Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 18: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Penarth, Cardiff, Weston-super-Mare, Clevedon and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Penarth |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Craig Allan
(@CraigAllan5) reported
from
Clevedon, England
@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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WelshWayno
(@WayneAssiratti) reported
from
Penarth, Wales
@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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anna
(@chaba_nature) reported
@virginmedia @virginmedia why are you making cancelling a broadband contract impossible? every time i call i need to speak two people who hang up a phone just before cancelling the contract. what a coincidence. cancel my contract please!
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The Linesman
(@thelinesman78) reported
@virginmedia Still no reply to my complaint or resolution to fix @virginmedia screw up despite having to call yet again last night for progress to be assured/lied to that I would receive an email update today
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Catherine James
(@cathjames1) reported
@virginmedia I wouldn’t mind but I wasn’t told it was some special deal at the time and thought it was your standard pricing. And it was t exactly a long time afterwards. Plus I had a reason which was explained to the agent at the time. I think that’s poor service you can’t honour.
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Catherine James
(@cathjames1) reported
@virginmedia Will they help as I did ask the agent earlier to speak to someone ie manager to help, seeing as she just kept saying she as limited access to my account and couldn’t do anything
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Toast
(@toasttothej) reported
@virginmedia The account number is 899272002 and the area code is 31 and my name is Joshua Harvey if you want to delete my details and never contact me again. If not tell your colleagues I won’t be paying
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Nikki
(@N1XST1X) reported
@virginmedia shocking service yet again. I have reduced my package with you and now I have issues with my TiVo box! No one can help me so I am told I will get charged for an engineer to come out! #ripoffservice #poorcustomerservice #noonelistens
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1955
(@fpdfleming) reported
@WendtheWalker Virgin media Just awful
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Simon
(@SimonAlexxx) reported
@virginmedia A complaint isn’t going to get it fixed any quicker is it. It’s just poor that all that appears to be happening is you keep changing the fix date to the next day each day I check. This has been going on for a week with no change or improvement in service.
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Michael Rutter
(@M_Rutter) reported
.@virginmedia Been disconnected since Tuesday by your engineers who clearly bungled some upgrades on my street. Your status page is completely broken. If I manage to get through to a support agent they pretend to go silent rather than talk to me or hang up. No proactive updates.
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Mark
(@BadboyappoMark) reported
@virginmedia hello can you help me when I go on manage router the password doesn't work after I've hard reset the hub ??