Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 01/31/2026 07:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service

  • SheilaDuers Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

  • gingio Shane (@gingio) reported from Cardiff, Wales

    Another poor show from @virginmedia. They’re going downhill...

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help

  • LouisPMertens Louis Mertens (@LouisPMertens) reported from Cardiff, Wales

    1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • Magadocious82 Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • DeanConway1 Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • EllenParker6 Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

  • bighumphs Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • ThomasMumford Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • charliewong87 Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dunc_king DK (@dunc_king) reported

    @virginmedia I have a Hub 3. I have done a factory reset on the hub, this resolved my speed issue for 5 minutes, it’s now dropped again to between 30 and 50

  • _panicpanic Marc is FREAKING OUT (@_panicpanic) reported

    @virginmedia How do I file a formal complaint regarding this with you? After over a week of trying I'm now not even able to track the parcel any more & Yodel still won't deliver it. I'll also be complaining to them directly, and am fully prepared to escalate to Trading Standards if necessary

  • 247Cheshire #247cheshire 😷 (@247Cheshire) reported

    @virginmedia I am currently at work so it's fine. It's when I get home to my VM wifi the problems begin.

  • LetsDrink_FS Lets Drink with Formal Shark (@LetsDrink_FS) reported

    @virginmedia A manger was ment to call back within the hour. We call the number and they are been useless. Your service has failed and the most simple request can't be done

  • chrxstnofficial Chris 🇧🇧💕 (@chrxstnofficial) reported

    @virginmedia why are we still using Yodel? Not looking forward to being charged for services I never get to use.

  • JackShe57455266 Jack Sheehan (@JackShe57455266) reported

    @VirginMediaIE @virginmedia Hi Brian, Can you please arrange call-out? Standard response has not resolved issues and trying to work remotely without a stable connection is causing issue.

  • annamazz Anna Maslowicz (@annamazz) reported

    @virginmedia I’ve been locked out of my email account and have been trying to resolve on the phone but no joy. I need access ASAP! Pls help or advise who can help?!?

  • mackintoshh Bethan Mackintosh (@mackintoshh) reported

    @virginmedia please could you advise how I can speak to customer services without a customer number as a new customer?

  • CoffeeSellout coffee_sellout (@CoffeeSellout) reported

    @virginmedia @mechanicalhoun5 we understand that - both times engineers wrote detailed notes about what needed to be done and customer services didn’t read them properly (your engineers’ words, not ours)

  • TomTheOwens TomTheOwens (@TomTheOwens) reported

    @virginmedia Hi im going to need someones direct line here if i have to call up and go through the options one more time im going to cancel both my packages this is beyond a joke