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Virgin Media outages and service status in Bath, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Bath, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Jul 9, 9:20 PM GMT+1.
  • 75% Internet (75%)
  • 13% Wi-fi (13%)
  • 3% E-mail (3%)
  • 3% Total Blackout (3%)
  • 3% TV (3%)
  • 3% Phone (3%)

The latest reports from users having issues in Bath come from postal codes BA1 and BA2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 10: Problems at Virgin Media

Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Bath, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Chippenham, Bath, Frome, Trowbridge, and Westbury.

CityProblem TypeReport Time
Bristol Internet 10 hours ago
Chippenham TV 10 hours ago
Bristol Internet 1 day ago
Bristol Internet 1 day ago
Bristol Internet 3 days ago
Bristol E-mail 6 days ago

Nearby cities with recent reports

Bristol

7 recent signals

10 hours ago
Chippenham

1 recent signals

10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bath, England

Latest outage, problems and issue reports in Bath and nearby locations:

  • gingermurkin
    Alexandra Powell (@gingermurkin) reported from Patchway, England

    @virginmedia Issue with virgin mobiles not accepting incoming calls, going straight to voicemail. Was told this would be resolved last night but still not working. Any resolution ETA??

  • AngelMel2017
    AngelMelSelector (@AngelMel2017) reported from Bristol, England

    @virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint

  • neilcairns
    Neil Cairns (@neilcairns) reported from Bristol, England

    @virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

  • DigitalJonathan
    Jonathan (@DigitalJonathan) reported from Bristol, England

    Looks like @virginmedia #virginmedia is down in Bristol again. Bravo. Idiots

  • tuco_tuco
    WE ARE TUCO (@tuco_tuco) reported from Bristol, England

    Wow @virginmedia really can't sort their stuff out.......HELP its a joke

  • MTurnerNFL
    Matthew Turner (@MTurnerNFL) reported from Bristol, England

    @virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.

  • MButlerHart
    Matthew Butler-Hart (@MButlerHart) reported from Frome, England

    @virginmedia Spoke to someone - useless! Just going to cancel and go with BT! Thanks anyway

  • enzo_faulhaber
    Enzo Faulhaber (@enzo_faulhaber) reported from Yate, England

    @virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐

  • AngelMel2017
    AngelMelSelector (@AngelMel2017) reported from Bristol, England

    @virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥

  • AdzCrawford2003
    Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere

  • Milesenberg
    Miles (@Milesenberg) reported from Bristol, England

    @virginmedia my mum's landline is down and she's found your customer service that she's tried to call on mobile completely unhelpful. She needs an engineer to go to her house to fix it.

  • garethbalmer
    Gareth Balmer (@garethbalmer) reported from Bristol, England

    @virginmedia All good now - there were some power issues in another part of Gloucester that seemed to be causing the V6 box at our house and a few friends to restart. Very odd

  • kadenbatt
    KB (@kadenbatt) reported from Warmley, England

    @virginmedia After all the outages it's not stopped my WiFi pods working. How do u fix this? I've reset the hib and I've tried plugging the pods in close by to pair again and I get nothing

  • TobyOsborne1
    Toby Osborne (@TobyOsborne1) reported from Bristol, England

    @virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone

  • neilcairns
    Neil Cairns (@neilcairns) reported from Bristol, England

    @virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!

  • gman7634
    graham monks (@gman7634) reported from Patchway, England

    @virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄

  • chrisandobe
    Chris (@chrisandobe) reported from Kingswood, England

    @virginmedia That's a shame. Virgin SIM card was so much better and better customer service. I will probably change to a different phone network as soon as I can

  • derbypascal
    Derby Pascal (@derbypascal) reported from Bristol, England

    @virginmedia The service checker just says its down but doesn't tell me what's going on.

  • AdzCrawford2003
    Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap

  • 1Joshwa
    🚑🌈Josh 🇪🇺👨‍⚕️ (@1Joshwa) reported from Bristol, England

    So why is it impossible to speak to a real person at @virginmedia ? Live chat is down, phone leads to a system test then hangs up. I just want to speak to someone 😩 #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrRWatts
    Ryan (@MrRWatts) reported

    @virginmedia trying to reach a human as you've cancelled my broadband early and your IVR? No wonder you got fined 28million... any chance of actually getting help from someone?

  • mitzpatel85
    Mitesh Patel (@mitzpatel85) reported

    @Channel4News Don’t think £28m justifies their actions.. if they were deliberately putting customers on hold and dropping call while they tried to cancel, the fine should be £1bn - absolutely pathetic from Virgin Media

  • UK_DC_One
    Dave (@UK_DC_One) reported

    That new @virginmedia upgrade, my advice to anyone thinking about it, DON'T DO IT!! We've had nothing but problems in our house with the WiFi since, especially in hot weather, it cuts out and drops out. Nothing but connectivity issues. It's awful. Router getting red hot constantly Helpline no use So what is the problem Virgin Media? When this was set up, your engineer assured us there would be no issues. Router checked, brand new boxes installed, so why is this happening? Seriously thinking of cancelling my contract because I'm not getting the help or service im paying for right now

  • irons1de1
    irons1de (@irons1de1) reported

    @virginmedia @botbusta999 Haven’t you just received a fine because of this exact thing forcing people to stay with you when you are providing substandard service for ridiculous prices

  • MakeJaddocks
    Jake Maddocks (@MakeJaddocks) reported

    @LBC Virgin Media overcharged me when I tried to cancel and then gave me a default when I cancelled my DD I’ve appealed to them and the credit scoring agencies with evidence but no responses If anyone has any advice, please let me know

  • iadnan9
    Addy (@iadnan9) reported

    @virginmedia @ipa1869 Virgin Media fined £28m over 'deliberately dropping calls' and putting people on hold 'for no reason' Customers trying to cancel or switch were routinely put through the wringer by Virgin's customer service agents, an investigation by the regulator has found.

  • winningearly
    Victor (@winningearly) reported

    Ofcom has fined Virgin Media O2 £28 million after concluding that, over a prolonged period, many customers faced unnecessary obstacles when trying to cancel their services.

  • Nic_Nic88
    Nichola (@Nic_Nic88) reported

    @virginmedia been in chat with yourselves for nearly an hour to be disconnected and no resolution

  • Prodgey
    Lyn Prodger (she/her) (@Prodgey) reported

    @virginmedia once again I have sent a DM as requested about my complaint with no response. Is this part of the ignoring customer correspondence scandal?

  • markdrock
    Mark Rock (@markdrock) reported

    @virginmedia to sign in to my virgin media everymonth i have to go through that account link utter shite it tells me i need to log into my old email address @blueyonder yet when i try to log into emails it takes me back to the log in I CANT GET INTO ANYTHING. ******* **** COMPANY