Virgin Media Outage Report in Ringland, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ringland, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ringland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ringland, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Clevedon, Newport, Blackwood and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ringland, Wales
Latest outage, problems and issue reports in Ringland and nearby locations:
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Justine
(@Justine_F1) reported
from
Cardiff, Wales
@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Charl Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
Hi @virginmedia @helpvirginmedia @VirginMediaCorp why won’t my Outlook connect to your server? No emails for 3 days. It’s an issue your end yet no help from your tech team.
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
Internet not working, virgin media service status page not working @virginmedia shall I assume it's not fricking working and it might be repaired this century
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Here we go again. No TV service and the service webpage is down……sighs…..
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Barry
(@SamBarr82227578) reported
@virginmedia my internet has been disconnecting and reconnecting every 2 minutes and on your website, it says there are no problems. I know this isn't the case.
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Doug A 🚴
(@cooper104) reported
@virginmedia I finally got though and it was resolved in 10 mins, thanks. Maybe a nicer message to tell you more of the story of why you can't take calls.. the message I got seems rude and doesn't reflect well.. doesn't matter how busy you are, nice messaging goes a long way.
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Al
(@BlocksONeill) reported
@virginmedia Hi, Is there an issue with your wifi network in the North London area? Connection to the broadband has been atrocious for the past 7 days. Wifi speeds well below what I signed up for.
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Claire Smith
(@1983Smithy) reported
The queue times are ridiculous to speak to anyone! Putting customers bills up then not having enough staff to deal with the call @virginmedia how can I cancel please I am taking my business elsewhere
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
@virginmedia Off again. 4th time since 9am, again tracker says spot on. Please can you advise why this is happening and what is being done to fix the issue and when this whole issue will be resolved
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Mat Wright
(@matwrightzzz) reported
@virginmedia Not really though eh? I've spent over 3 hours on hold today and still nowhere near sorting your issue.
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James Lester
(@Jameslesternffc) reported
@virginmedia You reassured me the booster would solve the WiFi issues, had them 4 weeks and still no WiFi upstairs.
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alex_revens@hotmail.com
(@AlexRevens) reported
@virginmedia Your customer service has been appalling. I’ve been waiting to chat to an agent for over an hour now on the ‘chat’ and just been hung up on by one of your agents on the phone. Seriously questioning continuing with your services.
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Alison Thomson
(@AlisonT15112752) reported
@virginmedia Hi Virgin Media. Please could someone contact me to correct a billing problem. I'm due a refund but next bill looking for more money! Can't get through by phone or online messaging. Twitter last hope!! Thanks
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The GiTFD PM
(@LReyno1ds) reported
Day #8 without internet connectivity via @virginmedia with continued poor updates on a resolution to this #SNROutage ...in current times where we are living at work & home schooling, it is absolutely unacceptable to manage the response as they have, where they’ve done nothing.