Virgin Media Outage Report in Weston-super-Mare, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Weston-super-Mare |
Internet | |
| Weston-super-Mare |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?
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Siôn Edwards 🏴🇪🇺
(@Sionedwards) reported
from
Cardiff, Wales
....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.
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Sarah Hills
(@ILSdiva) reported
from
Penarth, Wales
@virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon J Wardle
(@SimonWardle6) reported
@virginmedia more and more homes have WiFi connected to alarm systems / cctv systems. So WHY do you insist on messing around with the service during the day when people are at work? We pay enough to get a stable connection! My alarm and cctv wouldn't connect to the servers?
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
@virginmedia Yes, I can't keep on rebooting the router. It just disconnected again on wired and wireless and then reconnected again. Prior to today, no issues at all.
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mo4g
(@mo4g_777) reported
@virginmedia is there issue with landline ?
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Simon J Wardle
(@SimonWardle6) reported
@virginmedia Status page states no issues, have had to switch off, wait and then switch on. Why does this happen so often during the day where there's nothing we can do. My router requires action from me and not auto resets!
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CryptoDan2k
(@CryptoDan2k) reported
@virginmedia There is an email saying I can cancel, is it the same reference number as I want the issue fixing - well you have to Thursday
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RegularCapital
(@RegularTweetsUK) reported
@virginmedia Technical fault in DY5 (Brierley Hill), internet has been off all day and a loss of channels. You said you will fix this by 10.50am, now its saying 9.15pm.
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NatalieR90
(@R90Natalie) reported
@virginmedia I am not moving…… the issue lies with the router.
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elliott
(@Legit_CSGO) reported
@virginmedia I am not usually one to complain at all really, but i just wanted to say im pretty disgraced by virgin medias service. they ignore you and dont allow you to cancel even if you are within your rights too.
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IGidane
(@gidane_i) reported
@virginmedia I've had decreased WiFi speeds for about 2 weeks now, nothing showing up on your service status, and now it's not working at all what should I do?
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NatalieR90
(@R90Natalie) reported
@virginmedia Yes, I have unplugged the router and reconnected numerous times. The power bank on the cable is lit up, so the issue is definitely with the router