Virgin Media

Virgin Media Outage Report in Cwmbran, Torfaen County Borough, Wales

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The latest reports from users having issues in Cwmbran come from postal codes NP44.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cwmbran, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cwmbran, Torfaen County Borough, Wales 09/28/2025 21:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cwmbran, Torfaen County Borough, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Hengoed and Bargoed.

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City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cwmbran, Wales

Latest outage, problems and issue reports in Cwmbran and nearby locations:

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia is there anybody in your customer services department today?

  • catrin_davies1 catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia Had issues this morning, but seem ok now.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • H7WEJ Jason Howe (@H7WEJ) reported from Caerphilly, Wales

    Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ketthiru Ket Thiru (@Ketthiru) reported

    @virginmedia Thanks that’s where my problem started, I was on the phone for an hour yesterday then got cut off. Is there another route through.

  • Jojocurlytop Jo Ratcliffe (@Jojocurlytop) reported

    @virginmedia Spent last 1.5 hours texting only to be told according to their tests we have no fault and put in another queue- Held on for 50 mins on phone then got cutoff- please advise how to cancel contract as I’m unable to get through any which way !

  • knitting_tsuki Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.

  • smoon_lee Simon Lee (@smoon_lee) reported

    @vmbusinesshelp @vmbusiness Yeah, doesn't work replying 4 days later virgin... #SlowService 🤨

  • LeoInvestorUK Leo (@LeoInvestorUK) reported

    @virginmedia My internet is failed twice in a week now. Automated service claims this is planned maintenance - do you have a policy of cutting people without notice or is this a lie?

  • liabilityatbest Ellie Morgan (@liabilityatbest) reported

    @virginmedia we haven't had wifi for 3 1/2 weeks- i have been trying to get a technician appointment as we have a broken cable, but i can never get through to you, and when i do the line cuts me off.

  • JamesHall_MUFC James Hall (@JamesHall_MUFC) reported

    @blueburritto @virginmedia I know mate absolutely mental. Was bad enough paying £104

  • Hungryrumbles Bad Kebab (@Hungryrumbles) reported

    @virginmedia Yes and have run diagnostics on account and tried the online tips. Also happened to see Virginmedia technician working nearby. He said he was working on a similar problem affecting 3 houses on the adjacent street. He said I would need to call to log issue. Still holding on call

  • quda_kwashe Dimitrius Demarcus Bartholomew James III (@quda_kwashe) reported

    I got a class in 2 minutes and you mans wifi ain’t working wth @virginmedia fix up man

  • Hungryrumbles Bad Kebab (@Hungryrumbles) reported

    @virginmedia No known fault currently listed on service status page