Virgin Media Outage Report in Cathays, Cardiff, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Ferndale, Cardiff, Cwmbran, Newport, Weston-super-Mare, Caerphilly, Tonypandy, Barry, Blackwood and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Ferndale |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Rob Weaver
(@welsh1lad) reported
from
Rhoose, Wales
@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Dave T
(@fin_father) reported
from
Weston-super-Mare, England
@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly
(@kellalco) reported
@virginmedia Hi John, or whoever may be on this toasty afternoon. Webchat and phoning hasn't helped.. can anyone help me with error V210 as still cannot get 360 control to work with box. No access to catch, on demand or apps
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chrisr
(@christi16909062) reported
@virginmedia The problem is that there is no way to help another person from a distance. My mother is elderly and vulnerable she doesn't understand why her phone doesn't work and she struggles with a mobile. Surely there should be an option to say you are helping someone vin difficulties.
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Amanda Lees
(@amandalees) reported
@LynneWalkerPro1 @virginmedia Just awful. I’m looking at alternatives.
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Amanda Lees
(@amandalees) reported
@virginmedia I know what’s wrong - @virginmedia have not changed my account to reflect my new package and you have therefore cut me off even though I paid my last bill. It’s all documented. And yes, I have emailed Lutz Schueler. Your service is abysmal.
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T
(@tobes_cooper) reported
@virginmedia can you check if there is a problem In SE5 please? Once again the wifi has been playing up and it has been like this for weeks. Really thought something would have been done about this by now.
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chrisr
(@christi16909062) reported
@virginmedia Right so tried text who sent me to WhatsApp but can't help because options do not allow me to request help with my mother's problem
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G⁷ | 💜
(@summerof0613) reported
@virginmedia please help! Internets been down for 2 days, and your customer service has been really unhelpful about the situation
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Tara Marie Cooper
(@TaraMarieCooper) reported
@virginmedia To wait 4 hours and ring back if it’s not back online. Doesn’t help as my work hours were 9-5 and I’m now severely behind
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Fay Alani
(@fayalani) reported
@virginmedia hi I keep getting told there will be work in my area tomorrow but when I click the link for more info it just wants to check the status now, can you let me know what will be down and when?
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Raymond Mooney
(@Raymoon90) reported
@virginmedia Hi @virginmedia, my tv/internet has been down since Sunday, each time we reach the time on your status checker it gets put back another 4 hours. I’ve tried calling but just get told the same info, how do we find out the actual status of the issue? FK2 area Scotland.