Virgin Media Outage Report in Treharris, Merthyr Tydfil County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Treharris, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Treharris and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Treharris, Merthyr Tydfil County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Tonypandy, Caerphilly, Pontypridd, Cwmbran, Hengoed, Bargoed and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Porth |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Tonypandy |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Treharris, Wales
Latest outage, problems and issue reports in Treharris and nearby locations:
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Alison Weaving
(@ACheeke) reported
from
Merthyr Tydfil, Wales
@virginmedia network down again this is the third day. Sort it out virgin
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Alison Weaving
(@ACheeke) reported
from
Merthyr Tydfil, Wales
@virginmedia The network is down between 11 and 4 30 for the past 3 days between them times I am unable to dial out
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B E L L E
(@tat2belle86) reported
from
Cardiff, Wales
@virginmedia HELP! our WiFi is awful 😫
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Saggers
(@MatthewSaggers) reported
from
Harlow, England
@virginmedia 150 all departments are shut, my virgin media app keeps having a 500 error code. How do we contact some to move an appointment due to family emergency. Shame for a communication company users can't communicate with you.
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TheCornflake
(@TheCornflake) reported
Check your account if you use @virginmedia as they lost 2 of a friends payments and now threatening to cut them off despite proof provided. Another reason I'd never use them #virginmedia #worstcustomerservice
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Politically Homeless #ShockDoctrine #NHSPay15
(@respeak_uk) reported
Twitter playing right into GB N*ws hands No publicity is bad publicity and the BBC is finishing off their reporting of the ads being pulled like this: "GB News is available on Freeview channel 236 as well as other platforms including Sky, Virgin Media and Freesat." #Ikea
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🌑celtic roots
(@rockchickmummy) reported
@virginmedia so why wouldn’t your customer services respond to me in writing, and get angry when I asked as such, and say I refused to engage?
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Richard Ferris
(@shizoor) reported
@virginmedia Random question. Is it possible to have more than one IP address on a residential cable account, I know it's possible on business. If not, no problems, I don't 100% need it, I just want to know if it's possible.
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Paul Hayhurst
(@paulhayhurst73) reported
@adswebbo @virginmedia It is bad around Earlsheaton. I see it all the time when I'm out with the dog. The contractors had to come back and tidy up the **** job they did in our close
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Lou
(@LouiseCarr03) reported
@virginmedia can someone pls help. Unable to sign in to my account as username not recognised so try register and says username in use??
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Mol
(@MollyHarringto3) reported
I can’t remember the last time I used my wifi at home because it’s honestly the most rubbish network we have been with!! @virginmedia sort it out please
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Una Bawn 💙
(@unabawn) reported
@virginmedia Is this some sort of joke to you? It's not to me, why the radio silence? Why not ask how you can help me? Are you going to help me?
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David Hassell, 3.5% 🇪🇺🇬🇧 #fbcoalition2024
(@dlhmarketing) reported
Just to inform you @virginmedia that I will not support a brand that funds hate via a certain news channel. I will be moving my substantial monthly payment to another supplier even if it costs more money. #StopFundingHate