Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Barry, Newport, Blackwood, Abertillery, Clevedon, Blaina, Cwmbran and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Barry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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Nick Mapson
(@mapson_nick) reported
from
Clevedon, England
@virginmedia I have spent hours on the phone the last 5 days trying to get some idea if my home move had been sorted! Please can someone DM me to sort this out. Fed up of being let down constantly 😡
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catrin davies
(@catrin_davies1) reported
from
Cardiff, Wales
Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈
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Greg Williams
(@greg_williams11) reported
from
Barry, Wales
@virginmedia intermittent connection fault on broadband for almost 36 hours...its farcical and so annoying not being able to use a service for which I'm paying. How long does it take engineers to fix this fault? Was told the fix would occur this morning but alas! #Help
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cheryl
(@cherylockerby) reported
from
Penarth, Wales
@virginmedia I will do and am hoping by then it will be 100% perfect. My neighbours and I are pretty fed up especially at the tv service keeps going off too
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David Oliver
(@davidtoliver) reported
from
Cardiff, Wales
@virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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andrew edwards
(@andyedwards34) reported
from
Newport, Wales
@virginmedia is there anybody in your customer services department today?
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Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia @virginmedia come on guys... I've done what you asked. Still no response. Trying to resolve this issue since 12th Oct.
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up
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billy💫
(@billxm1) reported
from
Cardiff, Wales
@virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh
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James
(@jamesbrinning) reported
from
Cardiff, Wales
@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia Had issues this morning, but seem ok now.
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
Anybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Taylor
(@realcraigtaylor) reported
@vmbusinesshelp @virginmedia @vmbusiness All tried and all ignored - DM’d yourselves and ignored - will make my life mission to tell all about your practices to make sure everyone knows you lie to get customers to sign unenforceable contracts and cannot fix a phone line in 3 weeks
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Richard Portman
(@richardjportman) reported
@virginmedia @Vanishing_Time This is a bot text service though isn't it?
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Andy Fulwood
(@fully69) reported
@virginmedia I’m getting very frustrated with the very weak broadband signal I receive. You increase the monthly bill but since the turn of the year the service is beyond poor. I’ve completed many trouble shooting but it soon reverts back to poor signal!! Please support.
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Caroline Killeavy
(@CKilleavy) reported
@marksimms3 @virginmedia Me too!!! Spent 40 minutes waiting on the phone the other day. Ridiculously bad. I’m going to try to press the knew customer button tomorrow and see how fast they answer that line.
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Alfie Webb
(@alfiewebb16) reported
Hey @virginmedia when will Virtual Voicemail be introduced ? To the VM network ?
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Sole.Surfer
(@W45EMS) reported
@zubz76 @virginmedia Yep, unless, 6 moths of a crap service and they only offered me £20, I'm cancelling my contract.
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Wynne Mitchell
(@wazzaster) reported
@PaulaMu14796554 @angela_royle @virginmedia Try e-on if you think Virgin are bad.
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K Thomsett
(@kthompsett) reported
@virginmedia We’ve already had dialogue and you didn’t help,just told me to ring a number which you can’t get through on.The same phone number as on the website and the text number doesn’t work
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P R I N C E
(@Prince_Smith_) reported
@virginmedia So during this global pandemic, with people losing their jobs, personally I've only worked 3 of the last 12 months and you thought it was a good idea to increase the already expensive broadband by £3 mid Contract?? Btw service has been crap!! #willbecancelling #poor
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Danny Collins
(@Danny_Boy200) reported
@virginmedia Check your services - go online Upgrade - go online Change services - go online Report an issue - go online Pay a bill - go online Cancel contract - find a 1 eyed world war 2 carrier pigeon with purple blood and send us a finger of your 1st born child with a letter