Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/29/2026 07:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Blackwood, New Tredegar, Caerphilly, Clevedon, Barry, Cwmbran and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • soozles_ Soozles (@soozles_) reported from Barry, Wales

    @virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @Chrisitv They've got a duplicate account in CAPITALS @VIRGINMEDIA not helping. Stupid wuckfits all of em

  • djwardy7 DJ 🎧⚽ (@djwardy7) reported from Cardiff, Wales

    @foxycockney Virgin media is down I think

  • 7084phil Phillip Lockley (@7084phil) reported from Cardiff, Wales

    @virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave

  • josh_wats09123 Joshua Watson (@josh_wats09123) reported from Dinas Powys, Wales

    @TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    My neighbour has the same issues. @virginmedia

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.

  • josh_wats09123 Joshua Watson (@josh_wats09123) reported from Barry, Wales

    Virgin Media WiFi is down yet mine is working fine 🤷

  • perks18 Roger Perks (@perks18) reported from Cardiff, Wales

    @virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!

  • BenLloyd91 Ben Lloyd 🔰 (@BenLloyd91) reported from Cardiff, Wales

    @RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣

  • perkie7 Claire Perks (@perkie7) reported from Cardiff, Wales

    @virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @monotron_ Tbf, virgin media's network is on the shit side

  • SammyHarrison89 Sam Harrison (@SammyHarrison89) reported from Cardiff, Wales

    @disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.

  • Johnsbigsister Karen Murphy (@Johnsbigsister) reported from Barry, Wales

    @PeriPusher @RiannaSandu @virginmedia Listen idiot, if I pay for a service I expect to get it. If I don't I want my money back.

  • robkbangor Rob Knowles (@robkbangor) reported from Cardiff, Wales

    @virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @TwitterSupport This account @VIRGINMEDIA is making out it's @virginmedia and causing a **** up. Do the right thing and laser beam their house. 👍 You have my permission.

  • perkie7 Claire Perks (@perkie7) reported from Cardiff, Wales

    @virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub

  • JonWillCap Jon Capistrano (@JonWillCap) reported from Penarth, Wales

    Virgin media went down because China is secretly building 6G towers accross the UK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Qifullx BW (@Qifullx) reported

    @virginmedia In practice, you agreed to disconnect me and are chasing me down to pay for services I have not used. And after having charged me double for services used for a couple of years because I would not commit to a long term contract. I think you should review how treat customers.

  • my_familyof_3 Jess Barraclough (@my_familyof_3) reported

    @virginmedia : don't leave us your a valued customer let us throw all these deals at you to make you stay! Also @virginmedia : let's provide them really crap service until they go, that will work 🤬😤

  • Wilty_3 Wilty (@Wilty_3) reported

    @virginmedia I shouldn’t need to go onto a forum to deal with a complaint. I messaged virgin directly with a complaint & once again I have had no response in the cited 28 days. I’m now going to the ombudsman because you are absolutely useless. Can’t even respond to a customer complaint.

  • dilrajsachdev DILRAJ (@dilrajsachdev) reported

    @iconews Please help or advice me. What can I do when @virginmedia leaked my information and they confirmed me I got a SCAM email and sms saying its from virgin media. It has name and address also .😡😡😡 @Ofcom #gdprbreach

  • mat84481881 Mark Matthews (@mat84481881) reported

    @virginmedia very disappointed with the customer service I’ve been getting lately. Trying to renew my contract but it’s obviously not as important to Virgin Media as it is to me??

  • TokensDeals TokensDeals LLC (@TokensDeals) reported

    @virginmedia @virginmedia no my hub is less than a month old, why are you talking about my hub when the problem is in my area? if you cant do your job pass me to someone else

  • Mark09395605 Mark (@Mark09395605) reported

    Never have a ever had as bad customer service from anyone as I have @virginmedia. Had my tv and broadband cut off for over 2weeks and now my mobile and have never missed a payment and no one seems to be able to help! SHOCKING! #virginmedia

  • T_Marshall13 T Marshall (@T_Marshall13) reported

    @virginmedia I understand this can take time but all I’m asking is for you to give me back the data on my virgin mobile account that I’ve had to use due to this outage!

  • wendyplatt Wendy (@wendyplatt) reported

    @virginmedia my parents are in their 80s. They have your Wi-fi and phone. The phone is not working today and they can’t contact you to tell you. This happens regularly- the service is very poor I’m afraid. Please contact me to organise the rectification ASAP

  • ShayneWilliams Shayne Williams® (@ShayneWilliams) reported

    Hey @o2 did you sell all of your masts so that your deal with @virginmedia could go through because if having no signal at home for 2 years isn’t bad enough, I can’t get any signal pretty much anywhere in London. One of the biggest cities in the world. 🙄