Virgin Media

Virgin Media Outage Report in Pontyclun, Rhondda Cynon Taf, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Pontyclun come from postal codes CF72.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontyclun, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontyclun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontyclun, Rhondda Cynon Taf, Wales 03/05/2026 03:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontyclun, Rhondda Cynon Taf, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Barry, Treorchy, Ferndale, Caerphilly, Porth, Pontyclun, Mountain Ash, Ynysddu and Treharris.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Internet
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Pontyclun, Wales

Latest outage, problems and issue reports in Pontyclun and nearby locations:

  • CharlBalcombe Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

  • paulo1927 Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported from Cardiff, Wales

    @virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?

  • djleekee Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

  • cardiffrebel ANDREW JUDD (@cardiffrebel) reported from Cardiff, Wales

    @virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?

  • dobbo79 sarah dobson (@dobbo79) reported from Cardiff, Wales

    @virginmedia my WiFi is down AGAIN, come on, this is stupid now!!

  • clareasimpson Clare Simpson (@clareasimpson) reported from Caerphilly, Wales

    @virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?

  • misselisamartin Elisabeth (@misselisamartin) reported from Cardiff, Wales

    @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

  • sioden Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)

  • reddevil1975 Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    @virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.

  • reddevil1975 Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    @virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x

  • StadiaMap stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales

    @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.

  • orangethunder_ Nathan Rhys George (@orangethunder_) reported from Cardiff, Wales

    I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

  • caialed cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported from Cardiff, Wales

    @virginmedia why am I paying £45 a month for my internet to constantly be down

  • JamesMartin02 𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported from Pontypridd, Wales

    @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

  • DomSilva2 Dom Silva (@DomSilva2) reported from Cardiff, Wales

    @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EHOinExile Richard Short 🇬🇧🌍Get Vaccinated (@EHOinExile) reported

    @virginmedia Yes, done all that & made 3 successive complaints which you say were resolved, and weren't. I upgraded to 500megabit broadband in August last year, it's never gone above 100. Your customer services are an unfunny joke. I get passed from pillar to post and nothing gets resolved

  • alfiehopkin Alfie Hopkin (@alfiehopkin) reported

    @virginmedia Yep. Hub in modem mode. Everything wired through Cat. 6a. Same setup for months, only now having issues.

  • FranzKaynee FranzKayne 🤍 (@FranzKaynee) reported

    @virginmedia I’m telling you these issues now, Dino really have to post all this again? Can you not look at our internet and fix the issues? It even refer this to somebody who can?

  • zckcpr Zack Cooper (@zckcpr) reported

    @virginmedia I've just ran it again and it's found no issues. The agent didn't say what the issue was she just did something at her end which got the speed up to 115mb/s.

  • KarlTwist Karl Twist (@KarlTwist) reported from Warrington, England

    @virginmedia Please have somebody contact me, I’ve been with you less than a week and I’ve had nothing but problems. It’s been a shocking early experience

  • DobieNiki it'sonlyme (@DobieNiki) reported

    @virginmedia want to get your ****** service sorted out. Every couple of days we have no WiFi. Getting to the stage my hubby is using nearly all his allowance of virgin data and he does t even leave the house. Bloody joke!!!!!

  • EHOinExile Richard Short 🇬🇧🌍Get Vaccinated (@EHOinExile) reported

    @virginmedia Oh, please! You think I haven't gone through all that!? Please understand all you need to do is give me what I'm paying for, you're not. All I get from "customer service" is you insisting I am getting the service. What chance do I have when you just contract me at every turn

  • DavidRandles David Randles (@DavidRandles) reported

    @virginmedia Ran the test (through 4G!) A ‘network issue’, apparently. I’m aware of at least five other Virgin customers on my street having problems so it’s clearly a wider problem.

  • paulLUFC11 paul wilson (@paulLUFC11) reported

    @virginmedia Slow speed , losing connection to WiFi completely and this happens on all devices not just phones for example watching prime on tv signal will just go and picture just freezes

  • Leeanne63367115 Leeanne (@Leeanne63367115) reported

    @virginmedia If you dont provide the handsets, why do you offer them? Please explain, if you are encouraging a customer to upgrade