Virgin Media Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Clevedon, Newport, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Total Blackout	14 minutes ago
Cardiff	Internet	25 minutes ago
Cardiff	Wi-fi	22 hours ago
Cwmbran	Internet	1 day ago
Cardiff	Internet	2 days ago
Clevedon	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Pauline Lomax (@RedhillsAnnie) reported 1 minute ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Ritch Zablan (@blue_murdock) reported 1 minute ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 2 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 2 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Ryan Davenport (@Welsh_Saint14) reported 4 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  𝗣S. (@philscully) reported 4 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 5 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 8 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Ariane (@MissAzzaB) reported 15 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Paul Burnell (@Paulyb65) reported 18 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Carol Gladwin (@carolgladwin) reported 20 minutes ago from Nailsea, England

  @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 24 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Ryan Davenport (@Welsh_Saint14) reported 24 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Samantha (@Samanth82113398) reported 25 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  MarcB (@555Husker) reported 27 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Ed Morris (@edmorrispt) reported 28 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Sam Tempest (@SATempest) reported 28 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Lee Smith 🌻 (@djleekee) reported 34 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Sam Sims (@mantha_1976) reported 40 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Behnaz (@behnazakhgar) reported 45 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Macca (@maccadilacus) reported 4 minutes ago

  @virginmedia Yes everything is connected but it’s says having trouble with one device, that device is my sky q box

• 
  Magnolia’s Art (@Magnoli23215778) reported 7 minutes ago

  @virginmedia You’ve got one of the worst, if not the worst customer service.

• 
  Lynn Turner (@LynnzoT) reported 8 minutes ago

  @virginmedia As explained above I need this problem sorted out permanently please

• 
  Debra (@Debra60518453) reported 8 minutes ago

  @virginmedia called twice this weekend to have my service disconnected & twice you’ve disconnected my call while waiting for the disconnection team! 🤬

• 
  iain (@ipb) reported 10 minutes ago

  @virginmedia Can you tell me what is the wait time is on that line and what time it closes that please? It should not be this hard to cancel a contract.

• 
  mark chivers (@Bathpcrepairs) reported 16 minutes ago

  @virginmedia end of contract in March, would you rather lose a customer or give a discount to stay?

• 
  Macca (@maccadilacus) reported 16 minutes ago

  @virginmedia how hard is it to get some help ??

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 20 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Rachel Gilroy (@RachelGilroy7) reported 20 minutes ago

  @virginmedia such a shame that after years with you I find that I was incorrectly put into a O2 mobile contract by you. Has had a significant impact and caused massive stress. Shame I have to resort to twitter as no response from you to my complaint

• 
  Zebedee Springs (@terribleuse) reported 22 minutes ago

  @virginmedia @virginmedia thank you for the conversation, TW. Huge shame that after 50 minutes all that happened was yet another new complaint number, and another promise someone would be in touch. Yet again. I hope someone does contact me this time….