Virgin Media Outage Report in Bath, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bath, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Conham, and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Wi-fi | 3 days ago |
|
Bristol
|
Total Blackout | 3 days ago |
|
Bristol
|
Total Blackout | 3 days ago |
|
Bristol
|
Internet | 3 days ago |
|
Bristol
|
Internet | 4 days ago |
|
Bristol
|
Wi-fi | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bath, England
Latest outage, problems and issue reports in Bath and nearby locations:
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Neil Wilkins (@neilwilkinsx) reported from Bristol, EnglandOMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.
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Lyn Taylor (@lyntaylor55) reported from Southwick, England@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
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Lyn Taylor (@lyntaylor55) reported from Southwick, England@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Jamie Walker (@jamiew007) reported from Melksham, England@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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Matthew Jones (@Joner030277) reported from Bristol, England@virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?
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stace_the_face (@stace_the_face) reported from Bristol, England@virginmedia The guys are here now and have told me that the same issue that has been a problem the last 4 times still hasn’t been fixed. They are lovely and doing their best but it’s not looking good. You should be ashamed of yourselves
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Jon Hackett (@JonHackett) reported from Steeple Ashton, England@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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johnhughes FAB208 (@JFab208) reported from Bristol, England@virginmedia 6 days I’ve tried calling you by phone / website re my tivo fault & still no reply, over 20 years a customer, #shocking @BBCWatchdog
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stace_the_face (@stace_the_face) reported from Bristol, England@virginmedia 1/2 The 10th technician booked to come to my house came yesterday ( 7 of these booked never called or showed up) He said the construction team had not done there job (5th time I’ve been told that) and it should happen today. If it doesn’t I have to cancel as you have caused so
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Jon Hackett (@JonHackett) reported from Steeple Ashton, England@virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!
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Portia (@PortiaSC) reported from Bristol, EnglandHmmm.....no internet, done all suggestions @virginmedia tells me to but still nothing. Don't know if I've the strength to phone their customer services on a Monday morning
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Lucy Champion (@misseschampers) reported from Bristol, England@virginmedia hi :) I'm just coming up to 5 hours wait time on the messaging service. I havent had the same kind of automated messages as previously... is it working? Thank you!
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Matthew Jones (@Joner030277) reported from Bristol, England@virginmedia Another 65mins waiting for anyone to help to be cut off again for the 2nd time. You have no customer service
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Dave Clark (@dac5267) reported from Yate, England@virginmedia What a load of nonsense, I pay you to provide a service, disconnections happen all the time and randomly, your service is shocking and is NOT WORTH THE MONEY.
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Helen Ashley (@ethical_PR) reported from Bristol, England@virginmedia Getting slow speeds on phone and laptop plus handheld devices
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stace_the_face (@stace_the_face) reported from Bristol, England@virginmedia 2/2 much distress and cost me too much money tethering data from my mobile. My kids can’t watch tv and I am trying to work from home with tethered data. You’re customer service have no idea what’s going on and can give me no update. It’s a disgrace
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johnhughes FAB208 (@JFab208) reported from Bristol, England@virginmedia Maybe you could have got one of your staff to contact me directly instead as I am your customer. 6 days to get hold of you is dreadful
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Nick Hounsfield (@WavemakerNick) reported from Bristol, England@virginmedia 2 months and still not able to sign in to Virgin TV GO app. Such a disappointment and no one to talk to about it...
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mark hendy ⚒ (@mhendy1971) reported from Bristol, EnglandAnyone else having picture problems with the boxing on sky sports box office via @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah (@Hannahnicole313) reported@virginmedia trying to cancel contract for 30 days notice but the website has crashed what will happen if it goes over 30 days?
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Andrew Dallin🇺🇦 (@adallin) reported@virginmedia Need to send kit back, your list is incorrect it has 1 extra power line I've never had. I also need to know when you're even sending the box to send stuff back
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Ryan glover (@Ak_Craze1) reported@O2 @virginmedia I need help with accessing my account, I can’t find anything to help me and I can’t contact you, I need to reset my password but the like says to contact customer service
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Nathan Allison (@nallywag) reportedstill waiting after 5 hours online for @virginmedia Customer Relations to contact me back - not very impressed
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🏴daidzy Connolly ™️🏴 (@daidzy) reported@virginmedia Hi how do i go about downgrading my Internet package..the bots no help to my questions
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Steve Dey (@Stevedey) reported from Newburn, England@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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David Dawson (@DavidDa32825997) reported@SprottSharon @virginmedia @O2 My virgin media email down again, my Netflix has just crashed on virgin tv. Gutted, this is getting worse.
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griptapebeercan (@griptapebeercan) reported@virginmedia Yes, I was on hold. No problem, I will try again tomorrow, hopefully things will be working again by then. Thanks for getting back to me.
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MA (@MossAbhram) reported@virginmedia I am paying over 50 pounds a month on a basic package and I am not even getting connection around my whole house. Virgin is only known for its name and not the service. Terrible service
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Essential Worker Spice (@bee_laurens) reported@virginmedia how are you gonna delay my instillation when I’m a student, offer to reimburse me for one of your dongles and then have none in stock?! I’ve been a loyal customer for almost two years. This is appalling.