Virgin Media Outage Report in Barry, Vale of Glamorgan, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Barry come from postal codes CF62.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Barry, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Barry, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Barry, Wales
Latest outage, problems and issue reports in Barry and nearby locations:
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bradders
(@driver8mate) reported
@virginmedia No wrong. I was in contract. Moved on November 11th. VM movers team failed to transfer. 23 HOURS OF CALLS Over weekend of 11th. No service since. Now cancelled. However!!! Some bright spark managed to create a new 18 month contract a new house. WTF!!!. Never wanted or asked for.
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⚒Hoady⚒
(@329hoady) reported
Are Virgin mobile calls down? As we can’t even make or receive calls on WiFi call. @virginmedia #virginmobile
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Rob Smith
(@Rob99Smith) reported
@Dann4d @virginmedia Dan. They are an appalling company. Simply the worst customer service that I have ever encountered. My advice would be to go elsewhere. #Virginarewoeful
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lottie
(@Lottieiamfree) reported
@virginmedia Oh is that right? !!! How about starting your message with, thanks for being such a loyal customer of 25yrs!!! How would you like to discuss what we can do to help maybe get the costs down? Good customer service award there 👏
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karen surradge
(@KSurradge) reported
@virginmedia can you confirm a direct number for your complaints department. Ive had 4 weeks of poor to no speed and have spent over 3 hours trying to get this resolved. You latest call handler told me there was an intermittent fault they could not fix !!
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Bradders
(@driver8mate) reported
@virginmedia No. The original contract has only now been cancelled along with outstanding payment as I received no service. This is thanks to Ombudsman not VM. VM still not cancelled new contract (created without consent) despite 14 day cooling period and chasing me for payment. Complete joke
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Bob@Fatbloke
(@fatblokephotos) reported
@virginmedia ....and it then took you ten days to charge me anyway. Your customer service is a joke.
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Shahla Croxford
(@ShahlaBaghesta1) reported
@virginmedia I am still waiting on WhatsApp to cancel my package . They keep disappearing . Is that service manned ?
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Lee Webb
(@Bodyfirst_PT) reported
@beverleyturner @virginmedia Mine is going up £15, I shall be seeking someone else to provide my internet and cutting down on my channels to just Freeview
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⚒Hoady⚒
(@329hoady) reported
@virginmedia I thought Virgin used EE network?