Is Virgin Media having an outage in Bristol, England?

@Eolianjanitor @virginmedia Absolutely, no customer service. 💩

@Eolianjanitor @virginmedia I am now a sky customer 👌

@virginmedia Yeah that doesn't work

Virgin media package price for new customers £39 Price for me as a loyal customer of 11 years £64 Absolutely disgusting, sort it out @virginmedia

@virginmedia so will we get an apology or comp for not being able to use the phone for anything for hours. Chester to Bristol today. And no updates. Truly woeful service.

@virginmedia aaarrrggghhh!!!! No phone service!!!!

@virginmedia @maclean132 Mobile down can't even call 999 on mine!@

@virginmedia lag and poor internet connection

@virginmedia fix your internet

@virginmedia Yes the issue is resolved. My connection returned to over 100mbps.

@virginmedia It was both, the issue resolved itself some time in the early hours of this morning. It would be marvelous if Virgin Media's status page actually reflected the status!

@virginmedia my connection is intolerably slow, around 1mbps, but the test on your website says there are no faults. Video is awful.

@virginmedia We have resolved it by turning the whole lot off and then on again and that seems to have fixed the issue #ClassicTechSupportAdvice

@virginmedia can’t believe I’m having to complain again about your services in my area - yet again my broadband is down! This happens so often it is a joke! Pay for the fastest connection and get nothing #robbed #virginmedia #broadband #bristol

@virginmedia well over a hour on this call now and still no further getting the problem YOU! created resolves

@virginmedia currently been on hold for 40 minutes trying to resolve a problem that you created, this is not customer service!

@virginmedia I was in on line chat about issue with TV - while I was checking cables as asked the chat cut off - now showing chat unavailable.

@virginmedia I am tearing my hair out with your customer service and awful WiFi. I have tried and tried to get it resolved via customer services but to no avail. Last night I was again promised a call back to resolve the issue and again no call back was received. Please sort this

@sarahmiles82 @virginmedia Agreed. Never had a problem with them before. But when we moved last October the problems started, u just couldn't make it up. U can't ring them as they don't understand what tour telling them and they don't respond to their own online complaints system. #*****

@BethMotherwell @virginmedia I’d recommend the latter. If this is the case when you’re a prospective customer, think of when they’ve already got your money and you’re in contract.

I'd like to thank @virginmedia. The fact that your new VO service is absolutely shocking, not user friendly and painfully slow, has luckily stopped me spending the £12.99 that my wife wanted to spend on "The Star is Born" PHEW!!!!!! Every cloud and all that.

@virginmedia Ok, I hope roaming charges won't be back. When I get the chance to go abroad it's good to know I can use Google maps, call home and get help if I need something without the worry of expensive charges.

@virginmedia It says ‘No known issues’ but I’ve been having problems with my router all day

Worst customer service must go to @virginmedia.

@virginmedia internet dipping in and out of service for days now. Checked the virgin service in my area and no faults.

@virginmedia That’s my issue. I took to Twitter as your call handlers CANNOT resolve my complaint. Your complaints process is shocking. You blackmail customers then do not actively respond to issues they raise.

@virginmedia With all due respect, you’ve not helped me at all. You simply have directed me to call the number that I’ve called three times already. I’d love to know how you expect customers to resolve issues!

@SkyUK I’m on it. Just having to deal with an issue with @virginmedia now as they’re claiming I’m still in a contract period despite living here four years! Asking for proof of contract as trying to charge me for wanting to leave

@virginmedia A complaint. I’m now trying to call for third time this evening and your call handlers just drop the call after I wait in lengthy queues

@virginmedia are an absolute joke. Such poor customer service. Complaints not followed up, call handlers that clearly have scripts to read and can’t answer questions and then just end the call because they can’t answer the questions.

@virginmedia Lots of things, I bullet pointed the separate issues.

@virginmedia I have logged a complaint, 2 weeks later and no response. Although the email acknowledgement states you aim to make contact within 7 days.... This follows numerous phone calls, to which your Muppets over the phone were far from capable.

@virginmedia is there internet problems in Hanham are of Bristol BS15

@virginmedia The app just says it looks like I'm not connected to my home network when I am. Meanwhile gaming is impossible whilst using WiFi.

@virginmedia Yet another call about WiFi not working, seems we are using all our data allowances as the signal keeps failing.. My daughters data already used for this month! Phone call to you ends up with no solution and a very bored rude man who hung up on me! Not good enough🤬

@virginmedia Yet another call about WiFi not working, seems we are using all our data allowances as the signal keeps failing.. My daughters data already used for this month! Phone call to you ends up with I solution and a very bored rude man who hung up on me! Not good enough🤬

@virginmedia It's just an issue over wi-fi

The worst thing @richardbranson ever did, was sell #virginmedia #virginmobile absolutely awful complaint process. #offshoring everything has to be another bad decision by #virgin

@JakeBalston @virginmedia My BT was down all night 🤔

@virginmedia appalling broadband AND outrageous customer service. After being passed around to 4 different reps to find out the cost if I cancelled my TV service, you just hang up!!! #virginmedia #fail

No one from Virgin Mobile, Media or @YodelOnline have called. Such a shocking display of customer service

@virginmedia But it wasn’t the problem. I live by myself with a dog. Neither of us can even get to the wiring without me having to pull the the TV stand. Then your help web site did a check - no internet connection !! Then the web stopped and said work was being done.

@virginmedia 1.40am and an evening watching Catchup is ruined by messages coming up to do with your router cable not being connected. You go to help page and that jumps to ‘ doing work on our site’ . Connecting then ticks and you realise it was nothing to do with you. Virgin WTF

@virginmedia Over the last month my internet has been #lacking The service has been very up and down. I don't expect this for the high premium I pay! It's been that bad at times it couldn't even stream music! I accept there can be technical issues at times, but not everyday! 🤨

@BrambleBerryBrs @virginmedia Spoken to at least ten other customers this morning all affected #virginMedia said they’re sending an engineer & expect the resolution approx 12.20pm - we will see!

@virginmedia Please explain why TV in Bristol isn’t working it’s a widespread issue #SouthBristol #VirginMedia #NoSignal

@virginmedia FFS I keep getting '502 Gateway Error' when trying to watch #BristolCity on your red button service. It went down at 1-1, it finally reconnects and City are 2-3 up. Whilst delighted we aren't losing, I question the value of the service. You have questions to answer

@virginmedia Yeah at the expense of my time queuing - I’m going to move to another service provider

@virginmedia Okay thanks for the reassurance. I've tried calling but didn't get through and the online chat is down unfortunately. I'll try again. Thanks again

@virginmedia Wi-Fi Signal For Smartphone replaced by 4G Sign. 6 phone calls later with Virgin , climbing to see router, back and forward from bedroom to front room. Incessant security questions. Explained I’d had Mastectomy 6th November and really didn’t need this. Finally sorted

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

@virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

@virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

@virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.

@bt_uk Virgin media are bad....but seems you take BAD to a whole new level!!!

@virginmedia @richardbranson @BBCWatchdog @ConsumerReports we make a complaint every time we call about the issues we have or that’s what the person on the phone tells us they are doing (logging a complaint) but I have lost trust in them as I feel we been lied to!

@virginmedia It’s only mine, but my fiancé does not get signal in other rooms even though we live in a tiny bungalow. I’m using an iPhone 6S

Well @SkyUK @SkyHelpTeam charging me to actually cancel my broadband and phone cos I've gone to @virginmedia . I'll cancel my TV with you next as prices are going up. Total rip-off merchants!! I bet they don't reply/explain either!!! 😠😠😠