Virgin Media Outage Report in Portishead and North Weston, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Portishead and North Weston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portishead and North Weston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Portishead and North Weston, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Weston-super-Mare, Newport, Conham, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Wi-fi | 10 hours ago |
|
Bristol
|
Total Blackout | 11 hours ago |
|
Bristol
|
Total Blackout | 11 hours ago |
|
Bristol
|
Internet | 11 hours ago |
|
Weston-super-Mare
|
Internet | 16 hours ago |
|
Newport
|
Internet | 21 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Portishead and North Weston, England
Latest outage, problems and issue reports in Portishead and North Weston and nearby locations:
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia are USELESS. Why do your agents always hang up on your customers this isn't the first time it's happened!!!! Please DM and arrange a call back ASAP
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Jon Wakefield (@jon_wakefield) reported from Locking, England@virginmedia hi. Could you please tell me what email address I can send a complaint that will get read as after all my issues last week I have just been sent a bill that is higher than @ColeenRoo legal bill
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Davina S (@davina79) reported from Bradley Stoke, EnglandArgh #virginmedia - your WiFi/broadband has been awful for days! Not great when you’re working from home and can’t connect. We pay a fortune for this! #notgoodenough
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kevin wheeler (@K_J_Wheeler) reported from Cwmbran Central, WalesCredit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia I can dm you my account details and you can send the booster out. WTH am I paying £100 a month for such mediocre service. It's not the first time one of your agents has hung up either.
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MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
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Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia P.s please don't say do it via the app because your app states the signal is fine in the room in question when that's not the case.
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia Never given a reference, sent 2 email complaints have acknowledgement as proof but you guys never even bothered with a reference let alone a proper response
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia I can receive the booster free of charge your colleague confirmed this before putting me on hold and hanging up on his return. Your app is useless so when I test the internet connection on your app it says my signal is fine in one of my rooms when that's not the case.
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia Looking at other complaints on twitter you really need to invest money in your systems and customer service. Absolutely shambolic.
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rancid insane 🤪 (@rancid_insane) reported from Newport, WalesSo @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number
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Jon Wakefield (@jon_wakefield) reported from Locking, Englandwow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con
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Rick Laze (@RickLaze) reported from Bristol, England@AliReg @virginmedia They're terrible they hung up on me after an hour of waiting and bring transfers!! Looking on Twitter it seems to be normal practice for them 😡
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Scott Tobin (@ScottTobin3) reported from Bristol, England@virginmedia there is a problem with sky sports red button
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia No point, tried Twitter several times to no avail. Calls = wasted hours of ones life. Sign for letter now sent to complaints as 2 official complaint emails had “no” response. Next stop Ofcom.
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Shaun (@SNewport01) reported from Kingswood, England@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now
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Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales@virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊
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Rhys 'Trev' Thomas (@RhysThomas1991) reported from Alway, Wales@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Forbes (@derek_forbo1974) reported from Kirkcaldy, Scotland@virginmedia left us hanging again with network failure! Moving from @sky was the worst mistake ever
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#LITFL (@GoMcMahon) reported from Saint Ives, England@virginmedia I have been a customer for 20yrs, have a minimal service broadband, tv and phone and pay £60/m. There's no match in current bundles. The nearest offer to new customers has more tv, less broadband but costs only £38/m for 12 months then £69 This is just wrong!
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Sam / Ratuse 😈 (@Ratuse_) reported from Cardiff, WalesMy internet has been down literally all night what’s going on @virginmedia
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Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England@virginmedia I want to make official complaint no one is responding to my texts and there for please send me a link to take my grievances about the sheer incompetence and deliberate misinformation and lack of clarity.
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Shubhanga Prasad (@shubhanga59) reported from Merton, England@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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Fiona Duggan (@fionaduggan) reported from Worthing, EnglandPlease ask me about your Customer service today @virginmedia - go on. I dare you. #VirginMedia
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Niall Thorpe (@niallthorpe08) reported from London, EnglandSo we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Gerard Bird (@gedbird) reported from Formby, England@virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!
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navana 💋 matthew 💋 shelby 💋 ewan (@0_ashfield) reported from Stratford-upon-Avon, England@virginmedia why is prime not working o the t6 box again. I just purchased a movie and now I can’t watch it !
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Lisa-Marie Cuthbertson (@LisaMarieHeenan) reported from Reading, EnglandThe @virginmedia amazing service continues, pay £13.99 for a film that you cannot watch due to technical error 🙄 look online, seems common & responses unhelpful, hurry up @SkyUK & get faster broadband here so I can switch!