Virgin Media

Virgin Media Outage Report in Bristol, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Bristol come from postal codes BS3, BS1, BS6, BS2 and BS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bristol, England 01/15/2025 04:00

January 15: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Bath and Clevedon.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Wi-fi
United KingdomBristol Wi-fi
United KingdomBath Internet
United KingdomBristol Wi-fi
United KingdomBristol Internet
United KingdomBristol Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • algro10 Al (@algro10) reported from Clevedon, England

    @10sam_h Yeah likewise, virgin media awful still not sorted it

  • amy_noony Amz (@amy_noony) reported from Bristol, England

    Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38

  • brizzleboy pete jones (@brizzleboy) reported from Avonmouth, England

    @virginmedia Sadly the phone never gets answered,we know if they did answer, someone in the retention centre might even help?

  • sarahellenk1 SarahellenK (@sarahellenk1) reported from Westerleigh, England

    @virginmedia please can someone help me. I need a number to call you on

  • AndyMWilcox Andy Wilcox (@AndyMWilcox) reported from Kingswood, England

    @virginmedia My broadband keeps disconnecting. This is my 4th time contacting and it gets worse each time you apparently fix something. Please can you fix it. I cannot work at home and I’ve just been booted out of your online chat to resolve the problem!

  • emmainglasgow emmainbristol (@emmainglasgow) reported from Bristol, England

    @virginmedia what's the deal, my box hasn't worked for 2 days??? This is the 3rd technical problem lasting more than 2 days that I've had this year. This is ridiculous now

  • gillih Gill Harrison (@gillih) reported from Bristol, England

    Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?

  • chrisorman Chris Orman (@chrisorman) reported from Bradley Stoke, England

    Just spoken to @virginmedia customer services about red light on my hub. They GUARANTEED that the light will revert to white in the next 24 hours. Wonder what happen if their guarantee fails?

  • hurleyb0b Rob Hurley ✈️ (@hurleyb0b) reported from Bristol, England

    Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?

  • BRFCSamuel Sam 🏴‍☠️ (@BRFCSamuel) reported from Kingswood, England

    @virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.

  • williamjbrown william brown (@williamjbrown) reported from Bristol, England

    @BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy

  • BRFCSamuel Sam 🏴‍☠️ (@BRFCSamuel) reported from Kingswood, England

    .@virginmedia telling us to sit and wait for 24 hours without internet just incase our Wi-Fi starts working again before they’ll actually do anything, great customer service… not 👍🏻

  • xChuChux911 Hi, call me Chu x (@xChuChux911) reported from Bristol, England

    @virginmedia I never gave out any personal information as I knew it was a scam cus I'm with Sky. The number was 02045099664 but it was spoofed. Lady had an Indian accent and said technicians in my area had fould a fault which was affecting my computer.

  • LetRIP Matt (@LetRIP) reported from Thornbury, England

    @virginmedia Quite the worst customer contact centre ever. Website does not offer phone or email contact. Only way to get web chat is to go to complaints page. 1 hour to get a 1 minute task done. Deliberately cut off twice. #poorservice

  • algro10 Al (@algro10) reported from Clevedon, England

    @stewartcarter6 Appears it’s a Virgin media issue , shambles

  • LetRIP Matt (@LetRIP) reported from Thornbury, England

    @virginmedia No. Your chat representative cut me off. Have wasted over an hour already. You must be joking if you think I’m going to waste more time on your awful service

  • LetRIP Matt (@LetRIP) reported from Thornbury, England

    @virginmedia Yes. That isn’t the point though. Your website has no information about how to contact you. And your web chat takes 1 hour to do the task of reporting bad speeds. Your contact support needs vast improvement.

  • chloehester Chloe (@chloehester) reported from Bristol, England

    Why does @virginmedia online chat never work?! Its a nightmare trying to get through on the phone 😭 I just need to change my package ffs.

  • j_bettany Jacob (@j_bettany) reported from Clevedon, England

    So many scammers calling from '@VirginMedia Technical Support' at the moment. 5 in 24 hours. I've taken to suggesting they might think about getting a different job but heartbreaking to get the response, 'can you give me one?' It's basically #organisedcrime built on #poverty

  • gillih Gill Harrison (@gillih) reported from Portishead and North Weston, England

    @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • garethblackwood Gareth Blackwood (@garethblackwood) reported

    @virginmedia Fix expected at 10pm. Nice one 😩

  • Reggae_121 Skinny Legend 💭 (@Reggae_121) reported

    @iiMiSTx @virginmedia Bruh ... they need to sort themselves out . Had the same problem few years ago wit bt -_-

  • AshEvans2 Ash Evans (@AshEvans2) reported

    @virginmedia do you know when your ‘register’ page will be working? New customer trying to register to use the app. Both app and online registration impossible because the Captcha takes the screen up and won’t let me select individual boxes 🙃

  • DuaneDibbIey Alex Dibbs (@DuaneDibbIey) reported

    @virginmedia What level of customer service do you provide via live chat?

  • andy_richards1 Andy Richards (@andy_richards1) reported

    @virginmedia We (our household and neighbours who also use Virgin Media) have experienced intermittent outages for weeks now. Your customer services just say it’s being looked into…….that’s not good enough.

  • couchio1983 Couchio (@couchio1983) reported

    @virginmedia And check this out!!!! 4 times slower then it should be 2 times slower then what I had before you called me to sell this **** package!!! Yet I get an email bill £25 more expensive how does that work??? You fail to meet your own garuntee but still charge me?? @Ofcom @BBCWatchdog

  • consected Phil Ayres (@consected) reported

    @virginmedia I reset all my network settings. Still the same issue.

  • generationLoki Rebecca (@generationLoki) reported

    Not @virginmedia trying to get me to pay an additional monthly subscription fee just to access the service I already pay for! nah, virgin wouldn't do that 🤔🤔🤔

  • DuaneDibbIey Alex Dibbs (@DuaneDibbIey) reported

    @virginmedia What can live chat help with?

  • rachturner22 rachael hagar (@rachturner22) reported

    @virginmedia They don’t come to my address they just cancel less than 12 hours before