Virgin Media outages and service status in Newport, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 29 outage signals in the last 24 hours around Newport, including 29 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received May 14, 9:37 PM GMT+1.
- Internet (47%)
- TV (34%)
- Total Blackout (10%)
- Wi-fi (8%)
- E-mail (1%)
The latest reports from users having issues in Newport come from postal codes NP20 , NP10 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Newport, Clevedon, Blackwood, Caerphilly, Portishead, and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran
|
TV | 12 hours ago |
|
Cwmbran
|
Internet | 15 hours ago |
|
Cardiff
|
Internet | 16 hours ago |
|
Newport
|
TV | 17 hours ago |
|
Cardiff
|
TV | 19 hours ago |
|
Newport
|
TV | 20 hours ago |
Nearby cities with recent reports
20 recent signals
5 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Brody (@brodyanderson_) reported from Cardiff, Wales@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia Cancel the contract and go to Sky
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Sam Sims (@mantha_1976) reported from Newport, WalesInternet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Al (@algro10) reported from Clevedon, England@stewartcarter6 Appears it’s a Virgin media issue , shambles
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Paul 🏴 (@paulo1927) reported from Cardiff, Wales@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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Samantha (@Samanth82113398) reported from Cardiff, Wales@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Trudi Foster (@MsWhippet1) reported from St. Julians, Wales@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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Graham Findlay FRSA 🏴🇪🇺 (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Samuel Williams (@SamuelWill64467) reported@DanAaronTaylor @virginmedia I had this issue and MEGANCODE took care of it.
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Taj (@Taj_B1) reported@virginmedia @ITV ITV1 not working on Virgin Media. Came home from work and wanted to watch The Chase. Looks like I can’t :(
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HeadingleyVoice (@HeadingleyVoice) reported@virginmedia HI My 360 virgin box is still not working or my TV , when i ring it says my account does not exist, what can i do !!!1
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Dave Dutton: The Thirty Bob Kid (@DaveDuttonUK) reported@virginmedia If you could have let us know sooner I wouldn't have spent over an hour pissing about checking leads and rebooting the box! You should change your name to System Of A Down.
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Stevie (@molwins) reported@virginmedia Shocking service lately !! Glad I only have 2 months left!
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Dean (@DSB4454) reported@virginmedia My Tv service is still down Pe7 area. Every week we have issues with distorted and pixellated channels. What the hell is wrong with you people. No apology ever given. The service is a disgrace.Been with you for 12+ years. Contract up in July and then you can go to hell
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Natalie Whittle ⭐⭐ (@nataliewhittle6) reported@virginmedia Itv1 still not working any ideas when it will be up and running again
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Zoey (@YngZoey) reportedAnyone having problems with their landline on virgin media?? #virginmedia
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Johnboy710💎 #DGaF and Bar (@Johnboy710Fble) reported@virginmedia Are we getting compensation for the failure of the tv service this morning
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Darren Green (@darreng3007) reported@virginmedia Had a new box delivered and installed today, since installation all channels are unavailable with code 100:70 being shown on screen. Been waiting for a response since 2:15pm and still no contact from either the quoted phone number or web messaging system, very poor service.