Virgin Media outages and service status in Ebbw Vale, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Ebbw Vale, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and E-mail.
- The most recent signal from this area was received Jul 13, 8:39 PM GMT+1.
- Internet (33%)
- TV (33%)
- E-mail (17%)
- Wi-fi (17%)
The latest reports from users having issues in Ebbw Vale come from postal codes NP23 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ebbw Vale, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ebbw Vale, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 14: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ebbw Vale, Wales
The most recent Virgin Media outage reports came from the following cities: Blackwood, Ebbw Vale, Tredegar, Cwmbran, Pontypool, Hengoed, Treharris, Porth, and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood
|
5 hours ago | |
|
Ebbw Vale
|
Wi-fi | 4 days ago |
|
Tredegar
|
Internet | 10 days ago |
|
Cwmbran
|
TV | 10 days ago |
|
Blackwood
|
Internet | 11 days ago |
|
Cwmbran
|
TV | 12 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Ebbw Vale, Wales
Latest outage, problems and issue reports in Ebbw Vale and nearby locations:
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesWord of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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Sarah Wareham (@partywareham) reported from Blackwood, Wales@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Leighton Baller (@LeightonBaller) reported from Penywaun, Wales@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales@virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊
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kevin wheeler (@K_J_Wheeler) reported from Cwmbran Central, WalesCredit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
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Phil Rogers (@philmonkey) reported from Ponthir, Wales@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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Rachel Jones BSc. (@RachJ_) reported from Bargoed, WalesWorst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Stu (@P__TheLetter) reported from Bargoed, Wales@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Kevin Fortey (@GiantVeg) reported from Cwmbran Central, Wales@emmalunn @virginmedia Absolutely. Just had to improvise from a mobile phone with similarly shocking service too
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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Christine Bissex-Foster 🏴 (@cbissex) reported from Bargoed, Wales@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Peter Robey (@peterrobey) reported from Risca, Wales@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Morgan Lowry (@morganlowry3) reported from Cwmbran Central, Wales@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
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StevenNott (@StevenNott) reported from Cwmbran Central, Wales@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
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Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales@virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.
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Adam Gardner⚡ (@adamxgardner) reported from Cwmbran Central, Wales@virginmedia It says there are no known issues with my broadband
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Rachel Jones BSc. (@RachJ_) reported from Bargoed, WalesWorst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jason (@Jason29wctb) reported@Ofcom calling cisas Monday as virgin media holding me in a contract for broadband that hasn't worked properly for 2 years and last 2 months unusable online ,engineers don't turn up sometimes and when do ,say we don't know what to do and leave ,promise work never done
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Steve George🏴 (@George66Steve) reported@CCFCGrapes @virginmedia They're a bunch of See You Next Tuesdays and I'm going to be leaving them soon. The way they rack the prices up is immoral and the supposed service they provide is non-existent.
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calnorth (@CCalnorth29046) reported@davidkurten Oh..thats why the fined Virginmedia £29m. There's me reading it was bad Customer service and twisting *****.
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Stevie K (@the_k_bizzle) reported@virginmedia Billing system apparently down but you've took a double payment from my bank card. If its reflected on my account fine, but customer service can't help as theyve got issues and online shows "Something went wrong"
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Shalu Bhalla (@BhallaShalu) reported@virginmedia WiFi and tv outage, expected fix Monday morning? How are we going to watch the England match?????
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Dave parks (@daveparkstaz) reportedJesus lads virgin media commentary is just the worst 😩😩 #JAPvIRE
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Pazuzu (@Craig_Higgins) reportedHey @virginmedia we've recently just renegotiated our internet with yourselves after the price became completely unaffordable but based on the news Ofcom has found you guilty of deliberately mishandling customer calls, was this an unwise move?
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Claire Fox (@foxclaire1973) reported@virginmedia I have sent a few private messages. None of you have responded and I must be talking to a wall when I say that someone has USED my address to set up a account with you. I am a sky customer and Plusnet customer
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CFC._AKHI😴 (@Yolo123Rana) reported@virginmedia Checked everything still not working
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Colin Smith (@smithco76) reported@MichelleBeckett @SkyUK @VodafoneUK Same experience when my father died in September. Everyone was fantastic. Insurance, banks, utilities. Everything dealt with, no dramas & gave us plenty room & time to get paperwork. Virginmedia were horrible. Forced my mum to take out another contract before they’d close my dads