Virgin Media Outage Report in Blackwood, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackwood, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Blackwood, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Newport, Pontypridd, Cardiff, Cwmbran, Hengoed, Merthyr Tydfil and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Newport |
Total Blackout | |
| Pontypridd |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackwood, Wales
Latest outage, problems and issue reports in Blackwood and nearby locations:
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Thea
(@theasthinkings) reported
from
Abergavenny, Wales
@virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skoobz
(@PsychoSkoobz) reported
I've bit my tongue on this for 9 months now, & b6een with them 8 years! If anyone wants a stream that buffers that much its utterly crap quality, and totally unwatchable, then I suggest you look towards getting @virginmedia!! They'll give you no answers and charge you full price!
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Max
(@titanic_risen) reported
@virginmedia having an internet blackout in SE16 - looks like engineers are on the case. Can you provide any more info pls?
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Leith Cycle Co
(@LeithCycleCo) reported
@virginmedia my business phone line is down. Pleas can someone contact me asap. F010001858
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Trinity
(@mtraversi) reported
@virginmedia 1. YOU keep stealing money from me. You're charging me more that you should. It's been 3 months since you promised a refund, but still charging me more that you should. This is last conversation with the customer service:
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James Turner QC
(@JamesTurner37) reported
@virginmedia It is now impossible to speak to anyone about this, whether to get an ETA or any other aspect. To where should I direct a formal complaint?
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Kerry Weston (Owen)
(@kerrylowen) reported
@virginmedia disappointed. New customer & whenon phone2 buy wasnt asked if had had the virgin connection in wall told a router sent which plugs in. Arrived yesterday and didn't fit our wall connection so need engineer, old broadband provider cancelled so now we have no broadband
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Fahra P
(@FahraP2) reported
@VMO2News I mean landline was with virgin media and provided the number but still the incompetent team aren't able to find this info and tell me there r tech issues showing on the system etc. I have called numerous times over the past 5 weeks and no1 is able to provide a case ref number
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Skoobz
(@PsychoSkoobz) reported
@KnottyMaker @virginmedia My PC is an absolute beast and hard wired with cat 8 ethernet cables.... that ain't my problem! Virgin media is my problem!!! May have to look into changing my ISP!!
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xMezzy
(@x_mezzy) reported
@SkyCinema As a virginmedia customer who has sky cinema , I think it’s gonna be cheaper to cancel my sit-y cinema sub and sub to paramount separately
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ren ²⁹₁₂₇
(@py0john) reported
@virginmedia It says there arent any outages, it advised me to turn on intelligent wifi, which I have, and it has seems to have fixed it! ill get back in touch if i continue having problems. thanks!