Virgin Media

Virgin Media Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20, NP10, NP19 and NP11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Wales 03/17/2026 23:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Clevedon, Barry, Cwmbran and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • EllenParker6 Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

  • LouisPMertens Louis Mertens (@LouisPMertens) reported from Cardiff, Wales

    1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...

  • gingio Shane (@gingio) reported from Cardiff, Wales

    Another poor show from @virginmedia. They’re going downhill...

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • charliewong87 Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • ThomasMumford Tom Mumford (@ThomasMumford) reported from Cardiff, Wales

    @virginmedia After being a mobile customer for 10 years I have cancelled.

  • Magadocious82 Camper Than ⛺⛺⛺ (@Magadocious82) reported from Cardiff, Wales

    @virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!

  • bighumphs Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • DeanConway1 Dean Conway (@DeanConway1) reported from Cardiff, Wales

    @virginmedia your customer service is a joke!!

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help

  • michaelck1972 Michael (@michaelck1972) reported from Cardiff, Wales

    @virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!

  • MJSwindlehurst Matthew Swindlehurst (@MJSwindlehurst) reported from Cardiff, Wales

    @jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • SheilaDuers Sheila Duers#GermanyPlus (@SheilaDuers) reported from Cardiff, Wales

    @virginmedia Never watched either and never will.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShootyBoomJohn J (@ShootyBoomJohn) reported

    @virginmedia I'm currently a Virgin mobile customer out of contract on a 30 day rolling deal. If I take broadband and phone with sim included is it easy to move my number over and stop existing contract?

  • elldallan Rob (@elldallan) reported

    @virginmedia Still, never any recompense for hassle, when get a rare day to myself this happens so can’t relax on a day off. Been with Virgin 15 years, but not going to make 16, finally had enough, prices keep going up, nothing for loyalty,paying £60 month just for 200mb net, not even got to

  • Lozzy_Alder Laurence Alder 🇪🇺 (@Lozzy_Alder) reported

    @virginmedia Or give me their contact details as the bloke on the phone could not! I have been a loyal customer and even though you increases your price each year by nearly 100% and I have to argue to bring it down I am still with you!!!

  • Lozzy_Alder Laurence Alder 🇪🇺 (@Lozzy_Alder) reported

    @virginmedia This is an absolute farce!! Rang back as it’s still not working and now have to wait another 24 hours for the so called back end team too look at it again! Please get your customer service manager to contact me ASAP!!! I am not happy with your service!

  • unlessIsayso Mrs Y (@unlessIsayso) reported

    @virginmedia So apparently we’ve received a response saying our engineer spot has been postponed because there’s a network issue in our area.

  • trevorfox Trevor Fox (@trevorfox) reported

    @virginmedia @elldallan We are in ME4 and ours is down as well service status states its ok, then when you sign in to My Virgin media it states there is an issue and will be reslved by 3pm

  • andy_vigilante Andrew Simmons (@andy_vigilante) reported

    @virginmedia I will join the forums however, I pay you for a service that you are not providing. Why is it my job to find a fix?!

  • krisdoyle92 Kris Doyle (@krisdoyle92) reported

    @virginmedia @richardbranson absolute disgrace of a company. Moving home and you can’t provide a service and still charging me £240 fee. Utter greed. Disgrace of a company. shocked that this is allowed to happen. @TheFCA

  • Lozzy_Alder Laurence Alder 🇪🇺 (@Lozzy_Alder) reported

    @virginmedia Then give me their contact details. I am going for a service which I am not getting yet I have to wait MORE time so you back end team can look into this fault again?! It’s not my fault. I need a new box.

  • DjCoopDogg Daniel Cooper (@DjCoopDogg) reported

    Im on virgin mobile but since yesterday my phones keeps saying I'm roaming and connecting to Vodafone UK someone please help note 10+ @virginmedia #mobilehelp #help