Virgin Media Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Newport, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.

City	Problem Type	Report Time
Cardiff	Internet	2 hours ago
Weston-super-Mare	Internet	9 hours ago
Newport	Internet	14 hours ago
Cardiff	E-mail	1 day ago
Cardiff	Total Blackout	1 day ago
Cardiff	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  stadiamap 🏟️ (@StadiaMap) reported 6 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Steve Mowat (@SteveMowat4) reported 15 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 18 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 22 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  squeaks (@dodo1960) reported 24 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Mark (@MarkAnstee2) reported 24 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  cheryl (@cherylockerby) reported 25 minutes ago from Barry, Wales

  @virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 25 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 27 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Charl Balcombe (@CharlBalcombe) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Justine (@Justine_F1) reported 33 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Paul Burnell (@Paulyb65) reported 34 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Pauline Lomax (@RedhillsAnnie) reported 35 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Pauline Lomax (@RedhillsAnnie) reported 39 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Steve Mowat (@SteveMowat4) reported 44 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 45 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Jordan (@welshcuriosity) reported 46 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Sam Sims (@mantha_1976) reported 59 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Joshua Watson (@josh_wats09123) reported 60 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 60 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Smith (@StrongTrophy84) reported 6 minutes ago

  In our area we had many unplanned power cuts all were resolved by a new fuse at the substation. The longest outage was fixed width 3 hours the most recent in a half hour. But the outages started coincidentally after virgin media dug in new manholes adjacent to the BT ones.

• 
  T (@SmicersRight) reported 8 minutes ago

  @lukelennox92 @virginmedia Same problem with me. Virgin has disconnected from all devices yet will only accept the password for some of them. Other devices say password is incorrect. 🙃 More great service from Virgin

• 
  Thor (@tputnis) reported 11 minutes ago

  @virginmedia It’s been down for nearly 24 hours. Not ideal when we’re working from home.

• 
  Kiza キザ ❁ (@KizaTweets) reported 11 minutes ago

  @JustKaalin @virginmedia ive been with SKY since forever and never had an issue with them. Used to always want Virgin media cause of their speeds but I hear nothing but similar horror stories. Im getting 500-550mb with sky which is more than enough for just me!

• 
  Shaun Fisher (@ShaunyF) reported 13 minutes ago

  @virginmedia for the past week I have had poor internet and it drops in and out straying to get sick of it and when using app it tells me there are no problems well there is if my TV is starting to say insufficient speed 😡😡🤬

• 
  Tokolosh (@Tokolosh63) reported 14 minutes ago

  @virginmedia So Virgin we’re supposed to fix the cabling issue yesterday and they didn’t show

• 
  Kaye Chadwick (@2612kaye) reported 16 minutes ago

  @virginmedia I’ve been calling your technical team asking the same question over & over again & I’m not getting the answer!! Please!! Can someone help!!! 😩😩

• 
  Gee Man (@DJsliceuk) reported 18 minutes ago

  @virginmedia Why are you blocking all of your customers in North London from accessing local businesses websites and preventing your users in this area accessing over 4.5 million websites, you say the issue isn’t you? You have crippled local businesses and charities, WHY?

• 
  DebbieH (@DebbieH84085345) reported 19 minutes ago

  @virginmedia I was dealing with someone who passed me to someone else. Said he would email confirming if only package was back to £59 or if just broadband and phone offer available. DD is due to come out next week and it's urgent I sort. I don't want to just cancel DD and risk phone cut off

• 
  AD08 PDK (@MiniMingers) reported 20 minutes ago

  @virginmedia Had intermittent broadband since Wednesday now, and the "Register for loss of Service" page conveniently doesn't work and it is impossible to actually speak to a person these days! #Shambles