Virgin Media outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent Virgin Media outage reports came from the following cities: Caerphilly, Cardiff, Pontypridd, Blackwood, and Tredegar.

City	Problem Type	Report Time
Caerphilly	Wi-fi	4 hours ago
Cardiff	Internet	4 days ago
Cardiff	Internet	4 days ago
Pontypridd	TV	4 days ago
Cardiff	Total Blackout	5 days ago
Cardiff	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Paul 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@paulo1927) reported 2 minutes ago from Cardiff, Wales

  @virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?

• 
  Sunny Rupalia (@RupaliaSunny) reported 3 minutes ago from Penarth, Wales

  @virginmedia have the worse broad band service....customer service is a shambles and all.

• 
  Elisabeth (@misselisamartin) reported 4 minutes ago from Cardiff, Wales

  @virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴

• 
  Dr Chris Inglis (@ChrisSwinglis) reported 8 minutes ago from Penarth, Wales

  @GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.

• 
  Dom Silva (@DomSilva2) reported 11 minutes ago from Cardiff, Wales

  @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

• 
  Right Direction (@BackOnTrack__) reported 11 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Kerry Mordey (@KerryMordey) reported 22 minutes ago from Cardiff, Wales

  .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

• 
  Chloe coy (@Chloe_coy_) reported 28 minutes ago from Penarth, Wales

  @virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!

• 
  damian Kerlin 🏳️‍🌈 (@damianKerlin) reported 33 minutes ago from Cardiff, Wales

  @virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?

• 
  Pauline Lomax (@RedhillsAnnie) reported 37 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

• 
  Darren Coomber (@Dazc090861) reported 37 minutes ago from Cardiff, Wales

  @virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 37 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 41 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  squeaks (@dodo1960) reported 46 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  Darren Coomber (@Dazc090861) reported 48 minutes ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported 50 minutes ago from Cardiff, Wales

  @virginmedia why am I paying £45 a month for my internet to constantly be down

• 
  Behnaz (@behnazakhgar) reported 51 minutes ago from Cardiff, Wales

  @virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.

• 
  Hazel (@Tweet_Hazel) reported 52 minutes ago from Cardiff, Wales

  @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

• 
  Benjamin Hartrey (@benj8min) reported 59 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Rob Downer (@NobbyD27) reported 60 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Margaret Miller (@Margare87468895) reported 56 seconds ago

  @gnh_Eastwall I hear this poor girl is 18! I'm doing jail for life if it was my 18 year old daughter ! I'm so ******* angry ! Why is this being swept under the carpet? RTE ? VIRGIN media? Main stream media ! ??????FFS 😡😡😡

• 
  Colin Morty (@cmwba) reported 3 minutes ago

  @SkyFootball @SkySports @virginmedia no apology for the technicsl issues with red button matches today? How many seasons have subscribers had to put up these issues. Not good enough.

• 
  Darren Crook CBE (@Crafty_General) reported 6 minutes ago

  @debsb155 @virginmedia My Dad is reporting the same through Virgin Media: starts for 3 secs and then breaks down…..

• 
  🏳️‍🌈 Barrie (@jammach) reported 6 minutes ago

  @IainSankey @virginmedia I’m with @Hyperoptic who apart from one outage because of equipment failure have been very good. They are regional unfortunately and not universally available. Always good to shop around, especially with providers who supply synchronous fibre connections - eg download and upload speed the same.

• 
  Sarah Sanders💙 (@SarahSanders58) reported 10 minutes ago

  @IainSankey @virginmedia They just offered me savings of over £50 a month without even asking. Still need a landline because mobile reception here is awful. Got Sky Sports, Sky Cinema, HBO, Netflix so all set to not move from the sofa when it actually starts raining.

• 
  Kathleen Peters (@kathleenp442) reported 21 minutes ago

  @virginmedia I've tried to watch it on my phone via the sky sports app and that didn't work either. Feeling disgruntled. You've managed to send a recent update to our virgin box but can't fix this!

• 
  Edward Barnett (@BarneeEb) reported 24 minutes ago

  @virginmedia have you now sorted the problem or will the next game be the same? We're paying for a service you're not providing. I assume you'll be compensating accordingly. 2 games, 2 failures. #useless

• 
  John Bird (@John_L_Bird) reported 25 minutes ago

  @virginmedia This is not an acceptable solution having to crowd around an ipad when customers have paid to watch it on their TVs. Seems it was the same last week for the league cup games? Given all the problems Virgin had with the red button in the past this is really poor.

• 
  Paul THORNE (@harrewis) reported 27 minutes ago

  @virginmedia Unacceptable…should be offering compensation to customers for failing to provide the service being paid for.

• 
  keets (@keetsstweets) reported 28 minutes ago

  virgin media wifi been down all effin day