Virgin Media Outage Report in Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Caerphilly, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Wi-fi | |
| Cardiff |
TV | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clare
(@clarabz4) reported
@virginmedia In 2021 these are the only contact methods you have. Call yourself a communications comany. No wonder the service is so terrible, it's like being back in the 1980s. I will take my business to a more up to date, modern and efficient company.
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✨Kate Hepton✨
(@K80Flo) reported
@virginmedia what terrible service. Rang to sort out broadband service issues and you've made it worse & now not picking up the phone...
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Matt Caddick
(@M_caddick93) reported
@virginmedia love being lied too on several occasions by your advisors. No complaints processed apparently and have been told that I need a booster for my internet that i need to pay for? For you equipment issue. What a joke!!!!
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Jay Patel
(@jaypatel9) reported
@virginmedia We have my mum in hospital since last week and needed a phone service in an emergency. You have failed to provide a service according to your "high standards"
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Pauline
(@paulinewilkie1) reported
@virginmedia another day off work and no engineer. Another 30 mins on hold, no answer. Can someone help?
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Mike
(@mikeince998) reported
Two days without internet, and I can't even contact customer service! Half the time the internet connection is slow and I've been given a notice the price is going up. Bad show @virginmedia. I've had nothing but bad experiences with them in my professional and personal life.
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Pinkhaus
(@Pinkhaus1) reported
@virginmedia Yes I need help. I have been trying to get help for days. My contract has now been changed erroneously to include 90% lower data allowance having been told it was being renewed on exactly the same Oomph package. I use data for my job so it’s already causing me huge issues. help!
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paul welsh
(@paulwel80874129) reported
@virginmedia I’ve been on the phone waiting 29minutes for an answer. Your service is so bad.
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Julie jones
(@mermaidvilla) reported
@virginmedia yet again no response. What do I have to do to get an engineer to the house..disgraceful service
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Andy Napleton
(@a2b91) reported
@virginmedia have the absolute worst customer service. Bounced from department to department, then after 2 hours the line just disconnects so you have to start the process again. Honestly never had a worse experience.