Virgin Media

Virgin Media Outage Report in Bristol, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Bristol come from postal codes BS2, BS5, BS7, BS16, BS1, BS8, BS4 and BS3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bristol, England 01/09/2026 17:50

January 09: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Bath and Clevedon.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Total Blackout
United KingdomBristol Wi-fi
United KingdomBristol Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • shaner1989 Shane Richardson (@shaner1989) reported from Bristol, England

    @virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison

  • DigitalJonathan Jonathan Phillips, Esq. (@DigitalJonathan) reported from Bristol, England

    @virginmedia down again... it’s been awful all day. Up and down. You really are a terrible provider.

  • TimWorth1 τ!m ω0ɍ†ɧ (@TimWorth1) reported from Bristol, England

    @granuailemalia @SkyUK Probably the same issue @virginmedia had a while ago.

  • sbcallen Bruce Allen (@sbcallen) reported from Bristol, England

    @virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help

  • KenTrowbridge3 Ken Trowbridge (@KenTrowbridge3) reported from Bristol, England

    @virginmedia Can we DM this issue please or give me a contact number where I can actually speak to someone without the intensely annoying waiting times. Thanks in advance and anticipation! Ken

  • amybeardy Amy Beardmore (@amybeardy) reported from Winterbourne, England

    @amandavin @virginmedia I need fibre though because of stupid children streaming games and all sorts of nonsense. Anything other than virgin also comes with a £50 BT phone line installation. They’ve got me over a barrel

  • LeeRendall Lee Rendall (@LeeRendall) reported from Bristol, England

    @charllou1 @virginmedia Genuine, was kept on hold 50 mins couple weeks back then when the operator came on told us there was an issue and i had to call back 😳 was FUMING!

  • sbcallen Bruce Allen (@sbcallen) reported from Bristol, England

    @virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.

  • irfonw Irfon Watkins (@irfonw) reported from Bristol, England

    @virginmedia been waiting in call queue for 20 mins to speak to someone. No indication of where I am in queue. Just shit music indicitave of a shit customer service

  • mikelind2 Mike Lind 🦏 (@mikelind2) reported from Bristol, England

    @virginmedia sadly having to post again. Home broadband down again. Your service is so unreliable it is useless. U have failed to provide a reliable broadband service and remain in breach of contract.

  • 1210sounds Rich Hemming (@1210sounds) reported from Bristol, England

    @alone_music @virginmedia Jesus that’s bad, thought it could be done online the activation. I moved house and they said 20£ to move. What they didn’t say was that they renewed the contract and double billed me as they take one month in advance as a new contract. Complained to @virginmedia nothing done

  • mattyribbo Matt Ribbins (@mattyribbo) reported from Filton, England

    @virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.

  • RickLaze Rick Laze (@RickLaze) reported from Bristol, England

    @virginmedia's customer services is the WORST

  • chefwonderwebb nick webb (@chefwonderwebb) reported from Bristol, England

    @virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service

  • sbcallen Bruce Allen (@sbcallen) reported from Bristol, England

    @virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!

  • shaner1989 Shane Richardson (@shaner1989) reported from Bristol, England

    @vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.

  • sbcallen Bruce Allen (@sbcallen) reported from Bristol, England

    Virgin media service - connection goes down with 24 hours & no help from technical services, just reading from a script & no escalation. Giving up after a year of unacceptable service. Lovely and polite on social media, impossible once a customer #virginmedia

  • JimEBallantyne James E Ballantyne (@JimEBallantyne) reported from Bristol, England

    After another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike

  • RebekahMorriss 🌈Rebekah Rhian🦄 (@RebekahMorriss) reported from Bristol, England

    @gavindp2012 @virginmedia It's really annoying because my cctv is ran by the WiFi and it needs resetting all the time it's down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • samsworldofno Sam Phillips (@samsworldofno) reported

    @virginmedia Check the complaint? I’ve been told contradictory things from the complaints team and have been told on five separate calls with the call centre that it will be sorted, and it never is.

  • KieranPhilpott6 Kieran Philpott (@KieranPhilpott6) reported

    @virginmedia State of tweets to VM from fed up customers. Utter shambles. VM can't be bothered to help or contact me, let's see how quickly they make contact when I dont pay my bill. Not paying for a service I'm not receiving. SORT IT OUT

  • aliceb23 alice 🍓berry (@aliceb23) reported

    @virginmedia hi there I’ve now waited a total of 2 hours to speak to your customer service team. Not acceptable. Been cut off 3 times trying to speak to someone. Is this because I’m trying to change provider? What would you recommend to speak to someone ?

  • Matt_RuggD Matt D (@Matt_RuggD) reported

    @virginmedia Unfortunately the issues are continuous. You have an entire postcode of angry customers, having all received the same email. It would be lovely to call from a VM landline, except its connected to the internet, and so rarely works. £25 extra for nothing. DISGRACEFUL.

  • Shaun_Biggs Shaun (@Shaun_Biggs) reported

    Just waited on telephone @virginmedia for an age only for it to ring and then the phone put down on me! Not good!

  • mattdobson1900 Matt Dobson (@mattdobson1900) reported

    @virginmedia Deadlock was already arranged, never recieved a letter and the account was closed, claims court will have a field day with this one

  • lisabellew27 Lisa Bellew (@lisabellew27) reported

    @virginmedia I am struggling to connect, even the 4G is ridiculously slow..

  • Andypeep Andy Pugsley (@Andypeep) reported

    @MoneySavingExp tried Haggling with virgin media about getting better deal even said would cancel then come back as new customer they said I'd have to wait for 2 months after cancelling to be classed as a new customer. Can they do that?

  • samsworldofno Sam Phillips (@samsworldofno) reported

    @virginmedia Can you ask somebody to fix it?

  • chrisjohnmich Christopher John Michael (@chrisjohnmich) reported

    @virginmedia been on the phone for over an hour. Disconnected again during call. Since the 12th August I have been trying to get my new contract organised. Its still not. Unbelievably bad customer service again.