Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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Annie 👱🏻♀️👣😻🏴
(@anniefeeter) reported
from
Penarth, Wales
How lovely to receive a @virginmedia bill with a totally unexpected 20% price increase. No letter, no email, no warning - and no help on the phone! This now makes a total 50% increase in two years ... next job is switch provider 🤨
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
Getting really annoyed with bad internet service with @virginmedia we pay for the top package yet still not able to connect today! Upgrade of hub is in need of i think as I’ve heard lots of bad reviews on the one we have
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Eric Arthur Blair
(@EricArthurBlai4) reported
from
Weston-super-Mare, England
.@SkyHelpTeam was due to have Sky broadband fitted on Feb 1st ... it is now March 25th & I just get fobbed off with you blaming @WeAreOpenreach If only @virginmedia coverd my postcode I wouldn’t have this problem ..
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
@virginmedia please sort out your fiber broadband! I have only been with you since the end of Dec & have had nothing but problems, I work from home but sometimes have to go to the local @CostaCoffee to use theirs to save me & be able to do my job just because yours is so unstable
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Dave Griffiths
(@griffdh) reported
from
Clevedon, England
@sarahmiles82 @virginmedia Agreed. Never had a problem with them before. But when we moved last October the problems started, u just couldn't make it up. U can't ring them as they don't understand what tour telling them and they don't respond to their own online complaints system. #*****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vikki Howell
(@Quakerhowell) reported
@virginmedia Track your complaint shows nothing. I also know that if I contact ofcom without a deadlock letter they will refer it to virgin to resolve & track it from there so as least I will be able to register the complaint & they will look into your complaint process which isn’t working
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SK
(@SJK30) reported
@virginmedia Guys I’m not asking you to do anything with my account specifically I was making you aware of a potential issue with your password reset service that would affect others. I honestly gives you trying to explain it. Maybe just show these tweets to your IT dept who will understand
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Is that Liz?
(@Wats_occuring) reported
@virginmedia I wondered if an newer hub might help - we have Hub 3 - would a Hub 5 be better perhaps?
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Nev Dean
(@rednev2005) reported
@virginmedia I’m getting the same peak speed as before, even though I’m supposed to be double now. The new hub has as weaker signal & I now have blind spots in the house that were never there before. Hub in exactly the same spot.
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Davey Asprey
(@Daveyasprey) reported
@Matt_B4DG3R @virginmedia It's been getting slowly worse and worse since 2020,. The Hub we've had for several years now, and I'm sure this is the issue, but they are unwilling to fix or replace. I'm at my wits end now, especially as it's affecting me working from home.
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Karlene
(@Karlene_mcr) reported
@Jacob_Quinn @virginmedia Plustnet is the best one I’ve had and you know how **** my signal is in the flat I have no buffering or anything with this one x
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Michelle Doughty
(@michelledonkey) reported
@virginmedia I am referring to my own services. As promised yesterday no one bothered to turn up with a new hub in the hope this may get us going until a technician can come out. Being told lies by your team. If not sorted we will cancel and go back to Sky who we had no problems with
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SK
(@SJK30) reported
@virginmedia I would say it’s not specific to my account folks, given I work In IT. Anyway I’ve found a way to resolve it by opening another page but I was trying to give you an understanding of the poor customer journey.
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Andrew
(@AndrewMarsay) reported
@virginmedia Just turned off my wifi and tried using mobile data, same problem I’m afraid
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Mikey Charles
(@mikeycharles93_) reported
@virginmedia absolute disgrace how your customer support team/ marketing team speak to existing customers. Nearly 24 hours of communication with various staff constantly upselling and not listening to what we actually want. Ridiculous. Will be leaving - @SkyUK interested?