Virgin Media Outage Report in Steeple Ashton, Wiltshire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Steeple Ashton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Steeple Ashton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Steeple Ashton, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge
|
Internet | 1 month ago |
|
Devizes
|
Internet | 2 months ago |
|
Trowbridge
|
Internet | 3 months ago |
|
Trowbridge
|
Internet | 3 months ago |
|
Bath
|
Internet | 3 months ago |
|
Frome
|
TV | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Steeple Ashton, England
Latest outage, problems and issue reports in Steeple Ashton and nearby locations:
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Jon Hackett (@JonHackett) reported from Steeple Ashton, England@virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!
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Andrew Dodd (@Doddstar79) reported from Bathford, England@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Mark Brookes (@BrookesPics) reported from Frome, England@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Jon Hackett (@JonHackett) reported from Steeple Ashton, England@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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Andrew Dodd (@Doddstar79) reported from Bathford, England@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Andy Wrintmore (@VelocityRockFM) reported from Frome, England@virginmedia why have you been so awful the last 6 months?
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Jamie Walker (@jamiew007) reported from Melksham, England@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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Lyn Taylor (@lyntaylor55) reported from Southwick, England@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Antony Moore (@amooreict) reported from Bathford, England@BeefGolf @VirginAtlantic @virginmedia Took me 95 minutes on the phone on Friday to cancel ours.
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captain chungus™ (@Yarrhful) reported from Melksham, England@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
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Mark Brookes (@BrookesPics) reported from Frome, England@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Dominic Ellison (@tyokischild) reported from Frome, EnglandAfter being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Volley Design (@volley_design) reported from Trowbridge, EnglandAnyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything
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Mark Brookes (@BrookesPics) reported from Frome, England@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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David Newton (@RoarSoundsBath) reported from Bathford, England@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Charlie Murray (@Kranitoko) reported from Chippenham, EnglandStill waiting for Virgin Media to contact me about moving over to them... I know they said it can take up to 10 days but YOU'D THINK they'd do all they could for a new customer who's street has, apparently, been cabled into their network 🤔
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Lyn Taylor (@lyntaylor55) reported from Southwick, England@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
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Sj_carter (@sarahcarter_sw) reported from Bathford, England@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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Mark Brookes (@BrookesComms) reported from Frome, England@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Lee Stone (@leesto) reported from Bathford, EnglandI see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Davey (@itsdaveeey) reported@virginmedia as a customer, can I not log into travelodge WiFi for free? Currently staying at one, and don't want to pay £3 a day when I'm a customer. I have an S22ultra which does not support VM Connect (yet??)
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Matt LJ 🇺🇦 (@MattRLJ) reported@MPH7MPH @virginmedia Oh they said I can remain on the same by increasing to £66 a month, double a new customer. If you keep prices the same and increase your customer base it’s bigger win. They are greedy mindless con artists!
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Nisha (@NishaNayak) reported@virginmedia The extremely rude customer service guy had nothing to help me with, all he did was be rude. We did not have wifi for most days in those 3 weeks. Was very patchy intermittent service.
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Jackie Stewart (@Fwcomm) reported@virginmedia And you still didn't answer and I talk to you guys thinking everything is sorted and you just keep messing up! Now you have removed my sky sports. I'm done. Time to cancel and give another provider my custom
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H ¶ (@kra2yash) reported@virginmedia When a technician came out, he called another team to fix the box and they flat out refused to come because the problem has resolved itself but if the same problem happens again has it really resolved itself ? Look at the comments you get about your service.. embarrassing.
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Martin Harris (@martinharris10) reportedNew Internet connection tomorrow from Onestream. Virgin Media wanted 3x the price because I was no longer a ‘new’ customer. Loyalty counts for zero. @Onestream_UK
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Jed i Knight (@rajgillwho) reported@virginmedia I called and I got a message that you’re too busy and sent me a text on things I can do? Hotspot from my mobile works fine, can’t get on the internet with multiple disconnections! It’s been like this for 2 wks! Frustrated with no solution!
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Nick Bland (@nickbland13) reported@virginmedia It says it's a complex issue and didn't give me a time frame
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Beefy (@CaesarP_0) reported@virginmedia why is my wifi not working but wired its all good?????
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Cornelius (@hee_haw_hum) reported@virginmedia Would you kindly move #Channel4HD to channel 104 and then get rid of ALL your standard definition channels. People shouldn't be paying extra to get a decent bloomin resolution in 2022, what's wrong with you people?!