Virgin Media outages and service status in Newport, Wales
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Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Newport, including 4 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 4, 12:52 AM GMT+1.
- Internet (43%)
- Total Blackout (33%)
- Wi-fi (13%)
- TV (10%)
The latest reports from users having issues in Newport come from postal codes NP10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 3 hours ago |
|
Cwmbran
|
TV | 9 hours ago |
|
Cardiff
|
Total Blackout | 10 hours ago |
|
Blackwood
|
Internet | 18 hours ago |
|
Cardiff
|
Total Blackout | 1 day ago |
|
Cwmbran
|
TV | 2 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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🦋 Karen 🦋 (@KHoulgrave) reported from Newport, Wales@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, WalesHi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Brody (@brodyanderson_) reported from Cardiff, Wales@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Nathan Rhys George (@orangethunder_) reported from Cardiff, WalesI feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓 (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia It's not intermittent, it's completely down in CF23.
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia The image attached shows you have notified me of an issue
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
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Mark Smith (@markccfc70) reported from Cwmbran Central, WalesBeen with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John (@satinballs99) reported@virginmedia my internet has gone offline again , supposed to be fix in 6 hrs, do we live in a third world country now.
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nick rigby (@pompeyrigs) reported@virginmedia my broadband speed is running at a fraction of what I’m paying for. Please fix it. Makes working from home impossible
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Jackson Steele (@WindKar148977) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Ali@Makely (@MakelyStudio) reported10+ years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. Here's what I learned: Bad product flows can cost thousands, or even millions, in lost revenue. Regardless of company size. What kills conversions in big-name products does the same for startups: - Onboarding that loses people in the first 60 secs - Pricing pages that confuse instead of convert - Sign-up flows that cause decision fatigue I’ve seen that when you fix these - you get more from the traffic you already have. Now I build those same systems for funded startups - so they keep the users they've already paid to get.
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Dobbin1957 (@dobbin1957) reported@waughzone @virginmedia Agreed. Our broadband, TV, and landline has been off for 36 hours and won’t be back for another 24!! Chirpy but infrequent and meaningless communication from Virgin to tell me how hard they are trying to fix the problem whilst continually delaying the time it will be fixed.
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Rachel (@_xr4ch3l) reported@virginmedia complaints dept, how does this even work? I raised a complaint about my house move/disconnection and you've closed it as 'resolved to my satisfaction' - despite zero response from you. Impressive. Didn't even have to lift a finger!
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Richard M 🇺🇦 (@Days_Are_Gone) reportedWho's providing their interplanetary communications if she needs to try again next year? Even Virgin Media aren't that bad. #Sams80s
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Nicole! 2.0 (@mademetoxic) reported@virginmedia Yes no problem
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Dan Stevens (@DanStev14730264) reported@virginmedia Hi I was asked to direct message in regards to the services all being down for the last 3 days and then being told services will be down until the 10th of July, completely unacceptable. I would like to know what you are going to do about it pls. Asap
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Dan Stevens (@DanStev14730264) reported@virginmedia We have an outage and you've sent me and email after waiting 3 days for my services,no internet,TV or phone. Kept saying it will be the next day but today to tell everyone in BS16 Bristol that it won't be fixed until the 10th of July. it's not good enough rip off