Virgin Media outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Blackwood, Cardiff, Nailsea, Cwmbran, Portishead, Newport, Pontypool, Hengoed, and Caerphilly.

City	Problem Type	Report Time
Blackwood	E-mail	8 hours ago
Cardiff	Total Blackout	10 hours ago
Nailsea	Internet	10 hours ago
Cardiff	Total Blackout	1 day ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  MarcB (@555Husker) reported 53 seconds ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  Benjamin Hartrey (@benj8min) reported 5 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 7 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Louise Dare (@lou_dare) reported 7 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Behnaz (@behnazakhgar) reported 8 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  𝗣S. (@philscully) reported 14 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  rose allen (@roseall87907765) reported 16 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  Andrew Wilcox 🛖 Shedified (@unclewilco) reported 16 minutes ago from Penarth, Wales

  Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 17 minutes ago from Cardiff, Wales

  @virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?

• 
  Benjamin Hartrey (@benj8min) reported 25 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 27 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Sam Tempest (@SATempest) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Sam Sims (@mantha_1976) reported 31 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  amanda roberts (@amandaroberts10) reported 35 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Darren Coomber (@Dazc090861) reported 40 minutes ago from Cardiff, Wales

  @virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.

• 
  Nathan Rhys George (@orangethunder_) reported 45 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  Gareth Thompson (@gareth_thmpsn) reported 49 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Dom Silva (@DomSilva2) reported 50 minutes ago from Cardiff, Wales

  @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

• 
  Acuharmony-UK (@AcuharmonyUK) reported 58 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

• 
  andy lanyon (@andylance1977) reported 60 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Freispch (@freispch) reported 8 minutes ago

  Currently suing Virgin Media so know what you mean. They caused me to miss a critical operation on my upper spine. Been left with life changing chronic nerve damage.

• 
  Kevin Davies (@CCFCGrapes) reported 11 minutes ago

  @virginmedia @George66Steve Sounds like a standard AI response. At least they did not say we value your custom. They could send you a message that says try this number and speak to one of our multitude of customer service agents.

• 
  James Durrant (@je_durrant) reported 13 minutes ago

  @virginmedia Im afraid I’ve have more confidence if 1. You got my name right, 2. If neighbours 3 doors down, also with you, had also lost service, and 3. As an O2 customer, I could get a half decent reception

• 
  Samet (@Samet_UK) reported 16 minutes ago

  Wifi has been down since 1 am and there still hasn’t been a satisfactory explanation for the issue. They just share a link for me to check if there’s an outage in the area. It says there is one, but no more information. It’s been nearly 12 hours. @virginmedia

• 
  Gareth Williamson (@GDW1807) reported 18 minutes ago

  @virginmedia why send a text saying the issue is fixed, when it isn't?

• 
  Jordan || Dean Kinnie || (@ECTXPLXSM) reported 19 minutes ago

  @virginmedia @TheRealRokib Its been down for some people for days this isnt quick enough

• 
  You’re Just Listening 😀 (@ChatchoMan) reported 21 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK If Virgin Media are such money grabbing filth that they don’t want to believe a grieving person that contacts them and just terminate the contract they should at least backdate it based on the death certificate. Anything other than that is disgraceful.

• 
  Jonathan H (@howdo01) reported 21 minutes ago

  @virginmedia What with the losing channels right left and center, pass few months seen about 5-6 channels, latest one That's TV, price up, channels down, what are you replacing them with, Rewind would be a good one to start with.

• 
  Ana Cristina ϟ (@_AnaCristina_) reported 22 minutes ago

  @virginmedia can someone please help with my broadband, it has now been own for 2 days

• 
  CFC._AKHI😴 (@Yolo123Rana) reported 23 minutes ago

  @virginmedia Checked everything still not working