Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF11, CF14, CF10 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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John Bachelor
(@johnnybach175) reported
from
Weston-super-Mare, England
@virginmedia That’s terrible. Are you saying Continuously for 24 hours? Because we’ve all lost over 24 hours in the last 3 days already?
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Char ✌☮
(@sharlutte94) reported
@virginmedia Yes done that too. We've managed to book an engineer but seems like everyone in the area is experiencing the same issue as people have posted they're having frequent drop outs too
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darren gotham
(@jurgenlovessix) reported
@virginmedia why are you so inflexible when it comes to existing customers wanting to downgrade due to costs? Would you rather lose customers than help them stay?
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Dan Nicol
(@DNicol67) reported
@virginmedia I spent 2 hours on the phone yesterday morning to get it sorted and most of that was on hold. Not only did they not give me a reason, they refused to deal with my complaint and while I was left hanging on hold the engineer turned up and yet you guys decided to book another
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Clair Picknell
(@MrsP1004) reported
@virginmedia Still issues! Still no idea when field work is going to be completed! Still no idea when substandard work is going to be corrected! Still waiting for a competent manager to call me back! Still being spoken to disrespectfully! STILL THE WORST COMPANY EVER FOR CUSTOMER SERVICE 🤬
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Adam Z. Robinson
(@Adam_Zed) reported
@virginmedia So I have to spend more time to solve a problem I have told you about several times both on the phone & on here? Why isn't the onus on you to call me to sort this? Why is nothing joined up? It's infuriating. We're in our 14 day cooling off period and seriously considering leaving
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Adam Z. Robinson
(@Adam_Zed) reported
@virginmedia I have done so. It's really poor, I'm afraid. It doesn't smack of customer loyalty. I've spent so much time on hold to you, sent emails and now being sent round the houses, doing tests I've already done via the app. I know what the problem AND solution are. Why won't you help?
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Nicole Talbot
(@n_aliciaT) reported
@virginmedia can you please share an email to your complaints department? I haven't found one on the site. Also, the complaints procedure on the site isn't effective for me - thag doesn't work either.
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AnxSND 🇾🇪
(@AnxSnd) reported
@virginmedia John you've got to be joking?? Ive been having this problem for months since the first lockdown started, I've tried resetting it, restoring it, modem mode you name it, it doesnt do anything
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James O'Leary
(@Liverpoolcallin) reported
@mildewAnge @virginmedia The mobiles are great,its the shitty company providing them that the problem. Cant stand @virginmedia
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Andrew Tilling 1969
(@TillingAndrew) reported
@virginmedia Shocking, constantly dropping off, been like it for a few weeks now, also reading on social media every customer in the Lichfield WS13 area experiencing same issues. I’m no longer under contract so strongly considering other options.