Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.

City	Problem Type	Report Time
Cardiff	Wi-fi	8 hours ago
Cardiff	Total Blackout	1 day ago
Cardiff	Wi-fi	1 day ago
Cardiff	Wi-fi	1 day ago
Cardiff	Wi-fi	1 day ago
Cardiff	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Ryan Davenport (@Welsh_Saint14) reported 2 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 3 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Acuharmony-UK (@AcuharmonyUK) reported 8 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

• 
  Gill Harrison (@gillih) reported 16 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Darren Coomber (@Dazc090861) reported 26 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Darren Coomber (@Dazc090861) reported 30 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  Pauline Lomax (@RedhillsAnnie) reported 30 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Mark Smith (@markccfc70) reported 36 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Gill Harrison (@gillih) reported 36 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  Rob Downer (@NobbyD27) reported 39 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia Cancel the contract and go to Sky

• 
  Darren Coomber (@Dazc090861) reported 39 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Right Direction (@BackOnTrack__) reported 39 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  Rob Downer (@NobbyD27) reported 40 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 45 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Pauline Lomax (@RedhillsAnnie) reported 45 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Sam Sims (@mantha_1976) reported 51 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 52 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 54 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 57 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fatmogs1 🐎 (@fatmogs1) reported 7 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.

• 
  LaurenA (@LRNA11) reported 8 minutes ago

  @MartinSLewis Another major issue with Virgin Media (and possibly other similar providers) is that they don’t provide customers an option for “No Roll-on” at the end of the contract. Their reminders are puny and twice I got caught with paying almost double monthly rates after contract. 1/

• 
  Richard (@ylesine999) reported 8 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV42 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Neya (@DHPrevention) reported 8 minutes ago

  @Ofcom Good! It's the sneaky snaky foreign (South Asian) call handlers. It's bad enough they can hardly speak English. @virginmedia

• 
  Daithi (@daithigor) reported 8 minutes ago

  I used to be able to cancel Virgin Media over email. I have the emails to prove it. The last time I tried to cancel over email I was told they "changed the system" and had to ring to cancel.

• 
  Christine💙 (@jaluch) reported 9 minutes ago

  No service at all from @virginMedia nobody to take responsibily for any problems, no manager to speak to its tough we dont care that the attitude.

• 
  The FPL Armband (@TheFPLArmband) reported 12 minutes ago

  @JDSuker @virginmedia They’re the worst. I’m NEVER going back to them

• 
  Fabs (@TTVfabs_lb) reported 13 minutes ago

  @SkyNews They should be refunding every single Virgin Media customer.

• 
  Willow (@Willow75366) reported 16 minutes ago

  @MartinSLewis I have had huge issues virgin media, have caused me a lot of hassle

• 
  Keith A Pearson (@keithapearson) reported 17 minutes ago

  @MrGee27 @virginmedia I disagree. Having suffered their appalling service too many times over the last six months, I think the senior management should be marched naked through the streets of Basingstoke and pelted with rotten fruit. Every weekend for a year.