Virgin Media Outage Report in Keynsham, Bath and North East Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keynsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keynsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Keynsham, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keynsham, England
Latest outage, problems and issue reports in Keynsham and nearby locations:
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Alison Crichton
(@AlisonCrichton) reported
from
Nailsea, England
@virginmedia Done all that messaging service was useless.
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Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
@virginmedia But who said I paid £25 just to watch the main advent? I paid £25 to watch all the fights not just one. Very disappointed with your reply, very poor customer service
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia More awful service from @virginmedia #virginmediadown
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia very poor customer service 😡 been a customer for 18 years and don’t not give a dame @SkyHelpTeam
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Well after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5
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Georgia Skuse🍭
(@gskusey) reported
from
Kingswood, England
If @virginmedia don’t answer the phone in the next 5 minute I will not be paying my next bill!! Second phone call this week (as they cut me off during the last nearly 2 hour call) such **** customer service. 😡😡
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Neil Wilkins
(@neilwilkinsx) reported
from
Bristol, England
OMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.
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NurulAmir
(@NurulAmir3) reported
from
Bristol, England
@virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia Is there any other way to get through to customer services to speak about my bill? Been cut off again after 20 minutes. 3rd time !!!!!!! I don’t want to pay the extortionate price sent and want to change to SKY as so much cheaper. Can I DM ??
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Anyone else having picture problems with the boxing on sky sports box office via @virginmedia
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home
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NurulAmir
(@NurulAmir3) reported
from
Bristol, England
Unprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.
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Lucy Footer
(@LucyFooter) reported
from
Bristol, England
@virginmedia could you let me know how to contact the technical team? I’ve had an issue with my tv for months but can’t get through to customer services . Thanks!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Woz
(@Wozza67) reported
Hi @virginmedia As a new customer, how on earth do I actually speak to a human about getting set up?
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Jacqui
(@wildwhippies) reported
@virginmedia No known issues in my area despite multiple virgin users from M29 postcode reporting there are. Emailed a complaint last week - emails aren't available for me to view. Tried chat today but bot no help. Tried rebooting & all other fixes multiple times.
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Harry Wraith
(@NotHarry16) reported
@virginmedia Thanks John. I raised a complaint yesterday. She was unable to resolve it. You have been unable to explain why it can't be setup today.
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Luke Jolyon
(@lukejolyon) reported
@virginmedia There are no issues in the local area
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Rav
(@Ravz88) reported
Sky sports HD channels have been not working for over 24 hours. @virginmedia its the opening weekend of the premier league, this is a complete joke. Sort it out
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Lauren Brookes
(@laurenbrookes92) reported
@virginmedia trying to make a complaint about not being able to login to our online account but it wants us to login to the online account to make the complaint?! Is there an email we can use please? We’ve tried over the phone but also having no luck
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🎬
(@avharrry) reported
@virginmedia have the worst customer service I have ever experienced. I wouldn’t recommend their service to anyone. Total shambles!
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Matt R
(@AhhRickyBobby) reported
@virginmedia why is your broadband so slow!!!? 😡
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Rav
(@Ravz88) reported
@virginmedia Yes, i have, we have. The issues are not going away. I need this issue resolved as a matter of urgency please. You guys charge enough as it is and then not to provide the service (specially over the opening PL weekend) is a mess
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Janhavi Agrawal
(@janhavi1092) reported
Internet was supposed to be installed on 3rd August but no success so far - today was the third appointment that your service person failed to show up for. What kind of service is this? @virginmedia