Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 02/10/2026 15:10

February 10: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff TV
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • JeffHopkinsCDF Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported from Cardiff, Wales

    @virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.

  • emilyjane73 LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales

    @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely

  • Cardiff_Dave David Sinclair (@Cardiff_Dave) reported from Cardiff, Wales

    Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.

  • Daleos1 Dale Perry (@Daleos1) reported from Cardiff, Wales

    @PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡

  • harveyhound73 Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales

    @virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.

  • johnnybach175 John Bachelor (@johnnybach175) reported from Weston-super-Mare, England

    @virginmedia That’s terrible. Are you saying Continuously for 24 hours? Because we’ve all lost over 24 hours in the last 3 days already?

  • RichardPlatts1 Richard Platts (@RichardPlatts1) reported from Cardiff, Wales

    @virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.

  • HanneRuthHall Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales

    @virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!

  • MagicSteve28 Steven Williams (@MagicSteve28) reported from Cardiff, Wales

    @virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded

  • CraigAllan5 Craig Allan (@CraigAllan5) reported from Clevedon, England

    @virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.

  • 76DarrenJ Darren Jones (@76DarrenJ) reported from Cardiff, Wales

    @virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬

  • WayneAssiratti WelshWayno (@WayneAssiratti) reported from Penarth, Wales

    @virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?

  • katejones_cymru Kate Jones (@katejones_cymru) reported from Cardiff, Wales

    @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting

  • StrombolyS Manu (@StrombolyS) reported from Cardiff, Wales

    @virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work

  • darth_noga Darth Noga (@darth_noga) reported from Barry, Wales

    @virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!

  • Jones1Enfys Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales

    @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Rhys_1407 🏴󠁧󠁢󠁳󠁣󠁴󠁿Rhys🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Rhys_1407) reported

    .@virginmedia canny sleep trying to play VS and your **** internet goes down all across the uk. Wankers

  • RouC_SloMo RouC (@RouC_SloMo) reported

    @virginmedia down all over!!!!! Absolute Joke it’s 2023

  • mriamfamous 👑Lord Famous Stark 🇳🇬 (@mriamfamous) reported

    @VoxyKitty @virginmedia Yep but I can watch YouTube wtf

  • clegnut cal (sigma) (@clegnut) reported

    @virginmedia fix ur **** internet

  • DamnImLuke Luke (Mes) (@DamnImLuke) reported

    @virginmedia two days in a row with national outage, both me and my friend in Leicester go out in game at same time two days in row. Goodbye 👋 awful provider

  • christar123 christar123 (@christar123) reported

    @virginmedia aghhhh why’s your internet so crap! I pay £62 a month for this???? @Hyperoptic please hurry up and install I need you to get rid of the crap I’m suffering with.

  • rainbowshaz62 shaz62 (@rainbowshaz62) reported

    @virginmedia so you raise your prices yet again and we receive nothing in return. Be interesting to see what excuse virgin media uses for this outage.

  • TomFitchLXVideo Tom Fitch (@TomFitchLXVideo) reported

    Hey @virginmedia my network service appears to be down but your entire website is down to even report the fault. Could someone message me about this, cheers.

  • edlucidation Ed Lucidation (@edlucidation) reported

    Looks like @virginmedia are having a national broadband outage 😭 #virginmedia

  • Haychtee_ Hamed (@Haychtee_) reported

    Imagine having internet problems in 2023 @virginmedia do better