Virgin Media Outage Report in Pontnewydd, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Ynysddu, Caerphilly, Cardiff, Newport, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Ynysddu |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ASalt
(@AmSalt12) reported
@virginmedia I was then told no the appointment is for 24th August. My mothers phone has to be working properly because she is 91 and has a customer care buzzer linked to paramedics and Council. I also rang at 12.45 today to make sure he was coming and was told to wait he would be there.
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Dave Hale
(@DaveHal19006570) reported
@virginmedia Do you people not give a damn about ACTUALLY delivering good service? You are a disgrace.
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Brooksy
(@brooks_wales) reported
After being with @virginmedia for OVER 20 years (longer if you include ntl etc) after the utter terrible service of the superhub5, unwatchable channels (due to static) and the fact you "don't do offers for old customers"( as I was told today) time for us to leave
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M-L
(@marielouisespp) reported
@virginmedia Hi, after being on hold for over an hour we’ve been told someone will come tomorrow. I am really disappointed with your service but hope tomorrow we will have some internet. Thanks.
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Dave Hale
(@DaveHal19006570) reported
@virginmedia and that caps it, you just cut me off after waiting on the line for twenty minutes!!! Cancelling direct debit under breach of contract to provide the service I am paying for 😡😡😡
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Fiona Baker
(@Haffertee) reported
@virginmedia Well considering i never wanted it in the first place and I was drained by yourselves over it . It’s the only place it deserves
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Dave Hale
(@DaveHal19006570) reported
@virginmedia This is utterly disgusting service and I demand it be sorted or the bill gets cancelled. How utterly incompetent!!!
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DebsB
(@DebbyB74) reported
@virginmedia Nobody working in customer services or is it just that your useless internet can’t connect? I don’t know how you dare advertise suggesting your service ever work!
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Jo Kelly
(@campusprjo) reported
@vmbusinesshelp @virginmedia Hi both, was told by VMB customer service today that the mob number from my SIM contract with VMB could be ported to a new phone contract with Virgin Media. But trying to buy phone this eve says number can’t be ported between VMB and VM. Help!
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Tina - StellarzTV
(@StellarzTV) reported
@virginmedia The test was done on a wired connection. I've been having this issue for 2.5 weeks & every time they give me an estimate of when it's going to get fixed, when it's not fixed by such date, I call back and they add back another 3-5 days and this has been happening since end of Jul