Virgin Media Outage Report in Keynsham, Bath and North East Somerset, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keynsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keynsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (24%)
-
Wi-fi (12%)
-
Total Blackout (12%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Keynsham, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Frome and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keynsham, England
Latest outage, problems and issue reports in Keynsham and nearby locations:
-
emmainbristol
(@emmainglasgow) reported
from
Bristol, England
@virginmedia what's the deal, my box hasn't worked for 2 days??? This is the 3rd technical problem lasting more than 2 days that I've had this year. This is ridiculous now
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
-
Chris Orman
(@chrisorman) reported
from
Bradley Stoke, England
Just spoken to @virginmedia customer services about red light on my hub. They GUARANTEED that the light will revert to white in the next 24 hours. Wonder what happen if their guarantee fails?
-
Andy Wilcox
(@AndyMWilcox) reported
from
Kingswood, England
@virginmedia My broadband keeps disconnecting. This is my 4th time contacting and it gets worse each time you apparently fix something. Please can you fix it. I cannot work at home and I’ve just been booted out of your online chat to resolve the problem!
-
Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
@virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.
-
Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
-
Gill Harrison
(@gillih) reported
from
Bristol, England
Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
-
aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
-
pete jones
(@brizzleboy) reported
from
Avonmouth, England
@virginmedia Sadly the phone never gets answered,we know if they did answer, someone in the retention centre might even help?
-
Hi, call me Chu x
(@xChuChux911) reported
from
Bristol, England
@virginmedia I never gave out any personal information as I knew it was a scam cus I'm with Sky. The number was 02045099664 but it was spoofed. Lady had an Indian accent and said technicians in my area had fould a fault which was affecting my computer.
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
-
Rob Hurley ✈️
(@hurleyb0b) reported
from
Bristol, England
Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?
-
Amz
(@amy_noony) reported
from
Bristol, England
Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
-
william brown
(@williamjbrown) reported
from
Bristol, England
@BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
-
Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
.@virginmedia telling us to sit and wait for 24 hours without internet just incase our Wi-Fi starts working again before they’ll actually do anything, great customer service… not 👍🏻
-
Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
spiry2sick
(@alcomatt) reported
@virginmedia I have absolutely no idea. I doubt there is a problem at the property ad many other users have reported similar slowdowns in the Croydon area. Some might have not noticed as the network continues to work just at apx 3Mbps instead of anything reasonable (I am at 350M package)
-
Tom Stokes
(@traveltom84) reported
@virginmedia The safety measures in place are not even adequate. The one had an Openreach barrier, which is kicked over most of the time, the other, just a cone, which keeps going missing! It's just not an acceptable. I'm told you don't have barriers as your contractors never return them.
-
K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@virginmedia Thanks - but I can't, my mobile does not work! Because Virgin services are down.
-
PhanTOM
(@PhanTOMMM_UK) reported
@virginmedia Just about to try and continue diagnosing things. About to disconnect my extra router and run a speed test on the Virgin Hub 4. Is it worth contacting your support line? I'm on a Gig1 Plan
-
Kim Spence-Jones 💙 3.5% #UBI #FBPE #FBPPR #FBPA
(@KimSJ) reported
@AllanGPaterson Got rid of our landline years ago. It’s actually part of our Virgin package, but it’s been broken for most of a decade. Not worth fighting the absolutely hostile Virgin Media fault system to get it fixed.
-
andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@virginmedia hi I am still waiting for your team to call me. I was on the phone a hour and 40 yesterday and now I have wasted more time. I am already unhappy that you have downgraded my services without speaking. Shocking service, where is best to complain about my time wasted
-
Richard Gardner
(@richgardner1975) reported
@virginmedia my box has been stuck on starting up for 2 days lol. Also have some issue with the website which doesn't except my password and will not except a new one either.....what am I paying for ???
-
ester83
(@Ester_Laura83) reported
@virginmedia @virginmedia was told 24th June, guess what, not fixed, now being told 30th June. Are your staff just picking these dates out of the air because it's unhelpful to be given hope? 5 weeks of no TV and me having to continually chase it up and no one able to help.
-
Barry Noel Gargett
(@barrygargett) reported
@virginmedia I received a call from your sales team as I left 18 months ago. Nice chap as it happens. I told him I left after my complaint went to Board level and I would never use your company again - we both laughed. How do I ensure that your company never calls me again?
-
Sally
(@Sally35985417) reported
@virginmedia Interesting you ask that question. The original complaint which your team replied too with a generic letter was early 2021 however your adviser I spoke to yesterday said 2nd June. There’s a lot of questions that need to be addressed.