Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP19 and NP10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 12/23/2025 05:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Barry, Newport, Cardiff, Pontypool, Cwmbran, Clevedon, Caerphilly and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomBarry Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomPontypool Internet
United KingdomCardiff TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia Husband can’t sign in off PC... any issues ??

  • StrombolyS Manu (@StrombolyS) reported from Cardiff, Wales

    @virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work

  • HanneRuthHall Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales

    @virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!

  • LRLettings Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales

    @virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day

  • Cardiff_Dave David Sinclair (@Cardiff_Dave) reported from Cardiff, Wales

    Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department

  • welshtoffee11 joshua mitchell (@welshtoffee11) reported from Maesycwmmer, Wales

    @virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia why is the ufc ppv not working?

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?

  • shawsy26 Shawsy-mufc (@shawsy26) reported from Alway, Wales

    @virginmedia Yes should be no problem

  • niamunna1 Nige ⚡ (@niamunna1) reported from Newport, Wales

    @virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.

  • MagicSteve28 Steven Williams (@MagicSteve28) reported from Cardiff, Wales

    @virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?

  • LRLettings Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales

    @virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded

  • darth_noga Darth Noga (@darth_noga) reported from Barry, Wales

    @virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!

  • RichardPlatts1 Richard Platts (@RichardPlatts1) reported from Cardiff, Wales

    @virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • trigger39 trigger39 💙 (@trigger39) reported

    @virginmedia lost all the HD channels on our service, the wife recently contacted you to reduce the bill by getting rid of the phone service and the agent has changed our package from full house to mix, and left the phone on the contract

  • kapowaz Ben Darlow (@kapowaz) reported

    Virgin Media is just such garbage. Nearly 2 months of terrible speeds and connection drops. Engineer visited and claimed there was an acknowledged area fault (which of course the service status page doesn't show). They're gone as soon as there's a viable alternative.

  • SteveGrubb Steve Grubb (@SteveGrubb) reported

    @virginmedia By phone and letter (more than once) yet still this week a letter addressed to my dad arrived 'we are still looking into your complaint . . we will contact you by text or phone' along with 2 demands from Westcroft. I've given up, I'm not responding again, they can sue a dead man.

  • glennmason Dr Glenn Mason (@glennmason) reported

    @virginmedia WiFi issues for many weeks. Numerous attempts to get support via online chat with no response. Called tonight and cut off after waiting over an hour to speak with someone. Connection is vital for me to facilitate therapy sessions. Disappointing customer service.

  • Jamie3037 Jamie (@Jamie3037) reported

    @virginmedia You bang on about no price increase last year due to the pandemic, yet you choose to increase prices this year. The pandemic is still going on. Don’t see @SkyUK increasing prices plus they allow existing customers to benefit from new customer offers

  • FarnhamCouriers Farnham Couriers (@FarnhamCouriers) reported

    @virginmedia I've done that and it's the same. We've had nothing but issues since the install.

  • NUFCPreston preston. (@NUFCPreston) reported

    @virginmedia it’s been pretty bad but it would all be ok if i got a follow back. :)

  • CHIWANDA211 🙄 (@CHIWANDA211) reported

    @virginmedia why is my net not working? Ffs

  • RicRoberts Ric Roberts (@RicRoberts) reported

    @virginmedia Hi. It’s on wifi. It’s the upload speed that is my main issue. Download is fine. I’ve tried contacting several times via the SMS bot since last week - but never any response from a human! :)

  • ianmckay173 Ian McKay (@ianmckay173) reported

    @virginmedia I want to leave. You emailed the other day saying you were raising the price by £3.50 a month. It says I can leave from my contract. Can you facilitate this as your phone service is usually poor?