Virgin Media Outage Report in Church Village, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Church Village, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Church Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Church Village, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Cardiff, Barry, Tonypandy, Mountain Ash, Penarth, Pontypool and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Church Village, Wales
Latest outage, problems and issue reports in Church Village and nearby locations:
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Nathan Spackman
(@nathanspackman) reported
from
Barry, Wales
@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Welham
(@SarahWelham1) reported
@virginmedia no internet DN16 when I do service check it says to book an engineer? It’s been fine all day? Is there an area issue?
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Gordon Hull
(@GordonRHull) reported
@virginmedia just run test on broadband in E18 and result that there is a problem with VM network affecting multiple customers. But service status states no known issues. Have your engineers picked this up ?
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Charlotte
(@charlottemary0) reported
@virginmedia ‘Utilisation issue in your area’ yet she couldn’t explain to me what that meant. Aside from the fact that our issue is an ongoing and therefore presumably separate issue. Appointment cancelled same day as booking. Confirmation text to book, no notice of cancellation. Shocking.
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Paula Scully
(@p_scully) reported
@virginmedia Your phone service said there was a problem in my area till 6.30....then I couldn't speak to anyone...and online all they offered was a technician....we don't need one because its a known problem.. I need proof for my boss!
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Void LDOE
(@VoidLdoe) reported
@virginmedia My landlord called, and a technician logged into the router and keeps insisting its fine, then he gives my landlord a number that someone from the house can call without needing his account details, guess what we need his account details. The problem is very obvious ...
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Em
(@emaarr) reported
@virginmedia rang this morning as haven’t had tv since yesterday evening. Told someone would call me back at 2:30pm. Nothing. I called at 3:30pm was told wait another 2 hours. Nothing. Time wasters. Still no working tv load of crap
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Sukhpal Deol
(@sukhpalde0l) reported
@virginmedia That shows no problems
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GJM
(@zombie_apoc1) reported
@virginmedia not a GR8 start. Had Hub 4 installed and only getting 600MBPS with cable and only 20 MBPS by WiFi in some areas. Called and asked for VM adapters and phone was put down on me 😪
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Jamie
(@ClementsJ) reported
@virginmedia Ok thanks, how do I go about claiming compensation for the month of unusable service?
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TJ
(@1000_tjc) reported
@virginmedia started this process at 15.04,passed around,I have just been asked to rate the service I’d received, without it being addressed or resolved, and then disconnected. It’s 17.30. Another two and a half hours totally wasted. Happy to send you screenshots of conversation.PLEASE HELP!