Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Barry and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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Craig Allan
(@CraigAllan5) reported
from
Clevedon, England
@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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WelshWayno
(@WayneAssiratti) reported
from
Penarth, Wales
@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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gaming_vlogger
(@gamingvlogger1) reported
@virginmedia This is what mostly comes up when I restart my network Invalid ip config Dsn server not responding No connection to dns server Your computer appears to be correctly configured but the device detected or dns server is not responding
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Charlotte Lawrance
(@cizzim) reported
@virginmedia Yep, you’ve had issues in our area since Friday - made it quite difficult to work from home. It seems to be a major issue as it’s not fixed two days later?
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Holly Hackney
(@Hackers__H) reported
@virginmedia I just tried the text number and it suggests I transfer to WhatsApp, which I have already done twice. This is not good enough. Let me cancel the TV service!!
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Radical leftist maniac Suzy
(@suzyneedsahobby) reported
@virginmedia Hi, this problem has re-occurred straight away, so seems not to be the box. Do I have to go right back to the beginning now to get further support, or is there a different number to speak to a human?
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Sharan
(@sharan97) reported
@virginmedia Yet those of us that need Internet to work from home or students that need Internet access for studied suffer whilst you can't provide a service even though fibre cables have been laid and a fibre ready box is less than 20 metres away sitting unused!
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Leopold O'Brien
(@Leopoldobrien) reported
@virginmedia why have there been issues with Internet for 4 days???
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Charlotte Lawrance
(@cizzim) reported
@virginmedia what’s going on in e11? Barely been able to use the internet since Friday afternoon, whatever is being done to “fix” it- it keeps breaking again? Not working now again..!
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Angus Ferguson.
(@angferg) reported
@alisonstenning @virginmedia Managed to get compensation from them when they insisted on charging me to leave when I had no choice but to leave. Their service not available in new home. Other utilities actually offer refunds when you leave before contract up & pay in advance. Threatened them with everything.
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Jess Foster
(@JustJessFoster) reported
@virginmedia The point is Yodel haven’t delivered on the 3 occasions they said they would.. now it’s being delivered Monday. So the service isn’t good
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laura
(@queen__cammie) reported
@virginmedia No. I am not the account holder, I am simply speaking on their behalf and raising the issue as he is terminally ill and he does not have the energy to keep chasing this.