Virgin Media Outage Report in Southwick, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Southwick, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Box, Trowbridge, Frome and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Box |
Total Blackout | |
| Trowbridge |
Internet | |
| Frome |
Internet | |
| Trowbridge |
TV | |
| Trowbridge |
TV | |
| Trowbridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwick, England
Latest outage, problems and issue reports in Southwick and nearby locations:
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Jason side
(@jason_side) reported
from
Kingswood, England
@virginmedia Box is connected to TV via HDMI cable I've tried different cables and hdmi ports on TV to eliminate those as issues. Doesn't happen with on-demand programs.
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia No. I’m not wasting any more of my time in @virginmedia especially to phone up costing me time and money to stop you posting crap through my door.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling
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Chris Hines
(@CherishSin) reported
from
Kingswood, England
@virginmedia my connection is intolerably slow, around 1mbps, but the test on your website says there are no faults. Video is awful.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison
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David Rankin
(@mrdrankin) reported
from
Kingswood, England
I'd like to thank @virginmedia. The fact that your new VO service is absolutely shocking, not user friendly and painfully slow, has luckily stopped me spending the £12.99 that my wife wanted to spend on "The Star is Born" PHEW!!!!!! Every cloud and all that.
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luke beedle
(@lukejherridge) reported
from
Kingswood, England
A phone call to @SkyUK today to cancel! Had enough of this crap! Can’t watch anything on demand without it freezing every 5 minutes! What’s @bt_uk like or @virginmedia
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Chris Lowe
(@ChristoffLowe) reported
from
Bathford, England
@virginmedia My broadband has been down now for 6 days. This is the 3rd time this has happened and the last time lost it for 4 days. The customer support line is shocking for many reasons. Clearly Virgin do not know how to properly fix issues! Shocking service!
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Andy
(@andy_williams27) reported
from
Trowbridge, England
@virginmedia @Virgin_Victoria Residential but I use internet when working from home etc. This is so frustrating that given the service has been good for last 2 years I have no alternative to look elsewhere for more reliable service.
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Shaun
(@SNewport01) reported
from
Kingswood, England
@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now
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Yiddo1982 🐓
(@621_karl) reported
from
Warminster, England
@virginmedia It’s a property I’m working on at the moment, the elderly owner of the property mentioned it to the engineers at the time and was told it’s normal to have the cable like that. Poor woman spent all this time believing that.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Never given a reference, sent 2 email complaints have acknowledgement as proof but you guys never even bothered with a reference let alone a proper response
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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JakeNicholas
(@JakeNicholas04) reported
from
Keynsham, England
@virginmedia fix your internet
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced
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JakeNicholas
(@JakeNicholas04) reported
from
Keynsham, England
@virginmedia lag and poor internet connection
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Chris Lowe
(@ChristoffLowe) reported
from
Bathford, England
@virginmedia I’ve had no broadband for nearly a week now! It’s not the first time and lost it for 4 days last time. The call centre is absolutely shocking! The worst customer experience I have ever had!
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
Can’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia No point, tried Twitter several times to no avail. Calls = wasted hours of ones life. Sign for letter now sent to complaints as 2 official complaint emails had “no” response. Next stop Ofcom.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Boscombe Wizard
(@therealfritter) reported
@virginmedia I am paying too much for my tv/internet service. Maybe double that of new customers. Which dept should I speak with to secure a deal similar to new customers? I don't want to be passed between departments. Thanks
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harrietb
(@Harrietbhere) reported
@virginmedia I had an appointment made by one of your customer services on Monday as my wifi isn’t working. Yesterday during another call I was told it was not my hub but an outage in the area which won’t be fixed until dec 1 so requested on that call the appointment for
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Lord Professor Captain Matt
(@MattGrainger81) reported
@virginmedia They are from 020 3743 6950. They don’t say why they’re calling, they don’t speak - just breathe heavily for ~5 seconds then hang up. Is this how you treat your customers? Once could be a mistake but happening so many times confirms my thoughts that it’s not just human error
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Andrew Law-Smith
(@greatandyman) reported
@virginmedia This was the offered resolution: "Here's what we offer as a resolution: Billing ->Extra guidance on billing We hope this works for you." The "next steps" were to phone the number I already rang and which prompted the email I sent.
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@virginmedia So why haven't they helped so far? Absolutely NO confidence in your customer support at any level! I've spent over 6 hours trying to resolve problem of Virgin's making that should be sorted in a few minutes in a real conversation with a competent person! It's a letter to CEO now!
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Mitsy Emerald Author
(@MitsyEmerald) reported
@virginmedia Your customer services are so damn rude
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Mill66
(@Mill1966) reported
@virginmedia I have spoken to a few people over the last 2 months trying to sort a deal that isn’t going to cost me £63 for the same service I am currently paying £36 for. Been promised call backs but they never happen.
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Ian Spoon
(@ian_spoon_) reported
@virginmedia 4. I threatened to cancel our direct debit after the days and days of hassle this has caused, and STILL no one seems to give a damn. Was with BT for 18 years before swapping to you. Note: at no point on any of my calls was I irate, not their fault
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Annabel Finley-Kense
(@BelleDeMonCoeur) reported
@virginmedia Today it is saying there is a problem with the mast in AL40XH and might be fixed by 9th December! Oops!
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LJ
(@lmmjjj) reported
@virginmedia I'm working so can't call atm. Just wondered whether it was a quick fix admin error