Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Barry, Cwmbran, Newport, Clevedon, Caerphilly and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Pontypool |
Internet | |
| Cardiff |
TV | |
| Barry |
TV | |
| Cwmbran |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia It's not intermittent, it's completely down in CF23.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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rose allen
(@roseall87907765) reported
from
Cathays, Wales
@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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Andrew Wilcox 🛖 Shedified
(@unclewilco) reported
from
Penarth, Wales
Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Steve George🏴
(@George66Steve) reported
from
Cathays, Wales
@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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susan brown
(@susanbr57215924) reported
@virginmedia Really disappointed as now waiting for the phone to be answered having been transferred for the 3rd time. Trying to check why the engineer hasn't turned up as arranged this morning after organising my work schedule around the appointment. Really poor service
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Steven Blake
(@blakey73) reported
@virginmedia this is now the 3rd tweet I’ve sent with regard to your ‘customer service’. Any chance of a response ? I’m having issues with my WiFi continuously dropping up to 5 times a day, everyday and sometimes for 5-10 minutes. No one answer the phone or replies on here !
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Adventurous Chap
(@AdventurousChap) reported
@callummarkie @virginmedia @virginmedia seen your twitter mentions and your customer service is a joke. Get your act together, you shame of a company
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K Scott
(@EdanAtlas) reported
@virginmedia Having broadband issues, followed the help process on your site and tried to call you, but can't get even to a call queue, automated voice just hangs up. How do I speak to someone? Message button on your site doesn't load so can't contact you that way.
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Joshua Panter
(@JPanter) reported
@virginmedia Trying to move house and take service with us. Have been sat waiting on the online chat for nearly 3 hours across 2 days with no one connecting to talk to us. We also rang up and after spending an hour on hold were told they can't do it over the phone, please help!
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Carryn Brewer
(@Cb51Queen) reported
@virginmedia I'm having internet issues in the BR2 area but your status check says it's me. Call 150 and recorded message says your busy and hangs up. That's not very good
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Sim k
(@simik_5) reported
@virginmedia @partymarty9912 I received a cheque that I can’t put into my account because I am disabled & im shielding. 4x’s passed to diff people,55mins to be told because of my brain issues my password & email worked 3x’s b4 are wrong no help!uncaring,rude. Iv nvr been left in tears with no refund Im owed
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
@virginmedia Another day of intermittent connection. This really is terrible service
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Sassenach
(@Goldielocks1960) reported
@KimberleyJayne4 @virginmedia Just cancel your payment, they will phone you pretty quick!
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RayWilliamAllsop #RaRa
(@rayallsop1983) reported
@KimberleyJayne4 @virginmedia One of the worse internet service I ever had, and when you do finally get through to them! You in a call centre in India, go with bt who Iv been with for many years now and hardly have any issues.