Virgin Media outages and service status in Treforest, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Treforest, including 4 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 23, 4:22 PM GMT+1.
- Internet (59%)
- TV (25%)
- Wi-fi (10%)
- E-mail (3%)
- Total Blackout (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Treforest, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Treforest, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Treforest, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Porth, Pentre, Cardiff, Mountain Ash, Tonypandy, Blackwood, Caerphilly, and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd
|
Internet | 51 minutes ago |
|
Porth
|
Wi-fi | 4 hours ago |
|
Porth
|
Wi-fi | 18 hours ago |
|
Pentre
|
Wi-fi | 21 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 2 days ago |
Nearby cities with recent reports
14 recent signals
3 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Treforest, Wales
Latest outage, problems and issue reports in Treforest and nearby locations:
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Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Sunny Rupalia (@RupaliaSunny) reported from Penarth, Wales@virginmedia have the worse broad band service....customer service is a shambles and all.
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Graham Findlay FRSA 🏴🇪🇺 (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia Cancel the contract and go to Sky
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia And if it's 'some customers' it's an awful bloody lot of them!
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Jordan (@welshcuriosity) reported from Cardiff, WalesUpgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Peter Robey (@peterrobey) reported from Risca, Wales@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Hazel (@Tweet_Hazel) reported from Cardiff, Wales@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Samantha (@Samanth82113398) reported from Cardiff, Wales@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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LK (@LaurenKetchley) reported from Cardiff, Wales@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bradley Archer (@archer_bra73029) reported@Benleo @virginmedia Mate they are scum and they just want your money. Always having problems because they are thick as ****
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claire whyte (@clairewhyte12) reported@O2 You didn’t look into it for me though. You told me you only deal with virgin media landline, tv and broadband, not much point in contacting you really. 0 help.
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Official IPTV France 🇨🇵📺 (@MTwice5640) reported@RCoat13 @Benleo @virginmedia Yes iptv Subscription Service Available
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Gill 🇬🇧 🏴 🩵 (@GillGRobs) reported@virginmedia Ive had 5 complaints in with you, 3 have only ever been looked at and all i get is , " we'll make sure things are done differently " yet never are. So no thanks ive had more than enough of your excuses I'll do what Ben is doing and go to the ombudsman. You really are terrible
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Dave (@DaveWW1877) reported@virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager
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Carl S (@screwy73) reported@virginmedia I no its not a fault free service but your faults are very regular as i said 3 to 4 times a week compared to once in a blue moon on a BT line , and when i do a check nothing wrong with my line , so it must be my router which works fine till you have a fault 🙄
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Paul (@PaulUtd16) reported@TonyDabell @mark_wootten @virginmedia 100% virgin are absolutely atrocious! Customer service skills of Darth Vader!
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Maggie N (@MAGGINED) reported@virginmedia Hey @virginmedia I have been unable to use my tv play back services and play any recorded programmes for almost a week. The service check is telling me estimated fix date as 18th May - that’s 2 days ago !! What’s going on ?
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Dave. (@Notonyournell10) reported@virginmedia Appt booked for between 8 and 12 today, phoned you at 12, took 25 minutes to speak to someone, was told engineer would call me with a time within the hour, still heard nothing. Shambolic customer service.
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Lennox Richardson (@lennyrfc) reported@virginmedia Still got the crackling on my home phone line, despite doing all the ‘self help’ measures so what’s your advice?