Virgin Media Outage Report in Southwick, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Southwick, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Bath, Trowbridge and Corsham.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
TV | |
| Bath |
Internet | |
| Trowbridge |
TV | |
| Trowbridge |
Wi-fi | |
| Trowbridge |
Internet | |
| Corsham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwick, England
Latest outage, problems and issue reports in Southwick and nearby locations:
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Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
.@virginmedia telling us to sit and wait for 24 hours without internet just incase our Wi-Fi starts working again before they’ll actually do anything, great customer service… not 👍🏻
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia help please. How do o get to choose a football game on the red button? It’s not working.
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Shitsgigglesngloves
(@Shitsgigglesng1) reported
from
Kingswood, England
@Birdybabe07 @virginmedia Bt, great deals atm. Once back on openreach network you can move around with over 50 companies. Once on virgin you can only use virgin. bt will happily re instal to get you back on openreach network. Unless you need business fibre...then I can provide or advise👍.
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia That's a shame. Virgin SIM card was so much better and better customer service. I will probably change to a different phone network as soon as I can
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia Totally shocking services again, tried web chat messaging etc crap. Speed test less that 12 mbps, paying for 100mbps 🤯🤯🤯 What are you going to do it In off after 20+ years of pain, no more!
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Martin Parfrey
(@martinparfrey) reported
from
Kingswood, England
@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia If it's better customer service then that would be better than having to be with O2
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia I been with virgin for years and last month was put on the new virgin O2 SIM deal. I'm already looking forward to when I can cancel the O2 SIM only part. Couldn't get any help with O2 but luckily the person at virgin helped me.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
@virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
@virginmedia Its done now but fairly sure it shouldn't take your agents 45 mins to cancel sky and bt sports and change the TV package to the basic. Maybe more training or better systems are needed. Just saying Sky took about 3 minutes to cancel BT sports for me a year or so ago #competitors
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
Wow @virginmedia you've out done yourself, 45 mins and counting to cancel sports channels for mum after dad passing away all with an agent #shockingservice
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Chris
(@chrisandobe) reported
from
Kingswood, England
@virginmedia hi I need help. I'm not able to call or text so I can't even call virgin media for help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dashedchris
(@Dashedchris) reported
@virginmedia This is a copy of the message you sent me Hi, it's Virgin Media. Before we can install your Broadband on Fri 02 Dec we need to do some external work You won't have to be there while we work. Please reply CONFIRM if this is okay, They never show up 🤬
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Dashedchris
(@Dashedchris) reported
@virginmedia waiting since October for external work to be carried out on my property called on so many occasions and told not to worry the construction engineers are on the way ...they never show up worst company ever
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Julia
(@juliabrennan5) reported
@virginmedia Apparently not according to your link. I have spoken to your customer service dept and there is an issue which will not be fixed until 8th December. We are now without WiFi completely and apparently we just have to wait for it to come back on!! No help given. Awful service.
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hickson0
(@nhickson0) reported
@virginmedia It’s constantly says there’s no issues in my area. I’ve spoken to your help on the phone all they tell me that it’s not an issue on their end and to use Sam knows to tell them the speed to my router which tells me and them that speed is low and then they help me no further
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Mr Forgetti Your Regretti 🥔
(@Mr_Forgetti_YT) reported
@virginmedia I’m having massive internet reliability and speed issues for weeks now. Every time I call your number the automatic response says that there are techical issues in my area in SW London. When will this be resolved and how will customers be compensated? @Ofcom FYI
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Todd 🇧🇧💪🏾🎮
(@ToddGM246) reported
@virginmedia You guys managed to fix it in 27 hoours
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BadBoy
(@BedBoy94) reported
@virginmedia I checked the status and according to your site everything is fine... But the internet is barely working. Resetting the router doesn't help.
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sally brackstone
(@SallyBrackstone) reported
@virginmedia Well you are not assisting, all you’ve done is say sorry. Assisting would be trying to get the problem sorted sooner.
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James Gibson
(@jamesgibson279) reported
@virginmedia Same bot answer as always,they will be called tomorrow,for a last chance to sort this ongoing issue, rude people on phone etc is not good business.
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f a
(@Fatoshhh777) reported
@virginmedia No internet since last night. Service status seems ok and done all the checks but still no internet. Is there any issue in N22?