Virgin Media Outage Report in Bristol, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bristol come from postal codes BS2 , BS15 , BS5 , BS7 , BS16 , BS1 , BS6 and BS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Conham, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 28 minutes ago |
|
Bristol
|
Internet | 5 hours ago |
|
Bristol
|
Internet | 6 hours ago |
|
Conham
|
Internet | 7 hours ago |
|
Bristol
|
TV | 1 day ago |
|
Clevedon
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Edwin Walker (@edwinokli) reported from Bristol, England@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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Martin Rose (@MartinRose2) reported from Bristol, England@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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Adam Nieman 💙 (@adamnieman) reported from Bristol, England@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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Pete Lawrence (@digthisfood) reported from Bristol, EnglandI cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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George Hoddinott (@Geo88HH) reported from Bristol, England@virginmedia how can I contact you in regards to removing premium channels from my account please? Have tried calling a number of times but cannot get through to a human. Is there a webchat service or similar?
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Sara Venn (@Saralimback) reported from Bristol, EnglandHi @virginmedia we are trying to get hold of someone to cancel our internet/tv with you but it seems impossible. Please advise. @AndyVenn1
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom
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leighton daintree (@daintree75) reported from Bristol, England@liveseytowers @virginmedia @SkyUK Thanks I just might as I have never gave them any information. They had my mobile number and email address. So I need to get to the bottom of the problem 🤔
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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Fi Willi (@fifiifif) reported from Bristol, EnglandAGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia I dont want an account with you to send a complaint. I do not want to be your customer. All I want is to get this resolved. Do I have to go through @Offcom to resolve the issue issue?
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Jon K (@jonki1980) reported from Bristol, England@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia Im not sure but a few questions? Im not your customer? I have never gave you my information? I left you and I have a different number? So why do I have to contact you? I dont think I shall ever come back to you after this?
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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Lucy Champion (@misseschampers) reported from Bristol, EnglandToday's @virginmedia update... 9.46 I connected to the messaging service. At 10.48 I was put through to the correct department. Still waiting. 5.5 hours so far. Carrier pigeon may be quicker 🤔 So far over 3 days I have been waiting on their messenger thing for 12.5 hours.
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Dan Billing (@TheTestDoctor) reported from Bristol, England@inclusively_amy @virginmedia Nope...Manchester issue?
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Sara Venn (@Saralimback) reported from Bristol, England@virginmedia No someone has deleted it overnight after saying they could help via DM. This is appalling behaviour-it was whoever was tweeting yesterday.
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aimeeeee (@avh12) reported from Patchway, England@virginmedia intermittent WiFi, that keeps cutting out. Service test says nothing is wrong. I've followed all the instructions. No way of contacting you online?
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Craig Allan (@CraigAllan5) reported from Clevedon, England@virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin (@mciver_martin) reportedThe worst customer care from @virginmedia on the phone for an hour to try and discuss changing our bill. Speaking with someone who can barely understand Me or Me them. After the hour they either hung up or lost connection. Either way nothing was resolved. Awful.
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Jenn 🔜 meets (David) Tenn(ant)! (@LaptopGeek92) reported@virginmedia She is threatening to cancel her direct debit.
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Claire (@Hammybunny) reported@virginmedia To find my username, nothing comes up. I'm wondering if should try to register as if am new customer?
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Elaine Aylott (@eliaylott) reported@virginmedia I have had terrible service from yourselves this afternoon. So far I’ve spent 2 hours on the phone (mostly on hold) to rectify your mistake. Needless to say I will be looking elsewhere for my broadband and tv service after six years.
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Amber Hartley (@ahxrt) reportedHas anyone ever been successful getting through to @virginmedia ?! I’ve been trying every day for over a week and it’s pathetic now, did want to upgrade but instead to want to cancel. Always the same, can’t get through by phone, get ignored on chat
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Johnny Pickersgill (@johnnypleeds) reported@virginmedia This company is absolutely shocking!!!! 4 times I've tried to call, nobody is able to understand what I am calling for. someone DM me so Im able to speak to someone direct and lodge a complaint and if not received I will be cancelling every single service I have. Hrs wasted!!!!
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Paula O Brien (@PaulaOB36861931) reported@virginmedia This is the junction box at my neighbors. The wire loose is mine . Can not get a signal if not connected. I still don't understand why nobody can speak to me other than on a public Twitter page . I have been charged a fortune
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Paula O Brien (@PaulaOB36861931) reported@virginmedia After my issues with being able to get through to you identified surely the solution is not to just tell me to try to contact you .. the very thing I have told you I'm having an issue with. There must be some element of customer care
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jackie fusion (@FusionFabrics) reported@liamw48 @virginmedia @Ofcom I’ve never had a letter or email saying when my contract is up. Been with them 17yrs.
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Rachel Stock (@mistocky) reported@virginmedia can I cancel broadband by email or via a link on the website. 2 days on WhatsApp and I've I have got nowhere.