Virgin Media

Virgin Media Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 11/21/2025 10:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Barry, Newport, Blackwood, Abertillery, Clevedon, Blaina, Cwmbran and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCaerphilly Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Wi-fi
United KingdomBarry TV
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    @virginmedia Your just as bad as sky lol

  • Chasmeister Chas D (@Chasmeister) reported from Cardiff, Wales

    @HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you

  • sumz88 Craig Summerfield (@sumz88) reported from Cardiff, Wales

    Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice

  • morganlowry3 Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales

    @virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusiness @Forbes I'd just like our service to work ...

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia It says there are no known issues with my broadband

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!

  • wingnut1927 Mark Letman (@wingnut1927) reported from Cardiff, Wales

    @virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.

  • MarkBowhouse Mark Bowie (@MarkBowhouse) reported from Cardiff, Wales

    @virginmedia no internet in Cardiff and your website is down 👍

  • wingnut1927 Mark Letman (@wingnut1927) reported from Cardiff, Wales

    @virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales

    @virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.

  • K_J_Wheeler kevin wheeler (@K_J_Wheeler) reported from Cwmbran Central, Wales

    Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Still not working... 3 days.. wont hold my breath

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • powerofcolour Heidi Wells (@powerofcolour) reported

    @virginmedia I’ve also emailed a complaint - it came back with they haven’t got the recordings anymore from 2/3 weeks ago but I’d been waiting for them to call back as promised

  • ram_rob Rob Morrison (@ram_rob) reported

    @virginmedia I know you can't do anything.....the engineers were literally outside my house and did not fix my 11 day old total service loss...absurd

  • Author_JTaylor AuthorJTaylor (@Author_JTaylor) reported

    @virginmedia It’s my Virgin hub that drops the signal not the mesh. As when the mesh isn’t even plugged into anything the Virgin hub still drops the connection so please tell me how it’s the mesh when it’s not plugged in and virgin is all that’s on??

  • sullivandeej Deej Sullivan (@sullivandeej) reported from Plymouth, England

    After over 7 hours, my 'chat' with @virginmedia customer services has just ended without them managing to do either of the things I asked them to, namely to match a better offer elsewhere or book a cancellation of my service more than 30 days in advance. They are truly the worst.

  • m4wds1 joe mawdsley (@m4wds1) reported

    @virginmedia Yes I was sold a new package deal @ £63 per month and was told I would be given a sim card free on O2 i asked numerous times is this free as I don't need it i have now been charged by O2 for the sim which I haven't or never will use your sales missold this to me as a blatant lie

  • _ASLane_ A.S. Lane (@_ASLane_) reported

    @virginmedia Why are your phone operators completely unwilling to raise a complaint as requested? I cannot raise via web because my account is closed, but you've stolen money from me and I want it back. You've messed me around since the 2nd of March.

  • ryanbeard2012 Ryan ⚫⚪⚫⚪ (@ryanbeard2012) reported

    The Blue Light offers are for new customer only which is shocking. Loyal customers get nothing and have to pay double what new customers pay. Try and offer better deals for current customers and they'll be happier, otherwise they'll switch 👍🏻👍🏻👍🏻 @virginmedia

  • ram_rob Rob Morrison (@ram_rob) reported

    @virginmedia If you mean service status then no

  • sarezale Ernesto Sarezale (@sarezale) reported

    @virginmedia the issue seems to be fixed now @virginmedia - but I still think that failing to get a connection for an hour or longer every other day... is NOT acceptable service

  • Author_JTaylor AuthorJTaylor (@Author_JTaylor) reported

    @virginmedia It just keeps happening. Once it comes back on we just wait till next time it goes. I haven’t phoned as the landline is very poor too. I’m just waiting now for not being able to use the landline also when the new adapter is in use on the hub. Then what’s going to happen!