Virgin Media Outage Report in Bath, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bath, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Trowbridge, Bath and Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
||
| Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bath, England
Latest outage, problems and issue reports in Bath and nearby locations:
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Since moving to @virginmedia 2 weeks ago everything that could go wrong has, and no one at VM has taken resposibilty. I've raised a complaint and have been promised mangers would call but no one does. Just been on phone again, still problems and no help.... #virginmediadontcare
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia No. It’s been advised your contractors drilled through our cables and then shoved cement down there making it impossible for the engineers to fix. Day 9 with no internet today. Going to cancel as really need to work at home 😡
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare
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Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Too many issues to describe in Twitter limit. Problems with installation of broadand, land line, TV and with mobile. Someone at @virginmedia needs to take responsibility and deal with it and my complaint. I'm promised a call back but never happens #virginmediadontcare
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BuzzedUp
(@MickDickinson) reported
from
Bristol, England
@JustMeBeingMe4 @virginmedia Hiya that why I left Virginmedia terrible service - I joined UW better broadband half the price. Happy to chat it through
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please allow me to return your gear then cancel my contract.
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We sent a complaint on Wednesday last week and no reply. It’s making life very difficult and still no sign of it being fixed despite 2 different ppl coming out yesterday and today
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JG
(@jordygordz) reported
from
Bristol, England
Virgin media is so **** yet so good at the same time. Pissing me off
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Doesn't explain why I was promised call backs on both Thursday and yesterday and they didn't happen, or why the issues remain unresolved after two weeks and I have to keep chasing... #virginmediaterriblecustomerservice
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We haven’t had service for 6 days now. Still no soloution... The people you sub contract cut our cables and cemented on top when putting an unasked for access point in outside, the engineers can’t fix it.
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Ben Hetherington
(@BenChem1010) reported
from
Filton, England
@virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Alex Sams
(@Samzzy) reported
from
Bristol, England
@virginmedia I've rang up too many times to count over the past few months about a complaint, each time being told I'd receive a call. COM103977747 Received a letter today saying if you don't hear from me you'll close the complaint...
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
Vm @virginmedia clearly know there are issues as its been dropping constantly since 2ish... service status "no issues"
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please cancel my contract and allow me to return your gear.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
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George Scott
(@georgetscott) reported
from
Bristol, England
@MrStuartForrest @virginmedia I had issues throughout yesterday but seems okay today... 😬
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
@virginmedia Is down again been down like 17 times this week. Jokers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Durose
(@AmyDurose) reported
@virginmedia Im a fool and ordered the new service to the wrong address, 2.5 hours later and ive still not managed to rectify it.
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Chris
(@SGT_RagingSnake) reported
@virginmedia I'm starting to think that nobody actually reads these properly. It's ben going on for 6/8 weeks! (I get it issues are a thing FINE) My issue now is where is the communication to the customer, where is the discount for the problem HELL forget the above where is the apology!!
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Twinmumplusone
(@Mumab6) reported
@virginmedia a few months back we had a guy out as we were told if we didn’t we’d lose our phone line. Since then the phone hasn’t worked… yet I’m still paying line rental. Nah not on how can this be fixed without an awful call to your call centre
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MC red
(@MrSpark79) reported
It's impossible to talk to a human when trying to contact virgin media. All I want to do is book an engineer to come out and look at an issue... You just cannot do it!!!!
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Mikopath
(@_Mikopath_) reported
@virginmedia Wifi still down :(
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PyrionFlax
(@PyrionFlax) reported
@virginmedia for the record they told me on the phone and via a webchat that there very much IS a problem in my area and they are "working hard to fix the problem" but it's been ohhhh....five months now? maybe even more?
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Nonny Mouse
(@nonnymouse2022) reported
So my @virginmedia landline isn't working. Going round in circles trying to get help...can't phone because my phone is broken. No live chat available...I HATE how poor "customer service" is in this country now. Please explain how I can get help VM?!
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cadae
(@cadae16) reported
2 months after my initial order @virginmedia and 7 cancelled appointments later they have just called to CANCEL my entire contract as there's a blockage in the line and it's "not in their budget" to fix it. Disgrace
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WEEZY
(@Weezy_IPD) reported
@virginmedia ive had a complaint which has been over 8 weeks not even had a email confirming ombudmans details absolute joke of a company
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Clarie
(@Clarie71349588) reported
@virginmedia help request please. Customer for 8 years, 18 month contract ended for £91/ month. New billing price £157/ month for 500 mbps. Website advertises £79/ month for 1130mbps. Apparently for my loyalty I can only get an improved price if I reduce the package?