Virgin Media Outage Report in Caerphilly, Wales
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Newport, Cardiff, Pontypridd, Porth, Pontyclun, Mountain Ash, Cwmbran, Ynysddu, Treharris and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Newport |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊
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Lowri mifsud
(@lowri_mifsud) reported
from
Cardiff, Wales
@virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
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Rhys 'Trev' Thomas
(@RhysThomas1991) reported
from
Alway, Wales
@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number
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Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia broadband was down in night. Says it’s fixed but I have no wifi though when I run a test after switching off router I’m told there’s nothing wrong. Postcode is CF631ET
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
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Sam / Ratuse 😈
(@Ratuse_) reported
from
Cardiff, Wales
My internet has been down literally all night what’s going on @virginmedia
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kevin wheeler
(@K_J_Wheeler) reported
from
Cwmbran Central, Wales
Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ScleraContacts.com
(@ScleraContacts) reported
@virginmedia Sites... It's Wix sites for North London using Virgin Media wifi. It doesn't load and gives a DNS_PROBE_FINISHED_NXDOMAIN error. Is it a known issue?
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Rand
(@Raz625772) reported
@virginmedia internet out in SW11 since August 24th. No resolution in sight. Avoid !!!!!!!!! 😡😡😡😡😡😡😡😡😡😡😡
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Markus Viljoen
(@markusvil) reported
@Virginmedia Hello, who can I speak to about massive service disruptions in my area? Look forward to your urgent response. Regards, Markus
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Lyanne Valentine
(@lyannie25) reported
@O2 I’m a virgin media broadband customer and have access to O2 priority moments yet when I try to claim one it takes me to O2 log in and can’t Get past that I’m logged in/have access due to the virgin media connection.
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jo m b
(@joanreece) reported
@virginmedia It's never happened before. I've no idea what box we have sorry.
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Gregg Hall
(@gregg_hall) reported
@virginmedia dad just got off the phone and apparently the 21st October (pretty much 2 weeks) until you can repair your shoddy work, this is unacceptable!! not only that but during the call you offered no refund or discount off the next bill! we shouldn't be paying for a service we can't use!
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Pippa Crowther
(@getpipfit) reported
@virginmedia There is no estimated fix time ?
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Emma Churcher-Holt
(@emmalouchu) reported
@virginmedia So what am I paying for? I have no TV at all. Please direct me to the person who can terminate my service.
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BeardedChicken
(@beardedchickenZ) reported
@btsport @virginmedia You have literally cut out the best parts of the night from #ExtremeRules Absoulute joke. I cant watch the event live due to work commitments but this replay the next day is an absolute rip off. @WWE #ExtremeRules
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.