Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!
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James Clark
(@James76clark) reported
from
Cardiff, Wales
Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡
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James Clark
(@James76clark) reported
from
Cardiff, Wales
@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@virginmedia worst company in the world! Still won’t cancel my contract and charging me! In the hands of Citizens advice now and then the Police!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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ʇǝʇ🖤
(@TetDavis) reported
from
Cardiff, Wales
Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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bert33uk
(@bert33uk) reported
from
Cardiff, Wales
@bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.
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Alison Crichton
(@AlisonCrichton) reported
from
Nailsea, England
@virginmedia Done all that messaging service was useless.
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@virginmedia Avoid at all cost’s! A terrible company!
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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Ian Rawlings
(@IanRawlings2) reported
from
Newport, Wales
Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@virginmedia and the signal on box office has gone again! Bloody ridiculous 😡
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@virginmedia @markgoldbridge @lawrence_bury Avoid at all cost’s! A terrible company!
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Newport, Wales
@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cathy 🇮🇪☘️🏴 #JohnsonOut60
(@Cathy59) reported
@virginmedia You are a terrible company and you are trying to take more money then you are entitled to take 😡 my contact is £29.50 a-month you are trying to take £33.75 if you take that amount from my account to will sue you for theft
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Brendan Duffy
(@brendanduffy100) reported
@virginmedia my windows surface pro 4 is really slow connected to your WiFi. 0.2mbps and dropping out. I’ve an iPhone connect and getting fast speeds.This has been going on since I got the hub 5 l. Is there a fix ?
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Martyn Baxter
(@MartynBaxter25) reported
@CatherineAddy @virginmedia Yeah when I lived in Watford we moved straight from Virgin to BT and didn’t have many issues, but since living in London and having WiFi with the company ‘hyperoptic’ I’ve never had any issues (touch wood)… it’s super cheap aswell
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Eduard
(@EduardTruuvaart) reported
@virginmedia Yes, it shows fault in the area. But the problem is that we are getting message daily that issue has been resolved and then next day outage happens again, all neighbourhood call you and you create a new update with the fault in the area. And that goes in circles every day
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Eduard
(@EduardTruuvaart) reported
@virginmedia That is exactly what we are told on daily basis when we call and create cases. And today I can’t even get through to customer service using this number. This answers actually made my mind of moving to another provider
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Nick McNally
(@NickMcNally47) reported
@virginmedia @virginmedia Yes daily. And it says there’s an issue and that your engineers are working on it. No hint of when they might fix it. This is now Day 11
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ᴀɴɴ
(@_CyberAnn) reported
Hi @virginmedia after a phone call with your customer support yesterday they sent out a new hub 4 but now my WiFi pod is flashing White and I'm not sure how to set it up with the new hub? Any help please
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em
(@CloughClough) reported
Shocking customer service by @virginmedia honestly never experienced anything like it 😤
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Catherine Addy
(@CatherineAddy) reported
@virginmedia I have just called your customer service advisor Ditosa who has booked me a 4TH technician to come around (which doesn't include the 5th one that was just missed yesterday) but whats the point? Like, we are just going around and around and no one has been able to help me
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Nick McNally
(@NickMcNally47) reported
@virginmedia No information about timelines for resolution either