Virgin Media Outage Report in St. Julians, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St. Julians, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St. Julians and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near St. Julians, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Clevedon, Hengoed, Caerphilly and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cwmbran |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St. Julians, Wales
Latest outage, problems and issue reports in St. Julians and nearby locations:
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
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Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo - Citizen Of Somewhere 🌈
(@LifeInTheLaw1) reported
@virginmedia You phone lines are not working at all!!!!
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Lynn Godsall
(@GodsallLynn) reported
@virginmedia can’t get through please help. Your customer service agent was supposed to call with daily update but hasn’t. Got cut off this morning and now can’t get through. Please help critical worker unable to work!!
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jwheatley
(@jwheatley1) reported
@virginmedia There is an outage in the area, you have an automatic response “we apologise and we know what the fault is and our engineers are working on it”. The same message for the last 4 days. What is happening? my wife and I cannot do our jobs without the internet or home school!!!!
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Helen Campbell
(@HelenCa09717782) reported
@virginmedia No issue with my devices as I’ve received other emails from virgin regarding updating marketing preferences just this past few days.
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victor 🚨🆘
(@bnktopyro) reported
@MNEK @virginmedia Their customer service is an absolute shite!! I'm just about to finish my contract with them and moving elsewhere. Would recommend you to do the same
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Danny Cockton #168
(@CocktonDanny) reported
@virginmedia No I had a call with someone weeks ago & I was told I would get a call back the followong day. Still waiting. In case you’re wondering, the virgin landline doesn’t work. That’s just one issue.
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Heeyeon Chloe Cho
(@heeyoni94) reported
@virginmedia I'm wondering how, you checking the same postcode is going to be different from me doing the same? Unless it's a different system? As I said, I've done this already and it's come up with no issues. I don't particularly want to publically tweet my full postcode.
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The Circle Planner
(@CirclePlanner) reported
@virginmedia Awful....plus an engineer was booked to come on Friday and no on turned up🙃 it says there are no issues in my area.
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Nick Else
(@ThatNickElse) reported
@virginmedia Not happy with the service, just renewed the 200mbps broadband and currently getting 10mbps down and up, I have to reboot the router 3 or 4 times a day to get it to even function. Tried calling and it is a constant engaged tone, what can be done as I am WFH.
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Hadi🇩🇿
(@thfchadz) reported
Virgin media fix your ****