Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
TV | |
| Weston-super-Mare |
Internet | |
| Barry |
TV | |
| Cardiff |
Total Blackout | |
| Barry |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
-
Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
-
Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
-
Brody
(@brodyanderson_) reported
from
Cardiff, Wales
@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
-
🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
-
damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
-
Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
-
Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
-
Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
-
Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
-
Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia And now when I call you are "currently experiencing system problems" ridiculous
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave
(@dave88d) reported
@virginmedia VM cancelled my direct debit didn't inform me Added £7.50 for non payment. Threatened to stop my services. I rang today virtually accused of lying as VM wouldn't cancel DD. My bank confirms VM cancelled. 2hrs on phone and still not sorted. 🤬
-
Gordon Marr
(@GordonMarr15) reported
@virginmedia No I sent a hard copy of my contract to Virgin this indicates £80 PM. I’m more than willing to pay that sum, I have never been in arrears and I want everything to be normalised ASAP.
-
uR a haiRy wiZard ✨
(@ryanwwil) reported
@virginmedia Twice now I’ve been on hold for 12 minutes then the lines been cut when it’s about to go through? Just seen others experiencing the same, is that what customer service have been trained to do? Are you able to have someone call me?
-
Misha Campbell
(@90s_Misha) reported
@virginmedia It’s ok, I think after my constant pestering and sending war and peace in emails it’s finally been resolved 🤞🏾. I was just replying to the person who was experiencing the same issue as me and I now know it’s a company issue and not just a one off experience on my side. Thanks
-
Darren Challenger
(@DChallenger1986) reported
@virginmedia But if a customer cancelled they'd have to forfeit a penalty after the initial 14 days?
-
_0_
(@tarkanerbil85) reported
@virginmedia Hi, No, none reported all day. Router status is flipping between ‘DNS scanning’, ‘requesting CM ip address’ & ‘Partial service (US only). My TV is fine
-
Bean Zoomy 🎶
(@BeanZoomy) reported
This is my final month after being with you for 7 years @virginmedia Why? Intermittent #broadband service for 2 years that you are unable to fix... and you think it's still okay to raise prices for my upcoming new contract (already cancelled and going to BT)
-
John Holmes
(@holmesjohn5) reported
@virginmedia The team that prepared wiring to the house told me it was all sorted for installation as agreed No one has been near since therefore I really don’t believe there’s an issue apart from you have overbooked installs for Saturday
-
Linz =)
(@itsmisslinz) reported
@virginmedia So there is a chance you have restricted a 91 year old, housebound, poorly, partially deaf man’s phone? Even though he doesn’t have and has never had internet or router and has had no contact from yourselves?
-
Darren Teverson
(@darrentev74) reported
About a year and a half ago @virginmedia sent out a free Stream Box for showing Freeview programmes because we had their broadband service. Now it seems our package goes from £24/m to £44/m due to Stream TV package being added. #VirginMedia that is underhanded #StreamCancelled