Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP19, NP10 and NP20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Barry, Cardiff, Pontypool, Cwmbran, Clevedon, Caerphilly and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Barry |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontypool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
@virginmedia WTF is going on with my services. None of my channels are working!!!
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Claire Louise
(@honeys_) reported
from
Cardiff, Wales
@virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
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Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package
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Julie Nicholas
(@JulieNicholas_) reported
from
Newport, Wales
And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Old man speaks the truth
(@Oldmantruths) reported
@virginmedia so… you sign a new contract and then get evicted. Virgin Media then charge you for early termination!!! Are you serious???? Great customer care and service. Thanks for making Christmas so memorable
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John
(@Goose1167) reported
@johnnyXscotland @virginmedia I'd love to get 39 as promised by @EE, but we don't get anywhere near that on a consistent basis. Sometimes we don't get anything at all and it's blamed on the amount of people using the network. We will be moving to Starlink in January
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add name here
(@philmck74) reported
@virginmedia @Bella41368329 Virgin media … try reaching out to us - we won’t answer phone calls, the Bots can’t help, you can’t email and our social media channels will tell you to reach out . You go around in circles with them
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Sue
(@bob7bob) reported
@ClarkRenney @virginmedia Sometimes it's better if you go to the Virgin Media Community, just Google it and sign in. Questions can be asked and if your issue isn't resolved, someone will help. They are real humans. Good luck.
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LFC_ Mentality_Monster
(@MonsterMenLFC) reported
@EE I’m on the phone to them now. The best they can offer is a free WiFi extender for 3 months and then I have to pay extra thereafter which is a big increase on what I am paying. All I want is a broadband service that works as good as what I had with @virginmedia before.
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Bigg_D
(@BiggD30874902) reported
@virginmedia First installation on the 12th failed because your records weren’t up to date and there was no active line, that was fixed on the 15th, was then given installation date of the 2nd Jan but because Sky weren’t updated they have cut off the service for broadband and landline
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silverdoor
(@Silverdoor_) reported
@virginmedia @PMIOMTT Having same issue. Can’t login into sky sports app via iPhone or iPhone using Virgin Media logins. You can’t watch it via Virgin Go as it forces you to the Sky Sports App. Very frustrating.
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amit yadav
(@amityadav138045) reported
@virginmedia - Last week got virgin media installed. Speed is 100 mbps while my plan is 1000 mbps. On top of that internet stopped working today and no one is picking in customer care, only bot is talking nonsense and hanging up. No idea what to do
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SteveM
(@Steve_M73) reported
@virginmedia How do I make a complaint? The phone number on website gives options but none mention complaints. BTW Virgin media must be a great place to work, just tell customers you will fix problem then call them back, do neither, then repeat.
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Jazzz
(@Jake40866630944) reported
@ChefPaul41 @virginmedia Mate I’m with Virgin they that ****. I now pay @EE for £13.99 a month for unlimited data and just connect to it and works really well!