Virgin Media Outage Report in Taff's Well, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Taff's Well, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Taff's Well and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Taff's Well, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Rhoose, Newport, Barry, Pontypridd, Tonypandy, Mountain Ash, Penarth, Cwmbran, Pontypool and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Rhoose |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Taff's Well, Wales
Latest outage, problems and issue reports in Taff's Well and nearby locations:
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
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apollo barcelon
(@apollobarc) reported
from
Cardiff, Wales
@virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone
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Jade
(@jade_steer) reported
from
Cardiff, Wales
never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)
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Dumbo
(@Dumbo7713) reported
from
Cardiff, Wales
@garycymro @virginmedia Try TB home hub I'm with virgin there shit
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Charliesays
(@sb208) reported
from
Cardiff, Wales
OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
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OrdinaryGirl
(@OrdinryGirl1987) reported
from
Cardiff, Wales
@virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
I s2g, Virgin Media’s boosters are SO awful
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Ian Davies 🏴 🇪🇺 🏳️🌈 #IDIC 🖖🏻
(@IDLLAP) reported
from
Cwmbran Central, Wales
@virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.
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Mart Verallo John
(@IAmMartJohn) reported
from
Cardiff, Wales
I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
@virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)
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Anthony Malfatti
(@tonyboyXV) reported
from
Barry, Wales
@AllyMcG4 @virginmedia That’s terrible
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
@emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chris willmore
(@chriswillmore) reported
@virginmedia They say they can’t help unless she has died or gone into@hospital. So happy Christmas from a 95 year old without tv over Christmas
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Lucy O'Donnell
(@LucyODonnellx) reported
@virginmedia down and when called they say it’s not their fault and can’t get out till New Year’s Eve. Although 247 other people on Facebook are experiencing the same. Nice one virgin- 2 kids over Xmas no internet or tv. *****
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Cheryl Taylor
(@thewr0ngchild) reported
@virginmedia @virginhelp Unfortunately this pre booked appointment that was forced onto me yesterday has prevented me accessing your customer services to find out if it is needed or not. Therefore, I cannot guarantee being at home. I am sorry.
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Gold eGamer
(@Gold_eGamer) reported
@virginmedia No WiFi from Home Hub 5 since 1am. Seems to be an overall issue in Thanet. Any idea when it'll be back up?
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Pepetideo
(@pepetideo) reported
@virginmedia in less than 1 week you destroyed your reputation to anyone living in Didcot. After an outage of a full day 2 days ago we have another today that you say won't be fixed until 4pm Unacceptable service.
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HadleighB
(@hadders4510) reported
@virginmedia Usual unplug and reboot protocols. Our service is continually unstable but now there's apparently an outage issue in the area.
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Corwin Wright
(@CorwinWright) reported
@virginmedia Hi - our cable has been down most of the day for three days this week in OX11 7, coming on for only a few hours in the evening. Do you know what the problem is? Makes it impossible to use!
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Gman
(@kentspcinvader) reported
@S32T @virginmedia Nothing in CT8....Been told they started working on it at 8:25.... estimated fix at lunchtime 🙏🏼
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Brick Rockson #FBPE
(@BrickRockson) reported
Also your service status checker is down? First day of my Christmas holiday, all Christmas lights on inaccessible smart plugs and a long session of hardcore internet gaming top of my to-do list... and @virginmedia breaks my internet!?
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Anna
(@AnnaDellow) reported
@virginmedia our broadband has been down since last night! We can connect but says we have no Internet and the box has a green blinking light. How long til this can be fixed?