Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Porth, Pontypridd, Treharris, Treorchy, Ferndale, Pontyclun, Mountain Ash and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Caerphilly |
Wi-fi | |
| Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Pontypridd |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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James Clark
(@James76clark) reported
from
Cardiff, Wales
@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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James Clark
(@James76clark) reported
from
Cardiff, Wales
Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Al
(@citizenOnowhere) reported
@virginmedia Said they'll credit my account of all charges. Rightly so. But couldn't guarantee I won't be charged again next month. Even though there are additions in place, I've still been charged so somethings not working. Unexceptable. Hence another complaint. Unresolved since Oct 20.
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Richard F Adams FRSA, Emerging Tech, Art & Music
(@dickyadams) reported
@monazamguitar @virginmedia And I added a mesh network at home and I get the same service three floors up and ground.
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Can't see the wood for the whisky 🌲🎪
(@CEVokins) reported
@virginmedia So far so good. But, and I understand a lot of contact is possibly scripted, but trying to upsell when you have an annoyed customer is bad customer service training. Hopefully it's resolved now.
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turbomunch
(@turbomunch) reported
@levi21269609 @virginmedia I did the same but the opposite. Havent had a single issue in 2 years
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steven hayhurst
(@rotherham_red) reported
@monazamguitar @virginmedia Mine is great, it's Vodafone who let me down
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Terry Rogan @CodieLee15
(@CodieLee15) reported
@virginmedia Will you tell them ****'n morons I left months ago and returned your equipment. They have sent me another bill. If you persist pissing me off I will take legal action. I'll ask my solicitor to dress as a clown to make you feel at home in court. Communication Co? FFS.
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𝔞𝔪𝔬𝔯𝔢
(@BintHarrachi) reported
so @virginmedia wifi and signal down until tonight? why is this the worst broadband company ever
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Wes
(@wesm79) reported
@virginmedia Get me a router capable of giving off a decent WiFi signal upstairs 👌
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David Flint
(@dfscot) reported
@virginmedia Why despite my subscribing for your fibre Gigabit service can I never achieve a speed faster than 400Mb? I’m getting 50Mb upload but download speed is always poor; time of day doesn’t matter! Your junction box is less than 100m away.
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John Kingscott
(@JohnKingscott) reported
@virginmedia Course not, all you are doing is pushing the fix time back by 6 hours... Every 6 hours.