Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Kevin Fortey
(@GiantVeg) reported
from
Cwmbran Central, Wales
@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Acuharmony-UK
(@AcuharmonyUK) reported
from
Clevedon, England
@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Andrew Wilcox 🛖 Shedified
(@unclewilco) reported
from
Penarth, Wales
Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia The image attached shows you have notified me of an issue
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Br1t 2000
(@Br1t2000) reported
@virginmedia Seems u have a network problem as lots in my road having the same issues
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Wullie Oliphant
(@OliphantWullie) reported
@virginmedia Terrible and we had no internet ....AGAIN for most of the morning. I'm a technophobe and finding it difficult to respond to texts and prompts. All we want is a reliable service. If it's US could you please arrange for an engineer to visit? Ta.
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mohammed idris* 19 *
(@Idris_HHZ) reported
@KirstyLFC1892 I take it back. Wasted an hour of my life without resolution @virginmedia
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lolkaye
(@lolkaye) reported
Virgin media 'help line'!!! What a joke. Reported a fault on our landline yesterday. Was told an engineer would be here today between 4pm and 7pm. No-one arrived. Spent the next 2 hours getting through.
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Alex
(@realex_8) reported
@mikeybhoy11 @SkyHelpTeam @virginmedia It’s so frustrating - main box, no problem and works like a dream. The mini box is a total pain in the backside.
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Anth Young
(@AnthYoung83) reported
@markbradley1986 @virginmedia Its mad, never heard a bad word about them until I've got it and now I'm worried about my future with them.
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Sara
(@sir_madam_blody) reported
@virginmedia OMG! This is my problem! I call any number and no one can find my file. It is not there no one can do Anything. There is no supervisor or manager or someone who can do something about this? You have to be able to do something.
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Stu Williams
(@juliestuartand1) reported
@virginmedia Don't want to call you as you don't have enough customer service agents to answer the lines. Never been so frustrated before with an organisation. A forum is not going to help. I'm cancelling my direct debit. Can I have the full details of the ombudsman you use
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Circadian
(@reptkeu) reported
@virginmedia Are you serious?? You keep pretending to help. Hahaha. Useless broadband, useless customer support. Last time we ever use #virginmedia
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angela mckenna
(@ang21din) reported
@virginmedia the worst customer service I have experienced. Told package was one price accepted that then found out they had cancelled one of the tivo box sets. Now the same package is £20 more for my two box sets. Getting nowhere with virgin media over the telephone and on chat.