Virgin Media Outage Report in Locking, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Locking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Locking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Locking, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Cardiff, Penarth, Wells, Weston-super-Mare and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Locking, England
Latest outage, problems and issue reports in Locking and nearby locations:
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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hayley reed
(@HayleyaReed) reported
from
Weston-super-Mare, England
@virginmedia please sort out your fiber broadband! I have only been with you since the end of Dec & have had nothing but problems, I work from home but sometimes have to go to the local @CostaCoffee to use theirs to save me & be able to do my job just because yours is so unstable
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Davis 🏴
(@michelledavis) reported
@virginmedia I’ve recently upgraded my internet\tv and both are worse! I would like to cancel under the 14 day cool off but cannot get through on the phone. Please can you DM to let me know how to sort this.
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Don't call me Stacey
(@iLove_Stacia) reported
@virginmedia I’ve been left without WiFi for the second time in the last month, can you please advise what’s going on and how to fix? Can’t seem to option to chat via website either 😫
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Ethan
(@ethanmarata21) reported
@virginmedia WiFi is so bad
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Stewart Lewis
(@StewartLewis2) reported
@virginmedia I asked your colleagues to re-consider the further delay to 8 December, which seems to me totally unreasonable service for my circumstances. They've refused to even consider it. Not sure whether you might take a different view? Thanks
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H
(@spoke_n) reported
@virginmedia how do I claim for 48 hours loss of TV service? back and forth between your app and website - I want a refund but you make it as difficult as you can to find out how to get one. Over 3 clicks to find it sounds obstructive to me!!
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Laura
(@lauraslouise) reported
@virginmedia Its still not great, constantly going down all the time, and when its working its still so slow
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Joanna Rees
(@jojorees69) reported
@virginmedia having spent over an hour on hold several says in a row, I am pretty desperate to leave Virgin. You were quick enough to answer when i wanted to upgrade, but now your services arent working you're not interested. Way to go for customer service!
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Brittany Hodges
(@Britth_19) reported
@virginmedia the worst service I've ever received wouldn't recommend anyone to use them! Taking payments from you when told 2 days prior it wouldn't go out as already due a credit and the payment was more than your bill and won't credit back straight the way absolutely disgusting
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mhfineart.co.uk
(@MHFineArt) reported
@virginmedia Not on broadband & resetting the router again (for the 3rd time) still hasn't fixed the issue.
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BenCrewe
(@crewebencrewe) reported
@vickiprais @virginmedia @VirginMediaCorp can you help, please? It is almost impossible to work with intermittent wifi. Your customer services provision is completely ineffective.