Virgin Media Outage Report in Ringland, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ringland, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ringland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ringland, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Newport |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ringland, Wales
Latest outage, problems and issue reports in Ringland and nearby locations:
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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Carol Gladwin
(@carolgladwin) reported
from
Nailsea, England
@virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mariothfc
(@Mariothfc1) reported
@virginmedia account 842163001 My broadband services have been down since 30th December. What the hell is going on. My Internet runs My whole house. Can someone please contact me URGENTLY
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Mariothfc
(@Mariothfc1) reported
@virginmedia account 842163001 My broadband is down since 30th dec. This is not on. I camt get through on your phone. Can someone please call me urgently. I want to leave virgin. This service is terrible
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kelvin Fitzimmions
(@fitzfun2011) reported
First Time Ever Without A Mobile Phone,had mine stolen Xmas Eve. @virginmedia Offices In India ,after five hours of calls 3 orders being placed I still have no mobile .I have a service manager ringing me Thursday. Appalling Service . Bring back Office UK ,thinking of cancelling
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Chunky Dunka
(@TheFM2k17) reported
@virginmedia Due to an engineering fault we have had total loss of service since 24/10/2022. I have made endless amounts of phone calls, two separate engineers visited saying "NOT MY JOB" CS agents that just do not listen, quite happy to keep adding bills on though. (1/2)
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Niki Baldwin
(@NikiBaldwin14) reported
@virginmedia What is going on with Virgin Internet and TV on the NN10 area?? This has been going on non stop for 1 week. People need to work... are you going to compensate loss of working hours? Fix it!!!
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karthik
(@karthik55221003) reported
@virginmedia treating old customers as Nobody. Have to be a new customer or a move out of virgin network as customer service says to me. #virginmedia customer service.
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Graham Hayes
(@grahamhayes) reported
@VirginMediaIE But if the problem is with the Virgin Media equipment, do you troubleshoot it when it is in bridge mode?
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peter ross
(@peter_ross15) reported
@virginmedia I have sky sports package and get bt sports as well, but you do not give it in HD as standard , you do on bt sport and get a 4k channel, you should not have to pay extra for HD, all sky sports channels should now be HD to offer us the best service, we pay enough
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Rav Singh
(@RavSinghK) reported
Hi. @virginmedia do you support eSim for UK pay monthly customers?
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Ed
(@Edin_LDN) reported
@virginmedia as someone trying to join as a new customer this is pretty bad customer service. I was told as long as I called back within 60 days we would still get the same deal.