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Virgin Media outages and service status in Bristol, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 25 outage signals in the last 24 hours around Bristol, including 25 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 14, 2:21 PM GMT+1.
  • 57% TV (57%)
  • 20% Internet (20%)
  • 11% Wi-fi (11%)
  • 9% Phone (9%)
  • 2% Total Blackout (2%)

The latest reports from users having issues in Bristol come from postal codes BS15 , BS7 , BS2 , BS6 , BS5 , BS4 , BS16 and BS1 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 14: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon, Bath, Portishead, and Conham.

CityProblem TypeReport Time
Bristol TV 2 hours ago
Bristol TV 3 hours ago
Bristol TV 3 hours ago
Bristol TV 3 hours ago
Bristol TV 3 hours ago
Bristol Phone 3 hours ago

Nearby cities with recent reports

Clevedon

1 recent signals

4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • bethkorf
    Beth Ryan (@bethkorf) reported from Kingswood, England

    @virginmedia Its done now but fairly sure it shouldn't take your agents 45 mins to cancel sky and bt sports and change the TV package to the basic. Maybe more training or better systems are needed. Just saying Sky took about 3 minutes to cancel BT sports for me a year or so ago #competitors

  • derbypascal
    Derby Pascal (@derbypascal) reported from Bristol, England

    @virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...

  • TobyOsborne1
    Toby Osborne (@TobyOsborne1) reported from Bristol, England

    @virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone

  • xChuChux911
    Hi, call me Chu x (@xChuChux911) reported from Bristol, England

    @virginmedia I never gave out any personal information as I knew it was a scam cus I'm with Sky. The number was 02045099664 but it was spoofed. Lady had an Indian accent and said technicians in my area had fould a fault which was affecting my computer.

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

  • garethbalmer
    Gareth Balmer (@garethbalmer) reported from Bristol, England

    @virginmedia All good now - there were some power issues in another part of Gloucester that seemed to be causing the V6 box at our house and a few friends to restart. Very odd

  • burdmiester
    Paul Burdon (@burdmiester) reported from Kingswood, England

    @virginmedia broadband in BS166EB is totally rubbish again, got to switch this service is really really poor #inconsistent at best.

  • AcuharmonyUK
    Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England

    @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

  • DanielFry23
    Daniel Fry (@DanielFry23) reported from Filton, England

    @bt_uk No need to Matt, appreciate your concerns I’m just saying your service currently is the same level as virgin media who I’m with which always cuts in and hot. Too many users using the overcrowded boxes

  • DigitalJonathan
    Jonathan (@DigitalJonathan) reported from Bristol, England

    Genius timing @virginmedia - webinar to deliver in 2 hours and now you go cold again. I’m not even surprised. Terrible company, utterly unreliable.

  • emmainglasgow
    emmainbristol (@emmainglasgow) reported from Bristol, England

    @virginmedia what's the deal, my box hasn't worked for 2 days??? This is the 3rd technical problem lasting more than 2 days that I've had this year. This is ridiculous now

  • bethkorf
    Beth Ryan (@bethkorf) reported from Kingswood, England

    Wow @virginmedia you've out done yourself, 45 mins and counting to cancel sports channels for mum after dad passing away all with an agent #shockingservice

  • LOCKLEYHOBSON
    Richard J. Lockley-Hobson (@LOCKLEYHOBSON) reported from Bristol, England

    @virginmedia No internet. You say they’re are no problems in my area. You’re liars #virginmedia …

  • Fingers247
    Mark Round (@Fingers247) reported from Bristol, England

    @virginhelp @virginmedia I need some way to resolve this, and can’t be the only one stuck in this situation. I can provide birth certificates, passports, etc, etc. Your support staff want 3 letters of a password nobody knows.

  • gillih
    Gill Harrison (@gillih) reported from Bristol, England

    Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?

  • Clottedone
    Blood Claw Bob (@Clottedone) reported from Bristol, England

    Hey @virginmedia could your sales team STOP trying to call me everyday, I’ve told them I’m not interested and blocked the number but y’all somehow just keep calling and leave voice mails. I’m already a customer so please just take that as a IM NOT INTERESTED!!!

  • Superstan_92
    J Stan (@Superstan_92) reported from Bristol, England

    @virginmedia Multiple problems when moving home. Now we have been told we won't have anything installed until 31st December when we moved in on 29th November.

  • amy_noony
    Amz (@amy_noony) reported from Bristol, England

    Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38

  • neilcairns
    Neil Cairns (@neilcairns) reported from Bristol, England

    @virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

  • gillih
    Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • motionroy
    motionroy (@motionroy) reported

    @virginmedia Finally an announcement which shoud have come hours ago. No wonder you are widely known as having one of the worst customer service teams on the planet. BTW @LSquad17045 is using this outage to try and collect personal customer data . Report & block if you get a message from them

  • PractiPurple
    PracticallyPurple (@PractiPurple) reported

    @virginmedia But for over an hour your website reported that there were no issues! And then I was told I don't actually have an account at all. Why do I have to go on the Mirror website to find this all out . Bad customer service

  • Annette25143451
    Annette Day (@Annette25143451) reported

    @deano050505 @virginmedia Mine is the same. Obviously a big problem all over 😢

  • martyncoombes72
    martyn coombes (@martyncoombes72) reported

    @Jennababes @virginmedia There is an outage

  • basquildol
    Basquildol 💙 (@basquildol) reported

    @virginmedia in Bedfordshire,TV all pixilated and no channels working this morning, is the UK wide it just one area? What resolution time do you have? Thanks

  • Marcethemoose
    Marce The Moose (@Marcethemoose) reported

    @virginmedia An automated message on your telephone help service would be good. Have been hanging on phone for 30 mins thinking it was just my problem

  • cmairsy
    💜🐝 (@cmairsy) reported

    10+ years as @virginmedia customer and bill increase of £100 a month!! Live webchat initiated and absolutely not bothered so cancellation in progress!! Anyone know any good broadband/TV suppliers?

  • Letterlout
    Letter Lout (@Letterlout) reported

    @virginmedia Good because it’s terrible right now

  • TheTashmichael
    tashmichael (@TheTashmichael) reported

    @virginmedia Hurry up and sort out this problem 100 pounds a month for this ****

  • DavePea15343212
    Dave Pearce (@DavePea15343212) reported

    @virginmedia virgin tv go app now not working as was using as a work around