Virgin Media outages and service status in Weston-super-Mare, England

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Portishead, and Clevedon.

City	Problem Type	Report Time
Cardiff	Wi-fi	17 hours ago
Cardiff	Total Blackout	2 days ago
Cardiff	Wi-fi	2 days ago
Cardiff	Wi-fi	2 days ago
Cardiff	Wi-fi	2 days ago
Cardiff	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  Sam Tempest (@SATempest) reported 1 minute ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Jessica Venn (@Jessybell1988) reported 3 minutes ago from Cardiff, Wales

  @virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed

• 
  Benjamin Hartrey (@benj8min) reported 3 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Hannah Hall (@HanneRuthHall) reported 5 minutes ago from Cardiff, Wales

  @virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!

• 
  Ryan Davenport (@Welsh_Saint14) reported 8 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  ANDREW JUDD (@cardiffrebel) reported 9 minutes ago from Cardiff, Wales

  @virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?

• 
  Right Direction (@BackOnTrack__) reported 14 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Dom Silva (@DomSilva2) reported 16 minutes ago from Cardiff, Wales

  @virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

• 
  Pauline Lomax (@RedhillsAnnie) reported 18 minutes ago from Cardiff, Wales

  @virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.

• 
  Sam Tempest (@SATempest) reported 22 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  amanda roberts (@amandaroberts10) reported 26 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Charl Balcombe (@CharlBalcombe) reported 30 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Behnaz (@behnazakhgar) reported 41 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Acuharmony-UK (@AcuharmonyUK) reported 41 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

• 
  Ryan Davenport (@Welsh_Saint14) reported 42 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Pauline Lomax (@RedhillsAnnie) reported 45 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Gareth Jones (@gazthebluebird1) reported 47 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Right Direction (@BackOnTrack__) reported 48 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Rob Peledie (@RobertPeledie) reported 52 minutes ago from Weston-super-Mare, England

  @virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting

• 
  Simon Hughes (@hugemassiff) reported 53 minutes ago from Cardiff, Wales

  @virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NEAL (@NealHelly) reported 13 minutes ago

  @Ofcom Well done Ofcom! Anyone still trading with @virginmedia needs to change now! I was a loyal Customer for over 10 years, still fighting unlawful charges for moving house, can’t speak to anyone to resolve, black mark on your name for paying your bills!! Cowboys

• 
  Victor (@winningearly) reported 13 minutes ago

  Ofcom has fined Virgin Media O2 £28 million after concluding that, over a prolonged period, many customers faced unnecessary obstacles when trying to cancel their services.

• 
  Diego Kruger (@livingdaylite) reported 13 minutes ago

  @Ofcom In other words @Ofcom are informing us about their systematic failings in curbing the systematic failings of criminal cartel that is "Virgin Media" who make BILLIONS by charging extortionate prices and providing s#!t service what a "regulator" you are @Ofcom 🤡

• 
  Rob Stokes (@RobStokes1965) reported 14 minutes ago

  @Ofcom I was diagnosed with leukemia in August 2023 I had to stop work so I had no money @virginmedia would not allow me to cancel my subscription but no compensation for me where is all the money going

• 
  Pirate (@pirate1100) reported 15 minutes ago

  @MartinSLewis Virgin Media are terrible, I had the phone package removed years ago as they kept billing me for calls I hadn’t made. If you don’t renew broadband contract they charge you extortionate fees. Terrible company.

• 
  Moto Moto (@woke_leftie) reported 20 minutes ago

  @Channel4News @virginmedia are the worst, their call centre staff don't offer real help, they're hell bent on upselling u **** ,u dont need or upgrading ur package. I feel sorry for the older people who use virgin , they probably get hammered

• 
  Graham Hill (@grahamhill1) reported 23 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, terrible customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky

• 
  Mila (@LYCOICAT) reported 24 minutes ago

  @virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm

• 
  Phil (@Bowtomephil) reported 27 minutes ago

  @Stsantek @virginmedia The worst of it is that the 28m fine will not be distributed to all those it affected. OFCOM will use it to pay their CEO etc a large bonus.

• 
  LaurenA (@LRNA11) reported 30 minutes ago

  @MartinSLewis Another major issue with Virgin Media (and possibly other similar providers) is that they don’t provide customers an option for “No Roll-on” at the end of the contract. Their reminders are puny and twice I got caught with paying almost double monthly rates after contract. 1/