Virgin Media Outage Report in Melksham, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Melksham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melksham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Melksham, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Bath, Trowbridge and Corsham.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
TV | |
| Bath |
Internet | |
| Trowbridge |
TV | |
| Trowbridge |
Wi-fi | |
| Trowbridge |
Internet | |
| Corsham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Melksham, England
Latest outage, problems and issue reports in Melksham and nearby locations:
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Enzo Faulhaber
(@enzo_faulhaber) reported
from
Yate, England
@virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Cheetham
(@CheetsS18) reported
@Mac1965 @virginmedia Oh I don't fancy doing that. At the moment I'm paying more for an inferior service so obviously that isn't ideal.
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Pauline Lomax
(@RedhillsAnnie) reported
@virginmedia No disrespect but I want to resolve issues and don’t want have to repeat them at different levels. Can some one with some authority call me?
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Simon Kelly
(@SimonKelly14) reported
@virginmedia Yes...the pack has been sent. But, not without having to fight for it. I have been a customer of VM for nearly twenty years and this is just typical of the sort of interaction I have had over that time. It's pointless complaining, because you NEVER, EVER, respond to complaints.
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Rasmus Anker
(@anker2000) reported
@virginmedia Loss of service lasted over two weeks at one point
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Jillian the Elder
(@ElderJillian) reported
@virginmedia Give me a specific contact name or details that is not the never ending call centre loop and I will have him contact you. Though as of this morning I think he was giving up and cancelling.
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JoMars
(@atetoomanymars) reported
@virginmedia Did manage to get through after some wait last night and despite the great effort by the call centre operator, it's not working. Luckily WiFi is behaving today and can be online whilst at home. Have other options to try before replacing SIM card.
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lyba
(@NAMIGILLS) reported
Virgin media is so bad for students honestly
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RandomTweetsFromADev
(@vba_dev) reported
@virginmedia I’m getting usage emails to an old email account that doesn’t seem to exist when trying to log into your website. There is no option to stop these on the email. Can you help please?
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Doctor Rock1
(@DoctorRock101) reported
@virginmedia Ive emailed complaints & await response. I have other relatives & friends with Virgin on similar deals & they will also be leaving if we suffer this increase. Its a shame because you are a good company with some good customer service staff. People are struggling in the recession
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Sarah Westney
(@CoachChix) reported
@virginmedia I tried yesterday but was told that it wasn’t due till July!! I even have the transcript emailed to me. I’m a loyal customer and would rather stay that move to another provider!! Tell me how I can get my package reviewed as I’ve seen if I was a new customer some great offers.