Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Internet	5 hours ago
Cardiff	Internet	1 day ago
Cardiff	Internet	2 days ago
Cardiff	TV	2 days ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Sam Tempest (@SATempest) reported 6 minutes ago from Cardiff, Wales

  @OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!

• 
  Benjamin Hartrey (@benj8min) reported 11 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 16 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Moseph Mellars (@stfcjoner1986) reported 19 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Gareth Jones (@gazthebluebird1) reported 20 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Trudi Foster (@MsWhippet1) reported 20 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 22 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Pauline Lomax (@RedhillsAnnie) reported 23 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Lee Smith 🌻 (@djleekee) reported 26 minutes ago from Cardiff, Wales

  @virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.

• 
  andy lanyon (@andylance1977) reported 26 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 28 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 29 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Gareth Thompson (@gareth_thmpsn) reported 32 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Mark Smith (@markccfc70) reported 36 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Nathan Rhys George (@orangethunder_) reported 37 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 38 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  Ryan Davenport (@Welsh_Saint14) reported 42 minutes ago from Cardiff, Wales

  @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

• 
  Ritch Zablan (@blue_murdock) reported 53 minutes ago from Cardiff, Wales

  @virginmedia … is there network cover problem here cardiff now?

• 
  LK (@LaurenKetchley) reported 53 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Darren Coomber (@Dazc090861) reported 59 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  becksyno7 (@becksyno769693) reported 1 minute ago

  When did Virgin media get so crap at delivering a service, I missed that memo. @virginmedia

• 
  salmo (@Gary1165) reported 4 minutes ago

  @virginmedia @El_Lloydie I would just cancel as they are failing in there contractural obligations

• 
  Ed Jones (@edujones14) reported 7 minutes ago

  @Rep_CareHQ @virginmedia Still no resolution.

• 
  Aaron Hudson (@AaronHudsonUK) reported 9 minutes ago

  @virginmedia - TV and internet is down again, any issues in the Peterborough area?

• 
  Clive Carter (@clive_carter01) reported 10 minutes ago

  Why the hell are @virginmedia so poor??

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 11 minutes ago

  @virginmedia @MJW_F1 Channel 4 issue.

• 
  Darren Coomer (@coomerdarren) reported 15 minutes ago

  @O2 What an absolute joke of a company since virgin media i can't access my O2 app spoken to 2 people who said they will get this issue resolved & again nothing i still can't us the O2 app because I need a virgin account ******* sort it out !!

• 
  Harry john (@ahmedbella19101) reported 18 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV30 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies 🇺🇸🇬🇧🇫🇷

• 
  Lynne Marshall (@benalblogger) reported 20 minutes ago

  @virginmedia no internet for 2 days. Virgin call handler tells me she will make appointment for tomorrow afternoon. Nothing showing on my app. She says nothing wrong with Virgin internet. System shows problem. No appointment showing on my app. Cancelling priority

• 
  Joshy R 🌒 (@JJRussell95) reported 20 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV