Virgin Media Outage Report in Yate, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Yate, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Yate, England
Latest outage, problems and issue reports in Yate and nearby locations:
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home
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Louise Ripley
(@LouRipley) reported
from
Bristol, England
@virginmedia @virginmedia your tweet is a typical example of your utter incompetence. Issue relates to OVERCHARGING & inability to invoice agreed contract value followed by inability to resolve situation C-3112201993 try #dowhatyoupromise Also now with #CEDR
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Michelle Wood
(@shellwood) reported
from
Bristol, England
@virginmedia absolutely disgusted with your customer service! 1 hour 22 minute phone call to discover you want to charge me £37 more a month than a new customer - we’ve been with you for 20 years and I’ve been told Im not allowed to speak to a supervisor 😡
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Michelle Wood
(@shellwood) reported
from
Bristol, England
@virginmedia absolutely disgusted with your customer service! I hour 22 minute phone call to be told you want to charge us £37 more a month than a new customer and we’ve been with you for 20 years 😡 Call centre staff refused to pass on comments to a supervisor and or call back
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke
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Russell Waterhouse
(@RussellWaterho5) reported
from
Keynsham, England
@virginmedia help me . I can’t swap my number to you and it won’t let me log In . It says both my email and number are wrong . How do I speak to a real person ?
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia now you have cut services to an essential medical services home worker when the call logs clearly show your errors & the fact we’re on calls of 2+ hours without success. DISGRACEFUL company #CICAS #CEDR @Ofcom
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia can you please let me know why I still can’t watch the on demand service and Iam still being charged for it
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
Today's @virginmedia update... 9.46 I connected to the messaging service. At 10.48 I was put through to the correct department. Still waiting. 5.5 hours so far. Carrier pigeon may be quicker 🤔 So far over 3 days I have been waiting on their messenger thing for 12.5 hours.
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Louise Ripley
(@LouRipley) reported
from
Bristol, England
@virginmedia GET A MANAGER TO DEAL WITH OUR ISSUE!!!! A deadlock letter is needed now as we are raising a case
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia I’ve been trying to get hold of you since you said you’re putting up my bill by 7.5% in COVID but you hung up on me before someone picked up and now your phone lines are down 😡
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, just wondering what the wait time is on the messaging service as I'm not sure if I'm in a queue or if something has gone wrong (waiting 2 hours so far) Thanks!
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Lee
(@leedumble) reported
from
Bristol, England
@virginmedia We have 2 boosters fittted in the house we have spoken to customer service and they said they would come back to us
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia are the customer relations messaging team online? I know it takes a while... but I was connected to them over 2.5hrs ago.....
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Georgia Skuse🍭
(@gskusey) reported
from
Kingswood, England
@virginmedia @joecussens Had exactly the same problem. Ringing the last few days. On hold over an hour each time to just be cut off. Absolutely shocking!
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia can you please let me know why you insist on taking money off me for your services that I can not use internet still not working or tv services . Over a month after I call and still no response 😡😡😡😡
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia here we go again. Thurs call 77min!!! Told the £167 balance would be credited due to overcharges yada yada. Monday get a call asking for a card no. to pay my a/c WTF are you like IMBESILES
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Georgia Skuse🍭
(@gskusey) reported
from
Kingswood, England
If @virginmedia don’t answer the phone in the next 5 minute I will not be paying my next bill!! Second phone call this week (as they cut me off during the last nearly 2 hour call) such **** customer service. 😡😡
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John McGee 109
(@JohnMcG88939705) reported
from
Bristol, England
@MarkFlannery19 @virginmedia @phonecoop Hi Mark. Tied into a contract for a year. Therefore they just play lip service to any problems. I used to have 100mbps and that was appalling so upgraded to 200 which is slightly better but never anywhere near even 100 coming into the house
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Woody - ⚽️ #inleewetrust #ttaout ⚽️ #KRO
(@WoodyUK69) reported
@virginmedia I was promised a new 18th deal for £60 with 2x new 360boxs (1mini) as my V6 & Tivo are 6+yr old with intermittent fault, as it wasn't noted by contract team even after 3 call, I'm told today I will have to pay extra £10 for boxes I was promised as a loyal customer & old equipment
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Lisa Pooley
(@lisa_pooley2000) reported
@virginmedia I have checked the service status website and it states there is no problem and I have turned the WiFi box on and off and reset it and I still have no connection. This is very frustrating as I have had to use my mobile data to do my university work
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susie l
(@sjayrocket) reported
@virginmedia The chat dropped! Did what you asked and still no service. Did a quick reboot as well, still didn’t work
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⚒■KAYI■⚒
(@KAYI50747133) reported
@virginmedia I know multiple Virgin customers who had the same issue. I will try again when the Red button option is available on Sky Sports next time.
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Hope-Marie Bonnen
(@HopeMarieBonnen) reported
@virginmedia mobile data is down in my area. Can you fix please? Asap? Now?
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Phil Jemmett
(@philjemmett) reported
@virginmedia Whenever I phone it spends a long time telling me to use the web app or the online pages or text service. The last few times I've tried that I've been told to pay £240, or just passed from pillar to post So frustrated for the complete lack of service unless we complain publicly
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Mel Ussher
(@melusher3) reported
@VirginMediaIE Is their a problem with online chat / twitter & what app with virgin media
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Dan Thompson
(@dan_pentagram) reported
@virginmedia been on hold with ‘customer relations team’ for an hour and 15 mins now. Wonder if they actually exist?
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Simple Life
(@KH4NS) reported
@virginmedia I don’t need a credit score or history I don’t borrow money from the market. I just need functional services which is a struggle with Virgin. In almost 4 years I have only seen the service go from bad to worse
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Phil Jemmett
(@philjemmett) reported
Dear @virginmedia - I am not a table tennis ball, so please stop batting me backwards and forwards between two teams that can't help me. This is on the web app you nag me to use for 2 solid minutes everytime I try and call you on the phone. 1 hour in and I've got nowhere.