Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/27/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Blackwood, New Tredegar, Caerphilly, Clevedon, Barry, Cwmbran and Ynysddu.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomNewport Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • morganlowry3 Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales

    @virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.

  • wingnut1927 Mark Letman (@wingnut1927) reported from Cardiff, Wales

    @virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.

  • Chasmeister Chas D (@Chasmeister) reported from Cardiff, Wales

    @HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

  • MarkBowhouse Mark Bowie (@MarkBowhouse) reported from Cardiff, Wales

    @virginmedia no internet in Cardiff and your website is down 👍

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    @virginmedia Your just as bad as sky lol

  • K_J_Wheeler kevin wheeler (@K_J_Wheeler) reported from Cwmbran Central, Wales

    Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Still not working... 3 days.. wont hold my breath

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusiness @Forbes I'd just like our service to work ...

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you

  • wingnut1927 Mark Letman (@wingnut1927) reported from Cardiff, Wales

    @virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia It says there are no known issues with my broadband

  • sumz88 Craig Summerfield (@sumz88) reported from Cardiff, Wales

    Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales

    @virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jesswilliams93 jess williams (@jesswilliams93) reported

    @virginmedia It just keeps asking me for the long card number but it’s there so I’m not sure what the problem is

  • clairecs1 Claire Coast-Smith (@clairecs1) reported

    @virginmedia Looks like email playing up again like last week? Can you check and fix if so? Have done all the checks and other websites (like here on twitter ok) . Please log as problem.

  • elaquausauk El (@elaquausauk) reported

    @virginmedia No. And the subject never came up in any of my calls to Virgin. I was just sent a new router via courier, which I installed. Internet speed got worse. That was 2 wks ago.

  • stevetw1 steve (@stevetw1) reported

    @virginmedia My email account is so slow , my wife’s works ok. Is my server still having problems?

  • ryan_murton Ryan Murton (@ryan_murton) reported

    @darth_na @TheHodge @virginmedia Customer Service woeful as well

  • bongomerkage Bongo Merkagè (@bongomerkage) reported

    @virginmedia trying to cancel my broadband for past 3 months. No response from anyone. If i dont hear this week i will cancel the direct debits

  • BritComplaints BritishProblems (@BritComplaints) reported

    Virgin media upping my bill by £11! Looks like its time to cancel

  • mr_creasote Ian Docking (@mr_creasote) reported

    @virginmedia @TheBHF @O2 Hi, could you let me know the email address of your CEO please. I am being overcharged for a new contract I took out in November. I filled out the web form. Spoken to Customer Services, I sent a letter on 18th Jan but no reply. Should be easy for VM to resolve internally.

  • elaquausauk El (@elaquausauk) reported

    @virginmedia Surprisingly cancelling was pretty straightforward (around 20 minutes) because I was within the 14 day cooling off period. However, it shouldn’t have come to this. When I threatened to cancel last wk, one woman tried to get me a “better deal” that was £6 more than I’m paying.

  • mrurbo_ian Ian Urbanowski (@mrurbo_ian) reported

    @virginmedia Before Xmas and using an iPhone. Read the poor reviews on the App Store so waited for the latest App upgrade but still no joy.