Virgin Media Outage Report in Bradley Stoke, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bradley Stoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bradley Stoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bradley Stoke, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Chipping Sodbury and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bradley Stoke, England
Latest outage, problems and issue reports in Bradley Stoke and nearby locations:
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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pete jones
(@brizzleboy) reported
from
Bristol, England
@virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬
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Adam Nieman 💙
(@adamnieman) reported
from
Bristol, England
@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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Fi Willi
(@fifiifif) reported
from
Bristol, England
AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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leighton daintree
(@daintree75) reported
from
Bristol, England
@liveseytowers @virginmedia @SkyUK Thanks I just might as I have never gave them any information. They had my mobile number and email address. So I need to get to the bottom of the problem 🤔
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I dont want an account with you to send a complaint. I do not want to be your customer. All I want is to get this resolved. Do I have to go through @Offcom to resolve the issue issue?
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded
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Edwin Walker
(@edwinokli) reported
from
Bristol, England
@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡
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Jon K
(@jonki1980) reported
from
Bristol, England
@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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Pete Lawrence
(@digthisfood) reported
from
Bristol, England
I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lochani Hartley
(@DrLochHartley) reported
@virginmedia 10th Jan. Honestly, the internet is awful! I’ve had SO many dates of when the work would be completed since 7th Dec!!! Ranging from within 24 hours to nearly 1-2 weeks! And it’s still not fixed. In writing from formal complaint - it was 24th Jan!
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Tony Leach
(@tonyleach) reported
@vmbusiness How about just providing some customer service? How about paying back my money (which you agreed to do) for the service you didn't provide me? Taking people's money under false pretences is called fraud.
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Gemma
(@oh_just_because) reported
@virginmedia hiya my uncles virgin media box isn’t working and I can’t log into his virgin media account as I set it up and haven’t changed the password and I’m not with him so can’t do the I forgot. He’s tried ringing and got nothing. Help please?
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Gemma
(@oh_just_because) reported
@virginmedia He’s had the box since 2019 and he said it’s just gone caput as in it’s not working. Haven’t logged into the account since I set it up in 2019
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JK
(@jayk0e) reported
@virginmedia So just wait? No eta nothing? This is farcical from a company of your size for broadband being down for nearly 4 days ….
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BigGHawley
(@GlenHawley3) reported
@virginmedia Ok. I’ve tried registering to leave a post. When I do this it says my email address is already recognised. So I do a ‘forgot username/password’ reset and no email arrives. Not in spam either. This is my issue with Virgin. It’s been set up for me to not be able to report an issue.
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MarQus Romelle
(@MarQusRomelle) reported
@virginmedia This did not resolve the issue. I’ve also gone through every trouble shooting method with the broadband team over the phone. Who were as helpful as they could be but the issue remains; the upload speed on the wired connection is being throttled/restricted.
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Lochani Hartley
(@DrLochHartley) reported
@virginmedia Also - reported the poor internet today again (I’m so tired of this), and the automatic system said there’s continuing intermittent problems…this has been since early Dec!
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VH
(@hbkvic) reported
@Philipdorgan Mine still hasn’t but I now think it’s an issue with @virginmedia as I haven’t received any that I’ve sent from a different address either.
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Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia Nothing. Says no ongoing issues.