Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Clevedon, Cardiff, Newport, Pontypool, Cwmbran, Blackwood, Nailsea, and Portishead.

City	Problem Type	Report Time
Caerphilly	Wi-fi	14 hours ago
Clevedon	Internet	1 day ago
Cardiff	Internet	4 days ago
Cardiff	Internet	4 days ago
Cardiff	Total Blackout	5 days ago
Cardiff	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  amanda roberts (@amandaroberts10) reported 4 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Sam Sims (@mantha_1976) reported 4 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  lee williams (@thelee_x_w) reported 4 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Benjamin Hartrey (@benj8min) reported 7 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 11 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Sam Tempest (@SATempest) reported 12 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Paul Burnell (@Paulyb65) reported 17 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 24 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Lee Smith 🌻 (@djleekee) reported 28 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  Sam Tempest (@SATempest) reported 32 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Benjamin Hartrey (@benj8min) reported 33 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Justine (@Justine_F1) reported 34 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  MarcB (@555Husker) reported 37 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 38 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  squeaks (@dodo1960) reported 39 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Louise Dare (@lou_dare) reported 43 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  Darren Coomber (@Dazc090861) reported 45 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  Gareth Thompson (@gareth_thmpsn) reported 46 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Tim Burns (@TimmyGrunt) reported 51 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Darren Coomber (@Dazc090861) reported 57 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pat (@wfc2000uk) reported 6 minutes ago

  @virginmedia @_hayleighhxo They turned into a shambles of company I had no broadband for week, and they offered was £40 , so told them I’m not renewing in may, wanted £700 to leave now. I would not recommend them , been with them since 2009. They are awful company now.

• 
  🇮🇪rampage🇮🇪 (@oldschool1983) reported 7 minutes ago

  @virginmedia im trying to get tru to yous the past few days and cant because its all these stupid ai bots how long is this going on and when is there going to be humans to take my call I need to talk to someone over the phone ASAP dont want to be texting. my broadband is gone ?

• 
  KevJ (@KevvyJ63) reported 9 minutes ago

  This is a set ‘bot’ message that just replaces the name each time….. if @virginmedia can ‘bot’ people and respond ‘so quickly’, why’s it taken a WEEK to sort the same issues as last weekend. Shite service that we’re paying top dollar for!!

• 
  Ant Hodges (@anthodges) reported 11 minutes ago

  @virginmedia No inconvenience - I’m asking if I can charge you if your engineer cancels on me and wastes my time as you had to remind me many time that I would have to pay you of if I cancelled - I think it’s only fair that I can if you cancel.

• 
  Ade Luxton (@adelux68) reported 13 minutes ago

  @virginmedia so how long have you been working to fix the red button problem?

• 
  Virgin Media News (@VirginMediaNews) reported 15 minutes ago

  Post-mortems are due to be carried out today on the bodies of five teenagers who died in a head-on collision on the M9 in Co Kildare in the early hours of yesterday morning. Gardaí say their car was driving the wrong way down the motorway when the crash happened. Three women and a 7-year-old girl, who were travelling in the second car, remain in hospital with critical and serious injuries. 📺 More on Virgin Media PLAY

• 
  emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported 18 minutes ago

  @virginmedia @kathleenp442 Not everyone as apps they pay for skysports on TV expect it to work thts two days in a row when is the expected fix

• 
  Andrew Birt (@MacBirt22) reported 21 minutes ago

  @virginmedia yet again let down by your company, first day of the football season, beers in the fridge, mates around and we end up listening to the game on the radio, your ability to utterly ruin people’s weekend is on another level, am I surprised NO, a complete shambles

• 
  Kathy Miller (@KathyMi25429227) reported 23 minutes ago

  You say online service back at 7.08pm but on automated phone says 0.08pm....shocking @virginmedia

• 
  John Moore (@JohnMoo99882213) reported 26 minutes ago

  @bmstewart2004 This is exactly why I cancelled my Virgin Media subscription and moved to BT over 5 years ago. My bill went down from over £100 a month to £42 a month. When my contract is up for renewal I make contact and negotiate a deal. I am now paying £39 a month for broadband & TV package.