Virgin Media Outage Report in Nailsea, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nailsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nailsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Nailsea, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Newport, Bristol, Weston-super-Mare and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Newport |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nailsea, England
Latest outage, problems and issue reports in Nailsea and nearby locations:
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Gareth Balmer
(@garethbalmer) reported
from
Bristol, England
@virginmedia All good now - there were some power issues in another part of Gloucester that seemed to be causing the V6 box at our house and a few friends to restart. Very odd
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WE ARE TUCO
(@tuco_tuco) reported
from
Bristol, England
Wow @virginmedia really can't sort their stuff out.......HELP its a joke
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia hi I need help. I'm not able to call or text so I can't even call virgin media for help.
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graham monks
(@gman7634) reported
from
Patchway, England
@virginmedia you said you know what the problem is but no one is working at the box!!!! Part 2
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Trevor Whiteman
(@nongrockle) reported
from
Bristol, England
@JuanaWhiteman @virginmedia Zero customer service
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emmainbristol
(@emmainglasgow) reported
from
Bristol, England
@virginmedia what's the deal, my box hasn't worked for 2 days??? This is the 3rd technical problem lasting more than 2 days that I've had this year. This is ridiculous now
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia If it's better customer service then that would be better than having to be with O2
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Ivor the Vorlord
(@Bristolvor) reported
from
Bristol, England
@KGravil @virginmedia Service?
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Rajnish Razdan
(@RajnishRazdan) reported
from
Bristol, England
@virginmedia If you’ve got something positive to contribute DM me, like getting someone to call me. Why would I remember the details of 2 hours that I will never get back
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia I been with virgin for years and last month was put on the new virgin O2 SIM deal. I'm already looking forward to when I can cancel the O2 SIM only part. Couldn't get any help with O2 but luckily the person at virgin helped me.
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graham monks
(@gman7634) reported
from
Patchway, England
@virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia That's a shame. Virgin SIM card was so much better and better customer service. I will probably change to a different phone network as soon as I can
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Jacob
(@j_bettany) reported
from
Clevedon, England
So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
Wow @virginmedia you've out done yourself, 45 mins and counting to cancel sports channels for mum after dad passing away all with an agent #shockingservice
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Chloe
(@chloehester) reported
from
Bristol, England
Why does @virginmedia online chat never work?! Its a nightmare trying to get through on the phone 😭 I just need to change my package ffs.
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
@virginmedia Its done now but fairly sure it shouldn't take your agents 45 mins to cancel sky and bt sports and change the TV package to the basic. Maybe more training or better systems are needed. Just saying Sky took about 3 minutes to cancel BT sports for me a year or so ago #competitors
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Rajnish Razdan
(@RajnishRazdan) reported
from
Bristol, England
@virginmedia it’s amazing isn’t it - you never pick up calls or cut me off so I go to your site to change my package as you’re charging me for things I don’t have and amazingly your live chat button doesn’t work either.
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Hi, call me Chu x
(@xChuChux911) reported
from
Bristol, England
@virginmedia I never gave out any personal information as I knew it was a scam cus I'm with Sky. The number was 02045099664 but it was spoofed. Lady had an Indian accent and said technicians in my area had fould a fault which was affecting my computer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Thais Lima
(@thaisinea) reported
Appalling customer service by @virginmedia Had terrible experience in the past, husband decided to give another chance, despite me saying: they have the worst customer service in the market! Here we are, less then a month after signing up, waiting over 3 HOURS(!!) on the phone.
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Alli* 🤜🏼🤛🏼
(@HacktoFlack) reported
@virginmedia And as I said above I’ve also filed 3 complaints. No response. You no longer have any customer service.
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A
(@NowMeToday) reported
@virginmedia Hello John, well it was a terrible experience, no prior notification of the ‘planned maintenance’ I work from home so lost a day of wages approx £60 and looked like an absolute idiot telling my boss my internet gone down.
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Mabalel #FBPE #FFSFeedOurChildren
(@Mabalel2) reported
@JohnNhslove @virginmedia Thank you! I have put up with those issues for far too long. I have the basic broadband, TV, landline. Broadband connection gets lost several times a day. Virgin did replace my outdated hub but it hasn’t solved the problem. Time to up my research into other providers.
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ً
(@tularosaax) reported
virgin media wifi is so terrible
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Craig Simpson
(@Craig_Simpson82) reported
@virginmedia The text service is worse than the waiting for hours on the phone
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Kara McKee
(@KaraMcKee15) reported
@virginmedia I am extremely disappointed with virgin. Due to be installed 7th Dec now told 30th Dec. No internet or tv over Christmas with 3 kids. No help whatsoever. I need a technician now!!!!
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Stephen Anderson.🇬🇧
(@STEVIE5631) reported
@virginmedia Phone line is down in G64 1BB and has been for days. Any answers?
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Kenneth Carranza
(@KennethCarranza) reported
@virginmedia after just two days with you my broadband is not working anymore and is not possible to contact any technician. Can I get it working or a refund?
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Tom Ross
(@TomRossi07) reported
@virginmedia Issues in so16 area. Intermittent disconnection every 20 minutes. Your customer service is appalling. Have been hung up on various times, and have been waiting on the phone for 45 minutes.