Virgin Media Outage Report in Winterbourne, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winterbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winterbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 13: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (42%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Winterbourne, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Dursley and Box.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
||
| Bristol |
Total Blackout | |
| Bath |
TV | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winterbourne, England
Latest outage, problems and issue reports in Winterbourne and nearby locations:
-
Alan Williams
(@AlanW101203) reported
from
Bristol, England
@virginmedia Opened my new iPhone 11 today it’s been in the box that I didn’t open for a week I thought about time I set it up. after set up I noticed it’s grey. is that the new purple!!! Never mind the face Recognition is brilliant. Pickers beware of purple people eaters
-
Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia broadband down in Bristol. Anyone else having problems? It's a nightmare when we're all trying to work from home!
-
Seamus Brennan
(@shay1808b) reported
from
Bradley Stoke, England
@virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions
-
Ben Hetherington
(@BenChem1010) reported
from
Filton, England
@virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?
-
Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Since moving to @virginmedia 2 weeks ago everything that could go wrong has, and no one at VM has taken resposibilty. I've raised a complaint and have been promised mangers would call but no one does. Just been on phone again, still problems and no help.... #virginmediadontcare
-
Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Doesn't explain why I was promised call backs on both Thursday and yesterday and they didn't happen, or why the issues remain unresolved after two weeks and I have to keep chasing... #virginmediaterriblecustomerservice
-
Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare
-
Think Bike
(@ChrisThinkbiker) reported
from
Yate, England
@virginmedia decide to upgrade their sim cards. During roll out they realise previously unlocked phones have to be re-unlocked by previous provider. Virgin customer svc gave me a choice. Sort it yourself or don't be a #virginmobile customer🤔 #rude #notcustomerservice
-
The Knowle Pub
(@theknowlepub) reported
from
Bristol, England
Only @virginmedia will charge you for 2 boosters instead of 1 and their operative is trying to flog me a tv package and ignoring the complaint. Stay classy 👍🏼
-
Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Too many issues to describe in Twitter limit. Problems with installation of broadand, land line, TV and with mobile. Someone at @virginmedia needs to take responsibility and deal with it and my complaint. I'm promised a call back but never happens #virginmediadontcare
-
Bel West
(@bellawesty) reported
from
Saint Arvans, Wales
@virginmedia I have been trying to cancel my virgin media account for months, every time I call I get disconnected, put back to the original menu or told you’re too busy because of corona. Please let me know how I can cancel my subscription without spending hours of time
-
Bob
(@Bob_TheBaldie) reported
from
Kingswood, England
Just had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.
-
George Hoddinott
(@Geo88HH) reported
from
Bristol, England
@virginmedia do you have a live chat service please.
-
Scott Thomas
(@scottthomasss05) reported
from
Bristol, England
@virginmedia can you sort this out? A whole day with no internet at all? What do we pay thundered a month for your service to take time off?! #jokers
-
Simon Creese
(@creesey) reported
from
Filton, England
@virginmedia not a great service, just moved house and it’s taken me a week to get through to you and now you are saying 10days to get my internet and TV working. Try having 3 kids for 10 days without the internet🤬🤬
-
Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare
-
Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
-
Ewan Cameron 🏴
(@ewanc1) reported
from
Bristol, England
@virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed
-
Alex Sams
(@Samzzy) reported
from
Bristol, England
@virginmedia I've rang up too many times to count over the past few months about a complaint, each time being told I'd receive a call. COM103977747 Received a letter today saying if you don't hear from me you'll close the complaint...
-
Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Em
(@adventuresin25) reported
@virginmedia This has been an ongoing issue for at least 3 months.
-
Yasmin
(@Yasmin80626398) reported
@virginmedia wanted to raise a complaint the customer service rep wouldn’t give me her name or the team lead name. Saying we are not allowed to give any names or call our customers back. The next day I get a call from virgin media trying to sell me more products.
-
Hetty Blake
(@HenriettaCBlake) reported
@virginmedia I still haven’t heard anything back from my complaint. Do you know what the usual time frame is? #virginmedia
-
Elliot Shaw
(@ElliotAPLYiD) reported
@virginmedia Yep, a bloke called Milford promised he’d resolve it and call me back. That’s two call backs that have never happened off the back of me calling in on top of numerous emails asking for the original call back I was promised. Absolute joke. If this shows on my credit profile…
-
Gemma Hallam
(@badhedgehog) reported
@GenerallyGenVee @virginmedia I think you have to phone them. I have an awful feeling they’re harder to cancel than other providers — you might have to wait until the service is installed before you can cancel. Good luck.
-
Chris Hall
(@christop_hall) reported
Anyone else had problems with @virginmedia ; getting sick of being given the runaround trying to reduce the number of services I currently get!
-
Tracy
(@tracy_bains) reported
@beverleyturner @virginmedia I had the same letter Bev. Called them to cancel and they’ve brought it down to £27! From around £56 which it would’ve gone up by. Call them
-
Nonstopdramus
(@Nonstopdramus) reported
@beverleyturner @virginmedia Mine to be £7 taking it to £68. This despite that package about £40 if you're a new customer. I'm out of contract but they refused to start a new one at the new customer rate unless I waited 60 days with no service. In the end locked in new 18 months contract at £67 for 3x speed.
-
anne christie
(@liz30538) reported
@virginmedia Someone was to phone me yesterday but didn’t. I’m told today that someone will phone me in 48 hours ha ha Also that it takes 30 days to listen to the phone call but VM will close the complaint after 28 days. Customer Service?
-
GenerallyGenVee
(@GenerallyGenVee) reported
Urgh got caught by a door-to-door @virginmedia salesman and ended up with a broadband&O2 contract I don’t want right now. ‘Oh you can cancel within 14 days’ how though? I can’t find a link anywhere, the documents just say it’s possible but don’t explain how?!