Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/02/2026 15:10

February 02: Problems at Virgin Media

Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Ynysddu, Caerphilly, Newport, Cwmbran, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomYnysddu Internet
United KingdomCaerphilly Internet
United KingdomCardiff Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • charliewong87 Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

  • Magadocious82 Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • ThomasMumford Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help

  • LouisPMertens Louis Mertens (@LouisPMertens) reported from Cardiff, Wales

    1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...

  • bighumphs Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • DeanConway1 Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • SheilaDuers Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...

  • EllenParker6 Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cainyMufc ilikeyourDogeggggg!!!💙 (@cainyMufc) reported

    @virginmedia There are no lights or any power to the router I can't even make phone calls off my landline so had to use my mobile in the attic, its the only place I get signal. It was one of the fault team that actually said you have no routers. My dad is 64 and alone and can't phone him.

  • ARTMO23 Artmo23 (@ARTMO23) reported

    @ClaireJen79 @virginmedia Claire , your absolutely right, I was for leaving Virgin after 16 years, came home from work, they’d rang and talked the Mrs into another 2 years😭😭 I have been playing text tennis for about 5 months now, text one day, reply 3 days later, if you don’t see the text, tough ****...

  • AntForrest Ant Forrest (@AntForrest) reported

    @virginmedia Yes. I’ve raised another. Nobody been I touch and I raised the original complaint in feb. Still not following your own complaints procedures.

  • __TheSeeker__ El Damo (@__TheSeeker__) reported

    WiFi so bad you have to turn off your Amazon echos and phones rendering them useless, to get it to work to watch Netflix. Ladies and gentleman I give you virgin media. Utter ****

  • grantestevens Grant Stevens (@grantestevens) reported

    @virginmedia The engineer did make some tweaks that were supposed to help (which haven't) but did also suggest that modern Apple devices do struggle on the now aged Routers.

  • AnnShortyGriff Ann Shorty (@AnnShortyGriff) reported

    @virginmedia This is not the first time I've complained but I haven't been on the website so I'll go there to start a new complaint

  • marydoll71 Mary McLeod (@marydoll71) reported

    @virginmedia Shameful customer service. We're all busy.

  • Spank117 Jonny Blaze (@Spank117) reported

    @virginmedia Yeah I managed to find the number, got through to an automated service that said my device was offline and that I need to book a technician.. had technician yesterday and they said account issue... round and round we go.

  • TedNesNA Ted Nesbitt (@TedNesNA) reported

    @virginmedia Service back after 8pm after being down about 2.5 hours....

  • arm431888 Anthony McGlynn (@arm431888) reported

    @virginmedia Issue is on wifi speed was 20-30 mbs with old router. Now down to 12-15 with nothing else changing Tech services team were useless and basically blamed me for not understanding how wifi works Issue is that router was meant to improve speeds and connectivity not worsen matters