Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Weston-super-Mare, Porth, Caerphilly, and Barry.

City	Problem Type	Report Time
Cardiff	Total Blackout	2 hours ago
Newport	Wi-fi	2 days ago
Pontypridd	Internet	5 days ago
Cardiff	Internet	5 days ago
Cardiff	Internet	6 days ago
Cardiff	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Stuart Ropke (@stuart_chc) reported 1 minute ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Benjamin Hartrey (@benj8min) reported 2 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 4 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Sam Sims (@mantha_1976) reported 6 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 7 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 16 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Right Direction (@BackOnTrack__) reported 25 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 32 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  mz f Drennan (@mz_drennan) reported 32 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  andy lanyon (@andylance1977) reported 37 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Gareth Jones (@gazthebluebird1) reported 38 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  MaartenX. (@MaartenSleeckx) reported 46 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Benjamin Hartrey (@benj8min) reported 50 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  andy lanyon (@andylance1977) reported 52 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Right Direction (@BackOnTrack__) reported 53 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Sam Tempest (@SATempest) reported 53 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Gareth Thompson (@gareth_thmpsn) reported 53 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 54 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Peter Gillibrand (@GillibrandPeter) reported 55 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Lee Smith 🌻 (@djleekee) reported 59 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yiuon (@yiuonmw) reported 9 minutes ago

  @virginmedia Nah, this is not on. What is this UK side internet issues going on the past few weeks. What is the estimated turn around on a full resolution?

• 
  andrea crosby (@andreac14064810) reported 11 minutes ago

  @virginmedia I’m totally disgusted by your service

• 
  Jane Samuels (@janeamanda67) reported 12 minutes ago

  @virginmedia our television signal has been awful since Tuesday. Picture is pixelated and scrambled. I’ve phoned customer service 4 times! Today I have been told the issue won’t be resolved until next Friday! Totally unacceptable

• 
  Cal (@CNeto97) reported 12 minutes ago

  @virginmedia need help M217NS , WiFi down, landline down no way to call keeps disconnecting me on call and your team can’t hear me need to sort this asap

• 
  Stewart Hawtin (@HawtinStewart) reported 16 minutes ago

  @virginmedia Any update on this? Really disappointed with the service provided here. I pay a fortune a month for this!!

• 
  dale clarke (@daleclarke1980) reported 16 minutes ago

  @virginmedia Why are you chiming in? It’s an o2 problem unless you have got your grubby mitts on their app?

• 
  Marcus Keane (@TelfordMemories) reported 16 minutes ago

  Virgin Broadband has now gone down twice within the last 48 Hrs in the TF7 area in Telford @virginmedia might be time to change Suppliers 😡

• 
  ex999 🇬🇧 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@maurice_1960) reported 16 minutes ago

  @virginmedia @misselledee Do you think that no service might mean the Internet page might not be available

• 
  Buzz (@dombuz) reported 17 minutes ago

  So, tomorrow begins the process of renewing my virgin media for the same price they offer new customers. My current deal renewal price £29.99pcm. New customer £24. The haggle and 1 hour of the worst customer service help line will be worth it.

• 
  R-L21 (@FrankCBFearles1) reported 17 minutes ago

  @VirginMediaNews Virgin media government mouthpiece as bad as rte.