Virgin Media Outage Report in Castle Cary, Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Cary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
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Virgin Media Issues Reports Near Castle Cary, England
Latest outage, problems and issue reports in Castle Cary and nearby locations:
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paulhooker
(@paulhooker4) reported
@virginmedia No this keeps happening a lot been off since around 11am then just came back on and now off again this is happening too much especially as how much you are charging now virgin media service seems to be getting poor
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Ann Shorty
(@AnnShortyGriff) reported
@virginmedia My complaint was put in last week
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immy7600
(@dinozzo7600) reported
@virginmedia can I get some urgent support. Wifi keeps cutting out. Have been on the helpline so many times and they can’t fix it
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Steve
(@stevedmurph) reported
@virginmedia A forum, are you serious. Omg this is the worst decision I have ever made. Roll on end of contract. The service is abysmal
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Alex Dawson-Smith
(@alexds36) reported
@virginmedia A full month without internet and I have just been told, for some unknown reason I do not qualify for the automated compensation scheme!! The customer service and assistance from Virgin throughout this period has been the worst i've recieved from any company i've dealt with!!
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Aston
(@Astonn1995) reported
@virginmedia I am downloading another browser to see if thats the problem
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Mark Brentnall
(@MBrentnall) reported
@virginmedia I finally got a reply and then the agent went on a break! So not resolved 3 hours after starting. Now trying the cancel my services as so disappointed by the service. Used same service with Sky today and my (complicated) request resolved in 25 minutes.
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K999🩺📸👁🎥👨🏼🍳🛒
(@KBEX999) reported
@virginmedia #virginmedia I have been using virginmedia through the ages from 'Mercury' through Telewest, blueyonder etc. 30+ years. I note it to be consistent when a complaint is raised it 1) Takes ages to respond and 2) The response NEVER covers the actual complaint raised.
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Karan Chandan(KC)
(@karan_1006) reported
@virginmedia Then why bother replying as you can't help! It may look good on @Twitter but it feels horrible I can assure you of that. I am on the call right now, just jumping from one team to another - moving home - Sales - installation. This is a rocket science which I am not understanding!
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Derek Lee
(@dleeayr) reported
@virginmedia Sent my details 2 days ago still haven’t heard a thing. Terrible experience since moving home and making the mistake of taking virgin as provider, cut off 2 weeks early, billed £168 incorrectly. Now that I have moved, only half a job complete. Awful customer services.