Virgin Media outages and service status in Newport, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received Jun 8, 6:11 PM GMT+1.
- Internet (52%)
- TV (32%)
- Total Blackout (6%)
- Wi-fi (6%)
- E-mail (4%)
The latest reports from users having issues in Newport come from postal codes NP10 , NP20 and NP19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Pontypool, Hengoed, Caerphilly, Clevedon, and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Total Blackout | 4 days ago |
|
Cardiff
|
Internet | 4 days ago |
|
Cwmbran
|
Internet | 4 days ago |
|
Cardiff
|
Total Blackout | 6 days ago |
|
Cardiff
|
Internet | 6 days ago |
|
Cardiff
|
Internet | 6 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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mz f Drennan (@mz_drennan) reported from Cathays, Wales@virginmedia you ,mean the awful service you usually provide is even worse,,
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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damian Kerlin 🏳️🌈 (@damianKerlin) reported from Cardiff, Wales@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Mark Smith (@markccfc70) reported from Cwmbran Central, WalesBeen with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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Sam Sims (@mantha_1976) reported from Newport, WalesInternet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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rose allen (@roseall87907765) reported from Cathays, Wales@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Taz (@AppleTerence) reported@gblondon1 @skytv @virginmedia Believe Virgin are just a bad after the initial contract.
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Mary (@Mary19764789) reportedEcho chamber again on Virgin media and Irish media in general Focusing on the big bad far right and not on the cause of the current crisis #TonightVMTV
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mark goldthrope (@goldywankanobi) reported@robhjones @virginmedia Worst company ever cost me £300 to cancel a very **** service get out while you can
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andhea (@andhea101) reported@virginmedia mon 8th June L35 postcode internet , TV , phone all off from approx 4am till 12pm....mon 8th June internet , TV , phone all off 10pm till...ongoing it's now 6am Tue 9th...in a world we're a lot of things require internet...what a crap showing from you
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Andy T (@andrewtalbot72) reported@virginmedia @gblondon1 Good luck with that….!!! I did the same 18 months ago… after 4 months of Virgin messing up my bills I moved back to @skytv The call centres are simply the worst I’ve ever encountered A much better service imo…
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Sally Briars (@SallyBriars) reported@virginmedia I already have, multiple times and it says nothing is wrong, no issues in my area! I want to book an engineer but the website keeps sending me in circles!
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John merry (@Johnmerry85) reported@virginmedia Intermittent signal in your area is that the reason my Internet has been on and off since 3pm and speed is terrible?
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Charmaine Rome (@eightieschick72) reported@virginmedia Sorted out. But it would have been nice if your customer service had checked outages first before spending an hour taking me through things that clearly wouldn’t have worked because an engineer had chopped through a live “in the area” and the whole area was down!
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JHenderson (@j_henderson__) reported@virginmedia since 9.15pm yesterday we’ve been without tv & internet, now they’ve just text saying 2pm tomorrow to be fixed. Nearly 2 days to fix an issue is disgraceful customer service. Again we’ll be looking to switch to Sky or BT. Virgin Media are useless.
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LP (@____LP____) reportedInternet down all da long. Googled @virginmedia to check the status of internet in my area. The AI answer took me directly to a page that said I've missed a payment with a button to pay. Might want to do something about that, Virgin...