Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Penarth, Weston-super-Mare, Clevedon and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Cardiff |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Still not working
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nin
(@neil_nin) reported
@virginmedia any fear of reinstating the broadband service in the UB5 area one day?
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Pippa Clarke
(@Pippatron2103) reported
@virginmedia Please can you advise if the estimated fix times are an automated estimate? 4 times now we have reached the estimated fix time and it just gets pushed back. Would rather a worst case estimate so I can plan please!
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geoffreygoodwin
(@geoffreygoodwin) reported
@virginmedia Can help me? Why has YouTube channel 205 been downgraded so much? It’s awful now and for the 4178th time, there are no known service issues in my area.
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Purminder
(@Purminder) reported
@virginmedia What an asinine response! I’d have preferred an explanation as to why service has been down for over 33 hours!!
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Anna Streeter
(@anna_streeter) reported
@virginmedia Hello - internet is awful in CM23 3FR, anything being done to rectify ?!
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nin
(@neil_nin) reported
@virginmedia @Matthew99029297 Why on earth are you asking HIM the estimated time? Do you want him to go & fix it for you?
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K Don
(@KDon78567212) reported
@virginmedia yes- I do. I should add that I have been experiencing this issue since last June. I was on phone more than 5 hours trying to get this sorted. I have just found out that you have extended my contract for 18 months without acknowledging me. I have been with you for the last 13years
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Chris Brown
(@owlscityisours) reported
@virginmedia need to report my service been down all day but can’t ring and I’ve been online and there is nowhere for me to do this even though it says I can? Any help please as I want to make sure I can claim back for my loss of service! Thanks
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Dan O'Sullivan
(@dano_afc) reported
@virginmedia I’m not surprised you’re busy!!! Reading the thread on your page it would appear I am not alone in my displeasure for @virginmedia and their lacklustre service and provisions!!!
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Kev Partridge
(@oggy33) reported
@OpenreachHelp hi, really annoyed that you haven’t made our home live for BT fibre just because I have virgin media in my home. I want to use this service but now I’m told I have to pay for a new line when we had a line already. Nice way to treat a disabled wheelchair user.