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Virgin Media outages and service status in Bristol, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Bristol, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Jun 26, 7:11 PM GMT+1.
  • 64% Internet (64%)
  • 16% Wi-fi (16%)
  • 12% Total Blackout (12%)
  • 8% TV (8%)

The latest reports from users having issues in Bristol come from postal codes BS2 , BS4 , BS5 , BS1 , BS34 , BS7 , BS14 and BS10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 26: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Portishead, Bath, and Clevedon.

CityProblem TypeReport Time
Bristol Internet 3 hours ago
Bristol Wi-fi 7 hours ago
Portishead Wi-fi 8 hours ago
Bristol Total Blackout 1 day ago
Bristol Internet 1 day ago
Bristol Internet 3 days ago

Nearby cities with recent reports

Portishead

1 recent signals

8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • hurleyb0b
    Rob Hurley ✈️ (@hurleyb0b) reported from Bristol, England

    Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?

  • chloehester
    Chloe (@chloehester) reported from Bristol, England

    Why does @virginmedia online chat never work?! Its a nightmare trying to get through on the phone 😭 I just need to change my package ffs.

  • tinabadley
    Tina Badley (@tinabadley) reported from Bristol, England

    @virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄

  • kadenbatt
    KB (@kadenbatt) reported from Warmley, England

    @virginmedia I did all that. I waited for thr led to go out. Then went and plugged it in and went green the flashed blue again. 24 hours to connect? It's been working for ages then after the outage yesterday all of a sudden its gone

  • tinabadley
    Tina Badley (@tinabadley) reported from Bristol, England

    @henningmc_ @virginmedia Nightmare! At least I have a paperback to help me get to sleep!

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

  • gman7634
    graham monks (@gman7634) reported from Patchway, England

    @virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄

  • chrisorman
    Chris Orman (@chrisorman) reported from Bradley Stoke, England

    @virginmedia Tried to send you a WhatsApp message but got the following message back: "Thanks for choosing to Message us today. We don’t have availability to accept any more messages for faults at the current time." Why is getting help so difficult?

  • algro10
    Al (@algro10) reported from Clevedon, England

    @stewartcarter6 Appears it’s a Virgin media issue , shambles

  • Hekler21
    Simon H (@Hekler21) reported from Westerleigh, England

    @virginmedia hardly a great start as new customer!! Moving house and ordered a new box for moving day, but now won’t be delivered there for over 2 weeks!! #shambles

  • BRFCSamuel
    Sam 🏴‍☠️ (@BRFCSamuel) reported from Kingswood, England

    .@virginmedia telling us to sit and wait for 24 hours without internet just incase our Wi-Fi starts working again before they’ll actually do anything, great customer service… not 👍🏻

  • pistolpete303
    The Pistol from Bristol (@pistolpete303) reported from Kingswood, England

    @virginmedia trying to call 789 this morning. Either does not connect or getting an engaged tone. Also website not working correctly. Is there a problem as need to speak with you ASAP?

  • tuco_tuco
    WE ARE TUCO (@tuco_tuco) reported from Bristol, England

    Wow @virginmedia really can't sort their stuff out.......HELP its a joke

  • AngelMel2017
    AngelMelSelector (@AngelMel2017) reported from Bristol, England

    @virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia @virginhelp Yes. Have done this and spoken with your ‘fault management service’ who cut me off when I was explaining the problem.

  • neilcairns
    Neil Cairns (@neilcairns) reported from Bristol, England

    @virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

  • neilcairns
    Neil Cairns (@neilcairns) reported from Bristol, England

    @virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

  • williamjbrown
    william brown (@williamjbrown) reported from Bristol, England

    @BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy

  • dave_backwell
    David Lloyd (@dave_backwell) reported from Backwell, England

    She tried to complain, but got nowhere. This month her contract expired, so she tried again. Yesterday she spoke to a customer service guy @virginmedia who was very surprised at what she had been told back in July. He told her to contact the house moving dept, who'd refund her

  • martinparfrey
    Martin Parfrey (@martinparfrey) reported from Kingswood, England

    @virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • yerwhit
    Gaz (@yerwhit) reported

    @EpicLastSong @virginmedia My virgin Internet signal dropped out all the time, after being told to restart several times, I bought a tp-link router and used the virgin one as a modem, no problem after that.

  • SweeneyJoanne
    JS (@SweeneyJoanne) reported

    @virginmedia @virginmedia you haven’t responded to my message from 3 days ago, horrendous customer service!!

  • Penelop30614474
    Penelope Jane (@Penelop30614474) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • stevied151181
    STEPHEN (@stevied151181) reported

    @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

  • ukaldo2
    aldo (@ukaldo2) reported

    @virginmedia Ok which area was that, You've not asked, it's clear your customer service levels are poor!

  • G99____
    G99 (@G99____) reported

    @BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad

  • GeekyHairy
    GeekyHairyBestia (@GeekyHairy) reported

    @virginmedia what the hell. Yet again service down in my area. It’s been consistent the two years I’ve been here but you’re the only option but yet again this week it’s been consistent. It’s clear you can not provide on your network to all houses in area so so it we pay for this

  • lizziecom
    Liz Common (@lizziecom) reported

    @virginmedia Awful company. I'm leaving as soon as my contract is up.

  • CliveDaviesUK
    🇺🇦 Clive Davies #FBPE 🔶🇬🇧🇪🇺🇭🇰 (@CliveDaviesUK) reported

    @O2 There’s really no point as nothing ever changes! And when Virgin Media goes down (which happens far too often) I have zero means of communication. The price hike was the last straw really - time to move to another provider.

  • ClassicKatyy
    ClassicKatyy ✌️ (@ClassicKatyy) reported

    @virginmedia @PaulMcDade7 All your self service checker tells me is it can't connect to the kit in my house, because there's no internet. What's the ETA on a fix?