Virgin Media Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Newport	Internet	22 minutes ago
Cardiff	E-mail	17 hours ago
Cardiff	Total Blackout	17 hours ago
Cardiff	Internet	17 hours ago
Cardiff	Wi-fi	2 days ago
Cwmbran	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  squeaks (@dodo1960) reported 3 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 4 minutes ago from St. Julians, Wales

  @virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.

• 
  Ryan Davenport (@Welsh_Saint14) reported 12 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Jordan (@welshcuriosity) reported 17 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 18 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Ed Morris (@edmorrispt) reported 19 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Sam Sims (@mantha_1976) reported 20 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Carol Gladwin (@carolgladwin) reported 24 minutes ago from Nailsea, England

  @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

• 
  Pauline Lomax (@RedhillsAnnie) reported 25 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 32 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Paul Burnell (@Paulyb65) reported 35 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  MarcB (@555Husker) reported 38 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Justine (@Justine_F1) reported 38 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 47 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Pauline Lomax (@RedhillsAnnie) reported 47 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Ryan Davenport (@Welsh_Saint14) reported 48 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Pauline Lomax (@RedhillsAnnie) reported 51 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  𝗣S. (@philscully) reported 54 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Behnaz (@behnazakhgar) reported 58 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 58 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James V Tooey (@jvtooey) reported 6 minutes ago

  @virginmedia Nope been told that back office has a massive back log of ppl they need to ring but to be honest seems like a something you would say to keep ppl quiet and calm! Your customer services is disgusting

• 
  V I C T O R (@Victor_O6) reported 7 minutes ago

  I have email coms dated in 2017 when I last spoke with you about this problem and you apologised and reassured it was resolved. 5 years later I can see missed payments on my most recent credit file from virgin media/telecoms.

• 
  Craig A (@CraigAl25804919) reported 7 minutes ago

  @virginmedia I already did so. I first spoke to an English man who understood me. Then got transferred to an American man who didn’t so much understand me, then, got transferred to a rude Indian woman who read from a script. The American guy kinda done the same

• 
  paul sankey (@sanks01) reported 8 minutes ago

  @virginmedia Ive just rang fault line and its saying there is a fault locally even though the app says there are no issues can u find out how long it will be down please

• 
  Nathan (@Nathan47933208) reported 9 minutes ago

  @virginmedia Yes it's on, still no service. If I try to find a service manually on phone settings they're all prohibited except S FSR, but that won't let me connect

• 
  Pad (@YorkshirePad) reported 9 minutes ago

  @VirginExp customer service makes @virginmedia customer service look like the greatest in the world. £400 worth of vouchers deemed unusable by their terrible website and all they can send out are canned responses 2 weeks after being contacted. #dogdirt

• 
  Martin (@Martin70R) reported 10 minutes ago

  @atsmillie @virginmedia Awful picture though

• 
  Kathryn Spittle (@laughwithkat) reported 11 minutes ago

  @virginmedia Yes certainly I was offered a package with virgin volt and have had no end of problems - my mum and dad had their package changed last weekend and have had no tv since - how many other long standing customers of 20+ years are getting this poor service

• 
  Tim Dixon (@timdixon82) reported 15 minutes ago

  @virginmedia I finally resolved the issue with an agent. But the WhatsApp process and staffing needs investigating. On two occasions, after 4+ hours of silence, there was a message the following morning asking if help is still needed. On replying yes, the process restarted. Infuriating 1/

• 
  graham monks (@gman7634) reported 15 minutes ago from Patchway, England

  @virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄