Virgin Media Outage Report in Keynsham, Bath and North East Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keynsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keynsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Keynsham, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Frome, Bath and Radstock.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keynsham, England
Latest outage, problems and issue reports in Keynsham and nearby locations:
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Alister Betts
(@alisterbetts) reported
from
Bristol, England
@virginmedia - if I have a problem actually logging in, it would appear that there is no way to actually contact you... help please!
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stace_the_face 💙💙💙🎓🎓🎓
(@stace_the_face) reported
from
Bristol, England
@virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.
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Chloe
(@chloehester) reported
from
Bristol, England
@virginmedia my partner has had no reception on his mobile for at least 24 hours now, we've tried resetting the phone etc and nothing is working. Is there an issue on the network?
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emma
(@_emmajay_) reported
from
Bristol, England
I’ve seen multiple @virginmedia AD’s with wheelchair users in & every single time my face lights up like a kid at christmas, representation MATTERS & is non-existent for disabled people, this feeling will never get old. ✨
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia Actually, the new owners are porting their virgin contract here, if the contract is per property, and it will be Virgin providing the service, that would mean we DON'T have to pay the fee right?
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia the lack of urgency from your team dealing with a fraud case is so poor!
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia broadband in BS166EB is totally rubbish again, got to switch this service is really really poor #inconsistent at best.
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Ryan Carrington
(@thisisryanc) reported
from
Bristol, England
@virginmedia Constantly drops out, coupled with frequently slow speeds. Price increases for a worsening service.
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Craig Capel
(@craigcapes) reported
from
Bristol, England
The £ gleaned by both @virginmedia and @SkySports in making it difficult for fee/ subscription paying members to watch “each others” content must clearly outweigh the customer service calls and complaints 🤬
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia why do I’ve over pay for my services that you can’t deliver customer service joke keep reading off a card no help what do ever what clown do I need to speak to . @SkyHelpTeam might be a able to help £144 a month and still not able to watch i player internet slow😡
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
from
Bristol, England
@virginmedia internet down in BS8?
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Pilar Gómez
(@_dreamer_) reported
from
Bristol, England
@virginmedia I would be happy to keep virgin, and that would be ok, and I would keep the same contract.. but it is you who can't provide service... How is it me ending the contract? How am I compensating you and not the other way around?
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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Rosemary Jane Fox
(@RosemaryJaneFo1) reported
from
Bristol, England
@virginmedia #rude #badservice Had Virgin broadband installed just to discover a better deal on money supermarket. Contacted them to ask if they would honour it and was refused point blank, told not to complain, wouldn’t put me through to the boss and wouldn’t give her name.
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Honestly @virginmedia has to be the biggest load of **** ever. We never have WiFi, even the TV that’s hooked up to the Ethernet cable isn’t working. At least once a day the WiFi drops. We live in Bristol, not the ******* outback
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Shitsgigglesngloves
(@Shitsgigglesng1) reported
from
Kingswood, England
@Birdybabe07 @virginmedia Bt, great deals atm. Once back on openreach network you can move around with over 50 companies. Once on virgin you can only use virgin. bt will happily re instal to get you back on openreach network. Unless you need business fibre...then I can provide or advise👍.
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dizzyuk ♊️⚒
(@Dizzyuk) reported
@Da_Stonerz @virginmedia Was only a temp outage, never long enough for them to compensate my losses, but long enough for them to have cost me money.
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Ian McKeever
(@ianmckeever1969) reported
@virginmedia There’s no point. None of them get it right. The left arm doesn’t know what the right arm is doing. And apparently I’m not even allowed to open a complaint about this??
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Charlotte Allen
(@DeadGirlZombie) reported
@virginmedia we contacted you yesterday to say our WiFi is down! You tell us you can’t get an engineer until Sat! It’s ridiculous! You owe us more then just money off our next bill! We have no tv as have no freeview and have to use our mobile data for that long is unacceptable!
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P Martin
(@1976saint) reported
@virginmedia the internet is down for me in the waterlooville/Denmead area, any idea when you're getting home workers online again? Regards.
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Forx フォックス
(@Forx) reported
@virginmedia been having terrible connection for months now but given the benefit of the doubt. did a BQM last night and it’s shown constant packet loss of 25%+ the whole time. is there a number i can call to skip the “reset your router” talk?
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maria bridges
(@maz92_vr46) reported
@virginmedia what’s going on with the internet, perfect for 11 months, was going to renew but it’s been awful i work from home so need the internet and it’s dropping out several times a day now, also drops out every night at 11pm it’s been rebooted etc and still happens.
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Chris Gerhard 🇪🇺
(@chrisgerhard) reported
@parimalkumar @virginmedia My problem has always been no one will tell you how fast the connection will be. I currently have 200Mb and although they can do faster won’t says they will.
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Richard Worwood
(@RichardWorwood) reported
@vmbusiness please explain how a scheduled capacity improvement outage is acceptable between midnight and 3pm on a Thursday in DA6
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Alastair Horne
(@pressfuturist) reported
My virgin media internet is down, and - though it’s annoying - I’m just so relieved that this didn’t happen yesterday or the day before, when I was running three hour online training sessions.
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Jon
(@samuriinbred) reported
@claudianvm @parimalkumar @virginmedia This. Each time ours comes up for renewal with Virgin I just say we're leaving, they put me through to someone authorised to negotiate and I get it knocked back down to a reasonable amount.