Virgin Media outages and service status in Newport, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 2 outage signals in the last 24 hours around Newport, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 31, 12:15 PM GMT+1.
- Internet (55%)
- TV (29%)
- Wi-fi (7%)
- Total Blackout (5%)
- E-mail (4%)
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypool, Cardiff, Newport, Hengoed, Cwmbran, Caerphilly, Clevedon, Blackwood, and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 12 hours ago |
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Internet | 14 hours ago |
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Internet | 2 days ago |
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Wi-fi | 3 days ago |
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TV | 3 days ago |
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Total Blackout | 3 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓 (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia It's not intermittent, it's completely down in CF23.
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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spidella's kitkat🍫 || exams (@kkitkat_exe) reported@OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker
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Iso (@Isomniax) reported@OliverGMcManus @virginmedia Pretty sure they’ve actually broken contract here
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Tim (@timlumley) reported@virginmedia Getting fed up of my Broadband speed dropping. Others in the Gateford area of Worksop are saying the same. Kindly rectify whatever is wrong please. I do not pay you for slow speeds!
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Adam Weston (@textmaniac78) reported@OliverGMcManus @virginmedia I got told once and I don't know if it works but if you ring up and upgrade to another package it's classed as a new contract so you can cancel within 14 days maybe worth looking into doing that
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haggard girl 🏳️⚧️ (@fffoceania) reportedVirgin media is so bad it took me turning my phone wifi off and on again 3 times and resetting soundcloud twice just to put on a song
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Mark vix (@Vikk3rs146) reported@virginmedia Leaving because of your ineptitude.. I should take legal action against you for the lack of service you’ve provided causing me and my wife a multitude of hassle cos we work from home .. jokers
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RPD Pacer (@rpd_pacer) reported@Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄
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markrmifsud (@markrmifsud) reported@virginmedia The time to fix is pushed back nearly everything I check
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markrmifsud (@markrmifsud) reported@hobson21435 @virginmedia Same in North Weald. Fix is currently 12:00 Monday
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the_beeb_23 (@thebeeb_23) reported@virginmedia Oh, I can think you should rest easy in bed knowing that this will never happen. I on the other hand have to spend every moment of every day telling people about what a bunch of front b0ttoms your organisation is and how 5hitty sticks should be deployed to keep away from you