Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 09/06/2025 05:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Clevedon, Barry, Hengoed, Bargoed and Penarth.

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City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia It wasn’t an email it was a text message I have reported it and they are aware of it if it’s nothing to do with a data breach how do they know my service provider, mobile number and day the bill is supposed to be paid?

  • WildthingJ74 Johnathan Williams (@WildthingJ74) reported from Cardiff, Wales

    @emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia I understand that but if it’s not related to virgin how did they get my service provider and date payment is due,customer services are aware of this,as a service provider have you informed potential victims that this has happened?

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia can you tell me who I need to escalate the issue I have regarding my data being breached again for the second time in around 18 months I have spoken to customer services who have confirmed you are aware and investigating?????

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService

  • emmalouise_ions Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!

  • simmo_phillips Simon Phillips (@simmo_phillips) reported from Barry, Wales

    @Virgin @virginmedia @virginhelp Worst company in the world! Avoid at all costs!

  • jonthompenfarm JonnyT (@jonthompenfarm) reported from Cardiff, Wales

    @virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!

  • emmalouise_ions Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia Rebooted and still got the same problem. Can you advise on getting a refund for the above fault ref which has been going on since the 7th of October. Amount on bill is the same do I need to wait for fault to be resolved and is it automatic as told previously?

  • Sionedwards Siôn Edwards 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@Sionedwards) reported from Cardiff, Wales

    ....and now that I’m led to wonder if I might get better service elsewhere re internet provider, can anybody advise on their experience of quitting @virginmedia ?

  • emmalouise_ions Emma Ions (@emmalouise_ions) reported from Cardiff, Wales

    @Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.

  • sioden Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    @virginmedia Yes this is the form I’ve been filling in. Twice. And I’ve never received the returns package to be able to return the kit. Will it be different this time?!

  • ILSdiva Sarah Hills (@ILSdiva) reported from Penarth, Wales

    @virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?

  • andyedwards34 andrew edwards (@andyedwards34) reported from Newport, Wales

    @virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 1d06823a819848f Debbie Clarke (@1d06823a819848f) reported

    @virginmedia He asked for the cancellation department, and finally got a seemingly helpful person! The issue was with the actual cable outside, she said she'd give him an email address to contact to pursue compensation, but it's just a link to virgin media's ofcom codes and policies 😞

  • LadyKMary Ladykm (@LadyKMary) reported

    @virginmedia Someone was supposed to attend my house today and they did not show up. Waiting in all day. No point phoning as you never answer. Please can someone contact me relating to this urgently.

  • andyshoestring julie andrusyschyn (@andyshoestring) reported

    @virginmedia good evening...how do I request a new remote please. I think mine is not working as well.

  • Cheskakaa Cheska Watts (@Cheskakaa) reported

    Terrible customer service competition of the week is on! This weeks competitors are @virginmedia and @HaysTravel...🤬

  • ChrisWe85459633 Weszo1 (@ChrisWe85459633) reported

    @virginmedia You  at 17:38, Dec 2: Hi I cancelled my direct debit as have moved banks but I have paid the bill but says my monthly bill is still outstanding when I have paid the bill,please help

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Still with the problem, no answer

  • DreyerMaarten Maarten Dreyer (@DreyerMaarten) reported

    @virginmedia Hi! No, the WiFi signal itself is OK. The Internet simply drops on it. The actual WiFi signal does not go down in this case. I understand 5ghz does not go through walls as well. It's like it is losing its IP lease from the router or something. Thanks!

  • littleamz5 Amy (@littleamz5) reported

    @virginmedia I have not been set up for my vrigin yet and a bill is coming out of my account this is unacceptable! Can u help?

  • samnash23 Sam Nash (@samnash23) reported

    Hi @virginmedia you have the absolute worst customer service I have ever experienced #virginmedia

  • ranjieni2001 ranjieni (@ranjieni2001) reported

    @virginmedia paying your bills on time every month, you never failed to increase the fee every year but your service? Never improved. Hardly have connection and I have to rely on mobile data and pay extra for that! How much more ridiculous this can get! #embarassingclientcalls