Virgin Media

Virgin Media Outage Report in Pontyclun, Rhondda Cynon Taf, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Pontyclun come from postal codes CF72.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontyclun, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontyclun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontyclun, Rhondda Cynon Taf, Wales 03/05/2026 04:25

March 05: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontyclun, Rhondda Cynon Taf, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Barry, Treorchy, Ferndale, Caerphilly, Porth, Pontyclun, Mountain Ash, Ynysddu and Treharris.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Internet
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Pontyclun, Wales

Latest outage, problems and issue reports in Pontyclun and nearby locations:

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    @virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles

  • emilyjane73 LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales

    @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!

  • bert33uk bert33uk (@bert33uk) reported from Cardiff, Wales

    @bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.

  • TetDavis ʇǝʇ🖤 (@TetDavis) reported from Cardiff, Wales

    Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡

  • katejones_cymru Kate Jones (@katejones_cymru) reported from Cardiff, Wales

    @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

  • meribelman Peter Williams (@meribelman) reported from Penarth, Wales

    @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia Avoid at all cost’s! A terrible company!

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @virginmedia and the signal on box office has gone again! Bloody ridiculous 😡

  • Jones1Enfys Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales

    @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!

  • PaulHunter1969 Paul Hunter (@PaulHunter1969) reported from Cardiff, Wales

    @virginmedia please can you DM me? I can’t get through to the help desk.

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

  • 76DarrenJ Darren Jones (@76DarrenJ) reported from Cardiff, Wales

    @virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • meejahoar Lizzie_Bee🕷🏳️‍🌈🇪🇺🇬🇧🦄⚫️ (@meejahoar) reported

    @virginmedia Hi Virgin Media. Had an email this morning (22 Jan 2021) to say my issues have finally been fixed. To recap: moved in 6 Oct 2020. After 3.5 mos, innumerable emails, tweets, calls, texts, attempts at chat via your app & multiple complaint reference nos., you've finally managed it.

  • emogeekface Kate or Death (@emogeekface) reported

    @Jamescorkhill @virginmedia @WeAreOpenreach You *should* be able to break your contract I read on MoneySavingExpert. We're also over a barrel as we don't even have the infrastructure for anything other than virgin as they never put it in when they built the house :-(

  • mat9sww Simon Willis (@mat9sww) reported

    @virginmedia still havi g issues with the chat facility. What do you suggest?

  • SusanHa85471577 Susan Harrison (@SusanHa85471577) reported

    @virginmedia It says there are 2 know problems but not to do with my problem

  • John3M John Merriam 💙😷 (@John3M) reported

    @virginmedia you've sent my 87 dad notice of a 7% increase for his Internet and phone. Given this is his only contact with the outside world do you consider this to be fair? He has been a customer for many years and you are penalising his loyalty.

  • dresscodeclothi simon (@dresscodeclothi) reported

    @virginmedia why can nobody call your phone lines its a dead tone I have had issues with your services for 6 months its not sorted and you want to put my price up by £4 a month on my package what a joke think a new company might be in view as virgin are not supplying services

  • yongblah Aaron Yongblah (@yongblah) reported

    @Matthew99029297 @virginmedia Agreed, its frustrating that a reliable date and time of the fix can't be given (and keeps getting extended). Is this a issue they have not dealt with before ? Understand with cov19, doesn't make things less complicated. Updates have no info on what actual issue or fault is ?

  • DonnaGalbraith6 Donna Galbraith (@DonnaGalbraith6) reported

    @VictoriaWhite23 @EJennerSLT @virginmedia Don’t think Virginmedia ever expected the surge in domestic usage due to lockdowns, obviously they can’t cope with it and customers are the ones paying for it, paying for a service we can’t access and if that’s not bad enough you can’t get through to CS or online support for help

  • rao_rakhesh Rakhesh Rao (@rao_rakhesh) reported

    @virginmedia But what is the exact problem just tell us?

  • ZakCheeky FreeOzil (@ZakCheeky) reported

    Virgin media have the worst customer service known to man KMT