Virgin Media Outage Report in Castle Cary, Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Stephen Anthony
(@Harveys_Rejects) reported
from
Glastonbury, England
@premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?
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Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Emms
(@KatieEmms1) reported
@virginmedia ssue but said that someone else would, I was then told that in fact Virgin did not service our new address and that whoever has spoken to me initially had been wrong. On top of that, I was told that moving to an area that Virgin doesn't service is not good grounds to terminate th
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jchhcj
(@jchhcj47) reported
@virginmedia *no issue in area…
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Sarah
(@sarahmulli) reported
from
Manchester, England
@virginmedia 2nd Friday in a row the broadband in our area goes down for the entire day in M14.I’ve been tracking this and have registered loss of service AGAIN. Currently Hot spotting off mobile as WFH!Can someone pls advise what the issue is & what’s being done 2resolve ASAP?
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J.S
(@SergeantCCF) reported
@virginmedia someone from your team rang me about changing my tariff to 5G and now my reception is terrible. When previously it was excellent! I have tried calling and got no clear answer. I am currently using at iPhone 11
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InfernoTheFox🏳️🌈🏳️⚧️
(@Infernothefox) reported
@virginmedia I trust down detector more than your service website, because at least other VM customers are more reliable than your support service!
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Dave Allcock
(@ukaudiophile) reported
I have just spent 30 minutes on the phone with @virginmedia and saved myself £30/month on my package, but managed was infuriated. When I tried to get through to the cancellation line, the person on the phone asked me 8 'security' questions. How stupid do they think we are?
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Claire Clarke
(@claireclarke59) reported
@virginmedia having a nightmare for months with broadband not working properly- I have gone through every ‘online bot’ and phoned and emailed but never actually get to speak to anyone - arghhhh!!! Having to use data everyday at home! Does anyone @virginmedia care???
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Husain Akhtar
(@husain_akhtar) reported
@BBCNews .Worst rip off is Virginmedia
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Russell Smith
(@Marty__Hopkirk) reported
@virginmedia I have sent my phone back for repair. I'm supposed to be able to track the repair via my account. I can't find anything, where do I find it, help!
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Kyle
(@kyleir001) reported
@virginmedia It seems there was an issue with the delivery. Delivery time emails were received after the allocated time so no one would have been present. As it turns out, this has now been delivered out of the blue. I’ll get this activated this evening/tomorrow morning. Thanks