Virgin Media Outage Report in Bristol, England
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The latest reports from users having issues in Bristol come from postal codes BS2, BS7, BS4, BS1, BS10, BS15, BS3 and BS5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities: Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia Another 65mins waiting for anyone to help to be cut off again for the 2nd time. You have no customer service
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Anyone else having picture problems with the boxing on sky sports box office via @virginmedia
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
@virginmedia But who said I paid £25 just to watch the main advent? I paid £25 to watch all the fights not just one. Very disappointed with your reply, very poor customer service
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Well after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5
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NurulAmir
(@NurulAmir3) reported
from
Bristol, England
@virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home
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Lucy Footer
(@LucyFooter) reported
from
Bristol, England
@virginmedia could you let me know how to contact the technical team? I’ve had an issue with my tv for months but can’t get through to customer services . Thanks!
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia More awful service from @virginmedia #virginmediadown
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Alison Crichton
(@AlisonCrichton) reported
from
Nailsea, England
@virginmedia Done all that messaging service was useless.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi :) I'm just coming up to 5 hours wait time on the messaging service. I havent had the same kind of automated messages as previously... is it working? Thank you!
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NurulAmir
(@NurulAmir3) reported
from
Bristol, England
Unprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia very poor customer service 😡 been a customer for 18 years and don’t not give a dame @SkyHelpTeam
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Neil Wilkins
(@neilwilkinsx) reported
from
Bristol, England
OMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GrappleApp - The Jiu Jitsu Game
(@GrappleAppGame) reported
@vicksterfox @virginmedia I’m not sure yet, I’ll be calling to cancel this week and I’m sure I’ll end up being hit with some sort of additional cost. Looks like I either pay a cancellation fee, or I pay an extra month at £59.25.
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Paul
(@iPauloxD) reported
@Happyda41322281 @virginmedia Had them for years 3 streets down and were the best. Literally only option is Sky or BT and it goes down at least 3 times a week
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Paul
(@iPauloxD) reported
Sky internet down again. Imagine my shock. Cretins @virginmedia hurry up and cable my street
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Stephen Old, #ServingThePinguwaldaUntilDeath
(@StephenOld) reported
@virginmedia 01519241663 Just been texted that you will disconnect me in 48 hours. I am expecting an inheritance in the next two weeks. If that happens. I will cancel my subscription and go to Sky broadband. I am told they have much better customer service.
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Michelle Rollinson
(@Evans__Michelle) reported
@virginmedia Surprise surprise! been almost 48 hours and still not resolved or showing refund! Fobbed off again!! In online complaints forums are loads of customers that are also being fobbed off with the same excuses! Terrible customer service again!
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Gem
(@Gemnffc) reported
Upgraded my Internet and all I've had since is it keep buffering and going off 🙄🙄🙄, wish I never bloody bothered. @virginmedia sort it out please, it's getting past a joke 🙄
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Rob
(@Rob87099367) reported
@virginmedia your engineers have done nothing to fix this immense packet loss. Internet has been on and off the whole week, and not just for me. I speak for everyone when I say we r sick & tired of waiting for 2h+ on your customer support line and not getting the service we pay 4
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Ian Hickson
(@ps3samson) reported
@virginmedia issues with our tevo box it restarted itself now pixelated on all channels some are unwatchable like E4 and channel 5 rang support and they said it was my TV its not, tried to book a engineer gave a date when nobody's in and very unprofessional call center staff.
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Al Giles
(@algilesuk) reported
@skytv so, the equipment I use to spend a lot of money with you each month fails, and I can’t get hold of anyone to fix it? Hello @virginmedia - fancy a new account?
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Matt Knight
(@MattKnight__) reported
Another intermittent signal issue in your area from @virginmedia broadband. Such a rubbish service