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Virgin Media

Virgin Media Outage Report in Cwmbran, Torfaen County Borough, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cwmbran come from postal codes NP44 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Cwmbran, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Cwmbran, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cwmbran, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Newport Internet 19 hours ago
Cwmbran Internet 3 days ago
Newport Internet 4 days ago
Newport Total Blackout 6 days ago
Newport Internet 8 days ago
Newport Internet 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cwmbran, Wales

Latest outage, problems and issue reports in Cwmbran and nearby locations:

  • mantha_1976
    Sam Sims (@mantha_1976) reported from Newport, Wales

    Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

  • theasthinkings
    Thea (@theasthinkings) reported from Abergavenny, Wales

    @virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.

  • 3EyedTiger
    π“π‘πž π“π’π πžπ« (@3EyedTiger) reported from Caerphilly, Wales

    @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

  • welsh_stu
    🏴󠁧󠁒󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁒󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @virginmedia do you have issues in CF83 ? Our business broadband is down again.

  • cymboi
    MH πŸ΄σ §σ ’σ ·σ ¬σ ³σ ΏπŸ³οΈβ€πŸŒˆπŸ‡ͺπŸ‡Ί #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

  • cymboi
    MH πŸ΄σ §σ ’σ ·σ ¬σ ³σ ΏπŸ³οΈβ€πŸŒˆπŸ‡ͺπŸ‡Ί #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @Dionne96310374 We weren’t offered that when ours went down

  • StadiaMap
    stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales

    @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

  • peterrobey
    Peter Robey (@peterrobey) reported from Risca, Wales

    @playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!

  • ElUnicoblog
    El Unico (@ElUnicoblog) reported from Liswerry, Wales

    @virginmedia Awful service, trying to charge me four times my bil!!!!!!

  • mantha_1976
    Sam Sims (@mantha_1976) reported from Newport, Wales

    hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

  • SewScandalous
    Katieeeeeeeeeeeee πŸ‘» (@SewScandalous) reported from Newport, Wales

    Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to πŸ™„ Absolute rubbish.

  • cymboi
    MH πŸ΄σ §σ ’σ ·σ ¬σ ³σ ΏπŸ³οΈβ€πŸŒˆπŸ‡ͺπŸ‡Ί #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

  • SewScandalous
    Katieeeeeeeeeeeee πŸ‘» (@SewScandalous) reported from Newport, Wales

    @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! πŸ™„

  • SewScandalous
    Katieeeeeeeeeeeee πŸ‘» (@SewScandalous) reported from Newport, Wales

    Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here πŸ™„ @virginmedia

  • clareasimpson
    Clare Simpson (@clareasimpson) reported from Caerphilly, Wales

    @virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?

  • KHoulgrave
    πŸ¦‹ Karen πŸ¦‹ (@KHoulgrave) reported from Newport, Wales

    @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

  • cymboi
    MH πŸ΄σ §σ ’σ ·σ ¬σ ³σ ΏπŸ³οΈβ€πŸŒˆπŸ‡ͺπŸ‡Ί #yescymru (@cymboi) reported from Newport, Wales

    @virginmedia @O2 Why is your Hotspot so poor? Never connects!

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

  • MsWhippet1
    Trudi Foster (@MsWhippet1) reported from St. Julians, Wales

    @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged Β£25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andygilday
    andrew gilday (@andygilday) reported

    @seanayling My virgin media is broken. πŸ™„

  • Jordzzzh1994
    jordan hagan (@Jordzzzh1994) reported

    @virginmedia how do I get in touch with someone to change my package as when I try and call it’s disconnecting me, I did try and send a tweet yesterday but got ignored can you help??

  • LewisK08
    Lewis (@LewisK08) reported

    @Matty89_ @virginmedia virgin media are such a shambles so bad

  • MadgeDresser
    Madge Dresser (@MadgeDresser) reported

    @virginmedia @VMSolutions_ my broadband not working for the umpteenth time in the last two months- getting locked out as it doesn’t recognise my password and the website doesn’t help either I’m old and in despair Is this what I’m paying for?

  • KenMatiku
    ken matiku (@KenMatiku) reported

    @LivMartinii @virginmedia Internet has been down since last night.... what’s happening?

  • shutupyasprout
    I eat dog (@shutupyasprout) reported

    @virginmedia your services seem to be down can you please fix this

  • ellie_harries
    Ellie Harries (@ellie_harries) reported

    @virginmedia Wifi not working, and when it does it only connects to one device. We've bought an extender and that's not even helping. It's becoming beyond a joke now! Have used all of my mobile data to try and work from home

  • turnavic
    adam turner (@turnavic) reported

    @virginmedia I am stranded abroad. My contract has expired but I have no way of contacting Virgin Media to cancel my contract.. I have wasted money I don't have on 4 occasions phoning them. They don't reply to me on twitter or via email. What can I do?

  • hotbyd
    Gracie Mae (@hotbyd) reported

    @virginmedia Someone got back to us today. We are due to move over to Virgin Media tomorrow but they have not installed any cables yet. Hopefully our service with Sky won’t be cut off tomorrow.

  • Deg369369
    Dean (@Deg369369) reported

    @virginmedia useless company. *8th Dec install *10th Dec fault *11th Dec report *17th Dec ask to leave * Jan still asking to leave * 30th Jan contract ended with nothing to pay for no service and a new one just internet started * 5th Feb cut off cos of none payment from 8th