Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Al
(@algro10) reported
from
Clevedon, England
@10sam_h Yeah likewise, virgin media awful still not sorted it
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Jacob
(@j_bettany) reported
from
Clevedon, England
So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Al
(@algro10) reported
from
Clevedon, England
@stewartcarter6 Appears it’s a Virgin media issue , shambles
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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samantha lee
(@SamanthaLee2) reported
@virginmedia van working in Street just disconnect my sister and drove off, now can't work from home and her son can't do his GCSE coursework. Unhelpful person on phone said can't get anyone there until end of week dreadful service
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Zakar Yasin
(@ZakGujar) reported
@virginmedia The number port obviously did not go through and look how long it has been. What if they say they cannot port the number over? The account with previous provider is closed due to non payment. Which we were advised by VM to cancel direct debit and the rest will be taken care of.
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norman sharkie
(@nsharkie) reported
@virginmedia I recently go a new Hub it works after a few initial issues. Today a 5th Hub 3 was delivered. I complained when the third was delivered but they just keep coming and no-one seems bothered.
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Kassy Bull
(@kassybull) reported
@virginmedia @virginmedia I’ve checked and it is says there is no issue but clearly there is. This is happening every 2-3 weeks now for us?
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Daniel Peart
(@peartdan) reported
@virginmedia Hi, I need you to confirm which company is providing your mobile coverage as I need to avoid them when I leave you due to awful coverage.
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UTD XTRA©
(@UtdXtra18) reported
@virginmedia disgraceful service. Don’t log my right to cancel on the date requested and now tell me it’s passed and have to pay £115 to leave!!! How is that even fair? Who is the telecoms ombudsman to lodge a formal complaint? #virgin #CustomerService #poor
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peter davis ( petertpipe ) 🌈
(@Peter_R_Davis) reported
@virginmedia I DONT want it on my phone i want it telly ... Sorry DB , but all i wanted to know is when is virgin going to add DiscoveryPlus : Thanks for the help DB not that it helped : Im sure MANY other Virgin customers are wanting the same answer : OR looking to switch #Sky
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Singapore Maths Academy
(@SGMathsAcademy) reported
@virginmedia That team us useless, they've transferred me to the wrong number, told me they would call me back within hour and after 4 hours haven't! Your customer support is horrendous. What is the email address of the CEO?
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C L A I R E
(@InTheClaire82) reported
@virginmedia Thank you. I have now done this. However I note that it states that I may be charged a fee for getting a technician out. I’ve been without a TV since early Friday morning. Are virgin going to deduct charges from my next bill to account for the loss of service? 🙄
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Nafeesa
(@nafeesa_x) reported
@virginmedia I did I am still having issues