Virgin Media Outage Report in Bristol, England

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Portishead, Bristol, Conham, and Clevedon.

City	Problem Type	Report Time
Portishead	Wi-fi	9 hours ago
Bristol	Wi-fi	1 day ago
Bristol	Total Blackout	1 day ago
Bristol	Total Blackout	1 day ago
Bristol	Internet	1 day ago
Bristol	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

• 
  nick webb (@chefwonderwebb) reported 6 minutes ago from Bristol, England

  @virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service

• 
  Bruce Allen (@sbcallen) reported 8 minutes ago from Bristol, England

  @virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help

• 
  Chris (@chrisandobe) reported 9 minutes ago from Bristol, England

  @virginmedia please get the mobile signal better in fishponds Bristol

• 
  Louise Ripley (@LouRipley) reported 10 minutes ago from Kingswood, England

  @virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison

• 
  Hannimal 🇪🇺🇬🇧🏳️‍🌈 (@hisotalus) reported 14 minutes ago from Bristol, England

  On top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly

• 
  Louise Ripley (@LouRipley) reported 18 minutes ago from Kingswood, England

  @virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling

• 
  James E Ballantyne (@JimEBallantyne) reported 18 minutes ago from Bristol, England

  After another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike

• 
  Mike Lind 🦏 (@mikelind2) reported 23 minutes ago from Bristol, England

  @virginmedia sadly having to post again. Home broadband down again. Your service is so unreliable it is useless. U have failed to provide a reliable broadband service and remain in breach of contract.

• 
  Shane Richardson (@shaner1989) reported 27 minutes ago from Bristol, England

  @vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.

• 
  Charlotte Hodkin (@CharHodkin) reported 29 minutes ago from Bristol, England

  @virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord

• 
  Matt Ribbins (@mattyribbo) reported 30 minutes ago from Filton, England

  @virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.

• 
  Hannimal 🇪🇺🇬🇧🏳️‍🌈 (@hisotalus) reported 36 minutes ago from Bristol, England

  @Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.

• 
  George Baker (@Georgebaker6969) reported 41 minutes ago from Thornbury, England

  @james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia

• 
  Bruce Allen (@sbcallen) reported 42 minutes ago from Bristol, England

  @virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.

• 
  Shane Richardson (@shaner1989) reported 45 minutes ago from Bristol, England

  @virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.

• 
  CHARLEE BLISS ® (@charleebliss_) reported 46 minutes ago from Bristol, England

  @virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless

• 
  Bruce Allen (@sbcallen) reported 47 minutes ago from Bristol, England

  @virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!

• 
  Suzy Evans (@suzyqc7) reported 49 minutes ago from Bristol, England

  @virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.

• 
  Louise Ripley (@LouRipley) reported 50 minutes ago from Kingswood, England

  @virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced

• 
  Ken Trowbridge (@KenTrowbridge3) reported 58 minutes ago from Bristol, England

  @virginmedia Can we DM this issue please or give me a contact number where I can actually speak to someone without the intensely annoying waiting times. Thanks in advance and anticipation! Ken

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jack (@Vidacks) reported 9 minutes ago

  @virginmedia I spoke to the team on the above number this morning, in length, for around 2 hours, and was then hung up on. I then called back and was lied to repeatedly, as I state in previous messages. I'm told complaints can't be handled over the phone, so how will calling help?

• 
  Susie Al-Qassab (@tweetingquiche) reported 9 minutes ago

  @virginmedia It’s been down since 10am. Is there a number I can call to speak to your technical department to see if they can fix it please?

• 
  Tori (@banana_hammockX) reported 9 minutes ago

  @virginmedia your customer service is an absolute sham! Nice to see how you treat loyal customers

• 
  colredhill (@colredhill) reported 9 minutes ago

  @virginmedia It just whirrs around now the network signal keeps dropping off your network Is breaking down

• 
  Skippy Ash ⚡️ (@skipsyash) reported 10 minutes ago

  Why do virgin media do updates to the wifi at 17:30 😞. 2 days in a row now it’s gone down when the household have needed it

• 
  Wayfarer (@Wayfare63234169) reported 10 minutes ago

  @virginmedia how is it possible to leave a customer without broadband for 11 days? No updates, no escalation, no concern. Been bounced around call centres from India to South Africa!

• 
  Leah (@leahdagnallx) reported 15 minutes ago

  Never again will I sign up to @virginmedia Robbin bastards, 18 month contract comes to an end this month so I’m trying to cancel it and youse have randomly sent me a new contract which I never signed up for

• 
  Sean H (@SeanAHans) reported 15 minutes ago

  @SkyUK We’ve been waiting 3 weeks for internet & just found out about the Open Reach Strike. You’ve now rebooked us for the 7th of November. I’m a remote worker, I need the internet. @virginmedia If we cancel Sky can you hook us up.

• 
  Bocketywoman (@Bocketywoman) reported 16 minutes ago

  Why is virgin broadband not working properly in Plymouth since mid September? #virginmedia

• 
  James Pllu (@JamesPllu) reported 16 minutes ago

  @virginmedia Virgin Mobile blocked my phone after I went over spending cap (accidentally as roaming wasn’t off). I’ve paid and back to normal but surely that’s quite a dangerous policy. Could you not just add the money to my bill and keep the service active?