Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypool, Cwmbran, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
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Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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Craig Allan
(@CraigAllan5) reported
from
Clevedon, England
@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mattei
(@matteisaint) reported
@virginmedia it’s weird how every time I’m put through to the department to cancel my services I get cut off, almost like you’re making it purposely impossible to cancel
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Ron Kane
(@ka8895) reported
@virginmedia I'm sorry you misunderstood my request. After over 20 years of custom all I need to do is pass on my phone number so you can call me to discuss my chronic issues with your expensive services. DM me tomorrow and I'll pass on my mobile number.
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Kelly
(@Kelly_Havens1) reported
@FieldsHighbury @virginmedia Let alone the numerous times Virgin goes down on a weekly basis for hours at a time…
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Denise Ingoldsby
(@IngoldsbyDenise) reported
@virginmedia That doesn't help with loyalty discounts or the fact that I've been given so much conflicting information. Can someone contact me as I've wasted too much time speaking to your overseas call agents
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James Reeves
(@weavejester) reported
@virginmedia It's fixed now. It usually is within 24 hours (though my area suffered a 6 week outage a few years ago). The problem is the frequency of outages. If there is a loss of service 1 day a week, it's not usable for remote working.
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H Maskell
(@hmaskell24) reported
@virginmedia Even offering to up grade the software in the broken box !!
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Rachel Shillcock 🐝
(@MissRachilli) reported
The actual audacity of a @virginmedia staff member on the phone today! Incredibly rude, ignored me & refused to talk to me when I was clearly asking Qs and trying to help, and then asked a family member not to share their details with me, no doubt so that I couldn't report them!
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Rachel Shillcock 🐝
(@MissRachilli) reported
@virginmedia What makes this even more frustrating is that I *am* on the account as somebody that can speak to them about account issues, and they still refused to answer me even when I asked direct questions - I was literally blanked until the family member spoke instead.
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Yann Mainier
(@ymainier) reported
@virginmedia Just received a service update email saying that my issue is fixed. I've tested and everything seems to be working fine again. Thanks @virginmedia for resolving the issue way sooner than the original estimate
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Eilidh Forrest
(@EilidhForrest2) reported
@virginmedia service is appalling. Instillation in the front of my house for over a month that I didn’t ask for and no way of resolving the issue because I don’t have an account #virginmediacomplaint #virginmediacusomterservice