Virgin Media outages and service status in Pontypridd, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Pontypridd, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 16, 8:10 PM GMT+1.
- Internet (54%)
- TV (28%)
- Wi-fi (9%)
- Total Blackout (7%)
- E-mail (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Pontypridd, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Tonypandy, Blackwood, Caerphilly, Pontypridd, Porth, Treharris, and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 31 minutes ago |
|
Cardiff
|
Internet | 12 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 2 days ago |
|
Cardiff
|
TV | 2 days ago |
|
Cardiff
|
TV | 2 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Paul Scanlon 🏃♂️🏴🏴🏃🎖 (@wenglishpaul) reported from Cardiff, WalesWell after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
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Nathan Rhys George (@orangethunder_) reported from Cardiff, WalesI feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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squeaks (@dodo1960) reported from Cardiff, WalesIt would be easier to get blood out of a stone that get password help from #virginmedia
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Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Chloe coy (@Chloe_coy_) reported from Penarth, Wales@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
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Hazel (@Tweet_Hazel) reported from Cardiff, Wales@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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ANDREW JUDD (@cardiffrebel) reported from Pontypridd, Wales@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Peter Robey (@peterrobey) reported from Risca, Wales@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Simon Hughes (@hugemassiff) reported from Cardiff, Wales@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ted (@tkly57) reported@virginmedia This has been going on since Thursday morning! Can't get through to anyone. Yet another breakdown in service and failure to communicate from a "communications" company. 🫢Definitely time to review with whom I have my contract. 🤔
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HazAwaiz (@HazAwaiz) reported@virginmedia It says internet issue will be resolved by 22nd May! That’s a bit too long!!!! Not too happy with this
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Briefcase Michael (@BriefcaseMike) reported@virginmedia Many hours now with no TV on any channel. Unacceptable when your service is so expensive.
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Edna Krabapple 💙 (@EdnaKrabapple1) reportedAnyone else having issues with 'channels not authorised' on @virginmedia? During the week, we couldn't get BBC1 for that reason but now it's other BBC channels.
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Marttech Solutions (@MarttechSol) reportedVirgin Media now have an ETA of 11:05am today to get these issues fixed. The Service Status tool now appears to be working for the vast majority of people.
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Richard Davies (@RichardDavies20) reported@darreng3007 @virginmedia Having the same issue called 150 said that there is an ongoing issue, cant find out when it might be back up and running
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Grant Stewart (@GrantStewart2) reported@virginmedia Tv still down after 24 hours and no update from VM. Awful service from a company that states putting customers first. Shocking service
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J Corbi (@JCorbinHus) reported@virginmedia VM CONNECT APP is constantly crashing not allowing me to sign in
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JAN WOZNIAK (@JPWOZNIAK) reported@virginmedia STILL NO BBC1 FOR US, plus other issues. Very disappointing 24 hours.I think it may be a good time to check alternative providers…
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Steve Justa (@SteveJusta) reported@bisho32287 @virginmedia Just seen the same. Totally unacceptable, wth kind of 'outage' could need 30hrs (at least) to repair?!