Virgin Media Outage Report in Merthyr Tydfil, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merthyr Tydfil, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merthyr Tydfil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 17: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (22%)
-
Wi-fi (13%)
-
Total Blackout (13%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Merthyr Tydfil, Wales
The most recent Virgin Media outage reports came from the following cities: Maesteg, Pontypridd, Caerphilly, Hengoed, Bargoed and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Maesteg |
TV | |
| Pontypridd |
Total Blackout | |
| Caerphilly |
Internet | |
| Pontypridd |
TV | |
| Pontypridd |
TV | |
| Caerphilly |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merthyr Tydfil, Wales
Latest outage, problems and issue reports in Merthyr Tydfil and nearby locations:
-
Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
-
Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
-
Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
-
Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
-
Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
-
Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
-
Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
-
Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
-
Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
-
Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
-
Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
-
Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
-
Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
-
Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
-
Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
-
Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
-
Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
-
Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
-
Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
-
Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ns
(@Ns50381417) reported
@virginmedia my internet is so slow im trying to download stuff but i am unable to please help
-
Destroyerofpizza(Chris)
(@sabbath2930) reported
@virginmedia @CarersUK My area have had barely any WiFi signal From virgin for 2 weeks I have heard it’s about 30 houses it’s affecting but your awful service says everything’s fine on the tracker and I can’t seem to get your lazy workers to awnser the phone
-
Gary Riches
(@Gary_BBGames) reported
@virginmedia not seeing anything reported on status page, but internet has been down for a couple of hours. Any info? SG8 area.
-
Kerry Barnes
(@kerryann196) reported
@virginmedia that’s an easy way out isnt it & as usual no offer of help to resolve this issue. Again..I have called up virgin today but the person I spoke last week has put no mention of this upgrade on the system 😡.
-
Ex Child Genius
(@ExChildGenius) reported
@virginmedia can i not send you a DM anymore? I've been talking to customer services for 4 hours now and it's unresolved. I just want to ask you a question and would prefer not to do it on my public feed. Thanks.
-
Tina Lithgow
(@TinaLithgow) reported
@virginmedia Cable which is meant to be underground is tacked to my house - 3 visits later and we are no further forward - I will hold you responsible for any masonry damage please have someone call me to discuss
-
Dyl🏴
(@Dylann1997) reported
@virginmedia 3 hours collectively on the phone being refused cancellation by rude unhelpful agents, being passed around like a bloody ball. Horrendous service all round you should be ashamed
-
Samuel Burke
(@SamuelHBurke) reported
@virginmedia Hello. I had a call with a service representative today who put me on hold and just never came back on the line. this has now happened multiple times w Virgin Media
-
Graeme Stickings
(@Stickings90) reported
@virginmedia I got a text from you about works in the NE4 area that may interrupt my services, claiming they will be back by 6pm, at the earliest. That means I am going to miss a programme on a cable channel at 4pm :-( Any further details?
-
Ash
(@rodderz87) reported
@aukers88 @virginmedia Tbf couldn’t fault @skytv when was with them any problems sorted within an hr. only went virgin for the internet but it’s not worth the hassle