Virgin Media Outage Report in Tonypandy, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tonypandy, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonypandy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Tonypandy, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Bridgend, Blackwood, Caerphilly, Maesteg, Hengoed, Aberdare and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Tonypandy, Wales
Latest outage, problems and issue reports in Tonypandy and nearby locations:
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Allan
(@scottallan76) reported
@virginmedia I'm thinking about switching from Sky to Virgin broadband and I'm an O2 customer. What would happen if I moved house from a Virgin area to a non Virgin Media area regarding the contract?
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PitlanesSimRacing
(@PitLanes) reported
So Virgin media repeatedly telling me there is no issue with my internet. Ive just spent money I dont really have on a router to remove their hardware from the situation. I'm sick of the drop outs on what's meant to be their top package.
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Lorna_TVeditor
(@Lorna_TVeditor) reported
@virginmedia After promising, and failing, to do a like for like replacement for days and days and days, they finally told me today that they couldn't replace the boxes. Absolutely terrible service. Shoddy beyond belief. I've had cable since 1997 so I've no choice but to leave Virgin.
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Carrie Foster
(@carrifost) reported
@virginmedia Busier than usual is short hand for “we cut our staff during CoVid and our employee proposition is so naff we can’t recruit or retain staff and ergo our service is rubbish” #MoreReasonsToSwitch
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Rachel edwards
(@Rachele81142083) reported
@virginmedia I got cut off after over an hour waiting yesterday and then again so I’m not going to put myself through that again - what’s the solution ? You tell me. Can’t get through on phone or what’s app , seems convenient that it’s easy to join but impossible to leave!
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Carrie Foster
(@carrifost) reported
@virginmedia There’s a difference between “not always instant” and waiting six hours and still not getting my issue resolved. Well seeing as I’m out of contract and you are not interested I’ll just change supplier.
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Sarah-J
(@SarahJo34532624) reported
@virginmedia is there a get out clause for your constant failure of service? Contract runs to November but your service is off more times than it is on at the moment. You tend to fix just before the 48hr period also which is not surprising.
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The Obtuse Muse
(@rudyobrien21) reported
@sixfor2 @OmazeUK I looked into it 'cause I am curious. CTax: Band H - £4,217.78 = £421 @ 10 months Water Rate: avg home: £470 - 490 per year = avg. £40pm Virgin Media £20/m, 54Mbps. If Omaze gives you £50K to move in = £2,000 pm for 26 months. If anyone cannot live there, they have money issues
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Liam
(@Liam3617) reported
@virginmedia customer service... What a joke? Been intermittently talking to someone for 10 hours who then dissapears for lunch! All to change a package to save money! Bet they wouldn't be this slow if I was giving them more money!
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Skye フローズン
(@Ehviiate) reported
@virginmedia did it and now again i have to wait the 24h for the fix so I can't book an engineer yet