Virgin Media Outage Report in Cathays, Cardiff, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cathays, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cathays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Cathays, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Weston-super-Mare, Newport, Barry, Pontypridd, Cwmbran, Penarth and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Caerphilly |
Total Blackout | |
| Cardiff |
Internet | |
| Caerphilly |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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kevin wheeler
(@K_J_Wheeler) reported
from
Cwmbran Central, Wales
Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
wow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusiness @Forbes I'd just like our service to work ...
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
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Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
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Adam Gardner⚡
(@adamxgardner) reported
from
Llanyrafon, Wales
@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia It says there are no known issues with my broadband
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....
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Rhys 'Trev' Thomas
(@RhysThomas1991) reported
from
Alway, Wales
@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Reece
(@joereecedrums) reported
@virginmedia Hey! Just received my new phone from VM but was told to contact customer care as I wish to change my number and get a new one, can you advise!?
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Vit
(@VitiligoFanatic) reported
@virginmedia Yes I did. No issues in my area and I have done all the restarting procedures. Still no luck in connecting to the internet.
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Eddie O'Brien
(@eddieobrien71) reported
@virginmedia Sick and tired of calling your service team to just do the same thing and never resolve the issue
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Helen Peers (was Partridge)
(@Hpsaucy515) reported
@virginmedia LE3 area but we can be anywhere and we have poor coverage. Was fine until you merged with O2 x
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Donald McNicol
(@DonaldMcNicol) reported
@VirginMediaCorp Virgin Media are emailing me contract details for one of your customers, obviously got the wrong email address. Can you DM me for the details to correct this please. Or provide me with a contact support email address to provide the details.
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Rosie Lethbridge
(@Rosieleth32) reported
@virginmedia Oh no indeed. Many times and we are still no closer to a resolution, just another date added that we are mean to sit and wait for... anything you/the team can do because this is beyond ridiculous. I thought a new customer would be treated as royalty to win their business!
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Matthew
(@Mat_Jam_Ca) reported
@virginmedia No. According to the service status, there is nothing wrong, but an engineer who visited yesterday confirmed that there is no power in the cable between our house and the cabinet. Another engineer was supposedly prioritised to come to us today to fix it, but hasn’t shown up. 😡
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Matthew
(@Mat_Jam_Ca) reported
@PaulHos93404413 @virginmedia I’d cancel. Had a total loss of service since 11:30pm on Wednesday night. Engineer due to attend today between 8am-1pm and they haven’t shown. Trying to phone them is a joke. Complete and utter crap customer service. Worst I’ve experienced.
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Damian Howe
(@_munimula_) reported
@nonangrybiker @virginmedia Yep, that's why i left to go to Sky. They are only new customer focused. Shame as their broadband is better speed
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andy blythe
(@andykb999) reported
@virginmedia Some context would help to set expectations rather than faceless time changes … can you correct the services affected please