Virgin Media Outage Report in Frome, Somerset, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frome, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Frome, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Frome |
TV | |
| Trowbridge |
Internet | |
| Trowbridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frome, England
Latest outage, problems and issue reports in Frome and nearby locations:
-
Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
-
Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
-
Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
-
Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
-
aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
-
Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
-
Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
-
Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
-
𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Castle Cary, England
Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
-
Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
-
✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
-
David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
-
Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
-
Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kelly 💙
(@STN_KellyP) reported
@virginmedia I've been through this process with staff in the call centre before. Shocking service. Can't wait for the contract to end.
-
Mrs Wallace 🏴🇪🇺🇫🇷🇪🇦
(@CezEvz) reported
@virginmedia No still not listed and service not returned. 150 still staying there's a fault that is a 'complex issue'. I've just reset my router too. It's been either a solid or flashing green light since late Thursday eve.
-
Christopher regan
(@chris_regan_) reported
@virginmedia Called 0345 4341111 Recalled this morning, I had 2 boxes, I've removed one from the account and it seems you have removed service's from the wrong box. Told nothing can be done just swap boxes over myself. Will loose all the series links etc told to just start again. Unacceptable
-
Paul Hampton
(@DorsetDogPaul) reported
@virginmedia 40 hours on line ti their customer care and still nothing but repeated security questions. 40 hours!!! Avoid virgin: no customer care
-
Suzanne Hogg
(@Myopinion2022) reported
@virginmedia It is not a problem in my area. The cable was cut by workmen as your engineers layer wires overground not under which apparently is a health and safety issue but Virgin Media don’t care. Just want the money.
-
dave
(@davybarr1) reported
@virginmedia once again all my recordings dissappeared overnight no way of getting them back when are you gunna sort this problem out #
-
Lium Jones
(@LiumJones) reported
@virginmedia Done that. Apparently no record of package upgrades that were promised by 3 different people other than free voicemail!! Agent today told me nothing they can do about the upgrades apart from a complaint!! How is that good enough! How can you offer customers upgrades but not do it
-
The Optimist
(@FibonnaciTrade) reported
@virginmedia Finally - I'm being offered better deals at @VodafoneUK and @ThreeUK whom I'd prefer to join. I've been with virgin since Blueyonder days..I cannot believe you cannot do anything for an existing customer.
-
john matthews
(@krn1664) reported
@virginmedia @SkyBroadbandd Instead of having a simple install we have had nothing but trouble. I still don't know why the cable was cancelled or not done on Friday as we had the message telling us they were coming
-
The Optimist
(@FibonnaciTrade) reported
@virginmedia 2/2 Standards. All I wanted was to see if I can get a better deal. I'm paying (for the same service as family MORE than double per month). I've tried since Friday to communicate over the phone and text but either I'm on hold for over 90mins or over text they say sorry can't help