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Virgin Media outages and service status in Newport, Wales

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Newport, including 1 direct report.
  • The most common problems reported in this area mention Total Blackout, Internet, and Wi-fi.
  • The most recent signal from this area was received Jul 19, 11:51 PM GMT+1.
  • 41% Total Blackout (41%)
  • 33% Internet (33%)
  • 18% Wi-fi (18%)
  • 6% TV (6%)
  • 2% E-mail (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Blackwood, Nailsea, Cwmbran, Portishead, Newport, Pontypool, Hengoed, and Caerphilly.

CityProblem TypeReport Time
Cardiff Total Blackout 14 hours ago
Cardiff Internet 2 days ago
Cardiff Wi-fi 2 days ago
Cardiff Total Blackout 2 days ago
Cardiff Total Blackout 3 days ago
Cardiff Total Blackout 4 days ago

Nearby cities with recent reports

Cardiff

12 recent signals

14 hours ago
Blackwood

2 recent signals

4 days ago
Nailsea

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • gazthebluebird1
    Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales

    @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • DomSilva2
    Dom Silva (@DomSilva2) reported from Cardiff, Wales

    @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

  • jonny_ex9
    Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cathays, Wales

    Imagine my shock that @virginmedia is down AGAIN. Please fix it

  • gazthebluebird1
    Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales

    @virginmedia That's not going to help me reset my password.

  • LaurenKetchley
    LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

  • StadiaMap
    stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales

    @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @Dionne96310374 We weren’t offered that when ours went down

  • Carl_E88
    This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported from Cardiff, Wales

    @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

  • djleekee
    Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

  • carolgladwin
    Carol Gladwin (@carolgladwin) reported from Nailsea, England

    @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bluebro1lfc
    Thomas (@Bluebro1lfc) reported

    @kingoftheshed @virginmedia Fault on mine from 6 July and to be sorted on 22 July shocking service

  • Paul_Vine1
    Paul Vine (@Paul_Vine1) reported

    @Simon_Whale @virginmedia Horrific company. So disappointed since we joined them in December. So many broken promises.

  • andreahayes121
    andrea hayes (@andreahayes121) reported

    @virginmedia @aquarius16th Hate the new interface and how it all works even to get to my recordings. Can I change back it’s awful.

  • DWsound
    DWS | Sound lighting Video installation services (@DWsound) reported

    @Simon_Whale @virginmedia Was with VM at old residence. Service was fin, suddenly one saturday phone, tv & Internet stopped working. A week later an engineer came out, we had been unplugged by an engineer on that Saturday for a new connection. VM offered a pittance of compensation. Told them to stick it

  • _DundeePerfect_
    A.Brown (@_DundeePerfect_) reported

    @Raphas_Angel_ @virginmedia Imagine that day everyone knows you can Hot Spot your Own Phone or Buy a Data only Sim in case ever need it. I never have a second with no Internet access, but in saying this I cannot remember which year my VM didn't work. Also plenty FREE Wi-Fi places the Benefit Office suggests

  • TemporaryLocat1
    Temporary Location (@TemporaryLocat1) reported

    @virginmedia On the virgin media app it says it would be fixed by 17.07 which was over 20 minutes ago and it’s still down, where are the updates on what the problem is and how it will be fixed?

  • BylesNicola
    Nicola Byles (@BylesNicola) reported

    @virginmedia we cannot watch the football due to your poor service! This is unacceptable!

  • Edeaulx
    Adrian Weale (@Edeaulx) reported

    I spent a desultory hour earlier, glued to a 'web-chat' with a bot, and then a human, as I sought to cancel my @virginmedia broadband service. It wasn't unhelpful, though it shouldn't have taken so long but it isn't over. @virginmedia's T&Cs specify 30 days notice... 1/

  • Notts_Blade
    Notts Blade (@Notts_Blade) reported

    @Simon_Whale @virginmedia I've still got mine. I told them they would have to collect it as I wasn't able to take it anywhere. They never charged me, or collected it.

  • MJIllingworth
    Matthew Illingworth (@MJIllingworth) reported

    What compensation am I entitled to as every other day there is an outage in my area. I require constant connection to WiFi and this just isn't providing that service. It's too inconsistent and I'm looking to end my contract because of tgue @virginmedia