Virgin Media Outage Report in St. Julians, Newport, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St. Julians, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St. Julians and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near St. Julians, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Penarth, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St. Julians, Wales
Latest outage, problems and issue reports in St. Julians and nearby locations:
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr R Dupp
(@anthonyhird1) reported
@virginmedia Hi. cs The email system is very slow in loading up, for both the application and individual emails. If the service is free, then the money I pay for the broadband is exorbitant, Will I still be able to access this free service if I use another broadband provider?
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Spam
(@thesamscott) reported
@virginmedia I’m paying for your service and trying to earn a living but I can’t upload a single document for work because you aren’t sorting out the problem in this area since October! Furious is an understatement!
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👩🏾💻
(@tim_tand) reported
What the heck is going on with @virginmedia WiFi today. WFH has been a mess today no service in the whole area. Meant to be fixed by 12:30pm, it’s not 4:28pm.
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John (Eggsy)
(@EggsyGLC) reported
@virginmedia The text just said it would happen today. This is really bad service.
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Spam
(@thesamscott) reported
@virginmedia They couldn’t help me. I’m so upset, I need to work. What am I paying for if I can’t use my broadband.
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deirdre mcentee
(@dnaughto) reported
@virginmedia Honestly I think you should look at my account & the number of phone calls made already on the issue & complaint logged (ref 10893768) to get a true sense of my frustration. Furthermore 10-4 is too big a time frame to wait for contact.
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JaxDagger
(@Jax_Dagger) reported
@virginmedia @freyabob 2 months of dealing with your whatsapp and the people on it cannot even do basic math, I'm being serious I paid 60 they wanted 30 more and when I said 90 they acted completely oblivious to what I was saying as if 90 never existed, the live chat has been an absolute failure
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Lady Marmalade
(@LadyMar10569254) reported
@virginmedia What are you asking? I'm telling you what the problem is I Have No Internet. I have no idea what you're asking me because I am not a technician.
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christopher clack
(@BustopInPeckham) reported
@virginmedia I am using thunderbird email app on PC and and email app on my phone both tell me issues connecting with virgin media email server. worked just now for short time emails sending and downloading ,now not working again.
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Anthony Foley
(@anthonyjfoley) reported
@virginmedia I very rarely get frustrated but your service in W3 6HW is beyond diabolical