Virgin Media Outage Report in Stoke Gifford, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke Gifford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke Gifford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stoke Gifford, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Yate and Long Ashton.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Total Blackout | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke Gifford, England
Latest outage, problems and issue reports in Stoke Gifford and nearby locations:
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to money back if min 180mbps not reached
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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Chloe
(@chloehester) reported
from
Bristol, England
@virginmedia my partner has had no reception on his mobile for at least 24 hours now, we've tried resetting the phone etc and nothing is working. Is there an issue on the network?
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia so disappointed 😞 I was quoted £70 pm all in today now my bill has arrived and it’s £100 and next month you wanted to charge me £277 😳 now sat waiting to cancel the services ! 😡
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia Reliable joke still not working properly and a engineer book for today and guess what he did not turn up don’t worry on half a day wages wasted took time off unpaid joke 😡😡😡😡😡😡😡😡
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Edwin Walker
(@edwinokli) reported
from
Bristol, England
@virginmedia I have an issue with Bluetooth headphones interfering with WiFi signal. Two pairs of headphones, same result. Is there anything I can do to the router to stop this from happening? It's better when I switch off the 2.4GHz band.
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Adam Nieman 💙
(@adamnieman) reported
from
Bristol, England
@jonWturney @virginmedia If only they DID invest in their network. They bought Telewest in a fire-sale many years ago and have spent barely a penny on it. My guess is that they are able to ‘upgrade’ your speed because all of your neighbours have switched to BT, who actually have invested.
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @virginmedia All of the wi-fi providers are rubbish. I am with BT and had to make several complaints about poor signal. You would be better off with a pay as you go dongle to be perfectly honest.
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Honestly @virginmedia has to be the biggest load of **** ever. We never have WiFi, even the TV that’s hooked up to the Ethernet cable isn’t working. At least once a day the WiFi drops. We live in Bristol, not the ******* outback
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Fi Willi
(@fifiifif) reported
from
Bristol, England
AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
from
Bristol, England
@virginmedia internet down in BS8?
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I have had to email your DPO department again today for an update as it will be 3 weeks tomorrow since last reply. This has been rumbling on for a month. Your customer service is shocking. Who do I need to complain to? @Offcom?
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting
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pete jones
(@brizzleboy) reported
from
Bristol, England
@virginmedia Tried using that contact forms again, still nothing helps, I'll just hang on line for another hour 🤬🤬
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Pete Lawrence
(@digthisfood) reported
from
Bristol, England
I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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stace_the_face 💙💙💙🎓🎓🎓
(@stace_the_face) reported
from
Bristol, England
@virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Hi No absolutely nothing. Its so poor and terrible customer service. I am so unhappy with you. The funny thing is that @virginmedia rang me yesterday to see if you could win my business back from @SkyUK if I have a problem they sort it may take a call or 2 but its dealt with.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Jon K
(@jonki1980) reported
from
Bristol, England
@virginmedia Broadband is down in Bristol BS16. Stopped about 30 minutes - tried rebooting twice on and off included are you aware of any issues? Service Status says no issues - no message on calling 150 #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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@megyesischwartz
(@schstsc1) reported
from
Brighton and Hove, England
@virginmedia 45 minutes to get through to a person. Told them I wanted to leave. They put me on hold and cut me off! Goodbye Virgin - Hello Sky (the @skytv package is £70 cheaper). @virginmedia customer service is a disgrace
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S
(@sweet_melodiii) reported
@virginmedia @lukeoh1992 I'm having the same issues but for over a month
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Intensive on 🔝
(@Intensivex2) reported
@WavezVFX @virginmedia same w sky, its ******* aids they have taken the internet down at 12 every friday or something
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El Damo
(@FistOfLemieux) reported
Oh Virgin media why oh why are you so consistently ****
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Raihan 💧
(@Raihan_039) reported
@virginmedia @davejones1992 @virginmedia I have the same problem, can you get back to me as I’ve called customer service many times and it’s made me wait in queues for hours
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Dhairya
(@Dhairya72359753) reported
@virginmedia can you please fix your customer service and train your staff as I’ve waited to speak to an agent over to phone for 1 hour just to have them hang up and no call back and I’m waiting in the queue again and it’s already been 30 mins. Any help would be appreciated
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Dan Mack
(@mackin151) reported
@virginmedia is there a problem with the message system on your website because It said i would have to wait up to 4 hrs to talk to a human 24hrs ago
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Wayne Bolton
(@WayneBolton13) reported
@virginmedia yes they said there sending a signal to correct it but it never worked
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diane langford
(@dippidydidi) reported
@virginmedia Not at all and when we phoned back to say this we were told there's nothing else can be done so to get on with it well I'm not going to just get on with it because I cannot use the WiFi properly and I'm paying for a service that isn't working properly
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Caty Hollis
(@therealcaty) reported
@virginmedia Hello is anybody there 😡😱 Last weekend I was told if I posted on the community forum I would get some help. The only response I have had is to offer me congratulations for joining. Our hub was totally dead for a while this morning - HELP!!