Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/09/2026 08:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Ynysddu, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff TV
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCwmbran Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

  • macauc01 Christina Macaulay (@macauc01) reported from Cardiff, Wales

    @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

  • gazthebluebird1 Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales

    @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

  • amandaroberts10 amanda roberts (@amandaroberts10) reported from Cardiff, Wales

    @virginmedia is there a problem in the CF23 area ... no WiFi??

  • stuart_chc Stuart Ropke (@stuart_chc) reported from Cardiff, Wales

    @eggynewydd @virginmedia Dismally slow. Yes.

  • MaartenSleeckx MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

  • markccfc70 Mark Smith (@markccfc70) reported from Cwmbran Central, Wales

    Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

  • MaartenSleeckx MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

  • AcuharmonyUK Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England

    @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

  • GillibrandPeter Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

  • NobbyD27 Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

  • Carl_E88 This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported from Cardiff, Wales

    @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

  • NobbyD27 Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia Cancel the contract and go to Sky

  • gazthebluebird1 Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales

    @virginmedia That's not going to help me reset my password.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jayshreetailor1 Jayshree tailor (@Jayshreetailor1) reported

    @virginmedia Any uk based team. Actually anyone that can help as so far every person has only been trained to ask for security details put me on hold and transfer the call. 47mins I was on hold this is unacceptable I was told he will be looking into query and get back to me.

  • scottloose PA➡️CA➡️UK (@scottloose) reported

    @virginmedia You seem to have the same access as the entire customer service call center. Who I’ve spoken to at length the past 3 weeks. None. @richardbranson

  • louisemknox lou (@louisemknox) reported

    @virginmedia Initially speaking to them re April price increase but my current deal is also due to expire so trying to find a good deal. Why are your advertised deals new customer only?

  • McconnellKath Kath McConnell (@McconnellKath) reported

    @that_stocks_guy I hate haggling, but still do it though. I must say when I had a problem with my phone line Virgin Media repaired it quickly & refunded £16.00 without asking.

  • ItzdaNinja itzdaNinja (@ItzdaNinja) reported

    @virginmedia on hold over an hour now, guess you know why I'm getting in touch right? you've lost customer once I get through. prices up 50% in less tan 5 years #profiteering

  • StuartLatham65 Stuart Latham (@StuartLatham65) reported

    @virginmedia Bill just received covers next month so your guys just extending by a further month and we specifically agreed from next month on so feb 24th new contract kicks in but seems my patience has to be pushed beyond breaking point. I got offered£50 if I refer a new customer. No chance

  • MarkDavenport90 Mark Davenport (@MarkDavenport90) reported

    @virginmedia all I can say is that 'movers', 'pre-installation', 'faults' & 'complaints' are an absolute shambles. I've been a loyal customer for 10+ years, I CANCELLED my planned change of address in good time & it's been an absolute nightmare ever since.Literally nobody cares.

  • LydonJC Merlyn_X (@LydonJC) reported

    @virginmedia At least provide a service that works then

  • cherylockerby cheryl (@cherylockerby) reported

    @virginmedia No network issues in our area causing display issues

  • cobes79 Matt Coburn (@cobes79) reported

    @virginmedia No the online chat service. Nearly 2hrs now