Virgin Media Outage Report in Frome, Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frome, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Frome, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bath, Trowbridge, Westbury and Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Wi-fi | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Bath |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frome, England
Latest outage, problems and issue reports in Frome and nearby locations:
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Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Jamie Walker
(@jamiew007) reported
from
Melksham, England
@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Castle Cary, England
Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anne Bell
(@Yorkshirebell) reported
@virginmedia My husband has received an email from the resolution team saying they can see that a call was booked for 30th November but nobody came and offering him to chat about it. Why doesn't someone at Virgin just send someone out to join us to your services again?
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steve
(@nevertime19) reported
@virginmedia Hi, she's a brand new customer who has had £20 added to her bill for 'usage'. We tried the number 0345 454 1111 and all we get is a service update and are unable to speak to anyone.
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Matt Rosser 🏴
(@MattRosser) reported
@virginmedia I understand the technical restriction, but the customer experience is truly shocking!!
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the pompey pope
(@thePompeyPope) reported
@virginmedia No & no. After far longer than it should take I have managed a WhatsApp chat with an agent. Seems like the request was cancelled, not by me. So another request,another 30 days wait. Is nothing ever simple or completed first time with VM? Lack of support=good reason not to renew
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Jo Graham
(@JoMGraham) reported
@virginmedia Astounding how poor the #CustomerService is. Followed this complaints code. Was told someone would call me back within half an hour. No call back.
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Darren
(@ThatAngryBrit) reported
@virginmedia So total service loss in the entire UB area since midnight lastnight and still no service. Ho hum.
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Maisha
(@Shamai68) reported
@virginmedia Yes they’ve called customer services who have said they can’t do a deal for them as they are not a new customer? @richardbranson
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Hannah N Mills
(@HistoryHannah22) reported
@virginmedia I now have an answer, when I spoke to your customer service team about the problem earlier in the week. They said they would send a new router. Turns out they also turned the Wi-Fi off to the old one without telling me. Engineer is comingTuesday to fix it. Not happy at all!
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Sam Victor Jermy 🇺🇦 🇹🇼
(@SamJermy) reported
@virginmedia How can I cancel my Virgin Media contract? If i can't get any service by tomorrow, I'd like you to come collect my Hub and TV box please. I can't be dealing with this stress & shocking lack of service. Not what I expected when I chose Virgin as my Internet and TV provider.
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Anne Bell
(@Yorkshirebell) reported
@virginmedia I appreciate the offer to chat but can someone in your customer relations team **** someone in your service department to come and fix our service. This is beyond a joke