Virgin Media Outage Report in Newport, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Newport, Cwmbran, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
-
Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
-
sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
-
Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
-
Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
-
Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
-
Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
-
MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
-
Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
-
Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
-
Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
-
Liam
(@liam_oharaccfc) reported
from
Cardiff, Wales
@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
-
DiMarco
(@atouchofthomas) reported
from
Cardiff, Wales
What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
-
Chris Roberts 🏴🌹
(@ObsrvntPheasant) reported
from
Cardiff, Wales
Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
-
Curtis_Tyler
(@OfficialCurtiss) reported
from
Cwmbran Central, Wales
@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
mark knight
(@MarkKnight63) reported
@virginmedia Pretty much tried everything. Have yet to speak to someone sentient. Automated response either sends me back to where I started or says the problem is temporary. Tried the blackspot test - this suggested all was fine. The signal is weak at best. Both me and my partner are WFH
-
katef
(@Fish_Brighton) reported
@virginmedia there seems to be a problem with broadband in the BN2 area. It’s been intermittent for a few weeks now
-
Craig Mortimer 💙💛
(@mortusLUFC) reported
@virginmedia Could the problem be the router???? @virginmedia
-
Neil B
(@Neilb1985) reported
@virginmedia Speaking to your online team who tell me to do what you told me on this public forum which is the same as what your customer care team told me so essentially there is no help or care we’re in one large infinite loop of me restarting my router in the dying hope of it working.
-
Zeta
(@_ZetaSport) reported
@virginmedia I can’t even run any more service tests, it says I have used up 6 attempts today.
-
Steve Marwood
(@stevemarwood1) reported
@Alfie_KC @virginmedia Same here Tony, something must have gone down
-
Tony Barlow
(@Saltbar) reported
@Cheekidaniel @virginmedia Plus a Google WiFi router and point is currently on a Black Friday sale on Google store. Usual price is £239. £50 off, down to £189.
-
James Bromley
(@jamesbromley) reported
@virginmedia Intermittent connection, grrrrhelpthisis is my username in the forum, sms service has not hit back to me (beyond a bot) for 2 weeks
-
Neil
(@Manboob1) reported
@virginmedia Hi any chance internet issues in hamilton going to get resolved today even though your website says resolved at 3pm?
-
Littlefingerstinytoescasting
(@Littlefingerst2) reported
@virginmedia What a poor service!! Originally booked to have Internet installed on the 7th of November now 19th November still no Internet!!! What a miserable service. And some how we meant to be working from home!