Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 12/05/2025 16:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Cwmbran, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomPontypool Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCwmbran TV
United KingdomNewport Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed

  • cardiffrebel ANDREW JUDD (@cardiffrebel) reported from Cardiff, Wales

    @virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?

  • RupaliaSunny Sunny Rupalia (@RupaliaSunny) reported from Penarth, Wales

    @virginmedia have the worse broad band service....customer service is a shambles and all.

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?

  • wenglishpaul Paul Scanlon 🏃‍♂️🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏃🎖 (@wenglishpaul) reported from Cardiff, Wales

    Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.

  • reddevil1975 Leanne Everest 🙏❤ 🌈 🦄 (@reddevil1975) reported from Barry, Wales

    @virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x

  • misselisamartin Elisabeth (@misselisamartin) reported from Cardiff, Wales

    @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

  • rhysforan rhysforan (@rhysforan) reported from Cardiff, Wales

    @virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.

  • KerryMordey Kerry Mordey (@KerryMordey) reported from Cardiff, Wales

    .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!

  • stfcjoner1986 Moe Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

  • Jessybell1988 Jessica Venn (@Jessybell1988) reported from Cardiff, Wales

    @virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.

  • dobbo79 sarah dobson (@dobbo79) reported from Cardiff, Wales

    @virginmedia my WiFi is down AGAIN, come on, this is stupid now!!

  • dma990 Dania.M (@dma990) reported from Cardiff, Wales

    @virginmedia tv box not turning on, tries to start up and then turns back off help pls

  • jonny_ex9 Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please @virginmedia

  • nathanspackman Nathan Spackman (@nathanspackman) reported from Barry, Wales

    @virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?

  • clareasimpson Clare Simpson (@clareasimpson) reported from Caerphilly, Wales

    @virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?

  • josh_wats09123 Joshua Watson (@josh_wats09123) reported from Barry, Wales

    @virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Anthondo1970 AntD (@Anthondo1970) reported

    @virginmedia my box just switched itself off and on again but now I have no connection to any channels, just a cs9994 error message. Help!!

  • samkingco sam king🧊ICE64.com (@samkingco) reported

    my internet from @virginmedia truly is a piece of ****, constant disconnections and buffering for months now even though it's supposed to be 500Mbps. actual garbage service

  • JustMeeVicky Vicky (@JustMeeVicky) reported

    @virginmedia So the engineers went to the house last Saturday while I was at work and said there was a problem with the pipe so they couldn’t install, when I went to the builders on site they checked the pipe while I was stood there and there wasn’t any blockage,

  • Boults137 Boults Jade Boulter (@Boults137) reported

    @virginmedia I don’t have an issue with ‘2’ sept rate payments being taken however, this needs to equate to 44.50 per month in total for the first 6 months then 46.50 per month thereafter. Not more which you have taken!

  • sean1231 Sean (@sean1231) reported

    @virginmedia is there any reason you ignore me? Not great service for the price I’m paying you monthly

  • jp5ives James Fiveash (@jp5ives) reported

    @virginmedia Well, I’ve had an email confirming cancellation of my order (moving home broadband install) but no confirmation of my account being closed down or confirmation of the refund amount I was verbally given on the phone.

  • MCL_36_2022 Michael Richardson (@MCL_36_2022) reported

    @virginmedia Something is MAJORLY wrong with your website, constantly getting 'bad request' messages when navigating it, despite being able to follow links moments earlier. It must be your site as I can navigate all other websites without issue.

  • Boults137 Boults Jade Boulter (@Boults137) reported

    @virginmedia I am going to be contacting CISAS as this is appalling service!

  • JustMeeVicky Vicky (@JustMeeVicky) reported

    @virginmedia Also even though they went to the house Saturday I heard nothing until Wednesday and wasn’t even aware there was a issue, I then called that evening got transferred between 5 different departments and now to be told it won’t be installed on Thursday as originally agreed.

  • cbcbruton caroline bruton (@cbcbruton) reported

    @virginmedia Why is my Netflix not working when u offered this as a part of my new contract then we are told someone will ring us bk within 5 days awful customer service take our money without supplying the goods 🤬