Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 02/14/2026 16:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • HanneRuthHall Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales

    @virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!

  • WayneAssiratti WelshWayno (@WayneAssiratti) reported from Penarth, Wales

    @virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?

  • CraigAllan5 Craig Allan (@CraigAllan5) reported from Clevedon, England

    @virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.

  • harveyhound73 Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales

    @virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.

  • DomSilva2 Dom Silva (@DomSilva2) reported from Cardiff, Wales

    @virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

  • darth_noga Darth Noga (@darth_noga) reported from Barry, Wales

    @virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!

  • Daleos1 Dale Perry (@Daleos1) reported from Cardiff, Wales

    @PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded

  • LeesaEdwards1 Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales

    @virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue

  • EmmaLouiseTho13 Emma 🌈 🖤 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🎃 (@EmmaLouiseTho13) reported from Cardiff, Wales

    @agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.

  • tibbo133no David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?

  • BowenAmByth David Bowen 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BowenAmByth) reported from Cardiff, Wales

    @virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.

  • tibbo133no David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting

  • JeffHopkinsCDF Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported from Cardiff, Wales

    @virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough

  • johndn Dai John🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@johndn) reported from Cardiff, Wales

    Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day

  • Tweet_Hazel Hazel (@Tweet_Hazel) reported from Cardiff, Wales

    @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

  • hugemassiff Simon Hughes (@hugemassiff) reported from Cardiff, Wales

    @virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kamam2003 CLIVE SAINES (@kamam2003) reported

    @virginmedia thanks to customer service and billing being no help what so ever explaining why when I get a new contract my bill is so high it wasn't until the 5 th of getting through and speaking with kisan in customer services who explained everything that I now understand.

  • MichalKWnuk Michał Wnuk (@MichalKWnuk) reported

    @virginmedia We've already done all the necessary, possible steps. Your automated system is going to charge me anyway, isn't it? I'll try to order it once again, but how to avoid the £40 fine from you? Your lack service was the problem not me not cooperating

  • LiamInTheSky . (@LiamInTheSky) reported

    @virginmedia No, I have issues at home because we live in the middle of nowhere so I accept that 3G is all I will get, however it still does not work at all. I have only recently been in an area with 5G and the performance is extremely poor.

  • ajfroberts ajfroberts (@ajfroberts) reported

    @virginmedia please can you tell me how I make a formal complaint - your customer service is an outsourced joke with no ability to talk to anyone who is remotely able to help

  • AndrewG23328170 Andrew Gibbs (@AndrewG23328170) reported

    @virginmedia I have been a long-standing customer (20+ years). Whilst I am overall satisfied with the service. I no longer feel I am getting value for money! Plus the fact when I upgraded from 100Mbps to 200Mbps “free of charge” . Addition charges were applied.

  • thatssomike Mike (@thatssomike) reported

    @virginmedia intermittent service constantly since you told us you were doing work on the line back on 04/08. It's nearly been a week. Any idea what is going on and when this will be resolved? It's incredibly frustrating. IG postcode.

  • DougieJohnstone Dougie Johnstone (@DougieJohnstone) reported

    @virginmedia A couple of weeks ago now. I reckon I’ve phoned over 30 times since March. I’ve been promised calls back, a swift resolution almost every time and none of this has happened. I’m 6 months down the line and nowhere further forward. The last advice was they were investigating.

  • _JoFoster Jo Foster (@_JoFoster) reported

    @virginmedia internet is not down continuously for 48 they cannot reimburse me. The service is intermittent internet keeps cutting out between evening times sometimes for 1 hour sometimes for 20 minutes sometimes for 3 hours. Paid for the internet service and service is running

  • ElectraHeartsJT Jessica Thompson (@ElectraHeartsJT) reported

    @virginmedia why does your service keep dropping every few minutes in the East Belfast area? There isn’t any planned outages until next week? Having to hotspot from my phone which isn’t ideal?

  • ctmccartney Dr Carole McCartney 🌻 (@ctmccartney) reported

    @virginmedia I'd like to move house but you clearly cannot cope with your customer numbers so now trying to cancel - but funnily enough you can't get through!