Virgin Media Outage Report in Caerphilly, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Pontypridd, Tonypandy, Mountain Ash, Penarth, Cwmbran, Pontypool and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
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Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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use this
(@didhe5aythat) reported
@virginmedia Saturday 7 days later, an engineer turns up and says its not his department the install team have not installed the fibre to my property correctly.......FAIL AGAIN,so they will get the install team out on priority between 1-6 ..... guess what?? NO SHOW
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use this
(@didhe5aythat) reported
@virginmedia have you informed the police about your missing engineers and disappearing customer service agents???? I'm still awaiting call backs and for them to turn up after 7 days
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Cine - Just Chatting Premiership - Tuesdays
(@itscinegee) reported
Virgin media , your sky sports channel quality is below awful. How you can claim it’s HD is a joke
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Stephanie Rodger
(@_RodgerThat) reported
@virginmedia Not a problem. Enjoy your Wi-Fi in your gaff this weekend 😭🫣
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Tony Can Eyeballs Sweat Lane
(@IuchiAtesoro) reported
@virginmedia I finally got round to calling somebody about a package upgrade and apparently the Volt Ultimate that is £85 is only available to new customers and a 20yr+ customer can only get the same package for for nearly £30 a month more. I am appalled.
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Aimee
(@AimArcher) reported
@virginmedia I have tried booking an engineer, 1 week wait?! It’s STILL not working and I’ve rang 3 times and been told it will be escalated and somebody will call us back, 3 days later no call. Sort it out - such poor service and bad advisors on the phone
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banofi
(@sparkly_sand) reported
@virginmedia is there a way of contacting you regarding a complaint? I spent over two hours on WhatsApp, we resolved one query but I think the assistant did not understand my other query.
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Aimee
(@AimArcher) reported
@virginmedia Not good enough when we’ve had the issue all week and your advisors have told us somebody would call us and have escalated as a complaint and we’ve had no call and no wifi. Shocking that even on here the service is bad, what is going on??? How am I supposed to work from home…
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Amanda Tucker
(@mandaT1983) reported
@virginmedia I made 10 calls & spent 5hrs on the phone to not get anywhere. Just because its sorted now doesn't take away the frustration that was caused. They were rude, they lied to me, called me a liar, unacceptable. Sophie was the only one who cared enough not to mess me about.
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Richard Keenan
(@Mr_Peeks) reported
Interesting that the "thinking of leaving us" option puts me through to someone instantly, but "I've moved house and need to cancel" option I'm still on hold 50 minutes later. @virginmedia do better.