Virgin Media Outage Report in Ponthir, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Caerphilly |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Vine
(@Michael18964156) reported
@virginmedia hope we will be getting a credit on our accounts for the non service today
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Tim Simmons
(@TimTastic38) reported
@virginmedia So we are paying for a service we are not getting for the last 2-4 hours. What you going to do about that?
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Ann Kavanagh
(@annkavanagh09) reported
@Cromwell606 @virginmedia @9Naughtyboi6 You can't register for loss of service as their website is down anyway
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Kyle Van C
(@_KyleRC_) reported
For a company called Virgin Media, you'd expect them to be working fine but they seem to be down just as much as Lana Wolf
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Autistic_Sam
(@sam_autistic) reported
@Michael18964156 @virginmedia Apparently, you have to be without service for three days before they compensate. But I have a feeling they will offer something. I can imagine a lot of pissed off people on the phone to sky and BT, right now.
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Anson Lewis
(@theAnsonLewis) reported
@virginmedia My broadband drops on average 2-3 times a day for 1-10 minutes at a time, and despite being on the quickest tariff it goes slow often. I should contact you but I can’t be bothered being on hold for ages & nothing getting sorted (I’ll be sold another “booster” to fix it)
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Ian Shepherd
(@shep23) reported
@DanKingdom96 And on the day my @virginmedia is down....
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Kate
(@lilibet74) reported
@virginmedia another loss of service?? TV at this point but the broadband has been in and out today too (and has been flaky for months). When are we going to get the service we pay through the nose for??
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David Dancey
(@bigdave51) reported
@virginmedia Down in Barry, South Wales also
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Charlene
(@BurgessCharlene) reported
@virginmedia Oh and I like the way you’ve avoided my questions asking what the issue is. As customer should know and lot be kept in the dark.