Virgin Media Outage Report in Panteg, Torfaen County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Panteg, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Panteg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Panteg, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Ynysddu, Treharris and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Panteg, Wales
Latest outage, problems and issue reports in Panteg and nearby locations:
-
David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
-
Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
-
The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
-
The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
-
The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
-
The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
-
rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
-
Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
-
Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
-
Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
-
Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
-
joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
-
The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
-
rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
-
Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
-
The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
-
Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
-
Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Polly
(@Polly543711192) reported
After 6 weeks of being in our new house we still have no internet. Despite proving to @virginmedia @Virgin that we own the house, they are still allowing the previous tenant who lived here at least 7 months ago to hold an account at our address. Has anyone else had this problem?
-
Garry Todd
(@GarryTodd91) reported
@virginmedia No I can't take a picture as you eventually fixed it after 6 days. My original message explained I want my complaint resolved as I've not heard anything for 5 weeks and have now been promised two call backs through WhatsApp but no one has contacted me.
-
Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia Thank you for clarifying. I wasn't trying to be awkward but these things weren't made clear in the link you sent. The service is still not working by the way. Estimated repair has now changed for the EIGHTH time, now saying 9pm today.
-
grumped
(@Getgrumpedon) reported
@virginmedia need help asap
-
CeeTee007
(@CeeTee007) reported
@virginmedia Ls15 9jp. I'm now informed on the status page that the expected fix is 1pm tomorrow with no explanation what the hold up is. Thud will be nearly 2 days outage. Can I have a firm update please as to the issue and why it is taking so long to rectify? Thank you.
-
Doodlesdowsett
(@doodlesrunner) reported
@virginmedia any issues with the connect app? Paused my sons devices yesterday and today the app not connecting to my router and can’t unpause his profile. Not the best way to start a brand new contract.
-
Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia I read the link you sent but it's still unclear. I understand you don't get compensation until there's been no service for 2 full days. But after 2 full days and once compensation starts, are you then compensated for the first 2 days? Also, does Sunday count towards the 2 days?
-
Maria Lane
(@butmummylane) reported
@virginmedia @VirginMedia_TV are you just absolutely *************** ! I don’t swear often but you have texted my 83 year old mother to cancel her virgin appointment again ! September 13th you were first coming out !! I’m raging ! We will be cancelling it . Your service it crap !
-
Katie-Ann Rotheroe
(@KatieAnnChelsea) reported
@virginmedia Yes there are connectivity issues in the area. However this has not been the case for the entire 3 weeks she hasn’t had internet. Still keep getting fobbed off with this excuse though. You guys sent us a new router though so even you couldn’t of always thought that was the issue?
-
Telfordvillan Variant
(@telfordvillan) reported
@virginmedia She lives 100 miles away from me. Why are you not able to provide a customer service to her directly?