Virgin Media Outage Report in Filton, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Filton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Filton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Filton, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Chipping Sodbury and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Filton, England
Latest outage, problems and issue reports in Filton and nearby locations:
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Helen Ashley
(@ethical_PR) reported
from
Bristol, England
@virginmedia can you help internet incredibly slow can’t speak to your customers services to report as don’t have password and your system won’t let me update
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Nick Hounsfield
(@WavemakerNick) reported
from
Bristol, England
@virginmedia 2 months and still not able to sign in to Virgin TV GO app. Such a disappointment and no one to talk to about it...
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Jon Bower
(@jon_bower) reported
from
Bristol, England
Timing couldn’t be better. After a spate of @virginmedia broadband going down, in a brief interlude I’m looking for other providers and it goes down again so I can’t check alternative providers....
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@virginmedia The guys are here now and have told me that the same issue that has been a problem the last 4 times still hasn’t been fixed. They are lovely and doing their best but it’s not looking good. You should be ashamed of yourselves
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@virginmedia 1/2 The 10th technician booked to come to my house came yesterday ( 7 of these booked never called or showed up) He said the construction team had not done there job (5th time I’ve been told that) and it should happen today. If it doesn’t I have to cancel as you have caused so
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@virginmedia 2/2 much distress and cost me too much money tethering data from my mobile. My kids can’t watch tv and I am trying to work from home with tethered data. You’re customer service have no idea what’s going on and can give me no update. It’s a disgrace
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claire brooks
(@gasbitchbrooks) reported
from
Bristol, England
Virgin media and Vodafone r ****
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia so you think it’s acceptable to too my bill up by£29 a month after being with yourself for 17 years . After speaking to a so called customer service advisor I have to wait 28 days for a response 😡😡😡 new customers getting better deals
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johnhughes FAB208
(@JFab208) reported
from
Bristol, England
@virginmedia 6 days I’ve tried calling you by phone / website re my tivo fault & still no reply, over 20 years a customer, #shocking @BBCWatchdog
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia Another 65mins waiting for anyone to help to be cut off again for the 2nd time. You have no customer service
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johnhughes FAB208
(@JFab208) reported
from
Bristol, England
@virginmedia Maybe you could have got one of your staff to contact me directly instead as I am your customer. 6 days to get hold of you is dreadful
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Helen Ashley
(@ethical_PR) reported
from
Bristol, England
@virginmedia Getting slow speeds on phone and laptop plus handheld devices
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi :) I'm just coming up to 5 hours wait time on the messaging service. I havent had the same kind of automated messages as previously... is it working? Thank you!
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Neil Wilkins
(@neilwilkinsx) reported
from
Bristol, England
OMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.
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Matt Wells
(@Wellsylad20) reported
from
Bristol, England
not working on Sky via Virgin Media
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Portia
(@PortiaSC) reported
from
Bristol, England
Hmmm.....no internet, done all suggestions @virginmedia tells me to but still nothing. Don't know if I've the strength to phone their customer services on a Monday morning
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David Mason
(@Mendipcaver) reported
from
Kingswood, England
@VirginMedia_One terrible service from virgin media. Three days trying to get a resolution to a poor WiFi service, gave them a call instead. 1hr 50mins waiting time to be told they wanted to increase my monthly bill by £3 per month to resolve their poor service! #awfulservice
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?
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Dave Clark
(@dac5267) reported
from
Yate, England
@virginmedia What a load of nonsense, I pay you to provide a service, disconnections happen all the time and randomly, your service is shocking and is NOT WORTH THE MONEY.
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Alison Crichton
(@AlisonCrichton) reported
from
Nailsea, England
@virginmedia Done all that messaging service was useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lochani Hartley
(@DrLochHartley) reported
@virginmedia 10th Jan. Honestly, the internet is awful! I’ve had SO many dates of when the work would be completed since 7th Dec!!! Ranging from within 24 hours to nearly 1-2 weeks! And it’s still not fixed. In writing from formal complaint - it was 24th Jan!
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Tony Leach
(@tonyleach) reported
@vmbusiness How about just providing some customer service? How about paying back my money (which you agreed to do) for the service you didn't provide me? Taking people's money under false pretences is called fraud.
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Gemma
(@oh_just_because) reported
@virginmedia hiya my uncles virgin media box isn’t working and I can’t log into his virgin media account as I set it up and haven’t changed the password and I’m not with him so can’t do the I forgot. He’s tried ringing and got nothing. Help please?
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Gemma
(@oh_just_because) reported
@virginmedia He’s had the box since 2019 and he said it’s just gone caput as in it’s not working. Haven’t logged into the account since I set it up in 2019
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JK
(@jayk0e) reported
@virginmedia So just wait? No eta nothing? This is farcical from a company of your size for broadband being down for nearly 4 days ….
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BigGHawley
(@GlenHawley3) reported
@virginmedia Ok. I’ve tried registering to leave a post. When I do this it says my email address is already recognised. So I do a ‘forgot username/password’ reset and no email arrives. Not in spam either. This is my issue with Virgin. It’s been set up for me to not be able to report an issue.
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MarQus Romelle
(@MarQusRomelle) reported
@virginmedia This did not resolve the issue. I’ve also gone through every trouble shooting method with the broadband team over the phone. Who were as helpful as they could be but the issue remains; the upload speed on the wired connection is being throttled/restricted.
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Lochani Hartley
(@DrLochHartley) reported
@virginmedia Also - reported the poor internet today again (I’m so tired of this), and the automatic system said there’s continuing intermittent problems…this has been since early Dec!
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VH
(@hbkvic) reported
@Philipdorgan Mine still hasn’t but I now think it’s an issue with @virginmedia as I haven’t received any that I’ve sent from a different address either.
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Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia Nothing. Says no ongoing issues.