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Virgin Media outages and service status in Newport, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 9, 11:56 AM GMT+1.
  • 67% Internet (67%)
  • 17% Wi-fi (17%)
  • 12% Total Blackout (12%)
  • 5% TV (5%)

The latest reports from users having issues in Newport come from postal codes NP10 , NP20 and NP19 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 11: Problems at Virgin Media

Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Newport, Cardiff, Blackwood, Cwmbran, Clevedon, Portishead, and New Tredegar.

CityProblem TypeReport Time
Caerphilly Wi-fi 2 days ago
Caerphilly Internet 2 days ago
Newport Internet 2 days ago
Cardiff Total Blackout 3 days ago
Blackwood Internet 4 days ago
Cwmbran Internet 5 days ago

Nearby cities with recent reports

Caerphilly

2 recent signals

2 days ago
Cardiff

2 recent signals

3 days ago
Blackwood

1 recent signals

4 days ago
Cwmbran

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

  • orangethunder_
    Nathan Rhys George (@orangethunder_) reported from Cardiff, Wales

    I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

  • SewScandalous
    Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales

    Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

  • djleekee
    Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

  • amandaroberts10
    amanda roberts (@amandaroberts10) reported from Cardiff, Wales

    @virginmedia is there a problem in the CF23 area ... no WiFi??

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

  • GillibrandPeter
    Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia The image attached shows you have notified me of an issue

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

  • stuart_chc
    Stuart Ropke (@stuart_chc) reported from Cardiff, Wales

    @eggynewydd @virginmedia Dismally slow. Yes.

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

  • dodo1960
    squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • jonny_ex9
    Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cathays, Wales

    Imagine my shock that @virginmedia is down AGAIN. Please fix it

  • NobbyD27
    Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia Cancel the contract and go to Sky

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • scripture36
    Margaret (@scripture36) reported

    @virginmedia See for disabled folk that upgraded to the 360 bullshit but cannot operate the inaccessible remote controls, don’t have an alternative? They cannot turn back apparently Can they cancel contracts and go to SKY as yours don’t work?

  • obbsie
    Chris Hobbs (@obbsie) reported

    @punjabihammer @virginmedia @SkyUK Thanks. Virgin customer service seems in meltdown at present.

  • Manc_Gurl
    MancLass (@Manc_Gurl) reported

    @virginmedia I’ve spent the best part of my afternoon trying to cancel my expensive out of contract broadband. Chat just exits without on app and PC and I’ve been on hold for 40 mins on phone no one answers. Do I just cancel the £93 a month DD because that is ridiculous

  • niddi1989
    Niddi Dhillon (@niddi1989) reported

    @virginmedia any chance of speaking with a actual human? Been on the chat service which has kicked me out 4 times and hold for nearly 3hrs now to. Be nice if someone actually answered me

  • chris_knibb
    Christopher Knibb (@chris_knibb) reported

    Do not use @virginmedia Twitter - they are scammers. Spoke on the phone to VM call centre who said VM would never ask the questions this X account and the WhatsApp account they connect you with would ask. AVOID!!!!

  • dazzer6666
    Daz (@dazzer6666) reported

    @virginmedia 4 days and counting, no TV, phone or broadband. No chance of getting through on the phone, webchat is a useless bot. Account notification says the ‘issue has been fixed’. Absolute disgrace.

  • nickytrickster
    nicky kaleniuk (@nickytrickster) reported

    @virginmedia urgently trying to get through to customer services as my emails have gone down and was on hold with the most annoying music, and then was cut off dead at exactly 2 hours.

  • Razor1967
    Simon White (@Razor1967) reported

    @virginmedia just a quick question, are your phones down today , been trying to get through for 90 mins only for you to hang up on me.

  • EveFlorence1
    Eve (@EveFlorence1) reported

    @virginmedia how/where do I report damage to the brown box on the wall of my house? The front casing has come off and is lost, I need it fixing.

  • SubraSanthosh
    Santhosh🌏🕊️ (@SubraSanthosh) reported

    @virginmedia the internet and phone lines have been down in my house since last 2 days and you have an ETC of 2 more days to fix the issue. Will definitely not renew my contract with Virgin Media.