Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20, NP19, NP10 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/18/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Clevedon, Barry, Cwmbran and Ynysddu.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport E-mail
United KingdomCardiff Wi-fi
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • meribelman Peter Williams (@meribelman) reported from Penarth, Wales

    @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

  • katejones_cymru Kate Jones (@katejones_cymru) reported from Cardiff, Wales

    @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

  • emilyjane73 LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales

    @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

  • PaulHunter1969 Paul Hunter (@PaulHunter1969) reported from Cardiff, Wales

    @virginmedia please can you DM me? I can’t get through to the help desk.

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @virginmedia and the signal on box office has gone again! Bloody ridiculous 😡

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @virginmedia Avoid at all cost’s! A terrible company!

  • TetDavis ʇǝʇ🖤 (@TetDavis) reported from Cardiff, Wales

    Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Newport, Wales

    @virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!

  • bert33uk bert33uk (@bert33uk) reported from Cardiff, Wales

    @bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.

  • Jones1Enfys Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales

    @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    @virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sinead74 sinead lawton (@sinead74) reported

    @virginmedia I agreed a new contract with one of your reps but the confirmation email is not was agreed on the phone. It has an 240MB ANYTIME MOBILE element that was never mentioned and I do not want.

  • lilibet74 Kate (@lilibet74) reported

    @virginmedia another loss of service?? TV at this point but the broadband has been in and out today too (and has been flaky for months). When are we going to get the service we pay through the nose for??

  • AndyJ93519624 I Am Andy J 🍻 i think🤔 (@AndyJ93519624) reported

    @Seons_Le @virginmedia So when ur new car arrives but has no seats you're totally fine with waiting a few month's for them to be delivered and fitted? I mean u have 90% of your purchase whats the issue? I bet u wear a mask too!

  • annkavanagh09 Ann Kavanagh (@annkavanagh09) reported

    @Cromwell606 @virginmedia @9Naughtyboi6 You can't register for loss of service as their website is down anyway

  • BurgessCharlene Charlene (@BurgessCharlene) reported

    @virginmedia I can’t even use the app or login for months. I’m the primary account holder and tells me I’m not. Can I ask, what is the issues? Have you been hacked or is it a server issue?

  • _KyleRC_ Kyle Van C (@_KyleRC_) reported

    For a company called Virgin Media, you'd expect them to be working fine but they seem to be down just as much as Lana Wolf

  • PeterAn43802432 Peter Anderson (@PeterAn43802432) reported

    @virginmedia This is The second time in 48 hours that I've had no TV. At least this time the internet didn't go down as well. Your service is truly abysmal. I'll be going to @skytv when my contract with you is up. Same for your crappy mobile service as well

  • louise8372 louise boston (@louise8372) reported

    @virginmedia Got regular channels but no Netflix, prime or other apps - first world problems I know but was in middle of watching something! Grr!

  • BurgessCharlene Charlene (@BurgessCharlene) reported

    @virginmedia Oh and I like the way you’ve avoided my questions asking what the issue is. As customer should know and lot be kept in the dark.

  • BurgessCharlene Charlene (@BurgessCharlene) reported

    @virginmedia Many times but what’s the point is using it when I can’t even login