Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 09: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Newport, Weston-super-Mare, Barry, Caerphilly and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Parker
(@honeybunch1973) reported
@virginmedia I have tried phoning twice and got cut off and I’m now waiting on what’s app chat regarding this. I did the cancellation with agent on what’s app on 12 Jan and they asked if I wanted to cancel from 20 feb when contract ends. It’s been put through incorrectly.
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clementp
(@clement_palle) reported
@virginmedia Are you getting my point ? How will an Engineer solve an issue at my flat if this is an area issue ? Our neighbours internet is down as well for 8 days.Have you looked into our fault reference before tweeting ?
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Lucy Mitchell
(@lucyrosem) reported
@virginmedia I’m currently paying to get ZERO broadband in my home, I’ve spent hours on a call to your support team being passed between about 8 different people. Still no broadband in my house. Yet I’m told I can’t make a complaint?! I would appreciate a response asap.
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Emma Parker
(@honeybunch1973) reported
@virginmedia @virginmedia sorry I did not see this. I have got cut off twice on phone and am now currently waiting for an agent on what’s app. I would appreciate a resolution. I clearly asked for 20 feb and that’s what email states as disconnection date.
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Adrian Kirk #RemoveRanil #ReplaceRanil 💙💛
(@AdrianEvanKirk) reported
@Sarah_Hants @virginmedia Get another person in the same house apply to Virgin as a new customer. Our costs went down when switched to my wife from me
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clementp
(@clement_palle) reported
@virginmedia @virginmedia @LutzSchueler - it’s 16:37 and we still don’t have internet. I spoke to your Retention Dept. and Ahmed Waseem ( his manager Kieren) refused to give me a ref# , he was rude and disconnected the call when I asked him the rationale behind sending an Engineer to my flat
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Socials 🇧🇧🇬🇧
(@QL2006) reported
@angiedredlox @virginmedia Showing great service again @virginmedia NOT!!!
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Amanda Forsyth 🇺🇦 💙
(@PedalTrill) reported
@virginmedia That is precisely what I did which has caused the problem. When I removed the blueyonder account and set it up, the associated calendar disappeared and is nowhere to be found - have checked deleted items.
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Sandra Morris 🏴🇺🇦
(@mollycaff) reported
@virginmedia My father is deaf and has dementia, from what I can gather they are sales calls, although he has trouble understanding their accents. I’m just waiting for them to call while I’m there, to ask them to leave my parents alone.
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Lee Brooks
(@leemathewbrooks) reported
@virginmedia Received no help and I've now advised I want my account cancelling, so you've lost a customer of 13 years because your call center customer service is shocking.