Virgin Media Outage Report in Bristol, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bristol come from postal codes BS2 , BS5 , BS15 , BS6 , BS1 , BS7 , BS16 and BS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Conham, and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 30 minutes ago |
|
Bristol
|
Internet | 1 day ago |
|
Bristol
|
Wi-fi | 1 day ago |
|
Bristol
|
Internet | 1 day ago |
|
Bristol
|
Internet | 1 day ago |
|
Bristol
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Georgia Skuse🍭 (@gskusey) reported from Kingswood, England@virginmedia @joecussens Had exactly the same problem. Ringing the last few days. On hold over an hour each time to just be cut off. Absolutely shocking!
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NurulAmir (@NurulAmir3) reported from Bristol, England@virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance
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NurulAmir (@NurulAmir3) reported from Bristol, EnglandUnprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.
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John McGee 109 (@JohnMcG88939705) reported from Bristol, England@MarkFlannery19 @virginmedia @phonecoop Hi Mark. Tied into a contract for a year. Therefore they just play lip service to any problems. I used to have 100mbps and that was appalling so upgraded to 200 which is slightly better but never anywhere near even 100 coming into the house
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Lee (@leedumble) reported from Avonmouth, England@virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke
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Sarah (@sarahcliftonsc) reported from Kingswood, England@bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home
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Georgia Skuse🍭 (@gskusey) reported from Kingswood, EnglandIf @virginmedia don’t answer the phone in the next 5 minute I will not be paying my next bill!! Second phone call this week (as they cut me off during the last nearly 2 hour call) such **** customer service. 😡😡
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VickyL (@VickyLorych) reported from Bristol, England@virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬
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Sarah (@sarahcliftonsc) reported from Kingswood, England@virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
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mark hendy ⚒ (@mhendy1971) reported from Bristol, EnglandWell after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5
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Lee (@leedumble) reported from Avonmouth, England@virginmedia can you please let me know why you insist on taking money off me for your services that I can not use internet still not working or tv services . Over a month after I call and still no response 😡😡😡😡
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Lee (@leedumble) reported from Avonmouth, England@virginmedia can you please let me know why I still can’t watch the on demand service and Iam still being charged for it
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia More awful service from @virginmedia #virginmediadown
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Russell Waterhouse (@RussellWaterho5) reported from Keynsham, England@virginmedia help me . I can’t swap my number to you and it won’t let me log In . It says both my email and number are wrong . How do I speak to a real person ?
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Phil Williams (@ChristianSurfer) reported from Nailsea, England@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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Lee (@leedumble) reported from Bristol, England@virginmedia We have 2 boosters fittted in the house we have spoken to customer service and they said they would come back to us
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VickyL (@VickyLorych) reported from Bristol, England@virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ameliakatex (@ameliaKATEx) reported@virginmedia Yes it says there's no issue, I rebooted again about 10 mins ago and still nothing. We spoke to somebody at virgin this morning and they said it would be looked at today but it's still not working. This has been 3 days without Internet or TV now and I work from home.
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David@Housing Ladder (@DavidAHSleath) reported@virginmedia Who needless to say hadn’t had the courtesy to respond. Any further damage to my financial good standing will result in a significant litigation claim - this is your error and needs to be rectified or the relevant credit note issued.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Snail Dude (@snaildude) reported@virginmedia Reinstalled the app. Still not working.
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GLW 🐲 (@gexrgieleighw) reported@virginmedia I’ve not had TV, internet or a phone line for 2 days thanks for your “connection issues”🙃
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Mark Bates (@BTCMark) reported@virginmedia They said the booster was taking all the WiFi and not distributing it. We pay every month for something that really doesn't work. We have the hub 3 is there an upgrade you can send or your own booster to help?
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Brad!!! live at twitch.tv/dacroww (@NiceLovingFrend) reportedVirgin media's disconnecting issues are so ******* bad I genuinely hate the company with every fibre of my being. So garbage and unreliable. Horrible
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Craig (@CraigieTee) reported@virginmedia It's not an installation, I'm already a customer. And I tried to raise a complaint but I was told this would just be opened and closed and nobody would look into it.
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Darren Farr (@darrenjfarr) reported@virginmedia why is my internet down? Why have I been on hold for 30 minutes to your business team? Why is your broadband so unreliable? I seem to make these calls weekly
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Chris (@bigbluewolf_) reported@BTCMark @virginmedia Report it as a fault and get an engineer in. Something is obviously wrong with the Superhub 3. They are known to have poor WiFi - whatever VM may say.