Virgin Media Outage Report in St. Julians, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St. Julians, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St. Julians and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near St. Julians, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Clevedon, Blackwood, Caerphilly, Pontypool, Hengoed and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St. Julians, Wales
Latest outage, problems and issue reports in St. Julians and nearby locations:
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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Phil Williams
(@ChristianSurfer) reported
from
Nailsea, England
@virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren
(@Darren6270) reported
@virginmedia It doesn’t work with this service either.
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julie
(@julie67075372) reported
@virginmedia Recently moved house every utility company has given me a refund but not virgin media asked for it in my new property and they say can’t have it so then charged me over £200 to cancel still waiting 2 weeks in for a call back will NEVER use virgin again
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Yasmine Camilla
(@yasminecamilla) reported
It’s been about an hour @virginmedia when will there be service in SE20 again please? Whole area seems to be affected
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Laurence Alder 🇪🇺
(@Lozzy_Alder) reported
@virginmedia I know the box is faulty. It doesn’t take a rocket engineer to know a endless boot loop. No matter what remote tests you can do the HARDWARE is faulty and needs replacing. Pleas e please please help me
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Djf3
(@username_t_b_c) reported
@virginmedia I didn't bother looking. My train is once per hour so when I realise there was an issue I tried to resolve it in usual ways, no progress, by this time had to leave for station as needed to be able to work today. Its normally pretty reliable but this happens from time to time.
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Bill Adams
(@theworstbill) reported
@virginmedia Internet is down in KT12, couple of my neighbours also confirmed it, yet your website says no known issues. What’s going on? My wife just got booted out of an interview meeting online. Not a good look when you whacked us with a £3.50 increase per month for this?
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Tricia Ryan
(@tish1309) reported
@virginmedia I’ve contacted twice to resolve connection issues which appear to be signal related. We have tried booster 1& told we need to try upto 3. Please can you contact me to arrange this! As we are paying top price and not able to access this. I renege on calling again!
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Cassandra Mayer
(@cass19may) reported
@virginmedia Aaaaarrrrggghh I've checked that link multiple times daily since 8 Sept. Often shows outage in N19 but promises restoration of service by 3pm. NEVER happens. Don't want to be given false hope by service status if engineer and VM updates to neighbours correct.
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Darren
(@Darren6270) reported
@virginmedia broadband has just gone down yet your service status is telling me everything is fine !!!!!!!!
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Customer Service
(@vmbusinesshelp) reported
@ExpressoNorwich @virginmedia Hello, I am sorry to hear this, can you please call this number 0800 052 0800 and then option 3, this will get you through to the faults team to investigate why the number is not working.