Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF10, CF11 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Weston-super-Mare, Barry and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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WelshWayno
(@WayneAssiratti) reported
from
Penarth, Wales
@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Em 💗💛💙🏳️🌈🏳️⚧️
(@Chaimeleon) reported
@virginmedia Hi, the service is working again however it will continue to be spotty.
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CR1M1NAL
(@aaronmcfarland6) reported
@virginmedia been having internet issues since February, your website checks keep saying intermittent signal in my area. Is there anyway to pinpoint what’s causing it? BT28 area
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Laurie
(@Lauriedl_) reported
@virginmedia That's not quite what I need. We've had service issues for a number of days before we finally reported it to you so under your poor rules, we won't fit your criteria. We both have receipts for our extra costs due to your poor WiFi, rather than your own decided prices.
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Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia on that note, I would encourage everyone who was thinking about joining @virginmedia to seriously consider and instead, go with one of their many competitors for a far better experience and service. I will post this every day for the rest of my @virginmedia contract.
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Paul Magrath
(@Maggotlaw) reported
@virginmedia Now it’s dropped again! No internet today - despite weeks of digging up road for new fibre - or is that a rival co? G Network: explain!
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Neil Pickersgill
(@npick69) reported
@virginmedia please help broadband not working in SG17 5.. postcode think it’s your area 24. The virgin app also not working so can’t can’t an update
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MaryC
(@marycallaghan08) reported
@virginmedia you’re a disgrace! I’ve spent 5 hours on the phone to India trying to get connected to WiFi. Still no resolution then you try to add gadget rescue to my package. Angry & pissed off with you #virginmedia
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Umair
(@UmairUchiha) reported
@virginmedia Well there is but we already called and they said there’s nothing wrong 😑. So what’s the point continuing the contract… we pay more than we get. The internet sucks and we ending the contract…. Unless you guys can give use Good upload and download speed for a good deal.
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Paul Magrath
(@Maggotlaw) reported
@virginmedia Yes that works. I've filed a complaint, about general unreliability. The problem is that all the performance comparisons focus on speed rather than reliability. It's the latter that matters when you're in the middle of a zoom meeting and the internet goes awol.
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Mattcseries3
(@mattcseries3) reported
@virginmedia @Pow184 Good luck with that, worst customer services ever, happy to take your money for fictitious speeds but don’t ever want to talk to anyone, then if you don’t want their higher package they put the phone down on you. Sky broadband was not as quick granted but out works!!