Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Portishead, Newport, Cwmbran, Pontypool, Hengoed, Caerphilly, Clevedon, and Blackwood.

City	Problem Type	Report Time
Cardiff	Total Blackout	40 minutes ago
Portishead	Wi-fi	1 day ago
Cardiff	Total Blackout	1 day ago
Cardiff	Wi-fi	2 days ago
Cardiff	TV	2 days ago
Cardiff	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 1 minute ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Darren Coomber (@Dazc090861) reported 3 minutes ago from Cardiff, Wales

  @virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!

• 
  Gill Harrison (@gillih) reported 3 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 4 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Pauline Lomax (@RedhillsAnnie) reported 7 minutes ago from Cardiff, Wales

  @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

• 
  Gill Harrison (@gillih) reported 10 minutes ago from Portishead and North Weston, England

  @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 14 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Gill Harrison (@gillih) reported 18 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Sam Tempest (@SATempest) reported 19 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Samantha (@Samanth82113398) reported 20 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  MarcB (@555Husker) reported 20 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 32 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Ed Morris (@edmorrispt) reported 36 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Monkenstien. (@3_monk) reported 41 minutes ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported 43 minutes ago from Cardiff, Wales

  @virginmedia why am I paying £45 a month for my internet to constantly be down

• 
  Gareth Jones (@gazthebluebird1) reported 44 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  andy lanyon (@andylance1977) reported 51 minutes ago from Newport, Wales

  @virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 51 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Peter Gillibrand (@GillibrandPeter) reported 56 minutes ago from Cardiff, Wales

  @virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!

• 
  Darren Coomber (@Dazc090861) reported 57 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Rodger (@Fletchers_Mama) reported 4 minutes ago

  @virginmedia It was both. It has happened twice in 2 consecutive mths, both times locked for 2wks. Currently unlocked but never been explained why it how to prevent

• 
  Serenity Solo Studios (@SerenitySoloDev) reported 6 minutes ago

  Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

• 
  Legal Eagle. (@ACLegalServices) reported 7 minutes ago

  @virginmedia I am seriously thinking of leaving Virgin after 25 years or so as you are about to double my bill to £62.00 a month for speeds of 120mbps. Any recommendations to replace them with a reliable service, that I have had with Virgin. Difficult to talk to them on phone

• 
  Robert de Bruin (@RdeB1973) reported 7 minutes ago

  @virginmedia @BBCWatchdog Virgin Media do not care about there customers, they don't take serious complaints seriously! They take unauthorised monies then fail to refund ! They make it up as they go along. In other words please sort out my refund ASAP.

• 
  Darren Hayes (@darrenhayes1973) reported 13 minutes ago

  @virginmedia I will be cancelling my account anyway after this and subsequent poor service after it

• 
  Mark King (@markkinga) reported 15 minutes ago

  @RichardLXXII @virginmedia This is Virgin all over….. advertising £22 and charging nearly £60 to a valued customer……that’s how much you are valued.

• 
  Waliam Doe (@aomimikuga26872) reported 18 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 20 minutes ago

  @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

• 
  aldo (@ukaldo2) reported 25 minutes ago

  @virginmedia Ok which area was that, You've not asked, it's clear your customer service levels are poor!

• 
  🐺 (@stefan655) reported 26 minutes ago

  @virginmedia I've just had one of the worst customer service experiences I've ever encountered over the phone. The representative I spoke to today was incredibly rude, dismissive, and unhelpful throughout the call!