Virgin Media

Virgin Media Outage Report in Castle Cary, Somerset, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Castle Cary, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Castle Cary, Somerset, England 12/03/2025 10:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Castle Cary, England

Latest outage, problems and issue reports in Castle Cary and nearby locations:

  • RJLW Robert LW (@RJLW) reported from Frome, England

    Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.

  • VelocityRockFM Andy Wrintmore (@VelocityRockFM) reported from Frome, England

    @virginmedia why have you been so awful the last 6 months?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rich_training Viva Rich (@rich_training) reported

    @virginmedia This is a joke, I have rung this number several times and I have got nowhere. Your calls are answered by people who are not competent to handle a simple call Then they lie to me and the last joke was when you put me through to disconnections saying I wanted to terminate

  • theox2003 Rion Kennedy (@theox2003) reported

    @SinanUnlu6 @virginmedia @virginmedia appalling connection which has been going on for over a week now and no updates in SE9 area as to when service will be back to normal. Shocking how you guys don't give a duck

  • rich_training Viva Rich (@rich_training) reported

    @virginmedia Calls made to this number SIX Issues resolved ZERO!

  • NicolaOBBeauty ObsessedByBeauty (@NicolaOBBeauty) reported

    @LauraSTurner @virginmedia My dad was with sky 30 years and hiked his bill up each year. He was paying £90 a month compared to the same package as a new customer paying £30! 🤯 he cancelled needless to say!

  • MattedWithSatsy Bacon Satsy (@MattedWithSatsy) reported

    apparently the internet is fixed I say that because it's started getting weird again. @virginmedia please fix this, I'm considering going to a roaming internet more permanently

  • pconnelly1971 Peter Connelly (@pconnelly1971) reported

    @virginmedia Is there a problem in the TS18 area if Stockton TV and broadband both not working ? C133 error message showing & have tried rebooting the tivo box .

  • elaine_shannan Elaine Shannan (@elaine_shannan) reported

    @virginmedia your customer service is appalling I’ve had WiFi issues for at least 2 weeks both people in the Indian call centre tell me@I can’t get an engineer to change our hub as supposed issue in the area! This is NOT the case next call disconnection #BadService #Help

  • elainemacphers1 elaine macpherson (@elainemacphers1) reported

    @virginmedia I have been waiting 6 weeks in a callback recall complaint, numerous calls emails to senior management and still no response disgusting customer service!

  • 12ClicksAway Ben Hughes (@12ClicksAway) reported

    @virginmedia 8 days in advance is quite a long time considering the service issues over the last 24 hours. No clue as to when it might actually be working properly?

  • WooksAmesbury David Wookey (@WooksAmesbury) reported

    Spam call just now. Indian sounding chap, very noisy background saying from BT Openreach about my internet connection! Damn good as I only have @virginmedia !