Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon, Blackwood, Caerphilly, Portishead, and New Tredegar.

City	Problem Type	Report Time
Cardiff	Internet	10 hours ago
Cardiff	Internet	12 hours ago
Cardiff	E-mail	15 hours ago
Cardiff	TV	1 day ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Gareth Thompson (@gareth_thmpsn) reported 3 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Darren Coomber (@Dazc090861) reported 11 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Justine (@Justine_F1) reported 11 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Sam Tempest (@SATempest) reported 11 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 14 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Pauline Lomax (@RedhillsAnnie) reported 15 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Sam Tempest (@SATempest) reported 17 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Right Direction (@BackOnTrack__) reported 21 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Behnaz (@behnazakhgar) reported 27 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Ryan Davenport (@Welsh_Saint14) reported 34 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Gill Harrison (@gillih) reported 37 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  lee williams (@thelee_x_w) reported 38 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 39 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Sam Tempest (@SATempest) reported 40 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Kevin Fortey (@GiantVeg) reported 41 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  Gareth Jones (@gazthebluebird1) reported 42 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Gill Harrison (@gillih) reported 48 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 51 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Right Direction (@BackOnTrack__) reported 55 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  stadiamap 🏟️ (@StadiaMap) reported 58 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CFC Cathy (@CFCCath) reported 5 minutes ago

  Been a customer for 20 years and intermittent signal for last 48 hours on @virginmedia and prices going up By 25%. Time for us to part our ways methinks …

• 
  timothy neil amor (@timamor) reported 6 minutes ago

  @Benleo @virginmedia They may be crap, but not as crap as @GBNEWS.

• 
  Laura (@Laura92492442) reported 8 minutes ago

  @Benleo @virginmedia Try @NatWindscreens they would give Virgin a run for their money. Tried calling 5 times - different person each time- 5 calls today, 3 emails and voice mail. They have taken my money, realised that window screen needs calibration and offered date in TWO weeks. 3rd world service

• 
  LWT Martin (@LWTMartin) reported 13 minutes ago

  @Benleo @virginmedia I’ve been hearing this for years and as a consequence would never, ever, consider anything from Virginia Media. Doesn’t help you, I know, it’s just a ‘you’re not alone’ type sympathy.

• 
  Tony McMahon 🇪🇺 (@devoidofthought) reported 15 minutes ago

  @virginmedia broadband / tv issue in PE27. Any clue on resolution? My son's trying to revise for A levels!!

• 
  Ric M. (@revoraman) reported 17 minutes ago

  @Benleo Well said, Ben. Yes, the WORST! You are in the public eye. Private Cstmrs like me who get billed for DD payments by @virginmedia , despite writing to Cust Svcs Exec in March, April, still cannot access emails, as their Support is totally inept+incompetent!

• 
  Vicky Leigh (@vickiferris) reported 18 minutes ago

  @virginmedia you told me there was an issue with my 360 tv box and said would send me a replacement. You sent me a stream box that doesn't record tv and not what I pay for or want.... and no one answers the phone

• 
  Philip Clarkson (@PJClarkson) reported 21 minutes ago

  @Benleo @virginmedia I’ve had this same issue!! I couldn’t understand any of the customer services advisers.

• 
  Mike Wyeth - *Supreme Legacy Fan* (@99redmanmike) reported 23 minutes ago

  @virginmedia can you please tell me why I'm paying you utterly ridiculous fees each month when your "famed" internet services always fail when you need them the most. WN5 area!

• 
  Noumaan Qureshi (@NoumaanQ) reported 24 minutes ago

  @HeyBroadband my Internet has been down more almost 48 hours and your technical team has done nothing to help your service is atrocious I regret leaving @virginmedia