Virgin Media Outage Report in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF11 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Porth, Cardiff, Newport, Pontypridd, Barry, Weston-super-Mare, Caerphilly, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Jude Aldridge
(@judealdridge) reported
from
Taff's Well, Wales
Looks like @virginmedia having issues again!
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𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
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Debbie Wharton
(@DebbieWharton) reported
from
Cardiff, Wales
@WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems
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saul
(@SAULYD_) reported
from
Newport, Wales
@virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****
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Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BeckyMN
(@BexNightingale) reported
@virginmedia So frustrating. Been with you 6 months now. Called customer service they said they sorted the problem and they havent. still cannot sign into any online media despite resetting the password several times. Internet is shocking as well as customer service.
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Ben Mason
(@BenMason232) reported
@virginmedia @virginmedia Don't give me the small print T&Cs nonsense. Just explain to me why you feel it's acceptable to charge me £250 because YOU CANNOT PROVIDE ME YOUR SERVICE. If I was trying to cancel, fair enough. But I'm not. U don't offer the service where I'm moving.
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Oliver Minett
(@MinettOliver) reported
@virginmedia @virginmedia I've had a look and a lot of people have reported similar issues. Please can ours now just be rectified and us compensated, or I will be forced to terminate the contact early.
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SMITHYLFC
(@PeterSm44241493) reported
@ethers1967 @virginmedia My partner's email has been lost too she's been on the phone hours yesterday an today no help at all, her emails are for work too so she is desperate to try get it sorted asap, @virginmedia awful customer service
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Lady Dave
(@LadyDaveO) reported
@virginmedia 40 mins on the phone to find out I can either stay with rubbish #VirginMedia, and not get the service for which I pay or I can pay £240 to end my contract. #VirginMedia is rubbish
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Sy
(@Sy09856152) reported
@virginmedia Hi. Could someone get in touch please. I'm having issues logging in to my virgin media account despite the fact that I know for 100% certain that the account name and password are correct. Thanks
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Lady Dave
(@LadyDaveO) reported
@virginmedia Apparently the compensation is only applied with a total loss of service whereas mine is intermittent, turning on and off every few seconds. So while unusable for me, it provides #VirginMedia a great loop hole
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Phil Worrell #Re365 Regarding365.com
(@Worrelpa) reported
@sebmatthews @virginmedia @SkySports Always had trouble cancelling services in the UK. Unless you give them 6 months notice and chase weekly. Not to say we haven't had our issues here too.
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Dudley
(@dj_pennell) reported
@virginmedia No. It’s useless. Our whole street is down, and we have all been reporting and phoning. Your website bears no resemblance to our scenario which includes not being able to work from home.
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jules66
(@juleslenon) reported
@virginmedia Yes we know that it is not showing any problems in the area - we have had those phone conversations over the last 3 days. However there are problems as all houses supplied by virgin do not have broadband. You need to send out engineers today!!!