Virgin Media

Virgin Media Outage Report in Bristol, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Bristol come from postal codes BS2, BS5, BS7, BS4, BS16, BS1, BS8 and BS3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bristol, England 01/13/2026 21:35

January 13: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Bath and Clevedon.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Total Blackout
United KingdomBristol Total Blackout
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @virginmedia Im not sure but a few questions? Im not your customer? I have never gave you my information? I left you and I have a different number? So why do I have to contact you? I dont think I shall ever come back to you after this?

  • VickyLorych VickyL (@VickyLorych) reported from Bristol, England

    @virginmedia I’ve been trying to get hold of you since you said you’re putting up my bill by 7.5% in COVID but you hung up on me before someone picked up and now your phone lines are down 😡

  • avh12 aimeeeee (@avh12) reported from Patchway, England

    @virginmedia intermittent WiFi, that keeps cutting out. Service test says nothing is wrong. I've followed all the instructions. No way of contacting you online?

  • misseschampers Lucy Champion (@misseschampers) reported from Bristol, England

    @virginmedia hi, just wondering what the wait time is on the messaging service as I'm not sure if I'm in a queue or if something has gone wrong (waiting 2 hours so far) Thanks!

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @virginmedia now you have cut services to an essential medical services home worker when the call logs clearly show your errors & the fact we’re on calls of 2+ hours without success. DISGRACEFUL company #CICAS #CEDR @Ofcom

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded

  • misseschampers Lucy Champion (@misseschampers) reported from Bristol, England

    Today's @virginmedia update... 9.46 I connected to the messaging service. At 10.48 I was put through to the correct department. Still waiting. 5.5 hours so far. Carrier pigeon may be quicker 🤔 So far over 3 days I have been waiting on their messenger thing for 12.5 hours.

  • misseschampers Lucy Champion (@misseschampers) reported from Bristol, England

    @virginmedia are the customer relations messaging team online? I know it takes a while... but I was connected to them over 2.5hrs ago.....

  • CraigAllan5 Craig Allan (@CraigAllan5) reported from Clevedon, England

    @virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.

  • Saralimback Sara Venn (@Saralimback) reported from Bristol, England

    @virginmedia No someone has deleted it overnight after saying they could help via DM. This is appalling behaviour-it was whoever was tweeting yesterday.

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @virginmedia I dont want an account with you to send a complaint. I do not want to be your customer. All I want is to get this resolved. Do I have to go through @Offcom to resolve the issue issue?

  • Saralimback Sara Venn (@Saralimback) reported from Bristol, England

    Hi @virginmedia we are trying to get hold of someone to cancel our internet/tv with you but it seems impossible. Please advise. @AndyVenn1

  • TheTestDoctor Dan Billing (@TheTestDoctor) reported from Bristol, England

    @inclusively_amy @virginmedia Nope...Manchester issue?

  • Geo88HH George Hoddinott (@Geo88HH) reported from Bristol, England

    @virginmedia how can I contact you in regards to removing premium channels from my account please? Have tried calling a number of times but cannot get through to a human. Is there a webchat service or similar?

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom

  • LouRipley Louise Ripley (@LouRipley) reported from Bristol, England

    @virginmedia @virginmedia your tweet is a typical example of your utter incompetence. Issue relates to OVERCHARGING & inability to invoice agreed contract value followed by inability to resolve situation C-3112201993 try #dowhatyoupromise Also now with #CEDR

  • LouRipley Louise Ripley (@LouRipley) reported from Bristol, England

    @virginmedia GET A MANAGER TO DEAL WITH OUR ISSUE!!!! A deadlock letter is needed now as we are raising a case

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @liveseytowers @virginmedia @SkyUK Thanks I just might as I have never gave them any information. They had my mobile number and email address. So I need to get to the bottom of the problem 🤔

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting

  • digthisfood Pete Lawrence (@digthisfood) reported from Bristol, England

    I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SiggsDan Dan Siggs (@SiggsDan) reported

    @virginmedia @richardbranson Why am I sitting in my home office with my laptop tethered to my phone looking at your router and booster blinking moronically and uselessly at me? You are both expensive AND poor.

  • ClassicSoulDJ Shorty (@ClassicSoulDJ) reported

    @virginmedia Service is fine as it works downstairs in our house but not upstairs - your engineers have said that the walls are too thick and the signal doesn’t travel upstairs - need a wi fi booster for upstairs @virginmedia

  • sarfrazmanzoor Sarfraz Manzoor (@sarfrazmanzoor) reported

    Hello @virginmedia I’m having broadband problems apparently due to ‘intermittent issues’ - not great since I’m doing an online book festival interview this evening. Any chance you could sort it out by then?

  • kathycotter67 Kathy Harris (@kathycotter67) reported

    @virginmedia WiFi down again, told there is an issue with router and need to monitor it for up to 7 days - working from home and my employer (rightly so) won’t accept that. Paying £70pcm totally unacceptable. Please call me back.

  • mot_leave mot leave (@mot_leave) reported from Waterford, Munster

    @virginmedia incredible, I've been trying to watch Underbelly, looks good, I'm sure it is. Problem is I need subtitles, a little bit hard of.. Cannot figure out dialect without subtitles, @virginmedia seem to ignore the hard of hearing, imagine in 2021. Thank God for RTE,BBC etc

  • kathycotter67 Kathy Harris (@kathycotter67) reported

    @virginmedia That’s helpful …. In addition to my WiFi not working and being advised up to 7 days to fix it you also offer no alternative solution.Customer service at its best!

  • CBeestin Charlotte Beestin (@CBeestin) reported

    @virginmedia Hi, it’s morriston, Swansea. Green street / Bedford street I am not sure if the door is broken or shut needs closing - haven’t got a photo sorry

  • sergio33468375 sergio (@sergio33468375) reported

    @virginmedia is virgin media down?

  • danjconn Dan Conn (@danjconn) reported

    @Garyw_ @LisaForteUK I personally left Virgin Media after finding out they store passwords in plain text and consider this something that doesn't need changing. I would wager that if people lost something they cared about then reputational damage would occur.

  • SharpshotII Matt (@SharpshotII) reported

    @virginmedia I have checked my status and it appears that everything has no known issues, except it does.