Virgin Media Outage Report in Yate, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Yate, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bath, Bristol and Long Ashton.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bath |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yate, England
Latest outage, problems and issue reports in Yate and nearby locations:
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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emma
(@_emmajay_) reported
from
Bristol, England
I’ve seen multiple @virginmedia AD’s with wheelchair users in & every single time my face lights up like a kid at christmas, representation MATTERS & is non-existent for disabled people, this feeling will never get old. ✨
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Ryan Carrington
(@thisisryanc) reported
from
Bristol, England
@virginmedia Constantly drops out, coupled with frequently slow speeds. Price increases for a worsening service.
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
from
Bristol, England
@virginmedia internet down in BS8?
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Jon K
(@jonki1980) reported
from
Bristol, England
@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia Actually, the new owners are porting their virgin contract here, if the contract is per property, and it will be Virgin providing the service, that would mean we DON'T have to pay the fee right?
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia the lack of urgency from your team dealing with a fraud case is so poor!
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Honestly @virginmedia has to be the biggest load of **** ever. We never have WiFi, even the TV that’s hooked up to the Ethernet cable isn’t working. At least once a day the WiFi drops. We live in Bristol, not the ******* outback
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Chloe
(@chloehester) reported
from
Bristol, England
@virginmedia my partner has had no reception on his mobile for at least 24 hours now, we've tried resetting the phone etc and nothing is working. Is there an issue on the network?
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia I would be happy to keep virgin, and that would be ok, and I would keep the same contract.. but it is you who can't provide service... How is it me ending the contract? How am I compensating you and not the other way around?
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stace_the_face 💙💙💙🎓🎓🎓
(@stace_the_face) reported
from
Bristol, England
@virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.
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Alister Betts
(@alisterbetts) reported
from
Bristol, England
@virginmedia - if I have a problem actually logging in, it would appear that there is no way to actually contact you... help please!
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.
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pete jones
(@brizzleboy) reported
from
Bristol, England
@virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anne Bell
(@Yorkshirebell) reported
@virginmedia My husband has received an email from the resolution team saying they can see that a call was booked for 30th November but nobody came and offering him to chat about it. Why doesn't someone at Virgin just send someone out to join us to your services again?
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steve
(@nevertime19) reported
@virginmedia Hi, she's a brand new customer who has had £20 added to her bill for 'usage'. We tried the number 0345 454 1111 and all we get is a service update and are unable to speak to anyone.
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Matt Rosser 🏴
(@MattRosser) reported
@virginmedia I understand the technical restriction, but the customer experience is truly shocking!!
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the pompey pope
(@thePompeyPope) reported
@virginmedia No & no. After far longer than it should take I have managed a WhatsApp chat with an agent. Seems like the request was cancelled, not by me. So another request,another 30 days wait. Is nothing ever simple or completed first time with VM? Lack of support=good reason not to renew
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Jo Graham
(@JoMGraham) reported
@virginmedia Astounding how poor the #CustomerService is. Followed this complaints code. Was told someone would call me back within half an hour. No call back.
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Darren
(@ThatAngryBrit) reported
@virginmedia So total service loss in the entire UB area since midnight lastnight and still no service. Ho hum.
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Maisha
(@Shamai68) reported
@virginmedia Yes they’ve called customer services who have said they can’t do a deal for them as they are not a new customer? @richardbranson
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Hannah N Mills
(@HistoryHannah22) reported
@virginmedia I now have an answer, when I spoke to your customer service team about the problem earlier in the week. They said they would send a new router. Turns out they also turned the Wi-Fi off to the old one without telling me. Engineer is comingTuesday to fix it. Not happy at all!
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Sam Victor Jermy 🇺🇦 🇹🇼
(@SamJermy) reported
@virginmedia How can I cancel my Virgin Media contract? If i can't get any service by tomorrow, I'd like you to come collect my Hub and TV box please. I can't be dealing with this stress & shocking lack of service. Not what I expected when I chose Virgin as my Internet and TV provider.
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Anne Bell
(@Yorkshirebell) reported
@virginmedia I appreciate the offer to chat but can someone in your customer relations team **** someone in your service department to come and fix our service. This is beyond a joke