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Virgin Media outages and service status in Newport, Wales

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Newport, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 16, 12:31 PM GMT+1.
  • 59% Internet (59%)
  • 20% Wi-fi (20%)
  • 8% Total Blackout (8%)
  • 6% E-mail (6%)
  • 6% TV (6%)

The latest reports from users having issues in Newport come from postal codes NP20 and NP10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Portishead, Clevedon, Blackwood, New Tredegar, and Caerphilly.

CityProblem TypeReport Time
Newport Internet 24 hours ago
Cardiff Total Blackout 2 days ago
Newport Wi-fi 4 days ago
Cwmbran Internet 4 days ago
Cardiff Internet 7 days ago
Cardiff Internet 8 days ago

Nearby cities with recent reports

Cardiff

2 recent signals

2 days ago
Cwmbran

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

  • mantha_1976
    Sam Sims (@mantha_1976) reported from Newport, Wales

    hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    @virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice

  • dodo1960
    squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!

  • Dazc090861
    Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

  • macauc01
    Christina Macaulay (@macauc01) reported from Cardiff, Wales

    @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

  • djleekee
    Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

  • ChrisSwinglis
    Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales

    @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

  • stfcjoner1986
    Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales

    Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

  • brodyanderson_
    Brody (@brodyanderson_) reported from Cardiff, Wales

    @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

  • gareth_thmpsn
    Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

  • staceyjlipowski
    Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales

    @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

  • KHoulgrave
    🦋 Karen 🦋 (@KHoulgrave) reported from Newport, Wales

    @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

  • 555Husker
    MarcB (@555Husker) reported from Cardiff, Wales

    @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

  • amandaroberts10
    amanda roberts (@amandaroberts10) reported from Cardiff, Wales

    @virginmedia is there a problem in the CF23 area ... no WiFi??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gowlos60
    Dee Ess 🇬🇧 (@gowlos60) reported

    @JeanDifford It's made very clear that you do if you want to: 'Watch or record live TV on any pay TV service, like Sky, Virgin Media or EE TV. Watch live TV on streaming services like YouTube, Channel 4, Amazon Prime Video or any international channels'. I don't want a criminal record.

  • JJRussell95
    Joshy R 🌒 (@JJRussell95) reported

    @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

  • JohnnyRep74
    Rep74NL (@JohnnyRep74) reported

    @virginmedia your Webchat is awful , got an email regarding upgrading to 360 . Directed to webchat , 35 minutes later still trying to sort out what is an easy request . Your agent takes 10 minutes between each response to answer . I’m not bothering now

  • ConnorH_20
    Connor (@ConnorH_20) reported

    @virginmedia Intermittent signal in your area for days now. Keep disconnecting and connecting, and extremely laggy. Awful Broadband.

  • MZ2346441534028
    M&M (@MZ2346441534028) reported

    @virginmedia I've been communicating with VM via X sharing personal details and suddenly they cannot help me , I would seriously avoid #useless #virginmedia #broadband

  • AaronHudsonUK
    Aaron Hudson (@AaronHudsonUK) reported

    @virginmedia @TelfordMemories Mine went down last night and despite it coming back on today the speed right now is 146mbps when I pay for a gig.

  • redjohnno1
    Eye of the the storm (@redjohnno1) reported

    @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

  • PaulJamesSmith4
    Paul James Smith (@PaulJamesSmith4) reported

    @misselledee @virginmedia Generic bot replies as usual. Their customer service doesn’t exist. How they’re still in business amazes me.

  • maurice_1960
    ex999 🇬🇧 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@maurice_1960) reported

    @virginmedia @misselledee Do you think that no service might mean the Internet page might not be available

  • nozzla
    James Norris (@nozzla) reported

    @virginmedia WiFi and TV not working this morning and can't seem to fix it. Is the service down?