Virgin Media Outage Report in Frome, Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frome, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Frome, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Frome, Bath, Trowbridge and Melksham.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
Internet | |
| Bath |
Internet | |
| Bath |
Internet | |
| Trowbridge |
Total Blackout | |
| Trowbridge |
Wi-fi | |
| Bath |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frome, England
Latest outage, problems and issue reports in Frome and nearby locations:
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Sam Osbiston
(@SamOsbiston) reported
from
Melksham, England
@virginmedia Apparently, there are no issues according to the service website!! But we are most definately experiencing them...sick of turning it on and off etc too and phoning only to be fobbed off.
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
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Jon Taylor
(@jon_p_taylor) reported
from
Bathford, England
@virginmedia is the gift that keeps on giving. What does this even mean: “We know of an issue....we are not able to produce the right set of outages. The outages produces below may or may not affect you.” #priceless
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Jamie Walker
(@jamiew007) reported
from
Melksham, England
@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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Antony Moore
(@amooreict) reported
from
Bathford, England
@BeefGolf @VirginAtlantic @virginmedia Took me 95 minutes on the phone on Friday to cancel ours.
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Volley Design
(@volley_design) reported
from
Trowbridge, England
Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything
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Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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Jon Godfrey
(@jongodfrey) reported
from
Saltford, England
I can’t wait. Awful service and complaints handling by @virginmedia so looking forward to @theTRUESPEED
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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Sam Osbiston
(@SamOsbiston) reported
from
Melksham, England
@virginmedia Hi, it just says there is "interference on our network impacting multiple customers in your area causing intermittent speeds and performance..." - this has been going on around 2 maths and has got worse these last 2 wks.
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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captain chungus™
(@Yarrhful) reported
from
Melksham, England
@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gav
(@Gav003) reported
@virginmedia If that is the next available appointment i am very fearful of once i get locked into this contract and having a fault it ever getting fixed! If the appointment can’t be done this week then i will cancel the whole thing. Yes i can talk this afternoon, 1pm?
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emma hickey
(@emmahick83) reported
@virginmedia Still get no further forward. Then followed online help and this has not rectified anything. Absolutely appalling. Would not recommend virgin to anyone. Taking my money monthy yet I can’t even watch the tv as it constantly says no internet signal received.
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n.a.c
(@nac2008) reported
@virginmedia serious problems with broadband in Rm12 area in London.. please can this be resolved as soon as possible!!
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Ken
(@wireman7) reported
@virginmedia Both wired and wireless, The hub is rubbish compared to the older version or its a faulty one, Been with you now for a couple of years and never had this problem until now
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Anxiety_Sugar ⋆
(@Anxiety_Sugarr) reported
@virginmedia has the wifi gone down in the Hampshire area again? Or is it just our rota?
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emma hickey
(@emmahick83) reported
@virginmedia This is terrible service. I’ve had nothing but problems with the internet since I changed to virgin. I’ve tried repeatedly to contact yourselves via phone where I just get automated answers then get so far to be told goodbye. I try to online chat.
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Jennifer West
(@jennysweetie) reported
@virginmedia Yes, I have had the problem for weeks. No Internet coverage in my office at all. I am unable to take part in essential Teams Meetings. Please help.
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Libby
(@eenglish2000) reported
@virginmedia why is my own WiFi a) suddenly an open and unsafe network and b) not letting me connect to it
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L Mulford
(@LMulford4) reported
Virgin media - appalling service!!! Being a loyal customer counts for nothing!
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chris whittart
(@fatwhit5) reported
@virginmedia Can you tell me why when my contract runs out in two weeks the price is rising to £49 from £34 , yet new customers are being offered it at £34 ? , does customer loyalty mean nothing ? BT are offering the same package for £28 so it looks like👋👋