Virgin Media Outage Report in Pontnewydd, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Hengoed and Bargoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Newport |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Nathan Rhys George
(@orangethunder_) reported
from
Cardiff, Wales
I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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stadiamap 🏟️
(@StadiaMap) reported
from
Taff's Well, Wales
@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Charl Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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😶
(@thenextstopis_) reported
@djsx_dj @virginmedia They like putting the phone down when things get difficult
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Steve Anderson
(@steviethewolf) reported
@virginmedia 2 times I have had to contact you. The service is pony! I’ve only been with you a week and I’m now thinking this was a massive mistake
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Eve Qureshi
(@QureshiEve) reported
@virginmedia To switch the account, but they kept trying to close it. Which means as a direct debit will fail tomorrow. My children would have no broadband which would be the final straw. I’ve tried billing and customer services and still not having any luck.
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KutDaSh*+🎅🎅
(@Canebludded43va) reported
@QureshiEve @virginmedia Talk to @LordFarha they helped me when support services wouldn’t help me🥺..
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natalie maloney
(@MaloneyNatalie) reported
@virginmedia It’s been daily over the past few months. It’s been ever since I was sent a new box. Clearly there is an issue with my particular router
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david
(@david12600) reported
@virginmedia No they have not, I asked for a complaint to be raised previously and was passed over to the complaints department only to be told that as the service has not been installed yet that I cannot raise a complaint.
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Chris Webb
(@ChrisPWebb) reported
from
Blackpool, England
@virginmedia It says no issues but it keeps cutting out 2/3 times a day.
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Whiskey Mick
(@Whiskey_Mick) reported
@virginmedia down today, down yesterday, down most days, can’t use the streaming services I pay for. Not fit for purpose. Totally sick of it.
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Julie Bailey
(@mejulie64) reported
@virginmedia All I get is ‘we can’t run a test right now’. I know it’s an outside issue, it was the same the last few times but no one listens!! Can’t believe there will be no engineers in my area, at all, until 21st
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Ella Monaghan
(@Ellamonaghanx) reported
@virginmedia My elderly grandparents rely on their landline phone. Online it shows as no issues in the area yet when I phone it says there are issues. They cannot make or receive calls - is there any live issues and when will they be resolved? WN7 5PP