Virgin Media Outage Report in Church Village, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Church Village, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Church Village, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Church Village, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Barry, Treorchy, Ferndale, Pontyclun, and Mountain Ash.

City	Problem Type	Report Time
Cardiff	TV	2 days ago
Cardiff	Internet	2 days ago
Cardiff	E-mail	3 days ago
Cardiff	Total Blackout	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Church Village, Wales

Latest outage, problems and issue reports in Church Village and nearby locations:

• 
  joshua mitchell (@welshtoffee11) reported 55 seconds ago from Maesycwmmer, Wales

  @virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh

• 
  Dale Perry (@Daleos1) reported 7 minutes ago from Cardiff, Wales

  @PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡

• 
  Hazel (@Tweet_Hazel) reported 9 minutes ago from Cardiff, Wales

  @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

• 
  Bethan (@_bethancottrell) reported 11 minutes ago from Pontypridd, Wales

  @virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...

• 
  Darth Noga (@darth_noga) reported 12 minutes ago from Barry, Wales

  @virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!

• 
  WelshWayno (@WayneAssiratti) reported 20 minutes ago from Penarth, Wales

  @virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?

• 
  Helen Ward 🍦 (@harveyhound73) reported 24 minutes ago from Cardiff, Wales

  @virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 24 minutes ago from Cardiff, Wales

  @virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough

• 
  cheryl (@cherylockerby) reported 26 minutes ago from Barry, Wales

  @virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day

• 
  Hannah Hall (@HanneRuthHall) reported 33 minutes ago from Cardiff, Wales

  @virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!

• 
  David Tibbs (@tibbo133no) reported 34 minutes ago from Cardiff, Wales

  @virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?

• 
  Leesa Edwards (@LeesaEdwards1) reported 35 minutes ago from Cardiff, Wales

  @virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue

• 
  David Bowen 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BowenAmByth) reported 40 minutes ago from Cardiff, Wales

  @virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.

• 
  David Tibbs (@tibbo133no) reported 47 minutes ago from Cardiff, Wales

  @virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers

• 
  David Sinclair (@Cardiff_Dave) reported 48 minutes ago from Cardiff, Wales

  Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.

• 
  Bairdy 💙 (@bairdyblues) reported 49 minutes ago from Church Village, Wales

  @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

• 
  Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported 49 minutes ago from Cardiff, Wales

  @virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.

• 
  Karyn Phelps (@Karyn_P2018) reported 50 minutes ago from Church Village, Wales

  @SophieEB @virginmedia Can you sort my internet issues please?

• 
  Richard Platts (@RichardPlatts1) reported 51 minutes ago from Cardiff, Wales

  @virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.

• 
  Emma 🌈 🖤 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🎃 (@EmmaLouiseTho13) reported 59 minutes ago from Cardiff, Wales

  @agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lew (@Lewbatross) reported 5 minutes ago

  @Ofcom How do I file a complaint against @virginmedia

• 
  Marke (@Massive_Nights) reported 6 minutes ago

  @xcaseybelcherx @virginmedia My Virgin Media is down, TV + broadband, but weirdly my Giffgaff 4g is mostly down too, comes and goes and is VERY slow. In North Belfast.

• 
  Jamie. (@itsjamielike) reported 7 minutes ago

  @virginmedia Can you confirm that Virgin customers are moving from the Vodafone network and getting transferred to o2? Is there a timeline for this? O2’s data network is awful.

• 
  Nuclear (@_Clean_Nuclear) reported 13 minutes ago

  @virginmedia What is the point. Virgin NEVER calls back when promising to resolve an issue. I'm not kidding. Sadly I'm still a customer. Multiple HOURS with your call centres to resolve a simple issue. None of the people manning the phones are empowered to solve problems not on preset lists.

• 
  LunchboxLogic (@LunchboxLogicYT) reported 14 minutes ago

  Okay.. 4:05am and my internet randomly goes off, @virginmedia wtf you doing?

• 
  iceland (@Iceman4489) reported 17 minutes ago

  @MarkEstero75 @virginmedia Sorry about that why not message GHOSTTECHIEE ON INSTAGRAM for help My friend had same issues but the help recover all passwords they’re highly recommended

• 
  Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported 17 minutes ago

  @paulmc_96 @virginmedia Wasn't aware of this, but somehow doesn't surprise me. They spend so much time doing "maintenance" for so-called "improvements" ..I never see any improvement when they are done. Sick of it. Thanks for enlightening me though.

• 
  Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported 20 minutes ago

  If I had £1 for every time my bloody wifi broadband died today (most days) ..3 guesses? Yep @virginmedia again. Most unreliable network 2022. #sofedup Right now it's down. Went off 10mins ago. Thanks 👏 Maybe I should stop paying my bill for every day I lose connection.

• 
  Adochitei Iulia (@iulivv) reported 23 minutes ago

  @virginmedia I’ve sent you a complaint 3 times and in 2 we no reply from you. Your customer service brought me to the point of an emotional breakdown, the broadband signal you provide is poor and yet you charge me for something I don’t have and never used!I dispute the 47£ charge

• 
  ArcadeMan 🇺🇦 (@RetroArcadeMan) reported 25 minutes ago

  @mdf200 @NelsonBawheid @virginmedia Virgin converted mine in July but I never saw a reduction in price