Virgin Media Outage Report in Castle Cary, Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Castle Cary, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Frome and Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
Internet | |
| Frome |
TV | |
| Wells |
Internet | |
| Frome |
TV | |
| Frome |
Internet | |
| Frome |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Rob Cowap
(@BigRobW4) reported
from
Glastonbury, England
@virginmedia can you help please, I've not been able to send text messages for days now, all I get is the error 28 notification
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Stephen Anthony
(@Harveys_Rejects) reported
from
Glastonbury, England
@premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Castle Cary, England
Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kamran Zamani
(@theKamranZamani) reported
@virginmedia The responses from VM to people with genuine problems is atrocious. I went live on 14 Jan and already want to cancel using my 14 day cooling off period. But there's no one there to take my request. Phone calls go dead and there's no email. Today I register mailed a letter2 them.
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Arshia Riaz
(@arshiariaz) reported
@virginmedia Yes sure there has been some sort of outage I believe. All morning Your customer service is Terrible!!! So had no internet all morning
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simon ralf
(@simonralf1) reported
@virginmedia @virginmedia .. no, issue is resolved.
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LauraHoward
(@laura_howard1) reported
@virginmedia can you please provide me details on how I make a complaint please. I have called the number on your website but there is no option for making a complaint.
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Mike P
(@MikeP71306241) reported
@virginmedia Hi, it was claimed to have been repaired but it's got a fault against it again now. the mobile app now has a more useful update saying that there is a fibre cable break. Unusual to take over 24 hours to fix that though.
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StxngVfx
(@StxngVfx) reported
@eastvfx i had fuckign **** talktalk for 6 months and when i was oging to change the internet was fine now virgin media not as bad as talktalk used to be but still sometimes gives me 100 ping pubs cba my area is ****
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benJ.
(@benJhoffner) reported
@virginmedia so I basically have no way to contact you atm - no numbers answers/replies to texts - and can't fix my issue?
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Rory French
(@rory_french) reported
@virginmedia My internet performance has been dire for over a week. It seems a cannot speak to anyone or even cancel my contract. Support line is down. Help!!
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Richard Newman
(@RD_Newman) reported
@virginmedia is there a problem in the SM6 area? Your service checker says no but internet is always dropping out - there was a problem in this area 48hrs ago and your 0345 number is not taking calls
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Digital Dennis & GrimLight Photography
(@DigitalDennis) reported
@virginmedia getting calls from 01550 709 946 saying they are from Virgin Media about my internet getting hacked and disconnecting me in 2 weeks unless they can do a pc diagnostics. Sound either Indian or Pakistani. Though you should they are contacting customer fake call.