Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Newport, Caerphilly, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
TV | |
| Cwmbran |
TV | |
| Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.
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Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
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Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
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EyeBallPaul
(@Brad7Harrington) reported
from
Cardiff, Wales
@virginmedia sort your WiFi out for **** sake 😭😭
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shannon Conroy
(@shantravers) reported
@virginmedia only had our hub installed today and as soon as it was were told we wouldn’t get signal in our living room and would need to order a booster. Spent the last hour trying to order one and can’t? App not giving option despite showing ‘poor’ signal!!?!?
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Jemma Woodward
(@jemmaw78) reported
You have now left my mum for over 6 without access to WiFi, telephone or television. For someone living on her own how you feel this is acceptable I will never know @virginmedia @richardbranson @MoneyTelegraph #MentalHealthMatters
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𝕄𝕚𝕜𝕖 𝔻𝕖𝕟𝕠𝕧𝕖𝕝𝕝𝕚𝕤
(@cufcdeano) reported
@virginmedia @votergal1 I’m another in the Carlisle area with crap internet tonight - there’s an issue, sort it please!
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Tony Ravioli
(@TonyRaviolio) reported
@virginmedia @52marathonman Do everyone a favour and just ******* close your dog **** company. All you do is promise, never deliver and then **** over the customer. An actual ****** joke of a "company" eat ****
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JAMES
(@C_JamesN) reported
@virginmedia Just called, they confirmed there was an issue in the area and I registered that I was impacted by it. Thanks
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David Scott 🏴 🐿️
(@d_scott84) reported
@virginmedia Could you explain to me why you think you're going to get a £50+ bill payment from me on the 28th July when my service ends on Saturday?
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Tony Ravioli
(@TonyRaviolio) reported
@virginmedia WHAT YOU DID WAS FLAT OUT ILLEGAL AND SHOULDNT HAPPENED IN THE FIRST PLACE. DO NOT RENEW CONTRACTS WITH THIS ****. THEIR HELP END WHENEVER YOU ACTUALLY NEED HELP. HOPEFULLY THE COMPANY ****** FAILS. THE AMOUNT OF COMPLAINTS THEY GET EVERY DAY SHOWS HOW **** THEY ARE
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IntrepidusOne - Tae Joon and Kairi Imahara Main
(@IntrepidusOne) reported
so I tried to stream this morning and my Modem reset itself at 11:15am again like it has Everyday since a Customer Service Rep from @virginmedia on the phone forced an update some time Last week, asked to be sent a new modem as been having problems for a while
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Me
(@AwwwwSheeit) reported
@virginmedia Wi-Fi on the underground doesn't work. Fails to work regardless if I choose my mobile provider/use my virgin account. Error returned mentions SSL_Invalid (certificate invalid)
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JAMES
(@C_JamesN) reported
@franki @vicdodds @virginmedia Glad it's not just me too! Service status says everything is ok but we've got no internet or TV 😬