Virgin Media Outage Report in Bristol, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bristol come from postal codes BS15, BS2, BS7, BS16, BS1, BS5, BS6 and BS4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
TV | |
| Clevedon |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia Totally shocking services again, tried web chat messaging etc crap. Speed test less that 12 mbps, paying for 100mbps 🤯🤯🤯 What are you going to do it In off after 20+ years of pain, no more!
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Martin Parfrey
(@martinparfrey) reported
from
Kingswood, England
@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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Joanne Varney (White
(@joannevarney68) reported
from
Bristol, England
@virginmedia All checks done, says to check back in 22 hours 😲 if still a issue book a engineer
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia As early as possible before whoever does this manages to help themselves to my money like last time
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia The only issue I have with that is that every time I contact that number, the following happens: 1) I explain the issue, again 2) they advise me to follow the steps as are online, again, that I've already done, even though I say I've done them 3) they ask me to monitor 1/2
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia My account has been compromised so I can’t sign in to join?
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥
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Amy
(@Yippers) reported
from
Bristol, England
@virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia help please. How do o get to choose a football game on the red button? It’s not working.
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
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Enzo Faulhaber
(@enzo_faulhaber) reported
from
Yate, England
@virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia The service checker just says its down but doesn't tell me what's going on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aal916965
(@aal916965) reported
@Ofcom how do I file a complaint about @virginmedia for lying to me? I filed complaint on 23 Dec to #Virginmedia. They offered to refund £64 immediately to close complaint. They closed complaint but never refunded me. Today they told me they won't refund me. I have evidence #liar
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Porky Mukester
(@PorkyMukester) reported
@virginmedia @TheBHF @O2 Can they be used on our broken broadband? Third day of outages.
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Josh
(@Parleyyyyyy) reported
@virginmedia Same thing again, it’s like the app is just re starting every time I load it up & click on login as virgin media customer
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Erold Lashley
(@EroldLashley) reported
@virginmedia you really need to sort out your customer service got to be the worst.
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RF
(@RF34303722) reported
@F10NA_2017 @virginmedia The Virgin Media web page says "Sorry, we can't run a test on your services right now" ! That was helpful! However having phoned the automate Virgin service and the Virgin helpline they acknowledge there is a network outage
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RF
(@RF34303722) reported
@virginmedia Alas I have no confidence that it will be fixed soon. Virgin seem to be good a rinsing their customers and not offering compensation - less so at notifying, fixing and preventing network issues
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Jason Arthur
(@JasonAr96421510) reported
@virginmedia Not gonna happen. Cust service is a joke. I’ll just continue to share my experience with others on social media and feedback to Lutz Schuler as I’m now in contact with his office
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johndeeps
(@johndeeps2) reported
@virginmedia I have been invited to comment on this twitter thing. In trying to cancel my broadband account I have found the website contact page does not work. Ringing the 0345 number get throughnbut then you are advised to use SMS because it will be a quicker process.
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AB
(@AGB_92) reported
@virginmedia why is it so difficult getting an issue with your company fixed. Two calls I made to you last night to be told ‘it’s a problem in my area’ when I know for a fact my routers broken… how do I get a new one sent?
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Julie Whelan
(@kooksboo) reported
@virginmedia Txt not talk! And they apparently can’t reduce my £111 bill any lower so I have to cancel TV even though my partners package is lower! Will sign up to Sky