Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Ystrad Mynach, Caerphilly, and Weston-super-Mare.

City	Problem Type	Report Time
Cardiff	Total Blackout	2 hours ago
Cardiff	Total Blackout	2 days ago
Newport	Internet	2 days ago
Cardiff	Total Blackout	2 days ago
Newport	Internet	3 days ago
Newport	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Brody (@brodyanderson_) reported 2 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Louise Dare (@lou_dare) reported 5 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Rob Weaver (@welsh1lad) reported 10 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

• 
  Right Direction (@BackOnTrack__) reported 11 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Mark Smith (@markccfc70) reported 11 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Noga Fett (@darth_noga) reported 12 minutes ago from Barry, Wales

  Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

• 
  Sam Tempest (@SATempest) reported 13 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 14 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  andy lanyon (@andylance1977) reported 17 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Sam Tempest (@SATempest) reported 18 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  MarcB (@555Husker) reported 18 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Ryan Davenport (@Welsh_Saint14) reported 22 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Darren Coomber (@Dazc090861) reported 33 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  lee williams (@thelee_x_w) reported 40 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 41 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Louise Dare (@lou_dare) reported 44 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Fred Jones (@fredljones_) reported 56 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Gareth Jones (@gazthebluebird1) reported 56 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 58 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Darren Coomber (@Dazc090861) reported 59 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colin (@Colinmc7t) reported 7 minutes ago

  @virginmedia Yeah yeah yeah absolutely useless service

• 
  Kat Nycoll (@KatNyc1) reported 9 minutes ago

  @virginmedia I would like to make a complaint on behalf of my housebound disabled aunt who has been without any service since Friday- can’t get food, drs , or contact anybody This is a disgrace Your staff won’t connect me to complaints team

• 
  Martin (@lionking2014) reported 9 minutes ago

  @LPXIOP They say VOIP is more reliable than the the old PTSN network... Gonna be using my @virginmedia Broadband which goes down more often than the telephone so don't see how it will be!????

• 
  GunnerF77ox🦊 (@ifoxy1977) reported 10 minutes ago

  Hello I've had no internet for a week now I had a engineer come out on Wednesday the 26 and he said I need a new wire as the one outside was cut by workmen and another engineer came out on Thursday and I've heard nothing since help please @virginmedia

• 
  Alex Davies (@daviesa02) reported 10 minutes ago

  @virginmedia an engineer visited over the weekend to install my broadband, but the external work wasn’t finished. CS booked another engineer for today, but they don’t need them anymore because the roadworks are is being completed today. £25 to cancel myself, can this be sorted?

• 
  LivingSage (@LivingSage2) reported 12 minutes ago

  @Dacosta150 @Jojo_agboola Bro, I’m on Youfibre too, lovely network. I dropped virgin media broadband, not because they are bad but cos of Youfibre upload speed. Their 1000mbps download is same with their 1000 upload. I’m on You2000 and it’s been lovely. @Jojo_agboola should try it

• 
  Pekalton (@Pekalton) reported 13 minutes ago

  @ConorPDunne I agree Connor. It’s time for a complete change of direction for RTÉ. I’ve lost interest in the LLS and RoT. I get RoT brings tourism to Kerry but it’s time for a change. RTÉ is still living in the times gone past. What exactly are we paying TV licence for? Virgin Media is as bad

• 
  Virgin Media News (@VirginMediaNews) reported 13 minutes ago

  Residents in parts of Nepal are being warned to move to higher ground as the threat of further flooding continues. Hundreds have been killed, thousands remain missing, and families in some worst-hit areas are returning to homes buried in mud to salvage what they can. More on Virgin Media PLAY

• 
  Connor Wilson (@ConnorTWilson) reported 14 minutes ago

  Virgin Media wifi is just **** innit

• 
  Kevin B (@kevgasandhtg) reported 16 minutes ago

  @virginmedia do anyone actually work at your company, or are you all just bots , trying to sort out a issue with the service