Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP19 and NP10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Barry, Newport, Cardiff, Pontypool, Cwmbran, Clevedon, Caerphilly and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Barry |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontypool |
Internet | |
| Cardiff |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Joshua Watson
(@josh_wats09123) reported
from
Dinas Powys, Wales
@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
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𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
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Jude Aldridge
(@judealdridge) reported
from
Taff's Well, Wales
Looks like @virginmedia having issues again!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.
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saul
(@SAULYD_) reported
from
Newport, Wales
@virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
My neighbour has the same issues. @virginmedia
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Sam Harrison
(@SammyHarrison89) reported
from
Cardiff, Wales
@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
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Ben Lloyd 🔰
(@BenLloyd91) reported
from
Cardiff, Wales
@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
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Debbie Wharton
(@DebbieWharton) reported
from
Cardiff, Wales
@WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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Leanne Everest ❤💛❤
(@reddevil1975) reported
from
Barry, Wales
Here we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! 🙏 🙏 🙏 🙏 🙏 🙏
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Karen Murphy
(@Johnsbigsister) reported
from
Barry, Wales
@PeriPusher @RiannaSandu @virginmedia Listen idiot, if I pay for a service I expect to get it. If I don't I want my money back.
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Roger Perks
(@perks18) reported
from
Cardiff, Wales
@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqueline Thompson
(@tigerlilystorm) reported
@virginmedia Not been able to contact your Retentions Team to cancel our contract. The last time we tried this we were put through to 5 different agents and each time we had to repeat the issue after going through security. Please just come and take your router and cancel the contract
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pete rouse
(@rousepe1) reported
@virginmedia So basically I’m paying for a service that I can not use for a week?
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LockedTroll
(@lockedtroll) reported
@PowerBoar @virginmedia @virginhelp How's your mobile coverage where you are? Could get an emergency dongle to cover? 3 used to reasonably cheap options iirc
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EffervescingElephant
(@lau71) reported
@virginmedia The issue is affecting the whole area (I didn't add the full postcode for privacy issues). The approximate time is 18:00, but it has been constantly changing, because the service goes up and down.
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Jake 🎮
(@Jake_BHughes) reported
@virginmedia Awful service. Are you actually able to help over Twitter? I phoned on Saturday, told an engineer was booked for 12th Sep, no confirmation. Phoned today, told engineer is now booked for 10th... will I get confirmation? I doubt it. Will I cancel my services if I don't get it? Yes!
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Basher
(@Stroller459) reported
@virginmedia the weekly issue with my service going offline again. At what point does this become a breach of contract as your not providing the service I signed up for 😒. And there are no issues in my area I've checked
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Carol Annesley
(@Cannesle) reported
@virginmedia hi we've paid for on demand @AEW WRESTLING but nothing is playing its just saying its starting soon been like that since 10am???!!!please help
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KITTY 🌿
(@Fullmet4lKitty) reported
@virginmedia No faults are being identified. When I use that link it normally says there’s an issue and to come back in 24 hours to book a technician. There are no different lights, my pc is directly plugged into my router under the desk so these issues shouldn’t be happening.
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Carl Ward
(@CarlWar39707411) reported
@virginmedia hi I'm on a monthly contract. I've just got to Spain and I can't get a phone signal, can you please help
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Bernard Thresher
(@BernardThresher) reported
@virginmedia still talking to Edwin. Getting dangerously close to 5 hours and I still am nowhere near to any resolution.