Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Bridgend, Penarth, Blackwood, Caerphilly, Pontypridd and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
-
Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
-
Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
-
Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years
-
Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
-
Joshua Watson
(@josh_wats09123) reported
from
Dinas Powys, Wales
@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
-
Sam Harrison
(@SammyHarrison89) reported
from
Cardiff, Wales
@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
-
Debbie Wharton
(@DebbieWharton) reported
from
Cardiff, Wales
@WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!
-
DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
-
Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
-
Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
-
Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
-
Ben Lloyd 🔰
(@BenLloyd91) reported
from
Cardiff, Wales
@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
-
Jude Aldridge
(@judealdridge) reported
from
Taff's Well, Wales
Looks like @virginmedia having issues again!
-
Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
-
Roger Perks
(@perks18) reported
from
Cardiff, Wales
@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
-
Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
-
Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
-
𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
-
The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
michelle bradley
(@madmitch666) reported
@virginmedia We did that on Friday evening whilst on the phone to advisor still the same issue
-
Justin Pywell
(@justinpywell) reported
@virginmedia What is the number to cancel ?
-
Andrew Molodoi
(@idrewdoughnut) reported
@virginmedia Your team advised me there is a fault in the area caused by oversubscription that does not show in the service status page (??!!). Your team also advised me many months ago that this will be fixed as soon as possible and I will receive compensation every month I’m affected
-
Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
-
Stewart McGill
(@shut_up_stewart) reported
@virginmedia I think the issue is the same one that everyone is facing according to the local Facebook group. It’s really not your fault and I don’t think there is going to be solution.
-
Derek Bolton
(@DerekBo80261530) reported
@virginmedia Do i need to write a third letter of complaint? If so i will copy in the ombidsmun
-
peter hully
(@peterhully) reported
@virginmedia Please could you ask your service manager to ring me with an update as he promised. He wouldn’t give me his number (company policy) else I’d call him. Customer service is putting your customers first, not making life easier / cheaper for you.
-
Stuart Ferguson
(@majorclanger73) reported
@virginmedia The call centre staff have just given me the run around for over an hour and seem to think I should be grateful for having my service back so quickly. Why didn't you warn people in the area by email? You send us enough maeketing crap so it's possible
-
Pablosan
(@Paul_Tonner) reported
@virginmedia Service still not working, neither my wife or I can work from home today. When will this be fixed as both already lost a days wage.
-
Arran 🏴
(@LFCArran) reported
@virginmedia Don't think there's anything to be done tbh, the WiFi just doesn't work very well. We got it upgraded a few months ago but it really lacks range and even in the same room it doesn't work well.