Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Newport, Hengoed, Cwmbran, Caerphilly, Clevedon, Blackwood, and Portishead.

City	Problem Type	Report Time
Cardiff	Wi-fi	7 hours ago
Cardiff	TV	2 days ago
Pontypool	Internet	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	4 days ago
Cardiff	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

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  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 4 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Acuharmony-UK (@AcuharmonyUK) reported 9 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

• 
  🦋 Karen 🦋 (@KHoulgrave) reported 9 minutes ago from Newport, Wales

  @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

• 
  Right Direction (@BackOnTrack__) reported 10 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 11 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Jacob (@j_bettany) reported 15 minutes ago from Clevedon, England

  So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

• 
  Gareth Jones (@gazthebluebird1) reported 16 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 17 minutes ago from Cardiff, Wales

  @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

• 
  Peter Gillibrand (@GillibrandPeter) reported 25 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Darren Coomber (@Dazc090861) reported 29 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  LK (@LaurenKetchley) reported 36 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Benjamin Hartrey (@benj8min) reported 37 minutes ago from Cardiff, Wales

  @virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.

• 
  Tim Burns (@TimmyGrunt) reported 39 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Sam Tempest (@SATempest) reported 39 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

• 
  Darren Coomber (@Dazc090861) reported 45 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 50 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Sam Tempest (@SATempest) reported 51 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 52 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported 56 minutes ago from Cardiff, Wales

  @virginmedia why am I paying £45 a month for my internet to constantly be down

• 
  andy lanyon (@andylance1977) reported 58 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam Tracey (@adamtracey8) reported 6 minutes ago

  @virginmedia @scoobiesue82 Tried everything you have recommended @virginmedia and still have the issue. It is only with Big Bang Theory on TLC channel 128. Can we get an update on this

• 
  devonj07 (@DevonScfc) reported 16 minutes ago

  @DJMattPeverell @virginmedia gone all the way down in stoke aswell mate

• 
  Chris (@plushchris34) reported 19 minutes ago

  @virginmedia Thats another problem (still unresolved) I cant log in to my account, I get a message saying I cant log in because I dont have a passkey, then when I try to log in with a password it wont let me, if I request a new password I get stuck in a loop

• 
  Madeleine Ebbs (@MadeleineEbbs57) reported 21 minutes ago

  Virgin Media, The Tonight Show, Crime is down in Dublin???

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 21 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  zach close YT (@ZachcloseYT) reported 23 minutes ago

  Because of you @ScottishPower virgin media went down don't turn our power off again without letting us know you have to give people notice

• 
  MR_TRAVIS (@Travis_techz) reported 27 minutes ago

  @me_marifi @virginmedia @O2 Send me a DM for help

• 
  Sunny Singh (@sunnysenguk) reported 27 minutes ago

  @virginmedia just spent a hour with 2 advisors who have made me feel like disconnection is the best option with VM, I have raised a complaint but I don’t feel confident that it will come to a resolution after my experience. Shame to end my contract after 15 years as a customer 🤬

• 
  Ana Atkinson (@Ana1Atkinson) reported 28 minutes ago

  @virginmedia These problems have been on & off since Thursday. Will we get compensated & will Virgin issue a statement to their customers to let us know what is going on? It seems like you have serious problems & just keep saying it will be fixed in 24 hrs. I have no landline, tv or internet

• 
  sineadsmith (@sinead_smith13) reported 29 minutes ago

  @virginmedia Your apps not working now