Virgin Media outages and service status in Bristol, England

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon, Nailsea, Bath, and Portishead.

City	Problem Type	Report Time
Bristol	Internet	2 days ago
Bristol	TV	3 days ago
Clevedon	Internet	7 days ago
Bristol	Internet	8 days ago
Bristol	Internet	8 days ago
Bristol	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

• 
  Matthew Turner (@MTurnerNFL) reported 4 minutes ago from Bristol, England

  @virginmedia The only issue I have with that is that every time I contact that number, the following happens: 1) I explain the issue, again 2) they advise me to follow the steps as are online, again, that I've already done, even though I say I've done them 3) they ask me to monitor 1/2

• 
  Acuharmony-UK (@AcuharmonyUK) reported 6 minutes ago from Clevedon, England

  @virginmedia No reported issues. Tried the fixes before, and so did virgin chat. Not just my handset, other people are having the same problem. Am I going to have to change networks, is that what you're saying? Due to the change to O2?

• 
  Toby Osborne (@TobyOsborne1) reported 7 minutes ago from Bristol, England

  @virginmedia My account has been compromised so I can’t sign in to join?

• 
  Shitsgigglesngloves (@Shitsgigglesng1) reported 7 minutes ago from Kingswood, England

  @Birdybabe07 @virginmedia Bt, great deals atm. Once back on openreach network you can move around with over 50 companies. Once on virgin you can only use virgin. bt will happily re instal to get you back on openreach network. Unless you need business fibre...then I can provide or advise👍.

• 
  Mark Round (@Fingers247) reported 10 minutes ago from Bristol, England

  @virginhelp @virginmedia I need some way to resolve this, and can’t be the only one stuck in this situation. I can provide birth certificates, passports, etc, etc. Your support staff want 3 letters of a password nobody knows.

• 
  Amy (@Yippers) reported 16 minutes ago from Bristol, England

  @virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.

• 
  Derby Pascal (@derbypascal) reported 20 minutes ago from Bristol, England

  @virginmedia The service checker just says its down but doesn't tell me what's going on.

• 
  Jonathan (@DigitalJonathan) reported 21 minutes ago from Bristol, England

  Genius timing @virginmedia - webinar to deliver in 2 hours and now you go cold again. I’m not even surprised. Terrible company, utterly unreliable.

• 
  Enzo Faulhaber (@enzo_faulhaber) reported 24 minutes ago from Yate, England

  @virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐

• 
  Der Shru (@DerShru) reported 25 minutes ago from Bristol, England

  Saw a Sur rune drop but the internet suddenly cut out. @virginmedia does it again. #D2R

• 
  Rajnish Razdan (@RajnishRazdan) reported 28 minutes ago from Bristol, England

  @virginmedia If you’ve got something positive to contribute DM me, like getting someone to call me. Why would I remember the details of 2 hours that I will never get back

• 
  Toby Osborne (@TobyOsborne1) reported 29 minutes ago from Bristol, England

  @virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone

• 
  Andrea Buffery (@Andrea_Buffery) reported 31 minutes ago from Bristol, England

  @virginmedia is there an outage problem in BS8 (Bristol)? We’ve lost the internet and TV connection.

• 
  J Stan (@Superstan_92) reported 34 minutes ago from Bristol, England

  @virginmedia Multiple problems when moving home. Now we have been told we won't have anything installed until 31st December when we moved in on 29th November.

• 
  VickyL (@VickyLorych) reported 38 minutes ago from Bristol, England

  @virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩

• 
  Tina Badley (@tinabadley) reported 47 minutes ago from Bristol, England

  @BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.

• 
  Ryan Carrington (@thisisryanc) reported 48 minutes ago from Bristol, England

  @virginmedia Constantly drops out, coupled with frequently slow speeds. Price increases for a worsening service.

• 
  Gill Harrison (@gillih) reported 55 minutes ago from Portishead and North Weston, England

  @virginmedia Hi - are you going to help me with the issue with your servers @virginmedia @VirginMediaCorp please? No emails between my Outlook and your servers since Thursday.

• 
  AngelMelSelector (@AngelMel2017) reported 55 minutes ago from Bristol, England

  @virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks

• 
  Gareth Balmer (@garethbalmer) reported 56 minutes ago from Bristol, England

  @virginmedia All good now - there were some power issues in another part of Gloucester that seemed to be causing the V6 box at our house and a few friends to restart. Very odd

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 3 minutes ago

  In the meantime the @virginmedia ‘supervisor’ whom I waited 90 mins to talk to on Tues night, & who promised to escalate our outage to engineering so I could have SOME INFORMATION, has of course not been in touch Just like the other supervisor who made the same promise last week

• 
  Jess Stocks (@jrstocks89) reported 7 minutes ago

  @virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend

• 
  Alan 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿🇱🇹 (@AlanBM91) reported 12 minutes ago

  Anyone else @virginmedia not letting them sign in to My virgin media? On the website or the app?

• 
  Swindon! (@swindon124759) reported 14 minutes ago

  @virginmedia when I press the red button to access sky sports plus I no longer receive an error message. Has my box been successfully updated to fix this issue and I should now expect no further issues from this incident? Thanks @Virgin

• 
  Andy (@sadelta99) reported 17 minutes ago

  @virginmedia well done - you fix the issue then it’s broken again so back to no services again and of course your lines are closed so no way of calling

• 
  Richard Aldous 🍊 (@RJAldous1) reported 19 minutes ago

  Hey @virginmedia how long does it take to sort out a connection issue as my broadband and tv went down about 14:00 and still just getting a flashing red light on my router (yes I reported it) these days it’s hard to do anything without internet access! 😡

• 
  Sir Christopher (@chrishenry88) reported 24 minutes ago

  @virginmedia my services will be suspended because of an outstanding bill , however , this is not the first time , that the bill was paid , screenshots taken and now it’s up to Virgin media . Why should I be paying for a shoddy service , at best , anyway ?

• 
  Paul Green (@pgreen83) reported 26 minutes ago

  @virginmedia And idea what you have not replied to my post and now ignoring my DMs? Breach of contract and you are now in breach of your complaint procedure

• 
  Gary Adams (@GazzaAdams) reported 26 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Brian Saxton (@bksaxton26) reported 27 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_view09 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies