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Virgin Media

Virgin Media outages and service status in Weston-super-Mare, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Weston-super-Mare, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Aug 13, 7:01 PM GMT+1.
  • 61% Internet (61%)
  • 27% Total Blackout (27%)
  • 12% Wi-fi (12%)

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 13: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, Nailsea, and Portishead.

CityProblem TypeReport Time
Cardiff Internet 2 hours ago
Cardiff Internet 2 hours ago
Cardiff Total Blackout 1 day ago
Cardiff Internet 2 days ago
Cardiff Internet 2 days ago
Cardiff Internet 3 days ago

Nearby cities with recent reports

Cardiff

12 recent signals

2 hours ago

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

  • KerryMordey
    Kerry Mordey (@KerryMordey) reported from Cardiff, Wales

    .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

  • SteveMowat4
    Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England

    @virginmedia Both those lights should be green. Any red lights mean there is a network fault either on a cable or on the box to which the cable screws into. Now please tell me, what is so difficult to send someone out to investigate that??

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • FindlayEquality
    Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported from Cathays, Wales

    @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

  • Jessybell1988
    Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

  • jonny_ex9
    Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please @virginmedia

  • stuart_chc
    Stuart Ropke (@stuart_chc) reported from Cardiff, Wales

    @eggynewydd @virginmedia Dismally slow. Yes.

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

  • AcuharmonyUK
    Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England

    @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

  • Jessybell1988
    Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.

  • Jessybell1988
    Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed

  • LaurenKetchley
    LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

  • GillibrandPeter
    Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesLadbroke
    James Ladbroke (@JamesLadbroke) reported

    @europa I had @virginmedia once. The worst service I have ever had. Cancel. @VirginMediaIE

  • SusanHarding28
    Susan Harding 🩵 🇬🇧 (@SusanHarding28) reported

    @Bebs1000 @vodafone Left them a long time ago! Shocking company with customer service equal to that of Virgin Media 🙄

  • alanholt7
    alan holt (@alanholt7) reported

    @virginmedia any idea when WiFi will be back on in bb2 5eg area? Been down all day

  • discoDA1875
    Dale Ash (@discoDA1875) reported

    @virginmedia Sky Sports Plus not working. Sort it out.

  • AdrianOso7
    Adrian Oso (@AdrianOso7) reported

    @virginmedia I've sent private messages and they just ask me to call VM and get an engineer in. The engineer's conclusion seems to be that it's not worth the effort to extend the network by 10 metres, via a footpath which I own. And that's bang in the centre of a village right outside London.

  • MHartleyJones
    Martin Jones (@MHartleyJones) reported

    @virginmedia OK Thanks. A technician will be visiting us tomorrow, though I suspect that the fault is in your exchange switch. My point is that you should keep repairs and sales separate. A customer with a serious phone problem is unlikely to buy extra services at that time.

  • walton_bhoy
    John Bhoy Walton (@walton_bhoy) reported

    @virginmedia 33 mins on the phone to be told the engineer who was out on 24/072026 did not fix my issue but told me it was shocking really bad

  • rationalist44
    Rationalist44 (@rationalist44) reported

    @andyburnham You might like to add VIRGINMEDIA to your list of organisations that do everything they can to prevent customers ending contracts. They are THE WORST.

  • paul_gibbo921
    Paul (@paul_gibbo921) reported

    @virginmedia @Bomber19631 Been really bad as of late can’t wait to leave

  • DarcKni68649817
    Darc Knight (@DarcKni68649817) reported

    @andyburnham It is the truth. Virgin subscription from £85 to £254 a month because contract expired and they’ll never contact you. This is affecting millions of people @virginmedia. He is attending to the truth about what is affecting people.