Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 02/03/2026 03:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?

  • mapson_nick Nick Mapson (@mapson_nick) reported from Clevedon, England

    @virginmedia I have spent hours on the phone the last 5 days trying to get some idea if my home move had been sorted! Please can someone DM me to sort this out. Fed up of being let down constantly 😡

  • cherylockerby cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

  • catrin_davies1 catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • greg_williams11 Greg Williams (@greg_williams11) reported from Barry, Wales

    @virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • patwebb01962978 pat webb (@patwebb01962978) reported

    @virginmedia No just the picture breaking up. Spike to your call centre, they said it will be fixed by 3pm. This has happened everyday this week. I had a bew box installed yesterday. It just seems to be bad overall service. I am stuck indoors so only have the tv for company. Up your game.

  • steven_coyw steven graham (@steven_coyw) reported

    @virginmedia I will pass, im not doing this dsnce everyday in life, the service is just shocking and very unstable, i will live with it until my contract expires

  • EmmaMatthewsDC Emma Matthews (@EmmaMatthewsDC) reported

    @virginmedia Hi, I’ve been locked out of my email account. Anytime I sign in, the following message appears ‘Your mailbox is not available at the moment.’ Are you able to help?

  • GSXBoy William Killiner (@GSXBoy) reported

    @virginmedia 35 bloody minutes ive been on the phone trying to get a damaged mobile sorted and now ive been told i need to wait for a bloody form to be sent to me.... Does anybody know wot they are doing? this is pathetic. The damage to the mobile has been confirmed...

  • spillo1313 John Andrews (@spillo1313) reported

    @virginmedia Well thanks, phoned up to cancel my order, they can't do that, and I can't get my code to leave either due to order in system, think someone needs to look at mobile phone companies and get some proper practices in place..

  • jack_sears Jack Sears (@jack_sears) reported

    @virginmedia I’ve recently moved house and tried to transfer my services to my new house. You were unable to provide the service in the area and now you’ve charged me £240 to leave the contract early. How on earth is this fair?

  • freyabob Marie Waldie (@freyabob) reported

    @virginmedia is there an outage in FY3 this morning, WFH and nothing working

  • gazmac75 Gary McMahon (@gazmac75) reported

    @virginmedia Now I'm being told I have to ring an 0800 number for your activation team because there's a problem. So this will cost me more money in phone bills. What a joke you lot are

  • inmonopinion Kevin (@inmonopinion) reported

    @virginmedia If you look there’s about 10 messages to you already. A lot of sorrows from you but zero action. Do your checking then I’ll maybe believe you’re not just a bot cause right now I’m dubious!! Are you able to solve stuff or just deflect? @Ofcom please help #VirginMedia

  • pigironjoe Tristram Hooley (@pigironjoe) reported

    @virginmedia are there wifi issues in Leicester?