Virgin Media

Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontypridd come from postal codes CF37.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 09/28/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Penarth, Pontypridd, Treharris, Porth, Tonypandy, Caerphilly, Hengoed, Bargoed and Bridgend.

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City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Here we go again. No TV service and the service webpage is down……sighs…..

  • JamesMartin02 𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported from Pontypridd, Wales

    @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

  • djleekee Lee Smith/DJ Leekee (@djleekee) reported from Cardiff, Wales

    @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

  • Justine_F1 Justine (@Justine_F1) reported from Cardiff, Wales

    @virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

  • DomSilva2 Dom Silva (@DomSilva2) reported from Cardiff, Wales

    @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

  • orangethunder_ Nathan Rhys George (@orangethunder_) reported from Cardiff, Wales

    I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

  • welshcuriosity Jordan (@welshcuriosity) reported from Cardiff, Wales

    Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

  • Paulyb65 Paul Burnell (@Paulyb65) reported from Cardiff, Wales

    @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

  • StadiaMap stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales

    @BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25

  • 555Husker MarcB (@555Husker) reported from Cardiff, Wales

    @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

  • dodo1960 squeaks (@dodo1960) reported from Cardiff, Wales

    It would be easier to get blood out of a stone that get password help from #virginmedia

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

  • CharlBalcombe Charl Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

  • paulo1927 Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported from Cardiff, Wales

    @virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?

  • caialed cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported from Cardiff, Wales

    @virginmedia why am I paying £45 a month for my internet to constantly be down

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JeanieFinlay Jeanie Finlay (@JeanieFinlay) reported

    Trying to edit remotely with intermittent WiFi from @virginmedia is driving me bananas. Patchy signal. Is the virgin down in Nottingham today?

  • PurpleHayesUK Richard Hayes (@PurpleHayesUK) reported

    @virginmedia I pay you over £1500 a year for a service. Is a conversation with a human really that much to offer?

  • SCOTTISH_28 James (scottish) Docherty🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SCOTTISH_28) reported

    @virginmedia I bet Tuesday comes and no box will be here and the email she just got about a technician coming i bet they all cancel

  • locallfc gregg🇿🇼 (@locallfc) reported

    @virginmedia No issues rn. But it gets to around 9pm and it always just slows down or doesn’t work.

  • shireen124 Shireen 🦋 (@shireen124) reported

    @virginmedia It was the update that caused the issue I had to uninstall the update

  • SCOTTISH_28 James (scottish) Docherty🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SCOTTISH_28) reported

    @virginmedia The box i was told to buy by virgin last friday at 4:18pm doesnt work order a new one, wont be here till Tuesday send my gf to a hotel to do her work again like last week n call 08009539500 on tuesday when it gets here! This is disgusting!!!!!

  • z_inita Zinita (@z_inita) reported

    @virginmedia No area issue on the service status. What else can we do please?

  • richiemorton01 Richie Morton (@richiemorton01) reported

    @virginmedia Still crap still can't use it as a modem and still having to boost it around the house.....so peachy #pisspoor

  • washu Surgeon Admiral Washu (@washu) reported

    @virginmedia LC , was in the wee hours of the night rather than now, I suspect it was a bit of DNS trouble. Would be nice if VM put up honest Status issues and historical ones like other much smaller ISP's do

  • gregarus Greg hook (@gregarus) reported

    @virginmedia No need now, all sorted, never to use any Virgin products from now on just slate the company off just as they have mugged me off!!!