Virgin Media Outage Report in Keynsham, Bath and North East Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keynsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keynsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Keynsham, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Frome and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Frome |
Internet | |
| Bristol |
Wi-fi | |
| Bath |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keynsham, England
Latest outage, problems and issue reports in Keynsham and nearby locations:
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discodave
(@DaveWilliams159) reported
from
Patchway, England
@virginmedia had the phone disconnected on me 4 times already this morning trying to speak to your complaints team for over 2 hours today!! Shocking service 😡
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@AliReg @virginmedia They're terrible they hung up on me after an hour of waiting and bring transfers!! Looking on Twitter it seems to be normal practice for them 😡
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ɹɐqᴉɯᴉɹ
(@rimibar) reported
from
Bristol, England
@virginmedia right now I'm super frustrated. (1) You sent me a TV box that is really poor quality. (2) I call to change it, telling them I would consiser upgrade. (continued...)
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
Can’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative
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Shaun
(@SNewport01) reported
from
Kingswood, England
@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia I can receive the booster free of charge your colleague confirmed this before putting me on hold and hanging up on his return. Your app is useless so when I test the internet connection on your app it says my signal is fine in one of my rooms when that's not the case.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.
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Emma Blackburn
(@Bridgey21) reported
from
Backwell, England
@virginmedia my WiFi is not working despite paying someone to install it and about 7 hours of troubleshooting so far. One of your agents was helping me and was supposed to call me back 25 minutes ago but hasn’t yet and booster issue still not fixed
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia No point, tried Twitter several times to no avail. Calls = wasted hours of ones life. Sign for letter now sent to complaints as 2 official complaint emails had “no” response. Next stop Ofcom.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Never given a reference, sent 2 email complaints have acknowledgement as proof but you guys never even bothered with a reference let alone a proper response
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia P.s please don't say do it via the app because your app states the signal is fine in the room in question when that's not the case.
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ɹɐqᴉɯᴉɹ
(@rimibar) reported
from
Bristol, England
I ask to speak to a Manager, you put me straight through to a line that says it's now closed, call back tomorrow. That's 32 minutes of my life wasted. Bad service, badly trained call centre staff, not happy @virginmedia
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Scott Tobin
(@ScottTobin3) reported
from
Bristol, England
@virginmedia there is a problem with sky sports red button
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Mike Lind 🦏
(@mikelind2) reported
from
Bristol, England
@virginmedia - your pathetic service continues. Please get your customer service team to respond to my complaint URGENTLY. 706480004
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia I can dm you my account details and you can send the booster out. WTH am I paying £100 a month for such mediocre service. It's not the first time one of your agents has hung up either.
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia Looking at other complaints on twitter you really need to invest money in your systems and customer service. Absolutely shambolic.
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia are USELESS. Why do your agents always hang up on your customers this isn't the first time it's happened!!!! Please DM and arrange a call back ASAP
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Tito Payne
(@PayneTito) reported
from
Bristol, England
@virginmedia what’s going on with the service In the BS3 postcode area. I have no internet!!!
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Bob Krysiak
(@bobktheking) reported
from
Bristol, England
@virginmedia I have had a terrible experience with Roshan technical support at virgin media. After reporting a fault with my WIFI network three times, he put the phone down on me. These technical support people are arrogant rude and not helpful at all!
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Davina S
(@davina79) reported
from
Bradley Stoke, England
Argh #virginmedia - your WiFi/broadband has been awful for days! Not great when you’re working from home and can’t connect. We pay a fortune for this! #notgoodenough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Hagan
(@yumfla) reported
@virginmedia Still no tv or wifi and scheduled time for fix pushed out from 8am this morning until 9pm tonight.
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Rodger rabbit
(@322628e06cc848e) reported
@virginmedia how come your red button never works. Getting boring this now
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Em
(@emdawgg69) reported
@virginmedia hiya me wifi is broken mate and it’s yellow and it wont work pls fix my wifi.
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chloe
(@northchlo) reported
@Kirstym82kirsty @virginmedia At least you can connect! Surprisingly @virginmedia stopped responding as they never actually want to help customers! Ofgem now involved
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Louise 💙
(@lou1875) reported
@virginmedia Also we shouldn’t have to keep phoning you for an update! This should automatically be provided. It isn’t fair on the customer to keep having to chase you and to sit in queues.
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jamie Kirkhouse
(@JamiePKirk) reported
@virginmedia Can you fix the Sky Sports red button please?
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Kelly McDonagh 🌈
(@MissKMcD) reported
@virginmedia Hi. Yes, it’s got her in a bit of bother as she uses her landline a lot. I’ve checked the website and there are no known issues. She even bought a new phone today and it still isn’t working [no dial tone at all].
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Scott
(@carberry80) reported
@virginmedia hi there, having really bad latency and packet loss connections with my internet. Happened last couple days. Already troubleshooted also and reset router multiple times.
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Mehul
(@mehul31dec) reported
Who do I contact for my existing complaint? @virginmedia I have been waiting for 45 min in queue just to be told call came to wrong department. I need direct number for complaint team please. Thank you