Virgin Media

Virgin Media Outage Report in Backwell, North Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Backwell, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Backwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Backwell, North Somerset, England 03/29/2024 06:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Backwell, North Somerset, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Weston-super-Mare and Clevedon.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Phone
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol E-mail
United KingdomBristol Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Backwell, England

Latest outage, problems and issue reports in Backwell and nearby locations:

  • ewanc1 Ewan Cameron 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ewanc1) reported from Bristol, England

    @virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed

  • aplee82 Andrew Lee (@aplee82) reported from Bristol, England

    @virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare

  • scottthomasss05 Scott Thomas (@scottthomasss05) reported from Bristol, England

    @virginmedia can you sort this out? A whole day with no internet at all? What do we pay thundered a month for your service to take time off?! #jokers

  • AlanW101203 Alan Williams (@AlanW101203) reported from Bristol, England

    @virginmedia Opened my new iPhone 11 today it’s been in the box that I didn’t open for a week I thought about time I set it up. after set up I noticed it’s grey. is that the new purple!!! Never mind the face Recognition is brilliant. Pickers beware of purple people eaters

  • shay1808b Seamus Brennan (@shay1808b) reported from Bradley Stoke, England

    @virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions

  • creesey Simon Creese (@creesey) reported from Filton, England

    @virginmedia not a great service, just moved house and it’s taken me a week to get through to you and now you are saying 10days to get my internet and TV working. Try having 3 kids for 10 days without the internet🤬🤬

  • aplee82 Andrew Lee (@aplee82) reported from Bristol, England

    @virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare

  • tinabadley Tina Badley (@tinabadley) reported from Bristol, England

    @virginmedia broadband down in Bristol. Anyone else having problems? It's a nightmare when we're all trying to work from home!

  • pieceofurheart wil (@pieceofurheart) reported from Bristol, England

    @virginmedia hello! our wifi has been down all day. i factory resetted it, turned it on and off, checked if all the cables were plugged in etc. nothing. all the lights are green (there's the wifi symbol and two arrows flashing) and it's online - just not connecting. help

  • 3007thewinches1 #3007thewinchester (@3007thewinches1) reported from Bristol, England

    @virginmedia Reinstalled the app & rebooted the hub. Will now try to stream from downstairs TiVo to upstairs & also try Netflix upstairs. A signal booster for upstairs would be a nice gesture I think🤔

  • Geo88HH George Hoddinott (@Geo88HH) reported from Bristol, England

    @virginmedia do you have a live chat service please.

  • theknowlepub The Knowle Pub (@theknowlepub) reported from Bristol, England

    Only @virginmedia will charge you for 2 boosters instead of 1 and their operative is trying to flog me a tv package and ignoring the complaint. Stay classy 👍🏼

  • Bob_TheBaldie Bob (@Bob_TheBaldie) reported from Kingswood, England

    Just had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.

  • ho_cherrie Cherrie Ho (@ho_cherrie) reported from Bristol, England

    Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.

  • Samzzy Alex Sams (@Samzzy) reported from Bristol, England

    @virginmedia I've rang up too many times to count over the past few months about a complaint, each time being told I'd receive a call. COM103977747 Received a letter today saying if you don't hear from me you'll close the complaint...

  • 3007thewinches1 #3007thewinchester (@3007thewinches1) reported from Bristol, England

    @virginmedia No, my partner’s phone too. We also have connection problems between downstairs & upstairs TiVo box. Keep losing connection upstairs when trying to stream from the other box. Tried watching a film on Netflix the other night upstairs & it kept buffering 😫

  • serena_ralston Serena Ralston (@serena_ralston) reported from Bristol, England

    Cooee @virginmedia anyone there? My whole street down and no info from you.

  • aplee82 Andrew Lee (@aplee82) reported from Bristol, England

    @virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare

  • BenChem1010 Ben Hetherington (@BenChem1010) reported from Filton, England

    @virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?

  • 3007thewinches1 #3007thewinchester (@3007thewinches1) reported from Bristol, England

    @virginmedia I’m getting constant connection issues with my iPhone & wifi at home. The only way around it is to turn off the wifi on my phone settings & then reconnect. Why is this?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Quillster_ Quillster | Team XO | (@Quillster_) reported

    @virginmedia Unless you can tell customer support to stop saying "a manager will call you in 3 days" then no one rings.. To then forget the information we got told to then tell us a manager will call in 3 days' time then no Your support is dreadful

  • AmyJoSays Amy Jo McLellan (@AmyJoSays) reported

    @virginmedia No problem; my connection is Wi-Fi

  • lord_splashy Lord Splashy (@lord_splashy) reported

    @virginmedia I kinda knew you didn’t have access but it’s so infuriating that 20 days into the process this is still dragging on! Will try those numbers and get back to you if more problems!

  • hurrahandi andipandipoos (@hurrahandi) reported

    @virginmedia Sort of answers my question, u send me to your ‘help’ website that tells me the usual stuff, don’t have it enclosed, don’t have it next to electronic equipment, etc…why can’t u find a telephone number on your website? Do u really think a wee 80yr old man is going 2 use ure site?

  • Wizz57058652 Wizz (@Wizz57058652) reported

    @bt_uk Doesnt matter now, I'm going ahead and cancel because I'm rejoining virgin media BT have been great, zero issues but the speeds you offer in my area which is the most populated in Grimsby just isnt enough thesedays In 2022 you really should be offering more than 70mb/s

  • NatsDickinson N A T A L I E (@NatsDickinson) reported

    @virginmedia trying to get hold of your customer services, the person who was suppose to be calling me back is an absolute joke! 38 weeks pregnant and you're not helping me one bit.. Everyone has tried to give me a "new package" and no one is listening to me needs #angry

  • afootandahalf Cathal Lyons (@afootandahalf) reported

    @VirginMediaIE gotta love the VirginMEdia sly business model. You call customer service from abroad & told wait time is +30 minutes (already been on 10 minutes). What a great way to screw your customer & make a loads more on roaming fees, the actual reason why I was calling!

  • NeilTullyRE Neil Tully (@NeilTullyRE) reported

    @virginmedia what would you say to agents who close #customer #complaints without resolving them? It’s happened 3 times now 😡

  • A_lapse_in_time A Lapse in Time among the Stars. (@A_lapse_in_time) reported

    @virginmedia it has been a total nightmare if i do not get my services back on tomorrow i am switching providers. This whole situation has been terrible, i cannot even speak with someone in the UK the call centre is noisy and their headsets are terrible quality.

  • Lodzilla Lloyd (@Lodzilla) reported

    @virginmedia Okay thanks anyway. I'll call 150 again tomorrow and see if I get traction - and a refund, considering I'm paying both Netflix and Virgin for the Netflix service this month now.