Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypool, Cwmbran, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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Greg Williams
(@greg_williams11) reported
from
Barry, Wales
@virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia Had issues this morning, but seem ok now.
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Alison Crichton
(@AlisonCrichton) reported
from
Nailsea, England
@virginmedia Done all that messaging service was useless.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up
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billy💫
(@billxm1) reported
from
Cardiff, Wales
@virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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James
(@jamesbrinning) reported
from
Cardiff, Wales
@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
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cheryl
(@cherylockerby) reported
from
Penarth, Wales
@virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too
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Nick Mapson
(@mapson_nick) reported
from
Clevedon, England
@virginmedia I have spent hours on the phone the last 5 days trying to get some idea if my home move had been sorted! Please can someone DM me to sort this out. Fed up of being let down constantly 😡
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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catrin davies
(@catrin_davies1) reported
from
Cardiff, Wales
Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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David Oliver
(@davidtoliver) reported
from
Cardiff, Wales
@virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Watt
(@Andy_Watt) reported
Thanks for your email about your ridiculous @o2 price rise @GarethTurpin. As a @virginmedia and O2 customer for many years, I have decided to cancel all our family mobile lines and home broadband as a result. I'd sure many others are leaving due to the immoral #o2priceincrease.
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Bazlowww
(@Bazlowww) reported
Trust virgin media to let me down again 🤬😤 No Internet for me for UP TO 24 TO 48 HOURS 🤬🤬🤬 Legit ready to dig a hole and cry in it 🥲
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Deppresso
(@Deppresso) reported
@_shannonC @virginmedia Ah ok, so your max upload was 1 when it was broken? My issue does seem different then, if I upload to YouTube it'll be 20 up, but then dip to 1 up a few times in a minute. Probably packet loss that is rectifying itself. But with twitch, any large packet loss can't be fixed
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Leon Rockett
(@RockettLeon) reported
@virginmedia I ran your checker several times. It says everything is working, & your employees stick to that script, even though others in area also report issues, as do 3rd party monitoring websites. I would suggest your checking tools dont work properly. 3days now with intermittent service
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Xen Mint
(@XenMint) reported
Virgin media are increasing their charges by the rate of inflation PLUS 3.9%. And they'll do the same every year going forwards. Even if inflation is ZERO, they'll still increase it by 3.9%. That means your income has to increase by inflation+3.9% to NOT become poorer. **** Off.
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Nicola Askham #TheDataGovernanceCoach
(@Nicola_Askham) reported
@virginmedia With the new price increases (I was shocked at the RPI plus 3.9% every year) I do hope @virginmedia invests in growing its customer service team and improving access to it. It has been extremely painful getting anyone apart from you (LS) to even speak to me about this.
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selihdivad
(@wotsits4lyf) reported
@ohsinnerman @virginmedia We are busy trying to leave them as due shortly, promised the world to sign us up and customer service pretty much disappeared after that. We were advised that f we were unhappy with the increase in APR bump we could leave without fees. Hopefully the same might apply to you?
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anthony bennett
(@mrantsb) reported
@Fifakill_ @virginmedia Every single night between 8 and 9 my Internet is non existent on virgin media and the customer support people are completely un helpful. The only thing to do is switch I've been going threw this for over 12 months with them. Luckily my contract is almost up.
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shan🌹
(@_shannonC) reported
@Deppresso @virginmedia i spoke to them multiple times in Jan and they just kept promising different dates it would be fixed by. nothing else. compensation thing says you’re only entitled if it’s down so many times but it won’t cover just being down for a few hours no matter how many days consecutively
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Helen S
(@McFly_Mad) reported
@virginmedia The time it's gonna be fixed keeps changing. Perhaps stating what's actually wrong and why the completion time keeps getting changed would be better as it just looks like no-ones doing anything atm. E.g. due to more extensive damage than originally thought it'll now be tomorrow.