Virgin Media Outage Report in Newport, Wales
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP19 and NP11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Portishead, Cwmbran, Cardiff, Clevedon, Blackwood, New Tredegar, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Internet | 2 hours ago |
|
Portishead
|
Wi-fi | 3 hours ago |
|
Cwmbran
|
Internet | 4 hours ago |
|
Cardiff
|
TV | 11 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Newport
|
Internet | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Hazel (@Tweet_Hazel) reported from Cardiff, Wales@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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The Devil (@Munchiemon) reported from Newport, Wales@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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Craig Allan (@CraigAllan5) reported from Clevedon, England@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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Dale Perry (@Daleos1) reported from Cardiff, Wales@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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The Devil (@Munchiemon) reported from Newport, Wales@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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The Devil (@Munchiemon) reported from Newport, Wales@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported from Cardiff, Wales@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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The Devil (@Munchiemon) reported from Newport, Wales@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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Richard Platts (@RichardPlatts1) reported from Cardiff, Wales@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Berry (@berryleigh) reported from Beechwood, Wales@virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!
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The Devil (@Munchiemon) reported from Newport, Wales@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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The Devil (@Munchiemon) reported from Newport, WalesThankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
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WelshWayno (@WayneAssiratti) reported from Penarth, Wales@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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edd (@Edduknow) reported@virginmedia can someone fix the broadband in the N22 area, it is #terrible always down, then I get a stupid email saying we improved your broad like the hell you have.
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tim barker (@tjbarker72) reported@virginmedia Same again tonight. Useless. Frustrating. No help. No communication. Expensive. Not working
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Tim Shishodia (@TimShishodia) reported@virginmedia Hi. Yes. Allowing the customer to submit a written complaint ensures a record is kept of all the points they consider relevant. By insisting that customers telephone you, there is no means of viewing or verifying whether the complaint has been recorded or the format of it.
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Anthony Porter (@TheAntPorter) reported@virginmedia how come as a customer of 20 years I am being asked to pay more than a new customer for less price? Why is my loyalty not rewarded?
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Anthony Porter (@TheAntPorter) reported@virginmedia I am a customer of 20 years loyalty am I being asked to pay more than a new customer for the same upgraded package? And an activation fee? Do you genuinely want me to go to @SkyUK
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Janet Lilley (@kendrasmum03) reported@virginmedia It's the confusion between what my bill says and what your agent says are completely different, tried to cancel sky sports and after an hour the agent couldn't do it, refused to put us through to a manager and the line went dead! Don't know what I am now going to be paying for.
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Fame Razak (@famerazak) reported@NMBLAKE @virginmedia Our @virginmedia router drops out randomly. All the support I get here, points me to their website that don’t resolve it and getting through to a human on the phone has been impossible and they’ve just put the price up to £31 a month. Good job I have unlimited 4G with 3 really.
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James Garwell (@jamesgarwell) reported@virginmedia If the deal had been there, I’d have signed up today. But if can’t get the deal, and your agents can’t offer the deal, I’m left with ordering @skytv as an option, but with an expectation that when I call you to cancel you’ll find a way to offer the ‘new Cust’ deal to an existing.
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Lorraine Collier (@LorraineCollier) reportedWTF last week I could get Any & devs Saturday night takeaway on virginmedia player but this week the show is gone off itv
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Brian Booth (@BrianBo54982288) reported@virginmedia Called the team they sent me out a new sim card but it didn't work. I have spoken to people in the local area and apparently there are quite a few masts down in the area