Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Blackwood, Cardiff, Caerphilly, Cwmbran, Clevedon, Portishead, and New Tredegar.

City	Problem Type	Report Time
Newport	Total Blackout	10 hours ago
Blackwood	Internet	11 hours ago
Cardiff	Internet	2 days ago
Cardiff	Internet	3 days ago
Caerphilly	Wi-fi	5 days ago
Caerphilly	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  MarcB (@555Husker) reported 2 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  🦋 Karen 🦋 (@KHoulgrave) reported 4 minutes ago from Newport, Wales

  @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 14 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Mark Smith (@markccfc70) reported 14 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 21 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Kevin Fortey (@GiantVeg) reported 22 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  mz f Drennan (@mz_drennan) reported 27 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Ryan Davenport (@Welsh_Saint14) reported 28 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Pauline Lomax (@RedhillsAnnie) reported 31 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Right Direction (@BackOnTrack__) reported 32 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  andy lanyon (@andylance1977) reported 33 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 36 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  stadiamap 🏟️ (@StadiaMap) reported 43 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 45 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Paul Burnell (@Paulyb65) reported 45 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Benjamin Hartrey (@benj8min) reported 46 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  andy lanyon (@andylance1977) reported 54 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Rob Downer (@NobbyD27) reported 55 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  lee williams (@thelee_x_w) reported 55 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported 55 minutes ago from Cardiff, Wales

  @virginmedia why am I paying £45 a month for my internet to constantly be down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  linda butler (@butler47) reported 3 minutes ago

  @virginmedia No.The account is in my name only.When I sign in I can access my bill etc but,when I scroll down to the quick email link it’s my ex husband’s emails I see not my own.Apparently a ticket was raised to help fix this problem but as yet I am still waiting on someone getting back 2 me

• 
  Alex Bellew (@Donaldman34) reported 6 minutes ago

  @virginmedia I am trying to cancel my contract, and every time your chatbot says it is going to connect me to an actual human, the chat disconnects and starts again. This is moderately infuriating to say the least. Can you fix this

• 
  Madeleine Ebbs (@MadeleineEbbs57) reported 8 minutes ago

  According to The tonight show on Virgin Media now, Immigration is not coming up as an issue at the doors during canvassing for upcoming By-election??? Seriously??? Are people that afraid to speak up? @MalachySteenson

• 
  Carole Winter (@CaroleWinter) reported 9 minutes ago

  @virginmedia please answer the phone. You are one broken system

• 
  Rob (@robdrfc4eva) reported 12 minutes ago

  @virginmedia what the hell Move home my bill quadruples over night. Old contract cancelled new one started with no consent from me. Call center handler whose english is so bad cant understand a word

• 
  🕹️ EᑎGᗩGEᔕᗷᖇᗩIᑎ 🎮 (@EngagesBrain) reported 13 minutes ago

  @virginmedia @Dominiho7 What happens to customers who are unable to visit a Yodel location that is 30 minutes away by car - a disabled customer for example.

• 
  Andy Devine (@AndyDevineCOYS) reported 14 minutes ago

  Team on the 17th March and have had no response. We are desperate now please @virginmedia get somebody who can help fix this urgently

• 
  Djacid (@djacid25) reported 16 minutes ago

  Sorry about no streams . No content . I have no Internet @virginmedia say it will not be back up until the 13th . Its been off since the 5th. No word . No update. Not even a message from virgin media. I dont feel like a customer at this point . Rather just a number. Do better

• 
  Valak (@Valak66666666) reported 18 minutes ago

  @virginmedia my broadband in my area has gone down 3 times in 3 days

• 
  Bob Price - bobsrailrelics (@Huxleypiguk) reported 22 minutes ago

  And finally, got through, but transferred so another 30 minutes wait. Package sorted but oh my word, @virginmedia sort yourselves out: 1. Employ more first line staff 2. Fix your chat bot 3. Get a catalogue of hold music. The same track over and over again is torture.