Virgin Media Outage Report in Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newport come from postal codes NP20, NP19, NP10 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Clevedon, Barry, Caerphilly, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laith
(@ElWaq) reported
Virgin Net still down after two hours.. @virginmedia what the hell are you guys doing?
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carol beckwith
(@millymoglet) reported
@Ofcom what's the process for complaining about @virginmedia who won't cancel our contract despite having given the required 30 days notice?
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Anne Syrett
(@AnneSyrett) reported
@virginmedia 22.30 Monday 24th and no phone call received from your “Network expansion team” which Scott said I’d get today. Not good customer service.
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Dougie Trickett 🏴🇪🇺💙
(@Faster_Martyr) reported
Hey @virginmedia broadband down again in Edinburgh since just after midnight. Modem lights cycling. Time for kip. Hope it's fixed by morning.
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lisa Rosewell
(@lisa_rosewell) reported
@virginmedia Goy in to on line chat and Said an engineer would phone last night. Was not surprised when they didn't . Shocking customer service 🙄
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Emily
(@EmilyJ_KC) reported
Why is @virginmedia wifi so shockingly bad??!! Every other day we are dealing with issues
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Joanna 🦋
(@joanna19x0) reported
why does my wifi NEVER work!! 🙃 @virginmedia #virginmediawifi
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Danny Gorman
(@DannyGorman08) reported
@virginmedia Everything and don’t get no answers from the poor customer care
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Mike Kouts
(@MikeySlough) reported
@virginmedia Not technical issue, it’s your inability to reconcile bills / payments, & overt blackmail to pay more to get my services restored. Until last month I have been IN CREDIT (& may still be) yet every month since Dec 22 you cut me off and demand monies NOT DUE!! More to follow!
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Andy Wadley
(@AndyWadley) reported
Broadband down again, OX28, trying to work from home, multiple router reboots...sort it #virginmedia