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Virgin Media

Virgin Media Outage Report in Newport, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP20 , NP10 , NP11 and NP19 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Cardiff Wi-fi 24 hours ago
Cardiff TV 24 hours ago
Cardiff Internet 24 hours ago
Newport Internet 2 days ago
Newport Internet 2 days ago
Portishead Wi-fi 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem

  • EmmaEvans95
    Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia Any idea why I was not notified about the outage?

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia internet down, sort it out!! #virginmediadown

  • EmmaEvans95
    Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!

  • TheMMEvent
    Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    Any @virginmedia customers having the same issue as me. I’m currently unable to watch anything on any channel

  • Scrimmers
    James Scrimshire (@Scrimmers) reported from Newport, Wales

    @virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding

  • EmmaEvans95
    Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!

  • kirkyboy79
    captains log (@kirkyboy79) reported from Cardiff, Wales

    That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,

  • huwtroberts
    Huw Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@huwtroberts) reported from Cardiff, Wales

    @virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.

  • TheMMEvent
    Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    @virginmedia WTF is going on with my services. None of my channels are working!!!

  • 23xhannahx
    Hannah Hughes (@23xhannahx) reported from Cardiff, Wales

    Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.

  • gerard120474
    🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 gerard JOCK dowdall (@gerard120474) reported from Newport, Wales

    @virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using

  • karl_luke
    Karl Luke (@karl_luke) reported from Cardiff, Wales

    @virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!

  • EmmaEvans95
    Emma Evans (@EmmaEvans95) reported from Cardiff, Wales

    @virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?

  • honeys_
    Claire Louise (@honeys_) reported from Cardiff, Wales

    @virginmedia my Wi-Fi has just gone off and within seconds your app is telling me there is a fault and the estimated fix is 3pm. Something tells me this is a planned outage. Why are you not communicating with customers who are relying on your service to work at home.

  • FrankieJ4m3s
    Francesca James (@FrankieJ4m3s) reported from Cardiff, Wales

    The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!

  • JulieNicholas_
    Julie Nicholas (@JulieNicholas_) reported from Newport, Wales

    And it's gone again. Hello @virginmedia, no online support via app, is there anyone there?

  • rancid_insane
    rancid insane 🤪 (@rancid_insane) reported from Newport, Wales

    @virginmedia @PlayAvengers Hey please help for some reason code not working Had major issues getting into my @SquareEnix account and had to start a fresh one Would love them outfits 🥰 I'm a Virgin customer Full Package

  • iainmspillane
    anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported from Grangetown Community, Wales

    @virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • themarshy1979
    Michael (@themarshy1979) reported

    In my line of work I tell customers to judge me on when things go wrong and how quickly I can resolve their issue. I’ve judged @virginmedia here and the verdict is extremely poor customer service.

  • Fee_McCarthy
    Fiona C. MacCarthy (@Fee_McCarthy) reported

    @virginmedia No… because I’m not your customer and have no login details and my elderly father is too angry to tell me his details. How about YOU look 👀 and sort it out 🤔

  • Monza972
    Monil 💙 (@Monza972) reported

    @virginmedia If I could speak to someone in the UK that is atleast empathetic on the phone, I'd be content with the fact that they're doing their best to help/could point me to someone who does know. If a support person begins to regurgitate the same thing without listening to you, what then?

  • Monza972
    Monil 💙 (@Monza972) reported

    @virginmedia I've tried explaining this multiple times & every support staff replies with "you're getting your advertised speeds, we can't do anything about it". That's not the problem I am describing to them hence my anger because I keep getting a scripted reply back. It's not good enough.

  • Samyaa_x
    Samyaa (@Samyaa_x) reported

    @virginmedia I spoke to someone today about it and they said they’re not able to cancel it because it’s part of the bundle. So if this is true then your sales person falsely sold a product to me and this is unacceptable. I’ve requested for all my chats to be sent to me via email and again

  • HiFiMan5
    HiFiMan (@HiFiMan5) reported

    @virginmedia Thanks for responding to promptly. Your website says you know about the fault and expect to rectify the outage by 02:35 tomorrow. (In 7.5 hours time). ☹

  • Mikey1981
    Mikey1981 フィッシャーマイク (@Mikey1981) reported

    @Bundesbag @NOWHelpTeam @Bundesliga_EN Now tv via the sky sports app I believe, select login and there’s options for Virgin and now tv customers as I use it for Virgin media

  • Monza972
    Monil 💙 (@Monza972) reported

    @virginmedia When I bought VM in 2016, the 2.4Ghz band worked perfectly. I was getting 50-60mb down when being close to it. Now I get YouTube videos buffering when browsing on a 2.4Ghz band. I'm not going to blindly chuck out anything that doesn't support 5Ghz, that's a waste of money.

  • MarySequera
    Mary (@MarySequera) reported

    @virginmedia It is my broadband router. I moved out of my place and had to cancel your services.

  • Fee_McCarthy
    Fiona C. MacCarthy (@Fee_McCarthy) reported

    @virginmedia @virginmedia yep me back again. Guess what? My parents have no service again! Or anyone else in their vicinity of UB5 😡 2nd time this week 😡 I’d never have let them signup if I had known #smoothtalkingsalesrep #falsepromises #vulnerablecustomers