Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypool, Cwmbran, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Caerphilly |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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kate dixon
(@Lil_Dix1984) reported
from
Victoria, Wales
@virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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fabio:)
(@coolboy_197) reported
@virginmedia how r u going to charge for a network that keeps going on and off. i shouldn’t have to spend my time rebooting my router everyday and use my mobile data in my own house? is there some issues recently or is the network just ****
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Laura McInerney
(@miss_mcinerney) reported
@naveenfrizvi @virginmedia This sounds terrible. I hope @virginmedia sort it soon.
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Claire Neaves
(@neavesclaire) reported
@virginmedia so disappointed with your 'customer service'. We gave our notice, received acknowledgement from you, sent all the kit back and yet claim we owe you money and have referred us to a debt collector. You never acknowledged our 2nd complaint letter even though Ofcom did
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Rockhound
(@Rockhou41188997) reported
@virginmedia So I leave it in your hands I need a number to contact to get this straight in around by later on today if not be ready I have multiple accounts you'll never see it coming
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HK
(@harrydotcom_) reported
from
St Albans, England
Come on @virginmedia pushing back the estimated fix time from 10pm today to 9am tomorrow I’ve got to finished Squid Game 😰
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Yuzral
(@yuzral) reported
*Sigh* ISP is supposedly doing major maintenance tomorrow. Hopefully that'll fix the last few days of bandwidth issues. Not like I can really switch providers either, Virgin Media are pretty much the only ones who'll not laugh if you ask for 10MBps upstream in Scotland.
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James McDermott
(@yidmcd) reported
@virginmedia email has been down for most of the day. When is it due back on please?
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Janet Jones
(@777Janetjones) reported
@virginmedia once a gain WiFi down when are you going to reimburse customers for lack of service
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Janet Jones
(@777Janetjones) reported
@virginmedia 10 hours expected to fix WiFi issue what a joke
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Rockhound
(@Rockhou41188997) reported
@virginmedia I do not like large companies taking advantage of people lying and ripping them off it is an ongoing problem these days but I always have a resolution I can big a big *** hole on social media Twitter Facebook you name it I enjoy taking companies down