Virgin Media outages and service status in Bristol, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Bristol, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Aug 20, 8:04 PM GMT+1.
- Internet (82%)
- TV (12%)
- Wi-fi (6%)
The latest reports from users having issues in Bristol come from postal codes BS7 , BS1 , BS15 and BS34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon, Nailsea, Bath, and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
TV | 19 hours ago |
|
Clevedon
|
Internet | 5 days ago |
|
Bristol
|
Internet | 5 days ago |
|
Bristol
|
Internet | 6 days ago |
|
Bristol
|
Internet | 6 days ago |
|
Bristol
|
Internet | 8 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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David Lloyd (@dave_backwell) reported from Backwell, EnglandAppalling customer service thread to follow about @VirginMedia. 6 months ago my partner and I moved in together. We were both customers with @virginmedia but for obvious reasons decided we only needed one account in our new house ...
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Martin Parfrey (@martinparfrey) reported from Kingswood, England@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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Ryan Carrington (@thisisryanc) reported from Bristol, England@virginmedia Constantly drops out, coupled with frequently slow speeds. Price increases for a worsening service.
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Steve Parsons (@steveparsnips) reported from Stoke Gifford, England@virginmedia I have spent 7hrs40mins today in a WhatsApp chat with your customer services trying to terminate my broadband and still haven't finalised it. I will be cancelling my DD as I am paid up until May 4th and your hub will be available for you to collect if you wish
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Al (@algro10) reported from Clevedon, England@10sam_h Yeah likewise, virgin media awful still not sorted it
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william brown (@williamjbrown) reported from Bristol, England@O2 @virginmedia Shame you can’t even cope with the odeon cinema tickets every week counts down to time then all I get is “something went wrong”
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Toby Osborne (@TobyOsborne1) reported from Bristol, England@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
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Miles (@Milesenberg) reported from Bristol, England@virginmedia my mum's landline is down and she's found your customer service that she's tried to call on mobile completely unhelpful. She needs an engineer to go to her house to fix it.
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Chris Orman (@chrisorman) reported from Bradley Stoke, England@virginmedia Tried to send you a WhatsApp message but got the following message back: "Thanks for choosing to Message us today. We don’t have availability to accept any more messages for faults at the current time." Why is getting help so difficult?
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Matthew Turner (@MTurnerNFL) reported from Bristol, England@virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.
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Rajnish Razdan (@RajnishRazdan) reported from Bristol, England@virginmedia If you’ve got something positive to contribute DM me, like getting someone to call me. Why would I remember the details of 2 hours that I will never get back
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AngelMelSelector (@AngelMel2017) reported from Bristol, England@virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥
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Sean Lewis (@brizzlesean) reported from Yate, EnglandHonestly, #virginmedia , #Fortnite AND #rocketleague down on the same day?! My son has pretty much had an emotional breakdown.
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Ruth Cottingham💙 (@ruthcottz) reported from Bristol, England@virginmedia no Internet in BS16 1DY. I called 150. Your recorded message says service out until 3pm, as you're "working to improve services" in this area. Why didn't you tell us before?!
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Tina Badley (@tinabadley) reported from Bristol, England@virginmedia Same as about a month ago. Said I need to enter password. But doesn't work. Have tried resetting password. Still no good. Webmail says can't access my emails right now. And when I go to the sign in page it has my name as 'Jackie' top right though the main page says 'Hi Tina'.
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.
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Chloe (@chloehester) reported from Bristol, EnglandWhy does @virginmedia online chat never work?! Its a nightmare trying to get through on the phone 😭 I just need to change my package ffs.
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Jonathan (@DigitalJonathan) reported from Bristol, EnglandGenius timing @virginmedia - webinar to deliver in 2 hours and now you go cold again. I’m not even surprised. Terrible company, utterly unreliable.
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Rob Hurley ✈️ (@hurleyb0b) reported from Bristol, EnglandHey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?
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DavidJWood (@RedWoodyLFC) reported from Bristol, England@JaydMulligan @virginmedia Bs3 working 90% since about 9.30 this morning It went down about 10 mins ago but now up and running
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Ratcliffe (aka Centurions_War) (@Dratcliffe1986) reported@virginmedia @ExeterBub Are repairs for no service supposed to be 48hrs from when reported? Id raise to the issue to ofcom, make sure Virginmedia keep to the extended time frame and provide full compensation and refund for the lost TV access
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Dianaaaa (@Dianaaaa_91) reportedInternet went down at 9pm last night. @virginmedia you’re estimating to be back up at 5:08pm today…. My partner wfh how is he supposed to do his job? No information on the app just “an issue in the area” can someone check on this please? It’s only been a week since it fixed.
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Paul Green (@pgreen83) reported@virginmedia And idea what you have not replied to my post and now ignoring my DMs? Breach of contract and you are now in breach of your complaint procedure
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LYNCHY BHOY 🍀 🏴🇮🇪 (@GLEZGAHS_G_N_W) reported@virginmedia @heid_the_baw_ You ain’t sorry yer robbing bastards , existing customers get pumped silly for a shite service , and can’t even get some one to talk to in this country , just a **** mob to deal with let’s be honest
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Kaiser Soothsays (@_SonOfTheDesert) reported@virginmedia No. Because it’ll end up as a hard reset and we’ll lose all our recorded stuff. When are you going to bring out a box that saves content to the cloud? That way, there’d be no issue.
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Pete (@PeteNCFC1862) reported@Derek959Derek @RayJones34 All the big 3 providers do it via the Good Things Foundation, apart from EE and BT who have there own arrangements for helping with data poverty. These help people on benefits so official status and a NI number is needed . Virgin Media O2 Vodaphone 3 do it via Databank .
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Craig Sutton (@CraigSu66242369) reported@virginmedia @alexand979677 Customers shouldn't have to compromise. We have all paid for a service which we are currently not getting. It's a disgrace really considering the cost. Maybe time for a change.
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Tilal Manzoor (@tilalx) reported@virginmedia Another day, another excuse from your service team. I message them and they have say nobody is coming: "I'm really sorry for the inconvenience caused. As I checked, the appointment was not attended due to technician unavailability."
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Andrea Cook 🧷 💙 (@F3Lollipops) reported@virginmedia we've had CS2004 on all channels since yesterday. I spent a long time in a live chat last night & was assured it would be fixed by 11pm last night but it's not. This is unacceptable. At what point do you compensate for not providing the service for which you're paid?
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emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported@YouMadBruv3r @virginmedia Says 28th status for fix its so annoying