Virgin Media Outage Report in Newport, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Newport come from postal codes NP20, NP10 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypool, Cwmbran, Barry and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
-
David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
-
Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
-
Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
-
David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
-
Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
-
rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
-
Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
-
Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
-
David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
-
NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
-
Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
-
El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
-
Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
-
Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks
-
Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
-
Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
-
Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
-
Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy Dellar
(@AndyDellar) reported
@virginmedia Any help with anything? I've had a dreadful all round experience
-
Marie Anderson
(@portergill) reported
@Sarahpa44482360 @virginmedia Been happening a while but this week it’s really bad, sick of the kids moaning every night for an hour while I try figure it out!!
-
Paul Thompson
(@Paul1968T) reported
@virginmedia I spent almost 5 1/2hours from 8:58 this morning trying to carry out the simple task of changing my 5 phones over to you. In the end I got fed up of waiting for a confirmation email from your virtual assistant and had to leave. Very poor showing for a new customer.
-
Glenn Barry
(@grboutdoors) reported
@virginmedia The advisor said that as a ‘loyal customer’ I was entitled to good deals too
-
TonyM
(@BATC_London) reported
@virginmedia @bertnews I waited 7 hours yesterday. Ignored for most of today - cut off from web chat twice. No solution - welcome to @virginmedia
-
Ben.
(@Benno_E) reported
@virginmedia hi there. Trying to cancel virgin media broadband but your teams are hanging up or not responding making this impossible. Please get back to me.
-
Euro Solution
(@Eurosolution) reported
@virginmedia I have spoken to your unhelpful staff and they were no help at all. Who do I make a formal complaint too. Thanks
-
JagReel
(@JagReel) reported
@vmbusiness Disappointed in the fact that I’ve sent a complaint nearly 2 weeks ago and yet to be followed up. Sent another complaint on Friday and again yet to hear a response. Also dm’d you and again no one followed up. Appalling service from @vmbusiness to customers!
-
Ben.
(@Benno_E) reported
@virginmedia This is all well and good sending me this but this has been tried many, many times and none of you want to help. I am fed up of being passed from person to person and then hung up on. I want someone who can sort this out to call me.
-
Kyle Phillips
(@KylePhi94570333) reported
@virginmedia Thanks I called 150 this evening. And it's seems there is a problem but it can't be identified. The operator said he will raise with ofcom and monitor my connection for 30 days. So I guess my 6mb download is acceptable when I am paying for 500mb.