Virgin Media Outage Report in Newport, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypool, Cwmbran and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
-
cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have had a letter to say my sons email address is sending spam emails. I have changed my password just in case but am having an issue with certain emails being undelivered. Have you put a spam indicator on my emails. This is causing me big problems
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
-
Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
-
Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
-
lisafletchermortgages
(@lfmortgages) reported
from
Barry, Wales
Terrible service from #virginmedia for 3 months+. Spent hours on the phone for the goalposts to be moved again. Apparently if you are residential customer intermittent service in a 24 hour period is acceptable, even if that is 10 minutes Bye bye 🖐🏻🖐🏻#bonvoyage
-
Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
-
Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
-
Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
-
KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
-
🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
-
Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
-
KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
-
KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???
-
Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
-
Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
-
Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
-
KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Still not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tommy Haddon
(@hellofthedevil) reported
@Rockchic65 @virginmedia @RonnyDavies i mean they've been working on fixing it since 00:45 this morning, that's 15 minutes after it was first reported. dunno when the last time you seen an entire ISP drop off the face of the earth but it's been atleast 15 years since i've seen an outage like this.
-
Sarj Mistry
(@Sarj007) reported
@iamkamjoshi @virginmedia I had issues yesterday bro Had to reboot router
-
Ash Earnshaw
(@ashearnshaw) reported
@virginmedia internet has been down all night, when will it be up and running again?
-
Tommy Haddon
(@hellofthedevil) reported
@TimbobWilts @ColinWFuller1 @virginmedia yeah probably just got lucky, i've infact just noticed that they just done something that just caused the node that i'm watching to respond pretty consistantly, so they might be on the right track on fixing the issue
-
Missiour Chad
(@missiour_chad) reported
@virginmedia been online and offline like 4 times in the past 5 hours. Piece of **** network lmao.
-
vonKarma1186
(@vonKarma1186) reported
@virginmedia if you're gonna increase the prices at least make your service reliable ffs
-
Maidy Gray
(@MaejohlL) reported
@virginmedia Your "check status" page is not working - I guess because your internet is down in three major UK locations, including London and people are hammering the status service. You should have a landing page for it so we know what is happening.
-
Gingerbread Man
(@bigben9696) reported
from
Rainham, England
@virginmedia no Internet and the website down....have you tried turning yourself off and on again?
-
Zinnia
(@zinnibun) reported
@virginmedia are you guys actually insane???? it's been hours, so your job and sort this **** out, and while you're at it, get the refunds ready. i'm sick and tired of your bs lmao
-
Craigusdius
(@craigdyer) reported
@virginmedia #virginmedia tinternets down again