Virgin Media Outage Report in Newport, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Newport come from postal codes NP10, NP11 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 06: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Newport, Barry, Abertillery, Clevedon, Blaina, Cwmbran and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Newport |
Internet | |
| Barry |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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kate dixon
(@Lil_Dix1984) reported
from
Victoria, Wales
@virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Paul Middleton
(@pimlights) reported
from
Newport, Wales
@virginmedia crawling to a halt again. Yesterday evening very slow - 1.5Mb download. Now so low that can’t login to any online services or run Speedtest - latency too low. Virgin Media app says “good service”, but the Help Desk admits it is not going to be fixed until 29th Mar!!!
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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D T
(@danseantom) reported
@no1_hotspur @LanceAntony @virginmedia Can't beat virigin for speed to the router. After that, if you have WiFi speed issues, buy yourself a decent router and put the virgin hub in modem mode. You're right, it's trash hardware unfortunately.
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Richard Hayes
(@PurpleHayesUK) reported
@virginmedia All checks as listed on line. Ps your website is a bit broken distorted picture goes to no picture advice. Wired connection from TiVo box to hub. The signal is of course being delivered via a dedicated coax cable, this is live TV, not a streaming service.
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VirginMediaSucks
(@SucksVirgin) reported
@virginmedia Told that it is because I have 21 devices connected to the network. A reboot reduce this to 14. 0 improvements in connection speed. Complaint are closed by your team because he has offered his help and I am talking rubbish.
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Mark Mc
(@macker73) reported
@virginmedia Honestly. No. I don’t want a forum, I want a solution, from a human being, actually talking to me.
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Dobbin ✌
(@dobbinaj) reported
@virginmedia Well down to you now to provide the goods, Been let down for too long . 😳
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VirginMediaSucks
(@SucksVirgin) reported
@virginmedia Wired connection. Being told by your team that the router need some 'rest' because it is going through a 'difficult time'. When I dispute this ridiculous claim, I am told I am talking rubbish. What a great support team you have. Really opened my eyes. @Ofcom
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ReeCeeY
(@Reeceeybtw) reported
@virginmedia yeah abit ebarrassing even when i call all i get is. "it must be something to do with your computer. like its not. parents have been on virginmedia for 20 years and never had a problem.
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I have had a voicemail from the virgin media team about my complaint - but on my mobile which I get no signal on and I specifically asked for a call on my landline. Can this be rectified?
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Leo
(@Leo89826702) reported
@virginmedia At what point are you going to advise mobile customers that you have changed from EE network to Vodafone. My migration is tonight after I called customer service and they told me. Now I have been instructed to change all my network details on the APN etc.
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Claire Ellis
(@claire_e91) reported
@virginmedia Hi, I don't think I was given any credits but the equipment was activated on the 26th Feb if that helps. Do I need to call the help centre to find out?