Virgin Media Outage Report in Blackwood, Caerphilly County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackwood, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Blackwood, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cwmbran, Caerphilly, Cardiff, Newport, Hengoed, Bargoed and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Total Blackout | |
| Cwmbran |
TV | |
| Caerphilly |
Internet | |
| Cardiff |
TV | |
| Cardiff |
TV | |
| Cardiff |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackwood, Wales
Latest outage, problems and issue reports in Blackwood and nearby locations:
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Justine
(@Justine_F1) reported
from
Cardiff, Wales
@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Charl Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Morris Hickey # A surgeon took both my knees #
(@Morris2906) reported
Email received from @O2 telling me they've "partnered" with @VMDotCom . Shame. I have no wish to be a customer of Virgin Media.
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Sharon Hixon
(@SharonHixon4) reported
@virginmedia I was told I could have I phone 12 then refused waited 3 days for a call back from the manager still waiting . When I rang to enquire why no one had called I was told you rang but I said I was shopping and couldn’t Spk. I never called or said this . Customer service then said so
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stuart
(@stuartwimble) reported
@O2 the minute everything go over to #virginmedia I'm levaing #virginmedia is one of the worst companies in the UK if I see virgin media on my phone I'm leaving. You only have to look at the twitter to see how bad they are
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John J Peebles
(@johnjpeebles) reported
@virginmedia Just to be clear - problem solved by going with your competitor. Not by you.
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Leanne Cleave
(@Leanne_Cleave) reported
@virginmedia I phoned after I received the email to say that the complaint had been closed and the complaint was reopened, I was told it could take up to a month to hear back and it has now been a month and I have just received another email to say the complaint has been closed.
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☩ RYVN ☩
(@Inked_Ry) reported
@virginmedia @leanne7585 Mines been down for an hour now too (kent). Did this solution work for you?
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Chris Green
(@Chris_P_Green) reported
@KCOMcare @Ofcom I would like to move broadband suppliers but because of your monopoly I can’t! I would like not to be overcharged for the same level of service I can get with BT, Sky, Talk Talk and Virgin media but that’s not going to happen. So yeah can you help. Answer no. @Ofcom sort it!
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themacraecase
(@themacraecase) reported
@O2 @virginmedia Virgin are terrible. Really terrible. Really, really terrible.
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Rob A.
(@raldrmn) reported
@virginmedia Just lost Internet on all devices and when testing via my login, saying its an issue affecting multiple customers. Something engineers are working on? In N4 area. Thanks.
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tom turton
(@tomturton1) reported
@virginmedia Still waiting for customer relations team to say anything 2 hours after being put through ! The 3rd time I have eventually been put through in 2 days and still no response from them ? Losing a customer of over 10 years now