Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Caerphilly, Newport, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Pontypridd |
Wi-fi | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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Dan Pip
(@official_danpip) reported
from
Barry, Wales
Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Wade
(@sarahwadey91) reported
@virginmedia Phone still isn’t working, and been over a week. There are no issues showing on there, it’s been the 3rd time I’ve been asked to check. My mum has spoken to 6 different people. #virginmedia #help
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Justine Punjwani
(@Justinep30) reported
@virginmedia They don’t respond on that either. Honestly, what does it take to speak to someone who can actually help? I’d love to speak to someone at head office. Can you provide that information?
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Graeme Cobb 🇬🇧⚡️🚙
(@graeme_cobb) reported
@virginmedia Router rebooted and still on at 4 mbps download speed. It’s not working properly and either there are issues ongoing in my area or the router has reached the end.
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Jane
(@janehetts) reported
@virginmedia thank you for sending me a text with a link to see outage updates. Without internet it is impossible to open! Bunch of muppets
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John Smith
(@FrancisTheCat) reported
@virginmedia hi, are you aware of broadband issues in the N16 area? Your diagnostic tool says there is an issue, but when I put in the postcode initially it doesn't say there's any known broadband issues
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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MrsD2018
(@D2018Mrs) reported
@virginmedia urgent help needed. Can’t speak to anyone on the phone- keep getting cut off when being transfered. Can’t log onto the app as old customer ref etc stored there. Please help this has been going on for a month now
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Arti Patel
(@ArtiPat38512613) reported
@virginmedia They are lazy and don’t care about customers at all. Especially new ones , are they gonnna reimburse me money I lose . Virgin media I expect someone at my house tomorrow first thing and make sure they actually knock on my door and call absolutely disgusting service
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John Morgan 💙
(@JohnMor97232403) reported
@virginmedia Extremely disappointed with the service being provided. Was hoping it would all be in by Christmas 2022.
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K
(@goodnamesgone_) reported
@virginmedia Called it and it says no broadband issues in the area.