Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontyclun, Caerphilly, Pontypridd, Ynysddu, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
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Sam Harrison
(@SammyHarrison89) reported
from
Cardiff, Wales
@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Chrisitv They've got a duplicate account in CAPITALS @VIRGINMEDIA not helping. Stupid wuckfits all of em
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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Leanne Everest ❤💛❤
(@reddevil1975) reported
from
Barry, Wales
Here we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! 🙏 🙏 🙏 🙏 🙏 🙏
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Karen Murphy
(@Johnsbigsister) reported
from
Barry, Wales
@PeriPusher @RiannaSandu @virginmedia Listen idiot, if I pay for a service I expect to get it. If I don't I want my money back.
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Ben Lloyd 🔰
(@BenLloyd91) reported
from
Cardiff, Wales
@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
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Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
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Joshua Watson
(@josh_wats09123) reported
from
Dinas Powys, Wales
@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
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Roger Perks
(@perks18) reported
from
Cardiff, Wales
@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
My neighbour has the same issues. @virginmedia
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@TwitterSupport This account @VIRGINMEDIA is making out it's @virginmedia and causing a **** up. Do the right thing and laser beam their house. 👍 You have my permission.
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kevin o connor
(@kevinoconnor26) reported
@virginmedia Thanks for the reply Yes that link shows there are issues affecting the service That link has shown this message since Friday 14th and we have been told numerous times that an engineer has been dispatched Only this morning we were told it would be fixed by 13.00
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Sharon Klare
(@KlareSharon) reported
@virginmedia Can someone call me back about my complaint please.
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George Messa
(@georgemessa) reported
@virginmedia having relentless broadband issues, the only option I'm presented with after your troubleshooting is to call you but when I do, I'm greeted with a "we're all busy - goodbye" message and the phone hangs up. I need this fixed now.
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Liz Pellegrini
(@liz_pellegrini) reported
@virginmedia @virginmedia I have a letter from you saying that I can cancel my subscription without fees before Feb 10th due to your price increase. I WANT to cancel but can’t because you’re not picking up the phone. I don’t want to miss the Feb 10th deadline & end up paying fees #virginmedia
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peter darbyshire
(@darbysth) reported
@virginmedia any danger you may answer the phone??? Send me a letter upping my bill by 8%. Say I cancel by calling you but no-one to answer said call.Might be worth a change of company then.
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jane o'halloran
(@jwalatpops) reported
@virginmedia my contract ends 26th April - got email saying prices going up but I can cancel before 15th February. Does this mean even if contract ends in April I can still cancel without paying a huge fee?
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Aaron Lewis
(@aaron_ntfc) reported
@virginmedia Any chance of your existing customers getting a decent price? Or do we have to continue paying more than the new customer offer for gigabit whilst getting a fifth of that?!
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Pigeon Dave
(@PigeonDaveGames) reported
@virginmedia @O2 Please can you issue you me with a deadlock letter. My complaint still unresolved. Volt package is a con - I'm being overcharge, should be free upgrade. 82 messages, 20+ hours waiting on hold. @guardian
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Fran Carnell
(@FranCarnell) reported
@virginmedia Sorry to say it but your customer services are rubbish.
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LostHaggis
(@LostHaggis) reported
@virginmedia Of course I did? My reason for contacting the previous occasions was to inform you I had returned my kit and cancel the collection. They agreed with my request to stop the collection, but I got a text this morning saying a collection was happening.