Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypool, Cwmbran, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Caerphilly |
||
| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Gareth Thwaite
(@GarethThwaite) reported
from
Barry, Wales
@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia Cancel the contract and go to Sky
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
from
Cardiff, Wales
@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia That's not going to help me reset my password.
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Acuharmony-UK
(@AcuharmonyUK) reported
from
Clevedon, England
@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Mark Smith
(@markccfc70) reported
from
Cwmbran Central, Wales
Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Neill
(@RobNeill_IT) reported
@virginmedia It’s now saying 16.00 today. But I’m not sure I believe it. The outage has been ongoing since 11am yesterday
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Kev
(@kkgorny1972) reported
@virginmedia why does this **** Internet keep cutting out.
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Jack Powell
(@Jackpowell88) reported
@virginmedia Hi sorry can I not report this online as I’m not a customer. It’s also a cable in the public
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Adam Johnson
(@adamj1910) reported
@virginmedia can you tell me what F010312210 issue is? A new email is stating 10am tomorrow, at that point it will be 48hrs! This is horrendous service, I hope your technicians will be working through the night!
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Alan simpson
(@Simmy1876) reported
@virginmedia It’s not a service outage, I’ve checked that for the past month that the broadband has been dropping in and out. Followed your self diagnosis/repair faults guide numerous times. All to no avail
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ShaunfromDurham 🇬🇧
(@ShaunfromDurham) reported
@virginmedia We have done, they passed it to BT. Apparently your contractors have done this in most streets so clearly not learned the 1st time they did it. Disappointed noone is remotely interested in actually resolving the issue caused by your guys.
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Kazzaa
(@Kazzaa_24) reported
@virginmedia Both WiFi and wired has been an issue. Thursday 1st Dec was the first day I was able to connect but Friday and today I've had no/very low upload speeds again.
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Andrew Millington
(@MillingtonVilla) reported
@virginmedia since you’ve switch me to the @O2 network, my data coverage has been absolutely terrible. Not a great switch for customers for the sake of saving some £
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Claire Sturgess
(@thesturge) reported
@virginmedia basically the engineer tells us we've been 'unplugged' in the junction box and we need plugging back in. But when I try to explain this, they don't understand. And this time we actually had to get a NEW phone to prove there was a problem before a technician could be booked in.
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Claire Sturgess
(@thesturge) reported
@virginmedia Just managed to talk to someone. Phone plugs into the wall socket (a virgin media one, the master socket & the only one) Now we've tried two phones, including a new one, they're sending a technician. (This has happened 4x before and it's always problem with the junction box!)