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Virgin Media

Virgin Media outages and service status in Weston-super-Mare, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 21 outage signals in the last 24 hours around Weston-super-Mare, including 21 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received May 14, 6:17 PM GMT+1.
  • 40% Internet (40%)
  • 36% TV (36%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 2% E-mail (2%)

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 15: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Weston-super-Mare, and Portishead.

CityProblem TypeReport Time
Cardiff Internet 14 hours ago
Cardiff TV 18 hours ago
Cardiff TV 18 hours ago
Cardiff TV 19 hours ago
Cardiff E-mail 19 hours ago
Clevedon TV 19 hours ago

Nearby cities with recent reports

Cardiff

20 recent signals

14 hours ago
Clevedon

1 recent signals

19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • SteveMowat4
    Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England

    @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

  • 555Husker
    MarcB (@555Husker) reported from Cardiff, Wales

    @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

  • RupaliaSunny
    Sunny Rupalia (@RupaliaSunny) reported from Penarth, Wales

    @virginmedia have the worse broad band service....customer service is a shambles and all.

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • Chloe_coy_
    Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

  • mz_drennan
    mz f Drennan (@mz_drennan) reported from Cathays, Wales

    @virginmedia you ,mean the awful service you usually provide is even worse,,

  • paulo1927
    Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported from Cardiff, Wales

    @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

  • GarethLloyd18
    🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported from Cardiff, Wales

    @virginmedia awful customer service

  • jonny_ex9
    Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please, I don’t have the minerals for this tonight @virginmedia

  • stfcjoner1986
    Moe Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

  • RobertPeledie
    Rob Peledie (@RobertPeledie) reported from Weston-super-Mare, England

    @virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • dma990
    Dania.M (@dma990) reported from Cardiff, Wales

    @virginmedia tv box not turning on, tries to start up and then turns back off help pls

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveDuttonUK
    Dave Dutton: The Thirty Bob Kid (@DaveDuttonUK) reported

    @virginmedia If you could have let us know sooner I wouldn't have spent over an hour pissing about checking leads and rebooting the box! You should change your name to System Of A Down.

  • JohnBar72896911
    John B (@JohnBar72896911) reported

    @virginmedia Apology not accepted. Its been over 3 hours now. Whats the update. Channel not available on every channel lol. Renewed for this service, what an idiot!

  • petetweet1306
    Pete Hudson (@petetweet1306) reported

    @virginmedia Tv down. Can’t get through on the phone. What’s going on!!!

  • Ohgoditsme2
    Oh god it’s me (@Ohgoditsme2) reported

    @virginmedia what’s happening to your service today, now all sound has gone off. NE30

  • billingtonius
    Bill Carter (@billingtonius) reported

    @virginmedia What about those experiencing problems with their internet? Being sent pointless updates via text. Each message being sent 3 times. Each message just pushing the expected resolution back a few days. For nearly a month now.

  • sarahdaxsarah
    Sarah (@sarahdaxsarah) reported

    @virginmedia Still no TV service since Thursday night, absolutely appalling service @virginmedia !!!

  • iron_cereal
    Michael Wisbach (@iron_cereal) reported

    @virginmedia What about those waiting an hour on hold for an issue that appears to be VM's fault. Just wanting a new hub as old one has red light on. Contacted you about this one day ago. Your customer service is awful!

  • molwins
    Stevie (@molwins) reported

    @virginmedia Shocking service lately !! Glad I only have 2 months left!

  • COOPSthereitis4
    Chris (@COOPSthereitis4) reported

    @virginmedia ...in 24-48 hours. Will i be compensated for not having a service i am paying for?

  • HeadingleyVoice
    HeadingleyVoice (@HeadingleyVoice) reported

    @virginmedia HI My 360 virgin box is still not working or my TV , when i ring it says my account does not exist, what can i do !!!1