Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
TV |
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Lowri mifsud
(@lowri_mifsud) reported
from
Cardiff, Wales
@virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion
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Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
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Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
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Emma Blackburn
(@Bridgey21) reported
from
Backwell, England
@virginmedia my WiFi is not working despite paying someone to install it and about 7 hours of troubleshooting so far. One of your agents was helping me and was supposed to call me back 25 minutes ago but hasn’t yet and booster issue still not fixed
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
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Sam / Ratuse 😈
(@Ratuse_) reported
from
Cardiff, Wales
My internet has been down literally all night what’s going on @virginmedia
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia broadband was down in night. Says it’s fixed but I have no wifi though when I run a test after switching off router I’m told there’s nothing wrong. Postcode is CF631ET
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Chris Roberts 🏴🌹
(@ObsrvntPheasant) reported
from
Cardiff, Wales
Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
@virginmedia hi. Could you please tell me what email address I can send a complaint that will get read as after all my issues last week I have just been sent a bill that is higher than @ColeenRoo legal bill
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
wow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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m
(@leipperm) reported
@virginmedia No one from virgin has called since I spoke to them on Friday where I was told that they won't be out till the 18th Jan. The fact that there is a disconnect between customer service and your engineering team is what gets me. Your customers service team don't have the full info
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Tash
(@MicaMica100) reported
@virginmedia I have just scrolled down some responses last week and I can see you have arranged web chats with customers complaining.
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Tash
(@MicaMica100) reported
@virginmedia Not really sure what the point of VM having a Twitter account as unlike other providers you are unable to facilitate or help customers even with DM’s. Considering you are a media company I find it rather bizzare.
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Humyra
(@myrax_h) reported
@virginmedia I was told I’d get a call within 3-5 working days. This was on Monday 2nd January. It has now been 5 working days and I still haven’t received a response regarding my order. I want to cancel it and I’ve been told I can’t until I get my order but you don’t even know where it is!!!
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Fahrani⛳️
(@Izan_rani) reported
@Dorkfeatures @virginmedia Avoid getting scammed I will advise you wait on support teams or rather contact @Lordtechi they are reliable too .
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TwoToneTurtle
(@twotoneturtle8) reported
@virginmedia What link? I was on twitter on my account at 10am, no notifications, no DMs, no Emails etc came through. Where was it posted? I'd appreciate it if you'd send the link now so that I can talk to someone to resolve the issue of 111 days (and counting) with no VM service. Thanks.
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Fahrani⛳️
(@Izan_rani) reported
@Dorkfeatures @virginmedia Talk to @Lordtechi they helped me when support services wouldn’t help me🥺..
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Jordan
(@Jordash91) reported
@virginmedia 28 hour outage, comes back for an hour and then goes out again? Person on phone said originally to wait 24 hours. Do I need to waste another 24 hours destroying my mobile data?
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Vicky
(@ohwilduk) reported
@virginmedia You said you were fixing an issue in my area this morning, at the time I didn’t have an issue and it then went off shortly after. You then sent a text saying it’s fixed and it’s absolutely not fixed, it’s been hours and I work from home so I’m losing pay
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Louis Pleace
(@LouisPleace) reported
@virginmedia It says it’s unable to check. It’s just failing my calls as soon as I make them. I can receive calls but not make them. I have service and can use 4G/5G