Virgin Media Outage Report in Nailsea, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nailsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nailsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Nailsea, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Newport, Weston-super-Mare, Clevedon and Winscombe.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nailsea, England
Latest outage, problems and issue reports in Nailsea and nearby locations:
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Chris
(@chrisandobe) reported
from
Bristol, England
@virginmedia please get the mobile signal better in fishponds Bristol
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James E Ballantyne
(@JimEBallantyne) reported
from
Bristol, England
After another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike
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nick webb
(@chefwonderwebb) reported
from
Bristol, England
@virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service
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Scott Tobin
(@ScottTobin3) reported
from
Bristol, England
@virginmedia there is a problem with sky sports red button
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced
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Suzy Evans
(@suzyqc7) reported
from
Bristol, England
@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison
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Shane Richardson
(@shaner1989) reported
from
Bristol, England
@vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.
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Tito Payne
(@PayneTito) reported
from
Bristol, England
@virginmedia what’s going on with the service In the BS3 postcode area. I have no internet!!!
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CHARLEE BLISS ®
(@charleebliss_) reported
from
Bristol, England
@virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless
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Shaun
(@SNewport01) reported
from
Kingswood, England
@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now
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Shane Richardson
(@shaner1989) reported
from
Bristol, England
@virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.
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Charlotte Hodkin
(@CharHodkin) reported
from
Bristol, England
@virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord
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Hannimal 🇪🇺🇬🇧🏳️🌈
(@hisotalus) reported
from
Bristol, England
On top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
Can’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative
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Matt Ribbins
(@mattyribbo) reported
from
Filton, England
@virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.
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Hannimal 🇪🇺🇬🇧🏳️🌈
(@hisotalus) reported
from
Bristol, England
@Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Louise ✨
(@clc_505) reported
@virginmedia I have still not working
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Originalblez
(@originalblez) reported
@virginmedia I just read all your small print for new customers and it says if you downgrade anything from the bundle you choose then you will be put on “standard” rates. So this again comes down to the luck of what your initial bundle offer was
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Helen Chatterton
(@Hmchatterton) reported
@virginmedia Will do much appreciated. The email I received about returning the equipment said I have 9 days to return then I would be charged £75. A cynical charge from @virginmedia setting customer up to fail to return equipment that virgin don’t really want back?
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Abi Grant 🇺🇦
(@Abi_Grant1) reported
@virginmedia forwarding a Jubilee newsletter, Virgin flagged it as spam & suspicious and locked my account. Helpline can't help. Tech tm require 48 hrs to get back to me. Why are you monitoring the content of my emails? Who asked you to? Why is it so hard to unlock my account?
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aimee hope
(@Flawlessonline1) reported
@virginmedia They have corrected price now issue I have now is they haven’t ported number for virgin sim to o2 sim like they said and now I’m concerned I’m going to get two bills I’m through to mobile team now and they telling me to call o2 but this was a virgin media issue
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Originalblez
(@originalblez) reported
@virginmedia We can only hope.I suspect I’ll be told to get back in my little customer box. It would be great to see honest and transparent marketing, though - not hiding in small print and trapping customers.
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Sandeep Pandya
(@spandya1) reported
@virginmedia …with my original order. But no one bothered to inform me. Again today on chat and WhatsApp for hours and still, the matter isn’t addressed. I’m actually wanting to establish a new agreement - this service is diabolical and putting me off!
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Lotharemas
(@Lotharemas) reported
@virginmedia Cant you not just see if theres an Area fault in NG17 2BL? cause im assuming its an SNR outage again as this is what its been every time its done this.
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Bill*
(@Bill62309344) reported
Got off a plane in the Dominican Republic yesterday, turned my phone back on( safety first innit) got a text from @virginmedia that I'd somehow spent £41 of my limit. Turned phone straight off again. Just had another look ,found a help number, I need to turn premium sms on so
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Zec Richardson
(@SatonmyButt) reported
So no more TV service for us, we cancelled with @virginmedia as we are struggling financially. We are using iPlayer, ITVHub etc but I am losing track of what we watch & it's a pain in the arse but needs must!