Virgin Media Outage Report in Newport, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newport come from postal codes NP20, NP19, NP10 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Clevedon, Barry, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay Richardson
(@Jay_Richards0n) reported
@virginmedia worst service ever! No internet connection at all! Sort it out!
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Helyn Parr
(@HelynParr) reported
@virginmedia Unfortunately this problem was addressed and today my husband has had the same problem occur he is not receiving any emails we have spent 1 and 1/2 hours waiting on the phone for response from your IT people I will be back on this first thing tomorrow morning. Not impressed!!
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Russ Taylor
(@RussTaylor83) reported
@virginmedia Yes. Engineer replaced incoming cable and box approx 4 months ago. Still same issue.
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Kookie 💙
(@kookiethekat) reported
@virginmedia The issue I'm having isn't listed under any of those categories
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avfcut
(@avfcut1) reported
@virginmedia @virginhelp I desperately need another WIFi pod. When can I expect to be able to order another? I only get signal in half of my house it is driving me crazy. Why has your wifi became so unreliable? I will be taking my business to BT as soon as I can
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Exiled Scientist
(@ScientistExiled) reported
@virginmedia Just informed them the issue and they told me that they are not able to give me time to solve this problem
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Rana Adil 💯FB💕
(@AdilRana87) reported
@virginmedia Support Team created a new contract for new extended time till 2023 instead of making corrections... such a useless organisation 🤐🤐
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Russ Taylor
(@RussTaylor83) reported
@virginmedia Service essentially non existent/unworkable all evening. Bill reduction perhaps?
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Jonathan McCormack
(@StripeyMiata) reported
@virginmedia I am trying to login into my credit agreement details for my mobile phone but getting an error with no link I can see to reset.
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Terry Urbanczyk
(@TerryUrbanczyk) reported
Hey @virginmedia as it appears that new customers get more for paying less, how long do I need to leave for before I can be a 'new' customer again? 50 quid just to swap a TV box is rediculous, when new customers get it for free. Been with you for over a decade.