Virgin Media Outage Report in Clevedon, North Somerset, England
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The latest reports from users having issues in Clevedon come from postal codes BS21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clevedon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clevedon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Clevedon, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Bristol, Weston-super-Mare and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Bristol |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Weston-super-Mare |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clevedon, England
Latest outage, problems and issue reports in Clevedon and nearby locations:
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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Edwin Walker
(@edwinokli) reported
from
Bristol, England
@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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Fi Willi
(@fifiifif) reported
from
Bristol, England
AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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pete jones
(@brizzleboy) reported
from
Bristol, England
@virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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Adam Nieman 💙
(@adamnieman) reported
from
Bristol, England
@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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Jon K
(@jonki1980) reported
from
Bristol, England
@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
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Craig Allan
(@CraigAllan5) reported
from
Clevedon, England
@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie welch
(@jay_w10) reported
@virginmedia The actual wired internet is bad aswell and is worse since I upgraded. I need a engineer/technician to come and sort it
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badreldin
(@badreldin) reported
@virginmedia @virginmedia pre installation team who seems to be based out of the Philippines has the most shocking customer service. The customer service team cannot help due to the fact I have no active service due to my service move still not complete. Shocking company 2/2
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Scream Nevermore Won't Wheesht
(@GrumpyEuryale) reported
@tryingattimes @virginmedia I've been trying to get them to close an old account for around 10 years. It's in credit, but it still shows up on credit reports. Their customer support is useless.
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Marian
(@MarianRose76) reported
@virginmedia We have already signed up to a deal with yourselves, the O2 deal with Amazon prime and Disney+ as part of our virgin media volt package. We can’t access the Disney+ as no one knows how. I have the app in my tv but no login info is forthcoming.
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Tommy Hepburn
(@Socialist67) reported
@virginmedia I think we'll be cancelling this service. I can't sign in online because my late mother had the account and she took her details with her, and I can't complain online because it insists on Whatapp. The phone number is never answered. My 85 year old Dad is upset and confused.
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VM
(@BowTieMendoza) reported
@virginmedia NO CALL! Victor, thank you so much for letting me look into this issue even though you have contacted multiple times. I have now managed to get this escalated and the earliest we can get the call back from pre-installation department is within next 2 -4 hours.
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Andy dibble 🐝🏴⚽️🏌️🏏🥊🕴#ceoliac
(@A_dibble07) reported
@virginmedia I don’t want you to access my account, just a confirmation of what he said that there would be problems I put area until thev15th
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belinda
(@belinda07088414) reported
@virginmedia I’ve spoke to 3 members of your team and all of them were useless and didn’t seem to want to help me whatsoever. I’m now a sky customer. Thanks for nothing
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Andy dibble 🐝🏴⚽️🏌️🏏🥊🕴#ceoliac
(@A_dibble07) reported
@virginmedia Hi again, we have spent most of the day speaking with yourselves on the phone getting several different answers, the last one said there would be problems in our area until the 15th, he cancelled our technician appt as he said he would not be able to fix it, can you confirm this
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Adam
(@plasticfreeAdam) reported
@virginmedia Avoid avoid avoid #VirginMedia. Even if they have the best deal or fastest web with years of good service. The second you need them to step up they'll let you down and make your life miserable. They used to be ok - I've worked for them when Yorkshire Cable & Telewest. So bad.