Virgin Media Outage Report in Backwell, North Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Backwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Backwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (15%)
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Total Blackout (10%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Backwell, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Weston-super-Mare and Clevedon.
City | Problem Type | Report Time |
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Bristol | Phone | |
Bristol | Internet | |
Bristol | Internet | |
Bristol | Internet | |
Bristol | ||
Bristol | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Backwell, England
Latest outage, problems and issue reports in Backwell and nearby locations:
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Ewan Cameron 🏴
(@ewanc1) reported
from
Bristol, England
@virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare
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Scott Thomas
(@scottthomasss05) reported
from
Bristol, England
@virginmedia can you sort this out? A whole day with no internet at all? What do we pay thundered a month for your service to take time off?! #jokers
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Alan Williams
(@AlanW101203) reported
from
Bristol, England
@virginmedia Opened my new iPhone 11 today it’s been in the box that I didn’t open for a week I thought about time I set it up. after set up I noticed it’s grey. is that the new purple!!! Never mind the face Recognition is brilliant. Pickers beware of purple people eaters
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Seamus Brennan
(@shay1808b) reported
from
Bradley Stoke, England
@virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions
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Simon Creese
(@creesey) reported
from
Filton, England
@virginmedia not a great service, just moved house and it’s taken me a week to get through to you and now you are saying 10days to get my internet and TV working. Try having 3 kids for 10 days without the internet🤬🤬
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia broadband down in Bristol. Anyone else having problems? It's a nightmare when we're all trying to work from home!
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wil
(@pieceofurheart) reported
from
Bristol, England
@virginmedia hello! our wifi has been down all day. i factory resetted it, turned it on and off, checked if all the cables were plugged in etc. nothing. all the lights are green (there's the wifi symbol and two arrows flashing) and it's online - just not connecting. help
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia Reinstalled the app & rebooted the hub. Will now try to stream from downstairs TiVo to upstairs & also try Netflix upstairs. A signal booster for upstairs would be a nice gesture I think🤔
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George Hoddinott
(@Geo88HH) reported
from
Bristol, England
@virginmedia do you have a live chat service please.
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The Knowle Pub
(@theknowlepub) reported
from
Bristol, England
Only @virginmedia will charge you for 2 boosters instead of 1 and their operative is trying to flog me a tv package and ignoring the complaint. Stay classy 👍🏼
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Bob
(@Bob_TheBaldie) reported
from
Kingswood, England
Just had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.
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Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
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Alex Sams
(@Samzzy) reported
from
Bristol, England
@virginmedia I've rang up too many times to count over the past few months about a complaint, each time being told I'd receive a call. COM103977747 Received a letter today saying if you don't hear from me you'll close the complaint...
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia No, my partner’s phone too. We also have connection problems between downstairs & upstairs TiVo box. Keep losing connection upstairs when trying to stream from the other box. Tried watching a film on Netflix the other night upstairs & it kept buffering 😫
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Serena Ralston
(@serena_ralston) reported
from
Bristol, England
Cooee @virginmedia anyone there? My whole street down and no info from you.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
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Ben Hetherington
(@BenChem1010) reported
from
Filton, England
@virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia I’m getting constant connection issues with my iPhone & wifi at home. The only way around it is to turn off the wifi on my phone settings & then reconnect. Why is this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Quillster | Team XO |
(@Quillster_) reported
@virginmedia Unless you can tell customer support to stop saying "a manager will call you in 3 days" then no one rings.. To then forget the information we got told to then tell us a manager will call in 3 days' time then no Your support is dreadful
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Amy Jo McLellan
(@AmyJoSays) reported
@virginmedia No problem; my connection is Wi-Fi
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Lord Splashy
(@lord_splashy) reported
@virginmedia I kinda knew you didn’t have access but it’s so infuriating that 20 days into the process this is still dragging on! Will try those numbers and get back to you if more problems!
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andipandipoos
(@hurrahandi) reported
@virginmedia Sort of answers my question, u send me to your ‘help’ website that tells me the usual stuff, don’t have it enclosed, don’t have it next to electronic equipment, etc…why can’t u find a telephone number on your website? Do u really think a wee 80yr old man is going 2 use ure site?
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Wizz
(@Wizz57058652) reported
@bt_uk Doesnt matter now, I'm going ahead and cancel because I'm rejoining virgin media BT have been great, zero issues but the speeds you offer in my area which is the most populated in Grimsby just isnt enough thesedays In 2022 you really should be offering more than 70mb/s
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N A T A L I E
(@NatsDickinson) reported
@virginmedia trying to get hold of your customer services, the person who was suppose to be calling me back is an absolute joke! 38 weeks pregnant and you're not helping me one bit.. Everyone has tried to give me a "new package" and no one is listening to me needs #angry
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Cathal Lyons
(@afootandahalf) reported
@VirginMediaIE gotta love the VirginMEdia sly business model. You call customer service from abroad & told wait time is +30 minutes (already been on 10 minutes). What a great way to screw your customer & make a loads more on roaming fees, the actual reason why I was calling!
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Neil Tully
(@NeilTullyRE) reported
@virginmedia what would you say to agents who close #customer #complaints without resolving them? It’s happened 3 times now 😡
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A Lapse in Time among the Stars.
(@A_lapse_in_time) reported
@virginmedia it has been a total nightmare if i do not get my services back on tomorrow i am switching providers. This whole situation has been terrible, i cannot even speak with someone in the UK the call centre is noisy and their headsets are terrible quality.
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Lloyd
(@Lodzilla) reported
@virginmedia Okay thanks anyway. I'll call 150 again tomorrow and see if I get traction - and a refund, considering I'm paying both Netflix and Virgin for the Netflix service this month now.