Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Pontypridd, Porth, Barry, Weston-super-Mare, and Tonypandy.

City	Problem Type	Report Time
Cardiff	E-mail	14 hours ago
Caerphilly	Internet	17 hours ago
Newport	Wi-fi	2 days ago
Pontypridd	Internet	2 days ago
Porth	Wi-fi	2 days ago
Porth	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Moseph Mellars (@stfcjoner1986) reported 1 minute ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Right Direction (@BackOnTrack__) reported 3 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Peter Gillibrand (@GillibrandPeter) reported 7 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Sam Tempest (@SATempest) reported 8 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Sam Sims (@mantha_1976) reported 10 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  andy lanyon (@andylance1977) reported 14 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 17 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 20 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  LK (@LaurenKetchley) reported 28 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Christina Macaulay (@macauc01) reported 28 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Behnaz (@behnazakhgar) reported 32 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Paul Burnell (@Paulyb65) reported 33 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Mark Smith (@markccfc70) reported 40 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Steve Mowat (@SteveMowat4) reported 40 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  Stuart Ropke (@stuart_chc) reported 41 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Sam Sims (@mantha_1976) reported 41 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  andy lanyon (@andylance1977) reported 44 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Lee Smith 🌻 (@djleekee) reported 47 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Joshua Watson (@josh_wats09123) reported 47 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Ed Morris (@edmorrispt) reported 50 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kelefc79 (@kelefc79) reported 7 minutes ago

  @virginmedia 4 days my elderly dad has been without service. Not good enough.

• 
  Dave. (@Notonyournell10) reported 9 minutes ago

  @virginmedia Appt booked for between 8 and 12 today, phoned you at 12, took 25 minutes to speak to someone, was told engineer would call me with a time within the hour, still heard nothing. Shambolic customer service.

• 
  Moto Moto (@woke_leftie) reported 10 minutes ago

  Dear @Ofcom i want to make a complaint about @virginmedia , their sales team are devious and not very truthful

• 
  Carl S (@screwy73) reported 10 minutes ago

  @virginmedia No i didnt think to do all that 🙄 of course i did , and its working fine again now till you decide to do something again, never once had this problem with other suppliers

• 
  Marttech Solutions (@MarttechSol) reported 12 minutes ago

  We have not received or seen any further updates from Virgin Media. According to their Service Status page, an issue does still exist but the fix time has not changed. If any customers are still experiencing issues, we would recommend getting in touch with them directly.

• 
  mec337 (@mec337) reported 12 minutes ago

  @virginmedia I’m busy composing an email for ofcom about how I’m forced to pay for a phone service to be able to have a package that’s overpriced. Yet when I actually want to use it, it’s broken- repeatedly. Then forced to go through stupid phone menus and wait >30 mins

• 
  Nick Burgin - Horror Writer (@burgs2010) reported 14 minutes ago

  @Mccartney2Phil @virginmedia Down for 8 days. Started our contract last Wednesday and still haven't been able to watch TV 😡

• 
  Ex-Fedupcivvy (@Fedupcivvy) reported 17 minutes ago

  @obbsie @virginmedia Everyone I know who used to be with @virginmedia has moved to another provider having experienced the same rubbish service you're getting. Banged on my door a few weeks ago, got sent packing, told the sales person I'd rather go totally offline than use them

• 
  Matt (@mjpenn7) reported 17 minutes ago

  @DuggyStand @virginmedia @TruthTalkingMav Still appears to be an outage😕

• 
  Suz (@scoobiesue82) reported 19 minutes ago

  @virginmedia The big bang theory on TLC suddenly has audio description even though it’s turned off on the box setting. Only every episode of this show nothing else on TLC or any other channel. It’s pretty annoying as it’s my go to channel between shows. Any idea why/how to fix?