Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

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The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Weston-super-Mare, North Somerset, England 12/09/2025 23:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Weston-super-Mare, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Weston-super-Mare and Barry.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • carolgladwin Carol Gladwin (@carolgladwin) reported from Nailsea, England

    @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

  • damianKerlin damian Kerlin 🏳️‍🌈 (@damianKerlin) reported from Cardiff, Wales

    @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

  • Paulyb65 Paul Burnell (@Paulyb65) reported from Cardiff, Wales

    @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

  • dave_backwell David Lloyd (@dave_backwell) reported from Backwell, England

    Appalling customer service thread to follow about @VirginMedia. 6 months ago my partner and I moved in together. We were both customers with @virginmedia but for obvious reasons decided we only needed one account in our new house ...

  • 555Husker MarcB (@555Husker) reported from Cardiff, Wales

    @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

  • welshcuriosity Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • ivinsp Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported from Cardiff, Wales

    @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

  • edmorrispt Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

  • philscully 𝗣S. (@philscully) reported from Cardiff, Wales

    @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

  • reddevil1975 Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    Hello @virginmedia how can I contact you urgently I don't have time to do this online but this is a urgent enquiry .My move to temporary accommodation has been delayed and you are due to cut off connection tomorrow . Please please help me stressed to the max I need help asap !!!

  • djleekee Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales

    @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

  • dodo1960 squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • dave_backwell David Lloyd (@dave_backwell) reported from Backwell, England

    She tried to complain, but got nowhere. This month her contract expired, so she tried again. Yesterday she spoke to a customer service guy @virginmedia who was very surprised at what she had been told back in July. He told her to contact the house moving dept, who'd refund her

  • behnazakhgar Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • MissAzzaB Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MadMan_MM Delikanli (@MadMan_MM) reported

    @virginmedia I just looked at the forum and there are plenty of questions not answered and problems not solved. It's just a waste of time. Even watching your YouTube videos doesn't show me anything new. You guys clearly don't care otherwise you would've send an engineer or replaced my equipm.

  • ceeviee Ceevie (@ceeviee) reported

    @jinda_bisran @virginmedia @YodelOnline Yodel’s worse, at least Virgin have a customer service team with actual humans in it. Yodel = worst company ever

  • Whats_UpWithU P (@Whats_UpWithU) reported

    @virginmedia @CarersUK You are 100% the worst company I have ever experienced.

  • andy_boniface Andy Boniface (@andy_boniface) reported

    @virginmedia Please see Complaint Reference: C-151121182. At least 8 specific false claims, which took over 5 hours on calls to resolve. Also raised another complaint about the failure to resolve, VM closed it without discussion. Impossible to deal with by phone, left hanging for hours.

  • HollieWickens1 Hollie Wickens (@HollieWickens1) reported

    Does anyone know how to actually speak to Virgin media? Broadband down, impossible to work from home, and when you call it sends you round in automated circles...

  • leilaander Leila (@leilaander) reported

    @virginmedia no internet for almost a week now. Unhelpful customer service who just take you round in circles and say they will call you back and just don’t bother! Shocking service - avoid, avoid, avoid!!!!

  • VSorscha Viktor Sorscha (@VSorscha) reported

    @virginmedia Got through to an agent on the phone. 4th time the call has 'disconnected' (they have no resolution for me). Over 500 reports of this in the city in the last 15 days and they still reckon it's an issue in my building. Come on guys.

  • LJ_King LGK Music 🇯🇲 Son of a LEROY (@LJ_King) reported

    With so many people working from home. Why does Virgin Media now decide to be crap?! FFS

  • Kelly_Ainsworth kellyhausen (@Kelly_Ainsworth) reported

    It’s quite alarming how reliable I’ve become on the internet. With @virginmedia down (again!), it spoiled our family movie evening. Now I can’t even listen to music whilst I prep tea. Also husband cannot work either. It’s unacceptable 😡

  • ELilliLDWorman Lilliiiii (@ELilliLDWorman) reported

    @virginmedia It says “no known issues” (which is ALWAYS does)!!!