Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 12/11/2025 08:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Pontypool, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCwmbran Total Blackout
United KingdomCardiff Total Blackout
United KingdomPontypool Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

  • brodyanderson_ Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

  • GarethLloyd18 🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported from Cardiff, Wales

    @virginmedia awful customer service

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

  • j_bettany Jacob (@j_bettany) reported from Clevedon, England

    So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

  • TimmyGrunt Tim Burns (@TimmyGrunt) reported from Cardiff, Wales

    Anyone suffering internet outage from @virginmedia ??

  • MsWhippet1 Trudi Foster (@MsWhippet1) reported from St. Julians, Wales

    @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

  • SATempest Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

  • fredljones_ Fred Jones (@fredljones_) reported from Barry, Wales

    @virginmedia And now when I call you are "currently experiencing system problems" ridiculous

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JDevlin116 James Devlin (@JDevlin116) reported

    @virginmedia I’ve been trying to get technical help after you disconnected my mobile since 10am. 1h30 mins later you’ve read and accepted security details but no further reply. What is going on?

  • NerevskiPete WKSepolno (@NerevskiPete) reported

    @Danweeksmusic @virginmedia ?!?!?! That’s bad by any standards.

  • JDevlin116 James Devlin (@JDevlin116) reported

    @virginmedia Okay, we got there 2h later. Perhaps you should consider outsourcing your back office functions. Which isn’t a euphemism for getting a colostomy bag but that incidentally may help too

  • Danweeksmusic Lord Dan 🎸 (@Danweeksmusic) reported

    @NerevskiPete @virginmedia Yep, still waiting man. No Internet, had to cancel all my lessons for today.

  • tom10248 Tom Ferguson (@tom10248) reported

    @virginmedia are taking gaslighting to a new level. After 40 hours of no service across BT14 their online service checker just goes blank and their telephone service insists everything is fine. Can’t wait to leave in 30 days.

  • Swifty_Gee G (@Swifty_Gee) reported

    @virginmedia @AGreen41967249 Same here. Gone again for me. Very unreliable service

  • vegetalsays vegetal (@vegetalsays) reported

    @virginmedia seems like it has monkeys sitting behind their customer services department randomly connecting you to departments you haven’t asked for till you give up and stop calling them. Good one

  • ffion43420464 ffion (@ffion43420464) reported

    @virginmedia Hi I’ve tried calling multiple times. The whatsapp has taken over 12 hours to get back to me can you please help

  • nicscraig craig (@nicscraig) reported

    @virginmedia OK let's see if you can help

  • itsrochy R💙 (@itsrochy) reported

    @Ofcom how do I formally complain about @virginmedia? They failed to install for 42 days; activated before installation; charged for a changed in package that didn't happen; calculated auto compensation as total loss of service when it wasn't installed. Gave £129cr should be £220