Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/03/2026 08:55

March 03: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Clevedon, Cardiff, Barry, Newport, Caerphilly, Cwmbran, Ynysddu and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomClevedon Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBarry Internet
United KingdomBarry Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.

  • KenDaniels9 Ken Daniels (@KenDaniels9) reported from Cardiff, Wales

    @virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up

  • H7WEJ Jason Howe (@H7WEJ) reported from Caerphilly, Wales

    Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia Had issues this morning, but seem ok now.

  • cherylockerby cheryl (@cherylockerby) reported from Penarth, Wales

    @virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too

  • julianevans11 Julian Evans (@julianevans11) reported from Cardiff, Wales

    @virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.

  • Cartergaz Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales

    @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

  • jamesbrinning James (@jamesbrinning) reported from Cardiff, Wales

    @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

  • greg_williams11 Greg Williams (@greg_williams11) reported from Barry, Wales

    @virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help

  • mapson_nick Nick Mapson (@mapson_nick) reported from Clevedon, England

    @virginmedia I have spent hours on the phone the last 5 days trying to get some idea if my home move had been sorted! Please can someone DM me to sort this out. Fed up of being let down constantly 😡

  • billxm1 billy💫 (@billxm1) reported from Cardiff, Wales

    @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia is there anybody in your customer services department today?

  • catrin_davies1 catrin davies (@catrin_davies1) reported from Cardiff, Wales

    Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈

  • davidtoliver David Oliver (@davidtoliver) reported from Cardiff, Wales

    @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MattHodgesLong Matt Hodges-Long (@MattHodgesLong) reported

    @virginmedia The first 3 days of no internet the TV service worked fine, now (this afternoon) the TV service has died and cannot access live tv or recordings despite reboot. 0800 number reports network fix pushed out from 11pm to 2am.

  • vegr_ vegr_ (@vegr_) reported

    @virginmedia @thegavandrews Internet has been cutting out intermittently the past two days and is now completely down. Several people I know are having the same problem. Except for the people I know who AREN'T with virgin media who are just telling me "That's what you get!" @virginmedia explain yourself

  • RyanJakeFarmer Ryan (@RyanJakeFarmer) reported

    @virginmedia is there any issues in the DY area? Internets been down for 24 hours , tele is fine though.

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported

    @Kevin_V_Ram @virginmedia Good luck getting out of your contract pal. They won’t let me go penalty free despite the service being utter dogshit

  • LizzieM994 Lizzie Wilcox (@LizzieM994) reported

    @virginmedia internet is down again after being advised the issue was fixed and my engineer appointment cancelled this afternoon. This has been going on for days now. Having to use mobile data to work and it’s not acceptable when paying for a service.

  • malone_silke Silke malone (@malone_silke) reported

    @virginmedia I’m just so frustrated as it just seems to affect our household and it is going on for far too long . I do understand issues can happen , but we had problems now far too often .

  • jimmy2thymes Jimmy (@jimmy2thymes) reported

    @virginmedia your network status page isn't working. Why is my broadband down in FK2?

  • MattHodgesLong Matt Hodges-Long (@MattHodgesLong) reported

    @virginmedia Despite Virgin Media having my mobile number there has been ZERO proactive communication about this outage. I have had to push every time for information. As an organisation you have to learn @Ofcom

  • thegavandrews Gavin Andrews 💙 (@thegavandrews) reported

    @vegr_ @virginmedia Beyond awful. Was told it would be a 6 hour issue. That was 48 hours ago.

  • danbon1973 Daniel Bonilla (@danbon1973) reported from Wokingham, England

    @virginmedia how do I check my virgin status if the status page doesn't work? Is there an outage in GU21 area?