Virgin Media outages and service status in Newport, Wales
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Newport, including 2 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Sep 18, 4:36 PM GMT+1.
- Internet (73%)
- Total Blackout (21%)
- Wi-fi (3%)
- TV (3%)
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP11 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Ystrad Mynach, Caerphilly, Clevedon, Pontypool, and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 9 hours ago |
|
Newport
|
Internet | 16 hours ago |
|
Cardiff
|
Total Blackout | 4 days ago |
|
Cwmbran
|
Internet | 5 days ago |
|
Cardiff
|
Total Blackout | 6 days ago |
|
Newport
|
Internet | 6 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Katieeeeeeeeeeeee ๐ป (@SewScandalous) reported from Newport, WalesOh, looks like @virginmedia have disconnected my service 7 days before they were meant to ๐ Absolute rubbish.
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Katieeeeeeeeeeeee ๐ป (@SewScandalous) reported from Newport, Wales@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! ๐
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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MH ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ณ๏ธโ๐๐ช๐บ #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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NATALIE BALL ๐ก๏ธ (@Natalieball1984) reported from Cardiff, Wales@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟโฝ๏ธ๐Gareth Lloyd ๐โฝ๏ธ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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This is Carl๐ณ๏ธโ๐๐บ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐ (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying ยฃ32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, Iโve rang 5 times since to check as heard nothing- each time was told โwithin 48hrsโ. Move out next Friday, what am I supposed to do????
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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stadiamap ๐๏ธ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because Iโve been waiting 3 weeks just to get back into contact with someone!!!
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia we are having issues NP19 weโve rebooted and checked wires.. been on and off now for few weeks. Whatโs going on please ??
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! ๐ ๐
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Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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๐๐ก๐ ๐๐ข๐ ๐๐ซ (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Virgin Media News (@VirginMediaNews) reportedMore than 1,000 drivers were caught speeding across Ireland during National Slow Down Day, which coincided with the first full week of children returning to school. Among the highest speeds detected were 194km/h in a 100km/h zone in Letterkenny, 128km/h in an 80km/h zone in Naas, and 104km/h in a 50km/h zone in Galway. More on Virgin Media PLAY
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Matty ๐ฌ๐ง๐ช๐บโฟ (@Wizardman37) reported@LPXIOP Virgin media customer here, had the same, got a letter they disconnecting the telephone line their end and told us to connect the landline phone to the internet modem with different cable. It worked first time. Copper lines being phased out in favour of VoIP.
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Expanse Consulting Ltd (@ExpanseCon) reported@ulickdcox @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.
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Success W Lewis (@SuccessWLewis1) reported@virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.
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Peter Miller (@PeteinExeter) reported@virginmedia another outage in the EX4 area. 3 in a matter of a week. Looking forward to speaking to your complaints dept. next week as I will be cancelling my account
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Tom J Jarvis (@TomJJarvis) reported@virginmedia Your salesperson confirmed by text that his manager had approved covering that ยฃ6 for the term. I have the messages. It has never appeared on my bill. He asked me to email a compensation request, which I did. No reply. Chased three times since. No reply. 2/
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LivingSage (@LivingSage2) reported@Dacosta150 @Jojo_agboola Bro, Iโm on Youfibre too, lovely network. I dropped virgin media broadband, not because they are bad but cos of Youfibre upload speed. Their 1000mbps download is same with their 1000 upload. Iโm on You2000 and itโs been lovely. @Jojo_agboola should try it
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Nick Morris (@nickjmorris_3) reported@virginmedia no tv or broadband all day in WD5 area. Called customer services who told us it would be fixed at 2:30am. Thatโs not good enough. Please can someone contact us to let us know how to get online sooner?
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Khal (@khal_lfc) reported@Bev2810 @virginmedia I moved to YouFibre as @virginmedia was just too expensive and the service has been appalling over the last year
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Virgin Media News (@VirginMediaNews) reportedA persistent hum is keeping families awake at night in Clondalkin. Residents living near the Echelon data centre have complained of broken sleep and frustration, with the EPA instructing the company to investigate the source of the noise and measures to reduce it. More on Virgin Media PLAY.