Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Wi-fi | |
| Cardiff |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Rob Peledie
(@RobertPeledie) reported
from
Weston-super-Mare, England
@virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Craig Allan
(@CraigAllan5) reported
from
Clevedon, England
@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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WelshWayno
(@WayneAssiratti) reported
from
Penarth, Wales
@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@j_hazzza) reported
@virginmedia You don’t help you lie, your customer service is disgusting.
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Tina Brown
(@jamgangof3) reported
@virginmedia upgraded to your oomph deal before Xmas, looked forward ro better wfh and an all round better service. HELL NO, old Tivo box not working properly but "computer says no" customer service response to give us a box fit for purpose #livid #direcustomerservice
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Mark Chappell
(@Chapsdrivel) reported
@virginmedia Please provide a correspondence address or email for customer services - I wish to make a complaint and do not have the time or the will to continue to deal with you over the phone or by online chat.
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Andy Jay
(@andyjay77) reported
@virginmedia No am bored chasing a solution, been trying since 23.12. Am keen to have some leisure time rather than chase a solution. Really poor customer service, the strategy is to pass around to other self service ideas.
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The Sports Scripture
(@ScriptureSports) reported
@virginmedia Yes, says no issues. But I’ve had it before when it’s said no issues our whole road is down
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Ayresie
(@ayresie__) reported
@virginmedia My internet has been slowing down every day at around 4 till about 10pm for the past 5 months, I’ve tried everything to fix it and nothing changes. Even when I call up I end up talking to a disabled version of Siri, please help :(
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Stephen Greenway
(@Stephen85G) reported
@virginmedia I have just been asked to return a modem from a property I sold and vacated nearly a month ago. I have since moved out of the country. I never received a returns parcel prior to my departure. What exactly are you expecting me to do about it?
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TM♡🌱☘
(@Treena_Massey) reported
@virginmedia Media account - I was trying to add channels. It is sorted out now but the customer service is appalling- it took me 2 days
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The Sports Scripture
(@ScriptureSports) reported
@virginmedia Are you not able to confirm wether you are suffering an outage in that area? Our neighbours are complaining too and loosing money by the second as we work from home.
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BLUCHIP - DEVELOPMENT STUDIOS
(@BLUCHIP_STUDIO) reported
@virginmedia WiFi dropping on all device no error lights WiFi working but WiFi light on router flashing green like a rave light Full internet completely drops on all devices Router randomly restarts Router logs is full of critical and errors and warning at one point show a date on 1920