Virgin Media outages and service status in Newport, Wales
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Apr 5, 6:28 PM GMT+1.
- Internet (73%)
- Wi-fi (13%)
- E-mail (7%)
- Total Blackout (7%)
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 8 hours ago |
|
Cardiff
|
Wi-fi | 10 hours ago |
|
Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
TV | 3 days ago |
|
Cardiff
|
Internet | 3 days ago |
|
Newport
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
-
Darren Jones (@76DarrenJ) reported from Cardiff, Wales@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
-
StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
-
Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
-
MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
-
James Clark (@James76clark) reported from Cardiff, Wales@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
-
MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
-
StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
-
StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
-
Huw Llewellyn (@huwgat) reported from Cardiff, WalesThank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
-
Kate Jones (@katejones_cymru) reported from Cardiff, Wales@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
-
Peter Williams (@meribelman) reported from Penarth, Wales@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
-
MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Victoria, Wales@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
-
Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
-
Paul Hunter (@PaulHunter1969) reported from Cardiff, Wales@virginmedia please can you DM me? I can’t get through to the help desk.
-
LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
-
Huw Llewellyn (@huwgat) reported from Cardiff, Wales@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
-
MH 🏴🏳️🌈🇪🇺 (@cymboi) reported from Newport, Wales@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
-
Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
-
James Clark (@James76clark) reported from Cardiff, WalesTrying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡
-
StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jayne Wellbrook (@Sweet_Jayney) reported@virginmedia my broadband not working...AGAIN
-
Mark Said Camilleri (@markscamilleri) reported@virginmedia @Ofcom Now it's even worse, service outage - status page offline and the telephone line not answering (@virginmedia it is 03454541111 right?)
-
shane Jones (@AkShane47) reported@virginmedia Try again, I'm now having issues not working
-
MJW 🐀 (@the_lazyknight) reported@virginmedia Oh no! I missed the first outage, thank you so much for scheduling a second one later on so I didn't feel left out!
-
Nightshade (@Nightshade_stw) reported@virginmedia Shame on you Virgin Media. Not only is your WiFi service atrocious. You have closed your call centre so no one can speak to you and your WiFi checker page is down as well. Terrible way to treat your customers. #virginwifi #VirginMediaoutage #virgindownagain
-
Cor Blimmais (@Maxwell_Spiers) reported@virginmedia and yet again the broadband is down. Someone really has messed you up today, haven't they?
-
(رضوان) Rizwan (@RizwanFarooq10) reported@virginmedia What are you guys playing at? Third time in one day, my Internet is down (connected but no WiFi) 🤌🏼 #virginmedia
-
Bee (@Irish_Bri) reported@virginmedia Off again.. BR3.. Will you be refunding customers for lack of service?
-
Finnley (@Finnley85949475) reported@virginmedia back down again! if your on a desktop or laptop i found a vpn makes it work for the pc
-
GottaScoot (@StevenD17745863) reported@virginmedia Its down again and customer services have been useless - and to add insult told to check status on internet website which states - NO KNOWN ISSUES