Virgin Media outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Newport, Tonypandy, Blackwood, Caerphilly, Pontypridd, Porth, Treharris, and New Tredegar.

City	Problem Type	Report Time
Cwmbran	TV	7 hours ago
Cwmbran	Internet	10 hours ago
Cardiff	Internet	10 hours ago
Newport	TV	12 hours ago
Cardiff	TV	14 hours ago
Newport	TV	15 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Darren Coomber (@Dazc090861) reported 2 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 5 minutes ago from Cardiff, Wales

  @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

• 
  Sioned Wyn 💛 (@sioden) reported 8 minutes ago from Cardiff, Wales

  You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 9 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Stuart Ropke (@stuart_chc) reported 11 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  LK (@LaurenKetchley) reported 13 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Brody (@brodyanderson_) reported 15 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Darren Coomber (@Dazc090861) reported 16 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  Ariane (@MissAzzaB) reported 20 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Rob Downer (@NobbyD27) reported 20 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Pauline Lomax (@RedhillsAnnie) reported 21 minutes ago from Cardiff, Wales

  @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

• 
  Pauline Lomax (@RedhillsAnnie) reported 23 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Sam Tempest (@SATempest) reported 23 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Tim Burns (@TimmyGrunt) reported 34 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 37 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 39 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Lee Smith/DJ Leekee (@djleekee) reported 40 minutes ago from Cardiff, Wales

  @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

• 
  Sam Tempest (@SATempest) reported 41 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  stadiamap 🏟️ (@StadiaMap) reported 54 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  MaartenX. (@MaartenSleeckx) reported 56 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul (@Santaxmas) reported 3 minutes ago

  @virginmedia is tv still down?

• 
  Chris (@COOPSthereitis4) reported 4 minutes ago

  @geordiechris48 @virginmedia Yeah I saw that, be ****** if id be paying anything extra. Takes the piss how slow they are to sort stuff too.

• 
  tom (@Magnum_Tom5) reported 6 minutes ago

  @_lliesl_ @ArmchairAdml @globalds Grain They're limited in coverage because they're new, but they have their own lines like Virgin media and don't run on openreach network

• 
  ... (@GrantRfc89) reported 6 minutes ago

  @ArmchairAdml Just give notice or switch to a different provider. I had similar with Virgin media recently and literally had to have my wife try and open a new account at the address before I got a deal comparable to the new customer one.

• 
  Craig hale (@Craighale4) reported 7 minutes ago

  @ArmchairAdml I’ve got a similar situation with @virginmedia where I’m paying £92 for internet and phone line which I’ve never used.

• 
  Luda 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Luda_6550) reported 8 minutes ago

  @virginmedia I am in desperate need of help, my tv isn’t working properly, the phone line I been given tells me it’s not available. Once I got through giving it my account number it doesn’t recognise my account number. It’s turning into nightmare. Can you help

• 
  Richard Davies (@RichardDavies20) reported 9 minutes ago

  @darreng3007 @virginmedia Having the same issue called 150 said that there is an ongoing issue, cant find out when it might be back up and running

• 
  💜🐝 (@cmairsy) reported 13 minutes ago

  10+ years as @virginmedia customer and bill increase of £100 a month!! Live webchat initiated and absolutely not bothered so cancellation in progress!! Anyone know any good broadband/TV suppliers?

• 
  🌱 Jilliano (@boopbetty1000) reported 15 minutes ago

  @ShineBrightJill @virginmedia Virgin have problems nationwide today apparently.

• 
  Briefcase Michael (@BriefcaseMike) reported 17 minutes ago

  @virginmedia Many hours now with no TV on any channel. Unacceptable when your service is so expensive.