Virgin Media Outage Report in Cwmbran, Torfaen County Borough, Wales
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The latest reports from users having issues in Cwmbran come from postal codes NP44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cwmbran, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Ynysddu, Caerphilly, Newport, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Ynysddu |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cwmbran, Wales
Latest outage, problems and issue reports in Cwmbran and nearby locations:
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia It's not intermittent, it's completely down in CF23.
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rose allen
(@roseall87907765) reported
from
Cathays, Wales
@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓
(@AlMaManshp) reported
from
Beechwood, Wales
@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
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Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jatt Soprano
(@JattSoprano) reported
@virginmedia your services have been down for over 15 hours now I’m south Buckinghamshire, when you going to restore them? Terrible!
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Gary 52 💙
(@Garymiller69Gm) reported
@virginmedia That's your game, you turn our speed down, so we have to buy pods to get a signal we should be receiving anyway, we pay for 100mbps, we aren't getting that, now you want us to pay for something else, to get a speed we should be getting anyway.
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Jazz K
(@iamjazzk) reported
@virginmedia Estimated fix now 10:00 19/12/21.. THATS 38 HOURS! Unacceptable! I have no phone or internet and my 4G signal is very weak, how am I supposed to be contactable in an emergency?!
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Daniel Toma
(@DanToma85) reported
@virginmedia I haven't no. Why would I have to do that?! Jesus you put a lot of work on the customer. No one has ever told me I needed to do that.
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Andy McIntosh
(@Toshula) reported
@virginmedia It has now changed to 17.20 can you tell me what the issue is? Can you guarantee it will be fixed as I have friends driving for 2 hours for another streaming event.
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Andy McIntosh
(@Toshula) reported
@virginmedia NG24 2JG it is a pity your partners at O2 can't provide a decent 4g signal either
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Winston Smith
(@ayagogo07) reported
@virginmedia There’s just no internet. No connection for the past 3 hours. Called up and was told complex issues in my area but then the service updates do not show any issues in the area
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Stuart Baron
(@Stuart__Baron) reported
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009527160. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 19/12/2021 10:00:00. The Virgin Media Team. sad time
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Henry P⌬well-Davies
(@hpowelldavies) reported
from
Glasgow, Scotland
Waiting on @YodelOnline to deliver our Virgin Media QuickStart kit, tried to DM them and had no response. Absolutely terrible service, can’t even speak to someone on the phone!
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James Travis
(@DotsAndLoopsMcr) reported
@virginmedia A disconnection fee should NEVER cost more than the contract.