Virgin Media Outage Report in Bristol, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in Bristol come from postal codes BS5, BS4, BS2, BS10, BS1, BS15, BS8 and BS7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bath, Bristol and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia My account has been compromised so I can’t sign in to join?
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Mary Shanahan
(@ShanahanMary) reported
from
Bristol, England
Not happy with @virginmedia paying £70 a month for tv/(which is awful) internet and landline - want to delete tv still (£61) - internet drops out all the time exit fees would be £240 anyone else find them extortionate for poor service?
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia Totally shocking services again, tried web chat messaging etc crap. Speed test less that 12 mbps, paying for 100mbps 🤯🤯🤯 What are you going to do it In off after 20+ years of pain, no more!
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
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Andrea Buffery
(@Andrea_Buffery) reported
from
Bristol, England
@virginmedia is there an outage problem in BS8 (Bristol)? We’ve lost the internet and TV connection.
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia The only issue I have with that is that every time I contact that number, the following happens: 1) I explain the issue, again 2) they advise me to follow the steps as are online, again, that I've already done, even though I say I've done them 3) they ask me to monitor 1/2
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia As early as possible before whoever does this manages to help themselves to my money like last time
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.
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Enzo Faulhaber
(@enzo_faulhaber) reported
from
Yate, England
@virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia The service checker just says its down but doesn't tell me what's going on.
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi there, the engineer came round but it hasn't fixed the issues. It's dropped 4 times now in the last hour, despite me doing a full reset. It's completely unusable. Please help!!
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Ｒｉｃｈａｒｄ Ｊ． Ｌｏｃｋｌｅｙ－Ｈｏｂｓｏｎ
(@LOCKLEYHOBSON) reported
from
Bristol, England
@virginmedia No internet. You say they’re are no problems in my area. You’re liars #virginmedia …
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Ruth Cottingham💙
(@ruthcottz) reported
from
Bristol, England
@virginmedia no Internet in BS16 1DY. I called 150. Your recorded message says service out until 3pm, as you're "working to improve services" in this area. Why didn't you tell us before?!
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Craig Capel
(@craigcapes) reported
from
Bristol, England
The £ gleaned by both @virginmedia and @SkySports in making it difficult for fee/ subscription paying members to watch “each others” content must clearly outweigh the customer service calls and complaints 🤬
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Amy
(@Yippers) reported
from
Bristol, England
@virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Cairns
(@cairnsandrew17) reported
@virginmedia been a customer for 18 years you have finally tipped me over the edge, you cannot tell me when hardware will arrive despite contract starting over two months ago, and following many promises, when I try to leave your service you cut me off, it’s impossible to leave!
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Luke
(@ConboyL) reported
@virginmedia We have been without internet for over a month. Two engineer appointments cancelled. Been told daily the issue will be fixed. Two separate complaints, one cancelled without authorisation. Will be cancelling services and not expecting to pay early exit fees. Fix it!
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RanaLee
(@RanaLee777) reported
@virginmedia @NgannouAFC How can you lie this comfortably while you know that you have a UK-wide network issue?
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mandy priest
(@lakingsfan82) reported
Thank you very much @virginmedia your TiVo tv service is so 💩 I come downstairs to watch my show that was recording while I was in bath only 2 find out from my mum that the box had decided to reboot itself 15mins into the show so the time the box came back on 5mins is missing🤬
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Cameron Levers
(@CxmeronLevers) reported
@PritchardLenny @virginmedia and Sheffield, been down all day
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Ian Williams
(@IanTheOracle) reported
Hey @virginmedia why, why, WHY can @o2 not port my number from VIRGIN to O2? I have had 2 attempts based on dates given to me and yer here we still are! A Virgin Mobile number to O2 sim..... come on! Lots of unhappy customer reviews on the web too. HELP!
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Andy Shelton
(@SheltonAndy) reported
@virginmedia 2/2 I was told I would have to spend £80 x3 to get WiFi boosters around the house. Lady on the phone didn’t really seem to know what she was talking about tech wise to diagnose the problem and was clearly reading off a script. Was told to do a master reset and wait 24hrs
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Brenda
(@joybrenda) reported
@virginmedia Found you have to phone 2 or 3 times before you get an option to speak to a human. People say you service can be rubbish, well take my comments as a positive so you can improve the customer experience, and not leave us seething with frustration trying to get a phone repair.
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Lunges&Lycra
(@lungesandlycra) reported
@virginmedia for the 3rd time an engineer has failed to show for an appointment without telling me. I have been on the text for nearly 2 hours trying to get someone to rebook. The earliest they can get me is 29th. This is unacceptable service. Please send me your complaints email
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Cameron Levers
(@CxmeronLevers) reported
anyone else’s #VirginMedia wifi been down all day? (Sheffield)