Virgin Media Outage Report in Castle Cary, Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S Collins
(@SCollin88346239) reported
@virginmedia Hi there, can you tell me how to cancel Sky Sports subscription, please?
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LokusT 🇪🇺
(@SilentLokusT) reported
@virginmedia Might've helped if you looked at the tweet I replied to. I dealt with your crappy customer service a few months ago. It's my turn with O2 now.
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JoycieB
(@blairjoyce3) reported
@O2 @virginmedia I'm a customer of both but when I go into O2 it wants me to join Virgin Media to participate and vice versa ..
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Apathetic Nerd
(@apathetic_nerd) reported
@virginmedia So I pay more for the same package a new subscriber gets, even after 25 years of being a customer.
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Piers Karsenbarg
(@pierskarsenbarg) reported
@ICooper @virginmedia @OpenreachHelp I really like VM. I’ve had maybe a couple of hours downtime in all the time I’ve been WFH and even when I’ve had issues, they’ve sent someone out first thing the next morning (no complete outage, but had an old outdoor connection that the engineer was quick to fix)
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Sue Carr
(@snoo999) reported
Let see if @virginmedia can rectify their mistake, of leaving an elderly vunreable person, without a phone line or emergency line for over 2 weeks. And, not tell them this would happen. #Shameful
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AkagiPanda 🐼 PNG VTuber 🤍
(@PandaAkagi) reported
@virginmedia The fact I can log into My Virgin Media, but not the email account which uses the same credentials, tells me it isn't an issue with my credentials. Even if I click "email" from within My Virgin Media, having logged in, I receive "your mailbox is not available at the moment"
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AkagiPanda 🐼 PNG VTuber 🤍
(@PandaAkagi) reported
@virginmedia (2/2) I changed the password regardless, which as expected, made no difference. The last time this happened I tried calling customer support and unfortunately they were beyond useless as usual. A quick search tells me plenty of other people are having the same issue today.
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Andy
(@sadelta99) reported
@virginmedia 3 times in two weeks after no issues ever with the address? And the issue is you send an email about it to the account that I can’t access due to you locking it - doh. As my device is an iPhone it doesn’t run anti virus and I’ve now changed pass three times
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JoycieB
(@blairjoyce3) reported
@O2 At that point it asks me to sign up to Virgin Media (desire already being a long standing customer)