Virgin Media Outage Report in Bristol, England
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The latest reports from users having issues in Bristol come from postal codes BS4, BS2, BS3, BS1, BS5, BS6, BS7 and BS15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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Matt Ewing
(@MattEwing7) reported
from
Bristol, England
@Virgin @virginmedia @richardbranson Your customer service is so painful and appalling. 2 rings and the sales team answer, 20 minute transfer to Loyalty team, gave up when needing to be transferred to Contract Services team. FFS I only wanted to remain a customer!!!
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Jason side
(@jason_side) reported
from
Bristol, England
@virginmedia No thanks I keep doin this and it keeps saying there's a problem and I keep being told it will be fixed
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Mike Lind 🦏
(@mikelind2) reported
from
Bristol, England
@virginmedia sadly having to post again. Home broadband down again. Your service is so unreliable it is useless. U have failed to provide a reliable broadband service and remain in breach of contract.
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Rich Hemming
(@1210sounds) reported
from
Bristol, England
@alone_music @virginmedia Jesus that’s bad, thought it could be done online the activation. I moved house and they said 20£ to move. What they didn’t say was that they renewed the contract and double billed me as they take one month in advance as a new contract. Complained to @virginmedia nothing done
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Irfon Watkins
(@irfonw) reported
from
Bristol, England
@virginmedia been waiting in call queue for 20 mins to speak to someone. No indication of where I am in queue. Just shit music indicitave of a shit customer service
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help
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Jonathan Phillips, Esq.
(@DigitalJonathan) reported
from
Bristol, England
@virginmedia down again... it’s been awful all day. Up and down. You really are a terrible provider.
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Matt Ribbins
(@mattyribbo) reported
from
Filton, England
@virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
Virgin media service - connection goes down with 24 hours & no help from technical services, just reading from a script & no escalation. Giving up after a year of unacceptable service. Lovely and polite on social media, impossible once a customer #virginmedia
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia Internet connection has been down, again, all day. BristolBS8. Automated reporting and another 23 minutes waiting for technical support
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Lee Rendall
(@LeeRendall) reported
from
Bristol, England
@charllou1 @virginmedia Genuine, was kept on hold 50 mins couple weeks back then when the operator came on told us there was an issue and i had to call back 😳 was FUMING!
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τ!m ω0ɍ†ɧ
(@TimWorth1) reported
from
Bristol, England
@virginmedia down again.. no phone line internet or TV here in BS16
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia's customer services is the WORST
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🌈Rebekah Rhian🦄
(@RebekahMorriss) reported
from
Bristol, England
@gavindp2012 @virginmedia It's really annoying because my cctv is ran by the WiFi and it needs resetting all the time it's down
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τ!m ω0ɍ†ɧ
(@TimWorth1) reported
from
Bristol, England
@granuailemalia @SkyUK Probably the same issue @virginmedia had a while ago.
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!
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Jason side
(@jason_side) reported
from
Kingswood, England
@virginmedia Box is connected to TV via HDMI cable I've tried different cables and hdmi ports on TV to eliminate those as issues. Doesn't happen with on-demand programs.
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Amy Beardmore
(@amybeardy) reported
from
Winterbourne, England
@amandavin @virginmedia I need fibre though because of stupid children streaming games and all sorts of nonsense. Anything other than virgin also comes with a £50 BT phone line installation. They’ve got me over a barrel
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Ken Trowbridge
(@KenTrowbridge3) reported
from
Bristol, England
@virginmedia Can we DM this issue please or give me a contact number where I can actually speak to someone without the intensely annoying waiting times. Thanks in advance and anticipation! Ken
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eeesshh
(@ayeshaocrazyone) reported
I am still waiting for it to be fixed so will complete your form after . someone just been to fill in the holes before Virgin media have even been to fix it .. couldn’t make it up !
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Andy Quinn
(@AndyQui29237736) reported
@shaunmc1consult @xXTHLXx @virginmedia They’ll have to post a new hub out they mentioned that. But it’s still theirs if I ever leave virgin they take it back so I shouldn’t have to pay for it really it’s part of the service & postage wouldn’t be £35 lol
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rachel rose
(@racheltherose) reported
@virginmedia you seem to have switched my internet and phone off, despite assuring me yesterday I would revert to a rolling contract today. Please help. I've got work to do and no broadband!
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Andy Fisher
(@Klonny63) reported
@virginmedia I tried calling customer service but no joy . This service is a lifeline in my current medical situation . If your not bothered maybe I should give SKY a call
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Andy Fisher
(@Klonny63) reported
@virginmedia Yes it says broadband is down , the tv says premier sports is down says nothing about the rest . Please DM me please
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MrDeeJay
(@spinningthedisc) reported
@virginmedia It’s not very clear not a mention on the main contract small print well hidden. I will be taking this further - this should be shown on main contract and is not. If not rectified then you will lose a customer at end of this term for good.
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Colin Hudson
(@Colzoss) reported
@virginmedia I had done everything online because I was getting low broadband cover and occasional breaks. When i had run through it all it it said there was a free upgrade to a Hub3 available (i have a Hub1) When i followed the request it simply said - tech problems - and i should try again
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MrPatrickus
(@MPatrickus) reported
@virginmedia Yes I have tried rebooting multiple times, it comes back up after a couple hours. But between 12- 1 or 2 am it doesn’t matter if I restart it stays down.
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JD
(@jimmydobsonn) reported
@virginmedia So there’s no way you can offer me help on how to find out when my IP will change? Considering switching provider at this point.
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Andrew M
(@Andrew_Murray91) reported
@virginmedia Hi, I'd like to make a complaint and ask for an engineer visit but all routes via your website take me to generic "have you tried this?" screens. I'm losing money here, please advise!!