Virgin Media Outage Report in Bristol, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bristol come from postal codes BS5, BS2, BS10, BS1, BS15, BS16, BS8 and BS7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 30: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
TV | |
| Bath |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
-
Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia can you please let me know why you insist on taking money off me for your services that I can not use internet still not working or tv services . Over a month after I call and still no response 😡😡😡😡
-
Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
-
Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia here we go again. Thurs call 77min!!! Told the £167 balance would be credited due to overcharges yada yada. Monday get a call asking for a card no. to pay my a/c WTF are you like IMBESILES
-
Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??
-
Russell Waterhouse
(@RussellWaterho5) reported
from
Keynsham, England
@virginmedia help me . I can’t swap my number to you and it won’t let me log In . It says both my email and number are wrong . How do I speak to a real person ?
-
John McGee 109
(@JohnMcG88939705) reported
from
Bristol, England
@MarkFlannery19 @virginmedia @phonecoop Hi Mark. Tied into a contract for a year. Therefore they just play lip service to any problems. I used to have 100mbps and that was appalling so upgraded to 200 which is slightly better but never anywhere near even 100 coming into the house
-
Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
-
Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬
-
Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke
-
mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Well after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5
-
Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home
-
Georgia Skuse🍭
(@gskusey) reported
from
Kingswood, England
@virginmedia @joecussens Had exactly the same problem. Ringing the last few days. On hold over an hour each time to just be cut off. Absolutely shocking!
-
Michelle Wood
(@shellwood) reported
from
Bristol, England
@virginmedia absolutely disgusted with your customer service! 1 hour 22 minute phone call to discover you want to charge me £37 more a month than a new customer - we’ve been with you for 20 years and I’ve been told Im not allowed to speak to a supervisor 😡
-
Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia can you please let me know why I still can’t watch the on demand service and Iam still being charged for it
-
Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia More awful service from @virginmedia #virginmediadown
-
Lee
(@leedumble) reported
from
Bristol, England
@virginmedia We have 2 boosters fittted in the house we have spoken to customer service and they said they would come back to us
-
NurulAmir
(@NurulAmir3) reported
from
Bristol, England
@virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance
-
Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home
-
Georgia Skuse🍭
(@gskusey) reported
from
Kingswood, England
If @virginmedia don’t answer the phone in the next 5 minute I will not be paying my next bill!! Second phone call this week (as they cut me off during the last nearly 2 hour call) such **** customer service. 😡😡
-
NurulAmir
(@NurulAmir3) reported
from
Bristol, England
Unprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ian Critchley
(@madffrogs) reported
@virginmedia TV service has been down so day, when I click to go on the website to church the status that's down as well. So how do I find information?
-
Andrew
(@AndyPaddington) reported
@virginmedia Got some.basic channels now, but most including sky 1 says not authorised. Still ongoing problem or my equipment faulty, including my ipad??
-
Radhika Jesani
(@missradhikaj) reported
@virginmedia This doesn’t help much as it just shows that 4 hours later it still hasn’t been resolved! No TV and wifi isn’t a good look for Virgin!
-
feizal
(@fuzzybe4r) reported
@virginmedia Yo Virgin, cause your aware of the issue does not mean you can ignore it for 6 hrs???? Thanks for prioritising the free channels. Please remind we why I pay for your services? I could pay a clown to kick me in the Nuts and it will be less pain then what you provide as a service.
-
Nikki🇬🇧QueenandCountry
(@NikkiBishop17) reported
@virginmedia We pay a fortune for this. It's happening far too often. As soon as i am able, i will be returning to Sky. I would rather be ripped off with a working service than a non working one.
-
Stuart Bannerman
(@FromPage2Screen) reported
Many Virgin Media customers have had no tv for a few hours ( me incl) reading down some of the comments youd think the world has ended ..its been off for around 6 hrs #notv
-
Bill Champion
(@billchampion) reported
@virginmedia How long this gonna be any update on times were paying through the nose for your **** service
-
Ben Lawlor
(@benrlawlor) reported
@virginmedia I sure hope that you will be bringing me a little closer to the channels I love and am paying for at some point soon. Kind of sucks that your service status page doesn't work either
-
Jack C
(@Jbc729) reported
@virginmedia Virgin sound like parrots, keep repeating a pre prepared statement without informing us of the cause of the national issue, or when 'normal service' can be expected to resume.
-
margaret long
(@maggiekersey44) reported
@virginmedia I live in the IP3 area, it's only my TiVo box that's not working. He came on a little while ago for a couple of seconds then poof, once again it vanished. Can you give me some info please?