Virgin Media Outage in Bristol, England

@virginmedia Yes it’s still happening this morning. It’s a permanent issue whenever I go on Instagram. A lot of users have brought up this issue already on the internet, but I can’t find the solution. I can’t continue to switch over to my mobile data just to browse that app!

@rob9900 @virginmedia any help

@virginmedia am paying for pay boxing but have no sound!!!! Please help asap

@virginmedia Too late for that. My opinion is set. Awful service and a pain.

@virginmedia Yeah have the useless app and have spoken to your useless help staff, maybe send an engineer round or refund us seeing were meant to get over 300mbps

@virginmedia 1. Get your team to honour the price agreed on a call 2. call back a customer @ agreed time rather than not at all. How about that as a starter 4 10

@virginmedia How about calling someone by an agreed time to resolve a long term issue. Everyone for @virginmedia please check out CISAS

Yet again @virginmedia absolutely appalling customer service, by far worse organisation I’ve ever dealt with. They lie, they cheat, they rip from your bank account, no protection at all!!!

@RichWalker15 @paul_smortions @AsACyclist @Scoodles64 @grfirestorm @fathead1987 @HylandIan @virginmedia You *are* using it though. It’s how the internet gets to your house. It’s “line rental”. It’s an infrastructure charge for using the cabinets and lines etc to deliver the service (separate cost) to your house.

@virginmedia absolutely disgusted with you, wait all afternoon for an engineer which you so say booked, to not turn up, an absolute shambles of a company, customer service is shocking 😡😡😡😡😡😡😡😡😡😡

@virginmedia Follow our local facebook pages in Bristol people constantly asking if anyone elses virgin media/broardband is down again. Become a running joke locally

@virginmedia You repeatedly confirmed the arrangement with me and will not reinstate my services despite the assurance that payment in full - not a happy customer #VirginAreDisappointing

@virginmedia I don’t want to make a complaint just fix our internet x

@virginmedia Yes and I’ve contact your “help” staff but they were useless

@virginmedia so yesterday services restricted despite arrangement in place. Spoke to your customer services and services reinstated. Then this morning been restricted again despite arrangement - getting sick of this nonsense #notgoodenough #nosealofapprovalhere

@virginmedia No issues with speed at the moment. This is a comparison to what I was getting earlier when I was still using Sky. I’ve had Virgin installed since then.

@virginmedia thanks very much! We have been loyal customers for eight years and you granted us an extension with a promise to pay and now you’ve restricted our service two days before deadline for payment really really disappointed!!!

@NightAtKendalls @virginmedia Actually my whole electrics cut out x

@virginmedia Yea, yea. I’ll just carry on being a long term customer mug until my year’s up thanks

Hey @virginmedia - down again. No. You DM me. You fill in your form. You call an engineer. I’m extremely tired of shit service. I’m running my business hotspotting from my @ThreeUK iPhone while your broadband does... oh I dunno.

@virginmedia To repeat, your service drops for a few minutes a day. By the time I check, it’s back. It absolutely frustrates me. On Tuesday, 4mins *just as I needed to start a Skype w a customer*. > 2

God you’re hopeless @virginmedia . If I was as poor as you, I’d be out of a job. Broadband down again in BS6. Just another irritating 7mins. Never long enough to fill in your engineers form.

@virginmedia also was offer a system that would improve the WiFi in the house. The netgear pl1000 arrived yesterday and doesn’t give me@any further WiFi coverage. It just extends the network. I only have the one router..

I can’t wait. Awful service and complaints handling by @virginmedia so looking forward to @theTRUESPEED

@albanwr @cybergibbons I don't use any of my Samsung TVs smart features and deny it network access for that exact reason. But my virgin media V6 box and Netflix account are happily sending sweet something back all the time.

@virginmedia thanks, we'd checked that already and no issues. we have tv back but no on demand or broadband yet.

@dangerous_85 @virginmedia I really don’t see the point in the service checker. There’s clearly an issue but still says ‘No known issues’. Rediculous

@virginmedia Thanks the router was out next to the tv by the outside wall, so we’ve never been able to use the WiFi in other parts of the house. It really only works well in that room.

Or @virginmedia just being shit as usual.

@virginmedia my WiFi is not working despite paying someone to install it and about 7 hours of troubleshooting so far. One of your agents was helping me and was supposed to call me back 25 minutes ago but hasn’t yet and booster issue still not fixed

@virginmedia I have had a terrible experience with Roshan technical support at virgin media. After reporting a fault with my WIFI network three times, he put the phone down on me. These technical support people are arrogant rude and not helpful at all!

@virginmedia had the phone disconnected on me 4 times already this morning trying to speak to your complaints team for over 2 hours today!! Shocking service 😡

@virginmedia - your pathetic service continues. Please get your customer service team to respond to my complaint URGENTLY. 706480004

I ask to speak to a Manager, you put me straight through to a line that says it's now closed, call back tomorrow. That's 32 minutes of my life wasted. Bad service, badly trained call centre staff, not happy @virginmedia

@virginmedia right now I'm super frustrated. (1) You sent me a TV box that is really poor quality. (2) I call to change it, telling them I would consiser upgrade. (continued...)

@virginmedia Never given a reference, sent 2 email complaints have acknowledgement as proof but you guys never even bothered with a reference let alone a proper response

@virginmedia No point, tried Twitter several times to no avail. Calls = wasted hours of ones life. Sign for letter now sent to complaints as 2 official complaint emails had “no” response. Next stop Ofcom.

Argh #virginmedia - your WiFi/broadband has been awful for days! Not great when you’re working from home and can’t connect. We pay a fortune for this! #notgoodenough

@virginmedia Looking at other complaints on twitter you really need to invest money in your systems and customer service. Absolutely shambolic.

@virginmedia I can receive the booster free of charge your colleague confirmed this before putting me on hold and hanging up on his return. Your app is useless so when I test the internet connection on your app it says my signal is fine in one of my rooms when that's not the case.

@virginmedia I can dm you my account details and you can send the booster out. WTH am I paying £100 a month for such mediocre service. It's not the first time one of your agents has hung up either.

@virginmedia P.s please don't say do it via the app because your app states the signal is fine in the room in question when that's not the case.

@AliReg @virginmedia They're terrible they hung up on me after an hour of waiting and bring transfers!! Looking on Twitter it seems to be normal practice for them 😡

@virginmedia are USELESS. Why do your agents always hang up on your customers this isn't the first time it's happened!!!! Please DM and arrange a call back ASAP

@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now

@virginmedia there is a problem with sky sports red button

@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.

Can’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative

@virginmedia what’s going on with the service In the BS3 postcode area. I have no internet!!!

@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.

@virginmedia I don’t care if there is anything on your status page! These problems have been ongoing since New Year so to be honest if there is a problem it really should have been fixed within the two months shouldn’t it. Been a customer for years but service is terrible now.

@virginmedia It’s been disconnected and I’m told I’m not a virgin customer.

@virginmedia oh my, your broadband is shocking, for weeks we have had problems with the internet dropping out constantly, no service morning & evening. Can not wait to cancel your service tomorrow. #shocking #whatdowepayfor

@FutSocialDad @virginmedia @EASPORTSFIFA @EAFIFADirect @EAHelp It was sorted I was playing it this morning then all went off again same shit different day, and they never give u anything back to say sorry

@virginmedia I felt that virgin did not want to try and keep the customers they already had with poor customer service skills in order to actually meet what the customer wanted but also to be questioned on so many aspects to our package to be felt like we were 'lying' about the issues

@virginmedia I’ve been rebooting since yesterday - it’s still not working.

@virginmedia 2/2... on me telling him my remote has not worked since we became customers and us going through all the online systems to try resolve this and not getting through via telephone due to lines being busy he would then question why I was 'only raising this issue now'...

So the #fifa20 issue when logging into fut with @virginmedia ISP is not fixed yet! 👎🙈 @EASPORTSFIFA @EAFIFADirect @EAHelp can I have my weekend league entry points back please

@virginmedia It is the lack of reliability that is an issue. This has been going on for weeks. To add insult to injury I have no mobile phone signal either. We are not in a flood hit area. We have rebooted time and time again.

@virginmedia please can you fix the very slow internet at CB1 8–. There is little point paying for top speed if it continually drops out altogether.