Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
wow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....
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Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
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Emma Giles
(@slim3110) reported
from
Cardiff, Wales
@virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g
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Charliesays
(@sb208) reported
from
Cardiff, Wales
OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusiness @Forbes I'd just like our service to work ...
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@virginmedia Still not working... 3 days.. wont hold my breath
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Johnson (Gotthegistofit)
(@gotthegistofit) reported
@virginmedia Several months too late now I’m afraid. But one relevant point is that you engage on social media as if you’re going to help - then you just refer customers back to your god awful call centre services where we can’t get any sort of useful resolution. I left VM ages ago.
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Matthew Vins
(@MattVins) reported
@virginmedia That's what you took out the message? Your script really is bad when you overlook the harassment... We spent 8 months trying to get you to sort out the issues, you never bothered. Now we can finally leave and you're suddenly all over us.
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Jon
(@jonqpr422) reported
@virginmedia 21.50 a month rise, less than a week after agreeing a deal. Can't even connect to webchat to cancel. Bit busy with cancellations are we.
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Jon
(@jonqpr422) reported
@stidger72 @virginmedia I got 21,5% can't get through to cancel on webchat. They may be a tad busy with cancellations.
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Chloe Walker
(@ChloeWalk123) reported
@virginmedia nearly 3 months of waiting for broadband to be installed and every time we speak to a human we get promised that it’s going to happen that day. Absolute shambles of a company and reading tweets on here I will finally be cancelling, your customer service is appalling.
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Russ Waring
(@Russ_Waring) reported
@MarkH_Photo @virginmedia Same here, £11.00 a month increase for TV only. I'll be phoning @virginmedia to discuss this and if they cannot or will not offer me a better deal they will loose a 20+ years customer to Sky!
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unshapedAdrian
(@unshapedadrian) reported
@virginmedia how do I contact your support team to discuss my broadband speed without rebooting/resetting my router
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NeedyBeach
(@NeedyBeach) reported
@Azzeyylive **** virgin media for today, that was ridiculous
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steve_noonan
(@steve_noonan1) reported
@damom73 @virginmedia I got the same letter Damo, misread it at first and then thought WTF - new provider will be sought as that kind of rise is a piss take!! 4% above exorbitant levels of inflation. No thanks
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🤘🏻Stidger🤘🏻
(@stidger72) reported
@virginmedia I don’t care about “average” rises I care about mine. 4 weeks after a new contract. And I do not accept that a 19% is justifiable. Disgusting that @virginmedia think it is. Been a customer for 25 years. Will seriously think about changing that in the next few days. 😡