Virgin Media Outage Report in Church Village, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Church Village, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Church Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Church Village, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Ferndale, Caerphilly, Cardiff, Pontypridd, Porth, Pontyclun, Mountain Ash, Ynysddu, Treharris and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Ferndale |
Internet | |
| Caerphilly |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Church Village, Wales
Latest outage, problems and issue reports in Church Village and nearby locations:
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Dan Pip
(@official_danpip) reported
from
Barry, Wales
Wow so @virginmedia are charging me an early disconnection fee of over £250 just because I can’t get their services at my new property. So much for being a loyal customer for over 5 years 🙄
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia are you having a national outage of tv and broadband? CF62 area and have neither at the moment
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Divya Nagar
(@divn_ag) reported
@virginmedia It is regarding closing my account, I am not able to contact virgin media, can you just ask them to take some action on the complaint.
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Tracey
(@kinkykiedis) reported
@virginmedia Hi I appreciate that you are very busy but its been 4 hours since I asked for your help. Please if you can help I need help with my ebilling pin number which I've looked high and low for and it's no where and I can't remember it. I can't log in online without it. Thx
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Cliff Dawson
(@CliffDawson7) reported
@virginmedia left virgin media in oct 2021 being owed £ 978 after no service since July 2021. After being told 2 cheques have been sent but none revived. Now February 2022 and still waiting for my refund. Can you help ??? Help line music unhelpful
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Astute Consumer
(@AstuteConsumer) reported
@virginmedia How do I use the texting service (currently on hold, and it’s “only” been half an hour this time…)
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Swif’ Nick 🏍💨
(@SwifNick37) reported
@DUCKmagstoke @virginmedia I’ve just switched to BT after 14 years with sky. Got sick of sky poor WiFi coverage & basically giving away all the sport to BT & most recently Amazon, yet no decreases in their charges or discounts what so ever. Good riddance to sky
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TeddyScouseFace
(@TedwardMcSouse) reported
@virginmedia I want to cancel my service. Before I can do that I have to speak to someone in customer retention/cancellations. They’re not coming back to me. But it’s dead easy to get through if you’re a new customer. Seems like you need to shuffle some staff about a bit.
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Rob
(@shitportal) reported
@virginmedia @Ofcom I'm sure lots of people have been flagging to you issues trying to leave virgin media. Not looking to complain as an individual, but what powers do you have to deal with companies when there are so many examples of people affected by this?
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Marc Walby
(@marcwalby) reported
@MikeFirth4 @virginmedia @Ofcom Puts up prices, doesn't increase staff in customer services.
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Nick
(@BeardofRice1) reported
@larracroft @virginmedia There are lots of other options. Hyperoptic, Cuckoo, many smaller providers that have great customer service and offer better latency (ie. better streaming) and should be able to match VMs speed once Openreach Ultrafast Full Fibre is rolled out nationwide (end of 2024, I think)
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David campbell
(@scribblerdc) reported
@virginmedia My 77 year old dad won't pay the recent price increase. He's asked me to get him a new deal elsewhere. Neither of us can get through to cancel or discuss options.