Virgin Media Outage Report in Winterbourne, South Gloucestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winterbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winterbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Winterbourne, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winterbourne, England
Latest outage, problems and issue reports in Winterbourne and nearby locations:
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Chris Lowe
(@ChristoffLowe) reported
from
Bathford, England
@virginmedia My broadband has been down now for 6 days. This is the 3rd time this has happened and the last time lost it for 4 days. The customer support line is shocking for many reasons. Clearly Virgin do not know how to properly fix issues! Shocking service!
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling
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Hannimal 🇪🇺🇬🇧🏳️🌈
(@hisotalus) reported
from
Bristol, England
On top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly
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James E Ballantyne
(@JimEBallantyne) reported
from
Bristol, England
After another 30 mins on hold I’ve given up for today as you’re impacting my evening @Virgin @virginmedia @richardbranson Crap service 👎🏻 you never know who might be a returning customer in the future and this is such a poor experience #BadService #CancellingDueToPriceHike
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced
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Shane Richardson
(@shaner1989) reported
from
Bristol, England
@virginmedia your support team are useless. 3 hours on calls today. I cannot get my time back that your operatives have wasted by hanging up or disconnecting 3 time.
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Suzy Evans
(@suzyqc7) reported
from
Bristol, England
@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.
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George Baker
(@Georgebaker6969) reported
from
Thornbury, England
@james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia absolute disgrace. Advise via Twitter to make complaint, logged 2-no response, called lots no joy, promises result in nothing. Absolute shambles. STAY AWAY peeps!! Sky a dream in comparison
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia after nearly a year of repeatedly dropped internet service finally asked them to turn off their Wi-fi kit so can use my own. Basic connection fails, again, and nothing left for support desk to blame - challenge that if it’s not on the script then no help
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nick webb
(@chefwonderwebb) reported
from
Bristol, England
@virginmedia why has it taken 32 mins on hold to cancel my subscription! I’m still waiting to talk to the person I spoke to 15mjns ago! Terrible service
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia customers with difficult problems seem to be parked in telephone que until they go away. Really trying to work to Virgin. Still waiting 55 minutes bet they will just disconnect me!
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Chris Lowe
(@ChristoffLowe) reported
from
Bathford, England
@virginmedia I’ve had no broadband for nearly a week now! It’s not the first time and lost it for 4 days last time. The call centre is absolutely shocking! The worst customer experience I have ever had!
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Chris
(@chrisandobe) reported
from
Bristol, England
@virginmedia please get the mobile signal better in fishponds Bristol
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Matt Ribbins
(@mattyribbo) reported
from
Filton, England
@virginmedia Wired. The issue isn't with my side of the network. It appears to be on the virgin side based on the router logs.
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Charlotte Hodkin
(@CharHodkin) reported
from
Bristol, England
@virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord
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CHARLEE BLISS ®
(@charleebliss_) reported
from
Bristol, England
@virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless
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Bruce Allen
(@sbcallen) reported
from
Bristol, England
@virginmedia long wait times 40+ minutes and no fix just another que and a recorded message that will be charged by ‘Virgin Gadget Rescue Team’!. Virgin sets new standards in Customer Service.
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Shane Richardson
(@shaner1989) reported
from
Bristol, England
@vmbusinesshelp @virginmedia @vmbusiness Hi, I think the issue is sorted now. @virginmedia has helped. Shame the call centre is awful though.
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Hannimal 🇪🇺🇬🇧🏳️🌈
(@hisotalus) reported
from
Bristol, England
@Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Z. (MZAce)
(@Real_MZAce) reported
@HMadhan121 Oh 100%, but as if virgin media have any sort of customer relations to where they’d want to do that lmao But the fact its gone down like 30-40 times this past month and a half, and its only increasing in price, I will do something for sure
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dcaldwell998
(@dcaldwell998) reported
@virginmedia broadband is up and down constantly care to explain what I pay you for?
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✨ ania ✨
(@aniadraws) reported
Has anyone moved with Virgin Media before? I told them we're moving but never received any confirmation 😭
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Irv1878
(@irv1878) reported
@virginmedia Of course you can, over 30 calls ,5 tech visits, 3 new sets of equipment and it still goes down every day , and you give a different reason every time, the last call said what do you expect us to do???
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This Is A Good Film
(@ThisIsAGoodFilm) reported
@virginmedia I work with America, relying on stable broadband until 5am… and you’ve just shut it down for maintenance with no warning. This is outrageous.
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anne christie
(@liz30538) reported
@virginmedia it was my email changed my password on VM and outlook and they started to come through again in the space of a week I have changed my password 6 times This shouldn’t be happening For about 2 weeks I’ve started to get a lot of filthy emails Can you help please
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sunny days
(@sara_burden) reported
@virginmedia yet again broadband and tv down - this is every week, time to leave virgin clearly I’m wasting my money
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TypicalSim
(@TypicalSim29) reported
@pamlarrrrx @virginmedia Same with Vodafone, looks like a bt issue. What have virgin said?
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dead_raven81
(@Dead_raven81) reported
@virginmedia my internet is down went down yesterday too not impressed considering the bloody cost of it service has gone rubbish please sort it or I won’t be paying the bill
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Theo
(@baxtorboi) reported
Can tell it’s midnight cause the internet has went down #virginmedia