Virgin Media Outage Report in Merthyr Tydfil, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merthyr Tydfil, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merthyr Tydfil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Merthyr Tydfil, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Pontypridd, Abertillery, Blaina and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Total Blackout | |
| Caerphilly |
TV | |
| Caerphilly |
Wi-fi | |
| Pontypridd |
Internet | |
| Abertillery |
Internet | |
| Pontypridd |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merthyr Tydfil, Wales
Latest outage, problems and issue reports in Merthyr Tydfil and nearby locations:
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Naomi Haughton
(@Nogsynoos) reported
from
Tonypandy, Wales
@virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Katy Gibson
(@KatyGibsonWales) reported
from
Maesteg, Wales
@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave
(@CoachKnapovic) reported
@virginmedia Had zero communication. It is still down. I am a teacher, how am I supposed to do work at home in the evening? This is the third time I have had a severe outage in less than four months.
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Jme
(@JmeHeating) reported
@virginmedia Can you help I’ve tried the text service and called customer service for the last four days
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Business Legs
(@LauraChatburn) reported
@virginmedia Are there faults / reported problems in Brighton, do you know? Our broadband isn’t working this afternoon / evening & it’s very, very frustrating....
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Peter Evans
(@PeterEv75315662) reported
@virginmedia Hi Virgin, after one month and almost 20 appointments I still don't have a line pulled to my flat. Could you provide advice on this? Nobody seems to understand that I have a job... Complaint reference: C-051220454
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Geoff Smith
(@GeoffBath) reported
@virginmedia This error page said V was experiencing tech problems and told me to try again later.
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Gareth
(@scrivens4) reported
@virginmedia I'd love to let you know how it went but no one has turned up. They were booked in to try and fix some of your faulty equipment between 1pm-6pm today, it's now gone 6pm and no communication at all. What do you recommend???
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Gareth
(@scrivens4) reported
@virginmedia What should I do your tech was supposed to be here between 1pm and 6pm to fix your faulty wiring and they're a no show???? I've had no communication since Friday morning to confirm the appointment. This is not good enough.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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john routley
(@routleyjohn) reported
Just been cut off from @virginmedia after waiting on the phone for 80 minutes for technical support. No service, no support, a waste of time.
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marzmln
(@marzmln) reported
@virginmedia I suspect a packet leak in the Croydon VM cable network, what should I do. Don't advise me to talk to over seas support representatives because you and I both know they won't do anything , I need someone preferably from Croydon communication house to help pls. Thanks