Virgin Media outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Newport, Weston-super-Mare, Porth, Caerphilly, and Barry.

City	Problem Type	Report Time
Cardiff	Wi-fi	7 hours ago
Cardiff	Internet	7 hours ago
Cardiff	Internet	2 days ago
Cardiff	Internet	3 days ago
Pontypridd	Internet	3 days ago
Cardiff	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Right Direction (@BackOnTrack__) reported 6 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  cheryl (@cherylockerby) reported 7 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 7 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Rob Downer (@NobbyD27) reported 7 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  lee williams (@thelee_x_w) reported 9 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  MaartenX. (@MaartenSleeckx) reported 10 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Steve Mowat (@SteveMowat4) reported 13 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 13 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Pauline Lomax (@RedhillsAnnie) reported 14 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  MaartenX. (@MaartenSleeckx) reported 18 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  Brody (@brodyanderson_) reported 20 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Trudi Foster (@MsWhippet1) reported 26 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 32 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  𝗣S. (@philscully) reported 32 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  mz f Drennan (@mz_drennan) reported 35 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Darren Coomber (@Dazc090861) reported 37 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Sam Tempest (@SATempest) reported 42 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 43 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  ROMEROISACUTI (@ROMEROISACUTI) reported 49 minutes ago from Barry, Wales

  @virginmedia wifi has gone down in CF62 area of Barry.

• 
  andy lanyon (@andylance1977) reported 50 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lacy (@lacy123319) reported 6 minutes ago

  @virginmedia switch to us and we'll pay up to £250 switch fee. Oh ok.. 37 days to wait for initial installation. Oh no, wait! Let's cancel 48 hours before and Let's increase that another 55 days... what a joke of a company. No thanks felicia

• 
  jason morgan (@Jason29wctb) reported 7 minutes ago

  @virginmedia It's your firewall blocking port 3074 I found on Google, it's a known problem for years apparently, virgin have no interest in fixing it ,I'm pricing up bt fftp

• 
  Greg O'Connell (Two jabs) (@Gregster29) reported 11 minutes ago

  @virginmedia All I'd like to know is if 2Gb fibre is available for my postcode. The website says yes, Customer service says no. So which is it?

• 
  Glenn McDonald (@Gtmcdonald1996) reported 12 minutes ago

  @virginmedia and your team has left the chat twice with no solution!

• 
  Martinayres65@outloo (@Martinayres65o1) reported 12 minutes ago

  @virginmedia This is the complaint no: : C-180426636, which I already provided to your handler along with my email and account number. You already have this information but haven’t acted on it

• 
  TheRealCraig (@AnIndividualist) reported 13 minutes ago

  If @virginmedia had good deals I would’ve considered re subscribing. But cancelling our old email addresses without notice because we cancelled has caused so much trouble I certain won’t now

• 
  Daniel (@reniferlopez) reported 13 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_StreamX offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Andy Sexton (@Andybedfordblue) reported 15 minutes ago

  @BigPaul91 @virginmedia Part of the reason I have just left along with shocking customer service trying to speak to people who don’t even speak English.

• 
  Ash Tray Ashman🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪 (@spudbishop666) reported 16 minutes ago

  @virginmedia trying to get help for an installation problem.. VM PHONE doesn't recognise my account. Have severe MH ISSUES . Woeful customer service.. unable to email either please advise

• 
  Queen Marie 21st👑❤ (@Mariexxxx21) reported 16 minutes ago

  @virginmedia Great to hear a you problem in my area cant be fixed until at LEAST tomorrow afternoon. No TV, no WiFi and not even a land line phone. Thank the @EE gods for my mobile data🙏🏻 Not so good for my 80 year old parents now🙄