Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Portishead, Newport, Cwmbran, Pontypool, Hengoed, Caerphilly, Clevedon, and Blackwood.

City	Problem Type	Report Time
Cardiff	Wi-fi	8 hours ago
Cardiff	Internet	13 hours ago
Cardiff	Total Blackout	1 day ago
Portishead	Wi-fi	3 days ago
Cardiff	Total Blackout	3 days ago
Cardiff	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 3 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

• 
  Ed Morris (@edmorrispt) reported 4 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 6 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Right Direction (@BackOnTrack__) reported 6 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Gill Harrison (@gillih) reported 7 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Rob Downer (@NobbyD27) reported 12 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Ryan Davenport (@Welsh_Saint14) reported 12 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 13 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Gareth Thompson (@gareth_thmpsn) reported 18 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Sam Tempest (@SATempest) reported 24 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Pauline Lomax (@RedhillsAnnie) reported 25 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Mark Smith (@markccfc70) reported 31 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  mz f Drennan (@mz_drennan) reported 34 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Sam Sims (@mantha_1976) reported 35 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Right Direction (@BackOnTrack__) reported 40 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  andy lanyon (@andylance1977) reported 42 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Charl Balcombe (@CharlBalcombe) reported 43 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Benjamin Hartrey (@benj8min) reported 44 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  lee williams (@thelee_x_w) reported 54 minutes ago from Cwmbran Central, Wales

  @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

• 
  Pauline Lomax (@RedhillsAnnie) reported 58 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G99 (@G99____) reported 6 minutes ago

  @BingoBertie @RichardLXXII @virginmedia Worst advice ever!! This is not un agreed discounts will have ended

• 
  Steve Wright (@wobbleatbar) reported 7 minutes ago

  @virginmedia over the last couple of weeks I have been getting CS2004 errors. Sometimes it clears in a minute or so sometimes I have to reboot I’m in HA4 area. Please advise.

• 
  Mark Aitken (@sparky0710) reported 8 minutes ago

  @virginmedia Still no Internet. A full day without Internet and no update as to what is the issue or when likely to be resolved. Definitely be leaving after contract. WFH and this isn't first outage. Never had this with previous provider.

• 
  Frazzz (@FrazzzYT) reported 17 minutes ago

  I guess @virginmedia hardware can't handle a little rain? No wonder they go down so much in Scotland -_-

• 
  UnTzY 🚶🏻 (@untzy) reported 19 minutes ago

  @HayekAndChips @virginmedia @MartinSLewis They are a nightmare, make it hard as possible to cancel.

• 
  Laura Rogowski Weldon (@LauraRWeldon) reported 20 minutes ago

  @HarrietHarman A government minister's family members were downloading porn on virgin media and claiming it back off the taxpayer the last time you lot were in power, so I'd pipe down if I were you.

• 
  MrsHoustie🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Houstie1886) reported 22 minutes ago

  @virginmedia Yes the service stays page says no issues. But the helpline said 24 hours now the chat help saying another 24 hours. Lots of neighbours having the same issue. Can you advise please?

• 
  G99 (@G99____) reported 23 minutes ago

  @BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad

• 
  Mr. Miyagi 🌴 (@GrumpyBiker1969) reported 24 minutes ago

  @O2 ever since you merged with virgin media trying to pay on your web site / app is impossible Been a customer for over 20 yrs Your service is diabolical

• 
  Penelope Jane (@Penelop30614474) reported 30 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies