Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.

City	Problem Type	Report Time
Cardiff	Total Blackout	12 hours ago
Cardiff	Wi-fi	14 hours ago
Cardiff	Wi-fi	14 hours ago
Cardiff	Wi-fi	16 hours ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  andy lanyon (@andylance1977) reported 5 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Ryan Davenport (@Welsh_Saint14) reported 6 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  stadiamap 🏟️ (@StadiaMap) reported 11 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Tim Burns (@TimmyGrunt) reported 13 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 16 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 20 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Benjamin Hartrey (@benj8min) reported 20 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Sam Tempest (@SATempest) reported 24 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Behnaz (@behnazakhgar) reported 27 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Darren Coomber (@Dazc090861) reported 28 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  MaartenX. (@MaartenSleeckx) reported 33 minutes ago from Victoria, Wales

  @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 34 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Ariane (@MissAzzaB) reported 37 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Gareth Thompson (@gareth_thmpsn) reported 46 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Ed Morris (@edmorrispt) reported 46 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  MaartenX. (@MaartenSleeckx) reported 51 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Paul Burnell (@Paulyb65) reported 52 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Nathan Rhys George (@orangethunder_) reported 57 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Darren Coomber (@Dazc090861) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  squeaks (@dodo1960) reported 59 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hinsdale, New Hamster (@HinsdaleNH) reported 8 minutes ago

  @SSyskey @virginmedia That sucks. Hope they get you straightened out before too long. 🤞

• 
  Virgin Media News (@VirginMediaNews) reported 10 minutes ago

  The Government is asking its TDs to vote against a Sinn Féin proposal to begin preparations for a United Ireland. The bill, being debated in the Dáil this evening, would require the Government to establish a Citizens' Assembly on Irish unity. Ministers say the proposal is being rushed and that the issue requires a broader, more considered approach. More on Virgin Media PLAY. #VMNews

• 
  Dafydd L Thomas (@thomas2279) reported 10 minutes ago

  @virginmedia My friends experiencing on and off issues with patchy service, poor reliability and ever increasing telecom bills that they are seriously considering cancelling (if they can) and going elsewhere, do better virgin, although my isp is poor as well sometimes and will consider swap

• 
  Amii not Amy 🇬🇾 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AmiiEvlynB) reported 13 minutes ago

  Dear @virginmedia why is my broadband keep dropping out today!! I get it’s hot but I can’t hand hot and bored!!! HELP!!!

• 
  Jeremy White (@jeremyiwhite) reported 13 minutes ago

  I got the most appealing service from @virginmedia when I wanted to cancel. So glad to see them hit where it hurts.

• 
  fatmogs1 🐎 (@fatmogs1) reported 14 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.

• 
  Reb (@UserrReb) reported 21 minutes ago

  Ofcom has ordered #VirginMedia to check that every affected customer who complained has received the compensation or other remedies to which they may be entitled within the next six months. A disgusting company that no-one should touch.

• 
  Victor (@winningearly) reported 25 minutes ago

  Virgin Media O2 has acknowledged that its customer service fell below expected standards during the period investigated. The company says it has since made significant improvements to its cancellation processes, customer service operations and staff training.

• 
  chris floyd (@mrchrisfloyd) reported 25 minutes ago

  @Ofcom @virginmedia love this!!! They’ve been at this for years!! Hanging up on customers! I hope it affects their staff now. Because ultimately it’s the company that gets fined for this, not the rude, stuck up staff they’ve got working for the company

• 
  Diego Kruger (@livingdaylite) reported 26 minutes ago

  @Ofcom In other words @Ofcom are informing us about their systematic failings in curbing the systematic failings of criminal cartel that is "Virgin Media" who make BILLIONS by charging extortionate prices and providing s#!t service what a "regulator" you are @Ofcom 🤡