Virgin Media Outage Report in Newport, Wales
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP11 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 8 hours ago |
|
Cardiff
|
TV | 8 hours ago |
|
Cardiff
|
Internet | 8 hours ago |
|
Newport
|
Internet | 24 hours ago |
|
Newport
|
Internet | 2 days ago |
|
Portishead
|
Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Chloe coy (@Chloe_coy_) reported from Penarth, Wales@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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Peter Robey (@peterrobey) reported from Risca, Wales@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Chloe coy (@Chloe_coy_) reported from Penarth, Wales@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Paul Scanlon 🏃♂️🏴🏴🏃🎖 (@wenglishpaul) reported from Cardiff, WalesWell after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Simon Hughes (@hugemassiff) reported from Cardiff, Wales@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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David Bowen 🏴 (@BowenAmByth) reported from Cardiff, Wales@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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El Unico (@ElUnicoblog) reported from Liswerry, Wales@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks
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David Tibbs (@tibbo133no) reported from Cardiff, Wales@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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Dom Silva (@DomSilva2) reported from Cardiff, Wales@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Moe Mellars (@stfcjoner1986) reported from Cardiff, Wales@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Dania.M (@dma990) reported from Cardiff, Wales@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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rhysforan (@rhysforan) reported from Cardiff, Wales@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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David Tibbs (@tibbo133no) reported from Cardiff, Wales@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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Hazel (@Tweet_Hazel) reported from Cardiff, Wales@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Emma 🌈 🖤 🏴🇪🇺🎃 (@EmmaLouiseTho13) reported from Cardiff, Wales@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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Dai John🇪🇺🏴 (@johndn) reported from Cardiff, WalesShame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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Adam Lee (@AdamLee2011) reported from Newport, Wales@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola (@Nicola21678132) reported@virginmedia It’s been reset twice since the service came back up.
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Steve Rhodes (@dougsfeline) reported@Vass88 @virginmedia I got one those yesterday, tried to cancel my services today. They don't make it easy and it's impossible to speak to anybody with authority, and try to get someone from a telecom company to ring you, forget about it. I've just saved £25 a month going with BT
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Ovie-Johnson (@Oviedimples) reportedHey @virginmedia your 03454541111 number is not working I need to cancel my contract your chat system is not helping either
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scottwright94 (@scottwright941) reported@virginmedia I’ve not played the Xbox in a few weeks because the connection has been so bad. Customer service on the phone not helpful either after an hour in the que
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Steve Rhodes (@dougsfeline) reported@virginmedia One of the many reasons I'm leaving, utter lack of a customer service sensibility
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Kate Usher (she/her) 💙 (@2ndPhaseWomen) reported@virginmedia your customer service is shocking my elderly Mum’s broadband has not worked for 6 weeks. It is her only way of seeing people. I have tried multiple times to get support but you cancelled her appointment and now I can’t get through the menus.
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Eddie Van Dango (@DangoEddie) reported@virginmedia need your help, been told from your sales team I cant get your fibre. I got a email from your engineer dept last year that I can get your broadband. Can you please investigate.
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Anne Coleman (@AnneCol48249763) reported@virginmedia I signed a fixed contract for the next 18 months so imagine my surprise when you send me a letter saying it's going up by £4. Surely if it's "fixed" it means you have broken your terms and conditions???
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Tony C (@crawshaw69) reported@virginmedia Ok still on , spoke with technical who told me yea the box is faulty, they put me to CS. CS said said they can’t swap as it’s down to technical??? I’ve been on since 9m
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Brian Gallagher (@65Briangallagh) reported@VodafoneUK I need @virginmedia to get onto this. I loved the service from @VodafoneUK but I just moved house and got a bundle that included an all you can eat data sim but apparently I am too far from the mast...