Virgin Media outages and service status in Pontypridd, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Pontypridd, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jun 2, 9:59 PM GMT+1.
- Internet (54%)
- TV (26%)
- Wi-fi (11%)
- E-mail (5%)
- Total Blackout (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 6: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Pontypridd, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Hengoed, Treharris, Pentre, Pontyclun, Caerphilly, Pontypridd, Porth, Mountain Ash, Tonypandy, and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
TV | 5 days ago |
|
Pontypool
|
Internet | 6 days ago |
|
Cardiff
|
Internet | 6 days ago |
|
Cardiff
|
Internet | 7 days ago |
|
Cardiff
|
Wi-fi | 8 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported from Caerphilly, Wales@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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rose allen (@roseall87907765) reported from Cathays, Wales@virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Kerry Mordey (@KerryMordey) reported from Cardiff, Wales.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Michelle (@msb1302) reported from Treforest, Wales@virginmedia Nope still down and isn't just me in the area.
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Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia It's not intermittent, it's completely down in CF23.
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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David Bowen 🏴 (@BowenAmByth) reported from Cardiff, Wales@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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rhysforan (@rhysforan) reported from Cardiff, Wales@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Dom Silva (@DomSilva2) reported from Cardiff, Wales@virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡
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Paul 🏴 (@paulo1927) reported from Cardiff, Wales@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Stuart Ropke (@stuart_chc) reported from Cardiff, Wales@eggynewydd @virginmedia Dismally slow. Yes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Usman Ghani (@usmaenghani) reported@virginmedia one of the worst technical, customer call and messaging service you have.
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stelz✨🇬🇭 (@stelz_o) reported@virginmedia your days are actually numbered,how can it be a week of Terrible Wi-Fi
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Lara Mitchard (@LaraMitchard) reported@virginmedia And what’s the estimated fix time?
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Breeda Murphy (@breeda_murphy) reported@MariaPIreland @longlostfamily @virginmedia Yes Maria. Too many left this world never knowing a sense of belonging, There was no paper trail and DNA had not advanced to provide heritage. Even today it is difficult to gain answers and Government appear eager to ignore
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zach close YT (@ZachcloseYT) reportedBecause of you @ScottishPower virgin media went down don't turn our power off again without letting us know you have to give people notice
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Carrie (@IamCarrieagain) reportedA new Disney Dreamlight Valley free update usually takes about 20 mins total. Switch is currently estimating 4 hours & 20 mins and rising. What the heck? So far, provided a new router I didn't need, have had outages I didn't previously have & now super slow speed @virginmedia
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Hugh Terry 💙 (@Hugorelly) reportedI'm sorry but I can't seem to pick up @rewindtvuk via @virginmedia 😒 Could you fix it for me please?
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London leaver (@ross_biagini) reported@virginmedia 2 Outages Identified & raised but 2nd one is not expected to be resolved until 3/6/26 @ 9.06 That will be at least 3 full days of outage
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abdullah (@abdullah17801) reported@virginmedia Hi , I’m really disappointed for the customer service standard, I have been charged twice double my bill and I have contacted the customer service team they promised me to solve the problem and call me back in week time. Somehow now more than 10 days and no one call
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Derek Xavier Morriss (@DerekXMorriss79) reported@virginmedia can you please please please sort out your WiFi issues in the Bromley area. This is bloody awful service!!!! 😡