Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Al
(@algro10) reported
from
Clevedon, England
@stewartcarter6 Appears it’s a Virgin media issue , shambles
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Gareth Thwaite
(@GarethThwaite) reported
from
Barry, Wales
@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Al
(@algro10) reported
from
Clevedon, England
@10sam_h Yeah likewise, virgin media awful still not sorted it
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
-
Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bernadette Young
(@macchiatogirl) reported
@nickopotamus @virginmedia Super rude and passive aggressive when I finally got fed up with the same thing (being charged double what a new customer was charged) and decided to switch. Claimed they “could not” end my out of contract plan without telling them my reasons.
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Chase on the Case
(@Chaseoncase) reported
@virginmedia There's no known service issues
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Stu B
(@stu05b) reported
@virginmedia @zoebartlett They don’t seem to understand that they don’t answer. Joke of a company. Will makesure I tell people never to use them
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Lep
(@xLepebble) reported
4 times this week my WiFi has gone down. Sort it out ffs @virginmedia
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Lep
(@xLepebble) reported
@virginmedia Its gone down again lol
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rayofsunshine 💙
(@lestatsmum) reported
from
Halesowen, England
@virginmedia do you have a number or email so I cancel mobile insurance?
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Anji
(@Anjijj41) reported
@virginmedia I am still waiting for this issue to be resolved after 3 months ! The service is beyond disgusting! What I am supposed to do about this as all Virgin seems to want to do is take my money whilst completely ignoring me
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25/8
(@SheikLingo) reported
@virginmedia Big man your replying after 4 hours asking stupid questions
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Jack Rising
(@JackRising3) reported
@virginmedia Hi again, the lady who answered diddnt really seem to get my query and tried to process and order for me! Does this mean the service is available at your end or was she just going to contact me when it is available!
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Heather Heath
(@heathheath999) reported
@virginmedia @zoebartlett Following this stream has convinced me to swap to Sky for my phone and broadband and I’m not even having any issues! Can’t imagine your frustration, Zoe!!