Virgin Media Outage Report in Bristol, England
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The latest reports from users having issues in Bristol come from postal codes BS2, BS4, BS3, BS5, BS16, BS7, BS1 and BS15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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william brown
(@williamjbrown) reported
from
Bristol, England
@BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy
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Der Shru
(@DerShru) reported
from
Bristol, England
Saw a Sur rune drop but the internet suddenly cut out. @virginmedia does it again. #D2R
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Mark Andres
(@CloudHQ) reported
from
Bristol, England
Internet outage in Bristol BS14 / BS4 @virginmedia please give a status update
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Rob Hurley ✈️
(@hurleyb0b) reported
from
Bristol, England
Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?
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Acuharmony-UK
(@AcuharmonyUK) reported
from
Clevedon, England
@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Quite the worst customer contact centre ever. Website does not offer phone or email contact. Only way to get web chat is to go to complaints page. 1 hour to get a 1 minute task done. Deliberately cut off twice. #poorservice
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Der Shru
(@DerShru) reported
from
Bristol, England
@virginmedia another outage again? Fix your ****
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Yes. That isn’t the point though. Your website has no information about how to contact you. And your web chat takes 1 hour to do the task of reporting bad speeds. Your contact support needs vast improvement.
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pete jones
(@brizzleboy) reported
from
Avonmouth, England
@virginmedia Sadly the phone never gets answered,we know if they did answer, someone in the retention centre might even help?
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Chris Orman
(@chrisorman) reported
from
Bradley Stoke, England
@virginmedia Tried to send you a WhatsApp message but got the following message back: "Thanks for choosing to Message us today. We don’t have availability to accept any more messages for faults at the current time." Why is getting help so difficult?
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia No. Your chat representative cut me off. Have wasted over an hour already. You must be joking if you think I’m going to waste more time on your awful service
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Chris Orman
(@chrisorman) reported
from
Bradley Stoke, England
Just spoken to @virginmedia customer services about red light on my hub. They GUARANTEED that the light will revert to white in the next 24 hours. Wonder what happen if their guarantee fails?
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The Pistol from Bristol
(@pistolpete303) reported
from
Kingswood, England
@virginmedia trying to call 789 this morning. Either does not connect or getting an engaged tone. Also website not working correctly. Is there a problem as need to speak with you ASAP?
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Kieran Traveller 🛫 🏰🚢
(@KieranTrvlr) reported
from
Bristol, England
@virginmedia I have, and I get an automated service that hangs up on me after sending a text. I just want to order wifipods. I’ve tested the speed in the app, but it’s not allowing me to do anything. Chat doesn’t work, and calling won’t let me speak to anyone.
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william brown
(@williamjbrown) reported
from
Bristol, England
@O2 @virginmedia Shame you can’t even cope with the odeon cinema tickets every week counts down to time then all I get is “something went wrong”
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Al
(@algro10) reported
from
Clevedon, England
@10sam_h Yeah likewise, virgin media awful still not sorted it
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Al
(@algro10) reported
from
Clevedon, England
@stewartcarter6 Appears it’s a Virgin media issue , shambles
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James Harrison
(@jamesmjharrison) reported
from
Bristol, England
@virginmedia I can’t use a different browser as I have to use my phone’s 5G as the internet down…
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Daniel Fry
(@DanielFry23) reported
from
Filton, England
@bt_uk No need to Matt, appreciate your concerns I’m just saying your service currently is the same level as virgin media who I’m with which always cuts in and hot. Too many users using the overcrowded boxes
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Amz
(@amy_noony) reported
from
Bristol, England
Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamesboy
(@sijames54a) reported
@virginmedia Can you advise what the issue is? It must be something that is affecting so many customers so since it’s been such a long time one day we have service and other days Zero service. I am losing so much work I think it’s a valid ask for @virginmedia to say what is wrong
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Barry Hooper MCIM FCIPS
(@BarryPHooper) reported
@virginmedia I am not sure how one person can finally resolve an issue I have now been told can’t be fixed (your fault) This has taken over 22 hours of calls since mid Nov to get to this point, having spoken to more than 30 virgin staff across many departments.
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BeardedBruva 👾
(@beardedbruva) reported
@ThimbleTV @virginmedia Im down 🤟🏼
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Barry Hooper MCIM FCIPS
(@BarryPHooper) reported
@virginmedia Yes.Latest,this is a lost cause.Complaint not investigated after 28 days (8 days past @Ofcom deadline)chased for deadlock letter, still not issued. No auto credits for loss of service. Enough is enough. Asked for all call logs and recordings. Mgr will now call me back 😠
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Phil
(@the_actual_phil) reported
@virginmedia just got the kids home and no internet. Still at least it’ll be back on in time to watch the football…only we all know it won’t Really not sure why I pay so much for your dreadful service.
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Alexandra Sibthorp
(@Lexibod4188) reported
@virginmedia The team are not helping or responding on that number and you have actually broken the contract so no late charges can be legally added. Do not try and turn this onto my error. Your team need to actually speak to their customers and own up to their mistakes
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Taj Ali
(@Taj_Ali1) reported
Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.
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Barry Hooper MCIM FCIPS
(@BarryPHooper) reported
@virginmedia Noted but your process is to investigate and resolve within 20 days and then issue a deadlock letter. Having requested this I have to speak to a manager? @Ofcom guidance is clear and your process is preventing me from following it.
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Global Edition
(@globaleditionuk) reported
@virginmedia Wifi and wired both down. Doesnt seem like my area is affected when i checked
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Mooglewrath
(@Mooglewrathh) reported
@virginmedia How the hell do I still not have my equipment sent to me? My broadband delivery should have arrive a week ago already. I spent one hour on the phone, contacted your community forum. Nothing changed. You really are the worst customer service I ever saw in my life.