Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/09/2026 00:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Ynysddu, Pontypool and Barry.

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City Problem Type Report Time
United KingdomCardiff TV
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCwmbran Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on

  • lowri_mifsud Lowri mifsud (@lowri_mifsud) reported from Cardiff, Wales

    @virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia

  • ObsrvntPheasant Chris Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿🌹 (@ObsrvntPheasant) reported from Cardiff, Wales

    Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

  • OfficialCurtiss Curtis_Tyler (@OfficialCurtiss) reported from Cwmbran Central, Wales

    @virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤

  • atouchofthomas DiMarco (@atouchofthomas) reported from Cardiff, Wales

    What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia

  • RhysThomas1991 Rhys 'Trev' Thomas (@RhysThomas1991) reported from Alway, Wales

    @virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson

  • AChinnick90 Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Still another 12 min and nothing time to cancel I think😡@virginmedia

  • sandraburnett3 sandra burnett (@sandraburnett3) reported from Cardiff, Wales

    @davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia broadband was down in night. Says it’s fixed but I have no wifi though when I run a test after switching off router I’m told there’s nothing wrong. Postcode is CF631ET

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.

  • morganlowry3 Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales

    @virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from St. Julians, Wales

    @virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!

  • Ratuse_ Sam / Ratuse 😈 (@Ratuse_) reported from Cardiff, Wales

    My internet has been down literally all night what’s going on @virginmedia

  • kristianbrimble Kristian Brimble (@kristianbrimble) reported from Cardiff, Wales

    After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WiganGman Wigangooner (@WiganGman) reported

    @virginmedia Nope, this was a cold call. I am an existing customer of 10 years whose current contract is coming to an end.

  • TottenhamBlade Glen Cansdale (@TottenhamBlade) reported

    Apparently I've tweeted 6,239 times. I feel most of them have been about how awful Virgin Media is.

  • MidgetSSD MidgetSSD (@MidgetSSD) reported

    @Kiwion For someone on Virgin Media, I feel bad cause so am I but I don't get the same issue. Only rarely

  • fatwhit5 chris whittart (@fatwhit5) reported

    @virginmedia Can you tell me why when my contract runs out in two weeks the price is rising to £49 from £34 , yet new customers are being offered it at £34 ? , does customer loyalty mean nothing ? BT are offering the same package for £28 so it looks like👋👋

  • AndyJamesMichel Lord AJMB! pantoland (@AndyJamesMichel) reported

    @virginmedia Yeah. Still no change. But I can see across the area it’s the same. It’s a virgin media issue. Not my equipment

  • SeaninPinner Sean Moore (@SeaninPinner) reported

    @virginmedia for the fourth day running the broadband in the HA5 area has fallen over again & looks like we will be without it most of the day. This can’t go on. If you’re going to fix it, fix it. I have work to do

  • TottenhamBlade Glen Cansdale (@TottenhamBlade) reported

    @virginmedia has gone down again 24 hours after it started working again. The first time I was a bit annoyed with it happening, now I'm seriously angry with it. Definitely moving back to @skytv now. Don't think I'm paying my bill until this gets sorted properly.

  • PranavPatel76 Pranav Patel (@PranavPatel76) reported

    @virginmedia Down again, your service is awful

  • jennysweetie Jennifer West (@jennysweetie) reported

    @virginmedia Yes, I have had the problem for weeks. No Internet coverage in my office at all. I am unable to take part in essential Teams Meetings. Please help.

  • thirdkhantwin Scar (@thirdkhantwin) reported

    @virginmedia FIX YOUR ******* INTERNET SERVICE. IVE SPENT THE PAST HALF AN HOUR TRYING TO CONNECT TO MY HOME WIFI. ABSOLUTE DOGSHIT