Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20, NP19 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cwmbran, Cardiff, Caerphilly, Ynysddu, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cwmbran |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Dan Pip
(@official_danpip) reported
from
Barry, Wales
Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam
(@QueenSammy72) reported
@virginmedia How many times do I need to speak to your technical help before I get broadband that allows me to work at home during the pandemic?
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Damian
(@GalenAltaiir) reported
@grrrlsxbanks @virginmedia I was about to saaaay, just message ofcom and file a complaint with them
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Joe ****
(@whatjoewrote) reported
@Stuu666 Been absolutely fine tbh. Have issues if Claudia is on a work video call, but that only really came up when I was off at the start of the year. Recently been playing Far Cry 5 without any bother at all. For reference we're on 200 meg virgin media connection.
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James Lester
(@Jameslesternffc) reported
@virginmedia Yes all connected, I even had a WiFi booster from yourselves paying £3 a month which isn’t helping one bit. Can you get someone to call to solve this problem.
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Keith Thornton
(@reddwarf4ever) reported
@virginmedia I intermittently lose internet connection, when live streaming and using web pages......seems to be only on Ethernet ...have reset router to factory several times, seems ok for a few days then the problem returns, is the router faulty ??? Thanks
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Katie John
(@jaybird_katie) reported
@virginmedia Yes still ongoing - in particular we’re having issues with connecting our devices and streaming anything (Netflix, Amazon Prime etc.)
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Old Gregg
(@nobleman209) reported
Right just got through to be told that me as a 11 year customer of virgin media do not qualify for the same offer as a new customer and was quoted alot higher price for the same product! Is this true virgin? Do you not value your loyal customer base?
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Arctic Murray
(@ArcticMurray) reported
@virginmedia Hi, issue still occurring when using WiFi, friend had the same issues this week and VM have resolved the issue for him. Connecting via cable resolves the issues but all devices suffer random drop outs every 20 mins. Happening for 3 weeks, with no issues or network setup changes.
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Susie Conning
(@conning_susie) reported
@virginmedia We have been trying to cancel the account, due to the pandemic my Mother is living with me which is 3 hours from her home & therefore unable to return the equipment. Still no returned call from Customer Services. I am happy to talk to someone if they would like to call me?
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Adam H
(@BytesGuy) reported
@virginmedia Isn’t there a form to submit this? It would make more sense in my opinion. I don’t want to register for a forum just to report damage to your equipment