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Virgin Media outages and service status in Newport, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 24, 10:22 AM GMT+1.
  • 72% Internet (72%)
  • 19% Wi-fi (19%)
  • 6% Total Blackout (6%)
  • 3% TV (3%)

The latest reports from users having issues in Newport come from postal codes NP20 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 29: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Clevedon, Pontypool, Cwmbran, Blackwood, and Nailsea.

CityProblem TypeReport Time
Cardiff TV 5 days ago
Cardiff Internet 6 days ago
Newport Internet 10 days ago
Caerphilly Wi-fi 12 days ago
Clevedon Internet 13 days ago
Cardiff Internet 16 days ago

Nearby cities with recent reports

Cardiff

2 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • roseall87907765
    rose allen (@roseall87907765) reported from Cathays, Wales

    @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

  • ChrisSwinglis
    Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales

    @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • paulo1927
    Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported from Cardiff, Wales

    @virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

  • Natalieball1984
    NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • welshcuriosity
    Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • algro10
    Al (@algro10) reported from Clevedon, England

    @stewartcarter6 Appears it’s a Virgin media issue , shambles

  • j_bettany
    Jacob (@j_bettany) reported from Clevedon, England

    So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

  • GillibrandPeter
    Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales

    @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

  • TimmyGrunt
    Tim Burns (@TimmyGrunt) reported from Cardiff, Wales

    Anyone suffering internet outage from @virginmedia ??

  • behnazakhgar
    Behnaz (@behnazakhgar) reported from Cardiff, Wales

    @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

  • George66Steve
    Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported from Cathays, Wales

    @virginmedia It's not intermittent, it's completely down in CF23.

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • clairewhyte12
    claire whyte (@clairewhyte12) reported

    @virginmedia Ive sent you messages and you didn’t read them! The internet has been shocking for over a week and it just says intermittent signal every day.

  • lightbody
    Lightbody 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@lightbody) reported

    @virginmedia please please please can you replace my ancient 11 year old Hub 3. It doesn't play nice with my modern Nest WiFi Pro mesh system. It wasn't very good when it was new! Customer services won't help because it's not actually broken!

  • birdhousedisk
    birdhouse (@birdhousedisk) reported

    @virginmedia sent Dm about Netflix activation link not working

  • YxhyaLFC
    Yahya (@YxhyaLFC) reported

    Cheers @virginmedia Internet been down for hours with no fix even tho sent a text to say it has

  • i_Charizard
    Monk (@i_Charizard) reported

    @virginmedia and @O2 are killing me. 14 hour shift and I get home and my WiFi isn't working and it's taken me 25 mins to send this tweet cos o2s network is shite

  • DarylCatpiss
    Mr Daryl T Catpiss (@DarylCatpiss) reported

    Hi @virginmedia im trying to login to sky sports on my phone, its not sending me a confirmation email to login, ive done it 6 times over the last hour and nothing has been received, can you explain please?

  • BayJayZus
    𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀 (@BayJayZus) reported

    @virginmedia @moonpeach212 And what an absolute joke your customer service has become! I can't believe I am paying for this sh¡t!

  • picklefork1965
    Tony Rumsey 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🐓🦅🚙🪵🐟 (@picklefork1965) reported

    @ryantegan @skytv My @virginmedia runs out end of September, £126 a month. They can shove their new deal. I only kept in the first place for the missus, but when she died last year I couldn’t wait for it to run down and I could bin it. So damned expensive.

  • tessasegal
    Tessa Segal (@tessasegal) reported

    @CommunityFibre another flat in our building has had CFibre installed, technician back today. Everybody else’s @virginmedia now not working- can you advise what we can do?!

  • Misanth23754159
    Misanthrope (@Misanth23754159) reported

    @Suzanne46462413 @virginmedia I get that all the time until I realised it was because for some stupid reason they block anyone not in the UK. Are you outside the UK?