Virgin Media Outage Report in Caerphilly, Wales
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Penarth, Barry, Cardiff, Cwmbran, Caerphilly, Newport, Pontypridd, Tonypandy, Mountain Ash and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Penarth |
Wi-fi | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Barry |
Total Blackout | |
| Barry |
TV | |
| Cwmbran |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Nathan Spackman
(@nathanspackman) reported
from
Barry, Wales
@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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szalwiarz
(@szalwiarz) reported
@dogheadsurigeri posted using my slow temporary portable wifi modem since @virginmedia still hasn't managed to install a broadband at my flat since July last year.
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Michael Flatley
(@lordofthedarts1) reported
@virginmedia I called earlier today. I want to ensure my complaint is in my words and picks up all the key points
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Josh
(@j0shwaterfield) reported
@virginmedia hey we bought a wifi package/box with you last week. was meant to be delivered tuesday. it’s not arrived and now it’s saying my email/account isn’t recognised and no tracking link to be found either. we’re without wifi for ages now so help 🥲
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Joey
(@Joewilkins14) reported
@virginmedia Yes all services are down as you have disconnected them, I need this resolved today.
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Alexandra Goddard 🇬🇧😈🐰
(@BLUESKY20) reported
@DogAteMyThesis @virginmedia now been waiting 55 minutes. Had someone answer who has put me back in the queue. His soft skills were non-existent. I have been in customer service 37 years. i despair.
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Paul Grundy
(@BrainTumourSurg) reported
@virginmedia Strangely following my calls today, suddenly it’s rumoured to be delivered later today! The issue was I was never given a tracking number at all and without that you can’t do anything. Your message on Monday advised it was being delivered Tuesday
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Saz 🧸
(@SazMusicX) reported
@virginmedia I need some help, we are waiting for our virgin broadband box but we had not confirmation it was coming or is ever coming and we've had to emails since the get go. I want to speak to a human but dont have a reference or account number. HELP
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Ailbhe
(@Ailbhee) reported
@virginmedia my box has been flashing green arrows all day. I have turned off a couple of times to reboot but no change. Can you help me please?
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Craig
(@eXonic_) reported
@virginmedia Yes, done all that. Yodel tracking service just says it’s being loaded into a van, no time of delivery or anything. Yodel have been involved in a cyber attack which has limited their ability to deliver.
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……
(@Drcox22222) reported
@virginmedia Hi , I’m getting rather sick of your poor Wi-Fi in my house it has become worse since getting your latest router unacceptable and have 500mb of internet