Virgin Media Outage Report in Steeple Ashton, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Steeple Ashton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Steeple Ashton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Steeple Ashton, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Frome, Trowbridge, Bath and Chippenham.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
Internet | |
| Trowbridge |
TV | |
| Trowbridge |
TV | |
| Trowbridge |
TV | |
| Bath |
TV | |
| Bath |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Steeple Ashton, England
Latest outage, problems and issue reports in Steeple Ashton and nearby locations:
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Joe 🙏 🇺🇦
(@joeh90429) reported
from
Trowbridge, England
7hrs over two days and I still can't cancel @virginmedia #jeez #neveragain
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Sarah Wolf
(@sarahmwolf74) reported
from
Frome, England
@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
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Jim James 🇺🇦
(@jimajames) reported
from
Trowbridge, England
@dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lucy Woodcock
(@lucy19925) reported
@virginmedia No just markings , they were going to but their cutting took broke and then left and never came back on Thursday
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Colm McCrory
(@maccatori) reported
@virginmedia Hi, after 4 calls and reaching a dead end with your live chat, I'm pretty done with Virgin Media. I just want to be able to login to my account but nobody can help, just passed from one dept to another then promised to be called then silence...
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kaphc🦉
(@kaphc) reported
Uh oh. I think @virginmedia's computer system AND phone lines are broken. First operator complained of a slow computer, then cut me off 5 mins into the call. Called back and now there's a recorded message saying they're too busy to take calls and to call back tomorrow.
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Jane Devine
(@J_Mo72) reported
@virginmedia My broadband has been down since last Tuesday. I’ve registered for text updates but each day it changes to next day. I work from home - this is a nightmare. I have no data left on my mobile, I can’t use my streaming services and I’m having to drive to my mums to work
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Matt Williams
(@MattWill8) reported
@virginmedia I’ve been told to call them… which I’ve tried to do 7 times. Was promised a call back this morning… which didn’t happen. Done all I can to remain a customer, was told it would be possible …
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Mark Sumner
(@marksumner71) reported
@virginmedia I think the best course of action is to cancel my account and direct debit, and then source a different provider as VM are not providing the service I signed up to. Please advise how I go about this. Thanks
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Tokolosh
(@Tokolosh63) reported
@virginmedia Service status says it’s been resolved. On hold to Virgin, can’t get through …
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Shiraz Ahmed
(@sheerazrj) reported
@virginmedia I tried it and called Virgin media as well. The TV & Internet services are still not back, just checked. The outage is so frequent and affect WFH.
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John Ellis
(@Johnellis7777) reported
@virginmedia Down again and made a complaint on your website. Hope to be fully compensated for the whole month as this is the worlds worst service
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MICHAEL POOLE
(@MICHAEL33835551) reported
@virginmedia now on end of day 2, without tv…? Your having a laugh, need to cancel my contact…