Virgin Media outages and service status in Bristol, England

Problems in the last 24 hours in Bristol, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bristol, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Clevedon, Nailsea, and Bath.

City	Problem Type	Report Time
Bristol	Internet	6 days ago
Bristol	TV	7 days ago
Clevedon	Internet	10 days ago
Bristol	Internet	11 days ago
Bristol	Internet	11 days ago
Bristol	Internet	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

• 
  Sethina A Watson (@morefluids) reported 36 seconds ago from Bristol, England

  It is rubbish right now. Dropped my WiFi and couldn’t use mobile network. Service has been terrible past 3 weeks. Really bad @virginmedia #virginmedia Seems like it’s not just me

• 
  Alex (@0JTheJuice) reported 1 minute ago from Bristol, England

  @virginmedia Hey BG, so in total it disconnected 7 times from 7pm yesterday. The lights started flashing Green, after multiple resets it continued to disconnect throughout the evening. Really disappointed. Not the first time I’ve had issues with virgin’s internet.

• 
  Gill Harrison (@gillih) reported 5 minutes ago from Bristol, England

  Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?

• 
  Chris Orman (@chrisorman) reported 5 minutes ago from Bradley Stoke, England

  Just spoken to @virginmedia customer services about red light on my hub. They GUARANTEED that the light will revert to white in the next 24 hours. Wonder what happen if their guarantee fails?

• 
  Neil Cairns (@neilcairns) reported 6 minutes ago from Bristol, England

  @virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

• 
  Gill Harrison (@gillih) reported 8 minutes ago from Portishead and North Weston, England

  @virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.

• 
  Matt (@LetRIP) reported 11 minutes ago from Thornbury, England

  @virginmedia Quite the worst customer contact centre ever. Website does not offer phone or email contact. Only way to get web chat is to go to complaints page. 1 hour to get a 1 minute task done. Deliberately cut off twice. #poorservice

• 
  Carol Gladwin (@carolgladwin) reported 14 minutes ago from Nailsea, England

  @virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.

• 
  Tina Badley (@tinabadley) reported 17 minutes ago from Bristol, England

  Has anyone else's @virginmedia email gone down AGAIN? I'm trying to run a business here.

• 
  Amy (@Yippers) reported 25 minutes ago from Bristol, England

  @virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.

• 
  Matthew Turner (@MTurnerNFL) reported 28 minutes ago from Bristol, England

  @virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.

• 
  Neil Cairns (@neilcairns) reported 28 minutes ago from Bristol, England

  @virginmedia Yes. Powered down, switched off etc etc. Why would only certain content not delete and other content delete fine? Doesn’t make sense?

• 
  Amz (@amy_noony) reported 29 minutes ago from Bristol, England

  Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38

• 
  Martin Parfrey (@martinparfrey) reported 31 minutes ago from Kingswood, England

  @virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!

• 
  Jonathan (@DigitalJonathan) reported 32 minutes ago from Bristol, England

  Looks like @virginmedia #virginmedia is down in Bristol again. Bravo. Idiots

• 
  pete jones (@brizzleboy) reported 34 minutes ago from Avonmouth, England

  @virginmedia Sadly the phone never gets answered,we know if they did answer, someone in the retention centre might even help?

• 
  Toby Osborne (@TobyOsborne1) reported 40 minutes ago from Bristol, England

  @virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone

• 
  Matthew Turner (@MTurnerNFL) reported 42 minutes ago from Bristol, England

  @virginmedia The only issue I have with that is that every time I contact that number, the following happens: 1) I explain the issue, again 2) they advise me to follow the steps as are online, again, that I've already done, even though I say I've done them 3) they ask me to monitor 1/2

• 
  Der Shru (@DerShru) reported 51 minutes ago from Bristol, England

  Saw a Sur rune drop but the internet suddenly cut out. @virginmedia does it again. #D2R

• 
  graham monks (@gman7634) reported 57 minutes ago from Patchway, England

  @virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 2 minutes ago

  @virginmedia A recent software update for Virgin TV 360 and Stream boxes intentionally changed the startup behavior so the box now boots directly to the Home screen instead of the last watched channel. This update aims to give you quicker access to your apps, recordings, and recommendations. It's all a social media. Everyone hates it. Do you take feedback from? Your customer

• 
  Seph (@sephiroth17181) reported 9 minutes ago

  @wrighty1707 @virginmedia the company is a complete joke, i was paying £56 a month for 1gig and the last 2 months were atrocious for connection the best they could do was send patronising emails saying it was my issue, so i switched to EE 1.6gig for £35 a month with unlimited mobile data to boot

• 
  Keeley 🌻 (@Keeleyeveline_) reported 11 minutes ago

  Is anyone elses @virginmedia broadband down? #virginmedia

• 
  putasinghonit (@putasinghonit) reported 12 minutes ago

  Anyone ever had @virginmedia charge them for a movie they never purchased? Theres no history on my app, box or even an email confirmation of said purchase mind you - just a charge on my bill for £17.99 which they say was purchased with a pin number on the box.

• 
  🄼🅁 🅃🄴🄰 🅆🄸🅃🄷 🄾🄽🄴 🅂🅄🄶🄰🅁 (@commercialdon) reported 14 minutes ago

  @virginmedia I'm having a few issues, I'm on the 1gb plan but hitting just over 500mb in speed tests and trying to login to your website just sends me in a loop because it has 2 email addresses linked so it won't let me login. Please help

• 
  H47LE7🐏🍺☀️ (@hayley1884) reported 15 minutes ago

  @virginmedia Yes I have: it says estimated fix time 5.08 which is brilliant as I’m supposed to be working from home!!

• 
  Leigh Gow (@LeighHutch90) reported 15 minutes ago

  @coophos @virginmedia It’s terrible isn’t it.

• 
  Martin G (@pizzapat246) reported 16 minutes ago

  @virginmedia are your e mails down ?

• 
  Gary Adams (@GazzaAdams) reported 16 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Billy (@navanac1982) reported 20 minutes ago

  @DaveRutt2 @virginmedia I've just cancelled my home move request as they gave me a new 2 year contract (which I was never told about) that doubles in price after a year. This is my first time moving, been with virgin for almost 18 years. They won't be getting installed at my new home