Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Caerphilly, Barry, Newport, Blackwood, Abertillery, Blaina, Cwmbran and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
||
| Clevedon |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Leanne Everest
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Why is my ITV wales signal down yet again. Thank god for Channel 853 or I would be missing my fave #loosewomen
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Michael Enea
(@mikeenea) reported
from
St. Julians, Wales
@virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Will @ GamePAK Imports
(@vr_sorro) reported
@virginmedia The complaint was submitted on the 24th of March 2023.
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Kelly Flood
(@_KFcreative) reported
@virginmedia internet down again, it's constant, paying for a service that never works. #allchange
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RejectedBOT
(@RejectedBOT_) reported
@virginmedia Speeds have not been the problem, its the MDD MESSAGE TIMEOUT problem that I've had for the past 2 weeks and seen a few people have on the community forum. 2nd box ... so fingers crossed ... I'll keep you updated
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Marian Harper
(@MarianH79976293) reported
@virginmedia An engineer was booked to vist me on Good Friday.They failed to inform me this visit had been cancelled.When I called your customer service representative was very rude to me.I Explained that I am disabled and this made absolutely no difference to their attitude
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Harry Samuels
(@hnjsamuels) reported
@virginmedia Please answer this question, @virginmedia. There is no TfL/BAI service. WiFi Extra doesn’t work. What are Virgin customers supposed to do for Tube WiFi?
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The Bald Recruiter #FBPE
(@TonyKingThinks) reported
@virginmedia I move house shortly and am considering staying with Virgin but have some questions that I would like answered. Unless I can find a phone number, I will be going to BT or Sky. Please help.
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◤Jay◢
(@DANESHJAYJAGESH) reported
@virginmedia Also. Last night i called then again and the lady told me she PROMISES that someone will call me with an update in the morning and that call never came so i guess @virginmedia is making it a habit to lie to customers now?
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Cat McNally-Hughes
(@Cathemc) reported
I’ve been trying to cancel my @virginmedia all morning via text and just going around in circles. A joke of a system. Over priced and poor customer service.
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susan
(@superdinnerlady) reported
@virginmedia just had a call from Virgin media asking how it was going but the person who called was surprised when we replied back to her not great as we are not getting the service we pay for for a very long time so the person who called put the phone down
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Name Cannot Be Blank
(@Laurenpaigeoxo) reported
@virginmedia Emailed who? No. I was actually put through to field department to be stated that they were busy in a meeting & to call back! Technical support saying can’t get someone out till 13th! Not good enough for something that is not my fault.