Virgin Media Outage Report in Pontypool, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Cwmbran, Ynysddu, Treharris and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Newport |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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Nathan Rhys George
(@orangethunder_) reported
from
Cardiff, Wales
I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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Justine
(@Justine_F1) reported
from
Cardiff, Wales
@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Charl Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯
(@JamesMartin02) reported
from
Pontypridd, Wales
@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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stadiamap 🏟️
(@StadiaMap) reported
from
Taff's Well, Wales
@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rosemary
(@roonunn) reported
@virginmedia What is the address to write to? There is nothing immediately evident on the link you provide as one of your three cancellation routes and the other two are not working.
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Ayresia
(@Ayresiaa) reported
@virginmedia Hey, my broadband has some issues, i can't really stream on twitch
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Ed Machin
(@ed_machin) reported
@virginmedia is there a phone issue in G83 Alexandria I have no mobile phone signal
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Davy Stewart
(@DavyStewart14) reported
@virginmedia I am a new customer i ordered it online, i dont have anything to connect my hub to inside my house, the self installation refers to the hub only not the cable from the street to house surely
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👨🚀 UG| GraviteaUK👨🚀 SSC TeEm
(@GraviteaUK) reported
@Ayresie_ @virginmedia You know what you're gonna get lad? "How can we help" "We are overutilized at the moment it will by fixed by the end of the month" and you will get that for 4-5 months. "We are giving up bandwidth to the NHS" - Which should be on dedicated leased lines anyway.
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L
(@l_s_t_a) reported
I tried to call to cancel my Virgin Media account after being with you for around 8 years. After being on hold for 50 mins (while I’m at work on lunch) I was told they couldn’t help me as I didn’t know my password that I never use..
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Heather
(@Heather38705117) reported
@virginmedia Hey! Big shoutout to Shaun / Sean at the Sheffield call centre for great service after being on hold for over 1hr he was finally able to resolve my issue.
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Tom Butler
(@butler94_t) reported
@virginmedia can you let me know why I’m paying for fibre optic broadband but I am only getting 0.07mb download speed... supposedly there’s no issue from your website... 🤔
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Finally got through to Retentions by phone & unlike their text service they were helpful & resolved it with an improved offer - something the text people insisted was impossible & that nobody else would be able to do more. Awful to think others will be ripped off by this attitude
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mark young
(@m91young) reported
@virginmedia @Chibra25 Your contact number just says line busy is there a issue as dosent even ask you to pick any options