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Virgin Media outages and service status in Weston-super-Mare, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Weston-super-Mare, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Jun 24, 4:37 PM GMT+1.
  • 70% Internet (70%)
  • 13% Wi-fi (13%)
  • 10% Total Blackout (10%)
  • 7% TV (7%)

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 and BS23 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 24: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, and Clevedon.

CityProblem TypeReport Time
Cardiff Total Blackout 1 hour ago
Cardiff Internet 3 hours ago
Cardiff Total Blackout 21 hours ago
Cardiff Internet 1 day ago
Cardiff Internet 1 day ago
Cardiff Internet 2 days ago

Nearby cities with recent reports

Cardiff

7 recent signals

1 hour ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

  • mz_drennan
    mz f Drennan (@mz_drennan) reported from Cathays, Wales

    @virginmedia you ,mean the awful service you usually provide is even worse,,

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

  • SteveMowat4
    Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England

    @bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke

  • FindlayEquality
    Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported from Cathays, Wales

    @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

  • Justine_F1
    Justine (@Justine_F1) reported from Cardiff, Wales

    @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

  • stfcjoner1986
    Moe Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • welshcuriosity
    Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • blue_murdock
    Ritch Zablan (@blue_murdock) reported from Cardiff, Wales

    @virginmedia … is there network cover problem here cardiff now?

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

  • caialed
    cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported from Cardiff, Wales

    @virginmedia why am I paying £45 a month for my internet to constantly be down

  • misselisamartin
    Elisabeth (@misselisamartin) reported from Cardiff, Wales

    @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

  • GillibrandPeter
    Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

  • NobbyD27
    Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia Cancel the contract and go to Sky

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TinklerTommy
    Tommy Tinkler (@TinklerTommy) reported

    @LozzaFox Don't people know you can use google family and virgin media security that can fully control what any child watches and download on a device and restrict how long a device can be used a day. Down to the parents to decide what their child watches. Is Starmer etc so thick with tech

  • Hughes_is_great
    Hughes #cans (@Hughes_is_great) reported

    @adzflowers @virginmedia @VictorMeldrew77 I've been waiting nearly 4 months for them to sort my account, I still can't get into it. Every time I get told they will "escalate my case to IT support" and nothing happens. Amazing connection, non existent customer service.

  • LeB00
    Bec (@LeB00) reported

    @virginmedia An engineer was booked to attend today and yet again they have not turned up. This is the 6th appointment where no engineer has turned up. A complaint was raised on the 7th Jun and still hasn’t beeen acknowledged within the 48hrs inline with your own policy.

  • lynne_thomson2
    Lynne (@lynne_thomson2) reported

    @PaulMcDade7 @virginmedia Seems like the whole of Clackmannanshire is down

  • y_alibhai
    Yasmin alibhai-brown (@y_alibhai) reported

    @virginmedia So @virginmedia what are you doing about this problem? And failure on the part of your company?

  • glam1961
    glam2506 (@glam1961) reported

    @virginmedia hi, I cancelled my service with you on 28th May as I’m now out of contract & I keep getting emails saying I owe you money? My last payment was May so please explain this.

  • walton_bhoy
    John Bhoy Walton (@walton_bhoy) reported

    @virginmedia Intermittent signal again in ML5 area again this is shocking there clearly an issue some where that is not getting fixed its happening every week.

  • TheRealTwheezy
    TWheezy (@TheRealTwheezy) reported

    @virginmedia ever since I renewed with you my WiFi gas been absolutely terrible.

  • TheModSmithYT
    TheModSmith (@TheModSmithYT) reported

    My household has been with @virginmedia for around 25 years. We’re told new customers at our address can get full fibre/XGS-PON, but existing customers can’t migrate. So we’re stuck on older HFC/DOCSIS with Gig1 upload around 100Mbps. Why must loyal customers cancel/rejoin?

  • BFrog86370
    🇬🇧Byron Frog 🇬🇧 (@BFrog86370) reported

    @virginmedia I have to say your customer service is absolutely pathetic and one of the worst I’ve ever had the misfortune to have to deal with. Almost 2 weeks since installation and it’s still not all working