Virgin Media Outage Report in Pontyclun, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontyclun, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontyclun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pontyclun, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Blackwood, Pontypridd, Treharris, Caerphilly, Porth, Barry, Treorchy, Ferndale, Pontyclun, Mountain Ash and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Blackwood |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Pontyclun, Wales
Latest outage, problems and issue reports in Pontyclun and nearby locations:
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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!!!Girling!!!
(@G17LNG) reported
@virginmedia I check and there’s never any issues shown
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Keith smith
(@gbsmithk) reported
@virginmedia There are no Virgin services at my new address. My old move date was 16th March. It is now 23rd March. I used your automated service to reschedule but it didn't work I guess.
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Chloe Gilson
(@Chloow_) reported
@virginmedia I’ve tried phoning multiple times as I am moving house to an area where you don’t cover and every time I’m on hold for 30+ minutes and then get cut off? How am I supposed to cancel?
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Keith smith
(@gbsmithk) reported
@virginmedia I rescheduled my house move date for later using your automated service but you've disconnected my today already. I'm now told it's 72 hours to get back online. Try to find somewhere to complain to and your website says "Nothing to see here". Very poor.
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Alvaro Munoz-Aycuens
(@Alvarito) reported
@virginmedia No change, is still down and the same update on all your channels. Can I know when exactly the engineer is expected from here to the 20/03 16:00 when the fault deadline is? Need to know how much to pay for extending the mobile data to keep working #virginfail #virginmediadown
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Megan Whitton
(@PegWhitton) reported
@virginmedia No. They haven’t. I asked to be called by 10am and so far have only had a call from someone about my complaint who offered no solution (not even temp) and when I asked to be transferred to someone who could assist, put me on hold and then dropped the call. I won’t be ringing back
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Nicola
(@nigomurr93) reported
@virginmedia is it only me or there is not connection in north London? Again terrible service
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Zoe Bartlett
(@zoebartlett) reported
@virginmedia I have and the advisor could not help me (after 40 mins) and said he would get a manager to call back as there are no managers to talk to. This was over a week ago. There is no point me calling to be told the same. This is just getting ridiculous now, very stressful and upsetting
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Juliette Savage
(@juliette_savage) reported
@virginmedia I’ve been trying to cancel my contract since Monday. I have spoken to 7 different people and been hung up on twice. Can someone please help!
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Steve
(@SteveWasteney) reported
@virginmedia One replacement 'hub 3' later and all OK now. A little disturbed that this was in part due to the practice of using referbished equipment even for first time installation? It has taken a few years to end up faulty and has been replaced by a refer. Maybe time to issue hub 4's