Virgin Media Outage Report in Treharris, Merthyr Tydfil County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Treharris, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Treharris and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Treharris, Merthyr Tydfil County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Abertillery, Cwmbran, Bridgend, Aberdare, Hengoed, Caerphilly, Rhondda and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Abertillery |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Treharris, Wales
Latest outage, problems and issue reports in Treharris and nearby locations:
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
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Brody
(@brodyanderson_) reported
from
Cardiff, Wales
@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Wood
(@mikewooduk) reported
@virginmedia I have a customer in Stanwell TW19 who is vulnerable and has had no internet since before Christmas, multiple visits and he still has no internet. Someone want to DM me so I can pass details over. This is going to be a PR Issue if not resolved tomorrow.
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Steph Fegan
(@stephfriend_) reported
@virginmedia I cancelled my contract yesterday but have not had email confirmation as promised. Don't trust this has been done correctly and don't fancy another 90 minutes on hold. Can you help me here?
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Tracie Percival
(@Sprockalina) reported
@virginmedia spoke to a very rude customer service man today. I asked to speak to someone else, he put me on hold for 46 minutes. In the end I gave up. Also used your online chat option, nobody got back to me. #terriblecustomerservice
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Neil Mitchell
(@neilamitch) reported
@virginmedia 4 times in 1 month my internet has went down, various issues but the most common one is "cant find ip address" no matter how many times i reset it, thank god my contract is up in april. Absolute **** show
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Lee Daynes
(@DaynesLee) reported
@virginmedia the last 3 weeks my internets been ****. Since i cancelled. So am still paying but no service. So does that mean you will be extending the contract 3 weeks as your service is dog ****. Ring r dicky branston and ask him if its ok
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Itzmanimal
(@Itzmanimal) reported
@virginmedia #stayconnected You wish WS9 area random disconnections for 2 days 3Mbps DL 0.02Mbps UP, Random router restarts more times than you upsell your sh*t others on the same street also have the problems before you say "restart router" it does that it self every 5 mins
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Josh Stuart
(@Joshcstuart) reported
@virginmedia struggling with the TV Go app atm. Initially it wouldn’t go past loading screen. Deleted app and re-downloaded. Now it loads up but when I try to sign in it just says ‘sorry-this isn’t available, try again in a few minutes’. Have had the issue for over a week now.
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Al Smith
(@htimsAJ) reported
@virginmedia piss poor service as per usual. No internet....... Again. Shambles.
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Itzmanimal
(@Itzmanimal) reported
@SydMarNi @virginmedia Yeah it's been like it for ages last place i lived in last home had high utilization for 2 years before fix. I have since moved home it's been ok for 3 months now basically unlimited mobile data is better. people on street all have the same problem im from WS9 153 house on street
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Lisa Millen
(@Lisathemoo) reported
Some sort of reply would be nice @virginmedia. I mean it’s not as if you answer the phone, or have an online chat option. I’m within my 14 day cooling off period, I can cancel!