Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 01/30/2026 03:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Caerphilly, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    @virginmedia WTF is going on with my services. None of my channels are working!!!

  • karl_luke Karl Luke (@karl_luke) reported from Cardiff, Wales

    @virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!

  • pops_74 St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia They have replied but say i am being transferred because I have a pricing issue

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel

  • sioden Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    @virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia internet down, sort it out!! #virginmediadown

  • honeys_ Claire Louise (@honeys_) reported from Cardiff, Wales

    @virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.

  • JulieNicholas_ Julie Nicholas (@JulieNicholas_) reported from Newport, Wales

    And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?

  • Brad7Harrington EyeBallPaul (@Brad7Harrington) reported from Cardiff, Wales

    @virginmedia sort your WiFi out for **** sake 😭😭

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package

  • 23xhannahx Hannah Hughes (@23xhannahx) reported from Cardiff, Wales

    Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄

  • Scrimmers James Scrimshire (@Scrimmers) reported from Newport, Wales

    @virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @virginmedia Broadband down in whole street and telling me to book a Texhnician appointment. Joke

  • cyberbeautiful lauren. (@cyberbeautiful) reported

    @virginmedia Fortunately for you guys, we have broadband and TV again! From 6pm to this morning, we were without either. We don't pay nearly £90 for **** service. Also, we couldn't get ahold of your offices BECAUSE THEY WERE APPARENTLY CLOSED. Ridiculous

  • HankinsonAdam adam hankinson (@HankinsonAdam) reported

    @virginmedia This is not Wi-Fi this is my mobile 4g signal it shocking even with new SIM card

  • Im_Janette Jae😈 (@Im_Janette) reported

    Can't be the only one suffering with horrible virgin media internet tonight? This is such an unfamiliar feeling

  • mikeholmes147 mycombs (@mikeholmes147) reported

    @virginmedia internet down all weekend. Now TV off too. No one available to help. Online help is basically “turn it off and on again”. No technicians available until the end of next week. Utterly atrocious service. I have now phoned you 71 times regarding these issues. Thieves.

  • grahamedanby Grahame Danby (@grahamedanby) reported

    Just used my mobile phone to telephone my Virgin Media landline. Apparently, I'm unavailable, despite being in the same room, and the landline has no dial tone. At least the service status reassures me all is well.

  • AndyHiggs1 Porrohman (@AndyHiggs1) reported from Huddersfield, England

    @virginmedia how are we supposed to get in touch with you over a box problem when you say the email address that you send the bill to isn't recognised 🤔

  • LiamABlack Liam Black (@LiamABlack) reported

    FYI @virginmedia how does our street raise a formal complaint against the crap service you provide? The many users of your "service' around here are planning a mass move to another provider.

  • anitabingo Anita Heffernan (@anitabingo) reported

    @virginmedia Hi. Was on the 'phone for 30 mins. Constantly repeated that manager knew nothing about it and that it is correct that all early terminations are charged even if you can't provide service for movers. Referred to This is Money article - they saw it but wouldn't alter stance.

  • mikelavelle93 Michael Lavelle (@mikelavelle93) reported

    @virginmedia you guys owe me a replacement TV. After my wifi lost signal for about the fourth time in the same day a few weeks ago my tv has been unable to connect to your pitiful excuse for broadband again.