Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 12/18/2025 21:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Barry, Cwmbran, Cardiff, Pontypool, Newport, Clevedon, Caerphilly, Blackwood, Abertillery and Blaina.

Loading map, please wait...
City Problem Type Report Time
United KingdomBarry TV
United KingdomCwmbran Internet
United KingdomCardiff Total Blackout
United KingdomBarry Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • IAmMartJohn Mart Verallo John (@IAmMartJohn) reported from Cardiff, Wales

    I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • mikeenea Michael Enea (@mikeenea) reported from St. Julians, Wales

    @virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).

  • AChinnick90 Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE

  • IDLLAP Ian Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 🏳️‍🌈 #IDIC 🖖🏻 (@IDLLAP) reported from Cwmbran Central, Wales

    @virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    I s2g, Virgin Media’s boosters are SO awful

  • tonyboyXV Anthony Malfatti (@tonyboyXV) reported from Barry, Wales

    @AllyMcG4 @virginmedia That’s terrible

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

  • reddevil1975 Leanne Everest (@reddevil1975) reported from Barry, Wales

    @virginmedia Why is my ITV wales signal down yet again. Thank god for Channel 853 or I would be missing my fave #loosewomen

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...

  • LouisPMertens Louis Mertens (@LouisPMertens) reported from Cardiff, Wales

    1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • EllenParker6 Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • apollobarc apollo barcelon (@apollobarc) reported from Cardiff, Wales

    @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JustChrisCoding Just Chris Coding (@JustChrisCoding) reported

    @virginmedia So originally what I was told by virgin was I’d have my money back in 48 hours via bacs. Now you’ve sent a cheque out without telling me and that’s 7-10 days post you say and then further week to clear? Joke of a service. Surprised you have customers.

  • andyksheffield Andy Kershaw Media 🎙 (@andyksheffield) reported from Sheffield, England

    @virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported

    @virginmedia I would like to go for a full disconnection without paying any early disconnection fees (which I have already made it clear speaking to your representative) because this wait is simply not my problem!

  • JustChrisCoding Just Chris Coding (@JustChrisCoding) reported

    @virginmedia Also the bank is refusing to help because they said they’d have to reclaim the entire DD value for the year not just what you’ve taken extra and that you would end up declining the request. What a crap service with crap customer service who talk absolute crap.

  • mattsho64412760 matt short (@mattsho64412760) reported

    @virginmedia It doesn’t allow me to login, is that because the services are now cancelled?

  • maxwaa Max (@maxwaa) reported

    @virginmedia I will do later but I’ve just had another email telling me I’ll have to reboot my hub to get the boost. First email said I didn’t have to do anything, so clearly a issue with your communications

  • lemonviolets Rozalyn Anderson (@lemonviolets) reported

    @virginmedia A customer service rep helped us thank you and call waiting time was short. But you wont get many elderly customers with the install it yerself system.

  • Codchops1405 Jason Smith (@Codchops1405) reported

    @virginmedia argghhh your whatsapp queue is frustrating! have to press 1 every dsy! im on day three! staff dont read messages! then i press 2 by mistake today and the chat ends! no confimation! whos idea was this?? its awful!

  • JohnnyBastard6 Johnny Bastard (@JohnnyBastard6) reported

    @virginmedia My broadband isn’t working. it said there was no issue in my area, then when adding my surname it said there was a known issue and a technician is dealing with it with an estimated fix time of 16:00 today, now it says they know of no issue and it we need to book a technician?

  • lucken_fiddler Mhairi Phillipson 💙 (@lucken_fiddler) reported

    @virginmedia No just says our engineers know what problem is and are working hard to fix it. Same message since 10.30pm on 3/11 only change is fix time is rolling further away. An honest answer to what has happened would be a good start!