Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 01/02/2026 06:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Barry, Pontypool, Cwmbran, Clevedon, Caerphilly and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomNewport TV
United KingdomNewport Internet
United KingdomBarry Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • karen16464933 karen (@karen16464933) reported from Cardiff, Wales

    @channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss

  • official_danpip Dan Pip (@official_danpip) reported from Barry, Wales

    Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK

  • Jordanmac95 Jordan McDonnell (@Jordanmac95) reported from Cardiff, Wales

    @virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.

  • EmilyEvaGill Em Gill (@EmilyEvaGill) reported from Cardiff, Wales

    Dear @virginmedia why are you so bad?

  • leynon24 Liam Eynon (@leynon24) reported from Cardiff, Wales

    @virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?

  • knazzer 🌈Knazzer (@knazzer) reported from Cardiff, Wales

    @virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can

  • juliewells77 Julie Wells (@juliewells77) reported from Cardiff, Wales

    @virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬

  • Andrew20061976 AJR PhotoArt (@Andrew20061976) reported from Cardiff, Wales

    @virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?

  • jonny_ex9 Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Can you just fix my internet please? @virginmedia I really can’t be arsed with this today

  • GraingerNorman NormanGrainger (@GraingerNorman) reported from Cardiff, Wales

    Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling

  • PeterFortune5 Peter Fortune (@PeterFortune5) reported from Cardiff, Wales

    @cerysfurlong @virginmedia Wondered why my internet was down

  • smoph_star Sophie Simmonds (@smoph_star) reported from Cardiff, Wales

    Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lapenlaa kak🍒 #blm (@lapenlaa) reported

    @virginmedia the wifi goes down every 2 days😡😡 im sick, i need to self-isolate, i need to revise for mocks but im stuck reading books because your shitty wifi won't ever work. the supposed server repairs and hub resets are a bunch of crap and your services don't help at all

  • biomarvel Biomarvel (@biomarvel) reported

    @DevilChild06660 @virginmedia Even in wired connection is just so up and down. I can understand that there are more people on their computers etc. But come on... I just want a reliable connection

  • fordyfordyfordy Mark (@fordyfordyfordy) reported

    @Cox403Jon @virginmedia Did you fix the issue as I've got the same issue with mine and have been bounced back n forth from Vodafone to virgin!

  • FWilliams97 Fiona Williams (@FWilliams97) reported

    @virginmedia You advised me to text for help. Have been ‘in the queue’ for 8 1/2 hours now. And can’t get through on the phone. 😩Please help

  • DoveJams Dove Jams (@DoveJams) reported

    @virginmedia The worst isp in the country

  • TrpSv TRP-SV (@TrpSv) reported

    @virginmedia Hello Someone broke into my property and stole my password for my router and modem : i've registered my account tried to report to it but my account login in tells me my account cant be found ?? is this company corrupt or is it PLAYSTATION BANDITS AT TEN PACES??

  • Aidyoo76 Aidy (@Aidyoo76) reported

    @virginmedia Well 2 hours texting to get passed to some one else waited all night and no help whats so ever your customer service is disgusting

  • massivedognuts j o s h (@massivedognuts) reported

    @JackFaithful2 @virginmedia clearly haven’t paid money to this awful company, you’d feel the same otherwise

  • AstuteEPM Munya (@AstuteEPM) reported

    @virginmedia Still nothing - poor I tell you

  • J7Dun J7Dun (@J7Dun) reported

    Must say For the last year had nothing but issues with @virginmedia internet, and once again the internet isn’t working and requires a technician, who isn’t available until the 2nd! So 6 days over Christmas and new year I can’t do uni work, watch anything, play anything! Quality