Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
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The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Weston-super-Mare and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Weston-super-Mare |
Internet | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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Al
(@algro10) reported
from
Clevedon, England
@stewartcarter6 Appears it’s a Virgin media issue , shambles
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Jacob
(@j_bettany) reported
from
Clevedon, England
So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lewis Hookings
(@LHookings) reported
@virginmedia no they won't. It takes hours to hopefully get through to one person before they transfer you elsewhere. I take it you guys have no direct link with VM customer service. I now have to spend all night without a service i pay for that you broke?
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🇬🇧RTID1872🇬🇧
(@Sconner1872) reported
@virginmedia Hi,my kids tivo box hasn't WORKED since we got it (2018) because your engineer didn't fix the aerial. She has got by on netflix and youtube but now the box isn't working at all. Tried everything and also been on hold for an hour to no avail. 1/2
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Chris Abrehart
(@ChrisAbrehart) reported
@virginmedia please can somebody contract me about connectivity problems
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Mikey Anderton
(@mikeya48) reported
@virginmedia as your customer service team keep hanging up can somebody contact me as a matter of urgency to terminate my contract please. Had ongoing issues for 5 weeks and still nobody able to help.
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Kirsty
(@kirstym83x) reported
@virginmedia no surprise that no reply! Shocking customer service to a new customer, please can someone get in touch
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Marc! The Herald Angels Sing
(@MarcJWallace) reported
Getting told I have no internet access on my tv but I can send this tweet just fine on wifi to tell you just how bad you are @virginmedia
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Dom
(@dom767) reported
Waiting for @virginmedia to reply on web chat took over an hour, both times, and now technical support has been on hold for over an hour, and then the call dropped, and now I'm on hold again. Absolutely atrocious level of service. Abysmal. :( @richardbranson @ofcom
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DJ Collict
(@DJCollict) reported
@virginmedia @coaster_katy This is down right ridiculous... 1) In this day and age how the heck can any ISP not have a method of cancelling online?! 2) Why you can't call her or arrange for someone else at Virgin Media to call her when she has wasted so much time trying to get someone to help is beyond me!
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Paul Smith
(@Paul_CR_Smith) reported
@virginmedia Seems there’s nothing for continued intermittent breakage of service. It’s just cut out momentarily again. Back on now but massively frustrating
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ollieread
(@ollieread) reported
@virginmedia Original engineer said that the cable in the street was dead, so it appears that the damage is between the street and the cabinet, which is about 20 maybe 30ft away.