Virgin Media Outage Report in Bath, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bath, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Conham, and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
TV | 16 hours ago |
|
Bristol
|
Wi-fi | 4 days ago |
|
Bristol
|
Total Blackout | 4 days ago |
|
Bristol
|
Total Blackout | 4 days ago |
|
Bristol
|
Internet | 4 days ago |
|
Bristol
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bath, England
Latest outage, problems and issue reports in Bath and nearby locations:
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Mike Lind 🦏 (@mikelind2) reported from Bristol, England@virginmedia sadly having to post again. Home broadband down again. Your service is so unreliable it is useless. U have failed to provide a reliable broadband service and remain in breach of contract.
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Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help
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Rich Hemming (@1210sounds) reported from Bristol, England@alone_music @virginmedia Jesus that’s bad, thought it could be done online the activation. I moved house and they said 20£ to move. What they didn’t say was that they renewed the contract and double billed me as they take one month in advance as a new contract. Complained to @virginmedia nothing done
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Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.
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🌈Rebekah Rhian🦄 (@RebekahMorriss) reported from Bristol, England@gavindp2012 @virginmedia It's really annoying because my cctv is ran by the WiFi and it needs resetting all the time it's down
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James E Ballantyne (@JimEBallantyne) reported from Bristol, EnglandAfter another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike
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Ken Trowbridge (@KenTrowbridge3) reported from Bristol, England@virginmedia Can we DM this issue please or give me a contact number where I can actually speak to someone without the intensely annoying waiting times. Thanks in advance and anticipation! Ken
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Bruce Allen (@sbcallen) reported from Bristol, EnglandVirgin media service - connection goes down with 24 hours & no help from technical services, just reading from a script & no escalation. Giving up after a year of unacceptable service. Lovely and polite on social media, impossible once a customer #virginmedia
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Lee Rendall (@LeeRendall) reported from Bristol, England@charllou1 @virginmedia Genuine, was kept on hold 50 mins couple weeks back then when the operator came on told us there was an issue and i had to call back 😳 was FUMING!
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τ!m ω0ɍ†ɧ (@TimWorth1) reported from Bristol, England@granuailemalia @SkyUK Probably the same issue @virginmedia had a while ago.
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Amy Beardmore (@amybeardy) reported from Winterbourne, England@amandavin @virginmedia I need fibre though because of stupid children streaming games and all sorts of nonsense. Anything other than virgin also comes with a £50 BT phone line installation. They’ve got me over a barrel
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Jonathan Phillips, Esq. (@DigitalJonathan) reported from Bristol, England@virginmedia down again... it’s been awful all day. Up and down. You really are a terrible provider.
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Matt Ribbins (@mattyribbo) reported from Filton, England@virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.
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Shane Richardson (@shaner1989) reported from Bristol, England@virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.
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nick webb (@chefwonderwebb) reported from Bristol, England@virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service
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Irfon Watkins (@irfonw) reported from Bristol, England@virginmedia been waiting in call queue for 20 mins to speak to someone. No indication of where I am in queue. Just shit music indicitave of a shit customer service
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Yiddo1982 🐓 (@621_karl) reported from Warminster, England@virginmedia It’s a property I’m working on at the moment, the elderly owner of the property mentioned it to the engineers at the time and was told it’s normal to have the cable like that. Poor woman spent all this time believing that.
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Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!
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Bruce Allen (@sbcallen) reported from Bristol, England@virginmedia Internet connection has been down, again, all day. BristolBS8. Automated reporting and another 23 minutes waiting for technical support
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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thank you miura (@jellyfishpond) reported@virginmedia any update on the outage in ls6? It’s been four days and the last quote for a repair time was 9am today 😓
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gordon harris (@GordonARHarris) reported@virginmedia Hi - yes, I managed to run it and it says there are known issues in the area (I would not run earlier). Any idea when we will have a stable service ?
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Dean O’Neill (@DeanONe22645) reported@virginmedia You’ll have found out then it was closed without communication hence why I’ve had to chase use just for a deadlock to go to the ombudsman- stop hiding behind your shambolic excuse of a customer service team
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gordon harris (@GordonARHarris) reported@virginmedia Yes that there is a problem but no fix date or time. Looks like the service is back now. Hopefully for good !
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Wizz (@Wizz57058652) reported@virginmedia ever since I was sent a new sim a few months ago my signal has been so shockingly bad that I cant hold a call for more than 20 seconds.
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Unwanted Life (@UnwantedLife_Me) reported@virginmedia Yeah, you keep saying security issues even though tweeting personal information is a far greater security issue, but you're happy to do that. So what is the security issue regarding DMs that doesn't apply to tweets?
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Neil Rigby (@Riggerstweets) reported@virginmedia Not doing that. I made 17 telephone calls regarding the subject last Friday, to absolutely no resolution. I've raised a complaint. I've requested contact by telephone. If you choose not to, it goes to Ofcom. So far you have made no attempt. I'll keep waiting. 1/2
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Marcus Carter-Adams (@MCAMusicMD) reported@virginmedia 0800 052 7588 is the number I was emailed. My issue is now with the ‘badger’ team (or something like that, again not explained well) to solve the system error, but I’m no closer than I was last week and have no idea when I’ll now get internet? I ordered 07/11 for install 05/12…
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Para (@ParaSightPlays) reported@virginmedia 7th January 2023. I fail to understand why a mistake on the part of VM is something a customer is meant to take on the chin and deal with the consequences of it.
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Justine (@Justine_F1) reported@virginmedia I flagged it up to your agent as the telephone staff were not aware of your issue.