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Virgin Media

Virgin Media Outage Report in Newport, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP19 and NP11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Cardiff TV 3 hours ago
Cardiff Internet 16 hours ago
Newport Internet 1 day ago
Cardiff E-mail 2 days ago
Cardiff Total Blackout 2 days ago
Cardiff Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • SheilaDuers
    Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.

  • gingio
    Shane (@gingio) reported from Cardiff, Wales

    Another poor show from @virginmedia. They’re going downhill...

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.

  • pimlights
    Paul Middleton (@pimlights) reported from Newport, Wales

    @virginmedia crawling to a halt again. Yesterday evening very slow - 1.5Mb download. Now so low that can’t login to any online services or run Speedtest - latency too low. Virgin Media app says “good service”, but the Help Desk admits it is not going to be fixed until 29th Mar!!!

  • Carl_E88
    This is Carl (@Carl_E88) reported from Cardiff, Wales

    I love how the rain slows my internet down @virginmedia

  • Magadocious82
    Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • pontyboi
    daniel james lewis (@pontyboi) reported from Cardiff, Wales

    @itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.

  • williams_dai
    Dai Williams (@williams_dai) reported from Cardiff, Wales

    @virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson

  • MJSwindlehurst
    Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service

  • SimonLemons47
    Simon Evans (@SimonLemons47) reported from Cardiff, Wales

    @peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

  • michaelck1972
    Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • pontyboi
    daniel james lewis (@pontyboi) reported from Cardiff, Wales

    @virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.

  • GreggC_CC
    Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported from Newport, Wales

    @jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

  • EmmaRya61456992
    Emma Ryan (@EmmaRya61456992) reported from Cardiff, Wales

    @virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM

  • Lil_Dix1984
    kate dixon (@Lil_Dix1984) reported from Victoria, Wales

    @virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband

  • MJSwindlehurst
    Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GazGunner
    GoonerGaz (@GazGunner) reported

    FML Virgin Media! What a time to ******* go down.

  • AndrewM70768776
    Andrew Morris (@AndrewM70768776) reported

    @virginmedia You advise to "click here" to pay and watch the boxing yet it then takes us to a screen advising there are technical difficulties.... Terrible service as usual I hope you do the right thing and refund all those you have miss informed.

  • PcPresenter
    PCPresenter (@PcPresenter) reported from Maidstone, England

    @virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this

  • 1979_gareth
    Gareth J (@1979_gareth) reported

    @BTSportBoxing Its not working #Virginmedia

  • ABasilioLCHDip
    :andrea: #Alchemy #TheEnergyOfPossible (@ABasilioLCHDip) reported

    @purbrooktony @virginmedia @virginhelp Worst of the worst

  • Shah2868
    Shahair Aissaoui (@Shah2868) reported

    @virginmedia @Tyson_Fury @DillianWhyte It's gone 7pm now, still not working! 😡 Can we please get some kind of response please

  • Shah2868
    Shahair Aissaoui (@Shah2868) reported

    @virginmedia @Tyson_Fury @DillianWhyte It's gone 7pm now, still not working! 😡 Can we get some kind of response please

  • DSJR97
    Redman (@DSJR97) reported

    @virginmedia sort your **** out a lot of people have paid for this fight stop *************** and at least give people answers on why they’re looking at a black screen

  • Sam2985spam
    Sam (@Sam2985spam) reported

    @virginmedia Would be nice if we've paid to view. Yet we can't watch it due to technical issues 🤬

  • Andrewh62626071
    Andrew hill (@Andrewh62626071) reported

    @virginmedia when will you fix the pay per view boxing Virgin Media I have paid and there is technical difficulties. Hope I will get some of my £24.95 back as missed an hour already