Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, and Weston-super-Mare.

City	Problem Type	Report Time
Cardiff	Wi-fi	19 hours ago
Cardiff	Internet	2 days ago
Clevedon	Internet	3 days ago
Weston-super-Mare	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	6 days ago

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  Charliesays (@sb208) reported 5 minutes ago from Cardiff, Wales

  @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

• 
  Andrew Chinnick (@AChinnick90) reported 10 minutes ago from Cardiff, Wales

  @RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE

• 
  Rhys Morgan (@rhysmorgan) reported 11 minutes ago from Cardiff, Wales

  @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

• 
  Chris Roberts (@ObsrvntPheasant) reported 15 minutes ago from Cardiff, Wales

  @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

• 
  Hannah Hughes (@hannahughes) reported 20 minutes ago from Cardiff, Wales

  It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

• 
  Chris Roberts (@ObsrvntPheasant) reported 21 minutes ago from Cardiff, Wales

  @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

• 
  Wyn Emanuel (@WynfordE) reported 28 minutes ago from Cardiff, Wales

  As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

• 
  Chris Roberts (@ObsrvntPheasant) reported 29 minutes ago from Cardiff, Wales

  @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

• 
  Ellen Parker (@EllenParker6) reported 29 minutes ago from Cardiff, Wales

  @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

• 
  Chris Roberts (@ObsrvntPheasant) reported 33 minutes ago from Cardiff, Wales

  @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

• 
  Chris Roberts (@ObsrvntPheasant) reported 35 minutes ago from Cardiff, Wales

  @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

• 
  Rhys Morgan (@rhysmorgan) reported 43 minutes ago from Cardiff, Wales

  I s2g, Virgin Media’s boosters are SO awful

• 
  Charliesays (@sb208) reported 44 minutes ago from Cardiff, Wales

  @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

• 
  Charliesays (@sb208) reported 47 minutes ago from Cardiff, Wales

  OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

• 
  Hannah Hughes (@hannahughes) reported 47 minutes ago from Cardiff, Wales

  @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

• 
  Jade (@jade_steer) reported 49 minutes ago from Cardiff, Wales

  never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

• 
  Mart Verallo John (@IAmMartJohn) reported 52 minutes ago from Cardiff, Wales

  I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really

• 
  OrdinaryGirl (@OrdinryGirl1987) reported 53 minutes ago from Cardiff, Wales

  @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

• 
  apollo barcelon (@apollobarc) reported 57 minutes ago from Cardiff, Wales

  @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

• 
  Dumbo (@Dumbo7713) reported 58 minutes ago from Cardiff, Wales

  @garycymro @virginmedia Try TB home hub I'm with virgin there shit

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Umair (@UmairGamingYT) reported 4 minutes ago

  @virginmedia fk your stupid *** ****** internet ******* scam

• 
  Frustrated Parent 🇮🇪🇮🇪 (@dar0868356308) reported 5 minutes ago

  @virginmedia Looks like a computer is replying. My question asked for a dm as I have an accounts issue. This company is impossible to get try to. Your website says open Saturday yet your phone lines say u are closed

• 
  Frustrated Parent 🇮🇪🇮🇪 (@dar0868356308) reported 5 minutes ago

  @virginmedia I have an account issue

• 
  signs (@newsigns2) reported 11 minutes ago

  @virginmedia Sure, we moved taking our hub3 and virgin powerline extenders with us and the wifi coverage is poor at best. I have used the connect app to optimize the network config and the hub says that I need to move everything closer to the hub. After multiple calls to tech support

• 
  Philip Newson (@p_newson) reported 13 minutes ago

  @virginmedia Thank you, just spoken to customer servise - they have explained this, why couldnt she say this yesterday. Today the staff were very helpful so I know that once 1no installed I will need to call for the 2nd one :-) as the dining room where I work has zero wifi

• 
  Ed Miguens (@edmiguens) reported 13 minutes ago

  @virginmedia This is literally the worst customer service. I have been hung up on 5 times by your cancellation team over the past hour. This is on top of you constantly pushing back the installation date so @bt_uk sorted us out within 2 days. You are a joke.

• 
  signs (@newsigns2) reported 14 minutes ago

  @virginmedia Your website makes a big deal of your knowledge and desire to deliver customer satisfaction and you have failed to date. If another isp in my area could meet my broadband requirements I would change providers

• 
  signs (@newsigns2) reported 14 minutes ago

  @virginmedia So instead of a monthly rental that never ends for one pod I will get an wrt router that that fee would cover in 12 months and not share my data with Plume

• 
  Mona Jakhu (@Mona_Jakhu) reported 15 minutes ago

  @virginmedia can’t believe the engineer booking was cancelled over an assumption that my issue is fixed. Now I have no internet tv or broadband and paying g to or this ridiculous service with no engineer available until Monday and no help in the meantime

• 
  karen (@purplebrainpuke) reported 20 minutes ago

  @virginhelp @Virgin @virginmedia I have had intermittent WiFi issues since June 24th. I have reported this several times. I arranged an engineer to attend this morning. Engineer didn't show..... apparently cancelled by a computer because the fault wasn't showing 😕