Virgin Media Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14, CF10, CF23 and CF15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.
-
Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
-
Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
-
Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
-
Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
-
Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
-
jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
-
Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
-
Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
-
James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
-
Chris QK 🔞
(@QuietlyKinky) reported
from
Newport, Wales
@madsmithyt @virginmedia I also have the same issue. South Wales
-
Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
-
welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
-
Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
-
Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
Virgin Media WiFi is down yet mine is working fine 🤷
-
Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
-
Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Erica Clarke
(@ezzyjc) reported
@virginmedia I'm sorry. Your customer service is awful. I'm done with Virgin Media until you start employing people in the UK to handle your calls. As it is, it's totally inefficient and takes hours to sort anything our for customers. I will be switching to a alternative supplier.
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
-
Dominic Pybus
(@dominicpybus) reported
@virginmedia I just called them. They have no customer service on the phone, it directs you to their website tracking, and website chat. It told us in an automatic process that our parcel is at the depot
-
Lauren ***
(@laurenjade_93) reported
@virginmedia can you tell me when the outage in dn34 is going to be fixed? I haven’t seen a single engineer in the area? Been without all catch up/apps for 4 days now and no compensation offered when I do the service checker like it has been before
-
Dominic Pybus
(@dominicpybus) reported
@virginmedia No, via there online chat function where they told us to use their tracking function, and then to just wait for their delivery attempt, even though we waited in yesterday for it to never be attempted
-
craig
(@Craig08613190) reported
@virginmedia Taken and it’s been looked into correctly! This lady has my thanks. That’s how customer service should be! Listen to the customer who is paying for a service and help out! No lies. No bullshit. The previous 6 people was very poor.
-
The Conscious Sisters CIC
(@SistersCic) reported
@virginmedia no wifi in PL4 7AG a total blackout since the 19th of December.. been told will be fixed by the 29th, that’s 10 days.. and then you have the gall to send me a full bill for the month, we will be contacting OFCOM…
-
Lesley Godwin
(@TaliTheTiger) reported
@virginmedia Congratulations- 3rd failed prepull. Was supposed to be fully installed and running by 2nd December. Now it’s due 4th of January, which will get moved again as still the prepull hasn’t been completed. Disgraceful service.
-
Jonny Angell
(@JonnyAngell1) reported
@virginmedia services down on ts7 postcode again. Rang to register issue but says office not open yet. It was down 4-8 last night. Can you please get technician to area.
-
Laura jane
(@1978laulau) reported
@virginmedia seriously this is *************** can’t even watch stuff on my phone!!! Sort it by tomorrow we have complained twice last time 5pm today!!!!! I want my guide and to be able to record we pay your extortionate prices I don’t expect this crap service