Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/04/2026 06:15

March 04: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Barry, Newport, Caerphilly, Cwmbran, Ynysddu and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomClevedon Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBarry Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Magadocious82 Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • gingio Shane (@gingio) reported from Cardiff, Wales

    Another poor show from @virginmedia. They’re going downhill...

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • ThomasMumford Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.

  • bighumphs Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • SheilaDuers Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • DeanConway1 Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • charliewong87 Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • pontyboi daniel james lewis (@pontyboi) reported from Cardiff, Wales

    @virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anjpav Anjanette (@anjpav) reported

    @virginmedia Maybe being left on hold for over 50 mins because I asked to make a formal complaint?

  • Daza1970hotmai1 Daza1970@hotmail.com (@Daza1970hotmai1) reported

    @virginmedia customer service worst I have ever experienced. I ordered broadband and TV in November with conformation that the cable had to be buried 12" deep. Agreed at placement of order. Almost surface mounted. Still not connected 9 calls (>6 hr) and 3 missed appointments.

  • nik_eleftheriou Nik Eleftheriou (@nik_eleftheriou) reported

    @virginmedia it’s been 4 days without broadband and nobody in customer service seems to know how to fix this. Any chance we can get someone to look into it or escalate? Feels like Virgin support has stopped caring at this point.

  • ElDiabloPancake Eldini (@ElDiabloPancake) reported

    @virginmedia Is there any way of contacting your support other than trying to ring in? I've spent 2 and a half hours on the phone trying to get through and got cut off 3 times. All i need is some missing cables sent to me and I'm sure that'll fix the problem!

  • MJPercy10 MJPercy (@MJPercy10) reported

    @virginmedia Sorry for the late reply. I factory reset the router again. No known issues in my area. Cables are tightened. Just did a speed test and got a rapid 0.31mbps download - 0.07mbps upload haha.

  • anjpav Anjanette (@anjpav) reported

    @virginmedia been left on hold by customer service for 50 mins and counting - been charged 1 year of fees for a service I didn't have - great service! #ripoffVM

  • KennethCarranza Kenneth Carranza (@KennethCarranza) reported

    @virginmedia Yes, there was no other option. Is that the only solution? Just two days with service and you want me to wait for three days before I "may" have a solution? If that's it I may prefer to cancel my account before I get any bill for a service I am not receiving. How can I do that?

  • MJPercy10 MJPercy (@MJPercy10) reported

    @virginmedia Tested on a wired connection - PC. Never had it this bad before

  • eddychungi - (@eddychungi) reported

    @virginmedia Still not working

  • brettclaxton Brett Claxmas ❄️ (@brettclaxton) reported

    @virginmedia I spent a week trying to talk via the text service and just ended in a loop. Would rather just get a phone call like I've asked repeatedly