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Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, and Weston-super-Mare.

CityProblem TypeReport Time
Cardiff E-mail 17 hours ago
Cardiff Total Blackout 17 hours ago
Cardiff Internet 18 hours ago
Cardiff Wi-fi 2 days ago
Cardiff Internet 3 days ago
Clevedon Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • billxm1
    billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • davidtoliver
    David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

  • emmalouise_ions
    Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.

  • KenDaniels9
    Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

  • mapson_nick
    Nick Mapson (@mapson_nick) reported from Clevedon, England

    @virginmedia I have spent hours on the phone the last 5 days trying to get some idea if my home move had been sorted! Please can someone DM me to sort this out. Fed up of being let down constantly 😡

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.

  • catrin_davies1
    catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • julianevans11
    Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • ILSdiva
    Sarah Hills (@ILSdiva) reported from Penarth, Wales

    @virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!

  • cherylockerby
    cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • jonthompenfarm
    JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Fine_ivy
    Jennifer Elliott (@Fine_ivy) reported

    @virginmedia I am really unhappy with the level of service I have received, first of all I had not been told that my contract had finished on my broadband so I was therefore charged extra for nearly a year, and now I can't even use your services, why did I renew with this company!!!

  • MrHuskyx
    Husky (@MrHuskyx) reported

    @virginmedia wtf is the point in telling everyone the same thing! Some us like myself pay £151 a month for this ******* shite. Either tell us when it’s coming back or refund everyone for loss of service. A don’t want your ****** bot response. Cheers not!

  • Air04__
    UNCNSR UR LIFE (Andrew) (@Air04__) reported

    @virginmedia so my connection speed is below half and now I can’t get tech support online or by phone wtf.

  • louise8372
    louise boston (@louise8372) reported

    @virginmedia Just getting worse - now just bbc1! Not resolved yet - poor

  • DaddyGruffalo79
    Daddy Gruffalo (@DaddyGruffalo79) reported

    @virginmedia My box has completely reset and wiped all my recordings and now won’t connect to the network!!

  • OneManAndADog
    Paolo (@OneManAndADog) reported

    @Tiffany65544319 @virginmedia Even in Northern Ireland apparently as I got a phone call from my elderly relative due to my role as family tech support.

  • sarahmartin0312
    Sarah Martin (@sarahmartin0312) reported

    @virginmedia @tandcbroking I would check your website for a service status update but it isn’t working.

  • EmmaBabeyy93
    Emma Carr (@EmmaBabeyy93) reported

    Virgin media are absolutely shite. Nothing but robbing little snakes that take your money but incapable of providing the service that you pay for. Snakes they are

  • DD16498
    Di Dalgity (@DD16498) reported

    @virginmedia Well, it's not good enough! Can't get on to the website, app isn't working and just forget about phoning! Only option left is to read a four line message on twitter! No updates, no reasons! For a communication company, you're pretty bad at communicating your customers.

  • sparklefinger5
    sers (@sparklefinger5) reported

    @virginmedia Nearly 4pm still no fix? When might we get our services back?