Virgin Media outages and service status in Weston-super-Mare, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Weston-super-Mare, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 12, 12:49 PM GMT+1.
- Internet (62%)
- Wi-fi (19%)
- Total Blackout (15%)
- TV (4%)
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Weston-super-Mare, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Clevedon, and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 8 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Total Blackout | 5 days ago |
|
Weston-super-Mare
|
Wi-fi | 7 days ago |
|
Cardiff
|
Internet | 8 days ago |
|
Cardiff
|
Wi-fi | 9 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Kerry Mordey (@KerryMordey) reported from Cardiff, Wales.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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cai 🏴 (@caialed) reported from Cardiff, Wales@virginmedia why am I paying £45 a month for my internet to constantly be down
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Chloe coy (@Chloe_coy_) reported from Penarth, Wales@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Sioned Wyn 💛 (@sioden) reported from Cardiff, WalesYou @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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Gill Harrison (@gillih) reported from Portishead and North Weston, EnglandHi @virginmedia @helpvirginmedia @VirginMediaCorp why won’t my Outlook connect to your server? No emails for 3 days. It’s an issue your end yet no help from your tech team.
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rhysforan (@rhysforan) reported from Cardiff, Wales@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Elisabeth (@misselisamartin) reported from Cardiff, Wales@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Chloe coy (@Chloe_coy_) reported from Penarth, Wales@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liv (@Liv266299783891) reported@virginmedia I just said what the problem is .. the live chat function isn’t working
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Sprout57 (@pwcwright) reported@virginmedia why is my broadband continually going down in the TF3 area ? Twice so far today continuing from the last few days of outages !
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Liv (@Liv266299783891) reported@virginmedia Need to cancel my contract
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Chip Lewis (@crispinlewis) reported@Huxleypiguk @virginmedia Bob, I’ve had the same issue for the last 3 hours! Beyond a joke!! Any luck?
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Stephen Old #FBPE (@StephenOld) reported@virginmedia So, since the technological geniuses who run your company, who don't think they need to provide proper customer service or physical shops, have made changes which mean I can no longer receive blueyonder emails or phone calls - tell them they will have to write 2 me
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hedge (@hedge99) reported@virginmedia a need help with my house move
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Win the Farke Lot! 🏴 (@JoshLoweLufc) reported@Leaky23_ @virginmedia See this? Block this customer from any future services!
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cameron scotece (@CameronScotece) reported@virginmedia why is the WiFi so poor around Nottingham area , getting 1mb download , not acceptable when paying £60 a month+
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BelfColm (@BelfColm74) reported@virginmedia is virgin down in Belfast? Or just me?
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Steve Smith (@SteveSmith98) reported@virginmedia Why? Why can't you just give a straight answer to a simple question? What is going on, what are you doing about it, and why does it take so long? If you want to provide "the most helpful and tailored support possible", stop waffling and answer the questions!