Virgin Media outages and service status in Newport, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Newport, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 17, 12:36 PM GMT+1.
- Internet (62%)
- Wi-fi (18%)
- Total Blackout (15%)
- TV (5%)
The latest reports from users having issues in Newport come from postal codes NP20 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 17: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Clevedon, Cardiff, Newport, Pontypool, Cwmbran, Blackwood, Nailsea, and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly
|
Wi-fi | 7 hours ago |
|
Clevedon
|
Internet | 22 hours ago |
|
Cardiff
|
Internet | 4 days ago |
|
Cardiff
|
Internet | 4 days ago |
|
Cardiff
|
Total Blackout | 5 days ago |
|
Cardiff
|
Internet | 6 days ago |
Nearby cities with recent reports
5 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia The image attached shows you have notified me of an issue
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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🦋 Karen 🦋 (@KHoulgrave) reported from Newport, Wales@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Al (@algro10) reported from Clevedon, England@10sam_h Yeah likewise, virgin media awful still not sorted it
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Al (@algro10) reported from Clevedon, England@stewartcarter6 Appears it’s a Virgin media issue , shambles
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Cotton (@pcisaram1956) reportedAny one else out there had problems getting to watch the football onSky Sports through a Virgin Media box today? #virginmedia
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👾 (@pxrt8i) reported@mark240868 @virginmedia they hope to fix by the 28th august…
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Samantha Asumadu (@SamanthaAsumadu) reportedYou're stronger than me. I got Virgin media down to £18 when I threatened to leave. I took their offer. and now it's gone up to £24 quid 2 years later and no doubt will go up again next year 😞
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Dan Robinson (@TheDanRobinson) reportedVirgin Media outage - no broadband or TV service, at least not where I live in ST Alban's.
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William Taylor (@SharonTayl43839) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV31 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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(tez7n2) (@MickeyDN7) reported@virginmedia @NealAGriffiths Why are you working hard when you told me it's SkYs fault !!?! You're full of ****
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Dan Murfitt (@danmurf) reported@virginmedia I can’t seem to watch any of the Sky Sports+ channels. Can see others have the same problem too. When will this be fixed? Thanks
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craig (@craigy1977) reported@virginmedia hi , this new 360 software and remote are absolutely **** !!! Should never of got pushed into it by your company!!! The remote is rubbish and cheaply made for a £100 a month package im paying for!!!! Crap so get it fixed
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Virgin Media News (@VirginMediaNews) reportedPost-mortems are due to be carried out today on the bodies of five teenagers who died in a head-on collision on the M9 in Co Kildare in the early hours of yesterday morning. Gardaí say their car was driving the wrong way down the motorway when the crash happened. Three women and a 7-year-old girl, who were travelling in the second car, remain in hospital with critical and serious injuries. 📺 More on Virgin Media PLAY
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Scott (@Scottiger22) reported@RobNoonan007 @virginmedia Sky sports app should be available on firstick / smart TV it's a joke . Better off with i.p ..t... v then actually paying for the real service.