Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Barry, Cardiff, Clevedon and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
@virginmedia hi. Could you please tell me what email address I can send a complaint that will get read as after all my issues last week I have just been sent a bill that is higher than @ColeenRoo legal bill
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
wow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia broadband was down in night. Says it’s fixed but I have no wifi though when I run a test after switching off router I’m told there’s nothing wrong. Postcode is CF631ET
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Sam / Ratuse 😈
(@Ratuse_) reported
from
Cardiff, Wales
My internet has been down literally all night what’s going on @virginmedia
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Lowri mifsud
(@lowri_mifsud) reported
from
Cardiff, Wales
@virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul 🏴🏴
(@ozzie260176) reported
@virginmedia escalate? by now i would of thought i would have a manager looking into this problem and keeping an eye on any issues...instead of speaking to a different person all the time.. before i even got to this situation. if i dont get this sorted ill be using another service provider
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Alexandros Mittos
(@mittosis) reported
A bit of a warning to anyone thinking of migrating to @VirginMedia. Their website may be lying about their service being available to your place and you may end up weeks or even months without an internet connection. A millennial's worst nightmare follows.
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...
(@BintAmerra5) reported
@virginmedia Wired connection is absolutely slow barely working along with my phone signal and 4G . I called the customer service and was on hold for nearly 30 minutes . It’s ridiculous at this point
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Gary Holder
(@chuckholder) reported
Appalling customer support @virginmedia, my super hub is broke, so you make an appointment for tomorrow. you’ve now cancelled my appointment needlessly.... 4 calls/2 hold drops, 3 hours later to your customer service team and no appointments now until Wednesday. Shocking service.
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David Sass
(@sassernack83) reported
@virginmedia How do I speak to someone about my internet issues? The phone line keeps hanging up and sending me a text! Really frustrating!
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frayne saunders
(@FrayneSaunders) reported
@virginmedia I have never been so angry with a company my father just passed & they have hounded my mum with phone calls over 24 in total asking if she wants to upgrade and despite being told no and to please stop calling at this sensitive time the have still keep calls
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ruth🍒
(@fireproofruth) reported
@virginmedia hello! please may you let me know of some contact details for the broadband complaints or some form of customer service? we’ve been having problems for over a month now and haven’t been able to get through to anyone other than being constantly led to back to the FAQs
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Nic
(@NicinBrommers) reported
@cherylhuggins @virginmedia Same here, no on demand services at all, last time I called took 45 mins to get through, no resolution.
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Kaleb Cox
(@Kaleb_JCox) reported
@virginmedia I have already tried a factory reset, yes. This is the first time in a long time I've experienced issue. However, I'm currently in the middle of working on an editing project and the speeds are preventing me downloading the assets I need.
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Nikki
(@NikkiCarter1993) reported
@virginmedia I’ve been through the checks. The first one is about where you place the router... I don’t have a choice where to place it with less than 1m of cable. I’ve got the connect app and ‘optomised wifi’ to ‘great’ signal. 12-15mbps in living room and bedroom.