1. Home
  2. Companies
  3. Virgin Media
  4. Weston-super-Mare, England
Virgin Media

Virgin Media Outage Report in Weston-super-Mare, North Somerset, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Weston-super-Mare come from postal codes BS22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Weston-super-Mare, England

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, and Weston-super-Mare.

CityProblem TypeReport Time
Cardiff Wi-fi 19 hours ago
Cardiff Internet 2 days ago
Clevedon Internet 3 days ago
Weston-super-Mare Wi-fi 3 days ago
Cardiff Internet 3 days ago
Cardiff Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

  • sb208
    Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

  • AChinnick90
    Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE

  • rhysmorgan
    Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

  • hannahughes
    Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

  • WynfordE
    Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

  • EllenParker6
    Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

  • ObsrvntPheasant
    Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

  • rhysmorgan
    Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    I s2g, Virgin Media’s boosters are SO awful

  • sb208
    Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

  • sb208
    Charliesays (@sb208) reported from Cardiff, Wales

    OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

  • hannahughes
    Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

  • jade_steer
    Jade (@jade_steer) reported from Cardiff, Wales

    never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

  • IAmMartJohn
    Mart Verallo John (@IAmMartJohn) reported from Cardiff, Wales

    I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really

  • OrdinryGirl1987
    OrdinaryGirl (@OrdinryGirl1987) reported from Cardiff, Wales

    @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

  • apollobarc
    apollo barcelon (@apollobarc) reported from Cardiff, Wales

    @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

  • Dumbo7713
    Dumbo (@Dumbo7713) reported from Cardiff, Wales

    @garycymro @virginmedia Try TB home hub I'm with virgin there shit

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • UmairGamingYT
    Umair (@UmairGamingYT) reported

    @virginmedia fk your stupid *** ****** internet ******* scam

  • dar0868356308
    Frustrated Parent 🇮🇪🇮🇪 (@dar0868356308) reported

    @virginmedia Looks like a computer is replying. My question asked for a dm as I have an accounts issue. This company is impossible to get try to. Your website says open Saturday yet your phone lines say u are closed

  • dar0868356308
    Frustrated Parent 🇮🇪🇮🇪 (@dar0868356308) reported

    @virginmedia I have an account issue

  • newsigns2
    signs (@newsigns2) reported

    @virginmedia Sure, we moved taking our hub3 and virgin powerline extenders with us and the wifi coverage is poor at best. I have used the connect app to optimize the network config and the hub says that I need to move everything closer to the hub. After multiple calls to tech support

  • p_newson
    Philip Newson (@p_newson) reported

    @virginmedia Thank you, just spoken to customer servise - they have explained this, why couldnt she say this yesterday. Today the staff were very helpful so I know that once 1no installed I will need to call for the 2nd one :-) as the dining room where I work has zero wifi

  • edmiguens
    Ed Miguens (@edmiguens) reported

    @virginmedia This is literally the worst customer service. I have been hung up on 5 times by your cancellation team over the past hour. This is on top of you constantly pushing back the installation date so @bt_uk sorted us out within 2 days. You are a joke.

  • newsigns2
    signs (@newsigns2) reported

    @virginmedia Your website makes a big deal of your knowledge and desire to deliver customer satisfaction and you have failed to date. If another isp in my area could meet my broadband requirements I would change providers

  • newsigns2
    signs (@newsigns2) reported

    @virginmedia So instead of a monthly rental that never ends for one pod I will get an wrt router that that fee would cover in 12 months and not share my data with Plume

  • Mona_Jakhu
    Mona Jakhu (@Mona_Jakhu) reported

    @virginmedia can’t believe the engineer booking was cancelled over an assumption that my issue is fixed. Now I have no internet tv or broadband and paying g to or this ridiculous service with no engineer available until Monday and no help in the meantime

  • purplebrainpuke
    karen (@purplebrainpuke) reported

    @virginhelp @Virgin @virginmedia I have had intermittent WiFi issues since June 24th. I have reported this several times. I arranged an engineer to attend this morning. Engineer didn't show..... apparently cancelled by a computer because the fault wasn't showing 😕