Virgin Media Outage Report in Cathays, Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Virgin Media
Virgin Media is having issues since 05:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Rhondda, Cwmbran, Penarth, Newport, Hengoed, Barry, Weston-super-Mare, Rhoose, Blackwood and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Rhondda |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cwmbran |
Wi-fi | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
-
mz f Drennan
(@mz_drennan) reported
from
Cathays, Wales
@virginmedia you ,mean the awful service you usually provide is even worse,,
-
AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓
(@AlMaManshp) reported
from
Beechwood, Wales
@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
-
Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
-
rose allen
(@roseall87907765) reported
from
Cathays, Wales
@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
-
Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia It's not intermittent, it's completely down in CF23.
-
Andrew Wilcox 🛖 Shedified
(@unclewilco) reported
from
Penarth, Wales
Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
-
Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
-
Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
-
Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
-
Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
-
Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
-
lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
-
Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
-
Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
-
Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
-
Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
-
Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
-
cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
GalaxyPuppet
(@GalaxyPuppet) reported
@virginmedia Thankyou for your reply. It seems I'm now liaising with a different team in DM as they wanted me to re-authenticate myself and asked what the problem with my connection was. I had to start again right back at the beginning. I was chatting in DM last week and told them that the..
-
Katie Buckingham
(@katie_katie23) reported
@virginmedia I am getting extremely frustrated by your service, trying to get through to speak to a person is extremely frustrating as are hidden costs and actually getting a problem sorted. Moving home with my virgin media has been far more stressful than the actual house move!
-
Raymond Lesley
(@raymondlesley) reported
Hey, @virginmedia looks like broadband is down in DE56 .. when will it be back up, please?
-
Ruaraka
(@Ruaraka1) reported
@virginmedia You have answers for everything other than offering a normal service
-
Ruaraka
(@Ruaraka1) reported
@virginmedia disgusted with your service in the Osterley area TW7 area. Over one week of intermittent disruption. Just renewed my contract, checking if cooling period valid to cancel
-
Jess McLeod
(@JessMcLeod26266) reported
@virginmedia It says cannot connect to broadband kit in your home, what does this mean? Is there a outage in my area?
-
Jess McLeod
(@JessMcLeod26266) reported
@virginmedia is there an issue in the Newark-on-Trent area? I have no WiFi at all!
-
Lewis Stanton
(@stanton_le48589) reported
@virginmedia Hi, appreciate the reply. I finally got through to a human after calling 3-4 and confirming the issue is still present. A new hub is arriving tomorrow so I'll reply here if that doesn't fix the issue.
-
John (exocet861)
(@turner8619) reported
@virginmedia why is your customer service so bad, the simplest of issues is over an hour wait, chat with a bot that's purposely designed to throw you off and no resolution at the end of it all, worst company I've ever dealt with
-
Sepone - Music Producer / DJ
(@Seponemusic) reported
Fed up of @EE and @virginmedia how they charge you but don’t deliver their service properly is abysmal