Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Barry and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
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| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
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| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
@virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
@emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.
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apollo barcelon
(@apollobarc) reported
from
Cardiff, Wales
@virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone
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Mart Verallo John
(@IAmMartJohn) reported
from
Cardiff, Wales
I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
I s2g, Virgin Media’s boosters are SO awful
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
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Dumbo
(@Dumbo7713) reported
from
Cardiff, Wales
@garycymro @virginmedia Try TB home hub I'm with virgin there shit
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
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OrdinaryGirl
(@OrdinryGirl1987) reported
from
Cardiff, Wales
@virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!
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Anthony Malfatti
(@tonyboyXV) reported
from
Barry, Wales
@AllyMcG4 @virginmedia That’s terrible
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!
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Leanne Everest
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Why is my ITV wales signal down yet again. Thank god for Channel 853 or I would be missing my fave #loosewomen
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.
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Jade
(@jade_steer) reported
from
Cardiff, Wales
never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)
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Charliesays
(@sb208) reported
from
Cardiff, Wales
OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Digger
(@JohnKaysCanoe) reported
@virginmedia Every time I tell you that my broadband is shockingly poor upstairs in my property, your technical team refuses to book an engineer to look into it because the hub looks fine from your call centre. Completely ignoring my lived experience and the information I'm giving to them
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Digger
(@JohnKaysCanoe) reported
@GashB76 @virginmedia I swear if one more person on the other side of the world tells me there's no issue with my broadband because their computer says so, I'm gonna rip the lot out.
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Steve B
(@goodolway) reported
@virginmedia Yes, I have done all this. For the second time in three days. Why does it all keep going down? If this keeps happening then your service is no good for me.
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Sally Foster
(@Salfozzy) reported
@virginmedia She has rung several times and keeps getting let down she will try texting but if no reply then will have to take this further!
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nsp
(@nsp1000) reported
@virginmedia I have contacted them via WhatsApp and they said they will be in touch, but I have been waiting for a couple of hours now. I don't want to start paying for a service which I don't have.
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Steve Olsson 💎
(@theollyolsson) reported
@virginmedia I then asked they guy who sorted it out contract if he could transfer me through to technical support to sort my router bombing out, he did, promptly! I then I think spoke to someone back in ASIA,who couldn’t hear me because of the background noise in HER office, then got cut off
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Steve Olsson 💎
(@theollyolsson) reported
@virginmedia Could someone from technical support ring me do you think?
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Minky
(@Minky_monkey) reported
@virginmedia We have received no text or other communication. We have been told three times by virgin that the box has been ordered. It doesn't arrive, we call back and the people say there isn't an order placed?? All we want it the box and the service we're paying for.
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Bright Spark Studios
(@Bright__Spark) reported
@chrishainstock @Ubiquiti 2/2 wonder if it might be some kind of cache issue. At home, we have Virgin Media as we can’t get FTTC. Don’t seem to experience any slowing issues. Office is FTTP. We use a Draytek router with UniFi APs connected.
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badr 🌒
(@the_old_kanye) reported
@virginmedia I just got a call from someone claiming to be from your support company and offering me "loyalty packages" - they seemed to know my full name, address and how long I've been in contract for - however they started asking me a lot of personal questions - is this legit?