Virgin Media Outage Report in Ponthir, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Newport, Cardiff, Cwmbran, Hengoed and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Caerphilly |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Mart Verallo John
(@IAmMartJohn) reported
from
Cardiff, Wales
I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Michael Enea
(@mikeenea) reported
from
St. Julians, Wales
@virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caaarrl🏴
(@Carl_Sealy) reported
@virginmedia It works on my ipad but on my phone it says the signal isn't strong enough
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ben wheatley 🤌
(@ben_wheat) reported
@virginmedia Can we not get any support or anything? No one can do their jobs or attend meetings without paying a substantial amount for buying data to hotspot off their mobiles.
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Zelda Hughes
(@ZeldaHughes) reported
After 7 months of tortuously bad service from Virgin Media, I'm finally free of them. It says everything that 7 weeks after I arranged my disconnection, I've only just received the email they sent on Dec 11th to confirm they were d'connecting me. How are they still functioning...
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Raheem Sterling-Parker
(@rabzfit) reported
@virginmedia we need to have a word mate, £55 a month for a bunch of bollocks. This super fibre business ain’t super fibre it’s coming like no fibre ta rass. And to top it off you lot never answer your phone. Na Rasta
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Tony Bradman
(@tbradman) reported
@virginmedia ‘Sadly’?! Is that it? So let me get this straight... I’ve had a very poor service due over a month, I now have no service at all, you won’t tell me when or even if you can fix it, I now have to pay @VodafoneUK to provide it, you’re putting up my monthly payment... 1/2
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BenTweets
(@BenWill76352165) reported
@virginmedia Ongoing problem. Wired, non-console speed tests with nothing else. Have tried to complain, been promised multiple calls back, all of which have not happened. Still waiting to hear from someone..... Happy to talk. @virginmedia @Ofcom
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𝗗 𝗮 𝗻 𝗶 𝗲 𝗹 𝗹 𝗲 ✨
(@Missjollz) reported
@virginmedia Less than 2 weeks since i last contacted you, and yet MORE issues?? I work from home, what am i paying for internet for, if I'm not getting what i pay for! NE32 area, Router is fine (no internet) light, rebooted and restored and still issue persists
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Danny Pearson 😁 ✎
(@Danny_D_Pearson) reported
@tbradman @virginmedia @tbradman Their service is... awful!!!
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Mj
(@mj17011974) reported
@virginmedia been a customer for 22 years paying av. £115 p month, been told no loyalty discount this year and bill going up to £145 p month and ‘nothing you can do’ what ever happened to loyalty? Think I’ll go to #sky
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Sian Jones
(@SianJones9814) reported
@virginmedia No I have been through to every department possible including complaints who offered to cancel my account! They have run tests and say everything is fine. I’ve downloaded connect & it tells me the signal is great in all rooms. But it hardly works away from the hub.