Virgin Media

Virgin Media Outage Report in Frome, Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Frome, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frome and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Frome, Somerset, England 02/03/2026 05:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Frome, Somerset, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge, Bath and Frome.

Loading map, please wait...
City Problem Type Report Time
United KingdomTrowbridge Internet
United KingdomTrowbridge Internet
United KingdomBath Internet
United KingdomFrome TV
United KingdomTrowbridge Internet
United KingdomTrowbridge TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Frome, England

Latest outage, problems and issue reports in Frome and nearby locations:

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

  • BrookesPics Mark Brookes (@BrookesPics) reported from Frome, England

    @Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently

  • markscott Mark Scott (@markscott) reported from Trowbridge, England

    @virginmedia Then you will have a big problem

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Castle Cary, England

    Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?

  • leesto Lee Stone (@leesto) reported from Bathford, England

    I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.

  • emilyunicorns95 ✨Emily✨ (@emilyunicorns95) reported from Bathford, England

    @virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.

  • Arankay_1 aran kay (@Arankay_1) reported from Bathford, England

    @virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2

  • MorefromMaw Harry Maw (@MorefromMaw) reported from Bathford, England

    @virginmedia What do you think my problem has been this whole time? No one will answer me

  • NatSydenham Nathanial Sydenham (@NatSydenham) reported from Bathford, England

    @virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap

  • BrookesPics Mark Brookes (@BrookesPics) reported from Frome, England

    @virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?

  • markscott Mark Scott (@markscott) reported from Melksham, England

    @virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere

  • markscott Mark Scott (@markscott) reported from Trowbridge, England

    @virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp

  • BrookesPics Mark Brookes (@BrookesPics) reported from Frome, England

    @virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.

  • MorefromMaw Harry Maw (@MorefromMaw) reported from Bathford, England

    I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬

  • SurrealPaulT Paul Terry (@SurrealPaulT) reported from Bathford, England

    @virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • i_cants Ian cantlow (@i_cants) reported

    @virginmedia It's everyday on and off, we pay a lot for your so called service, and can never get through to customer service. I don't think you care about customers at

  • Abbycraw Abby Crawford (@Abbycraw) reported

    @virginmedia @VirginMedia_TV Struggling to understand why you can’t connect me been waiting six months….#help

  • Aguy7Guy Andy Guy (@Aguy7Guy) reported

    @lucylou582 @itvhub @virginmedia Just seen itv are having issues

  • lucylou582 Lucy (@lucylou582) reported

    My son is trying to watch @itvhub with our @virginmedia WiFi and we’re just getting a black screen! Frustrating, it’s either an issue with the hub or the WiFi

  • MonocromoDreams MonochromeDreams (@MonocromoDreams) reported

    @virginmedia What's going on with your TV service tonight... Can't watch anything and no one is answering the phone line

  • ARBack1 Alan Back (@ARBack1) reported

    @virginmedia Down that. When is as soon as possible?

  • MarkoLFC1985 Mark B (@MarkoLFC1985) reported

    @virginmedia @Kayleig68766742 You are awful. Sort it out. Can’t even watch TV without internet. What the hell is that all about.

  • missjackie0h Jackie (@missjackie0h) reported

    @virginmedia Hi. I’ve been at work all day but things seem to have settled again. I ran tests & checked the service status page which said there were issues but couldn’t say what they were, and I was to monitor for 24 hours .

  • MarkoLFC1985 Mark B (@MarkoLFC1985) reported

    @virginmedia what’s going on. My internet is down. Been awful for weeks now. Not fit for purpose. Awful

  • Owenatini #CornedBeefHash (@Owenatini) reported

    @virginmedia pay for 500mb broadband and get 100kb speed 😭 engineer booked for this morning after "all looks fine on our end" and didn't even turn up. Been on phone for few hours now, awful customer service!! 😡🤬😡🤬