Virgin Media Outage in Cardiff, Wales

@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?

.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

Fix my internet please @virginmedia

@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?

@virginmedia tv box not turning on, tries to start up and then turns back off help pls

Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.

@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.

@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!

@virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting

@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please

@virginmedia Awful service, trying to charge me four times my bil!!!!!!

@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!

@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?

@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi

@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.

@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!

Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡

@virginmedia is this phone number one of yours? 01489 485629. Claimed to be from VM and wanted us to change settings on the router. Called my husband an idiot when he wouldn’t do it. Guessing that’s not you. If it is, feel free to sack the guy.

@_inspir3d @virginmedia Take your business somewhere else, these guys are shills. Sick of paying thru the nose for a shoddy service. Christ, even Talk Talk have to be better than this.

I beg you NEVER to sign up to @Virgin @virginmedia 10 yrs of service and now THEY CANNOT PROVIDE THAT SERVICE where we are moving to. Their answer to that? £250 cancellation charge. Disgusting. Please like/share this to save others money #theives #Disgraceful #virginmediadown

@traceymcarroll @virginmedia This has also happened in my area. Now 2nd day w/out broadband/TV whilst happily taking £50+ from my account. These technical errors are a regular occurrence #virginmediadown

@Dave_cartwright @virginmedia Worst. Company. Ever. #virginmediadown

@virginmedia more ‘work’ being done I presume. No broadband/TV AGAIN now the next day. On hold yesterday, after 40mins you put the phone down on me. Goodbye, now canceling my DD I’ll leave your equipment outside the door for you to collect. You can wait like I have.

@easyjengy @ChrisAley1 @virginmedia Yikes so basically every broadband provider in the UK is crap

@virginmedia Ok so why won't you fix it then? Why is it taking 2 weeks to send someone out?

@ChrisAley1 @arslxnmc @virginmedia It's because the service is down in my area far too much, the customer service is ****, you'll be transferred to 4 different people who can't help you and they cancel engineer appointments without telling you, leaving you waiting up from 7am-12pm on a Sunday

@virginmedia The Netflix app on your service hasn’t been working for a few months now. Any reason why??