Virgin Media Outage Report in Stoke Gifford, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke Gifford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke Gifford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stoke Gifford, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stoke Gifford, England
Latest outage, problems and issue reports in Stoke Gifford and nearby locations:
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Dave Clark
(@dac5267) reported
from
Yate, England
@virginmedia What a load of nonsense, I pay you to provide a service, disconnections happen all the time and randomly, your service is shocking and is NOT WORTH THE MONEY.
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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NurulAmir
(@NurulAmir3) reported
from
Bristol, England
@virginmedia @el_yusri Hi there. I am still waiting for the respond from text messages. It has been more than 48 hours of waiting and 3 times encountered with your bot. Every morning I received same message whether i still need help or not yet still no human assistance
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia Another 65mins waiting for anyone to help to be cut off again for the 2nd time. You have no customer service
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia More awful service from @virginmedia #virginmediadown
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Neil Wilkins
(@neilwilkinsx) reported
from
Bristol, England
OMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.
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Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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NurulAmir
(@NurulAmir3) reported
from
Bristol, England
Unprivate my account to get a hold of @virginmedia . Please do something about your customer service. This time around, it should be more efficient. 45 minutes waiting in line only to get disconnected.
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Well after many many years of being a @virginmedia customer today I finally cancelled my contract. It’s totally disgusting how much they charge. ie £115 a month & saying it was going to go up another £5
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi :) I'm just coming up to 5 hours wait time on the messaging service. I havent had the same kind of automated messages as previously... is it working? Thank you!
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia As I said @virginmedia having brain cells, link u sent already accessed, tried all suggestions. Also 📞. No area issues, next door is👌 So we’ve a hub fault, need it replaced urgently, key workers @ home
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Lucy Footer
(@LucyFooter) reported
from
Bristol, England
@virginmedia could you let me know how to contact the technical team? I’ve had an issue with my tv for months but can’t get through to customer services . Thanks!
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
@virginmedia But who said I paid £25 just to watch the main advent? I paid £25 to watch all the fights not just one. Very disappointed with your reply, very poor customer service
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia very poor customer service 😡 been a customer for 18 years and don’t not give a dame @SkyHelpTeam
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Anyone else having picture problems with the boxing on sky sports box office via @virginmedia
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬
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Alison Crichton
(@AlisonCrichton) reported
from
Nailsea, England
@virginmedia Done all that messaging service was useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Mahoney
(@hailthegallant) reported
@virginmedia @alisoncoia Yup - I'm looking at a black screen where BBC1 should be. Fair enough it's Escape to the Country that's on so the damage is pretty limited but still ...
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Wee Man
(@ColinGillespi13) reported
@virginmedia @virginmedia there's a problem with our TV channels in the Po139xy area
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Kevin
(@inmonopinion) reported
@mikecarr1888 @virginmedia @daniel62r Respectfully because you’ve had no problem doesn’t make them good. Broken promises, serious issues and the need to call customer services 50 times. The mark of a good company IMO is how they fix problems especially when it’s their fault not just providing a service #virginmedia
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Andy Griffin
(@andymgriffin) reported
@virginmedia Tv came back for about an hour, now not working again. Not the same error as before, for some reason it now says ‘This channel is not authorised’ for every channel selected. Is this the same issue? LE65 area
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Jim Henderson
(@JimHend20179449) reported
@CraftyZebraMum @virginmedia Yeah, you can claim compensation but only after 2 days and only if you report it. Thing is you can’t report it. Phone lines too busy and website not working.
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Jason Greenwood MBE
(@jasongclcgb) reported
@O2 Signal in Redcar is so slow at TS10 4. Dropping to Edge some times. Even with Virgin Media on another device it’s poor. Website says congestion, but it’s been like this for a week now!
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CataclysmicOdin
(@CataclysmicOdin) reported
@djsmithuk @shazcow55 @virginmedia Actually no you are dead wrong in home customer contracts there are guarantees they have to abide by unless they wanna pay out the nose for compensation or early cancellation
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Pete
(@Pistol1874) reported
@PeterElder74 @virginmedia Could be a blessing for me, Celtic away tonight. I’ve put the couch back against the wall in anticipation of the problem not being fixed.
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Lizzie Lawrence
(@LLawrence1305) reported
@virginmedia Still haven't been able to cancel appointment even with texting. Guess they'll have to show up and be turned away. Such a waste of time. V distressing for 90 year old to try and sort even with my help
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Paul Briault ⚡️🌱
(@PaulBriault) reported
@virginmedia That would be lovely but cannot ring on 150 as busy and cuts you off and cannot report the outage online as service is ‘temporarily’ unavailable. As I guessed nothing automatic or customer centric and with the process unable to be followed, now what??? Lutz is not on Twitter!!