Virgin Media Outage Report in Caerphilly, Wales
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Ynysddu, Caerphilly, Newport, Cwmbran, Treharris, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontypridd |
Wi-fi | |
| Ynysddu |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia is there anybody in your customer services department today?
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia
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Sarah Hills
(@ILSdiva) reported
from
Penarth, Wales
@virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard S
(@engineer59a) reported
@virginmedia So your customer services really don’t want long term customers then? Took chance to upgrade my Virgin account with Intelligent WiFi at upgrade price of £5/month and included with my current deal at £43/18 months
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Tim Jones
(@BeTheChurchUK) reported
@virginmedia Just spent an hour on hold waiting for you to pick up only to be told that you can’t fix my broadband because you don’t have the right network tools to access my broadband box, I’ve been told to call back in 4 hours. Is this really the case?
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Kev Allison
(@kevinalli) reported
@virginmedia absolute disgraceful the way you treat your customers. I have been passed around several phone agents whilst trying to resolve an issue , no one knows to to fix, no engineers until whenever, systems down.Absolute joke I will be leaving
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Fizzle
(@Fiona440301481) reported
@virginmedia Absolutely disgusted that I had to make multiple calls to find out it is an intermittent outage with Virgin and has been since 6 Feb. Timeline to fix moved from yesterday to 25 Feb. Living with this for almost a month. No ability to get updates online. 1/2
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Abi Misselbrook
(@AbiMisselbrook) reported
@virginmedia joined as a customer on Monday. 2 engineer visits later- it’s Thursday- and still no internet. 3rd engineer coming tomorrow. What is so hard?
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ImmortalBeloved
(@IckiePooh) reported
@virginmedia Constantly too busy & advised to phone back later. Phoned today my bill has gone through the roof, wi-fi is still patchy (ethernet cabled devices fine). Told to phone back on 1st March for better offers and reasons to stay. After nearly 30 years its time to move. Thx for help x
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beck
(@beckfine) reported
@virginmedia I wish for virgin media to help me sort this out and remove all the negative defaults. If I had known I would have paid the day my pak code was utilised. I have recently had cancer treatment and need some help sorting this out.
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Steve Saunders
(@YaSarsaunders) reported
@virginmedia The only way to contact you seems to be via an 0345 number - that rings for an hour and then someone cuts it off! Not good Customer Service to say the least! Has Covid destroyed your Customer Services?
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Kristine Braid
(@KristineBraid) reported
@virginmedia Yes, it’s still down. We’ve called and no issues reported. If CS can’t help, what steps are available?
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Daniel Brett
(@danboy247) reported
@virginmedia Broadband in Lambeth currently playing up and no one seems to want to help.