Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP11 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 1 hour ago |
|
Cardiff
|
TV | 1 hour ago |
|
Cardiff
|
Internet | 2 hours ago |
|
Newport
|
Internet | 17 hours ago |
|
Newport
|
Internet | 2 days ago |
|
Portishead
|
Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Nige (@niamunna1) reported from Newport, Wales@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
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Stu (@P__TheLetter) reported from Bargoed, Wales@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Daniel Williams (@BottleShopDan) reported from Cardiff, Wales@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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K a t C z e k a j (@katczeks) reported from Cardiff, Wales@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Lee Webster (@leeweb79) reported from Caerphilly, Wales@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Iestyn T Davies (@iestyntdavies) reported from Newport, WalesGood luck @virginmedia must have the worst post sales customer service in the known universe
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Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, WalesHow awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Donna Wigmore (@DjDonna105) reported from St. Julians, Wales@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Nige (@niamunna1) reported from Newport, Wales@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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Kita Williams (@KitaW) reported from Newport, WalesFed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Mike Houghton (@MHswans) reported from Cardiff, WalesHey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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🦋Laura 🦋 (@ItsLau_xo) reported from Cardiff, WalesSo we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Sarah Wareham (@partywareham) reported from Blackwood, Wales@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Iestyn T Davies (@iestyntdavies) reported from Newport, WalesCan’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Iestyn T Davies (@iestyntdavies) reported from Newport, Wales@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Phoebe (@Phoebe98935634) reported from Cardiff, Wales@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales@matyd88 @virginmedia Not great service at all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sher (@SherDhesi) reported@virginmedia That is the phone number that they have called four times over the last week requesting assistance and for the emergency backup service, and have received no help from.
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James (@Jameswil76) reported@FormallyRicky @virginmedia Mate they are terrible.!! Just left them to go with @EE
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Claire Marie Dickens (@clairabelle1374) reported@virginmedia it's no wonder you are consistently voted worst for customer service. Trying to cancel TV package, 30 minutes on the phone been transferred to 2 different departments both of which tell me they can't deal with a simple change of package - absolute jokers
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The Exit-Tainer (@Paullafferty) reported@virginmedia Apologies for the spelling above. Using one hand on phone as have broken arm right now.
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Nicola Oakley (@nicolajoakley) reported52 minutes now @virginmedia. Can anyone help please?
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Andy Winters (@AndyWinters1994) reported@virginmedia I have a issue with a bill I need sorting can you Message please
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Harry Robertson (@aitchrobertson) reportedI've spent so long on the phone to virgin media in a desperate attempt to cancel my broadband that I've heard their full playlist loop over 10 times and I now hate space man and am glad we didn't win Eurovision
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Andy Kok (@AndyKok23) reported45 minutes and still on hold for virgin media . This has made my mind up to leave the service , customer service is truly still dreadful
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Sher (@SherDhesi) reported@virginmedia I will only be available at 13:00pm during my lunch hour. Is that possible? I still don’t understand how my parents would be able to get help without someone close to them who’s able to advocate on their behalf.
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Natasha (@NatashaHartley) reported@virginmedia My elderly parents have been pushed into a contract with yourselves today my a very pushy salesman. They need to cancel. How do they contact you? They don’t have a number your phone line accepts. 😬😬.