Virgin Media Outage Report in Pontypool, Torfaen County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Pontypool come from postal codes NP4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Treharris, Pontypool, Cwmbran, Caerphilly and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
-
Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
-
Lowri mifsud
(@lowri_mifsud) reported
from
Cardiff, Wales
@virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion
-
Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
-
MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
-
Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊
-
Rhys 'Trev' Thomas
(@RhysThomas1991) reported
from
Alway, Wales
@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
-
Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
-
Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
-
Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
-
Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
-
Sam / Ratuse 😈
(@Ratuse_) reported
from
Cardiff, Wales
My internet has been down literally all night what’s going on @virginmedia
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
-
Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
-
rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
-
kevin wheeler
(@K_J_Wheeler) reported
from
Cwmbran Central, Wales
Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
-
Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
-
Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
A.Samad
(@AbdulSAMAD_uk) reported
@virginmedia please check my account 510241102 for notes. today is a third day of calling n sorting my issues.
-
panzerfaust81
(@panzerfaust81) reported
@virginmedia That is correct and that is also of little use to my business. If you required "security details" why was I not notified of this in advance? Seriously about to cancel. Its just not good enough.
-
Stephen McManus
(@StephenMcManus1) reported
@RaPowell92 @virginmedia Yea a lot of people having problems!
-
ibanez-XXX
(@IbanezXxx) reported
@SophieEB @virginmedia Eek - the worst company I’ve ever dealt with - bar none!!!! Would never ever use again for anything. 👐
-
Royston Bannock
(@roybannock) reported
@virginmedia what a joke! Complaints tab on your www says “page not found” and when you ring the number it says “no one available call back later goodbye” #legalracket DO NOT upgrade to Virgin Hub3 - not a massive house, black spots everywhere - no support. Classy
-
Mr Peters
(@Mr_P_M_N) reported
@virginmedia worst service, unable to resolve an issue for over a month now that’s not my fault, which was affecting my credit score for the past year and I wasn’t aware and the best part is they don’t have a clue about it either.#virginmobile #virginmediadown
-
Julie Smedley
(@julidood) reported
@virginmedia Can I please get some help. Customer service are not answering the phone, the message service is the same, we're still waiting for a response since 20:30 yesterday evening, nearly 22 hours, the chat box says 45 min wait!!
-
Pete Bales
(@Petebales) reported
@virginmedia Managed to speak to someone last night - requested the hub 4 - said no problem and it would be 3-5 days. Got a text today that it was arriving today which v impressed about. Opened it - it’s a hub 3 same as already have that doesn’t work properly!
-
fabs
(@fabsod) reported
@virginmedia I’m not asking for anything more than what I pay for, I’m not asking for any free service. So please, do your part as per our agreement: I pay you and you provide the broadband. It’s simple, straightforward @LifeInKilburn #broadband #virginmedia
-
crisp lover
(@Loverofcrisps) reported
@virginmedia Two hours trying to get to the team today, no joy. No text facility or chat facility, Terri triage bot tells you to download the app for a chat facility. The app doesn't have a chat facility, so my mum still has a broken box and an 8% bill rise, great service