Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Cwmbran, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
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Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
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Hannah N-T
(@hannahtottle) reported
from
Panteg, Wales
@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
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Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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Chris QK 🔞
(@QuietlyKinky) reported
from
Newport, Wales
@madsmithyt @virginmedia I also have the same issue. South Wales
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia anyone thinking of getting their Wi-fi, think again. We’ve been with the now since NTL days and this HUB 3.0 has been the worst!! Not as good as the make out. The router is in a good position not hidden away yet it’s still crap!!
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Tina Ransom
(@littletinaob) reported
from
Clevedon, England
@virginmedia am paying for pay boxing but have no sound!!!! Please help asap
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Liam
(@liam_oharaccfc) reported
from
Cardiff, Wales
@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Smit
(@SmitlingRob) reported
@virginmedia several weeks of slow internet speeds now. Upload speeds after 9am are throttled below 1mb so I can’t make calls or communicate with work colleagues. Half an hour on hold this morning before being cut off.
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kylacastle
(@kylacastle1) reported
@virginmedia still no reply to my complaint C-1501212178!! Disappointed!! Also no announcements about helping with internet speeds while home schooling and WFH is essential!! Loyal customers get overlooked time and again.
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ScaleBox
(@ScaleBoxApp) reported
@virginmedia Please fix the issue in CB4 ASAP, struggling here with no #internet
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Jon Chandler
(@juancheeko) reported
@virginmedia Not working/working. I cannot report the issue when it happens as the customer service is so poor. I’ve tried everything and yet my bill has gone up. I will soon be moving to a new supplier if it can’t be fixed.
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Josh Bond
(@Josh_Bond27) reported
@virginmedia what’s the estimate installation times at the moment for a new customer
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Justin Emanuel Boreland
(@JustinBoreland) reported
@virginmedia What bit are you doing? The service is disgraceful
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Charlene Hayes
(@MscharleneH) reported
@virginmedia Shockingly inefficient customer services. It’s a con!!!
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Court/ZervR
(@ImZervR) reported
@Stallzy @virginmedia Yeah mate was fine until they did some work recently on the local station and its been **** since and the people you speak to on the phone are ******* brandead
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Alessandro M
(@AllyMaker) reported
Hi @virginmedia are you currently phoning people in the Kent area and asking what colour their router light is showing, & saying there are connection issues in the area, or was I right to think that the call I just received sounded like a scam?
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COACH With NO Name
(@no_coach) reported
@virginmedia This is a joke of a service. Deadline passed so they set another one. Then another. Then gave me 2 fault codes for one issue with different estimated resolution dates!!