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Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, and Weston-super-Mare.

CityProblem TypeReport Time
Cardiff E-mail 11 hours ago
Cardiff Total Blackout 11 hours ago
Cardiff Internet 11 hours ago
Cardiff Wi-fi 1 day ago
Cardiff Internet 3 days ago
Clevedon Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • EllenParker6
    Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

  • HayleyaReed
    hayley reed (@HayleyaReed) reported from Weston-super-Mare, England

    @virginmedia why does it take so long to get through to your cancellation team or is there that many people getting rid of your services due to the shocking customer service!

  • AChinnick90
    Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE

  • ThomasMumford
    Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • cardiffsworker
    Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • bighumphs
    Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • rhysmorgan
    Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    I s2g, Virgin Media’s boosters are SO awful

  • jade_steer
    Jade (@jade_steer) reported from Cardiff, Wales

    never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • Magadocious82
    Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • DeanConway1
    Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • LouisPMertens
    Louis Mertens (@LouisPMertens) reported from Cardiff, Wales

    1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...

  • apollobarc
    apollo barcelon (@apollobarc) reported from Cardiff, Wales

    @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

  • charliewong87
    Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • cardiffsworker
    Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help

  • IAmMartJohn
    Mart Verallo John (@IAmMartJohn) reported from Cardiff, Wales

    I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really

  • HenLifeModelGuj
    Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • rhysmorgan
    Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • molly_lyon
    Molly Lyon (@molly_lyon) reported

    @virginmedia why will the live chat never connect me to a sales assistant? Tried multiple times in the last few weeks on different devices, always sends me back to the triage bot over and over and never sends me to an actual customer service person?

  • JollyMiser
    Andy (@JollyMiser) reported

    @virginmedia No. It didn’t. It was crap

  • RunninOnEmptee
    Runnin On Empty (@RunninOnEmptee) reported

    Unless your entire family are able & willing to park their arses on top of a @Virginmedia hub, literally, then don't bother, my Wifi signal is as strong as a Cuppa tea without a tea bag? So daily unstable. Another day lost?🤓

  • Stuart__Baron
    Stuart Baron (@Stuart__Baron) reported

    @virginmedia There clearly was as lots of people had this issue on Twitter but nothing on your site. It seemed to magically come back by about 11am though without any technical intervention by me.

  • sellors1
    Jim Sellors (@sellors1) reported

    @virginmedia Problem resolved by lunchtime today, thanks

  • lxgan18
    😬 (@lxgan18) reported

    kill yourself no matter what your Internet is terrible even when upgrading it just gets worse @virginmedia

  • mikey_qpr
    Mikey (@mikey_qpr) reported

    @tbyrne67 @virginmedia I’m in w3 area also and internet and tv were down no tv seems fine but the internet is down and also the phone line.

  • Searan15
    Saeran the Wanderer 💙 (@Searan15) reported

    @virginmedia You can't use that link, as it says you have to sign in. When you sign in, it takes you to the test I ran. Just ran it again. Same error. My BB is back up, but thought you guys should know of this error at your end.

  • Haddy51
    Sarah Haddock (@Haddy51) reported

    @virginmedia That is the plan when they get home. Still rubbish service though.

  • Haddy51
    Sarah Haddock (@Haddy51) reported

    No tv or internet service since 12:30 @virginmedia are useless. They best sort the phone line issue soon cause that's clearly causing problems. Not the only one in this area having problems. 😡