Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/05/2026 03:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Barry, Newport, Caerphilly, Cwmbran, Ynysddu and Pontypool.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCardiff Internet
United KingdomClevedon Wi-fi
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • GillibrandPeter Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

  • MaartenSleeckx MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • GiantVeg Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales

    @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

  • ChrisSwinglis Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales

    @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

  • jonny_ex9 Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cathays, Wales

    Imagine my shock that @virginmedia is down AGAIN. Please fix it

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia The image attached shows you have notified me of an issue

  • stuart_chc Stuart Ropke (@stuart_chc) reported from Cardiff, Wales

    @eggynewydd @virginmedia Dismally slow. Yes.

  • markccfc70 Mark Smith (@markccfc70) reported from Cwmbran Central, Wales

    Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

  • MaartenSleeckx MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

  • AcuharmonyUK Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England

    @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

  • amandaroberts10 amanda roberts (@amandaroberts10) reported from Cardiff, Wales

    @virginmedia is there a problem in the CF23 area ... no WiFi??

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

  • macauc01 Christina Macaulay (@macauc01) reported from Cardiff, Wales

    @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • haydn_richards Haydn richards (@haydn_richards) reported

    @virginmedia Not worth the trouble i wanted to talk to someone but it was all automated when i phoned up to add sky sports

  • superwibble Karen Burfoot (@superwibble) reported

    @virginmedia Compensation will not help me work for over a week. Compensation will not explain to my boss or clients why I can't connect to video calls. You advertise yourself as a reliable service and then charge people to leave when you provide no service.

  • superwibble Karen Burfoot (@superwibble) reported

    @virginmedia the Internet has been down in my area since Sunday and now you say the earliest you can fix it is 6th July. How are people meant to work from home? If I want to leave you will charge me but you aren't providing any service. #terribleservice #virginmediadown

  • slidenshake Steve Bryson (@slidenshake) reported

    @virginmedia Thanks for replying. Yes I have been checking the status checker. Just says you are investigating the issue. I'm no engineer but it's probably the same issue as it was yesterday. Went down at the same time of day.

  • _Caston_W Casserz (@_Caston_W) reported

    @virginmedia my wifi has been so slow it’s pretty much not working at all. I ring the service line and the automated voice tells me there’s a complex issue which is being worked on, however on your service check online it says there’s no issues in my area. Which one is correct?

  • MattTilbury Matt Tilbury (@MattTilbury) reported

    @virginmedia quite possibly the worst customer service I have ever experienced.

  • 4dscott Scott Ford ™ (@4dscott) reported

    @virginmedia why is it I’m getting **** all service off you just as the England game starts it’s a joke had nothing but issues lately

  • DavidHsearch David Hunt #Cleantech (@DavidHsearch) reported

    @virginmedia Yes, the man being cut off after a long wait and conversation twice, then being ****** around for 45 minutes while you try and convince me to stay. Took 57 minutes to cancel.

  • NThorpy Nelly (@NThorpy) reported

    @virginmedia According to my postcode there is no known issues in the area... But since I've been with you this is problem No# 8,467.... 🙄

  • TomGOC TomOC (@TomGOC) reported

    @VirginMediaIE Hey virgin media we have no TV or BB service again today and your lack of customer care is breathtaking