Virgin Media Outage Report in Ponthir, Torfaen County Borough, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ponthir, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Newport, Blackwood, New Tredegar, and Caerphilly.

City	Problem Type	Report Time
Cardiff	E-mail	9 hours ago
Cardiff	Total Blackout	10 hours ago
Cardiff	Internet	10 hours ago
Cardiff	Wi-fi	1 day ago
Cwmbran	Internet	2 days ago
Cardiff	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Wyn Emanuel (@WynfordE) reported 5 minutes ago from Cardiff, Wales

  @virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.

• 
  Big Dog (@BigDogWrestler) reported 5 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Christine Bissex-Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cbissex) reported 16 minutes ago from Bargoed, Wales

  @BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.

• 
  Andy Ferries (@FerriesAndy) reported 16 minutes ago from Cardiff, Wales

  @virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem

• 
  The Lansdowne (@Thelansdownepub) reported 16 minutes ago from Cardiff, Wales

  Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰

• 
  Leigh Hawkins (@leohawkins123) reported 18 minutes ago from Cardiff, Wales

  Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.

• 
  Kita Williams (@KitaW) reported 20 minutes ago from Newport, Wales

  @virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!

• 
  Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported 30 minutes ago from Newport, Wales

  @rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight

• 
  𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭 (@JasperDommett) reported 32 minutes ago from Cardiff, Wales

  @JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒

• 
  Chris A. Stott aka Taffie Baggie (@TaffieBaggie) reported 32 minutes ago from Cardiff, Wales

  @EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.

• 
  Debbie Wharton (@DebbieWharton) reported 33 minutes ago from Cardiff, Wales

  @WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!

• 
  Pentwyn & Llanedeyrn Pickers (@PentwynP) reported 38 minutes ago from Cardiff, Wales

  @virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK

• 
  StevenNott (@StevenNott) reported 40 minutes ago from Cwmbran Central, Wales

  @virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.

• 
  Dan Williams (@dlrwills) reported 40 minutes ago from Cwmbran Central, Wales

  @virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.

• 
  Big Dog (@BigDogWrestler) reported 44 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Nichola-Louise 💞🏴󠁧󠁢󠁷󠁬󠁳󠁿💞 (@nicholasmith6) reported 50 minutes ago from Cardiff, Wales

  @ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x

• 
  Rob Knowles (@robkbangor) reported 51 minutes ago from Cardiff, Wales

  @virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬

• 
  saul (@SAULYD_) reported 53 minutes ago from Newport, Wales

  @virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****

• 
  Nige (@niamunna1) reported 58 minutes ago from Newport, Wales

  @Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.

• 
  Claire Perks (@perkie7) reported 60 minutes ago from Cardiff, Wales

  @virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  n (@nabillmiahh) reported 3 minutes ago

  @martinwratten @virginmedia I’m in the RH15 area and mine is down too, resetting the router does nothing.

• 
  Charlotte Ankers (@CharlotteAnkers) reported 4 minutes ago

  @virginmedia how do I escalate a complaint to the ombudsman? Shocking service and wish I hadn't upgraded! Call centre fobbed me off and promised a call back. I've never been called back and now received a letter to say my complaint has been closed?

• 
  Dean Bevan (@theGeekPress) reported 6 minutes ago

  Hey @virginmedia is there a service issue in the RH15 area?

• 
  Jay (@JayDeeKas) reported 7 minutes ago

  @virginmedia Yes they offered no help! Couldn’t answer my very simple question. When am I going to get my Virgin equipment?!?

• 
  Aileen Dungey (@aileen_dungey) reported 9 minutes ago

  @virginmedia our tv and broadband have both gone down today. We’ve been on to customer services, carried out various checks and an engineer is needed. The earliest you can get anyone to us is the 30th, I understand life is very difficult but please help a desperate mum out 🙏🏻🙏🏻🙏🏻

• 
  James Ferrier (@JamesFerrier2) reported 12 minutes ago

  @virginmedia The service status page has just actually been updated and its a known fault in this area, others are also widely reporting it across burgess hill. So hopefully be fixed soon!

• 
  Jamie Thomson (@jtech4learning) reported 13 minutes ago

  @virginmedia I have to call to cancel but you don’t have any operators because of Covid. Why don’t you have an online cancellation option? This is dreadful.

• 
  Pam (@pamos78) reported 13 minutes ago

  @Lilbealedrent dont suppose your internet is down again? Thanks @virginmedia let's hope it's not another 5 days this time! Wonder if I'll get a refund on the @tvtimesmagazine I brought for Christmas

• 
  KadenLag (@KadenLag) reported 19 minutes ago

  @virginmedia Issue is most likely something at the exchange

• 
  KadenLag (@KadenLag) reported 21 minutes ago

  @virginmedia I've already contacted support multiple times, a technician is coming this Thursday (reported the issue a week ago), and they said that's the earliest available, despite I work from home and the internet is now basically offline 95% of my day.