Virgin Media Outage Report in Portishead and North Weston, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portishead and North Weston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portishead and North Weston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Portishead and North Weston, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon, Weston-super-Mare and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Clevedon |
Internet | |
| Bristol |
Internet | |
| Weston-super-Mare |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portishead and North Weston, England
Latest outage, problems and issue reports in Portishead and North Weston and nearby locations:
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia Internet connection has been down, again, all day. BristolBS8. Automated reporting and another 23 minutes waiting for technical support
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Jason side
(@jason_side) reported
from
Kingswood, England
@virginmedia Box is connected to TV via HDMI cable I've tried different cables and hdmi ports on TV to eliminate those as issues. Doesn't happen with on-demand programs.
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Georgina Kerry
(@kerry_georgina) reported
from
Bristol, England
@virginmedia Yes it says there is an issue that should be fixed by 3pm today but it said the same thing yesterday
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
@virginmedia why does it take so long to get through to your cancellation team or is there that many people getting rid of your services due to the shocking customer service!
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Ian Davies 🏴 🇪🇺 🏳️🌈 #IDIC 🖖🏻
(@IDLLAP) reported
from
Cwmbran Central, Wales
@virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard
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Rich Hemming
(@1210sounds) reported
from
Bristol, England
@alone_music @virginmedia Jesus that’s bad, thought it could be done online the activation. I moved house and they said 20£ to move. What they didn’t say was that they renewed the contract and double billed me as they take one month in advance as a new contract. Complained to @virginmedia nothing done
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Matt Ewing
(@MattEwing7) reported
from
Bristol, England
@Virgin @virginmedia @richardbranson Your customer service is so painful and appalling. 2 rings and the sales team answer, 20 minute transfer to Loyalty team, gave up when needing to be transferred to Contract Services team. FFS I only wanted to remain a customer!!!
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Natalie Timmons
(@metallicnat) reported
from
Bristol, England
Can’t watch @itvcorrie cause for some reason @virginmedia is down AGAIN remind me why I’m paying you £90+ a month to only for it to be FAULTY #OneUnhappyCustomer
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τ!m ω0ɍ†ɧ
(@TimWorth1) reported
from
Bristol, England
@virginmedia down again.. no phone line internet or TV here in BS16
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viki ✨✨✨
(@alittleredpanda) reported
from
Bristol, England
@virginmedia I don’t have any internet on a wired connection either. And that link says there’s nothing wrong with my service
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LM❤️
(@Rockchic65) reported
from
Bristol, England
@virginmedia I've recieved my new mobile bill this morning, but it's far too much to be correct. I cannot log on to my account online. Keeps sending me in a loop to sign in, new password etc.. Help me please.
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Jason side
(@jason_side) reported
from
Bristol, England
@virginmedia No thanks I keep doin this and it keeps saying there's a problem and I keep being told it will be fixed
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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viki ✨✨✨
(@alittleredpanda) reported
from
Bristol, England
@virginmedia hey my internet’s gone down (green lights are flashing on the hub) and I can’t sign into my account online to see if there’s a problem.
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.
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Pastor Matt
(@MattScript) reported
from
Bradley Stoke, England
@virginmedia Yes. It doesn't work on any of my devices. TV. Laptop. Phone. The phone works on 4G and the laptop works on another network. Just not when connected to Virgin Media.
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Michael Enea
(@mikeenea) reported
from
St. Julians, Wales
@virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Pastor Matt
(@MattScript) reported
from
Filton, England
@virginmedia It still doesn't work. The TiVo Netflix app worked briefly last night but that threw the same error eventually. Everything else works fine.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Dickson
(@andydickson) reported
@virginmedia I'd like to make a complaint about your broadband service and multiple issues I'm having – pls can you DM me so this can be resolved? I can't log in to my online account to do it
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Dré 🇯🇲🇯🇲
(@Andre_13M) reported
@virginmedia Do you have a number I can call to speak to the complaints team? Nothing better terrible service, incorrect information and wires not connected properly.
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David Davies 🏴
(@Taff107) reported
@virginmedia Thanks, will do. As stated, my renewal without TV was more than new customer after 18 month price! I'd like to increase to 360 or 516 but will not be staying if cost doesn't reduce. I'll call tonight
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MrsD2018
(@D2018Mrs) reported
@virginmedia horrendous customer service! Let you know I was moving. Adviser said that everything ok. It wasn’t waited for managers to call. Then found we can freeze our service. Inquired that this would not impact the mobile -message to say the phone cancelled as of today!
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Gerry's Kitchen
(@Gerrys_Kitchen) reported
@virginmedia Now showing as not going to be back online until 18.00 today - that will be almost 48hrs with no service.
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Angelique Harper
(@ginge671) reported
@virginmedia no Internet, went to website to get help, can't help right now keeps popping up. Great service as usual definitely need to do better.
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Armchairlady
(@mummytoabby) reported
@richardbranson @VMO2News DO NOT I REPEAT DO NOT SIGN UP TO VIRGIN MEDIA. YOU WILL BE RIPPED OFF. ABSOLUTELY DISGUSTING COMPANY , NO CUSTOMER SERVICE , NO WIFI, NO ANSWERS TO PROBLEMS CHECK OUT @Trustpilot for all the customer reviews. Wish we had before joining.
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Nicola Connolly
(@njconnolly2000) reported
@virginmedia I actually just want this cancelled. Signed up in June, disgusting service. Even my complaint raising my concerns has been ignored
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Andrew Dickson
(@andydickson) reported
@virginmedia It's past that stage I think – how can I register a formal complaint without access to the web form, please?
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Mark
(@Mark81613687) reported
@virginmedia my 71 year old father left w/out phone for over 1 wk. 2 eng visits have been cancelled with a text "there is a network problem in your area" he tried to contact you this morning again but it just says eng booked today, but he got a text today saying it wa cancelled