Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Pontypool, Cardiff, Newport, Hengoed, Cwmbran, Caerphilly, Clevedon, Blackwood, and Portishead.

City	Problem Type	Report Time
Pontypool	Internet	12 hours ago
Cardiff	Internet	14 hours ago
Cardiff	Internet	2 days ago
Cardiff	Wi-fi	3 days ago
Cardiff	TV	3 days ago
Newport	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 2 minutes ago from Cardiff, Wales

  @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

• 
  AM🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐈‍⬛🐈🐕‍🦺🐕🐓 (@AlMaManshp) reported 4 minutes ago from Beechwood, Wales

  @wolsned All the bloody time - terrible service #virginbroadband #virginmedia

• 
  Ariane (@MissAzzaB) reported 6 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Right Direction (@BackOnTrack__) reported 7 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  amanda roberts (@amandaroberts10) reported 9 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Rob Downer (@NobbyD27) reported 15 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Benjamin Hartrey (@benj8min) reported 18 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Trudi Foster (@MsWhippet1) reported 19 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 21 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Sam Tempest (@SATempest) reported 23 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  stadiamap 🏟️ (@StadiaMap) reported 29 minutes ago from Taff's Well, Wales

  @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

• 
  Gill Harrison (@gillih) reported 29 minutes ago from Portishead and North Weston, England

  @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 33 minutes ago from Newport, Wales

  Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia

• 
  Gareth Thompson (@gareth_thmpsn) reported 36 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 37 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 37 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Justine (@Justine_F1) reported 38 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  Sam Tempest (@SATempest) reported 41 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Pauline Lomax (@RedhillsAnnie) reported 43 minutes ago from Cardiff, Wales

  @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

• 
  Acuharmony-UK (@AcuharmonyUK) reported 59 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 3 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  Iso (@Isomniax) reported 5 minutes ago

  @OliverGMcManus @virginmedia Pretty sure they’ve actually broken contract here

• 
  Tim (@timlumley) reported 6 minutes ago

  @virginmedia Getting fed up of my Broadband speed dropping. Others in the Gateford area of Worksop are saying the same. Kindly rectify whatever is wrong please. I do not pay you for slow speeds!

• 
  Adam Weston (@textmaniac78) reported 10 minutes ago

  @OliverGMcManus @virginmedia I got told once and I don't know if it works but if you ring up and upgrade to another package it's classed as a new contract so you can cancel within 14 days maybe worth looking into doing that

• 
  haggard girl 🏳️‍⚧️ (@fffoceania) reported 10 minutes ago

  Virgin media is so bad it took me turning my phone wifi off and on again 3 times and resetting soundcloud twice just to put on a song

• 
  Mark vix (@Vikk3rs146) reported 11 minutes ago

  @virginmedia Leaving because of your ineptitude.. I should take legal action against you for the lack of service you’ve provided causing me and my wife a multitude of hassle cos we work from home .. jokers

• 
  RPD Pacer (@rpd_pacer) reported 13 minutes ago

  @Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄

• 
  markrmifsud (@markrmifsud) reported 16 minutes ago

  @virginmedia The time to fix is pushed back nearly everything I check

• 
  markrmifsud (@markrmifsud) reported 18 minutes ago

  @hobson21435 @virginmedia Same in North Weald. Fix is currently 12:00 Monday

• 
  the_beeb_23 (@thebeeb_23) reported 20 minutes ago

  @virginmedia Oh, I can think you should rest easy in bed knowing that this will never happen. I on the other hand have to spend every moment of every day telling people about what a bunch of front b0ttoms your organisation is and how 5hitty sticks should be deployed to keep away from you