Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Caerphilly, Barry, Newport, Blackwood, Abertillery, Blaina, Cwmbran and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
||
| Clevedon |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Nathan Spackman
(@nathanspackman) reported
from
Barry, Wales
@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Greentea
(@DC_10_10) reported
@virginmedia This must be the most unhelpful reply ever. Saying it wont be fixed until its fixed. No apology for the lack of service. No indication of how long i will have to wait. I pay £70 a month for my broadband. Unbelievable….
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🅽🅴🆅🅴🆁 🅰🅶🅰🅸🅽
(@Irfanbaber) reported
I got confirmation from O2 regarding Volt benefits but it has only been applied to one contract not both, it's not showing up on the other, I had nobconfirmation from virgin media and the service has not been updated cc @O2 @virginmedia
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Sman
(@Sman40439119) reported
@virginmedia @danielcostaceo I have had no internet connection for over 2 days now and it is costing me money not happy at all with this broadband "service"
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Lisa Wardle
(@seesawardle) reported
@virginmedia Nope. Been told to see how it goes. Again. It’s an oversubscribed network box apparently so the Tech can’t do anything about that. I asked for contact details for network but not available
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kaykaylou
(@kayleylou) reported
@virginmedia Still not working
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🅽🅴🆅🅴🆁 🅰🅶🅰🅸🅽
(@Irfanbaber) reported
@virginmedia need help with Volt benefits on my account
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Mary O'Mahony
(@moll_doll_88) reported
@virginmedia @VirginMediaIE @VirginMediaIE are ye able to help???
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Steve
(@stjswain) reported
Anybody else’s @virginmedia down?
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AdamNightingale
(@M1N10N) reported
@virginmedia Sorry, my bad, i did find where I can change the password of one of my accounts, so have done that. Will wait 30 minutes to see if that's fixed it. If not you'll hear from me again.
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Jake Turner
(@jake1988) reported
@virginmedia I've had 3 outages in the space of 2-3 weeks and today when contacting customer services there was complete disregard and the impact it is having.