Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon, Blackwood, Caerphilly, Portishead, and New Tredegar.

City	Problem Type	Report Time
Cardiff	Internet	3 hours ago
Cardiff	Internet	5 hours ago
Cardiff	E-mail	8 hours ago
Cardiff	TV	1 day ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Al (@algro10) reported 29 seconds ago from Clevedon, England

  @10sam_h Yeah likewise, virgin media awful still not sorted it

• 
  Gareth Thompson (@gareth_thmpsn) reported 3 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 6 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  andy lanyon (@andylance1977) reported 12 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 19 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Right Direction (@BackOnTrack__) reported 19 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Al (@algro10) reported 24 minutes ago from Clevedon, England

  @stewartcarter6 Appears it’s a Virgin media issue , shambles

• 
  Behnaz (@behnazakhgar) reported 25 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Ed Morris (@edmorrispt) reported 25 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  🦋 Karen 🦋 (@KHoulgrave) reported 32 minutes ago from Newport, Wales

  @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

• 
  Pauline Lomax (@RedhillsAnnie) reported 32 minutes ago from Cardiff, Wales

  @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

• 
  Gill Harrison (@gillih) reported 32 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Sam Tempest (@SATempest) reported 34 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Gareth Jones (@gazthebluebird1) reported 35 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  Lee Smith/DJ Leekee (@djleekee) reported 37 minutes ago from Cardiff, Wales

  @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

• 
  Benjamin Hartrey (@benj8min) reported 47 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  andy lanyon (@andylance1977) reported 48 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Darren Coomber (@Dazc090861) reported 48 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Gill Harrison (@gillih) reported 49 minutes ago from Portishead and North Weston, England

  @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

• 
  Stuart Ropke (@stuart_chc) reported 60 minutes ago from Cardiff, Wales

  @eggynewydd @virginmedia Dismally slow. Yes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gazza (@kunsbannedhair) reported 5 minutes ago

  @jomickane @Benleo @virginmedia I know you may doubt my sincerity, These jokers are just as bad

• 
  WCarr (@FastCarr_72) reported 5 minutes ago

  @virginmedia hi,my virgin media account has been locked for security reasons for over 3 weeks,I spoke to one of your advisers 2 weeks ago and he said it would be resolved in 3 to 5 days but still not able to sign in,and im unwilling to speak to a automated machine for an hour.

• 
  Mike Wyeth - *Supreme Legacy Fan* (@99redmanmike) reported 5 minutes ago

  @virginmedia can you please tell me why I'm paying you utterly ridiculous fees each month when your "famed" internet services always fail when you need them the most. WN5 area!

• 
  godisgood (@ed2dfc1b030e4cb) reported 6 minutes ago

  @Benleo @virginmedia I agree Ben cancelled my virgin atrocious service go to Trust pilot I would have given them - 1000 but can’t go lower than 1 but you can leave feedback it’s important to warn other people .

• 
  Marilyn (@womaninblue1050) reported 6 minutes ago

  @virginmedia Thanks. Now I know it’s the faults team I will call that option. That’s all I wanted to know. You cannot help as it’s not for me and I will now help the person it is for. You’ve always managed to help me in the past but you cannot on this occasion.

• 
  Vicky Leigh (@vickiferris) reported 13 minutes ago

  @virginmedia you told me there was an issue with my 360 tv box and said would send me a replacement. You sent me a stream box that doesn't record tv and not what I pay for or want.... and no one answers the phone

• 
  Hamish (@Hamish88205796) reported 13 minutes ago

  @Benleo Just email @virginmedia cancel for breach of contract effective immediately. Make sure you contact your bank to cancel any DD. Virgin will be on the phone begging you to keep giving them your money. It's the only method known to get customer service from them.

• 
  John Sabian (@GymItalian83) reported 13 minutes ago

  @Benleo @virginmedia I think most companies have rubbish customer service. Only good thing about Virgin is their broadband is decent

• 
  Snowdawg😳 (@snowdawg2020) reported 19 minutes ago

  @Benleo @virginmedia Just cancel it will be easier on you

• 
  Richard Loach (@rl1602) reported 20 minutes ago from Gedling District, England

  @Benleo @virginmedia They ruined my Christmas in 2023. Whole day on phone sorting issues with father in laws broadband then 2 site visits ending up with me throwing my vape at TV and a bill for £1000. Horrendous company