Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/02/2026 11:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Newport, Caerphilly, Cwmbran, Ynysddu and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBarry Internet
United KingdomBarry Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • NobbyD27 Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

  • jonny_ex9 Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported from Cardiff, Wales

    Fix my internet please, I don’t have the minerals for this tonight @virginmedia

  • LaurenKetchley LK (@LaurenKetchley) reported from Cardiff, Wales

    @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

  • welsh1lad Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

  • gazthebluebird1 Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales

    @virginmedia That's not going to help me reset my password.

  • welsh1lad Rob Weaver (@welsh1lad) reported from Barry, Wales

    @virginmedia Iv had my email account for 20 years + now with no issues till yesterday

  • algro10 Al (@algro10) reported from Clevedon, England

    @stewartcarter6 Appears it’s a Virgin media issue , shambles

  • Carl_E88 This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported from Cardiff, Wales

    @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

  • algro10 Al (@algro10) reported from Clevedon, England

    @10sam_h Yeah likewise, virgin media awful still not sorted it

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

  • BackOnTrack__ Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

  • GarethThwaite Gareth Thwaite (@GarethThwaite) reported from Barry, Wales

    @virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    @daisylnaughton @virginmedia Down for me too

  • gazthebluebird1 Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales

    @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

  • stfcjoner1986 Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PCalcao Petrifying Pedro (@PCalcao) reported

    The anxiety of waiting for the Virgin Media tech for the long-delayed broadband installation... and wondering if they'll manage to **** things up yet again as the appointment slot time ticks down...

  • Mr_Saurabh_Rana Saurabh Rana (@Mr_Saurabh_Rana) reported

    @virginmedia Hello Dear, explaining the issue since Day 1 and now its Day 5 to witness the worst Verginmedia services. #worstservice #virginmediadown

  • MrDavidEBrown David Brown (@MrDavidEBrown) reported

    @virginmedia It's the router that's the issue. Keep on getting the green bar at the bottom of the box rather than it being white.

  • Neverfadingwood neverfadingwood (@Neverfadingwood) reported

    @Tubs05914379 @virginmedia Oh bloody hell, sorry to hear that. I'm not too bad today, thanks. Not enough work done, but I can make up for that tomorrow.

  • johnproc57 DumbleNoMore John (@johnproc57) reported

    @GrocerJackUK @MilliLeaks_ I'm on Virgin media too. I've got a Cisco router/hub that connects into my crap Virgin router and bypasses its routing functionality. It feeds three wifi access points (by cable) that are dotted around the house. Supplied by one of the lads at work.

  • ffjacko Philip Jackson (@ffjacko) reported

    @virginmedia No it hasn’t. My issue has been ongoing for the last 2 months. I tweeted this after a conversation with a member of your team earlier today.

  • cpreda1979 Cristian Preda (@cpreda1979) reported

    @virginmedia Yes they told me to pay £5/month in order to get a booster signal. I have a small house, not a mansion. I can't tell my 3 year old boy to go in the living room in order to watch his tablet at bedtime. And £5/month it is a lot.

  • tttianna_ ᵇˡᵐ t i a n n a (@tttianna_) reported

    nahhhhh virgin media are the worst

  • CatherineSHW catherine wakeling (@CatherineSHW) reported

    I have tried to cancel my virgin media account 3 times now , because I have been shielding in some one else’s house, the moving development can not cancel it , because I am not living in my house and they pass over to customer service , who pass me back to the moving department!!

  • barrystanbridge Barry Stanbridge (@barrystanbridge) reported

    Please @virginmedia sort my broadband out! I’ve just renewed my contract again for 18 months! I keep getting issues with my wifi connection. I’ve spoken to 2 people now and it’s still not correct