@NiallScott) reported
@virginmedia Do you still have live chat available for customer service? I can’t find it anywhere on your website. I find it much more preferable than a telephone call.