Virgin Media Outage Report in Frome, Somerset, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Frome, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Frome, England
The most recent Virgin Media outage reports came from the following cities: Shepton Mallet, and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Shepton Mallet
|
Total Blackout | 13 days ago |
|
Trowbridge
|
Internet | 27 days ago |
|
Trowbridge
|
Internet | 3 months ago |
|
Trowbridge
|
Internet | 3 months ago |
|
Bath
|
Internet | 3 months ago |
|
Frome
|
TV | 3 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frome, England
Latest outage, problems and issue reports in Frome and nearby locations:
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Harry Maw (@MorefromMaw) reported from Bathford, EnglandI haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Mark Scott (@markscott) reported from Trowbridge, England@virginmedia Then you will have a big problem
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Mark Brookes (@BrookesPics) reported from Frome, England@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Paul Terry (@SurrealPaulT) reported from Bathford, England@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Sarah Wolf (@sarahmwolf74) reported from Frome, England@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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aran kay (@Arankay_1) reported from Bathford, England@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Lee Stone (@leesto) reported from Bathford, EnglandI see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Harry Maw (@MorefromMaw) reported from Bathford, England@virginmedia What do you think my problem has been this whole time? No one will answer me
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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✨Emily✨ (@emilyunicorns95) reported from Bathford, England@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Mark Brookes (@BrookesPics) reported from Frome, England@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Mark Scott (@markscott) reported from Melksham, England@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Mark Scott (@markscott) reported from Trowbridge, England@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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Nathanial Sydenham (@NatSydenham) reported from Bathford, England@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Castle Cary, EnglandWhy do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie 🤍 (@LizzieFlower93) reported@_AndrewScroggie @virginmedia Ours went down yesterday, rang them and their sending a new box out
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St3V3 (@SteveGi45255533) reported@virginmedia As always yes. It’s always the same. It’s been like this since I’ve been with virgin. I always do the standard checks. This super duper intelligent pod was meant to fix it. But it hasn’t.
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Matt Kearsley (@matt_kearsley) reported@virginmedia Yes I have - is there an update on when we will get service back?
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Ryan Read (@ryanread678) reported@virginmedia No Communication no reason it been rescheduled for today but I don't suppose anyone will show up which will be the 3rd and if that the case then I'm just going to forget joining virgin as a new customer I think this service is disgraceful
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Nailsea People (@nailseapeeps) reported@virginmedia Good morning, the blueyondermail drafts is showing a JOHN WALSWORTH and I cannot install malware scan and none of passwords work and request for new password doesn't work either, going to talk to BT about swapping accounts
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Marie Hall (@Marie_L_Hall) reported@virginmedia Arranged to move services with a house move. Included switched from v6 to 360 ? Told engineer would issue new equipment. Engineer came. Big job so he had quite an attitude about it. Asked about equipment, told us they not allowed to isssue due to shortage. Told us it would work
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Marie Hall (@Marie_L_Hall) reported@virginmedia Anyway. That evening it didn’t. Sat on phone to you guys for ages. Told software stuck between transition but new remotes would help. Once remotes received I could go onto apps and download 360 thing. Remotes have come. Error messages the same. Cannot get on to anything in apps
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Rachel Reilly (@RachelReilly96) reported@virginmedia Please take some responsibility and help your customers for once rather than making more customer effort for myself. This service is shocking. It’s not difficult to arrange a call back to avoid me going to the ombudsman, so can you pls DM me to sort. I’ll give you my mob no.there
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Rachel Reilly (@RachelReilly96) reported@virginmedia I spent 2 days using the text service it was useless! I also sent a formal complaint in, to which I got an email saying that they haven’t heard from me in 28 days so they’ve closed the complaint!! THEY DIDNT REPLY TO ME IM STILL WAITING FOR A RESPONSE.
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Adam Copp (@adam_copp) reportedFeels pretty bad when @VodafoneUK broadband website broken for 2 days when I get to installation details, then price increase by 12 pound per month next day. Guy on phone says "sorry buddy nothing I can do". Guess I'll go to Virgin Media.