Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Weston-super-Mare, Porth, Caerphilly, and Barry.

City	Problem Type	Report Time
Newport	Internet	6 hours ago
Cardiff	Total Blackout	23 hours ago
Newport	Wi-fi	3 days ago
Pontypridd	Internet	5 days ago
Cardiff	Internet	6 days ago
Cardiff	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 2 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 3 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Rob Weaver (@welsh1lad) reported 4 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Christina Macaulay (@macauc01) reported 10 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 14 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Louise Dare (@lou_dare) reported 23 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  lee williams (@thelee_x_w) reported 23 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Rob Weaver (@welsh1lad) reported 30 minutes ago from Barry, Wales

  @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

• 
  lee williams (@thelee_x_w) reported 30 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  Monkenstien. (@3_monk) reported 36 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  Rob Downer (@NobbyD27) reported 37 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 40 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Mento5 (TAFKAB) (@Mento56) reported 49 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 50 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 52 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 54 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Justine (@Justine_F1) reported 56 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Louise Dare (@lou_dare) reported 56 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Darren Coomber (@Dazc090861) reported 59 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  Stuart Ropke (@stuart_chc) reported 60 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R-L21 (@FrankCBFearles1) reported 1 minute ago

  @VirginMediaNews Virgin media government mouthpiece as bad as rte.

• 
  Adrian Bird (@bigbally) reported 4 minutes ago

  @virginmedia If you want to know how really BAD this bunch of COWBOYS are - listen to BBC Radio Four "You & Your" Monday 13 April. Utterly inept and incompetent. STEALING a LIVING. The Senior Management should HANG THEIR INCOMPETENT HEADS IN SHAME.

• 
  Waggy Mama (@WaggyMama) reported 4 minutes ago

  @footballontnt is there an issue with streaming of Porto v NFFC? Quality on Virgin TV is awful @virginmedia

• 
  andrea crosby (@andreac14064810) reported 5 minutes ago

  @virginmedia I’m totally disgusted by your service

• 
  Rorschach Slays🇸🇮🇪🇺🇬🇧 (@RorschachSlays) reported 12 minutes ago

  @misselledee @virginmedia This is normal. My friend has been on a broken line for weeks now. Engineers came out 3 times. His internet is still worse than his mobile internet. Virgin is saying everything is ok. Engineers barely know much more than: Let's reboot your router. Get out. Get City Fibre.

• 
  Connor (@ConnorH_20) reported 12 minutes ago

  @virginmedia Intermittent signal in your area for days now. Keep disconnecting and connecting, and extremely laggy. Awful Broadband.

• 
  kevin cox (@kevin_cox9211) reported 13 minutes ago

  @virginmedia I need help the call centre person isn't helping and won't listen. Can't get on to account a replacement box that was ordered is now not been ordered.

• 
  Lynne Marshall (@benalblogger) reported 13 minutes ago

  @virginmedia no internet for 2 days. Virgin call handler tells me she will make appointment for tomorrow afternoon. Nothing showing on my app. She says nothing wrong with Virgin internet. System shows problem. No appointment showing on my app. Cancelling priority

• 
  sarah🌹 (@sarahrsav) reported 16 minutes ago

  Imagine being half way through a chat with virgin media about WiFi not working. It then kicks me off cause of intermittent WiFi in the area (issue I’ve had for about 7 months lol) and now I can’t get back on to it. What a waste of 50 mins of my life

• 
  Bernie Hynes (@TheBernie1967) reported 20 minutes ago

  @El_Lloydie @virginmedia We’ve had shocking ‘service’ too after moving home. Gobsmacked how bad to be honest!