Virgin Media Outage Report in Caerphilly, Wales
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Caerphilly come from postal codes CF83 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Caerphilly, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Ferndale, Pontyclun, and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 5 hours ago |
|
Cardiff
|
Internet | 19 hours ago |
|
Newport
|
Internet | 1 day ago |
|
Cardiff
|
2 days ago | |
|
Cardiff
|
Total Blackout | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
-
Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
-
Emma Giles (@slim3110) reported from Cardiff, Wales@virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls
-
Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales@virginmedia It says there are no known issues with my broadband
-
MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
-
Daniel Williams (@BottleShopDan) reported from Cardiff, Wales@vmbusiness @Forbes I'd just like our service to work ...
-
Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
-
Kieran (@KieranPolls) reported from Cardiff, Wales@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
-
-
Kieran (@KieranPolls) reported from Cardiff, Wales@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
-
Charliesays (@sb208) reported from Cardiff, WalesOMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
-
St.Ives.Great.White (@pops_74) reported from Cardiff, Wales@liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g
-
Charliesays (@sb208) reported from Cardiff, Wales@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
-
Chas D (@Chasmeister) reported from Cardiff, Wales@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
-
Daniel Williams (@BottleShopDan) reported from Cardiff, Wales@virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit
-
Daniel Williams (@BottleShopDan) reported from Cardiff, WalesThanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you
-
Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales@virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.
-
Naomi Haughton (@Nogsynoos) reported from Tonypandy, Wales@virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems
-
Daniel Williams (@BottleShopDan) reported from Cardiff, Wales@virginmedia Still not working... 3 days.. wont hold my breath
-
Kieran (@KieranPolls) reported from Cardiff, WalesNice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....
-
Charliesays (@sb208) reported from Cardiff, Wales@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tas Stokes (@tas8583) reported@virginmedia Sure: Virgin Media Outage Update - ID: F009155937 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
-
Gary Shepherd (@red_shep81) reported@virginmedia why are you non-contactable? I wish to make a complaint to see if you’re actually bothered about fixing my internet before I cancel my contracts. FYI my wife works from home for the Ambulance service so I hope to god your family or friends don’t need an ambulance !!!
-
Franco The Cat (@FrancoThecat) reported@virginmedia We have your broadband. For several days videos on Twitter not playing when using WiFi. Any idea when this will be fixed ? I see several others experiencing the same issue.
-
Alan (@alantucker) reportedSo @virginmedia down again with upto a week to fix. Is there anyone in the #Bournemouth area on the @VodafoneUK Gigafast service? If you are what’s the service like?
-
Catherine Inglis (@cafi_epcc) reported@virginmedia I finally (thought I’d) managed to arrange for one to be delivered after a phone call to the helpline last week - but all we’ve received is a new power supply and a letter that implies that the problem we reported was a faulty power supply - which was never discussed.
-
Merghan (@MerghanVanWinks) reported@virginmedia Is service down in Southside limerick? Rang for 20 mins but line got disconnected before getting to speak to anyone.
-
Claire Jordan (@cjordantrousers) reported@virginmedia intermittent WiFi in LS15 is there a problem?
-
Gibz @ Just Chillin' (@Mega_Gibz) reported@virginmedia There was a suspected fault with the line your customer support rep wanted checked upon the switch but I'm not sure on the specifics of what they seen.
-
Andrew Balfour (@Andyyb33) reported@virginmedia Yes I would do that but the Internet is down altogether and it won't connect at all.. im on 4G at the minute
-
John Waites (@jr_waites) reported@virginmedia WiFi has been down all morning! Reset a number of times and when I phone I get an automated message saying it’ll be be fixed by 4pm - hardly ideal when you’re working from home. Any suggestions?