Virgin Media outages and service status in Weston-super-Mare, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Weston-super-Mare, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received May 15, 11:23 AM GMT+1.
- Internet (42%)
- TV (35%)
- Total Blackout (10%)
- Wi-fi (10%)
- E-mail (2%)
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Weston-super-Mare, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Weston-super-Mare, and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 4 hours ago |
|
Cardiff
|
Internet | 21 hours ago |
|
Cardiff
|
TV | 1 day ago |
|
Cardiff
|
TV | 1 day ago |
|
Cardiff
|
TV | 1 day ago |
|
Cardiff
|
1 day ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Al (@algro10) reported from Clevedon, England@10sam_h Yeah likewise, virgin media awful still not sorted it
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Steve Mowat (@SteveMowat4) reported from Weston-super-Mare, England@bristolbluegas @virginmedia @HiveHelper If someone could own a problem it would help. The engineer that came out today said, I just install hubs mate, I’m not authorised to lift man hole covers. Virgin told me yesterday this would be their “priority technician” that could fix everything. What a joke
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Dania.M (@dma990) reported from Cardiff, Wales@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Jonny Ex 🏴 🇬🇷 (@jonny_ex9) reported from Cardiff, WalesFix my internet please, I don’t have the minerals for this tonight @virginmedia
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Kerry Mordey (@KerryMordey) reported from Cardiff, Wales.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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damian Kerlin 🏳️🌈 (@damianKerlin) reported from Cardiff, Wales@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Benjamin Hartrey (@benj8min) reported from Cardiff, WalesAnother day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia That's not going to help me reset my password.
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Paul 🏴 (@paulo1927) reported from Cardiff, Wales@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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Ed Morris (@edmorrispt) reported from Cardiff, WalesWifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil (@NeilOMahoney3) reported@AW4Eva123456 @virginmedia yeah I have the same problem with ITV
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Richard Davies (@RichardDavies20) reported@GoodByeXNow @darreng3007 @virginmedia Thanks so nearly a whole day with things not working properly, crazy
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Elle (@D_Elle_530) reported@sean_m_dale @virginmedia Good luck with that! I lost tv and internet service connection for over 24 hours couple months ago and got nothing #virginmedia
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Jon Foster (@jonfoz1) reported@BobLakey1 @virginmedia Got the same problem. Message came up that I'm not authorised to watch any channels including BBC and ITV and to contact 150. When I tried, the phone line doesn't recognise my phone number and the website can't trace my account. Nothing to do but wait I guess.
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Taj (@Taj_B1) reported@virginmedia @ITV ITV1 not working on Virgin Media. Came home from work and wanted to watch The Chase. Looks like I can’t :(
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Mr Nash (@Nasher6328) reported@virginmedia As you wasn't supplying a service for hours are you giving us compensation or are we allowed to leave free of charge?;
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Paul (@Santaxmas) reported@virginmedia Is tv still down?
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Mary Erickson (@MaryEricks51284) reported@DanAaronTaylor @virginmedia had this exact problem and MeganCode fixed it.
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HeadingleyVoice (@HeadingleyVoice) reported@virginmedia HI My 360 virgin box is still not working or my TV , when i ring it says my account does not exist, what can i do !!!1
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Dean (@DSB4454) reported@virginmedia @ClassicSoulDJ You think the smiley face is funny? Many thousands of folk were disrupted by your crap network, including myself. Couldn't get through to customer service, nor sign in to my account. Only by looking at newspapers online did I discover the outrage. Virgin Media is a disgrace.