Is Virgin Media having an outage in Bristol, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Bristol, England problems in the last 24 hours

Virgin Media Outage Chart in Bristol, England

May 19: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(45.14%)
Phone
(27.54%)
Wi-fi
(11.98%)
E-mail
(5.93%)
TV
(4.84%)
Total Blackout
(4.56%)

Virgin Media Outage Map Near Bristol, England

The most recent outage reports and issues originated from Filton, Bristol, Clevedon, Bath, Avonmouth, Keynsham and Kingswood.

Virgin Media in Bristol, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol, England and nearby locations:
  • AmyFilton Amy Atkinson (@AmyFilton) reported from Filton, England

    @Eolianjanitor @virginmedia Absolutely, no customer service. 💩

  • AmyFilton Amy Atkinson (@AmyFilton) reported from Filton, England

    @Eolianjanitor @virginmedia I am now a sky customer 👌

  • milandesai47 Milan Desai (@milandesai47) reported from Bristol, England

    @virginmedia Yeah that doesn't work

  • AmyFilton Amy Atkinson (@AmyFilton) reported from Filton, England

    Virgin media package price for new customers £39 Price for me as a loyal customer of 11 years £64 Absolutely disgusting, sort it out @virginmedia

  • millarddvd DAVE MILLARD (@millarddvd) reported from Bristol, England

    @virginmedia so will we get an apology or comp for not being able to use the phone for anything for hours. Chester to Bristol today. And no updates. Truly woeful service.

  • An_SEP_Field Laurence (@An_SEP_Field) reported from Avonmouth, England

    @virginmedia aaarrrggghhh!!!! No phone service!!!!

  • McBillyuk Billy Lady of Dunans (@McBillyuk) reported from Bristol, England

    @virginmedia @maclean132 Mobile down can't even call 999 on mine!@

  • JakeNicholas04 JakeNicholas (@JakeNicholas04) reported from Keynsham, England

    @virginmedia lag and poor internet connection

  • JakeNicholas04 JakeNicholas (@JakeNicholas04) reported from Keynsham, England

    @virginmedia fix your internet

  • CherishSin Chris Hines (@CherishSin) reported from Bristol, England

    @virginmedia Yes the issue is resolved. My connection returned to over 100mbps.

  • CherishSin Chris Hines (@CherishSin) reported from Bristol, England

    @virginmedia It was both, the issue resolved itself some time in the early hours of this morning. It would be marvelous if Virgin Media's status page actually reflected the status!

  • CherishSin Chris Hines (@CherishSin) reported from Kingswood, England

    @virginmedia my connection is intolerably slow, around 1mbps, but the test on your website says there are no faults. Video is awful.

  • metallicnat Natalie Timmons (@metallicnat) reported from Bristol, England

    @virginmedia We have resolved it by turning the whole lot off and then on again and that seems to have fixed the issue #ClassicTechSupportAdvice

  • metallicnat Natalie Timmons (@metallicnat) reported from Bristol, England

    @virginmedia can’t believe I’m having to complain again about your services in my area - yet again my broadband is down! This happens so often it is a joke! Pay for the fastest connection and get nothing #robbed #virginmedia #broadband #bristol

  • MattSudol Matt Sudol (@MattSudol) reported from Bristol, England

    @virginmedia well over a hour on this call now and still no further getting the problem YOU! created resolves

  • MattSudol Matt Sudol (@MattSudol) reported from Bristol, England

    @virginmedia currently been on hold for 40 minutes trying to resolve a problem that you created, this is not customer service!

  • JanetAdamsBtl Janet Adams (@JanetAdamsBtl) reported from Bristol, England

    @virginmedia I was in on line chat about issue with TV - while I was checking cables as asked the chat cut off - now showing chat unavailable.

  • BeckyBullingham Becky Bullingham (@BeckyBullingham) reported from Bristol, England

    @virginmedia I am tearing my hair out with your customer service and awful WiFi. I have tried and tried to get it resolved via customer services but to no avail. Last night I was again promised a call back to resolve the issue and again no call back was received. Please sort this

  • griffdh Dave Griffiths (@griffdh) reported from Clevedon, England

    @sarahmiles82 @virginmedia Agreed. Never had a problem with them before. But when we moved last October the problems started, u just couldn't make it up. U can't ring them as they don't understand what tour telling them and they don't respond to their own online complaints system. #*****

  • crackleholler Tom (@crackleholler) reported from Bristol, England

    @BethMotherwell @virginmedia I’d recommend the latter. If this is the case when you’re a prospective customer, think of when they’ve already got your money and you’re in contract.

  • mrdrankin David Rankin (@mrdrankin) reported from Kingswood, England

    I'd like to thank @virginmedia. The fact that your new VO service is absolutely shocking, not user friendly and painfully slow, has luckily stopped me spending the £12.99 that my wife wanted to spend on "The Star is Born" PHEW!!!!!! Every cloud and all that.

  • chrisandobe Chris Rose (@chrisandobe) reported from Kingswood, England

    @virginmedia Ok, I hope roaming charges won't be back. When I get the chance to go abroad it's good to know I can use Google maps, call home and get help if I need something without the worry of expensive charges.

  • rjgux Richard George (@rjgux) reported from Kingswood, England

    @virginmedia It says ‘No known issues’ but I’ve been having problems with my router all day

  • prousy Mark Prouse (@prousy) reported from Kingswood, England

    Worst customer service must go to @virginmedia.

  • Gemmagems1503 Gem Anderson (@Gemmagems1503) reported from Bristol, England

    @virginmedia internet dipping in and out of service for days now. Checked the virgin service in my area and no faults.

  • JamieGBarry Jamie Barry (@JamieGBarry) reported from Bristol, England

    @virginmedia That’s my issue. I took to Twitter as your call handlers CANNOT resolve my complaint. Your complaints process is shocking. You blackmail customers then do not actively respond to issues they raise.

  • JamieGBarry Jamie Barry (@JamieGBarry) reported from Bristol, England

    @virginmedia With all due respect, you’ve not helped me at all. You simply have directed me to call the number that I’ve called three times already. I’d love to know how you expect customers to resolve issues!

  • JamieGBarry Jamie Barry (@JamieGBarry) reported from Bristol, England

    @SkyUK I’m on it. Just having to deal with an issue with @virginmedia now as they’re claiming I’m still in a contract period despite living here four years! Asking for proof of contract as trying to charge me for wanting to leave

  • JamieGBarry Jamie Barry (@JamieGBarry) reported from Bristol, England

    @virginmedia A complaint. I’m now trying to call for third time this evening and your call handlers just drop the call after I wait in lengthy queues

  • JamieGBarry Jamie Barry (@JamieGBarry) reported from Bristol, England

    @virginmedia are an absolute joke. Such poor customer service. Complaints not followed up, call handlers that clearly have scripts to read and can’t answer questions and then just end the call because they can’t answer the questions.

  • griffdh Dave Griffiths (@griffdh) reported from Bristol, England

    @virginmedia Lots of things, I bullet pointed the separate issues.

  • griffdh Dave Griffiths (@griffdh) reported from Clevedon, England

    @virginmedia I have logged a complaint, 2 weeks later and no response. Although the email acknowledgement states you aim to make contact within 7 days.... This follows numerous phone calls, to which your Muppets over the phone were far from capable.

  • PaulOwens Yate Gas (@PaulOwens) reported from Avonmouth, England

    @virginmedia is there internet problems in Hanham are of Bristol BS15

  • marleybennett Marley (@marleybennett) reported from Bristol, England

    @virginmedia The app just says it looks like I'm not connected to my home network when I am. Meanwhile gaming is impossible whilst using WiFi.

  • Rockchic65 LM❤️ (@Rockchic65) reported from Bristol, England

    @virginmedia Yet another call about WiFi not working, seems we are using all our data allowances as the signal keeps failing.. My daughters data already used for this month! Phone call to you ends up with no solution and a very bored rude man who hung up on me! Not good enough🤬

  • Rockchic65 LM❤️ (@Rockchic65) reported from Bristol, England

    @virginmedia Yet another call about WiFi not working, seems we are using all our data allowances as the signal keeps failing.. My daughters data already used for this month! Phone call to you ends up with I solution and a very bored rude man who hung up on me! Not good enough🤬

  • marleybennett Marley (@marleybennett) reported from Bristol, England

    @virginmedia It's just an issue over wi-fi

  • ghp1968 Gary Horne (@ghp1968) reported from Bristol, England

    The worst thing @richardbranson ever did, was sell #virginmedia #virginmobile absolutely awful complaint process. #offshoring everything has to be another bad decision by #virgin

  • jwfairey Jack Fairey (@jwfairey) reported from Bristol, England

    @JakeBalston @virginmedia My BT was down all night 🤔

  • ingrid_anusic Ingrid Anusic (@ingrid_anusic) reported from Bristol, England

    @virginmedia appalling broadband AND outrageous customer service. After being passed around to 4 different reps to find out the cost if I cancelled my TV service, you just hang up!!! #virginmedia #fail

  • ghp1968 Gary Horne (@ghp1968) reported from Bristol, England

    No one from Virgin Mobile, Media or @YodelOnline have called. Such a shocking display of customer service

  • Glouc123 Andrée & Boo Boo (@Glouc123) reported from Bristol, England

    @virginmedia But it wasn’t the problem. I live by myself with a dog. Neither of us can even get to the wiring without me having to pull the the TV stand. Then your help web site did a check - no internet connection !! Then the web stopped and said work was being done.

  • Glouc123 Andrée & Boo Boo (@Glouc123) reported from Bristol, England

    @virginmedia 1.40am and an evening watching Catchup is ruined by messages coming up to do with your router cable not being connected. You go to help page and that jumps to ‘ doing work on our site’ . Connecting then ticks and you realise it was nothing to do with you. Virgin WTF

  • Spikey1980 Michael Elliott (@Spikey1980) reported from Kingswood, England

    @virginmedia Over the last month my internet has been #lacking The service has been very up and down. I don't expect this for the high premium I pay! It's been that bad at times it couldn't even stream music! I accept there can be technical issues at times, but not everyday! 🤨

  • metallicnat Natalie Timmons (@metallicnat) reported from Bristol, England

    @BrambleBerryBrs @virginmedia Spoken to at least ten other customers this morning all affected #virginMedia said they’re sending an engineer & expect the resolution approx 12.20pm - we will see!

  • metallicnat Natalie Timmons (@metallicnat) reported from Bristol, England

    @virginmedia Please explain why TV in Bristol isn’t working it’s a widespread issue #SouthBristol #VirginMedia #NoSignal

  • BlokeCalledBob Bob (@BlokeCalledBob) reported from Bristol, England

    @virginmedia FFS I keep getting '502 Gateway Error' when trying to watch #BristolCity on your red button service. It went down at 1-1, it finally reconnects and City are 2-3 up. Whilst delighted we aren't losing, I question the value of the service. You have questions to answer

  • CAdamMartin 🌈 christian martin 1of700k #FBPE (@CAdamMartin) reported from Bristol, England

    @virginmedia Yeah at the expense of my time queuing - I’m going to move to another service provider

  • TomEatsBristol Tom (@TomEatsBristol) reported from Bristol, England

    @virginmedia Okay thanks for the reassurance. I've tried calling but didn't get through and the online chat is down unfortunately. I'll try again. Thanks again

  • Glouc123 Andrée & Boo Boo (@Glouc123) reported from Bristol, England

    @virginmedia Wi-Fi Signal For Smartphone replaced by 4G Sign. 6 phone calls later with Virgin , climbing to see router, back and forward from bedroom to front room. Incessant security questions. Explained I’d had Mastectomy 6th November and really didn’t need this. Finally sorted

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • vickymcbryan Vicky Bryan (@vickymcbryan) reported

    @virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

  • GrahamStokoe Graham Stokoe (@GrahamStokoe) reported

    @virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

  • mintons69 Jodie Minton (@mintons69) reported

    @virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

  • Shaks26025604 Shaks (@Shaks26025604) reported

    I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

  • bengalpin Ben Galpin (@bengalpin) reported

    @virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

  • Shaks26025604 Shaks (@Shaks26025604) reported

    I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.

  • CCBK666 Cbeck (@CCBK666) reported

    @bt_uk Virgin media are bad....but seems you take BAD to a whole new level!!!

  • niran_23 Niran Manoharan (@niran_23) reported

    @virginmedia @richardbranson @BBCWatchdog @ConsumerReports we make a complaint every time we call about the issues we have or that’s what the person on the phone tells us they are doing (logging a complaint) but I have lost trust in them as I feel we been lied to!

  • RedrupMillie Millie Redrup (@RedrupMillie) reported

    @virginmedia It’s only mine, but my fiancé does not get signal in other rooms even though we live in a tiny bungalow. I’m using an iPhone 6S

  • SlightlyMad64 🎸🌼 Shirley Sarah 🌼🎸 (@SlightlyMad64) reported

    Well @SkyUK @SkyHelpTeam charging me to actually cancel my broadband and phone cos I've gone to @virginmedia . I'll cancel my TV with you next as prices are going up. Total rip-off merchants!! I bet they don't reply/explain either!!! 😠😠😠