Virgin Media Outage Report in Cathays, Cardiff, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Blackwood, Pontypridd, Cardiff, Treharris, Caerphilly, Porth, Barry, Weston-super-Mare, Ferndale, Pontyclun, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Blackwood |
Internet | |
| Newport |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
||
| Cardiff |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Gareth Thwaite
(@GarethThwaite) reported
from
Barry, Wales
@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Dave T
(@fin_father) reported
from
Weston-super-Mare, England
@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Rob Weaver
(@welsh1lad) reported
from
Rhoose, Wales
@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dee
(@james_dee) reported
Internet down in SW20 8LS? @virginmedia
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Wayne Williams
(@waynewilliams) reported
@virginmedia No mobile signal at all in BD12 area. What's going on?
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Matt
(@MattX1971) reported
@virginmedia Been trying to do that BUT HAVE NO INTERNET and your Customer Services are utter garbage.
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EL 🌐
(@_TrippyUnicorn_) reported
@virginmedia Slow or no internet I’ve had this problem since the start of 2021 and nothing has been done, I rang up and they just said move your broadband box and I told them I can’t multiple times!
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Anne McCormack
(@1AnneMcCormack) reported
@skwawkbox My Virginmedia email acc was shut down due to "suspicious activity " after I sent email to Keir & David Evans this am. Party member for 60 yrs. Who and why?
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Sarah
(@Sarah_Hants) reported
What fun. Virgin Media TV and Internet has gone down in our area. Family have resorted to Doing The Washing Up as entertainment.
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Scott Stansfield
(@MrJubbaloo) reported
@virginmedia HOW CRAP IS YOUR SERVICE. Dial Up Speeds when I pay for Gaming package. No Live Chat even though it says Live chat and everything says its fine when it clearly isn't I have 1 way of staying in touch with friends and unwinding and you screw it up
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imagesbygary
(@garyhorneimages) reported
@virginmedia Don’t be silly, I’m still waiting for a call back. No bad 3 weeks and still waiting
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Chet S
(@ChetFun) reported
@virginmedia service status down for maintenance, no updates on the outage in Croydon. Shocking service
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walitron
(@walitron88) reported
When will an internet service provider have better speeds than #virginmedia? Their service is just appalling at time but I have no other choice. Its either 350MB, or 57MB right now. I am tired of their crap customer service. @virginmedia