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Virgin Media

Virgin Media Outage Report in Taff's Well, Rhondda Cynon Taf, Wales

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Taff's Well, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Taff's Well, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Taff's Well, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cwmbran, Cardiff, Porth, Blackwood, Pontypridd, Treharris, Caerphilly, Barry, Treorchy, Ferndale, Pontyclun, and Mountain Ash.

CityProblem TypeReport Time
Newport Internet 6 hours ago
Newport Internet 1 day ago
Cwmbran Internet 1 day ago
Cardiff TV 2 days ago
Cardiff Internet 2 days ago
Newport Internet 3 days ago

Community Discussion

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Virgin Media Issues Reports Near Taff's Well, Wales

Latest outage, problems and issue reports in Taff's Well and nearby locations:

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer

  • NifieldPhillip
    Phillip Nifield (@NifieldPhillip) reported from Cardiff, Wales

    @virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?

  • sioden
    Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    @virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?

  • cherylockerby
    cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?

  • ABoweACS
    Mr Bowe - Abbeywood CS (@ABoweACS) reported from Newport, Wales

    @virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?

  • pauldignam
    Paul Dignam (@pauldignam) reported from Pontypridd, Wales

    @AdamLee2011 Same not working for me either @virginmedia

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.

  • simmo_phillips
    Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!

  • djleekee
    Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.

  • Sionedwards
    Siôn Edwards 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@Sionedwards) reported from Cardiff, Wales

    ....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?

  • WildthingJ74
    Johnathan Williams (@WildthingJ74) reported from Cardiff, Wales

    @emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need

  • tibbo133no
    David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?

  • andyedwards34
    andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lewbatross
    Lew (@Lewbatross) reported

    @Ofcom How do I file a complaint against @virginmedia

  • Massive_Nights
    Marke (@Massive_Nights) reported

    @xcaseybelcherx @virginmedia My Virgin Media is down, TV + broadband, but weirdly my Giffgaff 4g is mostly down too, comes and goes and is VERY slow. In North Belfast.

  • itsjamielike
    Jamie. (@itsjamielike) reported

    @virginmedia Can you confirm that Virgin customers are moving from the Vodafone network and getting transferred to o2? Is there a timeline for this? O2’s data network is awful.

  • _Clean_Nuclear
    Nuclear (@_Clean_Nuclear) reported

    @virginmedia What is the point. Virgin NEVER calls back when promising to resolve an issue. I'm not kidding. Sadly I'm still a customer. Multiple HOURS with your call centres to resolve a simple issue. None of the people manning the phones are empowered to solve problems not on preset lists.

  • LunchboxLogicYT
    LunchboxLogic (@LunchboxLogicYT) reported

    Okay.. 4:05am and my internet randomly goes off, @virginmedia wtf you doing?

  • Iceman4489
    iceland (@Iceman4489) reported

    @MarkEstero75 @virginmedia Sorry about that why not message GHOSTTECHIEE ON INSTAGRAM for help My friend had same issues but the help recover all passwords they’re highly recommended

  • yoksnod
    Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported

    @paulmc_96 @virginmedia Wasn't aware of this, but somehow doesn't surprise me. They spend so much time doing "maintenance" for so-called "improvements" ..I never see any improvement when they are done. Sick of it. Thanks for enlightening me though.

  • yoksnod
    Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported

    If I had £1 for every time my bloody wifi broadband died today (most days) ..3 guesses? Yep @virginmedia again. Most unreliable network 2022. #sofedup Right now it's down. Went off 10mins ago. Thanks 👏 Maybe I should stop paying my bill for every day I lose connection.

  • iulivv
    Adochitei Iulia (@iulivv) reported

    @virginmedia I’ve sent you a complaint 3 times and in 2 we no reply from you. Your customer service brought me to the point of an emotional breakdown, the broadband signal you provide is poor and yet you charge me for something I don’t have and never used!I dispute the 47£ charge

  • RetroArcadeMan
    ArcadeMan 🇺🇦 (@RetroArcadeMan) reported

    @mdf200 @NelsonBawheid @virginmedia Virgin converted mine in July but I never saw a reduction in price