Virgin Media Outage Report in Treharris, Merthyr Tydfil County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Treharris, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Treharris and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Treharris, Merthyr Tydfil County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Pontypridd, Abertillery, Blaina, Cwmbran, Bridgend, Treharris, Porth and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Internet | |
| Caerphilly |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Treharris, Wales
Latest outage, problems and issue reports in Treharris and nearby locations:
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marcus Green
(@marcusgfibre) reported
@virginmedia Don’t know, I have no internet and if I did your website doesn’t work. Your team said fix for 27th Dec when that didn’t happen 11th January is now the new date. Is there someone in the uk I am able to talk to?
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Andrew
(@Clarkey_1187) reported
@virginmedia Your service status page is useless, just keeps saying there is no issue.
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Gilgamesh Jones
(@GilJones16) reported
@George_Nixon97 You say @virginmedia doesn't have inflation-linked increases, but they certainly apply a hefty price rise mid-contract - including the totally unjustifiable 3.9% on top. This is to "help improve services and add new infrastructure", even if we don't want "new services"...
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YorkshireWolf
(@leodis74) reported
@virginmedia I shouldn't have to call up and waste another 30 mins plus of my time. I've already called and get nowhere with your customer teams I would appreciate a DM and someone making more of an effort. You have illegally taken money without giving me chance to hand equipment back.
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SONNY CASSIE
(@cassie_sonny) reported
@virginmedia is the worst Internet provider to set up a new account. I will never consider them again. It makes me want to cancel @VirginMoney @VirginAtlantic Allllllllll of themmmmmm
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Colin Bailey
(@Colin__Bailey) reported
@virginmedia An update as requested. Two different engineers came yesterday but still not able to fix the problem. Sounds like the under street cable box needs a part which they dont have. So still in limbo and not sure when they can come back to fix.
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James Harrison
(@JNH77) reported
@virginmedia I rang them 14 times yesterday (while working) and haven’t been able to speak to a manager. The line quality of your offshore call centres is horrific. Managers are too busy to discuss my issue. I have zero appetite to ring or engage with VM further. Cancelling my direct debit
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Fresca
(@whitemaremma) reported
@virginmedia Says no issues detected but when I do a hub test via link it says sorry can't do a test right now. That's bc it's dropping out this morning as well.
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Dawn French ⚽️🔴⚪️🏈🟠⚫️🥂💕
(@dawnydnowfrench) reported
Can I speak to an actual person at @virginmedia urgently, I am going around in circles on the website and the phone number I’m ringing gives automated responses with the same questions but does not give me the opportunity to speak to anyone? The ‘bot’ was no help either 😡
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Sam Watson
(@Sam_Watson74) reported
@virginmedia Broadband, TV and phone down since 4th. Problems for a few days before that. Website says no issues in my area but call centre confirms there is an issue in the area. Was told it would be fixed by 7th. Now told 10am 9th. Please confirm we will be compensated.