Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypridd, Weston-super-Mare, Barry, Caerphilly and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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B E L L E
(@tat2belle86) reported
from
Cardiff, Wales
@virginmedia HELP! our WiFi is awful 😫
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Annie 👱🏻♀️👣😻🏴
(@anniefeeter) reported
from
Penarth, Wales
How lovely to receive a @virginmedia bill with a totally unexpected 20% price increase. No letter, no email, no warning - and no help on the phone! This now makes a total 50% increase in two years ... next job is switch provider 🤨
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
@virginmedia please sort out your fiber broadband! I have only been with you since the end of Dec & have had nothing but problems, I work from home but sometimes have to go to the local @CostaCoffee to use theirs to save me & be able to do my job just because yours is so unstable
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia Engineer has just left. We’re up to 200Mbps now. Still want compensating for no service for Thur & Fri though!
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
Getting really annoyed with bad internet service with @virginmedia we pay for the top package yet still not able to connect today! Upgrade of hub is in need of i think as I’ve heard lots of bad reviews on the one we have
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I’m on the phone as I have problem with the WIFI and the manager in the call centre is screaming at your call centre staff. Really, really incorporate. Disgusting.
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Paul Middleton
(@pimlights) reported
from
Newport, Wales
@virginmedia crawling to a halt again. Yesterday evening very slow - 1.5Mb download. Now so low that can’t login to any online services or run Speedtest - latency too low. Virgin Media app says “good service”, but the Help Desk admits it is not going to be fixed until 29th Mar!!!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Eric Arthur Blair
(@EricArthurBlai4) reported
from
Weston-super-Mare, England
.@SkyHelpTeam was due to have Sky broadband fitted on Feb 1st ... it is now March 25th & I just get fobbed off with you blaming @WeAreOpenreach If only @virginmedia coverd my postcode I wouldn’t have this problem ..
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kate dixon
(@Lil_Dix1984) reported
from
Victoria, Wales
@virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zebedee Springs
(@terribleuse) reported
@virginmedia hey there. You’ve installed a Virgin Box on my house. I didn’t ask for it. You’re now refusing to help because I’m not a customer. Please advise
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hiean
(@hiean5) reported
@virginmedia absolutely terrible service I wouldn’t not recommend. No one seems to be able to help and I keep getting cut off. Not getting anywhere and have been trying for nearly 2 hours.. one team saying one thing another saying the opposite. 2 days or being home for install….
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hiean
(@hiean5) reported
@virginmedia don’t feel valued at all. I am not getting anywhere. I haven’t got anywhere. I haven’t been trying since 11am. This is the worst experience I have had.
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Lisa Dent
(@lisa_dent4) reported
@virginmedia No thanks I haven’t got all day to be on the phone for a pointless conversation it just give me a good opportunity to move elsewhere and find better internet what doesn’t keep losing signal
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Peachey
(@MrPeachey) reported
@virginmedia Maybe the member who cut me off can call me back to save me wasting another hour of my life on shocking service?
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MalawahSupremacisteventhoughI'mnotSomali
(@NotDClubhouse) reported
@virginmedia No never had an account with Virgin. I have been with @EE for years. I received this bill in my bank account (no email)
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2023 TerhiMG 🚗🇫🇮 🇺🇦
(@TerhiMG) reported
@virginmedia we will never know Virgin Media @virginmedia .. third day in a row we have TOTAL LOSS OF ALL TV SERVICE.... was meant to be fixed today but now it says tomorrow. How can it take so long? I hope we will receive COMPENSATION for this??
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Lawrence ‘Chunk’ Cohen
(@G00NIES85) reported
@steamgangmember @virginmedia Who are you thinking of going with? I’ve been with Virgin, sadly, for close to 15 years now and this new blatant rip off (which happens every year) mixed with the already mentioned woeful and inadequate service means I may well leave this time. Enough is enough.
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Angelabob43
(@angelabob43) reported
@virginmedia have had no WiFi/Internet for well over 24 hours in Barry area. Virgin media website says no issues but when ringing advising there are issues in Cf628uj area. When doing a test on my hub it says I need to book a technician. Please advise
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Jay
(@iMcWarner) reported
@virginmedia #virginmedia £12 a month price rise? You’re kidding right? £1080 a year for average TV and overpriced broadband when I can get fibre for £30? Be ready for my 150 call to cancel. You’re taking the pi$$.