Virgin Media Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Weston-super-Mare, Newport, Pontypridd, Caerphilly, Porth, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Barry |
Internet | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia It's not intermittent, it's completely down in CF23.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Andrew Wilcox 🛖 Shedified
(@unclewilco) reported
from
Penarth, Wales
Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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rose allen
(@roseall87907765) reported
from
Cathays, Wales
@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓
(@AlMaManshp) reported
from
Beechwood, Wales
@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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mz f Drennan
(@mz_drennan) reported
from
Cathays, Wales
@virginmedia you ,mean the awful service you usually provide is even worse,,
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Con
(@ConMil46) reported
@virginmedia I have a V6 box, and my understanding is that with a new remote, I can upgrade to 360 for free. I would like to arrange that, and to discuss the not just poor and unprofessional, but rude service I've experienced
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paddislife
(@paddislife) reported
@philvgr81 @virginmedia @attichris2k Also Hub 5.0 will replace the Hub 3.0 & Hub 4.0 in future but it’s still in trial phases at this moment (the customer testers for the trail was selected at random) I’m not one them lol
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Imtiaz Ullah
(@imtiazullah) reported
@virginmedia Ah yes and then rip off the loyalty customer. Smart.
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vitalizing.eth
(@AyazAbbas_) reported
Does @virginmedia customer service just end the call if they don't feel like solving a problem? Been hung up on by 2 different operatives already this morning.
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Jack 📺
(@J4cko96) reported
@virginmedia Nope. Never shows any service problems. The whole street is affected by this high latency and packet loss. My neighbour and I have been going round in circles with VM for weeks. We need a repair on our cabinet, or a new one installed. Ours ‘has too many customers’ - VM Engineer
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ellie thomas
(@ellieeethomas) reported
@virginmedia No local faults show but when I rang yesterday they said there is in fact a problem in the area but couldn’t specify what it was (could be damaged cables etc). This is for all wireless devices. It has been over 24 hours now and I work from home so this is hugely inconvenient
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Rachel
(@rachee_lou) reported
I was with @SkyUK broadband for 5 years and never had an issue, now we've moved house I switched to @virginmedia and the WiFi drops at least monthly 😡
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Rachel
(@rachee_lou) reported
@virginmedia hello can someone DM me I'm having recurring issues with my router, it drops the WiFi and when I restart it it works. It shouldn't be unstable. Please can you replace it?
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Mattcseries3
(@mattcseries3) reported
@Ange_Sandgrown @virginmedia Maybe you should keep an eye on this twitter, then you will@really see how bad a company they are
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Gerard O'Reilly
(@GerardOReilly) reported
@virginmedia It seems better today, but I'm still annoyed that I didn't get any of the up to three WiFi boosters when I upgraded recently. I rang and spent ages on the phone then they said I had to go through an assessment to confirm I needed them!! Had no time then so still waiting to fix