Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Penarth, Pontypridd, Treharris, Porth, Tonypandy, Caerphilly, Hengoed, Bargoed and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Alison Weaving
(@ACheeke) reported
from
Merthyr Tydfil, Wales
@virginmedia network down again this is the third day. Sort it out virgin
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Alison Weaving
(@ACheeke) reported
from
Merthyr Tydfil, Wales
@virginmedia The network is down between 11 and 4 30 for the past 3 days between them times I am unable to dial out
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claudette Fernandes
(@Claudes_19) reported
@virginmedia @DannyMonez It's not only Sky Sports, it's affecting other channels too. How do we get compensation for the poor service we are currently getting from you? #unaccptable
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Julian Cowan 💙
(@farleighred) reported
@virginmedia having issues with TV service at the moment and also cannot get onto my virgin media app to see if there are service issues. Any ideas?
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Ronnie Beaver
(@beaver_ronnie) reported
@virginmedia I pay you a lot of money each month to have such shocking service on the first day of the premier league season a absolutely unwatchable I knew I should of gone to sky in the summer
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Andrew Garbett
(@AndyG_2086) reported
@FootittAnt @virginmedia @grok Isn't it funny. Putin lands in USA. Virgin Media goes down. Conspiracy
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Sue Castleton
(@suejcas1) reported
@virginmedia Is there a problem with virgin media tv in Norwich NR66PD Ours and our neighbour signal breaking up
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WHU_EastEndPride
(@WHUEastEndPride) reported
Looks like @SkySports have done a number on @virginmedia during the opening Premierleague game. Virginmedia is down, images distorted. A lot of unhappy customers. We all know Virgin media boasts the worst customer service so dont expect anything in return. What a joke.
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Martin Watson
(@_Martin_Watson_) reported
@rlarkinho @SkySports @virginmedia It's all channels on Virgin Media too. Very poor. Run diagnostics on the box and it says all is fine.......really????
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Jonathan Caton
(@magicmoosey) reported
@virginmedia this is total crap. All I can see is pixelated nonsense. All this money. Should have gone to @SkySports - it’s fine on their channel
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Jo Griff
(@JoJogriff74) reported
You're a ******* joke @virginmedia first game of the season and its gone down. Appalling media company!! 😡😡😡😡😡
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LoobyLou1970 🇬🇧🏴
(@ldp17470) reported
Definitely a @virginmedia issue, even the phone line to their support is down. Poor show #VirginMedia I thought it was a #SkySports issue but it's just the usual piss poor service from you lot as usual