Virgin Media

Virgin Media Outage Report in Frome, Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Frome, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Frome, Somerset, England 05/31/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Frome, Somerset, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge and Bath.

Loading map, please wait...
City Problem Type Report Time
United KingdomTrowbridge TV
United KingdomBath TV
United KingdomBath Internet
United KingdomTrowbridge TV
United KingdomTrowbridge Wi-fi
United KingdomTrowbridge Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Frome, England

Latest outage, problems and issue reports in Frome and nearby locations:

  • Doddstar79 Andrew Dodd (@Doddstar79) reported from Bathford, England

    @virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.

  • jon_p_taylor Jon Taylor (@jon_p_taylor) reported from Bathford, England

    @virginmedia is the gift that keeps on giving. What does this even mean: “We know of an issue....we are not able to produce the right set of outages. The outages produces below may or may not affect you.” #priceless

  • BrookesPics Mark Brookes (@BrookesPics) reported from Frome, England

    @virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?

  • SamOsbiston Sam Osbiston (@SamOsbiston) reported from Melksham, England

    @virginmedia Apparently, there are no issues according to the service website!! But we are most definately experiencing them...sick of turning it on and off etc too and phoning only to be fobbed off.

  • jamiew007 Jamie Walker (@jamiew007) reported from Melksham, England

    @virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?

  • volley_design Volley Design (@volley_design) reported from Trowbridge, England

    Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything

  • lyntaylor55 Lyn Taylor (@lyntaylor55) reported from Southwick, England

    @virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!

  • Doddstar79 Andrew Dodd (@Doddstar79) reported from Bathford, England

    @virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.

  • errolraines Errol Raines (@errolraines) reported from Pilton, England

    @virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service

  • SamOsbiston Sam Osbiston (@SamOsbiston) reported from Melksham, England

    @virginmedia Hi, it just says there is "interference on our network impacting multiple customers in your area causing intermittent speeds and performance..." - this has been going on around 2 maths and has got worse these last 2 wks.

  • tyokischild Dominic Ellison (@tyokischild) reported from Frome, England

    After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉

  • BrookesComms Mark Brookes (@BrookesComms) reported from Frome, England

    @Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.

  • VelocityRockFM Andy Wrintmore (@VelocityRockFM) reported from Frome, England

    @virginmedia why have you been so awful the last 6 months?

  • amooreict Antony Moore (@amooreict) reported from Bathford, England

    @BeefGolf @VirginAtlantic @virginmedia Took me 95 minutes on the phone on Friday to cancel ours.

  • JonHackett Jon Hackett (@JonHackett) reported from Steeple Ashton, England

    @virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!

  • JonHackett Jon Hackett (@JonHackett) reported from Steeple Ashton, England

    @virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....

  • Yarrhful captain chungus™ (@Yarrhful) reported from Melksham, England

    @virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.

  • lyntaylor55 Lyn Taylor (@lyntaylor55) reported from Southwick, England

    @virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!

  • RoarSoundsBath David Newton (@RoarSoundsBath) reported from Bathford, England

    @SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x

  • sarahcarter_sw Sj_carter (@sarahcarter_sw) reported from Bathford, England

    @virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • skylar_mackenzi Skylar Mackenzie (@skylar_mackenzi) reported

    @virginmedia Virgin is usually a tip top provider but lately things have changed: too often I have to stay by an open window inside my flat to get any signal at all, even a poor one. But like many people I'm increasingly doing more online. I am losing the will over this.

  • skylar_mackenzi Skylar Mackenzie (@skylar_mackenzi) reported

    @virginmedia Could someone please investigate the reason for why this is happening and why it now a chronic problem as opposed to a single incident.

  • chickdawe6 Sarah Dawe💞 (@chickdawe6) reported from Plymouth, England

    @virginmedia I don’t know! I was hoping the would send someone out as this has been an ongoing issue with you!

  • em_mcleod93 Emily Faye McLeod (@em_mcleod93) reported

    @virginmedia Hi, we have experienced no broadband for over an hour now in Brighton BN1. The service page says there are no issues in our area, do we have an update of when this might be fixed or what's going on? Ref - F008995185

  • leeredfern Lee Redfern (@leeredfern) reported

    @virginmedia @LifeOfNuzluke We're still down in watford

  • Haus_Of_Robert ⚔️ Haus Of Robert ⚔️ (@Haus_Of_Robert) reported

    @virginmedia I understand you already do that however having @Kitboga or @JimBrowning11’s work channeled through your platform would help expand your customer service reach, trust me; people would be grateful in return.

  • CunliffeTina Tina Cunliffe (@CunliffeTina) reported

    @virginmedia Same thing reboot, or we will send a signal boost. I have even made complaints. But nothing

  • KimSJ Kim Spence-Jones 💙 3.5% #UBI #FBPE #FBPPR #FBPA (@KimSJ) reported

    @virginmedia But since you never fix the software in your routers, what’s the point?

  • Josie53098331 Josie (@Josie53098331) reported

    @Nurse_Lecturer @Misse_ko Yes I agree. They were awful when they were Telewest and just awful when they became Virgin media. Better than sky though.

  • Patrici86624831 Patricia (@Patrici86624831) reported

    @virginmedia worst provider ever and most unhelpful CS. I will 100 percent be cancelling within the allowed 14 days. No internet all morning.. I’m working from home and told my internet won’t be back on until 9pm???!!! 😡