Virgin Media outages and service status in Bristol, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bristol come from postal codes BS2 , BS5 , BS6 , BS15 , BS1 , BS7 , BS16 and BS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bath, Bristol, Portishead, Conham, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bath
|
Wi-fi | 38 minutes ago |
|
Bristol
|
Internet | 17 hours ago |
|
Bristol
|
TV | 2 days ago |
|
Portishead
|
Wi-fi | 4 days ago |
|
Bristol
|
Wi-fi | 5 days ago |
|
Bristol
|
Total Blackout | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Paul Burdon (@burdmiester) reported from Kingswood, EnglandCan’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative
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Scott Tobin (@ScottTobin3) reported from Bristol, England@virginmedia there is a problem with sky sports red button
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Tito Payne (@PayneTito) reported from Bristol, England@virginmedia what’s going on with the service In the BS3 postcode area. I have no internet!!!
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Hannimal 🇪🇺🇬🇧🏳️🌈 (@hisotalus) reported from Bristol, England@Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.
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CHARLEE BLISS ® (@charleebliss_) reported from Bristol, England@virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia P.s please don't say do it via the app because your app states the signal is fine in the room in question when that's not the case.
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.
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Chris (@chrisandobe) reported from Bristol, England@virginmedia please get the mobile signal better in fishponds Bristol
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia are USELESS. Why do your agents always hang up on your customers this isn't the first time it's happened!!!! Please DM and arrange a call back ASAP
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Charlotte Hodkin (@CharHodkin) reported from Bristol, England@virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord
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Shane Richardson (@shaner1989) reported from Bristol, England@vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.
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Rick Laze (@RickLaze) reported from Bristol, England@virginmedia I can dm you my account details and you can send the booster out. WTH am I paying £100 a month for such mediocre service. It's not the first time one of your agents has hung up either.
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling
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Suzy Evans (@suzyqc7) reported from Bristol, England@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.
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Rick Laze (@RickLaze) reported from Bristol, England@AliReg @virginmedia They're terrible they hung up on me after an hour of waiting and bring transfers!! Looking on Twitter it seems to be normal practice for them 😡
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George Baker (@Georgebaker6969) reported from Thornbury, England@james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia
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Hannimal 🇪🇺🇬🇧🏳️🌈 (@hisotalus) reported from Bristol, EnglandOn top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly
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Shaun (@SNewport01) reported from Kingswood, England@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌈\o/☘ (@Clare_Bear_96) reported@virginmedia Not yesterday or this morning mate, the system was down yesterday, and this morning the girl's computer crashed, it took 3 phonecalls over 24hours to get changes made. So CLEARLY its not fit for purpose
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YouthHostellingWithChrisEubank 🇺🇦 (@MurrayRichards6) reported@virginmedia So I’ve continued to check the online status of my complaint & there is absolutely nothing there. It took me almost 20 minutes to fill out the form yesterday before being submitted. Any idea why this has happened. Everything I try and get done with Virgin Media continually fails
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Simon Mills (@millsmeister) reported@virginmedia I have just come off a 30mph so + call with your call centre. (James) He could not diagnose the problem. He tried to pass me through to FMS. They wouldn't take the transferred call. They told him they 'were not taking calls' and they would ring me back within 48-72 hours. (Cont)
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Cacart (@cacartnft) reported@virginmedia I’ve just spent 40mins on the phone and been transferred to 5 different people and all I wanted to do was cancel. I just want to cancel, why does it have to be so difficult?
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🇺🇦 Gavyn Anderson 🇺🇦 (@gingebelfast87) reported@virginmedia can I have someone contact me? I have had a phone call which was telling me information about my contract and promotional offer and a sim card. Yet your customer service chat says no such thing happened. Was this Virgin or @O2 ?
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Everyday Athlete Fitness (@JonnyJacobs81) reported@virginmedia you are a disgrace to customer service. 5 hours on a WhatsApp “chat” only to be let down and my time completely wasted!
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Rachel Newson 💙🇺🇦 (@JustRachelNow) reported@drpoco @virginmedia Well done. I got nowhere with them. I learned now to always check what early contract exit terms are. I couldn’t believe that it applied to me when I hadn’t actually initiated a contract exit, despite the rubbish service.
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Michael Coe (@Micaelocoestonk) reportedHey @virginmedia - when are you going to fix internet connectivity issues in Southampton? Internet has been down all day and this happens at least once or twice a week - unacceptable, how about you stop charging us for the time you have us offline. Total joke of a service
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Elaine Bunting (@elainebunting) reported@virginmedia Vulnerable and ill adult there with no comms or means of summoning help. Must make alt arrangements if not fixed soon …. Please help with estimated repair time!
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Lee Jackson (@slackson1) reported@virginmedia Your service is awful AGAIN pay for Wi-Fi end up using mobile data 😡 sort it out or give me a refund as it’s a joke