Virgin Media

Virgin Media Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newport come from postal codes NP20, NP19, NP10 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/10/2026 10:50

March 10: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Clevedon, Barry, Caerphilly, Cwmbran and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK

  • DarronKnibbs Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • Andrew20061976 AJR PhotoArt (@Andrew20061976) reported from Cardiff, Wales

    @virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?

  • P__TheLetter Stu (@P__TheLetter) reported from Bargoed, Wales

    @virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.

  • PeterFortune5 Peter Fortune (@PeterFortune5) reported from Cardiff, Wales

    @cerysfurlong @virginmedia Wondered why my internet was down

  • Jordanmac95 Jordan McDonnell (@Jordanmac95) reported from Cardiff, Wales

    @virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.

  • GraingerNorman NormanGrainger (@GraingerNorman) reported from Cardiff, Wales

    Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • smoph_star Sophie Simmonds (@smoph_star) reported from Cardiff, Wales

    Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • partywareham Sarah Wareham (@partywareham) reported from Blackwood, Wales

    @EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow

  • EmilyEvaGill Em Gill (@EmilyEvaGill) reported from Cardiff, Wales

    Dear @virginmedia why are you so bad?

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia I have had NO service at all for nearly three weeks. No that's not helpful

  • jonny_ex9 Jonny Ex (@jonny_ex9) reported from Cardiff, Wales

    Can you just fix my internet please? @virginmedia I really can’t be arsed with this today

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ElWaq Laith (@ElWaq) reported

    Virgin Net still down after two hours.. @virginmedia what the hell are you guys doing?

  • millymoglet carol beckwith (@millymoglet) reported

    @Ofcom what's the process for complaining about @virginmedia who won't cancel our contract despite having given the required 30 days notice?

  • AnneSyrett Anne Syrett (@AnneSyrett) reported

    @virginmedia 22.30 Monday 24th and no phone call received from your “Network expansion team” which Scott said I’d get today. Not good customer service.

  • Faster_Martyr Dougie Trickett 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺💙 (@Faster_Martyr) reported

    Hey @virginmedia broadband down again in Edinburgh since just after midnight. Modem lights cycling. Time for kip. Hope it's fixed by morning.

  • lisa_rosewell lisa Rosewell (@lisa_rosewell) reported

    @virginmedia Goy in to on line chat and Said an engineer would phone last night. Was not surprised when they didn't . Shocking customer service 🙄

  • EmilyJ_KC Emily (@EmilyJ_KC) reported

    Why is @virginmedia wifi so shockingly bad??!! Every other day we are dealing with issues

  • joanna19x0 Joanna 🦋 (@joanna19x0) reported

    why does my wifi NEVER work!! 🙃 @virginmedia #virginmediawifi

  • DannyGorman08 Danny Gorman (@DannyGorman08) reported

    @virginmedia Everything and don’t get no answers from the poor customer care

  • MikeySlough Mike Kouts (@MikeySlough) reported

    @virginmedia Not technical issue, it’s your inability to reconcile bills / payments, & overt blackmail to pay more to get my services restored. Until last month I have been IN CREDIT (& may still be) yet every month since Dec 22 you cut me off and demand monies NOT DUE!! More to follow!

  • AndyWadley Andy Wadley (@AndyWadley) reported

    Broadband down again, OX28, trying to work from home, multiple router reboots...sort it #virginmedia