Virgin Media outages and service status in Weston-super-Mare, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Weston-super-Mare, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Portishead, Weston-super-Mare, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 2 days ago |
|
Cardiff
|
TV | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Portishead
|
Wi-fi | 4 days ago |
|
Cardiff
|
TV | 4 days ago |
|
Cardiff
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Hazel (@Tweet_Hazel) reported from Cardiff, Wales@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Dale Perry (@Daleos1) reported from Cardiff, Wales@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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Craig Allan (@CraigAllan5) reported from Clevedon, England@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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Simon Hughes (@hugemassiff) reported from Cardiff, Wales@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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Rob Peledie (@RobertPeledie) reported from Weston-super-Mare, England@virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting
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David Tibbs (@tibbo133no) reported from Cardiff, Wales@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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Emma 🌈 🖤 🏴🇪🇺🎃 (@EmmaLouiseTho13) reported from Cardiff, Wales@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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Dom Silva (@DomSilva2) reported from Cardiff, Wales@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported from Cardiff, Wales@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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David Tibbs (@tibbo133no) reported from Cardiff, Wales@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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David Bowen 🏴 (@BowenAmByth) reported from Cardiff, Wales@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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WelshWayno (@WayneAssiratti) reported from Penarth, Wales@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Dai John🇪🇺🏴 (@johndn) reported from Cardiff, WalesShame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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Chloe coy (@Chloe_coy_) reported from Penarth, Wales@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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diaᵥ永 (@diaaafpjs) reportedis anyone else’s @instagram @WhatsApp @virginmedia down🤨
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Patricia Giles-Page (@PatriciaGilesP1) reportedWhat a nightmare trying to get through to Vodafone, was thinking of movong from Virgin media to Vodafone, after trying numerous times to speak to someone, holding for over 39 mins and then cut off, I couldn't imagine moving to a company with such bad customer service. #Vodafone
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SpydaLog2020 (@SpydaLog) reported@virginmedia Service line says no issues and just tried calling faults team, they're extremely busy which suggests there are a lot of people experiencing faults right now so am getting no where, I want answers not to sit on queues on webchat or phone, quick enough to want the money....
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Sez Erol (@sezelerol) reported@virginmedia are you experiencing network issues? My WiFi connection has been down for over 20mins now.
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T (@thomas5i9) reported@virginmedia I have it says the signal is ‘good’ in other rooms but the speed is still very low when doing a speed test. The router WiFi range mustn’t be very good. Is there any different routers or boosters available ?
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Nikki Valid (@NikValid) reported@virginmedia I believe so! FB, IG & Whatsapp are currently down😬
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TommyTipps_ (@Tommytipps_) reportedHmmm weird things going on tonight, signal keeps losing 4g all of fb owned social media apps down virgin media keeps playing up, wtf!!
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Sue Reynolds (@Reynoldsgang) reported@O2 I would@like@to change my tarring but I would like to know more about o2 + virgin media customer tariffs
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FJG (@FranNamStyle) reported from Leeds, England@virginmedia It says there's a problem with TV, which I dont seem to have, my problem is broadband is down.
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Rosie Wilby (@rosiewilby) reported@virginmedia What is going on? I still haven’t heard anything. Can you please help?