1. Home
  2. โฏ
  3. Companies
  4. โฏ
  5. Virgin Media
  6. โฏ
  7. Newport
Virgin Media

Virgin Media outages and service status in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Newport, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Sep 13, 8:15 AM GMT+1.
  • 75% Internet (75%)
  • 19% Total Blackout (19%)
  • 3% Wi-fi (3%)
  • 3% TV (3%)

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP19 and NP11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Ystrad Mynach, Caerphilly, Clevedon, Pontypool, Cwmbran, and Blackwood.

CityProblem TypeReport Time
Cardiff Total Blackout 15 hours ago
Newport Internet 1 day ago
Cardiff Total Blackout 1 day ago
Newport Internet 2 days ago
Newport Internet 3 days ago
Cardiff Internet 4 days ago

Nearby cities with recent reports

Cardiff

6 recent signals

15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia The image attached shows you have notified me of an issue

  • George66Steve
    Steve George๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@George66Steve) reported from Cathays, Wales

    @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

  • MissAzzaB
    Ariane (@MissAzzaB) reported from Cardiff, Wales

    Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

  • AlMaManshp
    AM๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿพ๐Ÿˆโ€โฌ›๐Ÿˆ๐Ÿ•โ€๐Ÿฆบ๐Ÿ•๐Ÿ“ (@AlMaManshp) reported from Beechwood, Wales

    @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because Iโ€™ve been waiting 3 weeks just to get back into contact with someone!!!

  • dodo1960
    squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • macauc01
    Christina Macaulay (@macauc01) reported from Cardiff, Wales

    @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

  • orangethunder_
    Nathan Rhys George (@orangethunder_) reported from Cardiff, Wales

    I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

  • amandaroberts10
    amanda roberts (@amandaroberts10) reported from Cardiff, Wales

    @virginmedia is there a problem in the CF23 area ... no WiFi??

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, Iโ€™ve rang 5 times since to check as heard nothing- each time was told โ€˜within 48hrsโ€™. Move out next Friday, what am I supposed to do????

  • SewScandalous
    Katieeeeeeeeeeeee ๐Ÿ‘ป (@SewScandalous) reported from Newport, Wales

    Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here ๐Ÿ™„ @virginmedia

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, heโ€™s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • FindlayEquality
    Graham Findlay FRSA ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿ‡ช๐Ÿ‡บ (@FindlayEquality) reported from Cathays, Wales

    @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

  • SewScandalous
    Katieeeeeeeeeeeee ๐Ÿ‘ป (@SewScandalous) reported from Newport, Wales

    @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! ๐Ÿ™„

  • NobbyD27
    Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia Iโ€™m on virgin and itโ€™s not that great Sye, I was going to sky before I renewed but had the same problem as you because Iโ€™d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

  • mantha_1976
    Sam Sims (@mantha_1976) reported from Newport, Wales

    Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

  • MaartenSleeckx
    MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

  • paulo1927
    Paul ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@paulo1927) reported from Cardiff, Wales

    @virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Laitty
    Graeson Laitt (@Laitty) reported

    @virginmedia @virginmedia Can you please confirm whether the Sky Sports+ TV fault I reported on 15th August has now been fully resolved? I want to watch @ColU_Official tonight on Sky Sports+ through my Virgin TV service, so I need to know that the previous problem has been fixed.

  • VirginMediaNews
    Virgin Media News (@VirginMediaNews) reported

    A persistent hum is keeping families awake at night in Clondalkin. Residents living near the Echelon data centre have complained of broken sleep and frustration, with the EPA instructing the company to investigate the source of the noise and measures to reduce it. More on Virgin Media PLAY.

  • helenbaileyuk
    Helen Bailey (@helenbaileyuk) reported

    @virginmedia neither myself nor my husband have received any emails today (we have ntlworld email addresses) and even ones we've sent to ourselves from other accounts haven't come through. Is there an issue with emails?

  • Magnoli23215778
    Magnoliaโ€™s Art (@Magnoli23215778) reported

    @elldivino @virginmedia ****!

  • PaddySw99745534
    Paddy Sweeney (@PaddySw99745534) reported

    @virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You donโ€™t appear to know what you are doing. Awful customer service. Paddy Sweeney

  • jhargie4
    john (@jhargie4) reported

    @o2 @virgin @virginmedia CEO LUTZ SCHUELER received a call from your office regarding my complaint and when I asked a direct question rather than answer your representative went silent before abruptly disconnected the call with no warning. Great customer service.

  • Wizardman37
    Matty ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บโ™ฟ (@Wizardman37) reported

    @LPXIOP Virgin media customer here, had the same, got a letter they disconnecting the telephone line their end and told us to connect the landline phone to the internet modem with different cable. It worked first time. Copper lines being phased out in favour of VoIP.

  • CarryGaryUK
    โ„‚๐•’๐•ฃ๐•ฃ๐•ช๐”พ๐•’๐•ฃ๐•ช ๐Ÿ‡ฌ๐Ÿ‡ง (@CarryGaryUK) reported

    Virgin Media has such crap service honestly. No Internet for one week is just not good enough @virginmedia.

  • andybearz
    dEBT shredder (@andybearz) reported

    @robert_grieve @virginmedia Yup Terrible customer service Seems to be once they have you signed up they no longer give a ****

  • rob_elcock
    Rob Elcock (@rob_elcock) reported

    @elScreech81 @virginmedia Absolutely terrible mate !!!!