Virgin Media Outage Report in Nailsea, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nailsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nailsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Nailsea, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Newport, Bristol, Clevedon and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Bristol |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Bristol |
TV | |
| Bristol |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nailsea, England
Latest outage, problems and issue reports in Nailsea and nearby locations:
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Rhys 'Trev' Thomas
(@RhysThomas1991) reported
from
Alway, Wales
@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!
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PASTOR WILL🇲🇼🇬🇧
(@BlackMayan) reported
from
Keynsham, England
Or @virginmedia just being shit as usual.
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
@virginmedia hi. Could you please tell me what email address I can send a complaint that will get read as after all my issues last week I have just been sent a bill that is higher than @ColeenRoo legal bill
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slip_rehill
(@slip_rehill) reported
from
Bristol, England
@virginmedia thanks, we'd checked that already and no issues. we have tv back but no on demand or broadband yet.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
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oliver kendall
(@olikend) reported
from
Bristol, England
@virginmedia also was offer a system that would improve the WiFi in the house. The netgear pl1000 arrived yesterday and doesn’t give me@any further WiFi coverage. It just extends the network. I only have the one router..
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number
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discodave
(@DaveWilliams159) reported
from
Patchway, England
@virginmedia had the phone disconnected on me 4 times already this morning trying to speak to your complaints team for over 2 hours today!! Shocking service 😡
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Bob Krysiak
(@bobktheking) reported
from
Bristol, England
@virginmedia I have had a terrible experience with Roshan technical support at virgin media. After reporting a fault with my WIFI network three times, he put the phone down on me. These technical support people are arrogant rude and not helpful at all!
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Mike Lind 🦏
(@mikelind2) reported
from
Bristol, England
@virginmedia - your pathetic service continues. Please get your customer service team to respond to my complaint URGENTLY. 706480004
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Never given a reference, sent 2 email complaints have acknowledgement as proof but you guys never even bothered with a reference let alone a proper response
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ɹɐqᴉɯᴉɹ
(@rimibar) reported
from
Bristol, England
@virginmedia right now I'm super frustrated. (1) You sent me a TV box that is really poor quality. (2) I call to change it, telling them I would consiser upgrade. (continued...)
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ɹɐqᴉɯᴉɹ
(@rimibar) reported
from
Bristol, England
I ask to speak to a Manager, you put me straight through to a line that says it's now closed, call back tomorrow. That's 32 minutes of my life wasted. Bad service, badly trained call centre staff, not happy @virginmedia
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Cut and Pastryarch
(@amias) reported
from
Bristol, England
@albanwr @cybergibbons I don't use any of my Samsung TVs smart features and deny it network access for that exact reason. But my virgin media V6 box and Netflix account are happily sending sweet something back all the time.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia No point, tried Twitter several times to no avail. Calls = wasted hours of ones life. Sign for letter now sent to complaints as 2 official complaint emails had “no” response. Next stop Ofcom.
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Emma Blackburn
(@Bridgey21) reported
from
Backwell, England
@virginmedia my WiFi is not working despite paying someone to install it and about 7 hours of troubleshooting so far. One of your agents was helping me and was supposed to call me back 25 minutes ago but hasn’t yet and booster issue still not fixed
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oliver kendall
(@olikend) reported
from
Bristol, England
@virginmedia Thanks the router was out next to the tv by the outside wall, so we’ve never been able to use the WiFi in other parts of the house. It really only works well in that room.
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Richard George
(@rjgux) reported
from
Kingswood, England
@dangerous_85 @virginmedia I really don’t see the point in the service checker. There’s clearly an issue but still says ‘No known issues’. Rediculous
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Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark McCusker
(@MarkMcCusker19) reported
@virginmedia Raised a complaint, which just gave me the same number. Called twice now with no resolution. Thinking of cancelling if this is the level of support customers receive!
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marksuttonbike
(@marksuttonbike) reported
@virginmedia That was the whole conversation. My TV box is making popping sounds and making the picture crackle. It might be a fire hazard. For now I prefer it to having to sit on hold to customer services, again, though.
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Petek782 🇫🇷 + 🇬🇧 love 🇪🇺 🐝 🌸
(@petek_78) reported
@virginmedia No, they didn't but your Executive complaints people have intervened and all is now sorted. It must be said your customer relations people are woefully incompetent! Have a look at Trust Pilot to see what people think of you!
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Steven Hodges
(@shintomac) reported
@virginmedia I then got a text message on Monday saying the service would be switched the following day. I therefore called you as I can not be without landline & was assured that the switch off would be postponed by 14 days. They also booked the necessary engineer appointment for next week
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Anna
(@annamerron) reported
@virginmedia . As a new customer for only a few weeks, I have been left with no Wi-Fi for a week and being messed around by customers services and technicians. Wouldn’t recommend as they can’t tell me when it will be fixed. Could be waiting another week to be fixed. Disappointed
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Dave Tilley
(@Tilsit) reported
@virginmedia It’s ok Sky taking over Friday. At the end of negotiations (your staff were monumentally unhelpful till I said I was going)I compared all. You won on broadband quality, you lost badly on customer service & @skytv won. A cheery Scottish voice beats someone who cant use my name.
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Róisín Grasby
(@RoisinGrasby) reported
2/2 So now I'm going to have to spend more time responding to their inadequate response. Not a great start with customer service. I'm now on hold for a different matter, as I cannot access my work VPN at all. My IT support said this is a common problem with Virgin Media.
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Ifeoluwa
(@Ifeoluwa_A_) reported
@virginmedia has weird Wi-Fi service but great customer care service. It’s crazy.
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Chunkymonkey37
(@Chunkymonkey363) reported
Hang your head in shame @virginmedia leaving an elderly lady (with health problems) without a TV & telephone for 2 weeks, persistant lies engineers will attend and dont turn up!!!!! Disgrace Shes now gone to @skytv @SkyUK who were very helpful and all sorted within 30mins!!!
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Liz Tray
(@LizTray) reported
@virginmedia Why would I need to escalate a complaint I made this morning? I have emailed you with it as you requested. It is now in your hands.