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Virgin Media outages and service status in Newport, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Newport, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 6, 9:29 AM GMT+1.
  • 43% Internet (43%)
  • 32% Total Blackout (32%)
  • 14% Wi-fi (14%)
  • 11% TV (11%)

The latest reports from users having issues in Newport come from postal codes NP10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 6: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Blackwood, Portishead, Newport, Pontypool, Hengoed, Caerphilly, and Clevedon.

CityProblem TypeReport Time
Cardiff Internet 12 hours ago
Cardiff Internet 3 days ago
Cwmbran TV 3 days ago
Cardiff Total Blackout 3 days ago
Blackwood Internet 3 days ago
Cardiff Total Blackout 4 days ago

Nearby cities with recent reports

Cardiff

4 recent signals

12 hours ago
Cwmbran

2 recent signals

3 days ago
Blackwood

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • j_bettany
    Jacob (@j_bettany) reported from Clevedon, England

    So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

  • Welsh_Saint14
    Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales

    @virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me

  • Natalieball1984
    NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

  • lou_dare
    Louise Dare (@lou_dare) reported from Ringland, Wales

    @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

  • SewScandalous
    Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales

    @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

  • BackOnTrack__
    Right Direction (@BackOnTrack__) reported from Cardiff, Wales

    @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

  • RedhillsAnnie
    Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

  • macauc01
    Christina Macaulay (@macauc01) reported from Cardiff, Wales

    @virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely

  • SATempest
    Sam Tempest (@SATempest) reported from Cardiff, Wales

    @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

  • algro10
    Al (@algro10) reported from Clevedon, England

    @10sam_h Yeah likewise, virgin media awful still not sorted it

  • welshcuriosity
    Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • AcuharmonyUK
    Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England

    @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

  • unclewilco
    Andrew Wilcox 🛖 Shedified (@unclewilco) reported from Penarth, Wales

    Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

  • ChrisSwinglis
    Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales

    @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

  • FindlayEquality
    Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported from Cathays, Wales

    @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

  • carolgladwin
    Carol Gladwin (@carolgladwin) reported from Nailsea, England

    @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

  • MaartenSleeckx
    MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

  • MaartenSleeckx
    MaartenX. (@MaartenSleeckx) reported from Victoria, Wales

    @virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".

  • benj8min
    Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewiurquhart
    Andrew Urquhart (@andrewiurquhart) reported

    Yep agree @virginmedia are the worst company. Damage property, waste customers time & lie!!! Bunch of cowboys

  • xxjxmxechxpmxn
    J (@xxjxmxechxpmxn) reported

    @boneidolfitness @bosdovja92 . @ Virgin media robbing bstards. Overcharged me 4 my plan but service still slow ! Sort it out . The world has gone. xx bonkers 🤬 There you go - something very similar to what r Tina would be sharing today (likely)

  • MrAFCN5
    Amir (@MrAFCN5) reported

    @virginmedia Service unstable for 6 weeks now, status goes to intermittent issue in your area to you have a local issue to an intermittent issue in your area? Have to restart the hub 4-5 times an hour, what is going on in UB10? Unacceptable

  • ConorSwifty
    Conor Swifty (@ConorSwifty) reported

    @virginmedia Hello virgin media my services has been cut off & the free channel for TV doesn't work either at all as you's won't take my payment at all. I've been trying to speak to someone with issues im currently experiencing financial but you's just want ££ & want me to upgrad

  • bushmills7d
    Paul Williams (@bushmills7d) reported

    @virginmedia great service again. Second time today we’ve had no service , that’s the third time this week. If We hadn’t renewed our subscription with you we would cancel

  • amieldh
    Amiel (@amieldh) reported

    @virginmedia how long do I need to wait to receive my welcome email with my login details? Ordered my broadband on June 29, 2026.

  • FBPEFreeZone
    Frankiescouse⭐⭐⭐⭐⭐⭐ (@FBPEFreeZone) reported

    Virgin media down Ya bad nobheads

  • Peterst06328885
    Peter stephenson (@Peterst06328885) reported

    @virginmedia I thought there used to be something that you could add extra time incase of timing issues on live events ?

  • DevilHatman
    Hatz (@DevilHatman) reported

    @virginmedia The formal complaint is already submitted. I'm not going back and forth on X too.

  • waughzone
    Duncan Waugh (@waughzone) reported

    @virginmedia No change. Service still intermittent at best.