Virgin Media outages and service status in Southwick, England

Problems in the last 24 hours in Southwick, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwick, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge, Chippenham, Bath, and Frome.

City	Problem Type	Report Time
Trowbridge	E-mail	2 days ago
Trowbridge	Internet	4 days ago
Chippenham	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southwick, England

Latest outage, problems and issue reports in Southwick and nearby locations:

• 
  captain chungus™ (@Yarrhful) reported 2 minutes ago from Melksham, England

  @virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.

• 
  Jon Hackett (@JonHackett) reported 10 minutes ago from Steeple Ashton, England

  @virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!

• 
  Jamie Walker (@jamiew007) reported 10 minutes ago from Melksham, England

  @virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted

• 
  Chris (@chrisandobe) reported 12 minutes ago from Kingswood, England

  @virginmedia If it's better customer service then that would be better than having to be with O2

• 
  Jon Godfrey (@jongodfrey) reported 18 minutes ago from Saltford, England

  I can’t wait. Awful service and complaints handling by @virginmedia so looking forward to @theTRUESPEED

• 
  Louise Ripley (@LouRipley) reported 19 minutes ago from Kingswood, England

  @virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.

• 
  Adam Crawford (@AdzCrawford2003) reported 23 minutes ago from Bathford, England

  @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

• 
  Andrew Dodd (@Doddstar79) reported 27 minutes ago from Bathford, England

  @virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.

• 
  Lyn Taylor (@lyntaylor55) reported 31 minutes ago from Southwick, England

  @virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!

• 
  Jim James 🇺🇦 (@jimajames) reported 33 minutes ago from Trowbridge, England

  @dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…

• 
  Beth Ryan (@bethkorf) reported 36 minutes ago from Kingswood, England

  @virginmedia Its done now but fairly sure it shouldn't take your agents 45 mins to cancel sky and bt sports and change the TV package to the basic. Maybe more training or better systems are needed. Just saying Sky took about 3 minutes to cancel BT sports for me a year or so ago #competitors

• 
  Sj_carter (@sarahcarter_sw) reported 38 minutes ago from Bathford, England

  @virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.

• 
  Martin Parfrey (@martinparfrey) reported 41 minutes ago from Kingswood, England

  @virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!

• 
  Louise Ripley (@LouRipley) reported 43 minutes ago from Kingswood, England

  @virginmedia More awful service from @virginmedia #virginmediadown

• 
  Harry Maw (@MorefromMaw) reported 43 minutes ago from Bathford, England

  I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬

• 
  Sarah (@sarahcliftonsc) reported 45 minutes ago from Kingswood, England

  @bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home

• 
  Amy Bramhall (@amy_bramhall) reported 52 minutes ago from Keynsham, England

  @virginmedia We haven’t had service for 6 days now. Still no soloution... The people you sub contract cut our cables and cemented on top when putting an unasked for access point in outside, the engineers can’t fix it.

• 
  UNEMPLOYED AUB🇲🇼🇬🇧 (@BlackMayan) reported 57 minutes ago from Kingswood, England

  @notsolittlezee @virginmedia They never respond.. They are exhausting. Me and them are in a toxic relationship I swear. Hard to walk away and yet I keep being abused.

• 
  Andy (@andy_williams27) reported 57 minutes ago from Trowbridge, England

  @virginmedia @Virgin_Victoria Residential but I use internet when working from home etc. This is so frustrating that given the service has been good for last 2 years I have no alternative to look elsewhere for more reliable service.

• 
  Mark Brookes (@BrookesPics) reported 58 minutes ago from Frome, England

  @Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samet (@Samet_UK) reported 6 minutes ago

  @virginmedia It is still showing the same in status since the early morning. There is no any other update or any estimated time. At least I would expect another update saying about the outage and estimated fix time.

• 
  Kevin Davies (@CCFCGrapes) reported 12 minutes ago

  @virginmedia @George66Steve Sounds like a standard AI response. At least they did not say we value your custom. They could send you a message that says try this number and speak to one of our multitude of customer service agents.

• 
  Wolf of X (@WolfofX) reported 12 minutes ago

  For more than a decade, Stan Beaton held onto something that many people would consider priceless. It wasn't jewelry, money, or a photograph. It was the voice of his wife, Ruby. Ruby passed away from cancer in 2003. Before she died, she had recorded the greeting on their home answering machine. It became the last recording of her voice, and whenever grief felt overwhelming, Stan would play it just to hear her speak again. He was so afraid of losing that message that he stayed with the same phone company for years, believing it was the safest way to protect it. Then, in 2014, everything changed. Following routine maintenance by Virgin Media, the voicemail suddenly disappeared. Stan was devastated. He believed the final piece of his wife's voice had been erased forever. When Virgin Media learned what had happened, they refused to give up. The company assembled a team of 11 engineers, who spent three days searching through backup systems and archived data. One executive compared the task to searching for a needle in a haystack. Against the odds, they found it. When the recording was played back to Stan during a BBC Radio Leeds interview, he broke down in tears. "That's her... It's just a wonderful, wonderful sound that I thought was lost forever." Virgin Media later provided him with copies of the recording so it would never be lost again. Sometimes technology isn't just about cables, servers, and code. Sometimes, it's about giving someone one more chance to hear the voice of the person they loved most.

• 
  Jx_THT (@JX_THT) reported 14 minutes ago

  @MrBenGrant @virginmedia Move to starlink, none of these issues ever

• 
  Nicola Byles (@BylesNicola) reported 16 minutes ago

  @virginmedia we cannot watch the football due to your poor service! This is unacceptable!

• 
  Si (@Si_67) reported 16 minutes ago

  @virginmedia Our broadband has recently started to fail on a daily basis. It has been fairly reliable until a couple of weeks ago. Yes, it comes back after a while, but this really isn't good enough in 2026, especially bearing in mind how much it costs. What's happening?

• 
  Whitewerewolf18 VT🐺 (@whitewerewolf17) reported 17 minutes ago

  @rokokoprufei @virginmedia Wifi i understand this problem 🙃

• 
  Ash (@Ash_GW) reported 18 minutes ago

  Oi @virginmedia yer service is awful. What am I paying you for when I'm having to now watch the game on mobile data? Wastemen

• 
  MalEmet (@MalachiJaiEmet) reported 19 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Once had to deal with Virgin Media, absolutely never again. They were impossible to deal with, just got sent from one department to another and it took weeks. Never again.

• 
  JR (@Dadyougeek) reported 23 minutes ago

  @appleblossomBe @virginmedia @LutzSchuler Nope they was more than happy to cancel it today!