Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Blackwood, Cwmbran, Clevedon, Portishead, and New Tredegar.

City	Problem Type	Report Time
Cardiff	Internet	8 hours ago
Caerphilly	Wi-fi	2 days ago
Caerphilly	Internet	2 days ago
Newport	Internet	3 days ago
Cardiff	Total Blackout	4 days ago
Blackwood	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Right Direction (@BackOnTrack__) reported 47 seconds ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 11 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Paul Burnell (@Paulyb65) reported 14 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Trudi Foster (@MsWhippet1) reported 17 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Sam Sims (@mantha_1976) reported 18 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Right Direction (@BackOnTrack__) reported 23 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 25 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Pauline Lomax (@RedhillsAnnie) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  lee williams (@thelee_x_w) reported 31 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 33 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Moseph Mellars (@stfcjoner1986) reported 33 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 33 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  amanda roberts (@amandaroberts10) reported 34 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Pauline Lomax (@RedhillsAnnie) reported 35 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  mz f Drennan (@mz_drennan) reported 37 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Lee Smith 🌻 (@djleekee) reported 48 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Pauline Lomax (@RedhillsAnnie) reported 52 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 54 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  MarcB (@555Husker) reported 55 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Stuart Ropke (@stuart_chc) reported 56 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emily J Clarke (@clarke_j_emily) reported 5 minutes ago

  @virginmedia Losing the plot. The outage in my area is 1 mth old today! Been on hold 75mins to add further complaints to my complaint 🤬

• 
  Steve Smith (@SteveSmith98) reported 8 minutes ago

  Hi @virginmedia. Fault F012283434 started last Thursday and you're now saying you don't intend to fix it at all this week. Do you actually think it's OK for your customers to be unable to work for a week? Could you not even try to explain what's wrong and what you're doing?

• 
  linda butler (@butler47) reported 12 minutes ago

  @virginmedia No.The account is in my name only.When I sign in I can access my bill etc but,when I scroll down to the quick email link it’s my ex husband’s emails I see not my own.Apparently a ticket was raised to help fix this problem but as yet I am still waiting on someone getting back 2 me

• 
  graham bowyer (@freaksquid5) reported 12 minutes ago

  @virginmedia why is noone picking up my dad as been calling most of the day you have ripped them off for over 100 pound and your customer service is useless on the phone for 2 hrs and no one picked up

• 
  mike henry (@MikeHenry58) reported 13 minutes ago

  Does anyone know how to get support from @virginmedia ……been trying for two days,,,no response 🤬

• 
  Chip Lewis (@crispinlewis) reported 20 minutes ago

  @virginmedia , trying to contact you to cancel, downgrade or renew contract?! It’s urgent anyone going to answer phone?! Web chat doesn’t work! What is going on?!

• 
  chantelle kinchin (@chantelle_88) reported 23 minutes ago

  @virginmedia ..you keep sending me texts about the switch to fibre network. I have not received a letter or an email and getting through to anyone at your call centre is impossible. Not good customer service.

• 
  Mark (@kram2510) reported 24 minutes ago

  @virginmedia I have been on the phone in a queue for 3 hrs for it to be cancelled .. total of 4 hrs now! Sent out a new hub without activating it.. been without WiFi for days now .. how can we run a business … message before I cancel the package

• 
  Paul Caley (@PC_ale) reported 27 minutes ago

  @virginmedia the people on web chat not working today? Been getting the still in a queue message for almost the last hour and a half. Is it to raise a complaint? So who do talk to raise a complaint about raising a complaint, as the method to raise a complaint is not working!

• 
  John Kingscott (@JohnKingscott) reported 28 minutes ago

  @virginmedia is your broadband status checker not working? Doesn't seem to be here...