Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Barry and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia That's not going to help me reset my password.
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
from
Cardiff, Wales
@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Acuharmony-UK
(@AcuharmonyUK) reported
from
Clevedon, England
@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Dave T
(@fin_father) reported
from
Weston-super-Mare, England
@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Gareth Thwaite
(@GarethThwaite) reported
from
Barry, Wales
@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia Cancel the contract and go to Sky
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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My Football Shirt
(@Slatsman) reported
@virginmedia I suggest getting a DM service to replace the phone system
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Property Pilot
(@tonks1984) reported
@virginmedia Hi no issues with the service on there. Still drops off after 10-15 minutes.
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Craigo
(@_craigo) reported
@virginmedia @virginmedia guys, this is beyond ridiculous now. We had an engineer out again yesterday for the second time. He replaced the hub along with some Ethernet cables, we have woke up this morning and it’s not working again. This has been going on too long now. Please fix this for us
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Johnny Two Hats
(@HatsJohnny) reported
@virginmedia Thank you. I'll try again in a few days. It's a terrible phone line as there are no options that are obvious for this kind of query. Such a shame you don't accept emails. Would be much easier for your customers. Happy new year.
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Ian
(@Bullock1Ian) reported
@virginmedia Completed installation after moving house, ordered on 26.11.20, moved in on 11.12.20 with virgin engineer attending and ordered Repull’ as no signal - ordered for 16.01.20 and then rescheduled for 18.01.20! On numerous occasions this has been promised earlier #keyworker #nhs
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Ian
(@Bullock1Ian) reported
@virginmedia I had to hang up, the accumulative time now is 7-8 hours on the phone and still no further forward. It simply is not good enough, and no one takes responsibility at all to try and get resolution!!!
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Johnny Two Hats
(@HatsJohnny) reported
@virginmedia Arghhhh it's a text bot. It doesn't work. Why do Virgin make contacting them so difficult? Will try and phone in a few days and waste another hour of my life.
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Hilary Gurden
(@HilaryGurden) reported
@virginmedia Rude or what! I’ve left it to them now to try and contact you again. Let’s hope they get it sorted
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Rob
(@Rob_Hallmark) reported
@frankieturner_ @virginmedia it happened to me with a virgin router. We couldn't work out the problem so switched devices off and found out it was white noise from a computer monitor
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Claire
(@ClaireP1601) reported
@virginmedia Yes but that calling and waiting indefinitely to speak to someone thing is a problem when you’re just trying to help your ex partner sort this out. I sort everything out for the children, he pays the bill. If someone could call him that would be so helpful.