Virgin Media Outage in St. Julians, Newport, Wales

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Some problems detected at Virgin Media

Virgin Media problems in the last 24 hours in St. Julians, Wales

Virgin Media Outage Chart in St. Julians, Newport, Wales

September 18: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.37%)
Wi-fi
(14.34%)
Phone
(9.37%)
TV
(7.49%)
E-mail
(7.06%)
Total Blackout
(6.37%)

Virgin Media Outage Map Near St. Julians, Newport, Wales

The most recent outage reports and issues originated from Cardiff, Clevedon, Newport, Bargoed, Cwmbran Central, Llanyrafon, Penarth, Cwmbran, Panteg, Portishead, Beechwood and Hengoed.

Cardiff Phone
Cardiff E-mail
Clevedon Internet
Newport Internet
Newport Phone
Cardiff Internet

Virgin Media in St. Julians, Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near St. Julians, Wales

Latest outage, problems and issue reports in St. Julians and nearby locations:
  • Chasmeister Chas D (@Chasmeister) reported from Cardiff, Wales

    @HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia It says there are no known issues with my broadband

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales

    @virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.

  • adamxgardner Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales

    @virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    @virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.

  • KieranPolls Kieran (@KieranPolls) reported from Cardiff, Wales

    Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    @virginmedia Your just as bad as sky lol

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusiness @Forbes I'd just like our service to work ...

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Still not working... 3 days.. wont hold my breath

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @virginmedia Business... Was told before our forced upgrade because we had been with you for years... we were out of contract so you dodnt have to honour anything.. we upgrade.. still shit

  • pops_74 St.Ives.Great.White (@pops_74) reported from Cardiff, Wales

    @liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g

  • slim3110 Emma Giles (@slim3110) reported from Cardiff, Wales

    @virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    @virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything

  • sb208 Charliesays (@sb208) reported from Cardiff, Wales

    OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.

  • OrdinryGirl1987 OrdinaryGirl (@OrdinryGirl1987) reported from Cardiff, Wales

    @virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!

  • WynfordE Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.

  • RPagey Richad Page (@RPagey) reported from Beechwood, Wales

    @virginmedia hey there been trying to get in contact with your complaints team for over an hour now regarding a second breach of data protection. After being in hold numerous times and then cut off can you give me any ideas how to contact them regarding this data protection issue

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

  • Dumbo7713 Dumbo (@Dumbo7713) reported from Cardiff, Wales

    @garycymro @virginmedia Try TB home hub I'm with virgin there shit

  • jade_steer Jade (@jade_steer) reported from Cardiff, Wales

    never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

  • apollobarc apollo barcelon (@apollobarc) reported from Cardiff, Wales

    @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    I s2g, Virgin Media’s boosters are SO awful

  • IDLLAP Ian Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 🏳️‍🌈 #IDIC 🖖🏻 (@IDLLAP) reported from Cwmbran Central, Wales

    @virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard

  • IAmMartJohn Mart Verallo John (@IAmMartJohn) reported from Cardiff, Wales

    I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really

  • mikeenea Michael Enea (@mikeenea) reported from St. Julians, Wales

    @virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).

  • AChinnick90 Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉

  • EllenParker6 Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help

  • LouisPMertens Louis Mertens (@LouisPMertens) reported from Cardiff, Wales

    1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...

  • GarethWHeating Gareth Williams (@GarethWHeating) reported from Newport, Wales

    @virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...

  • BeckyyBuzz Becky...xx (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I now know what the issue was. I w contacted by a fake virgin account

  • BeckyyBuzz Becky...xx {TeEm} (@BeckyyBuzz) reported from Newport, Wales

    @virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible

  • HenLifeModelGuj Arty Hen Party (@HenLifeModelGuj) reported from Cardiff, Wales

    @keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network

  • bighumphs Steve Humphreys #FBPE (@bighumphs) reported from Cardiff, Wales

    @virginmedia more crap service - this time with your mobile network

  • charliewong87 Charles (@charliewong87) reported from Cardiff, Wales

    Yo wag1 @virginmedia mans phone is down, it’s been hours

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • sugarplumier always minniemoocher (@sugarplumier) reported

    @virginmedia My network always on one bar crackling calls not connecting & dropping calls! Boardband is also slow & im paying the premium

  • EleanorEPovey Eleanor Povey (@EleanorEPovey) reported

    Once again @virginmedia have tried to screw us and quite frankly they're on the verge of losing my fiance as a customer.

  • Ant78uk antony coyne (@Ant78uk) reported

    Broadband down again @virginmedia and you robbing bastards have the cheek to send me a letter saying your upping my bill

  • Daviesonic David McCullagh (@Daviesonic) reported

    @sizutt @virginmedia No I didnt cancel yet. I am setting up another email and looking at all the options. Just paid my sept subs so as you say I have a month to sort my email. I will cancel this week and see what happens. Thx for your advice.😊

  • Chasmeister Chas D (@Chasmeister) reported from Cardiff, Wales

    @HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

  • fihowty Fiona Howarth (@fihowty) reported

    How incompetent are @virginmedia , phone line for 88 year old mother down last 12 hours , she is dependent on it and yet they say no problem can she check the cord is in , crawl on floor , I don t think so

  • superblink1 MajorMajor (@superblink1) reported

    @virginmedia My bill which was £35 per month increased to £50, then £60+ and finally £70+ without notice, no extra service added I had to cancel, then I was charged to cancel the TV, Phone and Internet separately on top. Can't pay won't pay.

  • Desmocorsenet Desmocorse (@Desmocorsenet) reported

    @virginmedia I was promised a month refund last time which never appeared and now it's off again. Fed up I cannot work from home as I'm supposed to be able to. Shocking service and time for a change. I've been here since Nynex and it's never been this bad

  • Kolvencia 🍂Flo 🐊🐄🍂 (@Kolvencia) reported

    @davidthyrat @jaidatruck Help. Virgin media are swarming the streets

  • gonortheast Go North East (@gonortheast) reported

    We're unable to serve Walker Drive, Lusby Crescent or Ramsay Crescent in Woodhouse Estate on service X21 due to @virginmedia works blocking the road. Services are operating via Greenfields Road. Please use bus stops on Weardale Drive.