Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Ferndale, Caerphilly, Tonypandy and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontypool |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia That's not going to help me reset my password.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JB
(@byrne_home) reported
@GaryFrazz1 @virginmedia Good luck getting them to do anything, if you’ve got a hub3 you’re screwed. After months of messages, emails and phone calls I finally got engineer out & he told me to buy my own router and put hub3 in modem mode cause they’re ****. Bought my own and not had a problem since 👍
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kim i am ™
(@purplepika007) reported
@virginmedia I’ve been trying for 4 solid days to get someone to fix my disabled Aunt’s home phone line. She relies on this & her safety alarm also won’t work without a functioning landline. Just how do you get a fault fixed with your company??? Very frustrated
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iain roberton
(@iainroberton) reported
@virginmedia Thanks. It’s a shame, because normally the service is great.
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G
(@ChairborneG) reported
@virginmedia That was the intial complaint. Now it’s all snowballed from the customer support. You just keep lying about a manager calling me. Lied about raising a complaint I was given a made up number. Want to raise with CISAS U Refuse to process my GDPR SAR asked for since 17/01/2021
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Leta McLaughlin
(@Letamc20) reported
@virginmedia @virginhelp 2nd time on hold. Currently up to 45 mins. Trying to cancel contract due to useless WiFi and increase in monthly fees. Kindly offered £3.50 discount..increase £3.50 but still got crap WiFi!!
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Kirsty McLaughlin
(@KirstyMcLaugh11) reported
@virginmedia How do I make a complaint? Not only is my WiFi awful and all you can say is I have to call in, which is impossible to get through to anyone, but now you have overcharged me on my bills by £393! But you refuse to give me this back, but will put a credit on my account??? Complaint
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Bagpuss Grognard
(@davepaters) reported
@virginmedia Have just spent 1hr 48mins on the phone to you looking to discuss leaving can someone please contact me via DMs. I STILL don't have resolution to a complaint from last year either!!!
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Darren Partington
(@Villaparto) reported
@virginmedia my daily tweet about not being able to speak to someone about my account and leaving! I'm thinking of getting t-shirts made to free the customer!
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Truth Will Out 🇺🇸🏴🇺🇸
(@scotinstowe) reported
@virginmedia can you please explain to me how I’m supposed to get a STAC code when my SIM card is broken and I’m trying to use your online function to fix this????
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Michael Leaf
(@MichaelLeaf4) reported
@alixcage @karlgimblett @virginmedia I found virgin were unreliable a few years ago when i had it and a few people i know have issues with them once a month and someone had their bill increase twice within the space of a month with them. The speeds are good but only if it's working.