Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 12/04/2025 11:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Cwmbran, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomPontypool Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCwmbran TV
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • djleekee Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.

  • littletinaob Tina Ransom (@littletinaob) reported from Clevedon, England

    @virginmedia am paying for pay boxing but have no sound!!!! Please help asap

  • Welshcake74 welshcake74 (@Welshcake74) reported from Cardiff, Wales

    @virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please

  • soozles_ Soozles (@soozles_) reported from Barry, Wales

    @virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue

  • _eeelhsa Ashxox (@_eeelhsa) reported from Victoria, Wales

    @virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.

  • kersy28 Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales

    @virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!

  • _eeelhsa Ashxox (@_eeelhsa) reported from Victoria, Wales

    @virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.

  • hannahtottle Hannah N-T (@hannahtottle) reported from Panteg, Wales

    @virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.

  • QuietlyKinky Chris QK 🔞 (@QuietlyKinky) reported from Newport, Wales

    @madsmithyt @virginmedia I also have the same issue. South Wales

  • TheDanielPage Dan (@TheDanielPage) reported from Cardiff, Wales

    I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia

  • DRJAMESOFF James Trollope (@DRJAMESOFF) reported from Cardiff, Wales

    @FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is

  • kersy28 Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales

    @virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!

  • 7084phil Phillip Lockley (@7084phil) reported from Cardiff, Wales

    @virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave

  • tomgriffiths88 Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales

    @virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia still no resolution!

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @monotron_ Tbf, virgin media's network is on the shit side

  • jsetch jane setchfield (@jsetch) reported from Cardiff, Wales

    @virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access

  • soozles_ Soozles (@soozles_) reported from Barry, Wales

    @virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please

  • SophieCloake Sophie Cloake (@SophieCloake) reported from Cardiff, Wales

    @VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jasmine13R Jasmine Reid (@Jasmine13R) reported

    @virginmedia The pavement was being dug up outside my property for new street lights and my internet cable was cut in half. For a week I was told “out for engineer all day today” every single day, twice a day. Then you contact me when I ask to be transferred to cancel my contract.

  • marc_1988 Marc McGlinchey (@marc_1988) reported

    @virginmedia hello I’ve just landed in Poland and my phone isn’t connecting. Please can you help? All I have been advised to do is call 07458333789 however this just dials out. I checked before leaving and was told my roaming was all switched on

  • HPanzarino helene panzarino (@HPanzarino) reported

    @virginmedia Update for you. Exactly what I asked to have done on call with customer service & was told required an engineer, was possible via customer service according to the engineer.Train your staff & recognise that it is customer SERVICE. @WhichMoney

  • fizzybeer Graeme Gascoigne 💙 (@fizzybeer) reported

    @virginmedia How do I go about getting a booster for my house? My signal upstairs is terrible at times.

  • SimonBlundell4 Simon Blundell (@SimonBlundell4) reported

    @virginmedia I don’t think I’ve been a week in the past year where there hasn’t been a problem for at least one day - time to switch I think.

  • nutterguy Nutterguy (@nutterguy) reported

    @virginmedia Having real problems with my new Virgin Media 1G install as the Hub 4 does not seem to be up to the job. If's failing to load admin pages and giving massive local latency. How do we get the Hub 5?

  • DavoteK Davo (@DavoteK) reported

    @stueyg87 @NickT85 @virginmedia Can confirm. Call centres are a shambles. Signed up with them and it was the most painful process we've gone through for a utility. Its like they're trying to scare you off or tarnish their brand. Simple issues that could have been easily corrected with a bit of competence.

  • mands1980 Amanda Guest (@mands1980) reported

    @virginmedia @JasvinderKando1 hours and hours ... so long i never get to speak to anyone!

  • gripusa Usman Bashir (@gripusa) reported

    @virginmedia I have been without the internet since last afternoon and unfortunately this is not a one off incident, the interruption of services have been quite a few in the last 6-8 months

  • hvymubfrtqpkj Helen White (@hvymubfrtqpkj) reported

    @hyoungcs1 @virginmedia Send a message to best_recovery19 on Instagram for help