Virgin Media Outage Report in Hengoed, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Hengoed, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Merthyr Tydfil, Pontypridd, Abertillery, Cwmbran, Aberdare and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Trudi Foster
(@MsWhippet1) reported
from
St. Julians, Wales
@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Guffmaw
(@Guffmaw) reported
@am_potato_face @janehamilton22 @virginmedia Yes no, ever since i swapped to HUB 5 (1gb) its been total crap every single day since I've had it huge spikes in latency. hub 3 was fine.
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Anthony Gosney
(@TonyG1974) reported
@virginmedia should it take 5 hours on hold and in chat to get someone to cancel my contract. Wage thieves. Direct debit canceled
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Keith House
(@2130keith) reported
@virginmedia Snap had no internet today, again it now seems a regular issue if your unlucky enough to be a customer ! Still as many of you have said I’m sure when the credit comes through it will make it easier !!!!!!!!! 🤬
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Connor Higgins
(@The_mutt) reported
@WilbertoDeT @eddafc @virginmedia I'm on sky aswell not a single problem
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;-) Eileen Pirouet
(@Mrsaggiep) reported
@virginmedia @mostly_sleepy Internet has been up and down since Saturday afternoon.... i received a letter monday 3rd of April saying work is being done on Saturday 1st... bit late!! Its not been right since then.....
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Stephanie
(@stephanieh2o) reported
Kickin it old school watching live TV. Don’t like it. Please fix my internet! #virginbroadband #virginmedia
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Gavin Mushing
(@GavlarMushing) reported
@virginmedia Sort it out. Bills go up. Service falls off a cliff. Biggest con going is Virgin’s compensation system, never ever ever end up with bills reduced due to the poor service. #thieves
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ANRKJosh
(@ANRKJosh) reported
@CloudflareRadar @virginmedia The Current Resolution to the issue (via VM Corporate/Business) isn't brilliant: "Virgin Media engineers re-seated fibre cards and reset hub equipment to restore service. TTL was extended as a workaround to maintain stability whilst a permanent fix is implemented."
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Debbie Rowbotham
(@tigger650) reported
@virginmedia we are in Spain on holiday and have no mobile phones service provider for the second time today Is this part of the same issue?
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James Read
(@JamesRead78) reported
@virginmedia How come I can watch YouTube through the V6 box but the internet is broken? Surely it's all running on the same thing?