Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Pontypridd, Newport, and Weston-super-Mare.

City	Problem Type	Report Time
Caerphilly	Wi-fi	18 hours ago
Cardiff	Internet	4 days ago
Cardiff	Internet	4 days ago
Pontypridd	TV	5 days ago
Cardiff	Total Blackout	5 days ago
Cardiff	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Samantha (@Samanth82113398) reported 2 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Mento5 (TAFKAB) (@Mento56) reported 3 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Mark (@MarkAnstee2) reported 4 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Pauline Lomax (@RedhillsAnnie) reported 7 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Monkenstien. (@3_monk) reported 8 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  Rob Downer (@NobbyD27) reported 13 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Stuart Ropke (@stuart_chc) reported 22 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Steve Mowat (@SteveMowat4) reported 24 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Benjamin Hartrey (@benj8min) reported 31 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Steve Mowat (@SteveMowat4) reported 34 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 39 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  Darren Coomber (@Dazc090861) reported 43 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  Peter Gillibrand (@GillibrandPeter) reported 51 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Gareth Jones (@gazthebluebird1) reported 52 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Trudi Foster (@MsWhippet1) reported 52 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Mark Smith (@markccfc70) reported 52 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Dave T (@fin_father) reported 53 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 55 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Darren Coomber (@Dazc090861) reported 57 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 59 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported 40 seconds ago

  @virginmedia @kathleenp442 Not everyone as apps they pay for skysports on TV expect it to work thts two days in a row when is the expected fix

• 
  JC (@Ahwellnevermind) reported 2 minutes ago

  @IainSankey @virginmedia They’ve been like it for years. Deliberately make it difficult for customers to leave. Terrible company

• 
  C4D 🦅 #CPFC (@color4d) reported 4 minutes ago

  @GazzaAdams @virginmedia I've had them twice at two different addresses. They Internet was ALWAYS up and down. So unreliable. Never again.

• 
  cheryl blake (@BlakeyCb48) reported 12 minutes ago

  @virginmedia But where paying for a service that isn’t working it’s not just a local loss it’s all over

• 
  Colin Morty (@cmwba) reported 13 minutes ago

  @virginmedia red button not working again! What do we pay all this money for? #shockingservice

• 
  Iain Sankey (@IainSankey) reported 14 minutes ago

  Appalled at Virgin Media @virginmedia I was paying £105 a month for a TV package and landline phone I never use. All I want is the broadband. So I try to fix this and get told that having the internet alone will cost more more than the 'improved' £65 contract for all 3 things!

• 
  lifeaintgreat24 (@lifeaintgreat24) reported 14 minutes ago

  @virginmedia 2 hours on to your resolution team on Friday agree a package and then you remove everything I have I am furious

• 
  Andy Owen (@R4g3Kw1t) reported 15 minutes ago

  So first match day of the new season and @virginmedia appears to be broken. No wifi to speak of...

• 
  Johnny Mac (@JohnMac19059272) reported 17 minutes ago

  @Smallworth_xx @virginmedia Is it possible to go back to a satellite dish as all these Internet based have problems with buffering. Gone all for years now.

• 
  oldman (@gyoldsingleman) reported 18 minutes ago

  @Laitty It's been over a week with sky sports plus via the red button on your remote @virginmedia problems