Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Tonypandy, Mountain Ash, Penarth, Pontypool and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Mart Verallo John
(@IAmMartJohn) reported
from
Cardiff, Wales
I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Oliver Barker
(@OliBarker2004) reported
@richard170409 @virginmedia Been speaking to them they are useless don’t get me started on the Indian calls centres who barley speak English and cut you off. They’ve got a bad temper
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Full Time Dad $UST $LUNA $TSLA $BTC
(@YumYumProfit) reported
@virginmedia Sir @richardbranson - As a loyal customer, plus a soft request from a MBE (my Dad) to a Knight - is this something you can just sort out please?
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James Carron
(@jimcarron) reported
Indeed, why do I have to suffer #virginmedia store ads when I am paying for their TV service?
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Sam Sims
(@mantha_1976) reported
@virginmedia Garbage and if I can't do anything else you can be sure social media will know how bad the company will treat ppl although if they are a virgin customer they probably already know
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Sam Sims
(@mantha_1976) reported
@virginmedia To be happening I mean sending a hub and cables could prevent the cost of an engineer coming out if that's the error. I don't have to wait till husband is COVID free to get internet back so I can do my studies (if it is the internal cables or hub causing the problem) but no
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1mat steiner #progressivealliance
(@matsteiner) reported
@virginmedia @ChrisPearson93 Pls DM me about a total customer fail experience with Virgin Media
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Alex Marsh
(@Alexbcfc94) reported
@virginmedia recently took out a new contract for your broadband, which was due to be delivered today. I’ve had no confirmation email, no contract sent through, nothing on my delivery etc etc, can you help with this as everything else is useless as ever
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DieselDragon
(@DieselDragonUK) reported
@O2 Can you please explain why my (very low demand) connection is being made unusable just so those on VoLt can experience „#WorldBeating” service? It’s not like I’m asking for MBs - A stable 300kbps would be enough! 📶 Or is this because @virginmedia happen to dislike me? 🤔
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Sam Sims
(@mantha_1976) reported
@virginmedia Instead of being sensible and logical virgin claim to be short on hubs pass me from pillar to post and virtually guarantee an Ofcom complaint will be coming. I'm trying to be polite as I know it's not the staffs fault responding but in the last 30 hours I've been treated like
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Steve Wilkinson FIH
(@wheresmifork) reported
@virginmedia I've now been on hold for 25 mins while they speak to a manager. Do you think they will come back? Poor customer service once again.