Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP11 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Cwmbran, Newport, Clevedon, Caerphilly, Barry, Blackwood, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Pontypool |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Simon Phillips
(@simmo_phillips) reported
from
Barry, Wales
@Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?
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Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!
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Phillip Nifield
(@NifieldPhillip) reported
from
Cardiff, Wales
@virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?
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Mr Bowe - Abbeywood CS
(@ABoweACS) reported
from
Newport, Wales
@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?
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Siôn Edwards 🏴🇪🇺
(@Sionedwards) reported
from
Cardiff, Wales
....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.
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EyeBallPaul
(@Brad7Harrington) reported
from
Cardiff, Wales
@virginmedia sort your WiFi out for **** sake 😭😭
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shannon Johnson
(@shannonj533) reported
@virginmedia could you dm me please - my contract is due to end in April and I am being given Ridiculous prices for upgrade bundles. If I let my contract end in April and my partner signs up at the same household will he be classed as a ‘new customer’ thanks
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Ashley Pilling
(@AshleyPilling2) reported
@virginmedia @virginmedia Complaint was written and sent just before I posted this tweet No point doing it over the phone as customer services do not write the whole truth. Been their done that. That’s after 90 minutes trying to get through and speak with someone. @virginmedia absolute clowns
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Naomi Lee
(@NaomiLe52020063) reported
@virginmedia We wanting to speak to a manager/line manager on the phone yet apparently there are none available? How are you looking after your employees without providing them with support or guidance? You are yet to respond to our escalated complaint for 9 weeks.
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Terrie Collett
(@CollettTerrie) reported
@virginmedia and the TV keeps going off and on saying no signal
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Claire Jennings
(@ClaireJen79) reported
@PR_Bennett @virginmedia They know hub 3 has major issues I'm wondering if I can hook up a different router because ever since they updated me to hub 3 I've no wifi upstairs even with 2 boosters! They blame my end wtf! I used to run 4 kids computers and 2 PCs before with no issues and I pay more now!!
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Claire Jennings
(@ClaireJen79) reported
@virginmedia Yeah till I'm blue in the face. It's the hub! I had no issues till I upgraded last year. But no they say check it's all screwed in reset ect like I'm a moron! U guys know it's the rubbish hub but refuse to do anything about it! I pay for 350 broadband and I get 5.5 mbps wifi
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Ashley Pilling
(@AshleyPilling2) reported
@virginmedia Yes they told me I had to increase my plan with an extra charge of £6 per month. Which I can’t afford, but had to move up to 350mbps so it would my drop out. But the problem still happens costing me more money due to loss of work each time it drops out
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Mark Williams
(@MarkyMarkPart1) reported
@virginmedia Wired connection is fine. The WiFi from the hub is hopeless, dropping connections, weak signal. I understand about the increase in fees, just object to having to pay it when the kit isn't up to scratch. When I was with EE, the access point would reliably cover the whole house.
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Marina
(@omarina9737) reported
@virginmedia No response? Classic! Its ironic considering you never late to chase for payment
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LingersPunter
(@LingersPunter) reported
@SarahJayBee I had @virginmedia installed last week. And set up a mesh network within house on Tuesday. I know how your husband feels. 26mb/s last Thursday, 544 mb/s today!