Virgin Media Outage Report in Newport, Wales
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If you are having issues, please submit a report below.
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP11 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 16 hours ago |
|
Cardiff
|
TV | 16 hours ago |
|
Cardiff
|
Internet | 16 hours ago |
|
Newport
|
Internet | 1 day ago |
|
Newport
|
Internet | 2 days ago |
|
Portishead
|
Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Rob Knowles (@robkbangor) reported from Cardiff, Wales@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
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Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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Phillip Lockley (@7084phil) reported from Cardiff, Wales@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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Hannah N-T (@hannahtottle) reported from Panteg, Wales@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales@monotron_ Tbf, virgin media's network is on the shit side
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Tina Ransom (@littletinaob) reported from Clevedon, England@virginmedia am paying for pay boxing but have no sound!!!! Please help asap
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welshcake74 (@Welshcake74) reported from Cardiff, Wales@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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James Trollope (@DRJAMESOFF) reported from Cardiff, Wales@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
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Ashxox (@_eeelhsa) reported from Victoria, Wales@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
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Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
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Charliesays (@sb208) reported from Cardiff, Wales@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Sophie Cloake (@SophieCloake) reported from Cardiff, Wales@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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jane setchfield (@jsetch) reported from Cardiff, Wales@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Dan (@TheDanielPage) reported from Cardiff, WalesI know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Chris QK 🔞 (@QuietlyKinky) reported from Newport, Wales@madsmithyt @virginmedia I also have the same issue. South Wales
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Geoffrey Armstrong (@Gaarmstrong318) reported@virginmedia £9 price increase or a whopping 33% price increase….. every god damn year. Getting so sick of these shenanigans virgin
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Retro Game Geeks (@RetroGameGeeks) reported@virginmedia I'm gonna be honest. This is another thing now annoying me about Virgin. Other companies have open DM's to be able to work around such things. You don't. Your overall customer service approach is abysmal, truly abysmal
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Richard j Barradell (@BarradellRich90) reported@virginmedia You have the worst customer service ever.
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Ian Gillespie (@IanRobGill) reported@virginmedia So you’ve set up the Direct Debit and told us when 1st payment (double) us due but can’t tell us when we might actually be able to use your service just that we might be able to claim compensation! We’ve literally waited since 2017 for VM to be available in our town
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Suzie (@Gingersuzie) reportedYeesh I thought @GazRich88’s increase by EE was bad. @virginmedia have just emailed me to say they’re increasing my broadband package by 25% 😱😱 And it’s not because I’m out of contract, that’s just their annual price increase. What a joke
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Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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FantasySerenity (@FantasySerenity) reported@virginmedia Same issue, I'm just getting the feedback pop up, no chat is popping up
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Bhavin (@Bhavinmaru2020) reported@virginmedia Impacts both. It keep saying that there intermittent service
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Mike Dixon (@PnoTuna) reportedMad how @virginmedia put the price up £11 per month during an agreed contract period, at the same time as they lose there fibre monopoly so you can already switch and save £19 (now £30) for the service you require. Customer retention just isn't an aim I guess
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paul (@paul31531645) reported@virginmedia @jonah_uk You can not chat via the website.. only by WhatsApp. Also, my mother, who has just lost her husband is getting nowhere on WhatsApp with her order. Please help!