Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Cardiff, Pontypridd, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	2 days ago
Caerphilly	Wi-fi	4 days ago
Cardiff	Internet	8 days ago
Cardiff	Internet	8 days ago
Pontypridd	TV	9 days ago
Cardiff	Total Blackout	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Rob Weaver (@welsh1lad) reported 5 minutes ago from Rhoose, Wales

  @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

• 
  Sam Sims (@mantha_1976) reported 11 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  stadiamap 🏟️ (@StadiaMap) reported 12 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Benjamin Hartrey (@benj8min) reported 12 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Right Direction (@BackOnTrack__) reported 18 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Moseph Mellars (@stfcjoner1986) reported 20 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  andy lanyon (@andylance1977) reported 28 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Darren Coomber (@Dazc090861) reported 29 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported 29 minutes ago from Barry, Wales

  Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

• 
  LK (@LaurenKetchley) reported 34 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 35 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Justine (@Justine_F1) reported 44 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Gareth Jones (@gazthebluebird1) reported 47 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Darren Coomber (@Dazc090861) reported 48 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  squeaks (@dodo1960) reported 50 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Michelle (@msb1302) reported 51 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Right Direction (@BackOnTrack__) reported 52 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Steve Mowat (@SteveMowat4) reported 58 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Monkenstien. (@3_monk) reported 58 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  andy lanyon (@andylance1977) reported 60 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mark stapleford (@markstapleford1) reported 7 minutes ago

  @virginmedia @Vonk9 Presume we will all be getting a refund for this lack of service on sky sports + not working? Been down a while and current estimated repair is the 28th August!

• 
  Paul R Jackson (@PaulJack662016) reported 8 minutes ago

  @APTSArchive @virginmedia Awful to hear - these big companies are terrible at customer relations. Hope the move goes better then dealing with Virgin Media.

• 
  Habbott :-) 🇺🇦 (@BeakyTweeter) reported 12 minutes ago

  @virginmedia Help!! Our neighbours are Virgin installed but they said cables were needed as no-one on the street had it. Our Virgin connection at the gate has now been cut off!!!!!

• 
  johnhughes (@JFab208) reported 13 minutes ago

  @virginmedia @CliveR39 In the mean time you could go and watch the matcb in person despite the fact we’ve paid for a tv service you’re not providing

• 
  Majella Driscoll (@MajellaDri38601) reported 15 minutes ago

  @TheMandyGall Tommy was ok until virgin media brainwashed him but hey ho his kids will grow up knowing daddy pushed this fake **** on them

• 
  G (@gemgemmzzzz1) reported 17 minutes ago

  @virginmedia It’s been going on for weeks now and the completion date keeps getting pushed back meanwhile I have to deal with terrible internet connection

• 
  Dan (@DanJeoryPhoto) reported 18 minutes ago

  Anyone else in the Chester, NW region having problems with their @virginmedia broadband service? Been down all morning #chestertweets

• 
  oldman (@gyoldsingleman) reported 19 minutes ago

  @CliveR39 @virginmedia @virginmedia this problem is ongoing now for at least 10 days, I want to watch on tv not the app. I pay for this service!!! Why is it so difficult to resolve?

• 
  Gary Jackson 🇺🇦 🍻🎙📻 (@Gary_P_Jackson) reported 19 minutes ago

  @JFab208 @virginmedia 28 August according to service status

• 
  Doc (@Trout_Finger) reported 19 minutes ago

  @virginmedia Still no Red Button service and Broadband still down Over a week now.. **** you and the contract @skytv here I come🖕