Virgin Media outages and service status in Bristol, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Bristol, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Aug 20, 8:04 PM GMT+1.
- Internet (84%)
- TV (11%)
- Wi-fi (5%)
The latest reports from users having issues in Bristol come from postal codes BS7 , BS1 , BS15 , BS34 and BS3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon, Nailsea, Bath, and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
TV | 6 hours ago |
|
Clevedon
|
Internet | 4 days ago |
|
Bristol
|
Internet | 5 days ago |
|
Bristol
|
Internet | 5 days ago |
|
Bristol
|
Internet | 6 days ago |
|
Bristol
|
Internet | 8 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.
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Toby Osborne (@TobyOsborne1) reported from Bristol, England@virginmedia As early as possible before whoever does this manages to help themselves to my money like last time
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Sean Lewis (@brizzlesean) reported from Yate, EnglandHonestly, #virginmedia , #Fortnite AND #rocketleague down on the same day?! My son has pretty much had an emotional breakdown.
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Acuharmony-UK (@AcuharmonyUK) reported from Clevedon, England@virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?
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Toby Osborne (@TobyOsborne1) reported from Bristol, England@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
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🚑🌈Josh 🇪🇺👨⚕️ (@1Joshwa) reported from Bristol, EnglandSo why is it impossible to speak to a real person at @virginmedia ? Live chat is down, phone leads to a system test then hangs up. I just want to speak to someone 😩 #virginmedia
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Matthew Turner (@MTurnerNFL) reported from Bristol, England@virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.
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KB (@kadenbatt) reported from Warmley, England@virginmedia I did all that. I waited for thr led to go out. Then went and plugged it in and went green the flashed blue again. 24 hours to connect? It's been working for ages then after the outage yesterday all of a sudden its gone
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Mark Round (@Fingers247) reported from Bristol, England@virginhelp @virginmedia I need some way to resolve this, and can’t be the only one stuck in this situation. I can provide birth certificates, passports, etc, etc. Your support staff want 3 letters of a password nobody knows.
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Paul Burdon (@burdmiester) reported from Kingswood, England@virginmedia Totally shocking services again, tried web chat messaging etc crap. Speed test less that 12 mbps, paying for 100mbps 🤯🤯🤯 What are you going to do it In off after 20+ years of pain, no more!
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Rosemary Jane Fox (@RosemaryJaneFo1) reported from Bristol, England@virginmedia #rude #badservice Had Virgin broadband installed just to discover a better deal on money supermarket. Contacted them to ask if they would honour it and was refused point blank, told not to complain, wouldn’t put me through to the boss and wouldn’t give her name.
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Tina Badley (@tinabadley) reported from Bristol, England@henningmc_ @virginmedia Nightmare! At least I have a paperback to help me get to sleep!
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WE ARE TUCO (@tuco_tuco) reported from Bristol, EnglandWow @virginmedia really can't sort their stuff out.......HELP its a joke
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David Lloyd (@dave_backwell) reported from Backwell, EnglandShe tried to complain, but got nowhere. This month her contract expired, so she tried again. Yesterday she spoke to a customer service guy @virginmedia who was very surprised at what she had been told back in July. He told her to contact the house moving dept, who'd refund her
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Sam 🏴☠️ (@BRFCSamuel) reported from Kingswood, England@virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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graham monks (@gman7634) reported from Patchway, England@virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄
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Al (@algro10) reported from Clevedon, England@10sam_h Yeah likewise, virgin media awful still not sorted it
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DavidJWood (@RedWoodyLFC) reported from Bristol, England@SteTinsley @virginmedia Mind you its been up and down like a ****** draws all day Got very little work done
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Saxton (@bksaxton26) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_view09 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Luke O' Connor (@LOCthedreamer2) reportedIt's a scandal that these media companies spend your money in order to try and influence how you think. Virgin Media received 3 million euro worth of state grants from Coimisiún na Meain last year. They would never think of doing a documentary on how immigration has negatively impacted the economy or society, which is why it is so galling to see them propagandise the immigration scam in Ireland. #HowIrelandWorks
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Cookie (@chrissincl29564) reported@stephenm68 @virginmedia That is awful. Virgin media have really done down hill in looking after their customers. All they care about is customer acquisition
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Gary Jackson 🇺🇦 🍻🎙📻 (@Gary_P_Jackson) reported@JFab208 @virginmedia 28 August according to service status
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Tomahawk Kid © 🏴 (@tartanjammies) reported@virginmedia @alexand979677 If I wanted to watch it on my phone / laptop / pc etc I would use an Internet based hooky site not something I pay 100 quid a month for. Get it fixed and issue rebates.
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Gary Adams (@GazzaAdams) reported@virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.
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johan cruft (@rjbjmb) reported@virginmedia I don’t have sky sports as part of my package with you but have been able to watch it since Saturday. Is this part of the same issue?
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Chris4RAFC (@Chris4RAFC) reported@Smallworth_xx @virginmedia my son had the same problem but lucky he went to the Wycombe match on Saturday but tonight had to watch it via the sky sports app as he is with Virgin too, luckily I am with sky and could watch my team Saturday on the red button and i watched a game tonight and no issues
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doozerlyn (@doozerlyn) reported@YouMadBruv3r @virginmedia Check on their service checker page.... Mine says will be sorted at 1008 hours on 28th August... Very specific... I bet yours will be the same.... @virginmedia lying to everyone, refunding no one....
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Captain Howdy (@colonbarbarian) reported@Dratcliffe1986 @virginmedia @ExeterBub You need to first register the outage through Virgin media itself. I do this everytime there is an outage. Virgin will usually then give you any compensation, if they don't, then report to Ofcom.