Virgin Media Outage Report in Cathays, Cardiff, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Newport, Pontypridd, Caerphilly, Treharris, Weston-super-Mare, Barry and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
TV | |
| Cwmbran |
TV | |
| Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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rose allen
(@roseall87907765) reported
from
Cathays, Wales
@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia It's not intermittent, it's completely down in CF23.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓
(@AlMaManshp) reported
from
Beechwood, Wales
@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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mz f Drennan
(@mz_drennan) reported
from
Cathays, Wales
@virginmedia you ,mean the awful service you usually provide is even worse,,
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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Andrew Wilcox 🛖 Shedified
(@unclewilco) reported
from
Penarth, Wales
Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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!
(@superlad) reported
@virginmedia Thing is, this was an issue with virgin wifi service used at Premier inn, how do I check my account for that? I’m not a VM broadband customer
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john
(@Johnboyowls) reported
@virginmedia It’s my second box in the conservatory, it’s saying not connected to media service, I’ve tried everything turning it off from the plug everything it’s says to do on your website but still nothing, I’ve tried ringing but no answer, this is now 4 weeks without it, can you help.
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Richie
(@Richardson28) reported
@virginmedia done everything possible, spoke to the silly Virgin Bot that insisted my details were wrong also, even though i was logged in and taken my details right off the site. I'm on a rolling month to month contract so i think i will just cancel and find slower but more reliable provider
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Selecta
(@MattFeetham1) reported
@virginmedia Text messaging service........ over a week now talking to gotta be 12 different people now. 3 weeks with no tv. They should have sent a v6 but sent a tivo.
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Nitin Kulkarni
(@TechNitin) reported
@virginmedia Internet is unstable in Nuneaton area but in service status showing " All OK"
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Neil Gardner
(@Bestheadkase) reported
@virginmedia Since I joined you several weeks ago my broadband connection has been terrible. I'm paying for a gigabit connection and lucky if I'm getting 100mb. Last night it was less then 1!!!!
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RICHARD MILLS
(@rmills599) reported
@virginmedia I was told it was an error and would be sorted, been given 3 times that would be sorted by, last one was last Saturday. Was told there was an outage in my area at one point, but neighbours with VM are ok with same channels. was given a text no as well but that got ignored.
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Ruckuz
(@theruckuz) reported
@virginmedia When I call. They send a text message. How do you actually speak to a human? Your A.I isn't good enough to understand issues like this
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jasmine
(@jhd_____) reported
@virginmedia how do I submit a formal complaint?
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Leonidas 🎃Nightmares in Nike Airs OUT NOW👟
(@LeonidasOxford) reported
@virginmedia @VMSolutions_ has the most embarrassing internet service not only do they promise the world and charge a Bomb but they hardly ever work (definitely not to the standard I pay for) and then expect me to sit on hold for 1hour 17 minutes!!! WTAF! 🤬🤬🤬