Virgin Media Outage Report in Pontypool, Torfaen County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Blackwood, Cwmbran, Cardiff, Newport, Caerphilly, Pontypool and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood |
Total Blackout | |
| Cwmbran |
||
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
-
Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
-
🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
-
𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
-
Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
-
squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
-
Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
-
Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
-
Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
-
Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
-
MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
-
MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
-
Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
-
Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
-
Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
-
MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
-
Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
-
Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
-
Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
-
damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
RhysSub
(@SubRhys) reported
@virginmedia @joshchngs He doesnt require to do anything you're *************** and as a result lost a customer, stay salty,
-
Rashna Ladhani
(@rashnagb) reported
@virginmedia Can you give an update why we have no network or telephone in HA2 area and when should we expecting it to start. Wfh not possible, kids online homework not possible. Appalling service as can’t get hold of anyone to get an update. Pls resolve issue asap.
-
Olly
(@OliverLoughman) reported
@virginmedia Your customer service advisor was adamant that I had to be on o2 when it says it’s somebody in the household ? Went to check and dropped me. I’ll post the WhatsApp conversations with @virginmedia that ruined two of my days last week not a clue what they are doing. Send people mad
-
Paul McClure
(@chiefmackers) reported
@virginmedia I have a complaint in writing I need to email you. What is your complaints email address? I’ve been waiting 30 mins trying to get through on your web chat so far.
-
Asmah
(@Asmah__h) reported
@virginmedia just rang customer service after having internet for 5 days and not impressed with performance. Customer service had a newbie had no idea!! Trying to push to another dptmnt and couldn’t! 45 mins wasted. Think I’m ready to leave !!!!!
-
Dad Rants
(@rants_Dad) reported
@virginmedia Yes its crap !!! Very crap , and the front end is crap, i want bbc in the catch up channels , i do t want it in apps ffs what kind of ux people do you hire , dont tell me i know - idiots !
-
Darren Johnston
(@dpjohnston10) reported
@virginmedia Yes. I’ve been through all of that and have an email confirming that I would get a credit to my account to cover the early cancellation fee as I had met the criteria for a non serviceable address. I never received a credit and instead today you’ve taken money from my account
-
XS0U1Z
(@ytxs0u1z) reported
@virginmedia ive had wifi speeds of 1mbps for 3 days it came back around 10pm last night an was fine but today the same problem is back i cant access your website to check my connection i dont understand why its so slow
-
Brid joynes
(@bubblychick2001) reported
@virginmedia She is calling me back tomorrow to see if its sorted if not she will start another new contract.I might get another remote. Tbh your call centers have been very unhelpful in general since 2020 I downgraded last year because I couldn't get help with WiFi and a second v6 box
-
Heather Nute
(@HeatherNute1) reported
@virginmedia This is a speed check I’ve done during the intermittent issue which occurs regularly every few minutes, I get half speed, increased hitter and lose packets which means I drop out of calls during work when I work from home even when hardwired to my router!