Virgin Media Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Internet	5 hours ago
Newport	Internet	17 hours ago
Cardiff	E-mail	1 day ago
Cardiff	Total Blackout	1 day ago
Cardiff	Internet	1 day ago
Cardiff	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Charlie Balcombe (@CharlBalcombe) reported 7 minutes ago from Cardiff, Wales

  @virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.

• 
  Craig Summerfield (@sumz88) reported 10 minutes ago from Cardiff, Wales

  Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice

• 
  Leigh Hawkins (@leohawkins123) reported 11 minutes ago from Cardiff, Wales

  16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 14 minutes ago from Cardiff, Wales

  @virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on

• 
  Andrew Chinnick (@AChinnick90) reported 17 minutes ago from Cardiff, Wales

  @RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!

• 
  Craig Summerfield (@sumz88) reported 21 minutes ago from Cardiff, Wales

  So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty

• 
  kevin wheeler (@K_J_Wheeler) reported 23 minutes ago from Cwmbran Central, Wales

  Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.

• 
  Lowri mifsud (@lowri_mifsud) reported 28 minutes ago from Cardiff, Wales

  @virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion

• 
  Sam / Ratuse 😈 (@Ratuse_) reported 33 minutes ago from Cardiff, Wales

  My internet has been down literally all night what’s going on @virginmedia

• 
  Morgan Lowry (@morganlowry3) reported 33 minutes ago from Cwmbran Central, Wales

  @virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩

• 
  Charlie Balcombe (@CharlBalcombe) reported 34 minutes ago from Cardiff, Wales

  @virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.

• 
  Mark Letman (@wingnut1927) reported 37 minutes ago from Cardiff, Wales

  @virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported 41 minutes ago from St. Julians, Wales

  @virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!

• 
  Morgan Lowry (@morganlowry3) reported 45 minutes ago from Cwmbran Central, Wales

  @virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊

• 
  Mark Letman (@wingnut1927) reported 49 minutes ago from Cardiff, Wales

  @virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡

• 
  Mark Bowie (@MarkBowhouse) reported 51 minutes ago from Cardiff, Wales

  @virginmedia no internet in Cardiff and your website is down 👍

• 
  Nörm•i•am (@storrmin571) reported 58 minutes ago from Cardiff, Wales

  @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

• 
  rancid insane 🤪 (@rancid_insane) reported 58 minutes ago from Newport, Wales

  So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number

• 
  Leigh Hawkins (@leohawkins123) reported 58 minutes ago from Cardiff, Wales

  Still another 12 min and nothing time to cancel I think😡@virginmedia

• 
  Rhys 'Trev' Thomas (@RhysThomas1991) reported 59 minutes ago from Alway, Wales

  @virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ʎǝןsɐǝq pıʌɐp (@beasled) reported 8 minutes ago

  @virginmedia Down again yesterday and again today. Any known issues in B75? Not feeling we are getting a good service at the moment, and working from home is proving very difficult.

• 
  Helen Cube (@harukababette) reported 10 minutes ago

  @virginmedia The complaint I have raised is about how difficult it is to get help from @virginmedia with an issue for a service that customers pay for so there is a certain irony in this reply. I appreciate you reading my message and replying, thank you.

• 
  Wasim (@W_A_S_1_M) reported 11 minutes ago

  @virginmedia Well it's back on now obviously but this is my notice that I want my service cancelled & will be moving to a different provider. Too expensive & not the best customer service.

• 
  JMC (@JMC_17) reported 13 minutes ago

  @virginmedia your customer service is the most of any company I have ever dealt with. treat customer's like idiots. #virginconmerchants @richardbranson

• 
  Mcginty (@mcginty46) reported 15 minutes ago

  @virginmedia Customer services said there was no engineer booked out?..my wife has the confirmation txt on her phone..it also says if we fail to show for the appointment we get charged £25...so can i expect the same to apply to your lot..also my lost day at work needs paying for?????..

• 
  Liz Cannings (@zil75) reported 18 minutes ago

  @virginmedia For the one film I purchased Elvis ... also discovered one I had bought ages ago and hadn't watched yet also doesn't have it as she got me to check ..I've also googled it and it says the tivo box and store don't support subtitles.

• 
  Tom Clarke (@TomClarkus) reported 19 minutes ago

  @virginmedia the last three afternoons our v3 box has gone down, failing to get broadband signal and flashing green. Nothing I do helps but it seems to have randomly started up again late evening - is it the heat? How do I contact tech help?

• 
  Mcginty (@mcginty46) reported 20 minutes ago

  @virginmedia Literally that there was no faults found and that they wont be sending an engineer out to rectify the problems unless we want to pay £200+...basically just get on with it...ridiculous...asked about cancelling but you want more money for that...joke..

• 
  Sharina (@_sharina___s) reported 25 minutes ago

  @virginmedia I’ve done that. It doesn’t work. Someone clearly has control on my router. Your customer services won’t reset it either. Again the conversation is recorded. I need this sorting asap otherwise I’ll take it further

• 
  Henna Hamid (@Henna_H2) reported 28 minutes ago

  @virginmedia Nearly 2 months after signing up, I still have no internet. Every time I call to get an reason or a new appointment I am given false promises and a new date. Then it gets cancelled the day before..again! Worst customer service ever !!!