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Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Portishead, Weston-super-Mare, and Clevedon.

CityProblem TypeReport Time
Cardiff Wi-fi 11 hours ago
Cardiff TV 11 hours ago
Cardiff Internet 11 hours ago
Portishead Wi-fi 2 days ago
Cardiff TV 2 days ago
Cardiff Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • OrdinryGirl1987
    OrdinaryGirl (@OrdinryGirl1987) reported from Cardiff, Wales

    @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

  • pops_74
    St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g

  • WynfordE
    Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

  • slim3110
    Emma Giles (@slim3110) reported from Cardiff, Wales

    @virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

  • sb208
    Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusiness @Forbes I'd just like our service to work ...

  • KieranPolls
    Kieran (@KieranPolls) reported from Cardiff, Wales

    Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

  • sb208
    Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

  • hannahughes
    Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

  • sb208
    Charliesays (@sb208) reported from Cardiff, Wales

    OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

  • Dumbo7713
    Dumbo (@Dumbo7713) reported from Cardiff, Wales

    @garycymro @virginmedia Try TB home hub I'm with virgin there shit

  • hannahughes
    Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Still not working... 3 days.. wont hold my breath

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jacslovinit
    jackie arcari (@jacslovinit) reported

    @virginmedia None of your phone numbers are working, shocking service, you paying foe my data usage and don't bother increasing my bill, your service hopeless. Also speaking to my neighbours, my box is we out of date.

  • DunnoMarley
    Mar 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@DunnoMarley) reported

    @virginmedia you lot are munters. You're internet ain't cheap and your service is ****. Sort it out

  • DebbieYeates1
    PortsladePalace (@DebbieYeates1) reported

    @timeforgin7 @virginmedia Same down our way too

  • TinaBCatz
    Tina 🇬🇧❄️😈❄️ #BeKind (@TinaBCatz) reported

    @Johnsmi57306735 @Shayan86 @virginmedia Phew. For a minute I thought I was the only one getting conned. Mines £87 (TV, Broadband, Landline) set to rise by £15. Just don’t have the energy to look for a better deal as I hear bad about all of them.

  • Ashwort2Raymond
    Raymond Ashworth (@Ashwort2Raymond) reported

    @virginmedia Been **** again in Wigan #crap

  • Mr_S_David
    David Just David (@Mr_S_David) reported

    Are we all getting a refund off @virginmedia for the 💩service with broadband?

  • debconnor
    debconnor 🇺🇦 (@debconnor) reported

    @virginmedia sort it out! Don’t message me saying it’s all sorted and hour later it’s down again! all I keep thinking is you’ve been hacked.. so how safe is all our data #virginmediadown

  • DitpoYT
    Ditpo 👑 (@DitpoYT) reported

    @Jb_radley @JollyBodge @virginmedia if you used your eyes for anything other than watching the hub you'd see the hundreds of people complaining about their mobile data not working either

  • muckman1969
    dylan payne (@muckman1969) reported

    @virginmedia Lost all internet in po8. Not at all happy. You put the bill up over 20% and then don’t supply the service you agreed. If I refused to pay, you would send bailiffs around to retrieve money. I’ve been a loyal customer for years and now you are abusing my loyalty. Terrible service

  • SimonthegoatUK
    Simonthegoat (@SimonthegoatUK) reported

    @virginmedia 15 minutes trying to cancel with retentions team then they hang up. One way to avoid people leaving I suppose.