Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF11 and CF15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Newport, Tonypandy, Caerphilly, Pontypridd, Weston-super-Mare, Barry, Hengoed and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Porth |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Porth |
Internet | |
| Newport |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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John Bachelor
(@johnnybach175) reported
from
Weston-super-Mare, England
@virginmedia That’s terrible. Are you saying Continuously for 24 hours? Because we’ve all lost over 24 hours in the last 3 days already?
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ANN
(@Doyler777Ann) reported
So let me see if I understand what Virgin Media are saying - I have an older set top box that they supplied me with but because its old I won't be able to receive Sky premium service anymore unless I PAY MORE FOR A NEWER BOX or keep the old one pay for Sky Premium but not get it
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Louis Judd
(@L_Judd92) reported
@virginmedia I've raised multiple complaints and it's been going on since last august I believed it was a fake email as we joined sky due to the awful service
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whataboutparis
(@_whataboutparis) reported
@virginmedia Yeah I have and it hasn’t got any issues, however I saw online on the news that this has been affecting other customers
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A. M. Esmonde
(@amesmonde) reported
@virginmedia I have no idea if they were in management positions. Considering Virgin sets out to provide ‘the best customer service’ this hasn’t been the case. Especially being held to randsom to stay. Or having to pay estimate £270 on a 2 months moot contract to leave, after 15yrs is absurd.
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glitterbug
(@AMYS_MITH) reported
@virginmedia apparently 3 missed payments so my credit score has dropped? I’ve never missed any payments!!! I’ve emailed the service support and no response!!! Absolute joke!!!!
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Jedmyster
(@jedmyster1) reported
@virginmedia When i ring up 2moz and still get knowhere with getting my internet sorted.. i am leaving you and taking my buisness elsewhere.. cuz 2 weeks ive had nothing but problems and not 1 person has sorted anything.. today its gone off 19times in 5hrs.
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Dean Ayass 💙
(@DeanAyass) reported
Hi @virginmedia my WiFi keeps dropping out. Engineer came today but problem remains. Now your site won't display option to book new engineer visit. This simply isn't good enough considering what I pay you. Please sort me out with a new appt ASAP. I'm running out of patience.
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lorraine williams
(@lorrain34369904) reported
@virginmedia Yes done all that, seems to me your company is rationing service why I don't know but it's not just me who this reduced service is affecting.
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JH
(@blinkrocker88) reported
@virginmedia customer service is absolutely abysmal. A live chat in your website with a Virgin Mobile agent and the staff member left the chat without rectifying my issue. @richardbranson needs to sort his staff out
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nat
(@natuitta) reported
Tip: stay away from @virginmedia. Have been calling everyday for 2 weeks to get my service fixed and every time they say: engineers are working in your area, the issue will be fixed by tomorrow. This never happens. The worst service ever!