Virgin Media outages and service status in Penarth, Wales

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Penarth, Wales

The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Cardiff, Newport, Pontyclun, Caerphilly, Pontypridd, and Barry.

City	Problem Type	Report Time
Weston-super-Mare	Internet	20 hours ago
Cardiff	Wi-fi	1 day ago
Cardiff	TV	3 days ago
Cardiff	Internet	4 days ago
Cardiff	Internet	5 days ago
Cardiff	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

• 
  cheryl (@cherylockerby) reported 2 minutes ago from Barry, Wales

  @virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?

• 
  Benjamin Hartrey (@benj8min) reported 4 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 8 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Gareth Jones (@gazthebluebird1) reported 18 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 19 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Ariane (@MissAzzaB) reported 19 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  𝗣S. (@philscully) reported 20 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Sam Tempest (@SATempest) reported 20 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Peter Gillibrand (@GillibrandPeter) reported 22 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Fred Jones (@fredljones_) reported 30 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Joshua Watson (@josh_wats09123) reported 39 minutes ago from Barry, Wales

  @virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia

• 
  Mark (@MarkAnstee2) reported 41 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Pauline Lomax (@RedhillsAnnie) reported 42 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Rob Weaver (@welsh1lad) reported 45 minutes ago from Barry, Wales

  @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 45 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Ed Morris (@edmorrispt) reported 51 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Darren Coomber (@Dazc090861) reported 53 minutes ago from Cardiff, Wales

  @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

• 
  Sam Sims (@mantha_1976) reported 55 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Darren Coomber (@Dazc090861) reported 57 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Darren Coomber (@Dazc090861) reported 59 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ... - ..- 𝚂𝚝𝚞 (@_Alfista) reported 3 minutes ago

  @jen_moxon Their Customer Service, the word ‘service’ doing a lot heavy lifting here, is the worse. They randomly cancelled my DD without notice then bill me for late payment… @virginmedia Nice broadband, sh*t service, will go back to BT at renewal time.

• 
  Andy Golds (@andyg81) reported 8 minutes ago

  @virginmedia yet another broadband fault in de7 area ! Utter joke ….. time to cancel everything and move away after 20 years of being a customer

• 
  TB (@Peerabeee) reported 10 minutes ago

  @Ofcom @virginmedia Update: Form formally submitted to @Ofcom. They have been briefed about your contract breaches and failure to resolve complaint ref C-010626172 regarding internet faults and unfair termination fees. I will escalate to CISAS/Ombudsman next. Resolve this now!

• 
  Bingerz (@Bingerz123) reported 10 minutes ago

  @OliverGMcManus @virginmedia Go on the open reach network my man. Essentially all providers use it except virgin meaning the competition is high for retaining customers. Usually aim for a 24 hour service visit from an open reach engineer. Virgin are the worst BB provider, period.

• 
  Mark Dickson (@4bff1d43443741a) reported 11 minutes ago

  @virginmedia still waiting on email 1.5hrs later. Appalling customer service #joke

• 
  Mad Cyril (@salford_red_ste) reported 14 minutes ago

  @virginmedia It’s ok I think the messages have stopped now the office is closed. One of the worst experiences ever and I won’t use the WhatsApp messaging again as it obviously isn’t fit for purpose

• 
  Sunny Singh (@sunnysenguk) reported 15 minutes ago

  @virginmedia just spent a hour with 2 advisors who have made me feel like disconnection is the best option with VM, I have raised a complaint but I don’t feel confident that it will come to a resolution after my experience. Shame to end my contract after 15 years as a customer 🤬

• 
  PCExpressLUFCX (@PCELUFCXX) reported 16 minutes ago

  @virginmedia Wi-Fi off since this morning and now the tv gone too. Estimated fix time of 11am tomorrow? You’re ******* ****.

• 
  Dave Warrilow (@argyledavros) reported 17 minutes ago

  Massive problems with @virginmedia in #Southend. Broadband hasn't been working properly for over a week. Service checker keeps changing excuse, so you can't book and engineer. Tried calling on hold for half an hour then cut off. Shocking service.

• 
  TB (@Peerabeee) reported 17 minutes ago

  @virginmedia I can't send direct messages right now; I've shared all the information, I don't understand why you keep asking for DMs. Please cancel my contract immediately due to the service you're failing to provide. @Ofcom #VirginMedia #Ofcom #Broadband