Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Cwmbran, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Pontypool |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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lisafletchermortgages
(@lfmortgages) reported
from
Barry, Wales
Terrible service from #virginmedia for 3 months+. Spent hours on the phone for the goalposts to be moved again. Apparently if you are residential customer intermittent service in a 24 hour period is acceptable, even if that is 10 minutes Bye bye 🖐🏻🖐🏻#bonvoyage
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Still not working
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@howellswales) reported
Issues with @virginmedia when watching £25.95 for the Joshua event. Blanking screen really spoiling the undercard. Hope they get it sorted for the other fights especially the main event.
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A.C
(@adamcardy29) reported
@SkySportsBoxing @EddieHearn @virginmedia sort this **** connection doing my head in
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Lisa 🌻
(@ItsJustMe_Lisa) reported
@virginmedia You updated my service on the 19th of November and ever since I have had very poor intermittent service, with my internet constantly going off and on again. Any explanation?
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Geoff
(@unclemonkee) reported
@virginmedia hi, I need help with my my virgin media account but it says website is being updated and call centres are closed! Can you help?
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Cameron
(@Cameron110988) reported
@virginmedia is this going to get any better or get sorted? Not happy about paying £26 for fire stick streaming quality. Piss poor.
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Callum
(@bigmancxl) reported
@virginmedia fix up the ppv quality. £26 for this glitchy/pixelated feeds is a joke #JoshuaPulev
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Nicola grant
(@Nicola_grant01) reported
@virginmedia can you sort the picture out on sky box office barely watchable hope you intend to offer refunds for this problem, waste of money!!
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Joe Rayson
(@J_Rayson99) reported
26 quid for the PPV tonight and it’s the worse quality. @virginmedia the worst
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Mark Ginn
(@ginny2516) reported
@virginmedia Joshua PPV quality is shocking. Pixelation at the bottom of the screen. See there is a fault after paying £26. Why wasn’t I told/warned before purchasing? Taking money for a product that you know not to be working is very poor drills. Refund please
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BEN GHAZI
(@BenGhazi_1) reported
Once again when i purchase the boxing on box office i get nothing but pixilated service and its wven cut off twice.. Only paying 25 quid for this @virginmedia