Virgin Media Outage Report in Merthyr Tydfil, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merthyr Tydfil, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merthyr Tydfil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Merthyr Tydfil, Wales
The most recent Virgin Media outage reports came from the following cities: Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Treorchy, Ferndale, Mountain Ash and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Internet | |
| Blackwood |
Internet | |
| Pontypridd |
Internet | |
| New Tredegar |
Wi-fi | |
| Treharris |
Wi-fi | |
| Caerphilly |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merthyr Tydfil, Wales
Latest outage, problems and issue reports in Merthyr Tydfil and nearby locations:
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Naomi Haughton
(@Nogsynoos) reported
from
Tonypandy, Wales
@virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Katy Gibson
(@KatyGibsonWales) reported
from
Maesteg, Wales
@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Alison Weaving
(@ACheeke) reported
from
Merthyr Tydfil, Wales
@virginmedia The network is down between 11 and 4 30 for the past 3 days between them times I am unable to dial out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Wallace
(@James___Wallace) reported
@virginmedia @virginmedia Ive been on hold for over 2.5 hours trying to cancel my contract after your price hike. I have been "forwarded" to the cancellation team three times and then hung up on. How do I leave when you wont answer the phone?
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Sam
(@QueenSammy72) reported
@virginmedia second tweet.....wonder if you will bother to reply. Still unable to work effectively from home with the terrible broadband service provided
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MICHELLE☀️
(@mlhg0040) reported
@virginmedia looking at all the comments on here... it seems this is common practice to hang up on your paying customers.... its simply not good enough! Time and Time again this has happened today I'm at the end of tether now 😠
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Matt Downey
(@DowneyMatt) reported
@virginmedia Hello. I wish to cancel my broadband & tv contract. Unfortunately your website is less than useful and your call centre tells me to callback later. Please help
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Customer Service
(@vmbusinesshelp) reported
@fareastfood126 @UKPowerNetworks @vmbusiness Hello, we're sorry to hear that. Any issues, please call our team on 0800 052 0800. Thanks
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Debbie Gee
(@Debbie_Gee) reported
@virginmedia tried to upgrade for 7 weeks now... account website down and 16 calls to you have not worked. What's your excuse this is ridiculous service. #poorcustomerservice
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Gerry Whittington
(@GwManheim) reported
@virginmedia Yes, but they still tried to rectify the non service delivery. I have emailed twice to complain about service and these were acknowledged. The system was reset over 40 times. A new device was sent out, no service still. Cancellation period is irrelevant if no service is delivered
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Philip Paul Bentham
(@Philip_Bentham) reported
@virginmedia YOU LOT ARE UNBELIEVABLE. iF THERE WAS AN AWARD FOR LIYING YOU WOULD WIN HANDS DOWN. Just recieved an email saying they have close my complaint. They said they had tried to ring, virgin and the mother in law are the only ones with the number. virgin rang twice this week.
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Andy Sheasby
(@andy_dec) reported
@virginmedia what disgraceful service, phoned up to arrange a new contract for my package. Spoken with somebody on Saturday and given two deals which I was interested in but had to speak to the wife to decide best and she was going to call back on Monday. No call have just
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Customer Service
(@vmbusinesshelp) reported
@AniKaprekar @virginmedia @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800