Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Pontypridd, Newport, Cardiff, Weston-super-Mare, Porth, Caerphilly, and Barry.

City	Problem Type	Report Time
Pontypridd	Internet	1 day ago
Newport	Internet	2 days ago
Cardiff	Total Blackout	3 days ago
Newport	Wi-fi	5 days ago
Pontypridd	Internet	7 days ago
Cardiff	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Rob Downer (@NobbyD27) reported 3 seconds ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Brody (@brodyanderson_) reported 10 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Mark Smith (@markccfc70) reported 15 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Samantha (@Samanth82113398) reported 20 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  andy lanyon (@andylance1977) reported 21 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  amanda roberts (@amandaroberts10) reported 23 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Monkenstien. (@3_monk) reported 24 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  Gareth Thwaite (@GarethThwaite) reported 31 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  andy lanyon (@andylance1977) reported 31 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 34 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Ariane (@MissAzzaB) reported 36 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Trudi Foster (@MsWhippet1) reported 41 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Gareth Thompson (@gareth_thmpsn) reported 42 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Benjamin Hartrey (@benj8min) reported 44 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  cheryl (@cherylockerby) reported 44 minutes ago from Barry, Wales

  @virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?

• 
  Kevin Fortey (@GiantVeg) reported 45 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  Moseph Mellars (@stfcjoner1986) reported 47 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Sam Tempest (@SATempest) reported 55 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Ed Morris (@edmorrispt) reported 57 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Pauline Lomax (@RedhillsAnnie) reported 59 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dhanyaal Aslam (@AslamDhanyaal) reported 3 minutes ago

  @virginmedia your internet is a pile of ****. how is your internet always going down at this time and when i try to look at the app to see if its down,I NEED TO CONNECT TO INTERNET TO LOOK AT THE APP!

• 
  caitlin ¹ (@caitlinemrose4) reported 3 minutes ago

  i have the worst internet on planet earth man let this be your warning to never pay for virgin media

• 
  Rolland Law (@rolo852010) reported 4 minutes ago

  @virginmedia can you explain to me how the cooling down period works, I got a broadband and tv package last year and I got a new tv box a few days ago but I’m not happy with the tv box am I in the cooling down period on cancelling my contract as it’s a new device I received ?

• 
  Alistair Drummond (@adrum1983) reported 4 minutes ago

  @misselledee @virginmedia I was out of contract and had to ask 3 times to be disconnected, they continued to charge me and said it wasn’t their problem when I complained they’d overcharged by £120. Never ever again!!

• 
  Reformed Prisoner (@formerprisoner_) reported 5 minutes ago

  @virginmedia Next time, do what you promise and you will. Just a shame that you’ve had 3 opportunities to do that with me as a customer and you’ve failed all three times.

• 
  Scott (@scottowen81) reported 13 minutes ago

  @sharonmariahall @virginmedia Never had an issue with them

• 
  Buzz (@dombuz) reported 23 minutes ago

  So, tomorrow begins the process of renewing my virgin media for the same price they offer new customers. My current deal renewal price £29.99pcm. New customer £24. The haggle and 1 hour of the worst customer service help line will be worth it.

• 
  Jemski (@jemski7) reported 24 minutes ago

  @virginmedia Not in the slightest. I’ve had many many conversations with your representitives and have been dumbfounded by the treatment you’ve given a customer of 25 years so I’m done. Your customers are just numbers to you.

• 
  Clive Carter (@clive_carter01) reported 26 minutes ago

  Why the hell are @virginmedia so poor??

• 
  simon bennett (@felixeemopener) reported 27 minutes ago

  @virginmedia I’m not at home now. If you tell me to use the app to check the service I think I’ll go mad. I’m fed up with every Saturday this happening