Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 02/19/2026 00:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Cwmbran, Ynysddu, Pontypool and Barry.

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City Problem Type Report Time
United KingdomNewport Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • atouchofthomas DiMarco (@atouchofthomas) reported from Cardiff, Wales

    What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @virginmedia broadband was down in night. Says it’s fixed but I have no wifi though when I run a test after switching off router I’m told there’s nothing wrong. Postcode is CF631ET

  • AChinnick90 Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!

  • morganlowry3 Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales

    @virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊

  • sandraburnett3 sandra burnett (@sandraburnett3) reported from Cardiff, Wales

    @davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from St. Julians, Wales

    @virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Still another 12 min and nothing time to cancel I think😡@virginmedia

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault

  • OfficialCurtiss Curtis_Tyler (@OfficialCurtiss) reported from Cwmbran Central, Wales

    @virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤

  • iantosh4 Ian McIntosh (@iantosh4) reported from Newport, Wales

    @virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)

  • Ratuse_ Sam / Ratuse 😈 (@Ratuse_) reported from Cardiff, Wales

    My internet has been down literally all night what’s going on @virginmedia

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.

  • rancid_insane rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia

  • SilverwoodVS Dr Victoria Silverwood (@SilverwoodVS) reported from Cardiff, Wales

    @JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦

  • ObsrvntPheasant Chris Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿🌹 (@ObsrvntPheasant) reported from Cardiff, Wales

    Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on

  • lowri_mifsud Lowri mifsud (@lowri_mifsud) reported from Cardiff, Wales

    @virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion

  • kristianbrimble Kristian Brimble (@kristianbrimble) reported from Cardiff, Wales

    After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KenzieeC94 lego head (@KenzieeC94) reported

    @LordStack1 @virginmedia Apparently Virgin Media are NOT signed up to the service therefore I can’t make a complaint through them however I have made a complaint via CISAS and they had to wait for me to get deadlock to pursue further, I do believe the call I had today now puts me in deadlock to pursue!

  • MurphyOfMercia Murphy (@MurphyOfMercia) reported

    @virginmedia "Please do check back later" for a service I pay for 24/7/365.

  • Le_Sharp Lee (@Le_Sharp) reported

    @virginmedia 40 minutes on the phone and your tech support can’t help. They are sending an engineer but the appointment has changed between the call and the confirmation text. Your website is useless and your online chat is a lie. How do I complain?

  • annelliott2017 Ann Elliott 💙 (@annelliott2017) reported

    @virginmedia Yes they have, no confusion we both want people to know the blatant disregard you have for your customers. Your customer service sucks

  • djsx_dj DJ CLARKE (@djsx_dj) reported

    @virginmedia Yer to ask why I left negative feedback more concerned with that then me asking for a manager to call me about my complaint about how poor the 1 gig speeds are considering we have had a outage for so long still waiting for a manager to call about compunction for 18 months outage

  • RichardFarrell8 Richard Farrell (@RichardFarrell8) reported

    @virginmedia I would be credited on several occasions. Management would call me. Again several occasions. I have now sent 31 day notice today via recorded delivery to terminate contract

  • BenjamienSm Ben (@BenjamienSm) reported

    @virginmedia The issue is when I check for issues in my area it says all is fine but it flags an issue when I check my hub. Could it be that the issue is just on my specific address?

  • MurphyOfMercia Murphy (@MurphyOfMercia) reported

    I get a very rare 2 hours alone. 2 hours for me to play warzone 2. Ofcourse. Of ******* course @virginmedia has "intermittent service issues" completely aweful service from the start.

  • Ph_Babatunde Taiwo Babatunde (@Ph_Babatunde) reported

    @virginmedia is the very worst at handling and dealing with customer's complaints. They're full of empty promises.

  • pauloLondinium qqqqqq (@pauloLondinium) reported

    Hello @virginmedia, I’ve been trying to cancel for days because my father is moving into care - but you won’t respond. Anything you can do before I go to Which, You and Yours and other consumer champions