Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Pontypridd, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Treorchy, Ferndale, Pontyclun, and Mountain Ash.

City	Problem Type	Report Time
Cardiff	TV	2 days ago
Cardiff	Internet	2 days ago
Cardiff	E-mail	3 days ago
Cardiff	Total Blackout	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Lee Webster (@leeweb79) reported 5 minutes ago from Caerphilly, Wales

  @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

• 
  Debbie Wharton (@DebbieWharton) reported 7 minutes ago from Cardiff, Wales

  @WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!

• 
  Sam Harrison (@SammyHarrison89) reported 10 minutes ago from Cardiff, Wales

  @disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.

• 
  Leigh Hawkins (@leohawkins123) reported 12 minutes ago from Cardiff, Wales

  Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

• 
  Jude Aldridge (@judealdridge) reported 14 minutes ago from Taff's Well, Wales

  Looks like @virginmedia having issues again!

• 
  Philippa Williams (@PhilippaWillia1) reported 14 minutes ago from Penarth, Wales

  @virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped

• 
  Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported 19 minutes ago from Cardiff, Wales

  @EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.

• 
  Claire Perks (@perkie7) reported 20 minutes ago from Cardiff, Wales

  @virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work

• 
  Pentwyn & Llanedeyrn Pickers (@PentwynP) reported 21 minutes ago from Cardiff, Wales

  @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

• 
  Rob Knowles (@robkbangor) reported 23 minutes ago from Cardiff, Wales

  @virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬

• 
  The Lansdowne (@Thelansdownepub) reported 24 minutes ago from Cardiff, Wales

  Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰

• 
  Andy Ferries (@FerriesAndy) reported 26 minutes ago from Cardiff, Wales

  @virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem

• 
  🦋Laura 🦋 (@ItsLau_xo) reported 30 minutes ago from Cardiff, Wales

  So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.

• 
  Ben Lloyd 🔰 (@BenLloyd91) reported 35 minutes ago from Cardiff, Wales

  @RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣

• 
  Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported 37 minutes ago from Bridgend, Wales

  @SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years

• 
  𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported 47 minutes ago from Cardiff, Wales

  @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

• 
  Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported 47 minutes ago from Cardiff, Wales

  @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

• 
  Christine Bissex-Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cbissex) reported 50 minutes ago from Bargoed, Wales

  @BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.

• 
  Wyn Emanuel (@WynfordE) reported 50 minutes ago from Cardiff, Wales

  @virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.

• 
  Phoebe (@Phoebe98935634) reported 54 minutes ago from Cardiff, Wales

  @virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lew (@Lewbatross) reported 4 minutes ago

  @Ofcom How do I file a complaint against @virginmedia

• 
  Marke (@Massive_Nights) reported 5 minutes ago

  @xcaseybelcherx @virginmedia My Virgin Media is down, TV + broadband, but weirdly my Giffgaff 4g is mostly down too, comes and goes and is VERY slow. In North Belfast.

• 
  Jamie. (@itsjamielike) reported 6 minutes ago

  @virginmedia Can you confirm that Virgin customers are moving from the Vodafone network and getting transferred to o2? Is there a timeline for this? O2’s data network is awful.

• 
  Nuclear (@_Clean_Nuclear) reported 12 minutes ago

  @virginmedia What is the point. Virgin NEVER calls back when promising to resolve an issue. I'm not kidding. Sadly I'm still a customer. Multiple HOURS with your call centres to resolve a simple issue. None of the people manning the phones are empowered to solve problems not on preset lists.

• 
  LunchboxLogic (@LunchboxLogicYT) reported 13 minutes ago

  Okay.. 4:05am and my internet randomly goes off, @virginmedia wtf you doing?

• 
  iceland (@Iceman4489) reported 15 minutes ago

  @MarkEstero75 @virginmedia Sorry about that why not message GHOSTTECHIEE ON INSTAGRAM for help My friend had same issues but the help recover all passwords they’re highly recommended

• 
  Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported 16 minutes ago

  @paulmc_96 @virginmedia Wasn't aware of this, but somehow doesn't surprise me. They spend so much time doing "maintenance" for so-called "improvements" ..I never see any improvement when they are done. Sick of it. Thanks for enlightening me though.

• 
  Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported 19 minutes ago

  If I had £1 for every time my bloody wifi broadband died today (most days) ..3 guesses? Yep @virginmedia again. Most unreliable network 2022. #sofedup Right now it's down. Went off 10mins ago. Thanks 👏 Maybe I should stop paying my bill for every day I lose connection.

• 
  Adochitei Iulia (@iulivv) reported 22 minutes ago

  @virginmedia I’ve sent you a complaint 3 times and in 2 we no reply from you. Your customer service brought me to the point of an emotional breakdown, the broadband signal you provide is poor and yet you charge me for something I don’t have and never used!I dispute the 47£ charge

• 
  ArcadeMan 🇺🇦 (@RetroArcadeMan) reported 24 minutes ago

  @mdf200 @NelsonBawheid @virginmedia Virgin converted mine in July but I never saw a reduction in price