Virgin Media Outage Report in Keynsham, Bath and North East Somerset, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Keynsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keynsham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Keynsham, England
The most recent Virgin Media outage reports came from the following cities: Portishead, Bristol, and Conham.
| City | Problem Type | Report Time |
|---|---|---|
 Portishead
|
Wi-fi | 2 days ago |
|
Bristol
|
Wi-fi | 3 days ago |
|
Bristol
|
Total Blackout | 3 days ago |
|
Bristol
|
Total Blackout | 3 days ago |
|
Bristol
|
Internet | 3 days ago |
|
Bristol
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keynsham, England
Latest outage, problems and issue reports in Keynsham and nearby locations:
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Joanne Varney (White (@joannevarney68) reported from Bristol, England@virginmedia All checks done, says to check back in 22 hours 😲 if still a issue book a engineer
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Tony Cox (@coxtonycox) reported from Bristol, England@virginmedia stop emailing and texting me every day threatening to fine me £100 for the non return of your equipment. On 23 August I booked for one of your engineers to collect it on 13 September. This poor customer service is one of the reasons I left Virgin after 10+ years.
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Sarah (@sarahcliftonsc) reported from Kingswood, England@virginmedia help please. How do o get to choose a football game on the red button? It’s not working.
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Derby Pascal (@derbypascal) reported from Bristol, England@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
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VickyL (@VickyLorych) reported from Bristol, England@virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩
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AngelMelSelector (@AngelMel2017) reported from Bristol, England@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
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Tina Badley (@tinabadley) reported from Bristol, England@BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia @bushwacka_ofc @nordoffrobbins virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia Yes. Powered down, switched off etc etc. Why would only certain content not delete and other content delete fine? Doesn’t make sense?
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Tina Badley (@tinabadley) reported from Bristol, England@virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia Why can’t anyone just forward a message or reply to an email? Why does the customer always have to do something else? Absolute ball ache as usual with this nonsense. Wonder how quickly you’d fix issues if people stopped paying their bills?
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Martin Parfrey (@martinparfrey) reported from Kingswood, England@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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vinnie voke (@vinnievoke) reported from Bristol, England@virginmedia @virginhelp so 17h with no reply wicked costumer service
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vinnie voke (@vinnievoke) reported from Bristol, England@Virgin @virginmedia @virginhelp well it's now been 21 hours since I was passed over to the help desk for picture break up on all channels on TiVo box and I'm still waiting this is shocking
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✨Emily✨ (@emilyunicorns95) reported from Bathford, England@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Simon H (@Hekler21) reported from Westerleigh, England@virginmedia hardly a great start as new customer!! Moving house and ordered a new box for moving day, but now won’t be delivered there for over 2 weeks!! #shambles
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Neil Cairns (@neilcairns) reported from Bristol, England@virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Derby Pascal (@derbypascal) reported from Bristol, England@virginmedia The service checker just says its down but doesn't tell me what's going on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Skorczewski (@antskor) reported@virginmedia Complaint wasn’t listened to properly it’s impossible to get through on the phone. Once you have people’s business you don’t even care about their issues
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Sam Ainslie (@samainsliemusic) reported@virginmedia FYI this problem hasn’t resolved and I can’t get hold of anyone. I’m plugged in via eithernet cable and I’m trying to download a 400mb document and had to switch to my phones hotspot because your WiFi #virgin is so #bad I live in central London?
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Olly Chamberlain (@OllyChamberlain) reported@virginmedia Oh poor @richardbranson My heart bleeds. £1,000,000 a year for two thousands years. If there was a hell. He’d be going to it 🔥🔥
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Morning except (@Black_King_Rass) reported😔 I dont even know how they're still my service provider. I'm falling myself @virginmedia @richardbranson
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Dominic from Luton (@Domfromluton) reported@virginmedia are all of your staff on holiday today? 25 minutes of bad X-Factor music. Atrocious customer service.
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Oliver Milburn (@Omilburn) reported@virginmedia hi guys, your service is not working properly, there seems to be no information and even your 150 number isn't working, what do you suggest we do?
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Al Studd (@althepieman) reportedhey @virginmedia i've been on hold for nearly an hour and been transferred 4 times while trying to cancel my account, its almost like you told your call centre staff to make it impossible to cancel #virginmedia
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Mikey McManus (@mmcm_media) reported@virginmedia So your number is engaged. You don't respond via text and email is laughable. You are literally uncontactable about an issue...any issue. My inconsistent service AND cancelation; I can't do either through your "lightning fast" service....neither of which is real.