Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon, Blackwood, Caerphilly, Portishead, and New Tredegar.

City	Problem Type	Report Time
Cardiff	TV	6 hours ago
Cardiff	Internet	20 hours ago
Cardiff	Internet	1 day ago
Cardiff	Internet	1 day ago
Newport	Internet	1 day ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 4 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Sam Tempest (@SATempest) reported 5 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Darren Coomber (@Dazc090861) reported 7 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  Carol Gladwin (@carolgladwin) reported 16 minutes ago from Nailsea, England

  @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

• 
  Gareth Thompson (@gareth_thmpsn) reported 20 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  andy lanyon (@andylance1977) reported 20 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Gill Harrison (@gillih) reported 22 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Justine (@Justine_F1) reported 25 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Darren Coomber (@Dazc090861) reported 27 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  squeaks (@dodo1960) reported 28 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Sam Sims (@mantha_1976) reported 28 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  mz f Drennan (@mz_drennan) reported 29 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 34 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Jordan (@welshcuriosity) reported 36 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Sam Sims (@mantha_1976) reported 42 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Moseph Mellars (@stfcjoner1986) reported 43 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 50 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

• 
  andy lanyon (@andylance1977) reported 57 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Benjamin Hartrey (@benj8min) reported 57 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported 58 minutes ago from Cardiff, Wales

  @virginmedia why am I paying £45 a month for my internet to constantly be down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard (@RHawkins05) reported 6 minutes ago

  @virginmedia it's now getting beyond a joke, 3 days now without TV, and when you call all you get is "our engineers are working on the issue". Not good enough service

• 
  Jo Hollis (@dizzytiggy) reported 6 minutes ago

  @virginmedia Is there really no way of watching my recordings from my 360 box while im away from home? With how much the service costs why cant I?

• 
  Kylie McVicar (@kylie_mcvicar) reported 11 minutes ago

  @virginmedia is yer internet down. I had an engineer out today and now nothing is working tonight? I need help and can’t get help through the other channels.

• 
  Lee Summers (@LeeSum71) reported 12 minutes ago

  @virginmedia 2 days now. App content is still hit and miss. I’m your biggest supporter, customer since the beginning but really ?

• 
  rebecca ann jarvis (@rebeccaann1989) reported 18 minutes ago

  @O2 hi is there a reason why I keep getting asked to link a virgin media account to use my o2 account when all I want to do is use my rewards towards my data bundle next month, neither of the apps will just let me use my phone number to login and use my rewards

• 
  AnnieGE2 (@AnnieGE2) reported 20 minutes ago

  @virginmedia What the hell Virgin Media, BBC1 ch 101 completely not working on my V6 box (though other channels ok earlier) denying me live Eurovision semi!! Service status checker site not working either so I can't even report it or get info??! This after another big fault recently, shocking

• 
  Lebowski (@TheDude_____) reported 20 minutes ago

  @virginmedia Hi, we haven’t had broadband now since 2pm in the EN6 area. You sent a message saying it’s back on hours ago, but it’s not. I called customer services and was on hold for an almost an hour. Please can you update?

• 
  S.G ✨ (@StevenGolder13) reported 21 minutes ago

  @KingSMJ23 @NewGolfer1414 @virginmedia Best thing i ever did was switching from virgin to EE Broadband is ten times better and cheaper! Never freezes or drops either..

• 
  Dee H (@Dee_Har1762) reported 25 minutes ago

  @virginmedia ITV still not working

• 
  Briefcase Michael (@BriefcaseMike) reported 27 minutes ago

  @virginmedia Many hours now with no TV on any channel. Unacceptable when your service is so expensive.