Virgin Media Outage Report in Cwmbran, Torfaen County Borough, Wales
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The latest reports from users having issues in Cwmbran come from postal codes NP44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Cwmbran, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Blackwood, Cwmbran, Caerphilly and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Cardiff |
||
| Cardiff |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Cwmbran, Wales
Latest outage, problems and issue reports in Cwmbran and nearby locations:
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MUHAMMAD YOUSAF
(@MUHAMMAD7545700) reported
@virginmedia please need to cancel contract no one ans phone hold for 1 hour
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Veratoe
(@Veratoe1) reported
@virginmedia My plan was to cancel so that I only had this bill to pay, which is why I chose to do it by phone, but even if I write a letter they'll now expect me to pay when I shouldn't have to since a fault on their end has prevented me from cancelling.
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Nick Else
(@ThatNickElse) reported
@virginmedia This is awful! I've tried ringing 10 times since Friday and can't get through to someone. I'm looking at cancelling and this just making my decision easier, been with you for over 15 years, this is a joke. What is going on?
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Mxttias
(@mxttias_) reported
@virginmedia All of the above, depending on if you can adhere to the terms agreed in my contract. I agreed to this contract on the basis of zero price hikes. I was told if there was a price hike I could simply email. If you refuse to remove the price hike, cancel my contract.
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✌Tonicha✌
(@Tonichaxxx) reported
@virginmedia I have been trying to call for 4 hours now. I am trying to cancel my contract but cannot get through. I do not want any offers or discounts I just need to cancel my account.can someone contact me urgently?
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Raman
(@Raman52159807) reported
@virginmedia are the worst possible internet provider. imagine not having internet for a month because they didn't finish doing the installation and then you get delayed by another month for the same reason. no temporary dongle either - i have to pay for it they said.
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Mikhail T
(@mjtfreeze) reported
@virginmedia so trash. So trash. Not a single cable was laid. @EE provides my broadband. But Virgin taking 2 months worth of payment for a service they never gave or installed. Is this not fraud @Barclays ?
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Stuart Wharton
(@whartonsj) reported
@virginmedia Keep you posted, why!? Do you have a customer satisfaction survey I could complete for you!?
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Joshua Gilroy
(@JoshuaGilroy5) reported
@virginmedia Cancelled our talk talk service based on Jan 29 install and go live. @TalkTalk were unable to extend our end date once your internal install technician informed us of the issue.
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Customer Service
(@vmbusinesshelp) reported
@P00chie666 @virginmedia Hi Iain, I am sorry to hear that, can you please send us a DM @vmbusinesshelp with the details of the issue so that we can have a look into this for you. many thanks