Virgin Media

Virgin Media Outage Report in Church Village, Rhondda Cynon Taf, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Church Village, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Church Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Church Village, Rhondda Cynon Taf, Wales 04/01/2025 05:55

April 01: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Church Village, Rhondda Cynon Taf, Wales

The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Barry, Hengoed, Caerphilly and Abertillery.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypridd Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Church Village, Wales

Latest outage, problems and issue reports in Church Village and nearby locations:

  • ciaran_keohane Ciaran Keohane (@ciaran_keohane) reported from Cardiff, Wales

    @virginmedia is actually SHIT

  • SilverwoodVS Dr Victoria Silverwood (@SilverwoodVS) reported from Cardiff, Wales

    @JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦

  • djleekee Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.

  • bethanjane22 Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service

  • atouchofthomas DiMarco (@atouchofthomas) reported from Cardiff, Wales

    What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia

  • SophieCloake Sophie Cloake (@SophieCloake) reported from Cardiff, Wales

    @VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia

  • liam_oharaccfc Liam (@liam_oharaccfc) reported from Cardiff, Wales

    @virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service

  • ciaran_keohane Ciaran Keohane (@ciaran_keohane) reported from Cardiff, Wales

    @virginmedia why are you so shit

  • thebaronvillage Glenn Villis (@thebaronvillage) reported from Cardiff, Wales

    @virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company

  • soozles_ Soozles (@soozles_) reported from Barry, Wales

    @virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue

  • Welshcake74 welshcake74 (@Welshcake74) reported from Cardiff, Wales

    @virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please

  • CaswellAlun Rhys Caswell (@CaswellAlun) reported from Pontypridd, Wales

    Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.

  • TheDanielPage Dan (@TheDanielPage) reported from Cardiff, Wales

    I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia

  • DRJAMESOFF James Trollope (@DRJAMESOFF) reported from Cardiff, Wales

    @FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is

  • DesignFourTweet Dylan Lewis (@DesignFourTweet) reported from Cardiff, Wales

    Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡

  • jsetch jane setchfield (@jsetch) reported from Cardiff, Wales

    @virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access

  • HuwCCFC Huw (@HuwCCFC) reported from Cardiff, Wales

    @virginmedia can you send me your customer service e-mail address please.

  • sandraburnett3 sandra burnett (@sandraburnett3) reported from Cardiff, Wales

    @davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡

  • tomgriffiths88 Tom Griffiths (@tomgriffiths88) reported from Cardiff, Wales

    @virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • petegars Pete Garside (@petegars) reported

    @virginmedia Only prize I want is for my broadband to be installed. Appalling service

  • moll_doll_88 Mary O'Mahony (@moll_doll_88) reported

    @virginmedia @VirginMediaIE @VirginMediaIE are ye able to help???

  • pantera_lika monizelia (@pantera_lika) reported

    @Irfanbaber @virginmedia My account was hacked a few days ago, and every step I made to get it back did not work. As I worked hard for those accounts. I heard about (techietask_support) on Instagram services and also on lG and positive result I got them to resolve my account issue their help was the best

  • FoziaHanif7 Fozia Hanif (@FoziaHanif7) reported

    @virginmedia @virginhelp The policy was misold in June. In October I called I have been made to feel terrible! I was advised 2 complaints were raised…no outcome. Today a manager demeaned me!!! I have been paying for 13 years with 4 contracts!!! I don’t need a free phone which she accused me of saying!

  • Irfanbaber 🅽🅴🆅🅴🆁 🅰🅶🅰🅸🅽 (@Irfanbaber) reported

    I got confirmation from O2 regarding Volt benefits but it has only been applied to one contract not both, it's not showing up on the other, I had nobconfirmation from virgin media and the service has not been updated cc @O2 @virginmedia

  • DC_10_10 Greentea (@DC_10_10) reported

    @virginmedia This must be the most unhelpful reply ever. Saying it wont be fixed until its fixed. No apology for the lack of service. No indication of how long i will have to wait. I pay £70 a month for my broadband. Unbelievable….

  • FoziaHanif7 Fozia Hanif (@FoziaHanif7) reported

    @virginmedia @virginhelp 13 years of never complaining. Manager would not read my notes….I asked her many times to read the notes but she refused and accused me of saying I want a free phone when I did not. Her name is Jonna Hayas!

  • kayleylou kaykaylou (@kayleylou) reported

    @virginmedia I've done that, it made me run 3 tests and then said network error

  • stjswain Steve (@stjswain) reported

    Anybody else’s @virginmedia down?

  • fairesniki LouLou (@fairesniki) reported

    @virginmedia lying seems to be endemic and an actual customer service mantra - we promise someone will contact you - still waiting - having to cancel Xmas presents as now down 80 in streaming data just so exam revision can be done