Virgin Media Outage Report in Backwell, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Backwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Backwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Backwell, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Weston-super-Mare, Clevedon and Radstock.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Backwell, England
Latest outage, problems and issue reports in Backwell and nearby locations:
-
Steve
(@SToolis) reported
from
Bristol, England
@UKxSnipERxUK @virginmedia I've had this problem again for the past 24hrs. Service status claims all well, however I've got no broadband service, absolute joke, just no very bloody funny 🤬
-
Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please cancel my contract and allow me to return your gear.
-
Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Speak to them regularly. We pay £77.25 monthly via app, as you took to much by DD, you charge £111.50 not the agreed renewal price £77.25 so always shortfall. Nobody will sort this out. Busy medic worker has to spend hours on calls to you with no resolution 🤬
-
Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We haven’t had service for 6 days now. Still no soloution... The people you sub contract cut our cables and cemented on top when putting an unasked for access point in outside, the engineers can’t fix it.
-
Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please allow me to return your gear then cancel my contract.
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!
-
Soundwaves 🎮
(@Deannyy92) reported
from
Filton, England
Swear I can’t get through an entire day of work without @virginmedia going down & having to reset my router.. thank god it’s only one month until the end of my contract.
-
George Scott
(@georgetscott) reported
from
Bristol, England
@MrStuartForrest @virginmedia I had issues throughout yesterday but seems okay today... 😬
-
Rita Magalhaes
(@Rita_magalhaes1) reported
from
Bristol, England
@virginmedia I have now attempted to contact twice about cancelling my contract, as I am moving out of my student house this month. Can I please get some aid with this, as i cannot get through to the call centre, nor find the correct email for customer services.
-
Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We sent a complaint on Wednesday last week and no reply. It’s making life very difficult and still no sign of it being fixed despite 2 different ppl coming out yesterday and today
-
Steve
(@SToolis) reported
from
Bristol, England
Been down for around 24hrs now #virginmediadown #virginmedia #virginbroadband
-
Daniel Fry
(@DanielFry23) reported
from
Filton, England
@LFC4LIF03047059 @virginmedia Yep so many times in the last couple of weeks, still without service
-
BuzzedUp
(@MickDickinson) reported
from
Bristol, England
@JustMeBeingMe4 @virginmedia Hiya that why I left Virginmedia terrible service - I joined UW better broadband half the price. Happy to chat it through
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@virginmedia Thanks! But it’s really not just me - there must be others - at this difficult time - who will be having to pay more for just the same service!
-
Daniel Fry
(@DanielFry23) reported
from
Filton, England
Great to see @virginmedia down once again in BS32 area, is there another national outage, my zoom@call@got disrupted 3 times last night and total outage just after midnight. This is happening far to regular being down, sort it out Virgin!! #virginmediadown #virginmedia
-
Leo Nakhimoff
(@LeoNak84) reported
from
Bristol, England
@Seanie08 @virginmedia My speed this morning was 14mbps. Supposed to 108mbps average. They told me too many devices connected, so I turned off phone to 4g, turned off iPad and disconnect Amazon Alexa. Nothing else connected. Speed went up to 18mbps 🤣 ‘We are showing a good service!’ ByeBye.....
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@TomMockridgeVM. @Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!
-
Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia No. It’s been advised your contractors drilled through our cables and then shoved cement down there making it impossible for the engineers to fix. Day 9 with no internet today. Going to cancel as really need to work at home 😡
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@virginmedia #virginmedia #virginbroadband #stayconnected. I am still a customer at the moment - however, despite txts to a number given to me - at 9:30am - no one has got back to me! Very disappointed
-
Leo Nakhimoff
(@LeoNak84) reported
from
Bristol, England
In the same month @virginmedia bill has doubled, the reliability has quartered. Internet at home is essentially useless & the WiFi router a clunky decoration! 2020, in a big city, and searching on Google is slower than an old dial-up modem. Usual awful customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Krzysztof
(@KRZYSZTOF_UK) reported
@virginmedia few agent yesterday,3 live chat today, 2 phone call today. No roaming for me.And they can t help???? 2 weeks in Spain with no Virgin mobile services. What a network . Have to buy local sim for data. Avoid at all cost.
-
Theresa Mulhall
(@theresa_laois) reported
@virginmedia It's ok we've got to the bottom of it. There is a power outage in Portlaoise. We didn't realise as the ceiling lights are still working.
-
Krzysztof
(@KRZYSZTOF_UK) reported
@virginmedia Live chat nothing they can do. Over the phone nobody able to help too. Joke
-
Krzysztof
(@KRZYSZTOF_UK) reported
@virginmedia Heh. You trying to say I am idiot. OK never mind. Looks like won't get help this way . Have a lovely day. Hate you. Asap as I come back your sim will end up in the bin.
-
Sara Wheeler
(@saradwheeler) reported
@virginmedia Years of service failure. This time, no internet since Friday.
-
Tracy Atkins
(@therealtja) reported
@virginmedia Yes I did but communication had now ceased. This is appealing service
-
Robert Nolan
(@RobertNolan1992) reported
@virginmedia I have a green flashing power light and nothing else on my Hub 3.0. No service
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
-
Daniel S
(@planet_dan) reported
@virginmedia I’ve tried all that. You’ve even replaced my router. Nothing helps. The connections continue to drop. I am going to join the large group of people in the area who have left virgin because of this extremely poor service. We’ve been struggling with this since Nov 2019. Had enough.
-
Robert Nolan
(@RobertNolan1992) reported
@virginmedia I’m from Ireland so this doesn’t work. When I try use the network checker from my account, it won’t work because I cannot connect to the network