Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/16/2026 00:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Clevedon, Barry, Cwmbran and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCaerphilly Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • BenLloyd91 Ben Lloyd 🔰 (@BenLloyd91) reported from Cardiff, Wales

    @RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    My neighbour has the same issues. @virginmedia

  • cbissex Christine Bissex-Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cbissex) reported from Bargoed, Wales

    @BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.

  • SammyHarrison89 Sam Harrison (@SammyHarrison89) reported from Cardiff, Wales

    @disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.

  • SAULYD_ saul (@SAULYD_) reported from Newport, Wales

    @virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****

  • FerriesAndy Andy Ferries (@FerriesAndy) reported from Cardiff, Wales

    @virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem

  • PhilippaWillia1 Philippa Williams (@PhilippaWillia1) reported from Penarth, Wales

    @virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped

  • judealdridge Jude Aldridge (@judealdridge) reported from Taff's Well, Wales

    Looks like @virginmedia having issues again!

  • perkie7 Claire Perks (@perkie7) reported from Cardiff, Wales

    @virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work

  • JasperDommett 𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported from Cardiff, Wales

    @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • nicholasmith6 Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported from Cardiff, Wales

    @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • DodgeyDog DodgeyDog (@DodgeyDog) reported from Clevedon, England

    @virginmedia Thanks! But it’s really not just me - there must be others - at this difficult time - who will be having to pay more for just the same service!

  • reddevil1975 Leanne Everest ❤💛❤ (@reddevil1975) reported from Barry, Wales

    Here we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! 🙏 🙏 🙏 🙏 🙏 🙏

  • DebbieWharton Debbie Wharton (@DebbieWharton) reported from Cardiff, Wales

    @WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!

  • DodgeyDog DodgeyDog (@DodgeyDog) reported from Clevedon, England

    @virginmedia #virginmedia #virginbroadband #stayconnected. I am still a customer at the moment - however, despite txts to a number given to me - at 9:30am - no one has got back to me! Very disappointed

  • perks18 Roger Perks (@perks18) reported from Cardiff, Wales

    @virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Toms_PaulT P/T (@Toms_PaulT) reported

    @virginmedia It’s Paul. Yes both. daughter learning from home and partner works from home goes off same time. Signal is poor really. Fire stick can’t even pick up the wi do now. Xbox only when through Ethernet

  • VictoriaSiddal4 Victoria Siddall (@VictoriaSiddal4) reported

    @virginmedia Yes checked all that and now I have to wait another week for an engineer which is not acceptable. If you can’t provide a service you shouldn’t offer one

  • athenalamnisos1 Athena Lamnisos (@athenalamnisos1) reported

    @virginmedia But I need to know that the upgrade has been cancelled! That is time critical! I can’t wait 28 days. I need confirmation by Virgin that this has been cancelled. It hasn’t been activated and you’ve confirmed that it won’t work for me because of a local issue! Please help

  • sapperben Ben Monaghan (@sapperben) reported

    @virginmedia WiFi equipment is terrible

  • djtiggeh Tiggi 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@djtiggeh) reported

    Yay, so even though the majority of the country are either not working, or on a reduced furlough rate, companies such as @NetflixUK & @virginmedia are putting my bills up for the same service they have always provided. Talk about kicking the customer when they are down...yay!

  • John_Tallboy John Young (@John_Tallboy) reported

    @Aletdownofstate @virginmedia @Hermesparcels Only if your router is in a dozen pieces in a garden down the street.

  • sapperben Ben Monaghan (@sapperben) reported

    @virginmedia I’m not discussing on here and I don’t have the characters needed. I’m not getting the speed promised. I have not received a call back from a manager as promised. I’m not getting a reliable internet service. I’m about to be charged a lot more@for a service I’m not getting!

  • sapperben Ben Monaghan (@sapperben) reported

    @virginmedia That worked so well last time!! Why do I have to chase the call that was promised to me? Why does the customer have to work at getting what they are deserving of? That’s a bit back-to-front surely.

  • MissHellieRoo Helen Rooney 1️⃣9️⃣ (@MissHellieRoo) reported

    @virginmedia We have been have the same issue with your service each night. Why is it happening? It last for a few hours at a time

  • aldosstreams Aletdownofstate (@aldosstreams) reported

    @virginmedia As usual there are no known issues in my area. Yes before you ask I've reset my router and performed a factory reset and I'm wired. Getting fed up of this ****. You guys are actively throttling upload at this point.