Virgin Media Outage Report in Bath, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bath, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bath, England
Latest outage, problems and issue reports in Bath and nearby locations:
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pete jones
(@brizzleboy) reported
from
Bristol, England
@virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.
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stace_the_face 💙💙💙🎓🎓🎓
(@stace_the_face) reported
from
Bristol, England
@virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)
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Fi Willi
(@fifiifif) reported
from
Bristol, England
AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Chloe
(@chloehester) reported
from
Bristol, England
@virginmedia my partner has had no reception on his mobile for at least 24 hours now, we've tried resetting the phone etc and nothing is working. Is there an issue on the network?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Pete Lawrence
(@digthisfood) reported
from
Bristol, England
I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia I would be happy to keep virgin, and that would be ok, and I would keep the same contract.. but it is you who can't provide service... How is it me ending the contract? How am I compensating you and not the other way around?
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emma
(@_emmajay_) reported
from
Bristol, England
I’ve seen multiple @virginmedia AD’s with wheelchair users in & every single time my face lights up like a kid at christmas, representation MATTERS & is non-existent for disabled people, this feeling will never get old. ✨
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Adam Nieman 💙
(@adamnieman) reported
from
Bristol, England
@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
from
Bristol, England
@virginmedia internet down in BS8?
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Edwin Walker
(@edwinokli) reported
from
Bristol, England
@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia the lack of urgency from your team dealing with a fraud case is so poor!
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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Jon K
(@jonki1980) reported
from
Bristol, England
@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Farrer
(@DavidR_Esp) reported
@virginmedia Hi, I submitted an online complaint 2 weeks ago but I haven’t heard back from anyone yet. How long does it normally take? Complaint reference: C-2711202459
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Baffies😷 🏴 🇬🇧 🌊
(@LilfaeLochgelly) reported
@virginmedia @markgoldbridge @lawrence_bury Don't care, you're customer service is appalling. Twice been on hold for over an hour just to set up an account. We've had Virgin since October! December now. Mobile is virgin, what the hell... Can't get a decent signal in parts of my house never mind the rest of Scotland.
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Clarkysj
(@Clarkysj1) reported
@iPlutohs @virginmedia when I had virgin it had a problem exactly like yours but after a few days it got better and I mean a lot better than how it was suppose to be we didn't pay extra or anything it just got so much better at random
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When will the madness end? 🇬🇧
(@zoefoxley) reported
@virginmedia No, unfortunately not. I’m told the outages are due to ongoing network issues in the area. However we have run diagnostics on the device & have determined that it is definitely a router issue. We lose connectivity across all devices at the same time & a reboot always restores it.
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Emma
(@LittleNinjaEmma) reported
@virginmedia Still not great, apparently there may be issues up til 15th, if it’s even actually fixed by then
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Gilli
(@Gilli_D80) reported
@virginmedia Hi guys - I got a call advising there was an issue with my Internet connection but the phone number showed as private. I wanted to confirm what number would show if a member of your team did call. thanks for your help - really appreciate it x
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Dunx
(@dunxchapman) reported
@virginmedia spending 2:30hrs on hold this morning to be passed around departments who were unable to fix resolve a simple issue, shambles of customer service, 0/10 would recommend
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ᴹᶦᵍᵘᵉˡ
(@MiguelAssisB) reported
@virginmedia And how is my problem going to be fixed???
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ramenatteryan
(@ramenatteryan) reported
@virginmedia Sorry about the delay I have noting is marked as broken and the issue is still occurring
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Jon Beard
(@jbt67) reported
@virginmedia Also contacting support is impossible as your response time confirms. I tried by phone and waited 40 minutes before giving up. That is not customer support 😡