Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Barry, Cardiff and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Weston-super-Mare |
Wi-fi | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Weston-super-Mare |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
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Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia And now when I call you are "currently experiencing system problems" ridiculous
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
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David Lloyd
(@dave_backwell) reported
from
Backwell, England
Appalling customer service thread to follow about @VirginMedia. 6 months ago my partner and I moved in together. We were both customers with @virginmedia but for obvious reasons decided we only needed one account in our new house ...
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
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David Lloyd
(@dave_backwell) reported
from
Backwell, England
She tried to complain, but got nowhere. This month her contract expired, so she tried again. Yesterday she spoke to a customer service guy @virginmedia who was very surprised at what she had been told back in July. He told her to contact the house moving dept, who'd refund her
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AllOpinionsAreMyOwn
(@DaleSussex) reported
Any one else having internet issues in BN13 with @virginmedia #virginmedia
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Iron Satay
(@IronSatay) reported
@virginmedia AN HOUR ON THE PHONE FOR THEM TO HANG UP WITHOUT RESOLVING ANYTHING. THIS COMPANY IS A TOTAL JOKE. 4HOURS IN THE WEB CHAT TODAY ALONE. DISCONNECTED 15 TIMES SINCE FRIDAY. ALL MY EMAILS IGNORED AFTER BEING GIVEN A "RESOLUTION" ALL MY. COMPLAINTS MARKED AS RESOLVED.
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Tracy Cooper-Adams
(@Tracycooperadam) reported
@virginmedia Just tried the link, says no known issues with broadband, ran the test on my hub and it says it can't run a test right now
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Jordan
(@JM93__) reported
@virginmedia I’d like to make a complaint to higher management about two very poor customer service calls I just experienced. I was told “I have lunch so have to go & no one else can take your call” - absolute shambles. This was after somebody else put down the phone on me.
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Derek Turpin
(@thedelboy) reported
Channel 273 Virgin Media has Auschwitz documentaries on just now, I can't help but watch I'm trying to find a reason Why The Israeli government has gone so Insane, no one Sane would advocate what its doing now.
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Zorif
(@FirozRasheed) reported
@virginmedia This is only taking me the VirginMedia Webpage. Please help me to sort the issue #virginmedia
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John Leach
(@RevJohnLeach52) reported
Not pleased with @virginmedia. Signed up for broadband on Sat with installation on Tuesday. Email this morning, sorry had to cancel appointment for Tues, next available April 8th. Don't I feel stupid? Do obviously a con.
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Rob Kelly
(@onetweetbeyond) reported
@virginmedia my internet stopped working suddenly at about 2pm. Checked connections all seemed to be in order, just internet not TV affected. Is there an outage in SW18
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Ian brown
(@Ianbrow45728640) reported
@ElliotAPLYiD @virginmedia My wife has been on the live chat for 2 hours , got No where can’t under stand what she is saying ,then on phone for an other hour and still got no where . So bad customer service
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Iron Satay
(@IronSatay) reported
@virginmedia THEY ARE NOT RESOLVED. NOT A SINGLE COMPLAINT ADDRESSED, JUST A BLANKET RESPONSE. BLANTANT DISCRIMINATION AT WORK. BACKWARDS PREDATORY PRACTICES. STAFF TRAINED TO CAUSE DISTRESS.