Virgin Media outages and service status in Church Village, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Church Village, including 3 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jun 6, 4:24 PM GMT+1.
- Internet (49%)
- TV (33%)
- Wi-fi (10%)
- E-mail (5%)
- Total Blackout (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Church Village, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Church Village, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 6: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Church Village, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypool, Hengoed, Treharris, Pentre, Pontyclun, Caerphilly, Pontypridd, Porth, Barry, Mountain Ash, Tonypandy, and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Total Blackout | 5 hours ago |
|
Cardiff
|
Internet | 5 hours ago |
|
Cardiff
|
Internet | 10 hours ago |
|
Cardiff
|
Wi-fi | 4 days ago |
|
Cardiff
|
TV | 5 days ago |
|
Pontypool
|
Internet | 6 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Church Village, Wales
Latest outage, problems and issue reports in Church Village and nearby locations:
-
Jessica Venn (@Jessybell1988) reported from Cardiff, Wales@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
-
Sunny Rupalia (@RupaliaSunny) reported from Penarth, Wales@virginmedia have the worse broad band service....customer service is a shambles and all.
-
🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
-
Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
-
Moseph Mellars (@stfcjoner1986) reported from Cardiff, Wales@daisylnaughton @virginmedia Down for me too
-
Fred Jones (@fredljones_) reported from Barry, Wales@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
-
Samantha (@Samanth82113398) reported from Cardiff, Wales@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
-
Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
-
Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
-
Dania.M (@dma990) reported from Cardiff, Wales@virginmedia tv box not turning on, tries to start up and then turns back off help pls
-
Andrew Wilcox 🛖 Shedified (@unclewilco) reported from Penarth, WalesBeen lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
-
Paul Burnell (@Paulyb65) reported from Cardiff, Wales@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
-
Ed Morris (@edmorrispt) reported from Cardiff, WalesWifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
-
Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
-
Joshua Watson (@josh_wats09123) reported from Barry, Wales@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
-
Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
-
Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
CADark (@ca95222) reported@mitchlog @dejanirasilveir What in God's name does he get at that price?? I hope it's top notch. That#s a rip-off. I've heard bad things about Virgin Media. Help him to change to someone else.
-
London leaver (@ross_biagini) reported@virginmedia It went down at the weekend so please can you refund me?
-
CJH1883 (@arvey86) reported@virginmedia are crooks, taking advantage of a vulnerable person. Sold a product never set up as no engineer arrived after numerous requests. Calling to try and bully them into a paying for a service they cancelled that was not fit for purpose, disgusting scum.
-
kaan #freeimamoglu (@laankaan) reported@virginmedia how stupid is that to push an update to my router/hub in the middle of the ******* day? How the hell am I supposed to work without internet?
-
Graeme (@graeme1878) reported@virginmedia are you willing to just let a customer of 9 years go so easily like that or was it half arsed by your staff member that all he could do was the most basic and not even try and get my partner to stay with yourselves.
-
Robbie Humphries (@RobbieH1972) reported@TheNotoriousMMA @LOCthedreamer2 Ireland 🇮🇪 needs an alternative news channel to the government funded stations like Rte/ newstalk/ virgin media etc until then things will not change as we have s generation who solely watch this absolute garbage… we need an alternative like GB news in the uk …
-
BeKind (@Yolandae) reported@virginmedia I did, but it’s still not working. The estimated repair time has been changed numerous times, yet the issue remains unresolved.
-
FordPrefect (@fp2072) reported@virginmedia 20+ years of being with you and I'm leaving as you want to charge me nearly 50% more than a new customer, go figure
-
Jon P (@jon_pearce) reportedNeed to log on to @virginmedia to cancel my contract and the website appears to not work when using their broadband 🤔. Somewhat convenient that.
-
RudolphHart #FarageWillSellTheNHS #FarageTraitor (@RudolphHart) reported@virginmedia I have had more outages with you on this supposedly "no outages" 1gb fibre than I have ever had with talktalk, and I am really pissed of! I am seriously considering leaving you early and making a complaint to offcom.