Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypool, Cwmbran, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Nathan Spackman
(@nathanspackman) reported
from
Barry, Wales
@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Judith Latham
(@LathamJudelat) reported
Huge thanks to “H” (not LoD!😜) at #virginmedia for sorting out my problem. Phone was answered within 8 minutes. Happy bunny here 👏
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Karl Dodrill
(@kdodge03) reported
@virginmedia Hi, my broadband and internet is down again this morning, can you assist? I need internet to be working from home this morning. Ive robooted and still nothing has changed
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thomas watt
(@tomobhoy6) reported
@virginmedia Very hard to get a signal with mobile phone I think . G45 is my postcode
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Tony C
(@TCRivermore) reported
@virginmedia cannot experience your fastest and most reliable WiFi & broadband ever as it's bust & you lot aren't out of bed yet to fix it? What do I pay you for?
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Adam Byrne
(@AdzyByrne) reported
@virginmedia been trying for 9 weeks to fix our wifi house acc. 7 phone calls an email,nothing has been done except yesterday a staff member cancelled our wifi which we need for work. I’ve been hung up on twice yesterday and got passed on 4 times. Appalling service
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Bee Thalia 🐝🏍️🏊🏼🏖️☠️
(@juicyjamieson) reported
@virginmedia I've left you for another network now goodbye 👋
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Ashh Blackwood
(@AshhBlackwood) reported
@virginmedia the internet has been down for over a day in the CR8 postcode. The fix time keeps shifting and there has been zero updates as to what’s going on. When will this issue be fixed????
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Alice RM
(@MilfRugby) reported
@KPasithea @virginmedia @skytv Virgin bloody awful! We went back to sky. Live up north and found it ok except in severe conditions xxx
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Caroline
(@TwistedColossus) reported
@virginmedia it’s been 19 hours since our tv and broadband went down. What is the problem? And how much credit do we get back for this outage?
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Sharnie Healey
(@Sian_X_) reported
@virginmedia please explain why we are into our third week of intermittent outage? You confirm its fixed at 6pm every day - yet we have the same problems in the area the next day. When we complain were told to troubleshoot - its an area outage not our equipment! WFH issues!