Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF5 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 01/28/2026 00:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Caerphilly, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff TV
United KingdomNewport Total Blackout
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomNewport Wi-fi
United KingdomPontypridd Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • welsh1lad Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

  • welsh1lad Rob Weaver (@welsh1lad) reported from Rhoose, Wales

    @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

  • welsh1lad Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • staceyjlipowski Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales

    @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

  • LaurenKetchley LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

  • darth_noga Noga Fett (@darth_noga) reported from Barry, Wales

    Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • ROMEROISACUTI ROMEROISACUTI (@ROMEROISACUTI) reported from Barry, Wales

    @virginmedia wifi has gone down in CF62 area of Barry.

  • 3_monk Monkenstien. (@3_monk) reported from Beechwood, Wales

    @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

  • jonny_ex9 Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please, I don’t have the minerals for this tonight @virginmedia

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • vtechh_1 SUPPORT TEAM (@vtechh_1) reported

    @stacey_beaver @virginmedia Kindly send me direct message concerning your account recovery process I help to recover hacked and locked account

  • stephenbarr4 Stephen Barr ☮️🟨🟥 I stand with Jeremy Corbyn. (@stephenbarr4) reported

    @virginmedia I don't have TV service from Virgin.

  • RayCampbell19 Dr. Ray Campbell (@RayCampbell19) reported

    @virginmedia I complained about poor service last month and still haven't received a reply.

  • Ollynorman3142 Book of Norman (@Ollynorman3142) reported

    @virginmedia Taking the absolute mick. 24 hours + with no coverage and no explanation of what the issue is.

  • manub Emanuele Blanco (@manub) reported

    @virginmedia you’re doubling my price, and when I speak to you on the phone about it you “transfer the call” and then hang up. After being a customer for so many years I feel treated very badly.

  • LiamBatey4 Liam Batey (@LiamBatey4) reported

    @Mattythompson22 @virginmedia Offit mate. Shite customer service it’s a shame skys WiFi is dog **** man

  • Ollynorman3142 Book of Norman (@Ollynorman3142) reported

    @virginmedia It just says you’ve found the problem and will be fixed by 10:05am (which is in 6 minutes so I find it hard to believe), but when it went down at 9am yesterday it said it would be fixed by 7pm. It doesn’t tel us what the problem is.

  • jasonholland Jason Holland (@jasonholland) reported

    @virginmedia This issue yes - but my VM app is saying I have an issue when I run a test, but I don’t know what the issue is

  • RayCampbell19 Dr. Ray Campbell (@RayCampbell19) reported

    @virginmedia I just clicked on that link and was led to your useless service checker. You'll have to do better than that.

  • LemmyBarnett 𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀 (@LemmyBarnett) reported

    Never use @virginmedia - bunch of cowboys. You can't cancel online, trying to cancel over the phone you jump through hoops, hold for 30 mins, and then get told you'll have to ring back IN 5 DAYS because "the system is down". No doubt the system works fine for upgrades...