Virgin Media

Virgin Media Outage Report in Barry, Vale of Glamorgan, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Barry come from postal codes CF62.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Barry, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Barry, Vale of Glamorgan, Wales 03/15/2026 06:50

March 15: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Barry, Vale of Glamorgan, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry and Pontyclun.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Barry, Wales

Latest outage, problems and issue reports in Barry and nearby locations:

  • jade_steer Jade (@jade_steer) reported from Cardiff, Wales

    never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

  • pops_74 St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

  • Dumbo7713 Dumbo (@Dumbo7713) reported from Cardiff, Wales

    @garycymro @virginmedia Try TB home hub I'm with virgin there shit

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusiness @Forbes I'd just like our service to work ...

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

  • slim3110 Emma Giles (@slim3110) reported from Cardiff, Wales

    @virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Still not working... 3 days.. wont hold my breath

  • OrdinryGirl1987 OrdinaryGirl (@OrdinryGirl1987) reported from Cardiff, Wales

    @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AdamaMaiga92 Adama Maïga (@AdamaMaiga92) reported

    @virginmedia @idriselba Worst service. Broadband hasn't been working for a week, fixed by 16th I'm told. Spent 1 hour on the phone to cancel my contract, was passed on service to service, was told it's going to impact my work as I freelance (funny how the information I provide is used to keep me smh)

  • guitarbore Scott Chegg (@guitarbore) reported

    @virginmedia @idriselba Why is it impossible to cancel Virgin Media

  • JakeWilde Jake Wilde (@JakeWilde) reported

    @virginmedia The tv signal keeps going fuzzy and pixilated. All connections are in properly, and have rebooted the box about 20 times . It’s been saying on your website that engineers are working on it for the last 3 months. Could I need a new box.

  • modelnicola Nicola (@modelnicola) reported

    Not only are @virginmedia incompetent @VirginMoney are a shambles too. 100+ minutes just to get bereavement team to answer the phone? 11 hours total on phone so far plus having to visit branch who are rude and inconsiderate. Our life has been a nightmare with Virgin this year!

  • TerryIreland14 Terry Ireland (@TerryIreland14) reported

    @virginmedia very disappointed with my interaction with customer service this am, online deals only for new customers. Doesn't mention this in ads

  • Manija_92 Manija (@Manija_92) reported

    @virginmedia I called customer service about price increase and was offered a great deal which I agreed to. When I called to double check, they told me the agreed contract will be much more than what I was told. This is unacceptable. Please call me to discuss immediately.

  • terrypaul1985 Terry Paul (@terrypaul1985) reported

    @virginmedia I tried to give you notice via Whatsapp which is where I was directed to, been doing that since Monday and got frustrated with the diabolical service. I waited for hours of dealing with stupid automated responses. Clear sign you care nothing about customers.

  • carolmalone29 carol malone (@carolmalone29) reported

    @virginmedia absolutely joke of company left them@in September to go with better service and I cancelled this in August still had check to still take money off me not cas I cancel it threw my@bank you have cheek to send me to collections letter you owe me money

  • MattCarter2006 Matt Carter (@MattCarter2006) reported

    @virginmedia Certainly seemed intentional. Originally driven by cost. Now poor customer service also.

  • AshleyManterfi4 AMANT29 (@AshleyManterfi4) reported

    @virginmedia hello what is the issue with Virgin in S75 expected to be fixed for 4PM tonight but now showing tomorrow expected