Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypool, Cardiff, Barry, Cwmbran, Newport, Clevedon, Caerphilly and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Internet | |
| Cardiff |
TV | |
| Barry |
TV | |
| Cwmbran |
Internet | |
| Cardiff |
Total Blackout | |
| Barry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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saul
(@SAULYD_) reported
from
Newport, Wales
@virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****
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𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
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DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@virginmedia Thanks! But it’s really not just me - there must be others - at this difficult time - who will be having to pay more for just the same service!
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DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!
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Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
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Jude Aldridge
(@judealdridge) reported
from
Taff's Well, Wales
Looks like @virginmedia having issues again!
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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Debbie Wharton
(@DebbieWharton) reported
from
Cardiff, Wales
@WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@TomMockridgeVM. @Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@virginmedia #virginmedia #virginbroadband #stayconnected. I am still a customer at the moment - however, despite txts to a number given to me - at 9:30am - no one has got back to me! Very disappointed
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Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Bradman
(@tbradman) reported
@virginmedia I checked it an hour ago and it said it was fine. But our broadband is not working - the router is flashing green and none of my devices can connect to it. This happened last time and we had no broadband for nearly three weeks. You sent an engineer... 1/2
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Alex
(@JudgeDewie) reported
@virginmedia Ok will try once more. I’ve given them the “ticket” reference that they said was sent to the technical team to fix.
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Arthur Darwish
(@darwishtwater68) reported
@virginmedia @AdelDarwish How can the poor chap reply if he doesn’t have reliable internet access? If it’s been like this for months how come your engineers could not spot it?
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@maidelk
(@MaidelK) reported
@virginmedia So how can you help me? No, my installation was half completed, my account is still wrong so I cannot long into the website, ive been promised call backs that never appeared, promised services I cannot get
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Sarah Louise
(@SlLouise) reported
@virginmedia we should of had 2 new 360 boxes delivered but we have only had a box with 2 remote controls in!! Could you help with this please?
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Tim Orme
(@TimOrme2) reported
@virginmedia Poor WiFi in parts of house. Sent one Pod and charged £5pm, promised 2 more but then said not available. Called yesterday, agent transferred me to someone else without exposing anything to them and then second person put me on hold and hung up.
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PeeWee
(@PeeWee599) reported
@virginmedia Usually, it will happen for maybe a week then our service will be perfect for a month or so, then it will happen again. I thought it was a firmware issue myself but I dont really have anything concrete to back that up. I'll have a look at the forums and take it from there.
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Tony Bradman
(@tbradman) reported
@virginmedia Done that! Many, many times. The problem - as we all know - is your signal. Why can’t you as a company admit that your system is just not working for many of your customers and do something about it?
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Declan Byrne
(@declan1123) reported
@virginmedia why do you make it so difficult to pay you? Moved country 6 mths ago asked to pay bill then told to do online. You closed my online access. Now sending me collection agencies! When I call your expensive number no one can take money. Happy to pay but no one can help!!
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S. Michaelis
(@ShaeMichaelis) reported
@virginmedia why is the Internet not working its been down since 12am this morning and I have university work to do. Unacceptable to pay for a service that doesn't even work half of the time.