Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.

City	Problem Type	Report Time
Cardiff	Total Blackout	8 hours ago
Cardiff	Total Blackout	15 hours ago
Cardiff	Internet	1 day ago
Cardiff	Wi-fi	4 days ago
Cardiff	Total Blackout	4 days ago
Cardiff	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Benjamin Hartrey (@benj8min) reported 3 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 4 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Paul Burnell (@Paulyb65) reported 5 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Gareth Thompson (@gareth_thmpsn) reported 6 minutes ago from Cardiff, Wales

  @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

• 
  Right Direction (@BackOnTrack__) reported 6 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 7 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Nathan Rhys George (@orangethunder_) reported 11 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Right Direction (@BackOnTrack__) reported 12 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Pauline Lomax (@RedhillsAnnie) reported 14 minutes ago from Cardiff, Wales

  @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

• 
  Sam Tempest (@SATempest) reported 18 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  squeaks (@dodo1960) reported 34 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Gareth Thompson (@gareth_thmpsn) reported 35 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 38 minutes ago from Cathays, Wales

  @virginmedia And if it's 'some customers' it's an awful bloody lot of them!

• 
  Kevin Fortey (@GiantVeg) reported 42 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 42 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Pauline Lomax (@RedhillsAnnie) reported 43 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  mz f Drennan (@mz_drennan) reported 47 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Rob Downer (@NobbyD27) reported 49 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Sam Tempest (@SATempest) reported 49 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Ed Morris (@edmorrispt) reported 60 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  citizen_first (@citizen_first25) reported 7 minutes ago

  @virginmedia why have you got rid of Channel 150 that's TV does a price go down on my subscription ? As this is one of the channels, I watch every day very disappointed

• 
  Q🍒𒉭🐆 (@quiquisworld) reported 10 minutes ago

  Fam I was moved to in a&e and by the guy that came to fix my wifi by virgin media they should be more afraid

• 
  Frisc Capital (@frisccapital) reported 11 minutes ago

  @Stsantek @virginmedia Tell them your moving address they will cancel it without charges

• 
  NEAL (@NealHelly) reported 12 minutes ago

  @Ofcom Well done Ofcom! Anyone still trading with @virginmedia needs to change now! I was a loyal Customer for over 10 years, still fighting unlawful charges for moving house, can’t speak to anyone to resolve, black mark on your name for paying your bills!! Cowboys

• 
  estevén (@superpaddiepads) reported 12 minutes ago

  @LessGrumpy @virginmedia Whenever I’ve had issues with Virgin it’s never been a UK call centre I’ve spoken to. Tend to avoid now but just left again after a couple of years of thankfully issue free broadband. Moved to PlusNet which is Openreach rebranded but far cheaper.

• 
  Jimmy Jones (@_James_Jones_) reported 13 minutes ago

  @AdamT1875 @virginmedia Correct! I managed to use Starbucks WiFi to send the message. I reckon their own staff are also suffering with poor connections due to not responding after requesting info... they are currently arguing the toss on chat saying, you sure its not in the box? GAPING HOLE SAYS NO!

• 
  Jenny B (@Myfourjoys) reported 14 minutes ago

  @virginmedia I’m not happy with yr internet service. Every day this week there has been a loss to my service and this is happening weekly. There has been times when I’ve thought it’s an outage! NO SERVICE NOW SORT IT OUT PLEASE 😡

• 
  jango fett (@jangofe42286291) reported 15 minutes ago

  @dublinvoter I will never pay my licence fee again. This joke of a broadcaster all ready receives revenue from advertising like virgin media, they will survive without the licence money if they stop paying stupid wages to talentless hacks.

• 
  HENRY BAKER (@rizzles066) reported 17 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK i recently left virgin media they are not a good service provider when trying to end the contract, try getting help with family member or even a lawyer or cab which are very good

• 
  🌍 Anitaaaa (@Anitaaaa_W) reported 18 minutes ago

  @Stsantek @virginmedia That is absolutely disgusting. My mum is with virgin and I’ll be moving her in a few months when her contract is up. They’re customer service is absolutely ****