Virgin Media

Virgin Media Outage Report in Ponthir, Torfaen County Borough, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ponthir, Torfaen County Borough, Wales 12/11/2024 20:50

December 11: Problems at Virgin Media

Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ponthir, Torfaen County Borough, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Cwmbran and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff E-mail
United KingdomCaerphilly Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

  • EmilyEvaGill Em Gill (@EmilyEvaGill) reported from Cardiff, Wales

    Dear @virginmedia why are you so bad?

  • DarronKnibbs Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • GraingerNorman NormanGrainger (@GraingerNorman) reported from Cardiff, Wales

    Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • Phoebe98935634 Phoebe (@Phoebe98935634) reported from Cardiff, Wales

    @virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing

  • DjDonna105 Donna Wigmore (@DjDonna105) reported from St. Julians, Wales

    @virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

  • katczeks K a t C z e k a j (@katczeks) reported from Cardiff, Wales

    @tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC

  • partywareham Sarah Wareham (@partywareham) reported from Blackwood, Wales

    @EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow

  • msrupertbear Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales

    @matyd88 @virginmedia Not great service at all.

  • P__TheLetter Stu (@P__TheLetter) reported from Bargoed, Wales

    @virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

  • ItsLau_xo 🦋Laura 🦋 (@ItsLau_xo) reported from Cardiff, Wales

    So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Michael18964156 Mick Vine (@Michael18964156) reported

    @virginmedia hope we will be getting a credit on our accounts for the non service today

  • TimTastic38 Tim Simmons (@TimTastic38) reported

    @virginmedia So we are paying for a service we are not getting for the last 2-4 hours. What you going to do about that?

  • annkavanagh09 Ann Kavanagh (@annkavanagh09) reported

    @Cromwell606 @virginmedia @9Naughtyboi6 You can't register for loss of service as their website is down anyway

  • _KyleRC_ Kyle Van C (@_KyleRC_) reported

    For a company called Virgin Media, you'd expect them to be working fine but they seem to be down just as much as Lana Wolf

  • sam_autistic Autistic_Sam (@sam_autistic) reported

    @Michael18964156 @virginmedia Apparently, you have to be without service for three days before they compensate. But I have a feeling they will offer something. I can imagine a lot of pissed off people on the phone to sky and BT, right now.

  • theAnsonLewis Anson Lewis (@theAnsonLewis) reported

    @virginmedia My broadband drops on average 2-3 times a day for 1-10 minutes at a time, and despite being on the quickest tariff it goes slow often. I should contact you but I can’t be bothered being on hold for ages & nothing getting sorted (I’ll be sold another “booster” to fix it)

  • shep23 Ian Shepherd (@shep23) reported

    @DanKingdom96 And on the day my @virginmedia is down....

  • lilibet74 Kate (@lilibet74) reported

    @virginmedia another loss of service?? TV at this point but the broadband has been in and out today too (and has been flaky for months). When are we going to get the service we pay through the nose for??

  • bigdave51 David Dancey (@bigdave51) reported

    @virginmedia Down in Barry, South Wales also

  • BurgessCharlene Charlene (@BurgessCharlene) reported

    @virginmedia Oh and I like the way you’ve avoided my questions asking what the issue is. As customer should know and lot be kept in the dark.