Virgin Media Outage Report in Barry, Vale of Glamorgan, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Barry come from postal codes CF62.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Barry, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Barry, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Barry, Wales
Latest outage, problems and issue reports in Barry and nearby locations:
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia Engineer has just left. We’re up to 200Mbps now. Still want compensating for no service for Thur & Fri though!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Annie 👱🏻♀️👣😻🏴
(@anniefeeter) reported
from
Penarth, Wales
How lovely to receive a @virginmedia bill with a totally unexpected 20% price increase. No letter, no email, no warning - and no help on the phone! This now makes a total 50% increase in two years ... next job is switch provider 🤨
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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🏴🇮🇪EricPullhard🇬🇧🏴
(@Ericpullhard) reported
from
Cardiff, Wales
@virginmedia It wasn’t my mobile service that was suspended it was my virgin media broadband that was suspended for £12
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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B E L L E
(@tat2belle86) reported
from
Cardiff, Wales
@virginmedia HELP! our WiFi is awful 😫
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@adamdbonner) reported
@virginmedia No, I want a call from someone who can make a decision, if your sales teams can do call backs then there is no reason, absolutely zero, that the customer service team can’t. Your business has clearly made a point of making verbal contact with you extremely difficult. @Ofcom
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Helen Middleham
(@HelenMiddleham) reported
@virginmedia I don’t have the time to do this. Please deal with the issue from your end, or the NHS Trust will be making a formal complaint
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Sally Baddeley
(@SallyBaddeley) reported
@Trooper10617819 I don't know how much the fine is but virgin media made a big deal about it when I called to cancel and then another big deal about it on a post I made on here to say that it was easier then I imagined to cancel it. It could be anything.
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JC
(@xJadeCarterx) reported
@virginmedia Our internet has been down for two weeks and you’re unable to pull your fingers out your arses and sort it out, I’ll be invoicing you for the cost I’ve incurred from having to travel into an office I don’t have to be in because you can’t provide basic internet
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𝔸𝕣𝕔𝕙𝕒𝕖𝕠𝕤𝕠𝕦𝕡 𝕋𝕠𝕨𝕖𝕣𝕤 🥣💀⛏️🎥
(@Archaeos0up) reported
@srh_rbnsn @virginmedia Hello @virginmedia Same problem here.
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.
(@bupz96) reported
@virginmedia Ok, maybe a new router will fix the problem. 😬
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JC
(@xJadeCarterx) reported
@virginmedia I’m gonna send you invoices for the cost of my weekly commutes into an office I don’t have to be in because your internet is so **** I am unable to work from home and you’re clueless as to what the issue is
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AL Wolf
(@ModelsCp) reported
@virginmedia worse service Ever… I have called your costumer service line 4 times in the last 3 weeks and still haven’t been able to book a technician! Wanna cancel my contract now! 😡
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Kevin Kerrigan
(@kkmusic) reported
@virginmedia just bot menus. no way of reporting or speaking to a person. same every time. issue never fixed. spend so much time trying to contact @virginmedia they should be giving me a salary
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The Wakey Geezer
(@TylerKarch) reported
@virginmedia my network in the Horbury area of Wakefield is down. Restarted everything multiple times and tested multiple piece of equipment and DHCP and DNS on devices. Problems with the connection not expecting a resolution just raising awareness