Virgin Media Outage Report in St. Julians, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St. Julians, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St. Julians and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near St. Julians, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Abertillery, Cardiff, Clevedon, Blaina, Cwmbran, Newport, Caerphilly and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Abertillery |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Clevedon |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near St. Julians, Wales
Latest outage, problems and issue reports in St. Julians and nearby locations:
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@virginmedia Your just as bad as sky lol
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Charliesays
(@sb208) reported
from
Cardiff, Wales
OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.
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OrdinaryGirl
(@OrdinryGirl1987) reported
from
Cardiff, Wales
@virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!
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Richad Page
(@RPagey) reported
from
Beechwood, Wales
@virginmedia hey there been trying to get in contact with your complaints team for over an hour now regarding a second breach of data protection. After being in hold numerous times and then cut off can you give me any ideas how to contact them regarding this data protection issue
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@virginmedia Still not working... 3 days.. wont hold my breath
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Emma Giles
(@slim3110) reported
from
Cardiff, Wales
@virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusiness @Forbes I'd just like our service to work ...
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eat Drink Sleep Repeat
(@EatDrinkSleepR1) reported
When you have to switch to 4G when in the next room to the WiFi router because it’s so slow!!! #virginmedia #slowfi @virginmedia
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chunkybuttlovesgaming
(@chunkybuttgames) reported
@chlooeeeexo @Virgin Every day! @virginmedia are absolutely awful and honestly their response says enough. Always asking us to check, which is the first thing we do and we have DAILY issues that cut off my streams. Router is clearly faulty but after multiple calls, still no replacement or upgrade.
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Cole
(@TwCole_) reported
@virginmedia when’s your internet gonna be fixed? it’s been about 48 hours since it went down.
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Fat Candy
(@fatcandy82) reported
@virginmedia How should I contact you? By phone: where I'll be made to wait for an hour for someone in an overseas call centre reading from a script to tell me to tighten the F-connectors and turn everything off and on again. Or on your amazing support forums where/
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chunkybuttlovesgaming
(@chunkybuttgames) reported
@chlooeeeexo @Virgin @virginmedia Their answer and excuse, for months is that they're doing work in the area. But online reports I've pulled up show the router constantly showing 'critical warning' because it is constantly resetting itself and is faulty. Tried everything! It's replace it or cancel at this point.
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Amy Eade
(@aloebyamyeade) reported
@virginmedia Yes we have been through these steps many times and it’s still off and not working.
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Matt
(@_matt_o_) reported
@virginmedia Not to worry. Precisely 59 minutes after trying to call for the first time a human on the web chat sorted the problem (that should have been possible to sort on the website, but the website wouldn't have it). Thanks anyway.
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Amy Eade
(@aloebyamyeade) reported
@virginmedia problems with broadband and tv in Blackpool FY1 this evening. Just got a new box so can’t even watch any live tv now without wifi
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Martin Tillbrook
(@martintillbrook) reported
@virginmedia @VirginMedia_TV I've had a power cut today and when my 360 TV box has come back on, its lost all my recordings and planned recordings. I can't work out how to get support from your website - any ideas please?
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Jesper (Sataana) Driessen
(@mrsataana) reported
My internet has been all over the place... @virginmedia any issues around NG17 7HF area?