Virgin Media

Virgin Media Outage Report in Bristol, England

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The latest reports from users having issues in Bristol come from postal codes BS2, BS1, BS15, BS5, BS3, BS6, BS10 and BS4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bristol, England 12/02/2025 18:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon and Bath.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Wi-fi
United KingdomBristol Wi-fi
United KingdomBristol Phone
United KingdomBristol Total Blackout
United KingdomBristol Internet
United KingdomBristol Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers

  • mhendy1971 mark hendy ⚒ (@mhendy1971) reported from Bristol, England

    Anyone else having picture problems with the boxing on sky sports box office via @virginmedia

  • mhendy1971 mark hendy ⚒ (@mhendy1971) reported from Bristol, England

    @virginmedia But who said I paid £25 just to watch the main advent? I paid £25 to watch all the fights not just one. Very disappointed with your reply, very poor customer service

  • sarahcliftonsc Sarah (@sarahcliftonsc) reported from Kingswood, England

    @virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia More awful service from @virginmedia #virginmediadown

  • NurulAmir3 NurulAmir (@NurulAmir3) reported from Bristol, England

    Unprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.

  • LucyFooter Lucy Footer (@LucyFooter) reported from Bristol, England

    @virginmedia could you let me know how to contact the technical team? I’ve had an issue with my tv for months but can’t get through to customer services . Thanks!

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me

  • VickyLorych VickyL (@VickyLorych) reported from Bristol, England

    @virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.

  • Joner030277 Matthew Jones (@Joner030277) reported from Bristol, England

    @virginmedia Another 65mins waiting for anyone to help to be cut off again for the 2nd time. You have no customer service

  • NurulAmir3 NurulAmir (@NurulAmir3) reported from Bristol, England

    @virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance

  • mhendy1971 mark hendy ⚒ (@mhendy1971) reported from Bristol, England

    Well after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5

  • VickyLorych VickyL (@VickyLorych) reported from Bristol, England

    @virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.

  • AlisonCrichton Alison Crichton (@AlisonCrichton) reported from Nailsea, England

    @virginmedia Done all that messaging service was useless.

  • misseschampers Lucy Champion (@misseschampers) reported from Bristol, England

    @virginmedia hi :) I'm just coming up to 5 hours wait time on the messaging service. I havent had the same kind of automated messages as previously... is it working? Thank you!

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home

  • leedumble Lee (@leedumble) reported from Avonmouth, England

    @virginmedia very poor customer service 😡 been a customer for 18 years and don’t not give a dame @SkyHelpTeam

  • Joner030277 Matthew Jones (@Joner030277) reported from Bristol, England

    @virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?

  • neilwilkinsx Neil Wilkins (@neilwilkinsx) reported from Bristol, England

    OMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JDBanger JD (@JDBanger) reported

    @virginmedia Broadband outage again!! All day Sunday. London NW6.

  • Michelle_Champ Michelle Champion (@Michelle_Champ) reported

    Sick of @virginmedia everytime watching sky sports I have to reboot because its glitching and then try speak to an advisor and they only answer when they are closing so can't help 🖕

  • JacquiFromSheff Jacqui 🕷️ (@JacquiFromSheff) reported

    @virginmedia Friend up the road posted an interruption in service for Blueyonder emails. Will check with him. (We have a neighbourhood WhatsApp group)

  • melfasa2 Mel ✨ (@melfasa2) reported

    @virginmedia why is virgin media so ****. It’s constantly going down in our area. It is never working yet they want to charge you a full bill every month but don’t provide full usage every month. Worst brand ever

  • TechieSaigon Sheree 🐝 (@TechieSaigon) reported

    @virginmedia It says there are no issues in my area at the moment

  • DeanCla90659726 DeanClark (@DeanCla90659726) reported

    @jillburrell @virginmedia Thanks it seems loyalty to a company counts for nothing as soon as you leave them. They don’t provide a service in our area so they close the account earlier than expected and basically say good bye we can’t help you anymore

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.

  • CptSean24 Sean (@CptSean24) reported

    Today's Internet speed is so low. It takes ages to do anything even a basic thing. @bt_uk are beyond a joke. If @virginmedia would actually do their job and get here to install our Internet then BTs crap services wouldn't be a problem to us.

  • talkalot34 Pauline Davidson (@talkalot34) reported

    @virginmedia my broadband has gone down, can I get an update please?

  • GamerFiend_ Jordan | Gamerfiend (@GamerFiend_) reported

    @virginmedia Can one of your techs please tell em why my connection keeps dropping out for a few seconds before coming back? im streaming games & it RUINS my whole stream, im done with this poor service, needs sorting ASAP. Ive ran all of your "tests" No issues. ha