Virgin Media Outage Report in Bath, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bath, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Conham, and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 3 hours ago |
|
Bristol
|
Internet | 4 hours ago |
|
Conham
|
Internet | 5 hours ago |
|
Bristol
|
TV | 1 day ago |
|
Bristol
|
TV | 3 days ago |
|
Bristol
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bath, England
Latest outage, problems and issue reports in Bath and nearby locations:
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AngelMelSelector (@AngelMel2017) reported from Bristol, England@virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint
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Tina Badley (@tinabadley) reported from Bristol, England@virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄
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AngelMelSelector (@AngelMel2017) reported from Bristol, England@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
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Tony Cox (@coxtonycox) reported from Bristol, England@virginmedia stop emailing and texting me every day threatening to fine me £100 for the non return of your equipment. On 23 August I booked for one of your engineers to collect it on 13 September. This poor customer service is one of the reasons I left Virgin after 10+ years.
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Mark Scott (@markscott) reported from Melksham, England@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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AngelMelSelector (@AngelMel2017) reported from Bristol, England@virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥
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Derby Pascal (@derbypascal) reported from Bristol, England@virginmedia The service checker just says its down but doesn't tell me what's going on.
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Joanne Varney (White (@joannevarney68) reported from Bristol, England@virginmedia All checks done, says to check back in 22 hours 😲 if still a issue book a engineer
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✨Emily✨ (@emilyunicorns95) reported from Bathford, England@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Sarah (@sarahcliftonsc) reported from Kingswood, England@virginmedia help please. How do o get to choose a football game on the red button? It’s not working.
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Martin Parfrey (@martinparfrey) reported from Kingswood, England@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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vinnie voke (@vinnievoke) reported from Bristol, England@virginmedia @virginhelp so 17h with no reply wicked costumer service
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Simon H (@Hekler21) reported from Westerleigh, England@virginmedia hardly a great start as new customer!! Moving house and ordered a new box for moving day, but now won’t be delivered there for over 2 weeks!! #shambles
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Tina Badley (@tinabadley) reported from Bristol, England@BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.
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Toby Osborne (@TobyOsborne1) reported from Bristol, England@virginmedia My account has been compromised so I can’t sign in to join?
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VickyL (@VickyLorych) reported from Bristol, England@virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩
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Enzo Faulhaber (@enzo_faulhaber) reported from Yate, England@virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐
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vinnie voke (@vinnievoke) reported from Bristol, England@Virgin @virginmedia @virginhelp well it's now been 21 hours since I was passed over to the help desk for picture break up on all channels on TiVo box and I'm still waiting this is shocking
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Paul Burdon (@burdmiester) reported from Kingswood, England@virginmedia Totally shocking services again, tried web chat messaging etc crap. Speed test less that 12 mbps, paying for 100mbps 🤯🤯🤯 What are you going to do it In off after 20+ years of pain, no more!
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Derby Pascal (@derbypascal) reported from Bristol, England@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tez (@ttv001) reported@virginmedia internet down again and after they raise their prices. You can’t write this. Estimated fix tomorrow afternoon so how do you expect anyone to work?
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SoniaElizabeth (@Soniabignell) reported@virginmedia How dare you keep increasing my price I will be paying nearly £60 a month for your poor service and your customer service is a disgrace
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Brigette Schultze (@BR1G23) reported@virginmedia got error code S102 on my tv. Please can you help tried calling and calling, no answer! Is there something I can do to fix?
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🇬🇧 Unionists Unite 🇬🇧 (@KB21_Unionist) reported@virginmedia I spoke to a member of your forum team on Thursday who said the only person who could fix it was in over the weekend. It’s still not fixed and now I’m being told I’ll have to wait until tomorrow.If it’s not sorted today you can cancel the whole lot and I’ll go back to @skytv
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mt (@infrontofmyownh) reported@virginmedia That's the problem it's impossible to get through I've messaged with no response and now resorting to Twitter
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James McCartney (@scudriderdude) reported@virginmedia No. No known issues in our area. Is happening on all our boxes so isn't box related
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Lena K. (@lk2015r) reported@virginmedia, my phone line is not working (no dial tone). The service status system says there's no fault in my area. It's impossible to get through to customer services. Any suggestions? Thanks.
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ASimpleBear 🐻 (@Baloo_72) reported@virginmedia It appears to be ok so far this morning so I assume the issue was on your end, however as nobody will speak to me and there is zero information that's an assumption. Getting ignored is completely unacceptable
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Louise Long (@loui5elong) reported@virginmedia in W4 5UN and my internet keeps dropping. Ran tests and apparently everything is spot on and working. It really isnt. Can you organise a fix please
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Lena K. (@lk2015r) reported@virginmedia I've done this a few times already and it says the tests didn't find the cause of the problem.