Virgin Media Outage Report in Castle Cary, Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Community Discussion
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Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Stephen Anthony
(@Harveys_Rejects) reported
from
Glastonbury, England
@premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Castle Cary, England
Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
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Rob Cowap
(@BigRobW4) reported
from
Glastonbury, England
@virginmedia can you help please, I've not been able to send text messages for days now, all I get is the error 28 notification
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MANNI
(@MANNI_74) reported
@virginmedia There's no ringtone on my landline, had numerous calls but no answer or ringtone when answering calls. It's been like this since a week today and no response from VM to notify what the issue is and when it will be resolved since calling them last week Monday.
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Nick Blackwood
(@nblackwood2703) reported
@virginmedia No it didn’t help. And the pods you want an extra £5 per month and that’s for one pod. Then you’ll probably charge for any additional pods. What am I currently paying for? WiFi to only work in one room. Why not send me a router that’s powerful enough
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Susan Kempster
(@susantidadk) reported
@virginmedia The resolution, JS, is that the EDF cannot be waived. So I will pay a lot of money (for me it's a lot) for a service I cannot use, through no choice or fault of my own. @virginmedia at least the two people I've spoken to today are ashamed
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Nicola Donnellan
(@DonnellanNicola) reported
@virginmedia is there an issue with mobile signal this morning? My signal is emergency calls only. Have turned phone on and off and same results
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Conor Milne
(@ConorMilne9) reported
@virginmedia my phone service is completely gone, tried restarting phone nothing happened
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Keith Lightle
(@KeithLightle) reported
@virginmedia Its back now but was down for about an hour last night. Never a day goes by without some sort of outage on my internet albeit it for short periods at a time.
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sonali ghai
(@sonalighai19) reported
@virginmedia the phones show no service. Is there a network issue?
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Nicola Donnellan
(@DonnellanNicola) reported
@susantidadk @virginmedia I'd check with a legal advisor susan. Contract law is for both parties. If the address they were supplying no longer exists and they are no long supplying the service to you because of this then they are not holding up their end of the contract which should void it.
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James Willis
(@JamesHealthwise) reported
@virginmedia do you have a problem with your phone line 0800 952 2298? All options ring and hang up…
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Jay Ums
(@JayUmsJay) reported
@virginmedia your network is down in waterford I think. any timeline on getting it fixed?