Virgin Media outages and service status in Newport, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 3 outage signals in the last 24 hours around Newport, including 3 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 4, 12:52 AM GMT+1.
- Internet (43%)
- Total Blackout (33%)
- Wi-fi (13%)
- TV (10%)
The latest reports from users having issues in Newport come from postal codes NP10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 4: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 17 hours ago |
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TV | 23 hours ago |
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Total Blackout | 23 hours ago |
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Internet | 1 day ago |
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Total Blackout | 2 days ago |
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TV | 3 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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andy lanyon (@andylance1977) reported from Newport, WalesProperly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Tim Burns (@TimmyGrunt) reported from Cardiff, WalesAnyone suffering internet outage from @virginmedia ??
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Jonny Ex 🏴 🇬🇷 (@jonny_ex9) reported from Cathays, WalesImagine my shock that @virginmedia is down AGAIN. Please fix it
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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Brody (@brodyanderson_) reported from Cardiff, Wales@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Jordan (@welshcuriosity) reported from Cardiff, WalesUpgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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cai 🏴 (@caialed) reported from Cardiff, Wales@virginmedia why am I paying £45 a month for my internet to constantly be down
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Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Come On You Wands (@craywanderers) reported@MoMohler We've got a mirror above our fireplace. Terrible reception on it for FreeSat and Virgin Media.
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James Robertson (@JameskRobbo) reported@virginmedia make it impossible to cancel tv subscription. Unhelpful when I tell them the registered email is an old work email. They will get there equipment back smashed to pieces
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Dobbin1957 (@dobbin1957) reported@waughzone @virginmedia Agreed. Our broadband, TV, and landline has been off for 36 hours and won’t be back for another 24!! Chirpy but infrequent and meaningless communication from Virgin to tell me how hard they are trying to fix the problem whilst continually delaying the time it will be fixed.
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Cathal O'Donoghue (@donoghue_cathal) reported@adrianweckler Bbc sounds app is blocked but one can access all bbc stations via website and virgin media tv. Some premier league games are geo blocked on bbc 5 live but available live on world service
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Hatz (@DevilHatman) reportedonce again, absolute piece of **** @virginmedia and their bullshit upload speed issues has resurfaced
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Sarah H 🇺🇦 (@SarahH21401811) reported@virginmedia my new equipment was ordered weeks ago & never arrived! I rebooked, but changed fed delivery date and heard nothing since!!
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Melvin Jose (@Melvinjose22321) reported@virginmedia you have one of the most terrible customer service I have ever seen my life. I have been facing intermittent broadband issues for a months and the issue is still not fixed.
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Frazzz (@FrazzzYT) reportedI guess @virginmedia hardware can't handle a little rain? No wonder they go down so much in Scotland -_-
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Save the UK from anybody who doesnt appreciate it (@reform_yes) reported@virginmedia @virginmedia Do you have any customer service at all @MartinSLewis
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J (@xxjxmxechxpmxn) reported@boneidolfitness @bosdovja92 . @ Virgin media robbing bstards. Overcharged me 4 my plan but service still slow ! Sort it out . The world has gone. xx bonkers 🤬 There you go - something very similar to what r Tina would be sharing today (likely)