Virgin Media Outage Report in Liswerry, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liswerry, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liswerry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Liswerry, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Abertillery, Barry, Cwmbran, Hengoed, Caerphilly, Penarth and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Abertillery |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liswerry, Wales
Latest outage, problems and issue reports in Liswerry and nearby locations:
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia can you please let me know why you insist on taking money off me for your services that I can not use internet still not working or tv services . Over a month after I call and still no response 😡😡😡😡
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia can you please let me know why I still can’t watch the on demand service and Iam still being charged for it
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Newport, Wales
@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Frame
(@rafthemaster) reported
@SamDCFC @virginmedia It’s poor service - they MUST know what is the fault and a realistic estimate based on an engineer seeing the issue, I know work can take longer than planned but the lack of information is affecting people’s work - also if no tv by Christmas will be screwed
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Tom Place
(@tplace17) reported
@virginmedia On hold waiting the Quickstart team for over an hour. Finally get through, report my issue, then "accidentally" shunted through to another irrelevant option menu. Now more hold music. Can you please urgently advise???
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emmapayne1989
(@emmapayne1989) reported
@virginmedia awful customer service today. Have spent three hours on the phone, to three different people. Three different stories. And still no resolution. We won’t have a working box before Christmas. Very disappointed.
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OptimusD
(@Optimus_D_) reported
@jonatha28510708 @Iromg Please Santa can Virginmedia sort their act out as my service will have been down 40 hours on their guess of a fix time.
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Carolyn Baghurst
(@CarolynBaghurst) reported
@virginmedia So tell us what the problem is and when it will be fixed? Nobody can confirm anything. Show us a photo of engineers working onit?! Clearly identifying where they are and what they are doing? @virginmedia because we, the residents of Burgess Hill don’t believe anything you say!
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billy sastard
(@billysastard1) reported
@virginmedia its not your service its this crappy superhub 3 it simply forgets to connect via wifi or cuts the wifi power so low that even devices a few feet away cant connect, that and it becomes directional, i have to stand in the way or rotate the router to stream stuff after a few hours
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Leanne Davis
(@LeanneSurfDavis) reported
@virginmedia still haven’t spoke to anyone regarding my broadband fault. I keep getting your bot on the text service and only once have a got a person reply but still no further text or call. I can attach photos of thread everyday from Friday if you need them.
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Alan #IStandWithCorbyn
(@AngelfireAlan) reported
@islamicpash @virginmedia Yeah ditto! One trick is to set up private LTD company (non trading, costs under £20) and get a business line put in. Faster, guaranteed speeds, 24hr turnaround on service issues ;)
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Scott (blue tick)
(@scottislemon) reported
@virginmedia No other websites are having any issues. The standard Santander website is fine, the server time out occurs when going to the logging on screen. Both me and my mum can log into other banks without any problems
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johnnystone
(@johnnystone3) reported
Virgin media down