Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/03/2026 15:55

February 03: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Ynysddu, Newport, Cwmbran, Pontypool and Barry.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaerphilly Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomYnysddu Internet
United KingdomCaerphilly Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia They have replied but say i am being transferred because I have a pricing issue

  • sioden Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    @virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?

  • 23xhannahx Hannah Hughes (@23xhannahx) reported from Cardiff, Wales

    Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks

  • pops_74 St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • Brad7Harrington EyeBallPaul (@Brad7Harrington) reported from Cardiff, Wales

    @virginmedia sort your WiFi out for **** sake 😭😭

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link

  • karl_luke Karl Luke (@karl_luke) reported from Cardiff, Wales

    @virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!

  • LukeBCornish Luke Cornish (@LukeBCornish) reported from Cardiff, Wales

    @virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄

  • ABoweACS Mr Bowe - Abbeywood CS (@ABoweACS) reported from Newport, Wales

    @virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!

  • tibbo133no David Tibbs (@tibbo133no) reported from Cardiff, Wales

    @virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?

  • NifieldPhillip Phillip Nifield (@NifieldPhillip) reported from Cardiff, Wales

    @virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?

  • Scrimmers James Scrimshire (@Scrimmers) reported from Newport, Wales

    @virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding

  • djleekee Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia internet down, sort it out!! #virginmediadown

  • andylance1977 andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.

  • lou_dare Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ivel97_ Ivel97 @ Pyrelic (@Ivel97_) reported

    @virginmedia Already have done, there is no current outage for my business plan. I'm Using fibre optic yet the GRE tunnel states connected. I was on the phone for 12 hours and have now had to cancel everything. Engineers aren't coming for another 72 hours, breaking your 12 hour support policy

  • Octavesymphony Anunitha Thomas (@Octavesymphony) reported

    @virginmedia Also just seen your team have mispriced my latest bill! I got compensation for loss of service but you've removed the discount I have on my account as a result! Genuinely, does anyone else in your organisation do anything!

  • feltors andrea felton (@feltors) reported

    @virginmedia Done that it’s still not working

  • 94JattSandhu H. Sandhu (@94JattSandhu) reported

    @virginmedia No network issues found. But it still losses connection frequently throughout the day.

  • Octavesymphony Anunitha Thomas (@Octavesymphony) reported

    @virginmedia @personalsigh They never call back Chris! Don't expect anything to come off complaining, I've been doing it for months! Make sure you register for compensation

  • ChrisYeUK Chris Yeung (@ChrisYeUK) reported

    @virginmedia It’s not just how long it takes to fix the issue. The outage is happening so frequent now, that the home broadband isn’t useable. VM need to do better, especially you have just put up prices and give us worse service than before. We just want something that works.

  • thiccjim_xxx jim (@thiccjim_xxx) reported

    @virginmedia The issue has been ongoing and got worse last night and has continued on to today, the issue is happening on both wireless and wired devices and I believe my housemate has

  • joshw7198 josh walker (@joshw7198) reported

    @virginmedia Paying over 100 pound a month and you can't help with my Internet until Thursday! Feel robbed

  • kazbattiest Fledermaus (@kazbattiest) reported

    Hey @virginmedia All I want is to order wifi boosters as all connections are fine but unlike my previous provider yours won't stretch far, the range is poor. After 40 minutes of GDPR and a troubleshooting BOT, I'll buy a non-VM product to boost. #poorcustomerservice

  • AbuAizabear Abbu Aiza (@AbuAizabear) reported

    @S_Sajid96 @virginmedia They all seem to be as bad as each other : ( We started with BT then virgin then voda and now sky.