Virgin Media Outage Report in Avonmouth, Bristol, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Avonmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Avonmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Avonmouth, Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon and Long Ashton.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Avonmouth, England
Latest outage, problems and issue reports in Avonmouth and nearby locations:
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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Andy Wilcox
(@AndyMWilcox) reported
from
Kingswood, England
@virginmedia My broadband keeps disconnecting. This is my 4th time contacting and it gets worse each time you apparently fix something. Please can you fix it. I cannot work at home and I’ve just been booted out of your online chat to resolve the problem!
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia No. Your chat representative cut me off. Have wasted over an hour already. You must be joking if you think I’m going to waste more time on your awful service
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william brown
(@williamjbrown) reported
from
Bristol, England
@BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Yes. That isn’t the point though. Your website has no information about how to contact you. And your web chat takes 1 hour to do the task of reporting bad speeds. Your contact support needs vast improvement.
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Al
(@algro10) reported
from
Clevedon, England
@stewartcarter6 Appears it’s a Virgin media issue , shambles
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Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
.@virginmedia telling us to sit and wait for 24 hours without internet just incase our Wi-Fi starts working again before they’ll actually do anything, great customer service… not 👍🏻
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Chris Orman
(@chrisorman) reported
from
Bradley Stoke, England
Just spoken to @virginmedia customer services about red light on my hub. They GUARANTEED that the light will revert to white in the next 24 hours. Wonder what happen if their guarantee fails?
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Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
@virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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Chris Orman
(@chrisorman) reported
from
Bradley Stoke, England
@virginmedia Tried to send you a WhatsApp message but got the following message back: "Thanks for choosing to Message us today. We don’t have availability to accept any more messages for faults at the current time." Why is getting help so difficult?
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Amz
(@amy_noony) reported
from
Bristol, England
Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38
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Rob Hurley ✈️
(@hurleyb0b) reported
from
Bristol, England
Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?
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pete jones
(@brizzleboy) reported
from
Avonmouth, England
@virginmedia Sadly the phone never gets answered,we know if they did answer, someone in the retention centre might even help?
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Al
(@algro10) reported
from
Clevedon, England
@10sam_h Yeah likewise, virgin media awful still not sorted it
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Gill Harrison
(@gillih) reported
from
Bristol, England
Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?
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emmainbristol
(@emmainglasgow) reported
from
Bristol, England
@virginmedia what's the deal, my box hasn't worked for 2 days??? This is the 3rd technical problem lasting more than 2 days that I've had this year. This is ridiculous now
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Quite the worst customer contact centre ever. Website does not offer phone or email contact. Only way to get web chat is to go to complaints page. 1 hour to get a 1 minute task done. Deliberately cut off twice. #poorservice
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Daniel Fry
(@DanielFry23) reported
from
Filton, England
@bt_uk No need to Matt, appreciate your concerns I’m just saying your service currently is the same level as virgin media who I’m with which always cuts in and hot. Too many users using the overcrowded boxes
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Viola
(@paulviola7) reported
@virginmedia That 1 of the probs, you dial 150 and it goes straight to engaged or you end up waiting ages. Plus theres no option for customer service.
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Jay Warda ⚢BLM🏳️🌈
(@jay_warda) reported
@virginmedia I still need to speak to customer services, so yes, I require the number
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James Pattinson
(@jamespatty93) reported
@virginmedia Hello, I’ve used the app before & all my devices are fixed in the same position. It’s not like I’m moving them to blackspots around the house. For example I’ll be using my Smart TV, then it’ll say “there is no network connection” at random times
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Owen
(@owenspinner) reported
@virginmedia As many of us are working from home; we rely on your internet to get our jobs done. Saying an issue will be fixed within hours on the 13th, to it still persisting now is far from the transparency we should expect as customers
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𝒢𝒾𝒶𝓃𝒻𝓇𝒶𝓃𝒸𝑜 𝒞𝒽𝒾𝒸𝒸𝑜
(@gchicco) reported
@virginmedia I'm trying to - the connection is very unstable and it's taking forever to load. It was ok-ish until 10-15 minutes ago.
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Amy Stone
(@amylouisestone) reported
@bt_uk Yeah I’m aware most service providers use your lines - which means I have no choice but to pay @virginmedia’s increasingly extortionate prices. It’s a shame because I was desperate to switch but your service is far below what is considered good in this day and age.
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carla
(@carlapercival) reported
@virginmedia Can’t ever seem to get through and my internet service is terrible I and trying to do home schooling for my daughter who needs to be online for school and this is now becoming a problem. If she can’t get online it goes down as an absence
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
@virginmedia It’s been up and down constantly and rebooting takes around an hour each time. Seriously looking at other, more reliable providers.
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Nelofur
(@iamnb) reported
@virginmedia been trying to speak to anyone in the ‘movers’ department numerous times in the last few days and each time during being transferred to that department the line clears!! would say to any1 thinking of moving to virgin media to think again! Awful service still waiting
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John Abernethy
(@Shevylatic) reported
@virginmedia Tried the text number you gave me without success. Time is now getting short and I need some answers. I have been a customer of Virgin for many years, and I think that I have not been treated well. Advise please.