Virgin Media Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF3, CF15, CF14, CF10 and CF23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Newport, Pontypridd and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dazz285
(@Dazz285) reported
Good ol' @virginmedia once again your service status page is down & so is the section to change appointments.. #pullyourfingerout #poorservice
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Robert Carlisle
(@BiggusBobus) reported
@virginmedia I have tried everything to no avail, this has been going on for a while and still remains a problem. I'm paying for a service but to be honest not getting one, I am expected to sort this when your agents have tried and failed. Not looking good is it?
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ollie
(@olliejones13) reported
@virginmedia Please, because nobody else has been much help! I’m awaiting a pre installation of my internet and package, however it’s been cancelled 3 times and is now having an adverse affect on myself and my flat mates role which is having a monetary issue for both of us.
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Dele's Brother
(@1Coys69) reported
Thanks @virginmedia for taking two payments of £105.50 out of my account. And then have the audacity to tell me it will take 30 days till I get the money back into my account. So, basically you go **** yourselves. Quick enough to take money from my account though. **** c___s!!!!!
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Hkl Hkl
(@HklHkl10) reported
@virginmedia What exactly do you mean by internet signal? It's flashing green right now but it still won't actually work
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𝓡𝓸𝓫 𝓑𝓮𝓪𝓽𝓽𝔂 ⚒
(@RFBeatty) reported
@virginmedia just get your act together will you!! We pay through our noses for your services and you're not providing the service you advertise.
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Maria Reardon
(@mariareardon77) reported
@virginmedia still poor internet upstairs
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Nikki
(@nikkithechamp1) reported
@virginmedia They are fine today, my concern is when you have a national outage Your website is down Phones are down Updates on twitter very sparse. No txt message even though signed up to it. Little updates if not any from 1530hrs till when it was fixed at 2.05am!
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ThinkMoreTypeLess
(@Rocket_Dog85) reported
@virginmedia No, absolutely none. Guide still not working, shows not recording and call centre useless. Just keep getting told to call back in a few days and that they can't tell me when it will be fixed!
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Chris Denton
(@severusd) reported
@Dikiminster @virginmedia Sky’s customer service is excellent, and I’m pleased with the reliability of their products too. The only thing I’d say is these days do you really need anything other than a fast broadband connection and streaming services?