Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Blackwood, Nailsea, Cwmbran, Portishead, Newport, Pontypool, and Hengoed.

City	Problem Type	Report Time
Cardiff	Wi-fi	14 hours ago
Cardiff	Internet	15 hours ago
Cardiff	Total Blackout	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Total Blackout	4 days ago
Cardiff	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Pauline Lomax (@RedhillsAnnie) reported 5 minutes ago from Cardiff, Wales

  @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

• 
  Benjamin Hartrey (@benj8min) reported 5 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 7 minutes ago from Cardiff, Wales

  @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

• 
  Monkenstien. (@3_monk) reported 10 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  Al (@algro10) reported 10 minutes ago from Clevedon, England

  @10sam_h Yeah likewise, virgin media awful still not sorted it

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 16 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Gareth Thompson (@gareth_thmpsn) reported 17 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 19 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Kevin Fortey (@GiantVeg) reported 25 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  Benjamin Hartrey (@benj8min) reported 28 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Pauline Lomax (@RedhillsAnnie) reported 30 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Sam Tempest (@SATempest) reported 31 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 33 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  amanda roberts (@amandaroberts10) reported 37 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  rose allen (@roseall87907765) reported 47 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  Tim Burns (@TimmyGrunt) reported 47 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Right Direction (@BackOnTrack__) reported 51 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Gareth Jones (@gazthebluebird1) reported 57 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Darren Coomber (@Dazc090861) reported 59 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 60 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 🇺🇸 (@BettySwollock) reported 4 minutes ago

  @trapdoor456 @virginmedia Ive been with the now virgin media used to be known as ntl for 30 years , never really had major issues To be honest, I have 1GB and practically get most of that speed , latency is fine , download speeds are atrocious , customer service could do with a overhaul, other than that Nps for me.

• 
  Knapp (@KnappTweets) reported 4 minutes ago

  @virginmedia fix your damn WiFi, I pay like 100 a month for some bullshit that don’t work

• 
  Shahar Mor (@ShhrMor) reported 6 minutes ago

  @Rugby_Scoop @virginmedia TBH, I'm not sure what POM wants. Would he rather the ref penalized the Irish for these "minor" breakdown infringements? His "coaching" actually helped Ireland slow the ball down without being penalized. Not to mention at least 3 yellows that were not given to them...

• 
  Jackson Lamb’s Coat (@ape_steinUK) reported 7 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Same here, I was paying £36 for 1GB, end of contract price is £82 and “best” renewal price is £42 IF I take an O2 sim for another fiver a month. Customer price: £26.99 a month. Crooks.

• 
  Andy Darby (@andyredjedi) reported 15 minutes ago

  What is the internet problem in LE3 it has been intermitant for 3 days now. Router keeps going off. @virginmedia

• 
  Sinead Nash (@nashs) reported 15 minutes ago

  Thank you @virginmedia for this well timed outage that means I’ll need to need to take my laptop on holiday 🙄🙄🙄

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 15 minutes ago

  @virginmedia - So call customer service. 20 minutes on hold. Finally talk to a human. - Apparently all my renewal offers have expired (they are still showing in the app) - Would I like to renew at 3x the price I am paying.? NO

• 
  Gotta Be Cookie (@GottaBeCookie) reported 18 minutes ago

  Same issue time and time again, thanks @virginmedia

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 19 minutes ago

  @virginmedia - But you can do this in the app. Download app. Login. Accept renewal offer. - Am told new contract has been sent to an email address I removed from my account ~1 year ago. - Return to "my Account" in app. Still says my account is due for renewal

• 
  Fretz8 (@FretzFNBR) reported 20 minutes ago

  @nickncs_cP @zexyvfx @Acttx I’m virgin media aswell it’s not a virgin media problem