Virgin Media outages and service status in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 24, 10:22 AM GMT+1.
- Internet (73%)
- Wi-fi (13%)
- Total Blackout (7%)
- TV (7%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 and NP10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 29: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypridd, and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 5 days ago |
|
Cardiff
|
Internet | 6 days ago |
|
Newport
|
Internet | 10 days ago |
|
Caerphilly
|
Wi-fi | 12 days ago |
|
Cardiff
|
Internet | 16 days ago |
|
Cardiff
|
Internet | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Jambo🏴 (@Cluchman1) reported from Treforest, WalesVirgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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ROMEROISACUTI (@ROMEROISACUTI) reported from Barry, Wales@virginmedia wifi has gone down in CF62 area of Barry.
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia Cancel the contract and go to Sky
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Noga Fett (@darth_noga) reported from Barry, WalesAbsolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓 (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Paul 🏴 (@paulo1927) reported from Cardiff, Wales@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia That's not going to help me reset my password.
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Graham Findlay FRSA 🏴🇪🇺 (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Tim Burns (@TimmyGrunt) reported from Cardiff, WalesAnyone suffering internet outage from @virginmedia ??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caoimhe Ní Chearbhaill (@Caoimhe_OCDH) reported@virginmedia WiFi down in D2 since yesterday evening
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Rooster (@Rooster_Innit) reported@virginmedia no TV/Broadband in B28 for last 2 hours. Is this an area outage?
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Misanthrope (@Misanth23754159) reported@Suzanne46462413 @virginmedia I get that all the time until I realised it was because for some stupid reason they block anyone not in the UK. Are you outside the UK?
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Cathrine Robinson (@Cathrin56707799) reported@virginmedia hi I have not received the new wi Fi hub but received a message that the existing hub will stop working can you help please
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Diane Russell (@DianeRusse58708) reportedAfter saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???
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BooNeko (@BooNekoVT) reported@virginmedia PLEASE tell me how the issues for my WIRED internet is from my WIFI POD that i dont even have?
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Mike Kennelly (@mvkennelly) reportedVirgin media broadband in London N21 has been intermittently down now for weeks and nobody at Virgin interested in fixing the issue . Hours on the phone being told to turn it off and on ! We are out at the end of this contract for sure, very poor service.
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Aashish Joshi (@73Joshi) reported@virginmedia are you guys doing firmware updates? Router has green flashing lights and typically it’s outside your support hours
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Cakes6G | Art on Objkt (@Cakes6G) reported@CheekyVic @virginmedia That's why I left years ago, awful customer service, awful products.
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Frankie Smith (@frankiesmith74) reported@virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible