Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF3, CF23, CF5 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 01/24/2026 15:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomNewport Wi-fi
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • catrin_davies1 catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • cherylockerby cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!

  • IanRawlings2 Ian Rawlings (@IanRawlings2) reported from Newport, Wales

    Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • greg_williams11 Greg Williams (@greg_williams11) reported from Barry, Wales

    @virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

  • H7WEJ Jason Howe (@H7WEJ) reported from Caerphilly, Wales

    Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia Had issues this morning, but seem ok now.

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • trevorfox Trevor Fox (@trevorfox) reported

    @andrewnh62 @virginmedia Ours is down as well in Medway

  • Scott_R25 Scott Rodgers (@Scott_R25) reported

    @virginmedia Contract ending, trying to renew. Feels mental now to be fair, but trying to stay. Given a price this afternoon but he said he’d speak to this made up tier 2 with ongoing area issues to see if could reduce it further for us- unprompted I should add.

  • Scott_R25 Scott Rodgers (@Scott_R25) reported

    @virginmedia Focused entirely on the wrong parts of it, more interested in the mess up if a colleague than actually dealing with the issue at hand. Pricing issue still not sorted, and here I am replying on Twitter where a call centre agent could have sorted it had they been bothered

  • MichelleCadwall Michelle Cadwallader (@MichelleCadwall) reported

    @virginmedia Good Evening, thank you for responding. The issue has now been resolved. I was very unhappy with the customer service yesterday when trying to deal with a bereavement account. But thankfully all has been dealt with eventually.

  • DPritchy28 David Pritchard (@DPritchy28) reported

    @virginmedia Done that so many times. What’s the point. Existing customers have never meant less to you than recent times. On hold 2 hours last week. Finally got through. Cut off after 30 seconds. That makes us customers so angry. Feel free to call me. Account number is 745226401.

  • trevorfox Trevor Fox (@trevorfox) reported

    @virginmedia bbc one hd is not working!!

  • RyanLeeEditor Ryan Lee (@RyanLeeEditor) reported

    @virginmedia I outlined this in the attached tweet, which is local device issues with modem mode and ethernet ports, outside of just "it's connected back to us". The only solutions the rep could provide were network monitoring (which wouldn't show device faults), or putting us over to GRescue

  • leodislufc leodislufc (@leodislufc) reported

    @virginmedia Fu**ing groundhog day , what a complete and utter **** storm of a company you are . #virginmedia

  • TobySchuster Toby Schuster (@TobySchuster) reported

    @virginmedia 3. You might have an Acceptable Use Policy but I have an Acceptable Cancellation Policy 4. The thing I would find almost unacceptable is that on top of having no internet service I may have to report you to Trading Standards or BBC Watchdog. Almost...

  • leodislufc leodislufc (@leodislufc) reported

    @virginmedia Absolute PR bollocks , if you had anything about you the call would have been answered , you wouldn't be ripping customers off and your service would be of value . #virginmedia