Virgin Media outages and service status in Newport, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
- The most common problems reported in this area mention Total Blackout, Internet, and Wi-fi.
- The most recent signal from this area was received Jul 22, 7:55 PM GMT+1.
- Total Blackout (46%)
- Internet (29%)
- Wi-fi (17%)
- TV (6%)
- E-mail (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Blackwood, Nailsea, Cwmbran, Portishead, Newport, Pontypool, and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Total Blackout | 2 days ago |
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Cardiff
|
Internet | 2 days ago |
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Cardiff
|
Total Blackout | 3 days ago |
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Cardiff
|
Total Blackout | 4 days ago |
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Cardiff
|
Total Blackout | 4 days ago |
|
Cardiff
|
Internet | 6 days ago |
Nearby cities with recent reports
9 recent signals
Community Discussion
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Graham Findlay FRSA 🏴🇪🇺 (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, WalesOh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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damian Kerlin 🏳️🌈 (@damianKerlin) reported from Cardiff, Wales@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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LK (@LaurenKetchley) reported from Cardiff, Wales@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Ed Morris (@edmorrispt) reported from Cardiff, WalesWifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Jacob (@j_bettany) reported from Clevedon, EnglandSo many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan🥷 (@_DanJbh) reported@Simon_Coates @Simon_Whale @virginmedia I think so, seeing as im an telecommunications engineer. Just stating my prices like everyone else never once mentioned your "Starlink"
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Croí Na hÉireann (@na_croi) reported@daphmc_ @Rugby_Scoop @virginmedia Not rattled at all. Any game v The ABs was always at the very best for Ireland a 50/50 game. We could have won that game after being 14-0 down but just left ourselves too much to do after a slow start. Disappointed but not rattled.
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Craig McArdle (@HoMcArdle) reported@virginmedia Already done this many times with the same outcome. You have made no attempt to fix this issue. I’ve responded several times with my account details and you do nothing. Reported to ofcom and now dealing with CISAS. You have everything you need already
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Top Cat (@SpinCat1) reported@nel_andrie @virginmedia You’re right. A communications company that has a huge problem communicating!! 🤬
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Fretz8 (@FretzFNBR) reported@nickncs_cP @zexyvfx @Acttx I’m virgin media aswell it’s not a virgin media problem
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Asha rollawin (@quizrollawin) reported@virginmedia I'm a former customer and want to make a complaint but this isn't possible online without having a VM account - so how can people complain as former customers who are owed money?
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Ishamael (@TheZacMan2050) reported@DeviateDefiant @virginmedia @MoneySupermkt Same problem every mate. ******* stupid. Take India, get way better value so why ******** we pay stupid amounts
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Chris Davis (@cdavo25) reported@MaxiedotVox @virginmedia Yea iv had issues for over a week now, they tell me 'o it will be fixed by the 23rd' 20min ago they text me saying they've found the issue and the engineer is on his way..... the 29th at 4pm 🤬🤬 where's the engineer coming from is it takes 6days @virginmedia
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Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported@virginmedia The outage was a nightmare for me, important online tasks could not be completed. Had to spend ages online trying to find a solution to jobs that could not be done offline. Managed to finally speak to someone at Virginmedia and shown how to get update some progress. Finally, I have got back online again.
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Mark King (@markkinga) reportedIs @virginmedia in trouble?, as im trying to work out why i need 2 to 3 sales calls a day. I get a rubbish email once a week. Why not email something i might be interested in rather than constant phone calls im sure i never consented too.