Virgin Media Outage Report in Castle Cary, Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Castle Cary, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
TV | |
| Frome |
Internet | |
| Frome |
TV | |
| Frome |
Internet | |
| Frome |
TV | |
| Wells |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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papi foxy
(@papi_foxy) reported
is @virginmedia down again bruh
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Joel Sampson
(@joelsampson1) reported
@virginmedia @ferguspw I think the problem is here it takes ages to get through to you! I’m currently at 25 minutes and waiting for someone to answer the phone..
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Ben kalcher
(@BenKalcher) reported
@virginmedia use live chat to talk about phone upgrades. Get connected to a real person. Use it for broadband upgrades. Get connected to a real person. Want to downgrade the TV package. Talk to the bot, no advisor available, only call if it's important. See help for advice.
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nicola howarth
(@howarth_nicola) reported
@virginmedia Can i have complaints contact me please as i also have problems on going with my mobile phone.
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Phil
(@pmyrps) reported
@virginmedia I received a message saying that my complaint is being closed because I have not responded within 28 days. This is wrong and frustrating.
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Ryan Crozier
(@crozier2015) reported
@virginmedia No idea its telling me to check back in 24 hours. I got a message yesterday morning to say previous flagged issue has been fixed (which I flagged up on day 1 of installation as service was bad) and yet the issue in question has got worse
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Britster33
(@Britster33) reported
@virginmedia No ill just cancel my direct debit. And when you try and bill for me for the remainder of my contract I'll send all these as proof of complete lack of help.
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Britster33
(@Britster33) reported
@virginmedia I have tried. I just want to cancel my membership now as can't even speak to anyone.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Rob
(@sarnadigital) reported
@bt_uk Lol, enjoy getting your internet from a donkey on a treadmill? Seriously, your service is ****... compared to virgin media delivering 300MBPS no sweat.