Virgin Media Outage Report in Barry, Vale of Glamorgan, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Barry, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barry, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Barry, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 6 hours ago |
|
Cardiff
|
Internet | 19 hours ago |
|
Cardiff
|
2 days ago | |
|
Cardiff
|
Total Blackout | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Cardiff
|
Wi-fi | 3 days ago |
Community Discussion
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Virgin Media Issues Reports Near Barry, Wales
Latest outage, problems and issue reports in Barry and nearby locations:
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Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
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Hannah Hughes (@hannahughes) reported from Cardiff, WalesIt is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...
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Charliesays (@sb208) reported from Cardiff, WalesOMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
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Leanne Everest (@reddevil1975) reported from Barry, Wales@virginmedia Why is my ITV wales signal down yet again. Thank god for Channel 853 or I would be missing my fave #loosewomen
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Jade (@jade_steer) reported from Cardiff, Walesnever normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)
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OrdinaryGirl (@OrdinryGirl1987) reported from Cardiff, Wales@virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!
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Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales@virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!
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Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales@virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.
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Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
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Hannah Hughes (@hannahughes) reported from Cardiff, Wales@emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.
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Charliesays (@sb208) reported from Cardiff, Wales@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
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Wyn Emanuel (@WynfordE) reported from Cardiff, WalesAs my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.
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Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales@virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).
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Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales@virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)
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Dumbo (@Dumbo7713) reported from Cardiff, Wales@garycymro @virginmedia Try TB home hub I'm with virgin there shit
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Mart Verallo John (@IAmMartJohn) reported from Cardiff, WalesI know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really
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apollo barcelon (@apollobarc) reported from Cardiff, Wales@virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Love (@SteveAfterlight) reported@virginmedia Nope, no one ever responds on any method. This was a real eye opener and having discovered how poor your service is I shall be cancelling and go back to sky.
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simcfc ctid (@simon1703) reported@virginmedia since 24 nov I have been trying to contact you in relation to a letter received from you asking if complaint Complaint ref COM104318697 still exists, since then I have been on/off with chatbot and still no success, can a human please get in touch ASAP as I am now 🤬!
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RICHARD WILLIAM LAYBOURN (@83ae782d7e7a457) reported@virginmedia The problem is i cant get through last time i was on phone for over an hour and was cut off
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Malcolm Kennedy (@CllrKennedy) reported@EthanLangers @virginmedia I've tried to ring customer services 16 times today and the number just doesn't respond.
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Kathy Gentle (@GentleKathy) reported@virginmedia contacted you this morning wanting to upgrade my broadband and cancel tv....3 people & 3 hours later after speaking to Craig in "customer relations" the rude & unhelpful ive now cancelled all 3 services with you after 18 years and i wont be back👏👏👏gud work craig
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Mike Epps 🇬🇧🇳🇿 (@EppsRacer) reported from Northamptonshire, England@virginmedia Rather than an apology, how about a warning text or email stating when my broadband will be down or interrupted? So I can plan ahead, not waste mine and others time and money, and feel like I’m a customer and not a complete idiot for paying for this? I’m finally back online.
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Dan 🏴 (@danieljaws93) reported@virginmedia yesterday who tried to go through entire complaint again. Waste of time. I've now missed out on the deal I was trying to upgrade to as it has expired and you seemingly don't care about the shocking customer service received as I still have no reply to my formal complaint.
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Stephen Quinn (@SGQuinn) reported@virginmedia There was a local issue caused by a lightning strike - it has led to a power surge which knocked out all services and burnt out my hub
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Adrian Rhodes (@adrianrhodes) reported@virginmedia Hi Alex, sorry for the delay. I have been trying the solve this with customer services but have gotten no where. I have now emailed the details to you.
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Matt Blair twitch.tv/mattblairuk (@themattblair) reported@virginmedia Still not connected. Still not received my equipment. Sold a service on a now broken promise. Been on the phone for over 2.5hrs and no end in sight. Tried text, web and phone. No one is helping and everyone is passing me around. You lot are seriously incompetent.