Virgin Media Outage in Bristol, England

@charllou1 @virginmedia Genuine, was kept on hold 50 mins couple weeks back then when the operator came on told us there was an issue and i had to call back 😳 was FUMING!

@virginmedia's customer services is the WORST

@amandavin @virginmedia I need fibre though because of stupid children streaming games and all sorts of nonsense. Anything other than virgin also comes with a £50 BT phone line installation. They’ve got me over a barrel

@granuailemalia @SkyUK Probably the same issue @virginmedia had a while ago.

@alone_music @virginmedia Jesus that’s bad, thought it could be done online the activation. I moved house and they said 20£ to move. What they didn’t say was that they renewed the contract and double billed me as they take one month in advance as a new contract. Complained to @virginmedia nothing done

@virginmedia Internet connection has been down, again, all day. BristolBS8. Automated reporting and another 23 minutes waiting for technical support

@Virgin @virginmedia @richardbranson Your customer service is so painful and appalling. 2 rings and the sales team answer, 20 minute transfer to Loyalty team, gave up when needing to be transferred to Contract Services team. FFS I only wanted to remain a customer!!!

@virginmedia Box is connected to TV via HDMI cable I've tried different cables and hdmi ports on TV to eliminate those as issues. Doesn't happen with on-demand programs.

@virginmedia No thanks I keep doin this and it keeps saying there's a problem and I keep being told it will be fixed

@virginmedia down again.. no phone line internet or TV here in BS16

@virginmedia Yes. It doesn't work on any of my devices. TV. Laptop. Phone. The phone works on 4G and the laptop works on another network. Just not when connected to Virgin Media.

Can’t watch @itvcorrie cause for some reason @virginmedia is down AGAIN remind me why I’m paying you £90+ a month to only for it to be FAULTY #OneUnhappyCustomer

@virginmedia It still doesn't work. The TiVo Netflix app worked briefly last night but that threw the same error eventually. Everything else works fine.

@virginmedia I've recieved my new mobile bill this morning, but it's far too much to be correct. I cannot log on to my account online. Keeps sending me in a loop to sign in, new password etc.. Help me please.

@virginmedia I don’t have any internet on a wired connection either. And that link says there’s nothing wrong with my service

@virginmedia hey my internet’s gone down (green lights are flashing on the hub) and I can’t sign into my account online to see if there’s a problem.

@virginmedia quite obviously struggling with internet in the last few weeks. Frustrating and highly annoying for those who depend on it for their businesses. The incredulousness is the worst part. #internet #home #wifi #virgin

@virginmedia Yes it says there is an issue that should be fixed by 3pm today but it said the same thing yesterday

@virginmedia 1. not usually one to gripe about customer service. But I waited in for 5 hours today for one of your engineers to come round to install broadband (between 1-6). No show, no texts/emails from you to say they would be late or where they were...

@virginmedia still not working this morning, any ideas. ( I have paid my bill)

A phone call to @SkyUK today to cancel! Had enough of this crap! Can’t watch anything on demand without it freezing every 5 minutes! What’s @bt_uk like or @virginmedia

@Eolianjanitor @virginmedia Absolutely, no customer service. 💩

@Eolianjanitor @virginmedia I am now a sky customer 👌

@virginmedia Yeah that doesn't work

Virgin media package price for new customers £39 Price for me as a loyal customer of 11 years £64 Absolutely disgusting, sort it out @virginmedia

@virginmedia so will we get an apology or comp for not being able to use the phone for anything for hours. Chester to Bristol today. And no updates. Truly woeful service.

@virginmedia aaarrrggghhh!!!! No phone service!!!!

@virginmedia @maclean132 Mobile down can't even call 999 on mine!@

@virginmedia lag and poor internet connection

@virginmedia fix your internet

@virginmedia Yes the issue is resolved. My connection returned to over 100mbps.

@virginmedia It was both, the issue resolved itself some time in the early hours of this morning. It would be marvelous if Virgin Media's status page actually reflected the status!

@virginmedia my connection is intolerably slow, around 1mbps, but the test on your website says there are no faults. Video is awful.

@virginmedia We have resolved it by turning the whole lot off and then on again and that seems to have fixed the issue #ClassicTechSupportAdvice

@virginmedia can’t believe I’m having to complain again about your services in my area - yet again my broadband is down! This happens so often it is a joke! Pay for the fastest connection and get nothing #robbed #virginmedia #broadband #bristol

@virginmedia well over a hour on this call now and still no further getting the problem YOU! created resolves

@virginmedia currently been on hold for 40 minutes trying to resolve a problem that you created, this is not customer service!

@virginmedia I was in on line chat about issue with TV - while I was checking cables as asked the chat cut off - now showing chat unavailable.

@virginmedia I am tearing my hair out with your customer service and awful WiFi. I have tried and tried to get it resolved via customer services but to no avail. Last night I was again promised a call back to resolve the issue and again no call back was received. Please sort this

@sarahmiles82 @virginmedia Agreed. Never had a problem with them before. But when we moved last October the problems started, u just couldn't make it up. U can't ring them as they don't understand what tour telling them and they don't respond to their own online complaints system. #*****

@BethMotherwell @virginmedia I’d recommend the latter. If this is the case when you’re a prospective customer, think of when they’ve already got your money and you’re in contract.

I'd like to thank @virginmedia. The fact that your new VO service is absolutely shocking, not user friendly and painfully slow, has luckily stopped me spending the £12.99 that my wife wanted to spend on "The Star is Born" PHEW!!!!!! Every cloud and all that.

@virginmedia Ok, I hope roaming charges won't be back. When I get the chance to go abroad it's good to know I can use Google maps, call home and get help if I need something without the worry of expensive charges.

@virginmedia It says ‘No known issues’ but I’ve been having problems with my router all day

Worst customer service must go to @virginmedia.

@virginmedia internet dipping in and out of service for days now. Checked the virgin service in my area and no faults.

@virginmedia That’s my issue. I took to Twitter as your call handlers CANNOT resolve my complaint. Your complaints process is shocking. You blackmail customers then do not actively respond to issues they raise.

@virginmedia With all due respect, you’ve not helped me at all. You simply have directed me to call the number that I’ve called three times already. I’d love to know how you expect customers to resolve issues!

@SkyUK I’m on it. Just having to deal with an issue with @virginmedia now as they’re claiming I’m still in a contract period despite living here four years! Asking for proof of contract as trying to charge me for wanting to leave

@virginmedia A complaint. I’m now trying to call for third time this evening and your call handlers just drop the call after I wait in lengthy queues

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.