Virgin Media Outage Report in Tonypandy, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Tonypandy, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonypandy, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Tonypandy, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Treorchy, Ferndale, Pontyclun, and Mountain Ash.

City	Problem Type	Report Time
Cardiff	TV	8 hours ago
Cardiff	Internet	22 hours ago
Cardiff	E-mail	2 days ago
Cardiff	Total Blackout	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Tonypandy, Wales

Latest outage, problems and issue reports in Tonypandy and nearby locations:

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 25 seconds ago from Cardiff, Wales

  @virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 4 minutes ago from Cardiff, Wales

  @virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months

• 
  Huw Llewellyn (@huwgat) reported 8 minutes ago from Cardiff, Wales

  @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

• 
  billy💫 (@billxm1) reported 10 minutes ago from Cardiff, Wales

  @virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh

• 
  bert33uk (@bert33uk) reported 13 minutes ago from Cardiff, Wales

  @bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.

• 
  Gary Carter (@Cartergaz) reported 29 minutes ago from Maesycwmmer, Wales

  @BigTempUK @virginmedia Errr. Dude. This is a bad experience.

• 
  James (@jamesbrinning) reported 30 minutes ago from Cardiff, Wales

  @virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?

• 
  Huw (@HuwCCFC) reported 31 minutes ago from Cardiff, Wales

  @AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.

• 
  James Clark (@James76clark) reported 37 minutes ago from Cardiff, Wales

  Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡

• 
  Rachel Jones BSc. (@RachJ_) reported 44 minutes ago from Bargoed, Wales

  Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia

• 
  Rachel Jones BSc. (@RachJ_) reported 45 minutes ago from Bargoed, Wales

  Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!

• 
  Enfys Jones (@Jones1Enfys) reported 46 minutes ago from Cardiff, Wales

  @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

• 
  Dan Mitchell (@dmitchell1975) reported 48 minutes ago from Cardiff, Wales

  @virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!

• 
  David Oliver (@davidtoliver) reported 51 minutes ago from Cardiff, Wales

  @virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 52 minutes ago from Cardiff, Wales

  @virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues

• 
  Huw Llewellyn (@huwgat) reported 54 minutes ago from Cardiff, Wales

  Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

• 
  James Clark (@James76clark) reported 55 minutes ago from Cardiff, Wales

  @virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles

• 
  ʇǝʇ🖤 (@TetDavis) reported 55 minutes ago from Cardiff, Wales

  Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev

• 
  Kate Jones (@katejones_cymru) reported 56 minutes ago from Cardiff, Wales

  @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

• 
  Paul Hunter (@PaulHunter1969) reported 59 minutes ago from Cardiff, Wales

  @virginmedia please can you DM me? I can’t get through to the help desk.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Long Esq, (@StuartLong01) reported 42 seconds ago

  @missradders @virginmedia @Onestream_UK I’d done that, they came back 3 months later without contract and proceeded to deduct money from my bank for a service they did not & had not provided for over 3 months - hence its current location

• 
  Hannah 🙋🏻‍♀️ (@missradders) reported 4 minutes ago

  @realjohnmurphy @virginmedia I’m telling you what it said when I signed up to switch. I haven’t signed up for any changes so the email suggests someone has told them I’ve switched. The same happens presumably as when you switch energy providers. I’ve never had to cancel an existing provider myself.

• 
  Mike of Leeds (@PeopleofLeeds) reported 4 minutes ago

  @missradders @virginmedia When Branson sold Virgin Media to Libert Global it slowly has just gone downhill from my personal experience I have no idea on the business and tech side. Just purly as a customer. I ditched mine months ago they basically could never fix a fault in our street for ever

• 
  Ayresie (@ayresie__) reported 4 minutes ago

  @odellykins Yeah bro been looking around a bit, only annoying thing is that virgin media do the best speeds in my area so if I switch ISP imma be going from 400 down and 40 up to like 30 down and 7 up, and theres still the possibility it could lag ://

• 
  Barbara Leonard #WearAMask #FBPE 3.5% 🕷🔶 (@BILStuff2018) reported 8 minutes ago

  @virginmedia No web chat box poppng up. Just the basic 'sign in' stuff which is what I can't do....

• 
  Anita Whittaker (@summitsleap) reported 9 minutes ago from Conisbrough, England

  @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

• 
  lisa hawkins (@rainbowscout250) reported 9 minutes ago

  @virginmedia No he cut me off after 3 and a half hours he would ask a question then take half an hour to reply to my reply. Absolutely disgusting. I definitely won't be recommending you to anyone if they are looking for good customer service

• 
  Hannah 🙋🏻‍♀️ (@missradders) reported 10 minutes ago

  @realjohnmurphy @virginmedia I won’t be. They have clearly been told I’ve moved to another provider hence why they’ve done some weird switch on my account. They can just cancel it when I call them tomorrow. I’ll cancel the direct debit so they can’t have any more of my money. Why would I want 2 services?

• 
  John Murphy (@realjohnmurphy) reported 12 minutes ago

  @missradders @virginmedia Or television, or any service that Virgin provide, that I can think of.

• 
  Louisa Legg (@LouisaLegg) reported 14 minutes ago

  @virginmedia A significant issue. This has been the case for two weeks! What is your recommendation to resolve this poor customer experience?