Virgin Media Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Clevedon, Newport, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Wi-fi	14 hours ago
Cwmbran	Internet	24 hours ago
Cardiff	Internet	2 days ago
Clevedon	Internet	2 days ago
Newport	Internet	2 days ago
Cardiff	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Charliesays (@sb208) reported 44 seconds ago from Cardiff, Wales

  @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

• 
  Daniel Williams (@BottleShopDan) reported 6 minutes ago from Cardiff, Wales

  Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you

• 
  Charliesays (@sb208) reported 7 minutes ago from Cardiff, Wales

  OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

• 
  Charliesays (@sb208) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

• 
  Kieran (@KieranPolls) reported 13 minutes ago from Cardiff, Wales

  Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....

• 
  Kieran (@KieranPolls) reported 22 minutes ago from Cardiff, Wales

  @virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.

• 
  Richad Page (@RPagey) reported 22 minutes ago from Beechwood, Wales

  @virginmedia hey there been trying to get in contact with your complaints team for over an hour now regarding a second breach of data protection. After being in hold numerous times and then cut off can you give me any ideas how to contact them regarding this data protection issue

• 
  Chris Roberts (@ObsrvntPheasant) reported 23 minutes ago from Cardiff, Wales

  @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

• 
  Wyn Emanuel (@WynfordE) reported 27 minutes ago from Cardiff, Wales

  As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 28 minutes ago from Panteg, Wales

  @virginmedia Your just as bad as sky lol

• 
  Daniel Williams (@BottleShopDan) reported 38 minutes ago from Cardiff, Wales

  @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

• 
  Emma Giles (@slim3110) reported 42 minutes ago from Cardiff, Wales

  @virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls

• 
  OrdinaryGirl (@OrdinryGirl1987) reported 49 minutes ago from Cardiff, Wales

  @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

• 
  St.Ives.Great.White (@pops_74) reported 50 minutes ago from Cardiff, Wales

  @liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g

• 
  Chris Roberts (@ObsrvntPheasant) reported 51 minutes ago from Cardiff, Wales

  @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

• 
  Chris Roberts (@ObsrvntPheasant) reported 52 minutes ago from Cardiff, Wales

  @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

• 
  Daniel Williams (@BottleShopDan) reported 52 minutes ago from Cardiff, Wales

  @virginmedia Still not working... 3 days.. wont hold my breath

• 
  Chris Roberts (@ObsrvntPheasant) reported 53 minutes ago from Cardiff, Wales

  @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

• 
  Kieran (@KieranPolls) reported 58 minutes ago from Cardiff, Wales

  @virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.

• 
  Daniel Williams (@BottleShopDan) reported 58 minutes ago from Cardiff, Wales

  @vmbusiness @Forbes I'd just like our service to work ...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Keil (@MattKeil) reported 2 minutes ago

  @virginmedia Called the main line. Spoke to someone who said they would activate the connection. This didn’t happen. Rang again, guy tried to help, but the red light on the hub kept coming up. Passed me on to another help team. They asked for my name, I told them, then they hung up. 1/2

• 
  Southside Trekkie 🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿🦄🖖🏻💖💜💙 (@SouthsideTrekk1) reported 5 minutes ago

  @mku77 @MrsAstronaut My dad once responded to a cold call from Virgin Media by singing Like A Virgin down the phone at them. They never called back.

• 
  Matt Keil (@MattKeil) reported 5 minutes ago

  @virginmedia Rang a third time, they passed me on to the same team. She wrote down some notes, and said they’d pass me on the the quick start team. Attempted to transfer the call but hung up. Rang a fourth time to cancel my account. Left in a queue for 22 minutes, then gave up. 2/2

• 
  bucket🍄 (@mechaflowers) reported 7 minutes ago

  @virginmedia ur wifi bad

• 
  Sam Mulligan (@OnlyMully) reported 7 minutes ago

  @virginmedia I changed my contact last month and was told that last month would be the last high payment. When I had my bill yesterday it’s the same price . So calling up to question it and the lady was like no I was wrong. The lady was extremely rude and then she put the phone down on me !!

• 
  Jack S. ⭐️⭐️ (@JJSuggitt95) reported 7 minutes ago

  Virgin Media going down right before jumping on FUT Champs… Nice…

• 
  Paul Adamson (@PJ_Adamson) reported 8 minutes ago from Croggan, Scotland

  @virginmedia can you please let me know why you failed to cancel my contract in February after a long conversation about the implications of not returning my box and kit to you? Still getting bills, not using the service.

• 
  Matt Williams (@Mattuproar) reported 10 minutes ago

  @virginmedia This was all mid March... but today I get a call about my install.... my name was wrong so I ended the call and called your CS team myself only to be told yes I had work going on today ready for my install on the 1st June!! I told them to cancel and asked to put in a complait

• 
  Lew (@skina19) reported 11 minutes ago

  @virginmedia hi, is there a phone outage in SS8 0le. 91 year old has no incoming calls and cannot dial out. Website states no problems, no one on live chat to talk too

• 
  Niniru Rui (@Ninirui) reported 15 minutes ago

  Thank God I haven’t use virgin media for the last 5 years. Its that same ******* *****