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Virgin Media outages and service status in Newport, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 13, 4:23 PM GMT+1.
  • 54% Internet (54%)
  • 23% Wi-fi (23%)
  • 10% Total Blackout (10%)
  • 8% E-mail (8%)
  • 6% TV (6%)

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 and NP19 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 15: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cwmbran, Cardiff, Portishead, Clevedon, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Newport Wi-fi 2 days ago
Cwmbran Internet 2 days ago
Cardiff Internet 5 days ago
Cardiff Internet 6 days ago
Cardiff Internet 6 days ago
Cardiff TV 6 days ago

Nearby cities with recent reports

Cardiff

7 recent signals

5 days ago
Cwmbran

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Justine_F1
    Justine (@Justine_F1) reported from Cardiff, Wales

    @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

  • damianKerlin
    damian Kerlin 🏳️‍🌈 (@damianKerlin) reported from Cardiff, Wales

    @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

  • AlMaManshp
    AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported from Beechwood, Wales

    @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

  • roseall87907765
    rose allen (@roseall87907765) reported from Cathays, Wales

    @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

  • MsWhippet1
    Trudi Foster (@MsWhippet1) reported from St. Julians, Wales

    @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • CharlBalcombe
    Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

  • mz_drennan
    mz f Drennan (@mz_drennan) reported from Cathays, Wales

    @virginmedia you ,mean the awful service you usually provide is even worse,,

  • markccfc70
    Mark Smith (@markccfc70) reported from Cwmbran Central, Wales

    Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

  • blue_murdock
    Ritch Zablan (@blue_murdock) reported from Cardiff, Wales

    @virginmedia … is there network cover problem here cardiff now?

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BeccaJane182124
    Becca Jane (@BeccaJane182124) reported

    @virginmedia not impressed with customer service! As a loyal customer for over 5 years I was looking to upgrade to the sports package with Netflix and WiFi. I was refused the £52.99 deal as that is “only for new customers”. I was told I would need to pay £130 for the same deal!

  • jemski7
    Jemski (@jemski7) reported

    @virginmedia Not in the slightest. I’ve had many many conversations with your representitives and have been dumbfounded by the treatment you’ve given a customer of 25 years so I’m done. Your customers are just numbers to you.

  • NicolaDonnan
    Nichola 2020 (@NicolaDonnan) reported

    @virginmedia how do we speak to a real person? A lorry knocked down or phone pole today meaning 5 houses have lost their phone/ WiFi cable. We need to organise reconnection.

  • irbrassmonkey
    Ian (@irbrassmonkey) reported

    @virginmedia What is going on with the internet in Bounds Green really not happy. This is my first month with you and because of this black out I have missed a one in a universe event. It will never happen again ever. Very disappointing.

  • daleclarke1980
    dale clarke (@daleclarke1980) reported

    @virginmedia Why are you chiming in? It’s an o2 problem unless you have got your grubby mitts on their app?

  • PHILROOKS
    just me (@PHILROOKS) reported

    @sharonmariahall @virginmedia It's not @virginmedia I find the issue, it's the poor customer service. I cannot understand how a CEO doesn't see all the bad reviews and do something about it.

  • dombuz
    Buzz (@dombuz) reported

    So, tomorrow begins the process of renewing my virgin media for the same price they offer new customers. My current deal renewal price £29.99pcm. New customer £24. The haggle and 1 hour of the worst customer service help line will be worth it.

  • leeb9972
    Lee Black (@leeb9972) reported

    @virginmedia Dundee DD4 area, limited broadband, any issues you are aware of, i might need an engineer :(

  • PrincessSuzy1
    Sue W (@PrincessSuzy1) reported

    @virginmedia hi, can you tell me who to contact to resolve an issue logging into VirginTvGo app please? Despite following the correct “forget password” process keep getting an error message saying can’t sign in with a sub account but we’re using the main account!?

  • fangaztic2
    Ⓖⓐⓩⓩⓔⓡ Ⓗⓐⓡⓥⓔⓡⓢⓞⓝ (@fangaztic2) reported from Gosport District, England

    @frecklesB13 @wullybh88y @virginmedia If you have paid for the service but not getting it's an offcom matter as they failing in their contract