Virgin Media Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Wi-fi	1 day ago
Cardiff	TV	1 day ago
Cardiff	Internet	1 day ago
Newport	Internet	2 days ago
Newport	Internet	3 days ago
Portishead	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Jessica Venn (@Jessybell1988) reported 1 minute ago from Cardiff, Wales

  @virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.

• 
  Chloe coy (@Chloe_coy_) reported 10 minutes ago from Penarth, Wales

  @virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!

• 
  Sioned Wyn 💛 (@sioden) reported 17 minutes ago from Cardiff, Wales

  You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)

• 
  Dania.M (@dma990) reported 19 minutes ago from Cardiff, Wales

  @virginmedia tv box not turning on, tries to start up and then turns back off help pls

• 
  Jessica Venn (@Jessybell1988) reported 28 minutes ago from Cardiff, Wales

  @virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed

• 
  Chloe coy (@Chloe_coy_) reported 29 minutes ago from Penarth, Wales

  @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

• 
  Sunny Rupalia (@RupaliaSunny) reported 29 minutes ago from Penarth, Wales

  @virginmedia have the worse broad band service....customer service is a shambles and all.

• 
  🦋 Karen 🦋 (@KHoulgrave) reported 32 minutes ago from Newport, Wales

  @virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage

• 
  Kerry Mordey (@KerryMordey) reported 35 minutes ago from Cardiff, Wales

  .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

• 
  Jessica Venn (@Jessybell1988) reported 35 minutes ago from Cardiff, Wales

  @virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?

• 
  Moe Mellars (@stfcjoner1986) reported 37 minutes ago from Cardiff, Wales

  @virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?

• 
  ANDREW JUDD (@cardiffrebel) reported 42 minutes ago from Cardiff, Wales

  @virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?

• 
  Clare Simpson (@clareasimpson) reported 43 minutes ago from Caerphilly, Wales

  @virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?

• 
  rhysforan (@rhysforan) reported 45 minutes ago from Cardiff, Wales

  @virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.

• 
  Paul Scanlon 🏃‍♂️🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏃🎖 (@wenglishpaul) reported 46 minutes ago from Cardiff, Wales

  Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.

• 
  sarah dobson (@dobbo79) reported 48 minutes ago from Cardiff, Wales

  @virginmedia my WiFi is down AGAIN, come on, this is stupid now!!

• 
  Elisabeth (@misselisamartin) reported 52 minutes ago from Cardiff, Wales

  @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

• 
  Pauline Lomax (@RedhillsAnnie) reported 54 minutes ago from Cardiff, Wales

  @virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.

• 
  Jessica Venn (@Jessybell1988) reported 56 minutes ago from Cardiff, Wales

  @virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.

• 
  Jonny Ex (@jonny_ex9) reported 58 minutes ago from Cardiff, Wales

  Fix my internet please @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mirdizzle (@FrankMirdad) reported 2 minutes ago

  @funkyphil @virginmedia Seems to be a recurring theme in all the tweets I've read, there's clearly an issue as I'm constantly dropping packets out of the blue or having MS spikes in excess of 7000, yet no information from Virgin as to any form service issues, been the same for about 4 days now.

• 
  ben (@dulsxn) reported 10 minutes ago

  @virginmedia no issues with my router or in the area

• 
  Andrew McKellar (@andymck100) reported 12 minutes ago

  @virginmedia After all, you’re providing the service.

• 
  ac (@andychristie999) reported 15 minutes ago

  @skytv @virginmedia Gordon the sales representative was fantastic he was honest and transparent I would definitely recommend @skytv for his customer service skills !! hopefully someone customer care team could sort the refer a friend out

• 
  Christopher Green (@CDGreen22) reported 18 minutes ago

  Hi @virginmedia seeing packet loss in the Manchester area 30%-45% packet loss inbound on various services (Teams, Zoom, XBL, etc). Using VPN I get no packet loss - disable VPN packet loss. No service issues reported on the status page.

• 
  Sabine Reimer (@SabineReimer) reported 18 minutes ago

  @virginmedia I can't send any emails out today in north London. Any known issues?

• 
  Freshers (@MFreshers1) reported 20 minutes ago

  @virginmedia Yes, after 16hrs someone told me that the issue should be sorted by 1500hrs today. It isn't. I can't be bothered to sit on another 16hr chat to try and sort it, if you want to speak to me I'm happy for you to dm me, I won't hold my breath.

• 
  vaughanME (@noiremmanuel) reported 20 minutes ago

  @virginmedia Nope… nothing!! This only started when I upgraded to 1gb fibre. This cannot be this bad… I mean I have problems but for the second day running I have been on hold for over 30 mins!!

• 
  Colin Forbes (@forbes41) reported 21 minutes ago

  @virginmedia It’s a virgin media router, she has cancelled her account now. Trying to scam people into additional costs on their bill when they don’t need it is a shocking way to treat your customers

• 
  Andy Gardner (@AndyG1508) reported 21 minutes ago

  @virginmedia Hi I rang up about a change of address earlier this week, and your service is getting switched on in my new address tomorrow, just wanted to make sure everything is ok