Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.

City	Problem Type	Report Time
Cardiff	Internet	1 day ago
Cardiff	Internet	4 days ago
Cwmbran	TV	4 days ago
Cardiff	Total Blackout	4 days ago
Blackwood	Internet	4 days ago
Cardiff	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Paul Burnell (@Paulyb65) reported 25 seconds ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  amanda roberts (@amandaroberts10) reported 4 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  mz f Drennan (@mz_drennan) reported 6 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 9 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Ed Morris (@edmorrispt) reported 10 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Ryan Davenport (@Welsh_Saint14) reported 11 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  lee williams (@thelee_x_w) reported 12 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  Sam Tempest (@SATempest) reported 16 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  Lee Smith 🌻 (@djleekee) reported 21 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 22 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  Ritch Zablan (@blue_murdock) reported 25 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  Sam Tempest (@SATempest) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Gill Harrison (@gillih) reported 29 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Right Direction (@BackOnTrack__) reported 40 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Samantha (@Samanth82113398) reported 47 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Darren Coomber (@Dazc090861) reported 48 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  andy lanyon (@andylance1977) reported 50 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Right Direction (@BackOnTrack__) reported 52 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Darren Coomber (@Dazc090861) reported 55 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Pauline Lomax (@RedhillsAnnie) reported 57 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Back to the 70s (@AnnieLa60958950) reported 5 minutes ago

  @virginmedia After bring pestered for 3 days and finally answering my phone, someone at Virgin Media puts the phone down abruptly on me because I didn't know what day I paid my bill. VERY RUDE!!

• 
  MeddazzaDuranie (@duranie1000) reported 6 minutes ago

  @virginmedia had no service for a week. Engineer due today between 1-4. Now been told they won’t arrive until 7.45pm?? How is that acceptable?

• 
  Dan Stevens (@DanStev14730264) reported 7 minutes ago

  @virginmedia Hi I was asked to direct message in regards to the services all being down for the last 3 days and then being told services will be down until the 10th of July, completely unacceptable. I would like to know what you are going to do about it pls. Asap

• 
  IFB Media (@IFBMedia) reported 9 minutes ago

  This is the problem LOI TV and Virgin Media can’t solve on their own. Both have done more for this league in a few years than RTÉ managed in decades. Let that sit for a second. A streaming service and a commercial broadcaster have outworked the national broadcaster on its own game. RTÉ isn’t short on money. It’s short on will. Every household in this country funds that broadcaster through the licence fee. League of Ireland clubs are part of that country too. Yet the domestic game still gets treated like an inconvenience, squeezed out whenever something bigger comes along… That’s not neutrality. That’s a broadcaster showing you exactly where its priorities sit. And it ain’t with covering our Domestic Football teams irrespective of whether it’s home, abroad or both. Other platforms shouldn’t be doing RTÉ’s job for it. They shouldn’t have to. A national broadcaster shows up for the national game. Consistently. Not when it suits the schedule. Until RTÉ treats League of Ireland like it matters, everyone else will keep doing the job it was funded to do. That’s not a compliment to the others. It’s an indictment of RTÉ. This is exactly why Irish football needs a genuine TV deal, not scraps of coverage from whoever happens to show up. The prize money isn’t there. The funding model is fragile. A real broadcast deal is how you finally finance this league properly. Until that exists, moments like this keep repeating.

• 
  Dan Stevens (@DanStev14730264) reported 11 minutes ago

  @virginmedia What a joke I will not be waiting 10 days for your service to come back on, thanks for ruining the world cup for us all. I want compensation for this it's outrageous

• 
  gearoida nic uaid (@gerordaqs) reported 12 minutes ago

  Why do we put up with those 2 ***** on @virginmedia ? Swear to god, don’t want English style arse licking but they could at least support Irish team! #AUSvIRE

• 
  Foredeck (@Foredeck99) reported 15 minutes ago

  @virginmedia When I repeatedly, politely tell your tele sales team to remove my name from your calling list they fail to do so, I am sometimes getting multiple daily calls from you. Execrable customer service, 0/10.

• 
  Catriona Salmon (@catrionasalmon) reported 18 minutes ago

  @virginmedia are you down In RG14? Unable To connect

• 
  Lyn Prodger (she/her) (@Prodgey) reported 19 minutes ago

  @virginmedia Also just checking my call log to The 0345 service number. 9 calls sine 23rd June. Are these free of charge. Twice you were booked to call me and you didn’t. Your service and customer service is appalling.

• 
  Lyn Prodger (she/her) (@Prodgey) reported 24 minutes ago

  @virginmedia Have sent countless direct messages. No response of resolution. Once again promised a call this morning that didn’t materialise so I had to call you and you’ve pushed the fix date back yet again.