Virgin Media

Virgin Media Outage Report in Bristol, England

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The latest reports from users having issues in Bristol come from postal codes BS5, BS1, BS10, BS15, BS2, BS3, BS6 and BS32.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bristol, England 12/11/2025 11:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon and Bath.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Wi-fi
United KingdomBristol Wi-fi
United KingdomBristol E-mail
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet

Community Discussion

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Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded

  • leedumble Lee (@leedumble) reported from Avonmouth, England

    @virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?

  • misseschampers Lucy Champion (@misseschampers) reported from Bristol, England

    @virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)

  • MartinRose2 Martin Rose (@MartinRose2) reported from Bristol, England

    @mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.

  • brizzleboy pete jones (@brizzleboy) reported from Bristol, England

    @virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬

  • TruVetCommando TruVetCommando (@TruVetCommando) reported from Avonmouth, England

    @Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.

  • edwinokli Edwin Walker (@edwinokli) reported from Bristol, England

    @virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.

  • TruVetCommando TruVetCommando (@TruVetCommando) reported from Avonmouth, England

    @virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached

  • adamnieman Adam Nieman 💙 (@adamnieman) reported from Bristol, England

    @jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.

  • digthisfood Pete Lawrence (@digthisfood) reported from Bristol, England

    I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.

  • fifiifif Fi Willi (@fifiifif) reported from Bristol, England

    AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised

  • chloehester Chloe (@chloehester) reported from Bristol, England

    @virginmedia my partner has had no reception on his mobile for at least 24 hours now, we've tried resetting the phone etc and nothing is working. Is there an issue on the network?

  • jonki1980 Jon K (@jonki1980) reported from Bristol, England

    @virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown

  • stace_the_face stace_the_face 💙💙💙🎓🎓🎓 (@stace_the_face) reported from Bristol, England

    @virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.

  • courttttxxo Court✨ (@courttttxxo) reported from Avonmouth, England

    Honestly @virginmedia has to be the biggest load of **** ever. We never have WiFi, even the TV that’s hooked up to the Ethernet cable isn’t working. At least once a day the WiFi drops. We live in Bristol, not the ******* outback

  • VickyLorych VickyL (@VickyLorych) reported from Bristol, England

    @virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡

  • CraigAllan5 Craig Allan (@CraigAllan5) reported from Clevedon, England

    @virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dave6018 David (@dave6018) reported from Penwortham, England

    Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay

  • DannyJamesEarls D A N (@DannyJamesEarls) reported from Stevenage District, England

    Charity stream raised £290 quid for the NHS tonight before the @virginmedia internet cut out with 5 games to go. Everyone was class getting involved. Will try to complete tomorrow.

  • gkse16 Graham Henderson-King (@gkse16) reported from Salford, England

    @wearysole4 @virginmedia @bt_uk I thought it was just us but totally agree the network speed is shite round here.

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult

  • JoanneSlavin Joanne Slavin (@JoanneSlavin) reported from Rotherham, England

    Getting fed up now can’t get any emails through my Blueyonder account by @VirginMediaCorp saying server is down also can’t access my account with the passwords what is happening anyone else having this issue #virginmedia

  • Gregster29 Greg O'Connell (@Gregster29) reported from Wallasey, England

    .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

  • Edgarcia2Edwin Edwin (@Edgarcia2Edwin) reported from Hemel Hempstead, England

    @virginmedia Thank you for answering so promptly. I have had the same package for 4 years. 2 boxes with BT sport. Nothing fancy. £85.50 is extremely steep and I therefore need to cancel. No TV contract should cost this much. Please direct me to the cancellations team. Thank you.

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I run the tests and everything but my internet is still down

  • Clarko2000 Paul Clarke (@Clarko2000) reported from Welwyn, England

    If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

  • onfe1 Eddie (@onfe1) reported from Romford, England

    @aaronosher @virginmedia Fairly common problem with the hardware in the Virgin hub unfortunately