Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypool, Cardiff, Cwmbran, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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cyfen
(@CyfenGG) reported
virgin media is so ******* bad who would have known a virgin would be this good at going down im so mad
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Bigman02
(@Bigman025) reported
@DowndetectorUK Virgin media is dog ****.
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polo
(@polobear2001) reported
@virginmedia fix your **** you useless ***** oh my life 💀
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Bill Kilvington 💙 FCODP, FRCA
(@BillKilvington) reported
@virginmedia I know your apparently upgrading the service in my area, CR5. But loss of connectivity EVERY day this week is completely unacceptable. Where are the updates, this was only supposed to be work on Monday. Text notification not working either.
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URSULA 🇸🇪
(@indicaeve) reported
@virginmedia yous are the SHITTEST company ever 🐀 why ******** does my router keep going on n off? £90 a month to be pissed about suck ye ****** mums
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Ahmed Arikat
(@arikat73) reported
@virginmedia Hello, is there any update? As I am unable to use this service to connect to WiFi on the underground.
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Richard Brettell
(@sunlandfan1) reported
@virginmedia The service is not out it just doesn’t connect to Wi-Fi it just spins saying connecting then kicks me out
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tommyetchells
(@tommyetchells) reported
Would advise anyone NOT to use @virginmedia . Worst customer service ever and a nightmare to leave. Then when yo finally leave they still send bills 🙃
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S3sur3 Rand0m
(@S3sur3Rand0m) reported
@virginmedia I am not a customer. I am a security engineer whose company has been attacked by an actor that is one of YOUR customers. I strongly suggest you put me in contact with a member of one of your security teams so that this issue can be resolved for all concerned.
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Sabrina
(@007_SabrinaJ) reported
@virginmedia I spoke to them the day before yesterday. Said they can’t help me. They refuse to listen to how I was sold the package and that was what I had requested in my complaint and told me that they hadn’t done so. The person who was to call didn’t call and asked some woman to call me