Virgin Media Outage Report in Ringland, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ringland, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ringland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ringland, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypool, Cardiff, Cwmbran, Newport, Clevedon, Blackwood, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ringland, Wales
Latest outage, problems and issue reports in Ringland and nearby locations:
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Colman
(@Huang_dawei) reported
@virginmedia I am online now talking to customer service, they are telling me that 4th november is earliest and that no order has been placed despite 3 staff promising me delivery times. Its beyond a joke, We have used our monthly mobile data as a hotspot too.
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Alok Sharma
(@aloksharma308) reported
@virginmedia I had reported this issue in first or 2nd week of installation and team was keep working and asking me to keep tracking and now after 3-4 weeks i have been told that cant do much as your cooling off is over
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Peter Rossi
(@prprivate) reported
@virginmedia Existing customer of 10 years, who just moved house and has been without internet for nearly 6 weeks now!
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Pete.L
(@peteling0) reported
@virginmedia hi can you tell me if there is a weak signal on E4hd channel and some others as the picture keeps breaking up amd making it unwatchable. Thanks
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Peter Wedge
(@petew2804) reported
@virginmedia are emails down?
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S Y M P H O N I C A
(@xsymphonica) reported
@virginmedia Several times and have been disregarded each time -- reboot / reset then wait and see. Waiting and seeing hasn't worked well so far. I'm more concerned about the one talking about the cable interference issues, nobody seems to want to bother talking about that one. 🤔
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Mark Finlay
(@markpfinlay) reported
@virginmedia so, rang up last night to confirm my “Volt” benefit which has now been done - but now received an email saying my bill has gone up from £27 to £51?????? This is not right, please help!
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Alok Sharma
(@aloksharma308) reported
@virginmedia Thanks for the quick reply, but I didn’t post just because of today’s issue. I have been facing this for more than 3 weeks and multiple actions have been taken including fixing from remote, technician visit etc. I am really frustrating and today the person i spoke to was worst
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Peter Rossi
(@prprivate) reported
@virginmedia Nope, they can’t help either. What do you do when you fall between the cracks in process? I feel like im the one stuck down here trying to glue all of your departments together…
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Ian K
(@sheeshkebab) reported
@virginmedia I can see other customers have been waiting for more than an hour, can this be raised as an issue now?