Virgin Media Outage Report in Steeple Ashton, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Steeple Ashton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Steeple Ashton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Steeple Ashton, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Box, Trowbridge, Frome and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Box |
Total Blackout | |
| Trowbridge |
Internet | |
| Frome |
Internet | |
| Trowbridge |
TV | |
| Trowbridge |
TV | |
| Trowbridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Steeple Ashton, England
Latest outage, problems and issue reports in Steeple Ashton and nearby locations:
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Boscombe Wizard
(@therealfritter) reported
@virginmedia I am paying too much for my tv/internet service. Maybe double that of new customers. Which dept should I speak with to secure a deal similar to new customers? I don't want to be passed between departments. Thanks
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harrietb
(@Harrietbhere) reported
@virginmedia I had an appointment made by one of your customer services on Monday as my wifi isn’t working. Yesterday during another call I was told it was not my hub but an outage in the area which won’t be fixed until dec 1 so requested on that call the appointment for
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Lord Professor Captain Matt
(@MattGrainger81) reported
@virginmedia They are from 020 3743 6950. They don’t say why they’re calling, they don’t speak - just breathe heavily for ~5 seconds then hang up. Is this how you treat your customers? Once could be a mistake but happening so many times confirms my thoughts that it’s not just human error
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Andrew Law-Smith
(@greatandyman) reported
@virginmedia This was the offered resolution: "Here's what we offer as a resolution: Billing ->Extra guidance on billing We hope this works for you." The "next steps" were to phone the number I already rang and which prompted the email I sent.
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@virginmedia So why haven't they helped so far? Absolutely NO confidence in your customer support at any level! I've spent over 6 hours trying to resolve problem of Virgin's making that should be sorted in a few minutes in a real conversation with a competent person! It's a letter to CEO now!
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Mitsy Emerald Author
(@MitsyEmerald) reported
@virginmedia Your customer services are so damn rude
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Mill66
(@Mill1966) reported
@virginmedia I have spoken to a few people over the last 2 months trying to sort a deal that isn’t going to cost me £63 for the same service I am currently paying £36 for. Been promised call backs but they never happen.
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Ian Spoon
(@ian_spoon_) reported
@virginmedia 4. I threatened to cancel our direct debit after the days and days of hassle this has caused, and STILL no one seems to give a damn. Was with BT for 18 years before swapping to you. Note: at no point on any of my calls was I irate, not their fault
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Annabel Finley-Kense
(@BelleDeMonCoeur) reported
@virginmedia Today it is saying there is a problem with the mast in AL40XH and might be fixed by 9th December! Oops!
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LJ
(@lmmjjj) reported
@virginmedia I'm working so can't call atm. Just wondered whether it was a quick fix admin error