Virgin Media Outage Report in Cwmbran, Torfaen County Borough, Wales
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The latest reports from users having issues in Cwmbran come from postal codes NP44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cwmbran, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Cwmbran, Ynysddu and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Newport |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cwmbran, Wales
Latest outage, problems and issue reports in Cwmbran and nearby locations:
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Clarke
(@NeilClarke1975) reported
@virginmedia And now they have put me through to customer relations not disconnect!!! Aaaagh!!! @skytv @Vodafone pls tell me you offer better
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G 🇨🇾💙 💜
(@Georgieporgy69) reported
@virginmedia I still wish to cancel my contact
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Dez Parker
(@dez_parker6) reported
@virginmedia Hi. I’ve just done that. The box has rebooted again and now seems to be working. Thanks for your help
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DPScotInd 😁🏴
(@DavidWPirie) reported
@virginmedia No issue in area but there is an issue showing up with connection. This has been going on since installing virgin media. Have never had any issues with broadband connection before, however with VM it's daily
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Neil Clarke
(@NeilClarke1975) reported
@virginmedia There is now no one there. Your latest person just put me through to a dead WhatsApp line. This is scary. The fact you have not tried to contact me yourself shows the lack of customer interest. I
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Neil Clarke
(@NeilClarke1975) reported
@virginmedia You don't need to!! Your customer team does. You need to pass this on so it is investigated internally. It is off the scale appalling. You will lose thousands of customers from this. I would be one but you are ignoring me on WhatsApp!!!
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Sheen
(@GoldenandSheen) reported
@virginmedia This has happened several time this year alone. I spend hours communicating with Virgin and pay an extortionate amount for a service I don't receive. I would like to escalate this as a complaint now. I've had enough and I want my money back. Its terrible.
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G 🇨🇾💙 💜
(@Georgieporgy69) reported
@virginmedia Poor stability and it was down yet again this morning
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Bang Bang, I’m a taxi driver.
(@lady_manor) reported
@virginmedia It says the discount runs out in September. It’s gone from 37 a month to £40.25 and I’m not prepared to pay that for broadband. Can I cancel?
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Neil Clarke
(@NeilClarke1975) reported
@virginmedia Your site does not direct people to phone. You would assume the chat would be quick. Renewing a contract with a known package should take 5 minutes. And you don't need a WhatsApp agent to call, you need an option to say if customer wants to call... just make it better!