Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

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The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 and BS23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 01/26/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff TV
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • BenLloyd91 Ben Lloyd 🔰 (@BenLloyd91) reported from Cardiff, Wales

    @RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣

  • DodgeyDog DodgeyDog (@DodgeyDog) reported from Clevedon, England

    @virginmedia Thanks! But it’s really not just me - there must be others - at this difficult time - who will be having to pay more for just the same service!

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

  • JasperDommett 𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported from Cardiff, Wales

    @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

  • SammyHarrison89 Sam Harrison (@SammyHarrison89) reported from Cardiff, Wales

    @disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.

  • PerformandGrow Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • DebbieWharton Debbie Wharton (@DebbieWharton) reported from Cardiff, Wales

    @WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!

  • perks18 Roger Perks (@perks18) reported from Cardiff, Wales

    @virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!

  • DodgeyDog DodgeyDog (@DodgeyDog) reported from Clevedon, England

    @TomMockridgeVM. @Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰

  • nicholasmith6 Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported from Cardiff, Wales

    @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    @virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.

  • DodgeyDog DodgeyDog (@DodgeyDog) reported from Clevedon, England

    @Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!

  • TaffieBaggie Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported from Cardiff, Wales

    @EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.

  • PhilippaWillia1 Philippa Williams (@PhilippaWillia1) reported from Penarth, Wales

    @virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped

  • DodgeyDog DodgeyDog (@DodgeyDog) reported from Clevedon, England

    @virginmedia #virginmedia #virginbroadband #stayconnected. I am still a customer at the moment - however, despite txts to a number given to me - at 9:30am - no one has got back to me! Very disappointed

  • PentwynP Pentwyn & Llanedeyrn Pickers (@PentwynP) reported from Cardiff, Wales

    @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

  • reddevil1975 Leanne Everest ❤💛❤ (@reddevil1975) reported from Barry, Wales

    Here we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! 🙏 🙏 🙏 🙏 🙏 🙏

  • FerriesAndy Andy Ferries (@FerriesAndy) reported from Cardiff, Wales

    @virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem

  • perkie7 Claire Perks (@perkie7) reported from Cardiff, Wales

    @virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • roryismyfullnam Rory Alexander 💙 (@roryismyfullnam) reported

    @virginmedia how can I speak to someone- the customer service is dreadful, and we need a technician but cannot speak to anyone.

  • xoblxnding ‎‏ًً (@xoblxnding) reported

    anyone else having problems with virgin media??

  • KaiKuenssberg Kai Aaron Kuenssberg (@KaiKuenssberg) reported

    @virginmedia Can the account holder cancel with a letter? Easier than being on hold.

  • wildbryn Bryn (@wildbryn) reported

    @virginmedia how am I supposed to get hold of you???? Can’t get through on the phone, can’t do what I want online. Complaints page not working on website!! HELP ME!!!

  • pitiful_stu stu (@pitiful_stu) reported

    @virginmedia 2/2 that. And the engineer team was a no show. Called last night on hold for almost an hour. Was supposed to have a call back from a manager today and i haven't received it. Check the virgin account and I've got an engineer appointment for February 10th. Service is unusable.

  • DeeCashion Dee Cashion (@DeeCashion) reported

    @virginmedia She's now in the new property. We requested the service to be reconnected 2 weeks ago so that when she moved in, she would have her alarm.

  • drgonzomunro Philip Munro (@drgonzomunro) reported

    @virginmedia I have just taken delivery of a lovely V6 box and couldn't figure out why it wasn't working. Turns out I need a splitter box which we have never had (we don't have a wall box either - just a cable into the hub). How can I get a splitter cable so I can use my V6?

  • karenforbes karen forbes (@karenforbes) reported

    @virginmedia please please help! My wifi is awful! Ever since updated to new hub. Spend over £100 a month on your services for nothing! Tried e-mailing, phoning - nothing! Stuck in lockdown with shocking WiFi! What a time to be alive! BT or sky? Which one is better?

  • TheOliG Oli Grant (@TheOliG) reported

    @virginmedia I have tried to call you for a week. Each time I call it says no one is available and to call back. This is a joke of customer service. What am I supposed to do, change to BT?

  • thedogger31 darren (@thedogger31) reported

    @virginmedia every day I get a service request appointment and never happens and so we wait for tomorrow’s appointment that again won’t happen