Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Hengoed, Pontypool, Cwmbran, Caerphilly, Clevedon, Blackwood, and Portishead.

City	Problem Type	Report Time
Cardiff	Wi-fi	11 hours ago
Cardiff	TV	23 hours ago
Newport	Total Blackout	1 day ago
Cardiff	Internet	1 day ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  squeaks (@dodo1960) reported 1 minute ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  andy lanyon (@andylance1977) reported 3 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 4 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Dom Silva (@DomSilva2) reported 9 minutes ago from Cardiff, Wales

  @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

• 
  Ritch Zablan (@blue_murdock) reported 9 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  Pauline Lomax (@RedhillsAnnie) reported 11 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Right Direction (@BackOnTrack__) reported 12 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Lee Smith/DJ Leekee (@djleekee) reported 24 minutes ago from Cardiff, Wales

  @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

• 
  Gill Harrison (@gillih) reported 25 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Ed Morris (@edmorrispt) reported 27 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 29 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  lee williams (@thelee_x_w) reported 45 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Sam Tempest (@SATempest) reported 48 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Gill Harrison (@gillih) reported 49 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  Trudi Foster (@MsWhippet1) reported 50 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Charl Balcombe (@CharlBalcombe) reported 50 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Right Direction (@BackOnTrack__) reported 55 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  amanda roberts (@amandaroberts10) reported 57 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Darren Coomber (@Dazc090861) reported 57 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 58 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GB Food Finder (@britfoodfinder) reported 2 minutes ago

  @LivThms @virginmedia That’s terrible. I find it quite unbelievable that @virginmedia will not accept this is a widespread problem and are not even admitting so, let alone try to resolve it for us all. How can we be expected to remain customers without the means to access our accounts?

• 
  Izzy McGuire (@iz49) reported 5 minutes ago

  @virginmedia I want to cancel my TNT sports it is ridiculous you make it so hard to do on the Virgin Media website. Please can someone message me asap

• 
  DJ_rkzr86 (@DjRkzr86) reported 6 minutes ago

  @PeteUK7 @itsendeavour @virginmedia Spoiler alert, they won't. Feedback it's nothing else than automated spam to decive customers they care. I've been with virgin almost decade and at least half of it was my negative feedback and they services only getting worst.

• 
  Mo (@Notts52) reported 8 minutes ago

  @BBCNews It is if you're a Virgin Media Customer with 360 box, even if you don't have TNT Sports. 👍 @footballontnt

• 
  John Mc Gill (@johnmcgill_99) reported 8 minutes ago

  @PeteUK7 @virginmedia I had the same issues with BT 😔

• 
  Diane Elebert-Morgan (@GMCC_Diane) reported 11 minutes ago

  @virginmedia loving the even further dial down of our broadband as we enter InTo the last few days of contract with you! You already turned it down after the first 8 weeks so we had to upgrade! We have never used you before and we will never use you again! Good riddance!

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 13 minutes ago

  @virginmedia @PeteUK7 HOW LONG does it take it to update your accounts? Asking on behalf of all auditors, everywhere. Also, template posts like this do not assuage and make you look uncaring to an even wider audience. How HUMANS work :- 1) This sort of post should trigger a HUMAN with AUTHORITY to handle. It's not "a few days", it's a few months. I'm pissed because in my case I'm still dealing with an idiot org (not Virgin) after THREE YEARS. 2) They apologise. In Public, without reservation or excuse. 3) Privately, they apologise and make a concrete gesture. In this perhaps, "let us know if they supported any charity, we'll send you a cheque for £1000 made out to it". Privately because otherwise grandstanding. £1000 because you want to show you're sorry, and that this sort of thing is so rare that you can be generous. £100 just looks a cost of doing incompetent business. CHEQUES : still the only way to send money via a third party where you need the third party to know it got paid. And yes, they still exist. Even if Branson has to get it from his branch in person.

• 
  Miles (@milesc2003) reported 13 minutes ago

  @virginmedia Hi again Virgin, why does it look like my engineer appt has been cancelled? And good to know that there is a wider issue in the area.

• 
  john oxley (@oxosbase) reported 18 minutes ago

  @virginmedia I’m continuing to suffer with picture breakup on the TV and the internet keeps dropping out. When are you going to sort these problems out ?

• 
  Ana Atkinson (@Ana1Atkinson) reported 19 minutes ago

  @virginmedia we currently have no broadband, no tv and no landline. When I checked the service status, it says phone is ok, so I’m unable to register that we have no landline?