Virgin Media Outage Report in Bristol, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Bristol come from postal codes BS2 , BS5 , BS6 , BS15 , BS1 , BS7 , BS16 and BS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Portishead, Conham, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 4 hours ago |
|
Bristol
|
TV | 1 day ago |
|
Portishead
|
Wi-fi | 3 days ago |
|
Bristol
|
Wi-fi | 4 days ago |
|
Bristol
|
Total Blackout | 4 days ago |
|
Bristol
|
Total Blackout | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Adam Nieman 💙 (@adamnieman) reported from Bristol, England@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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Lucy Champion (@misseschampers) reported from Bristol, England@virginmedia are the customer relations messaging team online? I know it takes a while... but I was connected to them over 2.5hrs ago.....
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Sara Venn (@Saralimback) reported from Bristol, EnglandHi @virginmedia we are trying to get hold of someone to cancel our internet/tv with you but it seems impossible. Please advise. @AndyVenn1
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aimeeeee (@avh12) reported from Patchway, England@virginmedia intermittent WiFi, that keeps cutting out. Service test says nothing is wrong. I've followed all the instructions. No way of contacting you online?
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Dan Billing (@TheTestDoctor) reported from Bristol, England@inclusively_amy @virginmedia Nope...Manchester issue?
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Lucy Champion (@misseschampers) reported from Bristol, EnglandToday's @virginmedia update... 9.46 I connected to the messaging service. At 10.48 I was put through to the correct department. Still waiting. 5.5 hours so far. Carrier pigeon may be quicker 🤔 So far over 3 days I have been waiting on their messenger thing for 12.5 hours.
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom
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Sara Venn (@Saralimback) reported from Bristol, England@virginmedia No someone has deleted it overnight after saying they could help via DM. This is appalling behaviour-it was whoever was tweeting yesterday.
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Edwin Walker (@edwinokli) reported from Bristol, England@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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Martin Rose (@MartinRose2) reported from Bristol, England@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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Craig Allan (@CraigAllan5) reported from Clevedon, England@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia Im not sure but a few questions? Im not your customer? I have never gave you my information? I left you and I have a different number? So why do I have to contact you? I dont think I shall ever come back to you after this?
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George Hoddinott (@Geo88HH) reported from Bristol, England@virginmedia how can I contact you in regards to removing premium channels from my account please? Have tried calling a number of times but cannot get through to a human. Is there a webchat service or similar?
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia I dont want an account with you to send a complaint. I do not want to be your customer. All I want is to get this resolved. Do I have to go through @Offcom to resolve the issue issue?
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VickyL (@VickyLorych) reported from Bristol, England@virginmedia I’ve been trying to get hold of you since you said you’re putting up my bill by 7.5% in COVID but you hung up on me before someone picked up and now your phone lines are down 😡
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leighton daintree (@daintree75) reported from Bristol, England@liveseytowers @virginmedia @SkyUK Thanks I just might as I have never gave them any information. They had my mobile number and email address. So I need to get to the bottom of the problem 🤔
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Pete Lawrence (@digthisfood) reported from Bristol, EnglandI cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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Fi Willi (@fifiifif) reported from Bristol, EnglandAGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chelsea. (@_chels1x) reported@virginmedia my tv connects to the wifi, but then says there’s no internet connection, so i cannot use things like netflix. what can i do to fix it?
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KirstenA (@KAStandAlone) reported@virginmedia Did you read the post & the screenshot of the email claiming someone phoned me? I don’t think I’ve been this furious for a long time. I will not wait on hold another min. It’s been hours over weeks. I want to *cancel* my tv package. I’m not repeating myself for 5th time. DM me.
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Adam Dent (@AdamDentPR) reported@virginmedia do you have an outage problem in Kenilworth Warwickshire?
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Jay Cunning (@JayCunningDJ) reported@virginmedia Router installed 2 days ago and engineer found the external line faulty. No calls from anyone on when this will be fixed, sales rep not taking my calls and customer service waiting time is a joke. If it's not sorted soon I'm cancelling and staying with BT.
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Dan Brazier (@danbrazieruk) reportedYo, @virginmedia I'm trying to cancel my account having moved house and I can't get through to anybody on the phone or live chat without /massive/ wait times and when I do I get connected I get transferred and dropped. Wanna reach out so I can avoid just stopping paying you?
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Brett Evans (@BusterBJ99) reported@virginmedia Have tried this approach numerous times, people cannot even locate the complaint references I have provided! The process is normally 45 mins on hold, someone answers struggles to help and then line goes dead, honestly counting down the days until February when I say goodbye
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asa place (@asaplace) reported@virginmedia @Flav_Bateman @lawrence_bury Sort your ******* **** out! 2 days on the phone to get reconnected when I've never missed a payment yet I've still been cut off. 145 a month you're mugging me right off. May aswell come burgle me while you're at it
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bikedude (@marioandreazza) reported@BelarmineC @virginmedia Having the same issue, Virgin Media saying no outage in the area on their support.
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Julie Ann Jones (@Baby_Milgate) reported@virginmedia Do you see how ridiculous all this is? The service is faulty and I have to jump through hoops to even report it? I do not want to sign up to a random forum to ask strangers to fix an issue you are contractually obliged to resolve but if I leave I get charged?
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Ziga Ziga (@Jsplee1) reported@virginmedia is down in SE9. When will this be fixed?