Virgin Media Outage Report in Yate, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Yate, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath and Melksham.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bath |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yate, England
Latest outage, problems and issue reports in Yate and nearby locations:
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emma
(@_emmajay_) reported
from
Bristol, England
I’ve seen multiple @virginmedia AD’s with wheelchair users in & every single time my face lights up like a kid at christmas, representation MATTERS & is non-existent for disabled people, this feeling will never get old. ✨
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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pete jones
(@brizzleboy) reported
from
Bristol, England
@virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬
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Fi Willi
(@fifiifif) reported
from
Bristol, England
AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡
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Chloe
(@chloehester) reported
from
Bristol, England
@virginmedia my partner has had no reception on his mobile for at least 24 hours now, we've tried resetting the phone etc and nothing is working. Is there an issue on the network?
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Adam Nieman 💙
(@adamnieman) reported
from
Bristol, England
@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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Jon K
(@jonki1980) reported
from
Bristol, England
@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Honestly @virginmedia has to be the biggest load of **** ever. We never have WiFi, even the TV that’s hooked up to the Ethernet cable isn’t working. At least once a day the WiFi drops. We live in Bristol, not the ******* outback
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Pete Lawrence
(@digthisfood) reported
from
Bristol, England
I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia the lack of urgency from your team dealing with a fraud case is so poor!
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stace_the_face 💙💙💙🎓🎓🎓
(@stace_the_face) reported
from
Bristol, England
@virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.
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Edwin Walker
(@edwinokli) reported
from
Bristol, England
@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
from
Bristol, England
@virginmedia internet down in BS8?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Davis 🏴
(@michelledavis) reported
@virginmedia I’ve recently upgraded my internet\tv and both are worse! I would like to cancel under the 14 day cool off but cannot get through on the phone. Please can you DM to let me know how to sort this.
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Don't call me Stacey
(@iLove_Stacia) reported
@virginmedia I’ve been left without WiFi for the second time in the last month, can you please advise what’s going on and how to fix? Can’t seem to option to chat via website either 😫
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Ethan
(@ethanmarata21) reported
@virginmedia WiFi is so bad
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Stewart Lewis
(@StewartLewis2) reported
@virginmedia I asked your colleagues to re-consider the further delay to 8 December, which seems to me totally unreasonable service for my circumstances. They've refused to even consider it. Not sure whether you might take a different view? Thanks
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H
(@spoke_n) reported
@virginmedia how do I claim for 48 hours loss of TV service? back and forth between your app and website - I want a refund but you make it as difficult as you can to find out how to get one. Over 3 clicks to find it sounds obstructive to me!!
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Laura
(@lauraslouise) reported
@virginmedia Its still not great, constantly going down all the time, and when its working its still so slow
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Joanna Rees
(@jojorees69) reported
@virginmedia having spent over an hour on hold several says in a row, I am pretty desperate to leave Virgin. You were quick enough to answer when i wanted to upgrade, but now your services arent working you're not interested. Way to go for customer service!
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Brittany Hodges
(@Britth_19) reported
@virginmedia the worst service I've ever received wouldn't recommend anyone to use them! Taking payments from you when told 2 days prior it wouldn't go out as already due a credit and the payment was more than your bill and won't credit back straight the way absolutely disgusting
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mhfineart.co.uk
(@MHFineArt) reported
@virginmedia Not on broadband & resetting the router again (for the 3rd time) still hasn't fixed the issue.
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BenCrewe
(@crewebencrewe) reported
@vickiprais @virginmedia @VirginMediaCorp can you help, please? It is almost impossible to work with intermittent wifi. Your customer services provision is completely ineffective.