Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 02/15/2026 04:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

  • djleekee Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales

    @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

  • GarethLloyd18 🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported from Cardiff, Wales

    @virginmedia awful customer service

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

  • MissAzzaB Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • behnazakhgar Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • reddevil1975 Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

  • blue_murdock Ritch Zablan (@blue_murdock) reported from Cardiff, Wales

    @virginmedia … is there network cover problem here cardiff now?

  • fredljones_ Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

  • fredljones_ Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

  • damianKerlin damian Kerlin 🏳️‍🌈 (@damianKerlin) reported from Cardiff, Wales

    @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

  • philscully 𝗣S. (@philscully) reported from Cardiff, Wales

    @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chrltt_mt char windell (@chrltt_mt) reported

    @virginmedia Hi, I have already called this number and tried all the options available and haven’t gotten through to anyone, only the automated message saying we have area issues. I have just tried it again and haven’t got through. Is there another number I can call?

  • quikstu Quikstu (@quikstu) reported

    @virginmedia I have since called back and my issue resolved. Just infuriating at the time. Thanks.

  • muzwold murray wells (@muzwold) reported

    @virginmedia I never received any calls, any letters - nothing. I understand the buyers of our house contacted VM on 6th Feb so how come you have cancelled our services within the 30 days anyway!!

  • RichLLoyd Rich Lloyd (@RichLLoyd) reported

    @virginmedia yes and logged a call with your tech team who were as of yesterday 'going to fix it remotely' - no further news

  • fxckits_phe Kang’s Stomp Trooper (@fxckits_phe) reported

    @virginmedia I’m leaving you. Worst connection ever.

  • williamsonkev Kevin Williamson (@williamsonkev) reported

    @virginmedia It puts me through the same set of tests as before and at the end of it says wait 24 hours to see if service comes back on.

  • x_paigeey Paige Wilson ✨ (@x_paigeey) reported

    Honestly never known a service like @virginmedia trying to charge me for their own mistakes

  • TerhiMG 2023 TerhiMG 🚗🇫🇮 🇺🇦 (@TerhiMG) reported

    @virginmedia TV not working SS says all okay have turned it on and off and rebooted several times says call a technician when call 150 it immediately says there is a fault THE WHOLE THING IS A WASTE OF TIME AND VM DOES NOT KNOW WHAT IT IS DOING

  • CaitMahoney29 cait (@CaitMahoney29) reported

    @virginmedia Some of the worst customer service I’ve ever had following my phone being stolen. Is there an email address to file an official complaint? I can’t find one on your website.

  • badjeroo SayWhaat? (@badjeroo) reported

    @virginmedia I was late paying a bill so had my services suspended just after midnight. Went online and it said if I pay in the next 10 mins, services will be reconnected. It’s been nearly 6hrs and still service. Why not do suspensions during office hrs?