Virgin Media Outage in Bristol, England

@virginmedia had the phone disconnected on me 4 times already this morning trying to speak to your complaints team for over 2 hours today!! Shocking service 😡

@virginmedia - your pathetic service continues. Please get your customer service team to respond to my complaint URGENTLY. 706480004

I ask to speak to a Manager, you put me straight through to a line that says it's now closed, call back tomorrow. That's 32 minutes of my life wasted. Bad service, badly trained call centre staff, not happy @virginmedia

@virginmedia right now I'm super frustrated. (1) You sent me a TV box that is really poor quality. (2) I call to change it, telling them I would consiser upgrade. (continued...)

@virginmedia Never given a reference, sent 2 email complaints have acknowledgement as proof but you guys never even bothered with a reference let alone a proper response

@virginmedia No point, tried Twitter several times to no avail. Calls = wasted hours of ones life. Sign for letter now sent to complaints as 2 official complaint emails had “no” response. Next stop Ofcom.

Argh #virginmedia - your WiFi/broadband has been awful for days! Not great when you’re working from home and can’t connect. We pay a fortune for this! #notgoodenough

@virginmedia Looking at other complaints on twitter you really need to invest money in your systems and customer service. Absolutely shambolic.

@virginmedia I can receive the booster free of charge your colleague confirmed this before putting me on hold and hanging up on his return. Your app is useless so when I test the internet connection on your app it says my signal is fine in one of my rooms when that's not the case.

@virginmedia I can dm you my account details and you can send the booster out. WTH am I paying £100 a month for such mediocre service. It's not the first time one of your agents has hung up either.

@virginmedia P.s please don't say do it via the app because your app states the signal is fine in the room in question when that's not the case.

@AliReg @virginmedia They're terrible they hung up on me after an hour of waiting and bring transfers!! Looking on Twitter it seems to be normal practice for them 😡

@virginmedia are USELESS. Why do your agents always hang up on your customers this isn't the first time it's happened!!!! Please DM and arrange a call back ASAP

@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now

@virginmedia there is a problem with sky sports red button

@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.

Can’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative

@virginmedia what’s going on with the service In the BS3 postcode area. I have no internet!!!

@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.

@james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia

@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling

@virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless

@Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.

On top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly

@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced

@virginmedia please get the mobile signal better in fishponds Bristol

@virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord

@virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison

@vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.

@virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.

@virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service

After another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike

@virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.

@virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!

@virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help

@virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.

@virginmedia sadly having to post again. Home broadband down again. Your service is so unreliable it is useless. U have failed to provide a reliable broadband service and remain in breach of contract.

@virginmedia Can we DM this issue please or give me a contact number where I can actually speak to someone without the intensely annoying waiting times. Thanks in advance and anticipation! Ken

Virgin media service - connection goes down with 24 hours & no help from technical services, just reading from a script & no escalation. Giving up after a year of unacceptable service. Lovely and polite on social media, impossible once a customer #virginmedia

@gavindp2012 @virginmedia It's really annoying because my cctv is ran by the WiFi and it needs resetting all the time it's down

@virginmedia down again... it’s been awful all day. Up and down. You really are a terrible provider.

@virginmedia been waiting in call queue for 20 mins to speak to someone. No indication of where I am in queue. Just shit music indicitave of a shit customer service

@charllou1 @virginmedia Genuine, was kept on hold 50 mins couple weeks back then when the operator came on told us there was an issue and i had to call back 😳 was FUMING!

@virginmedia's customer services is the WORST

@amandavin @virginmedia I need fibre though because of stupid children streaming games and all sorts of nonsense. Anything other than virgin also comes with a £50 BT phone line installation. They’ve got me over a barrel

@granuailemalia @SkyUK Probably the same issue @virginmedia had a while ago.

@alone_music @virginmedia Jesus that’s bad, thought it could be done online the activation. I moved house and they said 20£ to move. What they didn’t say was that they renewed the contract and double billed me as they take one month in advance as a new contract. Complained to @virginmedia nothing done

@virginmedia Internet connection has been down, again, all day. BristolBS8. Automated reporting and another 23 minutes waiting for technical support

@Virgin @virginmedia @richardbranson Your customer service is so painful and appalling. 2 rings and the sales team answer, 20 minute transfer to Loyalty team, gave up when needing to be transferred to Contract Services team. FFS I only wanted to remain a customer!!!

@virginmedia Box is connected to TV via HDMI cable I've tried different cables and hdmi ports on TV to eliminate those as issues. Doesn't happen with on-demand programs.

@virginmedia what the hell is going on with your service right now broadband has been down most of the day and on and off all week...you charge extortionate prices for a very poor standard of service...you as a company should be ashamed of yourselves #thieves

@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

@kikogpe @virginmedia . @virginmedia already made a complaint. Nobody has contacted me.

@virginmedia Unable to contact virgin media team support is available from 8 am to 8 pm some people work on shift pattern

@virginmedia my connection is not working @CityFibre have dug up my road on Tuesday. Your team will not send out an engineer and I have to wait until 28 November when it might be working again. This is poor service, I've been a customer for 10 years....

@virginmedia why is your broadband so useless it’s constantly down or on the rare chance I have it it’s very slow

@virginmedia Yeah it’s shite n never works you need to fix it up qt

@virginmedia I dont see the problem and now I wont be able to get Broadband or TV

@virginmedia 2 of 2 for over 1.5 hours over the last few days vis phone. Box is flashing green. Not great customer service 😥 and I hope I'm not being charged!. I need an engineer to sort out this issue as a matter of urgency please, otherwise I'll just cancel

@lukespillane @darren_scott @virginmedia When even Disney run out of old toot down the back of their dresser.