Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Portishead, Newport, Pontypool, Hengoed, Caerphilly, Clevedon, and Blackwood.

City	Problem Type	Report Time
Cwmbran	TV	19 hours ago
Cardiff	Wi-fi	4 days ago
Cardiff	Internet	4 days ago
Cardiff	Total Blackout	5 days ago
Portishead	Wi-fi	6 days ago
Cardiff	Total Blackout	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Ryan Davenport (@Welsh_Saint14) reported 1 minute ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  andy lanyon (@andylance1977) reported 3 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 3 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 4 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  Moseph Mellars (@stfcjoner1986) reported 4 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  Darren Coomber (@Dazc090861) reported 5 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Gill Harrison (@gillih) reported 7 minutes ago from Portishead and North Weston, England

  Hi @virginmedia @helpvirginmedia @VirginMediaCorp why won’t my Outlook connect to your server? No emails for 3 days. It’s an issue your end yet no help from your tech team.

• 
  Sam Sims (@mantha_1976) reported 7 minutes ago from Newport, Wales

  Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 9 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 9 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 17 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Kevin Fortey (@GiantVeg) reported 26 minutes ago from Cwmbran Central, Wales

  @emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too

• 
  Christina Macaulay (@macauc01) reported 28 minutes ago from Cardiff, Wales

  @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

• 
  Louise Dare (@lou_dare) reported 30 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 30 minutes ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  Sam Sims (@mantha_1976) reported 41 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Sam Tempest (@SATempest) reported 55 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Right Direction (@BackOnTrack__) reported 58 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Right Direction (@BackOnTrack__) reported 59 minutes ago from Cardiff, Wales

  @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

• 
  Sam Tempest (@SATempest) reported 59 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Barry Devlin (@irishbazdev) reported 3 minutes ago

  @virginmedia Two months + before I get contacted by 02/Virgin Media regarding my ongoing complaint and all you can offer me for broken promises is £20. No phone calls before today and you are a communication company. Not good enough!

• 
  Stoneycat ≅ 🏳️‍🌈💚🏳️‍⚧️ (@stoneycatt) reported 6 minutes ago

  @virginmedia would you be able to recover my parents landline number if we cancel the contract and swap to you? It appears @youfibre have disconnected the landline number and after 2 days we've had no further information. I've no confidence @youfibre can/will resolve it.

• 
  Some-Nick1976 (@Some_Nick1976) reported 7 minutes ago

  @virginmedia The issue is that it drops in and out constantly throughout these times. When it does eventually come back on it is very slow

• 
  J Harris (@BingoBertie) reported 9 minutes ago

  @RichardLXXII @virginmedia Simple. Arrange a new supplier. Cancel direct debit. Commence a claim under the direct debit guarantee scheme for the un-agreed unauthorised increased amount Never have anything to do with @virginmedia again Except for suing for damages for falsely registered credit reference

• 
  Lyn Prodger (she/her) (@Prodgey) reported 13 minutes ago

  @virginmedia Yes numerous times, phone calls, engineer visit - all keep changing resolution day and time and now 9 days without broadband.

• 
  Molecule (@MoleculeClips) reported 13 minutes ago

  Thank **** the World cup games are on RTE and not @VirginMediaIE because holy **** the virgin media player is so bad. Like I can't even watch Love island Island on it. I keep getting a "Failed to connect to To streams API" pop up. Tech team must be asleep

• 
  keith addy (@ads913) reported 14 minutes ago

  @virginmedia I understand they're introductory, but the gap is £51/month for the identical package. That's not a normal "new customer discount" that's a loyalty penalty. What can you actually offer me?

• 
  Jon Ashman (@JonAshman2) reported 15 minutes ago

  @ virgin media your service is shocking not only have I lost all connection your help line is down wot a surprise 🤯🤯

• 
  Taz (@AppleTerence) reported 16 minutes ago

  @virginmedia ok your Customer service has called 5 times this morning when I answer they hang up what the hell?

• 
  keith addy (@ads913) reported 17 minutes ago

  @virginmedia 20+ years a loyal customer, paying £128/month. New customers can sign up TODAY for the exact same package — Gig1 broadband, Mega TV, Sky Sports & Cinema — for £76.99/month. That's £51/month MORE for being loyal. Explain that. #VirginMedia #CustomerService