Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/05/2026 23:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cwmbran, Cardiff, Caerphilly, Ynysddu, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCwmbran Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling

  • DjDonna105 Donna Wigmore (@DjDonna105) reported from St. Julians, Wales

    @virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Still not working

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

  • msrupertbear Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales

    @matyd88 @virginmedia Not great service at all.

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks

  • partywareham Sarah Wareham (@partywareham) reported from Blackwood, Wales

    @EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • P__TheLetter Stu (@P__TheLetter) reported from Bargoed, Wales

    @virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia I have had NO service at all for nearly three weeks. No that's not helpful

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?

  • katczeks K a t C z e k a j (@katczeks) reported from Cardiff, Wales

    @tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC

  • DarronKnibbs Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

  • lfmortgages lisafletchermortgages (@lfmortgages) reported from Barry, Wales

    Terrible service from #virginmedia for 3 months+. Spent hours on the phone for the goalposts to be moved again. Apparently if you are residential customer intermittent service in a 24 hour period is acceptable, even if that is 10 minutes Bye bye 🖐🏻🖐🏻#bonvoyage

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lauren_Glancy Lauren Glancy (@Lauren_Glancy) reported

    @virginmedia my internet has been down since last night (12 hours) is there a known issue?

  • doylejusto Justin Doyle (@doylejusto) reported

    @audio1976 Good luck with that Joe the trouble I've had with @virginmedia this week 🤡

  • Grahamenginear Graham (Taylor Consulting Engineers Ltd) (@Grahamenginear) reported

    @virginmedia yet again no Internet or TV service . This time it Thursday and not Friday so it does make a change I suppose. Awful service Awful company bla bla, I await my email telling me to move my router.

  • hannah_022106 ᴮᴱhannah⁷🧈 (@hannah_022106) reported

    Had issues with the new Hub 5 all week. Just have the white flashing light the whole time, we have called Virgin 4 times. They are investigating as nothing can be done over the phone, they say they will get back in 3 days but haven’t. Any help would be great. @virginmedia

  • liljadey89 Jade (@liljadey89) reported

    @virginmedia Internet issues for over an hour in da8, is it just us or is this an area issue please

  • RedJamesH Jimmy James (@RedJamesH) reported

    @virginmedia no broadband issues reported in postcode M33 But mine and neighbours down. I have a green lights. Tried 2 reboots without success. Is there an area problem?

  • pauldevine1986 Joycey (@pauldevine1986) reported

    @virginmedia last couple hours me hub power button flashing green but WiFi is green (Still) so it saying I'm connected but no Internet Sheffield area S5 is there issues in this area couple 0f friends in same area saying there's is fine ( is me hub playing up or gone faulty?

  • IainSmithy56 Iain Smith (@IainSmithy56) reported

    @virginmedia And as if your service isn’t bad enough, you have just produced a 2021 Sporting Highlights montage with no mention of St Johnstone!

  • omurphyd2009 murphyd (@omurphyd2009) reported

    @virginmedia is the service down again in Enfield ?

  • bish_limbu Bish Limbu (@bish_limbu) reported

    @virginmedia Looks like there is a problem with the Virgin Media Connect app? Phone disconnected and can’t connect to Hub3 anymore. Anyone else?