Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/20/2026 01:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Cwmbran, Ynysddu, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCaerphilly Internet
United KingdomNewport Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?

  • lfmortgages lisafletchermortgages (@lfmortgages) reported from Barry, Wales

    Terrible service from #virginmedia for 3 months+. Spent hours on the phone for the goalposts to be moved again. Apparently if you are residential customer intermittent service in a 24 hour period is acceptable, even if that is 10 minutes Bye bye 🖐🏻🖐🏻#bonvoyage

  • P__TheLetter Stu (@P__TheLetter) reported from Bargoed, Wales

    @virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.

  • ItsLau_xo 🦋Laura 🦋 (@ItsLau_xo) reported from Cardiff, Wales

    So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always

  • partywareham Sarah Wareham (@partywareham) reported from Blackwood, Wales

    @EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • DjDonna105 Donna Wigmore (@DjDonna105) reported from St. Julians, Wales

    @virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Still not working

  • katczeks K a t C z e k a j (@katczeks) reported from Cardiff, Wales

    @tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • msrupertbear Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales

    @matyd88 @virginmedia Not great service at all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BethStratton7 Bethy stratts (@BethStratton7) reported

    @virginmedia Haaaa, here we go again! Ringing all the numbers again and never getting anywhere as seem to get a different story! I've been with Virgin products for years, and never had this type of unhelpful service. Literally you have no idea how stressful it is! I have deadlines to meet

  • NewIndieSounds1 🔥 NewIndieSounds (@NewIndieSounds1) reported

    Hi @virginmedia A relative is in hospital and he is unable to top his phone up directly. I called earlier and was advised if i get a top up voucher i can call and do it. Called back and advised no. He really needs to be able to speak to people. Can you help please?

  • CruzeBackup . (@CruzeBackup) reported

    @virginmedia I hope your mother’s die of cancer you dumb retards, fix your **** you dumb cancer patients

  • robinski robinski (@robinski) reported

    @CatrionaShearer @virginmedia The virgin wifi routers are very dodgy - you might be best just to get yourself an Eero wifi off Amazon and use it with virgin router set to modem only mode. Fixed my virgin wifi issues

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!

  • RobbsKurt kurt robbs (@RobbsKurt) reported

    @virginmedia was a bad line and talking in the background and got my name wrong my package contract is coming to the end and i did not know my password i dont even recall having one it will be resent out all i want to do is continue my contract

  • JoWilliams82 Jo Williams (@JoWilliams82) reported

    @virginmedia Struggling to understand how to get anyone at @virginmedia to actually help us! Customer for 17 years and even after referring our issue to the complaints department they can’t even deal with a complaint properly! Just want a replacement router sending out - what is so difficult!

  • comradehollie hollie 🇵🇸🏳️‍🌈🏳️‍⚧️ (@comradehollie) reported

    @virginmedia Yes I’ve tried that but still not working, been like this for like 3/4 days now. Upgraded my data allowance like a month ago but it was fine initially

  • davetithers62 Dave Tithers 🏆x19 (@davetithers62) reported

    @virginmedia I have done this and it is automated and won't allow me to speak to anyone. When I go on line it is asking me to check all connections. It is still saying there are no issues with broadband. So where I go from here is anyone's guess.

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it