Virgin Media Outage Report in Pontypool, Torfaen County Borough, Wales
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The latest reports from users having issues in Pontypool come from postal codes NP4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Ynysddu, Caerphilly, Newport, Cwmbran, Treharris and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Ynysddu |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Morgan
(@Fakechrismorgan) reported
@virginmedia Internet & TV down for the last 2 hours in CF10. Can't get through on the phone and your app won't let me log in. Any idea how long it's going to be down for? Again.
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Jack Cuthbert
(@jack_cuthberty) reported
@virginmedia can anyone help me. We have been in contact with people from your team multiple times and have been assured our WiFi problems have been fixed but they are not. Our WiFi keeps dropping out. This is unacceptable and the customer service so far has been abysmal
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Kmontybags
(@kmontybags) reported
@virginmedia Just spent 71 minutes on the house phone trying to sort out a problem Will you call me back if my phone cuts off or runs out, YES We Will .Battery ran out!not called back Why am I still with Virgin
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Rev
(@Rev33753917) reported
@virginmedia Yes it was missed, we lost service, the entire service for the entire day.......
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Jeremy Hart
(@ginjaninja1973) reported
@virginmedia my wife is a new customer with Virgin Mobile. She has been unable to make calls, send texts or use data. A new sim was sent and the issue remains. Customer service has told her it needs to go to the IT team and can take up to 5 days. Not good enough!
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G
(@Gheezy23) reported
@virginmedia For the 2nd time, yes I have - I’ve done everything I can. I clearly need an engineer’s support so please get something arranged ASAP.
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Spooky Chris
(@spoooky_chris) reported
@virginmedia Replies faster on twitter than on their actual customer support services. Seems a bit suss
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Yana Helena 🇧🇻🏴
(@Lauperak) reported
@virginmedia finally talk to someone only for him to be rude, put me on hold and forget me for 30min till someone else picked up. They say they can't help me because I don't have some password I never set up, I know all the backup security questions. In summary: your broadband is
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Veronica
(@Veronic35709033) reported
@virginmedia is anyone there? - just spent nearly 2 hours on 2 separate calls trying to get assistance and the sad thing is we’re paying for this service!
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D.T
(@DirteeTacticz) reported
@virginmedia I’ve just tried to close my account and I was put through to some dodgy call centre after being on the call for 30 minutes when I was transferred to a UK o2 HELP DESK!!! So you use the same call Centers!? Why can’t I close my account. I’ve tried twice now