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Virgin Media

Virgin Media Outage Report in Newport, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP11 and NP19 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Portishead, Cwmbran, Cardiff, Clevedon, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Newport Internet 10 hours ago
Newport Internet 1 day ago
Portishead Wi-fi 1 day ago
Cwmbran Internet 1 day ago
Cardiff TV 2 days ago
Cardiff Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • djleekee
    Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia

  • NifieldPhillip
    Phillip Nifield (@NifieldPhillip) reported from Cardiff, Wales

    @virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?

  • 23xhannahx
    Hannah Hughes (@23xhannahx) reported from Cardiff, Wales

    Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.

  • johnsonsc16
    Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia internet down, sort it out!! #virginmediadown

  • dmitchell1975
    Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks

  • johnsonsc16
    Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?

  • sioden
    Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    @virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?

  • LukeBCornish
    Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄

  • tibbo133no
    David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?

  • TheMMEvent
    Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel

  • TheMMEvent
    Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    @virginmedia WTF is going on with my services. None of my channels are working!!!

  • karl_luke
    Karl Luke (@karl_luke) reported from Cardiff, Wales

    @virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!

  • johnsonsc16
    Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc

  • Brad7Harrington
    EyeBallPaul (@Brad7Harrington) reported from Cardiff, Wales

    @virginmedia sort your WiFi out for **** sake 😭😭

  • pops_74
    St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.

  • ABoweACS
    Mr Bowe - Abbeywood CS (@ABoweACS) reported from Newport, Wales

    @virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!

  • Scrimmers
    James Scrimshire (@Scrimmers) reported from Newport, Wales

    @virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JessGoodyer1111
    Jessica Goodyer (@JessGoodyer1111) reported

    Update - Virgin Media are the worst providers i have ever dealt with. They have since cancelled my policy without speaking to me. I will never use them and don’t suggest it to anyone else

  • NeilWeston1978
    Neil Weston (@NeilWeston1978) reported

    @virginmedia It's been down since 9.30. I appreciate the need for planned maintenance but in these times of working from home, scheduled maintenance of the network for 5 hours is disruptive. I've never known this with any other service provider I've used.

  • LessGrumpy
    GrumpyByName #2706 on the list (@LessGrumpy) reported

    Virgin media really do take the biscuit. They’ve just told me that my new cost will be £39 a month higher than anything they’ve quoted me. £40 a month more than they would charge a new customer. I feel another ceo email coming on. His office were meant to have sorted this out.

  • millwallnick80
    Nick Davenport (@millwallnick80) reported

    @virginmedia 789922 doesn't work as doesnt allow me to put pin in I'll try manual thank you

  • marcusfcott
    mark jackson (@marcusfcott) reported

    @virginmedia I just want to see your offers. I was told about a new deal on the phone, but was unable to understand what they were saying because of the accent. I can’t see any of your offers online as the link just leads me to your awful chatbot service which is absolutely useless.

  • rockyaliboxing
    Rocky Ali (@rockyaliboxing) reported

    @7alext7 I hope so, think that's important, I think I get it free with Virgin Media, have never been a subscriber previously and doubt would be but hopefully it continues like that. Hopefully things are just kept the same or it becomes part of the DAZN subscription at the same price.

  • Ruth26078984
    Ruth (@Ruth26078984) reported

    @virginmedia Thank you. Yes I was able to do this eventually but it seems a bit of a coincidence that the problem seemedcto get rectified at your end after I had told a helpline operativr that I was considering cancelling my entire Virgin package because I was so frustrated with them.

  • LadyLucia05
    Lucia (@LadyLucia05) reported

    @virginmedia I'd figured that out, shame they can't sort an earlier date, it's been going on over 8 weeks an now I'm expected to wait another 7wks, very poor service and STILL no contact from my first complaint raised 28/9.

  • fluffybubbles73
    steveo (@fluffybubbles73) reported

    Gotta say @virginmedia has got to be the most awful customer service dept ever

  • stud_shubham
    shubham bhaskar (@stud_shubham) reported

    Takes 30 mins to reach you guys. Attempt 1: took 30 mins and call got cancelled coz of network failure. Call 2: your team couldn’t clarify my doubt, I asked him to put someone else; he put me on hold for long. Call 3: On going.. @virginmedia my query of wrong bill is pending btw