Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.

City	Problem Type	Report Time
Cardiff	Total Blackout	5 hours ago
Cardiff	Wi-fi	7 hours ago
Cardiff	Wi-fi	7 hours ago
Cardiff	Wi-fi	9 hours ago
Cardiff	Total Blackout	1 day ago
Cardiff	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Sam Tempest (@SATempest) reported 2 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 6 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Kevin Fortey (@GiantVeg) reported 7 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  Mark Smith (@markccfc70) reported 10 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Sam Tempest (@SATempest) reported 12 minutes ago from Cardiff, Wales

  @virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks

• 
  Behnaz (@behnazakhgar) reported 15 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 23 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 27 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Darren Coomber (@Dazc090861) reported 28 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Charl Balcombe (@CharlBalcombe) reported 28 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Sam Tempest (@SATempest) reported 29 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Samantha (@Samanth82113398) reported 30 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Gill Harrison (@gillih) reported 32 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  andy lanyon (@andylance1977) reported 44 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

• 
  Right Direction (@BackOnTrack__) reported 46 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Benjamin Hartrey (@benj8min) reported 47 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Darren Coomber (@Dazc090861) reported 52 minutes ago from Cardiff, Wales

  @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

• 
  Paul Burnell (@Paulyb65) reported 56 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Monkenstien. (@3_monk) reported 57 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  Pauline Lomax (@RedhillsAnnie) reported 59 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vocal and Proud (@Vocalandproudx) reported 4 minutes ago

  The £28 million fine by @Ofcom was long overdue. Hopefully, it sends a clear message to @virginmedia and the rest of the industry that making it difficult for customers to cancel simply isn’t acceptable.

• 
  Radar 🚨 (@RadarHits) reported 6 minutes ago

  🚨 JUST IN: Ofcom fines Virgin Media a record £28m for deliberately mishandling millions of customer calls and preventing contract cancellations between 2022 and 2024 through tactics including call-dropping and unnecessary transfers.

• 
  Ibam (@imzyii) reported 7 minutes ago

  @BBCBreaking @virginmedia your customer service is so difficult to get through the options just takes you round and round in circles. Its absolutely pathetic

• 
  Emma Cowdrill (@CowdrillEmma) reported 10 minutes ago

  @virginmedia my vulnerable 90 yr old mother is one of those caught up in the tactics that caused you to be fined 28m by Ofcom. I still cannot extricate her from her contract or get through to someone who will help. I can't even do the basics and set up a DD!

• 
  inthezone (@inthezoneuk) reported 11 minutes ago

  If you’re with Virgin Media and have had issues, I would leave them if you have the option. A company that treats its customers like this, doesn’t deserve customers. This starts from the top of Virgin media. Will @richardbranson allow his brand to be trashed like this? Or does he not care anymore?

• 
  Bill (@W98AB) reported 12 minutes ago

  When my dad like 10 years ago tried to cancel his virgin media contract he crashed out harder than he did when he got divorced.

• 
  Willow (@Willow75366) reported 13 minutes ago

  @MartinSLewis I have had huge issues virgin media, have caused me a lot of hassle

• 
  Nichola (@Nic_Nic88) reported 14 minutes ago

  @virginmedia been in chat with yourselves for nearly an hour to be disconnected and no resolution

• 
  Steven Porter (@ste_porter) reported 15 minutes ago

  @virginmedia I've resigned up for a new 24 month contract on 10th June (contract expiring 5th july). And when I now log in you tell me my contract has expired. Always find your customer services so bad. Please fix - I have my order confirmation and contract details.

• 
  Graham Hill (@grahamhill1) reported 16 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, poor customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky