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Virgin Media

Virgin Media Outage Report in Newport, Wales

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP19 and NP11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 1: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Clevedon, Newport, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Cardiff Wi-fi 7 hours ago
Cwmbran Internet 17 hours ago
Cardiff Internet 2 days ago
Clevedon Internet 2 days ago
Newport Internet 2 days ago
Cardiff Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • welshcuriosity
    Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales

    @virginmedia @O2 Why is your Hotspot so poor? Never connects!

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

  • 555Husker
    MarcB (@555Husker) reported from Cardiff, Wales

    @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

  • Paulyb65
    Paul Burnell (@Paulyb65) reported from Cardiff, Wales

    @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

  • SewScandalous
    Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales

    @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

  • CharlBalcombe
    Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

  • carolgladwin
    Carol Gladwin (@carolgladwin) reported from Nailsea, England

    @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

  • dodo1960
    squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

  • Justine_F1
    Justine (@Justine_F1) reported from Cardiff, Wales

    @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

  • mantha_1976
    Sam Sims (@mantha_1976) reported from Newport, Wales

    Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

  • SewScandalous
    Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales

    Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

  • SewScandalous
    Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales

    Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TotoroRan91
    らん~☆ (@TotoroRan91) reported

    @virginmedia There's a fault in the area, since yesterday! This happens way too often for the price of your service!

  • MyPhoenixFTA
    PhoenixFTA ∆ truly 3.5% 🇪🇺🇩🇪🌍 FBPE (@MyPhoenixFTA) reported

    @virginmedia I don't know anymore where to even start. My complaint letter to @CISASUK is growing with each interaction. Here's an easy one: don't have agents ever directing these words towards a customer "you are lying. You are a liar." What the actual F@+£????

  • Steveo111078
    Steveo (@Steveo111078) reported

    @virginmedia what's up with your mobile data? Connected to 4g full reception yet it's like dial up waiting on pages to load never used to have this problem

  • Sineadk60144380
    Sinead kelly (@Sineadk60144380) reported

    @virginmedia virgin media are cutting my 82 year mother who lives alone phone off. Customer for as long as virgin media has existed. No point ring customer service as they are waste of time and the call backs I am meant to get never happen

  • ElspethThePict
    Elspeth The Pict (@ElspethThePict) reported

    @virginmedia It was a refund of payment in advance as my service has ended.

  • YvonneT2022
    Yvonne T (@YvonneT2022) reported

    @virginmedia I have been a loyal customer for many years. I have a virgin mobile contract, media and broadband. @richardbranson thanks for offering customers broadband that is super fast. #virginmedia #broadband #NeurodiversityCelebrationWeek

  • oxosbase
    john oxley (@oxosbase) reported

    @anthonyalan23 @virginmedia I’m with @virginmedia and never had a problem with buffering. Is there a hardware problem ?

  • JayWratten
    ian rogers (@JayWratten) reported

    @Ballstocancer @virginmedia Full of huge promises @virginmedia they treat customers awful all about money 🙈

  • misselisamartin
    Elisabeth (@misselisamartin) reported

    @virginmedia there's intermittent signal issues in my area, I've followed your steps online to ensure that it isn't my hub. Now I can't connect to the Internet at all. How am I meant to work from home today? This is the 3rd time in two weeks 🥲🥲

  • AnimeJules
    JulesAnime (@AnimeJules) reported

    @DowndetectorUK Virgin Media seems to be down #virginmedia #virginmediadown