Virgin Media Outage Report in Kingswood, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 24: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kingswood, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswood, England
Latest outage, problems and issue reports in Kingswood and nearby locations:
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Alan Williams
(@AlanW101203) reported
from
Bristol, England
@virginmedia Opened my new iPhone 11 today it’s been in the box that I didn’t open for a week I thought about time I set it up. after set up I noticed it’s grey. is that the new purple!!! Never mind the face Recognition is brilliant. Pickers beware of purple people eaters
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia Reinstalled the app & rebooted the hub. Will now try to stream from downstairs TiVo to upstairs & also try Netflix upstairs. A signal booster for upstairs would be a nice gesture I think🤔
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Bob
(@Bob_TheBaldie) reported
from
Kingswood, England
Just had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.
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Scott Thomas
(@scottthomasss05) reported
from
Bristol, England
@virginmedia can you sort this out? A whole day with no internet at all? What do we pay thundered a month for your service to take time off?! #jokers
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
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Simon Creese
(@creesey) reported
from
Filton, England
@virginmedia not a great service, just moved house and it’s taken me a week to get through to you and now you are saying 10days to get my internet and TV working. Try having 3 kids for 10 days without the internet🤬🤬
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare
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Ewan Cameron 🏴
(@ewanc1) reported
from
Bristol, England
@virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed
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wil
(@pieceofurheart) reported
from
Bristol, England
@virginmedia hello! our wifi has been down all day. i factory resetted it, turned it on and off, checked if all the cables were plugged in etc. nothing. all the lights are green (there's the wifi symbol and two arrows flashing) and it's online - just not connecting. help
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Serena Ralston
(@serena_ralston) reported
from
Bristol, England
Cooee @virginmedia anyone there? My whole street down and no info from you.
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Alex Sams
(@Samzzy) reported
from
Bristol, England
@virginmedia I've rang up too many times to count over the past few months about a complaint, each time being told I'd receive a call. COM103977747 Received a letter today saying if you don't hear from me you'll close the complaint...
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Matt Wells
(@Wellsylad20) reported
from
Bristol, England
not working on Sky via Virgin Media
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The Knowle Pub
(@theknowlepub) reported
from
Bristol, England
Only @virginmedia will charge you for 2 boosters instead of 1 and their operative is trying to flog me a tv package and ignoring the complaint. Stay classy 👍🏼
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Think Bike
(@ChrisThinkbiker) reported
from
Yate, England
@virginmedia decide to upgrade their sim cards. During roll out they realise previously unlocked phones have to be re-unlocked by previous provider. Virgin customer svc gave me a choice. Sort it yourself or don't be a #virginmobile customer🤔 #rude #notcustomerservice
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia broadband down in Bristol. Anyone else having problems? It's a nightmare when we're all trying to work from home!
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Seamus Brennan
(@shay1808b) reported
from
Bradley Stoke, England
@virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions
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Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia I’m getting constant connection issues with my iPhone & wifi at home. The only way around it is to turn off the wifi on my phone settings & then reconnect. Why is this?
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia No, my partner’s phone too. We also have connection problems between downstairs & upstairs TiVo box. Keep losing connection upstairs when trying to stream from the other box. Tried watching a film on Netflix the other night upstairs & it kept buffering 😫
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George Hoddinott
(@Geo88HH) reported
from
Bristol, England
@virginmedia do you have a live chat service please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Sorensen
(@sorro79) reported
Good work @virginmedia solid fibre connection for months, come and do work to "improve our service in the area" and since starting work (at home) this morning I've had Internet for 1.5 hours, not likely to be back on until 3pm, superb!
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.
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Ian Hallworth
(@HallworthIan) reported
@virginmedia Text is same crap message not BOT as what's app. Which I have now been using for 14 hours with you. Yes 14 hours of ignored messages long silences repeated questions and overall dire service
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vicky🤓
(@bellachu1984) reported
@virginmedia I have nothing wired or Ethernet the router goes down everything goes off can see it on the TiVo box downstairs too as the lights come on to say the router is down
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Hayley The Tiny
(@hayleythetiny) reported
@virginmedia trying to get on to your live chat feature to talk to your agents, and it’s not working? Is this a feature you no longer offer or is it just broken? Considering leaving yourselves but would like to chat to someone first
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Mark
(@Mark28146027) reported
@virginmedia This has been going on since March so plenty of time to sort things out , shame as now I have to go with BT again so another customer lost
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Dan Sorensen
(@sorro79) reported
@virginmedia Thanks for the reply and the link to your autocomp scheme, however I believe this only kicks in if the outage lasts more than a day? I have lost 2 hours of working time so far today, which by 3pm will be 5 hours, over half a working day.
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Tania Glyde
(@tania_glyde) reported
Here we go again @virginmedia. The connection drops but when I go to report it, your status page tells me all is fine so the problem must be at my end! How many ppl have to click before you take an issue seriously?
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Chand Jethwa
(@chandjethwa) reported
@virginmedia Unable to track the complaint. No thread provided, no acknowledgement and no updates. Every time you call you get told manager to call you today. Please stop lying
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Tania Glyde
(@tania_glyde) reported
@virginmedia It's dropping on my hub, so Mac and phone. I have had some notifications from VM that you are doing work in my area (NW5) but they haven't covered everything. this used to happen a lot, and your service has got better in the last year or two, but it's got bad again recently.