Virgin Media

Virgin Media Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF3, CF5, CF10 and CF11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cardiff, Wales 02/10/2026 01:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Newport, Caerphilly, Ynysddu, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomPontypridd Wi-fi
United KingdomCardiff TV
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Victoria, Wales

    @virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!

  • niamunna1 Nige ⚡ (@niamunna1) reported from Newport, Wales

    @virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

  • johnnybach175 John Bachelor (@johnnybach175) reported from Weston-super-Mare, England

    @virginmedia That’s terrible. Are you saying Continuously for 24 hours? Because we’ve all lost over 24 hours in the last 3 days already?

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Newport, Wales

    @virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!

  • emilyjane73 LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales

    @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

  • 76DarrenJ Darren Jones (@76DarrenJ) reported from Cardiff, Wales

    @virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!

  • katejones_cymru Kate Jones (@katejones_cymru) reported from Cardiff, Wales

    @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely

  • Jones1Enfys Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales

    @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

  • PaulHunter1969 Paul Hunter (@PaulHunter1969) reported from Cardiff, Wales

    @virginmedia please can you DM me? I can’t get through to the help desk.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported

    @virginmedia #VirginMedia have not given me a service from work/Home over the past 6 months, however your company charges me directly each month. I have chased this issue for months but nothing has been resolved. I am told to call back every week until the network issue is fixed. “6 months!”

  • SamanthaHealy17 Samantha Healy 🇪🇺🇮🇪🇬🇧🇺🇳🕊️🕊️ (@SamanthaHealy17) reported

    @virginmedia Have been trying to arrange a visit to adjust cable location but no joy. Each response is not related to the issue. Try to ring, no luck, try text option, no luck

  • Activism2014 Anjum Nasir (@Activism2014) reported

    @ComplainingCow @virginmedia I had two calls perpetrating from them, yesterday I listened to the nonsense about my broadband service being unavailable, today I just told them to go away. If there is something wrong I will call you virgin media otherwise I don't want a call. Im also changing emails slowly

  • frenchguyinuk bruno legros (@frenchguyinuk) reported

    @virginmedia I am desapointed witht the Virgin Mobile team that not ready to help. So will move to another mobile provider. Team being rude hang up when they don't know what to say

  • 7Jas13 Jas (@7Jas13) reported

    @VirginMediaIE have spent over an hour trying to cancel my Virgin media package. Service is shocking. I have been cut off several times and recited no call back. My contract ends this month and I have tried many times since December

  • eugeneoconnor Eugene O'Connor (@eugeneoconnor) reported

    @virginmedia If the calls were not dropped purposely, it would suggest a technical issue ... not good for a technical company offering a phone service !! Also you have not addressed why I was given incorrect information or the fact that I have to do all the work to correct the issues!

  • kellyfhaycock Kelly Haycock (@kellyfhaycock) reported

    @ITVX @ITVXhelp I don't use the service tbh. Most of the stuff I watch on your channels I watch when they're on or use my @virginmedia box. Used to use the Hub but nothing on there really catches my attention. You know there used to be an adult channel called Television X right?

  • shakcityxo ₛₕₐₖ🫧 (@shakcityxo) reported

    @SkyUK worst internet provider in the country, virgin media are so clear of you ***** 😐👋🏼

  • asman_jade Jade Asman (@asman_jade) reported

    If you're thinking about signing up with @virginmedia.. DON'T!! Unless you want months of bad customer service with no resolution and random chunks of money leaving your bank without warning. £477 taken off me today with no explanation! AWFUL AWFUL AWFUL company!!

  • ComplainingCow Helen Dewdney (@ComplainingCow) reported

    wow just wow at the incredibly blatantly rude and ignorant and thoroughly incorrect email from @virginmedia's escalations team. How is it possible to be so ignorant and inefficient in your job? Are they trained to be so?