Virgin Media Outage Report in Cardiff, Wales
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF3 , CF5 , CF23 and CF11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 23 hours ago |
|
Cardiff
|
Internet | 2 days ago |
|
Newport
|
Internet | 3 days ago |
|
Weston-super-Mare
|
Wi-fi | 3 days ago |
|
Cardiff
|
Internet | 3 days ago |
|
Newport
|
Total Blackout | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales@virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months
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Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales@virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!
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bert33uk (@bert33uk) reported from Cardiff, Wales@bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.
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Ian Rawlings (@IanRawlings2) reported from Newport, WalesGot to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯
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Simon Phillips (@simmo_phillips) reported from Barry, Wales@virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!
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Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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cheryl (@cherylockerby) reported from Penarth, Wales@virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too
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Huw (@HuwCCFC) reported from Cardiff, Wales@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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Greg Williams (@greg_williams11) reported from Barry, Wales@virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help
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Simon Phillips (@simmo_phillips) reported from Barry, Wales@virginmedia Avoid at all cost’s! A terrible company!
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Simon Phillips (@simmo_phillips) reported from Barry, Wales@virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!
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Julian Evans (@julianevans11) reported from Cardiff, Wales@virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????
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David Oliver (@davidtoliver) reported from Cardiff, Wales@virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.
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James (@jamesbrinning) reported from Cardiff, Wales@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
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Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Jason Howe (@H7WEJ) reported from Caerphilly, WalesLet's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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billy💫 (@billxm1) reported from Cardiff, Wales@virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh
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Ken Daniels (@KenDaniels9) reported from Cardiff, Wales@virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scotty B #55 Glasgow Rangers Champions (@bellso19) reported@virginmedia Thanks for your reply. That’s not the only issue and hassle I ha e had with Virgin. Six times I have tried to set up a direct debit and still no one has done it, cut off again last night for non payment! Called up paid it straight away. Believe it or not I might have to leave 1/2
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Gary Blunt (@GBlunty) reported@virginmedia I'm getting messages saying my mailbox is unavailable and to ring. The automated line has no email help. Can you help me?
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shazza (@connybongo) reported@virginmedia why is my internet down again?
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Dougiefresh (@Debbie09640295) reported@virginmedia @andriagV I ended up speaking to 3 different people the same day to make a complaint of how unfair I am being treated and Calle numerous times beforehand and they still didn’t put me in a better Internet speed without wanting to charge, for which I’m paying enough for anyway.
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Jacki Hoskins (@HoskinsJW) reported@virginmedia Currently on hold via WhatsApp - for assistance- doubt that’ll help either - but have no choice
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🌎 (@anxious2secure) reportedIf you’re thinking of @virginmedia DONT DO IT. They’re customer service is appalling. I’ll prove it by their response to one of these tweets. Just repetitive unhelpful rubbish.
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julie white (@crazy361973) reported@virginmedia Yet again it’s a technical fault this isn’t good enough that’s 3 times this month it’s gone down
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Robert Pearman (@titlerequired) reportedWonder if @virginmedia outage is also being caused by Certificate Expiry...
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Emma Dally (@emmadally) reported@virginmedia All we asked for was that virgin media fix our terrible terrestrial tv reception. It was finally suggested that the TiVo box was the problem and told we’d be sent a new box. Why is this seen as a change of contract?
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Hannah ☯️ (@HannahBeh) reported@virginmedia Hello! My TiVo remote (think it's about 3yo?) is being quite slow and has a delayed response when pushing the buttons. I have changed the batteries to no avail, anything else I can try? Is still functional but very annoying to use! Thanks in advance!