Virgin Media outages and service status in Weston-super-Mare, England

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Weston-super-Mare, and Portishead.

City	Problem Type	Report Time
Cardiff	Internet	10 hours ago
Cardiff	Internet	13 hours ago
Cardiff	Internet	20 hours ago
Cardiff	Internet	20 hours ago
Cardiff	Internet	2 days ago
Cardiff	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  Sam Tempest (@SATempest) reported 1 minute ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Jacob (@j_bettany) reported 5 minutes ago from Clevedon, England

  So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

• 
  Gareth Jones (@gazthebluebird1) reported 7 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Dai John🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@johndn) reported 9 minutes ago from Cardiff, Wales

  Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡

• 
  Stuart Ropke (@stuart_chc) reported 9 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Ed Morris (@edmorrispt) reported 16 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Pauline Lomax (@RedhillsAnnie) reported 17 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  𝗣S. (@philscully) reported 22 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Tim Burns (@TimmyGrunt) reported 23 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Simon Hughes (@hugemassiff) reported 23 minutes ago from Cardiff, Wales

  @virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please

• 
  Right Direction (@BackOnTrack__) reported 25 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  ANDREW JUDD (@cardiffrebel) reported 25 minutes ago from Cardiff, Wales

  @virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?

• 
  Gill Harrison (@gillih) reported 31 minutes ago from Portishead and North Weston, England

  @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

• 
  sarah dobson (@dobbo79) reported 31 minutes ago from Cardiff, Wales

  @virginmedia my WiFi is down AGAIN, come on, this is stupid now!!

• 
  squeaks (@dodo1960) reported 33 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Rob Peledie (@RobertPeledie) reported 36 minutes ago from Weston-super-Mare, England

  @virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting

• 
  Elisabeth (@misselisamartin) reported 46 minutes ago from Cardiff, Wales

  @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

• 
  Benjamin Hartrey (@benj8min) reported 47 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Jonny Ex (@jonny_ex9) reported 51 minutes ago from Cardiff, Wales

  Fix my internet please @virginmedia

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 54 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cyberbob1uk (@cyberbob1uk) reported 4 minutes ago

  @hamsterpranks @virginmedia Use your cooling off period and get out of that contract. I'm currently on my 5th outage in 6 weeks.

• 
  Helkhiana (@helkhiana) reported 6 minutes ago

  @saltyy_savage I had Virgin media for years and only issues and expensive contracts. I am on Plusnet right now £43/46 for 900mb with 0 problems and uk customer services. They do £3 increase yearly and I am curious to see my first contract end what I'll get. Bet still better than virgin

• 
  Ian 🇬🇧 (@nightrider20244) reported 10 minutes ago

  @Benleo @CherryFaves0 @virginmedia They are useless the call centre staff are clueless I was only trying to be able to log into account on line and change bank details with them still never got it done all time I was with them I had to ring up every month to pay bill the only thing they understand is taking money

• 
  Pete Carroll (@pcarrollmusic1) reported 11 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Geoff Jones (@geoffjones7) reported 14 minutes ago

  @Benleo @virginmedia I was a service engineer for many years for Virgin (formally Telewest). You most certainly do not have to renew a contract to get a cable fixed. Also the Indian call centre has been a long-standing issue for their customers. Very poor service

• 
  Ben Leo (@Benleo) reported 14 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  786 (@TS7319) reported 16 minutes ago

  @Benleo @virginmedia Virgin Media couldnt fix my internet broadband after 3 engineer visit and they broke my wardrobe and i switched to EE which is better

• 
  Anumcara (@Anumcaras) reported 20 minutes ago

  @Benleo @virginmedia Similar happened to me and again the call centre pushing am unnecessary sale and left me with no internet for weeks. Falsely claiming I needed new equipment but didn’t book an engineer It’s not the same company these days. Issues started September and this Friday engineer will finally arrive. I had to go back to sky in the meantime and move the virgin account to an other address because they would not cancel and kept ending calls. I would not recommend them. Also they have had issues nationwide with internet past two weeks impossible to work from home or study. Will they reimburse those customers?

• 
  mandy (@mandy83906280) reported 23 minutes ago

  @Benleo They, Virgin media are terrible. I'm with Plusnet now, wonderful customer service, always speak to an English person in UK, they pick up quick too.

• 
  CHOPPERFAN34 (@CHOPPERFAN34) reported 26 minutes ago

  @PlinkFuel @virginmedia I’m almost certain it is fibre optic it just goes down all the time