Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Blackwood, Nailsea, Cwmbran, Portishead, Newport, Pontypool, and Hengoed.

City	Problem Type	Report Time
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Total Blackout	3 days ago
Cardiff	Total Blackout	4 days ago
Cardiff	Total Blackout	5 days ago
Cardiff	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 2 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 3 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Jacob (@j_bettany) reported 3 minutes ago from Clevedon, England

  So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

• 
  MaartenX. (@MaartenSleeckx) reported 6 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Jordan (@welshcuriosity) reported 11 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  andy lanyon (@andylance1977) reported 16 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Gareth Jones (@gazthebluebird1) reported 19 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Lee Smith 🌻 (@djleekee) reported 20 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 21 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Christina Macaulay (@macauc01) reported 21 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Nathan Rhys George (@orangethunder_) reported 30 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Rob Downer (@NobbyD27) reported 32 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Sam Tempest (@SATempest) reported 35 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Rob Downer (@NobbyD27) reported 41 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  lee williams (@thelee_x_w) reported 43 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  Right Direction (@BackOnTrack__) reported 44 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  🦋 Karen 🦋 (@KHoulgrave) reported 49 minutes ago from Newport, Wales

  @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

• 
  Benjamin Hartrey (@benj8min) reported 50 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Behnaz (@behnazakhgar) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Peter Gillibrand (@GillibrandPeter) reported 59 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  joe90 (@joper90) reported 2 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Go with zen internet, 15 years and zero issues . Don’t go with the big ones

• 
  Alan Roberts (@AlanRob68902430) reported 2 minutes ago

  @virginmedia Anyone reading this I'm now being threatened with charges for not returning there router, anyone else get conned into an @O2 contract sim by virgin media fancy starting a class action via the ombudsman @O2 I've never made a single call or text yet you have debited my bank for the last 2 years

• 
  Michelle Wright (@EDsetMefree) reported 3 minutes ago

  @virginmedia been with you ever since you were ntlworld, you recently changed my phone to digital with back up emergency phone, the engineer didn’t take my disability into account, has put my phone where I can’t even get to it, impossible to get through to you as you cut the call before connecting, your now not giving me the service I am paying for and in breach of contract, so I am going to cancel my direct debit for all services including tv

• 
  Jackson Lamb’s Coat (@ape_steinUK) reported 5 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Same here, I was paying £36 for 1GB, end of contract price is £82 and “best” renewal price is £42 IF I take an O2 sim for another fiver a month. Customer price: £26.99 a month. Crooks.

• 
  Michael (@whatmichaelsays) reported 5 minutes ago

  @virginmedia Into my third hour on chat and my fourth agent - and still no closer to a solution!

• 
  krono aka a dogtor in 2 years (@octoexp490) reported 5 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Telecom contracts in this country don't make any sense to me. Anywhere else in the world, the more loyal you are to the operator, the better deals they give you to keep you as a customer.

• 
  Dav (@davettoo) reported 7 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Yeah imagine getting shafted for being a loyal customer

• 
  Loyseda (@NgoziGift15) reported 9 minutes ago

  @virginmedia I've not been able to get my Internet up and running since Monday I'd like to proceed to terminate my contract as I've had serious frustrations trying to get my home Internet connected.

• 
  Shahar Mor (@ShhrMor) reported 11 minutes ago

  @Rugby_Scoop @virginmedia TBH, I'm not sure what POM wants. Would he rather the ref penalized the Irish for these "minor" breakdown infringements? His "coaching" actually helped Ireland slow the ball down without being penalized. Not to mention at least 3 yellows that were not given to them...

• 
  Debbie Rudd (@DebbieJRudd) reported 13 minutes ago

  @Jennababes @virginmedia My phone contract was wth 02 then obv merged with Virgin and the customer service is crap! I can’t even get on my account to see usage etc. The man in 02 said we know it’s an issue, I can look and tell you your usage, no, sort your ******* website out so I can see it myself 😡