Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypridd, and Weston-super-Mare.

City	Problem Type	Report Time
Cardiff	TV	7 hours ago
Cardiff	Internet	1 day ago
Newport	Internet	5 days ago
Caerphilly	Wi-fi	7 days ago
Cardiff	Internet	11 days ago
Cardiff	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Christina Macaulay (@macauc01) reported 42 seconds ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 11 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Right Direction (@BackOnTrack__) reported 13 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 14 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  Fred Jones (@fredljones_) reported 16 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Sam Tempest (@SATempest) reported 16 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 17 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Louise Dare (@lou_dare) reported 19 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  MarcB (@555Husker) reported 20 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  MaartenX. (@MaartenSleeckx) reported 21 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 27 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Sam Sims (@mantha_1976) reported 33 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Fred Jones (@fredljones_) reported 38 minutes ago from Barry, Wales

  @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

• 
  Kevin Fortey (@GiantVeg) reported 40 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  Gareth Thompson (@gareth_thmpsn) reported 41 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Ryan Davenport (@Welsh_Saint14) reported 43 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  LK (@LaurenKetchley) reported 45 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Dave T (@fin_father) reported 52 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Mark Smith (@markccfc70) reported 52 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 56 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Geraint Evans (@RGE_Art) reported 8 minutes ago

  @Strudlehoffer @JFab208 @virginmedia I really do feel your pain. Are there any companies out there that even pretend to offer acceptable customer service?

• 
  Alan 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿🇱🇹 (@AlanBM91) reported 8 minutes ago

  Anyone else @virginmedia not letting them sign in to My virgin media? On the website or the app?

• 
  WRXTW🌊 (@twwenlock) reported 8 minutes ago

  @virginmedia how has the wifi gone down AGAIN two nights in a row 😴

• 
  Jaspar | 🏒 LGI | 🏳️‍🌈 🏳️‍⚧️ (@JasparColeman) reported 9 minutes ago

  *cries in Virgin Media customer*

• 
  ElaineGolding (@Elainebks) reported 13 minutes ago

  @RJAldous1 @virginmedia Oh dear you got the scammers. Their help dept is shown on the profile

• 
  Amanda Lee (@amandajlee_lee) reported 15 minutes ago

  @virginmedia @YouMadBruv3r How long does it take @virginmedia ??? Mines been down for weeks, right at the start of the season. Just done the service status check that you recommended for a fix date and it doesn't work 🤬🤬

• 
  G (@gemgemmzzzz1) reported 15 minutes ago

  @virginmedia It’s been going on for weeks now and the completion date keeps getting pushed back meanwhile I have to deal with terrible internet connection

• 
  Liesl_ (@_lliesl_) reported 17 minutes ago

  This is not a *me* problem I went into an O2 store who told me that there was a known issue with the O2/Virgin media set up. I do not care. I expect to be able to access my account. I expect to be able to take the offer to change my tariff

• 
  Ryan Ricardo Dunkley (@ryanricardo76) reported 20 minutes ago

  Virgin media absolutely terrible

• 
  DJ Dilla (@DJDillaBSR) reported 22 minutes ago

  @virginmedia are there currently problems in the Bristol area?