Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Newport, Cardiff, Blackwood, Cwmbran, Clevedon, Portishead, and New Tredegar.

City	Problem Type	Report Time
Caerphilly	Wi-fi	2 days ago
Caerphilly	Internet	2 days ago
Newport	Internet	2 days ago
Cardiff	Total Blackout	3 days ago
Blackwood	Internet	4 days ago
Cwmbran	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Gill Harrison (@gillih) reported 2 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Nathan Rhys George (@orangethunder_) reported 5 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Ryan Davenport (@Welsh_Saint14) reported 6 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Gill Harrison (@gillih) reported 6 minutes ago from Portishead and North Weston, England

  @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

• 
  Gareth Thompson (@gareth_thmpsn) reported 9 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 11 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Gill Harrison (@gillih) reported 12 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Lee Smith/DJ Leekee (@djleekee) reported 16 minutes ago from Cardiff, Wales

  @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

• 
  amanda roberts (@amandaroberts10) reported 19 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Benjamin Hartrey (@benj8min) reported 20 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Peter Gillibrand (@GillibrandPeter) reported 23 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  lee williams (@thelee_x_w) reported 27 minutes ago from Cwmbran Central, Wales

  @virginmedia The image attached shows you have notified me of an issue

• 
  Right Direction (@BackOnTrack__) reported 31 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Gareth Thompson (@gareth_thmpsn) reported 31 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Stuart Ropke (@stuart_chc) reported 32 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

• 
  Louise Dare (@lou_dare) reported 38 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  squeaks (@dodo1960) reported 48 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 49 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Rob Downer (@NobbyD27) reported 52 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  andy lanyon (@andylance1977) reported 57 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Margaret (@scripture36) reported 11 minutes ago

  @virginmedia See for disabled folk that upgraded to the 360 bullshit but cannot operate the inaccessible remote controls, don’t have an alternative? They cannot turn back apparently Can they cancel contracts and go to SKY as yours don’t work?

• 
  Chris Hobbs (@obbsie) reported 11 minutes ago

  @punjabihammer @virginmedia @SkyUK Thanks. Virgin customer service seems in meltdown at present.

• 
  MancLass (@Manc_Gurl) reported 13 minutes ago

  @virginmedia I’ve spent the best part of my afternoon trying to cancel my expensive out of contract broadband. Chat just exits without on app and PC and I’ve been on hold for 40 mins on phone no one answers. Do I just cancel the £93 a month DD because that is ridiculous

• 
  Niddi Dhillon (@niddi1989) reported 13 minutes ago

  @virginmedia any chance of speaking with a actual human? Been on the chat service which has kicked me out 4 times and hold for nearly 3hrs now to. Be nice if someone actually answered me

• 
  Christopher Knibb (@chris_knibb) reported 14 minutes ago

  Do not use @virginmedia Twitter - they are scammers. Spoke on the phone to VM call centre who said VM would never ask the questions this X account and the WhatsApp account they connect you with would ask. AVOID!!!!

• 
  Daz (@dazzer6666) reported 18 minutes ago

  @virginmedia 4 days and counting, no TV, phone or broadband. No chance of getting through on the phone, webchat is a useless bot. Account notification says the ‘issue has been fixed’. Absolute disgrace.

• 
  nicky kaleniuk (@nickytrickster) reported 20 minutes ago

  @virginmedia urgently trying to get through to customer services as my emails have gone down and was on hold with the most annoying music, and then was cut off dead at exactly 2 hours.

• 
  Simon White (@Razor1967) reported 21 minutes ago

  @virginmedia just a quick question, are your phones down today , been trying to get through for 90 mins only for you to hang up on me.

• 
  Eve (@EveFlorence1) reported 23 minutes ago

  @virginmedia how/where do I report damage to the brown box on the wall of my house? The front casing has come off and is lost, I need it fixing.

• 
  Santhosh🌏🕊️ (@SubraSanthosh) reported 24 minutes ago

  @virginmedia the internet and phone lines have been down in my house since last 2 days and you have an ETC of 2 more days to fix the issue. Will definitely not renew my contract with Virgin Media.