Virgin Media Outage Report in Portishead and North Weston, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portishead and North Weston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portishead and North Weston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Portishead and North Weston, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Newport, Bristol, Weston-super-Mare and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Bristol |
Total Blackout | |
| Weston-super-Mare |
Internet | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portishead and North Weston, England
Latest outage, problems and issue reports in Portishead and North Weston and nearby locations:
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia Actually, the new owners are porting their virgin contract here, if the contract is per property, and it will be Virgin providing the service, that would mean we DON'T have to pay the fee right?
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Alister Betts
(@alisterbetts) reported
from
Bristol, England
@virginmedia - if I have a problem actually logging in, it would appear that there is no way to actually contact you... help please!
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia why do I’ve over pay for my services that you can’t deliver customer service joke keep reading off a card no help what do ever what clown do I need to speak to . @SkyHelpTeam might be a able to help £144 a month and still not able to watch i player internet slow😡
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Ryan Carrington
(@thisisryanc) reported
from
Bristol, England
@virginmedia Constantly drops out, coupled with frequently slow speeds. Price increases for a worsening service.
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.
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Ｒｉｃｈａｒｄ Ｊ． Ｌｏｃｋｌｅｙ－Ｈｏｂｓｏｎ
(@LOCKLEYHOBSON) reported
from
Bristol, England
@virginmedia No internet. You say they’re are no problems in my area. You’re liars #virginmedia …
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia The only issue I have with that is that every time I contact that number, the following happens: 1) I explain the issue, again 2) they advise me to follow the steps as are online, again, that I've already done, even though I say I've done them 3) they ask me to monitor 1/2
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Amy
(@Yippers) reported
from
Bristol, England
@virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia I would be happy to keep virgin, and that would be ok, and I would keep the same contract.. but it is you who can't provide service... How is it me ending the contract? How am I compensating you and not the other way around?
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Shitsgigglesngloves
(@Shitsgigglesng1) reported
from
Kingswood, England
@Birdybabe07 @virginmedia Bt, great deals atm. Once back on openreach network you can move around with over 50 companies. Once on virgin you can only use virgin. bt will happily re instal to get you back on openreach network. Unless you need business fibre...then I can provide or advise👍.
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi there, the engineer came round but it hasn't fixed the issues. It's dropped 4 times now in the last hour, despite me doing a full reset. It's completely unusable. Please help!!
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Andrea Buffery
(@Andrea_Buffery) reported
from
Bristol, England
@virginmedia is there an outage problem in BS8 (Bristol)? We’ve lost the internet and TV connection.
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia broadband in BS166EB is totally rubbish again, got to switch this service is really really poor #inconsistent at best.
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Rob Peledie
(@RobertPeledie) reported
from
Weston-super-Mare, England
@virginmedia are you having issues in Weston-super-mare? Intermittent quality, now it’s down completely. Tried restarting
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Rosemary Jane Fox
(@RosemaryJaneFo1) reported
from
Bristol, England
@virginmedia #rude #badservice Had Virgin broadband installed just to discover a better deal on money supermarket. Contacted them to ask if they would honour it and was refused point blank, told not to complain, wouldn’t put me through to the boss and wouldn’t give her name.
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Ruth Cottingham💙
(@ruthcottz) reported
from
Bristol, England
@virginmedia no Internet in BS16 1DY. I called 150. Your recorded message says service out until 3pm, as you're "working to improve services" in this area. Why didn't you tell us before?!
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Mary Shanahan
(@ShanahanMary) reported
from
Bristol, England
Not happy with @virginmedia paying £70 a month for tv/(which is awful) internet and landline - want to delete tv still (£61) - internet drops out all the time exit fees would be £240 anyone else find them extortionate for poor service?
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Craig Capel
(@craigcapes) reported
from
Bristol, England
The £ gleaned by both @virginmedia and @SkySports in making it difficult for fee/ subscription paying members to watch “each others” content must clearly outweigh the customer service calls and complaints 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ЯoЬ J૯ωɿէէ
(@rob_jewitt) reported
Anyone else in the NE34 postcode area having internet connectivity issues with #virginmedia ? @virginmedia
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Claire Billows
(@Bird1432) reported
@virginmedia any contact whatsoever and giving my partners mobile to them as it was her phone I used to cancel the account. I am getting absolutely nowhere and now I am having a letter sent to my old address with regards to account details and passwords. Which I wont receive as our
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Andy
(@andrewyeardley) reported
@andy00169146 @virginmedia After attempting twice both over 1 hours and forty minutes I’ve eventually spoken to several useless customer service reps I’m now free of @virginmedia they are not having another penny of my money. Them putting the price up and giving me a get out clause was a godsend
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Jason Johns
(@AllotmentOwner) reported
@virginmedia Oh yes, I know. However, I was specifically told yesterday that everything had been resolved, yet at 10pm, services went down, implying this is planned. How do we get out mobile data increased so we still have internet access? Have had to use them for home schooling last week
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Claire Billows
(@Bird1432) reported
@virginmedia redirection has finished. Also your customer service find it acceptable to go on a break mid conversation. I am at a loss now with what I'm supposed to do.
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Claire Billows
(@Bird1432) reported
@virginmedia To them without any correspondence at all. I have been told I have not supplied enough security information that is satisfactory to continue the complaint and still have the account open. I have had to pay the collection agency due Virgin passing the issue over without making
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Anna-Marie Paraskeva
(@AnnaMarieSkeva) reported
@virginmedia I’ve done this already. The call from management is dependant on whether we decide to stay or not. Currently not looking too positive. I shouldn’t have to chase these really, it’s extremely poor. I’ll not be wasting my time responding here on Twitter if there’s no point.
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Katy Walker
(@kl1186) reported
@virginmedia Awful customer service yesterday on the phone. Can someone please contact me regarding my account
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Jenni Seex
(@jenniseex) reported
@virginmedia @gemma34654406 Gemma I have managed to find this through some digging. Write to them. Customer Services Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
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Shaun_Red5
(@iamshaunhudson) reported
@virginmedia I've been with you less than a year, a year of awful service and coverage, and you are increasing my monthly bill? Wow, you're aware theres a pandemic on right and people are trying to save money? #virginmedia #unreal #useBT