Virgin Media Outage Report in Castle Cary, Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 24: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Castle Cary, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
TV | |
| Frome |
Internet | |
| Frome |
TV | |
| Frome |
Internet | |
| Frome |
TV | |
| Wells |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Rob Cowap
(@BigRobW4) reported
from
Glastonbury, England
@virginmedia can you help please, I've not been able to send text messages for days now, all I get is the error 28 notification
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Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
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Stephen Anthony
(@Harveys_Rejects) reported
from
Glastonbury, England
@premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aℓℓy
(@allyhyne) reported
@virginmedia sort out your horrendous internet service. Driving me insane.
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JUDES💃🏻
(@joooooodles) reported
@virginmedia is there a company policy to not allow people to cancel their contracts even in the 14 day cooling off period? I’ve tried to leave but everyone puts the phone down, and it feels beyond frustrating and underhand.
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Zain Masud
(@zainmas86) reported
@virginmedia just wanted to flag how bad your coverage is for SM53JP. No TV since last week and broadband cuts in and out. Your engineer came and flagged a bad line to be replaced on Monday. Still nothing and now a new engineer booked for Saturday…. Groundhog Day sadly.
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Blitzqx
(@Blitzqx) reported
@virginmedia i have recently gone away and my data roaming settings on the virgin media app do not save. this means i cannot get service and use data out here in menorca. what solutions are there
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JUDES💃🏻
(@joooooodles) reported
@virginmedia this is by far the worst experience I’ve ever had. Your customer services is poor and I’ve been on hold for hours trying to get my service installed. Fed up!
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jackie sowden
(@jacksow) reported
@virginmedia Hi, I have given 30 days notice to cancel my contract. My first question is how do I find out the exact day it will end?? My second question is could I still speak with someone from the retentions team if I am having second thoughts?? Thanks
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Hayley Davies
(@haleyd1506) reported
@virginmedia #ub8 @virginmedia now 13 days without service. Do you not think that an email should be sent to all your affected customers? Outlining what the actual issue is, what your are doing to rectify the issues and how you intend to compensate. Please let us see some excellent service
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Collette
(@colletteb89) reported
@virginmedia I called on 9th June to have an app removed, which is a straight forward thing. But the guy dealing with it someone cleared my account, removing discounts etc, resulting in £53 charges on my account and a whole new contract to which I never agreed to…1/2
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ANΞKii
(@anekii_tv) reported
@virginmedia Yes I read the small print. So unless you are receiving less than half of the advertised average, you can't cancel the contract. How you get away with selling a product called 1Gig with a HUGE margin is quite astonishing.
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Ellie Dawes
(@mrsjelly) reported
@virginmedia @virginmedia Absolutely no confidence that I will have internet access when I move into my new house. Which I need to do my job. Already have a feeling of dread and frustration about being your customer and I am a brand new customer, all I'm trying to do is give you money.