Virgin Media outages and service status in Frome, England

Problems in the last 24 hours in Frome, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Frome, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge, Frome, Westbury, Shepton Mallet, and Bath.

City	Problem Type	Report Time
Trowbridge	Total Blackout	38 minutes ago
Trowbridge	TV	3 hours ago
Frome	TV	4 hours ago
Trowbridge	TV	5 hours ago
Westbury	TV	5 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Frome, England

Latest outage, problems and issue reports in Frome and nearby locations:

• 
  Adam Crawford (@AdzCrawford2003) reported 8 minutes ago from Bathford, England

  @Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2

• 
  Adam Crawford (@AdzCrawford2003) reported 11 minutes ago from Bathford, England

  @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

• 
  Jon Hackett (@JonHackett) reported 15 minutes ago from Steeple Ashton, England

  @virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!

• 
  Andy Wrintmore (@VelocityRockFM) reported 15 minutes ago from Frome, England

  @virginmedia why have you been so awful the last 6 months?

• 
  aran kay (@Arankay_1) reported 22 minutes ago from Bathford, England

  @virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter

• 
  Owen Barnfather (@Barnfather) reported 25 minutes ago from Westbury, England

  Had terrible internet for a few weeks, call Virgin and they just brush you off and say ‘everything’s fine’. Impossible to get beyond their scripted messaging. @virginmedia

• 
  captain chungus™ (@Yarrhful) reported 27 minutes ago from Melksham, England

  @virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.

• 
  Lyn Taylor (@lyntaylor55) reported 27 minutes ago from Southwick, England

  @virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!

• 
  Andrew Dodd (@Doddstar79) reported 35 minutes ago from Bathford, England

  @virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.

• 
  Mark Brookes (@BrookesPics) reported 35 minutes ago from Frome, England

  @virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?

• 
  Roland Millward (@RolandMillward) reported 36 minutes ago from Trowbridge, England

  @virginmedia As you are aware OFCOM believe this practice is illegal. The fact people can’t move onto a new development and you’re not putting down cables is not their fault. It’s an inappropriate way to treat customers fairly.

• 
  Jamie Walker (@jamiew007) reported 38 minutes ago from Melksham, England

  @virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted

• 
  Mark Brookes (@BrookesPics) reported 44 minutes ago from Frome, England

  @virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!

• 
  Chris Lowe (@ChristoffLowe) reported 45 minutes ago from Bathford, England

  @virginmedia My broadband has been down now for 6 days. This is the 3rd time this has happened and the last time lost it for 4 days. The customer support line is shocking for many reasons. Clearly Virgin do not know how to properly fix issues! Shocking service!

• 
  Sarah Wolf (@sarahmwolf74) reported 46 minutes ago from Frome, England

  @virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website

• 
  Sj_carter (@sarahcarter_sw) reported 48 minutes ago from Bathford, England

  @virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.

• 
  Harry Maw (@MorefromMaw) reported 50 minutes ago from Bathford, England

  @virginmedia What do you think my problem has been this whole time? No one will answer me

• 
  Lee Stone (@leesto) reported 52 minutes ago from Bathford, England

  I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.

• 
  Volley Design (@volley_design) reported 55 minutes ago from Trowbridge, England

  Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything

• 
  Robert LW (@RJLW) reported 57 minutes ago from Frome, England

  Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seelsy (@Seelsya_) reported 7 minutes ago

  @virginmedia Issue here too. Pixelated.

• 
  Ally (@Allybally_21) reported 8 minutes ago

  @virginmedia is there an issue with TV services in the FK3 area? Service status is not available on the app

• 
  martyn coombes (@martyncoombes72) reported 8 minutes ago

  @Jennababes @virginmedia There is an outage

• 
  John B (@JohnBar72896911) reported 11 minutes ago

  @virginmedia Apology not accepted. Its been over 3 hours now. Whats the update. Channel not available on every channel lol. Renewed for this service, what an idiot!

• 
  Tyke on a bike (@MelvinJCain) reported 13 minutes ago

  @virginmedia Can you tell me what is wrong with your tv service? I have a broken image as though there’s a thunder storm. I have seen on internet that others are experiencing the same thing in the Leeds area.

• 
  Marce The Moose (@Marcethemoose) reported 14 minutes ago

  @addingtonsquare @virginmedia Automated phone service couldn't hear my answers even though I was shouting them. I suspect a hack

• 
  Paul Gray (@PaulGrayDJ) reported 15 minutes ago

  @Keef_B_1 @virginmedia I've called them twice recently about upgrading my box to 360. They answered straight away both times and I could also understand their customer service person too.

• 
  Simon N (@simonandrebecca) reported 15 minutes ago

  @virginmedia I have no broadband or landline service either - is this part of a wider issue?

• 
  Robert Grace (@Beastial_Maggot) reported 18 minutes ago

  Hey @virginmedia we’re not getting a proper signal through our box today the picture is just a series of lines and destortion.Please help !

• 
  marc (@bighandsmassuer) reported 20 minutes ago

  @virginmedia I’ve just received a renewal offer, it was a bit too much so I got in touch, was offered two contracts at more than my renewal and told if I didn’t like it to use the 1 touch button and change providers Not great is it, a 16 yr customer