Virgin Media Outage Report in Pontnewydd, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Abertillery, Blaina and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Caerphilly |
Total Blackout | |
| Cardiff |
Internet | |
| Caerphilly |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
Anyone else in Roath, Cardiff having broadband connectivity issues with @virginmedia #CF24
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Paul Middleton
(@pimlights) reported
from
Newport, Wales
@virginmedia crawling to a halt again. Yesterday evening very slow - 1.5Mb download. Now so low that can’t login to any online services or run Speedtest - latency too low. Virgin Media app says “good service”, but the Help Desk admits it is not going to be fixed until 29th Mar!!!
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
Anyone else in Roath, Cardiff having broadband connectivity issues with @virginmedia #CF24 #Cardiff
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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🏴🇮🇪EricPullhard🇬🇧🏴
(@Ericpullhard) reported
from
Cardiff, Wales
@virginmedia It wasn’t my mobile service that was suspended it was my virgin media broadband that was suspended for £12
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I’m on the phone as I have problem with the WIFI and the manager in the call centre is screaming at your call centre staff. Really, really incorporate. Disgusting.
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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kate dixon
(@Lil_Dix1984) reported
from
Victoria, Wales
@virginmedia fuming! 😡. Sick of calling tech support, waiting 30mins to answer call. Apparently no probes with broadband yet we still get non😡😡. Not paying it anymore!...cancel😡 #useless #broadband
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia Engineer has just left. We’re up to 200Mbps now. Still want compensating for no service for Thur & Fri though!
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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B E L L E
(@tat2belle86) reported
from
Cardiff, Wales
@virginmedia HELP! our WiFi is awful 😫
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Langton
(@ollybob13) reported
@virginmedia Terrible service from your mobile phone department! My mum upgraded from an old virgin PAYG to a 12mth contract but your team couldn't even sort out keeping her number! (Happily sold her the new contract though which she's now had to cancel) Absolutely shocking!!
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The General
(@badgerburger) reported
@virginmedia I did query the bill and all I was told was that it was overdue and I had to pay even though I’ve had a sim for 24 hours. So like I said it’s disgusting treatment of a new customer. Seriously considering switching back to my old provider. As least they weren’t this bad.
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Gusts Golubevs
(@GuseensLV) reported
@virginmedia FIX THE GARBAGE NET NOW
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Barney's Dad
(@adey5381) reported
@virginmedia Yes we have but it says no issues. They are still slow 57mbs. Is it the heat of the day? The router is cool.
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Richard Lake MBA 💙
(@richardl1960) reported
@virginmedia @virginmedia I need confirmation that my complaint will be kept open and that someone is actually dealing with it.
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Christian Farnham
(@XFARNHAM) reported
@virginmedia @MrYPatel I have virtually no service - what the heck is going on!?
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L0ND0N89
(@SamLndn) reported
@virginmedia Honestly I'm to hot and irritated right now to be dealing with someone on a crappy connection to tell me there's no issue when there clearly is
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Marie
(@Marief2408) reported
I am absolutely FED UP@of our @virginmedia internet dropping out all day EVERY DAY! We’ve been through tech support, we’ve had someone out but it’s just shocking still. I start a new job from home next week and this is unacceptable! #fuming #badservice
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Peter Dill
(@Peter_Dill79) reported
@virginmedia is there a problem with internet in SS17 as this is the second day with no internet?
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Ash Brown
(@Our_Man_Flint) reported
@virginmedia Still no good. So I can't log in at all, which the service page and bills requires