Virgin Media Outage Report in Caerphilly, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Caerphilly come from postal codes CF83.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Penarth, Barry, Blackwood, Cwmbran, Caerphilly, Pontypridd and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan
(@Alan94192460) reported
@virginmedia Hi can’t seem to contact you any other way just had install yesterday but can’t connect Virgin connect app also the light on the hub stays yellow not white please help
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Lee Hannan
(@LeeHannan1) reported
@virginmedia 0345 numbers are premium rate are they not? Given the massive wait times surely they should be contacting me? What is the standard turnaround for a complaint?
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Sam Williams
(@Will_I_Sam_89) reported
@virginmedia to cancel when I thought @Ofcom capped you at £240?? I requested to speak to the manager named CAROL (he) but would not take my call. This is shocking on so many levels and this needs sorting ASAP. @Ofcom can you help at all? Being ripped off in todays climate! Wow
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cate
(@catecumper) reported
@virginmedia We have had issues making calls in and out from our land line, somebody came out yesterday to fix it,it has now gone again. I was on the phone for over 45 mins last Friday to get it sorted, on hold now for 15 mins. Help please
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sneaker52
(@sneaker52) reported
@virginmedia That’s great but I’m paying for a service that doesn’t work. Even the engineer said I need the boys but he couldn’t order them!!
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Ash
(@AshboDev) reported
1Gbps @virginmedia service, 300KB/s on steam, and YouTube is lagging. total DL speed on NIC with Steam, YT and various tabs? 5Mbps... Absolutely shocking...
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Wendy Lloyd
(@wendylloyd) reported
I was warned @virginmedia customer service was bad but this is 😳. 3 months and still the stream box doesn't work. Took nearly a month for CS to call me. Then called every day whilst I was abroad despite telling them the day I was back and now I'm back don't call at all...
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B o b W o o t t o n
(@bobwootton) reported
@virginmedia Every time I call that 0345 number I get a prerecorded message suggesting issues in my area (contradicting ongoing line tests). It doesn’t give an option to connect to a person as you suggest. I can’t call 150 as I’m not with V mobile…
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sneaker52
(@sneaker52) reported
@virginmedia No just heard someone in the background and they hung up! I’m assuming there’s 14 day cooling off period. As currently you’ve installed something that doesn’t work. All I need apparently is the wi-fi pods but can’t get anyone to send. Please escalate as a complaint
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Lee Hannan
(@LeeHannan1) reported
@virginmedia I’ll have to start the merry go round again tomorrow then hopefully someone will actually speak to me this time. Apologies if you have felt like I was having a go at you but the service is less than satisfactory and I feel most people would be upset in my situation