Virgin Media Outage Report in Taff's Well, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Taff's Well, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Taff's Well and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Taff's Well, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Penarth, Newport, Pontypridd, Cwmbran, Barry and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Penarth |
||
| Caerphilly |
Internet | |
| Newport |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Taff's Well, Wales
Latest outage, problems and issue reports in Taff's Well and nearby locations:
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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Siôn Edwards 🏴🇪🇺
(@Sionedwards) reported
from
Cardiff, Wales
....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????
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Sarah Hills
(@ILSdiva) reported
from
Penarth, Wales
@virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?
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Mr Bowe - Abbeywood CS
(@ABoweACS) reported
from
Newport, Wales
@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
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Phillip Nifield
(@NifieldPhillip) reported
from
Cardiff, Wales
@virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neal
(@nealio82) reported
I really don't want to wait 28 days for you to look at my complaint and send me a working box, @virginmedia :P If I only have half the number of working boxes, do I get a 50% reduction on my bill for the length of time it's been broken for?
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ANGELA MARTINEZ ACAC
(@AMACACIO) reported
@virginmedia Yes, I did engage in the chat, then I was given an email address, after several emails with your Digital Customer Care team (Natalie) I was told they could not help as AUntie doesn't have passwords so we were asked to send a letter signed by her with all her details, (1/2)
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Alex Williams
(@Belasaz_) reported
@virginmedia I've already done this and it says there is nothing affecting the area but when I run the test on my net it says there are issues.
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Bearded Investor
(@Bearded_Invest) reported
@virginmedia why is your Chat function so useless on your website? The agent keeps repeating what I've already said OR giving me completely different information than what I've requested (like he/she has forgotten the conversation or confused which customer they're talking to)
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Karen Gordon
(@KarenGo07574901) reported
@virginmedia Tried this already for 1 hour and 6 mins online last Thursday and was given a number which then referred us to the 789 which is totally useless my mothers Conor was changed on 22/01/21 she doesn’t want this and trying to get someone who can help is impossible
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ANGELA MARTINEZ ACAC
(@AMACACIO) reported
@virginmedia Yes, I did engage in the chat, then I was given an email address, after severla emails with your Digital Customer Care team (Natalie) I was told they could not help as AUntie doesn't have passwords so we were asked to send a letter signed by her with all her details, (1/2)
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Alex Williams
(@Belasaz_) reported
@virginmedia Its the one on your site that it recommends if there are no issues in the area and yeah all device in the house
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D Golomehova
(@DGolomehova) reported
@virginmedia We’ve done everything we need to do. So how can we fix the issue now? Because you guys are doing everything but sending someone over to fix the wifi.
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Richard Mitchell
(@mrrichmuk) reported
Wow, just WOW @virginmedia, how should we start this one? Your customer service is atrocious, 4 promised call backs in a month not received, attempted overcharging on my bill, intermittent broadband, terrible and misleading technical support, zero complaint resolution. Furious!
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Jessica
(@poetoftruth88) reported
@virginmedia By email in the end as I hadn’t been bounced from department to department with no one knowing who they should put me through too. No one could even take a complaint