Virgin Media outages and service status in Pontnewydd, Wales
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Pontnewydd, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and E-mail.
- The most recent signal from this area was received Jul 13, 8:39 PM GMT+1.
- Internet (33%)
- TV (33%)
- E-mail (17%)
- Wi-fi (17%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontnewydd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Pontnewydd, Wales
The most recent Virgin Media outage reports came from the following cities: Blackwood, Ebbw Vale, Tredegar, Cwmbran, Newport, Pontypool, Hengoed, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood
|
19 hours ago | |
|
Ebbw Vale
|
Wi-fi | 5 days ago |
|
Tredegar
|
Internet | 10 days ago |
|
Cwmbran
|
TV | 11 days ago |
|
Blackwood
|
Internet | 11 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Mr Bowe - Abbeywood CS (@ABoweACS) reported from Newport, Wales@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
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andy lanyon (@andylance1977) reported from Newport, WalesProperly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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andrew edwards (@andyedwards34) reported from Newport, Wales@virginmedia Received a text message with a link saying that my bill had not been paid and update my details checked my bank and paid that day customer services confirmed this also this is the second time this has happened why does my information keep getting breached?
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Gary Carter (@Cartergaz) reported from Maesycwmmer, Wales@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Kita Williams (@KitaW) reported from Newport, Wales@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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rose allen (@roseall87907765) reported from Cathays, Wales@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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Sarah Wareham (@partywareham) reported from Blackwood, Wales@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Iestyn T Davies (@iestyntdavies) reported from Newport, WalesCan’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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The Devil (@Munchiemon) reported from Newport, Wales@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Nigsy (@TheRealNigsy) reported from Newport, WalesAnybody else lost there #VirginMedia internet services, getting stupid now as I'm loosing money not being able to work... @virginmedia
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks
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Stu (@P__TheLetter) reported from Bargoed, Wales@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Rachel Jones BSc. (@RachJ_) reported from Bargoed, WalesWorst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Jonny Ex 🏴 🇬🇷 (@jonny_ex9) reported from Cathays, WalesImagine my shock that @virginmedia is down AGAIN. Please fix it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Beckett (@MichelleBeckett) reported@UglyGeezer @virginmedia I’m so sorry, Lee. That’s awful. Thinking of you
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𝗣𝗮𝘂𝗹 (Sign name: Puppet) (@SirPuppetPaul) reported@MichelleBeckett Truly awful. I worked in customer services for a very long time and @virginmedia just needs to get better. It's never about the profits, it's what you're doing for the customer. Put yourself in Michelle's shoes. How would YOU like to be treated like this?! I'm sorry Michelle.
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Jenny B (@Myfourjoys) reported@virginmedia I’m not happy with yr internet service. Every day this week there has been a loss to my service and this is happening weekly. There has been times when I’ve thought it’s an outage! NO SERVICE NOW SORT IT OUT PLEASE 😡
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Bob (@ChrisJordan1002) reported@MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…
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Joe Makin (@joemakin86) reported@rokokoprufei @virginmedia And i have had 0 issues
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MH (@MhMyxacc444) reported@MichelleBeckett @SkyUK @VodafoneUK Virgin media are awful
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Freispch (@freispch) reportedCurrently suing Virgin Media so know what you mean. They caused me to miss a critical operation on my upper spine. Been left with life changing chronic nerve damage.
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Ana Cristina ϟ (@_AnaCristina_) reported@virginmedia can someone please help with my broadband, it has now been own for 2 days
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allie 💋 (@upmyallie) reportedvirgin media are so ******* ****, sorry but taking 3 days to fix a broadband fault is unacceptable when some people have to work from HOME
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Samet (@Samet_UK) reportedMy Virgin Media WiFi has still not been working since yesterday, and there has been no improvement this morning. I have already called customer service, but the issue was not resolved. I also sent a DM on X and have not received a response. @virginmedia