Virgin Media Outage Report in Panteg, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Panteg, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Panteg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Panteg, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Caerphilly, Ynysddu, Treharris and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cwmbran |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Panteg, Wales
Latest outage, problems and issue reports in Panteg and nearby locations:
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Charl Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!
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stadiamap 🏟️
(@StadiaMap) reported
from
Taff's Well, Wales
@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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Nathan Rhys George
(@orangethunder_) reported
from
Cardiff, Wales
I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Walsh
(@peter_Walsh94) reported
@Ofcom @tjpembo @virginmedia I have also been trying to cancel my account for a week now. Have repeatedly been asked if I want a better offer despite clearly stating that I just want to cancel the contract. Have tried Web chat, whatsapp and phoning all to no avail.
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KJL
(@kerryjeanlister) reported
Can't believe that I am actually going to have to write an *actual physical letter* to cancel our @virginmedia broadband because every single time I call them I am either waiting over an hour, cut off or simply told they can't take my call. Absolute jokers.
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AnheruKira
(@AnheruKira) reported
@virginmedia I have been trying to call you for hours everyday and no one replies to the call. I just want to stop my contract to renew, this is quite a bad customer support.
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philly
(@psianb) reported
@Catrabbit75 @virginmedia I feel very sorry for the advisors but… onto my 17th hour trying to cancel! When will this nightmare end?
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Victoria
(@VixenPPowell) reported
@virginmedia no phone service for 2 weeks for my parents. After several attempts of trying to get through to VM they've been fobbed off with '4-6 hrs for engineers' for nearly a week. They even bought a new phone incase it was their fault. No luck. Can you sort it out please.
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KJL
(@kerryjeanlister) reported
@virginmedia I have called back three times since this and each time I get a recorded message saying you are busy and to call back. I need to cancel my broadband and this is a time sensitive issue, what exactly do you suggest I do?
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Matt Smith
(@MSmudge_English) reported
@virginmedia You sent me a letter about putting the prices up and I can leave if I want. I'd like to cancel the contract. Just tried to ring after work but it says that you're too busy and to call back later. If you don't answer at the weekend or after work, when can I contact you?
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kittymagician
(@kttymagician) reported
@RocNRoe @virginmedia @Ofcom A few months ago I had Virgin media cold calling me. An Irish customer support rep was so aggressive towards me I put in a formal complaint. My phone is on the TPS so we shouldn’t be having marketing calls but kept getting them. This “outage” is too convenient…
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Tarik Hasan
(@tarikhasan) reported
@virginmedia does your customer service ever answer the phone? 40 minutes and counting.#rubbishservice#virginmedia
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Clare Bailey
(@clarecloggs30) reported
@virginmedia your customer service is a joke 6 phone calls and keep getting hung up on waited all day for a phone appointment yesterday and no one called me so yet again I'm on hold waiting to speak to someone SORT IT OUT