Virgin Media Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Clevedon, Newport, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Wi-fi	7 hours ago
Cwmbran	Internet	17 hours ago
Cardiff	Internet	2 days ago
Clevedon	Internet	2 days ago
Newport	Internet	2 days ago
Cardiff	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Jordan (@welshcuriosity) reported 25 seconds ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 5 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Gill Harrison (@gillih) reported 12 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  MarcB (@555Husker) reported 13 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Paul Burnell (@Paulyb65) reported 13 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 15 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Charl Balcombe (@CharlBalcombe) reported 16 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Carol Gladwin (@carolgladwin) reported 22 minutes ago from Nailsea, England

  @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

• 
  squeaks (@dodo1960) reported 22 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Pauline Lomax (@RedhillsAnnie) reported 29 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Justine (@Justine_F1) reported 35 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Sam Sims (@mantha_1976) reported 36 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Pauline Lomax (@RedhillsAnnie) reported 41 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Gill Harrison (@gillih) reported 43 minutes ago from Portishead and North Weston, England

  @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

• 
  Gill Harrison (@gillih) reported 46 minutes ago from Portishead and North Weston, England

  @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

• 
  Gill Harrison (@gillih) reported 47 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Pauline Lomax (@RedhillsAnnie) reported 52 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 53 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 56 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 57 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  らん~☆ (@TotoroRan91) reported 7 minutes ago

  @virginmedia There's a fault in the area, since yesterday! This happens way too often for the price of your service!

• 
  PhoenixFTA ∆ truly 3.5% 🇪🇺🇩🇪🌍 FBPE (@MyPhoenixFTA) reported 9 minutes ago

  @virginmedia I don't know anymore where to even start. My complaint letter to @CISASUK is growing with each interaction. Here's an easy one: don't have agents ever directing these words towards a customer "you are lying. You are a liar." What the actual F@+£????

• 
  Steveo (@Steveo111078) reported 10 minutes ago

  @virginmedia what's up with your mobile data? Connected to 4g full reception yet it's like dial up waiting on pages to load never used to have this problem

• 
  Sinead kelly (@Sineadk60144380) reported 11 minutes ago

  @virginmedia virgin media are cutting my 82 year mother who lives alone phone off. Customer for as long as virgin media has existed. No point ring customer service as they are waste of time and the call backs I am meant to get never happen

• 
  Elspeth The Pict (@ElspethThePict) reported 16 minutes ago

  @virginmedia It was a refund of payment in advance as my service has ended.

• 
  Yvonne T (@YvonneT2022) reported 17 minutes ago

  @virginmedia I have been a loyal customer for many years. I have a virgin mobile contract, media and broadband. @richardbranson thanks for offering customers broadband that is super fast. #virginmedia #broadband #NeurodiversityCelebrationWeek

• 
  john oxley (@oxosbase) reported 21 minutes ago

  @anthonyalan23 @virginmedia I’m with @virginmedia and never had a problem with buffering. Is there a hardware problem ?

• 
  ian rogers (@JayWratten) reported 21 minutes ago

  @Ballstocancer @virginmedia Full of huge promises @virginmedia they treat customers awful all about money 🙈

• 
  Elisabeth (@misselisamartin) reported 24 minutes ago

  @virginmedia there's intermittent signal issues in my area, I've followed your steps online to ensure that it isn't my hub. Now I can't connect to the Internet at all. How am I meant to work from home today? This is the 3rd time in two weeks 🥲🥲

• 
  JulesAnime (@AnimeJules) reported 26 minutes ago

  @DowndetectorUK Virgin Media seems to be down #virginmedia #virginmediadown