Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypool, Cwmbran, Blackwood, Nailsea, and Portishead.

City	Problem Type	Report Time
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	4 days ago
Cardiff	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  🦋 Karen 🦋 (@KHoulgrave) reported 6 minutes ago from Newport, Wales

  @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

• 
  Jacob (@j_bettany) reported 11 minutes ago from Clevedon, England

  So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

• 
  Rob Downer (@NobbyD27) reported 11 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Benjamin Hartrey (@benj8min) reported 19 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 19 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 19 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 20 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 20 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

• 
  Ryan Davenport (@Welsh_Saint14) reported 23 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Sam Sims (@mantha_1976) reported 24 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 29 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Gareth Jones (@gazthebluebird1) reported 36 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 43 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 43 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Darren Coomber (@Dazc090861) reported 47 minutes ago from Cardiff, Wales

  @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

• 
  amanda roberts (@amandaroberts10) reported 50 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 53 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 55 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  𝗣S. (@philscully) reported 57 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Sam Tempest (@SATempest) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bellza (@bell824) reported 1 minute ago

  @virginmedia , how sad you can’t get a long standing customer close to new customer prices when it’s so easy to switch these days. Maybe @skytv will provide me a longer term service. £200 a month when a new customer pays £70 for the same. Your best is double the price!

• 
  lifeaintgreat24 (@lifeaintgreat24) reported 7 minutes ago

  @virginmedia 23 years as a customer I have just had to cancel due to your rep being unable to offer any kind of deal remotely close to what I am currently paying for this years renewal

• 
  Keiran Griffiths (@Keiran_Mark) reported 8 minutes ago

  @SamReesO @StephenP311275 @virginmedia Sky Stream (and glass) is on-demand service, so if you miss something, you can search for it and watch it, so no need to record it.

• 
  Terry Lee (@tezlee1) reported 9 minutes ago

  Help! there was a fault in my area, but Im told its resolved, my router is still flashing red so a full outage still exits. The call center in India had no idea what to do and kept referring to a different ongoing outage. No service but no recorded outage! Help!! @virginmedia

• 
  Kathy Miller (@KathyMi25429227) reported 11 minutes ago

  ABSOLUTE NIGHTMARE SERVICE GOING OFF AND ON EVERY FEW MINUTES. THIS IS NOT OK! CR02BG postcode you say has no issues, a road of your customers say different. What does it take to do your job? What? @virginmedia

• 
  Mike (@mike1995__) reported 20 minutes ago

  @AdamLeePawson @FNBRintel I don't have an O2 SIM and I still have access to it as a Virgin Media broadband customer

• 
  Ian Martin (@Ryhope_Wood) reported 21 minutes ago

  @virginmedia I need your help. I am having a nightmare with Hub 5.

• 
  ongoing.correspondence (@OngoingAccount) reported 21 minutes ago

  @virginmedia You haven't replied to the last DM. I had to make an official complaint to get a resolution. @Ofcom Having had equipment checked and replaced, the connection is still freezing and disconnecting. This suggests the problem is external. #virginmedia

• 
  Heathcliff (@heathcliffom) reported 25 minutes ago

  @dkitwood virginmedia customer service is the worst . I ditched them a couple of years ago but they really made if difficult

• 
  Darc Knight (@DarcKni68649817) reported 25 minutes ago

  @virginmedia If the service is not paid for, it is stopped. @virginmedia is not giving you the consideration of old time customer. So why then is it OK to triple the bill of any household? Pay over 3 what they should pay for 9 months? Give a public explanation before I give my account details