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Virgin Media outages and service status in Newport, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 29 outage signals in the last 24 hours around Newport, including 29 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received May 14, 9:37 PM GMT+1.
  • 47% Internet (47%)
  • 34% TV (34%)
  • 10% Total Blackout (10%)
  • 8% Wi-fi (8%)
  • 1% E-mail (1%)

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 and NP19 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 15: Problems at Virgin Media

Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Newport, Clevedon, Blackwood, Caerphilly, Portishead, and New Tredegar.

CityProblem TypeReport Time
Cwmbran TV 6 hours ago
Cwmbran Internet 9 hours ago
Cardiff Internet 9 hours ago
Newport TV 11 hours ago
Cardiff TV 13 hours ago
Newport TV 13 hours ago

Nearby cities with recent reports

Cardiff

20 recent signals

9 hours ago
Cwmbran

5 recent signals

6 hours ago
Caerphilly

2 recent signals

6 days ago
Clevedon

1 recent signals

15 hours ago
Blackwood

1 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • dodo1960
    squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

  • 3EyedTiger
    𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales

    @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

  • edmorrispt
    Ed Morris (@edmorrispt) reported from Cardiff, Wales

    Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

  • 3_monk
    Monkenstien. (@3_monk) reported from Beechwood, Wales

    @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

  • ChrisSwinglis
    Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales

    @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

  • Paulyb65
    Paul Burnell (@Paulyb65) reported from Cardiff, Wales

    @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • djleekee
    Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales

    @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

  • macauc01
    Christina Macaulay (@macauc01) reported from Cardiff, Wales

    @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

  • MsWhippet1
    Trudi Foster (@MsWhippet1) reported from St. Julians, Wales

    @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • ivinsp
    Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported from Cardiff, Wales

    @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Blue_Cav
    Carl Cavell (@Blue_Cav) reported

    @virginmedia Morinette damn auto correct

  • simonandrebecca
    Simon N (@simonandrebecca) reported

    @virginmedia I have no broadband or landline service either - is this part of a wider issue?

  • LouiseTregidgo
    Louise (@LouiseTregidgo) reported

    @virginmedia Its all pixilated on all channels but u tube apps all fine . I restarted checked leads no issues.and spent a hour trying to call virgin to report this fault today and its disgusting service no one anwers at all.

  • bennn222
    Ben (@bennn222) reported

    @Lisa19576 @virginmedia @Virgin It’s a national issue you just have to wait until it comes back on.

  • sarkeycockney
    THE SARKY COCKNEY (@sarkeycockney) reported

    @virginmedia 1 hour how on hold waiting to get through - no answer from anyone on the app - which is just as awful as the website

  • JaneCommon
    Jane Common (@JaneCommon) reported

    @virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!

  • cliffycliffy118
    James clifton (@cliffycliffy118) reported

    @virginmedia Not being funny but my dads 68 and does not have twitter/x. He has been on hold for over an hour on your 150 number maybe play an automated message on that number to let people know! Customer service is terrible

  • DavePea15343212
    Dave Pearce (@DavePea15343212) reported

    @virginmedia Our teams are already working on the ongoing issue, and they’ve advised that they need a bit more time to get everything fixed. The current estimated time to resolve this is around 24 hours. Is that the time frame for fix?

  • SubraSanthosh
    Santhosh🌏🕊️ (@SubraSanthosh) reported

    @virginmedia Rubbish. No phone or internet last 5 days. Your team at CSD don’t even care, and was told if I want to switch I can switch providers or wait till VM fixes the issue, and that’s exactly what I did. Worst network provider by far.

  • haircut52
    Kashmira Irani (@haircut52) reported

    @virginmedia your customer service is atrocious. Tried to get an engineer visit as not getting barely any channels. On the phone now for 30 minutes This problem has happened before . Only an engineer can fix this. HELP