Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypool, Cwmbran and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ibam
(@imzyii) reported
@virginmedia Nope over the phone but he was rude and never listened to what I was saying as he thought he knew everything . When my devices were clearly telling me there was no Internet connection but he was talking nonsense about how this is 3rd brand issue ie Samsung phone fault
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Aşındırıcımadde
(@Asindiricimadde) reported
@virginmedia @PartyDownSTARZ @lionsgateplusuk Virgin Media Business down in N8 area for the last 4 hours.
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Oh What Now
(@OhWhatN0W) reported
@virginmedia So are you capable of delivering a service or do I cancel. I also think since the service has been rubbish, to say the least, from the start I should be refunded all expenses. Should a go to the ombudsman? Or ask the bank to change back?
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qbahmed
(@qbahmed1) reported
@virginmedia No the issue still exists. When are you planning to fix it
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Letseatgranma
(@kingbiatch1) reported
@virginmedia So when inflation comes down will you reduce fees....bet you won't answer
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Richard corrigan
(@rncq65) reported
@virginmedia the picture quality on sky sports tonight is terrible, can't believe you can charge for that kind of picture quality
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Jordan
(@JordannGlen) reported
@virginmedia It’s my colleagues house. We are electricians but this is piss poor. We pre drilled access for the installer and he left all his excess cables hanging in the front garden. Very poor in my eyes…
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Ian McWilliams
(@macaz1977) reported
@virginmedia Your WhatsApp number is not working. I’m trying to invite but it’s not getting delivered. Again, I can’t call as you have disconnected my mobile phone. I also do not have a landline . Please help
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Neil Anderson
(@neilsrnd) reported
@virginmedia You have been aware of the issue for a couple of months @virginmedia. I don’t understand why an engineer went to 5 doors down during the week, to my neighbour tomorrow but I have to wait until Tuesday. Not a job lot fix then…
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CJ
(@CJ60349366) reported
@virginmedia thanks for stealing our money yet again, can never fix a issue, joke company, please everyone this reaches avoid this company