Virgin Media

Virgin Media Outage Report in Bristol, England

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The latest reports from users having issues in Bristol come from postal codes BS2, BS5, BS7, BS4, BS16, BS1, BS8 and BS3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bristol, England 01/11/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Bath and Clevedon.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Total Blackout
United KingdomBristol Total Blackout
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • RussellWaterho5 Russell Waterhouse (@RussellWaterho5) reported from Keynsham, England

    @virginmedia help me . I can’t swap my number to you and it won’t let me log In . It says both my email and number are wrong . How do I speak to a real person ?

  • gskusey Georgia Skuse🍭 (@gskusey) reported from Kingswood, England

    @virginmedia @joecussens Had exactly the same problem. Ringing the last few days. On hold over an hour each time to just be cut off. Absolutely shocking!

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers

  • VickyLorych VickyL (@VickyLorych) reported from Bristol, England

    @virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.

  • leedumble Lee (@leedumble) reported from Avonmouth, England

    @virginmedia can you please let me know why I still can’t watch the on demand service and Iam still being charged for it

  • mhendy1971 mark hendy ⚒ (@mhendy1971) reported from Bristol, England

    Well after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5

  • VickyLorych VickyL (@VickyLorych) reported from Bristol, England

    @virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.

  • NurulAmir3 NurulAmir (@NurulAmir3) reported from Bristol, England

    Unprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.

  • leedumble Lee (@leedumble) reported from Avonmouth, England

    @virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke

  • leedumble Lee (@leedumble) reported from Bristol, England

    @virginmedia We have 2 boosters fittted in the house we have spoken to customer service and they said they would come back to us

  • sarahcliftonsc Sarah (@sarahcliftonsc) reported from Kingswood, England

    @bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home

  • JohnMcG88939705 John McGee 109 (@JohnMcG88939705) reported from Bristol, England

    @MarkFlannery19 @virginmedia @phonecoop Hi Mark. Tied into a contract for a year. Therefore they just play lip service to any problems. I used to have 100mbps and that was appalling so upgraded to 200 which is slightly better but never anywhere near even 100 coming into the house

  • gskusey Georgia Skuse🍭 (@gskusey) reported from Kingswood, England

    If @virginmedia don’t answer the phone in the next 5 minute I will not be paying my next bill!! Second phone call this week (as they cut me off during the last nearly 2 hour call) such **** customer service. 😡😡

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia More awful service from @virginmedia #virginmediadown

  • sarahcliftonsc Sarah (@sarahcliftonsc) reported from Kingswood, England

    @virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??

  • leedumble Lee (@leedumble) reported from Avonmouth, England

    @virginmedia can you please let me know why you insist on taking money off me for your services that I can not use internet still not working or tv services . Over a month after I call and still no response 😡😡😡😡

  • NurulAmir3 NurulAmir (@NurulAmir3) reported from Bristol, England

    @virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HannahBellos Hannah (@HannahBellos) reported

    @virginmedia Please cancel my contract or contact me? You have no email address and you can’t get through on your phone lines!?

  • TheeSaltyMagpie Scripton (@TheeSaltyMagpie) reported

    @virginmedia I feel like my hub is outdated, I keep getting calls saying I'm having issues with my router but upon request to a new one they say I can't have it because my router isn't broken? I still have super hub 2?

  • Flxtch_85 Fletch (@Flxtch_85) reported

    @virginmedia can you DM me please I’m having constant issues with my new internet line shutting down randomly every day

  • imagni TRiPPY (@imagni) reported

    in 'continuously weird **** that happens to TRiPPY' news, yesterday I received a cheque from Virgin Media internet giving me a refund for money they apparently owed me from back in *2004* when I lived in Scotland... It was £6.90 but damn I'll take it, lol

  • Ashe1988 Ash Hardingham (@Ashe1988) reported

    @virginmedia how are we suppose to contact you? I've tried calling the 0345 454 1111 number but all I get is the "we're sorry all our agents are busy right night call back later message" I wanna talk to someone about my broadband and how to bring the extortionate costs down

  • SteODonoghue99 Stephen O'Donoghue (@SteODonoghue99) reported

    @virginmedia You’ve promised a call back which you didn’t do. Told me you were putting me through to a manager only to put me on hold and terminate the call. I have serious concerns about how my data is being handled and I’d like to speak to someone who can help me. 14 minutes in to call 3...

  • emy_dolphin emy dolphin (@emy_dolphin) reported

    @virginmedia I'm not sure exactly how any of what your saying is useful to me. I've had little to no wifi for days and I keep getting fobbed off on the phone and on here. I'm paying for a service I'm not receiving and loads of money on mobile data!!!

  • cjossy Joss (@cjossy) reported

    @virginmedia By telling me to call the same number i've called a million times. How about Human interaction? That's part of the service I pay for @richardbranson

  • Lindyloo1971 Lindy (@Lindyloo1971) reported

    @virginmedia can someone help with my mums mobile account. She has a pay monthly sim which should have free calls and texts and she keeps getting error messages saying she doesn't habe enough credit. Not all the time just randomly! And she clearly has!

  • wyko778 john cunningham (@wyko778) reported

    @virginmedia Having been on hold for 20 minutes here is a novel idea if I give you my account no would you get someone to ring me when they are free. Not a very good customer service experience so far apart from your personal assistance