Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Barry, Newport, Caerphilly, Weston-super-Mare and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Pontypridd |
Internet | |
| Cardiff |
Total Blackout | |
| Barry |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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Sarah Hills
(@ILSdiva) reported
from
Penarth, Wales
@virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tinks 😁💕🥂
(@jools067) reported
@virginmedia There never was, it always said no fault but when I called from a mobile it said there was an issue so again as a company you can't give the correct information, it's fine, I'll be shopping around for another provider for both myself and my mum and so will my sister
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Rush
(@xxRushRxx3000) reported
@virginmedia I have been making regular payments as the contract suggests, and in return all I’ve got no consistent internet connection and your customer care people hanging up my call. Please put me out of my misery and end my services at this point🙏🏼
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🌙🦉 Sir_Alan_ 🎮❤️ #KnightOwlz Gaming
(@Sir_Alan_) reported
@virginmedia First night after the outage was fine, the second and third night I had drops at least a couple times per stream 🤨 Each lasting several minutes, very annoying as I had to reset all my stuff each time. I've never had this many issues consecutively before, very disappointing.
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SiBt65
(@FentonRedbush) reported
@DarrenLaffin @BritBoxHelpUK Pointless asking as I have had that several times now and BritboxHelp were no help. However, on this occasion this is to do with Amazon cube as it works on VirginMedia box and signs in no problem
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Rebecca parrett
(@parrett123) reported
Finally fixed today thanks to Richard from Ireland - the only sensible agent who took my near breakdown to help us then got cut off. £20 compensation won’t even cover the phone bill from our phone for 4 hours on Virgin Media. It’s a joke!!!!
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Vickie Brain
(@toriamm) reported
@virginmedia @virginhelp No issue on service page showing. Home virgin tv box in bedroom keeps freezing, wifi keeps dropping out on multiple devices, when it is working, very slow when being used by more than one device…,not what expect from so say ultra fibre i lag for !
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simon watling
(@watling_simon) reported
@BBCWatchdog id like comapnys and virgin media customer services practices to be looked at companies should not be allowed to confuse and lie to customers for over 3 hours there a joke and theres alot of other people feel the same
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Jon F
(@summatandnowt) reported
@virginmedia No end of issues. Broadband & TV down in BD16 & no answer from your ‘call centre’ paying £100 a month for this? Contract ends in 2 weeks… your call! 🤬
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sjb
(@CoderSjb) reported
@virginmedia It was from your tech support
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kalbor
(@kalbor3) reported
@virginmedia Weirdly I am aware of how to check the service via your website. But it’s amazing how come @virginmedia left me again without any service again in less than 3 days! Shame on you! Useless. @richardbranson fix your service