Virgin Media outages and service status in Pontypool, Wales
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Pontypool, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and TV.
- The most recent signal from this area was received Jul 1, 7:12 PM GMT+1.
- Internet (33%)
- Total Blackout (33%)
- TV (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypool, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Pontypool, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Newport, Ebbw Vale, Pontypool, Hengoed, Treharris, Caerphilly, and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran
|
TV | 1 day ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Monkenstien. (@3_monk) reported from Beechwood, Wales@virginmedia I get your bills, that is how I realised as a loyal customer I am paying Β£40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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ππ‘π ππ’π ππ« (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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MH π΄σ §σ ’σ ·σ ¬σ ³σ Ώπ³οΈβππͺπΊ #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @Dionne96310374 We werenβt offered that when ours went down
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia do you have any connection issues in the Np19 area please. Canβt connect television to internet ? Thanks
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rancid insane π€ͺ (@rancid_insane) reported from Newport, Wales@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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Sarah Wareham (@partywareham) reported from Blackwood, Wales@EmilyEvaGill @virginmedia So has mine with BT, they offered me Β£20 as an apology but itβs not an apology itβs a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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AMπ¬π§π΄σ §σ ’σ ·σ ¬σ ³σ ΏπΎπββ¬ππβπ¦Ίππ (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Paul Dignam (@pauldignam) reported from Pontypridd, Wales@AdamLee2011 Same not working for me either @virginmedia
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MH π΄σ §σ ’σ ·σ ¬σ ³σ Ώπ³οΈβππͺπΊ (@cymboi) reported from Newport, Wales@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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Sarah Tamsin (@Tamsininnit) reported from Pontypridd, WalesWhat's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? π‘
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joshua mitchell (@welshtoffee11) reported from Maesycwmmer, Wales@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Donna Wigmore (@DjDonna105) reported from St. Julians, Wales@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@virginmedia how can I get in contact with customer services?
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Kita Williams (@KitaW) reported from Newport, Wales@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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π¦ Karen π¦ (@KHoulgrave) reported from Newport, Wales@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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Katieeeeeeeeeeeee π» (@SewScandalous) reported from Newport, Wales@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! π
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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Mr Bowe - Abbeywood CS (@ABoweACS) reported from Newport, Wales@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Some-Nick1976 (@Some_Nick1976) reported@virginmedia The issue is that it drops in and out constantly throughout these times. When it does eventually come back on it is very slow
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Jonathan Black (@jonblackbsb) reported@virginmedia All I am getting is a bot replying to check the issue in the area At least 16 household know there is an ongoing issue for months Please resolve this rather than with fobbing us off with direction to plug and unplug etc
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Mark Aitken (@sparky0710) reported@virginmedia Still no Internet. A full day without Internet and no update as to what is the issue or when likely to be resolved. Definitely be leaving after contract. WFH and this isn't first outage. Never had this with previous provider.
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Paul foster (@Paulfoster_64) reported@virginmedia Rh117ef internet down again! This service is absolutely dog ****!
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Paz DLXV (@paz565) reported@O2 The whole 'customer service' provided by O2 in relation to this matter has been nothing short of appalling. As O2 is now associated with Virgin Media, I will be taking the earliest opportunity available to switch the services I have with them too.
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Murdocke (@murdocke) reported@virginmedia your broadband has gotten noticeably bad these last few years, you used to be impeccable but now thereβs always some fault you canβt fix and it gets pushed back again and again. ******** has happened to you? Your engineers lately are ******* shite. (Customer for 25 years)
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Frazzz (@FrazzzYT) reported@virginmedia Consistently says "intermittent signal in your area" This has literally been going on for around a week now. And seems to coicide when there is a little tiny bit or rain...
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CD (@WatchingMan96) reportedHas the Virgin Media player just decided to **** itself the last few days? Constant buffering and a dozens ads on every break! Itβs an absolute headwreck. #LoveIsland
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Robert Elliot (@RobElliot266) reported@virginmedia a more than 24 hour outage to TV & Broadband in TW2? Taking at least 7 hours to get an engineer onsite? Not very impressive.
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Nicholas (@Nichola09215766) reported@virginmedia Are you able to contact the staff that used to work on them because I have a long running complaint and despite forum staff having access to info nobody at 150 can help and apparently the ONLY time my problem got identified and fixed nobody can find except for forum staff.