Virgin Media Outage Report in Liswerry, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liswerry, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liswerry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Liswerry, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Barry, Clevedon, Blackwood, Caerphilly, Pontypool, Hengoed and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Liswerry, Wales
Latest outage, problems and issue reports in Liswerry and nearby locations:
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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Craig Allan
(@CraigAllan5) reported
from
Clevedon, England
@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!
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WelshWayno
(@WayneAssiratti) reported
from
Penarth, Wales
@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Honestly @virginmedia has to be the biggest load of **** ever. We never have WiFi, even the TV that’s hooked up to the Ethernet cable isn’t working. At least once a day the WiFi drops. We live in Bristol, not the ******* outback
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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eilidh
(@eilidh32) reported
@virginmedia Having issues with internet since upgrade in sept. It’s intermittent. we regularly can’t watch catchup on tv in same room as the hub. Lady told us could see issues & due compensation, rude man told us nothing wrong & just to get a cable! Not ideal cable across room & small child!
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Lucutious
(@LucutiousGaming) reported
We all know the aim of companies is to make money. That being said, we are currently in a pandemic with lockdowns. People have been furloughed or even lost their jobs and yet @virginmedia sends me a letter saying they are raising everyone’s prices. Appalling customer service!!
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Kemlock
(@Kemlock) reported
If you're having wifi problems I feel bad for you son, I got 99 problems but the wifi ain't one. Now that I've purchased a new router because the virginmedia one is cheap nasty shite that doesn't hold a connect past 3 metres.
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Scott Braddick
(@ScottBraddick) reported
@virginmedia Who do I speak to about appalling customer service where we have been left for 4 days with no internet, no phone and no tv, because you guys screwed up and we have been promised reconnection 3 times now?
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Kev
(@kevincorky) reported
@virginmedia they said due to covid and the cable not being in I probably wouldn't be due compensation but it wasn't my fault the cable wasn't installed to my property by virgin prior to 19 Feb ready for connection. i believe im eligible as the service wasn't installed on the promised date
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Dean Thomas
(@magpie1862) reported
@virginmedia To be honest I would of liked to discuss this over the phone. But with no one answering my calls to discuss renewing my contract I have decided to take my custom elsewhere. Having spoken to other virgin media customers I understand they have the same problem. Thank you
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Gary Gilligan #BLM #FreeNazanin #GTTO #3.5%
(@garygilligan) reported
@virginmedia Internet dropping intermittently without warning. I had to cancel an online training session yesterday as I lost internet for 10 minutes in mid-session, and when I finally got back online, most of my trainees had given up and left the meeting. Not impressed.
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Sam Wing
(@wingy15) reported
@virginmedia Sorry but I've called up 4 times to cancel now. I'd like somebody to reach out to me to confirm it's cancelled or I'll just cancel my direct debits. I've already gone above and beyond what I should have to do.
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Clair Hopkins
(@choppy68) reported
@virginmedia Please you are virgin media surely you can get customer services to ring my mobile im going to ofcom can’t even cancel my service it’s a joke !!
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charles kickham
(@charles_kickham) reported
@eve_rebecca I had similar problems and after advice bought an ASUS RT-AC86U router on a black Friday deal it replaces the Virgin Media one - I haven't had to reboot or had any drop out in any room in the house since last November