Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 01/29/2026 15:15

January 29: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Caerphilly, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff TV
United KingdomCwmbran TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • nathanspackman Nathan Spackman (@nathanspackman) reported from Barry, Wales

    @virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?

  • hugemassiff Simon Hughes (@hugemassiff) reported from Cardiff, Wales

    @virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please

  • wenglishpaul Paul Scanlon 🏃‍♂️🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏃🎖 (@wenglishpaul) reported from Cardiff, Wales

    Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!

  • johndn Dai John🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@johndn) reported from Cardiff, Wales

    Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡

  • jonny_ex9 Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please @virginmedia

  • RupaliaSunny Sunny Rupalia (@RupaliaSunny) reported from Penarth, Wales

    @virginmedia have the worse broad band service....customer service is a shambles and all.

  • stfcjoner1986 Moe Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi

  • HanneRuthHall Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales

    @virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!

  • rhysforan rhysforan (@rhysforan) reported from Cardiff, Wales

    @virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.

  • KerryMordey Kerry Mordey (@KerryMordey) reported from Cardiff, Wales

    .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

  • dma990 Dania.M (@dma990) reported from Cardiff, Wales

    @virginmedia tv box not turning on, tries to start up and then turns back off help pls

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?

  • ElUnicoblog El Unico (@ElUnicoblog) reported from Liswerry, Wales

    @virginmedia Awful service, trying to charge me four times my bil!!!!!!

  • peterrobey Peter Robey (@peterrobey) reported from Risca, Wales

    @playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

  • DomSilva2 Dom Silva (@DomSilva2) reported from Cardiff, Wales

    @virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

  • tibbo133no David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shirleysteven steven shirley (@shirleysteven) reported

    @virginmedia Yes all devices, I check the connection via the website and it says there's a problem check back in 23 hours.. but then after 15 mins it comes back. But is happening sporadically throughout the day

  • GreyingGeekJohn John M (@GreyingGeekJohn) reported

    @virginmedia hi - I have Netflix as part of my contracted service with virgin media. But I’ve had a message saying that my account is paused what do I need to do?

  • IanJ21289455 Ian J (@IanJ21289455) reported

    @Bunkerkid @virginmedia Virginmedia very poor for me.

  • joshcole49 COLE'S WORLD (@joshcole49) reported

    I want all my followers who are considering going with @virginmedia to stop! I just spent 3 hours plus trying to get a problem sorted. Worst customer service ever! Run a mile! No fibre is worth this ****!

  • chrislepkowski Chris Lepkowski (@chrislepkowski) reported

    @virginmedia And again. Same time, same problem. This is rubbish. Five time now. Always when it's hot, always same time of day

  • shellyburrows77 Michelle Burrows (@shellyburrows77) reported

    @virginmedia please can you tell me why I have raised a tech ticket on the 14th July and still had no support I’m promised 2 weeks to sort out and still waiting for you to tell me why I cannot get into my emails I have had for years!

  • macnelliebus KMac (@macnelliebus) reported

    @virginmedia Cancelled via 150. WhatsApp agent finally accepted I want to cancel. Awful awful process. 16 years a customer and just a dreadful experience all round.

  • CallumDuckers Callum Duckers (@CallumDuckers) reported

    @virginmedia I’m yet to hear anything back on my complaint raised with your colleagues on Monday. Why is this? For context, this is for charging me £45/month without any generated bill on where 2/3 people I spoke to had no idea what the charge was either.

  • BrisonSharon Everyones Buck! (@BrisonSharon) reported

    @virginmedia And beyond belief that I have to keep tweeting messages to get a) a response if I’m lucky and b) a vague answer with no help!!!

  • miked53 Mike Dawson (@miked53) reported

    Hey @virginmedia second night in a row my broadband has been down at this time of the day. Not happy at all. Looking forward to a discount on my bill.