Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypool, Cwmbran and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Nathan Rhys George
(@orangethunder_) reported
from
Cardiff, Wales
I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Trevor Fox
(@trevorfox) reported
@andrewnh62 @virginmedia Ours is down as well in Medway
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Scott Rodgers
(@Scott_R25) reported
@virginmedia Contract ending, trying to renew. Feels mental now to be fair, but trying to stay. Given a price this afternoon but he said he’d speak to this made up tier 2 with ongoing area issues to see if could reduce it further for us- unprompted I should add.
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Scott Rodgers
(@Scott_R25) reported
@virginmedia Focused entirely on the wrong parts of it, more interested in the mess up if a colleague than actually dealing with the issue at hand. Pricing issue still not sorted, and here I am replying on Twitter where a call centre agent could have sorted it had they been bothered
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Michelle Cadwallader
(@MichelleCadwall) reported
@virginmedia Good Evening, thank you for responding. The issue has now been resolved. I was very unhappy with the customer service yesterday when trying to deal with a bereavement account. But thankfully all has been dealt with eventually.
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David Pritchard
(@DPritchy28) reported
@virginmedia Done that so many times. What’s the point. Existing customers have never meant less to you than recent times. On hold 2 hours last week. Finally got through. Cut off after 30 seconds. That makes us customers so angry. Feel free to call me. Account number is 745226401.
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Trevor Fox
(@trevorfox) reported
@virginmedia bbc one hd is not working!!
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Ryan Lee
(@RyanLeeEditor) reported
@virginmedia I outlined this in the attached tweet, which is local device issues with modem mode and ethernet ports, outside of just "it's connected back to us". The only solutions the rep could provide were network monitoring (which wouldn't show device faults), or putting us over to GRescue
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leodislufc
(@leodislufc) reported
@virginmedia Fu**ing groundhog day , what a complete and utter **** storm of a company you are . #virginmedia
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Toby Schuster
(@TobySchuster) reported
@virginmedia 3. You might have an Acceptable Use Policy but I have an Acceptable Cancellation Policy 4. The thing I would find almost unacceptable is that on top of having no internet service I may have to report you to Trading Standards or BBC Watchdog. Almost...
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leodislufc
(@leodislufc) reported
@virginmedia Absolute PR bollocks , if you had anything about you the call would have been answered , you wouldn't be ripping customers off and your service would be of value . #virginmedia