Virgin Media outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Pontypridd, Blackwood, Porth, Treharris, and New Tredegar.

City	Problem Type	Report Time
Cardiff	Internet	1 day ago
Cardiff	Internet	2 days ago
Caerphilly	Wi-fi	4 days ago
Caerphilly	Internet	4 days ago
Pontypridd	Internet	6 days ago
Cardiff	Total Blackout	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Right Direction (@BackOnTrack__) reported 11 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  Hannah Hall (@HanneRuthHall) reported 17 minutes ago from Cardiff, Wales

  @virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!

• 
  Justine (@Justine_F1) reported 17 minutes ago from Cardiff, Wales

  @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 17 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Right Direction (@BackOnTrack__) reported 18 minutes ago from Cardiff, Wales

  @virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!

• 
  mz f Drennan (@mz_drennan) reported 21 minutes ago from Cathays, Wales

  @virginmedia you ,mean the awful service you usually provide is even worse,,

• 
  Pauline Lomax (@RedhillsAnnie) reported 23 minutes ago from Cardiff, Wales

  @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 25 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  Behnaz (@behnazakhgar) reported 25 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Sam Tempest (@SATempest) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  alex wright (@aliander) reported 28 minutes ago from Pontypridd, Wales

  @virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.

• 
  David Bowen 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BowenAmByth) reported 38 minutes ago from Cardiff, Wales

  @virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.

• 
  Dom Silva (@DomSilva2) reported 44 minutes ago from Cardiff, Wales

  @virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

• 
  rose allen (@roseall87907765) reported 46 minutes ago from Cathays, Wales

  @virginmedia You've just put our bills up again ! Virgin your outage has been the worst ever last 2 years !

• 
  Emma 🌈 🖤 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🎃 (@EmmaLouiseTho13) reported 48 minutes ago from Cardiff, Wales

  @agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.

• 
  Peter Robey (@peterrobey) reported 49 minutes ago from Risca, Wales

  @playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!

• 
  Darren Coomber (@Dazc090861) reported 55 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  𝗣S. (@philscully) reported 55 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Ariane (@MissAzzaB) reported 56 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  squeaks (@dodo1960) reported 58 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MrsChambo (@ChamboMrs) reported 6 minutes ago

  @virginmedia why am I having so many problems trying to negotiate a contract? 2 days, 3 agents, 4 different prices but none can go through? What’s going on?

• 
  aj✨ (@ajzxne) reported 7 minutes ago

  @virginmedia WHAT IS YOUR PROBLEM.

• 
  Andy W (@AndrewW12290183) reported 13 minutes ago

  @virginmedia Why ? and I don't appreciate the laughing face as this is no joke. I complained about being charged for a TV package I never signed up for. Nothing happened. I leave Virgin but I have to chase you to return your quipment. Hopefully Friday will be the end of dealing with Virgin

• 
  Owain (@OCP_84) reported 16 minutes ago

  My experience dealing with @virginmedia has been nothing short of shambolic. Was with Virgin for years on £93 for full package inc. 2boxes + @tntsports. 2 years on, they want £150 to retain me as a "valuable" customer. However, if I cancel - create new a/c; it's £114

• 
  Matthew White (@mrmrwhite86) reported 18 minutes ago

  @virginmedia is your WiFi down completely. Tried to get through multiple times but no answer?

• 
  jose serratos (@zero405) reported 19 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Ultra_View03 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies @8k_Ultra_View03

• 
  ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported 22 minutes ago

  @virginmedia Using webchat this morning and you've cut me off again! First from chat and now internet not working. Appalling service. All I want is the pods to go with my new router. Can't connect new router without the pods, as old pods/ boosters won't work with this router.

• 
  🕹️ EᑎGᗩGEᔕᗷᖇᗩIᑎ 🎮 (@EngagesBrain) reported 25 minutes ago

  @virginmedia @Dominiho7 What happens to customers who are unable to visit a Yodel location that is 30 minutes away by car - a disabled customer for example.

• 
  Tony B (@tonybath1961) reported 28 minutes ago

  @VirginMedia can you help please no internet for 5 days work from home and nobody in the company can help ?

• 
  Dgjbear (@Dgjbear1) reported 32 minutes ago

  @AsstVirginmedia @princehowl_ This is an automated response. Zoe doesn’t exist. Virgin media is crap.