Virgin Media Outage Report in Bristol, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Bristol come from postal codes BS2 , BS5 , BS15 , BS6 , BS1 , BS7 , BS16 and BS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Portishead, Bristol, Conham, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Wi-fi | 9 hours ago |
|
|
Wi-fi | 1 day ago |
|
|
Total Blackout | 1 day ago |
|
|
Total Blackout | 1 day ago |
|
|
Internet | 1 day ago |
|
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
-
nick webb (@chefwonderwebb) reported from Bristol, England@virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service
-
Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help
-
Chris (@chrisandobe) reported from Bristol, England@virginmedia please get the mobile signal better in fishponds Bristol
-
Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison
-
Hannimal 🇪🇺🇬🇧🏳️🌈 (@hisotalus) reported from Bristol, EnglandOn top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly
-
Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling
-
James E Ballantyne (@JimEBallantyne) reported from Bristol, EnglandAfter another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike
-
Mike Lind 🦏 (@mikelind2) reported from Bristol, England@virginmedia sadly having to post again. Home broadband down again. Your service is so unreliable it is useless. U have failed to provide a reliable broadband service and remain in breach of contract.
-
Shane Richardson (@shaner1989) reported from Bristol, England@vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.
-
Charlotte Hodkin (@CharHodkin) reported from Bristol, England@virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord
-
Matt Ribbins (@mattyribbo) reported from Filton, England@virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.
-
Hannimal 🇪🇺🇬🇧🏳️🌈 (@hisotalus) reported from Bristol, England@Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.
-
George Baker (@Georgebaker6969) reported from Thornbury, England@james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia
-
Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.
-
Shane Richardson (@shaner1989) reported from Bristol, England@virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.
-
CHARLEE BLISS ® (@charleebliss_) reported from Bristol, England@virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless
-
Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!
-
Suzy Evans (@suzyqc7) reported from Bristol, England@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.
-
Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced
-
Ken Trowbridge (@KenTrowbridge3) reported from Bristol, England@virginmedia Can we DM this issue please or give me a contact number where I can actually speak to someone without the intensely annoying waiting times. Thanks in advance and anticipation! Ken
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jack (@Vidacks) reported@virginmedia I spoke to the team on the above number this morning, in length, for around 2 hours, and was then hung up on. I then called back and was lied to repeatedly, as I state in previous messages. I'm told complaints can't be handled over the phone, so how will calling help?
-
Susie Al-Qassab (@tweetingquiche) reported@virginmedia It’s been down since 10am. Is there a number I can call to speak to your technical department to see if they can fix it please?
-
Tori (@banana_hammockX) reported@virginmedia your customer service is an absolute sham! Nice to see how you treat loyal customers
-
colredhill (@colredhill) reported@virginmedia It just whirrs around now the network signal keeps dropping off your network Is breaking down
-
Skippy Ash ⚡️ (@skipsyash) reportedWhy do virgin media do updates to the wifi at 17:30 😞. 2 days in a row now it’s gone down when the household have needed it
-
Wayfarer (@Wayfare63234169) reported@virginmedia how is it possible to leave a customer without broadband for 11 days? No updates, no escalation, no concern. Been bounced around call centres from India to South Africa!
-
Leah (@leahdagnallx) reportedNever again will I sign up to @virginmedia Robbin bastards, 18 month contract comes to an end this month so I’m trying to cancel it and youse have randomly sent me a new contract which I never signed up for
-
Sean H (@SeanAHans) reported@SkyUK We’ve been waiting 3 weeks for internet & just found out about the Open Reach Strike. You’ve now rebooked us for the 7th of November. I’m a remote worker, I need the internet. @virginmedia If we cancel Sky can you hook us up.
-
Bocketywoman (@Bocketywoman) reportedWhy is virgin broadband not working properly in Plymouth since mid September? #virginmedia
-
James Pllu (@JamesPllu) reported@virginmedia Virgin Mobile blocked my phone after I went over spending cap (accidentally as roaming wasn’t off). I’ve paid and back to normal but surely that’s quite a dangerous policy. Could you not just add the money to my bill and keep the service active?