Virgin Media Outage Report in Treharris, Merthyr Tydfil County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Treharris, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Treharris and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Treharris, Merthyr Tydfil County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Pontypridd, Cardiff, Cwmbran, Hengoed, Merthyr Tydfil and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Caerphilly |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Treharris, Wales
Latest outage, problems and issue reports in Treharris and nearby locations:
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
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Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
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Liam
(@liam_oharaccfc) reported
from
Cardiff, Wales
@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
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Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
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Chris Roberts 🏴🌹
(@ObsrvntPheasant) reported
from
Cardiff, Wales
Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
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DiMarco
(@atouchofthomas) reported
from
Cardiff, Wales
What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
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Curtis_Tyler
(@OfficialCurtiss) reported
from
Cwmbran Central, Wales
@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
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Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
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Hannah N-T
(@hannahtottle) reported
from
Panteg, Wales
@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
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Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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josh
(@josonrex) reported
@virginmedia i think this new hub we have is not working well. this is so annoying as it suddenly disconnect in the middle of our task
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Phil Porter
(@PhilPorterUK) reported
@virginmedia I’m getting very poor upload speeds (<1Mbps) during the day even though download speeds are fine. Recovers in evening. Called 150 but have been on queue for 50 mins now. How do I get this sorted? Why don’t you offer email support??
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HandsomeEddie
(@HandsomeEddie1) reported
@virginmedia Live chat. What a misnomer. Started at 10.52; response at 11.36. System not responding apparently. Get in Q for technical team at 12.33. This is what happened in March and the promised contact then still has not materialised. Really poor customer service.
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Paul Griffiths
(@cheeks1969) reported
@virginmedia i have tried everything and when my wife goes to text chat, you don’t reply for hours and when we ask it’s start the process again, i’m sure you are in breach of contract due to such poor wifi performance and failure to remedy my issues , this has been going on for months
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Lee Staunton
(@Leestaunton) reported
@virginmedia i’m out of contract and want to change my package. how do i talk to someone to do this? have tried twice and been on hold for 45 minutes each time without success. have raised a complaint and still no contact.
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Avril Williams
(@calne2002_avril) reported
@virginmedia As you appear unable or unwilling to help with my complaint, I am contacting CEDR today. Your so called Customer Service is totally inefficient
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Brett Whitehorn
(@mork35) reported
@virginmedia Thank you, I’ve already tried all this, as I mentioned this has been happening over a longer period. I’ve got full signal on my iPhone 11 right now and it’s connected but cannot even run a speed test. It’s completely erratic. If I keep trying it will work, just not consistently.
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Mike Monteith
(@MikeMonteithDev) reported
@karlgoldstraw I had Virgin Media as a student. Never again. I'd rather disconnect from society and go live in a cave
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° Тоттенхэм
(@SpursKS) reported
@virginmedia WORSE CUSTOMER SERVICE AWARD 2020 - WINNER! ON HOLD 1 HOUR 25 MINS... DIFFERENT DEPARTMENTS, IF I DONE THIS TO MY CUSTOMER I WOULDNT BE EMPLOYED do i even want this service now!!!!!
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Adam
(@RsAOROX) reported
@virginmedia Hi, for some reason my phone didn't show you responding to anything. Just had a Virgin engineer over (Stephen - amazing guy!) who managed to sort everything out. Turns out it was an isolated case to do with faulty network connection work in the green box outside in the street.