Virgin Media

Virgin Media Outage Report in Hengoed, Caerphilly County Borough, Wales

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The latest reports from users having issues in Hengoed come from postal codes CF82.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hengoed, Caerphilly County Borough, Wales 09/06/2025 05:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Tonypandy, Caerphilly, Pontypridd, Porth, Cwmbran, Hengoed and Bargoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Total Blackout
United KingdomTonypandy Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • shawsy26 Shawsy-mufc (@shawsy26) reported from Alway, Wales

    @virginmedia Yes should be no problem

  • Cardiff_Dave David Sinclair (@Cardiff_Dave) reported from Cardiff, Wales

    Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.

  • welshtoffee11 joshua mitchell (@welshtoffee11) reported from Maesycwmmer, Wales

    @virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎

  • LRLettings Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales

    @virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞

  • HanneRuthHall Hannah Hall (@HanneRuthHall) reported from Cardiff, Wales

    @virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.

  • LRLettings Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales

    @virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please

  • _bethancottrell Bethan (@_bethancottrell) reported from Pontypridd, Wales

    @virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...

  • StrombolyS Manu (@StrombolyS) reported from Cardiff, Wales

    @virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work

  • Karyn_P2018 Karyn Phelps (@Karyn_P2018) reported from Church Village, Wales

    @SophieEB @virginmedia Can you sort my internet issues please?

  • harveyhound73 Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales

    @virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.

  • berryleigh Berry (@berryleigh) reported from Beechwood, Wales

    @virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.

  • RichardPlatts1 Richard Platts (@RichardPlatts1) reported from Cardiff, Wales

    @virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia why is the ufc ppv not working?

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia Yes, but it only takes around 30 seconds and says there is no issue.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • candiceann__ candice🖤 (@candiceann__) reported

    @LiSaDeAn14 @virginmedia Hey. My internet is down and I can’t make cakes :(

  • Eckybop JMac (@Eckybop) reported

    @virginmedia do we have problems this morning? No mobile data available on my device currently. Also who do I talk to about refunding charges from abroad?

  • mkowen1 Mark Owen (@mkowen1) reported

    @virginmedia Is there an issue with Virgin Mobile in Kent? Currently in New Romney and have no mobile data at all on either of our 2 phones.

  • Lionsgoforth J (@Lionsgoforth) reported

    @virginmedia Appalling broadband service since Tuesday evening in Newport, South Wales. Would like to know what’s being done about it?

  • JenniFromTheAve Jenny (@JenniFromTheAve) reported

    @virginmedia is there a problem with mobile data at the moment? I can't get any data, wasn't sure if it's a problem with the phone, or the service.

  • TastyFudge2021 Tasty Fudge (@TastyFudge2021) reported

    @virginmedia any indication how long this down on phones will last?

  • MGHotspur Mick Dundee (@MGHotspur) reported

    @virginmedia I have no outgoing service on my phone this morning, no call facility or texts. Error code 28 is showing. What can I do to resolve this?

  • LiSaDeAn14 Lisa Mattholie (@LiSaDeAn14) reported

    @virginmedia phone network down....myself and my husband are both with Virgin mobile and neither of us have phone signal....any updates? Let's hope nothing happens on the way to work 🙄

  • VirginMediaNews Virgin Media News (@VirginMediaNews) reported

    Virgin Media Ireland, the parent company of Virgin Media Television, has announced a major investment in its broadband business which will see its network upgraded to full fibre technology over the next 3 years. More on @IrelandAMVMTV news at 8am.

  • TastyFudge2021 Tasty Fudge (@TastyFudge2021) reported

    @virginhelp @Virgin @virginmedia Seems alit are having the same issue but nothing updated anywhere to let us know