Virgin Media

Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 04/01/2025 05:45

April 01: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Hengoed, Caerphilly, Merthyr Tydfil and Abertillery.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypridd Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

  • Dumbo7713 Dumbo (@Dumbo7713) reported from Cardiff, Wales

    @garycymro @virginmedia Try TB home hub I'm with virgin there shit

  • Nogsynoos Naomi Haughton (@Nogsynoos) reported from Tonypandy, Wales

    @virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

  • pops_74 St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

  • OrdinryGirl1987 OrdinaryGirl (@OrdinryGirl1987) reported from Cardiff, Wales

    @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

  • slim3110 Emma Giles (@slim3110) reported from Cardiff, Wales

    @virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

  • apollobarc apollo barcelon (@apollobarc) reported from Cardiff, Wales

    @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

  • jade_steer Jade (@jade_steer) reported from Cardiff, Wales

    never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JGB94 James Blackwell (@JGB94) reported

    @virginmedia I have 0.65 mb download speed. This is ridiculous. I’m having a lot of problems with your service. I was told if it dropped below 65mb I’m entitled to compensation. Can you please Dm me to resolve issue.

  • Expatitionist Tiff Chapell (@Expatitionist) reported

    @virginmedia Poor latency so communication/online gaming is severely affected. Engineer came out to check levels which were fine. Everyone who has looked into it has admitted it looks like high traffic.

  • PeterBlockley1 Peter Blockley (@PeterBlockley1) reported

    Is prime down again @virginmedia ?

  • GeorgieKayyy Georgina Katz (@GeorgieKayyy) reported

    @virginmedia Another week has went past and the issue is still not fixed. Engineers now ignoring calls and they are the only ones who can fix. Utterly disgraceful

  • ShamaTatler Shama Tatler (@ShamaTatler) reported

    @virginmedia Happened again. Was told it was a signal issue and would be fixed. Clearly hasn't been. This is extremely poor service.

  • Jockthrax Gallagher D (@Jockthrax) reported from Airdrie, Scotland

    @virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.

  • eddiemcgeown1 Eddie McGeown (@eddiemcgeown1) reported

    @virginmedia Your broadband has been really bad for long time now. It says that what I have is good enough for multiple devices and streaming which is doesn't even allow now , just spinning can't watch anything. What is going on?

  • NemesisNo1 Unknown (@NemesisNo1) reported

    @virginmedia Have virgin media & couldn’t stream music for over an hour earlier because internet is so bad, worst service ever. Even got sent their booster, useless. If the signal is inconsistent a booster has nothing to boost. Worst company

  • nikobe 🇺🇦 ✨ Nik Bailey 🌈 🇺🇦 (@nikobe) reported

    @virginmedia The service is supposed to be back, what I don't get is why maintenance on the box on the street to improve my internet leaves me with none.

  • Jansenkira kiwi (@Jansenkira) reported

    @virginmedia Is the Amazon prime app down on the TiVo box?