Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF11, CF14 and CF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Barry, Cardiff, Newport, Caerphilly, Tonypandy and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Weston-super-Mare |
Internet | |
| Barry |
TV | |
| Cardiff |
Total Blackout | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months
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bert33uk
(@bert33uk) reported
from
Cardiff, Wales
@bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.
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James Clark
(@James76clark) reported
from
Cardiff, Wales
@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
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Ian Rawlings
(@IanRawlings2) reported
from
Newport, Wales
Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@virginmedia Avoid at all cost’s! A terrible company!
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@virginmedia and the signal on box office has gone again! Bloody ridiculous 😡
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ʇǝʇ🖤
(@TetDavis) reported
from
Cardiff, Wales
Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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James Clark
(@James76clark) reported
from
Cardiff, Wales
Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Newport, Wales
@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron Yarde Jnr
(@CameronYardeJnr) reported
@flamingnora @virginmedia That happened to me as well! Twice! I'm not sure if the call centre is abroad or it's a scam. So I never bother with it.
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oakleyleeds
(@oakleyleeds) reported
@Cassetteboy @virginmedia Tell them you want to cancel and Get them to put you through to customer retention. Different customer service centre. They’ll sort you out
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Kevin Brannan
(@k3vx10) reported
Question?? @virginmedia I have a new tv unit where my virgin box is hidden,the remote doesn’t work as you can’t see the box anymore,what is the solution for this,your agents have told us there is no way around this?? Really??
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Keith Pates
(@KeithCP2) reported
@virginmedia The Mobile is turned on for wi-fi because it usually connects automatically when EE has no Data I can't afford anything until the 11th try living on U.C. you will see what I mean it was Fine until Kath threw her dummy out her pram because she wanted to fix my home phone
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Bob Stapleton
(@BobStapleton) reported
@virginmedia OK, if you ever get this mess sorted out I will be sure to use the same excuse when you phone me to pay my bill "I apologise for non payment but this issue has been raised with my bank and that is all I can do from this side" Thanks for nothing! #worstcustomerserviceever 🤬🤬
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Gigi K
(@GigiK94485809) reported
@virginmedia Hi I just tried to track my complaint and found it’s disappeared. How can that happen as it has not been resolved? Please let me know
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Owdrider
(@owdrider) reported
@Cassetteboy @virginmedia I thought Ofcom ruling is that you can cancel a contract with no penalties if you cancel within 30 days from notice of a price increase? That was definitely the rules recently if it hasn't changed.
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Ben Woods
(@TheNextWoods) reported
@Cassetteboy @virginmedia perennial problem
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Pongo waring again
(@John59693079) reported
@GarySmithJnr @skytv @virginmedia Get IP tv mate £60 a year all the channels in the world and never miss a Villa game even when it's not broadcast on sky , BBC sport or amazon prime
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Uberm4n
(@ColinMalkin) reported
@virginmedia Bonus. Told by Customer service that "I" have to call to check on service progression tomorrow...