Virgin Media outages and service status in Caerphilly, Wales
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Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Caerphilly, including 3 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Aug 2, 9:34 PM GMT+1.
- Internet (37%)
- Total Blackout (35%)
- Wi-fi (19%)
- E-mail (5%)
- TV (5%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Blackwood, Newport, and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran
|
Internet | 16 hours ago |
|
Cardiff
|
Internet | 19 hours ago |
|
Cardiff
|
Internet | 21 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Blackwood
|
Wi-fi | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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ππ‘π ππ’π ππ« (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Paul π΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@paulo1927) reported from Cardiff, Wales@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, Iβve rang 5 times since to check as heard nothing- each time was told βwithin 48hrsβ. Move out next Friday, what am I supposed to do????
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Nathan Rhys George (@orangethunder_) reported from Cardiff, WalesI feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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AMπ¬π§π΄σ §σ ’σ ·σ ¬σ ³σ ΏπΎπββ¬ππβπ¦Ίππ (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Sam Sims (@mantha_1976) reported from Newport, WalesInternet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia Iβve called 08454541111 several times and canβt get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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rose allen (@roseall87907765) reported from Cathays, Wales@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldnβt do anything at all until I paid the bill.
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Katieeeeeeeeeeeee π» (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here π @virginmedia
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, WalesHi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying Β£40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Tee (@Nokkapie) reported@virginmedia Oh ive just had a chat with your customer services and they were not just useless but they lied! Claiming my bill increase was a contractual price rise which is utter nonsense seeing my actual pre contract I AGREED to has the price rises April 2027!
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Have it (@madforit00) reported@virginmedia Had very good service for many years , however Iβm due a refund which has taken over 6 weeks, many phone calls , They have lost 2 cheques in the post , been told refund been processed 3 times 3 weeks ago, And still nothing , with sky now great
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Darren Danks (@thedazdanks) reported@virginmedia Iβm sure Iβm not the only one who doesnβt have their phone next to their hub. What if an elderly customer has phone and hub in separate rooms but need the phone as part of their care and wellbeing. Would your advice still be to just move one of them?
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David Howard (@Geordie_Radgie) reported@MoneySavingExp I'm in favour of more control (virgin media constantly stiffing me...), but define "inflation". You also need to factor in how the costs - for the specific business and product - are increasing. It would help if govt. didn't keep finding new ways of driving costs up, also.
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Jo (@joannetpjo) reported@virginmedia @lovelylisaj You are the worst company virgin media!
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rhi (@travichughes) reported@j_ball13 @virginmedia when my mum died she was the primary account holder of our t3sc0 mobile family plan. instead of letting us switch our dad to the named person on the account, they cut our contracts off and left us with no working signal at all. absolute rubbish, i think they even put a block on
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Jags Arthurson (@JagsArthurson) reported@virginmedia You would love to help me, but you can't. Your response will be, "I'm afraid I can only apologise, sir, but that's the way it is. Take it or leave it."
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β πππππππ π½πππ ππππππππ β (@Polythane) reported@VeltisLeEvil @Thatisdiffi You wait, I guess. But with Virgin Media, my internet very rarely goes down, and if it does, I can just go outside and do something else, like go watch some movies. It's never usually out for more than 3 hours
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Will (@willmgreenhalgh) reported@virginmedia is down So forced to use data but @O2 is so slow and bad it struggles to connect to anything and the o2 network app says phone masts aren't working Great service all round, not, what's the point of doubling my data if I can't connect to anything
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Philly (@Cath_Philly) reported@virginmedia Outage in the B91 Zero updates. Out now for 20 hours with a comp time for repairs 29/10 at 16:07 (love the precision). Heart-monitor at the property - reported by phone yesterday - and office hours lost. Comment please.