Virgin Media

Virgin Media Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 01/24/2025 07:20

January 24: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Abertillery, Bridgend, Aberdare, Hengoed, Caerphilly, Rhondda, Penarth and Pontypridd.

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City Problem Type Report Time
United KingdomCardiff Phone
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Phone
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • PhilippaWillia1 Philippa Williams (@PhilippaWillia1) reported from Penarth, Wales

    @virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped

  • SammyHarrison89 Sam Harrison (@SammyHarrison89) reported from Cardiff, Wales

    @disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.

  • JasperDommett 𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported from Cardiff, Wales

    @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    @virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.

  • nicholasmith6 Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported from Cardiff, Wales

    @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰

  • cbissex Christine Bissex-Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cbissex) reported from Bargoed, Wales

    @BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

  • judealdridge Jude Aldridge (@judealdridge) reported from Taff's Well, Wales

    Looks like @virginmedia having issues again!

  • DebbieWharton Debbie Wharton (@DebbieWharton) reported from Cardiff, Wales

    @WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!

  • BenLloyd91 Ben Lloyd 🔰 (@BenLloyd91) reported from Cardiff, Wales

    @RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣

  • perkie7 Claire Perks (@perkie7) reported from Cardiff, Wales

    @virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work

  • ItsLau_xo 🦋Laura 🦋 (@ItsLau_xo) reported from Cardiff, Wales

    So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.

  • TaffieBaggie Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported from Cardiff, Wales

    @EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.

  • FerriesAndy Andy Ferries (@FerriesAndy) reported from Cardiff, Wales

    @virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem

  • DSebburn Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported from Bridgend, Wales

    @SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years

  • Phoebe98935634 Phoebe (@Phoebe98935634) reported from Cardiff, Wales

    @virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing

  • leohawkins123 Leigh Hawkins (@leohawkins123) reported from Cardiff, Wales

    Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

  • PentwynP Pentwyn & Llanedeyrn Pickers (@PentwynP) reported from Cardiff, Wales

    @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

  • robkbangor Rob Knowles (@robkbangor) reported from Cardiff, Wales

    @virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • silcox_loraine Loraine Silcox (@silcox_loraine) reported

    @virginmedia Also when the engineer fitted our new modem he said that we had never been connected properly so we’re not getting the internet we were paying for as it wasn’t digital! Now I think that over £1,300 per annum is an awful lot of money and nobody there seems to care.

  • That_Person28 So_Pho (@That_Person28) reported

    @virginmedia Hello ZR, the internet came back in the evening. It didn't mention anything on the drop-down menu. It was fine yesterday and then it started to drop out again today.

  • TullyMatt Matt Tully (@TullyMatt) reported

    @virginmedia if I ask to cancel/disconnect should my services go off immediately? Also is it usual practice not to offer me any discount off my monthly bill within a 30 minute phonecall?

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    Never used @virginmedia the service doesn’t work they don’t answer on her 6 hours nearly on chat with no help no answer in the phone and they want £240 for me to leave

  • GrumpyPandaF1 John (@GrumpyPandaF1) reported

    Tomorrow I am setting up a Company in @virginmedia's name,If a Scammer can do it so can I or anyone else They'd have us in Court for Trademark violations faster than anything,yet they won't take action against Scammers & get them arrested & closed down & have their assets seized

  • agamwall SineadWall (@agamwall) reported

    @VirginMediaIE virgin media tv not working in Greystones along with lots of Neighbour’s - a customer service agent suggested it was a hdmi issue but it’s not - can you help?

  • freshieyute alfa (@freshieyute) reported

    @virginmedia @MACE_VL terrible please can u explain why i get higher ping to London servers than my friend that lives in GERMANY, kind regards Callum!

  • JoshWally Josh (@JoshWally) reported

    @virginmedia FYI WiFi calling does work on Pixel devices when using a physical virgin mobile SIM. The issue was specifically with the eSIM

  • kyylux kyy (@kyylux) reported

    @virginmedia since upgrading to the gig1 speed im now getting slower speeds than when on 500mb while using a wired cat8 connection, have had no help from live chat or from calling, the hubs in the correct place wiring is tight, i dont see how its worse now than before?

  • cemayes1 Charlotte Mayes (@cemayes1) reported

    @virginmedia why is it that 2 of your advisors in your retentions team have put the phone down on me today! I am trying to cancel because of your preposterous price rises and can’t seem to initiate that because Maddie and Abby have put the phone down on me! Contact me ASAP please