Virgin Media outages and service status in Frome, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Frome, including 0 direct reports.
- The most common problems reported in this area mention E-mail and Internet.
- E-mail (50%)
- Internet (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Frome, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Frome, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge, Bath, and Frome.
Community Discussion
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Virgin Media Issues Reports Near Frome, England
Latest outage, problems and issue reports in Frome and nearby locations:
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Mark Scott (@markscott) reported from Melksham, England@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Chris Lowe (@ChristoffLowe) reported from Bathford, England@virginmedia My broadband has been down now for 6 days. This is the 3rd time this has happened and the last time lost it for 4 days. The customer support line is shocking for many reasons. Clearly Virgin do not know how to properly fix issues! Shocking service!
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Antony Moore (@amooreict) reported from Bathford, England@BeefGolf @VirginAtlantic @virginmedia Took me 95 minutes on the phone on Friday to cancel ours.
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Mark Brookes (@BrookesPics) reported from Frome, England@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Adam Crawford (@AdzCrawford2003) reported from Bathford, England@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Lyn Taylor (@lyntaylor55) reported from Southwick, England@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
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David Newton (@RoarSoundsBath) reported from Bathford, England@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Sarah Wolf (@sarahmwolf74) reported from Frome, England@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
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Nathanial Sydenham (@NatSydenham) reported from Bathford, England@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Chris Lowe (@ChristoffLowe) reported from Bathford, England@virginmedia I’ve had no broadband for nearly a week now! It’s not the first time and lost it for 4 days last time. The call centre is absolutely shocking! The worst customer experience I have ever had!
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Andrew Dodd (@Doddstar79) reported from Bathford, England@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Jon Hackett (@JonHackett) reported from Steeple Ashton, England@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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Roland Millward (@RolandMillward) reported from Trowbridge, England@virginmedia As you are aware OFCOM believe this practice is illegal. The fact people can’t move onto a new development and you’re not putting down cables is not their fault. It’s an inappropriate way to treat customers fairly.
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Dominic Ellison (@tyokischild) reported from Frome, EnglandAfter being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Jamie Walker (@jamiew007) reported from Melksham, England@virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted
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Lee Stone (@leesto) reported from Bathford, EnglandI see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Andy Wrintmore (@VelocityRockFM) reported from Frome, England@virginmedia why have you been so awful the last 6 months?
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Mark Brookes (@BrookesPics) reported from Frome, England@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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captain chungus™ (@Yarrhful) reported from Melksham, England@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🏍️ TThe Smelly Hippie ✌️ (@HippieSmel48310) reported@virginmedia @bexholloway Your broadband is ******* garbage, 5th outage this week, absolute trash.
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Andrew Parmenter (@AndyP1982) reported@EE why can a new customer get a deal £10 a month cheaper than someone who has been a customer for nearly 5 years? Where is the customer loyalty? I’ve now signed up to @virginmedia #customerlost #customergained
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Pete Samuels (@PeteSamuels5) reported@DorzetRob @Artemisapphire Ditto here. We're between 3 towns. Sod all signal. Had to get 'wi-fi calling' on the mobile phones, to make mobile calls via the broadband. Smarty seems to work OK. Old copper land line now shut off by Virgin Media.
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Boost The Budget UK (@BTBUKCOMP) reported@virginmedia I can’t get into my account or get help in anyway please advise
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Helen Mildenhall (@helenmildenhall) reported@virginmedia I sent an email complaint to Virgin Media on behalf of my late father’s estate about his Virgin Media account, then got a reply from the O2 resolution team addressed to my father not me saying they can’t find his O2 account - but it was Virgin Media.
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Amrit Phull (@Amrit_Phull) reported@virginmedia I have now received three seperate text messages saying the problem has been fixed, when it clearly hasn’t……..I’m still offline. Not only is your service terrible, you add to that deceptive and wrongful communication to your customers. I expect compensation
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Scouse House Bouncy Music (@ScouseBouncy) reportedSo fed with @virginmedia. The sky sports plus system has not been working for over a week and they have done nothing to fix it! Starts playing and then crashes, works on the crappy stream box but the quality is poor, works via the apps and website but not on the normal box!
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Paul Wingrove (@paul_wingrove) reported@EDFofficiel Customer support at EDF UK shows a level of incompetence which is worse than Virgin Media, and God knows VM is utterly useless.
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Raymond Watts (@raydwatts) reported@virginmedia you are being complete **** again. An intermittent service for vthe past week with no resolution, no compensation and no hope of ever getting the internet we are being charged for 🤬🤬🤬
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Paul Turner™ (Personal) (@PaulTurner140) reported@DrealSMAK @virginmedia Don’t waste your time. They only want you to DM them to keep your complaint from public view.