Virgin Media outages and service status in Ebbw Vale, Wales
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Ebbw Vale, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Aug 2, 9:34 PM GMT+1.
- Internet (43%)
- Wi-fi (29%)
- E-mail (14%)
- TV (14%)
The latest reports from users having issues in Ebbw Vale come from postal codes NP23 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ebbw Vale, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ebbw Vale, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Ebbw Vale, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Blackwood, Ebbw Vale, and Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran
|
Internet | 5 hours ago |
|
Blackwood
|
Wi-fi | 1 day ago |
|
Cwmbran
|
TV | 6 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Ebbw Vale, Wales
Latest outage, problems and issue reports in Ebbw Vale and nearby locations:
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Phil Rogers (@philmonkey) reported from Ponthir, Wales@virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.
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Leighton Baller (@LeightonBaller) reported from Penywaun, WalesCheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Naomi Haughton (@Nogsynoos) reported from Tonypandy, Wales@virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems
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Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
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Stu (@P__TheLetter) reported from Bargoed, Wales@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Phil Rogers (@philmonkey) reported from Ponthir, Wales@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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Christine Bissex-Foster 🏴 (@cbissex) reported from Bargoed, Wales@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@TwitterSupport This account @VIRGINMEDIA is making out it's @virginmedia and causing a **** up. Do the right thing and laser beam their house. 👍 You have my permission.
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Simon Kerswell (@kersy28) reported from Cwmbran Central, Wales@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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Dan Williams (@dlrwills) reported from Cwmbran Central, Wales@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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Rachel Jones BSc. (@RachJ_) reported from Bargoed, WalesWorst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Leighton Baller (@LeightonBaller) reported from Penywaun, Wales@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Hannah N-T (@hannahtottle) reported from Panteg, Wales@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales@virginmedia It says there are no known issues with my broadband
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@Chrisitv They've got a duplicate account in CAPITALS @VIRGINMEDIA not helping. Stupid wuckfits all of em
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Thea (@theasthinkings) reported from Abergavenny, Wales@virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.
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Christopher Guy (@ChrisJG1988) reported from Tonypandy, Wales@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cmdr Anaander Miaani (@philbigdog) reported@virginmedia my neighbour has Gigabit fibre with you, their house is 20 feet from mine yet you claim I cannot be connected to the network. Please contact me on how I can fix this ludicrous error.
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Andrew Parmenter (@AndyP1982) reported@EE why can a new customer get a deal £10 a month cheaper than someone who has been a customer for nearly 5 years? Where is the customer loyalty? I’ve now signed up to @virginmedia #customerlost #customergained
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David Howard (@Geordie_Radgie) reported@MoneySavingExp I'm in favour of more control (virgin media constantly stiffing me...), but define "inflation". You also need to factor in how the costs - for the specific business and product - are increasing. It would help if govt. didn't keep finding new ways of driving costs up, also.
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Lord Ryan Mehrabany-Burnett (@Ryanishistory) reported@virginmedia we are due to have an engineer come out on Monday to look at the new box and remote which you said we had to have and doesn’t work. We have received a text message that if someone over 18 isn’t in, you will fine us £25. Great customer service.
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Emily Atkins (@bahallathegreat) reported@virginmedia Don’t need the speed testing downstairs that’s fine just upstairs used to be normal but I do need someone tho come lay the cab,e back down
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Tony Sedgwick (@Sedgeofwigan) reportedVirgin media plan has gone up 300% £65 to £219 and then wrongly disclosed on email private details of another virgin customer breaking GDPR rules. #worstcustimerservice #notbotheredaboutvirgincustomers @Virgin @MartinSLewis @GDPRbreaches
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Evasive (@tcevasive) reportedwill exitlag work for lower MS for eu if i have bad routing because of virgin media?
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Stephen Old #FBPE (@StephenOld) reported@thenorth4theeu @virginmedia Who id you change to? I have had enough of Virgin. My internet works but the landline has not worked for months. It is impossible to get help from them.
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Jo (@joannetpjo) reported@virginmedia @lovelylisaj You are the worst company virgin media!
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kaz (@girlieb71) reported@virginmedia I've had 2 emails now asking me to verify my identity but it seems I'm being hacked as the person is miles away from me, I've checked my security and it says I set up a passkey last week which I haven't, can you help