Virgin Media Outage Report in Kingswood, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kingswood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kingswood, England
The most recent Virgin Media outage reports came from the following cities: Portishead, Bristol, and Conham.
| City | Problem Type | Report Time |
|---|---|---|
 Portishead
|
Wi-fi | 14 hours ago |
|
Bristol
|
Wi-fi | 2 days ago |
|
Bristol
|
Total Blackout | 2 days ago |
|
Bristol
|
Total Blackout | 2 days ago |
|
Bristol
|
Internet | 2 days ago |
|
Bristol
|
Internet | 3 days ago |
Community Discussion
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Virgin Media Issues Reports Near Kingswood, England
Latest outage, problems and issue reports in Kingswood and nearby locations:
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Daniel Fry (@DanielFry23) reported from Filton, England@bt_uk No need to Matt, appreciate your concerns I’m just saying your service currently is the same level as virgin media who I’m with which always cuts in and hot. Too many users using the overcrowded boxes
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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william brown (@williamjbrown) reported from Bristol, England@O2 @virginmedia Shame you can’t even cope with the odeon cinema tickets every week counts down to time then all I get is “something went wrong”
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Paul Terry (@SurrealPaulT) reported from Bathford, England@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Matt (@LetRIP) reported from Thornbury, England@virginmedia No. Your chat representative cut me off. Have wasted over an hour already. You must be joking if you think I’m going to waste more time on your awful service
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Rob Hurley ✈️ (@hurleyb0b) reported from Bristol, EnglandHey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Matt (@LetRIP) reported from Thornbury, England@virginmedia Quite the worst customer contact centre ever. Website does not offer phone or email contact. Only way to get web chat is to go to complaints page. 1 hour to get a 1 minute task done. Deliberately cut off twice. #poorservice
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Matt (@LetRIP) reported from Thornbury, England@virginmedia Yes. That isn’t the point though. Your website has no information about how to contact you. And your web chat takes 1 hour to do the task of reporting bad speeds. Your contact support needs vast improvement.
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pete jones (@brizzleboy) reported from Avonmouth, England@virginmedia Sadly the phone never gets answered,we know if they did answer, someone in the retention centre might even help?
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Chris Orman (@chrisorman) reported from Bradley Stoke, EnglandJust spoken to @virginmedia customer services about red light on my hub. They GUARANTEED that the light will revert to white in the next 24 hours. Wonder what happen if their guarantee fails?
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william brown (@williamjbrown) reported from Bristol, England@BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy
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Mark Andres (@CloudHQ) reported from Bristol, EnglandInternet outage in Bristol BS14 / BS4 @virginmedia please give a status update
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aran kay (@Arankay_1) reported from Bathford, England@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Amz (@amy_noony) reported from Bristol, EnglandVirgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38
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Chris Orman (@chrisorman) reported from Bradley Stoke, England@virginmedia Tried to send you a WhatsApp message but got the following message back: "Thanks for choosing to Message us today. We don’t have availability to accept any more messages for faults at the current time." Why is getting help so difficult?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Daniels (@nickdaniels7) reported@virginmedia your service status page just says "sorry we have a problem" how can I check my service status?
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Hazzardous72 (@hazzardous72) reported@virginmedia Landline problem. Gave import number 6 wks ago. Advised it will be imported by April 15. Now told temp number will be given on 22nd April. That a whole week without the ability to receive/make calls. Then maybe another week before the actual number gets imported. Terrible
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LiamSimpson (@Liam_Simpson_LS) reported@virginmedia Hello, Can I please have an email for customer services because am not waiting 2 or 3 hours again on the phone. No happy at all. I have to discuss my Bill. Anyone have the email to get in touch with customer services?
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TonyHutchinson (@tonyhutch007) reported@virginmedia @stefyoutwit I'm experiencing the exact same problem in the Reading area where for the last 40 minutes the service went down for both TV and broadband but not phone service. What exactly is the cause of the outage please be transparent. Human error at your DC perhaps webpages down too?
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Mike Gilmour (@mikejgilmour) reported@virginmedia Any chance you can help via DM instead please? It takes the best part of half an hour to get through to the right team by phone.
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Mike Gilmour (@mikejgilmour) reported@virginmedia You mean you’ve deactivated it, everyone has a DM feature 🙄 first class customer service right there guys 👏🏼👏🏼
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Gordon J Mackay (@GordonJMackay1) reported@virginmedia I was promised a call on Friday to confirm that I was not accepting the derisory £25 being offered. That call did not happen as promised. Perhaps I should just go public on the incompetence and web of lies demonstrated by Virgin. Your lack of customer care knows no bounds!
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Jen-Hunter-80 (@JenHunter801) reported@virginmedia @RyanVeal9 Why will you not listen? There is no way to cancel; i've tried calling (3 times) , the messenger service (5 times) ; and writing by snail mail. Just fix it!!!
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Aimee Davis (@MissAimeedav) reported@virginmedia THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. We’ve not even been installed yet due to your error. I’ve taken days off work, and spent hours on phone trying to resolve, to be passed to every dept and cut off after being on hold for an hour on more than 1 occasion.
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Harri Jane (@ShockHorrorHari) reported@virginmedia all my services are down still working from home ring you guys and IVR says you're "upgrading" services till 4pm today...You know people are working from home due to Covid where the hell was the heads up?!?! This is impacting my job that pays my mortgage!!!