Virgin Media Outage Report in Castle Cary, Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Castle Cary, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Frome and Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
TV | |
| Wells |
Internet | |
| Frome |
TV | |
| Frome |
Internet | |
| Frome |
Internet | |
| Frome |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Rob Cowap
(@BigRobW4) reported
from
Glastonbury, England
@virginmedia can you help please, I've not been able to send text messages for days now, all I get is the error 28 notification
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Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Castle Cary, England
Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Sarah Wolf
(@sarahmwolf74) reported
from
Frome, England
@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
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Stephen Anthony
(@Harveys_Rejects) reported
from
Glastonbury, England
@premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pierre-Adrien Weydert
(@AdrienWeydert) reported
@virginmedia I was eventually able to get through to someone and get things done after more than 3 hours worth of calls. Your service is a disgrace. Shame on you.
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Daniel Box
(@dnlkbox) reported
@virginmedia do you have an eta for resolving issues with your email service? Thanks!
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alan mayer
(@alanmayeruk) reported
@virginmedia I’ve just been on the phone for the second time today, this time I spent 40 minutes only for a voice to come on and say “we won’t be able to talk to you today, please ring after 8am tomorrow” Your service is an absolute disgrace!!!
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LeeHammy 😎👌
(@LeeHammyH23_7) reported
@virginmedia @virginhelp I've been loss of service with my internet for 3+hrs tried phoning your customer service and was on hold for over an hour without any assistance what can yous do to help me ?
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Alex Rae
(@Alex_Rae95) reported
@virginmedia @Walthall32 Same here, cut out at 1727 this evening and haven't been able to login since, working fine before then.
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Carl Mortimer
(@Morty77) reported
@virginmedia @DannThomas93 It’s not working.
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Jill Robb
(@jillheartsnyc) reported
from
Edinburgh, Scotland
@itvhub is the most infuriating catch up service - super slow, buffering, forced adverts, no fast forward / rewind (that works).. via @virginmedia anyway. ..needs a serious update
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JoshB
(@jbeez1989) reported
@AlastairGodwin @virginmedia Can't even login to 'My Virgin Media' account on the website 🙃
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Irangi
(@irangi_fernando) reported
@virginmedia Thanks. But this is not a one off. Keeps happening on a daily basis. We have no time or the energy to keep reporting & complaining. Someone need to take ownership of the issues & fix it n provide a service for what we pay. We rely on BB heavily as is everyone. Tx for update
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Stephanie
(@stephweeks5) reported
@virginmedia @MartinSLewis any advice where I stand as I can’t get through to cancel package been trying for 17 days now 😤