Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Cwmbran, Pontypool, Newport, Clevedon, Caerphilly, Blackwood, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
Total Blackout | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
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DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
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Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
Virgin Media WiFi is down yet mine is working fine 🤷
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🤡
(@mdv_sym) reported
@virginmedia Cheers for your garbage of a response 🥰 can tell why your services are **** when you don’t even have basic customer service skills at virgin HQ. Oh and funnily enough sky doesn’t require customers to wait a week for internet they’ve paid for.
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Craig Valentine
(@vallers78) reported
@virginmedia Fobbing me off again this is so embarrassing.... the forum team can’t help. I had this simple query sorted weeks ago when I’d spoken to an advisor however it appears that the time I spent sorting that is wasted ..... would it not be easier to get someone to contact me ?
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Martin Donohoe
(@partymarty9912) reported
@virginmedia Yes. It said low signal in some rooms. I did reboots and all sorts. Still had connection drops.
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Vanessa
(@strolive) reported
@virginmedia I have called this number 3 times and stayed on the line for 1.30h, 2hrs, and 50min Are you able to give me any help
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Chris M
(@BWFC1982) reported
@virginmedia I only solve my issues with the mesh tech that I've had no choice but to invest in. Its wireless but its not what I want. I'd like someone to contact me about downgrading my pointless 200mb connection and also regarding the complaint I logged four days ago
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Tulika Pandey
(@tulikapandey) reported
Hi there, I have been trying to get through to @virginmedia 0345 454 1111 number as well as trying to access the online help agent about a billing enquiry, but have been unsuccessful during the last week. Please can you help? Is there an issue at the moment. Thanks!
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Andrew KM
(@andrewkm__) reported
@virginmedia Yes it is half good, well put - because it's *$#&ing down half the time.
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Vanessa
(@strolive) reported
@virginmedia Your customer service is unbelievable.
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chris
(@pinec1975) reported
@virginmedia Stay connected may be your customer service team should stay connected when chatting to customers,1st agent said he was logging off in 10 mins and ended chat midway through. 2nd complaint agent gave 3 generic responses and disconnected #StayConnected @virginmedia @richardbranson
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Reece.
(@RMorgasm) reported
@virginmedia Probably because your internet sucks as much as your customer service! I think I’ll just go elsewhere you clearly aren’t bothered about your customers.