Virgin Media Outage Report in Merthyr Tydfil, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merthyr Tydfil, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merthyr Tydfil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Merthyr Tydfil, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Hengoed, Caerphilly, Merthyr Tydfil and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Hengoed |
Internet | |
| Caerphilly |
Internet | |
| Caerphilly |
Internet | |
| Merthyr Tydfil |
Internet | |
| Pontypridd |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merthyr Tydfil, Wales
Latest outage, problems and issue reports in Merthyr Tydfil and nearby locations:
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Linda Ford
(@lindafordy) reported
No internet again @virginmedia . Second time engineer has been out since Wednesday. I would love to know what the fault is! Teens data is quickly going down doing school work.....
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Daniel Pedrini
(@d_pedrini) reported
@alexdeutsch @virginmedia Tbh I have Virgin and very rarely have an issue with the product. Consistent 220 MB/s down and 20 MB/s up. However their customer service on the other hand is a completely different story
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Saker
(@DeviantSaker) reported
@virginmedia @ofcom many disconnects each day for months, won't send engineer because area issue, won't waive exit fees because not had 3 engineer visits (won't send 1), won't compensate because intermittent, won't say when/if it will be fixed. #virginmediaprisoner
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Lee
(@cleef11) reported
If anyone has a choice, do not under ANY circumstances use @virginmedia for anything. They are a disgrace as a company and treat customers like ****.
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Zel-Death 👻
(@Firebirdxox) reported
@tommyomelettes Jesus Christ if you don't have to, do not waste your time using virgin media. I've never had a more useless provider for ANYTHING.
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sleepy joe
(@JRC_45) reported
@virginmedia Yes been sent a new router and it’s worse if anything so looking at other options. Hearing a lot of bad things about virgin recently.
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NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia you’ve got the worst customer service team I’ve ever known. Sick to the back teeth of being hung up on ‘WHILE ON HOLD’
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winter
(@winterisntcold) reported
ive been defeated by the power of virgin media and **** broadband
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Sophia Ava
(@SophiaDRealtor) reported
@Jaws19show @virginmedia I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @_Jackroland_
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Chazelena
(@Chazelena) reported
@GeorgiaAGymnerd Oh that sucks, we had a problem with virgin media WiFi where it would only work in 2 rooms and would cut off all the time on every device