Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Barry, Newport, Hengoed, Pontyclun, Caerphilly, Pontypridd, Porth, and Tonypandy.

City	Problem Type	Report Time
Cardiff	Internet	14 hours ago
Weston-super-Mare	Internet	2 days ago
Cardiff	Internet	3 days ago
Cardiff	Total Blackout	3 days ago
Cardiff	Total Blackout	4 days ago
Weston-super-Mare	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Ryan Davenport (@Welsh_Saint14) reported 0 seconds ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Sam Sims (@mantha_1976) reported 2 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Ariane (@MissAzzaB) reported 6 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 11 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Ryan Davenport (@Welsh_Saint14) reported 15 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Gareth Thwaite (@GarethThwaite) reported 16 minutes ago from Barry, Wales

  @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

• 
  Mark Smith (@markccfc70) reported 26 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 27 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 28 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Dave T (@fin_father) reported 28 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 29 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Moseph Mellars (@stfcjoner1986) reported 31 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Sam Tempest (@SATempest) reported 31 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Brody (@brodyanderson_) reported 36 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  cheryl (@cherylockerby) reported 37 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  MarcB (@555Husker) reported 45 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 46 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Darren Coomber (@Dazc090861) reported 46 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  andy lanyon (@andylance1977) reported 54 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 60 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕯𝖊𝖆𝖓𝖔𝖇𝖆𝖌𝖎𝖔 (@Deanobagio) reported 6 minutes ago

  @virginmedia And now its down again. This is constant.

• 
  Alan Henness (@zeno001) reported 14 minutes ago

  @O2 I did that yesterday but got bogged down in setting up a virginmedia/o2 account rabbit hole. It was a nightmare. There are no new notifications there.

• 
  ♏︎♎︎♌︎ (@amavee13) reported 15 minutes ago

  @virginmedia FIX YOUR ******* SIGNAL - I want a refund

• 
  IFB Media (@IFBMedia) reported 15 minutes ago

  This is the problem LOI TV and Virgin Media can’t solve on their own. Both have done more for this league in a few years than RTÉ managed in decades. Let that sit for a second. A streaming service and a commercial broadcaster have outworked the national broadcaster on its own game. RTÉ isn’t short on money. It’s short on will. Every household in this country funds that broadcaster through the licence fee. League of Ireland clubs are part of that country too. Yet the domestic game still gets treated like an inconvenience, squeezed out whenever something bigger comes along… That’s not neutrality. That’s a broadcaster showing you exactly where its priorities sit. And it ain’t with covering our Domestic Football teams irrespective of whether it’s home, abroad or both. Other platforms shouldn’t be doing RTÉ’s job for it. They shouldn’t have to. A national broadcaster shows up for the national game. Consistently. Not when it suits the schedule. Until RTÉ treats League of Ireland like it matters, everyone else will keep doing the job it was funded to do. That’s not a compliment to the others. It’s an indictment of RTÉ. This is exactly why Irish football needs a genuine TV deal, not scraps of coverage from whoever happens to show up. The prize money isn’t there. The funding model is fragile. A real broadcast deal is how you finally finance this league properly. Until that exists, moments like this keep repeating.

• 
  Dobbin1957 (@dobbin1957) reported 17 minutes ago

  @MIKEYJ0726 @virginmedia @skytv Me too mate. Eye watering prices and crap customer service aren’t a great combination but it’s one that Virgin seem to prefer. Sky here I come and I don’t care if it costs me more..

• 
  Andy (@andy_treadwell) reported 19 minutes ago

  @youfibre Your updated privacy terms catches the eye: "When we may share information with trusted service providers and partners;" If I start getting spam from youfibre 'partners' = bye bye & that is on top of virgin media buying you (many of us are refugees from virginmedia)

• 
  GrumpyByName 🇮🇱 (@LessGrumpy) reported 20 minutes ago

  @virginmedia I’ve had an email response to my complaint. It was entirely unsatisfactory but unfortunately I can’t reply to it as it’s from a no reply email. The only way I can reply is by phone. I am deaf. Phone is my last choice communication method. I really struggle with it. Anyway I’ve

• 
  Alexander Stone (@mikael_gatfi) reported 20 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_IPTV_PRO6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies.

• 
  lou (@lou86925826) reported 22 minutes ago

  @virginmedia @DanStev14730264 Your customer service is as shocking as your wifi right now!! I’ve also been without wifi for the past week & keep being told there’s no issues!! Sort it or expect to lose a tremendous amount of customers as this is beyond a joke now

• 
  BRUCE iLLest 🏴‍☠️🪡🦈 (@jammusnu) reported 23 minutes ago

  @y_alibhai @virginmedia 5 business days retard