Virgin Media

Virgin Media Outage Report in Caerphilly, Wales

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The latest reports from users having issues in Caerphilly come from postal codes CF83.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Caerphilly, Wales 09/06/2025 05:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Caerphilly, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Tonypandy, Caerphilly, Pontypridd, Porth, Cwmbran, Barry, Hengoed, Bargoed and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Total Blackout
United KingdomTonypandy Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • SimonLemons47 Simon Evans (@SimonLemons47) reported from Cardiff, Wales

    @peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

  • pontyboi daniel james lewis (@pontyboi) reported from Cardiff, Wales

    @virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.

  • SheilaDuers Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.

  • ThomasMumford Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service

  • pontyboi daniel james lewis (@pontyboi) reported from Cardiff, Wales

    @itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.

  • williams_dai Dai Williams (@williams_dai) reported from Cardiff, Wales

    @virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson

  • gingio Shane (@gingio) reported from Cardiff, Wales

    Another poor show from @virginmedia. They’re going downhill...

  • Lil_Dix1984 kate dixon (@Lil_Dix1984) reported from Victoria, Wales

    @virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.

  • Magadocious82 Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • DeanConway1 Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • GreggC_CC Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported from Newport, Wales

    @jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

  • Carl_E88 This is Carl (@Carl_E88) reported from Cardiff, Wales

    I love how the rain slows my internet down @virginmedia

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 1d06823a819848f Debbie Clarke (@1d06823a819848f) reported

    @virginmedia He asked for the cancellation department, and finally got a seemingly helpful person! The issue was with the actual cable outside, she said she'd give him an email address to contact to pursue compensation, but it's just a link to virgin media's ofcom codes and policies 😞

  • LadyKMary Ladykm (@LadyKMary) reported

    @virginmedia Someone was supposed to attend my house today and they did not show up. Waiting in all day. No point phoning as you never answer. Please can someone contact me relating to this urgently.

  • andyshoestring julie andrusyschyn (@andyshoestring) reported

    @virginmedia good evening...how do I request a new remote please. I think mine is not working as well.

  • Cheskakaa Cheska Watts (@Cheskakaa) reported

    Terrible customer service competition of the week is on! This weeks competitors are @virginmedia and @HaysTravel...🤬

  • ChrisWe85459633 Weszo1 (@ChrisWe85459633) reported

    @virginmedia You  at 17:38, Dec 2: Hi I cancelled my direct debit as have moved banks but I have paid the bill but says my monthly bill is still outstanding when I have paid the bill,please help

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Still with the problem, no answer

  • DreyerMaarten Maarten Dreyer (@DreyerMaarten) reported

    @virginmedia Hi! No, the WiFi signal itself is OK. The Internet simply drops on it. The actual WiFi signal does not go down in this case. I understand 5ghz does not go through walls as well. It's like it is losing its IP lease from the router or something. Thanks!

  • littleamz5 Amy (@littleamz5) reported

    @virginmedia I have not been set up for my vrigin yet and a bill is coming out of my account this is unacceptable! Can u help?

  • samnash23 Sam Nash (@samnash23) reported

    Hi @virginmedia you have the absolute worst customer service I have ever experienced #virginmedia

  • ranjieni2001 ranjieni (@ranjieni2001) reported

    @virginmedia paying your bills on time every month, you never failed to increase the fee every year but your service? Never improved. Hardly have connection and I have to rely on mobile data and pay extra for that! How much more ridiculous this can get! #embarassingclientcalls