Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Weston-super-Mare, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 1 hour ago |
|
Cardiff
|
Internet | 15 hours ago |
|
Weston-super-Mare
|
Internet | 22 hours ago |
|
Cardiff
|
2 days ago | |
|
Cardiff
|
Total Blackout | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Claire Perks (@perkie7) reported from Cardiff, Wales@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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The Lansdowne (@Thelansdownepub) reported from Cardiff, WalesPhoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
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Jon Capistrano (@JonWillCap) reported from Penarth, WalesVirgin media went down because China is secretly building 6G towers accross the UK
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Sam Harrison (@SammyHarrison89) reported from Cardiff, Wales@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
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Dan (@TheDanielPage) reported from Cardiff, WalesI know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Rob Knowles (@robkbangor) reported from Cardiff, Wales@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
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jane setchfield (@jsetch) reported from Cardiff, Wales@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Charliesays (@sb208) reported from Cardiff, Wales@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Phillip Lockley (@7084phil) reported from Cardiff, Wales@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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Joshua Watson (@josh_wats09123) reported from Dinas Powys, Wales@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
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Ben Lloyd 🔰 (@BenLloyd91) reported from Cardiff, Wales@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales@monotron_ Tbf, virgin media's network is on the shit side
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Claire Perks (@perkie7) reported from Cardiff, Wales@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
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Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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James Trollope (@DRJAMESOFF) reported from Cardiff, Wales@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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welshcake74 (@Welshcake74) reported from Cardiff, Wales@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Roger Perks (@perks18) reported from Cardiff, Wales@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Fuller (@rachael_peachey) reported@virginmedia we have an issue with ITV where the picture keeps freezing every few seconds, also know of others in the area too. Is this a problem you are aware of?
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arsenalmatt (@arsenalmatt1) reported@virginmedia hi , Can someone please talk to me about a new deal. I've had offers from £55 to £189 for the same package. Been a customer for almost 20years. Love the service but really struggling to talk to someone who can help.
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Teefos (@Teef_on_duty) reported@virginmedia hey Virgin, broken cabinet in my area how can I get this repaired
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Andy Nicholls ✝️ (@andy_nicks60) reported@virginmedia absolutely crap service been without internet since weds and won’t come till monday afternoon totall unacceptable and will be switching providers ASAP
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Debora (@debora1302) reported@VirginMediaIE internet is out here in dun Laoghaire. I am on the middle of my work. Try to call, 20 min waiting queue, went to the website, and they say that there are no issues. Horrible service #virginmedia #internet
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Christina Davis (@Christi23639540) reportedIt's gas, just heard #simonharris being interviewed on the #virginmedia about that house that has been demolished for lack of planning permission, he said, something like , the law was broken, we must abide by the courts, "this is not a lawless country" ha ha
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Taste Swansea & West Wales Food Magazine (@Taste_Swansea) reported@virginmedia @Chronically_Rob I'm involved in training customer service amongst other topics and hands down Virgin Media has the very worst customer service I have ever experienced in my entire life! I wouldn't touch them with a barge pole! Absolutely dire!
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sponge0812 (@sponge0812) reported@virginmedia Well it worked for about 2 hours this morning and died again so I had to drive an hour to the office as I can’t work at home, no engineer until 5pm Saturday so 48 hours of no connection, 5 yrs at sky never 1 day without broadband
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Andy Grey (@andygrey14) reported@CliveR39 @virginmedia Lots have offered to sort my problem out if I send them all my account details. Not sure who's who now so will just cancel it in May when my renewal is due
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Mike Btt (@MikeBtt) reported@virginmedia I keep getting a text saying there is an outage in my area. I’m not a Virgin Media customer.