Virgin Media Outage Report in Clevedon, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clevedon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clevedon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Clevedon, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Newport, Bristol, Cardiff, Weston-super-Mare and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Bristol |
Total Blackout | |
| Newport |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clevedon, England
Latest outage, problems and issue reports in Clevedon and nearby locations:
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Brody
(@brodyanderson_) reported
from
Cardiff, Wales
@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
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Jacob
(@j_bettany) reported
from
Clevedon, England
So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty
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WE ARE TUCO
(@tuco_tuco) reported
from
Bristol, England
Wow @virginmedia really can't sort their stuff out.......HELP its a joke
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Ivor the Vorlord
(@Bristolvor) reported
from
Bristol, England
@KGravil @virginmedia Service?
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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Chloe
(@chloehester) reported
from
Bristol, England
Why does @virginmedia online chat never work?! Its a nightmare trying to get through on the phone 😭 I just need to change my package ffs.
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A.Samad
(@AbdulSAMAD_uk) reported
@virginmedia please check my account 510241102 for notes. today is a third day of calling n sorting my issues.
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panzerfaust81
(@panzerfaust81) reported
@virginmedia That is correct and that is also of little use to my business. If you required "security details" why was I not notified of this in advance? Seriously about to cancel. Its just not good enough.
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Stephen McManus
(@StephenMcManus1) reported
@RaPowell92 @virginmedia Yea a lot of people having problems!
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ibanez-XXX
(@IbanezXxx) reported
@SophieEB @virginmedia Eek - the worst company I’ve ever dealt with - bar none!!!! Would never ever use again for anything. 👐
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Royston Bannock
(@roybannock) reported
@virginmedia what a joke! Complaints tab on your www says “page not found” and when you ring the number it says “no one available call back later goodbye” #legalracket DO NOT upgrade to Virgin Hub3 - not a massive house, black spots everywhere - no support. Classy
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Mr Peters
(@Mr_P_M_N) reported
@virginmedia worst service, unable to resolve an issue for over a month now that’s not my fault, which was affecting my credit score for the past year and I wasn’t aware and the best part is they don’t have a clue about it either.#virginmobile #virginmediadown
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Julie Smedley
(@julidood) reported
@virginmedia Can I please get some help. Customer service are not answering the phone, the message service is the same, we're still waiting for a response since 20:30 yesterday evening, nearly 22 hours, the chat box says 45 min wait!!
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Pete Bales
(@Petebales) reported
@virginmedia Managed to speak to someone last night - requested the hub 4 - said no problem and it would be 3-5 days. Got a text today that it was arriving today which v impressed about. Opened it - it’s a hub 3 same as already have that doesn’t work properly!
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fabs
(@fabsod) reported
@virginmedia I’m not asking for anything more than what I pay for, I’m not asking for any free service. So please, do your part as per our agreement: I pay you and you provide the broadband. It’s simple, straightforward @LifeInKilburn #broadband #virginmedia
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crisp lover
(@Loverofcrisps) reported
@virginmedia Two hours trying to get to the team today, no joy. No text facility or chat facility, Terri triage bot tells you to download the app for a chat facility. The app doesn't have a chat facility, so my mum still has a broken box and an 8% bill rise, great service