Virgin Media Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF10 and CF5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Pontypridd, Caerphilly, Cardiff, Weston-super-Mare, Porth, Pontyclun and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Pontypridd |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
-
Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
-
Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...
-
Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
@virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
-
Richad Page
(@RPagey) reported
from
Beechwood, Wales
@virginmedia hey there been trying to get in contact with your complaints team for over an hour now regarding a second breach of data protection. After being in hold numerous times and then cut off can you give me any ideas how to contact them regarding this data protection issue
-
Charliesays
(@sb208) reported
from
Cardiff, Wales
OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
-
Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
@emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.
-
Ian Davies 🏴 🇪🇺 🏳️🌈 #IDIC 🖖🏻
(@IDLLAP) reported
from
Cwmbran Central, Wales
@virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard
-
Jade
(@jade_steer) reported
from
Cardiff, Wales
never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)
-
Dumbo
(@Dumbo7713) reported
from
Cardiff, Wales
@garycymro @virginmedia Try TB home hub I'm with virgin there shit
-
apollo barcelon
(@apollobarc) reported
from
Cardiff, Wales
@virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone
-
Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.
-
Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
-
Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).
-
Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.
-
Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!
-
Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
I s2g, Virgin Media’s boosters are SO awful
-
OrdinaryGirl
(@OrdinryGirl1987) reported
from
Cardiff, Wales
@virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!
-
Emma Giles
(@slim3110) reported
from
Cardiff, Wales
@virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sean B Tennyson
(@seanbt67) reported
@virginmedia Yes but not at all helpful, NOBODY at virgin is being truthful about these issues
-
Jason Woods
(@jason84woods) reported
@virginmedia It just keeps telling us our wireless signal is too weak, it was fine before the outage. We have two booster hubs upstairs one of which is right outside the door but now it’s as above
-
David Lemon
(@DavidLemon777) reported
Cancelled @virginmedia as they failed to show FIVE TIMES, days spent on the phone to them yet they keep texting to say they’re coming. All we want is the compensation promised. The texts now verge on harassment. Worst customer service on the planet.
-
David Lemon
(@DavidLemon777) reported
@virginmedia Wow. Thanks for that sincere autobot response. My partner’s lost work thanks to your failings, I’ve been on livechats and calls for days to cancel and we STILL get texts saying they’re coming to fix a faceplate (after failing to show FIVE TIMES).
-
Bradas
(@Bradas) reported
@virginmedia I switched to you last week and what a mistake that was. With houses being so reliant on broadband now how ******** have you managed to **** up your infrastructure so bad?!!!
-
Richard Lockett
(@RichardTheTrain) reported
So why is there no VM Internet service in Newport, South Wales @virginmedia . I'm two days without an Internet connection.
-
scott chowen
(@schowen) reported
@virginmedia HI virgin Media, I cancelled my account in the cooling off period, after 4 engineers it never worked costing me £100's, 700649901, I have a confirmation text. Today I've received a bill, please confirm you have closed the account. Thank you
-
Sam Norris
(@StarLightsGirlx) reported
@virginmedia Virgin Media your Broadband and Wifi is shite we’ve only had it installed 6 days and it keeps going down every day during the day and during the evening, (tried re-setting all of our hubs it does NOT work) my Dad the Virgin Media account holder as has already terminated contract
-
AS
(@ShelleyJA1997) reported
@virginmedia I would advise every single customer to request a copy of the notes staff have made on VM systems after every call to check their accuracy and challenge accordingly. They lie!
-
Lee Staunton
(@Deadly1975) reported
@virginmedia Went down for hours last week, down again this morning. @virginmedia your service is terrible, how can you possibly justify price increases when you can’t provide a basic service?