Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypool, Cwmbran and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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James Clark
(@James76clark) reported
from
Cardiff, Wales
@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Newport, Wales
@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Courtney
(@xxcourtezxx) reported
@virginmedia I need your help! We have just moved home, tried setting up broadband and tv box isn’t working. Waited hours. Spoke to you on phone and told us we have to wait 6 days for someone to come. Can’t work from home, have no wifi, tv or nothing. Have a baby that wants tv
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Lord Barry Haselden
(@Bizzbo) reported
@graham_105 @virginmedia It never goes all the way …that’s why it’s called Virgin 🤪🤪
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Dockers
(@rdock88) reported
@virginmedia No problem. It would be helpful for them to be able to communicate that with your team!
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icy thot ||
(@icythotticus) reported
@virginmedia its been nearly a week since our wifi went down, the date we’re told things will be fixed keeps changing and this is honestly quite ridiculous. i am unable to work from home and it’s causing more problems than needed
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mogsey
(@mogsey69) reported
@virginmedia I had not contact with anyone unless I contact your customer service they don’t seem to help no contact from anyone to say they was not coming just got a text 23:08 to say rescheduled for the 27/07/22 totally unacceptable over 5 weeks that would be and I’m on the high risk list
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Em 🇺🇦
(@emmanemz88) reported
@virginmedia Not good enough! I have 2 small children I need to keep entertained over the summer holidays, I can only do so much of that without a decent WiFi service.
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Ed Benton
(@eddobento) reported
Spectacularly bad broadband provision tonight @virginmedia! What’s going on? Offline every few minutes. Poor show! #SW16
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𝕋𝕠𝕟𝕪 𝕨𝕒𝕝𝕝𝕒𝕔𝕖
(@kodihub1) reported
@virginmedia Really?, 15 years" I have to lower my package when my contract expires, after being a customer for 15 f@cking yrs. Recommended 4 people in that time to VM,,,, Cost of living crisis? Get the f@ck out of here!
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Cherie
(@CherieHooper) reported
@virginmedia when is the service coming back on CM194?
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Cameron Polden
(@CameronPolden) reported
@SkyUK are you serious? For the last 4/5 hours my internet has been cutting out every 5 minutes literally no joke. So here a big FUCKYOU to you. And a big thank you to @virginmedia you have gain a new customer. #skybroadbandisnojoke