Virgin Media outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Hengoed, Treharris, Pentre, Pontyclun, Caerphilly, Pontypridd, Porth, Mountain Ash, Tonypandy, and Blackwood.

City	Problem Type	Report Time
Cardiff	Internet	5 hours ago
Cardiff	Internet	8 hours ago
Cardiff	Internet	17 hours ago
Cardiff	Internet	18 hours ago
Hengoed	TV	20 hours ago
Cardiff	Internet	23 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Emma 🌈 🖤 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🎃 (@EmmaLouiseTho13) reported 4 minutes ago from Cardiff, Wales

  @agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.

• 
  Benjamin Hartrey (@benj8min) reported 8 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Lee Smith/DJ Leekee (@djleekee) reported 13 minutes ago from Cardiff, Wales

  @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

• 
  Ariane (@MissAzzaB) reported 15 minutes ago from Cardiff, Wales

  Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff

• 
  Paul Burnell (@Paulyb65) reported 19 minutes ago from Cardiff, Wales

  @virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!

• 
  Darren Coomber (@Dazc090861) reported 20 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Benjamin Hartrey (@benj8min) reported 20 minutes ago from Cardiff, Wales

  @virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.

• 
  Jordan (@welshcuriosity) reported 25 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 27 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

• 
  Jonny Ex (@jonny_ex9) reported 28 minutes ago from Cardiff, Wales

  Fix my internet please @virginmedia

• 
  Dom Silva (@DomSilva2) reported 30 minutes ago from Cardiff, Wales

  @virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

• 
  Dai John🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@johndn) reported 30 minutes ago from Cardiff, Wales

  Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡

• 
  Tim Burns (@TimmyGrunt) reported 31 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Darren Coomber (@Dazc090861) reported 38 minutes ago from Cardiff, Wales

  @virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.

• 
  Sam Tempest (@SATempest) reported 41 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Pauline Lomax (@RedhillsAnnie) reported 43 minutes ago from Cardiff, Wales

  @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

• 
  Chloe coy (@Chloe_coy_) reported 45 minutes ago from Penarth, Wales

  @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

• 
  Right Direction (@BackOnTrack__) reported 51 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 59 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 59 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane (@janethebuell) reported 3 minutes ago

  @PeteUK7 @virginmedia Same problem with @skytv. Told them mum had died & wanted account closed. They said "we cannot close the account, we need to talk to the account holder". I repeated she died. I gave up, sent the equipment back & ignored the flurry of demanding emails. Very distressing.

• 
  Mrs c (@w47carr) reported 7 minutes ago

  So been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless

• 
  spidella's kitkat🍫||offline (@kkitkat_exe) reported 7 minutes ago

  @PeteUK7 @virginmedia contact the ombudsman directly virgin media is useless they signed us up for their stay connected service w/o telling us and kept sending us bills when we didn't even have their equipment basically the ombudsman is the best way to get them to stop harassing you for money

• 
  TheBotfather (@LeeHodler) reported 7 minutes ago

  @PeteUK7 @virginmedia I had a similar issue with Scottish Power - it’s shocking how useless these corporate pirates are..

• 
  Greta D (@GretaTigress) reported 14 minutes ago

  @JamieGBarry @virginmedia High time Ofcom simply banned new-customer prices. Let’s have the same prices for everyone, and the out-of-contract prices should get equal prominence. Even the biggest @MartinSLewis worshipper is fatigued by constant switching

• 
  Miles (@milesc2003) reported 14 minutes ago

  @virginmedia due to last nights thunderstorm in WS14 the fiber broadband had been down since 3am. Spoke to a human at 8:30am who said they are waiting for an update. No internet for 9 hours for many people who WFH. Any updates would be appreciated

• 
  Ryan Herd (@RyanHerd14) reported 16 minutes ago

  @JamieGBarry @virginmedia It’s ridiculous, and a predatory business practice. Raise the out of contract price by 2-3x and, if one customer doesn’t noticed but 2 cancel, they’ve still increased revenue and reduced overheads and admin.

• 
  GR-Bear🏆x55 (@GR_BEAR1979) reported 17 minutes ago

  @virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service

• 
  JC (@SaffaJC) reported 20 minutes ago

  @davekeena1 @virginmedia Mate I would reconsider virgin. Their customer service is the worst. They will admit they messed up but do nothing to rectify it. The staff are either inadequately trained or simply don’t care. Manager are the same unqualified under trained and useless

• 
  mick auckland (@korky69) reported 25 minutes ago

  @PeteUK7 @virginmedia reminded me of when my dad passed away with the then "orange" mobile network, called to cancel and pay the outstanding balance, they insisted on speaking with the account holder? explained he had died, they still demanded to speak to him! never the less the bill was left unpaid