Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Caerphilly, Cardiff, Clevedon, Newport, Barry, Hengoed, Bargoed, Penarth, Blackwood and Dinas Powys.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
TV | |
| Caerphilly |
Internet | |
| Cardiff |
TV | |
| Cardiff |
TV | |
| Cardiff |
TV | |
| Clevedon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Charl Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Justine
(@Justine_F1) reported
from
Cardiff, Wales
@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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Carol Gladwin
(@carolgladwin) reported
from
Nailsea, England
@virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NUFC Stone roses
(@StoneNufc) reported
@virginmedia @virginmedia sort this, this morning clear all these charges!! Your fault no one else’s … had enough of being diplomatic… I will be on phone all weekend and Twitter if it’s not resolved… never again and everyone I can find will be linked to messages .. terrible
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George Payne
(@IGmp3) reported
Scared for my pc. Little white led at the front is hiccuping. Not picking up quite as much hard drive activity. Getting hard to access net. restarting the desktop did nothing. @virginmedia , I pray this is just a problem with you guys, otherwise, @DellUK , I need an explanation.
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NUFC Stone roses
(@StoneNufc) reported
@virginmedia People need to avoid you at all costs…. Where does this end? How have you supported? Your last call was “I don’t know how to help”
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Carolyn Ginley
(@CarolynClark1) reported
@virginmedia broadband not working again. Engineer meant to attend last Friday waited in all day. No text/call, no show. Awful customer services
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William Maskell
(@WilliamMaskell) reported
@virginmedia Hi Virgin, me again, I’ve waited another 10 days and had nothing happen despite being charged extortionate amounts to call customer service who all tend to say different things entirely. I’ve also raised a complaint which hasn’t been responded too. Also was told would be (1/2)
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ak a
(@fomocryptoman) reported
@virginmedia come to the end of my contract spoke to 3 retention department advisors my virgin landline cuts off on all 3 mid conversation not one called back,I can't seem to change my package what a disappointing service seriously
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Peter Berry
(@pedders1000) reported
@virginmedia waiting on your whatsapp webchat for 3 hours to raise a complaint and still in the queue for an agent. 3 hours!!! Is this acceptable service?
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Reihaneh
(@Reihane35505962) reported
@virginmedia As I didn’t accept on the WhatsApp chat as I got kicked off while being in a work meeting. I did mention that my reply would be delayed. When I called the customer service they offered me the deal but called me today to say they couldn’t honour it as I did not accept on chat.
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NUFC Stone roses
(@StoneNufc) reported
@virginmedia You’ve made a bigger mess of this after months of calling and web chatting …. Now you have lost my formal complaint????
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StoosHMeister
(@stoosh_meister) reported
@virginmedia Issues are still ongoing, your team is incapable of providing me with a new contract i requested while moving house, i have been messed around repeatedly with no solution in sight, each support call ended with promises of resolution and then nothing, no call back, no resolution.