Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Cardiff, Pontypridd, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	3 days ago
Caerphilly	Wi-fi	6 days ago
Cardiff	Internet	9 days ago
Cardiff	Internet	9 days ago
Pontypridd	TV	10 days ago
Cardiff	Total Blackout	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Sam Tempest (@SATempest) reported 35 seconds ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Fred Jones (@fredljones_) reported 2 minutes ago from Barry, Wales

  @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

• 
  Darren Coomber (@Dazc090861) reported 2 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  mz f Drennan (@mz_drennan) reported 5 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Charl Balcombe (@CharlBalcombe) reported 7 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Joshua Watson (@josh_wats09123) reported 14 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Benjamin Hartrey (@benj8min) reported 17 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Paul Burnell (@Paulyb65) reported 19 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Rob Weaver (@welsh1lad) reported 20 minutes ago from Barry, Wales

  @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

• 
  Rob Weaver (@welsh1lad) reported 25 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Dave T (@fin_father) reported 25 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 27 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Sam Tempest (@SATempest) reported 28 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  Moseph Mellars (@stfcjoner1986) reported 30 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 41 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  rose allen (@roseall87907765) reported 47 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 53 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Louise Dare (@lou_dare) reported 54 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Gareth Thwaite (@GarethThwaite) reported 55 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  Justine (@Justine_F1) reported 59 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul R Jackson (@PaulJack662016) reported 3 minutes ago

  @APTSArchive @virginmedia Awful to hear - these big companies are terrible at customer relations. Hope the move goes better then dealing with Virgin Media.

• 
  Chris4RAFC (@Chris4RAFC) reported 4 minutes ago

  @Smallworth_xx @virginmedia my son had the same problem but lucky he went to the Wycombe match on Saturday but tonight had to watch it via the sky sports app as he is with Virgin too, luckily I am with sky and could watch my team Saturday on the red button and i watched a game tonight and no issues

• 
  The other M&M (@UnkUser99) reported 5 minutes ago

  @paullewismoney You've clearly never tried to cancel Sky or Virgin Media

• 
  Cookie (@chrissincl29564) reported 5 minutes ago

  @stephenm68 @virginmedia That is awful. Virgin media have really done down hill in looking after their customers. All they care about is customer acquisition

• 
  Frazzz (@FrazzzYT) reported 6 minutes ago

  Houses before, after and across the street from us have access to @WeAreOpenreach full fibre and all the companies but our block doesn't....like come on! Am kinda sick of how often @virginmedia dies out. On off yet again. Yet again complaint submitted

• 
  pmcc13 (@pmcc1313) reported 10 minutes ago

  @TNTSportsBR @virginmedia sort your friggin channel out...signal in and out for celtic game. £130 a month for this shite.

• 
  Emily Ford (@T0350X) reported 12 minutes ago

  @virginmedia why is it so hard to cancel an account?!? I’m moving house and out of contract, you don’t service the new area. You have been changing me stupid money for internet for months and when I ring to cancel the account I get moved between multiple people!

• 
  Doc (@Trout_Finger) reported 13 minutes ago

  @virginmedia Still no Red Button service and Broadband still down Over a week now.. **** you and the contract @skytv here I come🖕

• 
  Mr Moanivator (@MrMoanivator) reported 14 minutes ago

  @virginmedia My broadband hasn't been working since around 11am today. All week, Virgin has said that work was due to be completed in my area around 11:15am today. It's now saying that the hub is the problem. I've restarted and reset it, but it's still not working 🤬

• 
  Martin G (@pizzapat246) reported 17 minutes ago

  @virginmedia are your e mails down ?