Virgin Media Outage Report in Portishead and North Weston, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portishead and North Weston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portishead and North Weston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Portishead and North Weston, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Newport, Weston-super-Mare and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Newport |
TV | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portishead and North Weston, England
Latest outage, problems and issue reports in Portishead and North Weston and nearby locations:
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viki ✨✨✨
(@alittleredpanda) reported
from
Bristol, England
@virginmedia hey my internet’s gone down (green lights are flashing on the hub) and I can’t sign into my account online to see if there’s a problem.
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Georgina Kerry
(@kerry_georgina) reported
from
Bristol, England
@virginmedia Yes it says there is an issue that should be fixed by 3pm today but it said the same thing yesterday
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Jason side
(@jason_side) reported
from
Kingswood, England
@virginmedia Box is connected to TV via HDMI cable I've tried different cables and hdmi ports on TV to eliminate those as issues. Doesn't happen with on-demand programs.
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Pastor Matt
(@MattScript) reported
from
Bradley Stoke, England
@virginmedia Yes. It doesn't work on any of my devices. TV. Laptop. Phone. The phone works on 4G and the laptop works on another network. Just not when connected to Virgin Media.
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Jason side
(@jason_side) reported
from
Bristol, England
@virginmedia No thanks I keep doin this and it keeps saying there's a problem and I keep being told it will be fixed
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viki ✨✨✨
(@alittleredpanda) reported
from
Bristol, England
@virginmedia I don’t have any internet on a wired connection either. And that link says there’s nothing wrong with my service
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LM❤️
(@Rockchic65) reported
from
Bristol, England
@virginmedia I've recieved my new mobile bill this morning, but it's far too much to be correct. I cannot log on to my account online. Keeps sending me in a loop to sign in, new password etc.. Help me please.
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τ!m ω0ɍ†ɧ
(@TimWorth1) reported
from
Bristol, England
@virginmedia down again.. no phone line internet or TV here in BS16
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Janine Jones
(@Janeenie) reported
from
Bristol, England
@virginmedia still not working this morning, any ideas. ( I have paid my bill)
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Natalie Timmons
(@metallicnat) reported
from
Bristol, England
Can’t watch @itvcorrie cause for some reason @virginmedia is down AGAIN remind me why I’m paying you £90+ a month to only for it to be FAULTY #OneUnhappyCustomer
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Michael Enea
(@mikeenea) reported
from
St. Julians, Wales
@virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
@virginmedia why does it take so long to get through to your cancellation team or is there that many people getting rid of your services due to the shocking customer service!
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Alex
(@AlexOrr1) reported
from
Bristol, England
@virginmedia 1. not usually one to gripe about customer service. But I waited in for 5 hours today for one of your engineers to come round to install broadband (between 1-6). No show, no texts/emails from you to say they would be late or where they were...
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Pastor Matt
(@MattScript) reported
from
Filton, England
@virginmedia It still doesn't work. The TiVo Netflix app worked briefly last night but that threw the same error eventually. Everything else works fine.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Stenton.
(@Stento1867) reported
@virginmedia So why hasn't one been sent these past 3 weeks while on your txt service??
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Dan Campbell
(@danielc52563306) reported
@virginmedia So I’ve got to go through a messaging system that doesn’t work and you get no replies on, OR sit for an age on your phone system to get cut off. What a pitiful excuse for a customer services system virgin have.
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Claire Burrows
(@claireburrows26) reported
Absolutely disgusted at recent experience trying to report an issue with our broadband - technical team put the phone down on me. On hold again to your support team. Please help @virginmedia as we can’t work properly, nor are we able to speak to anyone helpful in your team.
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Farhana Shaikh
(@farhanashaikh) reported
@virginmedia Been trying to cancel our services since yesterday. I've already spoken to three different people and no one seems to be able to help. Been on the phone now for ages. Please help to cancel your services. Thanks!
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RattyDAVE
(@RattyDAVE) reported
@virginmedia I am calling your number (0345 454 1111) option 1144 and on hold for a while then it get disconnected! I am trying to cancel as my contract has come to an end! Not happy at all!
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Rosemary
(@roonunn) reported
@virginmedia I called twice yesterday. In the morning and again in the afternoon. Can I ask how this is the right question from you? I wish to cancel my contract with effect from yesterday. Thank you.
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Anne Bowyer
(@anne3022) reported
@virginmedia You have misunderstood. Your engineer can’t fit the booster as promised. You are still charging us for it. We cannot get hold of you on the phone. So, we emailed a complaint, twice. No response. Have both complaint numbers😡Dreadful customer service.
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Cheryl
(@ConnellMaths) reported
@virginmedia How can I get m credit agreement details if I don't have the email or the paper copy? I'm trying to login but can't and the inline chat didn't help last night
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Paul B
(@plburton76) reported
Broadband went down yesterday evening (~10pm), still down this morning!! With no fix in sight, home schooling and working from home will be so much fun today. Thank goodness for mobile data connection at least. Cheers @virginmedia!!!!! #virginmediaproblems #virginmediadown
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Patrick O'Gorman
(@itspog) reported
@virginmedia lots of people reporting slow speeds and in out service in Portsmouth area do you have an area problem it's been for a few days now?