Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Portishead, Weston-super-Mare, and Clevedon.

City	Problem Type	Report Time
Cardiff	Wi-fi	19 hours ago
Cardiff	TV	19 hours ago
Cardiff	Internet	19 hours ago
Portishead	Wi-fi	2 days ago
Cardiff	TV	3 days ago
Cardiff	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  Benjamin Hartrey (@benj8min) reported 3 seconds ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 2 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  Christina Macaulay (@macauc01) reported 2 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Rob Downer (@NobbyD27) reported 9 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Gareth Jones (@gazthebluebird1) reported 10 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Benjamin Hartrey (@benj8min) reported 17 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Peter Gillibrand (@GillibrandPeter) reported 24 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Benjamin Hartrey (@benj8min) reported 28 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  amanda roberts (@amandaroberts10) reported 33 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Gareth Jones (@gazthebluebird1) reported 33 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 34 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Benjamin Hartrey (@benj8min) reported 34 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Moseph Mellars (@stfcjoner1986) reported 41 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Stuart Ropke (@stuart_chc) reported 42 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Dave T (@fin_father) reported 44 minutes ago from Weston-super-Mare, England

  @thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.

• 
  Gareth Thompson (@gareth_thmpsn) reported 44 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Benjamin Hartrey (@benj8min) reported 50 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Acuharmony-UK (@AcuharmonyUK) reported 51 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

• 
  Rob Downer (@NobbyD27) reported 55 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 59 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer West (@jennysweetie) reported 7 minutes ago

  @virginmedia I am absolutely disgusted with the service (or lack of) that I have received over the last few weeks. Completely disgraceful. Appalling company.

• 
  mel0308 (@melmichael1) reported 7 minutes ago

  @virginmedia It’s not working and it’s continually like this, sick of it. On the phone to Sky now to see what they can offer

• 
  Becca Murdoch (@FedUpMammy) reported 10 minutes ago

  @skytv what’s with the sky Q box just deciding it wants to turn off/stay on ff or rewind/refusing to record while paused? We pay a lot of money for a service which just isn’t up to scratch, tv is a mess, broadband pitiful. Thank goodness @virginmedia were at the door today.

• 
  Jason is on Mastodon 🏳️‍🌈🪷 (@Lewishamdreamer) reported 11 minutes ago

  @virginmedia Oh good now your site acknowledges the widespread failure. And promises a fix by 2130. Is that reasonable? I don’t think it is, especially given your outrageous price hike.

• 
  Jason is on Mastodon 🏳️‍🌈🪷 (@Lewishamdreamer) reported 14 minutes ago

  @virginmedia Not true. Your service status is failing as much as ever. The whole street is out, so if you don’t already know where/what the problem is I’ll just have to wait the standard 4-5 hours until you finally agree and do your jobs and fix your problem.

• 
  ⚪️ (@callum1512_) reported 16 minutes ago

  @virginmedia no unfortunately it still seems that the outage is effecting the Exeter area. #ecfc #pafc

• 
  Vanessa Kenehan (@VanessaKenehan) reported 20 minutes ago

  @SurvivalZippy @virginmedia I’ve only got a basic tv package, the line rental they insist you have to have and basic broadband for that price. I’ve been a loyal customer since they took over from Cabletel in the 90s 🤬

• 
  Waheed (@Waheed67457074) reported 21 minutes ago

  @virginmedia But upon calling the help line I've been told we must now take another day off work as we have to be in

• 
  Waheed (@Waheed67457074) reported 23 minutes ago

  @virginmedia The problem in her words was that.. We have had a badly installed line and it was only supposed to be temporary, her test signalled I have been paying for substandard speeds since my line was installed... But Ive been paying premium rates, so that needs looking at

• 
  jayne whitehouse (@jayneylou21) reported 25 minutes ago

  @virginmedia If you send me a direct message I will send you my account number to look into - I would like to make an official complaint