Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
TV | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cwmbran |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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Nathan Rhys George
(@orangethunder_) reported
from
Cardiff, Wales
I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AIan GauIt
(@AlanGault1) reported
@bouncingworm @virginmedia I told them to cancel my contact if I couldn’t speak to someone in the UK. Just like magic I was through to a person in the UK within seconds who was very helpful. The person in the UK confirmed that their colleagues in the Philippines had made a mess of my contract.
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P 🍀
(@paulyc86) reported
@rab_147 @virginmedia 03454541111 i used that number last week and got through in minutes. Told the first guy i wanted to cancel, he put me through to another guy and ended up saving myself £40 a month eith the same package im on
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Irn Brutal
(@Irn_Brutal) reported
@virginmedia are con artists my daughter can use her phone because they but a block on it which means I can't contact her in an emergency they have the worst customer service I have ever meet when contract is up they won't get another penny off me
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bryan rees
(@briderman) reported
@virginmedia bristol bs9 and my speeds are ******* shot. Ping test 134ms WTF!!! 8MB DOWNLOAD. IM MEANT TO BE ON 500!!!
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darren sheldon
(@panther_daz) reported
@virginmedia had free sim card with tv cancelled over a year ago they never cancelled sim have tried to ring email whatsapp need a password he never had told they would send a letter with password on has not arrived so unable to cancel but still charging him refused to refund payments
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Kieran
(@_asdfghjkieran) reported
@virginmedia Good speeds and very low strength, constant disconnection, followed all guidance to reset, boost and help connection and nothing ever works… paying top of the line service and it’s just so inconsistent.
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Juls Ayling
(@AylingJulie) reported
@virginmedia Why when I try to message u through my virgin media app it comes up fail to connect retry and doesn't work never known a company to not have an email address no point calling as wait ages and prices are going up for the same terrible service seriously thinking of going elsewhere
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Nathan Young
(@npjy83) reported
@virginmedia Worst customer service on the planet. Tried to get Vault set up between Virgin Media and @O2 and the the VM advisor was trying to get me to purchase a new SIM card for £12 a month.
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yusuf chopdat
(@choppychopdat) reported
@virginmedia Don't that same issue
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Jamie
(@RunJamieHarper) reported
@UTV1987avfc @virginmedia Been with Sky over a decade and still pay for it at my Mums never had an issue. Nothing but shite from Virgin Media ever since I moved here lol