Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
-
Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
-
Jacob
(@j_bettany) reported
from
Clevedon, England
So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty
-
ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
-
Al
(@algro10) reported
from
Clevedon, England
@stewartcarter6 Appears it’s a Virgin media issue , shambles
-
Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
-
Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
-
Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
-
LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
-
Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
-
Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Amanda Sedgwick
(@sedge_87) reported
@virginmedia I raised a complaint 21st Dec and then January and still no one has contacted me so don't tell me about your procedure when you haven't stuck to it, I should go to the obudsman @richardbranson @virginmedia
-
Nic Best
(@76_twintwo) reported
@virginmedia Sorry for the delay. When the wifi cuts out we get the green wifi signal the flashes and the light at the bottom changes
-
alan tuson
(@alan_tuson) reported
@virginmedia . I have just had an unscheduled outage which has cost me 5 hours pay. Can I claim compensation?
-
Dom
(@BaldockDom) reported
@virginhelp @virginmedia When are they gunna help
-
Ivelin Dichev
(@IDichev) reported
@virginmedia Hey, I have some problems with my Hub 3 router, the base light is Yellow instead of White and have some devices not being able to connect, my AndroidTV for example. My power went off today for a few seconds and then this problem started occurring. Please help me!
-
Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Yes. So have many others, according to reports on @Moneybox and @bbcRogueTrader Virgin has had issues for years caused by incompatible databases from companies it bought as it grew. Understandable. But choosing to blame the customers and bully them for money is not acceptable.
-
Richard
(@MGG123123123) reported
@virginmedia Hey guys# fault reference F008712735. Out now for weeks. Literally19 different dates for a fix. Held for total of 3 hours . No explanation. Simply impossible to use internet especially as kids trying to do education. Impossible to get any feedback. End of our tether . Help
-
Iman
(@ImanAdele) reported
Virgin Media are awful
-
K.Jun.uba.Jr💙
(@PrimaryMike) reported
@virginmedia I am not sure you can do anymore, like I say I have been on the phone to you all day. I really just want to talk to someone who can support my mum
-
Mrs Thomson
(@MrsThomson10) reported
@virginmedia Your customer service line is appalling. Waited in all afternoon for an engineer and no show. Unable to speak to anyone. Embarrassing lack of customer care