Virgin Media outages and service status in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jun 8, 6:11 PM GMT+1.
- Internet (47%)
- TV (35%)
- Wi-fi (9%)
- Total Blackout (5%)
- E-mail (3%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF5 , CF3 , CF11 , CF14 , CF23 , CF15 and CF10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, Barry, and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Total Blackout | 4 days ago |
|
Cardiff
|
Internet | 4 days ago |
|
Weston-super-Mare
|
Internet | 6 days ago |
|
Cardiff
|
Total Blackout | 6 days ago |
|
Cardiff
|
Internet | 6 days ago |
|
Cardiff
|
Internet | 6 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, WalesHi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Brody (@brodyanderson_) reported from Cardiff, Wales@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia The image attached shows you have notified me of an issue
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
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Michelle (@msb1302) reported from Treforest, Wales@virginmedia Nope still down and isn't just me in the area.
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Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Dave T (@fin_father) reported from Weston-super-Mare, England@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia That's not going to help me reset my password.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charmaine Rome (@eightieschick72) reported@virginmedia Sorted out. But it would have been nice if your customer service had checked outages first before spending an hour taking me through things that clearly wouldn’t have worked because an engineer had chopped through a live “in the area” and the whole area was down!
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Al Murray Jnr🔴 (@Borochubster) reported@MartinSLewis Virgin media have a call back team. You actually have to cancel your contract, then they call you back within 2 weeks and that's when you get the best deals.
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Takezo Shinobi (@Tiger_Tear) reported@MartinSLewis Yesterday done it with my sim contracts. Got them down from £17 to £13 each and with more data. Also I usually haggle with Virgin Media every 18 months. Been maintainin my broadband contract at £48 per contract for the last 5 years. - highest bandwith too.
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Anneli Lort (@annelilort) reported@JonStone101 @virginmedia Exactly the same with sky. I cancel my subscription every year before they put the prices up and a week later I get a call from the retention team offering me a deal at half the price. Madness.
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Patso (@gunnerpa1963) reportedAm I just after seeing Virgin Media player pulling the second half of the game. Absolutely disgraceful no wonder they get no public fees never seen anything like it
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Norfolk1850. 🏴☠️ (@BroadlandPirate) reported@gblondon1 @skytv @virginmedia Same with the AA. Stay with them & your payment doubles. Moved to the RAC as new customer. Next year I'll move back to the AA as a new customer.
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Ian Whittaker 🇬🇧🏴 (@ObliviousReaper) reported@virginmedia outage on both TV and then broadband around Leeds?
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rebecca ann jarvis (@rebeccaann1989) reported@virginmedia Mines not the main one which is the issue, I never had these issues with the TiVo system it's been since the switch to 360 which doesn't work in a house with various boxes as each box should be separate and not synced
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ruanotblind (@EddieDunne43889) reported@griptmedia Yep he's right its rte its newstalk its Virgin media its every ******* msm network in Ireland, bauer media group the whole lot are ****. That's why we are here.
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Silver age (@Mickelgarth) reported@virginmedia we have had poor internet here for at least a month, if not more. Tonight it is dropping out time and again. Your service is becoming very shoddy. How can I claim conpensation?