Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5, CF3, CF10 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 02/13/2026 06:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontyclun, Caerphilly, Pontypridd, Ynysddu, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • robkbangor Rob Knowles (@robkbangor) reported from Cardiff, Wales

    @virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia still no resolution!

  • josh_wats09123 Joshua Watson (@josh_wats09123) reported from Dinas Powys, Wales

    @TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂

  • perks18 Roger Perks (@perks18) reported from Cardiff, Wales

    @virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected

  • djwardy7 DJ 🎧⚽ (@djwardy7) reported from Cardiff, Wales

    @foxycockney Virgin media is down I think

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub

  • 7084phil Phillip Lockley (@7084phil) reported from Cardiff, Wales

    @virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave

  • LeeMGilbert Lee Gilbert (@LeeMGilbert) reported from Pontypridd, Wales

    @virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !

  • Johnsbigsister Karen Murphy (@Johnsbigsister) reported from Barry, Wales

    @PeriPusher @RiannaSandu @virginmedia Listen idiot, if I pay for a service I expect to get it. If I don't I want my money back.

  • JonWillCap Jon Capistrano (@JonWillCap) reported from Penarth, Wales

    Virgin media went down because China is secretly building 6G towers accross the UK

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @monotron_ Tbf, virgin media's network is on the shit side

  • josh_wats09123 Joshua Watson (@josh_wats09123) reported from Barry, Wales

    Virgin Media WiFi is down yet mine is working fine 🤷

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @Chrisitv They've got a duplicate account in CAPITALS @VIRGINMEDIA not helping. Stupid wuckfits all of em

  • soozles_ Soozles (@soozles_) reported from Barry, Wales

    @virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please

  • TheDanielPage Dan (@TheDanielPage) reported from Cardiff, Wales

    I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia

  • perkie7 Claire Perks (@perkie7) reported from Cardiff, Wales

    @virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @TwitterSupport This account @VIRGINMEDIA is making out it's @virginmedia and causing a **** up. Do the right thing and laser beam their house. 👍 You have my permission.

  • djleekee Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • markjpearson84 ⚽️🇳🇬MarkP1875🇳🇬⚽️ (@markjpearson84) reported

    @virginmedia On the phone now being told there’s no problems

  • ClancyAllyson Allyson Clancy (@ClancyAllyson) reported

    @virginmedia 3/1 total lack of customer care , just a shambles . Send the right people get the job done

  • tompccs Tom (@tompccs) reported

    @virginmedia Hi, I just spoke to a rep, although I gave notice to cancel on 23/06 this was not processed by the correct department so I still have outstanding bills. I have not used the service during this time. I'd like these to be rescinded please

  • RoxyWard Roxy Ward (@RoxyWard) reported

    @virginmedia There are no known issues - we have tried a reset twice and the green light is flashing but there is no internet. We need it urgently or we cannot work

  • rabonallie Rebecca Bonallie 🦊💭 (@rabonallie) reported

    @virginmedia Hi. I have just text the number but I am only getting responses from a bot who keeps giving me options that are irrelevant to the problem. Is there another way to get this reset? Thanks!

  • RachelS49129085 Rachel S (@RachelS49129085) reported

    @virginmedia I totally appreciate that, but I don’t think it’s unreasonable to expect my service provider to proactively send an update to customers affected. At the moment it’s like @virginmedia think we haven’t noticed! Thanks for the update, hopefully it’s resolved soon.

  • escapar101 Asa (@escapar101) reported

    @virginmedia Guys what’s your uk customer services number

  • ClancyAllyson Allyson Clancy (@ClancyAllyson) reported

    @virginmedia tell me it’s a set up that yet again you sent the wrong people to fix a broken outdoor cable ? A guy who said he was exempt from wearing face masks with no evidence as to why ? Tell me it’s a joke please ?

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

  • _WillMcCarthy Will McCarthy (@_WillMcCarthy) reported

    @virginmedia Awaiting my 7th interaction in 57 minutes on the phone about a problem with moving house. Absolutely ridiculous service - is there anyone in seniority I can have contact me please. Two children isolating with no services for 8 days unable to learn. Please help