Virgin Media Outage Report in Wells, Somerset, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wells, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Wells, Bath and Radstock.
| City | Problem Type | Report Time |
|---|---|---|
 Wells |
Internet | |
| Bath |
Internet | |
| Radstock |
Internet | |
| Bath |
Total Blackout | |
| Bath |
Internet | |
| Bath |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wells, England
Latest outage, problems and issue reports in Wells and nearby locations:
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
wow amazing isnt it. So go to renew our contract & @virginmedia want to charge us £20 a month more AND they reduce our service ! Total contempt for loyal customers right there. Oh if I was new they would do me a deal. #Con
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Jon Wakefield
(@jon_wakefield) reported
from
Locking, England
@virginmedia hi. Could you please tell me what email address I can send a complaint that will get read as after all my issues last week I have just been sent a bill that is higher than @ColeenRoo legal bill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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W Coales
(@w_coales) reported
@MerrynSW I have found @virginmedia to have the worst customer service I have ever encountered. This by some distance. Really difficult to imagine how it could be worse. .
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emma
(@emkel19) reported
@virginmedia What's the point?🤷I've spoken to I don't know how many people now and noone will help or do anything about it. I will leave as soon as I can afford the cancellation fee and will advise anyone to never use @virginmedia
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Tigers4Ever
(@Tigers4Ever2010) reported
@virginmedia Sadly yes! Although when the contract is up, don't think we'll be in future..... Worst service ever!
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Tigers4Ever
(@Tigers4Ever2010) reported
@virginmedia Last week, you booked an engineer call out & then cancelled it the day before because the problem miraculously fixed itself despite it being nothing to do with your service. It's funny every time we see a random virgin media van anywhere nearby, within hours there is a change!
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Neil Young
(@Young73Co) reported
@virginmedia This is how my service is going so far. 29th Dec - 1st install date. Internal install done but external cabling not installed correctly (NO SERVICE).Informed there's a blockage and a 3m trench would need to be dug to sort it. Even though the cable runs overhead!
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Lisa Wrightson
(@LisaWrightson71) reported
@virginmedia absolutely useless customer service. Paying for Broadband that doesn’t work & all I’m being told is that it’s a service issue in the area?! It’s been going on for months?
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MentalMoles
(@MentalMoles) reported
@virginmedia I don't want to have to cancel, I want the deal and package I signed up for. See complaint reference C-300123764. I have since called and spoken with a manager who did nothing to assist and told me it'd take them 14 working days to even issue a deadlock letter!
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Mudds Muddassir Sayed
(@MuddassirSayed) reported
@halalcosco @virginmedia Yep... Got same issue in BB2.. Rang Virgin, apparently will be fixed by 2:45am! 😡
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Tom Griffiths
(@triffiths) reported
It’s now been nearly SIX WEEKS since @virginmedia first attempted to connect us up to their broadband. We’ve had three engineer visits and one no show. This ineptitude and abject customer service has cost me three days of work and an inflated mobile bill from using mobile data.
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Imran M
(@whoosah25) reported
@virginmedia They used to work but since Friday I’ve had this problem. Your team sent me out a brand new pod today, guess what - it’s the same problem. I think the hub 4 is the problem. I wish I never changed from the hub 3 to 4.