Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 12/06/2025 05:25

December 06: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Pontypool, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.

Loading map, please wait...
City Problem Type Report Time
United KingdomCwmbran Total Blackout
United KingdomCardiff Total Blackout
United KingdomPontypool Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCwmbran TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • TheRealNigsy Nigsy (@TheRealNigsy) reported from Newport, Wales

    @virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?

  • shawsy26 Shawsy-mufc (@shawsy26) reported from Alway, Wales

    @virginmedia Yes should be no problem

  • MagicSteve28 Steven Williams (@MagicSteve28) reported from Cardiff, Wales

    @virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia Husband can’t sign in off PC... any issues ??

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Victoria, Wales

    @virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!

  • RichardPlatts1 Richard Platts (@RichardPlatts1) reported from Cardiff, Wales

    @virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡

  • darth_noga Darth Noga (@darth_noga) reported from Barry, Wales

    @virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!

  • welshtoffee11 joshua mitchell (@welshtoffee11) reported from Maesycwmmer, Wales

    @virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely

  • Cardiff_Dave David Sinclair (@Cardiff_Dave) reported from Cardiff, Wales

    Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.

  • StrombolyS Manu (@StrombolyS) reported from Cardiff, Wales

    @virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work

  • HanneRuthHall Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales

    @virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!

  • LRLettings Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales

    @virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia why is the ufc ppv not working?

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day

  • niamunna1 Nige ⚡ (@niamunna1) reported from Newport, Wales

    @virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof

  • LRLettings Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales

    @virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • VMCcare Virgin Mobile Care (@VMCcare) reported

    @Samalarrr0542 Good morning, Samantha. While I do apologize for the difficulties, are you based in the UK? As this is the support page for Canadian customers, we advise Virgin UK members to reach out to @VirginMedia. — KB

  • cheznewman Cheznewman (@cheznewman) reported

    @virginmedia can my hub be upgraded, currently working from home and constantly dropes had this one for years and WiFi doesn't reach all rooms in the house and now putting price up. What can you do??? Would call but can never get through!

  • Biggswb Biggswb (@Biggswb) reported

    @da_rippaa @bt_uk @virginmedia I was getting 18meg but the speed was fine it was the not working and them wanting endless money to replace the leads they burst open 😖 I know the pain of Virgin Media I left them to go around Sky/TalkTalk/Plusnet and eventually BT who burst the wires 😖

  • CraigMu88416887 Craig Mullen (@CraigMu88416887) reported

    @Gramsilver1 @virginmedia Graham, if you’re struggling contact this number 08000520264. It sounds like the regular customer service number but it isn’t, it’s for the executive office. Only open 9-5 Monday-Friday I think. I was given the number after I had to email their CEO/Exec team for a response.

  • ZionistWolf Karl (@ZionistWolf) reported

    @LiamKenniford @virginmedia Shocking, you should get a refund on that as the service isn't being provided.

  • BWH93_ Ben (@BWH93_) reported

    @BigDosserMove @zeninternet Heard @virginmedia wouldn’t mind a new customer 👀

  • VisctFishpond Dr Viscount Fishpond (@VisctFishpond) reported

    @virginmedia No. Phoned service line and a technician is booked.

  • yveperrett Yve (@yveperrett) reported

    Absolutely had enough of @virginmedia paying for a service I cannot use due to their appalling signal and cannot get through to anyone on the phone to correct this. Definitely will not be renewing my contract

  • ksimeson karen simeson (@ksimeson) reported

    @virginmedia any idea how I can actually get the service I am paying for without spending every day off from ICU explaining my issues or do I just cancel. 😡

  • geordie1kenobi sean kelly (@geordie1kenobi) reported

    @virginmedia No known issues I’m sure my router isn’t working properly I need a new one in positive of it