Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Clevedon, Cardiff, Caerphilly, Barry, Newport, Blackwood, Abertillery, Blaina, Cwmbran and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Clevedon |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Hannah N-T
(@hannahtottle) reported
from
Panteg, Wales
@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Chris QK 🔞
(@QuietlyKinky) reported
from
Newport, Wales
@madsmithyt @virginmedia I also have the same issue. South Wales
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.
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Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia anyone thinking of getting their Wi-fi, think again. We’ve been with the now since NTL days and this HUB 3.0 has been the worst!! Not as good as the make out. The router is in a good position not hidden away yet it’s still crap!!
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
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Tina Ransom
(@littletinaob) reported
from
Clevedon, England
@virginmedia am paying for pay boxing but have no sound!!!! Please help asap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pam
(@bebe3ngel) reported
@virginmedia No service in my area today. Will VM cover the loss of income due to this?
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Lowe ⚒
(@LoweCulture) reported
@virginmedia Works started in our area (ME1 2RZ) yesterday without prior notice. Due to be fixed by 6pm yesterday. The issue is still ongoing with a new fix time of 6pm today. My wife and I are working from home like most of the country. Cant this be done at the weekends?
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RT PINNED
(@PURGETHEPRISM) reported
@virginmedia i've been requesting 1k times the packaging to returm my broadband but it never arrived, i keep requesting it but nothing. i've tried to call, the online chat and the online form as well. what the hell is going on here? you wont charge me a single penny
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Éraic Lyrios
(@EraicLyrios) reported
Virgin media is down in my ‘area’, GURL you better not pull this **** when on my uni submission dates or I will scream
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☆Fordyknickers☆ 🔮🐾💙
(@fluff82J) reported
@Birchybabey @virginmedia It's ridiculous isn't it. Our broadband is a big issue.. yanno, in a small maisonette, works in the living room but not in the bedroom 🙄
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J
(@J28496652) reported
@virginmedia That's very helpful, thank you! I am still concerned that I don't know exactly what date my first bill will be credited from my account and the amount. Can you help me figure this out? I believe its the first 2 months + connection fee but not sure?
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Craig Barton
(@barton6435) reported
So finally got a new router from @virginmedia after 5 days of speed issues. Let's see if this resolves it??? Only time will tell.
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james Dunn
(@Jimbob_Du) reported
@virginmedia How many times do I have to tell you. I am NOT wasting my time sitting on a phone waiting for you to answer. Your customer services and excuses are pathetic!!
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Chris Woodey
(@chris_woodey) reported
@virginmedia we've got terrible internet speeds again. Have rest the router. Noticed yesterday that the box outside on the street is not secured properly. Terrible speeds
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emily
(@emilyxsaskia) reported
@virginmedia so our broadband has gone up in price but has been slower the last few weeks, and now today it’s not working even though the light is showing green? We’re a household of students that need wifi as all our uni work on online! Please can someone get back to me