Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, and Weston-super-Mare.

City	Problem Type	Report Time
Cardiff	Wi-fi	10 hours ago
Cardiff	Internet	2 days ago
Clevedon	Internet	2 days ago
Weston-super-Mare	Wi-fi	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  squeaks (@dodo1960) reported 5 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Ed Morris (@edmorrispt) reported 12 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Pauline Lomax (@RedhillsAnnie) reported 13 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Behnaz (@behnazakhgar) reported 25 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  David Lloyd (@dave_backwell) reported 25 minutes ago from Backwell, England

  She tried to complain, but got nowhere. This month her contract expired, so she tried again. Yesterday she spoke to a customer service guy @virginmedia who was very surprised at what she had been told back in July. He told her to contact the house moving dept, who'd refund her

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Ryan Davenport (@Welsh_Saint14) reported 30 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Paul Burnell (@Paulyb65) reported 31 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  MarcB (@555Husker) reported 34 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 36 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Carol Gladwin (@carolgladwin) reported 36 minutes ago from Nailsea, England

  @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

• 
  Justine (@Justine_F1) reported 37 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Jordan (@welshcuriosity) reported 40 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Pauline Lomax (@RedhillsAnnie) reported 42 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Samantha (@Samanth82113398) reported 55 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  𝗣S. (@philscully) reported 55 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Ryan Davenport (@Welsh_Saint14) reported 56 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  David Lloyd (@dave_backwell) reported 57 minutes ago from Backwell, England

  Appalling customer service thread to follow about @VirginMedia. 6 months ago my partner and I moved in together. We were both customers with @virginmedia but for obvious reasons decided we only needed one account in our new house ...

• 
  Lee Smith 🌻 (@djleekee) reported 57 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Ariane (@MissAzzaB) reported 59 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachael Smith (@rainbagel) reported 5 minutes ago

  @virginmedia Want to cancel my contract. I started talking to your bot on WhatsApp but it stopped responding 2 hours ago 🙄

• 
  Fran Méndez (@FranMendez_) reported 5 minutes ago

  @virginmedia Hi @virginmedia I already called 0345454111 option 1, 2 then 4 and waited for more than 1h and you hung up on me several times. At the moment I've been waiting for more than 3 hours in the 07533051809 @WhatsApp chat and it's just a bot. Terrible!

• 
  CRiMEBear (@CRiMEYBear) reported 6 minutes ago

  @virginmedia You owe us about £50 now, and we keep counting. We tried to call (was on the phone for two 2hours, was connected to literally every person in the bloody building and then just disconnected, this happened multiple times and you never called back)

• 
  Wesley Fry (@Wesfryday) reported 10 minutes ago

  Can I just swap provider without having to contact the dreaded @virginmedia. The customer service is truly the worse ever, but the product is quite good. But I shouldn’t have to pay for something I’m not even using

• 
  Rob (@roburdick) reported 10 minutes ago

  @virginmedia Hello, the problem is no one answers the phone and an hour on hold is too much! I would like to cancel my contract but finding this difficult due to lack of customer support. I would like somebody to call me back. Maybe you could add a callback function?

• 
  CRiMEBear (@CRiMEYBear) reported 12 minutes ago

  @virginmedia HONEST TO GOD!!! You guys have by far the WORST service there is. Since 1 1/2 months we are trying to switch our WIFI to our new property and you are just blood INCAPABLE!!! However, you are happy to just take our money, for a service we cannot use.

• 
  Misuzu (@misuzu_solo) reported 12 minutes ago

  @virginmedia I need to cancel my services but I need to actually speak to somebody

• 
  Philip Long (@ptalong) reported 16 minutes ago

  @virginmedia Trying to cancel my account but can’t get through on the phone. 3rd attempt at calling, been in a queue for over an hour now, have listened to Sam Ryder’s song more times than I can remember. Please help!

• 
  Simon Giles (@sygiles) reported 17 minutes ago

  @virginmedia Nothing so not bothered anymore, I’m very disappointed to say the least , had the same issue last time so went through all the stress and confirm tge cancellation only 2 days later received a call explaining how valuable I am

• 
  noëloh 🇮🇪 🇪🇺 🇬🇧 📚 🎨 🏉 (@n03l0h) reported 18 minutes ago

  @virginmedia We need to discuss your poor retention offers for existing (indeed, longstanding) Virgin customers -- but how can we if we can't get thru on the phone? My partner has tried your website but evidently that's malfunctioning too.