Virgin Media Outage Report in Yate, South Gloucestershire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Yate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Yate, England
The most recent Virgin Media outage reports came from the following cities: Bristol, and Conham.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Wi-fi | 2 days ago |
|
Bristol
|
Total Blackout | 2 days ago |
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Bristol
|
Total Blackout | 2 days ago |
|
Bristol
|
Internet | 2 days ago |
|
Bristol
|
Internet | 3 days ago |
|
Bristol
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yate, England
Latest outage, problems and issue reports in Yate and nearby locations:
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captain chungus™ (@Yarrhful) reported from Melksham, England@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
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wil (@pieceofurheart) reported from Bristol, England@virginmedia hello! our wifi has been down all day. i factory resetted it, turned it on and off, checked if all the cables were plugged in etc. nothing. all the lights are green (there's the wifi symbol and two arrows flashing) and it's online - just not connecting. help
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Seamus Brennan (@shay1808b) reported from Bradley Stoke, England@virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions
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The Knowle Pub (@theknowlepub) reported from Bristol, EnglandOnly @virginmedia will charge you for 2 boosters instead of 1 and their operative is trying to flog me a tv package and ignoring the complaint. Stay classy 👍🏼
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Ewan Cameron 🏴 (@ewanc1) reported from Bristol, England@virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed
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Helen Ashley (@ethical_PR) reported from Bristol, England@virginmedia can you help internet incredibly slow can’t speak to your customers services to report as don’t have password and your system won’t let me update
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#3007thewinchester (@3007thewinches1) reported from Bristol, England@virginmedia I’m getting constant connection issues with my iPhone & wifi at home. The only way around it is to turn off the wifi on my phone settings & then reconnect. Why is this?
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Alan Williams (@AlanW101203) reported from Bristol, England@virginmedia Opened my new iPhone 11 today it’s been in the box that I didn’t open for a week I thought about time I set it up. after set up I noticed it’s grey. is that the new purple!!! Never mind the face Recognition is brilliant. Pickers beware of purple people eaters
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George Hoddinott (@Geo88HH) reported from Bristol, England@virginmedia do you have a live chat service please.
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Serena Ralston (@serena_ralston) reported from Bristol, EnglandCooee @virginmedia anyone there? My whole street down and no info from you.
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Bob (@Bob_TheBaldie) reported from Kingswood, EnglandJust had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.
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Portia (@PortiaSC) reported from Bristol, EnglandHmmm.....no internet, done all suggestions @virginmedia tells me to but still nothing. Don't know if I've the strength to phone their customer services on a Monday morning
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Tina Badley (@tinabadley) reported from Bristol, England@virginmedia broadband down in Bristol. Anyone else having problems? It's a nightmare when we're all trying to work from home!
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#3007thewinchester (@3007thewinches1) reported from Bristol, England@virginmedia Reinstalled the app & rebooted the hub. Will now try to stream from downstairs TiVo to upstairs & also try Netflix upstairs. A signal booster for upstairs would be a nice gesture I think🤔
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Scott Thomas (@scottthomasss05) reported from Bristol, England@virginmedia can you sort this out? A whole day with no internet at all? What do we pay thundered a month for your service to take time off?! #jokers
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#3007thewinchester (@3007thewinches1) reported from Bristol, England@virginmedia No, my partner’s phone too. We also have connection problems between downstairs & upstairs TiVo box. Keep losing connection upstairs when trying to stream from the other box. Tried watching a film on Netflix the other night upstairs & it kept buffering 😫
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Helen Ashley (@ethical_PR) reported from Bristol, England@virginmedia Getting slow speeds on phone and laptop plus handheld devices
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Jon Bower (@jon_bower) reported from Bristol, EnglandTiming couldn’t be better. After a spate of @virginmedia broadband going down, in a brief interlude I’m looking for other providers and it goes down again so I can’t check alternative providers....
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David Mason (@Mendipcaver) reported from Kingswood, England@VirginMedia_One terrible service from virgin media. Three days trying to get a resolution to a poor WiFi service, gave them a call instead. 1hr 50mins waiting time to be told they wanted to increase my monthly bill by £3 per month to resolve their poor service! #awfulservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Fletcher (@Twefletch) reported@virginmedia I need to contact you. I have tried by chat (what a terrible service). I just rang, you answered the phone and hung up immediately. I am livid. How are you going to help me?
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Gemma Perlin (@gemmaperlin) reported@virginmedia hello my booster on the wifi has not been working for a while whenever I call the helpline I just get the automated service which says it is running tests but doesn't fix it. Please could you help? Thanks
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Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England@virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..
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Ellis (@EllisJBH) reported@virginmedia I was told an engineer was doing work in the area to resolve the issue, but this has been going on for weeks and I have read online multiple engineers have been out to the area. I would just like some clarity as to what is actually going on.
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Paul Campbell (@Paulzzo) reported@virginmedia Hello! Your virgin media technician Tom (ID 76917) came to my house on the 2nd Feb and rewired a faulty cable resolving all issues. I haven't recieved a survey for him?? He did a cracking job and don't want him to miss out on good feedback and most likely commission
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Lewis ☻ 𓃰 (@Lewisinho) reported@virginmedia yo my guys what’s going on we’ve had a line fault twice in the last month and it’s preventing me from working - had no issues in the last 5 or so years and now it’s a shambles all of a sudden?
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gabriellehoad (@gabriellehoad) reportedThere are some lovely, competent people working for @virginmedia but what good is that when their wider customer service model sucks?
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Dan Horler (@DanHorler) reported@virginmedia Hi. Thanks for your reply. It is everywhere. The technical team have said it is a problem with the routing of the number. But they haven’t updated my ticket for 9 days now. I really need this sorting out
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TerraceFabulous (@TerraceFabulous) reported@virginmedia No, I’m not logging into yet another waste of time. I’m leaving Virgin. Why are you on Twitter? You don’t solve anything just tell me to call the number that never gets answered. Waste of time. Can I dm you?
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Ross (@rosslaaaa) reported@virginmedia do you wanna sort the terrible internet in our house instead of fobbing us off with a daft robot, telling us all is fine? The signal is disgraceful.