Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Penarth, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Newport, Pontypridd, Caerphilly, Barry, and Pontyclun.

City	Problem Type	Report Time
Cardiff	TV	3 hours ago
Cardiff	Internet	17 hours ago
Weston-super-Mare	Internet	24 hours ago
Newport	Internet	1 day ago
Cardiff	E-mail	2 days ago
Cardiff	Total Blackout	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

• 
  Ariane (@MissAzzaB) reported 8 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Lee Smith 🌻 (@djleekee) reported 13 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 14 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Darren Coomber (@Dazc090861) reported 25 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Darren Coomber (@Dazc090861) reported 26 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported 33 minutes ago from Barry, Wales

  Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

• 
  Sam Tempest (@SATempest) reported 35 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Fred Jones (@fredljones_) reported 35 minutes ago from Barry, Wales

  @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

• 
  Sam Sims (@mantha_1976) reported 36 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Behnaz (@behnazakhgar) reported 36 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Fred Jones (@fredljones_) reported 37 minutes ago from Barry, Wales

  @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

• 
  Sam Tempest (@SATempest) reported 39 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 45 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Ryan Davenport (@Welsh_Saint14) reported 52 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 55 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Samantha (@Samanth82113398) reported 55 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Ryan Davenport (@Welsh_Saint14) reported 56 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  𝗣S. (@philscully) reported 58 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Ritch Zablan (@blue_murdock) reported 58 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 59 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sheetal (@skittle479) reported 3 minutes ago

  @Audigier_Jones @virginmedia They keep adding Netflix to my subscription without my consent. I'm toes tired of calling them to cancel it.

• 
  DB (@Realdavebrown) reported 6 minutes ago

  @virginmedia hi I cant use my @Screwfix account as they have informed me you have a block in place on them. Can you please help.

• 
  🌈\o/☘ (@NoLiesSpokeHere) reported 7 minutes ago

  So while everyone is complaining they can't watch Netflix etc... my elderly mum and others in the street are without phones as they don't use mobiles. This is why no-one should depend on the Internet and the fancy technology. Landlines never fail @virginmedia @BTCare

• 
  steve (@brox77) reported 8 minutes ago

  @virginmedia what a load of crap call a broadband provider it’s constantly going down for one thing or the other 🤬

• 
  Toaster cult (@Toastercul53567) reported 8 minutes ago

  love getting to atheon and just as i start the fight my wifi goes down for 30 mins @virginmedia and i love how the wifi goes down for another 10 min just trying to send this post

• 
  John Kirby (@csljohnkirby) reported 10 minutes ago

  @virginmedia Stuck in an endless loops on the phone, just a useless customer service experience

• 
  Nicola Murphy-Lunn (@spud81) reported 14 minutes ago

  @virginmedia just spent 20 minutes on hold for an agent to answer but not speak I didn’t cut the call - they did after about 5 minutes - mustn’t want to work Saturdays so not only do I have ABYSMAL WiFi I get matched service from your agents

• 
  Lord MattyTyrone (@MattyJaded) reported 14 minutes ago

  @virginmedia how disgusting. Just had the phone put down on me by one of your customer service representatives. My mums bill went from £88 to £169 as the contract is due for renewal. I understand a slight increase but not double. She is registered disabled & classed as vulnerable

• 
  Jonny Whitehead (@jonnyw71) reported 14 minutes ago

  @virginmedia @shaunabanksxo It doesn’t actually list anything though! You just get stuck in an endless loop of “check your status”…”we can’t work it out so contact us”…”Cora can’t help other than try checking your status”…and back to the beginning again. It’s really not good enough.

• 
  Allan Kerr (@allan_kerr) reported 21 minutes ago

  @virginmedia my service is so poor now my Sonos system keeps needing to be re authorised and the strength used to give me 400m download and now I am lucky to get 70 and the system tells me I have intermittent connection. Crap