Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 03/23/2026 15:55

March 23: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Barry and Weston-super-Mare.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff E-mail
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

  • brodyanderson_ Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • gillih Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

  • darth_noga Noga Fett (@darth_noga) reported from Barry, Wales

    Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

  • TimmyGrunt Tim Burns (@TimmyGrunt) reported from Cardiff, Wales

    Anyone suffering internet outage from @virginmedia ??

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

  • paulo1927 Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported from Cardiff, Wales

    @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

  • staceyjlipowski Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales

    @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

  • ROMEROISACUTI ROMEROISACUTI (@ROMEROISACUTI) reported from Barry, Wales

    @virginmedia wifi has gone down in CF62 area of Barry.

  • j_bettany Jacob (@j_bettany) reported from Clevedon, England

    So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeahGoodair Leah (@LeahGoodair) reported

    @virginmedia looks like we’ll be leaving and joining another provider. No internet since 11am yesterday, the service update page isn’t working and the time keeps getting moved back.

  • Reever89 the big D (@Reever89) reported

    @virginmedia Well the guy on the phone wasn't much help a minute ago. Still the same unusable Internet and apparently have to wait till Friday for an engineer which I feel is unacceptable

  • YorkshirePad Pad (@YorkshirePad) reported

    It's 2023 and my film is pausing every 40 seconds. Seriously, @virginmedia, if you can't provide a decent wi-fi service as part of your massively overpriced broadband packages then **** off out of the industry and make room for someone who can. Jokers.

  • TheJSug Josh (@TheJSug) reported

    @ComptonsWanted @virginmedia Prob an anti piracy measure. If the issue is to do with authentication servers they don’t want to allow viewing without an active heartbeat even if the TV connection works fine? Something like that

  • ArchiBarac Matthew Barac (@ArchiBarac) reported

    @edward_baran @virginmedia Why is the service in @virginmedia so consistently unreliable yet they continue to upsell their products and put up prices? Why does it cost more today for them to provide a worse service than ten years ago? Time to reward customers with a rebate (or at least an apology)

  • RayGriff1981 Raymond Griffiths (@RayGriff1981) reported

    @virginmedia If it's the same WhatsApp number I've been on it's all automated and no help at all. I'll try this in a moment and see if it's the same one

  • HaybalesUK Bails (@HaybalesUK) reported

    @virginmedia Thanks for the quick responses EC. Where can I seek compensation for over 24 hours of downtime? I pay approximately ~£50/month for this service and am not overly satisfied with the downtime of this length.

  • MrAlanJR Alan (@MrAlanJR) reported

    @virginmedia Please don’t ask me to message you, I’ve been having intermittent internet issues now@for over a month. Why do you online checks say everything is fine but when I talk to your advisors they say the issue has been going on in the area since the start of Sept and…

  • CJ60349366 CJ (@CJ60349366) reported

    @virginmedia Yes, we have on many occasions, but we’re very unhelpful and rude.

  • Kokori Katja Obring (@Kokori) reported

    @virginmedia amazing. 5 hours on hold in WhatsApp. No closer to resolution of my issue. I have no words. Worst.Customer.Service.Ever. #worstcustomerservice #completejoke