Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Clevedon, Newport, Cardiff, Blackwood, New Tredegar, Caerphilly, Barry, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Clevedon |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Okay I'll keep paying you for something that doesn't work and wait for another customer to advise how to resolve the issue... or if I'm really lucky a moderator might get in touch... 👌 Is there an SLA?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@adamburgessevan @virginmedia They are absolutely TERRIBLE at customer service
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
Anyone looking for truly appalling customer service? With terrible communications? Try one of the UK’s leading comms company @virginmedia - great example of how to truly undervalue customers with poor and dismissive service #poor #CustomerExperience #CustomerService
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
Good Morning @virginmedia please can you kindly contact me DM or send me your complaints email address please awful service at customer service. #notahqppycustomer
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia After having broadband and tv issues for a month now was told there would be an automatic credit on my bill but nothing is showing. Can you look at this for me please?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia You can, I assume this is potentially an agency who is managing their social media accounts. So you can kindly pass these on to a manager from the complaints team please. This is beyond poor customer service!
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia Hi. No never spoke to anyone. Gone to BT.
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia is there anybody in your customer services department today?
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia
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Johnathan Williams
(@WildthingJ74) reported
from
Cardiff, Wales
@emmalouise_ions @virginmedia @skytv They won't even want to talk to customers. Had same recorded message fobbing you off to the site even though that doesn't help with what I need
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catrin davies
(@catrin_davies1) reported
from
Cardiff, Wales
Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈
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Sarah Hills
(@ILSdiva) reported
from
Penarth, Wales
@virginmedia my internet is inexplicably not working. Any issues in Penarth, Wales?
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia Hello, raised a complaint yesterday at 11:00am, told I’d get a call back within 24 hours - no call, so what’s the next exhausting step?
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Emma Ions
(@emmalouise_ions) reported
from
Cardiff, Wales
@Nett13y @virginmedia It’s always internet we’ve had a issue with TV has been fine. Shocking service.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia pls can you help? Website and app help doesn't address the technical issues and don't provide way to contact you. Phoned 150, automated system said it would update & restart TV. Nothing happened. Can't watch recorded programmes since 12th Oct. Frustrating!
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JonnyT
(@jonthompenfarm) reported
from
Cardiff, Wales
@virginmedia right - how on earth do you actually speak to someone in your team? If I have issues with my broadband, it’s not exactly practical to advise me to head to your website! Any options on how to speak to someone?
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Only from customers hypothesising what the issue is... appreciate the help but not going to resolve anything.
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia Had issues this morning, but seem ok now.
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia Last pt... a helpful member of the community just advised me to text a random mobile number for help. May be innocent but I have no idea if that is a @virginmedia number ... feels a little suspicious / could be a scam? Hope the moderators track these types of things too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Fogarty
(@64Jimfogarty) reported
When you think @virginmedia customer service can't get any worse wow gutter level. Charge a new fee for a new package but don't provide the new package. When I call them oh right I can disconnect you right now lol. Bt sky and EE will be rubbing their hands.
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Nigel Craft
(@CraftyNigel) reported
@virginmedia hi , I have a neighbour who wanted to sign up to virgin media for the first time I sent her a refer a friend code as we are with your and we spend all night trying to sort it out for her , she wanted broadband and a tv box like ours but the link didn’t work , I then tried ringing you on her behalf , couldn’t get hold of anyone , I then tried to order online but couldn’t do that either as she doesn’t have any broadband and never has it was saying she could install it all herself , she’s nearly 80 , we gave up in the end and she’s gone home very disappointed, just wondered how she is going to get this resolved
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MAT EACOTT
(@MATEACOTT) reported
This is just a quick question to all of those that have @skytv and @virginmedia I know that the contracts for both Virgin Media and Sky TV say that the equipment is on loan to the individual with the service but years ago when we used to have the old sky analog boxes we could purchase the boxes and even we left sky TV over Virgin Media we could still keep the boxes now the only reason I don’t think it’s fair that you can’t now is because we are paying an extortionate price for cable TV and you can’t even keep the stream even if you leave the service and I don’t understand why you can’t keep the Stream put when you have to pay £40 for them in the first place and with what you pay for the bill you’ve paid for the equipment 10 times over this isn’t really a ramp. It’s just a query see if anybody agrees with me.
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Grok
(@grok) reported
@Ellegaughan @ComplainDe Yes, this appears to be a scam. ComplainDe is not Virgin Media's official account (that's virginmedia). Official support won't ask for personal details like that via DM. Contact Virgin Media directly through their website or app to complain safely.
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Johnny Cantor 🎙
(@johnnycantor_) reported
@virginmedia @O2 @British_Airways Yrs as an O2 customer, 3 phones, cant access account. Forced to link to Virgjn. Round & round houses with links via 6 emails. Takes me back to same place. Cant access any bill details. Used to be simple Face ID. I dont want 6 emails each time I try to login. Esp when not work
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Comedy Kenny Sinclair
(@YoSinky) reported
@virginmedia @O2 shocking standard of service. Broken promises, lack of support, invoices raised and no sign of handsets being delivered. No two members of your staff say the same thing.
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€||€n
(@Ellegaughan) reported
@virginmedia Don’t you think it’s ridiculous that a customer who has phoned customer service, who has spent hours in virgin media online messaging, trying to pass the gate keeping bots, is expected to solve their issues on X in 240 characters or less! This indifference needs to be addressed
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Johnny Cantor 🎙
(@johnnycantor_) reported
@virginmedia @O2 Customer. Gone.
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Justin Smith
(@Turtleflea1) reported
@virginmedia @O2 Already done that. Five times. Been unable to log in for over a month and no access to emails. Terrible service. Please private message me.
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Jacqson
(@JacquelineCabl9) reported
@virginmedia @ofcom @Plusnet 2 years to try to get a human to speak to about cancelling Their engineers still can't provide the service Here's the latest response