Virgin Media outages and service status in Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 24, 10:22 AM GMT+1.
- Internet (73%)
- Wi-fi (18%)
- Total Blackout (6%)
- TV (3%)
The latest reports from users having issues in Newport come from postal codes NP20 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 27: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Clevedon, Pontypool, Cwmbran, Blackwood, and Nailsea.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 3 days ago |
|
Cardiff
|
Internet | 4 days ago |
|
Newport
|
Internet | 8 days ago |
|
Caerphilly
|
Wi-fi | 10 days ago |
|
Clevedon
|
Internet | 11 days ago |
|
Cardiff
|
Internet | 14 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where ππ customer service skills at best
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π΄σ §σ ’σ ·σ ¬σ ³σ Ώβ½οΈπGareth Lloyd πβ½οΈπ΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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MH π΄σ §σ ’σ ·σ ¬σ ³σ Ώπ³οΈβππͺπΊ #yescymru (@cymboi) reported from Newport, Wales@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Tim Burns (@TimmyGrunt) reported from Cardiff, WalesAnyone suffering internet outage from @virginmedia ??
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Graham Findlay FRSA π΄σ §σ ’σ ·σ ¬σ ³σ ΏπͺπΊ (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia β¦ is there network cover problem here cardiff now?
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
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Sam Sims (@mantha_1976) reported from Newport, Waleshey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Paul Ivins π΄σ §σ ’σ ·σ ¬σ ³σ Ώ β ππ³οΈβπ π³οΈββ§οΈ πͺπΊ (@ivinsp) reported from Cardiff, Wales@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged Β£25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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Jonny Ex π΄σ §σ ’σ ·σ ¬σ ³σ Ώ π¬π· (@jonny_ex9) reported from Cardiff, WalesFix my internet please, I donβt have the minerals for this tonight @virginmedia
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Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of Β£351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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Katieeeeeeeeeeeee π» (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here π @virginmedia
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Stacey J Lipowskiπ§ (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so canβt check if it is an issue in the area or not
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cai π΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@caialed) reported from Cardiff, Wales@virginmedia why am I paying Β£45 a month for my internet to constantly be down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RichieRich (@richard81242885) reportedWas say all day be fixed by 6pm now saying by 3pm tomorrow Says internet is working,guess what itβs not, Virgin you are truly π©! Within the last week Iβve had 3 days with full service @virginmedia ! Must do better C-
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Openreach (@WeAreOpenreach) reported@RDadpour Good Morning Reza, Thanks for contacting Openreach today regarding your query, If you have not used a provider that uses the Openreach network for more then 2 year (i.e. City Fibre/ Virgin Media) What happens the address gets de-activated from our network but it will still (1/2)
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Jenny Barstow (@BarstowJenny) reported@virginmedia no service for 32 days appointments booked but for wrong issue, every time I go in chat I get different reasons but nothing comes of it. complaints resolved with no communication with me, all I get is we are dealing with it, to say Iβm fuming is an understatement
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Daniel Murphy (@dansmurph) reported@DartingMelon @alexand979677 @virginmedia Easiest thing to do is phon them up and ask for a loss of service credit, they literally have to give you the money back. No need to wait for the ombudsman etc. you only really need that when your at the deadlock stage
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GW (@GGWilliams72) reported@virginmedia @MrWVaughan I had Stream Box and Broadband set up yesterday. Neither working today, tried Cust Servβs on hold over 45 mins and still no answer! These people are as garbage as their services, spend your money elsewhere. Iβm going back to @SkyUK ππ»ππ»ππ»
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Paul Greenwood (@PaulGr1969) reported@virginmedia i havent reported anything if i lose anything virgin is going to be in trouble
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kim π₯ (@ersaztly) reported@virginmedia sort your ******* ****** internet out I was in a ranked match and my internet is off again, and we paid the bill aswell FIX IT!
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WatchAaron (@AaronLinstead) reported@virginmedia hello, seem to be having some drops in our broadband over the last 48 hours. Iβve followed all steps to reset, unplug etc but still not working as intended. Any help please? Thank you.
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Shen ππ‘οΈ (@ShenArriorVT) reported******* VIRGIN MEDIA FIX YOUR **** RAAAAAH
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Andrea Cook π§· π (@F3Lollipops) reported@virginmedia we've had CS2004 on all channels since yesterday. I spent a long time in a live chat last night & was assured it would be fixed by 11pm last night but it's not. This is unacceptable. At what point do you compensate for not providing the service for which you're paid?