Virgin Media outages and service status in Weston-super-Mare, England

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Weston-super-Mare, and Portishead.

City	Problem Type	Report Time
Cardiff	Internet	4 hours ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago
Cardiff	E-mail	2 days ago
Cardiff	TV	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  Moseph Mellars (@stfcjoner1986) reported 6 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Nathan Rhys George (@orangethunder_) reported 6 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 9 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Steve Mowat (@SteveMowat4) reported 10 minutes ago from Weston-super-Mare, England

  @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

• 
  Elisabeth (@misselisamartin) reported 13 minutes ago from Cardiff, Wales

  @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

• 
  Tim Burns (@TimmyGrunt) reported 13 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Darren Coomber (@Dazc090861) reported 18 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Right Direction (@BackOnTrack__) reported 23 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  mz f Drennan (@mz_drennan) reported 24 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Al (@algro10) reported 25 minutes ago from Clevedon, England

  @stewartcarter6 Appears it’s a Virgin media issue , shambles

• 
  Steve Mowat (@SteveMowat4) reported 27 minutes ago from Weston-super-Mare, England

  @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

• 
  Sioned Wyn 💛 (@sioden) reported 27 minutes ago from Cardiff, Wales

  You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)

• 
  Brody (@brodyanderson_) reported 47 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 49 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Right Direction (@BackOnTrack__) reported 49 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Benjamin Hartrey (@benj8min) reported 52 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Moseph Mellars (@stfcjoner1986) reported 53 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Pauline Lomax (@RedhillsAnnie) reported 55 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Mark (@MarkAnstee2) reported 57 minutes ago from Weston-super-Mare, England

  @paulatkinsonuk @virginmedia Virgin hubs are known for poor wifi signal the hub 4 aint much better i ended up getting an old home hub router and turning that into a wifi access point . Though if you do get a hub 4 beware of overheating along with virgin wifi boosters.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 58 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clareactually (@ActuallyClarex) reported 3 minutes ago

  Fk sake #virginmedia not working yet again. That’s made my mind up. Cancel it is.

• 
  FootballCricketMad (@fcmad1960) reported 3 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Ben Leo (@Benleo) reported 7 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  Conor Swifty (@ConorSwifty) reported 7 minutes ago

  @virginmedia hello Virgin Media had a dodgy phone call from +442045148789 saying it's Virgin/O2 trying to end contracts early for upgrading & wanted details while the lady spoke poor English & kept saying eh 24/7.

• 
  Kate Stevens (@katehub1960) reported 12 minutes ago

  @virginmedia My TV service is still not working. There is no signal and i have tried every ‘fix’ recommended please can you send an engineer….

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 14 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  Phykell (@phykell) reported 15 minutes ago

  @Benleo @virginmedia Doesn’t surprise me one bit. Definitely the worst brand as well.

• 
  KrYpt (@KrYpt923317) reported 17 minutes ago

  @Benleo Disgusting customer service. I’ve had many issues with then. Financial Ombudsman Service have always helped, but now they’ve changed regulators, who are almost as bad as VM. Virgin Media just hiding behind a great product.

• 
  Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported 17 minutes ago

  @virginmedia Ive had 5 complaints in with you, 3 have only ever been looked at and all i get is , " we'll make sure things are done differently " yet never are. So no thanks ive had more than enough of your excuses I'll do what Ben is doing and go to the ombudsman. You really are terrible

• 
  kevan ramsdale (@KevanRamsdale) reported 19 minutes ago

  @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!